#1 [01:10] * ivan` [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
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#3 [02:47] * AuBot [~Bot@24-181-103-224.dhcp.leds.al.charter.com] has joined #minecrafthelp
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#5 [03:15] * MaaxSaysHi [webchat@188.252.187.220] has joined #minecrafthelp
#6 [03:16] <MaaxSaysHi> Hello
#7 [03:16] <MaaxSaysHi> I can't connect to any mc servers
#8 [03:17] <MaaxSaysHi> I tried reinstalling mc, disabiling the firewall and allowing java trough the firewall
#9 [03:18] * MaaxSaysHi [webchat@188.252.187.220] has quit. (Client Quit)
#10 [03:27] * temoruki [webchat@82.131.12.12.cable.starman.ee] has joined #minecrafthelp
#11 [03:27] <temoruki> hello
#12 [03:28] <temoruki> could I get refund coz couldnt find rtx switch on rlcraft mode :)
#13 [04:09] * duiker02 [webchat@194.171.51.223] has joined #minecrafthelp
#14 [04:11] <duiker02> hello, so i want to change my e-mail address, but i forgot my security names. But the problems is, the @hetnet.nl e-mail service is down.
#15 [04:11] <duiker02> So i can't reach the reset e-mails and the Purchase ID
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#17 [04:34] * phantom2009 [webchat@c-73-31-246-164.hsd1.va.comcast.net] has joined #minecrafthelp
#18 [04:35] <phantom2009> please help. i click on the site and it sits in the loading phase and then it tells me website crashed
#19 [05:10] * misskeisha [webchat@121.225.220.203.dial.dynamic.acc01-walk-gaw.comindico.com.au] has joined #minecrafthelp
#20 [05:15] * T3GKILLER [webchat@37.37.109.213] has joined #minecrafthelp
#21 [05:15] <T3GKILLER> hi
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#23 [05:16] * misskeisha [webchat@121.225.220.203.dial.dynamic.acc01-walk-gaw.comindico.com.au] has quit. (Quit: webchat.esper.net)
#24 [05:40] * G7 [webchat@2.24.5.150] has joined #minecrafthelp
#25 [05:40] <G7> I cant login to Minecraft online server or in app, its works on other devices such as my pc
#26 [05:44] * G7 [webchat@2.24.5.150] has quit. (Client Quit)
#27 [06:20] * kushina09 [webchat@atoulouse-652-1-2-182.w90-55.abo.wanadoo.fr] has joined #minecrafthelp
#28 [06:23] <kushina09> Hello, is it normal that i cant join my own server if i try to do it with the ip adress? I only can join it with "localhost". I always have this " java,io.execption"
#29 [06:23] <Andrio> kushina09, what's the complete exception message?
#30 [06:26] <kushina09> its : "internal exception: java.io.IOExecption : an existing connection must have been close due to a distant host ( sry for this english , cant translate it properly)
#31 [06:29] <Andrio> kushina09, are you sure you have the same version of the game and server? What shows up in the server log?
#32 [06:31] <kushina09> thats the problem , if i join with local host i have logs, but when i try with the ip adress i have nothing, not even a line saying joined the game
#33 [06:35] <Andrio> I see
#34 [06:35] <Andrio> What's in the logs?
#35 [06:37] <kushina09> https://paste.gg/p/anonymous/2d87b3e8b5ea440abd3bc85226d8243d/files/a8c88939f1e44507b266acfd0a53211c/raw
#36 [06:37] <kushina09> is this the problem?
#37 [06:37] <Andrio> kushina09, no.
#38 [06:38] <kushina09> https://paste.gg/p/anonymous/2086f616d2c2485fb6927080415e544a/files/068942f6547e41f789e722460d8f8fdf/raw i have this
#39 [06:39] <kushina09> https://paste.gg/p/anonymous/e0a66d90765343a1977551b05bd85378/files/fc48cee6a2b04e8b80426696ba7253f5/raw and this is the thing u want i guess
#40 [06:39] <Andrio> kushina09, is that after you try to join via localhost?
#41 [06:40] <kushina09> no i can join on local host and i have no problem with that
#42 [06:40] <Andrio> oh
#43 [06:43] <kushina09> is this the port ? i know kinda nothing but the port is always different ?
#44 [06:43] <Andrio> kushina09, the port number is a number between 1 and 65535.
#45 [06:44] <Andrio> kushina09, usually 25565.
#46 [06:44] <Andrio> kushina09, it only varies in LAN worlds or if you change it in the server properties.
#47 [06:46] <kushina09> oh okay , in fact the real problem is that my friend can join me , but when we tried to start " RLCraft" on 1.12 he couldnt join anymore. So i was wondering if it was "normal" i cant even join with the ip adress.
#48 [06:47] <Andrio> kushina09, how did you try to join when you got the IOException message above?
#49 [06:47] <kushina09> with the ip adresse and the port
#50 [06:47] <kushina09> adress*
#51 [06:47] <Andrio> kushina09, which IP address?
#52 [06:48] <kushina09> the one who is public i guess
#53 [06:48] <kushina09> i just typed on internet what is my ip adress and i used it
#54 [06:48] <Andrio> kushina09, have you set up port forwarding for your server?
#55 [06:49] <kushina09> my friend joined me with the same ip adress and port. so yes i guess i opened the port.
#56 [06:52] <kushina09> i was wondering if its normal for me to just cant join the server using this and not only "localhost"
#57 [06:52] <kushina09> even if its my server
#58 [06:52] <Andrio> kushina09, can you join using the LAN IP address?
#59 [06:53] <kushina09> where can i find my lan ip adress plz?
#60 [06:54] <Andrio> kushina09, open a command prompt and enter ipconfig
#61 [06:54] <Andrio> you would have needed that to set up port forwarding, most likely.
#62 [06:54] <kushina09> okay foun,d it , yes i can join , im in.
#63 [06:54] <Andrio> ok
#64 [06:55] <Andrio> kushina09, that is normal; most ISPs don't let you connect to yourself.
#65 [06:55] <kushina09> okay thank you for the help, have a nice day! ( and sorry for my english)
#66 [06:55] * Wassily88 [webchat@93.56.162.97] has joined #minecrafthelp
#67 [06:56] <Wassily88> hi
#68 [06:56] <Wassily88> i cant log in
#69 [06:57] <Wassily88> when I try to enter the site nothing happens and the luncher tells me invalid username or password
#70 [06:57] <Andrio> Wassily88, what happens when you try?
#71 [06:57] <Andrio> kushina09, no problem
#72 [06:57] * RAj [webchat@203-7-122-63.dyn.jiva.com.au] has joined #minecrafthelp
#73 [06:57] <Andrio> ??> Wassily88 tools/HJT
#74 [06:57] <Mightyena> Wassily88: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#75 [06:58] <Mightyena> Wassily88: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#76 [06:58] <RAj> I cant log into minecraft
#77 [06:58] <Wassily88> i dont know what to do
#78 [06:58] * RAj [webchat@203-7-122-63.dyn.jiva.com.au] has quit. (Client Quit)
#79 [07:02] <Andrio> Wassily88, follow what Mightyena told you?
#80 [07:03] <Wassily88> yes
#81 [07:03] <Wassily88> i have to put the text file
#82 [07:04] <Andrio> yes
#83 [07:05] <Wassily88> https://paste.ubuntu.com/p/SDKQ5XnG5d/
#84 [07:05] <Wassily88> so now?
#85 [07:06] <Andrio> ??> Wassily88 info/MCLeaks
#86 [07:06] <Mightyena> Wassily88: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#87 [07:06] <Mightyena> Wassily88: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#88 [07:06] <Andrio> ??> Wassily88 win/hosts/edit
#89 [07:06] <Mightyena> Wassily88: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#90 [07:06] <Mightyena> Wassily88: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#91 [07:08] <Wassily88> ok
#92 [07:08] <Wassily88> so?
#93 [07:08] <Andrio> So?
#94 [07:09] <Wassily88> so?
#95 [07:09] <Andrio> So?
#96 [07:09] <Wassily88> so?
#97 [07:10] <Andrio> C-c-c-c-combo breaker!
#98 [07:11] <Wassily88> ok
#99 [07:11] <Wassily88> of course
#100 [07:11] <Andrio> What's happened?
#101 [07:12] <Wassily88> i removed the parts with mojang
#102 [07:13] <Andrio> ok
#103 [07:13] <Wassily88> so now?
#104 [07:13] <Andrio> Wassily88, after saving the file, change your Mojang account password.
#105 [07:14] <Wassily88> ok wait
#106 [07:17] <Wassily88> nothing
#107 [07:17] <Wassily88> its like before
#108 [07:17] <Andrio> Wassily88, can you log in at https://account.mojang.com/ ?
#109 [07:19] <Wassily88> yes
#110 [07:19] <Wassily88> but on minecraft.net no
#111 [07:19] <Andrio> Wassily88, show me a new HijackThis report
#112 [07:20] <Wassily88> i have to link it again?
#113 [07:21] <Andrio> Wassily88, yes
#114 [07:21] <Wassily88> ok
#115 [07:21] <Wassily88> btw thank
#116 [07:22] <Wassily88> https://paste.ubuntu.com/p/sYkcfCTr8P/
#117 [07:22] <Wassily88> here
#118 [07:23] <Wassily88> so?
#119 [07:26] <Andrio> Wassily88, your hosts file has not been fixed.
#120 [07:27] <Wassily88> strange
#121 [07:27] <Wassily88> i have to remov the mojang thing?
#122 [07:29] <Andrio> Wassily88, remove all lines containing mojang.
#123 [07:29] <Wassily88> just like befor ok
#124 [07:30] <Wassily88> where i have to save that?
#125 [07:30] <Andrio> Wassily88, save it over the same file.
#126 [07:32] <Wassily88> when I save it asks me where to do it as if it were a new file
#127 [07:32] <Andrio> Wassily88, that probably means you didn't run Notepad as administrator.
#128 [07:33] <Wassily88> ok hah sorry
#129 [07:34] <Wassily88> ok done
#130 [07:34] <Wassily88> now i change the password and try to log
#131 [07:36] <Wassily88> yee
#132 [07:36] <Wassily88> finally i can log into the website
#133 [07:36] <Wassily88> now i try to log on the luncer
#134 [07:37] <Wassily88> yeees it works
#135 [07:37] <Wassily88> thank you
#136 [07:38] <Greymagic27> Wassily88, Make sure you change your Minecraft password.
#137 [07:38] <Wassily88> yeah now it works
#138 [07:38] <Wassily88> thank
#139 [08:22] * Matt_Bevis [webchat@host86-144-177-181.range86-144.btcentralplus.com] has joined #minecrafthelp
#140 [08:24] <Matt_Bevis> Hi there -- I'm a technically-challenged parent with a 6-year-old son who is keen to start on Minecraft. I'm ok with this, but first wanted to check system requirements. I can let him use an old laptop (MacBook Air -- from mid 2011) -- running Sierra 10.12.2 -- with a 1.6 Ghz Intel Core i5 with 4GB Memory. What's the best / latest version of Minecr
#141 [08:24] <Matt_Bevis> aft I can download to this machine that will work well?
#142 [08:31] * beanman [webchat@cpc95852-sand12-2-0-cust31.16-1.cable.virginm.net] has joined #minecrafthelp
#143 [08:31] <beanman> Hi there
#144 [08:32] <beanman> I cannot log into my Minecraft account. I've logged into my Mojang account which is fine but Minecraft.net and the game do not work.
#145 [08:32] <beanman> I have played on this computer with the account for a few years now. It told me to redeem a new Alt-token when I tried to connect to servers. I logged out and haven't been able to go in since
#146 [08:32] <beanman> can anyone help?
#147 [08:33] <Greymagic27> Marzenia, That should be enough to run Java edition which is the version you download/buy from minecraft.net - If you'd like to check the exact specs here's a page that lists them: https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#148 [08:33] <Greymagic27> beanman, Been near MCLeaks recently?
#149 [08:33] <Greymagic27> ??> beanman win/hosts/edit
#150 [08:33] <Mightyena> beanman: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#151 [08:33] <Mightyena> beanman: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#152 [08:33] <Greymagic27> beanman, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#153 [08:36] <beanman> i've done this
#154 [08:36] <beanman> should i attempt to log into the game?
#155 [08:36] <Greymagic27> beanman, If you actually own a mojang account, yes please
#156 [08:37] <beanman> IT WORKED
#157 [08:37] <beanman> THANK YOU
#158 [08:39] <beanman> What does MCLeaks have to do with it?
#159 [08:39] <Greymagic27> ??> beanman info/mcleaks
#160 [08:39] <Mightyena> beanman: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#161 [08:39] <Mightyena> beanman: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#162 [08:39] <Greymagic27> beanman, Ah. That didn't explain it very well, one moment
#163 [08:39] <beanman> I've never used those tools.
#164 [08:39] <Greymagic27> MCLeaks adds two entries to your host file which will redirct any login traffic from minecraft.net and the launcher back to their servers, which in turn steals your account information
#165 [08:40] <Greymagic27> beanman, Someone on your PC has used it before. If you haven't already, change your Minecraft password
#166 [08:44] <beanman> I have now, thanks so much for the help. Take care.
#167 [08:56] * Sander4 [webchat@87-119-179-34.tll.elisa.ee] has joined #minecrafthelp
#168 [08:57] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has joined #minecrafthelp
#169 [08:58] <Sander4> i cant log in to my mojang account, is this a relevant question?
#170 [08:58] <Stefan> Hello, will the Minecraft Help Center have a "When will I hear back?" page like with Mojang Support?
#171 [08:58] <Greymagic27> Stefan, I hope so.
#172 [08:59] <Greymagic27> Sander4, Hi. When you try to login, what happens?
#173 [08:59] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has quit. (Client Quit)
#174 [08:59] <Sander4> nothing, i click the button and nothing happens
#175 [08:59] <Greymagic27> Sander4, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#176 [08:59] <Greymagic27> ??> Sander4 tools/hjt
#177 [08:59] <Mightyena> Sander4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#178 [08:59] <Mightyena> Sander4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#179 [09:00] * LockedForever [webchat@host-5.197.150.216.katv1.net] has joined #minecrafthelp
#180 [09:01] <LockedForever> hi. i forgot my email adress from my accaunt and cant reset my password. can you say my email adress by my nick? it is old accaunt. and i want to migrate it to new
#181 [09:01] <Greymagic27> ??> LockedForever account/send-email
#182 [09:01] <Mightyena> LockedForever: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#183 [09:01] <Mightyena> LockedForever: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#184 [09:03] <LockedForever> i forgot my emails name. how i can send its name??\
#185 [09:03] <Greymagic27> LockedForever, Give as much information when you email them, and use an email you have access to
#186 [09:06] <LockedForever> my nick LockedForever. and it is old accaunt. it was my friends. after that i changed my email and password. but know i forgot which email it was
#187 [09:06] <Greymagic27> LockedForever, You need to email Mojang. Only they can help
#188 [09:06] <LockedForever> but in site only some auto answers. nothing else to chat them like this
#189 [09:06] <Sander4> https://paste.ubuntu.com/p/z8tBM5xJH4/
#190 [09:07] <Greymagic27> LockedForever, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#191 [09:07] <Greymagic27> ??> Sander4 win/hosts/edit
#192 [09:07] <Mightyena> Sander4: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#193 [09:07] <Mightyena> Sander4: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#194 [09:07] <Greymagic27> Sander4, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#195 [09:08] <LockedForever> omg no one helps
#196 [09:09] <LockedForever> thanks
#197 [09:09] <LockedForever> only i need to know which email it is
#198 [09:10] <Greymagic27> LockedForever, Only Mojang can tell you that
#199 [09:10] <LockedForever> mojang support is transfering to minecraft.net. But also in this site you say go to mojang
#200 [09:10] <Greymagic27> LockedForever, The 'when will you get a reply' article isn't currently there, but the rest holds true. it will be around 2-3 months before you get a reply
#201 [09:11] <Sander4> wow it actually worked, thanks
#202 [09:11] * Sander4 [webchat@87-119-179-34.tll.elisa.ee] has quit. (Quit: webchat.esper.net)
#203 [09:12] <LockedForever> but i cant text them.)))) it is actually best supoport)
#204 [09:12] <LockedForever> i am going like in circle
#205 [09:12] <Greymagic27> LockedForever, The only way to contact them is via email. You need to wait for a reply from them.
#206 [09:12] <LockedForever> what is their via email?
#207 [09:13] <Greymagic27> LockedForever, Have you already emailed them?
#208 [09:13] <LockedForever> no. i dont know where i can text them
#209 [09:14] <Greymagic27> LockedForever, https://help.minecraft.net/hc/requests/new
#210 [09:19] <LockedForever> okay i send it)) i wish it will help. it was my acc and now my little sister were playing this game. but one day computer broke. and now she cant play minecraft
#211 [09:21] <LockedForever> thank you)) and best wishes
#212 [09:57] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has quit. (Quit: WeeChat 2.2)
#213 [10:14] * xdepot51x [kiwiirc@204.136.6.51.dyn.plus.net] has joined #minecrafthelp
#214 [10:14] * Espercorn kicked xdepot51x from #minecrafthelp (Reason: depot51x :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
#215 [10:20] * AlecThunder [webchat@ip5b42313a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#216 [10:34] * shatinron [webchat@105-194-18-223-on-nets.com] has joined #minecrafthelp
#217 [10:36] <shatinron> hi I just want to buy the Minecraft, I entered my Master debit card, and it always coming out with error,ask me to check again. However, the transection had go on, HKD210 has been credited in my Account.
#218 [10:36] * hax4dayz [~Mibbit@ip4da38b83.direct-adsl.nl] has joined #minecrafthelp
#219 [10:37] <mattym> shatinron, Do you mean deducted from your account?
#220 [10:37] <shatinron> yup
#221 [10:38] <mattym> shatinron, Log in at account.mojang.com/me
#222 [10:38] <hax4dayz> So a few minutes ago my minecraft was still working but now it keeps crashing with the error "Error: java.lang.RuntimeException: No OpenGL context found in the current thread"
#223 [10:38] <hax4dayz> Here is a pastebin of the crashreport
#224 [10:38] <hax4dayz> https://pastebin.com/skrJk0W8
#225 [10:38] <mattym> shatinron, See if it is giving you an option to set up a username or not.
#226 [10:38] <mattym> hax4dayz, Does it happen in unmodded 1.14.4?
#227 [10:39] <hax4dayz> Let me test. It happend in unmodded 1.8.8
#228 [10:39] <hax4dayz> 1.8.9*
#229 [10:40] <hax4dayz> Hmm yeah that seems to be fine
#230 [10:40] <shatinron> well wt can i do to purchase minecraft...
#231 [10:41] <mattym> shatinron, Did you check what I said?
#232 [10:41] <mattym> hax4dayz, Then you are going to have to ask for help in modding related help places.
#233 [10:41] <hax4dayz> Well it also happens in unmodded 1.8.9
#234 [10:41] <shatinron> what do u mean modding..
#235 [10:41] <mattym> hax4dayz, We do not help with modding or old versions here.
#236 [10:41] * DalaiLama [webchat@host168-199-dynamic.18-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#237 [10:42] <DalaiLama> hi
#238 [10:42] <mattym> shatinron, Only read messages starting with your name.
#239 [10:42] <mattym> shatinron, Log in at account.mojang.com/me , and see if you have the option anywhere there to set a username.
#240 [10:43] <DalaiLama> hi everytime i try to log in in the site, i click on log in and nothing happens
#241 [10:43] * Lord_of_Life_ [~Lord@77.28.161.41] has joined #minecrafthelp
#242 [10:44] <shatinron> nope, I dont have that option
#243 [10:44] * Lord_of_Life [~Lord@77.28.173.104] has quit. (Ping timeout: 198 seconds)
#244 [10:44] <AlecThunder> I have other settings buttons,what should i do?I cant do some options like my friends.I am in the v.14.4.
#245 [10:45] * shatinron [webchat@105-194-18-223-on-nets.com] has quit. (Quit: webchat.esper.net)
#246 [10:46] <mattym> AlecThunder, WHat are you trying to do?
#247 [10:46] <DalaiLama> please help me
#248 [10:46] <mattym> ??> DalaiLama tools/hjt
#249 [10:46] <Mightyena> DalaiLama: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#250 [10:46] <Mightyena> DalaiLama: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#251 [10:48] <DalaiLama> mhhh
#252 [10:48] <AlecThunder> And can i open minecraft without open the Minecraft Launcher
#253 [10:48] <AlecThunder> ?
#254 [10:48] <DalaiLama> i think i will not do this
#255 [10:49] <mattym> AlecThunder, Which version of the game do you have?
#256 [10:49] <AlecThunder> 1.14.4 i bought it today
#257 [10:49] <mattym> AlecThunder, Then you need the launcher.
#258 [10:49] <AlecThunder> And my friends with the same version have other options
#259 [10:50] <mattym> AlecThunder, What options are you looking for?
#260 [10:50] <AlecThunder> smooth fps
#261 [10:50] <AlecThunder> for example
#262 [10:52] <mattym> AlecThunder, That is not a setting in the Java Edition (1.14.4).
#263 [10:56] <AlecThunder> Do yu have the setting fullscreen resolution?
#264 [10:57] <mattym> AlecThunder, Yes
#265 [10:58] <AlecThunder> https://www.youtube.com/watch?v=zcjtyoAyC4Y
#266 [10:58] <AlecThunder> Can you look in this video there are other options
#267 [10:58] * DalaiLama [webchat@host168-199-dynamic.18-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#268 [10:59] <AlecThunder> like my friends have
#269 [10:59] <mattym> AlecThunder, Maybe you should watch the whole video yourself.
#270 [11:00] <AlecThunder> oh
#271 [11:00] <AlecThunder> so i must download optfine/? for this settings?
#272 [11:02] <mattym> AlecThunder, Watch the video, it seems accurately instructive.
#273 [11:02] <AlecThunder> Thanks
#274 [11:11] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:c5d8:1382:2bb5:4f07] has joined #minecrafthelp
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#277 [11:16] * DyG0n [webchat@136.pool90-74-164.dynamic.orange.es] has joined #minecrafthelp
#278 [11:16] <DyG0n> Hi I can´t open my minecraft launcher
#279 [11:21] * DyG0n [webchat@136.pool90-74-164.dynamic.orange.es] has quit. (Client Quit)
#280 [11:33] * AlecThunder [webchat@ip5b42313a.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#281 [11:46] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#282 [11:49] * damon [webchat@ip4dab0745.direct-adsl.nl] has joined #minecrafthelp
#283 [11:50] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#284 [11:50] <damon> I can't log in to my account and when i do password reset i don't get any mail
#285 [11:51] * damon [webchat@ip4dab0745.direct-adsl.nl] has quit. (Client Quit)
#286 [11:56] * dxcklings [webchat@65.49.143.150.dyn.plus.net] has joined #minecrafthelp
#287 [11:56] <dxcklings> hi, this is honestly rididculous
#288 [11:56] <dxcklings> ridiculous*
#289 [11:56] <dxcklings> i havent been able to login for almost a month
#290 [11:56] <dxcklings> and ive sent an email
#291 [11:56] <dxcklings> twice
#292 [11:57] <mattym> dxcklings, What happens when you try to log in?
#293 [11:58] <dxcklings> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#294 [11:58] * dxcklings [webchat@65.49.143.150.dyn.plus.net] has quit. (Client Quit)
#295 [11:59] * dxcklings [webchat@65.49.143.150.dyn.plus.net] has joined #minecrafthelp
#296 [11:59] * Hobby [~Hobbyboy@jupiter.hobbyboy.uk] has joined #minecrafthelp
#297 [12:00] <mattym> dxcklings, Before the issue started, were you using an email and password to log in, or an umigrated account with a username and password.
#298 [12:00] <dxcklings> Yeah, I use my email.
#299 [12:01] <mattym> dxcklings, What happens if you try to log in at minecraft.net ?
#300 [12:01] <dxcklings> It just dosent let me.
#301 [12:01] <mattym> ??> dxcklings tools/hjt
#302 [12:01] <Mightyena> dxcklings: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#303 [12:01] <Mightyena> dxcklings: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#304 [12:02] <dxcklings> Is it safe--
#305 [12:02] <mattym> dxcklings, Yes
#306 [12:02] * Hobby [~Hobbyboy@jupiter.hobbyboy.uk] has quit. (Client Quit)
#307 [12:02] <dxcklings> Alright.
#308 [12:02] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has joined #minecrafthelp
#309 [12:03] <dxcklings> https://paste.ubuntu.com/p/8HBDzMYrJV/
#310 [12:04] <mattym> ??> dxcklings info/mcleaks
#311 [12:04] <Mightyena> dxcklings: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#312 [12:04] <Mightyena> dxcklings: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#313 [12:04] <mattym> ??> dxcklings win/hosts/edit
#314 [12:04] <Mightyena> dxcklings: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#315 [12:04] <Mightyena> dxcklings: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#316 [12:05] <dxcklings> wait are they
#317 [12:05] <dxcklings> omg
#318 [12:05] <dxcklings> i was using them to play mc
#319 [12:06] * igorex [webchat@cmp14.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#320 [12:06] <mattym> dxcklings, Well, if you want to play, you need to buy your own account. And only use your own account/s
#321 [12:06] <dxcklings> i do have my own acc
#322 [12:06] <igorex> no demo
#323 [12:06] <dxcklings> i mean i downloaded it to play 2b2t
#324 [12:07] <igorex> ?
#325 [12:07] <mattym> dxcklings, Well, you are going to need to fix it as instructed.
#326 [12:08] <dxcklings> opened it
#327 [12:10] <dxcklings> what do i do now-
#328 [12:10] <mattym> dxcklings, Read through all the instructions again.
#329 [12:11] <dxcklings> do i delete all the authserver.mojang.com
#330 [12:11] <dxcklings> ?
#331 [12:11] <mattym> dxcklings, Delete any lines containing mojang anywhere in them
#332 [12:12] <dxcklings> done
#333 [12:12] <dxcklings> saved it
#334 [12:14] <dxcklings> oh my god thank you--
#335 [12:14] <dxcklings> literally first people who actually helped me
#336 [12:14] <dxcklings> cyaa
#337 [12:14] * dxcklings [webchat@65.49.143.150.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#338 [12:50] * Glovsaun [webchat@pool-173-61-53-223.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#339 [12:50] <Glovsaun> How can I refund Minecraft: Java Edition?
#340 [12:52] <mattym> Glovsaun, https://help.minecraft.net/hc/en-us/requests/new
#341 [12:56] <Glovsaun> Thank you!
#342 [12:57] * NorfNorf [webchat@02de99a8.bb.sky.com] has joined #minecrafthelp
#343 [13:05] * NorfNorf [webchat@02de99a8.bb.sky.com] has quit. (Quit: webchat.esper.net)
#344 [13:27] * Tonio [webchat@70-137-75-38.clients.gthost.com] has joined #minecrafthelp
#345 [13:27] <Tonio> hi
#346 [13:28] <Tonio> I am facing a problem when opening the launcher. When I attempt to open it, it tells me that it is unable to update the MC runtime environment. I don't know what this means and how can I fix this. I have tried to repair the launcher and also reinstalled it but the problem keeps occurring.
#347 [13:29] <mattym> Tonio, Windows or Mac computer?
#348 [13:29] <Tonio> windows
#349 [13:29] <mattym> ??> Tonio tools/hjt
#350 [13:29] <Mightyena> Tonio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#351 [13:29] <Mightyena> Tonio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#352 [13:32] <Tonio> wait
#353 [13:33] <Tonio> https://paste.ubuntu.com/p/GPrPt8gBKM/
#354 [13:33] <Tonio> ok here it is
#355 [13:33] <mattym> Tonio, Thats not the full report.
#356 [13:34] <Tonio> ？
#357 [13:34] <Tonio> i do it again
#358 [13:36] <Tonio> i cant find the Do a system scan and save a log file this time. why?
#359 [13:36] * Szaile997 [webchat@89-77-191-185.dynamic.chello.pl] has joined #minecrafthelp
#360 [13:37] <mattym> Tonio, See if there is a main menu button to hit, then look for it again
#361 [13:37] <Tonio> yes
#362 [13:37] <Szaile997> Hey there, I need some help
#363 [13:37] <Tonio> get it
#364 [13:37] <Tonio> https://paste.ubuntu.com/p/xwb8NXycR4/
#365 [13:38] <Tonio> this one should be
#366 [13:38] <Szaile997> Is here someone who can help me?
#367 [13:38] <mattym> Szaile997, Explain what you need help with.
#368 [13:38] <mattym> Tonio, Just a moment.
#369 [13:38] <Tonio> cool
#370 [13:39] <Tonio> just ask your question bro and they will help u
#371 [13:40] <Szaile997> So 30 mintes ago I bought minecraft, everything was legit, when it took my money, but on my mojang account there is I don't have premium and I need to buy it again ;//
#372 [13:40] <mattym> Tonio, Uninstall your VPN, then try the update again.
#373 [13:41] <mattym> Szaile997, Have you logged completely out of your account and back in after completing the purchase?
#374 [13:41] <Tonio> alright
#375 [13:41] * Tonio [webchat@70-137-75-38.clients.gthost.com] has quit. (Quit: webchat.esper.net)
#376 [13:42] <Szaile997> No, When I completed payment there was "back to the minecraft site" or something when I clicked it , It kicked me back to register and buu
#377 [13:42] <Szaile997> *buy
#378 [13:43] <mattym> Szaile997, Have you confirmed with your bank or credit card provider that you have already been charged?
#379 [13:43] <Szaile997> Yeah, In history of payment on my card was payment of mojang
#380 [13:44] <mattym> Szaile997, What exactly do you see on the page if you log directly in at account.mojang.com/me ?
#381 [13:45] <Szaile997> account is not secured, and gift codes
#382 [13:45] <Szaile997> Do you have discord or something? than I can send you ss
#383 [13:45] <mattym> Szaile997, No need
#384 [13:46] <Szaile997> Alright
#385 [13:46] <mattym> Szaile997, Did you make the purchase on that account, or for another?
#386 [13:46] <Szaile997> On that
#387 [13:47] <mattym> Szaile997, Did you check your email for any confirmations, or verifications you need to complete?
#388 [13:47] * PedroGamerEX [webchat@c9115f6e.virtua.com.br] has joined #minecrafthelp
#389 [13:48] * Arnevdl29 [webchat@d51A51CC3.access.telenet.be] has joined #minecrafthelp
#390 [13:48] <Szaile997> I've just get an email from dotpay
#391 [13:48] <Szaile997> And that's all
#392 [13:48] <Arnevdl29> Are there any issues with Realms?
#393 [13:49] <mattym> Arnevdl29, Not info we would have.
#394 [13:50] <Arnevdl29> okay
#395 [13:50] <mattym> Szaile997, Before the payment info was sent. Did you complete the verification process for the account?
#396 [13:51] <PedroGamerEX> Hello, I hope someone can help me.
#397 [13:51] <PedroGamerEX> I bought minecraft in 2013 and since last year I've been trying to change my username, but I don't remember my security questions anymore. The email I linked to no longer exists. I am desperate for any solution, hope you can help me, thanks.
#398 [13:51] <Szaile997> I think so, there was ummm register and making an account
#399 [13:52] <mattym> PedroGamerEX, https://help.minecraft.net/hc/en-us/requests/new
#400 [13:52] <mattym> Szaile997, And the one you registered there is the same account that does not show the Java Edition anywhere on account.mojang.com/me ?
#401 [13:53] <Szaile997> when it was verify an email and there was the payment, And they charged me, and when I clicked on this back to site it kicked me out to verify email
#402 [13:53] * PedroGamerEX [webchat@c9115f6e.virtua.com.br] has quit. (Quit: webchat.esper.net)
#403 [13:54] <Szaile997> I have that same email and password on mojang and java
#404 [13:54] <Szaile997> sooooo
#405 [13:55] <mattym> Szaile997, So are you sure you completed verification instructions from that email?
#406 [13:56] <Szaile997> I didn't get any email from mojang or java for veryfication
#407 [13:56] <Szaile997> Wait
#408 [13:56] <Szaile997> I get 1 email
#409 [13:56] <Szaile997> with account veryfication
#410 [13:57] <Szaile997> "Here's the verification code you need to continue with your purchase of Minecraft:"
#411 [13:57] <mattym> Szaile997, Did you either use that verification on the page, or via their account system?
#412 [13:58] <Szaile997> Yup, But than was the payment and kicked out to verify account
#413 [13:58] <mattym> Szaile997, Hmm, you will need to ask mojang support: https://help.minecraft.net/hc/en-us/requests/new
#414 [14:00] * M8 [webchat@134.153.73.250] has joined #minecrafthelp
#415 [14:00] <M8> How do I get a refund
#416 [14:00] <mattym> M8, https://help.minecraft.net/hc/en-us/requests/new
#417 [14:01] * M8 [webchat@134.153.73.250] has quit. (Client Quit)
#418 [14:02] <Szaile997> And I writed to them, but In this email they said to check their you know mojang the most Frequently Asked Questions
#419 [14:04] <mattym> Szaile997, Fill out the form on the page I linked.
#420 [14:04] <Szaile997> I did it
#421 [14:10] * Tonio [webchat@101.88.236.178] has joined #minecrafthelp
#422 [14:11] <Tonio> this is Tonio again、
#423 [14:11] <Tonio> I tried uninstalling my vpn
#424 [14:11] <Tonio> but it doesn't help
#425 [14:11] <Tonio> and this is taking me tons of time....
#426 [14:11] <mattym> Tonio, Did you completely remove it from the computer?
#427 [14:12] <Tonio> yes
#428 [14:12] <Tonio> I restarted after removal
#429 [14:12] <mattym> Tonio, Reinstall/Repair the launcher one more time.
#430 [14:12] <Tonio> omg
#431 [14:12] <Tonio> alright
#432 [14:12] * seeby [webchat@28.168.189.80.dyn.plus.net] has joined #minecrafthelp
#433 [14:12] <seeby> hello
#434 [14:13] <seeby> i need hel[
#435 [14:13] <seeby> help
#436 [14:13] <seeby> please
#437 [14:13] <seeby> someone who can change my email address manually
#438 [14:13] <mattym> seeby, What is the problem you are having?
#439 [14:13] * Tonio [webchat@101.88.236.178] has quit. (Client Quit)
#440 [14:14] <seeby> ok so my account email is expired
#441 [14:14] <seeby> my phone number too
#442 [14:14] <seeby> and all my security questions arent correct because 6 year old me did them like 5,6 years ago
#443 [14:14] <seeby> and i cant get back into my account
#444 [14:14] <seeby> i need help
#445 [14:15] <seeby> its not the account im on currently
#446 [14:15] <mattym> seeby, You will need to contact Mojang support: https://help.minecraft.net/hc/en-us/requests/new
#447 [14:16] * Maxzanzs [webchat@ool-4570ce89.dyn.optonline.net] has joined #minecrafthelp
#448 [14:18] <Maxzanzs> Hi, My name is max. I was trying to play Minecraft vr and when I tried to login into my account it clicked on the button and did not do anything. I hear it click but still. I cant sign in or buy it. plz help
#449 [14:19] * seeby [webchat@28.168.189.80.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#450 [14:19] <mattym> Maxzanzs, Windows or Mac computer?
#451 [14:19] <Maxzanzs> windows
#452 [14:19] <mattym> ??> Maxzanzs tools/hjt
#453 [14:19] <Mightyena> Maxzanzs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#454 [14:19] <Mightyena> Maxzanzs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#455 [14:20] * Pepin [webchat@ip5653ec7e.direct-adsl.nl] has joined #minecrafthelp
#456 [14:20] <Pepin> hey my launcher says it isnt to install the update because of a native launcher or something
#457 [14:20] <Maxzanzs> should I download the HJT. just makin sure?
#458 [14:22] <mattym> Maxzanzs, Yes
#459 [14:22] <mattym> Pepin, Mac or Windows computer?
#460 [14:22] <Maxzanzs> https://paste.ubuntu.com/p/q7m82BqNTp/
#461 [14:22] <mattym> Maxzanzs, One moment.
#462 [14:23] <Maxzanzs> ok np
#463 [14:24] <mattym> Maxzanzs, Which login button is not working?
#464 [14:24] <Maxzanzs> The sign in buttons.
#465 [14:24] <mattym> Maxzanzs, Where?
#466 [14:24] <Maxzanzs> any button that says sign in or buy
#467 [14:25] <Maxzanzs> how would I add an image
#468 [14:25] <mattym> Maxzanzs, So on the website?
#469 [14:25] <Maxzanzs> no ingame
#470 [14:25] <mattym> Maxzanzs, Which version of the game?
#471 [14:26] <Maxzanzs> umm that's weird, im running 1.12.1
#472 [14:26] <Pepin> windows
#473 [14:26] <mattym> ??> Pepin tools/hjt
#474 [14:26] <Mightyena> Pepin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#475 [14:26] <Mightyena> Pepin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#476 [14:27] <mattym> Maxzanzs, So, you mean Java Edition?
#477 [14:27] <Pepin> 8O
#478 [14:27] <mattym> Maxzanzs, Or Bedrock/Win10 Edition?
#479 [14:28] <Maxzanzs> bedrock
#480 [14:28] <Maxzanzs> man I thought I ran java on vr. ig not!
#481 [14:28] <mattym> Maxzanzs, Bedrock Edition uses Xbox Live user accounts, and they seem to be having issues right now: https://support.xbox.com/en-US/xbox-live-status
#482 [14:29] * Szaile997 [webchat@89-77-191-185.dynamic.chello.pl] has joined #minecrafthelp
#483 [14:29] <Szaile997> Alright I had enough, how to refund game?
#484 [14:29] <Maxzanzs> its not on xbox though
#485 [14:30] <mattym> Szaile997, Same support form you filled out already.
#486 [14:30] <Szaile997> okay, thanks
#487 [14:30] * xixle [webchat@71-94-206-98.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#488 [14:30] <mattym> Maxzanzs, The Bedrock Edition still uses Xbox Live accounts on PC, Xboxes, Android and iOS devices.
#489 [14:30] <Maxzanzs> oh ok. how do I shign in then
#490 [14:30] <Maxzanzs> *sign
#491 [14:30] * xixle [webchat@71-94-206-98.dhcp.reno.nv.charter.com] has quit. (Client Quit)
#492 [14:31] * Tonio [webchat@101.88.236.178] has joined #minecrafthelp
#493 [14:31] <Tonio> I tried
#494 [14:31] <mattym> Maxzanzs, As I said, they seem to be having issues right now. Soo... you wait and try again later.
#495 [14:31] <Tonio> didn't work still
#496 [14:31] * Oniichan01 [webchat@host148.186-124-239.telecom.net.ar] has joined #minecrafthelp
#497 [14:32] <Oniichan01> hi
#498 [14:32] <mattym> Tonio, Are you still getting the same error as before, or has it changed?
#499 [14:32] <Tonio> the same
#500 [14:32] <mattym> Tonio, Ok lets make sure the computer cleared up everything from the VPN, do the following.
#501 [14:32] <mattym> ??> Tonio av/adwcleaner
#502 [14:32] <Mightyena> Tonio: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#503 [14:32] <Mightyena> Tonio: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#504 [14:32] <Maxzanzs> ok. Thx. Btw I just have not played mc in a while so im know up to date. how long has xbox live been having problems because this has not worked for weeks
#505 [14:33] * Oniichan01 [webchat@host148.186-124-239.telecom.net.ar] has quit. (Client Quit)
#506 [14:33] <mattym> Maxzanzs, Are you logging in with an actual Xbox Live account on it?
#507 [14:33] <Maxzanzs> no I cant even get to that page
#508 [14:34] <Tonio> This delima here is that if I remove VPN I wont be able to connect to this help channel so I was acyually installing and unstalling VPN again and again.
#509 [14:35] <mattym> Tonio, Yeah, thats not gonna work.
#510 [14:35] <mattym> Maxzanzs, What?
#511 [14:36] <Maxzanzs> the issue is the button wont work in the game.
#512 [14:38] <mattym> Maxzanzs, There should be an "Xbox Console Companion" app somewhere on the computer, start that up and see if you are able to log in there. If you can log in there, it should link the account to the game
#513 [14:40] * Szaile997 [webchat@89-77-191-185.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#514 [14:44] <Maxzanzs> OMG, it Worked . Thank you sooo much xDD
#515 [14:48] <Maxzanzs> I have one more question. Can You Cross play from Xbox live to ps4?\
#516 [14:48] <mattym> Maxzanzs, No
#517 [14:49] * Mike2 [webchat@c-174-50-186-185.hsd1.ca.comcast.net] has joined #minecrafthelp
#518 [14:51] <Mike2> My computer crashed and I lost my Minecraft when I reloaded Windows.What do I do?
#519 [14:55] * DetectiveF [webchat@31.10.150.107] has joined #minecrafthelp
#520 [14:56] <DetectiveF> Hello I have a question what does it mean when mojang support has 2 months backlog
#521 [14:56] <DetectiveF> I mean what is backlog
#522 [14:56] <DetectiveF> and by the way the when will i hear back page is down i think
#523 [14:56] <Mike2> It's a line you get in for a request to something. I don't know if this make since.
#524 [14:58] <DetectiveF> and why is the that page down
#525 [14:58] <mattym> DetectiveF, It means they are expecting to reply about 2 months after you request help. The page has not been moved to the new website yet.
#526 [14:58] <mattym> Mike2, You mean the program is no longer installed on the computer?
#527 [14:58] <Mike2> Yes
#528 [14:58] <DetectiveF> new page
#529 [14:58] <DetectiveF> ?
#530 [15:00] <mattym> DetectiveF, They have moved their support pages.
#531 [15:00] <mattym> Mike2, Reinstall it.
#532 [15:01] <Mike2> I downloaded it from the website. Do I have to buy it again. I've envested a lot of time on my account.
#533 [15:02] <mattym> Mike2, No, you just download, reinstall, and log in.
#534 [15:02] * Maxzanzs [webchat@ool-4570ce89.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#535 [15:02] <mattym> Mike2, Your payment/account is not linked to one computer.
#536 [15:02] <Mike2> Thanks so much. do I load the demo and then log in
#537 [15:02] <mattym> Mike2, Basically yeah
#538 [15:03] <Mike2> great thanks
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#540 [15:19] * gabriele [webchat@93-32-73-167.ip32.fastwebnet.it] has joined #minecrafthelp
#541 [15:22] <gabriele> Hello, i have one problem with MINECRAFT, whem i swicth on the game, system returns this phase: the software it was closed due to an error" and turns off. Please HELP ME !!!!!!!
#542 [15:23] <mattym> gabriele, Does it give any other information when that happens?
#543 [15:28] * gabriele [webchat@93-32-73-167.ip32.fastwebnet.it] has joined #minecrafthelp
#544 [15:30] <gabriele> Dear All, when I swich on Minecraft, system returns this message: software is closed due to an error. please help me
#545 [15:32] <mattym> gabriele, Does it give any other information when that happens?
#546 [15:34] <gabriele> unfortunately no! but this happens only with one account
#547 [15:34] * gabriele [webchat@93-32-73-167.ip32.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#548 [15:39] * gabriele [webchat@93-32-73-167.ip32.fastwebnet.it] has joined #minecrafthelp
#549 [15:40] <mattym> gabriele, I am going to suggest you find a more stable internet connection before we proceed, as you keep disconnecting from the chat.
#550 [15:40] <gabriele> Dear All, please note whene I swich on Minecraft, sysmtes
#551 [15:40] <gabriele> system returns this message: software is closed due to an error
#552 [15:40] <gabriele> than it swich off
#553 [15:41] <gabriele> thanks +mattym, I've just solved this matter
#554 [15:41] <gabriele> what do you think abount my pro
#555 [15:41] <gabriele> problem?
#556 [15:43] <mattym> gabriele, Is it happening on a Windows or Mac computer?
#557 [15:43] <gabriele> No i have Nintendo switch
#558 [15:44] <mattym> gabriele, Then contact Nintendo support.
#559 [15:46] <gabriele> I have already speak to Nintendo, and for Their , Minecraft's problem to resolve us
#560 [15:47] <mattym> gabriele, Nope, thats a Nintendo system error message. Happens the same with other games. Speak with Nintendo support.
#561 [15:49] <gabriele> thank you I'll do . I hope to solve it soon
#562 [15:51] * matsh [webchat@ti0068a400-5374.bb.online.no] has joined #minecrafthelp
#563 [15:53] <matsh> I just downloaded MC on my new computer. When I try to launch it, this shows up: Unable to update the Minecraft Runtime Environment.
#564 [15:53] <mattym> matsh, Windows or Mac computer?
#565 [15:53] <matsh> Windows 10
#566 [15:53] <mattym> ??> matsh tools/hjt
#567 [15:53] <Mightyena> matsh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#568 [15:53] <Mightyena> matsh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#569 [15:55] <matsh> HiJackThis looks suspicious
#570 [15:55] <mattym> matsh, Dont judge it by its looks
#571 [15:57] <matsh> https://paste.ubuntu.com/p/GmvZMfPwBd/
#572 [15:58] <mattym> matsh, One moment
#573 [16:00] <mattym> matsh, Not seeing any of the programs we know to cause that type of issue in the report.
#574 [16:00] <mattym> matsh, Off the top of your head Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#575 [16:01] <matsh> I do not have installed anything else than Discord, Steam and Spotify and Chrome. Standard Windows Defender. I do have Adblocker on Chrome.
#576 [16:01] <mattym> matsh, Are you on your home internet connection?
#577 [16:01] <matsh> yes
#578 [16:02] <mattym> matsh, Is the computer your own, or one provided by work/school/library/other ?
#579 [16:02] <matsh> It is my own
#580 [16:03] <mattym> matsh, Was the computer bought used?
#581 [16:04] <matsh> I bought it new
#582 [16:04] * gabriele [webchat@93-32-73-167.ip32.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#583 [16:05] <mattym> matsh, Try temporarily turning off the Windows Firewall, then see if the launcher can update that file.
#584 [16:06] <matsh> Yea, that didnt work.
#585 [16:06] <mattym> matsh, You already have the desktop shortcut right?
#586 [16:07] <matsh> For Mc?
#587 [16:07] <mattym> matsh, Yeah
#588 [16:07] <matsh> yes
#589 [16:07] <mattym> matsh, Right click the shortcut, and select Run As Administrator.
#590 [16:08] <matsh> Doesnt happend anything different
#591 [16:09] <mattym> matsh, Ok lets see if another scan finds anything.
#592 [16:09] <mattym> ??> matsh av/adwcleaner
#593 [16:09] <Mightyena> matsh: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#594 [16:09] <Mightyena> matsh: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#595 [16:10] <matsh> How do I get back to u when i restart the computer?
#596 [16:11] <mattym> matsh, You can bookmark the page
#597 [16:11] <matsh> and i come right to u again?
#598 [16:11] <mattym> matsh, Yeah, its all just one chat
#599 [16:14] * matsh [webchat@ti0068a400-5374.bb.online.no] has joined #minecrafthelp
#600 [16:14] <matsh> I dont have the chat log now tho
#601 [16:15] <mattym> matsh, Thats alright.
#602 [16:15] <mattym> matsh, Test the launcher again
#603 [16:17] <matsh> I got the same error
#604 [16:18] <mattym> matsh, Did you install the game to somewhere other than the default install location?
#605 [16:19] <matsh> Yes, on the SSHD, not the boot drive
#606 [16:19] <mattym> matsh, Reinstall it to the boot drive
#607 [16:20] <matsh> Will try that!
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#609 [16:25] <matsh> It is atleast taking alot longer this time
#610 [16:25] <matsh> It worked!
#611 [16:27] <matsh> Thanks man :)
#612 [16:40] * Eden [webchat@115-188-255-46-fibre.sparkbb.co.nz] has joined #minecrafthelp
#613 [16:41] <Eden> hello?
#614 [16:42] <Eden> so I have a minecraft account and I don't have access to the email anymore. and i have forgotton the password, and there is no over way to log into that certiain account?
#615 [16:52] * PandoraHeartss [webchat@228.93.244.66.cedarman.smithvilledigital.net] has joined #minecrafthelp
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#617 [17:05] * brasil [webchat@65.18.0.168.deltaativa.net.br] has joined #minecrafthelp
#618 [17:06] <brasil> ola nao comsigo acessar minha comta no site de voces
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#620 [17:42] * ExplodingJack [webchat@wndson1335w-lp130-01-174-95-27-85.dsl.bell.ca] has joined #minecrafthelp
#621 [17:44] <ExplodingJack> So, I haven't played Minecraft in a while and I'm using a really old e-mail. I just want to change my username but I can't get in because my I don't remember my security questions and my e-mail won't load. Is there any way to solve this issue?
#622 [17:46] * Cookie5220 [webchat@p54BCC5EB.dip0.t-ipconnect.de] has joined #minecrafthelp
#623 [17:47] <Cookie5220> Hey, i forgot my security questions and i cant reset them because i cant get any emails by mojang
#624 [17:48] <Cookie5220> someone able to help me?
#625 [17:49] <Cookie5220> wow thanks microsoft for messing that fucking game up
#626 [17:49] <Cookie5220> bye motherfuckers
#627 [17:49] * Cookie5220 [webchat@p54BCC5EB.dip0.t-ipconnect.de] has quit. (Client Quit)
#628 [17:52] <ExplodingJack> That doesn't help me
#629 [17:53] <ExplodingJack> Is anyone even active? I can see the player list but is anyone actually reading this stuff?
#630 [17:57] <ExplodingJack> Ok well now it seems like my email was deleted. What do I do now?
#631 [18:04] * EDQT [webchat@d50-92-73-16.bchsia.telus.net] has joined #minecrafthelp
#632 [18:04] <EDQT> Hey guys i need help
#633 [18:04] <EDQT> I need the thing were you run Hijack this and delete mojang from your host files
#634 [18:04] <EDQT> how do i get to the host files?
#635 [18:05] <EDQT> mcleaks/hosts
#636 [18:05] <EDQT> I believe there was a command someone ran
#637 [18:13] * timbo2 [webchat@134.114.223.252] has joined #minecrafthelp
#638 [18:17] <timbo2> Hello! I would like to change my email that is associated with my minecraft account. I went to the right page to do this on mojang.com, where it says "You can change the e-mail associated with your account by passing a security challenge". I then enter the information and click to apply change and am met with a request denied error without even bei
#639 [18:17] <timbo2> ng prompted with a security challenge. It seems like the security challenge automatically fails because it doesn't even run, is there any advise you could give me?
#640 [18:17] <timbo2> Thanks !
#641 [18:20] * Random_User [webchat@mta-67-241-223-26.maine.rr.com] has joined #minecrafthelp
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#644 [18:34] * Cameron [webchat@c-71-195-192-110.hsd1.ut.comcast.net] has joined #minecrafthelp
#645 [18:35] <Cameron> I bought Minecraft about 30 minutes ago and it does not run well on my computer is I want to refund it. I have ben looking at the website and I have not gotten any information about refunding Minecraft
#646 [18:36] * Random_User [webchat@mta-67-241-223-26.maine.rr.com] has quit. (Quit: webchat.esper.net)
#647 [18:36] <Cameron> I click on one link and I end up right back to where I was
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#649 [18:38] * a625123 [webchat@S0106105611c095ee.gv.shawcable.net] has joined #minecrafthelp
#650 [18:38] <a625123> Hi, I've been waiting since the 5th to hear back about a problem with my scratch card
#651 [18:39] <a625123> And this appears to be the wrong place
#652 [18:39] * a625123 [webchat@S0106105611c095ee.gv.shawcable.net] has quit. (Client Quit)
#653 [19:07] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#654 [19:09] * minecrafter [webchat@S0106bc4dfba69d53.vn.shawcable.net] has joined #minecrafthelp
#655 [19:10] <minecrafter> .
#656 [19:10] <minecrafter> need the thing were you run Hijack this and delete mojang from your host files
#657 [19:11] <minecrafter> how do i get to the host files?
#658 [19:11] <minecrafter> mcleaks/hosts
#659 [19:11] <minecrafter> I believe there was a command someone ran
#660 [19:29] * KinoHale [webchat@cpe-24-209-149-253.wi.res.rr.com] has joined #minecrafthelp
#661 [19:31] <KinoHale> Hi, I haven't played minecraft since about 2014. Back then you did not have to enter your email to log in. I have no idea what email I used to purchase minecraft, I only know my username and password. How can I start playing again?
#662 [20:10] * Tincho [webchat@65-158-192-190.cab.prima.net.ar] has joined #minecrafthelp
#663 [20:12] <Tincho> Hello, i need help. i delete a world and i did a backup. Where i can find the bachup copy?
#664 [20:13] * Parker [webchat@cpe-76-187-210-242.tx.res.rr.com] has joined #minecrafthelp
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#666 [20:13] <Parker> I created a minecraft account years ago, and I want to play again. I know the username but don't know which password it is. Im sure I have security questions. Can I access?
#667 [20:21] * Parker [webchat@cpe-76-187-210-242.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#668 [20:26] * apple [webchat@c-71-224-210-231.hsd1.pa.comcast.net] has joined #minecrafthelp
#669 [20:26] <apple> when i launch it says unable to update minecraft runtime enviroment
#670 [20:27] * Boots [webchat@c-73-46-85-22.hsd1.fl.comcast.net] has joined #minecrafthelp
#671 [20:28] <Boots> I can access my Minecraft account
#672 [20:29] * Boots [webchat@c-73-46-85-22.hsd1.fl.comcast.net] has quit. (Client Quit)
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#675 [20:51] * ATOM [webchat@75.40.184.17] has joined #minecrafthelp
#676 [20:52] <ATOM> hello i need assistance in logging into the minecraft website
#677 [21:41] * Xezian [webchat@cpe-65-191-103-32.nc.res.rr.com] has joined #minecrafthelp
#678 [21:41] * Echo [webchat@79.171-178-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#679 [21:41] <Echo> hey my launcher wont start
#680 [21:42] * Xezian [webchat@cpe-65-191-103-32.nc.res.rr.com] has quit. (Client Quit)
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#682 [21:46] * PinnnamonRoll [webchat@h35.17.138.40.static.ip.windstream.net] has joined #minecrafthelp
#683 [21:47] <PinnnamonRoll> I have backed up world files, but how can I actually play those files?
#684 [21:51] <PinnnamonRoll> Because in the version i have now my house is gone and I spent waaayyyy to long making bricks to just give up
#685 [22:19] * Alek [webchat@ip98-184-196-113.oc.oc.cox.net] has joined #minecrafthelp
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#687 [22:29] * N8tron97 [webchat@199.189.106.229.static.midphase.com] has joined #minecrafthelp
#688 [22:31] <N8tron97> Hi I'm having trouble logging in on my computer. I have minecraft downloaded and I recently reset my password yet when I enter it into the program it says invalid email or password (I am entering correct email). Anyway to fix this?
#689 [22:32] * N8tron97 [webchat@199.189.106.229.static.midphase.com] has quit. (Client Quit)
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#694 [23:24] * Em4 [webchat@S0106a84e3fbf6ac3.cc.shawcable.net] has joined #minecrafthelp
#695 [23:24] <Em4> cannot get the game to load past 43%
#696 [23:32] * xDominous [webchat@99-139-71-146.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#697 [23:32] <xDominous> Hey so my launcher is refusing to open at all
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#700 [23:58] * Jeremiah [webchat@131-150-176-025.res.spectrum.com] has joined #minecrafthelp
#701 [23:58] <Jeremiah> I need to be reminded of my username
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