#1 [01:36] * shatorn [webchat@80.31.188.42] has joined #minecrafthelp
#2 [01:36] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#3 [01:37] <shatorn> Hello, I am trying to exchange my free code to install Minecraft on Windows 10 and it tells me that it has already been used. How do I solve this? Because I have not used the code ...
#4 [01:39] <shatorn> 68/5000
#5 [01:39] <shatorn> It is a code for having purchased Minecraft Java Version before 2018
#6 [01:39] <mattym> ??> shatorn account/send-email
#7 [01:39] <Mightyena> shatorn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#8 [01:39] <Mightyena> shatorn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#9 [01:39] <shatorn> Ok, Thank you Mightyena
#10 [01:44] * maximilian_upahl [webchat@p5DCB993B.dip0.t-ipconnect.de] has joined #minecrafthelp
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#12 [01:46] <maximilian_upahl> Dear Sir or Madam, Dear Mojang Team, I turn to you or to Mojang because I have a problem with the game Minecraft. And I can not log in since Sunday, 07.10.19 with my login data. For this I already wrote the support but so far without success or feedback. Since I paid for the game I would like to play this as well so I ask for your help. Also reset
#13 [01:46] <maximilian_upahl> / renew password does not work with the same error message. I would be glad about a timely feedback from you. with friendly greetings
#14 [01:47] <mattym> maximilian_upahl, What exactly happens when you try to reset the password?
#15 [01:47] <maximilian_upahl> the reset works
#16 [01:49] <maximilian_upahl> i cant log in in the launcher or online no more
#17 [01:50] <mattym> ??> maximilian_upahl tools/hjt
#18 [01:50] <Mightyena> maximilian_upahl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#19 [01:50] <Mightyena> maximilian_upahl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#20 [01:53] <maximilian_upahl> https://paste.ubuntu.com/p/mWK5FKxXtb/
#21 [01:54] <mattym> ??> maximilian_upahl info/mcleaks
#22 [01:54] <Mightyena> maximilian_upahl: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#23 [01:54] <Mightyena> maximilian_upahl: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#24 [01:54] <mattym> ??> maximilian_upahl win/hosts/edit
#25 [01:54] <Mightyena> maximilian_upahl: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#26 [01:54] <Mightyena> maximilian_upahl: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#27 [01:57] * maximilian_upahl [webchat@p5DCB993B.dip0.t-ipconnect.de] has joined #minecrafthelp
#28 [01:58] <maximilian_upahl> i need the file name again
#29 [01:58] <mattym> ??> maximilian_upahl info/mcleaks
#30 [01:58] <Mightyena> maximilian_upahl: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#31 [01:58] <Mightyena> maximilian_upahl: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#32 [01:58] <mattym> ??> maximilian_upahl win/hosts/edit
#33 [01:58] <Mightyena> maximilian_upahl: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#34 [01:58] <Mightyena> maximilian_upahl: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#36 [02:22] * SG1138 [webchat@14-202-6-132.static.tpgi.com.au] has joined #minecrafthelp
#37 [02:23] <SG1138> hi, i cannot access my account, i think ive forgotten the email in which it is registered with because when trying to reset the password for it i never get the email.
#38 [02:24] <SG1138> I have other accounts which i have access to and they are registered with my 2 other email addresses
#39 [02:24] <SG1138> i only have 1 more email address i can remember
#40 [02:37] * Josh5 [webchat@x5f740f8c.dyn.telefonica.de] has joined #minecrafthelp
#41 [02:38] <Josh5> Hi unfortunately I deavtivatet my Mojang account... is there an way to reactivate it?
#42 [02:40] <Josh5> *deactivated
#43 [02:40] <SG1138> no
#44 [02:41] <Josh5> and what can I do... when I bought the game but have to create a new account? can I transfer it somehow to the new account?
#45 [02:43] * JP [webchat@107-194-135-143.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#46 [02:44] <SG1138> no
#47 [02:56] * SG1138 [webchat@14-202-6-132.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#48 [04:23] * jjj [webchat@pool-108-54-233-21.nycmny.fios.verizon.net] has joined #minecrafthelp
#49 [04:24] <jjj> do you not work for mojang?
#50 [04:25] * heyyou [webchat@176.122.215.103] has joined #minecrafthelp
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#54 [04:36] <Markow> Chunk rendering is awful and painfully slow in version 19w41a
#55 [04:37] <Markow> It was decent in version 1.14 stable
#56 [04:50] <Anna> this channel does not support snapshots and is more for issues launching the game
#57 [04:52] <Markow> ok
#58 [05:06] * My_name_Jeff [webchat@ip-157-053.wifi.tuke.sk] has joined #minecrafthelp
#59 [05:06] <My_name_Jeff> Hi
#60 [05:07] <My_name_Jeff> I have such a problem, my account was stolen
#61 [06:17] * Dominique [webchat@static.ip-217-149-130-040.signet.nl] has joined #minecrafthelp
#62 [06:18] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has joined #minecrafthelp
#63 [06:18] <Dominique> Hi, Ive bought my Minecraft account many years ago, but I don't know my password anymore
#64 [06:18] <Dominique> And when I try to do the "send email" option it doesn't send it
#65 [06:19] <Dominique> and I know its the right mail because I can't make a new account with that mail address
#66 [06:19] <Stefan> Hello, will there be a "When will I hear back?" page on the Minecraft Help Center like with Mojang Support?
#67 [06:21] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has quit. (Client Quit)
#68 [06:41] * Onetrum [webchat@rcci.rivne.com] has joined #minecrafthelp
#69 [06:44] <Onetrum> Please tell me how I can change the year of birth in the profile, who faced this?
#70 [06:44] <Greymagic27> Onetrum, Hey. To do this, you'll need to email mojang:
#71 [06:44] <Greymagic27> ??> Onetrum account/send-email
#72 [06:44] <Mightyena> Onetrum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#73 [06:44] <Mightyena> Onetrum: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#74 [06:48] <Onetrum> Thanks for the answer
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#77 [07:31] * me4 [webchat@cA3CF653E.static.as2116.net] has joined #minecrafthelp
#78 [07:31] <me4> i cant change email and dont remember my security quesitons
#79 [07:33] <me4> can u help me
#80 [07:33] <me4> can you help me
#81 [07:34] * me4 [webchat@cA3CF653E.static.as2116.net] has quit. (Client Quit)
#82 [08:09] * combro2k [~combro2k@mail.vmaurik.nl] has quit. (Quit: WeeChat 2.5)
#83 [08:57] * combro2k [~combro2k@mail.vmaurik.nl] has joined #minecrafthelp
#84 [09:14] * iLavaa [webchat@93-36-161-226.ip60.fastwebnet.it] has joined #minecrafthelp
#85 [09:14] <iLavaa> Hello
#86 [09:15] <iLavaa> I have a problem can you help me?
#87 [09:15] <Greymagic27> iLavaa, Hey. What's the problem?
#88 [09:16] * aa [webchat@c220-237-136-84.sunsh21.vic.optusnet.com.au] has joined #minecrafthelp
#89 [09:17] * aa [webchat@c220-237-136-84.sunsh21.vic.optusnet.com.au] has quit. (Client Quit)
#90 [09:17] <iLavaa> my problem is that altought i put the day of birth on 15_06_06 i cant access minecraft realms is it possibile to do something?
#91 [09:18] * Fizzle [webchat@ip923437b2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#92 [09:19] <iLavaa> Hello?
#93 [09:19] <Fizzle> Hello, I came here yesterday with the problem of the not starting Launcher. It hasn´t changed for me so I wanted to ask if a solution has been found.
#94 [09:20] <Greymagic27> Fizzle, There's a workaround here: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#95 [09:20] <Greymagic27> ??> iLavaa account/send-email
#96 [09:20] <Mightyena> iLavaa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#97 [09:20] <Mightyena> iLavaa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#98 [09:20] <iLavaa> where i found the Transaction ID?
#99 [09:21] <Greymagic27> https://help.mojang.com/customer/portal/articles/361380
#100 [09:24] * iLavaa [webchat@93-36-161-226.ip60.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#101 [09:34] * combro2k [~combro2k@mail.vmaurik.nl] has quit. (Read error: Connection reset by peer)
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#103 [10:03] * combro2k [~combro2k@mail.vmaurik.nl] has joined #minecrafthelp
#104 [10:13] * Nathan1164 [webchat@host31-48-163-39.range31-48.btcentralplus.com] has joined #minecrafthelp
#105 [10:15] <Nathan1164> when i run the launcher it updates the java run time, then fails saying "unable to update the Minecraft run time environment
#106 [10:21] * adrian [webchat@165.91.13.24] has joined #minecrafthelp
#107 [10:21] <adrian> my launcher keeps crashing when i try to start the game
#108 [10:40] * Lord_of_Life [~Lord@77.28.120.232] has joined #minecrafthelp
#109 [10:42] * Lord_of_Life_ [~Lord@77.28.120.29] has quit. (Ping timeout: 198 seconds)
#110 [10:48] * Ja_kradne [webchat@apn-46-215-203-253.dynamic.gprs.plus.pl] has joined #minecrafthelp
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#112 [10:57] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#113 [10:59] <Ja_kradne> Hello Everyone. I'm writing because I have a problem with downloading the game Minecraft. I have already bought an access to this game with the use of PAY PAL card on Mojang website I followed the instruction but by mistake I saved the game three times on my hard drive.
#114 [10:59] <Ja_kradne> Unfortunately I am still unable to start it. Please help me. What should I do now ? I will be grateful for your assistance.
#115 [11:01] * Teddy [webchat@28.107.1.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#116 [11:02] <Teddy> sooo hi whenever i try downloading a profile it says impossible download file icon_16x16.png
#117 [11:04] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Ping timeout: 189 seconds)
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#120 [11:26] * JackeSully [webchat@80-110-98-9.cgn.dynamic.surfer.at] has joined #minecrafthelp
#121 [11:26] <JackeSully> Hello i have Problems with the login
#122 [11:29] * Ja_kradne [webchat@apn-46-215-203-253.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#123 [11:30] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#124 [11:37] * JackeSully [webchat@80-110-98-9.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#125 [11:38] * Nathan1164 [webchat@host31-48-163-39.range31-48.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#126 [11:38] * Nathan1164 [webchat@host31-48-163-39.range31-48.btcentralplus.com] has joined #minecrafthelp
#127 [11:38] <Nathan1164> when i run the launcher it updates the java run time, then fails saying "unable to update the Minecraft run time environment
#128 [11:40] * Jesse [webchat@ip545798b7.direct-adsl.nl] has joined #minecrafthelp
#129 [11:41] * Ja_kradne [webchat@apn-46-215-203-253.dynamic.gprs.plus.pl] has joined #minecrafthelp
#130 [11:41] <Jesse> heya i cant login to minecraft . net but i can login to minecraft launcher using my username . when i try migrating or resetting my login info i dont receive an email?
#131 [12:14] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#132 [12:19] * Celery [webchat@176.202.106.154] has joined #minecrafthelp
#133 [12:20] <Celery> I am having issues logging into my Minecraft account on the launcher. It works perfectly fine on the website. Please help.
#134 [12:20] <Celery> I have migrated my account and it was created after 2012
#135 [12:22] * J1 [webchat@c-71-205-94-131.hsd1.co.comcast.net] has joined #minecrafthelp
#136 [12:22] <J1> I've been shadow muted and Microsoft support sent me here to resolve this issue
#137 [12:22] * bildramer [~bildramer@p200300CF370C160098CE5C5602619B5F.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#138 [12:23] * bildramer [~bildramer@p200300CF370C160098CE5C5602619B5F.dip0.t-ipconnect.de] has joined #minecrafthelp
#139 [12:25] <Celery> and now, we wait
#140 [12:27] * harry5 [webchat@host86-178-15-153.range86-178.btcentralplus.com] has joined #minecrafthelp
#141 [12:28] <harry5> hi i have been playing minecraft for a while now and it really doesnt run well therefore i would like to refund it please.
#142 [12:28] <Celery> you can't do that, but i'm not a senior
#143 [12:29] * Job [webchat@s5595996e.adsl.online.nl] has joined #minecrafthelp
#144 [12:29] * Job [webchat@s5595996e.adsl.online.nl] has joined #minecrafthelp
#145 [12:29] * Job [webchat@s5595996e.adsl.online.nl] has left #minecrafthelp
#146 [12:30] <harry5> why!
#147 [12:30] <Celery> it says it in their terms of service pretty sure
#148 [12:30] <Celery> youio should know from teh start
#149 [12:31] * Emanuel [webchat@bzq-79-179-3-140.red.bezeqint.net] has joined #minecrafthelp
#150 [12:33] <Emanuel> Hello, i have downloaded the game recently and i have been experiencing alot of lag and spikes in-game. my specs are enough for the game and i have allocated enough ram for the game to be playable (4GB ram) and still the game runs on 12-40 fps
#151 [12:34] <mattym> ??> Emanuel win/dxdiag
#152 [12:34] <Mightyena> Emanuel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#153 [12:34] * Emanuel [webchat@bzq-79-179-3-140.red.bezeqint.net] has quit. (Client Quit)
#154 [12:34] <mattym> Celery, What error are you getting through the launcher?
#155 [12:35] <mattym> harry5, When did you buy the game?
#156 [12:36] <Celery> i am getting:Invalid email or password
#157 [12:36] <Celery> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#158 [12:36] <Celery> my login info works on the website, just not on the launcher
#159 [12:36] <Celery> i have uninstalled and reinstalled
#160 [12:36] <mattym> Celery, Which website?
#161 [12:37] * Emanuel [webchat@bzq-79-179-3-140.red.bezeqint.net] has joined #minecrafthelp
#162 [12:37] <Celery> minecraft.net
#163 [12:38] <Emanuel> I have downloaded the game recently and im experiencing alot of lags in-game. i have alocated 4gb ram for the game and my pc has the recomended specs for this game
#164 [12:38] <mattym> Celery, What does it say on the page if you log in at account.mojang.com/me?
#165 [12:38] <Celery> wait a minute
#166 [12:38] <mattym> ??> Emanuel win/dxdiag
#167 [12:38] <Mightyena> Emanuel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#168 [12:39] * plop [webchat@host41-122-dynamic.13-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#169 [12:40] <Celery> it works fine, i can l;og in
#170 [12:40] <Emanuel> the link is broken
#171 [12:40] <mattym> Celery, What does it say on the page after you do.
#172 [12:40] <mattym> Emanuel, reload the page
#173 [12:40] <Emanuel> 502 Bad Gateway
#174 [12:41] <Celery> it says to use my email not username
#175 [12:41] <Celery> and about all my purchases
#176 [12:41] <Celery> and my realm subs
#177 [12:41] <plop> Hi, I'm having trouble with log in. I have just 2 email address and i don't remember which i used for the account. I even forgot the password. When i try to reset my psw im not receving any email in both my account. What can i do?
#178 [12:41] <mattym> Celery, And are you using the official launcher?
#179 [12:41] <Celery> yes, from minecraft.nets downlaod
#180 [12:42] <mattym> ??> plop account/send-email
#181 [12:42] <Mightyena> plop: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#182 [12:42] <Mightyena> plop: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#183 [12:42] <Emanuel> where do i send the dxdiag report?
#184 [12:42] <mattym> Celery, Windows computer?
#185 [12:42] <Celery> yes
#186 [12:43] <Celery> windows 10
#187 [12:43] <mattym> Emanuel, Post the link here.
#188 [12:43] <mattym> ??> Celery win/reinst
#189 [12:43] <Mightyena> Celery: You may need to reinstall the locally installed files that Minecraft puts into place.
#190 [12:43] <Mightyena> Celery: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#191 [12:43] <Emanuel> https://paste.ubuntu.com/p/x2TdySVbqZ/
#192 [12:43] <Celery> thanks
#193 [12:44] * harry5 [webchat@host86-178-15-153.range86-178.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#194 [12:45] * plop [webchat@host41-122-dynamic.13-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#195 [12:45] <mattym> Emanuel, When you have the F3 display on, does it list your Nvidia hardware on the right side of the screen?
#196 [12:45] <Emanuel> yes
#197 [12:46] <Celery> logs doesn't delete, is that fine?
#198 [12:46] <Celery> not very good at this stuff sorry
#199 [12:46] <mattym> Celery, Make sure the launcher is closed
#200 [12:46] <Celery> ok
#201 [12:46] <mattym> Emanuel, Are you using any mods or texture packs?
#202 [12:47] <Emanuel> no
#203 [12:49] <Celery> gives the same error message
#204 [12:49] <mattym> Ok just a moment
#205 [12:49] <Celery> take your time
#206 [12:50] * Jesse [webchat@ip545798b7.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#207 [12:51] <mattym> Emanuel, Does the memory count in the upper right of F3 match what you allocated?
#208 [12:51] <Emanuel> yes
#209 [12:52] <mattym> ??> Celery tools/hjt
#210 [12:52] <Mightyena> Celery: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#211 [12:52] <Mightyena> Celery: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#212 [12:52] <Celery> alright
#213 [12:53] <Celery> is this completely trusted? i got a warning from my antivirus
#214 [12:53] <mattym> Emanuel, are the issues only happening when something specific is being done, or completely random?
#215 [12:53] <Emanuel> all the time, im walking in the world and the fps fliks between 15-70
#216 [12:54] <Celery> should it be around 20000 bytes?
#217 [12:54] <mattym> Emanuel, Well depending on if its exploring a new area, stuff will dip lower when it needs to generate new chunks
#218 [12:55] <mattym> Celery, Depends on how long the report gets.
#219 [12:55] <Emanuel> when i stand still the fps still flicks between 22-45
#220 [12:56] <mattym> Emanuel, What sort of display is the computer connected to?
#221 [12:56] <Celery> should i just paste it here
#222 [12:56] <mattym> Celery, we need the link the instructions told you to make.
#223 [12:56] <Emanuel> TV with 60hz
#224 [12:57] <Celery> https://paste.ubuntu.com/p/N9NvpCc4D2/
#225 [12:57] <mattym> Emanuel, TVs do not make good gaming monitors
#226 [12:57] <Celery> not usre if i did it right
#227 [12:57] <mattym> Celery, all good
#228 [12:57] <mattym> ??> Celery info/mcleaks
#229 [12:57] <Mightyena> Celery: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#230 [12:57] <Mightyena> Celery: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#231 [12:57] <Emanuel> how does it matter if the fps still drops drasticly with GTX 1070? while i play Black desert on very high and it works fine
#232 [12:58] <mattym> ??> Celery win/hosts/edit
#233 [12:58] <Mightyena> Celery: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#234 [12:58] <Mightyena> Celery: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#235 [12:59] <mattym> Emanuel, Your gpu has nothing to do with Televisions not being good for your purpose, and you are comparing two games that use draatically different render engines
#236 [13:00] <Emanuel> well it still is wierd that this is the case that makes my game really unstable and unplayable
#237 [13:01] * callum [webchat@5e059519.bb.sky.com] has joined #minecrafthelp
#238 [13:02] <callum> where did they move the"when will i hear back" bit
#239 [13:03] * callum [webchat@5e059519.bb.sky.com] has quit. (Client Quit)
#240 [13:05] <Celery> what do you mean by entries conatining mojang
#241 [13:05] <Celery> can you give an example
#242 [13:05] * Bob005 [webchat@pub158181113074.dh-hfc.datazug.ch] has joined #minecrafthelp
#243 [13:05] <Bob005> Hallomkann wer deutsch?
#244 [13:06] <Bob005> *Hallo kann wer Deutsch?
#245 [13:06] <mattym> Celery, If you follow through all of the instructions it should make sense.
#246 [13:06] <Bob005> German?
#247 [13:06] <mattym> Bob005, No
#248 [13:06] <Celery> so ones that start with #?
#249 [13:06] <Celery> i found 2 that are with a list sort of thing
#250 [13:06] <Celery> forgive me
#251 [13:06] <Bob005> Can some German?
#252 [13:07] <Bob005> Hello?
#253 [13:07] <mattym> Bob005, You will need to translate to English
#254 [13:07] <Bob005> Oh ok
#255 [13:07] <Bob005> are you the support?
#256 [13:07] <Celery> it worked now
#257 [13:07] <Celery> i... forgot to save
#258 [13:08] <mattym> Bob005, Yes
#259 [13:09] * Celery [webchat@176.202.106.154] has quit. (Quit: webchat.esper.net)
#260 [13:10] <Bob005> Hello can anyone help me my Minecraft is broken or something like that When I try to log in I have Invalid email or password
#261 [13:10] <Bob005> If your account was created after November 2012 or is already a Mojang account, use your email address. Otherwise, your username.
#262 [13:10] <Bob005> Can anyone help me there? What do I have to do
#263 [13:10] <mattym> ??> Bob005 tools/hjt
#264 [13:10] <Mightyena> Bob005: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#265 [13:10] <Mightyena> Bob005: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#266 [13:11] <Bob005> Oh ok Tahank you <3
#267 [13:13] * NiclasTrack [webchat@HSI-KBW-5-56-243-244.hsi17.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#268 [13:13] <NiclasTrack> hello?
#269 [13:13] <NiclasTrack> Ich Kann mich nicht Anmelden
#270 [13:13] <NiclasTrack> Obwhol ich alles habe
#271 [13:14] <Lurks> NiclasTrack hi? you need to speak english here, sorry
#272 [13:14] <NiclasTrack> o
#273 [13:14] <NiclasTrack> i cant log in
#274 [13:14] <NiclasTrack> im new
#275 [13:14] <Lurks> NiclasTrack what happen when you try to log in?
#276 [13:15] <NiclasTrack> wait
#277 [13:16] <NiclasTrack> I try it for an hour but there I forgot my password or email but I make the right all the time
#278 [13:16] <NiclasTrack> I have buy it with a ciode
#279 [13:16] <NiclasTrack> code
#280 [13:16] <Bob005> Hey Niclas steht bei dir auch :Invalid email or password
#281 [13:16] <Bob005> Wenn dein Konto nach November 2012 erstellt wurde oder es bereits ein Mojang‐Konto ist, verwende deine E‐Mail‐Adresse. Andernfalls deinen Benutzernamen.
#282 [13:16] <NiclasTrack> I know IT DONT WORK :(((((
#283 [13:17] <Bob005> Niclas??
#284 [13:17] <NiclasTrack> yea
#285 [13:17] <NiclasTrack> i mena
#286 [13:17] <NiclasTrack> i have do this acc now
#287 [13:17] <Bob005> Steht das bei dir auch?
#288 [13:17] <NiclasTrack> for i mean 2 hours
#289 [13:17] <NiclasTrack> Ja
#290 [13:17] <NiclasTrack> ICH HABE KEIN PLAN MEHR
#291 [13:17] <NiclasTrack> ES REICHT
#292 [13:17] <Bob005> Genau das was ich geschickt habe?
#293 [13:17] <NiclasTrack> jaaa
#294 [13:17] <NiclasTrack> aber das din issst
#295 [13:17] <NiclasTrack> ICH HABE MEIN ACOUNG GERADE EBEN ERSTELLT
#296 [13:18] <Bob005> Mann ich sitzte da auch schon meeega lange dran
#297 [13:18] <NiclasTrack> UND NICHT FOR PAAR JAHREN
#298 [13:18] <Bob005> Also es seteht auch Wenn dein Konto nach November 2012 erstellt wurde oder es bereits ein Mojang‐Konto ist, verwende deine E‐Mail‐Adresse. Andernfalls deinen Benutzernamen.
#299 [13:18] <NiclasTrack> und jetzt habe ich es deinstalliert
#300 [13:18] <NiclasTrack> jaaa
#301 [13:18] <NiclasTrack> aber ich habe mein konto erst jetzt
#302 [13:18] <Bob005> Ich habe das gefühl das ist ein minecraft fehler
#303 [13:18] <NiclasTrack> und nicht vor dem datu
#304 [13:19] <NiclasTrack> Das ding ist ich fange schon an zu weinen
#305 [13:19] <mattym> !kick NiclasTrack English only please.
#306 [13:19] * Absol kicked NiclasTrack from #minecrafthelp (Reason: iclasTrack :English only please.)
#307 [13:19] <mattym> !kick Bob005 English only please
#308 [13:19] * Absol kicked Bob005 from #minecrafthelp (Reason: ob005 :English only please)
#309 [13:24] * Jesse [webchat@ip545798b7.direct-adsl.nl] has joined #minecrafthelp
#310 [13:26] <Jesse> Hey me again, so i cannot login to minecraft . net for some reason, i never migrated my account and my login info does not work. i can login into my launcher just fine. but my password doesnt seem to work on the site. whenever i try to reset my password i never get an email back. any help
#311 [13:26] <mattym> Jesse, You need to Migrate to log in on the websites or even get reset emails.
#312 [13:27] <Jesse> so how do i migrate if it doesnt get my login info?
#313 [13:27] * NiclasTrack [webchat@HSI-KBW-5-56-243-244.hsi17.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#314 [13:27] <NiclasTrack> hELL
#315 [13:27] <NiclasTrack> hello
#316 [13:27] <NiclasTrack> I cant log in my account
#317 [13:28] <NiclasTrack> im so sad
#318 [13:28] <mattym> Jesse, https://help.minecraft.net/hc/en-us/articles/360035013791-Migrating-from-Minecraft-to-a-Mojang-Account
#319 [13:28] <mattym> NiclasTrack, What happens when you try?
#320 [13:28] <NiclasTrack> it say invalid email or password
#321 [13:28] <NiclasTrack> but wait
#322 [13:28] <Jesse> i literally went thru all the help articles and have not been able to resolve the issue
#323 [13:28] <NiclasTrack> i have reset my passord and it dont work
#324 [13:29] <mattym> Jesse, The one I linked has all the instructions you should need.
#325 [13:29] <NiclasTrack> can you help Me ?
#326 [13:29] <Jesse> alright, ill get back at ya if i still need assistance, ty in advance
#327 [13:29] <NiclasTrack> how can i get back my money
#328 [13:30] <NiclasTrack> i mean it dont work
#329 [13:30] <mattym> Jesse, Also check this one if you run into an issue https://help.minecraft.net/hc/en-us/articles/360035013371-Account-Migration-Issues
#330 [13:30] <NiclasTrack> you joking me right ?
#331 [13:30] <Lurks> NiclasTrack do you have any VPN active?
#332 [13:30] <NiclasTrack> ?
#333 [13:30] <mattym> NiclasTrack, When you tried to reset the password, did you get a success message?
#334 [13:30] <NiclasTrack> no
#335 [13:30] <NiclasTrack> YEA
#336 [13:30] <mattym> ??> NiclasTrack tools/hjt
#337 [13:30] <Mightyena> NiclasTrack: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#338 [13:30] <Mightyena> NiclasTrack: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#339 [13:30] <NiclasTrack> and then i write it in but it dont work
#340 [13:31] <NiclasTrack> i dont want to dowload it
#341 [13:31] <NiclasTrack> i
#342 [13:31] <mattym> NiclasTrack, Then we cannot help you.
#343 [13:31] <NiclasTrack> ...
#344 [13:31] <NiclasTrack> 1 Qestion
#345 [13:32] <NiclasTrack> How can i get Back my money
#346 [13:32] <mattym> NiclasTrack, When did you buy the game?
#347 [13:32] <NiclasTrack> i buy it
#348 [13:32] <NiclasTrack> i mean on a code
#349 [13:32] <mattym> NiclasTrack, When? How long ago?
#350 [13:32] <NiclasTrack> 2 hours
#351 [13:32] <NiclasTrack> 2-4
#352 [13:32] <mattym> NiclasTrack, Where did you buy the code?
#353 [13:33] <NiclasTrack> i dont buy it my uncle buy it
#354 [13:34] <mattym> NiclasTrack, Ask him where.
#355 [13:34] <NiclasTrack> but it is from minecraft
#356 [13:34] <mattym> NiclasTrack, Then your uncle will need to refund it.
#357 [13:35] <NiclasTrack> wait
#358 [13:35] <NiclasTrack> ok i found it
#359 [13:35] <NiclasTrack> He buy it from ENeba
#360 [13:35] <NiclasTrack> Eneba
#361 [13:36] <mattym> NiclasTrack, Then you were scammed. That is not a valid source for the game/code.
#362 [13:36] <mattym> NiclasTrack, Have your uncle contact Eneba to see if they can refund him.
#363 [13:37] <NiclasTrack> no no my uncle has sayed he buyt to a acccount
#364 [13:37] <NiclasTrack> and it work on his pc
#365 [13:37] <mattym> NiclasTrack, I dont care what was said, its not a valid source to purchase the game from. If you want a refund you will need to contact them.
#366 [13:38] <NiclasTrack> now it say i need to reinstall minecraft it say EROR
#367 [13:38] <mattym> NiclasTrack, We do not help people who have pirated the game.
#368 [13:38] <NiclasTrack> how can i send picture ?
#369 [13:39] <mattym> NiclasTrack, No need to.
#370 [13:39] <NiclasTrack> I'm crying right now
#371 [13:39] <NiclasTrack> ok wait
#372 [13:40] <NiclasTrack> Minecraft say i need to reinstall my game
#373 [13:40] <NiclasTrack> ok i do it
#374 [13:40] <NiclasTrack> now it say it agani
#375 [13:40] <NiclasTrack> my uncel say i have te same data two times
#376 [13:41] <Jesse> NiclasTrack u got scammed buddy, sorry for you.
#377 [13:41] <NiclasTrack> ok i dont care i lost money im cry and i nerver can play minecraft
#378 [13:41] <mattym> NiclasTrack, Here is what you need to do. Have your uncle get a refund from Eneba, buy the game at full price from minecraft.net
#379 [13:41] <mattym> NiclasTrack, Then you are still going to have to come back here and run that program we asked you to.
#380 [13:42] <mattym> NiclasTrack, If you are not going to do any of that, then we cannot help you.
#381 [13:42] <NiclasTrack> i mean i dont understant the half what you say becouse im german
#382 [13:42] <NiclasTrack> im not good in english
#383 [13:42] <mattym> NiclasTrack, You buy fake minecraft, we no help
#384 [13:42] <NiclasTrack> But okay i dont care i dont get scammed becouse the account work
#385 [13:42] <Jesse> mattym thank you for the help, i read the article thoroughly and i will look for the transaction ID soon. i hope banking has transaction scripts from that long ago
#386 [13:42] <NiclasTrack> wait a se
#387 [13:42] <NiclasTrack> c
#388 [13:43] <mattym> Jesse, You said your info worked in the launcher right?
#389 [13:43] <Jesse> yes sir
#390 [13:43] <NiclasTrack> i know hat the problem is
#391 [13:43] <mattym> Jesse, Then whats actually preventing you from Migrating?
#392 [13:43] <NiclasTrack> i had a bug i think
#393 [13:43] <NiclasTrack> becouse the side is real but the game dont work
#394 [13:43] <Jesse> well it doesnt take my login info on the mojang site for some reason
#395 [13:43] <NiclasTrack> becouse i mean when i can do a acc i can play
#396 [13:43] <mattym> !ban Buy the game from an official source.
#397 [13:43] <Jesse> well i dont use my email to login to the launcher
#398 [13:43] <mattym> !ban NiclasTrack Buy the game from an official source.
#399 [13:43] * Absol kicked NiclasTrack from #minecrafthelp (Reason: iclasTrack :Buy the game from an official source.)
#400 [13:44] <mattym> Jesse, You need to create a Mojang account.
#401 [13:44] <Jesse> i have done so with another email
#402 [13:44] <mattym> Jesse, Then use your working login data to migrate
#403 [13:44] <Jesse> let me try again and ill show you what pops up
#404 [13:45] <mattym> Jesse, I believe you need to use the link ending with import on that second support page i linked
#405 [13:45] <mattym> Jesse, That is for people that have successfully made a mojang account buy not migrated to it yet
#406 [13:45] <mattym> Jesse, Let me get the direct link
#407 [13:45] <Jesse> im at the import page already, no need
#408 [13:45] <mattym> ok
#409 [13:46] <Jesse> too many failed attempts lol
#410 [13:47] <mattym> Jesse, Ok lol, do you recall the gist of what it said previously?
#411 [13:47] <Jesse> any way to bypass this message/know how long to wait for?
#412 [13:47] <Jesse> something along the lines of "invalid minecraft username or password
#413 [13:47] <Jesse> which is not the case
#414 [13:47] <mattym> Jesse, You are gonna need to give it one full hour with no attempts to login or change anything or attempt to migrate again at all from your network.
#415 [13:47] <Jesse> alright
#416 [13:48] <mattym> Jesse, Ok, its likely that the email you entered was wrong.
#417 [13:48] <Jesse> hmm thats strange, since i dont recall using any other email than that one
#418 [13:48] <mattym> Jesse, Keep in mind the email it asks for is not always the same email you set the mojang account up with
#419 [13:48] <mattym> Jesse, Its the email you used for the original purchase or account creation on the minecraft site.
#420 [13:48] <Jesse> i looked through all my other possible associated email addresses and no trace of mojang
#421 [13:49] <Jesse> i know, which does not work
#422 [13:49] <mattym> Jesse, If they were not migrated you need to search for minecraft not mojang
#423 [13:49] <mattym> Jesse, I have an old one in my inbox let me see if i can grab the topic line
#424 [13:49] <Jesse> will do , eventhough my original email has no traces of either mojang or minecraft
#425 [13:50] <Jesse> no where, not in inbox/spam or deleted
#426 [13:50] <mattym> Jesse, Do a search for noreply@minecraft.net
#427 [13:50] <Jesse> shouldnt that one come up if i search for "minecraft"?
#428 [13:50] <mattym> Jesse, What email service are you using?
#429 [13:51] <Jesse> hm let me check
#430 [13:51] <Jesse> outlook
#431 [13:51] <mattym> Jesse, Not familiar with how their search works, check if the specific email helps
#432 [13:52] <Jesse> oh, is it maybe possible my email app does not recall certain emails? since its not the official outlook . it just oversees my account i suppose
#433 [13:52] <mattym> Jesse, Possible
#434 [13:52] <mattym> Jesse, Also was it purchased directly by you?
#435 [13:52] <mattym> Jesse, Or could a parent/relative/friend got if for you?
#436 [13:52] <Jesse> no no, by my ma, i was still around 10 at the time lol
#437 [13:53] <mattym> Jesse, Its possible its one of her emails then
#438 [13:53] <Jesse> yeah ive been talking as if it was my own email but its my moms no worries
#439 [13:53] <mattym> Jesse, No chance she used a different one back then?
#440 [13:54] <Jesse> not at all, ive used to login into minecraft for years with that
#441 [13:55] <mattym> Jesse, Well yeah then you are gonna have to try and recover that ID.
#442 [13:55] <mattym> Jesse, As they have a support backlog, I suggest sending the support ticket to Mojang right now without the transaction-ID.
#443 [13:55] <Jesse> i will do that certainly, but i might wanna try to log directly into outlook dot com to see if i can find older dating emails
#444 [13:56] <Jesse> support ticket?
#445 [13:56] <mattym> Jesse, Yeah, if you can fix it on your own, all good.
#446 [13:56] <Jesse> where can i find this support ticket?
#447 [13:56] <mattym> Jesse, Support ticket is the thing you fill out on the contact page they link
#448 [13:57] <Jesse> either way it'll either be on the email or the transaction scripts.
#449 [13:57] <Jesse> the sullotion that is
#450 [13:57] <mattym> Jesse, Yea
#451 [13:57] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#452 [13:58] <Jesse> sollution* . so alright thank you alot . i hope this works out! again ty. have a nice day. ill let you know in a dm if it did
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#458 [15:00] * stan [webchat@ip4da6b455.direct-adsl.nl] has joined #minecrafthelp
#459 [15:03] <stan> hey i got a question..sometimes when i log into my mc world..there is a hole in my wall or building...or a part of a mountain on my house
#460 [15:19] * Jesse [webchat@ip545798b7.direct-adsl.nl] has joined #minecrafthelp
#461 [15:20] <Jesse> Hey! its me, i have recovered the transaction ID, whats next to getting back into my account?
#462 [15:20] <mattym> Jesse, Was the ID found in an old email?
#463 [15:21] <Jesse> nope, in the bank account
#464 [15:22] <mattym> Jesse, Ok then you just need to send in the support ticket, https://help.minecraft.net/hc/en-us/requests/new
#465 [15:22] <Jesse> whats the support ticket again?
#466 [15:23] <mattym> Jesse, Go to the page I linked, start filling in the info they ask for.
#467 [15:23] <Jesse> will do
#468 [15:23] <mattym> Jesse, It sill become a form that you submit, that is the support ticket.
#469 [15:23] * stan [webchat@ip4da6b455.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#470 [15:23] <mattym> will*
#471 [15:23] <mattym> Jesse, Make sure you select Java Edition in the box that askes for that, otherwise you will not get the box to enter the transaction ID in
#472 [15:31] * DuggBudd [webchat@ip5f5adfa5.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#473 [15:31] <Jesse> Done and done
#474 [15:32] * DuggBudd [webchat@ip5f5adfa5.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#475 [15:32] <Jesse> alright, thank you so so much! this is ought to work! ive had this issue for atleast 2 years and never been able to figure it out.
#476 [15:32] <Jesse> Have a nice day!
#477 [15:48] * StarkillerHDTV [webchat@ip4d161515.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#478 [15:48] <StarkillerHDTV> Hello i need help because i reset my pw lot of time and dont work i wait sometimes over 1 day and after the 1 day dont work pls help
#479 [15:49] <mattym> ??> StarkillerHDTV tools/hjt
#480 [15:49] <Mightyena> StarkillerHDTV: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#481 [15:49] <Mightyena> StarkillerHDTV: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#482 [15:51] <StarkillerHDTV> Here https://paste.ubuntu.com/p/PrqY8yP85B/
#483 [15:51] <mattym> ??> StarkillerHDTV info/mcleaks
#484 [15:51] <Mightyena> StarkillerHDTV: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#485 [15:51] <Mightyena> StarkillerHDTV: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#486 [15:51] <mattym> ??> StarkillerHDTV win/hosts/edit
#487 [15:51] <Mightyena> StarkillerHDTV: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#488 [15:51] <Mightyena> StarkillerHDTV: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#489 [15:57] <StarkillerHDTV> what i must edit in the host file
#490 [15:57] <mattym> StarkillerHDTV, Delete any lines containing mojang in them
#491 [16:00] <StarkillerHDTV> I think i delete the MCLeaks thing and the Hist file i delte all thing´s with mojang in them now i change my pw right
#492 [16:00] <mattym> StarkillerHDTV, Make sure you saved the hosts file
#493 [16:00] <mattym> StarkillerHDTV, Then test login first, if it works, change the password again.
#494 [16:01] <StarkillerHDTV> Okay thanks realy thanks
#495 [16:03] <StarkillerHDTV> Yes it realy work´s thanks guys
#496 [16:03] <StarkillerHDTV> Yes it realy work´s thanks guys
#497 [16:04] * StarkillerHDTV [webchat@ip4d161515.dynamic.kabel-deutschland.de] has left #minecrafthelp
#498 [16:14] * Jesse [webchat@ip545798b7.direct-adsl.nl] has joined #minecrafthelp
#499 [16:14] <Jesse> Hello! i just received an email from minecraft helpdesk, about recovering my account. Asking for my info etc. i replied by email, is that okay?
#500 [16:15] <mattym> Jesse, Reply to the message they sent directly.
#501 [16:15] <Jesse> Im asking since i dont know weither they're automated and i need to fill it in a particular way
#502 [16:16] <Jesse> So replying with an email was ok?
#503 [16:16] <mattym> Jesse, If the message is asking for something specific just reply as you would a regular email.
#504 [16:16] <Jesse> Alright, thank you! sorry if im asking too much haha, just tryna make sure i do the right thing!
#505 [16:18] <Jesse> you guys know so much, thanks for volunteering everyone.
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#509 [16:29] <ALGUEMMEAJUDA> GALERA
#510 [16:30] <ALGUEMMEAJUDA> eu criei minha conta paguei pelo jogo e agora por algum motivo nao ta nem logando na conta
#511 [16:34] * ALGUEMMEAJUDA [webchat@170.239.226.24.prontofibra.net.br] has quit. (Client Quit)
#512 [16:40] * luis02 [webchat@179.6.196.227] has joined #minecrafthelp
#513 [16:42] <luis02> hello, I can't go to any server, I get this error
#514 [16:42] <luis02> io.netty.abstractchannel $ annotatedconnectexception connection timed out no further information.
#515 [16:42] <luis02> They know how I can remove it
#516 [16:42] <luis02> it appears to me in all versions and in all servers
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#518 [16:54] * Jake [webchat@cpe-120-148-80-139.vb07.vic.asp.telstra.net] has joined #minecrafthelp
#519 [16:56] <Jake> Hey, I recently change my Minecraft name to "puszys", it has been deemed inappropriate by multiple servers and I can't join back until the name is changed. However, I can't change my name for 30 days. I have no idea what to do
#520 [17:06] <Anna> you can email mojang and they may revert the name change sooner than the 30 day cooldown
#521 [17:51] * brades [webchat@ip-45-74-108-49.user.start.ca] has joined #minecrafthelp
#522 [17:52] <brades> I am getting stuck at the sign in page. I put in my login info and it just does nothing. What's happening?
#523 [17:52] * JoJo [webchat@ip72-200-154-210.ri.ri.cox.net] has joined #minecrafthelp
#524 [17:52] <JoJo> Hello I need help
#525 [17:53] <JoJo> Asap
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#527 [17:59] * logank [webchat@cpe-174-102-107-157.columbus.res.rr.com] has joined #minecrafthelp
#528 [18:00] <logank> how do i get ahold of them to issue refund?
#529 [18:00] <mattym> logank, https://help.minecraft.net/hc/en-us/requests/new
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#532 [18:32] * Wolf [webchat@ip68-227-123-24.ok.ok.cox.net] has joined #minecrafthelp
#533 [18:34] <Wolf> Okay so I'm having an odd issue: When using my headphones, (Kraken Pro) the audio is really distorted, sounds almost 8bit. However when I switch to my speakers, the audio is fine. I can listen to music and play other games with my headphones just fine. I've already tried reinstalling.
#534 [18:35] <mattym> Wolf, Have you installed any drivers or companion software that came with your headset?
#535 [18:36] <Wolf> Yeah, it's all done through Razer Central. I've played mc a few months ago with the same setup
#536 [18:37] <mattym> Wolf, Maybe check for updates or possibly try rolling back if you are already up to date. Its possible its not working properly with the audio-system the game uses.
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#538 [18:38] * zkxs [~zkxs@ip70-178-255-236.ks.ks.cox.net] has joined #minecrafthelp
#539 [18:40] <Wolf> Welp, I switched between a few of the audio devices, apparently razer has one for "game" and "chat"... game isnt working right but chat is.
#540 [18:40] <Wolf> I appreciate the help, though!
#541 [18:53] * Expology [webchat@cpe-74-131-138-214.kya.res.rr.com] has joined #minecrafthelp
#542 [18:53] <Expology> Hello
#543 [18:54] * tarzan [webchat@modemcable226.174-21-96.mc.videotron.ca] has joined #minecrafthelp
#544 [18:54] <tarzan> sup
#545 [18:54] <Expology> i Need help getting back into my account
#546 [18:55] <tarzan> i just recived a strange email. saying that i just ask pour a passe work reset ont my minecraft acount....
#547 [18:55] * Expology [webchat@cpe-74-131-138-214.kya.res.rr.com] has quit. (Client Quit)
#548 [18:56] <tarzan> (i have not played since a few week....) so its 100 % sure some one is trying to chance my passe word...
#549 [18:56] <tarzan> my profile name has also change for : LudwiG312
#550 [18:57] <mattym> tarzan, Can you still access the account?
#551 [18:57] <tarzan> i neeed hlp some how to secure my acount! im a fraid this personne will eventuly delete my maps or something
#552 [18:58] <tarzan> yes
#553 [18:59] <tarzan> i have acces to my maps and my acount
#554 [18:59] <tarzan> i jsut changed back my passe word
#555 [19:00] <mattym> tarzan, Change the password on it to something completely new, nothing old. If your email account linked with your Minecraft account used the same password, change that also. Make sure you do not use the same password for Minecraft and the email account linked with it.
#556 [19:00] <tarzan> perfect ill try that
#557 [19:01] <mattym> tarzan, Also make sure you never enter that information ANYWHERE other than the official launcher, minecraft.net or mojang.com
#558 [19:01] <tarzan> yes of corse!
#559 [19:01] <tarzan> thx!
#560 [19:02] <mattym> tarzan, Now, unless you think you accidentally left yourself logged in somewhere, for the person to gain access to your account they would have needed to answer the security questions. You may want to change those as well.
#561 [19:12] * Aaron_C [webchat@47-34-210-14.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#562 [19:12] <Aaron_C> Hello?
#563 [19:13] <Aaron_C> How can I join my realm again?
#564 [19:13] <Aaron_C> I am unable to connect to it and neither my friends?
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#566 [19:52] * rob [webchat@ip68-226-4-129.ga.at.cox.net] has joined #minecrafthelp
#567 [19:53] <rob> I haven't played in a long time and can't log into my account. reset password emails never show up in my inbox. anyone know what I can do?
#568 [19:54] * Alek [webchat@187-178-145-42.dynamic.axtel.net] has joined #minecrafthelp
#569 [19:55] * KitKitaka [webchat@108-228-44-132.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#570 [19:55] <KitKitaka> Hii, I need help!
#571 [19:55] <KitKitaka> I used to have an old minecraft account when I was in middle school and I can't migrate it!
#572 [19:55] <Alek> Same, just wait a little :D
#573 [19:55] <KitKitaka> What do you mean?
#574 [19:56] <KitKitaka> How long does mojang usually take to respond to stuff like this ;~;
#575 [19:56] <Alek> I am not the person who works here that means you need to wait until someone comes, and solve your problem.
#576 [19:56] <KitKitaka> Dang
#577 [19:56] <Alek> Uhh, few hours
#578 [19:57] <KitKitaka> Yiiiiiiiikes
#579 [19:57] <Alek> But i just need help because the Minecraft always crashes so yea...
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#582 [20:39] * blurgle329 [webchat@c-73-111-160-7.hsd1.il.comcast.net] has joined #minecrafthelp
#583 [20:40] <blurgle329> I am trying to download minecraft java edition onto my macbook computer, but it keeps on saying there is a native launcher error, I tryed different solutions, but nothing seems to work. Any other possible solutions?
#584 [20:58] * allu [webchat@ool-45764610.dyn.optonline.net] has joined #minecrafthelp
#585 [20:58] <allu> hi
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#587 [21:18] * David [webchat@c-73-108-152-197.hsd1.ga.comcast.net] has joined #minecrafthelp
#588 [21:20] <David> I am trying to contact mojang but they moved to minecraft.net and I am trying to contact minecraft threw the link they gave me (https://help.minecraft.net/hc/en-us/articles/help.minecraft.net) but its not working and just says "Not found"
#589 [21:30] * Holly [webchat@cpe-101-179-22-121.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#590 [21:34] <Holly> hey, i recently bought a new macbook and went to install minecraft. after trying to run it a few times and it continued to crash with a game error, i realised i hadnt installed java. i thought that would fix it, so i deleted minecraft, installed java and reinstalled minecraft and am still having the same problems. i open the launcher, and hit 'play
#591 [21:34] <Holly> ' and and get a generic error with no error code. I am running OS 10.14.5 with Minecraft 1.14.4. any help is greatly appreciated!
#592 [21:35] <Holly> i have any deleted and reinstalled it countless times
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#595 [21:59] * namehere [webchat@c-73-164-131-156.hsd1.or.comcast.net] has joined #minecrafthelp
#596 [21:59] <namehere> I can't log into my account and have no received a passwords reset email
#597 [22:15] * Tri [webchat@24.244.23.114] has joined #minecrafthelp
#598 [22:16] <Tri> Hello
#599 [22:19] * Marscommander [webchat@c-68-34-130-151.hsd1.al.comcast.net] has joined #minecrafthelp
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#603 [22:22] * Tri [webchat@24.244.23.114] has joined #minecrafthelp
#604 [22:22] <Tri> Hello. How can I make a refund ?
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#609 [22:43] * max0 [webchat@ool-2f10a64b.dyn.optonline.net] has joined #minecrafthelp
#610 [22:43] <max0> hey can anybody tell me how to refund java
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#612 [23:03] * Pixellated [webchat@240.180.186.218.starhub.net.sg] has joined #minecrafthelp
#613 [23:05] <Pixellated> Hi, I seem to have a problem with minecraft 1.14 crashing upon startup. On the loading screen, it loads to the point when it is almost finished, then becomes unresponsive.
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