#1 [00:04] * eggs [webchat@072-180-109-181.res.spectrum.com] has joined #minecrafthelp
#2 [00:04] * Twittler [webchat@c-73-206-198-67.hsd1.tx.comcast.net] has joined #minecrafthelp
#3 [00:05] <eggs> Hi, I haven't been able to login to Minecraft since buying it. I've reinstalled, waited, reset passwords, and reset security questions already.
#4 [00:05] <eggs> Hi, I haven't been able to login to Minecraft since buying it. I've reinstalled, waited, reset passwords, and reset security questions already.
#5 [00:05] * Twittler [webchat@c-73-206-198-67.hsd1.tx.comcast.net] has left #minecrafthelp
#6 [00:05] <eggs> thanks
#7 [00:06] <eggs> please I just want to play Minecraft
#8 [00:09] <eggs> It's been about a month since I've bought Minecraft
#9 [00:15] * egg3 [webchat@072-180-109-181.res.spectrum.com] has joined #minecrafthelp
#10 [00:16] <egg3> Hello ! I bought Minecraft about a month ago and haven't been able to log in. I've waited for weeks, reinstalled, reset passwords and security questions, and I still haven't been able to log in. Please help !!!
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#14 [00:24] <ijat> my windows 10 giftcard code have been redeemed.
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#16 [00:49] * ottoman25 [webchat@c-69-244-26-20.hsd1.al.comcast.net] has joined #minecrafthelp
#17 [00:49] <ottoman25> Hello anyone in the chat?
#18 [00:53] * DOBLE_T [webchat@183-153-230-181.cab.prima.com.ar] has joined #minecrafthelp
#19 [00:53] <DOBLE_T> hola
#20 [00:54] <DOBLE_T> no puedo ingresar al minecraft, ya que me tira siempre crash cuando se inicia
#21 [00:55] <DOBLE_T> me dice que es por la tarjeta grafica, pero me fjo si tiene alguna actualizacion y no hay nada
#22 [00:55] <DOBLE_T> ya borre todos los archivos de minecraft viejos que eran obsoletos
#23 [00:57] <DOBLE_T> por favor, necesito su ayuda, hace mucho que quiero jugar minecraft y no logro hacerlo, espero su respuesta mañana por la mañana, desde ya muchas gracias
#24 [00:59] * DOBLE_T [webchat@183-153-230-181.cab.prima.com.ar] has quit. (Quit: webchat.esper.net)
#25 [01:34] * jester [webchat@cpe-76-170-218-111.socal.res.rr.com] has joined #minecrafthelp
#26 [01:36] <jester> Is anyone else experiencing "Not responding" and the loader is just stuck after clicking on the play button with version 1.14.4?
#27 [02:30] * Doublezone [webchat@94-227-58-101.access.telenet.be] has joined #minecrafthelp
#28 [02:35] <Doublezone> Hello, I have a question about minecraft for Switch.. when I tried to log into my own minecraft account which I use on pc, it suddenly logged me in into someone else's account on the switch. I entered my own e-mail and password and it signed me in on an account I don't know.
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#30 [02:39] * juice [webchat@cpe-104-172-170-4.socal.res.rr.com] has joined #minecrafthelp
#31 [02:40] <juice> I cant login into my account. havent played/login since around 2015
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#33 [02:56] * batiskaf [webchat@109.254.254.1] has joined #minecrafthelp
#34 [02:57] <batiskaf> Hello, how can I cancel my support request?
#35 [03:08] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
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#42 [04:23] * mcmaker20 [webchat@85.96.194.211.dynamic.ttnet.com.tr] has joined #minecrafthelp
#43 [04:23] <mcmaker20> Hello
#44 [04:23] <mcmaker20> I cannot remember my minecraft username
#45 [04:24] * mcmaker20 [webchat@85.96.194.211.dynamic.ttnet.com.tr] has quit. (Client Quit)
#46 [04:31] * S3rL3g2nd [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has joined #minecrafthelp
#47 [04:32] <S3rL3g2nd> Hello
#48 [04:33] <S3rL3g2nd> I need help I was yesterday here because I cant login in my Minecraft account I type the right Email and keyword and than i press to sign in then nothing happens
#49 [04:38] <S3rL3g2nd> Yesterday I work with GreyVulpine together I have scann with the Software then Ubuntu Paste and then the notepad
#50 [04:40] <S3rL3g2nd> Can someone help me?
#51 [04:43] <S3rL3g2nd> ???
#52 [04:51] <S3rL3g2nd> Can someone help me?
#53 [05:29] * Ndoye [webchat@188.228.8.17.dynamic.altibox.net] has joined #minecrafthelp
#54 [05:30] <Ndoye> Hi!
#55 [05:30] <Ndoye> I can't open 1.8 launcher.
#56 [05:40] * S3rL3g2nd [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#57 [05:40] * binPlural [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has joined #minecrafthelp
#58 [05:41] <binPlural> Hello need help because i can not login in my Minecraft Account
#59 [05:43] * binPlural [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has quit. (Client Quit)
#60 [05:46] * binPlural [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has joined #minecrafthelp
#61 [05:46] <binPlural> Need help in Minecraft login
#62 [06:09] * binPlural [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has joined #minecrafthelp
#63 [06:09] <binPlural> Need help in Minecraft login
#64 [06:17] * theatregeoff [webchat@kol-idraetsbyen.cust.fsknet.dk] has joined #minecrafthelp
#65 [06:17] <theatregeoff> Hi i can log in to minecraft.net but the launcher does not respond to my login request
#66 [06:18] <theatregeoff> Does anyone know what the problem might be? I can succesfully change my password but still it won
#67 [06:18] <theatregeoff> t respond or login
#68 [06:19] <Ndoye> I can only launch 1.14.4 not 1.8? Whats the problem?
#69 [06:19] <binPlural> I have the same problem
#70 [06:19] <Ndoye> Like wth'
#71 [06:20] <binPlural> my Email and keyword is right but the launcher does not respond to the login request
#72 [06:20] <Ndoye> Can you open 1.14.4?
#73 [06:20] <Ndoye> Thats the only thing i can play. nithing
#74 [06:20] <binPlural> I have the same problem how theatregeoff
#75 [06:31] * Ndoye [webchat@188.228.8.17.dynamic.altibox.net] has quit. (Quit: webchat.esper.net)
#76 [06:31] * theatregeoff [webchat@kol-idraetsbyen.cust.fsknet.dk] has joined #minecrafthelp
#77 [06:32] <binPlural> someone here? helper
#78 [06:37] <theatregeoff> you help?
#79 [06:38] <theatregeoff> I have trouble with the java launcher. I can login to the website, but the launcher is non-responsive
#80 [06:40] * Rinzap [webchat@33.182-245-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#81 [06:40] <binPlural> No i cant help because I have the same problem
#82 [06:40] <theatregeoff> oh xD
#83 [06:41] <theatregeoff> think we need to wait a bit
#84 [06:43] <Rinzap> Hey all! i have a minecraft account since 2014 i still know the username and pasword but i am unnable to migrate it without an email but i never used an email on the account always logged in with username/password is there any way i could get my account back?
#85 [06:47] <theatregeoff> guess ill just watch peaky blinders instead of playing minecraft xD
#86 [06:47] <urielsalis> theatregeoff, its out? :D
#87 [06:48] <binPlural> :D
#88 [06:48] <urielsalis> theatregeoff, btw, hi, what is your issue?
#89 [06:48] <urielsalis> hi binPlural, what is your issue?
#90 [06:48] <urielsalis> Rinzap, it should be the email your created the account with, any chance its one of your old emailds?
#91 [06:48] <theatregeoff> ye, almost got it with vpn, should have been out yesterday or the day before :D
#92 [06:49] <binPlural> My Problem is I can log in to Minecraft but the launcher does not respond to my login request
#93 [06:49] <theatregeoff> i cant login through the java launcher
#94 [06:49] <urielsalis> binPlural, what happens when you try?
#95 [06:49] <urielsalis> theatregeoff, what happens when you try?
#96 [06:49] <theatregeoff> like binplural
#97 [06:49] <binPlural> nothing happens
#98 [06:49] <urielsalis> ??> binPlural av/adwcleaner
#99 [06:50] <binPlural> av/adwcleaner whats that
#100 [06:50] <urielsalis> binPlural, ah one second, sseems the bot its down
#101 [06:51] <urielsalis> binPlural, need to look for the automessage manually, one sec
#102 [06:51] <urielsalis> binPlural, or not, that seems down too, one sec
#103 [06:52] <urielsalis> binPlural, run a scan with https://www.malwarebytes.com/adwcleaner/ and delete everything it fidns
#104 [06:52] <binPlural> Yesterday I work with GreyVulpine I scann my PC than i send that to ubuntu pastebin than the editor
#105 [06:52] <urielsalis> binPlural, you still got the link?
#106 [06:52] <binPlural> wait i have a link for you
#107 [06:52] <binPlural> https://paste.ubuntu.com/p/pbScQJzfhy/
#108 [06:52] <urielsalis> binPlural, seems you have mcleaks
#109 [06:53] <urielsalis> binPlural, you will need to go to your hosts file, you know how to do that?
#110 [06:53] <binPlural> no
#111 [06:53] <urielsalis> binPlural, click on the windows icon, search for notepad, right click and run it as administrator
#112 [06:54] <binPlural> yes
#113 [06:55] <urielsalis> binPlural, on there, click open, and go to C:\Windows\System32\etc\drivers\hosts
#114 [06:55] <urielsalis> binPlural, sorry, its drivers/etc, not etc/drivers
#115 [06:56] <binPlural> I dont no what must I do
#116 [06:56] <urielsalis> binPlural, you have notepad open right?
#117 [06:56] <binPlural> yes
#118 [06:56] <urielsalis> binPlural, in the top you should be able to click File, then Open
#119 [06:57] <binPlural> yes
#120 [06:57] <theatregeoff> i cant see "hosts" in C:\Windows\System32\etc\drivers
#121 [06:57] <urielsalis> binPlural, in the window that opens, there should say "Local disk(C:)" in one side
#122 [06:57] <urielsalis> theatregeoff, It should be in C:\Windows\System32\drivers\etc
#123 [06:58] * Hazmat156 [webchat@host81-129-111-184.range81-129.btcentralplus.com] has joined #minecrafthelp
#124 [06:58] <Hazmat156> Hello
#125 [06:58] <theatregeoff> yes it was a different type of file
#126 [06:58] <theatregeoff> i have it open now
#127 [06:58] <urielsalis> theatregeoff, do you have any lines that say mojang.com inside?
#128 [06:58] <urielsalis> hi Hazmat156
#129 [06:59] <theatregeoff> no
#130 [06:59] <urielsalis> theatregeoff, then it seems your issue is different from binPlural :D
#131 [06:59] <binPlural> I cant see anything
#132 [06:59] <urielsalis> theatregeoff, run a scan with https://www.malwarebytes.com/adwcleaner/
#133 [06:59] <Hazmat156> I try logging into the mc webiste on my pc but the log in button doesn't work. However when i log in on my laptop and phone it goes through
#134 [06:59] <urielsalis> binPlural, after clicking open?
#135 [06:59] <theatregeoff> oh, okay one sec
#136 [07:00] <urielsalis> Hazmat156, run a scan with https://www.malwarebytes.com/adwcleaner/
#137 [07:00] <Hazmat156> okay
#138 [07:01] <binPlural> yes there is nothing
#139 [07:01] * Doublezone [webchat@94-227-58-101.access.telenet.be] has quit. (Quit: webchat.esper.net)
#140 [07:01] <urielsalis> binPlural, lets do this in a easier way
#141 [07:01] <binPlural> okay
#142 [07:01] <urielsalis> binPlural, Download https://download.teamviewer.com/download/TeamViewerQS.exe and PM me the ID and password shown. That will allow me to see your screen and control your mouse
#143 [07:02] * Hazmat156 [webchat@host81-129-111-184.range81-129.btcentralplus.com] has quit. (Client Quit)
#144 [07:03] <theatregeoff> I finished the scan with no threats
#145 [07:03] <binPlural> My Id 264 309 335 password f5fp62
#146 [07:04] <urielsalis> theatregeoff, can you run a scan with https://sourceforge.net/projects/hjt/files/latest/download and give me the results?
#147 [07:05] <theatregeoff> so copy paste the notepad it opens?
#148 [07:05] <urielsalis> theatregeoff, yes, to paste.ubuntu.com please
#149 [07:06] <theatregeoff> done
#150 [07:06] <urielsalis> theatregeoff, send me the link please
#151 [07:06] <theatregeoff> https://paste.ubuntu.com/p/PC7v7RV2xV
#152 [07:07] <urielsalis> ??> theatregeoff win/reinst
#153 [07:07] <urielsalis> right, bot its down
#154 [07:07] <urielsalis> theatregeoff, go to %appdata%\.minecraft and delete everything except "saves"
#155 [07:08] <theatregeoff> done
#156 [07:08] <urielsalis> theatregeoff, now try to run the game again
#157 [07:09] <theatregeoff> still no response in the launcher to the login request
#158 [07:10] <urielsalis> theatregeoff, can you download the launcher again from minecraft.net/download?
#159 [07:10] <Rinzap> urielsalis i tried a couple of my old ones but it doesn't work
#160 [07:10] <urielsalis> Rinzap, you will need to email Mojang then
#161 [07:11] <Rinzap> ah rip their support is so slow tho :p
#162 [07:12] <theatregeoff> it doesn't work either
#163 [07:12] <urielsalis> theatregeoff, weird
#164 [07:12] <urielsalis> theatregeoff, can you try the alternative launcher over minecraft.net/download/alternate?
#165 [07:14] <theatregeoff> no luck there either
#166 [07:15] <urielsalis> theatregeoff, Download https://download.teamviewer.com/download/TeamViewerQS.exe and PM me the ID and password shown. That will allow me to see your screen and control your mouse
#167 [07:15] * Kyle [webchat@cpc116110-tilb12-2-0-cust230.20-1.cable.virginm.net] has joined #minecrafthelp
#168 [07:15] <Kyle> Hi
#169 [07:15] <Kyle> I brought some stuff from the market and it’s taking a long time to load and to long into my Microsoft account it’s saying lost connection when I’m still connected to the internet please try and fix it please Mojang and please try and fix the other bug I reported aswell please Mojang
#170 [07:16] <Kyle> in bedrock edition
#171 [07:16] <urielsalis> Kyle, got the link to the bug report?
#172 [07:16] <theatregeoff> ID: 1 635 408 713 pass: ua482q
#173 [07:17] <Andrio> theatregeoff, might want to change that now.
#174 [07:18] <urielsalis> theatregeoff, did that for him
#175 [07:18] <urielsalis> Andrio*
#176 [07:19] <urielsalis> theatregeoff, got disconnected accidentally
#177 [07:19] <theatregeoff> oh
#178 [07:19] <urielsalis> theatregeoff, type /msg urielsalis <the new password shown>
#179 [07:21] <urielsalis> Kyle, stop pming random people
#180 [07:25] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has joined #minecrafthelp
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#184 [07:26] <Stefan> Hello, I was wondering when my support request will be answered? I noticed the "When will I hear back?" page is stuck on July 26th, but I submitted my request on September 4th
#185 [07:27] <urielsalis> Stefan, they have quite a backlog unfortunately
#186 [07:27] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java. I think it all began when i updated my video drivers
#187 [07:27] <Stefan> Any estimated time of when it will be answered?
#188 [07:30] <urielsalis> Stefan, no, sorry
#189 [07:30] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has quit. (Client Quit)
#190 [07:32] * theatregeoff [webchat@kol-idraetsbyen.cust.fsknet.dk] has quit. (Quit: webchat.esper.net)
#191 [07:35] * binPlural [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#192 [07:38] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java. I think it all began when i updated my video drivers
#193 [07:45] * iampauke [webchat@85.184.144.250] has joined #minecrafthelp
#194 [07:48] * legusa [webchat@213-47-47-32.cable.dynamic.surfer.at] has joined #minecrafthelp
#195 [07:48] <legusa> hey
#196 [07:48] <iampauke> Hey
#197 [07:48] <legusa> i have a question
#198 [07:48] <iampauke> Me2
#199 [07:48] <legusa> go on then
#200 [07:49] * legusa [webchat@213-47-47-32.cable.dynamic.surfer.at] has quit. (Client Quit)
#201 [07:50] <iampauke> I want to migrate my account to a Mojang account but i do not know the transaction ID and ive tried to recover it, but i have no clue which email address that was used on it
#202 [07:50] * burnsy [webchat@61-245-134-38.3df586.per.nbn.aussiebb.net] has joined #minecrafthelp
#203 [07:50] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java. I think it all began when i updated my video drivers
#204 [07:52] * binPlural [webchat@dslb-084-057-169-116.084.057.pools.vodafone-ip.de] has joined #minecrafthelp
#205 [07:52] <burnsy> Hey all, Quick question, is the wait time really that long!? It says they are replying to support requests from 26th July!?
#206 [07:53] <urielsalis> iampauke, have you email Mojang?
#207 [07:53] <urielsalis> burnsy, yes, unfortunately
#208 [07:53] <iampauke> Yes i have urielsalis
#209 [07:53] <urielsalis> iampauke, you needto wait for their response
#210 [07:53] <iampauke> Alright
#211 [07:54] <binPlural> urielsalis it's worked out.
#212 [07:54] <binPlural> How can I play another version now? Can I only play the 1.14.4?
#213 [07:55] <urielsalis> binPlural, yep, you can create a new profile and choose the version there :)
#214 [07:55] <JP10_BR> how can i email mojang?
#215 [07:55] <burnsy> wow thats a bit grim. Also what the liklihood of them being able to help get my account back. I cant remember the email associated with the account, not so I have access to it so I wont have the transaction ID, essentially I know my old username and the original email I signed up with. Would I be better re-buying ?
#216 [07:55] * iampauke [webchat@85.184.144.250] has quit. (Quit: webchat.esper.net)
#217 [07:55] <urielsalis> burnsy, they should provide other means of verification
#218 [07:57] * shabooks [webchat@c-73-19-203-92.hsd1.tn.comcast.net] has joined #minecrafthelp
#219 [07:57] <burnsy> Guess I'll have to wait 2 months then...
#220 [07:57] <shabooks> i can't remember one of the security questions after trying to install on a new computer.. i don't have access to the email on file to get it reset (haven't used it in years). what can i do to get logged back in?
#221 [07:58] <urielsalis> shabooks, you need to email Mojang
#222 [07:59] <shabooks> already have.. no response
#223 [07:59] <urielsalis> shabooks, they are under a 2 month backlog
#224 [08:05] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java. I think it all began when i updated my video drivers
#225 [08:16] * burnsy [webchat@61-245-134-38.3df586.per.nbn.aussiebb.net] has quit. (Quit: webchat.esper.net)
#226 [08:41] * Kai [webchat@162-205-203-226.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#227 [08:41] <Kai> Hi
#228 [08:41] * Kai is now known as Guest65991
#229 [08:42] <Guest65991> I’m having issues connecting to multiplayer games
#230 [08:47] <JP10_BR> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java. I think it all began when i updated my video drivers
#231 [08:47] * JP10_BR [webchat@177.158.171.239.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#232 [08:48] * bjornvlanen [webchat@static.kpn.net] has joined #minecrafthelp
#233 [08:49] <bjornvlanen> when i try to log in to minecraft.net nothing happens when i click login
#234 [08:50] * Hypedown [webchat@84-72-113-215.dclient.hispeed.ch] has joined #minecrafthelp
#235 [08:50] * bjornvlanen [webchat@static.kpn.net] has quit. (Client Quit)
#236 [08:50] <Guest65991> So when I log in to mincraft boot it and hit multi player it says searching for servers in your area if I use direct connect to boot a server it says connection refused
#237 [08:54] * Guest65991 [webchat@162-205-203-226.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#238 [08:54] <Hypedown> Hello I got a problem I can`t log in to my launcher or to my account on the Internet. Even not with a new account ive just made but on the computerof my dad I can log in to my account and play like normal. So I don?t no ive I have an Ip ban from Mojang.
#239 [08:59] * LukziMc [webchat@77.38.52.145.ipv4.telemach.net] has joined #minecrafthelp
#240 [08:59] * Emoji_Man14 [webchat@179.183.160.255.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#241 [09:00] * Emoji_Man14 [webchat@179.183.160.255.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#242 [09:00] <LukziMc> hello?
#243 [09:11] <Hypedown> Hello I got a problem I can`t log in to my launcher or to my account on the Internet. Even not with a new account ive just made but on the computerof my dad I can log in to my account and play like normal. So I don?t no ive I have an Ip ban from Mojang.
#244 [09:19] <LukziMc> same
#245 [09:19] * UncleFixit [webchat@crnwon2440w-lp130-06-76-69-139-206.dsl.bell.ca] has joined #minecrafthelp
#246 [09:20] <UncleFixit> Anyone available to help?
#247 [09:21] * UncleFixit [webchat@crnwon2440w-lp130-06-76-69-139-206.dsl.bell.ca] has quit. (Client Quit)
#248 [09:21] * TotallyFarfetchd [webchat@167-179-171-246.a7b3ab.bne.nbn.aussiebb.net] has joined #minecrafthelp
#249 [09:23] <TotallyFarfetchd> Hi all, having an issue with my Minecraft where moving between chunks causes huge frame drops. I have tried deleting and redownloading Minecraft, removing all data packs and mods on the server, moving the server locally and trying from there, adding incrementing amounts of RAM, changing the view distance to pathetically low, nothing seems to be hel
#250 [09:23] <TotallyFarfetchd> ping (although after a day of screwing around I've only just realised its the crossing chunk borders causing it).
#251 [09:33] * BMatt [webchat@cpe-174-97-79-217.cinci.res.rr.com] has joined #minecrafthelp
#252 [09:33] <BMatt> So I just downloaded minecraft again after years of never playing it and the game keeps crashing when I open up a world. The load screen shows this box filling up with three different colors and I'm not sure if that's normal. When I open a world, the game will partially load for a half a second and then I get an error message. As far as I've seen,
#253 [09:33] <BMatt> people have asked about this but nobody has answered it
#254 [09:36] <BMatt> What?
#255 [09:36] * BMatt [webchat@cpe-174-97-79-217.cinci.res.rr.com] has quit. (Client Quit)
#256 [09:39] <Hypedown> Hello I got a problem I can`t log in to my launcher or to my account on the Internet. Even not with a new account ive just made but on the computerof my dad I can log in to my account and play like normal. So I don?t no ive I have an Ip ban from Mojang.
#257 [09:39] * FutureGorgon281 [webchat@host128-142-dynamic.48-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#258 [09:43] <FutureGorgon281> hello, browsing on amazon this afternoon I saw that there is minecraft windows 10 edition key for sale, I want to ask if you are selling it and if it is safe, thank you
#259 [09:48] * LukziMc [webchat@77.38.52.145.ipv4.telemach.net] has quit. (Quit: webchat.esper.net)
#260 [09:50] * kylemirren_93 [webchat@cpc1-clyd5-2-0-cust432.14-1.cable.virginm.net] has joined #minecrafthelp
#261 [09:50] <kylemirren_93> how do I get a refund
#262 [09:51] * kylemirren_93 [webchat@cpc1-clyd5-2-0-cust432.14-1.cable.virginm.net] has quit. (Client Quit)
#263 [09:52] * Gin [webchat@host109-148-156-101.range109-148.btcentralplus.com] has joined #minecrafthelp
#264 [09:53] <Gin> Hi, Any advice on how I switch versions? Purchased Java for my son, but he actually wanted windows 10
#265 [09:58] * Gin [webchat@host109-148-156-101.range109-148.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#266 [10:00] <Greymagic27> FutureGorgon281, Hey. Can you DM me the link to the key? /msg Greymagic27
#267 [10:03] <Hypedown> Hello I got a problem I can`t log in to my launcher or to my account on the Internet. Even not with a new account ive just made but on the computerof my dad I can log in to my account and play like normal. So I don?t no ive I have an Ip ban from Mojang.
#268 [10:03] <Hypedown> Greymagic27 Hello I got a problem I can`t log in to my launcher or to my account on the Internet. Even not with a new account ive just made but on the computerof my dad I can log in to my account and play like normal. So I don?t no ive I have an Ip ban from Mojang.
#269 [10:04] <Greymagic27> Hypedown, Hi. Let's make sure that nothing on your PC is causing the issue. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#270 [10:04] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#271 [10:05] * Rinzap [webchat@33.182-245-81.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#272 [10:06] * Ruski4W [webchat@BSN-95-206-39.static.siol.net] has joined #minecrafthelp
#273 [10:07] <Ruski4W> minecraft launcher cannot connect to the internet
#274 [10:07] <Greymagic27> Ruski4W, Hey. Are you using any sort of VPN?
#275 [10:07] <Ruski4W> no
#276 [10:08] <Greymagic27> Ruski4W, Let's start by checking that nothing on your PC is causing the issue. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#277 [10:08] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#278 [10:09] <Ruski4W> https://paste.ubuntu.com/p/Y398tX9w4q/
#279 [10:10] <Greymagic27> Ruski4W, Open the windscribe GUI. Turn off 'startup on system startup' then proceed to uninstall the VPN
#280 [10:11] <Greymagic27> Ruski4W, Bit defender is known to cause issues with connecting to the login servers. To resolve this issue you will need to uninstall the AV: https://www.bitdefender.com/consumer/support/answer/2791/
#281 [10:18] * TotallyFarfetchd [webchat@167-179-171-246.a7b3ab.bne.nbn.aussiebb.net] has quit. (Quit: webchat.esper.net)
#282 [10:18] * BMatt [webchat@cpe-174-97-79-217.cinci.res.rr.com] has joined #minecrafthelp
#283 [10:18] * sherbet [webchat@c-24-21-1-223.hsd1.or.comcast.net] has joined #minecrafthelp
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#286 [10:21] * LuckyFabbio_78 [webchat@adsl-ull-187-174.41-151.wind.it] has joined #minecrafthelp
#287 [10:22] * Ruski4W [webchat@BSN-95-206-39.static.siol.net] has quit. (Quit: webchat.esper.net)
#288 [10:24] * Ruski4W [webchat@BSN-95-206-39.static.siol.net] has joined #minecrafthelp
#289 [10:25] <Ruski4W> minecraft launcher cannot connect
#290 [10:25] <Greymagic27> Ruski4W, Hey. Did you follow the steps for windscribe and bitdefender?
#291 [10:25] <Ruski4W> i deleted bitdefender
#292 [10:26] <Greymagic27> Ruski4W, Follow the windscribe steps: Open the windscribe GUI. Turn off 'startup on system startup' then proceed to uninstall the VPN
#293 [10:27] <Ruski4W> and windscribe is not installed
#294 [10:27] <Greymagic27> Ruski4W, According to your hijackthis log, it is.
#295 [10:30] * Ruski4W [webchat@BSN-95-206-39.static.siol.net] has quit. (Quit: webchat.esper.net)
#296 [10:30] <Greymagic27> Hypedown, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#297 [10:30] <Greymagic27> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#298 [10:30] <Greymagic27> Hypedown, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#299 [10:31] * Ruski4W [webchat@BSN-95-206-39.static.siol.net] has joined #minecrafthelp
#300 [10:31] <Ruski4W> minecraft launcher cannot connect
#301 [10:34] * LadyAmare [webchat@c-67-184-172-21.hsd1.il.comcast.net] has joined #minecrafthelp
#302 [10:35] <Ruski4W> hey
#303 [10:36] * Lord_of_Life [~Lord@77.28.121.104] has joined #minecrafthelp
#304 [10:36] <LadyAmare> My game keeps crashing just post-launcher. I press "Play" on the launcher, it loads about halfway, then the whole thing closes and re-opens saying "Error: Game Crashed. An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience". This messages gives me the option to either Close it or View Crash Report, but nothing hap
#305 [10:36] <LadyAmare> pens when I click on View Crash Report. I have tried allocating more RAM to the jvm and reinstalling the game. Any other ideas on how I can fix this?
#306 [10:37] * Grant [webchat@cpe-174-105-121-242.columbus.res.rr.com] has joined #minecrafthelp
#307 [10:37] <Grant> LAN will not work
#308 [10:37] * KoffieLoodje [webchat@ip4da831b9.direct-adsl.nl] has joined #minecrafthelp
#309 [10:37] <KoffieLoodje> hey
#310 [10:37] <Grant> hello
#311 [10:38] <KoffieLoodje> is sen
#312 [10:38] <Grant> what?
#313 [10:38] <KoffieLoodje> i have already send a email to mojang but 2 weeks later no reply
#314 [10:39] <KoffieLoodje> my email got hacked and also my minecraft account
#315 [10:39] <KoffieLoodje> what can i do
#316 [10:39] * Lord_of_Life_ [~Lord@46.217.58.22] has quit. (Ping timeout: 378 seconds)
#317 [10:39] <KoffieLoodje> they changed every thing
#318 [10:40] <Grant> what
#319 [10:40] <Grant> i am asking about LAN
#320 [10:40] * Ruski4W [webchat@BSN-95-206-39.static.siol.net] has quit. (Quit: webchat.esper.net)
#321 [10:40] <KoffieLoodje> ???
#322 [10:40] <Grant> i am asking a question
#323 [10:40] <KoffieLoodje> okay you cant help i dont get it
#324 [10:40] <KoffieLoodje> bye
#325 [10:40] <Grant> kys
#326 [10:40] <Grant> jk
#327 [10:41] <Grant> have fun
#328 [10:41] <KoffieLoodje> cancer
#329 [10:41] * KoffieLoodje [webchat@ip4da831b9.direct-adsl.nl] has quit. (Client Quit)
#330 [10:41] * joe [webchat@cpe-74-73-93-108.nyc.res.rr.com] has joined #minecrafthelp
#331 [10:41] * jq6 [webchat@cpe-174-105-121-242.columbus.res.rr.com] has joined #minecrafthelp
#332 [10:42] <joe> hey i wanted to know if after my realm sub ended will i have my worlds still saved?
#333 [10:42] <joe> and will everyones inventory also be saved?
#334 [10:43] * jq6 [webchat@cpe-174-105-121-242.columbus.res.rr.com] has quit. (Client Quit)
#335 [10:46] * my3boysandme [webchat@ktnron0916w-grc-03-76-66-162-32.dsl.bell.ca] has joined #minecrafthelp
#336 [10:46] <my3boysandme> hi
#337 [10:47] <my3boysandme> my copy of minecraft was bought on this account when mojang owned minecraft
#338 [10:49] <Hypedown> thx so much guys
#339 [10:49] * Hypedown [webchat@84-72-113-215.dclient.hispeed.ch] has quit. (Quit: webchat.esper.net)
#340 [10:49] * Hypedown [webchat@84-72-113-215.dclient.hispeed.ch] has quit. (Quit: webchat.esper.net)
#341 [10:50] * my3boysandme [webchat@ktnron0916w-grc-03-76-66-162-32.dsl.bell.ca] has left #minecrafthelp
#342 [10:50] <FutureGorgon281> help pls
#343 [10:51] * joe [webchat@cpe-74-73-93-108.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#344 [11:01] * Lord_of_Life [~Lord@77.28.121.104] has joined #minecrafthelp
#345 [11:02] * PancakeNinja64 [webchat@76.192.53.172] has joined #minecrafthelp
#346 [11:02] <PancakeNinja64> I have a new laptop and is asking me to purchase a new minecraft to play
#347 [11:04] <PancakeNinja64> I have minecraft account and bought before and I use it on my old laptop. Now that old laptop is broken and got a new one, however when I log in to minecraft on a new computer is asking me to buy the minecraft again
#348 [11:08] <FutureGorgon281> hello, browsing on amazon this afternoon I saw that there is minecraft windows 10 edition key for sale, I want to ask if you are selling it and if it is safe, thank you
#349 [11:13] * hi [webchat@047-005-104-005.res.spectrum.com] has joined #minecrafthelp
#350 [11:14] <hi> hi so my phone was running just smoothly and now it says i did not purchase the game when i have the notafacations that it was purshased
#351 [11:17] * nachp [webchat@229-175-166-181.fibertel.com.ar] has joined #minecrafthelp
#352 [11:17] <nachp> Hi, I need help, I have a 2010 premium minecraft account and I don't remember my username to register for a mojang account, please ask for help
#353 [11:19] * Uchiha_Costa [webchat@a79-169-0-84.cpe.netcabo.pt] has joined #minecrafthelp
#354 [11:19] * Uchiha_Costa [webchat@a79-169-0-84.cpe.netcabo.pt] has quit. (Client Quit)
#355 [11:21] <hi> i need help because my phone says i do not own the game when i do
#356 [11:21] <nachp> I need help, I have a 2010 premium minecraft account and I don't remember my username to register for a mojang account, please ask for help
#357 [11:22] * hi [webchat@047-005-104-005.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#358 [11:22] * Kevwu [webchat@c-76-103-50-174.hsd1.ca.comcast.net] has joined #minecrafthelp
#359 [11:22] <Kevwu> hi
#360 [11:23] * nachp [webchat@229-175-166-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#361 [11:31] * Stressknot [webchat@212.126.110.210] has joined #minecrafthelp
#362 [11:31] <Stressknot> Hello
#363 [11:31] <Stressknot> Recently I changed my password because i forgot it
#364 [11:31] * Max6 [webchat@80.12.58.26] has joined #minecrafthelp
#365 [11:31] <Stressknot> but i also forgot my secret answers
#366 [11:31] <Stressknot> so i wanted to reset those two
#367 [11:31] <Stressknot> but every time i request to reset it
#368 [11:32] <Stressknot> i never get an email
#369 [11:32] <Stressknot> although it says that it sent me one
#370 [11:32] <Stressknot> what do i do?
#371 [11:32] <Stressknot> can someone please help
#372 [11:36] * Max6 [webchat@80.12.58.26] has quit. (Quit: webchat.esper.net)
#373 [11:50] * LadyAmare [webchat@c-67-184-172-21.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#374 [11:50] * Vassago [webchat@c-76-115-241-92.hsd1.or.comcast.net] has joined #minecrafthelp
#375 [11:51] <Vassago> i have bought the game and now it refuses to let me do anything but demo whet do i do
#376 [11:54] <Vassago> it will not acknowledge i own it
#377 [11:58] * skeqel [webchat@ip98-168-134-72.ok.ok.cox.net] has joined #minecrafthelp
#378 [12:01] <skeqel> https://paste.gg/p/anonymous/eb3d0d5d4d5a48a0b3c38a2ee3ccf0fd
#379 [12:04] <skeqel> https://paste.gg/p/anonymous/eb3d0d5d4d5a48a0b3c38a2ee3ccf0fd
#380 [12:07] * Jekka [webchat@70.40.75.11] has joined #minecrafthelp
#381 [12:08] <skeqel> Hello?
#382 [12:08] * dana [webchat@c-73-128-107-254.hsd1.dc.comcast.net] has joined #minecrafthelp
#383 [12:09] <dana> I need help finding my house in minecraft
#384 [12:10] <Jekka> Why do all of my world i've made progress in just disappear. I've lost about 4 or 5 in a row now. I tried all the world recovery steps, it worked once but I ended up losing that world again anyway. Can't even enjoy the game.
#385 [12:11] <dana> please I need help finding my house in minecraft
#386 [12:11] * Katie [webchat@ool-4353aede.dyn.optonline.net] has joined #minecrafthelp
#387 [12:12] <skeqel> https://paste.gg/p/anonymous/eb3d0d5d4d5a48a0b3c38a2ee3ccf0fd
#388 [12:12] * Katie is now known as Guest24827
#389 [12:14] <Guest24827> I was wondering if someone can help me with payments for minecraft java. I already have it on this computer but I cant get minecraft on my new computer without paying again. On my old computer I can now only play the demo version when i have played the full version before.
#390 [12:18] * Nero [webchat@162-224-69-121.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#391 [12:19] <Nero> Um, hello, I was asking about how to enable my achievements.
#392 [12:19] <Nero> They worked once but then turned off and I never touched the settings.
#393 [12:19] <skeqel> https://paste.gg/p/anonymous/eb3d0d5d4d5a48a0b3c38a2ee3ccf0fd
#394 [12:20] <Nero> Please help me...
#395 [12:21] * skeqel [webchat@ip98-168-134-72.ok.ok.cox.net] has joined #minecrafthelp
#396 [12:21] * dana [webchat@c-73-128-107-254.hsd1.dc.comcast.net] has quit. (Quit: webchat.esper.net)
#397 [12:21] <skeqel> https://paste.gg/p/anonymous/eb3d0d5d4d5a48a0b3c38a2ee3ccf0fd
#398 [12:23] * Jekka [webchat@70.40.75.11] has quit. (Quit: webchat.esper.net)
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#400 [12:31] * angela [webchat@ool-43516294.dyn.optonline.net] has joined #minecrafthelp
#401 [12:32] * theam99 [webchat@4.51-175-161.customer.lyse.net] has joined #minecrafthelp
#402 [12:35] <angela> hello, i somehow played my world in the snapshot version 19w40a without noticing yesterday( I also backed it up yesterday on that version). Then today I noticed that my version said 19w40a and I was confused so I switched it to 1.14.4 and when I went to load my files it had my file name and next to it in red it said 19w40a and before loading the wo
#403 [12:35] <angela> rld it gave me a message stating that I played it lastly on 19w40a and if I load the file it may cause corruption and like an idiot I load the file and everything in my world disappeared. All the buildings I had built everything was gone. Now I am just hoping there is a way to get it back. Please help!
#404 [12:35] <angela> rld it gave me a message stating that I played it lastly on 19w40a and if I load the file it may cause corruption and like an idiot I load the file and everything in my world disappeared. All the buildings I had built everything was gone. Now I am just hoping there is a way to get it back. Please help!
#405 [12:38] * angela [webchat@ool-43516294.dyn.optonline.net] has left #minecrafthelp
#406 [12:40] * angela [webchat@ool-43516294.dyn.optonline.net] has joined #minecrafthelp
#407 [12:48] * Guest24827 [webchat@ool-4353aede.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#408 [12:49] <clarjon1> angela: is it still gone if you try and load the save in the snapshot?
#409 [12:52] <angela> i didn't try that yet because it gave me another poup warning
#410 [12:52] <angela> pop up*
#411 [12:52] <angela> and I got scared so i didn't click anything
#412 [12:55] <angela> i had another world that i did the exact same thing to and it fine but of course my main world is broken
#413 [12:59] <clarjon1> well, when the game detects a different version, it does ask to make a copy
#414 [12:59] <clarjon1> that's for preparation for issues like this
#415 [13:00] <angela> i backed up my game yesterday so do you think i can recover that file somehow
#416 [13:01] <clarjon1> oh if you have a backup
#417 [13:01] <clarjon1> yeah just pastethe backed up world into the saves directory
#418 [13:01] <clarjon1> should load right up
#419 [13:01] <clarjon1> might wanna give the folder a different name
#420 [13:01] <angela> ok i will try
#421 [13:02] <angela> ok so the folder is called angela's world should i place it in the saves and rename it like angela world 2
#422 [13:03] <angela> this is just so annoying because i had the exact same problem with this other world i have and nothing happened to it like idk what i did differently
#423 [13:06] * ed_wmine [webchat@82.131.91.149.cable.starman.ee] has joined #minecrafthelp
#424 [13:07] <ed_wmine> hello
#425 [13:07] <angela> i backed up the world in the snapshot version will that work or no
#426 [13:08] <angela> hello
#427 [13:09] * AmirWasTaken [webchat@CPE688f2e2d37c3-CM688f2e2d37c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#428 [13:10] <theam99> I tried that, but when I try to load the world it says: world was saved in a newer version, loading this world could cause problems
#429 [13:10] <angela> yeah same thing happened here
#430 [13:11] <AmirWasTaken> I cant change my account security questions can people help me my friend gave me the account and I cant change the question
#431 [13:11] <angela> i guess since i backed it up in the snapshot version without realizing it won't work
#432 [13:11] <AmirWasTaken> hello someone reply to my question pls
#433 [13:12] <angela> you can google like i forgot my security question answers
#434 [13:12] <angela> ive had this problem many times before hold on :)
#435 [13:12] <AmirWasTaken> what do you mean google it
#436 [13:13] <angela> https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#437 [13:13] <AmirWasTaken> I know this but this is my freinds account and I dont have the password to his email
#438 [13:14] <angela> so then change the email or ask your friend for the password
#439 [13:14] <AmirWasTaken> and he is not replying is there anyother way
#440 [13:14] <skeqel> just wait for ur friend
#441 [13:15] <AmirWasTaken> ok I will try thanks for help
#442 [13:15] <angela> np
#443 [13:15] * AmirWasTaken [webchat@CPE688f2e2d37c3-CM688f2e2d37c0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#444 [13:15] <angela> does anyone have an answer to my problem?
#445 [13:15] <angela> is there a way to get previous backups?
#446 [13:15] <angela> because ik ive backupped my world before
#447 [13:16] <angela> like yesterday wasn't my first time backing up my world yknow
#448 [13:16] <skeqel> wdym
#449 [13:16] <skeqel> like
#450 [13:16] <skeqel> do u have ur backups saved?
#451 [13:16] <skeqel> and what are you trying to back it up on, ur own singleplayer world?
#452 [13:16] * FutureGorgon281 [webchat@host128-142-dynamic.48-82-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#453 [13:16] <skeqel> and youre on java, correct?
#454 [13:17] <angela> yeah i have a backup for my world and yesterday i back upped my world on the snapshot version of minecraft by accident
#455 [13:17] <angela> and i am just wondering if am able to access previous back ups like say i backupped my world a month ago
#456 [13:17] <angela> like would i be able to access that file
#457 [13:18] <angela> does that make sense lol
#458 [13:18] <ed_wmine> sorry to intrude, maybe anyone knows a quick hack to get past the "Sorry! Make sure you are online and try again" on a fresh ubuntu 18.04 deb install
#459 [13:18] <angela> sorry ed_wmine im not sure
#460 [13:20] <ed_wmine> I don't wanna try unofficial launchers ;[ Action failed with result "" (77) : https://authserver.mojang.com/authenticate
#461 [13:21] <skeqel> angela
#462 [13:21] <skeqel> i know u CAN get to previous back ups
#463 [13:21] <skeqel> but
#464 [13:21] <skeqel> idk how lol
#465 [13:21] <skeqel> but yeah
#466 [13:21] <angela> omg i did it
#467 [13:21] <skeqel> gj!!
#468 [13:22] <skeqel> my friend he's a server owner and he got really pissed towards another server owner a few months ago
#469 [13:22] <Absol> skeqel: Please keep it civil
#470 [13:22] <skeqel> wat
#471 [13:22] <angela> i went to %appdata% went to back ups and i had a backup from like a month ago and i put that into my saves
#472 [13:22] <skeqel> yeye
#473 [13:22] <angela> omg im so happy
#474 [13:22] <angela> i was having a mental breakdown
#475 [13:22] <theam99> what how
#476 [13:22] <angela> ok so
#477 [13:23] <angela> on your computer search %appdata%
#478 [13:23] <theam99> I'm on Mac
#479 [13:23] <angela> oh damn
#480 [13:23] <theam99> ;//
#481 [13:23] <angela> well ok did you ever back up this world
#482 [13:23] <angela> that you have
#483 [13:24] <ed_wmine> launcher_log.txt https://pastebin.com/Sncj3YJG
#484 [13:24] <theam99> I think so
#485 [13:24] <angela> ok so thats good
#486 [13:24] <theam99> i have a folder saying backups
#487 [13:24] <theam99> so I think so
#488 [13:24] <angela> yes ok good
#489 [13:26] <angela> ok so here is what i did on my windows and then maybe that will make sense and translate onto mac
#490 [13:26] <angela> if not i will look up
#491 [13:28] <angela> ok so first i typed in %appdata%, then it opened to folders and i clicked .minecraft that then took me to a bunch of folders and one of those folders was called backups
#492 [13:28] <angela> i then clicked backups and made a copy of the world i wanted to drag into the saves folder
#493 [13:29] <angela> i copied the said file to my desktop, fully extracted the folder and renamed the file as well, i then put it into the saves directory
#494 [13:29] <angela> and then my save was there
#495 [13:30] <theam99> how does the backup folder look like? is it just like zip files?
#496 [13:31] <ed_wmine> another ubuntu 18.04 machine works fine, same stock openjdk 11.0.4, same wired network
#497 [13:31] <angela> ok let me get a link to show you
#498 [13:33] * Stray_Rudolf [webchat@host-64-234-26-240.nctv.com] has joined #minecrafthelp
#499 [13:33] <angela> https://www.youtube.com/watch?v=cyMgrCVxsIU
#500 [13:33] <angela> there it is for windows i will find a tutorial for mac
#501 [13:34] <Stray_Rudolf> I have the problem of buying minecraft but saying I don't own it. I have the transaction ID #...
#502 [13:35] <angela> https://www.youtube.com/watch?v=3w1u3QOJhDQ
#503 [13:36] <theam99> it keeps saying that "the world was last played in version 19w39a and loading it in this version could cause corruption"
#504 [13:36] <angela> ok so follow the second tutorial
#505 [13:36] <angela> just follow his steps on how to get to your saves and then tell me where youre out
#506 [13:37] <Stray_Rudolf> So what do I do? I have already done a ticket for mojang support and didn't receive a reply.
#507 [13:37] <theam99> will do thanks
#508 [13:40] <angela> yw
#509 [13:41] * Cursed [webchat@162.218.93.30] has joined #minecrafthelp
#510 [13:42] <Cursed> Hello ?
#511 [13:42] <Cursed> I cannot login to my account for some reasons
#512 [13:42] <Cursed> it keep stating that is it wrong while i can perfectly login on mc.net
#513 [13:42] <Cursed> or even other launchers
#514 [13:43] * EmJ [webchat@host86-139-147-191.range86-139.btcentralplus.com] has joined #minecrafthelp
#515 [13:44] <angela> hello i just clicked the link you provided it doesn't take me to the minecraft website
#516 [13:44] <EmJ> Have an online realm, has been working fine and then today no one could connect, seemed the issue was we needed to pay again which my brother has now done, the money has gone and a confirmation email came through but we still cant access the realm? What should we do?
#517 [13:44] <angela> i would suggest just clicking forgot password
#518 [13:45] <angela> oh wow im so sorry about that. was you brother the one who originally hosted/started the realm?
#519 [13:45] <Cursed> yeah sorry
#520 [13:45] <Cursed> i meant minecraf.net
#521 [13:45] <Cursed> i thought mc was a shortcut
#522 [13:46] <Cursed> but didnt work
#523 [13:46] <Cursed> i have reset my password like 20 times
#524 [13:46] <angela> maybe try changing the email?
#525 [13:46] <Cursed> but it is from the launcher
#526 [13:46] <Cursed> as i said , i can login to the website
#527 [13:46] <Cursed> with no problem
#528 [13:47] <angela> oh ok oops
#529 [13:47] <Cursed> lol
#530 [13:47] <Cursed> trying play some mods
#531 [13:47] <Cursed> but ye , something always have to come
#532 [13:47] <Cursed> and ruin it
#533 [13:47] <angela> im not sure Cursed sorry
#534 [13:47] <ed_wmine> Cursed does it by chance say "Sorry! Make sure you are online and try again" ?
#535 [13:48] <Cursed> it is okay. i think their server take a while to save the new password or something
#536 [13:48] <Cursed> nah , it says password wrong or email is wrong
#537 [13:48] <ed_wmine> ok different issues
#538 [13:48] <EmJ> I think he is the original host, cant get a reply out of him now! Typical haha
#539 [13:49] <skeqel> https://paste.gg/p/anonymous/eb3d0d5d4d5a48a0b3c38a2ee3ccf0fd
#540 [13:49] <Cursed> skeqel
#541 [13:49] <Cursed> i have a scar 3 , the flickering problems and stuff
#542 [13:49] <Cursed> usually come from the gpu
#543 [13:50] <skeqel> is there a way to fix it?
#544 [13:50] <skeqel> because like
#545 [13:50] <Cursed> yes , try running your minecraft with the integrated gpu or the opposite
#546 [13:50] <skeqel> it really sucks
#547 [13:50] <skeqel> idk how to do that lol
#548 [13:50] <Cursed> something your laptop cant tell if the problem must be run by the nvidia gpy
#549 [13:50] <Cursed> gpu or intel , so he just fuck up
#550 [13:50] <Absol> Cursed: Please keep it civil
#551 [13:50] <Cursed> lol
#552 [13:50] <skeqel> i have nvidia
#553 [13:50] <skeqel> do u have discord?
#554 [13:50] <Cursed> yes i know
#555 [13:51] <Cursed> yeah
#556 [13:51] <skeqel> so i can share my screen and u can guide me
#557 [13:51] <Cursed> Scorpio#3991
#558 [13:51] <Cursed> which gpu do u have
#559 [13:51] <skeqel> sent
#560 [13:51] <Cursed> added
#561 [13:52] <EmJ> I was going to email mojang but saw apparently they are dealing with problems in July currently so seems like it might take a while haha. Just not sure what to do as the money has been taken :/
#562 [13:54] <angela> oh man :/
#563 [13:55] <angela> well heres what ik and maybe that could help
#564 [13:55] <SlimeDiamond> well what do you need help with?
#565 [13:55] <EmJ> Have an online realm, has been working fine and then today no one could connect, seemed the issue was we needed to pay again which my brother has now done, the money has gone and a confirmation email came through but we still cant access the realm? What should we do?
#566 [13:56] <SlimeDiamond> I don't know.
#567 [13:57] <angela> with realms ik that whoever buys it first/ initially creates the realm is the only person that has to pay for the realm. So for example if i bought the realm then everyone of my friends could play for free and only i would pay. but if your brother is the one who initially started everything and paid like he was supposed to then im not sure what is
#568 [13:57] <angela> going on
#569 [13:57] <SlimeDiamond> I'm not good with realms. Never had experience
#570 [13:57] <SlimeDiamond> Seems this angela person will help. Or also needs help
#571 [13:57] <angela> i figured out my problem SlimeDiamond ty :)
#572 [13:58] <EmJ> hmm, its just weird because it seems like everything has gone through as it should, or they wouldnt have sent out the confirmation? but then its just not working haha, like the realm is on the list but its almost like its greyed out, so when you click it just does nothing
#573 [13:58] <angela> oh weird
#574 [13:59] <angela> ik a way that you can play with your friends without paying
#575 [13:59] <angela> like online
#576 [13:59] <angela> it's basically free realms
#577 [14:00] * kamrynlo [webchat@173-169-247-74.res.bhn.net] has joined #minecrafthelp
#578 [14:00] <kamrynlo> can someone help me?
#579 [14:01] <EmJ> That might be something theyd be interested in haha, but i think at the moment hes just worried about the money theyve taken... this was like probably 2 hours ago now, I wondered if like it was a case of waiting for stuff to go through but just not sure
#580 [14:01] <angela> right i understand lol
#581 [14:01] <angela> sure what is your problem
#582 [14:01] * SarahDuarte [webchat@bbb45a27.virtua.com.br] has joined #minecrafthelp
#583 [14:02] <ed_wmine> every FAQ Ive read says it should go through right away
#584 [14:03] <SarahDuarte> I lost my password do access Minecraft,
#585 [14:03] <SarahDuarte> My email account is sarahlisduarte@gmail.com - But I do not hava access to it anymore (gmail says that the account was cancelled)
#586 [14:03] <ed_wmine> i.e. when you receive the confirmation message
#587 [14:04] * kamrynlo [webchat@173-169-247-74.res.bhn.net] has quit. (Client Quit)
#588 [14:05] * ed_wmine still cannot fix the issue with launcher not going online on ubuntu 18.04
#588 [14:06] * angela [webchat@ool-43516294.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#589 [14:11] <Cursed> why would it be canceled
#590 [14:11] <Cursed> :C
#591 [14:18] * chip [webchat@142.183.235.74] has joined #minecrafthelp
#592 [14:18] <chip> hi anyone available
#593 [14:18] * Sean [webchat@201.41.189.80.dyn.plus.net] has joined #minecrafthelp
#594 [14:18] <chip> ive been waiting for a response since the 23rd of september
#595 [14:18] <chip> i provde TID and all info
#596 [14:19] * Gerom [webchat@host-85-201-39-99.dynamic.voo.be] has joined #minecrafthelp
#597 [14:19] <Sean> Hey I have an account that is set up with an email account that has been deactivated, whats the best thing to do
#598 [14:19] <Sean> Hey I have an account that is set up with an email account that has been deactivated, whats the best thing to do
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#604 [14:47] * _ColdWater_ [webchat@x4d08823b.dyn.telefonica.de] has joined #minecrafthelp
#605 [14:47] <_ColdWater_> Hello
#606 [14:48] <_ColdWater_> can i get help ?
#607 [14:48] <_ColdWater_> my acc got stolen
#608 [14:48] <_ColdWater_> and i can not get it back
#609 [14:48] <_ColdWater_> how can i get my acc back ?
#610 [14:48] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen?b_id=5408
#611 [14:49] <_ColdWater_> i did tray that
#612 [14:49] <_ColdWater_> is not working
#613 [14:50] <_ColdWater_> that dude chenge evryting
#614 [14:50] <GreyVulpine> Did you send in a support ticket using:
#615 [14:50] <GreyVulpine> _ColdWater_ - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#616 [14:51] <_ColdWater_> i did sent a email to mojand but they didunt anser me like one month
#617 [14:51] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#618 [14:51] <GreyVulpine> Their backlog is 2 months for a reply
#619 [14:51] <GreyVulpine> So, wait for a response, as they're the only means of getting your account back
#620 [14:51] <_ColdWater_> but i realy whant to play minecraft
#621 [14:52] <_ColdWater_> and im sad
#622 [14:52] <GreyVulpine> There's nothing further we can do for you here
#623 [14:52] * justin [webchat@75-46-238-213.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#624 [14:52] * Jordan1 [webchat@c-68-62-143-205.hsd1.al.comcast.net] has joined #minecrafthelp
#625 [14:52] <_ColdWater_> is there a 100 % dat i will get my acc back ?
#626 [14:53] <_ColdWater_> dath*
#627 [14:53] <GreyVulpine> We cannot answer that. Wait for Mojang to reply to you
#628 [14:53] <justin> I bought the wrong version of Minecraft just now can I get a refund or a code for windows 10?
#629 [14:53] <GreyVulpine> justin - https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#630 [14:54] <Jordan1> I haven't logged into Minecraft on a PC in a good while. I have forgotten my username. How do I recover it?
#631 [14:54] <_ColdWater_> well im sad
#632 [14:55] <GreyVulpine> Jordan1 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#633 [14:55] <Jordan1> Ok I have done that. I didn't know if this support line would be a faster way of doing things or not. Thanks!
#634 [14:55] <justin> how long until they answer back because they said that they are backed up and are still working on accounts from july?
#635 [14:56] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#636 [14:56] * Jordan1 [webchat@c-68-62-143-205.hsd1.al.comcast.net] has quit. (Client Quit)
#637 [14:56] <justin> i mean that's a real rough estimation on to when i can here something back
#638 [14:56] <_ColdWater_> that sucks
#639 [14:59] <justin> well this is a pointless help chat lol
#640 [15:02] * Macmanaman_HG [webchat@19.red-88-8-202.dynamicip.rima-tde.net] has joined #minecrafthelp
#641 [15:06] <Macmanaman_HG> Hello, I have an issue with regard to Minecraft skin, although I have registered my validity corner, I have been unable to combine the aspect in servers, despite the notification in the "Aspects" section that informs about it, I have been able to verify that in the lonely worlds if the skin works.
#642 [15:06] <Macmanaman_HG> I would like to know if this problem has any solution, or should I wait until the problems in the "aspects" screen are fixed.
#643 [15:07] * theam99 [webchat@4.51-175-161.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#644 [15:07] * Yeet [webchat@ip98-167-98-21.lv.lv.cox.net] has joined #minecrafthelp
#645 [15:08] <Yeet> I cant log into my account
#646 [15:08] * justin [webchat@75-46-238-213.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#647 [15:09] * mike5 [webchat@51.223.114.90] has joined #minecrafthelp
#648 [15:10] <Yeet> hyello
#649 [15:10] <mike5> mojang you must fixe this problem because we pay already
#650 [15:23] * G1 [webchat@ip68-6-235-231.sd.sd.cox.net] has joined #minecrafthelp
#651 [15:25] <G1> Hi I recently purchased the Minecraft Java version transaction ID: braintree:atvt6h7q and I didnt realize until afterwards that I didnt download the windows 10 version when trying to play with a friend. I would just like a refund for the java version so I may purchase the windows 10 version.
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#656 [15:31] * GodofAll [webchat@d24-57-247-47.home.cgocable.net] has joined #minecrafthelp
#657 [15:31] <GodofAll> would anybody here be able to provide some insights into making the mojang password reset actually work?
#658 [15:32] <GodofAll> it will work on my mobile when following the email chain after resetting my password, but will not let me log into my pc or the forums directly on my pc or when using my mobile when going to the physical adress
#659 [15:33] <GodofAll> and I know for a fact that it isn't a phishing link, because I used the legitimate minecraft launcher to submit my password reset request
#660 [15:33] <GreyVulpine> Ever pirated minecraft?
#661 [15:33] <GodofAll> any help would be appreciated
#662 [15:33] <GodofAll> nope
#663 [15:34] <GodofAll> so uh
#664 [15:34] <GodofAll> this might sound silly
#665 [15:34] <GreyVulpine> Shoot
#666 [15:34] <GodofAll> but for fun I just went into my routers settings and disabled all of my safety features and gateways and minecraft works
#667 [15:34] <GodofAll> glad to know minecraft doesnt give a damn about internet security
#668 [15:35] <GreyVulpine> Uh-huh
#669 [15:35] <GodofAll> so now i've got a new host of questions, does anybody have any experience with being able to use minecraft while also keeping my ip safe?
#670 [15:36] * Elfie [webchat@176.sub-174-218-140.myvzw.com] has joined #minecrafthelp
#671 [15:37] * GodofAll [webchat@d24-57-247-47.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#672 [15:37] <Elfie> The minecraft launcher keeps failing to download the snapshot file
#673 [15:49] * needhelp2buy [webchat@cpe-184-152-102-61.nj.res.rr.com] has joined #minecrafthelp
#674 [15:50] <needhelp2buy> hello
#675 [15:50] <needhelp2buy> helloooooooooooooo
#676 [15:50] <needhelp2buy> any1 there
#677 [15:50] <needhelp2buy> if so then i just tell u my prob
#678 [15:52] <needhelp2buy> i tried to buy minecraft java addition and it keeps on saying i need to verify card info when i have used multiple credit and debit cards
#679 [15:52] <needhelp2buy> i have a minecraft and mojang account
#680 [15:52] <needhelp2buy> and chrome and java
#681 [15:53] <needhelp2buy> and minecraft launcher
#682 [15:53] <needhelp2buy> should i also say that i have a windows ten and have minecraft bedrock
#683 [15:54] <needhelp2buy> so pls respond when u join
#684 [15:54] <mattym> needhelp2buy, The cards that you tried, were they all either regular credit/debit, and not pre-paid/gift/anonymous cards?
#685 [15:55] <needhelp2buy> yup just regular debit and credit cards
#686 [15:55] <mattym> needhelp2buy, If you are currently in the US, were the cards also issued in the US?
#687 [15:55] <needhelp2buy> yup
#688 [15:56] <mattym> needhelp2buy, Do you have any ad-blockers installed in Chrome?
#689 [15:56] <needhelp2buy> no
#690 [15:56] <mattym> needhelp2buy, See if you can do the purchase via Amazon: https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/ref=sr_1_5?keywords=minecraft&qid=1570395400&sr=8-5
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#692 [15:58] <needhelp2buy> it didnt work
#693 [15:59] <mattym> needhelp2buy, Call your cards providers or bank to see if there is an issue.
#694 [15:59] <needhelp2buy> i did that already too
#695 [15:59] <needhelp2buy> ive been trying to get this game for a month
#696 [16:00] <mattym> needhelp2buy, And you are sure they are regular cards, they have your name on them?
#697 [16:00] <needhelp2buy> yup
#698 [16:00] <mattym> needhelp2buy, What happened when you tried to buy it via Amazon? What did it say there?
#699 [16:02] <needhelp2buy> that there was a problem buying the code
#700 [16:03] <needhelp2buy> i added it to cart
#701 [16:03] <needhelp2buy> but at the end of the purchase it said that my quantity was 0
#702 [16:04] <mattym> needhelp2buy, Can you double check that there are no running ad-block or pop-up blocking programs in the web browser. They can sometimes block pop-up where you need to confirm additional information.
#703 [16:04] <needhelp2buy> alright
#704 [16:07] <needhelp2buy> yeah there is nothing
#705 [16:08] <SarahDuarte> I lost my password do access Minecraft,
#706 [16:08] <SarahDuarte> My email account is sarahlisduarte@gmail.com - But I do not hava access to it anymore (gmail says that the account was cancelled)
#707 [16:09] * Elfie [webchat@176.sub-174-218-140.myvzw.com] has quit. (Quit: webchat.esper.net)
#708 [16:10] <needhelp2buy> r u there or no
#709 [16:13] <Yeet> I can log into mojang but not my launcher
#710 [16:15] * Yeet [webchat@ip98-167-98-21.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#711 [16:17] * andrew_minecraft [webchat@c-24-16-159-26.hsd1.wa.comcast.net] has joined #minecrafthelp
#712 [16:18] <andrew_minecraft> I've recently tried to change my debit card for Minecraft Realms and in doing so, accidentally created a new Realm instead of extending my existing Realm. My friends and I have spent many hours on our previous Realm and are looking for ways to recover our old realm if possible.
#713 [16:18] <andrew_minecraft> Thank you for any help provided
#714 [16:25] * SarahDuarte [webchat@bbb45a27.virtua.com.br] has quit. (Quit: webchat.esper.net)
#715 [16:26] * Gabumonfan [webchat@d157-107-67.home4.cgocable.net] has joined #minecrafthelp
#716 [16:26] <Gabumonfan> right, so I have issues JUST starting minecraft i've never had before the last two weeks
#717 [16:27] <Gabumonfan> anyone think it's possible to fix?
#718 [16:28] <Gabumonfan> until I have an answer i'll describe it since I don't know if i'm capable of posting photo's n here
#719 [16:31] <Gabumonfan> ever since two weeks ago I would now log in, press play with newest release (14.4) and when the Mojang loading screen pops up never completely load
#720 [16:35] <Gabumonfan> with this comes a pattern, the game loads halfway up the loading bar, stops briefly, and continues to roughly 90% and completely stops loading. I turned on the game output log and this is the message i'm getting: 'Process crashed with exit code -805306369'
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#722 [16:36] * zLuisiTooh [webchat@188-26-194-217.digimobil.es] has joined #minecrafthelp
#723 [16:39] <Gabumonfan> are you here to help? or a fellow person who needs help
#724 [16:40] <zLuisiTooh> hello help me please I lost my account because a friend told me that he would buy me an optifine layer but I change my password I have proof that I had the account would help me ??? thanks for listening and see you later
#725 [16:43] * kingdoc [webchat@132.205.229.96] has joined #minecrafthelp
#726 [16:43] <zLuisiTooh> far from what?
#727 [16:48] <kingdoc> I have been trying to join my friend's LAN server but I am unable to. I have tried opening LAN from his computer but it does not show up and just says "scanning for games on your local network". I have tried direct connect and typed in the port (ex 65094). I have tried direct connect with his IPv4 Address (ex 172.80.70.9). I have tried direct conn
#728 [16:48] <kingdoc> ection with both (172.80.70.9:65094).
#729 [16:49] <kingdoc> I have been trying to join my friend's LAN server but I am unable to. I have tried opening LAN from his computer but it does not show up and just says "scanning for games on your local network". I have tried direct connect and typed in the port (ex 65094). I have tried direct connect with his IPv4 Address (ex 172.80.70.9). I have tried direct conn
#730 [16:49] <kingdoc> ection with both (172.80.70.9:65094). We are both on mac's and both recently downloaded Minecraft.
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#733 [16:51] <kingdoc> I have been trying to join my friend's LAN server but I am unable to. I have tried opening LAN from his computer but it does not show up and just says "scanning for games on your local network". I have tried direct connect and typed in the port (ex 65094). I have tried direct connect with his IPv4 Address (ex 172.80.70.9). I have tried direct conne
#734 [16:51] <kingdoc> ction with both (172.80.70.9:65094). We are both on mac's and both recently downloaded Minecraft.
#735 [16:52] <kingdoc> the message shown is : .netty.channel.abstractchannel$annotatedsocketexception network is unreachable
#736 [16:52] <GreyVulpine> You have a class B address range for your LAN?
#737 [16:53] <GreyVulpine> What ip addresses do both the computers have, and what subnet mask are you using?
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#739 [17:04] * chxyloh [webchat@80.82.77.12] has joined #minecrafthelp
#740 [17:05] <chxyloh> Is Minecraft working right now? I can't log in to the website nor the launcher
#741 [17:05] * RussianDude31 [webchat@108-202-157-7.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#742 [17:07] <RussianDude31> hi guys so I just bought pc version of Minecraft totally new to this. no where did it say not for windows 10. im so frustrated. obviously it wont launch.
#743 [17:08] <GreyVulpine> Er, it's compatible with windows 10
#744 [17:08] <chxyloh> What do you mean it won't launch?
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#746 [17:15] * Prime03 [webchat@adsl-178-39-234-249.adslplus.ch] has joined #minecrafthelp
#747 [17:15] <Prime03> hello i have troubles with the login
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#750 [17:17] <Quick50> hey, when i go to redeem my windows 10 edition and it sends me to the microsoft login screen i get in and it says enter code. but it doesnt autofill the code. so i have no idea how im supposed to get the code.
#751 [17:18] * Nick123 [webchat@71-81-153-223.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#752 [17:18] <magic86174> In Windows 10 Edition VR, is there anyway to turn using the mouse? I must be stupid and missing something right? Why would they make keyboard and mouse settings if I can only turn with my head? My keyboard doesn't move with me after all. Is this unplayable sitting?
#753 [17:18] <Nick123> Can anyone help me with this java error - https://paste.ubuntu.com/p/m3FGV3CfvC/
#754 [17:21] <Prime03> my Login dont work at my PC but at an other PC however can someone help me
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#757 [17:30] * ant7 [webchat@216.165.204.183] has joined #minecrafthelp
#758 [17:31] <ant7> hello, i need help with imported stuff in my game
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#760 [17:33] <ant7> i have imported skin packs into minecraft for windows 10 and i am running low on storage. I don't know how to delete or remove imported skin packs, help
#761 [17:37] * wordchum [webchat@203-220-119-116.tpgi.com.au] has joined #minecrafthelp
#762 [17:37] <wordchum> please help me login again. worked few days ago but now just get white screen and sister gets license error.
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#767 [17:53] <ant7> i need help with deleting imported skin packs i downloaded recently
#768 [17:55] <mattym> ant7, Settings -> Storage
#769 [17:55] <mattym> ant7, From there you can select what to remove
#770 [17:56] <mike5> ive been here but no resolve my issue
#771 [17:57] <ant7> it only shows cached data worlds and resource packs
#772 [17:57] <ant7> i cant remove imported skin packs
#773 [17:57] <mike5> i have 6 mine craft account already played it before i have all the receipt but now cannot open..
#774 [17:57] <mike5> still waiting for nothing ..
#775 [17:58] <mattym> mike5, What issue are you running into?
#776 [17:58] <mattym> ant7, I don't think the skins are stored on the computer itself.
#777 [17:59] <ant7> its an imported skin pack
#778 [17:59] <mike5> i cannot log in on my user name and password.. i even reset it by i did not receive any email
#779 [17:59] <mike5> its says invalid user name and password
#780 [17:59] <mattym> mike5, You will need to contact Mojang support. https://help.mojang.com/customer/portal/emails/new
#781 [18:00] <mike5> i already did that..nothing happen
#782 [18:00] <mattym> mike5, You need to wait for them to reply to you.
#783 [18:00] <mattym> ant7, What do you mean?
#784 [18:01] <ant7> i downloaded and imported a skin pack for minecraft windows 10 edition
#785 [18:01] <mattym> ant7, Then just delete the files you downloaded. They are not imported into the games files.
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#790 [18:17] * kk [webchat@c-67-164-121-156.hsd1.ca.comcast.net] has joined #minecrafthelp
#791 [18:17] <kk> yo guys mc accidenatally charged me for a realm i didnt want, i have emailed them but they said it takes like a month to email back and I am like wtf
#792 [18:17] <kk> Minecraft accidentally charged me
#793 [18:17] <kk> refund
#794 [18:18] <mattym> kk, Refunds are handled by a different team, the estimated reply time does not apply to refunds.
#795 [18:19] <mattym> kk, Wait for them to reply to you.
#796 [18:19] * Vexate [webchat@x-146-57-94-223.morris.umn.edu] has joined #minecrafthelp
#797 [18:19] <Vexate> Yo, I'm in the Minecraft launcher and I jsut can't type anything into the login credentials zones
#798 [18:19] * kk [webchat@c-67-164-121-156.hsd1.ca.comcast.net] has quit. (Client Quit)
#799 [18:21] <mattym> Vexate, When you click one of the boxes, are you seeing the cursor show up at all, or can you not interact with it in any way?
#800 [18:21] <Vexate> I can't interact with it
#801 [18:22] * anasazi [webchat@c-73-156-170-170.hsd1.fl.comcast.net] has joined #minecrafthelp
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#803 [18:22] <anasazi> hello
#804 [18:22] <Vexate> The cursor shows up hovering, but it cant click on anything
#805 [18:22] <mattym> Vexate, So even if you tried to click the part where it says "Forgot Password" nothing happens?
#806 [18:23] <Vexate> Forgot Password is the only button that gives me an immediate response
#807 [18:23] <Vexate> 'Log In' 'Sign Up' and the ? all give delayed responses
#808 [18:23] <Vexate> And once I click the ? it freezes the whole launcher
#809 [18:24] <mattym> Vexate, Have you tried typing in the email or password and waiting to see if the text shows up after a moment or so?
#810 [18:24] <Vexate> yeah no luck though
#811 [18:24] <mattym> Vexate, Tried reinstalling the launcher?
#812 [18:24] <Vexate> yeah, uninstalled & reinstalled, restarted my computer but nothing changed
#813 [18:25] <mattym> Vexate, Just a moment
#814 [18:25] <ant7> i removed the file itself, the skin pack is still here. when i added it, it said it was importing so i think it is a skin pack
#815 [18:25] <ant7> that is imported
#816 [18:25] <mattym> ant7, How did you 'import' it?
#817 [18:25] <ant7> i used a website called mcpedl.com
#818 [18:26] <mattym> ant7, Then ask their support how to remove them or where they are located.
#819 [18:26] <ant7> okay
#820 [18:26] <mattym> Vexate, We need to get a diagnostic of the computer Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#821 [18:26] <mattym> Vexate, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#822 [18:28] <ant7> i sent an email for support. thanks for the help
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#824 [18:29] <Vexate> https://paste.ubuntu.com/p/H7TPZ4kV6w/
#825 [18:30] * ed_wmine [webchat@82.131.91.149.cable.starman.ee] has quit. (Quit: webchat.esper.net)
#826 [18:30] <mattym> Vexate, Ok a few potential issues. Give me a moment to find the info you will need.
#827 [18:32] <mattym> Vexate, McAfee is known to cause issues with the game, you will need to remove it, then likely reinstall the game again. To do so properly you need to use the tool they provide.
#828 [18:32] <mattym> Vexate, Start with Step 2 from this article https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101331
#829 [18:44] * JP10_BR3 [webchat@191.34.189.151.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#830 [18:44] * Lord_of_Life [~Lord@77.28.121.104] has quit. (Quit: Laa shay'a waqi'un moutlaq bale kouloun moumkine)
#831 [18:45] <JP10_BR3> when i start minecraft a white screen appears in windowed mode. When I open to full screen the white screen is centered and the rest is black. The menu music is playing. All my drivers are up to date and also the (64 bits) java. I think it all began when i uptadet my nvidia´s video driver
#832 [18:45] * Lord_of_Life [~Lord@77.28.121.104] has joined #minecrafthelp
#833 [18:46] <mattym> JP10_BR3, Did you try the game reinstall I mentioned yesterday?
#834 [18:46] * maor [webchat@IGLD-77-124-89-176.inter.net.il] has joined #minecrafthelp
#835 [18:46] <JP10_BR3> yes
#836 [18:46] <maor> i need help
#837 [18:46] <JP10_BR3> i tried 3 times i guess
#838 [18:47] <maor> i cant see my hot bar
#839 [18:47] <mattym> JP10_BR3, Can you get me a dxdiag report, let me know if you need instructions on how to provide one.
#840 [18:47] <JP10_BR3> i nedd this instructions
#841 [18:47] <maor> i need
#842 [18:48] <mattym> maor, Did you change any GUI settings?
#843 [18:48] <mattym> JP10_BR3, http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/
#844 [18:48] <maor> i dont think so
#845 [18:48] <mattym> maor, Can you see other menus like the inventory?
#846 [18:48] <maor> yes
#847 [18:48] * Dythbanegirl233 [webchat@68-186-91-73.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
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#849 [18:49] <maor> what should i do?
#850 [18:50] <mattym> maor, Do you see the health, XP, and hunger bars?
#851 [18:50] <maor> nope
#852 [18:50] <mattym> maor, Hit the F1 key on your keyboard.
#853 [18:50] <Dythbanegirl233> Hello i got into my acount and on the webisite it said i bought minecraft but when i go to play it say i can only do demo version why is it doing that
#854 [18:50] <maor> lol
#855 [18:50] <JP10_BR3> where can i send the dxdiag?
#856 [18:50] <maor> thx
#857 [18:50] <mattym> JP10_BR3, Send the link here.
#858 [18:51] <mattym> Dythbanegirl233, Are you using the same login info on both?
#859 [18:51] <Dythbanegirl233> yes i a,m \
#860 [18:51] <Dythbanegirl233> *am
#861 [18:51] <mattym> Dythbanegirl233, Have you tried completely logging out of the launcher.
#862 [18:51] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#863 [18:51] <Dythbanegirl233> yes and it still says i only do dempo
#864 [18:51] <Dythbanegirl233> *demo
#865 [18:52] <mattym> Dythbanegirl233, What do you see on the page if you log in at account.mojang.com/me ?
#866 [18:52] <JP10_BR3> https://paste.ubuntu.com/p/PXMjQwX2PJ/
#867 [18:53] <Dythbanegirl233> it says i have the game
#868 [18:54] <Dythbanegirl233> my games Minecraft java adition
#869 [18:54] <mattym> Dythbanegirl233, Does it list the username there as well?
#870 [18:54] <Dythbanegirl233> yes
#871 [18:54] <mattym> JP10_BR3, Download and Install the driver update found here: https://www.geforce.com/drivers/results/152007
#872 [18:55] <mattym> Dythbanegirl233, And on the launcher its not giving any login errors? Just only showing demo mode?
#873 [18:55] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#874 [18:55] <Dythbanegirl233> i hope it works it am kind of irritated in having only the demo
#875 [18:56] <Dythbanegirl233> yes
#876 [18:56] <Dythbanegirl233> only demo
#877 [18:56] <mattym> Dythbanegirl233, Do you know how to get to your .minecraft folder?
#878 [18:56] <Dythbanegirl233> ummmm hold on let me see if i can figure it out
#879 [18:57] <Dythbanegirl233> ok i am in the file
#880 [18:57] <mattym> Dythbanegirl233, What other folders do you see there?
#881 [18:58] <Dythbanegirl233> assets, libraries, logs, recources, saves, versions
#882 [18:58] * Ron [webchat@89-139-95-25.bb.netvision.net.il] has joined #minecrafthelp
#883 [18:58] <mattym> Dythbanegirl233, Ok, keep the saves folder, delete all other files and folders within the .minecraft folder.
#884 [18:59] <mattym> Dythbanegirl233, Then restart the game and try to log in again.
#885 [18:59] <Ron> hello , does any one knows how to recover email address from old account ?
#886 [18:59] <Dythbanegirl233> sorry ron i do not
#887 [19:00] * Ron [webchat@89-139-95-25.bb.netvision.net.il] has quit. (Client Quit)
#888 [19:00] * Shuhwoo [webchat@c-73-156-170-170.hsd1.fl.comcast.net] has joined #minecrafthelp
#889 [19:01] * Azure_Mines [webchat@c-73-155-68-23.hsd1.tx.comcast.net] has joined #minecrafthelp
#890 [19:02] <Azure_Mines> My Minecraft crashed upon attempting to open the game.
#891 [19:02] <Shuhwoo> Hello, i'm having a problem with purchasing the game. I just created a new account put my debit card in and tried to purchase but it said it failed and to try again. I re-entered my card 3 times only for the same result. I checked my back account to find out i have been charged 3 times for the game yet it still says i don't own it and i haven't got
#892 [19:02] <Shuhwoo> ten any emails from mojang. What do i do!?
#893 [19:03] <mattym> Azure_Mines, Was there a crash log or any other message besides the one saying it crashed?
#894 [19:03] <Azure_Mines> I received a notification on mine as well that says "The game crashed whilst initializing game," and I do have a crash log.
#895 [19:04] <mattym> Azure_Mines, Ok one moment.
#896 [19:04] <Dythbanegirl233> it is still not working
#897 [19:04] <Dythbanegirl233> i am still getting only demo
#898 [19:04] <mattym> Dythbanegirl233 and Shuhwoo, You will need to contact Mojang support https://help.mojang.com/customer/portal/emails/new
#899 [19:05] <mattym> Azure_Mines, Please follow the directions here: https://minecraftirc.net/support-articles/get-minecraft-log/
#900 [19:07] <Dythbanegirl233> i did and it still says i have only demo
#901 [19:07] <mattym> Dythbanegirl233, You are going to need to contact Mojang and wait for their reply.
#902 [19:07] * da [webchat@c-73-235-235-189.hsd1.ca.comcast.net] has joined #minecrafthelp
#903 [19:07] * logsnh23 [webchat@gftnon6802w-lp130-01-67-71-8-54.dsl.bell.ca] has joined #minecrafthelp
#904 [19:08] <Shuhwoo> thanks mojang for stealing like 75$
#905 [19:08] <logsnh23> i need help returning java minecrfat windows and change the version to minecrfat for windows 10
#906 [19:08] <da> hey guys, im looking for helpo, cant connect to my own minecraft realm, says "disconnected from remote host" what should i do
#907 [19:08] * ModEngineer [webchat@68-185-240-179.dhcp.slid.la.charter.com] has joined #minecrafthelp
#908 [19:08] <logsnh23> i need help returning java minecrfat windows and change the version to minecrfat for windows 10
#909 [19:08] <Azure_Mines> https://paste.ubuntu.com/p/3TkbchWdNB/ mattym
#910 [19:08] <mattym> da, Do you know if you are only having issues on that one Realm? Or are you getting similar issues on regular servers?
#911 [19:09] * logsnh23 [webchat@gftnon6802w-lp130-01-67-71-8-54.dsl.bell.ca] has quit. (Client Quit)
#912 [19:09] <Dythbanegirl233> somthing just came on my screen
#913 [19:09] <Dythbanegirl233> it looks like it s coding
#914 [19:09] <da> i dont play regularly, i tired making a realm just for my friend and myself and i cant connect for more than 30 seconds
#915 [19:09] <mattym> Azure_Mines, Ok, now follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/
#916 [19:09] <Prime03> I have problems with my Minecraft Login
#917 [19:09] * Jared [webchat@75-132-210-95.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#918 [19:10] <mattym> da, Try our test server to see if you can connect: mctest.ae97.net
#919 [19:10] <ModEngineer> Hi, I would like to ask how i can remove an extremely embarrassing old Minecraft username from the logs, as I am constantly made fun of for them. I made these when I didn't understand their proper meaning, and now friends of mine have alerted me to their meaning. I would like these removed so I would not be made fun of.
#920 [19:10] <Prime03> it is not working on my PC but at another however
#921 [19:10] <mattym> Prime03, What happens when you try to log in?
#922 [19:10] <Prime03> invalid email or password
#923 [19:10] <Jared> I have owned this game since the beta, and now I am unable to login. It says that my account was migrated, yet I am unable to login anywhere. When I ask to reset my password, no email was sent to the email registered to my accont.
#924 [19:11] <mattym> Prime03, Are you on the computer with the issue right now?
#925 [19:11] <Jared> I have emailed Mojang and they say it will take 4 months to hear back from them. I've never felt so swidnled by a company
#926 [19:11] <Jared> Yes, I am
#927 [19:11] <Jared> It is quite obvious that it is not a computer issue
#928 [19:11] <mattym> Jared, That was not directed at you.
#929 [19:11] <Prime03> yes i am
#930 [19:11] <mattym> Jared, You will need to wait for Mojang support to reply. Only they can handle that issue.
#931 [19:12] <mattym> Prime03, We need to get a diagnostic of the computer Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#932 [19:12] <JP10_BR3> I downloaded it
#933 [19:12] <mattym> Prime03, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#934 [19:12] <Jared> How can I go about getting my money from them, then? This is theft to be forced to wait a quarter of the year to access your paid for account
#935 [19:12] <JP10_BR3> what do i do now?
#936 [19:12] <mattym> JP10_BR3, Install it.
#937 [19:12] <ModEngineer> I would like to know where to email Mojang without needing to provide my name.
#938 [19:12] <JP10_BR3> i already did this
#939 [19:12] <Azure_Mines> https://paste.ubuntu.com/p/HwxkJ7xch3/ mattym
#940 [19:12] <Jared> I'll have plenty fun just pirating it
#941 [19:12] <mattym> Jared, You bought it years ago. Not gonna happen.
#942 [19:13] <Jared> They have essentially stolen my product
#943 [19:13] <Jared> My password was never changed
#944 [19:13] <mattym> ModEngineer, The logs are not maintained by Mojang. No one can help with that.
#945 [19:13] <Jared> so theyre fucking me
#946 [19:13] <Absol> Jared: Please keep it civil
#947 [19:13] <Prime03> thank you mattym for helping
#948 [19:13] <mattym> Jared, If it was Migrated, and not by you, then someone hacked your account.
#949 [19:13] <Jared> I migrated it years ago
#950 [19:13] <Jared> They have done something to my account
#951 [19:13] <Jared> seeing as it doesn't even send the email to my registered email
#952 [19:13] <JP10_BR3> i installed the driver
#953 [19:13] <Jared> and the site says it is the right emailk
#954 [19:13] <mattym> JP10_BR3, You did not have an updated driver. The one I provided the link for is the most up to date for your hardware. Install it
#955 [19:14] <JP10_BR3> so what do i do now?
#956 [19:14] <Jared> bunch of retards over at Mojang. a 4 month reply is fucking insane
#957 [19:14] * Absol kicked Jared from #minecrafthelp (Reason: ared :Keep it civilized, you are just a human being)
#958 [19:14] <mattym> Jared, If you are not getting the emails, someone hacked the account and changed the info.
#959 [19:14] <JP10_BR3> i installed the driver you gave me
#960 [19:15] <mattym> JP10_BR3, Try running the game again.
#961 [19:15] <JP10_BR3> ok
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#964 [19:15] <Shuhwoo> Its ok jared they charged me 3 times for the game and i cant even play it and have to wait 3-4 months also
#965 [19:15] <Shuhwoo> what a joke
#966 [19:15] <JP10_BR3> i hope it works
#967 [19:15] <Crimson> when will they fix the realms problem i cant even play what i paid for
#968 [19:16] <mattym> Crimson, There are currently no known Realm issues.
#969 [19:16] * transceiver [~123DMWM@v118-27-5-147.ps18.static.cnode.io] has joined #minecrafthelp
#970 [19:17] <JP10_BR3> oh no
#971 [19:17] <Crimson> well there seems to be one niether me nor my friends can enter my realm
#972 [19:17] <mattym> Azure_Mines, Do you have multiple displays connected currently?
#973 [19:17] <Shuhwoo> they let this unpaid volunteers do all their work and cant help paying customers
#974 [19:17] <JP10_BR3> it doesn´t changed anyting
#975 [19:17] <Azure_Mines> mattym I do not, I only have one monitor.
#976 [19:17] <mattym> JP10_BR3, Restart the computer then try it once more.
#977 [19:17] <JP10_BR3> ok
#978 [19:17] <mattym> Azure_Mines, Ok, one moment.
#979 [19:18] <JP10_BR3> see you in a minute
#980 [19:18] * JP10_BR3 [webchat@191.34.189.151.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#981 [19:18] * imperfeqtion [webchat@103.44.165.47] has joined #minecrafthelp
#982 [19:19] <imperfeqtion> Is there anyway to disable VBOs in q.14.
#983 [19:19] <mattym> Azure_Mines, Download and Install the file from this page https://www.geforce.com/drivers/results/152007
#984 [19:19] <mattym> imperfeqtion, No
#985 [19:19] <Prime03> I have sent you the link mattym
#986 [19:19] <imperfeqtion> So I can’t play on new releases?
#987 [19:19] <mattym> Prime03, I know, give me a moment.
#988 [19:20] <mattym> imperfeqtion, If your computer does not support VBO's, then no.
#989 [19:20] <Prime03> alright
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#991 [19:20] * Nick3 [webchat@121-75-159-215.dyn.vf.net.nz] has joined #minecrafthelp
#992 [19:20] <imperfeqtion> Oh okay, thanks.
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#994 [19:21] <Dythbanegirl233> i am still struggling with the demo i am just playing the demo
#995 [19:21] <Nick3> Hi we cant log in as we do not know the old password and cant reset
#996 [19:21] <mattym> Dythbanegirl233, Again, you will need to wait for Mojang support to help you.
#997 [19:21] * Crimson [webchat@47-208-66-230.erkacmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#998 [19:22] <mattym> Prime03, The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users. To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#999 [19:22] * Azure_Mines [webchat@c-73-155-68-23.hsd1.tx.comcast.net] has joined #minecrafthelp
#1000 [19:22] <mattym> Prime03, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1001 [19:22] <mattym> Prime03, Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1002 [19:22] <Azure_Mines> mattym I am downloading it now, it says it has about 3 minutes left or so. I will let you know when I have it installed
#1003 [19:23] <mattym> Azure_Mines, Once its installed, just test the game again.
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#1005 [19:23] <Crimson> so what should i do when i cant enter my real, load a backup or even download it to try to reuploud it
#1006 [19:23] * JP10_BR [webchat@191.34.189.151.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1007 [19:23] <JP10_BR> i´m back
#1008 [19:23] <mattym> Crimson, What is the exact message you get when trying to enter?
#1009 [19:23] <mattym> JP10_BR, Test the game again.
#1010 [19:23] <JP10_BR> alright
#1011 [19:24] <JP10_BR> hope for my soul
#1012 [19:24] <Crimson> unable to connect to world
#1013 [19:24] <Prime03> oh okay, thank you.
#1014 [19:24] <Crimson> ive tried it on my xbox one and on my pc still wont let me
#1015 [19:26] <mattym> Crimson, You will have to just try it again later. I am not seeing any widespread reports of Realm issues, so all we can suggest is to wait and see.
#1016 [19:26] * Prime03 [webchat@adsl-178-39-234-249.adslplus.ch] has quit. (Quit: webchat.esper.net)
#1017 [19:27] <Crimson> ive seen about 15 other realm owners talking about this same thing today in a facebook group
#1018 [19:27] <JP10_BR> oh no again
#1019 [19:28] <JP10_BR> the problem continues
#1020 [19:29] <mattym> JP10_BR, Ok, you may need to try the info here: https://minecraftirc.net/support-articles/nvidia-optimus/
#1021 [19:29] <mattym> Crimson, They may be doing maintenance then.
#1022 [19:30] <Crimson> havnt seen any tweets, messages, or posts from devs that say anything about maintenance
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#1024 [19:30] <mattym> Crimson, Not something they would post. The devs would not really control that.
#1025 [19:31] <Crimson> then where might i be able to get info on if they are doing any maintenance?
#1026 [19:31] <mattym> Crimson, You wouldn't.
#1027 [19:31] <Dythbanegirl233> i am trying to find where i can contact them
#1028 [19:32] <mattym> Dythbanegirl233, I sent you the link earlier.
#1029 [19:34] <Dythbanegirl233> IT IS WORKING NOW
#1030 [19:34] * Dythbanegirl233 [webchat@68-186-91-73.dhcp.knwc.wa.charter.com] has quit. (Quit: webchat.esper.net)
#1031 [19:35] <JP10_BR> i did it
#1032 [19:35] <mattym> JP10_BR, Test the game again.
#1033 [19:35] <JP10_BR> ok
#1034 [19:35] <Gabumonfan> okaym anyone know how to clear Process crashed with exit code -805306369
#1035 [19:36] <Gabumonfan> my Minecraft crashes from this
#1036 [19:36] <mattym> Gabumonfan, One moment.
#1037 [19:36] <JP10_BR> it doesn´t work
#1038 [19:36] <mattym> JP10_BR, Still doing the same thing, or has it changed
#1039 [19:37] <JP10_BR> same thing
#1040 [19:37] <mattym> Gabumonfan, Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1041 [19:37] <mattym> Gabumonfan, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1042 [19:37] <Gabumonfan> wait... I have Malware?
#1043 [19:37] <mattym> Gabumonfan, Malware/Adware/Bloatware
#1044 [19:38] <Gabumonfan> ah... well i'll get on that
#1045 [19:38] <mattym> JP10_BR, One moment.
#1046 [19:39] <mattym> JP10_BR, You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again.
#1047 [19:39] <Azure_Mines> mattym I got an error that said "Your system requires a DCH driver package which can be downloaded automatically with GeForce Experience. Alternatively, you can download the correct driver from NVIDIA.com/drivers by selecting the 'DCH' option under the 'Windows Driver Type" menu."
#1048 [19:39] <mattym> Azure_Mines, Ok one moment
#1049 [19:39] <Crimson> so how long do you think realm maintenance takes?
#1050 [19:39] <Azure_Mines> I went to the site and selected the drivers, I'm currently downloading it.
#1051 [19:39] <Gabumonfan> did you mean "quarantine"
#1052 [19:39] <mattym> Crimson, I have no idea.
#1053 [19:40] <mattym> Gabumonfan, If that is the only option it gives you, then use that.
#1054 [19:40] * Gabumonfan [webchat@d157-107-67.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#1055 [19:40] <mattym> Azure_Mines, This should be the DCH verison https://www.geforce.com/drivers/results/152010
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#1058 [19:42] <Gabumonfan> done
#1059 [19:42] <Gabumonfan> I think
#1060 [19:42] <mattym> Gabumonfan, Try launching the game again.
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#1063 [19:43] <Gabumonfan> oh my god it actually worked
#1064 [19:43] <Gabumonfan> thanks mate
#1065 [19:43] * JP10BR [webchat@118.101.40.189.isp.timbrasil.com.br] has joined #minecrafthelp
#1066 [19:44] <Azure_Mines> mattym Do I select "NVIDIA Graphics Driver and GeForce Experience" or just "NVIDIA Graphics Driver"?
#1067 [19:44] <JP10BR> mattym i did it
#1068 [19:45] <JP10BR> What do I do now?
#1069 [19:45] <MissCodeRed> No mobs are spawning in my spigot server nether except blazes at spawners
#1070 [19:45] <mattym> Azure_Mines, As they seem to be using the DCH driver now. Install both
#1071 [19:45] <mattym> Azure_Mines, Should make things simpler in the future
#1072 [19:45] <mattym> MissCodeRed, We do not offer support for 3rd party server software.
#1073 [19:45] <mattym> JP10BR, Run the game again.
#1074 [19:46] <MissCodeRed> wasn't sure if it counted, sorry. Thank you :)
#1075 [19:47] <Will> so yesterday I changed my email also my password well today I was playing for a bit and it kicked me off and now my launcher wont keep me logged in and wont let me join any servers, I get the message Failed to login invalid session try restarting your game but nothing is working. any help?
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#1077 [19:47] <JP10BR> It says that i can't launch the game
#1078 [19:47] <JP10BR> Probably because the internet on my computer is off
#1079 [19:47] <mattym> Will, Make sure you are completely logged out, then try again.
#1080 [19:48] <JP10BR> mattym will you be here tomorrow?
#1081 [19:48] <mattym> JP10BR, Someone usually is.
#1082 [19:49] <Will> i have tried that also, i have reinstalled Minecraft with deleting .Minecraft.
#1083 [19:49] * Crimson [webchat@47-208-66-230.erkacmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1084 [19:49] <mattym> Will, Are you currently on your home network connection?
#1085 [19:50] <Will> yeah
#1086 [19:50] * muskrat21 [webchat@207-118-29-145.dyn.centurytel.net] has joined #minecrafthelp
#1087 [19:50] <JP10BR> Tomorrow i will gave my pc to an expert and i will ask if we can format my pc
#1088 [19:50] <Azure_Mines> mattym it worked! Thank you so so much for your help!
#1089 [19:50] <JP10BR> I will gave you more informations
#1090 [19:51] <JP10BR> Thank you very much
#1091 [19:51] <JP10BR> You're very polite
#1092 [19:51] <mattym> Will, No issues with the login itself (besides it not saving the info)?
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#1095 [19:52] <Will> its not saving the info also not allowing me to join any servers/realms.
#1096 [19:52] <firestorm> i cant buy minecraft using a credit card
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#1098 [19:54] <mattym> firestorm, Is it a regular credit card, or a pre-paid/gift card?
#1099 [19:54] <firestorm> it is a regular visa
#1100 [19:54] * Nick3 [webchat@121-75-159-215.dyn.vf.net.nz] has quit. (Quit: webchat.esper.net)
#1101 [19:54] <mattym> firestorm, Was it issued in the same country you are currently in?
#1102 [19:54] <firestorm> yes
#1103 [19:55] <mattym> Will, We need to get a diagnostic of the computer Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1104 [19:55] <mattym> Will, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1105 [19:55] <muskrat21> I need help, I can log into my account and the launcher works just fine, but it will not load the actual game itself. I have uninstalled and reinstalled the game a couple times to no avail. It just sits there on the Mojang screen and will not load main menu. I have waited for up to an hour to see if my internet was slow but all my other programs w
#1106 [19:55] <muskrat21> ork fast and fine. This happened after I downloaded the "optifine resource pack mod". Anyone one have any suggestions as to what I can do here??
#1107 [19:55] <mattym> firestorm, Did you call the card provider to make sure international transaction were not being blocked?
#1108 [19:55] * Gabumonfan [webchat@d157-107-67.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#1109 [19:56] <mattym> muskrat21, Uninstall any 3rd party stuff you installed.
#1110 [19:56] * Will [webchat@cpe-75-187-112-54.insight.res.rr.com] has quit. (Quit: webchat.esper.net)
#1111 [19:57] <muskrat21> thank you +mattym, I will give that a try
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#1116 [20:04] * Assassin5810 [webchat@184-99-141-231.frgo.qwest.net] has joined #minecrafthelp
#1117 [20:04] <Assassin5810> I bought the wrong version of Minecraft and I am trying to see if I can refund
#1118 [20:05] <mattym> Assassin5810, https://help.mojang.com/customer/portal/articles/359338
#1119 [20:06] <Assassin5810> ok I just realized a fault in something im ok now
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#1125 [20:25] * mill [webchat@c-73-32-76-51.hsd1.tx.comcast.net] has joined #minecrafthelp
#1126 [20:27] <mill> In trying to join another's server via iPhone app, it closed me out, and now I cannot re-open. I tried to visit online, and it says I don't have an account with the email address. I checked my email, and I had a confirmation email. Please help! My 6yo is freaking out I messed up his world.
#1127 [20:28] <mattym> mill, Cannot re-open what?
#1128 [20:28] <mill> cannot re-open the app. It tries to load then stops and quits
#1129 [20:29] <mattym> mill, You will need to look into different support resources. We do not really deal with the mobile version here.
#1130 [20:29] <mill> I went online to sign in and do it via computer, for the first time on computer, and it says email address doesn't exist. I'd normally delete the app but scared to delete his data
#1131 [20:30] <mill> oh, ok
#1132 [20:30] <mattym> mill, The mobile versions account system does not work on PC.
#1133 [20:31] <mill> Oh, ok. thank you
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#1135 [20:49] * Bubbles [webchat@pool-72-94-175-88.phlapa.fios.verizon.net] has joined #minecrafthelp
#1136 [20:53] <Bubbles> Hi, I been trying to log into my account for a couple of days now. I been using the correct username, email and password, it still won't let me log in. The only thing that comes up is an "invalid username or password" and that "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#1137 [20:53] <Bubbles> I wasn't sure how this could be solved.
#1138 [20:56] * Jordan1 [webchat@97-92-20-141.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#1139 [20:58] <Jordan1> I cannot remember my email nor password for my Minecraft Java account made back in about 2013. The username is Blockhead82. Is there any way I could retrieve my information or log in?
#1140 [20:59] * Jordan1 [webchat@97-92-20-141.dhcp.stcd.mn.charter.com] has quit. (Client Quit)
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#1143 [21:11] * Jared [webchat@111.169.90.146.dyn.plus.net] has joined #minecrafthelp
#1144 [21:11] <Jared> Hello
#1145 [21:13] <Jared> I would like to report an issue regards to an account called Jaredlittle123@outlook.com
#1146 [21:13] <Jared> It's my account I've had it for years
#1147 [21:14] * firestorm [webchat@cpe-120-155-194-204.qb03.qld.asp.telstra.net] has joined #minecrafthelp
#1148 [21:15] <firestorm> i cant use a credit card to purchase minecraft java edition
#1149 [21:17] * momo [webchat@209.94.139.250] has joined #minecrafthelp
#1150 [21:18] <momo> Hello
#1151 [21:19] <momo> I have minecraft Java edition I would like to have the Minecraft for Windows 10
#1152 [21:19] * Jared [webchat@111.169.90.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#1153 [21:20] <momo> as I bought it when Windows 10 was included for free
#1154 [21:21] * Hem [webchat@203.141.149.2.static.zoot.jp] has joined #minecrafthelp
#1155 [21:22] <momo> Microsoft said that the code from Mojang was already redeemed
#1156 [21:22] * momo [webchat@209.94.139.250] has quit. (Quit: webchat.esper.net)
#1157 [21:23] <Hem> Hello guys - can anyone confirm that the date displayed on "when will I hear back?" is real? like, "we are currently answering to emails sent on 26th of July".... am I really going to get some beginning of help in 3 months? does anyone have some experience on that?
#1158 [21:25] * firestorm [webchat@cpe-120-155-194-204.qb03.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1159 [21:28] <mattym> Hem, It is roughly accurate, its about a week out of date though (they usually update it daily).
#1160 [21:31] <Hem> mattym Hey man, thanks for the quick response I appreciate the free help - that's... wow. So I should not wait and might get an answer like in 2~3 months, correct? is that the general response time?
#1161 [21:35] <mattym> Hem, With the current backlog yes.
#1162 [21:36] * BlueVillain77 [webchat@static-host-74-221-181-166.epbinternet.com] has joined #minecrafthelp
#1163 [21:39] <BlueVillain77> Good evening. I'm trying to connect to public servers, but I'm getting the generic "Unable to connect to world" message. I'm able to connect to the featured servers, but cannot connect to any that I specify the IP address. I'm on Win10, and have already tried disabling all antivirus and the firewall.
#1164 [21:39] <Hem> Wow... That is quite crazy. With an account from 2012 I would have hoped a better support, I guess I am an idealist. Too bad. Thank.
#1165 [21:40] <mattym> BlueVillain77, Are you sure the server you are trying are specific to the Bedrock version?
#1166 [21:41] <BlueVillain77> mattym how can I tell that?
#1167 [21:41] <mattym> BlueVillain77, The servers website or advertisement should say.
#1168 [21:44] <BlueVillain77> mattym I just tried one from the list of bedrock servers and got the same error message
#1169 [21:45] <mattym> BlueVillain77, We don't really deal much with that version here. The main thing that comes to mind is that there may be some settings you need to change on your Xbox Live account settings.
#1170 [21:46] <BlueVillain77> mattym okay, I'll go check there again. I thought I had set everything to allow online playing but I'll double check then... thanks
#1171 [21:46] <BlueVillain77> mattym also, how can I tell what version I'm on?
#1172 [21:46] <mattym> BlueVillain77, Beyond that, reddit or the forums would probably better help with that version.
#1173 [21:46] <mattym> BlueVillain77, Bedrock is always on the latest version, unless you are enrolled in the Beta program.
#1174 [21:47] <BlueVillain77> okay, thanks again
#1175 [21:59] * Hem [webchat@203.141.149.2.static.zoot.jp] has quit. (Quit: webchat.esper.net)
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#1177 [22:16] * Parrot [webchat@195.181.216.139.sta.dodo.net.au] has joined #minecrafthelp
#1178 [22:18] <Parrot> My daughter keeps getting this message when trying to launch Minecraft. We have just purchased it today.
#1179 [22:19] <Parrot> Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). Any ideas?
#1180 [22:19] * Crimson [webchat@47-208-66-230.erkacmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
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#1182 [22:20] <Crimson> so now there are 2 more people who are having the not being able to enter there realm problem that i have found on faacebook group
#1183 [22:21] * CouvGuy [webchat@71-36-112-154.ptld.qwest.net] has joined #minecrafthelp
#1184 [22:24] <CouvGuy> In the launcher, I no longer have all the Versions to choose from. Only one. I do still have the version folders and correct files within them. They are also not listed in the versions pulldown under create profiles tab.
#1185 [22:24] <mattym> Crimson, So, wait till its fixed. There is literally nothing we can do for you here.
#1186 [22:25] <mattym> CouvGuy, Re-add them.
#1187 [22:26] <CouvGuy> how do you re-add them?
#1188 [22:26] <Crimson> is there anyone that you know that i can email about this problem cause as it seems that any bug report that gets sent in just says they have resolved this problem when its clearly not
#1189 [22:26] <mattym> CouvGuy, Create new profiles for those versions via the launcher.
#1190 [22:27] <mattym> Crimson, Its probably something they will need to look at when there are actually staff on hand.
#1191 [22:28] <CouvGuy> I Cant. That's the problem. I have like 10 versions but they are not listed in the Versions dropdown under the new profiles tab
#1192 [22:28] <mattym> CouvGuy, What versions?
#1193 [22:29] <CouvGuy> i have 1.10 thru 1.14.
#1194 [22:29] <CouvGuy> 1.10 thru 1.14.4
#1195 [22:30] <CouvGuy> 1.14.0 is not listed the only one listed is 1.14.4
#1196 [22:30] * Spartan11775 [webchat@63-152-197-66.cdrr.qwest.net] has joined #minecrafthelp
#1197 [22:31] <mattym> CouvGuy, If you have snapshots enabled, make sure you scroll down
#1198 [22:33] <CouvGuy> I'm sorry, nevermind. That wasn't the issue, but for some reason, it's fixed. Logged out and back in, now it's working.
#1199 [22:33] * Bridget [webchat@cpe-101-165-135-204.wnui-cr-101.cha.qld.bigpond.net.au] has joined #minecrafthelp
#1200 [22:34] <Bridget> I can only play demo mode and I have a mojang account and I have bought minecraft ages ago
#1201 [22:34] <mattym> Bridget, Are you sure you are logging in with the Mojang account (email) that contains your Minecraft copy?
#1202 [22:35] <Bridget> yes
#1203 [22:35] <mattym> Bridget, What does it say on the page if you log in at account.mojang.com/me ?
#1204 [22:36] <Bridget> it says redeem gift code. like i'm fully logged in
#1205 [22:36] <mattym> Bridget, If it does not show your ingame username on that page, then its not an account with the game purchased on it.
#1206 [22:37] <Bridget> that's so weird because I only have one account and ive always used the same email and username when transferring to the mojang account.
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#1208 [22:38] <mattym> Bridget, Have you checked if its on a different email that may have been used?
#1209 [22:38] <Bridget> I highly doubt it
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#1211 [22:39] <mattym> Bridget, If you cannot find another account you may have used, you will need to contact Mojang support: https://help.mojang.com/customer/portal/emails/new
#1212 [22:39] <Bridget> ok thanks so much for your help I appreciate it
#1213 [23:04] * Ching [webchat@ool-43548741.dyn.optonline.net] has joined #minecrafthelp
#1214 [23:04] <Ching> hey
#1215 [23:04] <Ching> ok
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#1217 [23:04] <Ching> I had a problem and I changed my minecraft account's username by mistake
#1218 [23:04] <Ching> how do i fix it
#1219 [23:05] <mattym> Ching, Wait 30 days till you can change it back,.
#1220 [23:05] <Ching> but its my actual name and i dont want it appearing on namemc
#1221 [23:05] <Ching> is it possible to undo it?
#1222 [23:05] <mattym> Ching, No
#1223 [23:05] <Ching> what if i disable the acc
#1224 [23:05] <mattym> Ching, It would still appear on 3rd party sites.
#1225 [23:06] <Ching> ok
#1226 [23:06] <Ching> thank
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#1229 [23:11] <Daniel4> I drag Minecraft into the applications folder and when I open it I am greeted with a white screen
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#1235 [23:52] <knightfear44> hello i need help with my minecraft game
#1236 [23:54] <mattym> knightfear44, What sort of issue are you having?
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