#1 [00:20] * Skycape [webchat@206.190.197.141] has joined #minecrafthelp
#2 [00:20] <Skycape> Hello, i'm trying to open my mc but it wont open at all.
#3 [00:28] * Super_Smol [webchat@162-237-14-68.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#4 [00:29] <Super_Smol> Hi! For whatever reason my Minecraft launcher won't open no matter what. I've already restarted my PC and reinstalled the launcher.
#5 [01:06] * Captain [webchat@229.sub-174-193-201.myvzw.com] has joined #minecrafthelp
#6 [01:30] * Sam [webchat@cpe-45-48-220-192.socal.res.rr.com] has joined #minecrafthelp
#7 [01:35] <Sam> Hello, I was closed out mid payment and still charged. I am unable to use my account but I do have an email stating that I need to redirect to finish the purchase which I was unable to do. During the first few times I attempted, there were constant name errors which did not apply well to what was written and refused to let me pay and froze. I did r
#8 [01:35] <Sam> eceive the email after this stating I was to finish the payment but was already charged. If there is a way I can email screenshots, I'll gladly do that.
#9 [01:39] * GovOfficial [webchat@ip70-189-106-136.ok.ok.cox.net] has joined #minecrafthelp
#10 [01:40] <GovOfficial> Hi, for some reason my Minecraft Launcher is starting then shutting down on its own
#11 [01:40] <GovOfficial> Whenever I double click it, it will load. Then nothing will show up
#12 [01:41] <GovOfficial> when I look into Launcher Logs it says it is Initiating then immediately after it Initiates Shutdown
#13 [01:41] <GovOfficial> or well NetQueue shuts down
#14 [01:54] * arnav [webchat@bb116-15-36-98.singnet.com.sg] has joined #minecrafthelp
#15 [01:56] <arnav> After I have purchased minecraft java on my PC, I have downloaded the mincraft launcher and it is not opening. I have clicked on it and have tried to manually open it but it is just not opening.
#16 [02:03] * asdf [~asdf@67.142.112.166] has quit. (Read error: Connection reset by peer)
#17 [02:03] <arnav> I have restarted the laptop and have reinstalled it as well but nothing works.
#18 [02:05] <GovOfficial> arnav, Is the launcher itself not opening at all when you try to open it
#19 [02:06] <arnav> yes
#20 [02:07] * Sam [webchat@cpe-45-48-220-192.socal.res.rr.com] has joined #minecrafthelp
#21 [02:07] * Sam [webchat@cpe-45-48-220-192.socal.res.rr.com] has quit. (Client Quit)
#22 [02:12] <arnav> that is the only problem, the launcher is not opening
#23 [02:14] <GovOfficial> arnav, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#24 [02:14] <GovOfficial> a reason issue has arisen with the recent update of the launcher
#25 [02:15] * _SpyPie_ [webchat@abvl138.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#26 [02:15] * _SpyPie_ [webchat@abvl138.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#27 [02:17] * asdf [~asdf@67.142.112.166] has joined #minecrafthelp
#28 [02:27] * GovOfficial [webchat@ip70-189-106-136.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#29 [02:30] * jonfer [webchat@201-42-174-87.dsl.telesp.net.br] has joined #minecrafthelp
#30 [02:30] <jonfer> anyone willing to help me with the "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information" error?
#31 [02:37] * PinValentine [webchat@ip72-203-2-154.lv.lv.cox.net] has joined #minecrafthelp
#32 [02:38] <PinValentine> Hi. I'm having trouble logging into Minecraft. I forgot the password, and apparently it's with an old Email I no longer have access too. My player name is PinValentine.
#33 [02:51] * arnav [webchat@bb116-15-36-98.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#34 [03:00] * jonfer [webchat@201-42-174-87.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#35 [03:03] * Costa_lotta [webchat@b0f82724.bb.sky.com] has joined #minecrafthelp
#36 [03:03] <Costa_lotta> Minecraft Launcher doesn't work.
#37 [03:04] <Costa_lotta> Java win7
#38 [03:04] <Costa_lotta> I uninstalled and re-installed Minecraft and re-booted my PC but same.
#39 [03:05] <Costa_lotta> I downloaded the latest Java version but no change.
#40 [03:05] <Costa_lotta> I enabled win7 compatibility mode and ran as admin - same.
#41 [03:06] <Costa_lotta> I can log-in OK
#42 [03:09] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#43 [03:19] <Costa_lotta> Is it a universal problem launching Minecraft?
#44 [03:32] * asdf [~asdf@67.142.112.166] has quit. (Read error: Connection reset by peer)
#45 [03:33] * asdf [~asdf@67.142.112.166] has joined #minecrafthelp
#46 [03:52] * Costa_lotta [webchat@b0f82724.bb.sky.com] has quit. (Quit: webchat.esper.net)
#47 [04:18] * ItsSlowFocusZ [webchat@cm-114-109-213-191.revip13.asianet.co.th] has joined #minecrafthelp
#48 [04:19] <ItsSlowFocusZ> I can't open the Minecraft Launcher
#49 [04:41] * crafty_jasper [webchat@84-24-158-69.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#50 [04:42] <crafty_jasper> If I try to start the launcher it pops up in taskmanager for a few seconds and then dissapears again.
#51 [04:51] * JWo1f28 [webchat@host86-144-75-129.range86-144.btcentralplus.com] has joined #minecrafthelp
#52 [04:53] <JWo1f28> Hi, sorry if this is a common issue or an easy fix. When trying to boot the java launcher it doesnt start, cant see any processes in task manager. Ive tried to reinstall the launcher and java libraries but to no avail.
#53 [04:54] <JWo1f28> forgot to add, ive seen people with similar issues try to reinstall nvidia drivers, but I dont have an nvidia card. Just use integrated
#54 [05:11] <crafty_jasper> JWo1f28 Same Thing
#55 [05:11] <crafty_jasper> only mine pops up in task for a few seconds and I do have a nvidia gpu
#56 [05:13] <JWo1f28> yeah in just browsing for anyone else who may have a solution but its all specific cases from what I can see
#57 [05:17] * crafty_jasper [webchat@84-24-158-69.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#58 [05:28] * evelaur [webchat@86-40-249-6-dynamic.agg2.kny.prp-wtd.eircom.net] has joined #minecrafthelp
#59 [05:28] <evelaur> help
#60 [05:30] * evelaur [webchat@86-40-249-6-dynamic.agg2.kny.prp-wtd.eircom.net] has quit. (Client Quit)
#61 [05:34] * crafty_jasper [webchat@84-24-158-69.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#62 [05:42] * SLOOSTRIK [webchat@ip51cdc2fe.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#63 [05:42] <SLOOSTRIK> I want to join Hypixel, but there is a problem
#64 [05:43] <SLOOSTRIK> Minecraft says 'Loading terrain' and after that I'm joining the server, but I've got a lot of lagg so I can't join.
#65 [05:44] <SLOOSTRIK> But yesterday I joined Hypixel and I didn't got any proble,
#66 [05:47] <SLOOSTRIK> I'm playing minecraft 1.12.2 btw
#67 [05:52] * yariza [webchat@ip-37-201-184-74.hsi13.unitymediagroup.de] has joined #minecrafthelp
#68 [05:52] <yariza> Hey
#69 [05:53] <yariza> I wanted to ask how I can email you
#70 [05:53] <yariza> Can you send me link or the email
#71 [05:56] * SLOOSTRIK [webchat@ip51cdc2fe.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#72 [06:05] <Greymagic27> yariza, Hey. What's the issue?
#73 [06:10] * Mia [webchat@broadband-37-110-135-142.ip.moscow.rt.ru] has joined #minecrafthelp
#74 [06:13] <Mia> How can I connect Java version 1.14.4 for with iOS version 1.12.1 using local network without realms?
#75 [06:13] <Mia> How can I connect Java version 1.14.4 for Mac with iOS version 1.12.1 using local network without realms?
#76 [06:13] <urielsalis> Mia, you cant
#77 [06:13] <urielsalis> Mia, only the bedrock edition can play with the ios version
#78 [06:14] <urielsalis> Mia, and the bedrock edition for PC is only available in Windows 10
#79 [06:16] <Mia> urielsalis thank you, I will try to get refund
#80 [06:17] <urielsalis> ??> Mia account/refund
#81 [06:17] <Mightyena> Mia: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#82 [06:22] <yariza> Mia du geile
#83 [06:33] * Nep [webchat@host86-152-88-25.range86-152.btcentralplus.com] has joined #minecrafthelp
#84 [06:34] <Nep> my launcher wont start
#85 [06:34] <urielsalis> Nep, what happens when you try?
#86 [06:34] <Nep> it shows loading then nothing happens
#87 [06:34] <urielsalis> ??> Nep tools/hjt
#88 [06:34] <Mightyena> Nep: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#89 [06:34] <Mightyena> Nep: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#90 [06:36] <Nep> done!
#91 [06:36] <urielsalis> Nep, paste the link here please
#92 [06:36] * Velusion_ [webchat@c83-255-195-85.bredband.comhem.se] has joined #minecrafthelp
#93 [06:37] <Nep> https://paste.ubuntu.com/p/t7c8yySVWV/
#94 [06:37] <Nep> that?
#95 [06:37] <Velusion_> Hey, i want to refund Minecraft. How should i do?
#96 [06:37] <urielsalis> Nep, yep, one second
#97 [06:37] <urielsalis> ??> Velusion_ account/refund
#98 [06:37] <Mightyena> Velusion_: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#99 [06:37] <urielsalis> Velusion_, might I ask why? if its a technical issue we might be able to help too :)
#100 [06:38] <urielsalis> Nep, uninstall Overwolf
#101 [06:38] <Nep> ok
#102 [06:38] <urielsalis> Nep, also:
#103 [06:38] <urielsalis> ??> Nep av/mcafee
#104 [06:38] <Mightyena> Nep: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#105 [06:38] <Mightyena> Nep: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#106 [06:38] <urielsalis> ??> Nep av/mcafee/uninstall
#107 [06:38] <Mightyena> Nep: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#108 [06:38] <Velusion_> I want to refund beqause i didn't like the game :(
#109 [06:39] <Velusion_> Pls help
#110 [06:40] * Skinny_PEPE [webchat@82-203-157-209.bb.dnainternet.fi] has joined #minecrafthelp
#111 [06:40] <Skinny_PEPE> hi
#112 [06:40] <urielsalis> Velusion_, follow the instructions Mightyena gave you
#113 [06:40] <Velusion_> But i have done it and they send me here
#114 [06:41] <Skinny_PEPE> i cant connect to realms
#115 [06:41] * Skinny_PEPE [webchat@82-203-157-209.bb.dnainternet.fi] has quit. (Client Quit)
#116 [06:41] <Nep> skinny_PEPE are you using the right version?
#117 [06:41] <Nep> it must be the latest
#118 [06:42] * Nep [webchat@host86-152-88-25.range86-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#119 [06:44] * Nep [webchat@host86-152-88-25.range86-152.btcentralplus.com] has joined #minecrafthelp
#120 [06:44] <Nep> hi im back
#121 [06:45] <Nep> urielsalis?
#122 [06:45] * Velusion [webchat@c83-255-195-85.bredband.comhem.se] has joined #minecrafthelp
#123 [06:46] <Velusion> Witch email adress can i mail to if i need help with refunding Minecraft?
#124 [06:48] <Velusion> ?
#125 [06:49] * misskeisha [webchat@121.225.220.203.dial.dynamic.acc01-walk-gaw.comindico.com.au] has joined #minecrafthelp
#126 [06:50] * misskeisha [webchat@121.225.220.203.dial.dynamic.acc01-walk-gaw.comindico.com.au] has quit. (Client Quit)
#127 [06:51] <Nep> is there any mods on rn?
#128 [06:51] <Nep> @everyone
#129 [06:54] * LordBrunch [webchat@d40a1681.rev.stofanet.dk] has joined #minecrafthelp
#130 [06:56] * A16H [webchat@5ac68b03.bb.sky.com] has joined #minecrafthelp
#131 [06:56] <A16H> My minecraft launcher won't load
#132 [06:56] <LordBrunch> Im getting the Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host error, and ive tired a few thing. Like reinstalling minecraft, updating java, and clearing my dns cache, but nothing has worked. I just wanna play on a realm on vanilla 1.14. Any way to fix this?
#133 [06:57] * Velusion_ [webchat@c83-255-195-85.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#134 [06:58] * LordBrunch [webchat@d40a1681.rev.stofanet.dk] has quit. (Client Quit)
#135 [06:58] <Nep> my minecraft isnt starting
#136 [07:01] <Greymagic27> ??> Nep launcher/log-txt
#137 [07:01] <Mightyena> Nep: We need to see your full launcher log, which is created in the game directory.
#138 [07:01] <Mightyena> Nep: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#139 [07:01] <Greymagic27> A16H, Take a look at the workaround here: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#140 [07:02] <Nep> https://paste.ubuntu.com/p/gdfSW89sXM/
#141 [07:04] <Greymagic27> Nep, That's a hijackthis log. Can you follow the steps Mightyena sent above to grab a launcher_log from the game?
#142 [07:07] <Nep> oh right ok
#143 [07:09] * Nep [webchat@host86-152-88-25.range86-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#144 [07:10] * Nep [webchat@host86-152-88-25.range86-152.btcentralplus.com] has joined #minecrafthelp
#145 [07:10] <Nep> https://paste.ubuntu.com/p/NM3SnRmFVT/ is my launcher log
#146 [07:11] <Nep> Mightyena https://paste.ubuntu.com/p/NM3SnRmFVT/
#147 [07:11] <Greymagic27> Nep, Wait for the game to crash, then send the log again.
#148 [07:12] <Nep> i cant open the launcher
#149 [07:13] <Greymagic27> Nep, Ah. Your issue may be related to this: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#150 [07:14] <Nep> ah ok
#151 [07:14] <Nep> ill try it
#152 [07:16] * Lehmanahk [webchat@230-188-196-88.dyn.estpak.ee] has joined #minecrafthelp
#153 [07:16] <Lehmanahk> Hello
#154 [07:16] <Greymagic27> Lehmanahk, Hi. What's the issue?
#155 [07:17] <Lehmanahk> I have a question. Can i refund my just bought minecraft java edition?
#156 [07:17] <Greymagic27> ??> Lehmanahk account/refund
#157 [07:17] <Mightyena> Lehmanahk: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#158 [07:17] <Greymagic27> Lehmanahk, Are you refunding it due to a technical issue? If so, we may be able to help you here
#159 [07:18] <Nep> the legacy version works but is there a fix for the latest one?
#160 [07:29] <A16H> Greymagic27 it's still doing the same thing even though I did what it said
#161 [07:37] <Lehmanahk> i have read all the texts
#162 [07:37] <Lehmanahk> but i have no idea where do i go to get a refund
#163 [07:38] * LolImHacking [webchat@047-027-249-179.res.spectrum.com] has joined #minecrafthelp
#164 [07:39] <LolImHacking> im having problems logging in to my minecraft account on the mojang website and i can not lot in to my minecraft launcher
#165 [07:40] * Nep [webchat@host86-152-88-25.range86-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#166 [07:44] * BuckCordao [webchat@bd23ee77.virtua.com.br] has joined #minecrafthelp
#167 [07:44] <BuckCordao> hello
#168 [07:44] <BuckCordao> help to login in this pc?
#169 [07:47] * LolImHacking [webchat@047-027-249-179.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#170 [07:58] * Shifu [webchat@dsl-jklbng11-54fa43-113.dhcp.inet.fi] has joined #minecrafthelp
#171 [07:58] <BuckCordao> someone?
#172 [07:58] <Shifu> Hello There
#173 [07:58] <Shifu> I need to refund my minecraft java editon. However, I cant seem to find an contact information for the customer support. Could anyone assist me?
#174 [08:05] * Shifu [webchat@dsl-jklbng11-54fa43-113.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#175 [08:35] * famous [webchat@185.144.8.174] has joined #minecrafthelp
#176 [08:36] <famous> f
#177 [08:36] <famous> If i logged into my account and i wanna start playing on a Server it Always says invalid session try Restart your game#
#178 [08:36] <famous> i tried it 1000 times but it doesnt work
#179 [08:40] * Tedd [webchat@c-67-187-45-233.hsd1.ga.comcast.net] has joined #minecrafthelp
#180 [08:41] <Tedd> I am on Windows 10, and whenever I try to open up the Minecraft Launcher, it loads, and nothing ever opens. There isn't even an error popup or anything. I looked in task manager and it says it is running in the background as a 32 bit file, but almost immediately closes right after
#181 [08:47] <Tedd> hello?
#182 [08:52] * EliteMik96 [webchat@cpc82935-enfi22-2-0-cust200.20-2.cable.virginm.net] has joined #minecrafthelp
#183 [08:53] <EliteMik96> Hello, there, I am unable to log in, when my brother tries my login on his PC, it works, but when I do it on mine, it does not work. Please help me, I have waited for an hour so far and nothing. Please help me.
#184 [08:53] <EliteMik96> - EliteMik96 [elitemik96@gmail.com]
#185 [08:53] <Tedd> ??
#186 [08:53] <Tedd> nobody has got to me so far
#187 [08:54] <EliteMik96> Same here.
#188 [08:54] <famous> yep
#189 [08:54] <Tedd> its a shame
#190 [08:56] * Tedd [webchat@c-67-187-45-233.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#191 [09:01] * famous [webchat@185.144.8.174] has quit. (Quit: webchat.esper.net)
#192 [09:21] * dylan_vidz__onyt [webchat@05429e30.skybroadband.com] has joined #minecrafthelp
#193 [09:21] <dylan_vidz__onyt> hello?
#194 [09:22] * dylan_vidz__onyt [webchat@05429e30.skybroadband.com] has quit. (Client Quit)
#195 [09:27] * stoopid_head [webchat@155.186.180.224] has joined #minecrafthelp
#196 [09:27] * stoopid_head [webchat@155.186.180.224] has quit. (Client Quit)
#197 [09:39] * BuckCordao [webchat@bd23ee77.virtua.com.br] has joined #minecrafthelp
#198 [09:41] <BuckCordao> someone can help me?
#199 [09:49] * BuckCordao [webchat@bd23ee77.virtua.com.br] has quit. (Quit: webchat.esper.net)
#200 [09:52] * PinValentine [webchat@ip72-203-2-154.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#201 [10:03] * Josh5 [webchat@c-68-40-29-170.hsd1.mi.comcast.net] has joined #minecrafthelp
#202 [10:05] <Josh5> I am unable to open my Minecraft launcher, and have reinstalled it and java several times. All I see when I click on my new launcher is a quick loading symbol then nothing? Any help would be appreciated thanks!
#203 [10:10] * ThePastNights [webchat@S010670037e3da62f.fm.shawcable.net] has joined #minecrafthelp
#204 [10:11] <ThePastNights> Hello, it won’t let me open the minecraft launcher on windows 10 I just purchased it yesterday.
#205 [10:11] <Josh5> Hi welcome to my life *Sob*
#206 [10:11] <Josh5> So its not just me that's reassuring..
#207 [10:12] <ThePastNights> Yep. Any solutions?
#208 [10:12] * ThePastNights [webchat@S010670037e3da62f.fm.shawcable.net] has quit. (Client Quit)
#209 [10:14] * Justin [webchat@pool-68-162-208-59.bstnma.fios.verizon.net] has joined #minecrafthelp
#210 [10:14] <Justin> Hello!
#211 [10:15] <Justin> Is anyone in here
#212 [10:15] * Justin [webchat@pool-68-162-208-59.bstnma.fios.verizon.net] has quit. (Client Quit)
#213 [10:26] * juicy [webchat@173-19-170-156.client.mchsi.com] has joined #minecrafthelp
#214 [10:26] <juicy> hey
#215 [10:27] <juicy> i just bought mc last night and when i run it it says unable to update minecraft runtime environment
#216 [10:29] * Hugo [webchat@apu-r.ratnet.stw.uni-erlangen.de] has joined #minecrafthelp
#217 [10:31] <Hugo> Hello, since a few days my minecraft launcher won't start. I also tried to open it after reinstallation of Java and the launcher itself.
#218 [10:37] * Teh_Dark_Frog [webchat@136.50.6.18] has joined #minecrafthelp
#219 [10:38] <Teh_Dark_Frog> Whenever im in a server my minecraft keeps crashing with some random error code
#220 [10:38] * Fred [webchat@87-59-105-111-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#221 [10:38] * Sog [webchat@99-137-60-25.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#222 [10:38] * Fred [webchat@87-59-105-111-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#223 [10:38] * juicy [webchat@173-19-170-156.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#224 [10:39] <Sog> My Minecraft Launcher won't open and i've tried everything i know and i've looked things up and still nothing
#225 [10:39] <Hugo> Same Sog
#226 [10:41] <Sog> is this like something new because 2 days ago i was playing it just fine and ever since yesterday i can't open it
#227 [10:41] <Hugo> Yes
#228 [10:43] <Hugo> It happened two day ago also, I wanted to open the launcher but I couldn't open it, since then I tried reinstalling Java and Minecraft, cleaning the registery but nothing heleped
#229 [10:43] <Sog> same here i even tried the alternate download
#230 [10:43] <Hugo> me too
#231 [10:43] <Sog> and reinstalling java and opening as administrator
#232 [10:44] <Sog> its frusterating
#233 [10:44] <Hugo> yes...
#234 [10:45] * Lord_of_Life_ [~Lord@77.28.163.153] has joined #minecrafthelp
#235 [10:45] <Hugo> The only thing we can do here is waiting...
#236 [10:45] <Sog> yeah thats what i assumed and i wish someone would get back to us
#237 [10:46] * Lord_of_Life [~Lord@46.217.56.241] has quit. (Ping timeout: 190 seconds)
#238 [10:47] * soylentplaid [webchat@192-0-193-138.cpe.teksavvy.com] has joined #minecrafthelp
#239 [10:47] <Hugo> 😕
#240 [10:47] <soylentplaid> Hello, I would like help migrating my legacy account.
#241 [10:48] <soylentplaid> Are there human administrators in this chat channel?
#242 [10:48] <Hugo> I think we have to wait until few hours...
#243 [10:48] <soylentplaid> All attempts to contact support link me to the old mojang.net contact page, which redirects to the minecraft.net help page index.
#244 [10:49] <soylentplaid> No I did not want to do a web preview.
#245 [10:49] <soylentplaid> Unbelievable.
#246 [10:50] * Kermek [webchat@88.135.178.16.static.kolnet.eu] has joined #minecrafthelp
#247 [10:50] <Kermek> My minecraft laucher does not open
#248 [10:51] <Sog> same here kermek
#249 [10:51] * Kermek [webchat@88.135.178.16.static.kolnet.eu] has quit. (Client Quit)
#250 [10:53] * Sog [webchat@99-137-60-25.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#251 [10:54] <JWo1f28> from what ive seen, and obviously im not qualified at all to talk about this but mainly people dont fix it, just get workarounds. idk tho
#252 [10:58] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#253 [11:05] * MrOneHip [webchat@184.170.246.167] has joined #minecrafthelp
#254 [11:06] <MrOneHip> I have downloaded and installed the Minecraft Launcher, but when I try to run the application, it does not start
#255 [11:06] <Hugo> same Kermek
#256 [11:06] <Hugo> and MrOneHip
#257 [11:09] <MrOneHip> are there any suggestions on what to do?
#258 [11:10] <Hugo> we are actually waitning for the same thing
#259 [11:15] * Toothless32 [webchat@74.122.77.126] has joined #minecrafthelp
#260 [11:22] <Toothless32> Hi, a few friends of mine want to start a SMP with eachother and I need to download windows 10 edition of minecraft bedrock. to do this, I went to account.mojang.com to download windows 10 edition recently, and found my purchase of Java, and a button that said "redeem windows 10 edition". I tried it, which took me to the microsoft store, only to sa
#261 [11:22] <Toothless32> y that the code has already been redeemed. I have never seen that code before and have never gotten bedrock edition before. I am on a free trial run for now, but I do not know what to do when that runs out...
#262 [11:28] <Hugo> It is actually an old offer wich was available until october of the past year.
#263 [11:29] <Hugo> I remind my problem: since a few days my minecraft launcher won't start. I also tried to open it after reinstallation of Java and the launcher itself.
#264 [11:52] * Janmann123 [webchat@193-83-214-65.adsl.highway.telekom.at] has joined #minecrafthelp
#265 [11:53] <Janmann123> Hello, I forgot the e-mail I logged in with in Minecraft and now I can't play. My user Name is Janzgibob, please help me thanks
#266 [12:09] * mereca03 [webchat@ip70-160-46-115.hr.hr.cox.net] has joined #minecrafthelp
#267 [12:09] * tipau [webchat@xdsl-78-35-202-171.nc.de] has joined #minecrafthelp
#268 [12:10] <mereca03> hi i purchased java edition instead of the windows 10 edition and i just would like to know how to get the order number or transaction ID
#269 [12:11] <mattym> mereca03, It would be in the confirmation of purchase email.
#270 [12:11] * mereca03 [webchat@ip70-160-46-115.hr.hr.cox.net] has quit. (Client Quit)
#271 [12:13] * guilllomm [webchat@apoitiers-657-1-10-68.w109-220.abo.wanadoo.fr] has joined #minecrafthelp
#272 [12:13] <guilllomm> hi, i think i get my account hacked, how can i get help ?
#273 [12:13] <tipau> I don´t can open Minecraft. Do you know what's the problem?
#274 [12:13] <mattym> ??> guilllomm account/send-email
#275 [12:13] <Mightyena> guilllomm: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#276 [12:13] <Mightyena> guilllomm: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#277 [12:13] <mattym> tipau, What happens when you try?
#278 [12:13] <tipau> it dont open
#279 [12:13] <guilllomm> thx
#280 [12:14] <mattym> tipau, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#281 [12:18] <Hugo> I remind my problem: since a few days my minecraft launcher won't start. I also tried to open it after reinstallation of Java and the launcher itself.
#282 [12:19] <mattym> Hugo, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#283 [12:19] * tipau [webchat@xdsl-78-35-202-171.nc.de] has quit. (Quit: webchat.esper.net)
#284 [12:25] <Hugo> thanks. Mow I can open the launcher.
#285 [12:25] <Hugo> 2questions: When are we going to be able to go back to the current launcher?
#286 [12:26] <Hugo> And how is it possible to check if its the right time?
#287 [12:31] <mattym> Hugo, If you followed all the instructions, you should be back on a working current launcher.
#288 [12:31] * Yami_Yugi_ [webchat@90.253.118.27] has joined #minecrafthelp
#289 [12:32] <Yami_Yugi_> hey
#290 [12:33] <Yami_Yugi_> So I lost access to the email my account is set up with; and I do not remember the answers to my security questions to log into my account, nor do I remember the password to log in via the launcher. is there anything I can do?
#291 [12:34] <mattym> ??> Yami_Yugi_ account/send-email
#292 [12:34] <Mightyena> Yami_Yugi_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#293 [12:34] <Mightyena> Yami_Yugi_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#294 [12:43] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#295 [12:49] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#296 [12:52] * Bichonche [webchat@75.55.12.109.rev.sfr.net] has joined #minecrafthelp
#297 [12:52] <Bichonche> Well hello there ! I was wondering if anyone has had the issue in which the Minecraft Launcher does not indeed launch on Windows 10
#298 [12:53] <mattym> Bichonche, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#299 [12:54] <Bichonche> Oh. I'm gonna try that then
#300 [12:54] * JWo1f28 [webchat@host86-144-75-129.range86-144.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#301 [12:56] <Bichonche> Well that surprisingly worked
#302 [12:57] <Bichonche> thank you very much
#303 [13:01] * guilllomm [webchat@apoitiers-657-1-10-68.w109-220.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#304 [13:07] * soylentplaid [webchat@192-0-193-138.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#305 [13:10] * Yami_Yugi_ [webchat@90.253.118.27] has quit. (Quit: webchat.esper.net)
#306 [13:12] * Bee_Child [webchat@S0106105611bdb676.ok.shawcable.net] has joined #minecrafthelp
#307 [13:14] <Bee_Child> i purchased java addition. cant connect with xbox users which was the whole point in purchase, asked to return got the technical help was told i got the return, was never refunded and still purchased the other version. how do i get my refund.
#308 [13:15] <mattym> Bee_Child, How long ago did you get the reply to the return request?
#309 [13:15] * firedragon180 [webchat@pool-100-36-1-19.washdc.fios.verizon.net] has joined #minecrafthelp
#310 [13:15] * firedragon180 [webchat@pool-100-36-1-19.washdc.fios.verizon.net] has quit. (Client Quit)
#311 [13:15] <Bee_Child> around august 28th was told it might take a few weeks to be put back into my account ( cant supply email is needed)
#312 [13:16] * Hawkeyz [webchat@cpe-98-28-67-203.columbus.res.rr.com] has joined #minecrafthelp
#313 [13:17] <mattym> Bee_Child, Try replying to that email to see if something went wrong, or ask why it has not been fully processed yet.
#314 [13:19] <Bee_Child> will try thank you,
#315 [13:19] <Hawkeyz> Hey there, I am playing on JE. I have been exploring the map for hours and I cannot find Pandas ... I have referenced the wiki and I can not find clear statements on whether Pandas only spawn in Bamboo Forests or if they spawn in all variations of the Rain-forest on Java. Any help would be appreciated.
#316 [13:20] <mattym> Hawkeyz, The wiki clearly states Jungle biomes.
#317 [13:21] <Hawkeyz> Is there any way to find the rarity of the spawn?
#318 [13:21] * JWo1f28 [webchat@host86-144-75-129.range86-144.btcentralplus.com] has joined #minecrafthelp
#319 [13:22] <mattym> Hawkeyz, Not really, just that they appear less often then any of the other mobs there.
#320 [13:22] * sealdogo [webchat@dsl-213-233-240-084.solcon.nl] has joined #minecrafthelp
#321 [13:22] <Hawkeyz> Okay, thanks for your help
#322 [13:22] * Hawkeyz [webchat@cpe-98-28-67-203.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#323 [13:23] <sealdogo> hello im having iseus with my launcher when i try to open it just wont
#324 [13:23] <mattym> sealdogo, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#325 [13:23] * sb17fan2 [webchat@tm.82.192.54.168.dc.telemach.net] has joined #minecrafthelp
#326 [13:24] <sealdogo> oh thank you
#327 [13:26] <sb17fan2> so i have this problem when i try to start the minecraft launcher the loading icon pops up next to my mouse for a fiew seconds and then dissapears and nothing opens ive tryed installing the version where theres no installer but the same happens i have reinstalled multiple times but still nothing is working
#328 [13:27] <mattym> sb17fan2, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#329 [13:30] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#330 [13:33] * Dark32 [webchat@adsl-84-227-165-107.adslplus.ch] has joined #minecrafthelp
#331 [13:34] * Dark32 [webchat@adsl-84-227-165-107.adslplus.ch] has quit. (Client Quit)
#332 [13:36] * Dark32 [webchat@adsl-84-227-165-107.adslplus.ch] has joined #minecrafthelp
#333 [13:36] <Dark32> If have Minecraft but every time I click on it. It won't open. Can you please help me?
#334 [13:36] <mattym> Dark32, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#335 [13:36] <Dark32> thank you
#336 [13:37] * jbs [webchat@cpe-74-65-149-199.maine.res.rr.com] has joined #minecrafthelp
#337 [13:38] * sb17fan2 [webchat@tm.82.192.54.168.dc.telemach.net] has quit. (Quit: webchat.esper.net)
#338 [13:39] <jbs> I've downloaded the game, but whenever I attempt to start on any instance, it crashed without an error code
#339 [13:39] <mattym> ??> jbs launcher/log
#340 [13:39] <Mightyena> jbs: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#341 [13:41] <jbs> thanks
#342 [13:47] * JWo1f28 [webchat@host86-144-75-129.range86-144.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#343 [13:54] * Cosmic [webchat@c-98-248-5-128.hsd1.ca.comcast.net] has joined #minecrafthelp
#344 [13:55] <Cosmic> my minecraft launcher wont open
#345 [13:55] * Cosmic [webchat@c-98-248-5-128.hsd1.ca.comcast.net] has quit. (Client Quit)
#346 [14:02] * Bee_Child [webchat@S0106105611bdb676.ok.shawcable.net] has quit. (Quit: webchat.esper.net)
#347 [14:31] * Captain [webchat@221.sub-174-193-141.myvzw.com] has joined #minecrafthelp
#348 [14:32] <Captain> where can I find Mojang support to assist me?
#349 [14:38] <mattym> Captain, What do you need assistance with?
#350 [14:40] <Captain> I've yet to receive an email for a forgotten password . I was hoping on the support team can do it manually.
#351 [14:40] <mattym> Captain, Have you checked any spam/junk mail folders in your email for the message?
#352 [14:41] <Captain> yep, nothing...
#353 [14:41] <mattym> ??> Captain account/send-email
#354 [14:41] <Mightyena> Captain: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#355 [14:41] <Mightyena> Captain: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#356 [14:44] * Gio [webchat@c-24-127-101-197.hsd1.mi.comcast.net] has joined #minecrafthelp
#357 [14:45] * noah [webchat@host7216910580.direcway.com] has joined #minecrafthelp
#358 [14:45] * noah is now known as Guest91593
#359 [14:45] <Gio> When I try and open Minecraft for Windows 10 (not windows 10 edition), my mouse loads for a second and then disappears and Minecraft never opens.
#360 [14:45] <Guest91593> i just bought minecraft but i cant login
#361 [14:45] <mattym> Guest91593, What happens when you try?
#362 [14:45] <mattym> Gio, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#363 [14:46] <Guest91593> it keeps saying that i cant login and ive tried everything like changing my password
#364 [14:46] <mattym> Guest91593, What is the exact error you are getting?
#365 [14:46] <Guest91593> i mean saying that my password is invalid
#366 [14:47] <mattym> ??> Guest91593 tools/hjt
#367 [14:47] <Mightyena> Guest91593: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#368 [14:47] <Mightyena> Guest91593: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#369 [14:47] <Guest91593> ok
#370 [14:50] <Guest91593> https://paste.ubuntu.com/p/99TqyjJyvg/
#371 [14:50] <mattym> Guest91593, Ok one moment.
#372 [14:51] * Gio [webchat@c-24-127-101-197.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#373 [14:52] <mattym> Guest91593, Uninstall WonderShare or WonderShare Helper from the computer then try your login again.
#374 [14:52] <Guest91593> ok
#375 [14:52] * Dmaul2001 [webchat@72.22.230.251] has joined #minecrafthelp
#376 [14:53] <Guest91593> now it says account deleted
#377 [14:53] <Dmaul2001> I was wondering if i can a refund for the new java edition that i brought today. Due to my laptop not allowing to get on my world.
#378 [14:54] <mattym> Dmaul2001, What happens when you try to load the world?
#379 [14:54] <mattym> Guest91593, What says that?
#380 [14:55] <Guest91593> when i tried to login now it says that my account is deleted
#381 [14:55] <mattym> Guest91593, What is the ingame username?
#382 [14:55] <Guest91593> i forgot but i know the email
#383 [14:56] <mattym> Guest91593, You said you just bought it, how did you forget?
#384 [14:56] <Guest91593> found it in my desktop txt file
#385 [14:57] <Guest91593> SunLightPVPS
#386 [14:57] <mattym> Guest91593, On what website did you make the purchase?
#387 [14:58] <Dmaul2001> on minecraft. net the official web
#388 [14:58] <Guest91593> https://www.playerauctions.com/minecraft-account/ here
#389 [14:58] <mattym> Guest91593, You were scammed.
#390 [14:58] <Guest91593> NOOOOOOOOOO!
#391 [14:59] <mattym> Dmaul2001, Only messages starting with your name are for you. Your question was "What happens when you try to load the world"
#392 [15:00] <Dmaul2001> i would get a java se binary problem and it said to close it and i did and it took me to the launcher.
#393 [15:00] * Hakspo [webchat@c-98-198-75-206.hsd1.tx.comcast.net] has joined #minecrafthelp
#394 [15:00] <Guest91593> can i have a minecraft account?
#395 [15:00] <Hakspo> hello
#396 [15:00] <mattym> ??> Dmaul2001 av/adwcleaner
#397 [15:00] <Mightyena> Dmaul2001: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#398 [15:00] <Mightyena> Dmaul2001: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#399 [15:00] <mattym> Guest91593, Yes, if you by it directly from minecraft.net
#400 [15:00] <Guest91593> i mean free
#401 [15:01] <mattym> Guest91593, No
#402 [15:01] <Hakspo> I can only play the demo version when ive bought the game
#403 [15:01] <Hakspo> why tho
#404 [15:01] <Guest91593> i dont have anymore money
#405 [15:01] <mattym> ??> Hakspo launcher/relog
#406 [15:01] <Mightyena> Hakspo: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#407 [15:01] <Dmaul2001> i got it from minecraft.net
#408 [15:01] <Hakspo> still not working
#409 [15:01] <mattym> Dmaul2001, Again, only messages starting with your name are for you.
#410 [15:01] * Hugo [webchat@apu-r.ratnet.stw.uni-erlangen.de] has quit. (Quit: webchat.esper.net)
#411 [15:02] <mattym> Hakspo, What do you see on the page if you log directly in on account.mojang.com/me ?
#412 [15:02] <Guest91593> can you refund my wii u edtion new 3ds editon for java?
#413 [15:02] <mattym> Guest91593, No
#414 [15:02] <Guest91593> well i guess ima go jump off a building and die goodbye
#415 [15:02] * stalefrenchbread [webchat@24-113-91-148.wavecable.com] has joined #minecrafthelp
#416 [15:03] <stalefrenchbread> Okay so my Minecraft was working yesterday at 9:00 PM and when I tried to open the launcher today it wouldn't open.
#417 [15:03] <Hakspo> it says Redeem Gift Code or Prepaid Card
#418 [15:03] <Hakspo> Click the button below to redeem your gift code or prepaid gift card.
#419 [15:04] <Hakspo> also, when i try to go to profile on the minecraft.net page, it just sends me back to login
#420 [15:04] <Hakspo> even though im already logged in
#421 [15:05] <stalefrenchbread> like the shortcut for the launcher is broken
#422 [15:05] <stalefrenchbread> and the launcher itself wont open
#423 [15:05] <stalefrenchbread> I've uninstalled and reinstalled
#424 [15:05] <stalefrenchbread> still nothing
#425 [15:05] <mattym> Hakspo, Are you sure you are logging in with the correct account (email)?
#426 [15:06] <Hakspo> yes
#427 [15:06] * Guest91593 [webchat@host7216910580.direcway.com] has quit. (Quit: webchat.esper.net)
#428 [15:06] <mattym> stalefrenchbread, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#429 [15:06] <mattym> Hakspo, What is the ingame username?
#430 [15:06] <Hakspo> Hakspo
#431 [15:07] <mattym> Hakspo, Ok, see if the following changes anything.
#432 [15:07] <mattym> Hakspo, Windows or Mac computer?
#433 [15:07] <Hakspo> Windows
#434 [15:07] <mattym> ??> Hakspo win/reinst
#435 [15:07] <Mightyena> Hakspo: You may need to reinstall the locally installed files that Minecraft puts into place.
#436 [15:07] <Mightyena> Hakspo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#437 [15:08] * Nimoo [webchat@75-18-248-34.lightspeed.snrmca.sbcglobal.net] has joined #minecrafthelp
#438 [15:09] <Nimoo> Hi I am having difficulties opening my Minecraft Launcher
#439 [15:09] <mattym> Nimoo, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#440 [15:10] <Nimoo> I have uninstalled my Minecraft Launcher and reinstalled it
#441 [15:11] * Dmaul2001 [webchat@72.22.230.251] has quit. (Quit: webchat.esper.net)
#442 [15:11] <Nimoo> I have also tried restarting my computer
#443 [15:11] <mattym> Nimoo, See the link I gave you.
#444 [15:15] <Hakspo> ok i did everything, still the same issue
#445 [15:16] <mattym> Hakspo, Ok, you will need to contact Mojang support then.
#446 [15:16] <mattym> ??> Hakspo account/send-email
#447 [15:16] <Mightyena> Hakspo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#448 [15:16] <Mightyena> Hakspo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#449 [15:16] * Hakspo [webchat@c-98-198-75-206.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#450 [15:17] * Dmaul2001 [webchat@72.22.230.251] has joined #minecrafthelp
#451 [15:17] * Dmaul2001 [webchat@72.22.230.251] has quit. (Client Quit)
#452 [15:18] * Ace [webchat@c-69-251-67-24.hsd1.md.comcast.net] has joined #minecrafthelp
#453 [15:18] * Ace is now known as Guest13941
#454 [15:19] * Nimoo [webchat@75-18-248-34.lightspeed.snrmca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#455 [15:22] <Guest13941> I have proof of purchase for minecraft. I bought the game in 2013. I don't have access to my original e-mail. Any advice for me? can I change to another e-mail account?
#456 [15:23] <mattym> Guest13941, Are you currently unable to log into it?
#457 [15:24] <Guest13941> No. I tried to change the password but don't have access to that e-mail account
#458 [15:24] <mattym> ??> Guest13941 account/send-email
#459 [15:24] <Mightyena> Guest13941: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#460 [15:24] <Mightyena> Guest13941: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#461 [15:26] <Guest13941> I sent the message to mojang in September but I'm not sure how long it will take
#462 [15:26] <mattym> Guest13941, They are working with a large backlog currently. You will just need to wait till they reply.
#463 [15:27] <Guest13941> I figured. Thank you
#464 [15:29] * rodrigo_cangemi [webchat@bd05e49f.virtua.com.br] has joined #minecrafthelp
#465 [15:29] <rodrigo_cangemi> boa tarde a todos
#466 [15:31] <rodrigo_cangemi> nao estou conseguindo acessar a conta que acabei de criar, eu digito o login e a senha depois aperto em entrar, logo ele pede para confirmar uma figura, eu confirmo e depois ele aparece o erro: "Um erro impediu o processamento. Tente novamente"
#467 [15:31] * XiRouz [webchat@79.98.9.12] has joined #minecrafthelp
#468 [15:32] <mattym> ??> rodrigo_cangemi lang/pt
#469 [15:32] <Mightyena> rodrigo_cangemi: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#470 [15:32] <XiRouz> hello, i need some help with my java minecraft server: i cant change the ram usage and my bat file doesnt work, here is the picture https://cdn.discordapp.com/attachments/506575798421946378/633028830281334844/unknown.png
#471 [15:33] <mattym> XiRouz, Are you using a 32-Bit Operating System?
#472 [15:33] <rodrigo_cangemi> I can not access the account I just created, I enter the login and password after I press enter, then he asks to confirm a picture, I confirm and then he appears the error: "An error prevented processing. Try again"
#473 [15:33] <XiRouz> no
#474 [15:33] * Wizzio [webchat@123.155.2.93.rev.sfr.net] has joined #minecrafthelp
#475 [15:33] <mattym> XiRouz, Check the info here https://minecraftirc.net/support-articles/windows/env-vars/
#476 [15:33] * Wizzio [webchat@123.155.2.93.rev.sfr.net] has quit. (Client Quit)
#477 [15:33] <mattym> ??> rodrigo_cangemi tools/hjt
#478 [15:33] <Mightyena> rodrigo_cangemi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#479 [15:33] <Mightyena> rodrigo_cangemi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#480 [15:35] <XiRouz> +mattym theres no java options
#481 [15:36] <mattym> XiRouz, It does not show up in either of the two lists?
#482 [15:37] * Dmaul2001 [webchat@72.22.230.251] has joined #minecrafthelp
#483 [15:38] <Dmaul2001> i was wondering how can i get a refund for my minecraft java edition that i got today. due to java se binary problems
#484 [15:38] <mattym> Dmaul2001, Did you run the scan you were told to?
#485 [15:38] <XiRouz> +mattym https://cdn.discordapp.com/attachments/506575798421946378/633041004815056905/unknown.png
#486 [15:39] <mattym> XiRouz, What is the total amount of system RAM on the computer?
#487 [15:39] <XiRouz> 16gb
#488 [15:40] <mattym> XiRouz, Are you sure you installed a 64-Bit version of Java on the system?
#489 [15:41] <XiRouz> uhhh now im not sure
#490 [15:41] <XiRouz> i thought its autodetected by the site
#491 [15:41] <mattym> XiRouz, Not always, one moment.
#492 [15:42] <mattym> XiRouz, Download and install the one marked Windows Offline (64-Bit) from this page https://www.java.com/en/download/manual.jsp
#493 [15:43] <Dmaul2001> +mattym what scan?
#494 [15:44] <mattym> ??> Dmaul2001 av/adwcleaner
#495 [15:44] <Mightyena> Dmaul2001: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#496 [15:44] <Mightyena> Dmaul2001: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#497 [15:44] <XiRouz> +mattym well now my bat file at least runs that console, ill check if its really using the ram
#498 [15:45] <XiRouz> thanks mate
#499 [15:45] <mattym> XiRouz, Yeah, the auto download one usually only installs a 32-Bit version.
#500 [15:51] * Guest13941 [webchat@c-69-251-67-24.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#501 [15:51] * XiRouz [webchat@79.98.9.12] has quit. (Quit: webchat.esper.net)
#502 [15:54] * SniperRatts [webchat@S0106688f2eda9b83.cg.shawcable.net] has joined #minecrafthelp
#503 [15:56] <SniperRatts> Hi, I am not able to bring over my account every time it asks for my password I enter it and than it says it is wrong So I use forgot password to reset an than give me error that password and or user is wrong and or email is wrong. I have tried all of my emails and passwords and when I tried to mitigate it over it still give me error. and I am not
#504 [15:56] <SniperRatts> able to bring over my 2 mine craft accounts.
#505 [15:57] * daniel4 [webchat@81-224-152-180-no30.tbcn.telia.com] has joined #minecrafthelp
#506 [15:57] <SniperRatts> I am not sure why the support is not working to solve this issues but it just keeps asking me and than says I have tried to many times.
#507 [15:57] <mattym> SniperRatts, Are you trying to migrate two accounts onto one Mojang account?
#508 [15:59] <SniperRatts> nope I was trying to do both accounts separate as they both keep giving me the errors and I am not able to do anything with either one of them
#509 [15:59] <mattym> SniperRatts, What are the ingame usernames for each?
#510 [15:59] <SniperRatts> other than short of having to pay 30. two more times to get new ones
#511 [15:59] * dominic [webchat@24-216-194-138.static.vinc.in.charter.com] has joined #minecrafthelp
#512 [15:59] <SniperRatts> one is dragonratts the other i SniperRatts
#513 [16:00] <SniperRatts> I have not used my accounts for long time lol
#514 [16:00] <SniperRatts> but we are now just setting up our DeadlyGaming servers again
#515 [16:00] <mattym> SniperRatts, I am not seeing any account with dragonratts having ever existed, are you sure thats the correct name?
#516 [16:00] <dominic> I just downloaded minecraft java edition straight from minecraft.net and i tried opening it for the first time and get an error message, "Unable to update the Minecraft Runtime Enviroment" is there a fix for this?
#517 [16:00] <SniperRatts> and I wanted to join the games
#518 [16:01] <mattym> ??> dominic error/download
#519 [16:01] <Mightyena> dominic: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#520 [16:01] <daniel4> i've trouble signing in to my minecraft account. haven't done that in a long time. unsure if i've already migrated to mojang
#521 [16:02] <mattym> SniperRatts, As for the one with the same name you are using here. Are you making sure to enter the username, password, and original purchase email when trying to migrate it over?
#522 [16:02] <SniperRatts> I also just went to minecraft.net and downloaded the software and update and installed it from fresh but still not working even after uninstalling and reinstalling
#523 [16:02] <daniel4> but when i'm trying to migrate it says "your account is already migrated" but can't sign in anyway.
#524 [16:02] <mattym> SniperRatts, Because, if its unmigrated you cannot change the password. Any password changes you have been doing are just for an empty Mojang account.
#525 [16:02] <SniperRatts> Yes that is the issues lol
#526 [16:03] <mattym> SniperRatts, If you have hit the part where it told you too many attempts. Make sure to wait a full hour with no attempts to migrate or log in from any machine on your network.
#527 [16:03] <mattym> daniel4, What is the ingame username?
#528 [16:03] <SniperRatts> SniperRatts
#529 [16:05] <daniel4> that's also almost inpossible for me to remember since it been ages since playing.. :( think "dangeel" or daangeel" something like that
#530 [16:05] <dominic> I searched under Apps & Features for all the programs and uninstalled Discord and Razer Synapse and still have the same error of unable to update the minecraft runtime enviroment.
#531 [16:06] * SniperRatts [webchat@S0106688f2eda9b83.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#532 [16:06] <mattym> dominic, Did you check the antivirus/security sections on that page, those are most often the cause for your issue.
#533 [16:06] <dominic> i don't have any antivirus except windows defender (comes with windows 10)
#534 [16:07] <mattym> daniel4, Well the first exists and is migrated, the second you mentioned does not seem to exist.
#535 [16:07] <mattym> ??> dominic tools/hjt
#536 [16:07] <Mightyena> dominic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#537 [16:07] <Mightyena> dominic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#538 [16:08] <mattym> daniel4, Have you tried doing a password reset to any of the emails you may have used?
#539 [16:08] <mattym> daniel4, Only the correct one will get an actual reset reply.
#540 [16:09] <daniel4> yes, i did a password reset, getting the reply from mojang, resets password, but when trying to sign in to mojang it says unknown email adress or password
#541 [16:10] * Amsung [webchat@207.173.43.170] has joined #minecrafthelp
#542 [16:10] <mattym> ??> daniel4 tools/hjt
#543 [16:10] <Mightyena> daniel4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#544 [16:10] <Mightyena> daniel4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#545 [16:10] * Amsung [webchat@207.173.43.170] has quit. (Client Quit)
#546 [16:10] <dominic> https://paste.ubuntu.com/p/RFchVPf5kv/
#547 [16:11] <mattym> dominic, Uninstall Akamai Netsession, then restart the PC. After that try again to start the launcher.
#548 [16:11] * Dmaul2001 [webchat@72.22.230.251] has quit. (Quit: webchat.esper.net)
#549 [16:12] * Moose [webchat@209.209.238.143] has joined #minecrafthelp
#550 [16:13] <daniel4> https://paste.ubuntu.com/p/KYW852gn2Y/
#551 [16:14] * dominic [webchat@24-216-194-138.static.vinc.in.charter.com] has joined #minecrafthelp
#552 [16:15] <mattym> daniel4, So, the reset request gave you a success message when you reset the password?
#553 [16:15] <daniel4> yes!
#554 [16:15] <dominic> i deleted akami web service and it's still giving me the same error message.
#555 [16:15] <mattym> daniel4, What do you see if you log in at account.mojang.com/me ?
#556 [16:15] <mattym> dominic, How did you remove it?
#557 [16:15] <daniel4> "Error! Unknown e-mail address or password."
#558 [16:15] <dominic> windows-settings-apps and features- searched for akami-clicked uninstall
#559 [16:16] <dominic> yes i restarted already
#560 [16:16] <mattym> dominic, Ok
#561 [16:16] <mattym> ??> dominic av/adwcleaner
#562 [16:16] <Mightyena> dominic: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#563 [16:16] <Mightyena> dominic: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#564 [16:16] <mattym> daniel4, Well the report is not showing anything we know to falsely cause that error.
#565 [16:16] <mattym> daniel4, What I am guessing is that you managed to trigger the safety lockout.
#566 [16:17] <mattym> daniel4, Wait a full hour with no login attempts at all from any computer on your network.
#567 [16:17] * daniel4 [webchat@81-224-152-180-no30.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#568 [16:17] <mattym> daniel4, After the full hour, do one more password reset then attempt another login.
#569 [16:18] <dominic> after installing the program, it opened and auto closed as soon as it opened.
#570 [16:18] <Moose> Hi, I am having issues with the launcher trying to open. It closes randomly and does not open again if I try to run the launcher. The only time it opens is at a fresh install (after uninstalling). I have tried both the recommended and alternative launchers. Both give the same problem.
#571 [16:18] <mattym> Moose, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#572 [16:18] * daniel4 [webchat@81-224-152-180-no30.tbcn.telia.com] has joined #minecrafthelp
#573 [16:18] <mattym> dominic, Just try running it again.
#574 [16:19] <daniel4> and if it doesn't work then?
#575 [16:19] * dominic [webchat@24-216-194-138.static.vinc.in.charter.com] has quit. (Client Quit)
#576 [16:19] <mattym> daniel4, You left before reading what I wrote to you.
#577 [16:19] <mattym> daniel4, What I am guessing is that you managed to trigger the safety lockout.
#578 [16:19] <mattym> daniel4, Wait a full hour with no login attempts at all from any computer on your network.
#579 [16:19] <mattym> daniel4, After the full hour, do one more password reset then attempt another login.
#580 [16:20] <daniel4> the chat froze, so had to restart
#581 [16:20] * rodrigo_cangemi [webchat@bd05e49f.virtua.com.br] has quit. (Quit: webchat.esper.net)
#582 [16:20] <daniel4> alright, and if it doesn't work after that
#583 [16:20] <mattym> daniel4, We can cross that bridge when we get to it.
#584 [16:21] * dominic [webchat@24-216-194-138.static.vinc.in.charter.com] has joined #minecrafthelp
#585 [16:21] <dominic> okay i ran it and quarantined and restarted
#586 [16:22] <mattym> dominic, Reinstall the launcher. Then test again
#587 [16:22] * daniel4 [webchat@81-224-152-180-no30.tbcn.telia.com] has quit. (Client Quit)
#588 [16:25] <dominic> the launcher has opened it's downloading right now
#589 [16:27] <dominic> seems to be working making first world now
#590 [16:28] <dominic> thank you very much
#591 [16:29] <mattym> Excellent
#592 [16:42] * Optimus [webchat@c-73-216-195-42.hsd1.va.comcast.net] has joined #minecrafthelp
#593 [16:43] <Optimus> Why won't my minecraft launcher open? like there is no blue bar under it or anything.
#594 [16:45] <Optimus> is it laggy or is it a problem? here is the launcher log
#595 [16:47] <Lurks> Optimus https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#596 [16:47] <Optimus> https://paste.gg/p/anonymous/07e4e57d09164aab8555f423650389d7]
#597 [16:47] <Optimus> ok thx
#598 [16:47] * Space [webchat@cpe-76-168-213-47.socal.res.rr.com] has joined #minecrafthelp
#599 [16:48] * Space is now known as Guest94090
#600 [16:48] <Guest94090> Hello, I was wondering if there was a way to contact a mojang employee about my minecraft account
#601 [16:49] <Optimus> holy frick thank you
#602 [16:50] <Guest94090> Is there anyway I can find out what email i used to register my minecraft account? Because everywhere I go it says to enter my email (which I forgot)
#603 [16:51] * Optimus [webchat@c-73-216-195-42.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#604 [16:53] <Lurks> Guest94090 if you have tried "forgot my password" and didn't get sent a reset, when you tried all the email you know
#605 [16:58] * Bichonche [webchat@75.55.12.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#606 [17:05] * EliseoAriel_ [webchat@cpe-76-87-88-11.socal.res.rr.com] has joined #minecrafthelp
#607 [17:07] * ryan [webchat@ool-18bc132c.dyn.optonline.net] has joined #minecrafthelp
#608 [17:08] * littlebearscha [webchat@h-98-128-167-28.NA.cust.bahnhof.se] has joined #minecrafthelp
#609 [17:08] <Guest71083> hey. my minecraft launches but gives me a white screen and doesnt load and then stops responding, Any suggestions?
#610 [17:08] <littlebearscha> hello i would like to refund
#611 [17:09] <mattym> ??> Guest71083 av/adwcleaner
#612 [17:09] <Mightyena> Guest71083: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#613 [17:09] <Mightyena> Guest71083: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#614 [17:10] <mattym> ??> littlebearscha account/refund
#615 [17:10] <Mightyena> littlebearscha: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#616 [17:10] <EliseoAriel_> Can someone help me to log in? I bought Minecraft and I can log in. I'm able to log in other computers or mobile
#617 [17:10] <mattym> EliseoAriel_, What happens when you try to log in?
#618 [17:11] <littlebearscha> Mightyena i already click on that website but it said the contact support moved i don't know what to do
#619 [17:11] <mattym> littlebearscha, On the link we provided, scroll down to the contact button at the bottom of that page.
#620 [17:11] <Guest71083> Mightyena scanned my pc and all my files are good, any other suggestions?
#621 [17:11] <EliseoAriel_> "The email or the password are incorrect;
#622 [17:12] <EliseoAriel_> "
#623 [17:12] <mattym> Guest71083, It should still give you the option to do a simple fix or something similar.
#624 [17:12] <mattym> EliseoAriel_, Are you on the chat on the computer having the issue?
#625 [17:12] <Guest71083> it just says it has stopped responding and reports the crash to microsoft, nothing else pops up
#626 [17:13] <mattym> Guest71083, The scanning program should have given you the option to still perform a basic repair even if it did not find anything.
#627 [17:15] <EliseoAriel_> I don't know, I have the receipt and my ID everything, but I cant log in at the game
#628 [17:16] <mattym> EliseoAriel_, Are you in this char right now, on the computer where you are getting the error?
#629 [17:16] <mattym> chat*
#630 [17:16] <EliseoAriel_> yes I am
#631 [17:16] <mattym> ??> EliseoAriel_ tools/hjt
#632 [17:16] <Mightyena> EliseoAriel_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#633 [17:16] <Mightyena> EliseoAriel_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#634 [17:17] <EliseoAriel_> what I suppose to do ? click both?
#635 [17:18] <mattym> EliseoAriel_, Read all the instructions Mightyena wrote.
#636 [17:21] <EliseoAriel_> "HiJackThis" this is for what?
#637 [17:21] <mattym> EliseoAriel_, The tool you are using to create the scan log
#638 [17:21] <EliseoAriel_> I don't get it......
#639 [17:22] <mattym> EliseoAriel_, Get what?
#640 [17:22] <mattym> EliseoAriel_, Are you following the directions Mightyena wrote?
#641 [17:23] <EliseoAriel_> yeah to logged as ….. bla bla ?
#642 [17:25] <EliseoAriel_> sorry Matty, But i
#643 [17:26] <EliseoAriel_> didn't understand nothing...*
#644 [17:26] <mattym> EliseoAriel_, Download the program you were linked, follow along with the instructions. If you are doing them, everything will be very clear.
#645 [17:27] * daniel4 [webchat@81-224-152-180-no30.tbcn.telia.com] has joined #minecrafthelp
#646 [17:27] <EliseoAriel_> But what is "Ubuntu"?
#647 [17:27] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#648 [17:27] <daniel4> tried to wait 1 hour, and now reseted the password, still not working
#649 [17:27] <mattym> EliseoAriel_, The place you are putting the log.
#650 [17:28] <mattym> daniel4, Are you on your home network connection?
#651 [17:28] <daniel4> yes
#652 [17:29] <mattym> daniel4, Then you are going to need to contact Mojang support.
#653 [17:29] <mattym> ??> daniel4 account/send-email
#654 [17:29] <Mightyena> daniel4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#655 [17:29] <Mightyena> daniel4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#656 [17:33] <daniel4> what's the transaction ID and how am I supposed to find that after like 10 years?
#657 [17:33] <mattym> daniel4, https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-Transaction-ID-
#658 [17:35] * abigail99 [webchat@ip98-169-198-38.dc.dc.cox.net] has joined #minecrafthelp
#659 [17:35] * Guest94090 [webchat@cpe-76-168-213-47.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#660 [17:36] <abigail99> hey sorry to bother anyone, but i purchased my account back in august and still havent been able to get on. idk if it helps but i bought the game with a card from target and its not my password or email as i get my password reset emails on the email i created
#661 [17:36] <EliseoAriel_> Still not working.... My Email or password are incorrect.
#662 [17:37] <abigail99> i also cannot login onto the minecraft website too,,
#663 [17:37] <mattym> EliseoAriel_, We need the link you created to the log.
#664 [17:37] <mattym> ??> abigail99 tools/hjt
#665 [17:37] <Mightyena> abigail99: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#666 [17:37] <Mightyena> abigail99: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#667 [17:38] * Rancidtrain [webchat@32.216.89.62] has joined #minecrafthelp
#668 [17:38] <Rancidtrain> hello
#669 [17:38] <abigail99> lol ngl seems sus
#670 [17:38] <Rancidtrain> so im having an annoying problem
#671 [17:38] <Rancidtrain> what?
#672 [17:38] <mattym> Rancidtrain, Explain the problem.
#673 [17:39] <abigail99> matty, sorry to bother but do i really download that?
#674 [17:39] <Rancidtrain> okay so i try to start the minecraft lancher and it loads for like a second and then nothong happens
#675 [17:39] <mattym> abigail99, Umm, your issue is likely caused by you installing actual suspect software on your machine, so do not pretend to suddenly care. If you want help, follow the instructions you were given.
#676 [17:40] <mattym> Rancidtrain, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#677 [17:40] <abigail99> oh sorry i really didnt mean to be rude, i apologize
#678 [17:40] * Euac [webchat@187-34-250-95.dsl.telesp.net.br] has joined #minecrafthelp
#679 [17:41] * pink2004luigi [webchat@h74-214-155-182.mcsnet.ca] has joined #minecrafthelp
#680 [17:41] <Euac> i cant migrate my acount and i already tried every single password and email possible
#681 [17:42] <mattym> ??> Euac account/send-email
#682 [17:42] <Mightyena> Euac: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#683 [17:42] <Mightyena> Euac: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#684 [17:43] <EliseoAriel_> I confuse..
#685 [17:43] <abigail99> Mightyena https://paste.ubuntu.com/p/scsRpZ493P/
#686 [17:43] <EliseoAriel_> I'm*
#687 [17:44] <mattym> abigail99, Can you try getting the log one more time. Make sure you run as admin, cause that report is way to short.
#688 [17:44] <EliseoAriel_> For what is that? "Ubuntu"??
#689 [17:44] <mattym> EliseoAriel_, I explained it already.
#690 [17:44] <pink2004luigi> Hello! I wasn't sure if not being able to open minecraft is considered technical or not. I recently bought minecraft for my friend and they can't seem to open the game. They tried redownloading the recent java and minecraft too. My friend also removed discord overlay and did anything we were able to find on the internet. Compatibility, RAM, anythin
#691 [17:44] <pink2004luigi> g that said would help but my friend still can't open the game. What can she do to be able to open the game. (If it's important, she's always stuck at the MOJANG loading screen.)
#692 [17:44] <abigail99> yes will do
#693 [17:44] <mattym> EliseoAriel_, Follow the instructions you were given, get us the link you create there.
#694 [17:45] <EliseoAriel_> Okay I will do it again.
#695 [17:45] <mattym> pink2004luigi, Your friend will need to join the chat on the computer with the issue, so that we can give them the info needed to fix it.
#696 [17:46] <pink2004luigi> My friend doesn't want to contact anyone directly due to her extreme social anxiety so I'm doing it for her. I can send her any instructions needed if it's copy and paste or anything else.
#697 [17:46] <mattym> pink2004luigi, We need to get scans/logs and determine from there. We need the effected computer to join in order to do that.
#698 [17:47] <pink2004luigi> Alright, I'll tell her to join it then
#699 [17:47] <mattym> pink2004luigi, Bottom line, we do not do support via proxy.
#700 [17:47] <Euac> i dont have a transaction id i bought a key from a site that no longer exists
#701 [17:47] <mattym> Euac, Then you were scammed. Buy the game from minecraft.net
#702 [17:47] <Euac> but i already played the game
#703 [17:47] <mattym> Euac, And its likely the original owner of the key recovered it for themselves.
#704 [17:49] <EliseoAriel_> Do I need to sing up?
#705 [17:49] <daniel4> i also bought the game like 10 years ago, can't get a transaction ID from that time, how are we supposed to fix this?
#706 [17:49] <mattym> EliseoAriel_, No
#707 [17:49] * INxstalgicI [webchat@71-84-219-7.dhcp.ccmn.ca.charter.com] has joined #minecrafthelp
#708 [17:49] <mattym> daniel4, The site I linked has instructions for recovering the ID from the entire lifetimes its been sold.
#709 [17:49] <INxstalgicI> Hello
#710 [17:50] <abigail99> https://paste.ubuntu.com/p/5F3FbYsgX8/
#711 [17:50] <abigail99> i hope it worked this time
#712 [17:50] <mattym> abigail99, Ok, two issues there.
#713 [17:50] <mattym> abigail99, Do the following instructions from Mightyena first.
#714 [17:50] <INxstalgicI> When I click the login button it doesnt do anyhting
#715 [17:50] <mattym> ??> abigail99 av/adwcleaner
#716 [17:50] <Mightyena> abigail99: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#717 [17:50] <Mightyena> abigail99: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#718 [17:50] <mattym> ??> INxstalgicI tools/hjt
#719 [17:50] <Mightyena> INxstalgicI: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#720 [17:50] <Mightyena> INxstalgicI: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#721 [17:51] <abigail99> alright thank you!
#722 [17:51] <EliseoAriel_> Do I need to allow the app to make changes in my computer?
#723 [17:52] <daniel4> i first need to know when i bought the game exactly. guess you can see when my account got registered "dangeel" so I know where to look
#724 [17:52] <mattym> EliseoAriel_, Are you following the directions given to you and not someone else?
#725 [17:53] <mattym> daniel4, If its 10 years as you said, then just look at the oldest option, should be labeled 2011 and before
#726 [17:54] <daniel4> that's my guess, cant recall exact date when I bought a game
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#728 [17:55] <EliseoAriel_> Yes I am, but to be honest I don't know where do get the link..
#729 [17:56] <mattym> daniel4, My point is even if you are a year or two off, it will still fall under 2011 or before.
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#731 [17:56] <INxstalgicI> https://paste.ubuntu.com/p/HfSzngmtfg/, this is what I got from the log
#732 [17:57] <mattym> EliseoAriel_, Afyer you enter it on the paste sight, you give us the address of the page it takes you to.
#733 [17:57] <mattym> INxstalgicI, One moment
#734 [17:57] <INxstalgicI> ok
#735 [17:57] * sans [webchat@ip68-102-89-24.ks.ok.cox.net] has joined #minecrafthelp
#736 [17:58] <Euac> can someone recover a key after about 7 years
#737 [17:58] <sans> hi, i've been having issues with the latest release of minecraft, 1.14.4 to be exact, could anyone help me out?
#738 [18:00] <sans> hello?
#739 [18:00] <sans> is anybody in here?
#740 [18:00] <mattym> sans, Explain the issue.
#741 [18:00] <sans> when i load into a server or world, it immeaditely crashes.
#742 [18:01] <mattym> Euac, They can recover it whenever they want, they have the key, and the original purchase info. You only have an illegally re-sold key.
#743 [18:01] <mattym> ??> sans launcher/log
#744 [18:01] <Mightyena> sans: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#746 [18:01] <mattym> ??> INxstalgicI info/mcleaks
#747 [18:01] <Mightyena> INxstalgicI: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#748 [18:01] <Mightyena> INxstalgicI: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#749 [18:01] <mattym> ??> INxstalgicI win/hosts/edit
#750 [18:01] <Mightyena> INxstalgicI: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#751 [18:01] <Mightyena> INxstalgicI: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#752 [18:01] * abigail99 [webchat@ip98-169-198-38.dc.dc.cox.net] has joined #minecrafthelp
#753 [18:02] <abigail99> alright i ran it and restarted
#754 [18:02] <mattym> abigail99, Next step.
#755 [18:02] <mattym> ??> abigail99 info/mcleaks
#756 [18:02] <Mightyena> abigail99: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#757 [18:02] <Mightyena> abigail99: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#758 [18:02] <mattym> ??> abigail99 win/hosts/edit
#759 [18:02] <Mightyena> abigail99: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#760 [18:02] <Mightyena> abigail99: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#761 [18:02] <INxstalgicI> I used to have MCLeaks but I deleted it, because my friend told me it was for a mod. I deleted it after finding out if was illegal
#762 [18:02] <abigail99> oh i got you
#763 [18:03] <mattym> INxstalgicI, Do the rest of the instructions Mightyena provided.
#764 [18:03] <daniel4> So it said : " To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods."
#765 [18:03] * sans [webchat@ip68-102-89-24.ks.ok.cox.net] has quit. (Quit: webchat.esper.net)
#766 [18:03] <INxstalgicI> ok
#767 [18:03] <mattym> daniel4, No, that does not sound like the one for 2011 or before.
#768 [18:04] <daniel4> "Earlier than mid-2011"
#769 [18:04] <daniel4> https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-Transaction-ID-
#770 [18:04] <INxstalgicI> Ok, I opened the file for the Notepad
#771 [18:04] <abigail99> sorry to sound super dumb so when you mean remove it youmean deleting it correct?
#772 [18:04] <daniel4> straight from the link you sent me
#773 [18:04] <mattym> daniel4, One moment
#774 [18:05] <INxstalgicI> Now what do I do?
#775 [18:05] <mattym> daniel4, Contact Mojang without it, in the message box on the contact form, state that you paid via the DIBS system.
#776 [18:05] <mattym> INxstalgicI, The rest of what Mightyena said to do in the messages to you.
#777 [18:05] <mattym> abigail99, Yes
#778 [18:06] <abigail99> alright thank you will do
#779 [18:06] <EliseoAriel_> Bro, I couldn't do it. I give up, Thank you Matty
#780 [18:06] <EliseoAriel_> Peace...
#781 [18:06] <daniel4> support@minecrafthelp.zendesk.com ?
#782 [18:07] <mattym> daniel4, No, you need to fill out the form you were linked.
#783 [18:07] <INxstalgicI> Yeah, I opened the files I dont see any further instruction. Its says "This is a sample HOSTS file used by Microsoft TCP/IP for Windows"
#784 [18:07] <mattym> INxstalgicI, Read back through ALL the instructions Mightyena gave you.
#785 [18:07] <INxstalgicI> Ohh, ok
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#787 [18:09] * sans [webchat@ip68-102-89-24.ks.ok.cox.net] has joined #minecrafthelp
#788 [18:09] <sans> hi, i was here earlier. heres my logs. https://paste.ubuntu.com/p/xq9fVXyBn3/
#789 [18:09] <pink2004luigi> Back to what I was talking about earlier... If my friend joins, does she have to say anything or can I just tell you guys her nickname and you could try to help her?
#790 [18:09] <mattym> pink2004luigi, Just have her repeat the issue.
#791 [18:10] <daniel4> please link again, cause if you mean this it only gets an error https://help.minecraft.net/hc/en-us/articles/help.minecraft.net
#792 [18:10] <mattym> sans, Can you grab a log from joining a single player world, it will give more details.
#793 [18:10] <sans> ok
#794 [18:10] <INxstalgicI> Ok, I deleted the lines of text containing "Mojang". And I have changed my password any further instruction?
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#796 [18:11] <mattym> INxstalgicI, You saved the notepad file right?
#797 [18:11] <INxstalgicI> Yes
#798 [18:11] <mattym> INxstalgicI, Should be able to log in.
#799 [18:11] <INxstalgicI> Ok , I will test
#800 [18:11] * daniel4 [webchat@81-224-152-180-no30.tbcn.telia.com] has joined #minecrafthelp
#801 [18:12] <daniel4> chat froze again
#802 [18:12] <daniel4> can you link the form to send to mojang?
#803 [18:12] <INxstalgicI> Thank you so much, I am able to log in. I hope you guys have a wonderful day.
#804 [18:12] <mattym> daniel4, Scroll down to the bottom of the earlier linked pages, look for the contact button there.
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#806 [18:12] <daniel4> please link again, had to restart chat
#807 [18:13] <mattym> daniel4, Look for the contact link at the bottom of help.minecraft.net
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#811 [18:15] <sans> hey, sorry about leaving so much. heres my logs for a single player world. https://paste.ubuntu.com/p/W8y2S7KXjq/
#812 [18:15] <abigail99> alright i just finished setting the name into the notepad as "%SystemRoot%\System32\drivers\etc\hosts"
#813 [18:16] <mattym> abigail99, Go back and read through ALL of what Mightyena told you.
#814 [18:16] <mattym> sans, And thats as far as the log gets before the crash?
#815 [18:16] <sans> i guess yeah
#816 [18:17] <mattym> ??> sans tools/hjt
#817 [18:17] <Mightyena> sans: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#818 [18:17] <Mightyena> sans: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#819 [18:17] <sans> ight
#820 [18:17] <abigail99> i ran as a admin, and followed everything to what i can see
#821 [18:17] <mattym> abigail99, Read the earlier instructions.
#822 [18:17] <abigail99> it did comeup with text in the notepad should i be sending that to you aswell?
#823 [18:18] <abigail99> if youre talking about the mc leaks i did that aswell
#824 [18:18] <mattym> abigail99, Read ALL the info
#825 [18:18] <abigail99> lit did
#826 [18:18] <mattym> abigail99, Then you should know what you need to do next.
#827 [18:19] <abigail99> ok well im obvi missing it why cant you just tell me?
#828 [18:19] <mattym> abigail99, Because we do not go out of our way for people who pirated the game.
#829 [18:20] <sans> where do i find "Do a system scan and save a log file"
#830 [18:20] <abigail99> sheesh lol
#831 [18:20] <abigail99> what do you go out of the way for then
#832 [18:20] <mattym> sans, Should be on the main screen of the program you were told to download.
#833 [18:20] <mattym> abigail99, People with issues not caused by themselves.
#834 [18:21] * Jp [webchat@pool-72-76-225-226.nwrknj.east.verizon.net] has joined #minecrafthelp
#835 [18:21] <abigail99> lolok
#836 [18:21] <abigail99> maybe the stuff didnt send cos ive lit been looking over it again and again, i only got two messages about the 2nd issue
#837 [18:22] <mattym> abigail99, And if you read them both, it should be very clear.
#838 [18:23] <abigail99> abigail99: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#839 [18:23] <abigail99> 19:02 <@Mightyena> abigail99: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open" what am i missing dont be so pissy my man
#840 [18:23] <Absol> abigail99: Please keep it civil
#841 [18:23] <abigail99> lol ok
#842 [18:24] <mattym> abigail99, You were given other instructions before that.
#843 [18:24] <abigail99> and i did them
#844 [18:24] <abigail99> abigail99: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator ?? my mans im not that slow
#845 [18:25] <Jp> Hi there
#846 [18:25] <mattym> abigail99, Before that
#847 [18:25] <abigail99> bigail99: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#848 [18:25] <abigail99> 19:02 <+mattym> ??> abigail99 win/hosts/edit
#849 [18:25] <mattym> abigail99, Before that
#850 [18:25] <mattym> abigail99, Rather, the first line you recopied there
#851 [18:25] <abigail99> 19:02 <+mattym> ??> abigail99 info/mcleaks
#852 [18:25] <abigail99> 19:02 <@Mightyena> abigail99: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
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#854 [18:27] * JLucky1325 [webchat@40.red-83-33-237.dynamicip.rima-tde.net] has joined #minecrafthelp
#855 [18:29] <JLucky1325> I´ve got a problem, when i try to access to the launcher it says "unable to update the minecraft runtime environment"
#856 [18:29] * sans [webchat@ip68-102-89-24.ks.ok.cox.net] has joined #minecrafthelp
#857 [18:29] <sans> https://paste.ubuntu.com/p/qtSDtMjtc9/
#858 [18:29] <mattym> ??> JLucky1325 error/download
#859 [18:29] <Mightyena> JLucky1325: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#860 [18:30] * JLucky1325 [webchat@40.red-83-33-237.dynamicip.rima-tde.net] has quit. (Client Quit)
#861 [18:30] <mattym> sans, OK, only issues I am seeing there is McAfee, which causes all sorts of issues with the game.
#862 [18:30] <mattym> ??> sans av/mcafee/uninstall
#863 [18:30] <Mightyena> sans: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#864 [18:30] <mattym> sans, After you have done that, you will probably need to do a reisntall of the game.
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#867 [18:31] <abigail99> ok man what am i missing
#868 [18:31] <mattym> Reading comprehension
#869 [18:32] <abigail99> HSHSHSHSH
#870 [18:32] * JLucky1325 [webchat@40.red-83-33-237.dynamicip.rima-tde.net] has joined #minecrafthelp
#871 [18:33] <JLucky1325> When i try to lanch minecraftc it says "unable to update the minecraft runtime environment"
#872 [18:33] <mattym> ??> JLucky1325 error/download
#873 [18:33] <Mightyena> JLucky1325: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#876 [18:35] <JLucky1325> i´ve got norton but it´s my mian antivirus
#877 [18:35] <JLucky1325> main*
#878 [18:35] <JLucky1325> it can be caused for the norton?
#879 [18:35] <mattym> JLucky1325, Yes
#880 [18:36] * Nick2 [webchat@97-86-34-41.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#881 [18:36] <Nick2> hello i have a problem
#882 [18:36] <Nick2> The game crashed whilst initializing game
#883 [18:36] <Nick2> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#884 [18:36] <mattym> ??> Nick2 win/dxdiag
#885 [18:36] <Mightyena> Nick2: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#886 [18:37] * Nick2 [webchat@97-86-34-41.dhcp.stpt.wi.charter.com] has quit. (Client Quit)
#887 [18:37] <abigail99> ok man help me with my reading
#888 [18:40] <JLucky1325> i disabled the options of norton and the issue continues
#889 [18:40] <mattym> JLucky1325, Did the instructions on the page tell you to disable?
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#892 [18:43] <Weasel> My minecraft won't even load the launcher (or show up in task processes) even after fresh install?
#893 [18:43] <mattym> Weasel, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#894 [18:47] * abigail99 [webchat@ip98-169-198-38.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#895 [18:48] <Weasel> Oh. That's unfortunate. Thank-you though, that works!
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#904 [18:54] <heyo> cant login says invaild username / password
#905 [18:54] <mattym> heyo, Hope you saved the instructions you were given before.
#906 [18:54] <heyo> LMFOA
#907 [18:54] <heyo> didnt work my man
#908 [18:55] <mattym> heyo, Well if they didn't work then your issue is beyond what we can help with here.
#909 [18:56] * bundles [webchat@cpe-67-251-74-85.stny.res.rr.com] has joined #minecrafthelp
#910 [18:56] <heyo> lol
#911 [18:57] <sy24> hello, i'm.having trouble accessing my account. i have proof of purchase from 2011 with my transaction id. i am unsure if i ever migrated to the new system. when i tried to access my account in september, it acted like my email address didn't exist. i created a new account and tried to migrate my old one, but it says it had already been migrate
#912 [18:57] <sy24> d. i've been waiting on support to respond for almost a month, but they haven't responded. i don't know what to do to get my account back. any suggestions?
#913 [18:57] <mattym> sy24, What is the ingame username?
#914 [18:57] <sy24> i believe it should have been seanyoung24
#915 [18:58] <heyo> lol my man i sent in my help request 3 months ago dont be expecting to hear back from them anytime soon
#916 [18:58] <mattym> sy24, Have you ever changed the ingame username?
#917 [18:58] <mattym> heyo, No, Mojang is not going to help with your issue, why would they help someone with an issue caused by you pirating their game.
#918 [18:59] <heyo> i dont know the hell?
#919 [19:00] <sy24> i honestly don't know. it's been a while since i used it, i was just trying to get in to play with friends and didn't expect so much trouble. i have a very old copy installed that won't run, and i can't download a new copy since you have to login to download from what i can tell
#920 [19:00] <mattym> sy24, Well, the username on that account has been changed, several times now. So chances are someone stole the account.
#921 [19:01] <heyo> rip
#922 [19:01] <sy24> ah well that's lovely... anything i can do to recover it or get it back?
#923 [19:01] <mattym> sy24, Wait on Mojangs reply to the help request. As long as you included the proof of purchase in the original request, or supply it when they ask in their reply it will be easy for them to restore it to you.
#924 [19:02] <heyo> so u think if i get a new computer and a new account could it work then
#925 [19:02] <mattym> heyo, Or you can actually read the instructions you were given to fix it.
#926 [19:03] <sy24> ok that's good at least. how long do they take to respond? their "when will i hear back" page has disappeared because they moved support to minecraft.net, but the last version of their page said they were still responding to requests from july. that means 2 more months of waiting?
#927 [19:03] <heyo> well hunbun ion got them no more
#928 [19:04] <heyo> maybe resend and be polite
#929 [19:04] <bundles> hey can anyone help with the minecraft launcher problem im having? The issue is every time i try to open the launcher and access the game i get the loading sign next to the cursor for a few seconds and then nothing happens. Ive tried reinstalling the launcher from minecraft.net after ive deleted it and still had no luck. if anyone could help it wou
#930 [19:04] <bundles> ld be much appreciated!!
#931 [19:04] <mattym> sy24, I would say about 2 months, from the date you sent the request.
#932 [19:04] <mattym> !ban heyo Should have paid more attention the first time.
#933 [19:04] * Absol kicked heyo from #minecrafthelp (Reason: eyo :Should have paid more attention the first time.)
#934 [19:04] <mattym> bundles, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#935 [19:05] <sy24> dang ok thanks mattym.
#936 [19:06] <Lurks> can players change date of birth or can they contact mojang support?
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#938 [19:07] <mattym> Lurks, They cannot change a date of birth, nor will Mojang change it for them. Legal limitations
#939 [19:09] * sy24 [webchat@pool-71-179-49-230.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#940 [19:10] * TeaOfCup [webchat@131.80.49.60.trm01-home.tm.net.my] has joined #minecrafthelp
#941 [19:11] <TeaOfCup> got a problem where the change ign opton says i have to wait 0 days to change it ;-;
#942 [19:11] <Lurks> TeaOfCup are you trying from minecraft.net?
#943 [19:11] <TeaOfCup> yeah
#944 [19:12] <Lurks> TeaOfCup try from account.mojang.com/me
#945 [19:12] <TeaOfCup> on there it says wait one more day
#946 [19:12] <TeaOfCup> but i changed my ign last month on the 14th
#947 [19:12] <mattym> TeaOfCup, When its time to change, it will let you.
#948 [19:13] <mattym> TeaOfCup, If its doesn't let you, its not time to change yet.
#949 [19:13] <TeaOfCup> but it says i have to wait 30 days, and its already 30 days....
#950 [19:13] <mattym> TeaOfCup, When its time to change, it will let you.
#951 [19:14] * Wog [webchat@d-74-214-43-139.va.cpe.atlanticbb.net] has joined #minecrafthelp
#952 [19:14] <TeaOfCup> isnt it an error if it says wait 0 days
#953 [19:14] <mattym> TeaOfCup, 0 days, can still mean you have 23 hours and 59 minutes at worst.
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#955 [19:15] <TeaOfCup> i changed it on 9/14/2019 and it says i can change it every 30 days only
#956 [19:16] <mattym> TeaOfCup, Then it hasnt been a full 30 days, or 24x30 hours. You may be able to change it later today. Its time based.
#957 [19:17] <mattym> TeaOfCup, You have 0 full days to wait, but can still have up to 23 hours and 59 minutes or less depending on the time you changed it.
#958 [19:17] <TeaOfCup> aahhh i see....so..im in Asia...so does the website follow the american time?
#959 [19:18] <mattym> TeaOfCup, It follows exactly 30 days after the exact time you changed it. To the second, not to the day.
#960 [19:18] <TeaOfCup> ohhh righttt i see...ima check later in the afternoon cuz im pretty sure thats when i changed it
#961 [19:18] <TeaOfCup> thank
#962 [19:18] <TeaOfCup> s
#963 [19:19] <Wog> My Minecraft won't load past the Mojang screen no matter what I do
#964 [19:20] * John [webchat@host-69-145-56-86.bln-mt.client.bresnan.net] has joined #minecrafthelp
#965 [19:20] <mattym> ??> Wog av/adwcleaner
#966 [19:20] <Mightyena> Wog: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#967 [19:20] <Mightyena> Wog: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#968 [19:20] * John is now known as Guest32691
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#970 [19:21] * JohnKnox317 [webchat@host-69-145-56-86.bln-mt.client.bresnan.net] has joined #minecrafthelp
#971 [19:21] <JohnKnox317> Is anyone having any issues with launching minecraft exe,?
#972 [19:22] <mattym> JohnKnox317, What issue?
#973 [19:22] <TeaOfCup> not rlly havent checked. Plus i use badlion
#974 [19:24] <JohnKnox317> I am unable to launch minecraft, I attempted to uninstall minecraft and Java and reinstalled everything using the most up to date drivers, I'm still having the same issue
#975 [19:24] <mattym> JohnKnox317, Launcher not opening at all?
#976 [19:25] <JohnKnox317> I'll attempt to launch the exe, I'll get a loading icon for a second or two and nothing happens, nothing is going on in the background with task manager, I'm at a loss of why its not launching
#977 [19:25] <mattym> JohnKnox317, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#978 [19:28] <JohnKnox317> I'll give it a read and try some of the fixes, much appreciated.
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#984 [20:11] <volchis_gamer> how can i re-activate my account?
#985 [20:11] <volchis_gamer> i need help
#986 [20:12] * KFletch [webchat@40.sub-174-255-1.myvzw.com] has joined #minecrafthelp
#987 [20:12] <volchis_gamer> hi, i need help
#988 [20:12] <KFletch> Yo, I want to refund my minecraft game. how do I do that
#989 [20:12] <mattym> volchis_gamer, What do you mean reactivate?
#990 [20:13] <mattym> ??> KFletch account/send-email
#991 [20:13] <Mightyena> KFletch: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#992 [20:13] <Mightyena> KFletch: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#993 [20:13] <KFletch> Mightyena thank you
#994 [20:14] <volchis_gamer> I want to reactivate my minecraft / mojang account, I deactivated it because that option appeared because I thought my account had been stolen, and I want to reactivate it
#995 [20:15] <mattym> volchis_gamer, Follow the same instructions Mightyena wrote to the other user.
#996 [20:15] <volchis_gamer> ok, thank you
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#999 [20:22] * dathinker [webchat@104-183-243-226.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1000 [20:23] <dathinker> Minecraft Launcher doesn't launch. I tried uninstall & reinstall but that didn't help.
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#1003 [20:32] <mattym> dathinker, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1004 [20:42] * chels [webchat@174.81.53.205] has joined #minecrafthelp
#1005 [20:42] <chels> its not letting me launch my game
#1006 [20:42] <chels> how do i fix this???
#1007 [20:50] * sans [webchat@ip68-102-89-24.ks.ok.cox.net] has joined #minecrafthelp
#1008 [20:51] <sans> hey, 1.14 is crashing on a world load, ive downloaded stuff to uninstall mcafee and whatnot, but nothing. please help.
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#1010 [20:52] <sans> hello?
#1011 [20:53] <sans> is anybody in here?
#1012 [20:54] <sans> ..
#1013 [20:54] <sans> lll wait
#1014 [20:54] <chels> you're literally me
#1015 [20:55] <mattym> chels, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1016 [20:55] <chels> ahh thankyou
#1017 [20:55] <mattym> sans, Did you reinstall after like I mentioned?
#1018 [20:56] <chels> im kinda confused cause i dont have a .minercraft folder
#1019 [20:56] <mattym> ??> sans win/reinst
#1020 [20:56] <Mightyena> sans: You may need to reinstall the locally installed files that Minecraft puts into place.
#1021 [20:56] <Mightyena> sans: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1022 [20:56] <mattym> chels, If you dont have one, no need to back it up
#1023 [20:57] <chels> oh okay
#1024 [20:58] <chels> how to i get to the launcher shortcut
#1025 [20:58] <chels> sorry im kinda new to this
#1026 [21:00] <mattym> chels, Should be on the desktop
#1027 [21:01] <chels> the only things related to minecraft on the desktop are minecraft installer and minecraft launcher
#1028 [21:11] <JohnKnox317> are you having issues with it starting chels?
#1029 [21:11] <chels> yeah
#1030 [21:12] <JohnKnox317> yeah, a lot of people are having this issue recently, must have been an update, I have not been able to fix it yet myself
#1031 [21:13] <chels> dang, i just bought it n everything
#1032 [21:13] * MinecraftiaGrill [webchat@173-81-71-49.pkbgcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1033 [21:13] <MinecraftiaGrill> Hello!
#1034 [21:13] <MinecraftiaGrill> Im having some trouble with the launcher
#1035 [21:14] <MinecraftiaGrill> I cant launch the launcher
#1036 [21:14] <JohnKnox317> should be fixed relatively soon, but I'm not sure how soon
#1037 [21:14] <MinecraftiaGrill> Is it an all around issue?
#1038 [21:14] <JohnKnox317> yeah, join the club grill XD
#1039 [21:14] <JohnKnox317> I've been trying to fix it for a few hours
#1040 [21:14] <MinecraftiaGrill> Windows?
#1041 [21:14] <JohnKnox317> to no avail
#1042 [21:14] <Lurks> https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1043 [21:15] <JohnKnox317> yeah
#1044 [21:15] <MinecraftiaGrill> It launched like 5 mins ago and it had logged me out
#1045 [21:15] <MinecraftiaGrill> now wont launch at all
#1046 [21:15] <chels> i have windows n i've been looking for a few hours too
#1047 [21:16] <chels> nothing's working
#1048 [21:16] * BinaryDuck [webchat@pc-172-220-100-190.cm.vtr.net] has joined #minecrafthelp
#1049 [21:16] <BinaryDuck> Hi
#1050 [21:17] <JohnKnox317> hi binary
#1051 [21:17] <JohnKnox317> having launching issues?
#1052 [21:17] <BinaryDuck> yes
#1053 [21:17] <BinaryDuck> well
#1054 [21:17] <JohnKnox317> weird lol
#1055 [21:17] <Lurks> JohnKnox317 have u tried this:https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1056 [21:17] <BinaryDuck> it is a bi more complicated than that
#1057 [21:17] <MinecraftiaGrill> That fixed it! thank you
#1058 [21:17] <JohnKnox317> sorry its an issue for a lot of people
#1059 [21:17] <Lurks> BinaryDuck what's your exact issue?
#1060 [21:17] <JohnKnox317> really grill?
#1061 [21:17] <chels> imagine that link working for you
#1062 [21:17] <MinecraftiaGrill> Yup!
#1063 [21:18] <BinaryDuck> well i can't migraete de mojang account
#1064 [21:18] <chels> 😭
#1065 [21:18] <BinaryDuck> to the*
#1066 [21:18] <MinecraftiaGrill> Right click launcher, go to properties, then compatibility, then set it to windows vista
#1067 [21:18] <MinecraftiaGrill> is what the link says
#1068 [21:18] <Lurks> BinaryDuck you forgot some of your details?
#1069 [21:18] <chels> but where does it say launcher
#1070 [21:19] <JohnKnox317> I've tried that, didnt work for me
#1071 [21:19] <JohnKnox317> ill try it again
#1072 [21:19] <BinaryDuck> yup, i forgot the email
#1073 [21:19] <MinecraftiaGrill> Shortcut on the desktop?
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#1075 [21:19] <chels> im gonna seem really slow saying this
#1076 [21:19] <chels> but idk how to get to launcher
#1077 [21:19] <Lurks> BinaryDuck you'll have to contact mojang support to get those details
#1078 [21:19] <BinaryDuck> i have all the other things
#1079 [21:19] <BinaryDuck> yeah
#1080 [21:19] <BinaryDuck> i did
#1081 [21:19] <mattym> It's the thing on your desktop
#1082 [21:20] <BinaryDuck> but they didn´t answer me
#1083 [21:20] <Lurks> BinaryDuck how long ago did you send a ticket?
#1084 [21:20] <BinaryDuck> and my request seems to be denied or something
#1085 [21:20] <BinaryDuck> like in agoust
#1086 [21:20] <chels> it doesn't just say compatibility it says troubleshoot compatibility
#1087 [21:21] <Lurks> BinaryDuck sadly the respond time is longer than that
#1088 [21:21] <BinaryDuck> oh crap
#1089 [21:21] <BinaryDuck> well
#1090 [21:21] <BinaryDuck> thx
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#1092 [21:22] <mattym> chels, It should be one of the other options in the window you are looking at.
#1093 [21:23] <chels> yay i got it
#1094 [21:23] <chels> i changed it to windows 8
#1095 [21:23] <chels> cause idk
#1096 [21:24] <chels> thankyou
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#1098 [21:39] * marflow [webchat@174-18-139-76.tcso.qwest.net] has joined #minecrafthelp
#1099 [21:39] <marflow> Hello?
#1100 [21:41] * VADemon [~VADemon@static.36.81.243.136.clients.your-server.de] has joined #minecrafthelp
#1101 [21:41] <marflow> Does anyone know Mojang's support email? All the help articles lead to a broken link
#1102 [21:42] <mattym> marflow, Use the contact button at the bottom of help.minecraft.net
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#1106 [21:48] * jake [webchat@ip68-231-56-146.ph.ph.cox.net] has joined #minecrafthelp
#1107 [21:49] <jake> how can i cross platform with an xbox?
#1108 [21:49] <mattym> jake, What device are you on?
#1109 [21:50] <jake> or possibly get a refund si i can download the windows 10 version
#1110 [21:50] <mattym> jake, So you have the Java Edition on PC?
#1111 [21:50] <jake> im using a pc but would like to cross plat with my xbox one so i can play with my friend
#1112 [21:50] <mattym> jake, When did you buy it?
#1113 [21:51] <jake> i just bught it mayne 3 hours ago
#1114 [21:51] <mattym> ??> jake account/refund
#1115 [21:51] <Mightyena> jake: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1116 [21:51] * thomas [webchat@173-21-141-67.client.mchsi.com] has joined #minecrafthelp
#1117 [21:51] <jake> hmmmm so just fallow the link
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#1119 [21:52] * Awesome [webchat@mobile-107-77-232-169.mobile.att.net] has joined #minecrafthelp
#1120 [21:52] <marflow> Thank you!
#1121 [21:52] <Awesome> hello
#1122 [21:52] * marflow [webchat@174-18-139-76.tcso.qwest.net] has quit. (Quit: webchat.esper.net)
#1123 [21:52] <Awesome> can i have help
#1124 [21:53] <mattym> jake, Yeah
#1125 [21:53] <Awesome> can i have help my minecraft launcher is not working
#1126 [21:53] <mattym> Awesome, Whats the issue with it?
#1127 [21:53] <Awesome> it crashes when i try to open it
#1128 [21:53] <mattym> Awesome, What does the crash message say?
#1129 [21:54] <Awesome> its not minecraft
#1130 [21:54] <Awesome> its the launcher
#1131 [21:54] <mattym> Awesome, It should still give some sort of info if its crashing
#1132 [21:54] <Awesome> i got the debug log
#1133 [21:55] <Awesome> i just updated the launcher and it give me this "[1013/191456.369:ERROR:browser_gpu_channel_host_factory.cc(103)] Failed to launch GPU process.
#1134 [21:55] <Awesome> " never happand before
#1135 [21:55] <mattym> Awesome, See of this info resolves it for you: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1136 [21:56] <Awesome> ok
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#1139 [21:58] <Awesome> it works but i dont want to reset all my settings
#1140 [21:58] <Awesome> +mattym
#1141 [21:59] <mattym> Awesome, You shouldn't need to?
#1142 [22:01] <Awesome> theres a message box saying "outdated launcher it looks like you've used a newer launcher than this one! if you go back to using this one we will have to reset your configurations" +Mattym
#1143 [22:02] <mattym> Awesome, In testing, it was able to restore them when switching back to the current one.
#1144 [22:02] <Awesome> so i wont reset my settings
#1145 [22:02] <mattym> Awesome, If you do, thats why the instructions say to make a backup of your game dir
#1146 [22:03] <Awesome> this launcher gives me nostalgia
#1147 [22:04] <urielsalis> !message We are currently looking into a fix for the issue preventing people from opening the Minecraft Launcher. See here for a workaround https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1148 [22:05] <Awesome> theres a problem with backuping my .minecrafting seemingly since its 3.45GBs
#1149 [22:06] <Awesome> .minecraft*
#1150 [22:08] <mattym> Awesome, Do you not have enough space on the PC to duplicate it?
#1151 [22:17] <Awesome> no
#1152 [22:17] <Awesome> it takes forever
#1153 [22:17] <Awesome> i have 105 gb free
#1154 [22:18] <Awesome> i miss the old launcher it looks better but man the nostalgia is real
#1155 [22:18] <urielsalis> Awesome, the sooner you start it the sooner it finishes
#1156 [22:18] <Awesome> yup
#1157 [22:18] <Awesome> 1 hour left it says
#1158 [22:18] <urielsalis> 1 hour for 3.45GB? That doesnt sound right
#1159 [22:20] <Awesome> i just looked at it it says 3.60 gb now
#1160 [22:20] <Awesome> i might be cuz all the config files that i dont really use anymore
#1161 [22:20] <Awesome> from mods
#1162 [22:20] <Awesome> that i deleted
#1163 [22:30] <mattym> Awesome, Well, really, you could just backup the launcher_profiles file. Should be the only thing that 'could' get effected.
#1164 [22:30] <Awesome> its done already
#1165 [22:31] <Awesome> also launcher profiles getting messed up is not really a worry to me
#1166 [22:31] <Awesome> but ok
#1167 [22:32] <mattym> Awesome, Well, those would be the only settings that could get lost during the launcher swap.
#1168 [22:32] <Awesome> im backing it up anyway
#1169 [22:33] * BadZOMB3 [webchat@h64-83-181-19.mgtnmi.dsl.dynamic.tds.net] has joined #minecrafthelp
#1170 [22:34] <BadZOMB3> Hello
#1171 [22:36] <BadZOMB3> i am having trouble trying to login to an accout that i have registerd so i can buy the game i put in my login info and click login and nothing happens
#1172 [22:36] <mattym> ??> BadZOMB3 tools/hjt
#1173 [22:36] <Mightyena> BadZOMB3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1174 [22:36] <Mightyena> BadZOMB3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1175 [22:39] <BadZOMB3> https://paste.ubuntu.com/p/NqNc2NtYmy/
#1176 [22:39] <mattym> ??> BadZOMB3 info/mcleaks
#1177 [22:39] <Mightyena> BadZOMB3: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1178 [22:39] <Mightyena> BadZOMB3: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1179 [22:40] <mattym> ??> BadZOMB3 win/hosts/edit
#1180 [22:40] <Mightyena> BadZOMB3: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1181 [22:40] <Mightyena> BadZOMB3: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1182 [22:41] <BadZOMB3> im confused the start menu of what
#1183 [22:41] <mattym> BadZOMB3, Windows
#1184 [22:42] <BadZOMB3> so line what i seen when i turn on my pc and type in my password
#1185 [22:42] <BadZOMB3> like* sorry
#1186 [22:43] <mattym> BadZOMB3, The windows icon on your taskbar is the start menu
#1187 [22:45] <BadZOMB3> oh okay sorry i havent had a computer since i was like 10 and that was the last time i played mincraft on windows 7 and then my older cousin dowloaded all the stuff for me and now im 16 and needed a computer for school i picked up a gaming laptop and im new to all this i wanted to play some minecraft to go back on the old days and was trying everyt
#1188 [22:45] <BadZOMB3> hing i could find but othing worked
#1189 [22:46] <mattym> BadZOMB3, You need to follow the directions you were given.
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#1194 [22:53] <BadZOMB3> I removed all mojang entries so now i have to change the password to my mincraft account
#1195 [22:53] <mattym> BadZOMB3, After removing the lines, did you save the file?
#1196 [22:54] <BadZOMB3> im about to right now
#1197 [22:54] <mattym> BadZOMB3, Save the file, then check the login with the old data, if it works, then change the password.
#1198 [22:55] <BadZOMB3> if i can figure out how too here so ill get back to you when i eventuallly figure that out
#1199 [22:56] <BadZOMB3> okay i clicked file and hit save now i will do as you said
#1200 [22:58] <BadZOMB3> okay im into the accout i registerd now im gonna change my password
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#1202 [23:03] <BadZOMB3> password is now changed anything left to do
#1203 [23:04] <mattym> BadZOMB3, That should be it.
#1204 [23:04] <BadZOMB3> Thanks have a nice day!
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#1208 [23:43] <ChicagoWest> Hi, I'm trying to get MineCraft to run on an older MacBook. It meets the minimum requirements, as far as I can tell. When I try to launch the game I get "Game Crashed
#1209 [23:43] <ChicagoWest> An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience." and this shows up in the messages:
#1210 [23:44] <mattym> ChicagoWest, What version of OSX/MacOS are you on?
#1211 [23:44] <ChicagoWest> OS X 10.10.5
#1212 [23:45] <mattym> ??> ChicagoWest launcher/log
#1213 [23:45] <Mightyena> ChicagoWest: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1214 [23:46] <ChicagoWest> The error I got is here:
#1215 [23:46] <ChicagoWest> https://paste.gg/p/anonymous/fad25be1262c4f289fdf92162d28abca
#1216 [23:46] <mattym> ChicagoWest, With the exception of OS updates, do you have any other available updates for the Mac?
#1217 [23:50] <ChicagoWest> There are updates available for a few apps like iTunes, Slack, a file manager app, etc.
#1218 [23:50] <mattym> ChicagoWest, Also can you find the model ID or model number of the computer. Should be found if you click the Apple logo on the top bar and choose About This Mac.
#1219 [23:51] <mattym> ChicagoWest, Are any of the available updates labeled as a driver?
#1220 [23:51] <ChicagoWest> MacBook Pro (15-inch, Mid 2010)
#1221 [23:51] <ChicagoWest> None of the updates are labeled as driver
#1222 [23:52] <mattym> ChicagoWest, For the model name, was there not one along the lines of MacbookPro14,2 or something like that but with different numbers?
#1223 [23:52] <ChicagoWest> hold on - I think I have that in the system report
#1224 [23:53] <mattym> ChicagoWest, Yeah, that will give more precise info.
#1225 [23:53] <ChicagoWest> MacBookPro6,2
#1226 [23:53] <ChicagoWest> Intel Core i5
#1227 [23:54] <mattym> ChicagoWest, Do you know which i5 it has? What does it list the Ghz as?
#1228 [23:55] <mattym> ChicagoWest, Or if its an i5-520M or i5-540m
#1229 [23:56] <ChicagoWest> Processor Name: Intel Core i5
#1230 [23:56] <ChicagoWest> Processor Speed: 2.4 GHz / Number of Processors: 1 / Total Number of Cores: 2 / L2 Cache (per Core): 256 KB / L3 Cache: 3 MB / Memory: 8 GB
#1231 [23:57] <mattym> ChicagoWest, Ok, try changing the launcher to use version 1.12.2 of Minecraft, see if that launches.