#1 [00:17] * SlimeDiamond [~SlimeDiam@frontier.tedster.net] has quit. (Quit: Bye!)
#2 [00:21] * trashberd [webchat@c-73-193-117-66.hsd1.wa.comcast.net] has joined #minecrafthelp
#3 [00:22] <trashberd> i have a save with many hours into it thats on my shitty home laptop, barely runs MC.
#4 [00:22] <trashberd> have a new work laptop. trying to transfer save. located save file in %appdata%, transerred to new computer, both are running the 19w40 snapshot.
#5 [00:22] <Absol> trashberd: Please keep it civil
#6 [00:23] * SlimeDiamond [~SlimeDiam@flag.tedster.net] has joined #minecrafthelp
#7 [00:23] <trashberd> work laptop loads my character progress (inventory, level, ect...), but doesnt retain world data, it loads a fresh seed, but it is the same seed as before
#8 [00:24] <trashberd> in addition, it loads me at bedrock level. have to mine a hole before you die from compression.
#9 [00:24] <trashberd> has anyone seen this before?
#10 [00:26] <Andrio> trashberd, were you at bedrock level when you left off on your laptop?
#11 [00:28] * Shiryu94 [webchat@CableLink-187-161-53-28.PCs.InterCable.net] has joined #minecrafthelp
#12 [00:28] <Shiryu94> Hello, a question, 20 days ago I sent an email to recover my account, but they still do not respond. What I can do?
#13 [00:29] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#14 [00:29] <GreyVulpine> All you can do is wait longer.
#15 [00:30] <Shiryu94> Ok, Thanks.
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#17 [01:35] * Krichu [webchat@cpe-124-177-41-55.tdbp-r-009.bat.tas.bigpond.net.au] has joined #minecrafthelp
#18 [01:36] <Krichu> ?
#19 [01:44] <Krichu> ??
#20 [01:59] * Mirlylver [webchat@pc-174-232-214-201.cm.vtr.net] has joined #minecrafthelp
#21 [02:00] <Mirlylver> Someone changed my profile name
#22 [02:00] <Mirlylver> can someone help me with that?
#23 [02:00] <GreyVulpine> Nobody here can help you with that
#24 [02:01] <Mirlylver> Where i can find someone who could help me with that?
#25 [02:01] <GreyVulpine> https://help.mojang.com/customer/portal/articles/search?b_id=5408&q=hacked
#26 [02:01] <Mirlylver> Thanks <3
#27 [02:01] <GreyVulpine> By submitting a ticket to Mojang Support
#28 [02:01] <GreyVulpine> Mirlylver - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#29 [02:02] * Mirlylver [webchat@pc-174-232-214-201.cm.vtr.net] has quit. (Client Quit)
#30 [02:25] * Amit [webchat@141.226.238.10] has joined #minecrafthelp
#31 [02:26] <Amit> Does anyone know if a Windows 10 edition registration can somehow be used for Java edition? (i.e. not to go through additional purchase)
#32 [03:15] * TITAN [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#33 [03:16] * TITAN [webchat@dynamic-cpe-pool.orcon.net.nz] has quit. (Client Quit)
#34 [03:40] * Toka [webchat@75-27-252-64.lightspeed.gldlca.sbcglobal.net] has joined #minecrafthelp
#35 [03:41] <Toka> I Need some help with installing my shaders properly
#36 [03:44] * combro2k [~combro2k@mail.vmaurik.nl] has joined #minecrafthelp
#37 [03:51] * Toka [webchat@75-27-252-64.lightspeed.gldlca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#38 [04:56] * MrTurtlemelon [webchat@122-59-30-105-fibre.sparkbb.co.nz] has joined #minecrafthelp
#39 [04:56] <MrTurtlemelon> hello
#40 [04:57] <MrTurtlemelon> im currently having a issue where when i press play in the launcher the launcher disappears as if it was opining and then comes up saying it crashed
#41 [04:58] <MrTurtlemelon> anyway to fix this? i tired in the discord server but it was complicated and when i asked again they didn't reply...
#42 [05:01] * umesh [webchat@157.32.168.2] has joined #minecrafthelp
#43 [05:02] <umesh> not log in
#44 [05:02] * umesh [webchat@157.32.168.2] has quit. (Client Quit)
#45 [05:03] * Amit [webchat@141.226.238.10] has quit. (Quit: webchat.esper.net)
#46 [05:03] * hero [webchat@157.32.168.2] has joined #minecrafthelp
#47 [05:04] <hero> cannot login
#48 [05:04] <hero> cannot login
#49 [05:04] * hero [webchat@157.32.168.2] has quit. (Client Quit)
#50 [05:31] * IchBinFettWieBig [webchat@p57966E8B.dip0.t-ipconnect.de] has joined #minecrafthelp
#51 [05:31] <IchBinFettWieBig> Hello
#52 [05:32] <IchBinFettWieBig> Ich brauche hilfe #minecrafthelp
#53 [06:00] <IchBinFettWieBig> hello
#54 [06:02] * Agaeti [webchat@bl12-133-172.dsl.telepac.pt] has joined #minecrafthelp
#55 [06:02] <Agaeti> Hello
#56 [06:02] <Agaeti> I can't enter on my minecraft account
#57 [06:02] <Agaeti> been trying since yesterday
#58 [06:06] <Agaeti> hello?
#59 [06:15] * Water [webchat@host-92-24-74-107.ppp.as43234.net] has joined #minecrafthelp
#60 [06:15] * Water [webchat@host-92-24-74-107.ppp.as43234.net] has quit. (Client Quit)
#61 [06:40] * kolymba [webchat@87.249.33.171.ip.orionnet.ru] has joined #minecrafthelp
#62 [06:41] * kolymba [webchat@87.249.33.171.ip.orionnet.ru] has quit. (Client Quit)
#63 [06:44] * chloealicia [webchat@217-101-59-32.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#64 [06:46] <chloealicia> i have bought the game and recieved an email. but according to my acount i havent bought the game, what can i do
#65 [06:46] * Nathan [webchat@0543cc6a.skybroadband.com] has joined #minecrafthelp
#66 [06:48] <Nathan> My launcher tells me its unable to download patchy-1.1.jar and I've tried reinstalling the game several times and I can't find a solution
#67 [06:54] * chloealicia [webchat@217-101-59-32.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#68 [07:51] * Aur7 [webchat@82-64-129-135.subs.proxad.net] has joined #minecrafthelp
#69 [07:52] <Aur7> hello I have an authentication problem on the server
#70 [07:52] * jp261109 [webchat@177-209-243-38.user3p.veloxzone.com.br] has joined #minecrafthelp
#71 [07:53] <Aur7> https://paste.gg/p/anonymous/01e91b3045df4ef19d7422ae0a597e15
#72 [07:55] <jp261109> Unfortunately I can not login to my account could it help me?
#73 [07:57] * Yashg_1612 [webchat@106.220.150.142] has joined #minecrafthelp
#74 [07:58] <Yashg_1612> I can't log in through the minecraft website
#75 [07:59] <Greymagic27> Yashg_1612, Hi. When you try to login, what does it say?
#76 [07:59] <Yashg_1612> it does not say anything... It just stays on that page
#77 [08:00] <Greymagic27> Yashg_1612, Let's make sure that nothing on your PC is causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#78 [08:00] <Greymagic27> ??> Yashg_1612 tools/hjt
#79 [08:00] <Greymagic27> Ah. It seems our bot is down. Give me a second.
#80 [08:00] <Yashg_1612> I can log in through my mobile but not on my laptop
#81 [08:00] <Greymagic27> Yashg_1612,
#82 [08:00] <Greymagic27> Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#83 [08:00] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#84 [08:01] <Yashg_1612> are you sure its safe?
#85 [08:01] <Greymagic27> Yashg_1612, Yes. We use it here every day for over half of our cases. Here's a little explanation about the tool: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#86 [08:02] * Yashg_1612 [webchat@106.220.150.142] has quit. (Client Quit)
#87 [08:02] <Andrio> jp261109, what happens when you try?
#88 [08:02] <Andrio> Aur7, can you get to https://authserver.mojang.com/ with a browser?
#89 [08:03] <Aur7> @Andrio yes
#90 [08:03] <Aur7> https://paste.gg/p/anonymous/1854e3e1759a4ec4bc851d7f000aa1c5
#91 [08:04] <Andrio> Aur7, can you run the game on the same computer?
#92 [08:05] <Aur7> Andrio yes, I also tried with Nvidia NOW. it's really my account that has a problem
#93 [08:06] * Yashg_1612 [webchat@106.220.150.142] has joined #minecrafthelp
#94 [08:06] <Yashg_1612> hello I am back
#95 [08:06] <Aur7> only with premium servers
#96 [08:06] <Yashg_1612> so.. i cannot log in on my pc
#97 [08:07] <Greymagic27> Yashg_1612, Welcome back. Do you need the steps again?
#98 [08:07] <Yashg_1612> no
#99 [08:07] <Yashg_1612> here you go
#100 [08:07] <Yashg_1612> https://paste.ubuntu.com/p/CjCxVfbsVw/
#101 [08:07] <Greymagic27> Yashg_1612,
#102 [08:07] <Greymagic27> To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#103 [08:07] <Greymagic27> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#104 [08:07] <Greymagic27> Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#105 [08:08] <Andrio> Aur7, the same thing happens on other servers?
#106 [08:08] <Aur7> Andrio yep, all prenium servers
#107 [08:09] <Andrio> ??> Aur7 tools/HJT
#108 [08:09] <Aur7> ????
#109 [08:09] <Andrio> Aur7, follow what Greymagic27 mentioned above using this tool: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#110 [08:09] <Andrio> Aur7, it may show us whether there's anything that may be blocking your game from accessing the auth servers.
#111 [08:11] <Aur7> https://paste.gg/p/anonymous/ddb29e9a1b3044d383bc4c82b468d13f
#112 [08:11] <Aur7> <Andrio>
#113 [08:11] <Yashg_1612> thanks dude....
#114 [08:12] <Greymagic27> Yashg_1612, No problem. Once you have removed the entries, make sure to change your minecraft password. And please, don't use MCLeaks again
#115 [08:12] * jp261109 [webchat@177-209-243-38.user3p.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#116 [08:12] <Yashg_1612> ya ok
#117 [08:13] <Aur7> Andrio it does not work on Nvidia NOW (cloud gaming)
#118 [08:14] <Andrio> Aur7, it's possible the service is blocked; try running the game yourself if possible
#119 [08:15] <Aur7> it does not work on any of my home PCs
#120 [08:15] <Andrio> hm
#121 [08:15] <Andrio> Aur7, curious: can you access Minecraft Realms?
#122 [08:15] <Aur7> Andrio no
#123 [08:15] <Aur7> i dont have
#124 [08:16] <Andrio> hm
#125 [08:16] <Aur7> it's a real big problem that happened instantly
#126 [08:17] <Aur7> Andrio I contacted Mojang support, unanswered
#127 [08:18] <Andrio> Aur7, did you make any significant changes to your PC around that time?
#128 [08:18] <Aur7> no
#129 [08:18] <Aur7> it happened suddenly
#130 [08:18] <Andrio> Aur7, I'd try reinstalling the game (but make a backup of your .minecraft directory).
#131 [08:22] <Aur7> Andrio I do it ... but it would not surprise me that it works as it no works on any PC
#132 [08:24] <Aur7> Andrio same Error...
#133 [08:25] <Aur7> Andrio it's an internal error at Mojang. I can not contact them ...
#134 [08:28] * InfiniumMP [webchat@95.69.0.217] has joined #minecrafthelp
#135 [08:28] * Lucas [webchat@c-b21e823d-74736162.cust.telenor.se] has joined #minecrafthelp
#136 [08:28] <Lucas> HI!
#137 [08:29] <InfiniumMP> I can't login with my credentials correct.
#138 [08:30] <Lucas> When im joiining my friends realm server im able to play for about 5 mins before my network completly dies, is this a known problem with a fix?
#139 [08:33] * Lucas [webchat@c-b21e823d-74736162.cust.telenor.se] has quit. (Quit: webchat.esper.net)
#140 [08:42] <Aur7> hlepers ?
#141 [08:55] <Aur7> plz...
#142 [08:57] * oldmanminecraft [webchat@S01061c1b689de727.ok.shawcable.net] has joined #minecrafthelp
#143 [08:59] <oldmanminecraft> Bought Minecraft in 2012. Found the email with username and transaction ID. No emails received when hitting forgotten password. Been going in circles on the help section.
#144 [09:01] * Voidexter69 [webchat@h83-209-157-209.cust.a3fiber.se] has joined #minecrafthelp
#145 [09:02] <Voidexter69> java.lang.nullpointerexception
#146 [09:02] * dylan54135 [webchat@93.14.23.93.rev.sfr.net] has joined #minecrafthelp
#147 [09:02] <Voidexter69> error
#148 [09:02] <dylan54135> iforgot my password
#149 [09:02] <Voidexter69> when iam tryng to log in to my friend server this error comes up java.lang.nullpointerexception
#150 [09:04] <Voidexter69> its happend when i killed the end dragon and jump down to get back to the real word but then i was just falling and i disconnect and now its just errors
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#153 [09:08] * James [webchat@cpe-24-211-196-141.nc.res.rr.com] has joined #minecrafthelp
#154 [09:10] <James> Hello. I am new to Minecraft and have the pocket edition. I logged in to the game today and my world are gone. Not sure how to fix it. I love this game and out a lot of effort into one of the worlds and now I answer disappointed and hoping someone can help.
#155 [09:14] * James [webchat@cpe-24-211-196-141.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#156 [09:16] * adrian [webchat@165.91.13.24] has joined #minecrafthelp
#157 [09:16] <adrian> minecraft keeps crashing when i try to launch it, ive tried everything ive been able to find to help but nothing works
#158 [09:21] <Greymagic27> adrian, Hi. Let's take a closer look at the crash:
#159 [09:21] <Greymagic27> adrian,
#160 [09:21] <Greymagic27> We need to see your full launcher log, which is created in the game directory.
#161 [09:21] <Greymagic27> First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#162 [09:27] <InfiniumMP> I had some trouble with the login.. I know my credentials are right, but i still couldn't login into my account.. Purshased the game today, about 3 hours ago, but the thing is i changed the my ip and worked, but i would like to play on my real ip adress, any help?
#163 [09:37] * Sonrisk [webchat@3e6b5e46.rev.stofanet.dk] has joined #minecrafthelp
#164 [09:38] * Sonrisk [webchat@3e6b5e46.rev.stofanet.dk] has quit. (Client Quit)
#165 [09:43] <adrian> okay im kind of a dummy with computers, how to i get to my .minecraft folder?
#166 [09:44] * Berkezilla [webchat@xdsl-188-154-191-28.adslplus.ch] has joined #minecrafthelp
#167 [09:45] * Berkezilla [webchat@xdsl-188-154-191-28.adslplus.ch] has quit. (Client Quit)
#168 [09:46] <adrian> wait i might have figured it out
#169 [09:46] <adrian> https://paste.ubuntu.com/p/Zys426FSWd/
#170 [10:00] * stefanos [webchat@athedsl-99593.home.otenet.gr] has joined #minecrafthelp
#171 [10:00] <stefanos> i buy minecraft on 8/10/2019 and logged in but in minecraft launcher i can't log in please help me.
#172 [10:00] <stefanos> sorry about my english
#173 [10:05] * InfiniumMP [webchat@95.69.0.217] has quit. (Quit: webchat.esper.net)
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#179 [10:11] * Infinium [webchat@192.190.19.27] has joined #minecrafthelp
#180 [10:12] <Infinium> I can't loggin into my minecraft laucher.. Any help?
#181 [10:12] * Vitzsky [webchat@ccp88.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#182 [10:12] <HaydenGold_> My account is crashing everytime I hit play. it gets done with the white Mojang loading screen then it crashes, I don't know what to do ive logged out, uninstalled and reinstalled, restarted pc... any help?
#183 [10:12] * Vitzsky [webchat@ccp88.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
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#185 [10:13] * Gnomette [webchat@158.194.93.85] has quit. (Client Quit)
#186 [10:14] <HaydenGold_> please help asap
#187 [10:16] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#188 [10:17] <HaydenGold_> help?
#189 [10:18] * HaydenGold_ [webchat@static-98-141-38-64.dsl.cavtel.net] has quit. (Quit: webchat.esper.net)
#190 [10:25] * LostByInsanity [webchat@cpe-72-229-60-18.nyc.res.rr.com] has joined #minecrafthelp
#191 [10:29] * Zacke [webchat@ip4-133.skekraft.riksnet.se] has joined #minecrafthelp
#192 [10:31] <LostByInsanity> I am trying to log in however it's telling me that my password is incorrect and it says my email is incorrect. When I have reset the password on the email that I bought the game on.
#193 [10:31] <Zacke> Hey, i need some help, yesterday when i was gonna upload a singleplayer world to my realm it crashed. and now i'm not able to join/switch worlds or anything. I only get an error message like "World stuck in UPLOAD for 27h50m41s (date) - 500
#194 [10:35] * LostByInsanity [webchat@cpe-72-229-60-18.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#195 [10:36] * GhastSpiider [webchat@b3d52b8a.virtua.com.br] has joined #minecrafthelp
#196 [10:36] <GhastSpiider> https://paste.ubuntu.com/p/2wKnP3s4zm/
#197 [10:38] * Lord_of_Life [~Lord@77.28.170.196] has joined #minecrafthelp
#198 [10:43] * Lord_of_Life_ [~Lord@77.28.175.87] has quit. (Ping timeout: 378 seconds)
#199 [10:48] * Zacke [webchat@ip4-133.skekraft.riksnet.se] has quit. (Quit: webchat.esper.net)
#200 [10:49] * dandreis [webchat@208-38-231-149.lfytina2.metronetinc.net] has joined #minecrafthelp
#201 [10:50] <dandreis> Hi I am currently unable to launch minecraft from the official minecraft launcher. It goes until the bar is about 75% filled and then freezes. I can provide logs if needed. Is anyone able to help?
#202 [10:51] * Batu0007 [webchat@cpc108179-wake9-2-0-cust245.17-1.cable.virginm.net] has joined #minecrafthelp
#203 [10:51] <Batu0007> Hello
#204 [10:51] <Batu0007> I have started my account long time ago in 2013
#205 [10:52] <Batu0007> maybe even earlier than that
#206 [10:52] <Batu0007> I can't login as my email account no longer exist
#207 [10:52] <Batu0007> or maybe my password is wrong I've tried every possible combination I remember
#208 [10:53] <Batu0007> I'm starting a new minecraft server and I need my account back
#209 [10:53] <dandreis> This is the wrong place for account issues you should head over to http://is.gd/mc_acct
#210 [10:55] <Greymagic27> ??> dandreis av/adwcleaner
#211 [10:55] <Mightyena> dandreis: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#212 [10:55] <Mightyena> dandreis: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#213 [10:56] <dandreis> Okay will do thank you!
#214 [11:02] * dandreis [webchat@208-38-231-149.lfytina2.metronetinc.net] has quit. (Quit: webchat.esper.net)
#215 [11:06] * picknoth56 [webchat@pool-77-222-104-182.is74.ru] has joined #minecrafthelp
#216 [11:15] * dandreis [webchat@208-38-231-149.lfytina2.metronetinc.net] has joined #minecrafthelp
#217 [11:16] <dandreis> Hi I was in here earlier and was told to run malware bytes cleaner on my computer and then return for more instructions
#218 [11:16] <Greymagic27> dandreis, Welcome back. Give the game a try now.
#219 [11:21] <dandreis> That fixed the issue thanks so much for your help!
#220 [11:21] * dandreis [webchat@208-38-231-149.lfytina2.metronetinc.net] has quit. (Quit: webchat.esper.net)
#221 [11:27] <oldmanminecraft> After some Reddit digging I see that my issue is common and may take months to even be reviewed. How is this acceptable for one of the best selling PC games of all time? Is support too expensive when you've sold more then 14 million copies?
#222 [11:29] <oldmanminecraft> sorry, old info. 176 million copies.
#223 [12:02] * oldmanminecraft [webchat@S01061c1b689de727.ok.shawcable.net] has quit. (Quit: webchat.esper.net)
#224 [12:03] * oldmanminecraft [webchat@S01061c1b689de727.ok.shawcable.net] has joined #minecrafthelp
#225 [12:13] * erfender7 [webchat@net-93-65-106-150.cust.vodafonedsl.it] has joined #minecrafthelp
#226 [12:13] * erfender7 [webchat@net-93-65-106-150.cust.vodafonedsl.it] has quit. (Client Quit)
#227 [12:35] * Shark_Winner [webchat@53.107.197.77.rev.sfr.net] has joined #minecrafthelp
#228 [12:35] <Shark_Winner> java.lang.illegal
#229 [12:50] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#230 [12:57] * Thomas [webchat@048-142-158-163.dynamic.caiway.nl] has joined #minecrafthelp
#231 [12:58] <Thomas> hi
#232 [12:59] <Thomas> ?
#233 [13:02] * Thomas [webchat@048-142-158-163.dynamic.caiway.nl] has quit. (Client Quit)
#234 [13:11] * Thomas [webchat@048-142-158-163.dynamic.caiway.nl] has joined #minecrafthelp
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#236 [13:54] * Mindles [webchat@CPE30b7d4be85c3-CM30b7d4be85c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#237 [13:56] <Mindles> I can't log into my account with email and password. I believe I migrated it but in 2018 I was no longer able to log into it
#238 [14:04] * LifeSucks [webchat@c-68-44-137-164.hsd1.in.comcast.net] has joined #minecrafthelp
#239 [14:04] <LifeSucks> I'm having issues with two login issues here.
#240 [14:06] <LifeSucks> One is that when I try logging into my account on the computer the "minecraft.net" location does nothing. On my phone it works fine but with my old password that I've already changed.
#241 [14:06] <LifeSucks> Afterwards in the MineCraft App it doesn't let me login as it says that my username or password is incorrect.
#242 [14:14] * valhalla [webchat@212.126.110.210] has joined #minecrafthelp
#243 [14:14] <valhalla> is there anyone here who can help me with a problem?
#244 [14:19] * Kira1 [webchat@cpc153079-shet5-2-0-cust131.14-1.cable.virginm.net] has joined #minecrafthelp
#245 [14:19] <Kira1> Hey im trying to log into my account i reset my password twice but it wont log in
#246 [14:20] * Kira1 [webchat@cpc153079-shet5-2-0-cust131.14-1.cable.virginm.net] has quit. (Client Quit)
#247 [14:21] * Aur7 [webchat@82-64-129-135.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#248 [14:29] * EPyi [webchat@IN-84-15-185-192.bitemobile.lt] has joined #minecrafthelp
#249 [14:31] <EPyi> Hello, i found my old minecraft account i can sign in to mojang account site but cant sing into minecraft.net or launcher, when i press log in on minecraft.net site nothing happens at all i dont get any error or nothing it just does nothing not sure what is the problem.
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#251 [14:33] * Supersplode [webchat@c-73-159-254-215.hsd1.ma.comcast.net] has joined #minecrafthelp
#252 [14:35] <Supersplode> I cant log into my account or recieve a reset email. I have my transaction ID
#253 [14:35] * Supersplode [webchat@c-73-159-254-215.hsd1.ma.comcast.net] has quit. (Client Quit)
#254 [14:41] * TheDarkBowMaster [webchat@IGLD-84-228-227-9.inter.net.il] has joined #minecrafthelp
#255 [14:41] <TheDarkBowMaster> Hello
#256 [14:42] <TheDarkBowMaster> I cannot launch Minecraft. I am stuck on the Minecraft Launcher
#257 [14:50] * Darksirius [webchat@181.189.178.227] has joined #minecrafthelp
#258 [14:50] * Flame [webchat@cpe-24-208-9-104.new.res.rr.com] has joined #minecrafthelp
#259 [14:50] <Darksirius> My acción has stolen
#260 [14:51] <Darksirius> Account
#261 [14:51] <Flame> would I be able to change my name before the 30 days?
#262 [14:51] <Flame> or do I have to wait
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#264 [14:54] <MeredDropsKids> Am I able to change/have my name changed before the 30 days are up? If soo please change my name to BellDellTacoBell
#265 [15:03] * Titanic_Elvis77 [webchat@50-76-157-122-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#266 [15:06] <Titanic_Elvis77> hello, I was doing a thing on my pc and reset my java stuff and apparently Mojang recognized this as suspicious activity and reset my password without my permission. I then went and tried to reset my password but I forgot the answers to my questions so I cant change my password and I cant reset my question answers because I need to have my password
#267 [15:12] * Lofidelity [webchat@104-1-222-244.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#268 [15:13] * MeredDropsKids [webchat@cpe-24-208-9-104.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#269 [15:14] <Lofidelity> Hi I'm having a problem with changing my name everytime I try to it just loads FOREVER and doesn't change. Name isnt taken and password is correctly typed in.
#270 [15:27] * Alex_Germany [webchat@p5493F855.dip0.t-ipconnect.de] has joined #minecrafthelp
#271 [15:29] <Lofidelity> Hi I'm having a problem with changing my name everytime I try to it just loads FOREVER and doesn't change. Name isnt taken and password is correctly typed in.
#272 [15:32] <Alex_Germany> Hey Minecrafters ;), first of all: Sorry for my poor english. But lets give it a try. I can't connect to the microsoft-account. I get asked to sign in because i bought the game today and every time i click on "check in" a windows pops up that says "Failure by connecting to microsoft". Maybe because I bought the game online ? But the microsoft-store
#273 [15:32] <Alex_Germany> accepted the key and installed minecraft.
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#277 [15:45] * Lofidelity [webchat@104-1-222-244.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#278 [15:47] * John_IIIO [webchat@198.147.23.211] has joined #minecrafthelp
#279 [15:47] * Ellie [webchat@host86-147-106-240.range86-147.btcentralplus.com] has joined #minecrafthelp
#280 [15:47] * John_IIIO [webchat@198.147.23.211] has quit. (Client Quit)
#281 [15:48] <Ellie> Hi, every time I try to open minecraft it freezes on the mojang loading screen
#282 [15:48] <valhalla> Hello
#283 [15:48] <valhalla> I have a problem with receiving reset emails
#284 [15:48] <valhalla> no matter how many times I try
#285 [15:48] <valhalla> i don't get any emails when i request them
#286 [15:48] <valhalla> for example to reset my security questions
#287 [15:53] * valhalla [webchat@212.126.110.210] has quit. (Quit: webchat.esper.net)
#288 [15:57] <Ellie> #minecrafthelp I can't get minecraft to load, it keeps crashing on the mojang loading screen and i've tried all the usual fixes
#289 [16:00] * wackyracer [webchat@wsip-98-173-7-90.oc.oc.cox.net] has joined #minecrafthelp
#290 [16:00] * gophergold [webchat@cpe-108-183-176-252.maine.res.rr.com] has joined #minecrafthelp
#291 [16:02] <gophergold> Is there anything I can do on my end to try and fix my inability to recieve 'reset emails' for my account?
#292 [16:03] <wackyracer> What gophergold said.
#293 [16:06] * ozy [webchat@cpc86577-seve25-2-0-cust338.13-3.cable.virginm.net] has joined #minecrafthelp
#294 [16:06] * ozy [webchat@cpc86577-seve25-2-0-cust338.13-3.cable.virginm.net] has joined #minecrafthelp
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#296 [16:17] * Broseph [webchat@cpe-98-10-116-57.rochester.res.rr.com] has joined #minecrafthelp
#297 [16:18] <Broseph> Hello! I am having trouble opening my realm. For months now my subscription never renews and I always have to go and subscribe again. This time my payment isn't due till the 11th but I keep getting "Unable to open world" error on both Xbox One and Switch.
#298 [16:21] * Broseph [webchat@cpe-98-10-116-57.rochester.res.rr.com] has quit. (Client Quit)
#299 [16:26] * Jennifer [webchat@24-181-123-198.static.leds.al.charter.com] has joined #minecrafthelp
#300 [16:27] * Ellie [webchat@host86-147-106-240.range86-147.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#301 [16:28] <Jennifer> hello i'm trying to get my daughter logged back in to her minecraft java after several years of not playing
#302 [16:29] <Jennifer> she went through the process of merging back when they merged accounts.
#303 [16:30] <Jennifer> but she keeps getting stuck in this loop of password not reccognized, so we reset, get an email, reset password login, repeat
#304 [16:34] * Alex_Germany [webchat@p5493F855.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#305 [16:34] <mattym> Jennifer, When you are resetting the password, is it saying the change was successful?
#306 [16:38] <wackyracer> Is there no solution to a person who is unable to get the reset email? I have email proof that I own this account and bought it many many years ago...
#307 [16:38] <mattym> wackyracer, Have you checked for the message in any spam/junk folders in your email inbox?
#308 [16:39] <wackyracer> I have. There in neither folder. I've even waited for the email (for possible delay) for over an hour, still no email.
#309 [16:40] <mattym> ??> Jennifer scold/pm
#310 [16:40] <Mightyena> Jennifer: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#311 [16:40] <mattym> wackyracer, Are you sure you are trying to have it sent to the correct email?
#312 [16:40] <Jennifer> sorry i've never used this
#313 [16:40] <Jennifer> wasn't sure how to @ you
#314 [16:41] <mattym> Jennifer, Its not really necessary.
#315 [16:41] <Jennifer> yes it seemed like the reset worked
#316 [16:41] <mattym> Jennifer, What is the exact message you get when trying to log in with it, on both the game launcher and minecraft.net ?
#317 [16:41] <wackyracer> mattym I am very sure. It is to the point of which that I tested re-merging my account (I already merged before and have the email proof) and it said that the email I used was already merged and I just need to log into it. I can PM you the email if need be.
#318 [16:42] <mattym> wackyracer, Ok, if its not in one of your inboxes, then you need to contact Mojang support to resolve it.
#319 [16:42] <mattym> ??> wackyracer account/send-email
#320 [16:42] <Mightyena> wackyracer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/en-us/requests/new
#321 [16:42] <Mightyena> wackyracer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#322 [16:44] * jhiop [webchat@104-185-157-223.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#323 [16:44] <jhiop> hi
#324 [16:45] <jhiop> so every time I try to load up my Minecraft it won't work and will crash what should I do
#325 [16:45] <mattym> ??> jhiop launcher/log
#326 [16:45] <Mightyena> jhiop: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#327 [16:47] <Jennifer> it just kept saying "username or password not regognized"
#328 [16:47] <gophergold> Is there anything I can do on my end to try and fix my inability to receive 'reset emails' for my account?
#329 [16:48] <mattym> Jennifer, On both?
#330 [16:48] <mattym> gophergold, No
#331 [16:48] * gophergold [webchat@cpe-108-183-176-252.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#332 [16:51] <LifeSucks> You still active in here Matty?
#333 [16:51] <mattym> Yes
#334 [16:52] * wackyracer [webchat@wsip-98-173-7-90.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#335 [16:53] <LifeSucks> I'm having two separate issues:
#336 [16:53] <LifeSucks> One: When I try to log onto the website "minecraft.net" on any computer it fails to do so. It lets me type everything in and it still fails to do anything after I click "login"
#337 [16:53] <LifeSucks> Two: When trying to go through and sign in the MineCraft launcher app it says that my UserName/Password is incorrect. Yet I've changed the password and have been able to sign in on my phone with no issues.
#338 [16:54] <mattym> LifeSucks, Are you in the chat on one of the computers with the issue currently?
#339 [16:55] <LifeSucks> Yes.
#340 [16:55] <mattym> ??> LifeSucks tools/hjt
#341 [16:55] <Mightyena> LifeSucks: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#342 [16:55] <Mightyena> LifeSucks: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#343 [16:57] * Amochai [webchat@95.25.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#344 [16:58] * Amochai [webchat@95.25.76.188.dynamic.jazztel.es] has quit. (Client Quit)
#345 [16:59] <LifeSucks> Should be able to see that noe.
#346 [16:59] <LifeSucks> Now*
#347 [16:59] <mattym> LifeSucks, We need the link
#348 [17:00] <LifeSucks> https://paste.ubuntu.com/p/vn2dCcmkg8/
#349 [17:00] <mattym> ??> LifeSucks info/mcleaks
#350 [17:00] <Mightyena> LifeSucks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#351 [17:00] <Mightyena> LifeSucks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#352 [17:00] <mattym> ??> LifeSucks win/hosts/edit
#353 [17:00] <Mightyena> LifeSucks: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#354 [17:00] <Mightyena> LifeSucks: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#355 [17:00] <mattym> LifeSucks, If you were getting the same issue on other computers, you will likely have to do the same to them.
#356 [17:03] <LifeSucks> I mean the two that I primarily play on is the ones my little bro plays on.
#357 [17:04] <LifeSucks> The third one hasn't been touched but is also having issues.
#358 [17:04] <LifeSucks> I am trying to remove whatever the MCleak thing is that you mentioned to remove.
#359 [17:04] <mattym> LifeSucks, If its the same issues, then you need to do the same instructions across all of them.
#360 [17:05] <LifeSucks> MCLLauncher something I should be removing?
#361 [17:05] <mattym> LifeSucks, Not sure if its related to this, but its not official so may as well.
#362 [17:06] <LifeSucks> I'll just wipe the slate.
#363 [17:06] <mattym> LifeSucks, If you cannot find an MCLeaks file, its probably already been removed, so just continue with the rest of the steps.
#364 [17:08] <LifeSucks> Slowly but surely.
#365 [17:16] <LifeSucks> "mojang", "icu4j-core-mojang", "help.mojang[1].xml"
#366 [17:16] <LifeSucks> Those are the only three files appearing on a PC scan.
#367 [17:16] <LifeSucks> Remove all?
#368 [17:19] <TheDarkBowMaster> So i am stuck on Minecraft Launcher and i cannot Launch minecraft JAVA edition
#369 [17:27] * ossie [webchat@dhcp-077-249-019-097.chello.nl] has joined #minecrafthelp
#370 [17:28] <ossie> yo i recently bought the game with a redeem code, but after a pc reset and reinstalling minecraft i only can play the demo version, because the game says i don't own the game. i know for sure that the email adress for my account is correct so that isnot the issue. can someone help?
#371 [17:31] * ossie [webchat@dhcp-077-249-019-097.chello.nl] has quit. (Client Quit)
#372 [17:48] * Scyphi [webchat@cpe-184-56-129-235.neo.res.rr.com] has joined #minecrafthelp
#373 [17:48] <Scyphi> Hey
#374 [17:48] <Scyphi> Kealper I need help
#375 [17:49] <Scyphi> I NEED SOMTHING
#376 [17:49] * shade [webchat@47-208-66-230.erkacmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#377 [17:50] <Scyphi> Okay]'
#378 [17:50] <Scyphi> So pretty much'
#379 [17:50] * CopperPenquin96 [webchat@72.sub-174-241-5.myvzw.com] has joined #minecrafthelp
#380 [17:50] <Scyphi> IIs it possible for me to get a cape? with out mods etc,
#381 [17:50] <Scyphi> I emailed mojang i got no response
#382 [17:51] <shade> so i have a big question that kind of needs answers not sure if you guys would know the answer or of some way to find out?
#383 [17:51] <CopperPenquin96> Hay friends quick question, if you are running a server on your localhost without portforwarding, will the connection icon show disconnected or will it show the green bars?
#384 [17:51] <CopperPenquin96> I'm creating a software in C# so was wondering
#385 [17:51] <Scyphi> How do i install vape 3.5 for free?
#386 [17:52] <Scyphi> lmao me joking
#387 [17:54] <mattym> LifeSucks, Read the instructions again, you missed something.
#388 [17:54] <shade> my friend hasnt been able to do anything and i mean anything with his realm he even did a two hour troubleshoot with microsoft and they couldnt figure it out. hes even sent in several bug reports and emailed mojang with no replys
#389 [17:54] <mattym> Scyphi, No
#390 [17:55] <mattym> CopperPenquin96, If the other machine is on the network, it should show as available if its actually saved as a server.
#391 [17:55] <mattym> !ban shade Changing your name will not change the answer you got, nor will it evade our bans.
#392 [17:55] * Absol kicked shade from #minecrafthelp (Reason: hade :Changing your name will not change the answer you got, nor will it evade our bans.)
#393 [17:55] <CopperPenquin96> @mattym ok thanks
#394 [18:08] * christine [webchat@d67-193-242-145.home3.cgocable.net] has joined #minecrafthelp
#395 [18:08] * christine is now known as Guest29349
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#397 [18:09] * christine212 [webchat@107-179-231-125.cpe.teksavvy.com] has joined #minecrafthelp
#398 [18:12] <christine212> Hi! I can no longer log into Minecraft. I originally bought a Minecraft Premium account, later migrated it to Mojang, and used it successfully for years. I recently went to log in after not using Minecraft for a few months, and I get an error saying that either my email or password are incorrect, and I'm 99% sure that neither one is. When I try to
#399 [18:12] <christine212> reset my password I never get the email. Please help.
#400 [18:14] <mattym> ??> christine212 account/send-email
#401 [18:14] <Mightyena> christine212: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#402 [18:14] <Mightyena> christine212: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#403 [18:15] <christine212> Thank you Mightyena! I did send them an email with that information about 1.5 weeks ago. The link to the article on wait times gives me a "This article is not available" error :(
#404 [18:23] * Andrus [webchat@190-201-114-58.dyn.dsl.cantv.net] has joined #minecrafthelp
#405 [18:24] <Andrus> Hello
#406 [18:26] <Andrus> I want to request a refund
#407 [18:29] * poioh [webchat@76-192-58-166.lightspeed.frtnmi.sbcglobal.net] has joined #minecrafthelp
#408 [18:29] <mattym> christine212, Last we checked, unfortunately they are dealing with about a 2 month backlog, they also just moved the help pages so the tracker is currently unavailable.
#409 [18:30] <mattym> ??> Andrus account/refund
#410 [18:30] <Mightyena> Andrus: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#411 [18:30] * poioh [webchat@76-192-58-166.lightspeed.frtnmi.sbcglobal.net] has quit. (Client Quit)
#412 [18:31] <Andrus> The link to send an email is down .http://help.mojang.com/customer/portal/emails/new
#413 [18:32] <Andrus> that link is within Mojang's refund policy
#414 [18:32] <mattym> Andrus, Use https://help.minecraft.net/hc/requests/new
#415 [18:32] <mattym> Andrus, Just make sure you select the right Edition in the dropdown, and the refund option in the other drop down
#416 [18:34] <Andrus> thanks for the link. It is that minecraft does not work correctly on my computer
#417 [18:34] <mattym> Andrus, How so?
#418 [18:36] <christine212> Thanks very much mattym!
#419 [18:36] <Andrus> The pc is too slow for the game
#420 [18:37] <Andrus> I thought I met the requirements
#421 [19:16] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#422 [19:20] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#423 [19:32] * Zorrothefox [webchat@64-118-118-236-rt-broadband-00.broadband.oakhurst.sti.net] has joined #minecrafthelp
#424 [19:33] * shyguysgt47 [webchat@99-197-150-61.cust.exede.net] has joined #minecrafthelp
#425 [19:34] <Zorrothefox> Logging in I get a message that there is a game already running, but I cannot figure out how find the other game and quit it.
#426 [19:34] <mattym> Zorrothefox, Restart the computer.
#427 [19:34] <Zorrothefox> I did that already
#428 [19:35] <shyguysgt47> hello im trying to play on a realm that i own and keep getting booted out with an internal error message
#429 [19:35] <mattym> Zorrothefox, If you restart, nothing should be running until you start it up.
#430 [19:35] <mattym> shyguysgt47, What is the full error?
#431 [19:36] * Zorrothefox [webchat@64-118-118-236-rt-broadband-00.broadband.oakhurst.sti.net] has quit. (Client Quit)
#432 [19:38] <shyguysgt47> connection lost internal exception: java.IOException: An existing connection was forcibly closed by the remote host
#433 [19:39] <mattym> shyguysgt47, Are you on your normal home internet?
#434 [19:39] <shyguysgt47> yes
#435 [19:39] <mattym> ??> shyguysgt47 tools/hjt
#436 [19:39] <Mightyena> shyguysgt47: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#437 [19:39] <Mightyena> shyguysgt47: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#438 [19:42] <shyguysgt47> https://paste.ubuntu.com/p/76gms2YtmW/
#439 [19:42] <mattym> shyguysgt47, Try uninstalling all the VPNs installed on the machine.
#440 [19:43] <shyguysgt47> alright
#441 [19:59] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
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#443 [20:04] * shyguysgt47 [webchat@99-197-150-61.cust.exede.net] has joined #minecrafthelp
#444 [20:05] <shyguysgt47> hey so i tried deleting my vpns and it didnt fix the error
#445 [20:05] <mattym> shyguysgt47, Do you know if you can successfully connect to other non-Realm servers?
#446 [20:06] <shyguysgt47> not sure i havent tried
#447 [20:08] <shyguysgt47> i dont have any other realms to connect to
#448 [20:09] <mattym> shyguysgt47, Like I said, non-Realm servers, try with out test server: mctest.ae97.net
#449 [20:10] <shyguysgt47> yea i just realized i read that wrong ill try it out now
#450 [20:17] <shyguysgt47> i couldnt get the test server to work but i tried a different server and its a little laggy but it works
#451 [20:18] <mattym> shyguysgt47, Could be a temporary network issue. If its not working in a few hours, contact Mojang support https://help.minecraft.net/hc/requests/new
#452 [20:19] <shyguysgt47> okay it was doing the same thing on sunday night so ill try contacting them thanks!
#453 [20:19] <mattym> shyguysgt47, It is only happening during specific times of the day?
#454 [20:20] <shyguysgt47> no ive been trying all day today and i tried on sunday at night
#455 [20:20] <mattym> shyguysgt47, Ok
#456 [20:47] * asdasdasdasd [webchat@pc-98-244-120-200.cm.vtr.net] has joined #minecrafthelp
#457 [20:47] <asdasdasdasd> hi?
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#460 [21:33] * EDQT [webchat@d50-92-73-16.bchsia.telus.net] has joined #minecrafthelp
#461 [21:33] <EDQT> Hey Guys
#462 [21:33] <EDQT> I need help logging in
#463 [21:33] <EDQT> I believe ive been Throttled
#464 [21:34] <EDQT> but its been 3 days and ive been trying about every 6-12 hours reseting password.
#465 [21:34] <EDQT> im not putting in my info incorrectly
#466 [21:34] <EDQT> im really not sure what to do now.
#467 [21:37] <mattym> EDQT, When you have tried resetting the password, does it give you a success message?
#468 [21:37] <EDQT> Yes, it does
#469 [21:37] <mattym> EDQT, What is the exact error you are getting, on both the launcher and minecraft.net site?
#470 [21:37] <EDQT> I have another PC should i try on that one just to confirm?
#471 [21:38] <EDQT> yes, both the launcher and minecraft.net
#472 [21:38] <mattym> EDQT, Read my question again.
#473 [21:39] <EDQT> Yes, so when I log in, it tells me Invalid Credentials, (launcher) on the website when i go to login i press login and nothing happends it just sits there.
#474 [21:39] <mattym> ??> EDQT tools/hjt
#475 [21:39] <Mightyena> EDQT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#476 [21:39] <Mightyena> EDQT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#478 [21:40] <EDQT> Heres the thing tho, i believe ive been throttled because i tried loggin in to my friends account before becuase he wanted me to test someting
#479 [21:40] <mattym> EDQT, You would not be throttled that long.
#480 [21:40] <EDQT> Yea i thought so.
#481 [21:41] <EDQT> one sec let me try to login on my other computer. one momento.
#482 [21:42] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#483 [21:45] <EDQT> Mightyena https://paste.ubuntu.com/p/sjPrhFF9MW/
#484 [21:45] <mattym> ??> EDQT info/mcleaks
#485 [21:45] <Mightyena> EDQT: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#486 [21:45] <Mightyena> EDQT: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#487 [21:45] <mattym> ??> EDQT win/hosts/edit
#488 [21:45] <Mightyena> EDQT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#489 [21:45] <Mightyena> EDQT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#490 [21:46] * Chris [webchat@stckon0807w-lp130-09-174-91-86-39.dsl.bell.ca] has joined #minecrafthelp
#491 [21:47] <EDQT> im not sure how would i remove the tools?
#492 [21:47] <mattym> EDQT, To my knowledge they are not installed, so just delete the files if they are still on the PC.
#493 [21:49] <EDQT> I think theyre deleted
#494 [21:50] <mattym> EDQT, Follow the rest of the instructions.
#495 [21:50] <EDQT> "<@Mightyena> EDQT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open""
#496 [21:50] <EDQT> I did that and it opened a note pad?
#497 [21:51] <mattym> EDQT, Delete any lines containing the word mojang in them then save.
#498 [21:51] <EDQT> the whole line or the word mojang?
#499 [21:51] <mattym> EDQT, The lines
#500 [21:51] <EDQT> ok done
#501 [21:52] <EDQT> should i try again now?
#502 [21:52] <mattym> EDQT, Test your login, if it works. Set a new password after testing.
#503 [21:52] <EDQT> still doesnt work.
#504 [21:52] <mattym> EDQT, Did you save the file?
#505 [21:52] <EDQT> no oops
#506 [21:54] <EDQT> It says i dont have permisson to save?
#507 [21:54] <EDQT> Im administrator tho?
#508 [21:54] <mattym> EDQT, Did you specifically open notepad the way Mightyena described?
#509 [21:54] <EDQT> well i put the side
#510 [21:55] <EDQT> I put this in the bar thingy
#511 [21:55] <EDQT> %SystemRoot%\System32\drivers\etc\hosts
#512 [21:55] <mattym> ??> EDQT win/hosts/edit
#513 [21:55] <Mightyena> EDQT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#514 [21:55] <Mightyena> EDQT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#515 [21:55] <EDQT> then it said how would you like to open and i clicked notepad
#516 [21:55] <mattym> EDQT, Read the instructions again.
#517 [21:56] <EDQT> ok got it now
#518 [21:56] <EDQT> sorry
#519 [21:56] <EDQT> OMG it worked
#520 [21:56] <EDQT> you guys are legend
#521 [21:56] <EDQT> holy heck
#522 [21:56] <EDQT> how can I pay you back
#523 [21:56] <EDQT> please let me
#524 [21:56] <mattym> No need.
#525 [21:56] <EDQT> please inform me of your paypal or btc address
#526 [21:56] <EDQT> no no i insist
#527 [21:56] <EDQT> i wouldve paid someone 100$ to fix it om
#528 [21:57] <EDQT> you people are truly special
#529 [21:57] <EDQT> Ive got a few questions, is this a typical reason people come into this chat for?
#530 [21:57] <EDQT> or whats the main reason people come here, the common
#531 [21:58] <EDQT> If you dont want to answer becuase you are busy please let me know
#532 [21:58] <EDQT> im just curious
#533 [21:58] <mattym> EDQT, We see a lot of that specific issue. The 'main' or common issue people come in for change with the times.
#534 [21:58] <EDQT> Gotcha, so do you do this in your free time? Or is this just a tab open between games or when your watching streams or at work or whatever?
#535 [21:58] <EDQT> Or is this your main concentration?
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#537 [22:00] <mattym> EDQT, I cant speak for all, but I multitask.
#538 [22:00] <EDQT> Gotcha, I figured
#539 [22:01] <EDQT> Well I truly do appreciate your help man. I really do want to pay you, becuase I am fortunate to be raised in a wealthy family. And you greatly helped you so I would be more then happy to help you out.
#540 [22:02] <mattym> EDQT, We really dont accept it.
#541 [22:03] <EDQT> Ok well man, i truly do appreciate it greatly and I hope you have a great rest of your night. (or whatever time zone you are in!)
#542 [22:05] <EDQT> Im gonna go head out and play minecraft for the first time in 4 days :P thank you so much man. Truly do appreciate it!
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#544 [22:23] * hello [webchat@d175-37-70-67.per1.wa.optusnet.com.au] has joined #minecrafthelp
#545 [22:23] <hello> hello
#546 [22:24] <hello> hello
#547 [22:24] <hello> ANyone
#548 [22:24] <hello> here
#549 [22:24] <hello> here
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#553 [22:26] <Krish> hello
#554 [22:26] <Krish> anyone
#555 [22:27] <Krish> here
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#557 [22:31] <CraftyMany> I have a Prepaid card that I bought 2 or 3 years ago for Minecraft. But I have not played for about a year. My email address has changed and not sure what the password was? But I can't log on with the new email and use the same number on the card! Tells me that my info is not right! So I do not know what I am to do! I paid $26.95 and hate to buy an
#558 [22:31] <CraftyMany> d new card and start as a new player! I have gone to far in the game to just start fresh with a new name and game! HELP anyone??
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#563 [22:50] <Asphyxiation66> hey so my Minecraft launches but towards the end of the launch it stops and says Java TM
#564 [22:51] <Asphyxiation66> Java TM Platform SE nonbinary is not responding
#565 [22:51] <mattym> ??> Asphyxiation66 av/adwcleaner
#566 [22:51] <Mightyena> Asphyxiation66: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#567 [22:51] <Mightyena> Asphyxiation66: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#571 [23:30] * Joe [webchat@97.100.194.65] has joined #minecrafthelp
#572 [23:33] <Joe> When i press log in nothing happens