#1 [00:59] * Melon [webchat@199-96-200-85.fidnet.com] has joined #minecrafthelp
#2 [01:02] <Melon> I purchased the game way back in 2010, Ive always had lo in issues until I migrated my account in 2018. Haven't played in a long while and after wanting to play again this year I did a password reset because I forgot it after some time,and when I did the email had me set up an account and now my email is associated with a "new account" that can onl
#3 [01:02] <Melon> y play demo mode?? as if I never purchased the game?? [also for some very wild reason I have confirmation emails but no transaction emails?]
#4 [01:04] <Melon> So Im wondering If there is some confusion on my end with how I've done things , or how there are other ways to prove Ive purchased the game / details I can provide?
#5 [01:30] * GraishClient75 [webchat@146-241-66-104.dyn.eolo.it] has joined #minecrafthelp
#6 [01:31] * trilogy [webchat@fp98a51d4f.tkyc001.ap.nuro.jp] has joined #minecrafthelp
#7 [01:31] <trilogy> hi
#8 [01:31] <GraishClient75> hello
#9 [01:31] <trilogy> can anyone help me
#10 [01:32] <GraishClient75> ?
#11 [01:32] <trilogy> i tried to install minecraft but it says "Unable to update the Minecraft Runtime Environment"
#12 [01:32] <GraishClient75> the minecraft launcher?
#13 [01:32] <trilogy> yes
#14 [01:33] <GraishClient75> Try to reinstall java
#15 [01:34] <trilogy> and this is part of launcher_log.txt
#16 [01:34] <trilogy> [Info: 2019-10-12 06:30:55.1987366: PistonUpdate.cpp(361)] MoveFile(g:\temp\MinecraftLauncher\PistonStaging\3e86865deec0814c958bcf7fb87f790bccc0e8bd, D:\Minecraft Launcher\runtime\jre-x64\LICENSE
#17 [01:34] <trilogy> [Error: 2019-10-12 06:30:55.1995886: PistonUpdate.cpp(403)] Update failed for: LICENSE, Error: ファイルを別のディスク ドライブに移動できません。
#18 [01:34] <GraishClient75> try to uninstall and reinstall java
#19 [01:34] <trilogy> alright
#20 [01:35] <GraishClient75> ok
#21 [01:35] <GraishClient75> The file extension is ".exe or ".msi"?
#22 [01:35] <trilogy> msi
#23 [01:36] <GraishClient75> install the .exe version and try again
#24 [01:36] <GraishClient75> Sorry, but i can't send links here
#25 [01:37] <trilogy> kk im reinstalling java atm, ill try exe version after this.
#26 [01:37] <GraishClient75> ok
#27 [01:38] * Melon [webchat@199-96-200-85.fidnet.com] has quit. (Quit: webchat.esper.net)
#28 [01:49] <GraishClient75> You have done?
#29 [01:51] * GraishClient75 [webchat@146-241-66-104.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#30 [01:51] * GraishClient75 [webchat@146-241-66-104.dyn.eolo.it] has joined #minecrafthelp
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#32 [01:59] * Justy [webchat@76-243-105-51.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#33 [02:01] <Justy> Hey everyone. I'm getting the "Unable to Update Minecraft Runtime Environment" error when updating. I've tried reinstalling java as well as running as administrator and neither of these fixes worked. I also tried running the old client but it just gets stuck on "Preparing..." and never lets me login. Doing these things seems to fix the problem for
#34 [02:01] <Justy> other people, so I'm not sure what is going wrong in my case.
#35 [02:20] * Chase [webchat@047-012-142-053.res.spectrum.com] has joined #minecrafthelp
#36 [02:21] <Chase> Hey im getting the 'Unable to update the mincraft runtime environment' error. What can I do to fix this?
#37 [02:24] <Justy> Haha join the club @Chase, I know a lot of people fix it by either running as administrator, re-downloading java, or just using the old launcher, but none of those fixes have worked for me.
#38 [02:31] <Justy> @Chase, just an update, I managed to fix it by going into my windows program manager, making sure all instances of minecraft and java were uninstalled, reinstalled java, and then reinstalled minecraft and that did the trick.
#39 [02:41] * medulla [webchat@194.146.159.103] has joined #minecrafthelp
#40 [02:42] <Chase> nice, got it to work! Thanks @Justy!
#41 [02:42] <medulla> hello I want to get minecraft but it gives error and I'm trying a full 10 min dir please help
#42 [02:45] * Justy [webchat@76-243-105-51.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#43 [02:50] * medulla [webchat@194.146.159.103] has quit. (Quit: webchat.esper.net)
#44 [03:06] * Ade2cat [webchat@94-244-86-2.ip.kis.lt] has joined #minecrafthelp
#45 [03:12] <Ade2cat> Hi, yesterday we downloaded minecraft to a computer with windows. My daughther played, everything was great. But she marked in some table a tick and after that she closed the game pressing x in the corner. Tried to open the game but the icon wasn.t active, want working. Downloading minecraft one more time, repairing isnt helping. the icon isnt work
#46 [03:12] <Ade2cat> ing
#47 [03:13] * Josh8 [webchat@117.102.130.188] has joined #minecrafthelp
#48 [03:14] * ivan [webchat@ip72-195-209-207.ph.ph.cox.net] has joined #minecrafthelp
#49 [03:16] <ivan> Just bought minecraft java and when i tried to run the installer it said java update failed and it woudnt open the launcher
#50 [03:17] * ivan [webchat@ip72-195-209-207.ph.ph.cox.net] has quit. (Client Quit)
#51 [03:22] <Josh8> Hello, I have just downloaded Minecraft Java Edition, and I have installed Minecraft launcher. When I click play it comes up with a message saying "Launching the game failed!". Underneath that it says Failed to download file.
#52 [03:25] * Ade2cat [webchat@94-244-86-2.ip.kis.lt] has quit. (Quit: webchat.esper.net)
#53 [03:40] * gabin01 [webchat@lfbn-1-8796-178.w193-250.abo.wanadoo.fr] has joined #minecrafthelp
#54 [03:46] * gabin01 [webchat@lfbn-1-8796-178.w193-250.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#55 [04:03] * EuMa [webchat@93.169.139.71] has joined #minecrafthelp
#56 [04:04] <EuMa> I purchased this game almost a day ago and when i try to log in it says invalid Email or password
#57 [04:23] * fuj [webchat@i19-lef01-t2-89-85-253-33.ft.lns.abo.bbox.fr] has joined #minecrafthelp
#58 [04:24] <fuj> Hello, I can't connect to minecraft servers on java edition while using my phone as wifi (with data then), but it works fine on anything else on my laptop which use internet connexion.
#59 [04:24] <fuj> How can I fix that problem?
#60 [04:46] * purplepeach [webchat@phancey.plus.com] has joined #minecrafthelp
#61 [04:47] <purplepeach> hey am unable to log in to my account using previous email and password. have requested password reset and that is not coming through either - any suggestions welcome
#62 [04:48] <purplepeach> ok looking like not going to get help here
#63 [04:59] * fuj [webchat@i19-lef01-t2-89-85-253-33.ft.lns.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#64 [05:31] * Josh8 [webchat@117.102.130.188] has quit. (Quit: webchat.esper.net)
#65 [05:46] <Greymagic27> purplepeach, Hi. When you try to login, what message does it gives you?
#66 [06:02] * Street_y [webchat@122.105.244.63] has joined #minecrafthelp
#67 [06:04] <Street_y> I am having problems with the minecraft launcher.
#68 [06:07] * Sherzybath [webchat@150.107.199.241] has joined #minecrafthelp
#69 [06:08] <Sherzybath> I forgot my mail and only have a receipt that i bought the account and dont remember the pass and gmail
#70 [06:11] * hermpett [webchat@99.92-221-128.customer.lyse.net] has joined #minecrafthelp
#71 [06:12] <hermpett> connection lost internal exception java.io.ioexception
#72 [06:12] <hermpett> help
#73 [06:15] * hermpett [webchat@99.92-221-128.customer.lyse.net] has quit. (Client Quit)
#74 [06:15] * hermpett [webchat@99.92-221-128.customer.lyse.net] has joined #minecrafthelp
#75 [06:15] <hermpett> connection lost internal exception java.io.ioexception
#76 [06:18] * hermpett [webchat@99.92-221-128.customer.lyse.net] has quit. (Client Quit)
#77 [06:30] * Street_y [webchat@122.105.244.63] has quit. (Quit: webchat.esper.net)
#78 [06:34] * harfieldm [webchat@xdsl-188-155-18-114.adslplus.ch] has joined #minecrafthelp
#79 [06:34] <harfieldm> hello?
#80 [06:34] <harfieldm> anyone here?
#81 [06:36] <harfieldm> why can't I acces my 5+ year old account?
#82 [06:36] * jimmy [webchat@lfbn-1-7830-66.w92-167.abo.wanadoo.fr] has joined #minecrafthelp
#83 [06:36] <harfieldm> it's the first time I've logged in sinc then
#84 [06:36] <harfieldm> can anyone help me?
#85 [06:38] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#86 [06:53] * Sherzybath [webchat@150.107.199.241] has quit. (Quit: webchat.esper.net)
#87 [07:05] * DingDongChong [webchat@75-110-155-165.nbrncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#88 [07:09] <DingDongChong> I purchased Java in 2013 and am trying to get the free bedrock download for windows 10 any help?
#89 [07:10] <DingDongChong> logged into Minecraft website and clicked the green download button. It only lets me get Java. There is no code for bedrock as I have seen online.
#90 [07:10] <DingDongChong> from others descriptions of this problem
#91 [07:11] <Andrio> DingDongChong, go to https://account.mojang.com/me
#92 [07:12] <DingDongChong> oh thanks a lot!
#93 [07:14] <Andrio> No problem.
#94 [07:16] * Egg8 [webchat@104-7-112-113.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#95 [07:16] * jurien [webchat@rt147bb131-145-18.routit.net] has joined #minecrafthelp
#96 [07:16] <jurien> hello
#97 [07:16] * jurien [webchat@rt147bb131-145-18.routit.net] has quit. (Client Quit)
#98 [07:17] * jurien [webchat@rt147bb131-145-18.routit.net] has joined #minecrafthelp
#99 [07:18] <Egg8> whenever I try to join my friend's server this error message pops up:i o.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information: What is it and how do I fix it?
#100 [07:18] * Roi [webchat@bzq-79-179-26-85.red.bezeqint.net] has joined #minecrafthelp
#101 [07:19] <jurien> Hello, I have purchased minecraft on PC A but cannot log in to my minecraft account on PC B
#102 [07:19] <jurien> how do I solve that
#103 [07:20] <Roi> I cant open my minecraft launcher, i treid to re-install, compabillity mode . my minecraft cant open. when i did compabillity and then removed the mode my minecraft updated him self but still my launcher won't open. Please help.
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#106 [07:22] * harfieldm [webchat@xdsl-188-155-18-114.adslplus.ch] has quit. (Quit: webchat.esper.net)
#107 [07:28] <Roi> WHERE IS THE SYUPPORT
#108 [07:28] <Roi> PLEASE
#109 [07:28] <Roi> I NEED SUPPORT
#110 [07:28] <Roi> ITS NOT COOL
#111 [07:35] * adrian [webchat@host-92-18-67-136.as13285.net] has joined #minecrafthelp
#112 [07:36] <adrian> hi
#113 [07:36] * adrian [webchat@host-92-18-67-136.as13285.net] has quit. (Client Quit)
#114 [07:55] * adrian [webchat@host-92-18-67-136.as13285.net] has joined #minecrafthelp
#115 [07:56] <adrian> hi
#116 [07:56] <adrian> help?
#117 [07:57] * adrian [webchat@host-92-18-67-136.as13285.net] has quit. (Client Quit)
#118 [08:24] * purplepeach [webchat@phancey.plus.com] has quit. (Quit: webchat.esper.net)
#119 [08:29] * RJCS [webchat@75-168-99-234.mpls.qwest.net] has joined #minecrafthelp
#120 [08:30] <RJCS> Trying to Play 1.14.4 edition and keep getting Game crash message after clicking "PLAY" button. Have attempted to re-download and same issue occurs.
#121 [08:51] * adarsh [webchat@45.250.47.204] has joined #minecrafthelp
#122 [08:51] <adarsh> Minecraft is not getting installed after making the payment
#123 [08:52] <adarsh> it is getting hanged and giving java error, i am using widows 8 with 4 gb ra
#124 [08:54] * marc [webchat@c-75-69-118-119.hsd1.ma.comcast.net] has joined #minecrafthelp
#125 [08:55] <marc> Minecraft was working fine yesterday, but I launched it today and it decided not to work. The launcher itself would not respond to me opening it or anything. I un installed the launcher, re installed it, and it would either not work, or say that it failed to download runtime enviroment.
#126 [09:03] <marc> nvm I installed it for like the 5th time and it decided to work.
#127 [09:08] * Somebody [webchat@dby55.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#128 [09:08] <Somebody> hi, can i get some help ?
#129 [09:08] <Somebody> ;)
#130 [09:09] <Somebody> my acc was stolen and i have already send 3 emails about it
#131 [09:09] <Somebody> but support didnt respond
#132 [09:09] <Somebody> maybe i am writing on wrong email
#133 [09:12] <Somebody> i will jstu add that it was 2 months ago so i dont know what else can i do
#134 [09:15] * Chase [webchat@047-012-142-053.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#135 [09:16] <Greymagic27> Somebody, Hi. You'll need to wait a while longer to get a reply from mojang
#136 [09:17] <Somebody> but come on the are big company
#137 [09:17] <Somebody> i am waiting 2 months
#138 [09:18] <Somebody> it is ridiculous
#139 [09:23] * papsy [webchat@static.belong.com.au] has joined #minecrafthelp
#140 [09:23] <papsy> hi why does my game keep crashing
#141 [09:23] * ermg123 [webchat@178.167.150.145.threembb.ie] has joined #minecrafthelp
#142 [09:24] * papsy [webchat@static.belong.com.au] has quit. (Client Quit)
#143 [09:24] <ermg123> I have lost all my Minecraft files can I redownload it
#144 [09:27] * ermg123 [webchat@178.167.150.145.threembb.ie] has quit. (Client Quit)
#145 [09:30] * EuMa [webchat@93.169.139.71] has quit. (Quit: webchat.esper.net)
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#147 [10:10] * MarcusOrly [webchat@ip-88-207-194-173.dyn.luxdsl.pt.lu] has joined #minecrafthelp
#148 [10:11] * LobkWuzHere [webchat@173-230-163-87.cable.teksavvy.com] has joined #minecrafthelp
#149 [10:15] * Dudeygaming177 [webchat@wma2005.plus.com] has joined #minecrafthelp
#150 [10:15] <MarcusOrly> I put in a support ticket a few weeks back on help.mojang.com , but recently noticed that the support site had moved to help.minecraft.net , and while I believe I probably don't need to do anything, I still want to verify that, as well as ask if the new support site has an equivalent of the "When will I hear back?" page so I can monitor and figure
#151 [10:15] <MarcusOrly> out when to expect the support staff to work through their current workload until they reach mine.
#152 [10:16] <Dudeygaming177> Paid for minecraft java on 9 June 19. have transaction id from paypal. Was on different device. Could not download minecraft to that device as it was a tablet. Now trying to download to a mac. Cant do it. HELP
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#154 [10:45] * Lord_of_Life [~Lord@77.28.120.200] has quit. (Ping timeout: 190 seconds)
#155 [10:45] * Lord_of_Life [~Lord@46.217.167.221] has joined #minecrafthelp
#156 [11:07] * Daboof [webchat@97e45423.skybroadband.com] has joined #minecrafthelp
#157 [11:08] <Daboof> Hello
#158 [11:08] * James [webchat@host-92-24-126-245.ppp.as43234.net] has joined #minecrafthelp
#159 [11:10] <James> I have forgotten my password as it is an old account and i am trying to log into it on my new computer. I'm sure my username was zombiesteve09 and it was under email jamie39@talktalk.net but whenever i request to change my password the change password email never seems to come through...
#160 [11:11] <James> I have tried to get into my account many times before failing everytime however i didn't know there was a mojang support chat
#161 [11:29] * SamuXx [webchat@190.236.119.122] has joined #minecrafthelp
#162 [11:30] <SamuXx> i want a refund
#163 [11:30] * SamuXx [webchat@190.236.119.122] has quit. (Client Quit)
#164 [11:42] * MarcusOrly [webchat@ip-88-207-194-173.dyn.luxdsl.pt.lu] has quit. (Quit: webchat.esper.net)
#165 [11:45] * trilogy [webchat@fp98a51d4f.tkyc001.ap.nuro.jp] has quit. (Quit: webchat.esper.net)
#166 [11:49] * Stephen [webchat@gmlyon2002w-lp140-01-70-48-20-62.dsl.bell.ca] has joined #minecrafthelp
#167 [11:49] <Stephen> Hi, The app is not launching
#168 [11:50] <Stephen> drivers and java are updated
#169 [12:09] * SaB [webchat@p5B329DA8.dip0.t-ipconnect.de] has joined #minecrafthelp
#170 [12:09] <SaB> greetings im unable to update the native minecraft launcher
#171 [12:09] <SaB> this is the issue
#172 [12:15] * Jazibean [webchat@c-73-88-180-222.hsd1.tn.comcast.net] has joined #minecrafthelp
#173 [12:18] * MAFioso [webchat@240.red-80-39-63.staticip.rima-tde.net] has joined #minecrafthelp
#174 [12:18] <MAFioso> Hi there, I cannot log in to my account, I am asked to buy the game again!!
#175 [12:20] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#176 [12:21] * MAFioso [webchat@240.red-80-39-63.staticip.rima-tde.net] has quit. (Client Quit)
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#178 [12:25] <Jazibean> I had version 1.12 and wanted to upgrade to the latest version. I thought that would be simple, but had to search for a long time before finding what I thought was the download. I paid $26.95, but can’t find the download link. That rcpt provided a “download link”, but I was only able to copy it to file. When I accessed the file, there was nothin
#179 [12:25] <Jazibean> g but an icon. I’m a new Minecraft player and not very tech-savvy, so please help as soon as you can. Thank you very much!!! Jazmin
#180 [12:26] * Jazibean [webchat@c-73-88-180-222.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#181 [12:34] * RJCS [webchat@75-168-99-234.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#182 [12:42] * SaB [webchat@p5B329DA8.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#183 [12:48] * unicorneliya [webchat@pool-173-48-183-106.bstnma.fios.verizon.net] has joined #minecrafthelp
#184 [12:49] * Dan [webchat@pool-71-114-79-248.washdc.fios.verizon.net] has joined #minecrafthelp
#185 [12:49] <Dan> hello
#186 [12:49] <Dan> I have a really old minecraft account I'd like to use
#187 [12:49] <unicorneliya> Hi, I purchased the Advanced Dragons pack from the Minecraft Marketplace on my iPad about a week ago and finally got the confirmation from Apple that the purchase successfully went through. But when I try to download the Advance Dragons pack, it tells me that the purchase was already made, it will be restored for free, and then Minecraft gets stuck
#188 [12:49] <unicorneliya> on "Purchase in progress. This shouldn't take long." and the Advanced Dragons pack never downloads. What should I do?
#189 [12:50] <unicorneliya> I have hard-rebooted my iPad several times. Still no lluck
#190 [12:50] <Dan> when I tried to reset password, I never get the email to do that
#191 [12:51] <unicorneliya> @Dan, check out the "Notice:Espercorn" message at the top
#192 [12:51] <unicorneliya> It looks like you're stuck in a backlog :(
#193 [12:51] <mattym> unicorneliya, Is it listed as installed or partially installed, in the storage section in settings?
#194 [12:51] <unicorneliya> @mattym Checking...
#195 [12:52] <Dan> unicorneliya what backlog?
#196 [12:52] <mattym> Dan, You need to contact Mojang and wait for thier reply.
#197 [12:52] <Dan> unicorneliya ah got it
#198 [12:53] <Dan> mattym k I will try contacting those guys
#199 [12:53] <unicorneliya> mattym The Advanced Dragons pack isn't listed anywhere in the Storage section. But two previously-purchased packs, Deep Sea Mash-up and Steven Universe, are displayed there.
#200 [12:53] <Dan> mattym mojang support page directs me to here
#201 [12:54] <Dan> mattym do you have their support contact info?
#202 [12:54] * asdf [~asdf@2001:5b0:2806:348:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#203 [12:54] <mattym> unicorneliya, Are you out of or low on room on the device?
#204 [12:54] <mattym> ??> Dan account/send-email
#205 [12:54] <Mightyena> Dan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#206 [12:54] <Mightyena> Dan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#207 [12:55] <unicorneliya> Mightyena That link just goes to the Mojang 404
#208 [12:55] <unicorneliya> mattym Checking iPad storage...
#209 [12:56] * Absol [~Absol@hunter.of.the.devilincarnate.net] has joined #minecrafthelp
#210 [12:56] <unicorneliya> @mattym iPad is only using 40GB of 128GB possible, so it's not a space issue
#211 [12:58] <Dan> Mightyena thanks
#212 [12:59] * Absol [~Absol@hunter.of.the.devilincarnate.net] has quit. (Client Quit)
#213 [13:00] <mattym> unicorneliya, Unfortunately thats about all the troubleshooting I know for that edition of the game. You may want to pose the question to reddit or the forums
#214 [13:00] <unicorneliya> What's the forums link?
#215 [13:00] <unicorneliya> I'll check reddit
#216 [13:00] * Absol [~Absol@hunter.of.the.devilincarnate.net] has joined #minecrafthelp
#217 [13:01] * Absol [~Absol@hunter.of.the.devilincarnate.net] has quit. (Client Quit)
#218 [13:01] <unicorneliya> mattym Thanks for all your help!
#219 [13:02] * Absol [~Absol@hunter.of.the.devilincarnate.net] has joined #minecrafthelp
#220 [13:04] <mattym> aocunt access issues
#221 [13:04] <Absol> mattym: Please keep it civil
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#226 [13:26] * asdf [~asdf@2001:5b0:2806:348:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#227 [13:32] * asdf [~asdf@2001:5b0:2806:348:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#228 [13:43] * asdf [~asdf@2001:5b0:2806:348:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#229 [13:46] * KaioMix [webchat@177.207.121.181.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#230 [13:47] <KaioMix> Boa tarde, está ocorrendo um erro ao entrar no minecraft com o título Não foi possível salvar o download.
#231 [13:48] <mattym> ??> KaioMix lang/pt
#232 [13:48] <Mightyena> KaioMix: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#233 [13:49] <KaioMix> Good afternoon, there is an error entering minecraft with the title Could not save download.
#234 [13:49] <mattym> ??> KaioMix error/download
#235 [13:50] <Mightyena> KaioMix: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#236 [13:50] * Inanis_ [webchat@c-67-187-191-156.hsd1.ca.comcast.net] has joined #minecrafthelp
#237 [13:51] <KaioMix> Okay, I will check, any questions I will contact again.
#238 [13:53] <Inanis_> Unable to recieve reset emails due to not being able to access my email
#239 [13:53] <Inanis_> could u guys help with that?
#240 [13:53] <mattym> ??> Inanis_ account/send-email
#241 [13:53] <Mightyena> Inanis_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#242 [13:53] <Mightyena> Inanis_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#243 [13:54] <Inanis_> I cant send a transaction ID as I dont have that either
#244 [13:55] <mattym> Inanis_, We cannot help with your issue here.
#245 [13:55] <Inanis_> So do I just wait for customer support from mojang to help me?
#246 [13:55] <mattym> Inanis_, Yes
#247 [13:56] <Inanis_> ight thanks
#248 [13:57] * JSC65 [webchat@c-73-244-111-49.hsd1.fl.comcast.net] has joined #minecrafthelp
#249 [13:57] <KaioMix> I have not found any of these software installed on the machine
#250 [13:57] * asdf [~asdf@2001:5b0:2806:348:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#251 [13:57] <mattym> KaioMix, Windows computer?
#252 [13:57] <KaioMix> yes
#253 [13:57] <mattym> ??> KaioMix tools/hjt
#254 [13:57] <Mightyena> KaioMix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#255 [13:57] <Mightyena> KaioMix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#256 [13:57] <KaioMix> windows 10
#257 [13:58] <JSC65> Have I downloaded Minecraft for my MacOs, I think. I can not get it toped up although I see the icon, have paid for it and have a Mojang account. Can anyone help me to get this to work?
#258 [13:59] <mattym> JSC65, What is the issue you are running into?
#259 [14:01] <JSC65> it says you can play Minecraft on .dmg
#260 [14:01] <KaioMix> Follow the link https://paste.ubuntu.com/p/7JdzJ2H2hJ/
#261 [14:01] <mattym> JSC65, Did you follow the instructions the installer gave you?
#262 [14:02] <mattym> KaioMix, Try the following
#263 [14:02] <JSC65> YES
#264 [14:02] <mattym> ??> KaioMix av/adwcleaner
#265 [14:02] <Mightyena> KaioMix: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#266 [14:02] <Mightyena> KaioMix: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#267 [14:02] <mattym> JSC65, Do you moved the file it showed you into the Applications folder.
#268 [14:02] * F0STER [webchat@S0106a84e3f6b1863.ed.shawcable.net] has joined #minecrafthelp
#269 [14:03] <F0STER> Hello
#270 [14:03] <JSC65> yes I did
#271 [14:03] <F0STER> My launcher says "No Connection" in the top left and wont connect. Can someone please guide me on how to fix this issue?
#272 [14:04] * bubliklol [webchat@81.61.102.91.dyn.user.ono.com] has joined #minecrafthelp
#273 [14:05] <mattym> FOSTER, have you tried just restarting the computer?
#274 [14:05] <mattym> JSC65, What version of OSX/macOS are you on?
#275 [14:06] <JSC65> Sierra
#276 [14:06] <F0STER> no, i can try that right now, i will tell you if it worked when i get back
#277 [14:06] * F0STER [webchat@S0106a84e3f6b1863.ed.shawcable.net] has quit. (Client Quit)
#278 [14:06] <mattym> JSC65, Do you know the number for that?
#279 [14:07] <bubliklol> hi, i cant open the game as in when i click the launcher to open it does nothing. uninstalled and instaled both game and java. does someone know what to do?
#280 [14:07] * Iteras [webchat@80-121-44-195.adsl.highway.telekom.at] has joined #minecrafthelp
#281 [14:08] <mattym> bubliklol, Check the info here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#282 [14:08] <JSC65> 10.14.6
#283 [14:08] <JSC65> it"s Mojave sorry
#284 [14:09] * NR [webchat@108-224-144-133.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#285 [14:09] <NR> minecraft java wont launch
#286 [14:09] <mattym> JSC65, Any VPN, Ad-Blocking, Parental Contol, or Anti-virus software installed on the machine.
#287 [14:09] <JSC65> yes
#288 [14:09] <Iteras> Hi,
#289 [14:10] <Iteras> I will not be able to access my account
#290 [14:10] * F4zzer [webchat@91.105.12.78] has joined #minecrafthelp
#291 [14:10] <F4zzer> Hello
#292 [14:10] <Lurks> NR where does it not launch?
#293 [14:11] <mattym> JSC65, Which? and what names of the programs?
#294 [14:11] <F4zzer> I have big problem
#295 [14:11] <NR> windows 10 pc - when i click on the launch icon, it does nothing. its a recent issue i cant pinpoint
#296 [14:11] <JSC65> Norton antivirus, not sure what else?
#297 [14:12] <Lurks> NR we mostly know about java edition here
#298 [14:12] <NR> yes - meant java edition but playing on windows 10 computer
#299 [14:12] <Iteras> Wait for 1 hour and get no e-mail for password reset
#300 [14:12] <mattym> JSC65, see if you can temporarily disable Norton then uninstall the game, and install from a fresh download.
#301 [14:12] <Lurks> NR oh ok, see if this work: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#302 [14:13] <F4zzer> I dont play minecraft 5 days and cant log to my minecraft accaount
#303 [14:13] <NR> thanks - i'll give it a try
#304 [14:13] <bubliklol> dint work the first tiem but i tried again and it worked thanks.
#305 [14:13] <JSC65> I have already paid for Minecraft twice so.....
#306 [14:13] * bubliklol [webchat@81.61.102.91.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#307 [14:13] <F4zzer> есть русские?
#308 [14:13] <mattym> JSC65, Well that has nothing to do with the instructions you were given.
#309 [14:13] <F4zzer> Аууу
#310 [14:13] <F4zzer> мне срочно нужна помощь
#311 [14:14] <mattym> ??> Iteras account/send-email
#312 [14:14] <Mightyena> Iteras: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#313 [14:14] <Mightyena> Iteras: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#314 [14:14] <JSC65> okay will try again
#315 [14:14] <mattym> F4zzer, What happens when you try to log in.
#316 [14:14] <F4zzer> now
#317 [14:14] <F4zzer> and cant
#318 [14:15] <F4zzer> i loggin and can
#319 [14:15] <mattym> F4zzer, What happens when you try?
#320 [14:16] <F4zzer> wrong mail or password
#321 [14:16] <F4zzer> i check and in minecraft.net no my accaont with minecraft
#322 [14:16] * F0STER [webchat@S0106a84e3f6b1863.ed.shawcable.net] has joined #minecrafthelp
#323 [14:16] <F0STER> It didnt work
#324 [14:16] <mattym> F4zzer, Have you tried getting a password reset?
#325 [14:16] <F0STER> i restarted my computer and it still says "No Connection"
#326 [14:17] <F4zzer> to mail
#327 [14:17] <F4zzer> and this dont work
#328 [14:17] <F4zzer> my account has removed from minecraft.net
#329 [14:17] <mattym> ??> FOSTER tools/hjt
#330 [14:17] <Mightyena> FOSTER: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#331 [14:17] <Mightyena> FOSTER: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#332 [14:17] <mattym> ??> F4zzer account/send-email
#333 [14:17] <Mightyena> F4zzer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#334 [14:17] <Mightyena> F4zzer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#335 [14:19] <F0STER> wait, is this chat for 3rd part OS's? like linux and ubuntu?
#336 [14:19] * BZE [webchat@31.10.150.107] has joined #minecrafthelp
#337 [14:19] <BZE> Hello I have a question
#338 [14:20] <BZE> Do I have to send another email to mojang on the new page
#339 [14:20] <BZE> because I sent one on the old support page
#340 [14:20] <F0STER> because my launcher is the java edition launcher for windows 10, and i literally just downloaded it and can only play offline
#341 [14:20] * asdf [~asdf@67.142.112.166] has joined #minecrafthelp
#342 [14:20] <mattym> FOSTER, it's for any OS
#343 [14:20] <mattym> BZE, No
#344 [14:21] <F0STER> i tried looking at the bug reports on jira and some people had the same issue as me, and appearently it got resolved, but the admins and mods never gave instructions on how to fix it
#345 [14:21] <F0STER> so i came here as a last resort
#346 [14:21] <F0STER> and i refuse to download any software
#347 [14:21] <F0STER> for security purposes
#348 [14:22] * F4zzer [webchat@91.105.12.78] has quit. (Quit: webchat.esper.net)
#349 [14:22] <mattym> FOSTER, it is security software
#350 [14:22] <F0STER> okay? lots of malware/virus scanners are actually malware themselves
#351 [14:22] <F0STER> especially free ones
#352 [14:23] <mattym> Yeah and the one we are suggesting is meant to find those among other things
#353 [14:23] <F0STER> is there any other option?
#354 [14:23] <mattym> FOSTER, No
#355 [14:24] <F0STER> do you know whats wrong with the launcher? is it bugged?
#356 [14:24] <F0STER> because if i can diagnose it or get a diagnostic on my launcher then i can resolve the issue myself
#357 [14:24] <mattym> FOSTER, No but we need to see if something on the PC is causing a conflict.
#358 [14:24] * xDominous [webchat@99-139-71-146.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#359 [14:24] <F0STER> this is sketchy as hell
#360 [14:25] <F0STER> what does the pink username mean?
#361 [14:25] <mattym> FOSTER, We have probably used that software over a million times with no issue
#362 [14:25] <KaioMix> I performed the procedures to remove the malware and still the problem persists
#363 [14:25] * xDominous [webchat@99-139-71-146.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#364 [14:26] <F0STER> youre using the word "we" and im confused, youre just one person, unless the pink username implies youre a support employee/volunteer?
#365 [14:27] <mattym> F0STER, Name colors depend on platform so I have no idea what you are seeing
#366 [14:27] <F0STER> oh okay.
#367 [14:28] <mattym> F0STER, There are many other supporters here, just not active atm
#368 [14:28] * tdragon [webchat@c-71-62-238-124.hsd1.va.comcast.net] has joined #minecrafthelp
#369 [14:28] * tdragon [webchat@c-71-62-238-124.hsd1.va.comcast.net] has quit. (Client Quit)
#370 [14:29] <mattym> KaioMix, Any change to the error?
#371 [14:31] <KaioMix> No, just the same error as before Could not save download.
#372 [14:31] <KaioMix> Name: open4.ogg "
#373 [14:32] <mattym> KaioMix, Ok let's see if a fresh install changes anything.
#374 [14:32] <mattym> ??> KaioMix win/reinst
#375 [14:32] <Mightyena> KaioMix: You may need to reinstall the locally installed files that Minecraft puts into place.
#376 [14:32] <Mightyena> KaioMix: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#377 [14:33] * laceybell [webchat@71-137-149-21.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#378 [14:34] <laceybell> i need help! i tried to log in to my account and it would say please make sure that you are online and minecraft is unblocked. now it says i need a java 6 update i tried that and it didn't work then i tried the java 8 and that didn't work. i updated my computer which is a mac and still nothing......
#379 [14:35] <F0STER> IT WORKED
#380 [14:35] <F0STER> MIGHTY YOU SAINT
#381 [14:35] <mattym> What worked?
#382 [14:35] <F0STER> YOUR FIX WORKED ON MY PROBLEM ASWELL
#383 [14:36] <mattym> laceybell, What is the current issue its giving you?
#384 [14:36] <F0STER> "To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!"
#385 [14:36] <F0STER> thats how you can fix the "no connection" launcher bug
#386 [14:36] <F0STER> please use that to help others
#387 [14:36] * F0STER [webchat@S0106a84e3f6b1863.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#388 [14:36] <KaioMix> 120/5000
#389 [14:36] <KaioMix> I did the procedure, for a moment I thought it would work, but it gave the same problem, but now with the name close3.ogg
#390 [14:36] <laceybell> i try to open the minecraft game and it says i need to download the java 6
#391 [14:37] <laceybell> but when i do it says i have java 8 and it won't let me add the 6 update to it
#392 [14:37] <laceybell> i have a mac computer
#393 [14:38] <mattym> laceybell, The game should be installing it's own independent Java. What version of OSX/macOS are you on?
#394 [14:39] <laceybell> the message says to open minecraft you need to install legacy java SE 6 runtime
#395 [14:39] <laceybell> how will i find out what update I'm on?
#396 [14:39] <Lurks> sounds like you're on the legacy launcher
#397 [14:40] <laceybell> it says version macOS 10.15
#398 [14:40] <mattym> KaioMix, Are you on your home internet, and personal PC
#399 [14:40] <laceybell> I'm on wifi at home
#400 [14:40] <KaioMix> yes
#401 [14:42] <mattym> laceybell, hmm that is the latest macOS, may be having some issues. Try the following
#402 [14:42] <mattym> ??> laceybell mac/reinst/manual
#403 [14:42] <Mightyena> laceybell: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#404 [14:42] <Mightyena> laceybell: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#405 [14:43] <mattym> KaioMix, Try disabling Avast then do the reinstall again.
#406 [14:43] <KaioMix> ok
#407 [14:44] <laceybell> ok let me try that
#408 [14:44] <laceybell> even the launcher?
#409 [14:45] <mattym> laceybell, For now just what the instructions say.
#410 [14:45] <laceybell> it still says the java 6 update
#411 [14:45] <laceybell> should i download it and put it in there?
#412 [14:46] * KaioMix [webchat@177.207.121.181.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#413 [14:46] <mattym> laceybell, No
#414 [14:47] <mattym> laceybell, Is it opening the launcher fine?
#415 [14:47] <laceybell> i opens the contents and clicked on the java and it says bootstrap java?
#416 [14:48] <laceybell> bootstrap.jar is what it says
#417 [14:48] <laceybell> the launcher isn't opening
#418 [14:49] * Warh1 [webchat@142.169.205.201] has joined #minecrafthelp
#419 [14:49] <mattym> laceybell, Macs are supposed to come pre installed with the legacy Java 6, is possible the new macOS doesnt.
#420 [14:50] <Warh1> I got an error when i want download minecraft : Unable to update the Minecraft RunTime Environment
#421 [14:50] <mattym> laceybell, If that is the case, I am not sure of what needs to be done.
#422 [14:50] <laceybell> this computer is a old one I've had it for maybe 6 or 7 yrs
#423 [14:50] <mattym> laceybell, But you are on the latest OS
#424 [14:50] <mattym> Warh1, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#425 [14:51] <Warh1> Thks
#426 [14:51] <laceybell> yes i am
#427 [14:52] <laceybell> how can i find what java i have on my computer
#428 [14:52] <mattym> laceybell, Is possible Apple changed what's packaged with it.
#429 [14:52] * Soma_Kuun [webchat@104-55-72-75.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#430 [14:52] <laceybell> packaged with?
#431 [14:53] <laceybell> im not very techy lol
#432 [14:53] <mattym> laceybell, I have no idea how to check on the new one. packaged with = pre-installed
#433 [14:57] <laceybell> im not sure either
#434 [15:05] * laceybell [webchat@71-137-149-21.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#435 [15:12] <BZE> Hello I heard the Mojang Support Page moved so there is a new page where you can send emails and you have to type the email linked to your minecraft account but I dont have to type my contact email
#436 [15:12] <BZE> what happens if i dont have access to my email linked to my account?
#437 [15:12] <BZE> I guess the email linked to my account is where the reply will be sended
#438 [15:16] * ROD [webchat@82.159.123.171.dyn.user.ono.com] has joined #minecrafthelp
#439 [15:16] * ROD [webchat@82.159.123.171.dyn.user.ono.com] has quit. (Client Quit)
#440 [15:30] * fierywither [webchat@76-238-238-221.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#441 [15:32] * BZE [webchat@31.10.150.107] has quit. (Quit: webchat.esper.net)
#442 [15:32] <fierywither> Hi. Earlier yesterday, I went to the Minecraft launcher and decided to test out the new beta version.
#443 [15:33] <fierywither> I don't remember what it told me, but I remember closing out of the launcher, and trying to open it agian.
#444 [15:34] <fierywither> The launcher was updating, and when it was almost done, the window showing the progress of the update shrinked into a corner and closed.
#445 [15:34] <fierywither> The Minecraft launcher would not open since then.
#446 [15:34] * melon [webchat@199-96-200-85.fidnet.com] has joined #minecrafthelp
#447 [15:35] <fierywither> I tried downloading an Alternate version of Minecraft (the exe one), but it would still not work. It would have the same problem.
#448 [15:36] <fierywither> I even uninstalled and re-installed the launcher as an .msi from Minecraft's website.
#449 [15:36] <fierywither> None of this would help.
#450 [15:36] <fierywither> ...
#451 [15:36] <fierywither> hello
#452 [15:36] <fierywither> anyone here
#453 [15:37] * fierywither [webchat@76-238-238-221.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#454 [15:37] * fierywither [webchat@76-238-238-221.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#455 [15:37] <fierywither> Hello.
#456 [15:38] <fierywither> Hi. Earlier yesterday, I went to the Minecraft launcher and decided to test out the new beta version. I don't remember what it told me, but I remember closing out of the launcher, and trying to open it agian. The launcher was updating, and when it was almost done, the window showing the progress of the update shrinked into a corner and closed.
#457 [15:38] <fierywither> The Minecraft launcher would not open since then. I tried downloading an Alternate version of Minecraft (the exe one), but it would still not work. It would have the same problem. I even uninstalled and re-installed the launcher as an .msi from Minecraft's website.
#458 [15:38] <fierywither> What should i Do
#459 [15:39] * JSC65 [webchat@c-73-244-111-49.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#460 [15:40] <fierywither> Hello? Is anyone here?
#461 [15:54] * ruinverse [webchat@51.218.242.175] has joined #minecrafthelp
#462 [15:55] <ruinverse> hi i've got a problem while launching minecraft
#463 [15:57] * OliBaboli [webchat@cpc109713-know17-2-0-cust41.17-2.cable.virginm.net] has joined #minecrafthelp
#464 [15:57] <ruinverse> its my first time launching it and it keeps on saying ERROR
#465 [15:57] <ruinverse> Launching the game failed!
#466 [15:57] <OliBaboli> hi
#467 [15:57] <ruinverse> hey
#468 [15:57] <OliBaboli> What is this ?
#469 [15:57] <Lurks> ruinverse what's the error?
#470 [15:58] <OliBaboli> oh
#471 [15:58] <OliBaboli> ok so when i open up task manager next to my minecraft launcher it says SUSPENDED
#472 [15:58] <ruinverse> Error details: The process cannot access the file because it is being used by another process.
#473 [15:58] <Lurks> OliBaboli read the information when enter the chat to know about this chat
#474 [15:58] <OliBaboli> My minecraft wont load up
#475 [15:59] <Lurks> ??> ruinverse error/download
#476 [15:59] <Mightyena> ruinverse: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#477 [15:59] <Lurks> OliBaboli where does it stop?
#478 [16:00] <OliBaboli> so i click on my minecraft app it says that its loading up and then it dissapears
#479 [16:00] <OliBaboli> when i open my task manager even if my minecraft is not open there are 2 apps called MinecraftLauncher
#480 [16:00] <OliBaboli> and byt is says Suspended
#481 [16:00] <OliBaboli> i try to close the app down but says that i cant
#482 [16:01] <OliBaboli> i tried re installing it many times
#483 [16:01] <OliBaboli> and tried to see if the file location is correct
#484 [16:02] <OliBaboli> i even took my antivirus and everything down before i downloaded it again incase it had an effect on it but no
#485 [16:02] <Lurks> OliBaboli see if this works:https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#486 [16:03] <OliBaboli> ill be right back if something goes wrong ill comment here
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#488 [16:07] * dexus [webchat@128.89-11-253.nextgentel.com] has joined #minecrafthelp
#489 [16:09] <dexus> Hi! Trying to install minecraft java edition, but it tries to do "updating java runtime" , and ends with an error: "Unable to update the Minecraft Runtime Environment".. any help?
#490 [16:12] * OliBaboli [webchat@cpc109713-know17-2-0-cust41.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#492 [16:12] <tooorrr> Hello, my minecraft launcher won't start at all
#493 [16:14] <tooorrr> Is anyone here?
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#496 [16:23] <Augusta> Hi! Im a new gamer and have just bought the game and downloaded it. But when i click the Launcher it always says `Unable to update the Minecraft Runtime Environment` when it's updating Java runtime... I do not have ByteFence and I have removed all incompatible programs from my computer. But it's still `unable`.....
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#498 [16:31] * sureyet [webchat@173-19-203-178.client.mchsi.com] has joined #minecrafthelp
#499 [16:32] <sureyet> when i try to open minecraft it is just a black screen
#500 [16:38] * Blu [webchat@ip70-177-137-219.mc.at.cox.net] has joined #minecrafthelp
#501 [16:39] <Blu> Im having issues merging my accounts. i keep getting "Error! The selected Minecraft profile does not belong to this account. Log out and log in to the correct account. " while trying to renew my realm subscription. then when i go to the minecraft.net site it says i do not own the game and wants me to buy it again.
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#504 [16:44] <Sander2> Hi, I recently wanted to log in to my minecraft account not to long ago to possibly be able to play it with some friends. Problem is since the last time i playd Minecraft there have been a merge with all minecreft connected stuff into one Mojang account, which I havent done yet. So I was asked to migrate my old Minecraft account to the new Mojang s
#505 [16:44] <Sander2> ystem, but I can't remember my username.. Do you have any advice on what i could do to possibly retrieve it?
#506 [16:47] <mattym> Sander2, Do you never logged in with an email and password in the past?
#507 [16:47] <Sander2> Dont think so..
#508 [16:48] <Sander2> Its probaly been like 7yrs since i last played it
#509 [16:48] <Sander2> at least
#510 [16:48] <mattym> Sander2, Ok, that sounds about right.
#511 [16:48] <mattym> Sander2, Have you looked for the original purchase confirmation email, it should have the username included there?
#512 [16:49] <Sander2> Have looked for it, but can't find it.. might be that my dad bought it for me
#513 [16:50] * Blu [webchat@ip70-177-137-219.mc.at.cox.net] has quit. (Quit: webchat.esper.net)
#514 [16:50] <mattym> Sander2, If you cannot find it on your own you will need to contact Mojang support. https://help.minecraft.net/hc/requests/new
#515 [16:51] <Sander2> ok, thanks, I'll try that!
#516 [16:53] * Ryan_Fredrick [webchat@71-85-200-219.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#517 [16:55] <Ryan_Fredrick> Hey, I'm pretty upset right now. I was having problems logging in to my account, and when I finally was able to login, it would only let me play the demo. I looked at the Mojang support, and none of the solutions worked. So I gave in and bought the game again, thinking maybe I screwed up. Then, when I loaded the game up, my worlds that I created 3
#518 [16:55] <Ryan_Fredrick> months ago ARE THERE. I don't know if you guys will be able to help me, but if you can't how do I contact Mojang directly. There does not seem to be any phone number or email that I could find. Thank you.
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#520 [16:57] <mattym> Ryan_Fredrick, What exactly is the problem?
#521 [17:04] * Z [webchat@55-25-178-69.gci.net] has joined #minecrafthelp
#522 [17:04] * Z is now known as Guest24000
#523 [17:04] <Guest24000> Hello, I have been having difficulty configuring the "touchscreen" mode.
#524 [17:05] <mattym> Guest24000, What sort of ieeues?
#525 [17:05] <mattym> issues*
#526 [17:05] <Guest24000> When I touch the screen, it only goes berserk and breaks things while wildly spinning in circles
#527 [17:06] <Guest24000> I've looked up forums but nothing has helped with figuring out what's going on with it
#528 [17:07] <mattym> Guest24000, What sort of device is it on?
#529 [17:07] <Guest24000> It's a HP Pavillion x360 laptop
#530 [17:08] <mattym> Guest24000, Touchscreen mode is not really reliable on computers.
#531 [17:08] <Guest24000> I've tried tablet mode on it as well but it continues to go wonky. I'm not technologically savvy
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#533 [17:08] <Guest24000> Okay, that makes sense
#534 [17:08] <Guest24000> Would you recommend simple M&K?
#535 [17:08] <mattym> Guest24000, Different computers use far too different touch technology for it to work across all computers.
#536 [17:09] <mattym> Guest24000, Yeah, for PC mouse and keyboard are the far better option.
#537 [17:10] <Guest24000> Okay, thank you. I appreciate your help and feedback, mattym. Have a wonderful day :)
#538 [17:10] <Guest24000> Okay, thank you. I appreciate your help and feedback, mattym. Have a wonderful day :)
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#540 [17:17] <melon> I purchased the game way back in 2010, Ive always had log in issues until I migrated my account in 2018. Haven't played in a long while and after wanting to play again this year I did a password reset because I forgot it after some time,and when I did the email had me set up an account and now my email is associated with a "new account" that can o
#541 [17:17] <melon> nly play demo mode?? as if I never purchased the game?? So Im wondering If there is some confusion on my end with how I've done things , or how there are other ways to prove Ive purchased the game / details I can provide? because i have every email ive sent/received from minecraft/mojang but no purchase confirmation??
#542 [17:18] <melon> Ive seen other people have this issue,and they caved in and re-bought the game and their worls/account was intact meaning they just bought the game twice and shouldnt have .
#543 [17:20] <mattym> melon, If you migrated the account. Make sure you are logging in with the email you migrated to. If you created any account after that, you were just creating a new Mojang account with no game attached.
#544 [17:21] <melon> I already have it migrated
#545 [17:21] <melon> I migrated back in 2015
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#547 [17:21] <melon> and when i loaded it said "can only play demo" and when i used the SAME EMAIL to reset my password, it works,but still only lets me play the demo?
#548 [17:22] <melon> Im seeing alot of users having this issue and theres no phone number to talk to a human to walk anyone through this,its really frustrating
#549 [17:22] <mattym> melon, If you are only getting access to the demo, you are not logging in with the email and password you used to migrate the account.
#550 [17:23] <melon> but I am, any email Ive ever created I've done a "reset password" and nothing came to it except this email Im referri ng to
#551 [17:23] <melon> I have all my saved emails from mojang on this email. From signing up,other password resets,and migration confiration
#552 [17:23] <mattym> melon, All that means is you have created a Mojang account on that email. Not that its the one you migrated to.
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#555 [17:24] * TommyFengster [webchat@sub-190-88-160ip92.rev.onenet.cw] has joined #minecrafthelp
#556 [17:24] <melon> But it has the migration confirmation and my username info on it?
#557 [17:24] <mattym> melon, Are you sure the confirmation says thats the one you migrated it to, or is it one saying it was just migrated?
#558 [17:24] <mattym> melon, Because you will get one to both.
#559 [17:24] <TommyFengster> Hi, I wanted to buy minecraft but the web says my card info is incorrect
#560 [17:25] <melon> when I use my email to try and migrate again it says its already been done with this account
#561 [17:25] <mattym> TommyFengster, Are you using a regular credit/debit card, and not a gift/pre-paid/other type?
#562 [17:25] <TommyFengster> Credit card visa
#563 [17:25] <mattym> melon, What is the ingame username?
#564 [17:25] <mattym> TommyFengster, Call your card provider, and tell them you need to make sure it will allow an International Transaction.
#565 [17:26] <melon> Melonai
#566 [17:26] <TommyFengster> ah that might be the issue..will try
#567 [17:27] <melon> I looked up mojang emails and it says " You have just migrated your minecraft account into a mojang account" that was in 2018
#568 [17:27] <mattym> melon, Have you never changed your username?
#569 [17:27] <melon> Nope
#570 [17:27] <melon> and I made the accunt in 2010
#571 [17:27] <Absol> melon: Please keep it civil
#572 [17:27] <melon> ...what?
#573 [17:27] <mattym> melon, Then it would appear someone hacked your account.
#574 [17:28] <melon> that would be odd LOL I do'nt know why someone would Im not popular or anything
#575 [17:28] <mattym> melon, You are going to have to contact Mojang support to get that sorted out.
#576 [17:28] <mattym> ??> melon account/send-email
#577 [17:28] <Mightyena> melon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#578 [17:28] <Mightyena> melon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#580 [17:28] <melon> Well alright then, thank you
#581 [17:28] <melon> oh I typoed "account" my bad
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#583 [17:30] * Computerable [webchat@h69-21-136-69.cncrtn.dsl.dynamic.tds.net] has joined #minecrafthelp
#584 [17:31] <Computerable> So I was in the Minecraft launcher minding my business. I had not seen the settings tab yet so I decided to click on it. There is a check mark saying if I want to enable the "beta launcher mode". I check it, and then close my launcher to see if it updates. I try to open my launcher again but it does not work.
#585 [17:32] <mattym> Computerable, Windows or Mac computer?
#586 [17:32] <Computerable> I have tried restarting my computer, reinstalling the launcher, moving around files, and nothing has worked.
#587 [17:32] <Computerable> Windows
#588 [17:32] <mattym> ??> Computerable win/reinst
#589 [17:32] <Mightyena> Computerable: You may need to reinstall the locally installed files that Minecraft puts into place.
#590 [17:32] <Mightyena> Computerable: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#591 [17:32] <Computerable> ok
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#593 [17:45] <Computerable> wow it worked
#594 [17:45] <Computerable> thx guys!
#595 [17:55] * ejm [webchat@vmc-194-144-202-222.3G.internet.is] has joined #minecrafthelp
#596 [17:59] * AlexHenrique [webchat@200-236-249-234.shared.desktop.com.br] has joined #minecrafthelp
#597 [17:59] <AlexHenrique> Hey, my launcher won't open
#598 [18:01] <ejm> is anyone else having troubles with minecraftlauncher.exe? It just crashes silently, and an event log shows exception code 0xc0000409
#599 [18:02] * test [webchat@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
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#601 [18:02] <mattym> ejm and AlexHenrique, See here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#602 [18:03] <Doge1123> I don't have access to the email I used to make my minecraft account. How do I fix this?
#603 [18:03] * Salty_Corette [webchat@c-24-10-58-214.hsd1.ca.comcast.net] has joined #minecrafthelp
#604 [18:03] <Salty_Corette> Heyo
#605 [18:04] <mattym> Doge1123, Are you also needing to do something that requires the email?
#606 [18:04] <Salty_Corette> nope
#607 [18:04] <Doge1123> Just sign in
#608 [18:04] <Salty_Corette> my launcher wont even start up
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#610 [18:04] <mattym> Salty_Corette, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#611 [18:04] <Salty_Corette> thanks
#612 [18:04] <mattym> Doge1123, So you are also missing some of the other info needed to log in?
#613 [18:05] <Doge1123> Just the password which I need my email to reset,
#614 [18:05] <mattym> ??> Doge1123 account/send-email
#615 [18:05] <Mightyena> Doge1123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#616 [18:05] <Mightyena> Doge1123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#617 [18:05] <Mightyena> Doge1123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#619 [18:06] <ejm> thanks, seems to be working.
#620 [18:06] * ejm [webchat@vmc-194-144-202-222.3G.internet.is] has quit. (Quit: webchat.esper.net)
#621 [18:07] <AlexHenrique> It worked, thanks!
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#624 [18:10] <joe> I dont have access to my email and need to change email.
#625 [18:11] <Doge1123> https://help.minecraft.net/hc/requests/new
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#628 [18:31] <Miller> I purchased, downloaded, and installed Minecraft on my Mac. I launch the program, and it allows me to log in. BUT when I click PLAY, it tells me launch fails with no recourse. What am I doing wrong?
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#632 [18:34] <EnZoTiX_WASD> hello guys
#633 [18:35] <EnZoTiX_WASD> so i cant open my minecraft launcher for some reason, ive tried to reinstall the launcher and even reinstalling java but nothing works
#634 [18:36] * Miller [webchat@c-73-32-76-51.hsd1.tx.comcast.net] has joined #minecrafthelp
#635 [18:36] <Miller> I purchased, downloaded, and installed Minecraft on my Mac. I launch the program, and it allows me to log in. BUT when I click PLAY, it tells me launch fails with no recourse. What am I doing wrong?
#636 [18:42] * Andy [webchat@97-84-171-126.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#637 [18:42] <Andy> hello?
#638 [18:43] <EnZoTiX_WASD> hello
#639 [18:43] <Andy> It says I've had an account merge in 2017. In which if I did I don't know what email I used.
#640 [18:44] <Andy> Not very sure what to do?
#641 [18:45] <EnZoTiX_WASD> maybe check the mojang website and after that i dont really know what to do sorry
#642 [18:45] <Andy> I have... I figured I'd come on here and maybe find some luck.
#643 [18:46] <Andy> Well thanks anyways
#644 [18:46] <EnZoTiX_WASD> no problem
#645 [18:46] * asdf [~asdf@67.142.112.166] has joined #minecrafthelp
#646 [18:48] <Lurks> EnZoTiX_WASD see if this works: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#647 [18:49] <EnZoTiX_WASD> thanks, im gonna check it out
#648 [18:49] <Lurks> Andy there isn't much we can do here, you have to wait for your respond from mojang support, we don't have access to accounts
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#651 [18:56] <mustardking35> mojang support
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#659 [19:05] <Guest73908> I would like to use a controller in Win 10 but I have the Java addition
#660 [19:05] <bobby> I run a Minecraft vanilla server. I haven't been on it a while, so when I logged on I played on it for like 15 minutes. I logged out of the server by accident and when I logged back on my inventory was wiped clean. I checked the player uuid information on the server and it says something about it expiring. How can I get my stuff back?
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#667 [19:14] <HelpPlease> When I try to run Minecraft, it says "Unable to Update the Minecraft Runtime Environment". I have re-installed, run as administrator, I don't know what else to do. I am on Windows 10. Java Edition
#668 [19:16] * Licensingproblem [webchat@S0106bcc8100b3973.du.shawcable.net] has joined #minecrafthelp
#669 [19:18] <Licensingproblem> Hello. I'm having problems.I just downloaded mine craft and there was a message that they couldn't verify that I owned the game.
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#671 [19:28] * ddobrien [webchat@75-22-16-110.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#672 [19:30] <ddobrien> I'm on a mac, when I go to launch minecraft, it tries to update the launcher and I get "Unable to update the Minecraft Native Launcher." I've tried downloading the current version (after removing mine).
#673 [19:31] * Jaydentee [webchat@c-68-36-55-114.hsd1.mi.comcast.net] has joined #minecrafthelp
#674 [19:33] <Jaydentee> Install the Java Minecraft in a new Windows 10 PC. Can not luantch, showing "unable to update the Minecraft Runtime Environment"
#675 [19:35] <ddobrien> I don't have a PC/Windows.
#676 [19:35] <Jaydentee> Anyone knows how to solve this problem? Thank you.
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#678 [19:47] <DarkestHours> Hello?
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#681 [19:53] <ddobrien> Hello
#682 [19:53] <Tort> struggling with two issues... I'm an old player (been playing since Alpha) but haven't installed it on my current PC and haven't played in a while... I know I've already migrated my old alpha account to a mojang one (though for some reason it's only showing Scrolls in my games)
#683 [19:53] <Tort> Hello... sorry I was mid-type
#684 [19:55] <Tort> I think I grabbed a demo installer (while I was trying to log in...) as it doesn't seem to have remembered that I've been playing since Alpha... (Java edition that is, I don't really want to touch the Windows 10 edition)
#685 [19:57] <Tort> the installer however doesn't seem to finish... it installed to the point of giving me my Minecraft Launcher shortcut but whenever I run that, it downloads an update then attempts to install and says Unable to upddate Minecraft Runtime Enviroment
#686 [19:58] <Lurks> Jaydentee see if this works for you:https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#687 [19:59] <Lurks> Tort see the reddit too
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#690 [20:01] <holy2> hello, I would like and appreciate some help with my minecraft java edition...when I download the launcher, windows 10 says it sops working and it will no longer work.
#691 [20:01] <ddobrien> Is there a fix for macs?
#692 [20:02] <RuntimeError> Hi, I can't run Minecraft. It says "Unable to update the Minecraft runtime environment". I am not sure what to do. I have tried to re-install and run as administrator. I am stumped. Info: Windows 10, Java Editon
#693 [20:03] <Lurks> ddobrien sadly i don't have mac, no idea, hopefully someone knows, i guess you have checked firewall/anti-virus
#694 [20:03] * Olfxi [webchat@76-248-214-245.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#695 [20:03] <Olfxi> yo
#696 [20:04] <Olfxi> I need help
#697 [20:04] <Olfxi> I have an issue with java edition
#698 [20:04] <Olfxi> Game crashed
#699 [20:04] <Olfxi> An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience.
#700 [20:04] <Lurks> holy2 RuntimeError see if this works:https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
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#702 [20:04] <RuntimeError> I will try it out. I'll get back to you.
#703 [20:05] <Lurks> damn people leave so fast, didn't get time to respond
#704 [20:07] <holy2> thank you!
#705 [20:08] <Tort> tried... still no luck
#706 [20:11] <holy2> it worked,lurks, thanks man!
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#709 [20:14] <RuntimeError> Hey Lurks, I tried it out, no luck
#710 [20:15] <Dillo> Hello. Is there a java installed with the minecraft java edition 1.14.4? If so, where do i find it?
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#713 [20:17] <RuntimeError> Hey, I got it!
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#715 [20:17] <RuntimeError> I kept trying to download it to my own folder, but it worked when I let it download to where it defaulted to in the C drive during setup
#716 [20:17] <RuntimeError> all fixed now, thanks Lurks for your help
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#719 [20:22] <Guest80467> whenever i try and play multiplayer on any server it says "failed to log in: authentication servers are currently down for maintnence" even though the website says theyre on. ive had this bug for almost 2 months and havent played multiplayer in a while
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#722 [20:27] <JIGSAW> I am having trouble logging on to a minecraft realm
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#724 [20:28] <JIGSAW> it keeps on saying invalid move player packet received
#725 [20:28] <Recinber> I am having an issue.
#726 [20:30] <Recinber> When I double-click the launcher, it acts like its opening, and before anything happens, it doesn't open.
#727 [20:31] <Recinber> I've been trying to fix it for quite some time
#728 [20:34] <JIGSAW> I am having trouble logging on to a minecraft realm whenever i try to log on it says "invalid move player packet received" My game still won't give me access I have been trying for a week.
#729 [20:34] <Recinber> JIGSAW, you may need to have the OP reset your player file
#730 [20:34] <JIGSAW> how do you do that?
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#732 [20:37] <kev> Hello, when i start the launcher, it says "unable to update the minecraft runtime enviroment"
#733 [20:37] <mattym> kev and Recinber please see here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#734 [20:38] <Recinber> I'm not sure how it works for realms, but in the saves folder of minecraft (assuming the instances aren't set up otherwise) there are your worlds. Under your world file, there should be a file called "playerdata." The file with your player IP as its name is you. Deleting this file will reset your player, and ideally fixing the problem.
#735 [20:38] <Recinber> thanks, mattym!
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#738 [20:42] <TK> Hello, so when I run the Minecraft installer it appears to set up the launcher fine, but then it begins to set up the "Java Runtime". It appears to be successfully making progress until the presumed last phase, when it says it is "updating runtime". After this it eternally gets stuck and says "unable to update Minecraft runtime", verbatim. I've dis
#739 [20:42] <TK> abled my antiviruses and reinstalled about a million times.
#740 [20:43] <mattym> TK, See here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
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#742 [20:52] <TK> Not sure what to do now, as it is still not working. The legacy launcher began to update but cut off at "unable to update the minecraft game launcher". I tried with all antiviruses/incompatible software off and on, didn't change either way. This is a first time setup, btw.
#743 [20:52] <mattym> TK, None of the instructions on that page suggest you turn stuff off. Most say to remove them completely.
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#745 [20:56] <Recinber> Just finished! Thanks!
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#747 [21:02] <TK> Need to find a product key to do that, which will take a while. I'll probably return when I do.
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#749 [21:06] <JIGSAW> I am having trouble logging on to a minecraft realm whenever i try to log on it says "invalid move player packet received" My game still won't give me access I have been trying for a week. does anyone know how i can log back on?
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#758 [21:56] <DanZeek> how do i get minecraft if the code said it had already been redeemed
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#761 [22:01] <obamagaming> I cant open the minecarft launcher
#762 [22:01] <obamagaming> Minecraft*
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#767 [22:07] <TK> So I was here some time ago because when I was trying to do an initial setup of minecraft, the initial updates would stop on "Unable to update the Minecraft Runtime Environment". I've done: 1. Cleaning out all of my minecraft files and appdata, 2. Reinstalling, 3. Trying to run the launcher in Windows Vista compatability mode (which similarly fails
#768 [22:07] <TK> ), and doing all of the above having removed my antivirus. Not sure how to proceed from here, but suggestions in the right direction are welcomed.
#769 [22:08] <mattym> TK, Ok, lets see if anything was missed or unknown.
#770 [22:08] <mattym> ??> TK tools/hjt
#771 [22:08] <Mightyena> TK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#772 [22:08] <Mightyena> TK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#774 [22:11] <TK> mattym What is tools/hjt?
#775 [22:12] <mattym> TK, Follow the info Mightyena wrote after it.
#776 [22:15] <TK> https://paste.ubuntu.com/p/BX9RtF4G8D/
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#779 [22:17] <mattym> TK, Uninstall Akamai Netsession. Also double check the info Mightyena will provide below.
#780 [22:17] <mattym> ??> TK av/eset
#781 [22:17] <Mightyena> TK: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#782 [22:17] <Mightyena> TK: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
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#787 [22:31] <Guest39063> It's my first time buying minecraft. After I had made and account and attempting to sign in it says "An error prevented your request from being processed. Please try again." I've waited an hour but to no avail.
#788 [22:31] <mattym> ??> Guest39063 tools/hjt
#789 [22:31] <Mightyena> Guest39063: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#790 [22:31] <Mightyena> Guest39063: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#791 [22:32] <Kizu> Hi, so I logged in my minecraft account today, last night I was still able to play.. but now, it says that I do not own minecraft yet.
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#793 [22:32] <mattym> Kizu, Are you sure you logged in with the same info?
#794 [22:32] <Kizu> Yes.
#795 [22:33] <Kizu> Is there anyway to check if there's changes on my account?
#796 [22:33] <mattym> Kizu, What is the ingame username?
#797 [22:33] <Kizu> Kizuryuu
#798 [22:34] <mattym> Kizu, And what do you see on the page if you log in at account.mojang.com/me ?
#799 [22:35] <Kizu> I can only see, secure my account and redeem gift code
#800 [22:35] <mattym> Kizu, Ok, you will need to contact Mojang support then.
#801 [22:35] <mattym> ??> Kizu account/send-email
#802 [22:35] <Mightyena> Kizu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#803 [22:35] <Mightyena> Kizu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#804 [22:35] <TK> It appears that I can't change the filtering mode on ESET
#805 [22:36] <Kizu> Ok, will do. Thanks
#806 [22:36] <mattym> TK, Did you uninstall the other program I mentioned?
#807 [22:37] <TK> Yes, but to no avail
#808 [22:37] <TK> The runtime environment is still not updating'
#809 [22:37] <mattym> TK, Uninstall Eset as well, restart the PC before trying the launcher again.
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#815 [22:48] <TK> So the problem actually changed after I restarted. It opened the launcher, but when I tried to launch the game it would tell me "Error: Unable to start game" and the latest version and snapshot were displayed as having no version number (the parentheses next to them were empty). After that I tried to run it in compatibility mode but that again fail
#816 [22:48] <TK> ed and when I set it back to normal it no longer opened the launcher.
#817 [22:48] <jenavi> i made a in app purchase in minecraft pocket edition the app closed out and when i went back into it, It showed as if i never purchased it and i seen that i was billed i contact apple they said they count refund me i had to contact app developer
#818 [22:50] <mattym> jenavi, Who were you billed by?
#819 [22:50] <mattym> TK, Ok at least its changed. Lets see if a fresh install fixes it now.
#820 [22:50] <mattym> ??> TK win/reinst
#821 [22:50] <Mightyena> TK: You may need to reinstall the locally installed files that Minecraft puts into place.
#822 [22:50] <Mightyena> TK: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#823 [22:50] <jenavi> minecraft
#824 [22:51] <jenavi> i have the pocket edition minecraft its on my iphone
#825 [22:51] <mattym> jenavi, But the purchase is in an Apple app store receipt or somewhere else?
#826 [22:52] <jenavi> yes its in apple store
#827 [22:52] <mattym> jenavi, What was the purchase for/of?
#828 [22:53] <jenavi> a world
#829 [22:53] <mattym> jenavi, Was it purchased for money or via already purchased minecoins?
#830 [22:55] <jenavi> well i guess was purchasing more coins it showed the cost of the world and i just clicked on that
#831 [22:56] <mattym> jenavi, Well according to this Apple should be handling support for that directly. https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#832 [22:57] <jenavi> that's what i told them but they were like no u need to contact to the app developer
#833 [22:58] <mattym> jenavi, Well, you can contact Mojang, wait probably days, for them just to tell you to contact Apple support. In the end, its Apples system that charged you without giving you what you needed.
#834 [22:59] <TK> Alright, so it appears that nothing overall changed from the start. I'm noticing that the "downloading updates" phase always completes; it's the "updating" phase where the updating the runtime fails. Could that have anything to do with it, and what should I do next?
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#836 [23:00] <mattym> TK, We can try a different scan to see if the last one missed any problems.
#837 [23:00] <mattym> ??> TK av/adwcleaner
#838 [23:00] <Mightyena> TK: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#839 [23:00] <Mightyena> TK: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#843 [23:03] <jenavi> well i try it thank you for the help. hopefully ill be able to slove this
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#846 [23:05] <Mars> Why is SE Binary not responding on 1.14.4?
#847 [23:05] <mattym> ??> Mars av/adwcleaner
#848 [23:05] <Mightyena> Mars: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#849 [23:05] <Mightyena> Mars: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#854 [23:08] <TK> I did the clean; didn't help. I also just tried to run the Minecraft Launcher as administrator, but that didn't help either.
#855 [23:09] <mattym> TK, Are you on your home internet connection?
#856 [23:09] <TK> Yes.
#857 [23:09] <mattym> TK, Is the computer your own, or provided by a work/school/library/other?
#858 [23:10] <TK> No.
#859 [23:10] <mattym> TK, Wasn't a yes or no question.
#860 [23:10] <TK> Sorry; it's my own.
#861 [23:12] <mattym> TK, Ok, not sure what else to check. Everything that we know to cause that type of issue has either already been checked for, removed, or ruled out.
#862 [23:13] <TK> Hmmm.
#863 [23:13] <TK> do you think the discord server might be able to help?
#864 [23:13] <mattym> TK, Most of the people that do support there are either from here also, or using our resources.
#865 [23:16] <TK> Is there anybody you know that I could contact that would be able to help?
#866 [23:17] <mattym> TK, The issue is caused by something on the computer either blocking the game from downloading what it needs, or something preventing it from installing what it needs.
#867 [23:18] <mattym> TK, It may be something we are not able to find with remote support. You may want to take the computer to someone or a shop that can actually sit and work with it to see if something is causing an issue.
#868 [23:19] <TK> Yeah, it seems that's the most likely path of aid at this point. It might have to do with permissions, but I'm not too sure in these matters. Regardless, thanks for your help.