#1 [00:00] <ChicagoWest> Ah, ok, that's working. Thank you so much. So, going forward, is that probably going to be the most recent version that will work on this machine?
#2 [00:01] <mattym> ChicagoWest, I forget the exact cutoff
#3 [00:01] <mattym> ChicagoWest, You can try loading 1.13 or 1.13.1 and so on
#4 [00:01] <mattym> ChicagoWest, But I think 1.12.2 was the last one guaranteed to work on that older hardware.
#5 [00:01] <mattym> ChicagoWest, It would work with more if Apple was still providing updates for it.
#6 [00:01] <ChicagoWest> Got it. Great. Thank you so much for your help.
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#10 [01:18] <YeetWenHan> Hello i have a problem with my minecraft not letting me log in
#11 [01:20] <YeetWenHan> Hello anyone here?
#12 [01:43] * SYNati05 [webchat@cpe-104-34-71-8.socal.res.rr.com] has joined #minecrafthelp
#13 [01:49] <SYNati05> i cant login to myminercaft account, it is likned tomojang account as well and cannot be logged in.even after resetting the password multiple times
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#15 [01:55] * tipau [webchat@xdsl-213-168-89-249.nc.de] has joined #minecrafthelp
#16 [01:59] <tipau> I don't can open minecraft
#17 [02:01] * asdf [~asdf@67.142.112.166] has quit. (Read error: Connection reset by peer)
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#19 [02:10] * otter360 [webchat@122-58-176-182-adsl.sparkbb.co.nz] has joined #minecrafthelp
#20 [02:11] <otter360> Sorry too bother you, I have been unable to use my minecraft account. I have reset the password around 5 to 6 times and am still unable to enter
#21 [02:12] <otter360> Every time I try to login to my account I get an incorrect user name or password message
#22 [02:13] <otter360> I have an alt acc which I can sign into however but I would like to access my main as it has alot of progress saved on it
#23 [02:19] <Andrio> otter360, can you log in at https://account.mojang.com/ ?
#24 [02:20] <otter360> No I cannot
#25 [02:21] <otter360> I can however send password requests to my email
#26 [02:21] <Andrio> otter360, are you on a proxy or VPN?
#27 [02:23] <otter360> Neither
#28 [02:23] <otter360> Just wifi
#29 [02:23] <Andrio> ??> otter360 login/throttle
#30 [02:23] <Mightyena> otter360: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#31 [02:23] <Mightyena> otter360: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#32 [02:24] <otter360> I have done this, it still did not work
#33 [02:25] <otter360> I have just submitted a help request on the Mojang contact page
#34 [02:29] <otter360> Thank you to both of you for your time
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#36 [03:05] * ba7888b72413a16b [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 206 seconds)
#37 [03:07] * Chris [webchat@ip68-101-246-214.sd.sd.cox.net] has joined #minecrafthelp
#38 [03:10] * ba7888b72413a16b [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#39 [03:11] * bellafd0612 [webchat@ool-18b86dc7.dyn.optonline.net] has joined #minecrafthelp
#40 [03:13] <bellafd0612> hello, i just bought the minecraft java version but when i went to open it it keeps saying "unable to update the Minecraft Runtime environment." ive tried many solutions such as deleting and redownloading, deleting all the files, troubleshooting, etc
#41 [03:15] <Chris> so apparently all you have to do is install the game to the default driver
#42 [03:15] <bellafd0612> so like is that the default file thing
#43 [03:15] <Chris> it worked for me so hopefully it works for you too
#44 [03:15] <bellafd0612> ill try it right now
#45 [03:17] <bellafd0612> it worked, thank you so much
#46 [03:17] <Chris> you're welcome
#47 [03:17] <bellafd0612> have a nice day, i appreciate you so much
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#53 [04:03] * bashie123303 [webchat@6532190hfc25.tampabay.res.rr.com] has joined #minecrafthelp
#54 [04:03] <bashie123303> hey
#55 [04:04] * bashie123303 [webchat@6532190hfc25.tampabay.res.rr.com] has quit. (Client Quit)
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#59 [04:31] * rutek283 [webchat@host-37-190-155-188.dynamic.mm.pl] has joined #minecrafthelp
#60 [04:31] <rutek283> I have a problem
#61 [04:31] * Craniax [webchat@103.17.81.185] has joined #minecrafthelp
#62 [04:32] <rutek283> What can i do when my account stealed?
#63 [04:32] <Craniax> I am not able to login to my account
#64 [04:32] <rutek283> What can i do when my account stealed?
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#68 [04:35] <Craniax> I am not able to login to my account. I have changed the password and tried again but after clicking on login the page is not processing further
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#70 [05:15] * vikunja [webchat@xd520f2f1.cust.hiper.dk] has joined #minecrafthelp
#71 [05:16] <vikunja> Hi. I have problems connecting a Mac to my PC(java) Lan server.
#72 [05:42] <vikunja> The firewall is turned off.
#73 [05:45] <vikunja> If i try connect to the lan server it says "outdated server! i'm still on 1.14.1" Even though both the PC and mac is on 1.14.4 19w41a
#74 [06:35] * Furret [webchat@31.10.150.107] has joined #minecrafthelp
#75 [06:36] <Furret> Hello how do i Change my birthday
#76 [06:36] <Furret> Is that possible
#77 [06:43] * Darryl [webchat@d220-238-18-10.riv802.nsw.optusnet.com.au] has joined #minecrafthelp
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#79 [06:44] <Darryl> Greetings. I have a legacy minecraft acct purchased back during Alpha. I want to change my password to a better password. I can log in.
#80 [06:45] <Darryl> But Microsoft has removed option to log in legacy accounts. - how can I change my password.
#81 [06:46] <Furret> Im not sure but i think you have to move to a mojang accoubt
#82 [06:46] <Darryl> Thank you.
#83 [06:46] <Darryl> Unfortunately that is a dead end for me. I no longer have any records where I purchased acct. It was 10 or 15 years ago.
#84 [06:46] <Furret> wait
#85 [06:47] <Furret> stay here
#86 [06:47] <Darryl> staying *smile*
#87 [06:47] <Furret> the Migration page doesnt exist
#88 [06:47] <Furret> ok just an error
#89 [06:47] <Darryl> Every attempt I made to migrate ask for an ID or email. I have neither - and don't recall ever getting either
#90 [06:48] <Darryl> It was so long ago, I vaguely remember using a credit card, but that is it.
#91 [06:48] <Furret> They ask for an ID?
#92 [06:48] <Furret> the email you get from them when you purchase?
#93 [06:48] <Darryl> Yes, unfortuanately I understand for while they used to let you migrate without them
#94 [06:49] <Darryl> Yes, Microsoft states there was an ID when you purchased
#95 [06:49] <Furret> and you can find the email and/or ID
#96 [06:49] <Furret> cant*
#97 [06:49] <Darryl> It was 10 to 15 years ago.
#98 [06:49] <Furret> 15 bruh?
#99 [06:49] <Darryl> I'm ok with not migrating. I just want to change my password to something better
#100 [06:50] <Darryl> Yeah, I saw an video of some kid showing how to build a fireplace and burn his house down so I purchased game back in alpha
#101 [06:50] <Darryl> I tried a couple times after paying and was able to log in - and not had any problems since
#102 [06:50] <Darryl> so I don't recall ever seeing an email
#103 [06:51] <Furret> how did you pay
#104 [06:52] <Darryl> Credit card, but I was just out of college and had a stack of them - most maxed out
#105 [06:52] <Darryl> Payed em off and got new ones.
#106 [06:52] <Furret> And in what year did you buy mc
#107 [06:52] <Darryl> It was also a time when we didn't have yahoo/google email accts so I don't even have a clue about email
#108 [06:53] <Darryl> I did try to recall company email I had back then, but they changed the @<name> to the computer you were using at Data General (compnay is out of business)
#109 [06:53] <Furret> 2011?
#110 [06:53] <Darryl> so I can't even remember that
#111 [06:53] <Darryl> Easily 2011 - might even be before that
#112 [06:53] <Darryl> I've had it before my two sons were born.
#113 [06:54] <Darryl> I think oldest is 13 now - so long time ago
#114 [06:54] <Darryl> .
#115 [06:54] <Darryl> I was single at the time and could play games all night
#116 [06:56] <Darryl> For what its worth, I did submit a ticket to microsoft on the minecraft.net website. Been a week without repsonse, but initial email said try here.
#117 [06:56] <Furret> Ok so if you want to Change your Password you Need to migrate to a mojang account because you have legacy and you would Need your email and Transaction ID (both or just one, I think both) or you could just buy minecraft again
#118 [06:56] <Darryl> Rock and Hard place isn't it?
#119 [06:56] <Furret> and mojang has backlog in support so the will take long
#120 [06:57] <Furret> Sorry I cant help you much more
#121 [06:57] <Darryl> Very aggravating that I paid for acct and it works fine, but Microsoft has created a problem for me that shouldn't be there.
#122 [06:57] <Darryl> No worries - thanks for helping.
#123 [06:57] <Furret> np
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#125 [07:01] * Minecraft_girl [webchat@141.226.149.55] has joined #minecrafthelp
#126 [07:05] <Minecraft_girl> Hello I have a problem with connecting to Minecraft , I played the game for a few hours, logged out for a few hours and when I came in it shows me the game's demo , I've tried everything, reconnected, changed my password, but all it shows is that I haven't bought the game, but it can't be because I've been playing for a few months now. I would love
#127 [07:05] <Minecraft_girl> if anyone could help me get my user back, thank you
#128 [07:06] * r_monell [webchat@114.216.159.77.rev.sfr.net] has joined #minecrafthelp
#129 [07:06] * r_monell [webchat@114.216.159.77.rev.sfr.net] has quit. (Client Quit)
#130 [07:07] <Greymagic27> ??> Minecraft_girl account/send-email
#131 [07:08] <Mightyena> Minecraft_girl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#132 [07:08] <Mightyena> Minecraft_girl: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#133 [07:08] <Minecraft_girl> I tried it all and I didn't find a solution anymore
#134 [07:09] <Greymagic27> Minecraft_girl, You need to email mojang using the information Mightyena sent above.
#135 [07:10] <Minecraft_girl> okay thank you fo helping
#136 [07:10] <Minecraft_girl> r
#137 [07:11] <Minecraft_girl> Mightyena I didn't understand where to send
#138 [07:12] <Greymagic27> Minecraft_girl, https://help.minecraft.net/hc/requests/new
#139 [07:13] <Minecraft_girl> thank you
#140 [07:14] * Velohhh [webchat@36.69.155.156] has joined #minecrafthelp
#141 [07:16] <Velohhh> Hi! Today I'm having issues on downloading minecraft files. It says "Unable to save download, process is used by another process, etc." I've deleted all incompatible programs, and is still having issues with downloading it. My question is, how do I resolve this?
#142 [07:16] <Greymagic27> ??> Velohhh av/adwcleaner
#143 [07:16] <Mightyena> Velohhh: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#144 [07:16] <Mightyena> Velohhh: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#146 [07:27] * Velohhh [webchat@36.69.155.156] has joined #minecrafthelp
#147 [07:28] <Velohhh> Hi! I've restarted my computer as with the instructions you said with adw, what's next?
#148 [07:28] * kaitjee [webchat@ip56510382.speed.planet.nl] has joined #minecrafthelp
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#150 [07:28] <kaitjee> So i was trying to login on my pc. Buts not working but its working on my dads pc.?
#151 [07:29] * Velohhh [webchat@36.69.155.156] has joined #minecrafthelp
#152 [07:30] <Velohhh> Hello?
#153 [07:30] <kaitjee> Hello
#154 [07:30] <kaitjee> Can you help?
#155 [07:30] <Velohhh> hi
#156 [07:30] <Velohhh> No, I can
#157 [07:30] <Velohhh> t
#158 [07:30] <Velohhh> I'm having trouble with downloading minecraft
#159 [07:30] <Velohhh> I need further instructions
#160 [07:30] <kaitjee> Ah i have troubel with signing in
#161 [07:30] <Greymagic27> Velohhh, Try minecraft now
#162 [07:30] <Greymagic27> ??> kaitjee tools/hjt
#163 [07:30] <Mightyena> kaitjee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#164 [07:30] <Mightyena> kaitjee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#165 [07:31] <Velohhh> Alright
#166 [07:32] <kaitjee> https://paste.ubuntu.com/p/zbrwFntMT7/
#167 [07:32] <Greymagic27> ??> kaitjee win/hosts/edit
#168 [07:32] <Mightyena> kaitjee: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#169 [07:32] <Mightyena> kaitjee: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#170 [07:32] <Greymagic27> kaitjee, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#171 [07:33] * Furret [webchat@31.10.150.107] has joined #minecrafthelp
#172 [07:33] <Furret> Hello
#173 [07:33] <Greymagic27> Furret, Hi. what's the issue?
#174 [07:33] <Furret> Can Mojang Change my Birthday?
#175 [07:33] <Greymagic27> Furret, They can, have you emailed them?
#176 [07:34] <Furret> Because I want to give my account to another person
#177 [07:34] <kaitjee> start menu?
#178 [07:34] <Furret> no but I want to know if they can
#179 [07:34] <Greymagic27> Furret, Ah. You're not allowed to do that I'm afraid. In accordance to the EULA you can't give people your account
#180 [07:34] <Greymagic27> kaitjee, Press the windows key, that's your start menu
#181 [07:34] <Minecraft_girl> If I sent a request for help in how long would they answer me?
#182 [07:34] <kaitjee> yea and than notepad?
#183 [07:34] <Furret> Ok but can they Change it if entered it wrong?
#184 [07:35] <Greymagic27> Minecraft_girl, It's going to be around 2-3 months before you get a reply
#185 [07:35] <Greymagic27> Furret, Yes, they can
#186 [07:35] <Furret> And do I Need then parental consent if Change and the age is too low?
#187 [07:36] <Minecraft_girl> Greymagic27 whattttt really??? 2-3 months??
#188 [07:36] <Furret> I change
#189 [07:36] <Greymagic27> Minecraft_girl, I'm afraid so
#190 [07:36] <Greymagic27> Furret, If you set the DOB lower than 13 (iirc) then parental controls may enable
#191 [07:37] <Furret> and the I have to give them my parents emails
#192 [07:39] <kaitjee> Thanks for helping
#193 [07:39] <kaitjee> it worked
#194 [07:39] <Greymagic27> kaitjee, No problem. Make sure to change your minecraft password if you've not done so already and DON'T USE MCLEAKS AGAIN
#195 [07:39] <kaitjee> My brother used it i guess
#196 [07:40] * catclon [webchat@77.38.41.166.ipv4.telemach.net] has joined #minecrafthelp
#197 [07:40] <catclon> hello
#198 [07:40] <Greymagic27> catclon, Hey. What's the issue?
#199 [07:41] <Velohhh> Hi! So far, my Minecraft is working, though it's taking along time. Thanks again for the help
#200 [07:41] <catclon> I can't login to my account using my password and I don't recieve a password reset email but I do have the transaction ID what can I do?
#201 [07:42] <Greymagic27> catclon, Let's start by checking for any programs on your PC that are known to cause the issue.
#202 [07:42] <Greymagic27> ??> catclon tools/hjt
#203 [07:42] <Mightyena> catclon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#204 [07:42] <Mightyena> catclon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#205 [07:43] <catclon> i can play minecraft normaly on my other profile
#206 [07:43] <catclon> someone stole my account
#207 [07:43] <catclon> how do i get it back?
#208 [07:44] <Greymagic27> catclon, Follow the steps that Mightyena sent. I'd still like to rule out the possibility of software causing the issue
#209 [07:44] <catclon> okay
#210 [07:46] <catclon> https://paste.ubuntu.com/p/yYN3vVVHG4/
#211 [07:46] <Greymagic27> ??> catclon av/adwcleaner
#212 [07:46] <Mightyena> catclon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#213 [07:47] <Mightyena> catclon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#214 [07:47] <catclon> that's a processor cleanup software
#215 [07:47] * Velohhh [webchat@36.69.155.156] has quit. (Quit: webchat.esper.net)
#216 [07:48] <catclon> nothing is wrong with my pc
#217 [07:48] <catclon> can you just tell me how to contact support please?
#218 [07:48] <catclon> I need to get my account back please
#219 [07:48] <catclon> someone stole it and I have the transaction ID
#220 [07:49] <Greymagic27> catclon, You've got a bit of malware on your PC called 'webcompanion'
#221 [07:49] <catclon> that's all i need to do!
#222 [07:49] <Greymagic27> ??> catclon account/send-email
#223 [07:49] <Mightyena> catclon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#224 [07:49] <Mightyena> catclon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#225 [07:49] <Greymagic27> catclon, If you don't want to clean the malware, it's your call
#226 [07:49] <catclon> i need the webcompanin
#227 [07:49] <Greymagic27> catclon, Webcompanion is malware.
#228 [07:50] <catclon> do u even know what you're talking?
#229 [07:50] <catclon> i'm not dumb
#230 [07:51] <Greymagic27> catclon, I'm not either, which is why I'm telling you to run adwcleaner and remove the bit of malware on your PC
#231 [07:51] <Greymagic27> But in the end,
#232 [07:51] <Greymagic27> If you have malware on your computer, it is your responsibility to get rid of it. We help with Minecraft, not basic computer protection.
#233 [07:51] <catclon> I installed webcompanion for a reason lol
#234 [07:52] * RomeRake51 [webchat@h88-129-85-186.cust.a3fiber.se] has joined #minecrafthelp
#235 [07:52] <Greymagic27> catclon, You shouldn't have installed it at all. It's malware. https://minecraftirc.net/support-articles/known-incompatible-software/
#236 [07:52] <RomeRake51> okay so
#237 [07:52] <RomeRake51> I can't boot up the game att all
#238 [07:52] <catclon> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#239 [07:52] <catclon> this link doesn't work
#240 [07:52] <Greymagic27> RomeRake51, Hi. Does the game crash or is the launcher just not loading?
#241 [07:53] <Greymagic27> catclon, I know. It's out of date and we don't yet have a new link for it, but I can tell you it's going to be around 2-3 months before you hear
#242 [07:53] <RomeRake51> ain't loading I'm pretty sure
#243 [07:53] <RomeRake51> nothing appears in task manager
#244 [07:53] <Greymagic27> RomeRake51, May be related: https://bugs.mojang.com/browse/MCL-12191
#245 [07:56] <catclon> Greymagic27 are they crazy? and ADWCleaner doesn't work....
#246 [07:56] <Greymagic27> catclon, ADWCleaner does work, and no. We're not crazy.
#247 [07:56] <Greymagic27> catclon, But like I said before, if you don't want to remove a bit of malware it's your choice.
#248 [07:57] <catclon> im talking about 2 moths reply
#249 [07:58] <Greymagic27> catclon, I'm afraid that's true. They've been operating off a heavy backlog for a while now
#250 [07:58] <catclon> that's just stupid
#251 [07:59] <RomeRake51> great now my computer is frozen solid pretty much
#252 [07:59] <RomeRake51> damn task manager
#253 [08:00] <RomeRake51> okay gonna try to turn off google as it might be slowing things down
#254 [08:04] * catclon [webchat@77.38.41.166.ipv4.telemach.net] has quit. (Quit: webchat.esper.net)
#255 [08:18] * RomeRake51 [webchat@h88-129-85-186.cust.a3fiber.se] has joined #minecrafthelp
#256 [08:18] <RomeRake51> hello is whoever helped me here still?
#257 [08:18] <RomeRake51> beacause thanks it worked
#258 [08:18] <Greymagic27> RomeRake51, Hi. I'm still here :)
#259 [08:18] <RomeRake51> awesome
#260 [08:18] <RomeRake51> great thanks
#261 [08:19] <Greymagic27> RomeRake51, No problem!
#262 [08:19] <RomeRake51> cheers! hope to see you around, hopefully not here though. Really don't want anymore issues with my minecraft xd
#263 [08:20] <Greymagic27> RomeRake51, Haha. See you around :D
#264 [08:20] <RomeRake51> byeee
#265 [08:20] * RomeRake51 [webchat@h88-129-85-186.cust.a3fiber.se] has quit. (Client Quit)
#266 [08:43] * davvid [webchat@94-88-190-213.static.intermediasud.com] has joined #minecrafthelp
#267 [08:44] <davvid> Hello, I have lost my old account I created when Minecraft was still in beta, I can't acces anymore to my lod email address and I did à support request month ago. Can you help me to get my account back ?
#268 [08:55] <Minecraft_girl> Greymagic27 my user back! its all the time problem wite my e-mil
#269 [08:55] <Minecraft_girl> thank you for helping me
#270 [08:57] * Minecraft_girl [webchat@141.226.149.55] has quit. (Quit: webchat.esper.net)
#271 [09:23] * kaitjee [webchat@ip56510382.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#272 [09:25] * maicra92 [webchat@190.150.12.64] has joined #minecrafthelp
#273 [09:25] <maicra92> hi
#274 [09:29] <maicra92> #minecrafthelp hi
#275 [09:30] <maicra92> #minecrafthelp hi, i need talk about a download issues
#276 [09:31] * maicra92 [webchat@190.150.12.64] has quit. (Quit: webchat.esper.net)
#277 [09:43] * Nick [webchat@c-98-223-99-162.hsd1.in.comcast.net] has joined #minecrafthelp
#278 [09:44] * Nick is now known as Guest87350
#279 [09:44] <Guest87350> I keep clicking on the minecraft launcher but it just shows a small loading bar and then doesn't do anything.
#280 [10:02] * davvid [webchat@94-88-190-213.static.intermediasud.com] has quit. (Quit: webchat.esper.net)
#281 [10:16] * HithereMAtes [webchat@70-234-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#282 [10:17] <HithereMAtes> hi
#283 [10:17] <HithereMAtes> does thsi work
#284 [10:17] * IronFire25 [webchat@93-34-90-20.ip49.fastwebnet.it] has joined #minecrafthelp
#285 [10:17] <HithereMAtes> hello?
#286 [10:17] <IronFire25> Hi
#287 [10:17] <HithereMAtes> ok this works
#288 [10:17] <HithereMAtes> Hey, do you know how long it takes for the support team to respond?
#289 [10:18] <IronFire25> no
#290 [10:18] <HithereMAtes> i have some login issues but tahts besides the question
#291 [10:18] <HithereMAtes> darnit
#292 [10:18] <IronFire25> i think I’ll just write my problem and wait
#293 [10:18] <HithereMAtes> yea
#294 [10:18] <HithereMAtes> so, iron, why es you here
#295 [10:18] <IronFire25> i have problem with the redeeming of Minecraft for windows 10
#296 [10:19] <HithereMAtes> hah thats exactly waht i want
#297 [10:19] <HithereMAtes> i just cant get into my account :(
#298 [10:19] <IronFire25> it says that the code given is already used, but it is not,so i want a substitution of the code
#299 [10:19] <HithereMAtes> hmm
#300 [10:20] <HithereMAtes> well tahts a hard situation there
#301 [10:20] <HithereMAtes> maybe its been hacked/leaked someway
#302 [10:20] <IronFire25> I don’t think so, nobody has access to my mojang account
#303 [10:21] <IronFire25> well I’ll just ask for another key and wait (and hope)
#304 [10:21] <HithereMAtes> yea
#305 [10:21] <IronFire25> Has somebody answered to you?
#306 [10:22] <HithereMAtes> ive sended tehm an email just a minute ago
#307 [10:22] <HithereMAtes> suprisingly they havent answered
#308 [10:22] <IronFire25> me too,but they are answering to July mails
#309 [10:22] <IronFire25> (written on the site)
#310 [10:22] * iiAmxzing [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#311 [10:23] <HithereMAtes> hi there
#312 [10:23] <IronFire25> Hi
#313 [10:23] <HithereMAtes> iron, where is that writtten
#314 [10:23] <IronFire25> On the mail there is a link “when will I hear back”
#315 [10:23] <iiAmxzing> My Minecraft Launcher won't open whenever I try to run it. I don't want to uninstall and reinstall it, because I want all of my data back. Even my mods. How do I fix this?
#316 [10:24] <IronFire25> you can backup .minecraft data and uninstall install, then putting data back to it
#317 [10:24] <HithereMAtes> nice
#318 [10:24] <iiAmxzing> And how do I backup it?
#319 [10:25] <IronFire25> go to %appdata% find .minecraft and save a copy somewere
#320 [10:25] <IronFire25> you can even go to the site and download the installer and then instead of dis installing it you click on “repair”
#321 [10:26] <IronFire25> Do use Minecraft for windows 10?
#322 [10:26] <IronFire25> do you*
#323 [10:26] <iiAmxzing> I use Minecraft Java Edition.
#324 [10:27] <iiAmxzing> Do I copy every single thing in .minecraft ?
#325 [10:27] <IronFire25> Ok, can you give me the code of Minecraft for windows 10 if you don’t use it? Mine is broken
#326 [10:27] <iiAmxzing> Oh.. I think there's a problem..
#327 [10:27] <IronFire25> just copy the whole .minecraft
#328 [10:27] <IronFire25> ?
#329 [10:27] <iiAmxzing> I think I already used it..
#330 [10:27] <HithereMAtes> guys, theyre going to contact me back
#331 [10:27] <IronFire25> fu*k
#332 [10:27] <IronFire25> my code does not work
#333 [10:28] <IronFire25> have u used it hithere?
#334 [10:28] <HithereMAtes> oof
#335 [10:29] <IronFire25> ?
#336 [10:29] <HithereMAtes> hobby left
#337 [10:29] <IronFire25> *visible confusion*
#338 [10:29] * IronFire25 [webchat@93-34-90-20.ip49.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#339 [10:30] * Ironfire25 [webchat@93-34-90-20.ip49.fastwebnet.it] has joined #minecrafthelp
#340 [10:30] <Ironfire25> I am back
#341 [10:30] <Ironfire25> I have an issue with Minecraft for windows 10
#342 [10:31] <Ironfire25> i want to redeem the code but it says that it is already been used while it is not true.. can somebody help me
#343 [10:31] <iiAmxzing> AFK.
#344 [10:31] <iiAmxzing> I don't know how to help. Sorry.
#345 [10:32] <iiAmxzing> Also, Why would you want the Windows 10 if you already have Java Edition? Java is better.
#346 [10:32] <HithereMAtes> yes
#347 [10:32] <HithereMAtes> but for me, my pleb friends use bedrock
#348 [10:34] <Ironfire25> im am raging that I could have w10 for free and it is bugged
#349 [10:34] <Ironfire25> (java edition has that fu*king code that should work) that gives y w10
#350 [10:34] <Ironfire25> afk
#351 [10:34] * Ironfire25 [webchat@93-34-90-20.ip49.fastwebnet.it] has quit. (Client Quit)
#352 [10:37] <HithereMAtes> yes
#353 [10:38] <HithereMAtes> is there anyone now
#354 [10:38] <HithereMAtes> iron is left
#355 [10:38] <HithereMAtes> amizing is you still here
#356 [10:39] * HithereMAtes [webchat@70-234-20-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#357 [10:43] * HiTHereMAtees2 [webchat@70-234-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#358 [10:43] <HiTHereMAtees2> l
#359 [10:43] <HiTHereMAtees2> hi
#360 [10:44] <HiTHereMAtees2> anyone here
#361 [10:44] <iiAmxzing> I am.
#362 [10:44] <HiTHereMAtees2> hi there
#363 [10:44] <iiAmxzing> I'm still here.
#364 [10:44] <HiTHereMAtees2> still having issues with the launcher
#365 [10:44] <HiTHereMAtees2> ?
#366 [10:44] <iiAmxzing> yes
#367 [10:44] <iiAmxzing> i really hate it
#368 [10:44] <HiTHereMAtees2> oof i am sorry
#369 [10:44] <iiAmxzing> idk what happened
#370 [10:44] <HiTHereMAtees2> maybe do what iron said
#371 [10:44] <iiAmxzing> this was also happening last night
#372 [10:44] <HiTHereMAtees2> is iron still here even
#373 [10:45] <iiAmxzing> idk
#374 [10:45] <iiAmxzing> he left
#375 [10:46] <iiAmxzing> I will unplug and plug my computer to see if it will work.
#376 [10:46] <iiAmxzing> I will be back.
#377 [10:46] <HiTHereMAtees2> ok
#378 [10:46] * Lord_of_Life_ [~Lord@77.28.170.73] has joined #minecrafthelp
#379 [10:46] <HiTHereMAtees2> lord?
#380 [10:46] <HiTHereMAtees2> is that
#381 [10:46] <HiTHereMAtees2> you?
#382 [10:47] * Lord_of_Life [~Lord@77.28.161.218] has quit. (Ping timeout: 189 seconds)
#383 [10:47] * Guest87350 [webchat@c-98-223-99-162.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#384 [10:47] * iiAmxzing [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#385 [10:47] <iiAmxzing> Back.
#386 [10:49] <iiAmxzing> I will now test if this works now.
#387 [10:49] <iiAmxzing> i hate my minecraft launcher
#388 [10:49] <iiAmxzing> it still won't open
#389 [10:50] <iiAmxzing> I EVEN UNPLUGGED AND PLUGGED MY COMPUTER
#390 [10:50] <iiAmxzing> WHY
#391 [10:55] <HiTHereMAtees2> lord
#392 [10:55] <HiTHereMAtees2> is bahack
#393 [10:55] * IronFire25 [webchat@93-34-90-20.ip49.fastwebnet.it] has joined #minecrafthelp
#394 [10:56] * IronFire25 [webchat@93-34-90-20.ip49.fastwebnet.it] has quit. (Client Quit)
#395 [10:56] <iiAmxzing> Do I just copy the whole .minecraft folder, delete minecraft, reinstall minecraft and replace the .minecraft files with the copy?
#396 [10:56] * HiTHereMAtees2 [webchat@70-234-20-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#397 [10:57] * HiThereMAtesno3 [webchat@70-234-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#398 [10:57] * liam6 [webchat@90.241.183.15] has joined #minecrafthelp
#399 [10:58] <HiThereMAtesno3> iron>
#400 [10:58] <HiThereMAtesno3> ?
#401 [10:58] * asdfgfnhmj [webchat@host86-168-213-218.range86-168.btcentralplus.com] has joined #minecrafthelp
#402 [10:58] <HiThereMAtesno3> d
#403 [10:58] <asdfgfnhmj> how to refund java?
#404 [10:58] <asdfgfnhmj> how to refund java?
#405 [10:58] * iiAmxzing [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#406 [10:59] <HiThereMAtesno3> ii!
#407 [10:59] <HiThereMAtesno3> hi htere
#408 [10:59] <liam6> https://paste.gg/p/anonymous/2ed721a4480a47f094e45fadb2216e3d
#409 [10:59] <HiThereMAtesno3> asdfgfnhmj woa calm down mate
#410 [10:59] * Dan [webchat@c-71-226-137-61.hsd1.ga.comcast.net] has joined #minecrafthelp
#411 [11:00] * liam6 [webchat@90.241.183.15] has quit. (Client Quit)
#412 [11:00] <asdfgfnhmj> how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to r
#413 [11:00] <asdfgfnhmj> efund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to refund java?how to re
#414 [11:00] <asdfgfnhmj> xd
#415 [11:00] <Dan> I am unable to launch my Launcher, plz help!!!! I've updated Java and Graphic card drivers, still unresponsive :(
#416 [11:01] <asdfgfnhmj> what is that
#417 [11:01] <iiAmxzing> My Minecraft Launcher will not open for some reason. I want to fix this problem without all of my data getting deleted, or uninstalling or reinstalling minecraft. How do I fix this?
#418 [11:01] <iiAmxzing> and reinstalling*
#419 [11:01] <asdfgfnhmj> We are currently looking into a fix for the issue preventing people from opening the Minecraft Launcher. See here for a workaround
#420 [11:01] <iiAmxzing> You got that from the Notice from Absol
#421 [11:02] <asdfgfnhmj> ik
#422 [11:02] <iiAmxzing> I'm not uninstalling my Minecraft.
#423 [11:02] <iiAmxzing> I don't want to.
#424 [11:02] <iiAmxzing> I want to keep everything.
#425 [11:02] <Dan> So this is a Worldwide issue?
#426 [11:03] <HiThereMAtesno3> es
#427 [11:03] <asdfgfnhmj> Unfortunately that is the current fix! Sorry
#428 [11:03] <iiAmxzing> I believe.
#429 [11:03] * HiThereMAtesno3 [webchat@70-234-20-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#430 [11:04] <Dan> Great I was thinking it was just my crappy desktop :P
#431 [11:04] <asdfgfnhmj> reset comp. as well
#432 [11:05] <Dan> Yea did that after I updated my Graphics drivers
#433 [11:05] <Greymagic27> There is a workaround, which doesn't need you to uninstall your game: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#434 [11:09] * asdfgfnhmj [webchat@host86-168-213-218.range86-168.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#435 [11:12] <iiAmxzing> Do I copy the .minecraft files to my desktop to make a backup?
#436 [11:13] <Greymagic27> iiAmxzing, Yes, that should work
#437 [11:15] * PIGGY [webchat@cpe-75-86-56-220.wi.res.rr.com] has joined #minecrafthelp
#438 [11:18] * lul [webchat@46.167.42.22] has joined #minecrafthelp
#439 [11:19] <lul> i dont can start the minecraft launcher
#440 [11:20] <Greymagic27> lul, https://bugs.mojang.com/browse/MCL-12191
#441 [11:24] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#442 [11:24] <iiAmxzing> Alright.
#443 [11:32] * Rich [webchat@c-76-118-204-98.hsd1.ma.comcast.net] has joined #minecrafthelp
#444 [11:32] <PIGGY> so im assuming that this also applies to launching through twitch as well
#445 [11:33] <lul> wehen i kilck on the launcher nothing happens
#446 [11:33] <Greymagic27> PIGGY, Hi. I'm not sure about the twitch launcher as it may use a different launcher version depending on the modpack you're launching
#447 [11:33] <Greymagic27> lul, Read the reddit post on the bug report I sent to you.
#448 [11:33] <lul> ok
#449 [11:34] <iiAmxzing> It.
#450 [11:34] <PIGGY> oh okay thank you well im pretty sure it is the same problem because it still doesn't open and task manager says its working.
#451 [11:34] <iiAmxzing> Still.
#452 [11:34] <iiAmxzing> Didn't work. I have no idea why. :(
#453 [11:35] <Greymagic27> iiAmxzing, If it hasn't worked, post that on the bug report.
#454 [11:46] * Bruh [webchat@31.10.150.107] has joined #minecrafthelp
#455 [11:46] <Bruh> Hello
#456 [11:46] <Greymagic27> Bruh, Hey. What's the issue?
#457 [11:47] <Bruh> I want to buy Minecraft with a debit card and my debit card doesnt have the ccv (validation code) Do I really need it to buy minecraft?
#458 [11:47] <Greymagic27> Bruh, If your card doesn't have a ccv, you need to speak to your bank.
#459 [11:51] * Bruh [webchat@31.10.150.107] has quit. (Quit: webchat.esper.net)
#460 [11:58] <iiAmxzing> What do I do now?
#461 [11:58] <Greymagic27> iiAmxzing, Wait for a fix to be found
#462 [11:59] <iiAmxzing> Ok.
#463 [12:02] <iiAmxzing> I was trying to look for a video for a fix.
#464 [12:02] <iiAmxzing> It was supposed to do the same thing.
#465 [12:02] <iiAmxzing> Then I found...
#466 [12:02] <iiAmxzing> https://www.youtube.com/channel/UCE8c-qhlNxPFr7cfOtveT7A
#467 [12:02] <Greymagic27> iiAmxzing, Haha. That's my very old channel
#468 [12:02] <iiAmxzing> Oh.
#469 [12:03] <Greymagic27> I share one right now with a friend, but good find :P
#470 [12:03] <iiAmxzing> I saw that you commented on the video.
#471 [12:03] <Greymagic27> Mhm
#472 [12:03] <iiAmxzing> Should I just try the method again?
#473 [12:04] <Greymagic27> iiAmxzing, You can, although if it's not worked before I'm doubtful it will now
#474 [12:05] <iiAmxzing> Alright.
#475 [12:06] <iiAmxzing> Right now it's now stuck on the Updating Minecraft Launcher Window..
#476 [12:06] <iiAmxzing> Now it's not.
#477 [12:06] <iiAmxzing> And, You were correct. It won't work.
#478 [12:12] * Jeff [webchat@catv-80-99-29-235.catv.broadband.hu] has joined #minecrafthelp
#479 [12:16] * Brisngr82 [webchat@cpc145726-bagu17-2-0-cust200.1-3.cable.virginm.net] has joined #minecrafthelp
#480 [12:18] <iiAmxzing> I tested out if I can load a ModPack Launcher with just the ModPack in the laucnehr from Twitch.
#481 [12:18] <iiAmxzing> That worked. But I want my other mods, like Optifine or Labymod.
#482 [12:18] <iiAmxzing> launcher*
#483 [12:19] * Brisngr82 [webchat@cpc145726-bagu17-2-0-cust200.1-3.cable.virginm.net] has quit. (Client Quit)
#484 [12:21] * KamykowyPotwor [webchat@89-64-23-42.dynamic.chello.pl] has joined #minecrafthelp
#485 [12:23] <KamykowyPotwor> Hello, need some help with my stolen account. Is there anyone who can help me?
#486 [12:23] <Greymagic27> KamykowyPotwor, Hey. Have you emailed mojang yet?
#487 [12:24] * Jeff [webchat@catv-80-99-29-235.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#488 [12:24] * Jeff [webchat@catv-80-99-29-235.catv.broadband.hu] has joined #minecrafthelp
#489 [12:24] <Jeff> Hello! My minecraft launcher aren't work. I click the launche end all the time start updating and writes this "Unable to update the minecraft runtime environment"
#490 [12:26] <Jeff> pls help
#491 [12:27] * Jeff [webchat@catv-80-99-29-235.catv.broadband.hu] has quit. (Client Quit)
#492 [12:29] <iiAmxzing> I just have to wait?
#493 [12:29] <iiAmxzing> For so long?
#494 [12:33] * Barbafarfar [webchat@h246-124.internetbolaget.nu] has joined #minecrafthelp
#495 [12:34] <iiAmxzing> 1 hour later.
#496 [12:34] <iiAmxzing> Still, no way to fix this.
#497 [12:37] <iiAmxzing> Greymagic27, If I uninstall Minecraft and install it again, Can I put all of my files, even my mods back into the .minecraft folder?
#498 [12:43] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#499 [12:44] * hulk942 [webchat@91.144.212.46] has joined #minecrafthelp
#500 [12:45] <hulk942> hello
#501 [12:45] <iiAmxzing> Hello.
#502 [12:45] <iiAmxzing> Greymagic27, are you there?
#503 [12:45] <hulk942> yes
#504 [12:45] <hulk942> i frogot my pasword and reset it but i stil cant log in
#505 [12:46] <iiAmxzing> I mean Greymagic27
#506 [12:46] <iiAmxzing> Not you.
#507 [12:46] <hulk942> oh ok
#508 [12:46] <iiAmxzing> Hulk, When You resetted it, did you save your login info?
#509 [12:47] <hulk942> i dont think so?
#510 [12:47] <iiAmxzing> Try to reset it again, and do that.
#511 [12:47] <iiAmxzing> Then, When you try logging it, it should auto fill the login.
#512 [12:47] <hulk942> how do you do that?
#513 [12:48] <iiAmxzing> It does it for you on the login page. You don't need to do anything except click the login button when its filled.
#514 [12:48] <hulk942> okay i will try
#515 [12:51] <hulk942> it works now thx <3
#516 [12:51] * hulk942 [webchat@91.144.212.46] has quit. (Quit: webchat.esper.net)
#517 [12:51] * hulk942 [webchat@91.144.212.46] has quit. (Quit: webchat.esper.net)
#518 [12:54] * Barbafarfar [webchat@h246-124.internetbolaget.nu] has left #minecrafthelp
#519 [12:59] <iiAmxzing> I WANT MY MINECRAFT TO WORK
#520 [13:01] <Lurks> what's the issue?
#521 [13:01] * Jim [webchat@ip98-165-199-87.ph.ph.cox.net] has joined #minecrafthelp
#522 [13:02] <Jim> Looking for a MC support phone number to help with a hacked account. We were not able to send an email or get any help from the site.
#523 [13:03] <mattym> Jim, There is no phone number. See the info Mightyena will provide below
#524 [13:03] <mattym> ??> Jim account/send-email
#525 [13:03] <Mightyena> Jim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#526 [13:03] <Mightyena> Jim: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#527 [13:04] <Jim> Amazing no one owns a phone in that company...
#528 [13:06] <Jim> The wait time article is a dead link. The other links on the site point back to each other to keep us occupied.
#529 [13:06] <Greymagic27> iiAmxzing, I had to pop off, infact I'll have to go for dinner very soon. But to answer your question, yes. Just take out whatever you want to keep from your .minecraft folder and put it back when you reinstall the game
#530 [13:06] <mattym> Jim, They are a small company with millions of customers, and are based in a country outside of where the vast majority of their customers live. A phone support system would not be useful.
#531 [13:07] <mattym> Jim, The link Mightyena gave you is directly to their contact form.
#532 [13:07] <mattym> Jim, The other link is useless anyway, you will hear back when they get to you.
#533 [13:07] <Jim> Thanks for your help and time
#534 [13:09] * SaZ_Psycho_shadx [webchat@46.59.181.175.dynamic-pppoe.dt.ipv4.wtnet.de] has joined #minecrafthelp
#535 [13:10] <SaZ_Psycho_shadx> hello I have forgotten my email address and now no longer come into the game
#536 [13:11] <Greymagic27> SaZ_Psycho_shadx, Have you tried to reset your email?
#537 [13:12] <SaZ_Psycho_shadx> my name in minecraft is Saz_Psycho_shadx and I came in on the weekend still now I forgot my email address and do not know how I should not log on. I would be very happy if someone could help me and tell me how my email address says so that I can reset it
#538 [13:13] <iiAmxzing> Alright.
#539 [13:15] <SaZ_Psycho_shadx> just need my email address so I can reset it
#540 [13:19] <SaZ_Psycho_shadx> hello?
#541 [13:26] * SaZ_Psycho_shadx [webchat@46.59.181.175.dynamic-pppoe.dt.ipv4.wtnet.de] has joined #minecrafthelp
#542 [13:27] <SaZ_Psycho_shadx> I need my email address to play. only know my minecraft name
#543 [13:27] <SaZ_Psycho_shadx> Saz_Psycho_shadx
#544 [13:28] <iiAmxzing> Aren't you supposed to know your email?
#545 [13:29] <iiAmxzing> Do you at least know if it's from like aol.com or gmail.com or yahoo.com stuff like that?
#546 [13:29] <SaZ_Psycho_shadx> Aussprache lernen
#547 [13:29] <SaZ_Psycho_shadx> Unfortunately I forgot
#548 [13:29] <GreyVulpine> Nobody here can tell you your email address
#549 [13:30] <GreyVulpine> That would not be a good thing, if anybody from the public can look up an email address from an ingame name
#550 [13:31] <iiAmxzing> Did you try going to one of those mail links to find out if you're already logged in to your mail account?
#551 [13:31] <SaZ_Psycho_shadx> is gmail.com
#552 [13:32] <iiAmxzing> Wait, you have a google account, right?
#553 [13:32] <SaZ_Psycho_shadx> yes
#554 [13:32] <iiAmxzing> Did you create your Minecraft Account with your Google Account Email?
#555 [13:32] <SaZ_Psycho_shadx> yes
#556 [13:33] <iiAmxzing> Then, Your Google Account Email should be it.
#557 [13:34] <SaZ_Psycho_shadx> I did not try everything
#558 [13:34] <iiAmxzing> You can find your google account easily by going to gmail.com and clicking your profile icon. It will pop up in the top right corner.
#559 [13:34] <SaZ_Psycho_shadx> ok thanks
#560 [13:34] * SaZ_Psycho_shadx [webchat@46.59.181.175.dynamic-pppoe.dt.ipv4.wtnet.de] has quit. (Quit: webchat.esper.net)
#561 [13:40] <iiAmxzing> That's weird.
#562 [13:40] <iiAmxzing> I solved his problem, but Mine can't be solved.
#563 [13:43] <Lurks> iiAmxzing have you done what you were told by Greymagic27?
#564 [13:43] <iiAmxzing> Meaning if I uninstalled and installed the launcher?
#565 [13:44] * okazerker [webchat@195-16-9-202.access.telenet.be] has joined #minecrafthelp
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#567 [13:45] * iiAmxzing2 [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#568 [13:46] <iiAmxzing> Oh, that's weird. I can have another window open beside me
#569 [13:46] <iiAmxzing> with that.
#570 [13:46] <iiAmxzing2> Uhhh..
#571 [13:46] * iiAmxzing2 [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has quit. (Client Quit)
#572 [13:46] * iiAmxzing5 [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#573 [13:46] <iiAmxzing5> I need to stop.
#574 [13:46] * iiAmxzing5 [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has quit. (Client Quit)
#575 [13:47] <okazerker> hello, i haven't been able to log in in minecraft on the website nor the launcher for like 3 or 4 months on my main computer (i tried to use other web browers but still can't log in). on my other pc i can log in though. alllready uninstalled and reinstalled the game and changed passwoard so many times.
#576 [13:48] <mattym> ??> okazerker tools/hjt
#577 [13:48] <Mightyena> okazerker: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#578 [13:48] <Mightyena> okazerker: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#581 [13:56] * okazerker [webchat@195-16-9-202.access.telenet.be] has joined #minecrafthelp
#582 [13:56] <okazerker> i had to restart can i get the links again ?
#583 [13:57] * athenewings [webchat@dD5772E73.access.telenet.be] has joined #minecrafthelp
#584 [13:58] * _ShamPoO_ [webchat@p4FE6678C.dip0.t-ipconnect.de] has joined #minecrafthelp
#585 [13:58] <athenewings> my friend is unable to start his minecraft launcher
#586 [13:59] <Lurks> ??> tool/hjt
#587 [13:59] <Lurks> ??> okazerker tools/hjt
#588 [13:59] <Mightyena> okazerker: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#589 [13:59] <Mightyena> okazerker: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#590 [13:59] * benzie1233 [webchat@default-188-240-164-134.interdsl.co.uk] has joined #minecrafthelp
#591 [13:59] <benzie1233> hello
#592 [14:00] <Lurks> athenewings try the reddit link, when you enter the chat
#593 [14:00] <athenewings> thx mate
#594 [14:00] <_ShamPoO_> I wanted to install the minecraft launcher but then this appears: unable to update the minecraft runtime environment
#595 [14:00] <benzie1233> lost my Account name to migrate unable to get it over so i can change it please help i dont remember the user name
#596 [14:00] <okazerker> https://paste.ubuntu.com/p/F8mjSMzSmk/
#597 [14:01] <urielsalis> ??> okazerker info/mcleaks
#598 [14:01] <Mightyena> okazerker: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#599 [14:01] <Mightyena> okazerker: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#600 [14:01] <urielsalis> ??> okazerker win/hosts/edit
#601 [14:01] <Mightyena> okazerker: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#602 [14:01] <Mightyena> okazerker: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#603 [14:02] <Lurks> _ShamPoO_ are you on a windows system?
#604 [14:02] <_ShamPoO_> @Lurks yes
#605 [14:02] <Lurks> _ShamPoO_ try the reddit link as you enter the chat
#606 [14:04] <okazerker> so i have to delete every line containing the word mojang ?
#607 [14:04] <iiAmxzing> Does anyone have a solution for my Minecraft Launcher not opening? The workaround didn't work, And I don't want to uninstall then reinstall minecraft.
#608 [14:05] <urielsalis> okazerker, yes
#609 [14:07] <okazerker> it actually worked i can log in on the website
#610 [14:07] <okazerker> but why does it affect the website tho ?
#611 [14:07] <benzie1233> lost my Account name to migrate unable to get it over so i can change it please help i dont remember the user name
#612 [14:07] <urielsalis> okazerker, because you are redirecting Mojang authentication servers to mcleaks servers
#613 [14:07] <urielsalis> okazerker, sending them your credentials in the process, thats why we are telling you to reset your password as soon as you remove it
#614 [14:08] <urielsalis> ??> benzie1233 account/send-email
#615 [14:08] <Mightyena> benzie1233: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#616 [14:08] <Mightyena> benzie1233: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#617 [14:08] <okazerker> anyways thanks a LOT
#618 [14:08] * okazerker [webchat@195-16-9-202.access.telenet.be] has quit. (Quit: webchat.esper.net)
#619 [14:10] <iiAmxzing> My Minecraft Launcher will not open for some reason. I want to fix this problem without all of my data getting deleted, or uninstalling or reinstalling minecraft. How do I fix this?
#620 [14:11] * _ShamPoO_ [webchat@p4FE6678C.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#621 [14:12] <Lurks> could try deleting some folder in the minecraft launcher folder, see if that works
#622 [14:15] <iiAmxzing> I want to keep all my data though.
#623 [14:19] * Reanu [webchat@host86-168-64-124.range86-168.btcentralplus.com] has joined #minecrafthelp
#624 [14:19] <Lurks> those files will just reset the launcher, i've deleted those files
#625 [14:19] <Reanu> I can't start the actual launcher, can anyone help?
#626 [14:20] <Greymagic27> Reanu, Check the workaround here: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#627 [14:20] <iiAmxzing> Greymagic27 Should I just delete Minecraft and Get it again?
#628 [14:21] <Greymagic27> iiAmxzing, From what I've seen, that won't solve the issue. The best thing to do is wait for a fix to be found.
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#637 [15:00] <iiAmxzing> hm
#638 [15:02] * Dean [webchat@geoffcool.plus.com] has joined #minecrafthelp
#639 [15:02] <Dean> Hello?
#640 [15:03] <Dean> is anyone here?
#641 [15:03] <mattym> iiAmxzing, If the instructions on the reddit article didn't fix it for you, then you either did not read or perform them all. Check it and try it again.
#642 [15:03] <Dean> can someone help me? when I try to click on the Minecraft Launcher it doesn't open.
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#649 [15:15] <voodootrash> Hey! I'm trying to open and play minecraft, but it stops responding at about 95% on the loading screen. I've tried deleting everything and downloading it again, but nothing's working and I don't want to reset my computer from factory for a third time.
#650 [15:16] <mattym> ??> voodootrash av/adwcleaner
#651 [15:16] <Mightyena> voodootrash: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#652 [15:16] <Mightyena> voodootrash: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#653 [15:17] <voodootrash> Alright, that keeps closing on me.
#654 [15:19] * giomoret [webchat@bb6a9cb8.virtua.com.br] has joined #minecrafthelp
#655 [15:19] <giomoret> hey
#656 [15:19] * voodootrash [webchat@c-67-190-249-103.hsd1.fl.comcast.net] has quit. (Client Quit)
#657 [15:19] * TheSimpsonFeed [webchat@192.162.110.236] has joined #minecrafthelp
#658 [15:19] <giomoret> hey can someone help me
#659 [15:19] <TheSimpsonFeed> Good afternoon! Today, I remembered minecraft about my account, but I can’t log in. I don’t remember the mail and password. Any chance to get an account back?
#660 [15:20] <giomoret> do you have your pin code
#661 [15:20] <giomoret> ?
#662 [15:21] <mattym> TheSimpsonFeed, Have you tried getting a password reset sent to all of the possible emails you have?
#663 [15:21] <TheSimpsonFeed> giomoret -
#664 [15:21] <giomoret> what ?
#665 [15:22] <TheSimpsonFeed> mattym Yes, I tried. Did not work out. I remember the year old nicknames and the server on which I played
#666 [15:22] <TheSimpsonFeed> giomoret i dont have code
#667 [15:22] <mattym> ??> TheSimpsonFeed account/send-email
#668 [15:22] <Mightyena> TheSimpsonFeed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#669 [15:22] <Mightyena> TheSimpsonFeed: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#670 [15:23] * Midnight [webchat@war-residential-snat-253-2.brookes.ac.uk] has joined #minecrafthelp
#671 [15:23] * Midnight [webchat@war-residential-snat-253-2.brookes.ac.uk] has quit. (Client Quit)
#672 [15:23] <giomoret> mattym
#673 [15:23] <TheSimpsonFeed> ok
#674 [15:23] <TheSimpsonFeed> thx
#675 [15:23] * voodootrash [webchat@c-67-190-249-103.hsd1.fl.comcast.net] has joined #minecrafthelp
#676 [15:23] <giomoret> can you help me ?
#677 [15:23] <voodootrash> I'm back.
#678 [15:24] <giomoret> i remebered that i got an account and i tried to enter in my account
#679 [15:24] <mattym> voodootrash, Did you finish the scan?
#680 [15:24] <giomoret> but it says the username or the password its wrong
#681 [15:24] <giomoret> i got my pin
#682 [15:25] <giomoret> what should i do ?
#683 [15:25] <mattym> giomoret, Have you tried setting a new password?
#684 [15:25] <giomoret> but i dont receive an email from mojang asking for a new password
#685 [15:26] <mattym> ??> giomoret account/send-email
#686 [15:26] <Mightyena> giomoret: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#687 [15:26] <Mightyena> giomoret: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#688 [15:36] <giomoret> thanks
#689 [15:36] * giomoret [webchat@bb6a9cb8.virtua.com.br] has quit. (Quit: webchat.esper.net)
#690 [15:41] * TheredK10 [webchat@227.125.208.46.dyn.plus.net] has joined #minecrafthelp
#691 [15:42] <TheredK10> Hello? I'm having some trouble getting the launcher itself to start up. every time I click the shortcut to start it, nothing happens.
#692 [15:43] <Lurks> see if this works for you:https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#693 [15:43] <TheredK10> ah, I'm reading it now, the Absol bot posted that link as I entered
#694 [15:47] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#695 [16:01] * LightXP1ggy [webchat@202-110-201-31.ftth.glasoperator.nl] has joined #minecrafthelp
#696 [16:02] <LightXP1ggy> hi i bought minecraft today and it only shows that i can play offline and when i click that the game does not start
#697 [16:03] <LightXP1ggy> it says the game has failed to start
#698 [16:04] <Lurks> LightXP1ggy is that when you click "play"?
#699 [16:05] <LightXP1ggy> yes
#700 [16:05] <LightXP1ggy> and the only option i have i to play offline
#701 [16:08] * Santiago [webchat@75.48.178.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#702 [16:09] <Santiago> HOLA
#703 [16:09] <Santiago> hello
#704 [16:11] <Lurks> ??> LightXP1ggy tools/hjt
#705 [16:11] <Mightyena> LightXP1ggy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#706 [16:11] <Mightyena> LightXP1ggy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#707 [16:13] * _131ms [webchat@191.248.236.49.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#708 [16:13] <_131ms> hi
#709 [16:13] <_131ms> i deleted my .minecraft
#710 [16:13] <_131ms> i want enter 1.8
#711 [16:13] <_131ms> but i dont have this version
#712 [16:14] <_131ms> can help me:
#713 [16:14] <_131ms> ?
#714 [16:15] <iiAmxzing> I still need my minecraft launcher to be fixed.
#715 [16:15] <_131ms> .0.
#716 [16:15] <_131ms> have helper brazilian?
#717 [16:15] <iiAmxzing> mattym Am I supposed to click "I'm sure, reset?"
#718 [16:16] <_131ms> where?
#719 [16:17] <iiAmxzing> im asking mattym
#720 [16:17] <_131ms> where i reinstale my 1.8 version?
#721 [16:17] * KarenB [webchat@ip68-14-64-168.ri.ri.cox.net] has joined #minecrafthelp
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#723 [16:18] <Lurks> _131ms click the version you want to play by going to installation tab, create new profile or use a existing one then choose the version
#724 [16:19] <iiAmxzing> My Minecraft Launcher will not open for some reason. I want to fix this problem without all of my data getting deleted, or uninstalling or reinstalling minecraft. How do I fix this?
#725 [16:19] <iiAmxzing> I'm saying this again.
#726 [16:20] <_131ms> i uninstalled my .minecraft plus i want to play on minecraft 1.8 and i uninstalled where i reinstall all versions of .minecraft
#727 [16:20] <_131ms> thx :>
#728 [16:20] <mattym> iiAmxzing, Yes click through all the info.
#729 [16:20] <iiAmxzing> Alright, Then I launch Minecraft on it?
#730 [16:20] <mattym> iiAmxzing, Yes
#731 [16:21] <_131ms> but i dont have some one version
#732 [16:21] <KarenB> Having same issue as iiAmxzing...Getting error game crashed when launching game
#733 [16:21] <_131ms> i dont can open versions in laubcger :>
#734 [16:21] <_131ms> launcher*
#735 [16:21] <KarenB> iiAmxzing, what version of OS are you running? I'm on a Mac
#736 [16:22] <iiAmxzing> I'm on a Windows.
#737 [16:22] <_131ms> where i can install versions for a ,minecraft?
#738 [16:22] <iiAmxzing> And, I can't launch my Minecraft Launcher.
#739 [16:22] * LightXP1ggy [webchat@202-110-201-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#740 [16:22] <iiAmxzing> How do I change what version I'm using for the test?
#741 [16:23] <KarenB> https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#742 [16:24] <KarenB> iiAmxzing - this workaround might work for windows
#743 [16:24] <iiAmxzing> Alright.
#744 [16:24] * ocean [webchat@c-73-111-179-89.hsd1.il.comcast.net] has joined #minecrafthelp
#745 [16:24] <ocean> hello?
#746 [16:25] <_131ms> where there are versions for minecraft. I uninstalled everything else I want to play 1.8 and I can't
#747 [16:25] <_131ms> for install
#748 [16:25] <ocean> i can't play minecraft it says i have only demo accsess
#749 [16:25] <ocean> and when i try to verify
#750 [16:25] <ocean> my purchase
#751 [16:25] <ocean> it dosen't let me
#752 [16:26] <ocean> i says invalid verification code
#753 [16:26] <ocean> pls halps
#754 [16:26] <_131ms> where there are versions for minecraft( versions for instal ). I uninstalled everything else I want to play 1.8 and I can't
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#756 [16:27] * ocean [webchat@c-73-111-179-89.hsd1.il.comcast.net] has joined #minecrafthelp
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#758 [16:27] * Rick15NL [webchat@ip4da6311b.direct-adsl.nl] has joined #minecrafthelp
#759 [16:27] <Rick15NL> Hello
#760 [16:28] * ocean [webchat@c-73-111-179-89.hsd1.il.comcast.net] has quit. (Client Quit)
#761 [16:28] <iiAmxzing> Do I move the .minecraft folder in now after I did that?
#762 [16:28] <Rick15NL> I forgot my password but the email is deleted so i cant press forgot password
#763 [16:29] * Dave [webchat@5751cc72.skybroadband.com] has joined #minecrafthelp
#764 [16:29] <Lurks> Rick15NL you'll have to contact mojang support with your transaction ID or gift code
#765 [16:29] <KarenB> iiAmxzing, I dont think that is necessary, I think it's just for backup
#766 [16:29] * Dave is now known as Guest74185
#767 [16:30] * ocean [webchat@c-73-111-179-89.hsd1.il.comcast.net] has joined #minecrafthelp
#768 [16:30] <ocean> hello are there anyone here
#769 [16:30] <ocean> someone please be here
#770 [16:31] <iiAmxzing> My versions are gone..
#771 [16:31] <ocean> are any of the helpers here?
#772 [16:31] <ocean> i hope they are
#773 [16:31] <iiAmxzing> Since my versions are gone, shouldn't I move the folders?
#774 [16:31] <ocean> cause my account is fucked
#775 [16:31] <Absol> ocean: Please keep it civil
#776 [16:31] <Lurks> ocean log out of the launcher and back in, if you made the purchase whiles log in
#777 [16:31] <ocean> huh?
#778 [16:32] <ocean> here lemme explain
#779 [16:32] * athenewings [webchat@dD5772E73.access.telenet.be] has quit. (Quit: webchat.esper.net)
#780 [16:32] <ocean> so when ever i open the minecraft launcher it logs me in right
#781 [16:32] <iiAmxzing> KarenB shouldn't I move the folders if My versions are gone?
#782 [16:32] <Lurks> iiAmxzing .minecraft folders contain any version downloaded, you have to run the version again to download them
#783 [16:33] <ocean> and it only says im allowed to play the demo mode
#784 [16:33] <ocean> in my email it gave me a verification code to verify my purchase of minecraft
#785 [16:34] <Lurks> ocean do as what i said, it's 1 of the fixes for this
#786 [16:34] <ocean> and i try using it and it dosen't work it says "verification failed"
#787 [16:36] <Rick15NL> Lurks i dont know it it was in like 2010
#788 [16:36] <ocean> and now my launcher won't even open
#789 [16:37] * Rick15NL [webchat@ip4da6311b.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#790 [16:38] <KarenB> My Mac won't launch Minecraft Java Edition. I get an error message Error Game crashed. An unexpected issue occurred and the game has crashed. This is a new install. I verified I have the latest version of Java installed. Also uninstalled and downloaded Minecraft.
#791 [16:39] <ocean> my launcher now won't open
#792 [16:40] <ocean> i don't know how to fix that
#793 [16:40] * thijn [webchat@202-110-201-31.ftth.glasoperator.nl] has joined #minecrafthelp
#794 [16:40] * ocean7 [webchat@c-73-111-179-89.hsd1.il.comcast.net] has joined #minecrafthelp
#795 [16:40] <thijn> hi i would like to make a refund is that possible?
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#797 [16:40] <ocean7> k im back
#798 [16:41] <ocean7> my launcher for minecraft is refusing to open up
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#800 [16:43] <KarenB> launcher issues seems to be the theme
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#802 [16:47] * Lanceypoo [webchat@65-128-215-234.mpls.qwest.net] has joined #minecrafthelp
#803 [16:47] <Lanceypoo> hello
#804 [16:48] <Tolkir> Looking for help on not being able to login to both the Minecraft Website and the Minecraft launcher. Keeps saying invalid username and password for the launcher and than when I log in to the website it just freezes on login screen. I have double checked and triple checked my password but have had no progress
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#806 [16:49] <Lanceypoo> heh mine keeps crashing when trying to open 1.5.2, and ive tried like 10 times. ive restarted my computer, no luck.
#807 [16:49] <Lanceypoo> i can send a crash report
#808 [16:49] * yeetus [webchat@65-128-215-234.mpls.qwest.net] has joined #minecrafthelp
#809 [16:50] * thijn [webchat@202-110-201-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#810 [16:50] <Lanceypoo> hello?
#811 [16:50] <yeetus> hello
#812 [16:51] * ocean [webchat@c-73-111-179-89.hsd1.il.comcast.net] has joined #minecrafthelp
#813 [16:51] <ocean> hello?
#814 [16:51] <Tolkir> doesnt seem like any support is on
#815 [16:51] <Lanceypoo> yeah,
#816 [16:51] <ocean> nah
#817 [16:51] <ocean> i was talking to some earlier
#818 [16:51] <ocean> i was talking to some earlier
#819 [16:51] * yeetus [webchat@65-128-215-234.mpls.qwest.net] has left #minecrafthelp
#820 [16:51] <Lanceypoo> "cries internally"
#821 [16:52] <ocean> juist say what you need help with
#822 [16:52] <Lanceypoo> ok,
#823 [16:52] <Lanceypoo> so minecraft keeps crashing when trying to open 1.5.2, and ive tried like 10 times. ive restarted my computer, no luck.
#824 [16:53] <Lanceypoo> plz help
#825 [16:53] <Lanceypoo> all other versions work
#826 [16:53] * help_me [webchat@202-110-201-31.ftth.glasoperator.nl] has joined #minecrafthelp
#827 [16:53] <ocean> 1 i can't start up my minecraft launcher it is refusing to open
#828 [16:53] <help_me> can i get a refund the game does not work
#829 [16:54] <Lanceypoo> We are currently looking into a fix for the issue preventing people from opening the Minecraft Launcher. See here for a workaround https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#830 [16:54] <Lanceypoo> boom
#831 [16:54] <Lanceypoo> read this
#832 [16:54] <Lanceypoo> it should work
#833 [16:54] <KarenB> mine isn't working yet either. read, but looks like the fix is for PC, not mac
#834 [16:54] <Lanceypoo> ah
#835 [16:54] <ocean> 2 when ever i am able to open my launcher it says i need to verify my account purchance and when i go to the link for it . it says the verification code is wrong
#836 [16:54] <Lanceypoo> oof
#837 [16:55] <Lanceypoo> was minecraft hacked???
#838 [16:55] <Lanceypoo> i mean it seems unlikely, but it is possible
#839 [16:56] <Tolkir> i can open the game just cant login
#840 [16:56] <Tolkir> can login on my friends computer but not mine
#841 [16:56] <Tolkir> and i dont have any vpns or anything running
#842 [16:58] <Lanceypoo> hmmm
#843 [16:58] <Lanceypoo> i just cant open 1.5.2
#844 [16:58] <Lanceypoo> and i kinda really wanna play on it so...
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#846 [16:59] <Lanceypoo> waddup
#847 [17:00] * Lanceypoo [webchat@65-128-215-234.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#848 [17:01] <Dwid> hey, so i've been trying to use this visa gift card i have to purchase minecraft, the cards registered and hasnt been used yet, but i keep getting errors saying that i need to verify the card info despite me having put in all the necessary info on there
#849 [17:02] * Tomas [webchat@158-80-164-181.fibertel.com.ar] has joined #minecrafthelp
#850 [17:02] <Tomas> hola
#851 [17:03] <Tomas> hello
#852 [17:03] * Luscaxx090201 [webchat@bb7b01e7.virtua.com.br] has joined #minecrafthelp
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#857 [17:06] <ocean> hello are there anyu mods on?\
#858 [17:07] <Patrick> Hi, I started my computer today, went to launch Minecraft (Java Edition) for Windows, and nothing happened. I uninstalled and reinstalled minecraft. If I click the icon to launch, nothing happens.
#859 [17:08] * LightXP1ggy [webchat@202-110-201-31.ftth.glasoperator.nl] has joined #minecrafthelp
#860 [17:08] <ocean> when ever i launch the minecraft launcher it says im only allowed to play the demo version when i bought the full game please help
#861 [17:09] <LightXP1ggy> can i get a refund
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#864 [17:15] * TobyD [webchat@c-73-97-24-216.hsd1.wa.comcast.net] has joined #minecrafthelp
#865 [17:16] <TobyD> I was notified that my account was migrated, but I did not migrate. Now I can't login. I filed a support ticket almost 2 weeks ago, but haven't heard anything. How long does support usually take?
#866 [17:17] <GreyVulpine> 2-3 months
#867 [17:17] <ocean> greyvulpine
#868 [17:18] <ocean> i need help man
#869 [17:18] <GreyVulpine> With
#870 [17:18] <TobyD> Ouch! So I can't login for 3 months! Is there any way to expedite? Isn't Mojang owned by Microsoft now? I would expect better response.
#871 [17:18] <ocean> when ever i start up the launcher and log in with my account\
#872 [17:18] <GreyVulpine> TobyD - Sorry. Nothing can do here can expedite the process
#873 [17:19] <ocean> i says i only have the demo vesion
#874 [17:19] <ocean> it*
#875 [17:19] <TobyD> Wow...thanks for the reply.
#876 [17:19] <GreyVulpine> ocean - Log into your minecraft account on the website and make sure that minecraft is listed under "My Games"
#877 [17:19] <LightXP1ggy> how can i request a refund?
#878 [17:19] <GreyVulpine> LightXP1ggy - https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#879 [17:20] <ocean> which website greyvulpix
#880 [17:20] <ocean> vulpine*
#881 [17:20] <GreyVulpine> account.mojang.com
#882 [17:22] <ocean> wheres "my games"
#883 [17:25] <LightXP1ggy> i cant do it it sends me backt to the help.minecraft.net
#884 [17:26] <mattym> LightXP1ggy, Scroll down to the bottom of that page and use the contact button there.
#885 [17:27] <mattym> ocean, If you do not see a "My Games" section, then the account your are logging in with is not one with the game linked to it.
#886 [17:27] * Angie [webchat@68.127.48.36] has joined #minecrafthelp
#887 [17:28] <Angie> I am unable to login to my minecraft.net account. Whenever I try I get a "OOPS! An error prevented your request from being processed. Please try again" message
#888 [17:28] * AlanPlatiado [webchat@dsl-189-224-166-119-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#889 [17:29] <mattym> Angie, Are you currently on a home network connection?
#890 [17:29] <Angie> Yeah
#891 [17:29] <mattym> ??> Angie tools/hjt
#892 [17:29] <Mightyena> Angie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#893 [17:29] <Mightyena> Angie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#894 [17:30] <AlanPlatiado> It doesn't allow me to log in to my PC or page or initiator and I don't know what to do anymore
#895 [17:30] <mattym> AlanPlatiado, What does it say when you try to?
#896 [17:30] * ocean [webchat@c-73-111-179-89.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#897 [17:31] <AlanPlatiado> Wrong email or password but I tried it on another PC and entered without problem
#898 [17:32] * Angie [webchat@68.127.48.36] has quit. (Quit: webchat.esper.net)
#899 [17:33] <mattym> ??> AlanPlatiado tools/hjt
#900 [17:33] <Mightyena> AlanPlatiado: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#901 [17:33] <Mightyena> AlanPlatiado: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#902 [17:38] * help_me [webchat@202-110-201-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#903 [17:38] <AlanPlatiado> I get an error when running the program
#904 [17:39] <mattym> AlanPlatiado, What does it say?
#905 [17:41] * TroyMod [webchat@c-98-194-139-217.hsd1.tx.comcast.net] has joined #minecrafthelp
#906 [17:41] <TroyMod> hello?
#907 [17:41] <AlanPlatiado> That cloud not be handled
#908 [17:41] <TroyMod> what?
#909 [17:41] <mattym> AlanPlatiado, What is the exact message it gave you?
#910 [17:42] <TroyMod> what do you mean?
#911 [17:42] <mattym> TroyMod, Only respond to messages starting with your name.
#912 [17:42] <TroyMod> oh sorry
#913 [17:43] * LightXP1ggy [webchat@202-110-201-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#914 [17:44] <AlanPlatiado> Application has generated an exception that could not be handled
#915 [17:44] <AlanPlatiado> Application has generated an exception that could not be handled
#916 [17:45] * TroyMod [webchat@c-98-194-139-217.hsd1.tx.comcast.net] has left #minecrafthelp
#917 [17:45] <mattym> AlanPlatiado, What version of Windows are you on?
#918 [17:45] <AlanPlatiado> 8
#919 [17:46] <mattym> AlanPlatiado, Did you right click and run it as administrator?
#920 [17:47] <AlanPlatiado> yes
#921 [17:47] <mattym> ??> AlanPlatiado tools/otl
#922 [17:47] <Mightyena> AlanPlatiado: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#923 [17:47] <Mightyena> AlanPlatiado: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#924 [17:52] * TheredK10 [webchat@227.125.208.46.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#925 [17:57] * KarenB [webchat@ip68-14-64-168.ri.ri.cox.net] has joined #minecrafthelp
#926 [17:58] <KarenB> My Mac won't launch Minecraft Java Edition. I get an error message Error Game crashed. An unexpected issue occurred and the game has crashed. This is a new install. I verified I have the latest version of Java installed. Also uninstalled and redownloaded/installed Minecraft.
#927 [17:58] <mattym> ??> KarenB launcher/log
#928 [17:58] <Mightyena> KarenB: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#929 [18:01] <KarenB> I get no output in the log, none whatsoever. Nothing loads. Once I hit play I almost immediately get the error message and nothing shows up in the log except waiting for log output
#930 [18:01] <KarenB> I got it working fine on a pc laptop, but not my daughter's Mac laptop
#931 [18:01] <mattym> KarenB, Ok one moment.
#932 [18:02] <mattym> KarenB, What version of OSX/macOS are you on?
#933 [18:03] <KarenB> Mojave 10.14.6
#934 [18:03] <mattym> KarenB, Ok, give me a moment, I need to toss some mac specific instructions together.
#935 [18:03] <mattym> KarenB, First make sure the launcher, and any error windows are closed out.
#936 [18:04] * Anpagames [webchat@189.220.207.176.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#937 [18:04] <KarenB> great, thanks. Instructions are great. I'm very pc savvy, mac not as much
#938 [18:04] <KarenB> keep log options on?
#939 [18:04] <mattym> KarenB, For now yeah, gonna try and get a different log, but to make sure thats its done being generated everything needs to be closed.
#940 [18:05] <mattym> KarenB, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#941 [18:06] <mattym> KarenB, That should drop you in the game directory. See if you have a text file called launcher_log there.
#942 [18:06] <KarenB> remind me of the command to view the directory contents
#943 [18:07] <mattym> KarenB, Did you copy the full command?
#944 [18:07] <KarenB> copy and pasted
#945 [18:07] <mattym> KarenB, It should have just opened a the folder up in a "finder" (macs version of Explorer) window
#946 [18:07] <mattym> up the*
#947 [18:07] <KarenB> ah, ok...let me try . again
#948 [18:08] <KarenB> yep, file is there
#949 [18:09] <mattym> KarenB, Ok provide the contents of that one via paste.ubuntu.com
#950 [18:11] <mattym> KarenB, Which we will need the link to once you have created it.
#951 [18:11] * Ervin [webchat@cpe-104-139-100-201.carolina.res.rr.com] has joined #minecrafthelp
#952 [18:12] <Anpagames> Hello; I have a problem logging into the official minecraft page, I press the log in button but it does not load the page, nor does it tell me that I have an error, I also uninstall the minecraft launcher by itself. And if I use another account it won't let me in, nor download minecraft.
#953 [18:12] <mattym> ??> Anpagames tools/hjt
#954 [18:12] <Mightyena> Anpagames: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#955 [18:12] <Mightyena> Anpagames: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#956 [18:13] <KarenB> mattym - having issues with pastebin - Proxy Error (though I'm not using a proxy - that I know of...)
#957 [18:13] <mattym> KarenB, One moment.
#958 [18:13] <mattym> KarenB, Try https://paste.gg/
#959 [18:13] <Ervin> I have literally lost access to my minecraft account and cannot play anymore. got back from school, wanted to play because i was bored, and i am put in the "select account" section and my username and password that i have had saved for literally the longest time, dont work. i emailed mojang a month and a half ago about how i forgot my login credent
#960 [18:13] <Ervin> ials, and now i just flat out cannot access the game
#961 [18:13] <Ervin> legit cant do anything while my account is in some other dudes hands b/c mojangs customer support is so bad
#962 [18:14] <mattym> Ervin, What is the ingame username?
#963 [18:14] <Ervin> IGetWelfare
#964 [18:15] <mattym> Ervin, Well it doesnt look like anyone has changed the name on it. Are you not getting password reset emails?
#965 [18:15] <Ervin> and on top of everything, the "when will i hear back" tab on mojang support isnt even a thing anymore, so even if i were to be emailed back by mojang, i would have no clue when it would happen
#966 [18:15] <Ervin> No
#967 [18:15] <KarenB> mattym - did it work?
#968 [18:16] <mattym> KarenB, I need the link to the page you create. The address
#969 [18:16] <KarenB> mattym: https://paste.gg/p/anonymous/7844c24546d14c3aa135569e368dd26c
#970 [18:16] <Ervin> also, having access to the email that i had signed up to my account would help a lot. i emailed mojang support when i did notice that i couldnt get into it
#971 [18:17] <mattym> Ervin, Then you will just need to wait till they reply. That page was kinda useless anyway, they will reply when they get to your request #. It will take however long it takes.
#972 [18:17] <mattym> KarenB, Ok give me a few to look it over.
#973 [18:17] <KarenB> mattym - no problem, thank you for your help
#974 [18:18] <Ervin> gotcha mattym
#975 [18:19] <mattym> KarenB, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#976 [18:21] <KarenB> I checked the firewall, it's not on. possibly a/v, but not the others. let me go poke through apps/settings
#977 [18:23] <iiAmxzing> My problem has been fixed.
#978 [18:24] * iiAmxzing [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#979 [18:24] <mattym> KarenB, And was the firewall (which I am guessing was the one that comes with macs), off already, or did you just turn it off?
#980 [18:24] <KarenB> mattym, nope. no parental controls, AV, firewall is off, no vpn - seems like the only apps installed are the normal mac apps. Yes the firewall was already off
#981 [18:25] <KarenB> dont see any ad blocking software, unless there is a setting in chrome
#982 [18:26] <mattym> KarenB, On chrome does not matter. On Macs there is a program available called AddblockMaster that is system wide. That would be the only one you need to check for I believe.
#983 [18:27] <KarenB> mattym, not on the mac
#984 [18:28] <mattym> KarenB, Is the Mac a computer you bought, or one provided by school/work/other?
#985 [18:28] <KarenB> java was not installed, had to install that plus the launcher. anything else missing?
#986 [18:28] <KarenB> bought
#987 [18:29] <KarenB> brand new purchase. Tried credentials/download on pc laptop and that worked fine
#988 [18:29] <mattym> KarenB, Ok it looks like there is just a bad file, and you dont seem to have anything that would cause that. So lets go with a local file reisntall.
#989 [18:29] <mattym> ??> KarenB mac/reinst/manual
#990 [18:29] <Mightyena> KarenB: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#991 [18:29] <Mightyena> KarenB: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#992 [18:29] <Anpagames> https://paste.ubuntu.com/p/wdt8BVCHR2/ Here is the ubuntu's link
#993 [18:30] <mattym> KarenB, And if its a new install, you wont have the saves folder anyway, so just whipe the whole folder.
#994 [18:30] <mattym> ??> Anpagames info/mcleaks
#995 [18:30] <Mightyena> Anpagames: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#996 [18:30] <Mightyena> Anpagames: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#997 [18:30] <mattym> ??> Anpagames win/hosts/edit
#998 [18:30] <Mightyena> Anpagames: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#999 [18:30] <Mightyena> Anpagames: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1000 [18:31] <KarenB> mattym, done
#1001 [18:31] <mattym> KarenB, Reload the game and see if anything different happens.
#1002 [18:32] <mattym> KarenB, It should take a moment to re-download some stuff
#1003 [18:32] <KarenB> yep, updating
#1004 [18:33] * FelixDaCat [webchat@cpe-104-229-62-3.rochester.res.rr.com] has joined #minecrafthelp
#1005 [18:34] <FelixDaCat> hello?
#1006 [18:34] <KarenB> mattym, well that's different!
#1007 [18:34] <mattym> KarenB, Working, or different issue?
#1008 [18:34] <KarenB> I think it's working now...never used this, but looks the same as when I launched it on the pc.
#1009 [18:35] <FelixDaCat> alright well when you two are done i wanna talk about issues i've been having
#1010 [18:35] <mattym> FelixDaCat, Just explain the issue.
#1011 [18:36] <FelixDaCat> ok so basically i'm having two issues
#1012 [18:37] <KarenB> mattym - got music and everything....and prompted for type of player mode. I personally haven't played but I think I'm all set. I'll have my daughter play around when she gets home. Thank you very much!
#1013 [18:37] <mattym> KarenB, Excellent, enjoy!
#1014 [18:37] * KarenB [webchat@ip68-14-64-168.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#1015 [18:38] <FelixDaCat> one is that using the launcher on the latest release causes the game to hang on the loading screen for opening a world and won't actually load unless i either manually force close the launcher using task manager or by using the alternate community launcher MultiMC, any fix for that? also my skins don't seem to be working as every time I upload my s
#1016 [18:38] <FelixDaCat> kin to my profile and check the game nothing changes about my skin, anything you can do to help?
#1017 [18:39] <mattym> FelixDaCat, Is the skin unchanged from an old one, or stuck on one of the default skins?
#1018 [18:39] <FelixDaCat> the skin is stuck on a default skin yes
#1019 [18:39] <mattym> ??> FelixDaCat tools/hjt
#1020 [18:39] <Mightyena> FelixDaCat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1021 [18:39] <Mightyena> FelixDaCat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1022 [18:40] <FelixDaCat> ok hang on
#1023 [18:44] <FelixDaCat> https://paste.ubuntu.com/p/2v3NjxmZgb/
#1024 [18:44] <FelixDaCat> there
#1025 [18:44] * _darkelite [webchat@66-76-27-145.suddenlink.net] has joined #minecrafthelp
#1026 [18:44] <mattym> ??> FelixDaCat av/adwcleaner
#1027 [18:44] <Mightyena> FelixDaCat: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#1028 [18:44] <Mightyena> FelixDaCat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1029 [18:45] <_darkelite> hello?
#1030 [18:45] <_darkelite> I need help
#1031 [18:45] <mattym> _darkelite, Just explain the problem.
#1032 [18:46] <_darkelite> so when i click on my minecraft icon to open the launcher it will load for a few seconds and then stop and nothing will happen.
#1033 [18:46] <mattym> _darkelite, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1034 [18:47] <_darkelite> ill try it tahks
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#1037 [19:04] <FelixDaCat> ok im back and i did everything, now what?
#1038 [19:04] <mattym> FelixDaCat, See if both issues are fixed.
#1039 [19:04] <FelixDaCat> got it
#1040 [19:05] <FelixDaCat> it worked! thanks a ton! now i can finally relive my childhood!
#1041 [19:06] * FelixDaCat [webchat@cpe-104-229-62-3.rochester.res.rr.com] has quit. (Client Quit)
#1042 [19:10] <Anpagames> thank you @Mightyena
#1043 [19:11] * Brandon [webchat@c-71-194-61-22.hsd1.il.comcast.net] has joined #minecrafthelp
#1044 [19:12] <Brandon> When I try to open the minecraft launcher, I get the error, "unable to update the minecraft runtime environment."
#1045 [19:12] <Brandon> if someone knows how to fix that, help would be appreciated
#1046 [19:12] <Brandon> if someone knows how to fix that, help would be appreciated
#1047 [19:13] * Anpagames [webchat@189.220.207.176.cable.dyn.cableonline.com.mx] has left #minecrafthelp
#1048 [19:13] <mattym> ??> Brandon error/download
#1049 [19:13] <Mightyena> Brandon: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1050 [19:21] <Brandon> I disabled the discord and Geforce overlay, but am still getting the same issue
#1051 [19:21] * zac [webchat@047-028-238-076.res.spectrum.com] has joined #minecrafthelp
#1052 [19:22] * zac [webchat@047-028-238-076.res.spectrum.com] has quit. (Client Quit)
#1053 [19:22] <mattym> Brandon, Did you check any of that Antivirus stuff, thats usually the cause of download issues.
#1054 [19:23] <Brandon> I don't have any antivirus aside the windows firewall
#1055 [19:23] <mattym> ??> Brandon tools/hjt
#1056 [19:23] <Mightyena> Brandon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1057 [19:23] <Mightyena> Brandon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1058 [19:24] * Koushiru [webchat@cnq99-156.cablevision.qc.ca] has joined #minecrafthelp
#1059 [19:24] <Koushiru> hi
#1060 [19:26] <Brandon> https://paste.ubuntu.com/p/whYd8Vv4SX/
#1061 [19:26] * Koushiru [webchat@cnq99-156.cablevision.qc.ca] has quit. (Client Quit)
#1062 [19:27] <mattym> Brandon, Do you have more than one storage drive on the computer?
#1063 [19:27] <Brandon> yes
#1064 [19:27] <mattym> Brandon, Did you install the launcher to a drive other than the one with the OS on it?
#1065 [19:27] <Brandon> yes
#1066 [19:27] <mattym> Brandon, Try installing it to the main OS drive.
#1067 [19:28] <Brandon> I don't know how, it defaults to the second drive
#1068 [19:28] <mattym> Brandon, Make sure the download is on the primary
#1069 [19:28] <mattym> Brandon, The downloaded installer that is.
#1070 [19:28] <Brandon> ok
#1071 [19:28] <Brandon> it already is
#1072 [19:29] <Brandon> and was when I installed minecraft
#1073 [19:29] * Charlitos [webchat@CableLink-187-161-145-54.PCs.InterCable.net] has joined #minecrafthelp
#1074 [19:30] <mattym> Brandon, Do a complete uninstall of the launcher, then give it another attempt. You may need to restart the PC after the uninstall.
#1075 [19:30] <Brandon> ok
#1076 [19:32] <Charlitos> I have an issue on Minecraft: Java Edition. I changed my in-game name and when I tried entering to a Minercraft Server it said failed to authenticate account. When I entered to a world I had, I tried to type a message in the chat and it still had the old name I already had.
#1077 [19:32] <mattym> ??> Charlitos launcher/relog
#1078 [19:32] <Mightyena> Charlitos: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1079 [19:32] <Brandon> wow, thanks so much, that did the trick
#1080 [19:32] <mattym> Brandon, Ok
#1081 [19:33] <Charlitos> Oh, ok. Thanks! I'll try.
#1082 [19:33] <Charlitos> It worked! Thanks so much for the help!
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#1084 [19:40] * Frostyyy [webchat@c-67-176-60-27.hsd1.co.comcast.net] has joined #minecrafthelp
#1085 [19:45] * cochi [webchat@95-118-137-186.fibertel.com.ar] has joined #minecrafthelp
#1086 [19:45] <cochi> Hola
#1087 [19:45] <cochi> nnecesito ayuda
#1088 [19:45] <Frostyyy> I recently (6 hours ago) purchased Minecraft: Java Edition. I am only allowed to play the demo, when I open the launcher. When I go into my account, it states that I do not own Minecraft: Java Edition. Could we get this fixed so I can play the game I purchased. If this does not get resolved, I would like a REFUND on the game that I purchased becaus
#1089 [19:45] <Frostyyy> e I am inside the 15 day window.
#1090 [19:46] <cochi> no puedo ingresar a mi cuanta con el acceso directo de mi escritorio
#1091 [19:47] * cochi [webchat@95-118-137-186.fibertel.com.ar] has quit. (Client Quit)
#1092 [19:47] <Lurks> Frostyyy stuck in demo:https://help.mojang.com/customer/portal/articles/1218766 have you been there?
#1093 [19:55] * AgeOfZac [webchat@host-92-7-126-209.as43234.net] has joined #minecrafthelp
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#1095 [19:56] <AgeOfZac> Hi guys. I'm getting a "Process closed with exit code -805306369" constantly. My game isn't modded at all, and I've made sure JAVA_OPTIONS_ and my JVM variable isn't limiting the allocated RAM below 4G. I'm at a loss on what to do
#1096 [19:56] <AgeOfZac> Has anyone had this issue before and been able to fix it?
#1097 [19:57] <pineapple> my minecraft world got deleted somehow during an update and now i am sad
#1098 [19:57] * AgeOfZac [webchat@host-92-7-126-209.as43234.net] has quit. (Client Quit)
#1099 [19:58] <pineapple> helppp
#1100 [19:58] <Brandon> if you're wondering how to increase the ram used for minecraft I can help you with that
#1101 [19:58] <pineapple> no i am not
#1102 [19:58] <pineapple> my minecraft world got deleted
#1103 [19:59] <pineapple> my minecraft world got deleted
#1104 [19:59] <pineapple> my minecraft world got dele
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#1107 [20:01] * AgeOfZac [webchat@host-92-7-126-209.as43234.net] has joined #minecrafthelp
#1108 [20:01] <AgeOfZac> Sorry, I got disconnected if anyone saw my last message.
#1109 [20:02] <Lurks> ??> AgeOfZac av/adwcleaner
#1110 [20:02] <Mightyena> AgeOfZac: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#1111 [20:02] <Mightyena> AgeOfZac: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1112 [20:02] <AgeOfZac> Hi, I've already done that a few times
#1113 [20:02] <AgeOfZac> I just did a scan a couple minutes ago and it came back with 0 items
#1114 [20:03] * AgeOfZac [webchat@host-92-7-126-209.as43234.net] has quit. (Client Quit)
#1115 [20:03] <jon> Hi there. I need help with my minecraft starting up. Whenever I click on the launcher, I get the loading symbol, but nothing actually starts. So basically the minecraft launcher wont open. I've tried restarting my computer. Uninstalling minecraft and reinstalling it. Uninstalling Java and reinstalling it. And I've also updated my graphics card driv
#1116 [20:03] <jon> ers to the latest drivers.
#1117 [20:04] * JavaDude [webchat@cpe-24-209-92-15.cinci.res.rr.com] has joined #minecrafthelp
#1118 [20:04] <jon> And i also set the game to run in compatatibility mode, run it in a larger window, and run it as administrator, and still the launhcer wont show up
#1119 [20:05] <Lurks> jon you'll have to wait for the fix from mojang, like many other unlucky people
#1120 [20:05] <JavaDude> hey guys, im having trouble joining multiple player servers everytime I try I time out. ive tried to reset my network card, and have tried an ethernet cable. I keep timing out within a minute
#1121 [20:05] <jon> what do you mean?
#1122 [20:06] * Aliveshrimp [webchat@c-73-226-252-75.hsd1.nj.comcast.net] has joined #minecrafthelp
#1123 [20:06] <Lurks> jon there are people who had no issue and continue to play and many are unable to launch the launcher to play
#1124 [20:07] <jon> do you have any idea on whats causing the issue or when it will be fixed?
#1125 [20:08] <Lurks> jon im not exactly sure, i have no idea when they release a fix
#1126 [20:08] <jon> thank you for your time Lurks :)
#1127 [20:08] <jon> thank you for your time Lurks :)
#1128 [20:08] * jon [webchat@ip70-163-153-25.ph.ph.cox.net] has left #minecrafthelp
#1129 [20:09] <JavaDude> the multiplayer server im joining is one that my friend is hosting, It happens with other servers as well however so it doesn't appear to be on his end
#1130 [20:10] <Lurks> JavaDude possible softwares? look through this list of softwares and follow the recommended action: https://minecraftirc.net/support-articles/known-incompatible-software
#1131 [20:16] <JavaDude> none of that software is installed/enabled
#1132 [20:18] <JavaDude> its been happening only for the past 2 days
#1133 [20:19] <Lurks> JavaDude have you check your connection speeds?
#1134 [20:19] <JavaDude> yes 40 download 30 upload
#1135 [20:21] <Lurks> what's the ping?
#1136 [20:22] <JavaDude> starts at 5 bars
#1137 [20:22] <JavaDude> drops do 1 after about 30 seconds to a minute of being connected
#1138 [20:28] * SmilesCZ [webchat@185.199.87.222] has joined #minecrafthelp
#1139 [20:28] <SmilesCZ> My Minecraft files had something wrong with them, but I couldn't figure out what happened, so I tried to uninstall and reinstall Minecraft. Reports an error
#1140 [20:29] <Lurks> JavaDude try the following
#1141 [20:29] <Lurks> ??> JavaDude av/adwcleaner
#1142 [20:29] <Mightyena> JavaDude: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#1143 [20:29] <Mightyena> JavaDude: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1144 [20:29] * Jon [webchat@c-73-42-209-110.hsd1.wa.comcast.net] has joined #minecrafthelp
#1145 [20:30] <Lurks> SmilesCZ what's the error?
#1146 [20:30] <SmilesCZ> error : unable to update the minecraft runtime environment
#1147 [20:30] <Lurks> SmilesCZ should see something about the launcher when you enter the chat
#1148 [20:32] * SmilesCZ [webchat@185.199.87.222] has quit. (Client Quit)
#1149 [20:32] <Jon> Hi! I just noticed today that users who purchased the java edition of minecraft before June 28, 2018 got a code to redeem minecraft windows 10 edition for free. I was checking into that today and saw that my windows 10 edition code was redeemed June 28, 2019. However i was currently on a road trip at the time and i was unable to redeem it myself.
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#1157 [21:03] * sappi [webchat@174-16-215-48.hlrn.qwest.net] has joined #minecrafthelp
#1158 [21:04] <sappi> i am getting a unable to save download when i try and play what to i do
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#1160 [21:16] * Anonymous123 [webchat@c-73-3-115-149.hsd1.ut.comcast.net] has joined #minecrafthelp
#1161 [21:16] <Anonymous123> How do I refund minecraft java?
#1162 [21:17] * djnator7 [webchat@216-165-231-223.championbroadband.com] has joined #minecrafthelp
#1163 [21:18] <djnator7> cannot sign in on ios
#1164 [21:18] <Anonymous123> I tried refunding but it took me to the mojang portal which said it was migrating to minecraft.net. I'm stuck!
#1165 [21:19] * Anonymous123 [webchat@c-73-3-115-149.hsd1.ut.comcast.net] has quit. (Client Quit)
#1166 [21:21] <djnator7> thats it im tired of this my son will no longer be playing your damn game
#1167 [21:30] * Steve4 [webchat@c-71-194-162-6.hsd1.il.comcast.net] has joined #minecrafthelp
#1168 [21:32] <Steve4> im having a problem with my minecraft launcher. It will not open and displays an error along the lines of something to do with the runtime environment and corruption i have tried uninstalling and reinstalling but this has not fixed the issue i dont know what to do next
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#1170 [21:39] * Epzie [webchat@S0106bc4dfba69d53.vn.shawcable.net] has joined #minecrafthelp
#1171 [21:40] <Epzie> hello,i had mcleaks and got some accounts from there and now i cant login to any account thats not from mcleaks what do i do?
#1172 [21:40] <mattym> ??> Epzie info/mcleaks
#1173 [21:40] <Mightyena> Epzie: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1174 [21:40] <Mightyena> Epzie: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1175 [21:40] <mattym> ??> Epzie win/hosts/edit
#1176 [21:40] <Mightyena> Epzie: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1177 [21:40] <Mightyena> Epzie: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1178 [21:47] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1179 [21:55] <JavaDude> Mightyena thanks for the help. after running that it seemsto be working
#1180 [21:56] * A_person [webchat@c-73-170-79-97.hsd1.ca.comcast.net] has joined #minecrafthelp
#1181 [21:57] <A_person> hello I was trying sign in to my account and it says I can only play the demo
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#1184 [22:15] <Epzie> tysm mattym
#1185 [22:15] * Epzie [webchat@S0106bc4dfba69d53.vn.shawcable.net] has quit. (Quit: webchat.esper.net)
#1186 [22:43] * Dallas [webchat@121.72.182.14] has joined #minecrafthelp
#1187 [22:45] <Dallas> I have uninstalled and then re-installed Minecraft for my son, it wouldnt launch and now still will not after re download, any suggestions? Thank you for your time.
#1188 [22:46] <mattym> Dallas, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
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#1191 [22:49] * Mo [webchat@ool-435713d2.dyn.optonline.net] has joined #minecrafthelp
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#1193 [22:53] <Mo> Hi so i recently restarted my wifi because it was acting very slow and was not connecting to my room and afterwards I went on minecraft and it made me say true to the EULA agreement again which was weird but I did it anyways, started up my server, and when I got into the game I was in the middle of nowhere and I had nothing on me like I had just st
#1194 [22:53] <Mo> arted a new game of minecraft. I looked around and i went to my original coordinates and realized it was a whole new world. I looked into why it happened and I believe it is because my public IP address somehow changed after i restarted my wifi. The server name is exactly the same but I cant play in my original world.
#1195 [22:54] <mattym> Mo, Are you sure you are logged in with the same user?
#1196 [22:58] <Mo> yes sir
#1197 [22:58] <mattym> Mo, Have you contacted the server owner?
#1198 [22:58] <Mo> i am the server owner
#1199 [22:58] * Dallas [webchat@121.72.182.14] has quit. (Quit: webchat.esper.net)
#1200 [22:59] <Mo> i had created this server around august and kept playing it with two other friends of mine
#1201 [22:59] <mattym> Mo, Yeah nothing to do with login or IP changes would reset the world. Seems like something else happened.
#1202 [22:59] <Mo> oh really?
#1203 [23:00] <Mo> the first weird thing that happened to me was that I clicked on started my server up and it wouldnt open
#1204 [23:00] <Mo> which was weird then i saw online that i may haveto say true to the EULA agreement again
#1205 [23:01] <Mo> which i did then the server started up right after
#1206 [23:01] <mattym> Mo, Are you sure you did all of that in the same folder as before. Because that all sounds like you started a completely new one.
#1207 [23:01] <Mo> i believe so
#1208 [23:01] * ThisIsAtlas [webchat@184-156-147-5.dyn.centurytel.net] has joined #minecrafthelp
#1209 [23:01] <Mo> i only had one folder for minecraft
#1210 [23:01] <Mo> ill check once more
#1211 [23:02] * ThisIsAtlas [webchat@184-156-147-5.dyn.centurytel.net] has quit. (Client Quit)
#1212 [23:03] * Marc [webchat@202.155.232.221] has joined #minecrafthelp
#1213 [23:04] <Mo> if i did somehow create a new one does that mean my old one is gone?
#1214 [23:04] <mattym> Mo, No way to know.
#1215 [23:04] <Marc> I login account with MultiMC, Mojang Always reset my password, until I cannot receive reset email
#1216 [23:05] <mattym> Mo, You would need to check if its saved somewhere else or in another world folder.
#1217 [23:05] <Mo> ok will do thank you
#1218 [23:05] <mattym> ??> Marc account/send-email
#1219 [23:05] <Mightyena> Marc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1220 [23:05] <Mightyena> Marc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1221 [23:05] <Marc> ok, thank you
#1222 [23:07] * JavaDude [webchat@cpe-24-209-92-15.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#1223 [23:13] <Mo> would any of this have anything to do with Multicraft?
#1224 [23:13] <mattym> Mo, No idea.
#1225 [23:14] <Mo> cause I only see only 1 server.jar
#1226 [23:15] <Mo> and i removed the most recent eula file cause that wasnt my original one
#1227 [23:15] <Mo> i went on the original eula text from september 19th which is when i got the game
#1228 [23:15] <Mo> and i entered true again but the server.jar wont open up
#1229 [23:16] <mattym> Mo, Are there more than one folder with the world name or names?
#1230 [23:16] <Mo> it keeps making me open another eula text
#1231 [23:16] <Mo> no its just that one folder
#1232 [23:17] <mattym> Mo, Yeah it seems like something happened to reset the server world.
#1233 [23:18] <Mo> so basically everything is gone?
#1234 [23:18] <mattym> Mo, Yeah.
#1235 [23:20] <Mo> lol is there any way to get it back?
#1236 [23:20] <mattym> Mo, Only if you made a backup.
#1237 [23:20] <Mo> I GOT IT BACK
#1238 [23:20] <Mo> i put the server.jar in my original folder with the orignal eula text and it came back
#1239 [23:21] <Mo> thank you mattym thank you so much
#1240 [23:52] * Grimly [webchat@dynamic-acs-72-23-170-240.zoominternet.net] has joined #minecrafthelp
#1241 [23:52] <Grimly> Oh so it's a known issue