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#2 [00:26] * Bengt [webchat@c122-106-91-112.rosby2.nsw.optusnet.com.au] has joined #minecrafthelp
#3 [00:26] <Bengt> hello?
#4 [01:09] * mafo [webchat@88.146.175.233] has quit. (Quit: webchat.esper.net)
#5 [01:10] * Bengt [webchat@c122-106-91-112.rosby2.nsw.optusnet.com.au] has joined #minecrafthelp
#6 [01:10] <Bengt> hello?
#7 [01:13] * _darkelite [webchat@66-76-27-145.suddenlink.net] has quit. (Quit: webchat.esper.net)
#8 [02:42] * drewbreesthegoat [webchat@snat1.mrfylke.no] has joined #minecrafthelp
#9 [02:42] <drewbreesthegoat> hey. cant login to minecraft. invalid username or password
#10 [02:47] * drewbreesthegoat [webchat@snat1.mrfylke.no] has quit. (Quit: webchat.esper.net)
#11 [02:52] * drewbreesthegoat [webchat@12.114.190.64.in-addr.arpa] has joined #minecrafthelp
#12 [02:52] <drewbreesthegoat> cant login. wrong passord or username. there has been a cracked version on this computer before though.
#13 [02:53] <Andrio> drewbreesthegoat, you'll need to get rid of that.
#14 [02:53] <drewbreesthegoat> how
#15 [02:54] <Andrio> ??> drewbreesthegoat win/hosts/edit
#16 [02:54] <Mightyena> drewbreesthegoat: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#17 [02:54] <Mightyena> drewbreesthegoat: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#18 [02:54] <Andrio> drewbreesthegoat, remove all lines containing mojang from that file, then change your password.
#19 [02:54] <drewbreesthegoat> okayy
#20 [02:54] <drewbreesthegoat> thanks
#21 [02:54] <Andrio> No problem.
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#23 [03:10] * siggitroll [webchat@158.149.231.16] has joined #minecrafthelp
#24 [03:12] <siggitroll> i updated my minecraft from a snapshot version to an new version and everything were gone, i have secured it but i dont know how to find it. can you help
#25 [03:20] * drewbreesthegoat [webchat@12.114.190.64.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#26 [03:21] <siggitroll> no one?
#27 [03:41] * VADemon [~VADemon@static.36.81.243.136.clients.your-server.de] has quit. (Read error: Connection reset by peer)
#28 [03:49] * thgilfodrol [~thgilfodr@icarus.thgil.ganks.me] has joined #minecrafthelp
#29 [03:54] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#30 [04:09] * zpk [webchat@43.245.163.168] has joined #minecrafthelp
#31 [04:10] <zpk> i purchased java minecraft about 7 or more years ago, i want to play again but cannot access the email address i once used so i cant reset my password.
#32 [04:14] <thgilfodrol> zpk: do you remember how you paid?
#33 [04:14] <thgilfodrol> for the game at the time, that is
#34 [04:14] <zpk> i dont
#35 [04:15] <thgilfodrol> zpk: did you have paypal at the time?
#36 [04:16] <zpk> no not at the time
#37 [04:16] <zpk> i can remember the email, just cant access it
#38 [04:16] <thgilfodrol> ??> zpk account/trans-id/skrill
#39 [04:16] <Mightyena> zpk: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#40 [04:16] <Mightyena> zpk: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#41 [04:17] <thgilfodrol> zpk: try emailing them from your current address, but including the old email address and explaining that you no longer have access
#42 [04:18] <thgilfodrol> zpk: it may be helpful to volunteer any extra info you might remember about credit/debit cards you might've used around that time
#43 [04:18] <thgilfodrol> zpk: (in the email to skrill; don't post any personal info here)
#44 [04:19] <thgilfodrol> zpk: if they provide you the transaction ID, you can then use it to contact Mojang support, who would be able to restore access to your account
#45 [04:19] <zpk> thankyou
#46 [04:20] <thgilfodrol> zpk: if not, email Mojang support directly, and provide as much info as you can about the payment, with dates - they may still be able to help
#47 [04:20] <thgilfodrol> ??> zpk account/send-email
#48 [04:20] <Mightyena> zpk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#49 [04:20] <Mightyena> zpk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#50 [04:20] <thgilfodrol> zpk: ^ mojang support contact instructions
#51 [04:20] <thgilfodrol> zpk: no problem, good luck!
#52 [04:57] * royimiron [webchat@bzq-79-183-8-252.red.bezeqint.net] has joined #minecrafthelp
#53 [04:58] * Bengt [webchat@c122-106-91-112.rosby2.nsw.optusnet.com.au] has joined #minecrafthelp
#54 [04:58] <Bengt> hello?
#55 [05:14] * Markus80012 [webchat@dslb-178-009-084-180.178.009.pools.vodafone-ip.de] has joined #minecrafthelp
#56 [05:14] <Markus80012> i cant login into my account
#57 [05:35] * Hansen [webchat@c-24-2-23-170.hsd1.mo.comcast.net] has joined #minecrafthelp
#58 [05:36] <Hansen> hello?
#59 [05:51] <Markus80012> hey i cant login into my account i try to reset my pasword but its dossent work
#60 [05:52] <Markus80012> they said that it had worked to reset the pasword
#61 [06:09] * lolpolko [webchat@134.183.206.195.baremetal.zare.com] has joined #minecrafthelp
#62 [06:12] <lolpolko> hey i can not login on my legacy minecraft account but my i can login just fine over att my friend that live in anather country
#63 [06:14] <Markus80012> wow we all wait for suport here :D
#64 [06:14] <Markus80012> Minecraft did a great job here (NOT)
#65 [06:15] <lolpolko> hi
#66 [06:15] <Markus80012> hi
#67 [06:23] <lolpolko> so what sre you here for
#68 [06:23] <Markus80012> i cnat login into my account you?
#69 [06:24] <lolpolko> about the same
#70 [06:24] <Markus80012> ok
#71 [06:42] * Lenkalooky [webchat@162-196-164-217.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#72 [06:43] <Lenkalooky> Hi! I can't load my launcher, I've tried reinstalling Minecraft (windows 7/8).
#73 [06:44] <Markus80012> oh hey welcome to the waitlobby :D ive been here like 2 hours
#74 [06:44] <Lenkalooky> Oh hi!
#75 [06:45] <Lenkalooky> So this is just the waitlobby?
#76 [06:45] <lolpolko> no its not a whit lobby
#77 [06:45] <Markus80012> jeah this is a public chatroom
#78 [06:45] <lolpolko> buts its not a lobby
#79 [06:46] <Lenkalooky> Oh okay.
#80 [06:47] <Markus80012> We're waiting, so this is a waiting room for me.
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#82 [06:48] * royimiron [webchat@bzq-79-183-8-252.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#83 [06:54] * kvpl [webchat@host-176-221-121-6.dynamic.mm.pl] has joined #minecrafthelp
#84 [06:55] <kvpl> hello
#85 [06:55] * kvpl [webchat@host-176-221-121-6.dynamic.mm.pl] has quit. (Client Quit)
#86 [06:59] * Markus80012 [webchat@dslb-178-009-084-180.178.009.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#87 [07:09] * Lenkalooky [webchat@162-196-164-217.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
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#89 [07:12] * Markus80012 [webchat@dslb-178-009-084-180.178.009.pools.vodafone-ip.de] has joined #minecrafthelp
#90 [07:21] * Bengt [webchat@c122-106-91-112.rosby2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#91 [07:23] * kultfigur [webchat@mue-88-130-57-175.dsl.tropolys.de] has joined #minecrafthelp
#92 [07:24] <kultfigur> hallo ist ein deutscher sepport da?
#93 [07:25] <Markus80012> ne nur englisch
#94 [07:25] <Markus80012> warte selber
#95 [07:25] <kultfigur> okay
#96 [07:26] <Markus80012> vlcht kann ich ja helfen
#97 [07:26] <Markus80012> was is denn dein problem
#98 [07:27] <kultfigur> also ich habe mir heut mincraft gekauft im win stor... komme damit ja nicht auf andere server wie giefer zb. und kann mich nich in die java version einloggen sonder habe nur die demo da zur verfügung
#99 [07:28] <kultfigur> wie kann ich mich da anmelden
#100 [07:28] <kultfigur> ohne das spiel neu zukaufen
#101 [07:29] <Markus80012> das problem ist das du nur die windows version spielen kannst da du diese im store geholt hast
#102 [07:29] <Markus80012> du müsstest das spiel neu hollen aber dann die java version die du nur über die minecraft.net website erreichen kannst
#103 [07:29] <kultfigur> also muss ich den kaif stonieren und dann eine neue version kaufen
#104 [07:30] <Markus80012> ja wie gesagt die java version die du auf minecraft.net findest
#105 [07:30] <kultfigur> und microsoft bietet keine java version an ?
#106 [07:31] <Markus80012> nein weil das ist die bedrock version
#107 [07:31] <kultfigur> okay danke
#108 [07:32] <Markus80012> jo kein thema
#109 [07:33] * kultfigur [webchat@mue-88-130-57-175.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#110 [07:38] * anablack97 [webchat@94.73.48.203] has joined #minecrafthelp
#111 [07:38] <anablack97> hola, no me llega el mail de reseteo de contraseña
#112 [07:42] * anablack97 [webchat@94.73.48.203] has quit. (Client Quit)
#113 [07:43] * Ervin [webchat@cpe-104-139-100-201.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#114 [07:54] * Bengt [webchat@c122-106-91-112.rosby2.nsw.optusnet.com.au] has joined #minecrafthelp
#115 [07:54] <Bengt> what is happening here
#116 [07:58] <Greymagic27> Bengt, Hi. This is the Community support room for Minecraft: Java Edition. Do you need any help?
#117 [07:59] * lolpolko [webchat@134.183.206.195.baremetal.zare.com] has quit. (Quit: webchat.esper.net)
#118 [08:01] <Markus80012> hes fake
#119 [08:01] <Greymagic27> Markus80012, Who's fake?
#120 [08:01] <Markus80012> you you didnt have an bage or something
#121 [08:02] <Greymagic27> Markus80012, I'm not voiced, nor an operator that's true. But that doesn't make me less human :P
#122 [08:02] * peridot120 [webchat@host217-43-49-85.range217-43.btcentralplus.com] has joined #minecrafthelp
#123 [08:02] <Markus80012> jeah
#124 [08:03] <Greymagic27> Markus80012, Do you need any help?
#125 [08:03] <Markus80012> jeah i cnat login after i reset my pasword
#126 [08:03] <Markus80012> cant*
#127 [08:03] <Greymagic27> Markus80012, Are you using any sort of VPN?
#128 [08:04] <Markus80012> no
#129 [08:04] * II_ReyoX_II [webchat@118.57.broadband10.iol.cz] has joined #minecrafthelp
#130 [08:04] <Greymagic27> Markus80012, Alright. Let's confirm that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#131 [08:04] <Greymagic27> ??> Markus80012 tools/hjt
#132 [08:04] <Mightyena> Markus80012: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#133 [08:04] <Mightyena> Markus80012: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#134 [08:04] <peridot120> #minecrafthelp my Minecraft java edition launcher will not launch
#135 [08:04] <Greymagic27> peridot120, Have you checked the workaround here? https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#136 [08:05] <Markus80012> pk
#137 [08:05] <peridot120> no not yet will do tho
#138 [08:05] <Markus80012> ok*
#139 [08:05] <II_ReyoX_II> Hi guys, i have problem i cant log in to my minecraft acc i reset my password 10x and still wrong password or email help please
#140 [08:06] <Greymagic27> II_ReyoX_II, Hey. Let's start by checking for any incompatible software that may be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#141 [08:06] <Greymagic27> ??> II_ReyoX_II tools/hjt
#142 [08:06] <Mightyena> II_ReyoX_II: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#143 [08:06] <Mightyena> II_ReyoX_II: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#144 [08:06] * peridot120 [webchat@host217-43-49-85.range217-43.btcentralplus.com] has quit. (Client Quit)
#145 [08:06] <Markus80012> i send it
#146 [08:06] <Bengt> heallo?
#147 [08:07] <Greymagic27> Bengt, Hi. What's the issue?
#148 [08:07] <Greymagic27> Markus80012, Once you have the URL, send it here.
#149 [08:07] <Bengt> ive been waiting like 6 hours for help
#150 [08:07] <Markus80012> i send it per dm
#151 [08:07] <Greymagic27> Bengt, It's a community support room, ran by volunteers. But aside from that, what's the issue?
#152 [08:08] * II_ReyoX_II [webchat@118.57.broadband10.iol.cz] has quit. (Client Quit)
#153 [08:08] <Bengt> so the email i used to buy an mc account was deleted
#154 [08:08] <Greymagic27> Markus80012, Nothing there seems to be causing an issue, have you sent an email to mojang yet?
#155 [08:08] <Greymagic27> Bengt, If you want to reset the email, you'll need to contact mojang and ask them:
#156 [08:08] <Greymagic27> ??> Bengt account/send-email
#157 [08:09] <Mightyena> Bengt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#158 [08:09] <Mightyena> Bengt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#159 [08:09] <Markus80012> yes i sent it months ago but got nothing
#160 [08:09] <Greymagic27> Markus80012, It may take a while longer to get a reply. Just keep waiting!
#161 [08:09] <Markus80012> okay thanks
#162 [08:09] * Markus80012 [webchat@dslb-178-009-084-180.178.009.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#163 [08:12] * Johny_ [webchat@14.192.213.126] has joined #minecrafthelp
#164 [08:12] <Johny_> hi
#165 [08:12] <Greymagic27> Johny_, Hi. What's the issue?
#166 [08:12] <Johny_> I can open the launcher
#167 [08:12] <Johny_> i cant open sorry
#168 [08:12] <Greymagic27> Johny_, Have you tried the workaround here? https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#169 [08:13] <Johny_> can you wait a while??
#170 [08:13] <Greymagic27> Johny_, I can. Although I do have to go in around an hour/
#171 [08:13] <Greymagic27> .*
#172 [08:14] <Bengt> how long do i need to wait for a reply from mojang?
#173 [08:15] <Greymagic27> Bengt, Around 2-3 months I would think.
#174 [08:16] <Bengt> dissapointing
#175 [08:17] * Weebcourt [webchat@ip4da35db2.direct-adsl.nl] has joined #minecrafthelp
#176 [08:19] * Weebcourt [webchat@ip4da35db2.direct-adsl.nl] has quit. (Client Quit)
#177 [08:19] * Johny_ [webchat@14.192.213.126] has quit. (Quit: webchat.esper.net)
#178 [08:22] * johny [webchat@14.192.213.126] has joined #minecrafthelp
#179 [08:24] * AuBot [~Bot@24-181-103-224.dhcp.leds.al.charter.com] has joined #minecrafthelp
#180 [08:24] * lead_pipe23 [~Lead@38.29.184.213] has joined #minecrafthelp
#181 [08:25] <Bengt> just to confirm, i'm screwed until mojang fixes the problem right
#182 [08:26] * taco [webchat@99-5-66-5.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#183 [08:26] <taco> oh the launcher bug is known
#184 [08:26] <taco> ok
#185 [08:26] <taco> cool
#186 [08:26] * peridot [webchat@host217-43-49-85.range217-43.btcentralplus.com] has joined #minecrafthelp
#187 [08:26] * taco [webchat@99-5-66-5.lightspeed.jcvlfl.sbcglobal.net] has quit. (Client Quit)
#188 [08:27] <johny> it keep writing unable to update runtime enviroment
#189 [08:27] <johny> im so mad
#190 [08:27] * hello [webchat@c-3085225c.05-154-7570702.bbcust.telenor.se] has joined #minecrafthelp
#191 [08:27] <peridot> #minecrafthelp my mincraft launcher isn't launching
#192 [08:27] <johny> i just bought the game and still cant launch
#193 [08:28] <peridot> same
#194 [08:28] <johny> hate it
#195 [08:28] <johny> i think the helper is afk
#196 [08:28] <peridot> yup
#197 [08:28] <johny> all is the same problem??
#198 [08:28] <hello> eny one her know how to fix minecraft i have downloaded it but when i try to klick it its just loade and nothing
#199 [08:29] <peridot> yup
#200 [08:29] <johny> https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#201 [08:29] <johny> the last helper tell me to use
#202 [08:29] <johny> but still nothing
#203 [08:29] <peridot> it didn't work for me aswell
#204 [08:30] <johny> lol
#205 [08:30] <johny> i can
#206 [08:30] <johny> lmao
#207 [08:30] <johny> its back
#208 [08:30] <peridot> cool
#209 [08:31] <johny> yes
#210 [08:31] <johny> i delete and download again
#211 [08:31] <johny> haha
#212 [08:31] <hello> i have done that many times still not woarking
#213 [08:32] <hello> i have downloaded it but when i try to klick it its just loade and nothing
#214 [08:32] <johny> have you change the compatibility mode??
#215 [08:33] <hello> i dont know
#216 [08:33] <johny> lmao
#217 [08:33] <johny> just try la
#218 [08:33] <johny> https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#219 [08:33] <johny> follow the instruction
#220 [08:34] <hello> is there eny chanses to read in swedish
#221 [08:34] <hello> ?
#222 [08:35] * peridot [webchat@host217-43-49-85.range217-43.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#223 [08:36] * hello [webchat@c-3085225c.05-154-7570702.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#224 [08:46] * Bengt [webchat@c122-106-91-112.rosby2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#225 [08:47] * Poohi_ [webchat@213-202-102-40.dsl.iskon.hr] has joined #minecrafthelp
#226 [08:47] <Poohi_> i cant open my laucher
#227 [08:51] * Poohi_ [webchat@213-202-102-40.dsl.iskon.hr] has quit. (Client Quit)
#228 [08:56] * Bel [webchat@118.208.4.98] has joined #minecrafthelp
#229 [08:57] <Bel> Hi, rebooted my computer, went to click on my minecraft icon and nothing is happening
#230 [08:58] * catalin [webchat@86-126-22-100.rdsnet.ro] has joined #minecrafthelp
#231 [08:59] <Bel> I have checked java is up to date. I even rebooted again, still nothing yet it was working half an hour ago
#232 [09:01] <catalin> Hello i have a problem. My gmail account got hacked and i lost my security questions but i have all the information about my account. I want to change my email.
#233 [09:02] * MIATroll [webchat@ip-99-203-78-70.pools.spcsdns.net] has joined #minecrafthelp
#234 [09:02] <MIATroll> I changed my name and now I can't log in
#235 [09:05] * MIATroll [webchat@ip-99-203-78-70.pools.spcsdns.net] has quit. (Client Quit)
#236 [09:05] * MIATroll [webchat@ip-99-203-78-70.pools.spcsdns.net] has quit. (Client Quit)
#237 [09:11] * catalin [webchat@86-126-22-100.rdsnet.ro] has left #minecrafthelp
#238 [09:12] * johny [webchat@14.192.213.126] has joined #minecrafthelp
#239 [09:12] <johny> hi this is a totally real Minecraft??
#240 [09:12] <johny> I mean pewdiepie play at this Minecraft??
#241 [09:14] * johny [webchat@14.192.213.126] has quit. (Client Quit)
#242 [09:15] <Bel> any help please?
#243 [09:15] * Johny [webchat@14.192.213.126] has joined #minecrafthelp
#244 [09:15] <Johny> is this the real Minecraft??
#245 [09:15] <Johny> I scare is another version
#246 [09:16] <Johny> is this Minecraft played by pewdiepie??
#247 [09:17] <Johny> anyone???
#248 [09:17] <Johny> hello????
#249 [09:52] * Minifix95 [webchat@172.241.112.18] has joined #minecrafthelp
#250 [09:57] <Minifix95> Hey, i have this probleme, i cant remember what e-mail i used to make my acc.
#251 [09:57] <Minifix95> i am 99% sure that my username and password is, is there any way to find out what email i have used?
#252 [10:02] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#253 [10:47] * Russell9 [webchat@cpe-45-37-208-114.nc.res.rr.com] has joined #minecrafthelp
#254 [10:47] <Russell9> that was it. The launcher, well, not launching
#255 [10:47] * Lord_of_Life_ [~Lord@46.217.197.69] has joined #minecrafthelp
#256 [10:48] * Russell9 [webchat@cpe-45-37-208-114.nc.res.rr.com] has quit. (Client Quit)
#257 [10:48] * Lord_of_Life [~Lord@77.28.165.85] has quit. (Ping timeout: 202 seconds)
#258 [10:59] * dan [webchat@cap31-1-82-224-6-12.fbx.proxad.net] has joined #minecrafthelp
#259 [11:00] * devon [webchat@wirelessnet15.algonquincollege.com] has joined #minecrafthelp
#260 [11:01] <dan> Hi I can't log in to minecraft.net (the login button doesn't do anything) and the launcher says invalid email/password. I just created my account and just payed for the game so I'm sure I'm putting in the right login info
#261 [11:02] <devon> I used to have a Minecraft account before the game was sold to Microsoft and it was deleted or I don't have access to it anymore.
#262 [11:04] <dan> devon you should be able to go to the login page on your browser and migrate your old account. Click on
#263 [11:04] <dan> Migrate to a Mojang account
#264 [11:12] * Matt0 [webchat@c-73-255-252-220.hsd1.fl.comcast.net] has joined #minecrafthelp
#265 [11:12] <Matt0> I need to contat support as I don't have email access and can't reset password
#266 [11:16] * FiVeHeroOfficial [webchat@ip-178-200-236-56.hsi07.unitymediagroup.de] has joined #minecrafthelp
#267 [11:16] <FiVeHeroOfficial> My minecraft launcher doesnt start
#268 [11:16] <FiVeHeroOfficial> idk why
#269 [11:17] <FiVeHeroOfficial> i already reinstalled Java and minecraft but it still wont start the launcher
#270 [11:20] * Bausa [webchat@ip5f5acbda.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#271 [11:21] * dan [webchat@cap31-1-82-224-6-12.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#272 [11:22] * FiVeHeroOfficial [webchat@ip-178-200-236-56.hsi07.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#273 [11:27] <Bausa> im having issues to connect with the mc launcher. I´ll Always get the same message while trying to log in the game. Sorry ! Please be sure that you are online and try it again
#274 [11:38] * obama [webchat@71-14-182-61.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#275 [11:39] <obama> i do not know my email for my Minecraft account but i only know my username and password
#276 [11:40] * Matt0 [webchat@c-73-255-252-220.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#277 [11:43] * VADemon [~VADemon@static.36.81.243.136.clients.your-server.de] has joined #minecrafthelp
#278 [11:44] * timiitheboss [webchat@dslb-002-206-064-146.002.206.pools.vodafone-ip.de] has joined #minecrafthelp
#279 [11:44] * obama [webchat@71-14-182-61.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#280 [11:45] * timiitheboss [webchat@dslb-002-206-064-146.002.206.pools.vodafone-ip.de] has quit. (Client Quit)
#281 [11:56] * lettu [webchat@86-60-155-251.dynamic.lounea.fi] has joined #minecrafthelp
#282 [11:57] <lettu> Hi
#283 [11:57] <lettu> am I talking alone here or is some here ?
#284 [12:03] * co1010 [webchat@c-71-232-40-84.hsd1.ma.comcast.net] has joined #minecrafthelp
#285 [12:05] <lettu> I got some problems with migrating my old minecraft account to mojang account
#286 [12:07] * BiggErnie [webchat@89-160-236-249.du.xdsl.is] has joined #minecrafthelp
#287 [12:08] <lettu> I quess no help here :)
#288 [12:09] * co1010 [webchat@c-71-232-40-84.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#289 [12:11] <BiggErnie> hey my launcher does not work it fails when it tries to update been like this for a week and every thing i have tried has failed
#290 [12:16] * IedinsonMc [webchat@r179-27-7-46.static.adinet.com.uy] has joined #minecrafthelp
#291 [12:17] <IedinsonMc> Hello?
#292 [12:18] <IedinsonMc> #minecrafthelp
#293 [12:18] <IedinsonMc> #minecrafthelp
#294 [12:19] * IedinsonMc [webchat@r179-27-7-46.static.adinet.com.uy] has left #minecrafthelp
#295 [12:32] <lettu> So this is volunteering channel or something ? is ther even anyone who can help me to migrate my old minecraft account to mojang account
#296 [12:34] * Fajnex [webchat@dynamic-109-81-208-113.ipv4.broadband.iol.cz] has joined #minecrafthelp
#297 [12:34] * Fajnex [webchat@dynamic-109-81-208-113.ipv4.broadband.iol.cz] has joined #minecrafthelp
#298 [12:35] * lettu [webchat@86-60-155-251.dynamic.lounea.fi] has left #minecrafthelp
#299 [12:35] * lettu [webchat@86-60-155-251.dynamic.lounea.fi] has joined #minecrafthelp
#300 [12:35] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#301 [12:36] <lettu> this chat is even alive ?
#302 [12:38] <Lurks> lettu everyone is a human being, this is a volunteer help chat, you have to be patience, they can be busy or doing something else
#303 [12:39] * Fajnex [webchat@dynamic-109-81-208-113.ipv4.broadband.iol.cz] has quit. (Client Quit)
#304 [12:39] * Fajnex [webchat@dynamic-109-81-208-113.ipv4.broadband.iol.cz] has joined #minecrafthelp
#305 [12:40] * Fajnex [webchat@dynamic-109-81-208-113.ipv4.broadband.iol.cz] has quit. (Client Quit)
#306 [12:46] <lettu> ok, I am so sorry I was just wondering if this chat is even alive since there was no single answer, only questions. I am sorry that I was Impatient, just wanted to be sure that there is possibility get help with this channel :)
#307 [12:46] * Bob [webchat@13.red-88-18-74.staticip.rima-tde.net] has joined #minecrafthelp
#308 [12:46] <Bob> Hello
#309 [12:47] <Bob> i bougth minecraft java version and switch few days ago
#310 [12:47] <Bob> to play with my girlfriend
#311 [12:48] <Bob> but i discorver its impossible play together
#312 [12:48] <Bob> for this, is possible get back money and but windows 10
#313 [12:49] <Bob> becouse rly we want play together
#314 [12:51] <Bob> sorry for my english because im from spain i try my best
#315 [12:51] <mattym> ??> Bob account/send-email
#316 [12:51] <Mightyena> Bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#317 [12:51] <Mightyena> Bob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#318 [12:51] <mattym> Bob, Use Refund as the topic, and in the message ask if they can exchange the editions
#319 [12:52] <Bob> ty people :D
#320 [12:53] * Josh7 [webchat@host86-154-91-179.range86-154.btcentralplus.com] has joined #minecrafthelp
#321 [12:53] <Josh7> Hi
#322 [12:57] * Josh7 [webchat@host86-154-91-179.range86-154.btcentralplus.com] has quit. (Client Quit)
#323 [13:01] * bob [webchat@50-104-17-101.prtg.in.frontiernet.net] has joined #minecrafthelp
#324 [13:01] <bob> I need help with a recent purchase of the Java edition. I meant to get the full windows version but I purchased the wrong one.
#325 [13:07] * Bausa [webchat@ip5f5acbda.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#326 [13:12] <lettu> Hi I am seeking help with accoung migration. I have old minecraft account logging in with only username. I have some issues with migrations, is there anyway to get help with this way, or is there anyone who can point to me to right direction with issue solving? thanks
#327 [13:21] * Bausa [webchat@ip5f5acbda.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#328 [13:35] <Lurks> lettu do you remember the email you used?
#329 [13:43] * Bauty2002 [webchat@host-190-105-35-20.telered.com.ar] has joined #minecrafthelp
#330 [13:43] <Bauty2002> Hello
#331 [13:44] <Bauty2002> Hello, my name is Baptist, 1 year or 2 years ago my minecraft account was stolen which I gave up I gave it to a friend and I changed everything, my email my password absolutely everything and I wanted to know if I could recover it, I could never in any way , I contacted my friend 1 year or so ago and he never wanted to give me back I had to buy ano
#332 [13:44] <Bauty2002> ther one, but I wanted to know if I can recover it
#333 [13:45] * tischdecke95 [webchat@p5091C4CC.dip0.t-ipconnect.de] has joined #minecrafthelp
#334 [13:45] * ozalishes [webchat@modemcable246.172-130-66.mc.videotron.ca] has joined #minecrafthelp
#335 [13:45] <tischdecke95> hello there i cant get into my mincraft acc
#336 [13:45] <ozalishes> my minecraft launcher wont open
#337 [13:46] * ozalishes [webchat@modemcable246.172-130-66.mc.videotron.ca] has quit. (Client Quit)
#338 [13:47] <tischdecke95> hello there i cant get into my mincraft acc
#339 [13:55] <tischdecke95> iam asking again "hello there i cant get into my mincraft acc"
#340 [13:58] * Cameronrocks6 [webchat@pool-71-251-5-220.nycmny.fios.verizon.net] has joined #minecrafthelp
#341 [13:59] <Cameronrocks6> Hello, I have been wanting to purchase a newer minecraft account due to not knowing the email to my old one. How would I go about doing this? What do I delete, do I keep anything?
#342 [14:00] <Cameronrocks6> My old one I can't remember the email for and I am tired of trying to find it, I would just like to get a new one.
#343 [14:02] * KS02122005 [webchat@051-135-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#344 [14:02] * Bauty2002 [webchat@host-190-105-35-20.telered.com.ar] has quit. (Quit: webchat.esper.net)
#345 [14:03] <KS02122005> When I install Minecraft Education, after installing the program will start, but there is a problem about Java
#346 [14:03] <bob> I need help with a recent purchase of the Java edition. I meant to get the full windows version but I purchased the wrong one.
#347 [14:04] <Cameronrocks6> Nevermind.
#348 [14:04] * Cameronrocks6 [webchat@pool-71-251-5-220.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#349 [14:06] <Lurks> KS02122005 what's the problem? i might be able to solve it
#350 [14:06] <KS02122005> Java Platform SE binary does nog react
#351 [14:07] <Lurks> bob if you purchase java edition recently, you have 2weeks to be able to get a refund, you have to contact mojang support
#352 [14:08] <Lurks> ??> KS02122005 launcher/logs
#353 [14:08] <Lurks> ??> KS02122005 launcher/log
#354 [14:08] <Mightyena> KS02122005: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#355 [14:09] <KS02122005> I try to install Minecraft again. Maybe it wil solve the problem
#356 [14:18] <KS02122005> It has crashed again. I have Minecraft 1.14.4 and Java 8.221 on windows 8. I will look for laucher/log
#357 [14:18] * tischdecke95 [webchat@p5091C4CC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#358 [14:19] * Bruh [webchat@31.10.150.107] has joined #minecrafthelp
#359 [14:19] <Bruh> Hello Do I need to send another email to the support team because the changed of support page so I assume I have to send another one in the new page
#360 [14:21] * Bruh [webchat@31.10.150.107] has quit. (Client Quit)
#361 [14:28] <KS02122005> I have to put the ubuntu url here?
#362 [14:29] <Lurks> KS02122005 yep
#363 [14:29] <KS02122005> https://paste.ubuntu.com/p/XFjcb8GX7/
#364 [14:30] <Lurks> KS02122005 that link doesn't work...
#365 [14:32] <KS02122005> I'm sorry. It has to be https://paste.ubuntu.com/p/XF2jcb8GX7/
#366 [14:32] * kiwi29871 [webchat@static.180.81.46.78.clients.your-server.de] has joined #minecrafthelp
#367 [14:33] * kiwi29871 [webchat@static.180.81.46.78.clients.your-server.de] has quit. (Client Quit)
#368 [14:34] <Lurks> KS02122005 see if this works
#369 [14:34] <Lurks> ??> KS02122005 av/adwcleaner
#370 [14:35] <Mightyena> KS02122005: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#371 [14:35] <Mightyena> KS02122005: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#372 [14:35] * Awesome [webchat@mobile-107-77-232-169.mobile.att.net] has quit. (Quit: webchat.esper.net)
#373 [14:35] <KS02122005> Is this save? ADWCleaner?
#374 [14:37] <Lurks> KS02122005, yes
#375 [14:38] * kiwi29871 [webchat@75-169-160-75.slkc.qwest.net] has joined #minecrafthelp
#376 [14:38] <KS02122005> I will try. Hold on please.
#377 [14:40] * Svenni [webchat@157-157-207-53.dsl.dynamic.simnet.is] has joined #minecrafthelp
#378 [14:40] <kiwi29871> So I have a problem with download https://libraries.minecraft.net/com/mojang/netty/1.6/netty-1.6.jar to C:\Users\Administrator\AppData\Roaming\.minecraft\libraries\com\mojang\netty\1.6\netty-1.6.jar
#379 [14:41] * kiwi29871 [webchat@75-169-160-75.slkc.qwest.net] has quit. (Client Quit)
#380 [14:41] <Svenni> helllo i have a problem with my acc which i migrated a while back but forgot my password and i am not getting an email to retrieve my password.
#381 [14:43] <KS02122005> ADWcleaner doesn't work either. I says: there is a problem and because of that the program will not work. The program will be closed and there will be a notice when a solution is ready.
#382 [14:44] <KS02122005> I think I have to format the laptop.
#383 [14:45] <KS02122005> can I ask Mojang to return the money for downloading because we cannot use it.
#384 [14:45] <Lurks> Svenni you'll have to contact mojang support with your transaction ID or gift code to get it resolve
#385 [14:45] <Lurks> KS02122005 if the purchase is within 2weeks
#386 [14:46] <KS02122005> yes it was yesterday
#387 [14:46] <Lurks> ??> KS02122005 account/refund
#388 [14:46] <Mightyena> KS02122005: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#389 [14:47] <Lurks> KS02122005 you'll have contact mojang support
#390 [14:54] * lettu [webchat@86-60-155-251.dynamic.lounea.fi] has quit. (Quit: webchat.esper.net)
#391 [14:57] <Svenni> yes transaction ID? what do is that i have seen it in support minecraft page somewhere. i only have an email from a while back saying my migration was successfull
#392 [14:59] <KS02122005> I payed by credit card, but I don't have an transaction ID.
#393 [15:00] * Detective [webchat@31.10.150.107] has joined #minecrafthelp
#394 [15:00] <Detective> Hello
#395 [15:00] <Detective> anyone here?
#396 [15:01] * Queztyon [webchat@138.36.77.251] has joined #minecrafthelp
#397 [15:01] <KS02122005> I found a braintree number. That's the transaction ID?
#398 [15:02] * Queztyon [webchat@138.36.77.251] has quit. (Client Quit)
#399 [15:02] <Detective> yes
#400 [15:02] <Detective> It should have 8 characters
#401 [15:02] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#402 [15:03] * Bausa [webchat@ip5f5acbda.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#403 [15:03] <Detective> Anybody here?
#404 [15:03] <KS02122005> yes, 8 characters.
#405 [15:03] <Svenni> i am still here
#406 [15:03] <KS02122005> I am searching for the url to get to the refunding page, but I cannot find it.
#407 [15:04] <Detective> Do I need to send Mojang support a new mail because they moved from support page so I assume I have to write a new Email in their new page
#408 [15:04] <KS02122005> please can anyone give me the direct url?
#409 [15:05] <Detective> I think there is now page for that
#410 [15:05] <Detective> I think you have to write an email to mojang support for that
#411 [15:05] <Detective> there is not*
#412 [15:06] <KS02122005> do you have a email adress?
#413 [15:06] * Rauschsuchti [webchat@dyndsl-091-248-063-172.ewe-ip-backbone.de] has joined #minecrafthelp
#414 [15:07] <Rauschsuchti> I need to change my current email address because it was hacked
#415 [15:12] <KS02122005> I think I've found it
#416 [15:15] * frymaster [~frymaster@185.251.226.40] has quit. (Ping timeout: 190 seconds)
#417 [15:17] * Detective [webchat@31.10.150.107] has quit. (Quit: webchat.esper.net)
#418 [15:18] <KS02122005> I have filled in a form and submitted it. email received for Mojang. Thanks for help here
#419 [15:18] * SharpshooterFurret [webchat@31.10.150.107] has joined #minecrafthelp
#420 [15:19] * princess_hobi [webchat@24-179-22-255.dhcp.ahvl.nc.charter.com] has joined #minecrafthelp
#421 [15:19] <SharpshooterFurret> Hello Do I need to send Mojang an email on their new support page because they moved from support page so I assume I have to send an email there again
#422 [15:19] <SharpshooterFurret> with there I mean the new support page
#423 [15:20] <princess_hobi> Hello! I've been trying to play minecraft for the past 12 days and I can't get it to load. I can open the launcher and click play, but the bar will not go all the way and when I click the window, it says that the app is not responding. What should I do?
#424 [15:21] * KS02122005 [webchat@051-135-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#425 [15:24] * frymaster [~frymaster@185.251.226.40] has joined #minecrafthelp
#426 [15:25] * Kawaii_Arisu [webchat@cpc129778-papw8-2-0-cust493.know.cable.virginm.net] has joined #minecrafthelp
#427 [15:25] <Kawaii_Arisu> I need help with my MC, today when i tried to go onto mc and finish a history project the launcher just wont load up, its shows its loading with that loading circle but after it disapears... nothing.
#428 [15:27] * SharpshooterFurret [webchat@31.10.150.107] has quit. (Quit: webchat.esper.net)
#429 [15:29] <Kawaii_Arisu> installing and unistallin, repairing and removing the game completely also dont do anything
#430 [15:32] * Tsumetai [webchat@c-73-181-184-44.hsd1.wa.comcast.net] has joined #minecrafthelp
#431 [15:32] * JearlproVEVO [webchat@cpe-184-57-144-114.cinci.res.rr.com] has joined #minecrafthelp
#432 [15:35] <Kawaii_Arisu> hello
#433 [15:37] <Svenni> yes i found my transaction ID
#434 [15:37] <Kawaii_Arisu> good for you :<
#435 [15:38] * Milky [webchat@ip70-190-203-239.ph.ph.cox.net] has joined #minecrafthelp
#436 [15:38] <Svenni> thank you! where can i go to retrieve my old acc with my ID
#437 [15:38] <Kawaii_Arisu> good for :< now i wait for my problem to sorted
#438 [15:39] <Milky> My account was bought for me probably 8 or 9 years ago or so. My old friend bought it for me and I just had the username and password. I dont know what email he used. I am not in contact with him anymore. I cant get the email, and the migrate account doesnt seem to be working. It might be possible that my account has been stolen or something but Im
#439 [15:39] <Milky> not sure.
#440 [15:42] <Svenni> well now i can't use my transaction ID cuz "page not found" when i try to fix my problem lol
#441 [15:44] * bob [webchat@50-104-17-101.prtg.in.frontiernet.net] has quit. (Quit: webchat.esper.net)
#442 [15:48] * ba7888b72413a16b [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
#443 [15:50] * Svenni [webchat@157-157-207-53.dsl.dynamic.simnet.is] has quit. (Quit: webchat.esper.net)
#444 [15:53] * AAA786786 [webchat@65.49.126.94] has joined #minecrafthelp
#445 [15:53] <AAA786786> Hey
#446 [15:53] <AAA786786> Anyone here
#447 [15:53] <AAA786786> Well, I assume someone's gotta be on
#448 [15:53] <AAA786786> so here's my issue
#449 [15:54] <AAA786786> I haven't been able to login to Minecraft for over a month now
#450 [15:54] <AAA786786> Properly, anyway
#451 [15:54] <AAA786786> Not through the launcher
#452 [15:54] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#453 [15:54] <AAA786786> I contacted Mojang Support, but they weren't helpful and sent me an e-mail to an outdated server
#454 [15:55] <Kawaii_Arisu> im here
#455 [15:55] <AAA786786> not server
#456 [15:55] <AAA786786> sorry
#457 [15:55] <AAA786786> Oh hey
#458 [15:55] <AAA786786> Glad you're here
#459 [15:55] <Kawaii_Arisu> well i cant help cause i cant even get onto mc
#460 [15:55] <AAA786786> I can't either
#461 [15:55] <AAA786786> Not properly, anyway
#462 [15:55] <AAA786786> I can get in using one of those launchers, but I can't play on multiplayer servers
#463 [15:56] <AAA786786> It says there are 95 users
#464 [15:56] <Kawaii_Arisu> the launcher says its loading but for me it wont load at all
#465 [15:56] <AAA786786> Oh
#466 [15:56] <AAA786786> Where
#467 [15:56] <AAA786786> At the Start before you login
#468 [15:56] <AAA786786> or after
#469 [15:56] <AAA786786> I can't help you, unfortunately, but I'd like to know
#470 [15:58] <AAA786786> Wait
#471 [15:58] <AAA786786> Nobody's actually on
#472 [15:58] <AAA786786> boop beep
#473 [15:59] <AAA786786> .
#474 [15:59] <AAA786786> Alright
#475 [15:59] <AAA786786> I'm leaving unless someone responds within 5 minutes
#476 [16:00] <Kawaii_Arisu> fgbjuroi
#477 [16:00] <Kawaii_Arisu> still here
#478 [16:00] <Kawaii_Arisu> I need help with my MC, today when i tried to go onto mc and finish a history project the launcher just wont load up, its shows its loading with that loading circle but after it disapears... nothing.
#479 [16:01] <Kawaii_Arisu> installing and unistallin, repairing and removing the game completely also dont do anything
#480 [16:01] <Kawaii_Arisu> just gonna copy and pasta that so that someone might see it]
#481 [16:01] <AAA786786> .
#482 [16:01] <AAA786786> I don;t know what to do about that
#483 [16:02] <AAA786786> don't
#484 [16:02] <AAA786786> *
#485 [16:02] <AAA786786> don't*
#486 [16:03] <AAA786786> l
#487 [16:03] <AAA786786> I'm out
#488 [16:03] * AAA786786 [webchat@65.49.126.94] has quit. (Quit: webchat.esper.net)
#489 [16:09] <thgilfodrol> Kawaii_Arisu: can you try the steps at https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/ , and see if that fixes it?
#490 [16:15] <Kawaii_Arisu> i have followed it then went back to windows 7 but it wont work then
#491 [16:16] * Algraby [webchat@ool-4578443c.dyn.optonline.net] has joined #minecrafthelp
#492 [16:17] <Algraby> THE LAUNCHER WONT OPPEN
#493 [16:17] <Kawaii_Arisu> syr caps
#494 [16:17] <thgilfodrol> Algraby: first, try the instructions at https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#495 [16:18] <Kawaii_Arisu> aint that the same thing
#496 [16:18] <thgilfodrol> Kawaii_Arisu: that was for Algraby
#497 [16:19] <Kawaii_Arisu> sorry
#498 [16:19] <Kawaii_Arisu> but do i let the vista laucher reset my configs ?
#499 [16:19] <thgilfodrol> Kawaii_Arisu: when you ran through those instructions, what Windows edition was it set to before, what did you change it to, and what is it now?
#500 [16:19] <Kawaii_Arisu> it was windows 7
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#502 [16:20] <Kawaii_Arisu> im using windows 10 right now if that helps
#503 [16:21] <thgilfodrol> Kawaii_Arisu: first, let's make a backup of your .minecraft folder (the data for your worlds)
#504 [16:21] <thgilfodrol> ??> Kawaii_Arisu win/.minecraft
#505 [16:21] <Mightyena> Kawaii_Arisu: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#506 [16:21] <Kawaii_Arisu> yes i have them coppied and ready to be pasted
#507 [16:21] * WEROSK [webchat@host81-156-107-55.range81-156.btcentralplus.com] has joined #minecrafthelp
#508 [16:22] <WEROSK> Hello, I have issues with migrating my account
#509 [16:22] <Kawaii_Arisu> Well i am pasting it right now
#510 [16:22] <thgilfodrol> Kawaii_Arisu: you don't need to paste anything here. in the navigation bar at the top, click on "Roaming" (located between AppData and .minecraft)
#511 [16:22] <WEROSK> I was trying to recover my account but I don't have access to my old email
#512 [16:22] <Kawaii_Arisu> okay
#513 [16:23] <thgilfodrol> Kawaii_Arisu: click on the ".minecraft" folder, then right click on it and select "copy"
#514 [16:23] <Kawaii_Arisu> ok
#515 [16:23] <thgilfodrol> Kawaii_Arisu: then right click on any open white space in the same folder and click "paste"
#516 [16:24] <thgilfodrol> WEROSK: when did you buy the account? do you remember how you paid?
#517 [16:24] <WEROSK> It was bought in 2012, and I believe I used paypal
#518 [16:24] <Kawaii_Arisu> am i able to paste this into usercache.json ?
#519 [16:25] <thgilfodrol> Kawaii_Arisu: no, you need to be in the Roaming folder
#520 [16:25] <Kawaii_Arisu> i am in roaming and do i paste the file into well itself >
#521 [16:25] <Kawaii_Arisu> ?
#522 [16:26] <thgilfodrol> Kawaii_Arisu: no, you make a copy of ".minecraft". copy the folder, then paste it into "Roaming" (the folder you should be in)
#523 [16:26] <thgilfodrol> Kawaii_Arisu: this is the exact same process is if you were to make a backup copy of a file
#524 [16:27] <thgilfodrol> ??> WEROSK account/trans-id/paypal
#525 [16:27] <Mightyena> WEROSK: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#526 [16:27] <Mightyena> WEROSK: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#527 [16:27] <thgilfodrol> WEROSK: if it's not in your paypal history (anymore), try calling/emailing paypal and requesting to recover the paypal transaction ID for the minecraft purchase
#528 [16:28] <thgilfodrol> WEROSK: once you've recovered it, send an email to Mojang support with the transaction ID and specify it was purchased with paypal
#529 [16:28] <thgilfodrol> ??> WEROSK account/send-email
#530 [16:28] <Mightyena> WEROSK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#531 [16:28] <Mightyena> WEROSK: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#532 [16:29] <thgilfodrol> WEROSK: if you were ultimately unable to recover the paypal transaction ID, try emailing Mojang support via the above instructions anyway, and provide as much relevant payment info as possible. they may be able to offer alternative verification solutions
#533 [16:30] <Kawaii_Arisu> okay so i done your insturction thg
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#535 [16:31] <thgilfodrol> Kawaii_Arisu: now, can you try right clicking the launcher shortcut, selecting properties, setting compatibility mode for Windows XP (service pack 3), then launching the game?
#536 [16:31] <Kawaii_Arisu> do i then change properties or should it work normally
#537 [16:31] <Kawaii_Arisu> ok
#538 [16:32] <Kawaii_Arisu> comes up with the oudated launcher stuff
#539 [16:32] <Kawaii_Arisu> either i can leave it or reset configs
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#541 [16:33] * BloodtoHell06655 [webchat@bfb76504.virtua.com.br] has joined #minecrafthelp
#542 [16:34] <BloodtoHell06655> I want a refund for my purchase of minecraft java edition
#543 [16:34] <thgilfodrol> Kawaii_Arisu: try cancelling out of that, then going back and turning off compatibility
#544 [16:34] <thgilfodrol> ??> BloodtoHell06655 account/refund
#545 [16:34] <Mightyena> BloodtoHell06655: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#546 [16:35] <BloodtoHell06655> tnx
#547 [16:35] <Kawaii_Arisu> nope nothing
#548 [16:35] <Kawaii_Arisu> Well i appreciate your time
#549 [16:35] <Kawaii_Arisu> but i guess my friend will just figure it out himself
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#552 [16:38] <BloodtoHell06655> i am not finding the option to request a refund
#553 [16:38] <thgilfodrol> Kawaii_Arisu: can you get me the launcher log?
#554 [16:38] <thgilfodrol> ??> Kawaii_Arisu launcher/log
#555 [16:38] <Mightyena> Kawaii_Arisu: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#556 [16:38] <thgilfodrol> BloodtoHell06655: the page linked is the refund policy. we can't handle refunds here, as we are not mojang support
#557 [16:38] <thgilfodrol> ??> BloodtoHell06655 account/send-email
#558 [16:38] <Mightyena> BloodtoHell06655: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#559 [16:38] <Mightyena> BloodtoHell06655: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#560 [16:39] <thgilfodrol> BloodtoHell06655: the above instructions link to a form to get in touch for requesting the refund
#561 [16:39] <Kawaii_Arisu> the launcher doesant open up that was my problem
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#564 [16:39] <thgilfodrol> whoops, wrong factoid
#565 [16:39] * jamesnotwantminecraftsnapversi [webchat@ip98-176-28-79.sd.sd.cox.net] has joined #minecrafthelp
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#567 [16:41] <jamesnotwantminecraftsnapversi> I can't connect to realms or any servers. It says incompatible due to Minecraft snap version. Trying to figure out how to get another version.
#568 [16:42] <jamesnotwantminecraftsnapversi> also unable to find anyway to connect to customer support for assistance with this problem
#569 [16:42] * hekp [webchat@138.49.3.41] has joined #minecrafthelp
#570 [16:43] <thgilfodrol> jamesnotwantminecraftsnapversi: what's the full, exact error message you get?
#571 [16:43] <aquaninjakitties> I totally forgot which email i used when i merged my old account to my new account and now i cant log in?
#572 [16:43] <hekp> What can I do about "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#573 [16:44] <thgilfodrol> aquaninjakitties: do you remember how, and when, you paid for the game?
#574 [16:45] <thgilfodrol> hekp: can you try connecting to mctest.ae97.net (mc version 1.14.4), and see if you get the same error?
#575 [16:45] <aquaninjakitties> several years ago. 2012 i think
#576 [16:45] <thgilfodrol> jamesnotwantminecraftsnapversi: it's best if you keep chat in this channel
#577 [16:45] <thgilfodrol> aquaninjakitties: do you remember if you used credit/debit, or paypal?
#578 [16:46] <aquaninjakitties> debit
#579 [16:46] <thgilfodrol> ??> aquaninjakitties account/trans-id/skrill
#580 [16:46] <Mightyena> aquaninjakitties: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#581 [16:46] <Mightyena> aquaninjakitties: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#582 [16:47] <jamesnotwantminecraftsnapversi> Your client is not compatible with Realms. Pleasue use the most recent version of Minecraft. Realms is not compatible with snapshot versions.
#583 [16:47] <aquaninjakitties> thank you so so much
#584 [16:47] <thgilfodrol> aquaninjakitties: once you've recovered the transaction ID, contact mojang support with the ID in the form below
#585 [16:47] <thgilfodrol> ??> aquaninjakitties account/send-email
#586 [16:47] <Mightyena> aquaninjakitties: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#587 [16:47] <Mightyena> aquaninjakitties: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#588 [16:47] <aquaninjakitties> all right
#589 [16:48] <thgilfodrol> aquaninjakitties: if you don't manage to recover the transaction ID, contact them anyway, with any extra payment info you can think of. they may be able to offer alternate verification methods
#590 [16:48] <aquaninjakitties> okay
#591 [16:48] <thgilfodrol> jamesnotwantminecraftsnapversi: in your launcher, to the lower left of the PLAY button, what version does it say?
#592 [16:48] <thgilfodrol> aquaninjakitties: good luck!
#593 [16:49] <thgilfodrol> hekp: does it work?
#594 [16:49] <aquaninjakitties> you guys thanks so much for your help! hope this works
#595 [16:49] * aquaninjakitties [webchat@76.8.203.140] has quit. (Quit: webchat.esper.net)
#596 [16:49] <jamesnotwantminecraftsnapversi> Minecraft 19w41a/snapshot
#597 [16:50] <thgilfodrol> jamesnotwantminecraftsnapversi: click on the Installations button on the navigation bar at the top
#598 [16:50] * Abby [webchat@c-24-3-187-64.hsd1.pa.comcast.net] has joined #minecrafthelp
#599 [16:51] <jamesnotwantminecraftsnapversi> unfortunately I have to pick up child froms school. will come back for more help
#600 [16:51] <thgilfodrol> jamesnotwantminecraftsnapversi: all good
#601 [16:51] <Lord_Ralex> when you do, please use a shorter name....
#602 [16:52] <Abby> hello! i have been having issues with my minecraft (no mods, no shaders etc) crashing since the release of the aquatic update. it keeps saying i have run out of memory. i have 8 gb of ram (7.89 available). no matter what number i change the JVM argument to in the launcher, it does not make a difference. the game launches just fine, but i can't crea
#603 [16:52] <Abby> te a world or actually play. i have: updated java to latest version; removed previous versions; uninstalled java and reinstalled; updated my graphics driver; run as admin; changed numbers in the jvm argument; turned all my graphics settings to their lowest settings... please help :(
#604 [16:54] <thgilfodrol> ??> Abby info/vars
#605 [16:54] <Mightyena> Abby: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
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#607 [16:54] <Abby> ok, i'll check that out and report back if there's still an issue. thank you!
#608 [16:54] <thgilfodrol> Abby: no problem, good luck!
#609 [16:57] * BiggErnie [webchat@89-160-236-249.du.xdsl.is] has joined #minecrafthelp
#610 [16:58] <Abby> yay, that was it! thank you so much :)
#611 [16:58] <BiggErnie> hello my launcher is not working it´s been like this for a week it tries to update then it fails
#612 [16:59] <thgilfodrol> ??> BiggErnie launcher/log-txt
#613 [16:59] <Mightyena> BiggErnie: We need to see your full launcher log, which is created in the game directory.
#614 [16:59] <Mightyena> BiggErnie: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#615 [17:00] * ILikeToDrinkFood [webchat@host-199-33-102-158.twlakes.net] has joined #minecrafthelp
#616 [17:04] <thgilfodrol> ??> BiggErnie mac/.minecraft
#617 [17:04] <Mightyena> BiggErnie: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#618 [17:04] * Midnight [webchat@pine01cpe.194.232.255.206.ark.cablelynx.com] has joined #minecrafthelp
#619 [17:04] <BiggErnie> ok..
#620 [17:05] <Midnight> Hello, I am having problems pulling up the Minecraft launcher, it won't pop up or load and I did restart my computer and uninstall and reinstall Minecraft and nothing happened :(
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#622 [17:06] <thgilfodrol> ??> Midnight https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#623 [17:06] <thgilfodrol> whoops
#624 [17:07] <thgilfodrol> Midnight: try the instructions in the link above ^
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#626 [17:07] <ILikeToDrinkFood> can anyone help me with a problem i am having with the mojang verification email?
#627 [17:07] <thgilfodrol> ILikeToDrinkFood: what's the issue?
#628 [17:07] <ILikeToDrinkFood> Well I made my account a little over a year ago and i never verified it and today i bought minecraft on this email and i cant sign in and i cant resend a code so i dont know what to do
#629 [17:11] <BiggErnie> Mightyena my last log is since a week ago
#630 [17:13] <BiggErnie> Mightyena do you need launcher profile and native launcherlog
#631 [17:13] <BiggErnie> ?
#632 [17:17] <jamesnotwantminecraftsnapversi> okay, I'm back. I need to get out of the snapshot version of mine craft.
#633 [17:17] * cennet [webchat@198.105.45.75] has joined #minecrafthelp
#634 [17:18] <thgilfodrol> BiggErnie: paste it anyway
#635 [17:18] <jamesnotwantminecraftsnapversi> I have clicked on the installations button at the top
#636 [17:18] <thgilfodrol> jamesnotwantminecraftsnapversi: remember where you pointed out that the text to the bottom left of the PLAY button said snapshot/19w41?
#637 [17:18] <thgilfodrol> jamesnotwantminecraftsnapversi: (this is in the main "play" tab)
#638 [17:18] <cennet> hi my names jenny im just trying to login but i dont remember my security questions and i tried to reset them and i still need them to login but i dont remember them so yeah
#639 [17:19] <thgilfodrol> jamesnotwantminecraftsnapversi: click on the dropdown button there, and select "latest version 1.14.4"
#640 [17:19] <thgilfodrol> cennet: do you remember how you paid?
#641 [17:19] <thgilfodrol> cennet: (and when you bought the game)
#642 [17:19] <cennet> card but ive had the game for at least 8 years
#643 [17:19] <cennet> and i never had an issue
#644 [17:20] <jamesnotwantminecraftsnapversi> latest release 1.14.4?
#645 [17:20] <cennet> but its a new laptop
#646 [17:20] <thgilfodrol> cennet: you'd have to contact Mojanbg support to recover your account if you don't remember the security questions
#647 [17:21] <cennet> is there a number
#648 [17:21] <thgilfodrol> cennet: do you remember if you bought it before, or after, mid 2011?
#649 [17:21] <BiggErnie> thgilfodrol I paste it
#650 [17:21] <thgilfodrol> BiggErnie: link it here
#651 [17:21] <thgilfodrol> jamesnotwantminecraftsnapversi: yes
#652 [17:21] <cennet> ohhh honestly no because im 21 and ive had it for a loooooooooong time
#653 [17:21] <BiggErnie> https://paste.ubuntu.com/p/tsrxqW74vJ/
#654 [17:22] <jamesnotwantminecraftsnapversi> great, thankyou so much. now to see how to set up realms.
#655 [17:22] <BiggErnie> https://paste.ubuntu.com/p/QbYnxZCxqK/
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#660 [18:21] <BiggErnie> *******?
#661 [18:23] * joe [webchat@0547526c.skybroadband.com] has joined #minecrafthelp
#662 [18:23] <joe> hi is it possibble to get mnecraft refunded? It was purchased by my son without concent and I need the money back in my account
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#665 [18:25] <joe> hi i need a refund
#666 [18:25] <joe> minecraft was purchased by my son without concent
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#669 [18:31] <Lurks> joe you'll have to contact mojang support
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#673 [19:16] * garby_abcia [webchat@adsl-75-45-102-118.dsl.scrm01.sbcglobal.net] has joined #minecrafthelp
#674 [19:16] <garby_abcia> PLEASE HELP
#675 [19:17] <garby_abcia> every time I press play I get this:
#676 [19:18] <garby_abcia> Error details: The process cannot access the file because it is being used by another process.
#677 [19:19] <mattym> ??> garby_abcia tools/hjt
#678 [19:19] <Mightyena> garby_abcia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#679 [19:19] <Mightyena> garby_abcia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#680 [19:21] <garby_abcia> how do I do system scan and log file
#681 [19:21] <mattym> garby_abcia, Follow the instructions.
#682 [19:22] <garby_abcia> where?
#683 [19:22] <mattym> garby_abcia, All of the info Mightyena wrote.
#684 [19:22] <garby_abcia> I clicked "I accept"
#685 [19:23] <garby_abcia> But I can't find "scan and save log file"
#686 [19:23] <mattym> garby_abcia, It should be one of the options that showed up.
#687 [19:23] <garby_abcia> oops XD
#688 [19:25] <garby_abcia> how long is a while
#689 [19:25] <garby_abcia> I can't find a text box
#690 [19:26] <mattym> garby_abcia, The program will open the log in a text file once its complete.
#691 [19:26] <garby_abcia> I already clicked the accept button
#692 [19:26] <garby_abcia> And I think that's where the text was
#693 [19:26] <garby_abcia> And I can't reopen it
#694 [19:26] * Hoshcof [webchat@99-5-124-24.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#695 [19:27] <mattym> garby_abcia, Are you sure its not already open? Check your taskbar
#696 [19:27] <Hoshcof> https://paste.ubuntu.com/p/whBdHbSJRw/ Could use some help here
#697 [19:28] <garby_abcia> I tried to delete it but it said that it's open
#698 [19:28] <mattym> garby_abcia, Check the taskbar to see if its open somewhere.
#699 [19:28] <garby_abcia> and when I try to open it it says that it's already running
#700 [19:28] <mattym> Hoshcof, Does the game give you any error details besides the crash log?
#701 [19:29] <garby_abcia> it's not in the task bar
#702 [19:29] <Hoshcof> You mean in the Minecraft Game Output window?
#703 [19:29] <mattym> Hoshcof, Yeah, or in one that would have popped up.
#704 [19:29] * Milky [webchat@ip70-190-203-239.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#705 [19:29] <mattym> garby_abcia, Restart the computer, try to run it before starting anything else.
#706 [19:30] <Hoshcof> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#707 [19:30] <Hoshcof> Process crashed with exit code 1
#708 [19:30] <mattym> Hoshcof, Do you have more than one display connected to your computer?
#709 [19:30] <Hoshcof> Yes
#710 [19:31] <garby_abcia> Okay, what if it doesn't fix my problem? Because I don't know why the game can't open
#711 [19:31] * joe [webchat@0547526c.skybroadband.com] has quit. (Quit: webchat.esper.net)
#712 [19:31] <Hoshcof> Should I turn it on? or unplug it?
#713 [19:31] <mattym> garby_abcia, It wont fix the problem. You need to get the log we asked for and return to the chat with it.
#714 [19:31] <garby_abcia> ohhhh
#715 [19:31] <mattym> Hoshcof, Disconnect the 2nd/additional display then restart the game.
#716 [19:31] * KindinH [webchat@bd209af1.virtua.com.br] has joined #minecrafthelp
#717 [19:31] <garby_abcia> okay brb
#718 [19:32] <Hoshcof> alright
#719 [19:32] <KindinH> i need a help, pls
#720 [19:32] <KindinH> pls
#721 [19:33] <Hoshcof> crashed again
#722 [19:33] <KindinH> i cannot get in my account, i changed a lot and and yet I couldn't, what do I do ???? I'm desperate
#723 [19:34] * garby_abcia [webchat@adsl-75-45-102-118.dsl.scrm01.sbcglobal.net] has joined #minecrafthelp
#724 [19:34] <mattym> Hoshcof, Same log? Specifically is it the same thing under Problematic Frame: as before?
#725 [19:34] <Hoshcof> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#726 [19:34] <mattym> KindinH, What did you change?
#727 [19:34] <KindinH> the password
#728 [19:34] <mattym> KindinH, What happens when you try to log in with it?
#729 [19:34] <garby_abcia> what were the directions?
#730 [19:34] <Hoshcof> Process crashed with exit code 1
#731 [19:35] <mattym> Hoshcof, Let me get you the info to get a full log.
#732 [19:35] <KindinH> and i changed the nickname, but, i didn't think that it could give a lot of trouble
#733 [19:35] <mattym> ??> Hoshcof launcher/log
#734 [19:35] <Mightyena> Hoshcof: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#735 [19:35] <mattym> ??> garby_abcia tools/hjt
#736 [19:35] <Mightyena> garby_abcia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#737 [19:35] <Mightyena> garby_abcia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#738 [19:36] <Hoshcof> https://paste.ubuntu.com/p/PxfDRRQrBC/ Here's the launcher game output log
#739 [19:36] <garby_abcia> Thank you
#740 [19:36] <Hoshcof> or did you want the .txt file?
#741 [19:36] <mattym> Hoshcof, The links are what we need.
#742 [19:36] <garby_abcia> https://paste.ubuntu.com/p/kHZJvR2r3S/
#743 [19:37] <KindinH> I logged out of my account, it is part of putting there the email and a password to log in7
#744 [19:37] <Hoshcof> So is what I sent what you wanted?
#745 [19:37] <garby_abcia> did I do it right?
#746 [19:37] <mattym> Hoshcof, Good enough
#747 [19:38] <mattym> garby_abcia, McAfee is causing your issue, you will need to remove it.
#748 [19:38] <garby_abcia> okay how do I do that
#749 [19:38] <mattym> ??> garby_abcia av/mcafee/uninstall
#750 [19:38] <Mightyena> garby_abcia: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#751 [19:39] <mattym> Hoshcof, Have you changed any hardware on the computer recently?
#752 [19:39] <Hoshcof> no
#753 [19:39] <mattym> ??> Hoshcof win/dxdiag
#754 [19:39] <Mightyena> Hoshcof: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#755 [19:39] <Hoshcof> Besides disconnecting the second display a minute ago
#756 [19:39] <KindinH> what do i put in "poster"?
#757 [19:40] <mattym> KindinH, Anyting
#758 [19:42] * garby_abcia [webchat@adsl-75-45-102-118.dsl.scrm01.sbcglobal.net] has joined #minecrafthelp
#759 [19:42] <garby_abcia> okay I had to restart my computer, now where do I do step 2?
#760 [19:43] <mattym> ??> garby_abcia av/mcafee/uninstall
#761 [19:43] <Mightyena> garby_abcia: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#762 [19:43] <Hoshcof> https://paste.ubuntu.com/p/ZN7CPRT4nY/
#763 [19:43] <mattym> garby_abcia, All the files on instructions should be on the linked page. Skip directly to Step 2
#764 [19:44] <mattym> Hoshcof, Hmm, nothing on the machine looks like it needs updating. Lets see if there was just an issue with the game files.
#765 [19:44] <mattym> ??> Hoshcof win/reinst
#766 [19:44] <Mightyena> Hoshcof: You may need to reinstall the locally installed files that Minecraft puts into place.
#767 [19:44] <Mightyena> Hoshcof: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#768 [19:45] <Hoshcof> Will that delete resource packs too?
#769 [19:45] <mattym> Hoshcof, If you have resource packs, you can keep that folder as well
#770 [19:46] <KindinH> I'm desperate and stressed because I never created an account on this site and I need to do
#771 [19:46] <Hoshcof> and backups
#772 [19:46] <Hoshcof> ?
#773 [19:46] <mattym> Hoshcof, Up to you.
#774 [19:47] <KindinH> I'll need to go to sleep, bye guys: c
#775 [19:47] <KindinH> pls, send me good luck e a lot of patience
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#777 [19:48] * makkiegamez [webchat@ip174-69-26-56.pn.at.cox.net] has joined #minecrafthelp
#778 [19:49] * garby_abcia [webchat@adsl-75-45-102-118.dsl.scrm01.sbcglobal.net] has joined #minecrafthelp
#779 [19:49] <garby_abcia> okay done
#780 [19:49] <garby_abcia> now what
#781 [19:49] * KindinH [webchat@bd209af1.virtua.com.br] has quit. (Quit: webchat.esper.net)
#782 [19:49] <mattym> garby_abcia, Test the launcher/game again.
#783 [19:49] <garby_abcia> didn't work
#784 [19:50] <mattym> garby_abcia, Did the McAfee removal tool give you any errors or say it coudlnt remove something?
#785 [19:50] <garby_abcia> it worked
#786 [19:50] <garby_abcia> https://paste.ubuntu.com/p/xNNQ9kC3s3/ this is what it shows when I try to play
#787 [19:51] <mattym> garby_abcia, Close the launcher and any of the error windows if they are still open, then do the following.
#788 [19:51] <mattym> ??> garby_abcia win/reinst
#789 [19:51] <Mightyena> garby_abcia: You may need to reinstall the locally installed files that Minecraft puts into place.
#790 [19:51] <Mightyena> garby_abcia: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#791 [19:51] <garby_abcia> but I was able to remove mcafee
#792 [19:52] * makkiegamez [webchat@ip174-69-26-56.pn.at.cox.net] has quit. (Client Quit)
#793 [19:52] <garby_abcia> what do I not delete?
#794 [19:52] <garby_abcia> what are saves directory?
#795 [19:53] <mattym> garby_abcia, The folder called saves. Keep that if it exists.
#796 [19:57] <garby_abcia> done now I wait for the moment of truth
#797 [19:58] * Jack [webchat@pool-100-36-248-73.washdc.fios.verizon.net] has joined #minecrafthelp
#798 [19:58] <Hoshcof> Okay, I deleted the entire .minecraft folder and it still crashed
#799 [19:59] <Hoshcof> https://paste.ubuntu.com/p/8VzpTS9YRs/
#800 [19:59] * Jack is now known as Guest51075
#801 [19:59] <garby_abcia> Didn't work.
#802 [20:00] <mattym> garby_abcia, Ok try the following.
#803 [20:00] <mattym> ??> garby_abcia av/adwcleaner
#804 [20:00] <Mightyena> garby_abcia: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#805 [20:00] <Mightyena> garby_abcia: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#806 [20:00] <garby_abcia> https://paste.ubuntu.com/p/HmN6RTbF6x/i don't know if anything is different but here
#807 [20:00] <Guest51075> Hey, I just downloaded minecraft for the first time. I have a 3840x2160 display, when the game is in a (small) window, the game runs at 120, but if i try to fullscreen or maximize the window it crashes to 10fps. Changing graphics settings doens't seem to change anything
#808 [20:00] <mattym> Hoshcof, Lets see if there is any incompatible/problematic software.
#809 [20:00] <mattym> ??> Hoshcof tools/hjt
#810 [20:00] <Mightyena> Hoshcof: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#811 [20:00] <Mightyena> Hoshcof: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#812 [20:01] <Hoshcof> The game was working fine a few days ago
#813 [20:01] <mattym> Guest51075, Use a more manageable resolution.
#814 [20:01] * nolan [webchat@mta-98-4-212-43.buffalo.rr.com] has quit. (Quit: webchat.esper.net)
#815 [20:02] <Guest51075> that's my computer's default display, using the slider within the game doesn't change the fps
#816 [20:02] <mattym> Guest51075, Set the monitor or overall desktop display to a lower one.
#817 [20:03] <mattym> Guest51075, Minecraft uses graphics libraries that are not really equipped for higher resolutions.
#818 [20:03] <Hoshcof> https://paste.ubuntu.com/p/tj24kbN4ZN/
#819 [20:03] <mattym> Hoshcof, One moment
#820 [20:04] * Guest51075 [webchat@pool-100-36-248-73.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#821 [20:04] <mattym> Hoshcof, Turn off the ingame-overlay option in Discord, Evolve, and Player.me
#822 [20:04] * piedude768 [webchat@pool-68-162-243-74.bstnma.fios.verizon.net] has joined #minecrafthelp
#823 [20:05] <piedude768> My minecraft launcher does not open what should i do
#824 [20:05] * Gabe [webchat@67.166.85.249] has joined #minecrafthelp
#825 [20:05] * Gabe [webchat@67.166.85.249] has quit. (Client Quit)
#826 [20:06] <mattym> piedude768, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#827 [20:06] <piedude768> k
#828 [20:07] * Guest51075 [webchat@pool-100-36-248-73.washdc.fios.verizon.net] has joined #minecrafthelp
#829 [20:08] <Guest51075> matt that gets me into the 30's...which is better
#830 [20:11] * garby_abcia [webchat@adsl-75-45-102-118.dsl.scrm01.sbcglobal.net] has joined #minecrafthelp
#831 [20:11] <Hoshcof> May have been the Steam overlay. I was running it through Steam. I just tried running it "raw" and it didn't crash
#832 [20:11] <Hoshcof> But that's weird because it worked for over 2 months with the steam overlay
#833 [20:13] <Hoshcof> Thank you very much mattym.
#834 [20:13] <mattym> Hoshcof, Minor changes in those can cause issues.
#835 [20:13] <mattym> Hoshcof, Most of the overlays these programs use do not play well with OpenGL based games/programs.
#836 [20:13] <Hoshcof> So Steam updated something in the overlay and Minecraft didn't like it?
#837 [20:14] <mattym> Hoshcof, Most of the people making the overlays optimize them for DirectX, not OpenGL (which Minecraft uses)
#838 [20:14] <mattym> Guest51075, Its a desktop right?
#839 [20:14] <Guest51075> it's actually a laptop
#840 [20:15] <garby_abcia> So I think I did something wrong. There was no (I forgot what it was called but it was the second word in the quotations). I feel like I should mention this: I had Minecraft on my windows 7 laptop a few years back. This year I bought a new windows 10 laptop. It has this weird block on it where I couldn't download anything off of the internet, it ha
#841 [20:15] <garby_abcia> d to be from the Microsoft store. So I ended up downloading Minecraft for windows 10 for free (I previously bought the Minecraft java version). But now I want to play on the java version. Would owning both versions be the problem?
#842 [20:15] <mattym> Guest51075, Oh, Nvidia display processor?
#843 [20:15] <mattym> garby_abcia, No
#844 [20:15] <mattym> garby_abcia, And do you mean its a Windows "S Mode" device?
#845 [20:15] <Guest51075> yes sir
#846 [20:15] <garby_abcia> yes
#847 [20:15] <mattym> Guest51075, One moment.
#848 [20:15] <garby_abcia> but I turned it off
#849 [20:16] * piedude768 [webchat@pool-68-162-243-74.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#850 [20:16] <mattym> garby_abcia, You may need to look into that again then.
#851 [20:16] <garby_abcia> after I got Minecraft for windows 10
#852 [20:16] <Guest51075> @mattym thanks, no sweat
#853 [20:16] <mattym> Guest51075, Do you have the Nvidia Geforce Experience app installed?
#854 [20:16] <garby_abcia> what do you mean? What do I look into?
#855 [20:16] <Guest51075> i do not
#856 [20:16] <mattym> garby_abcia, That you are completely out of S mode.
#857 [20:17] <garby_abcia> I am
#858 [20:17] <mattym> Guest51075, Ok then, that wont be the issue then.
#859 [20:17] <garby_abcia> I download stuff off of steam all the time (I think that means I'm out of S mode
#860 [20:17] <garby_abcia> How would I know for sure tho
#861 [20:18] <mattym> Guest51075, In game, in a world, hit F3, and check that it actually shows the Nvidia hardware on the right of the screen in the display section.
#862 [20:18] <mattym> garby_abcia, Well if the previous scan programs worked, it 'should' be off.
#863 [20:18] <garby_abcia> I think it is, I tried looking it up in setting
#864 [20:19] <Guest51075> huh, it actually says intel i7
#865 [20:19] <mattym> Guest51075, Under that, no mention of Nvidia anywhere in that area?
#866 [20:19] <garby_abcia> I'm gonna restart
#867 [20:19] * garby_abcia [webchat@adsl-75-45-102-118.dsl.scrm01.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#868 [20:19] <Guest51075> negative
#869 [20:19] <mattym> Guest51075, Try this https://minecraftirc.net/support-articles/nvidia-optimus/
#870 [20:20] <mattym> Guest51075, Also, make sure your computer is plugged into power, not on battery.
#871 [20:20] <Guest51075> in the display area on the f3 it also refers to my intel
#872 [20:20] <Guest51075> haha, yes plugged in all the way
#873 [20:21] * garby_abcia [webchat@adsl-75-45-102-118.dsl.scrm01.sbcglobal.net] has joined #minecrafthelp
#874 [20:21] <mattym> Guest51075, Yeah, its not using your Nvidia hardware.
#875 [20:21] <mattym> Guest51075, Check the link.
#876 [20:21] <garby_abcia> okay, what should I do
#877 [20:22] <mattym> garby_abcia, Have you tried completely uninstalling the launcher, from the Control Panel?
#878 [20:22] <mattym> garby_abcia, Then doing a fresh install.
#879 [20:22] <garby_abcia> yes
#880 [20:22] <garby_abcia> but I can try again
#881 [20:22] <mattym> garby_abcia, Have you tried after removing the other stuff?
#882 [20:23] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#883 [20:23] <Guest51075> @mattym trying the link's suggestions now, thanks a bunch
#884 [20:23] <garby_abcia> what other stuff
#885 [20:23] <garby_abcia> also I uninstalled it
#886 [20:24] <mattym> garby_abcia, Ok, reinstall it again, then try to launch the game.
#887 [20:28] <Guest51075> @mattym so the option "openGL rendering GPU wasn't available, but while going through those steps i saw that it said it was using my integrated for javaw
#888 [20:28] <Guest51075> i'm assuming i should change that to using the nvidia
#889 [20:28] <mattym> Guest51075, Wait.
#890 [20:28] <mattym> Guest51075, Where exactly do you see that option?
#891 [20:29] <Guest51075> instead of 2 options in step 5
#892 [20:29] <Guest51075> there are: 1. select the program
#893 [20:29] <Guest51075> 2. select the preferred graphics processor
#894 [20:29] <Guest51075> 3. specify settings
#895 [20:29] <Guest51075> that option is under 2.
#896 [20:30] <mattym> Guest51075, Was it the javaw you added, or was it already there in the list?
#897 [20:30] <Guest51075> added
#898 [20:31] <mattym> Guest51075, They may have changed the options again, give me one moment.
#899 [20:32] <mattym> Guest51075, Actually, it looks like you may be on a much older driver.
#900 [20:32] <mattym> ??> Guest51075 win/dxdiag
#901 [20:32] <Mightyena> Guest51075: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#902 [20:33] <Guest51075> hey that looks way different than what i see
#903 [20:34] <mattym> Guest51075, They are steps for something else. To get us a report on the hardware and driver versions.
#904 [20:34] <Guest51075> oh okay word
#905 [20:36] <garby_abcia> https://paste.ubuntu.com/p/5h2Jr3dbYz/
#906 [20:36] <garby_abcia> again, it gave me the same error message
#907 [20:36] <mattym> garby_abcia, Are you low or out of room on the computer?
#908 [20:36] <garby_abcia> could it be because it's still installed on my windows 7 computer?
#909 [20:37] <garby_abcia> no
#910 [20:37] <mattym> garby_abcia, Lets double check a new HJT report.
#911 [20:37] <mattym> ??> garby_abcia tools/hjt
#912 [20:37] <Mightyena> garby_abcia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#913 [20:37] <Mightyena> garby_abcia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#914 [20:37] <Guest51075> mattym https://paste.ubuntu.com/p/FD3W8cBXQx/
#915 [20:38] <mattym> Guest51075, Yeah, 3 year old driver. Let me get you the link for an update.
#916 [20:38] <Guest51075> hahaha that'll do it
#917 [20:38] <Guest51075> i uh, i love you?
#918 [20:38] <mattym> Guest51075, It should both improve things, and ideally eliminate the need to mess with the optimus settings
#919 [20:39] <mattym> Guest51075, Download and Install the file from this page https://www.geforce.com/drivers/results/152009
#920 [20:41] * hira [webchat@47.188.44.58] has joined #minecrafthelp
#921 [20:41] <garby_abcia> https://paste.ubuntu.com/p/HdzF6GSXm5/ here
#922 [20:42] <Guest51075> mattym should i do geforce experience in addition to the driver?
#923 [20:42] <Guest51075> you didn't seem to be a fan earlier
#924 [20:42] <mattym> Guest51075, I would avoid it on laptops.
#925 [20:42] <Guest51075> thanks
#926 [20:43] <mattym> garby_abcia, Do you have more than one storage device/drive in the computer?
#927 [20:43] <garby_abcia> what does that mean
#928 [20:43] <hira> when i click to open the minecraft launcher, it does not open. ive tried uninstalling and reinstalling minecraft and java but it does not open the launcher at all. how do i fix this?
#929 [20:44] <mattym> garby_abcia, If you open up any folder, look at the menu/list on the left. You should see somewhere Local Disc (C:)
#930 [20:44] <mattym> garby_abcia, In addition to that do you see any other Local Disk?
#931 [20:44] * hira [webchat@47.188.44.58] has quit. (Client Quit)
#932 [20:45] <garby_abcia> all I see is windows (C:)
#933 [20:45] <mattym> garby_abcia, Ok
#934 [20:45] <mattym> garby_abcia, Are you on your home internet network?
#935 [20:45] * TRITZ [webchat@c-76-99-94-132.hsd1.pa.comcast.net] has joined #minecrafthelp
#936 [20:45] <garby_abcia> yes
#937 [20:46] <mattym> garby_abcia, And is the computer your own personal one, or is it provided by a work/school/library/other?
#938 [20:46] <garby_abcia> personal
#939 [20:46] <garby_abcia> I can play on my windows 7 computer, but it is super slow and crashes every 30 minutes or so when I play Minecraft
#940 [20:47] * TRITZ [webchat@c-76-99-94-132.hsd1.pa.comcast.net] has quit. (Client Quit)
#941 [20:47] <garby_abcia> I just don't know why this computer is different. Could my windows 7 computer be the problem?
#942 [20:47] <mattym> garby_abcia, Yeah the error you keep getting is linked to either something on the computer blocking the download, or blocking access to the file.
#943 [20:47] <mattym> garby_abcia, No the other computer wont effect it.
#944 [20:47] <Guest51075> @mattym i'm up in the 50s now which is totally playable
#945 [20:47] <Guest51075> thank you so, so much for your help
#946 [20:48] <garby_abcia> oh. do you have any ideas what it could be?
#947 [20:48] <mattym> garby_abcia, Unfortunately none of the scans picked up anything (besided McAfee which is completely gone now) that we have ever seen cause those issues.
#948 [20:48] <garby_abcia> oh
#949 [20:48] <Guest51075> i didn't really expect much from hopping on here but you totally helped me, thanks a ton
#950 [20:48] <Guest51075> you're a superb human
#951 [20:48] <garby_abcia> What should I do?
#952 [20:48] <mattym> garby_abcia, Do you know if there are any security settings on your modem/router?
#953 [20:48] <garby_abcia> no I don't know
#954 [20:48] <mattym> Guest51075, Enjoy
#955 [20:49] <garby_abcia> What is that?
#956 [20:49] <mattym> garby_abcia, The modem/router is the internet source box.
#957 [20:49] * Guest51075 [webchat@pool-100-36-248-73.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#958 [20:49] <garby_abcia> There shouldn't be
#959 [20:50] <garby_abcia> I play on my windows 7 laptop, I just don't want to do it anymore. I can still use it if I can't get this fixed, but it's just a tad bit annoying. I'm sure you know what I mean
#960 [20:51] <mattym> garby_abcia, Yeah, ideally you may want to try again at another time, its possible there is a external issue at the moment.
#961 [20:51] <mattym> garby_abcia, But I am seeing nothing we know to cause this problem on the computer.
#962 [20:51] <garby_abcia> What does that mean? about the external issue?
#963 [20:52] <mattym> garby_abcia, One of the file servers in your region being offline or otherwise un-accessible
#964 [20:53] <garby_abcia> Shouldn't it be that if it works on one computer it should work on another? Like the external environment is the same.
#965 [20:53] <mattym> garby_abcia, Not if the other computer already has all the files it needs.
#966 [20:54] <garby_abcia> Oh, I'd think that my new one should work, and the old one doesn't because I'm sure there are virus' on the windows 7 haha.
#967 [20:54] <garby_abcia> So there's nothing I can do at the moment?
#968 [20:54] <mattym> garby_abcia, For now yeah, thats all we got.
#969 [20:55] <garby_abcia> Okay, should I come back later?
#970 [20:55] <mattym> garby_abcia, Try again in a day or so. If it hasnt fixed itself, maybe we will have learned of a new issue or something like that.
#971 [20:56] <garby_abcia> Alrighty. Thank you so much for your help, have a good rest of your night/day.
#972 [20:56] <garby_abcia> Alrighty. Thank you so much for your help, have a good rest of your night/day.
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#975 [21:03] <sunflower> my launcher wont work and i cant open the game
#976 [21:03] <sunflower> it keeps crashing and im not sure what to do
#977 [21:04] <mattym> ??> sunflower launcher/log
#978 [21:04] <Mightyena> sunflower: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#980 [21:06] <sunflower> my launcher crashed after i got to step 3
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#982 [21:07] <mattym> sunflower, Right, you should not have a log and be able to continue with the instructions.
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#987 [21:10] <superboy64> I am getting stuck on the Mojang screen, on multiple versions of Minecraft. (I've tested with with 1.14 and 1.12 so far.) I have to kill the task with task manager. I was attempting to use mods but it wasnt working for me, and during that time I updated Java. Since I couldn't get anything to come up I reverted to Vanilla and deleted my Minecraft fo
#988 [21:10] <superboy64> lder, starting fresh, but the issue persists. I think it might have to do with updating Java since I wiped out the entire Minecraft folder in my appdata. Any suggestions?
#989 [21:10] <mattym> superboy64, Its always either freezing or crashing on the Mojang screen?
#990 [21:11] <superboy64> The window shows as Not Responding when the loading bar is almost full. But it doesnt crash. I have to end the task.
#991 [21:12] <superboy64> Stayed like that for an entire thirty minutes once.
#992 [21:12] <mattym> ??> superboy64 av/adwcleaner
#993 [21:12] <Mightyena> superboy64: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#994 [21:12] <Mightyena> superboy64: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#996 [21:13] <superboy64> hm, okay. I did run an sfc scannow as well, it didnt pick anything up.
#997 [21:13] <superboy64> but I'll do this.
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#1004 [22:04] <professor_wood> I am seeking help
#1005 [22:04] <professor_wood> I have a solid computer set up that experiences no problems with any other games
#1006 [22:05] <professor_wood> but out of the blue, MC started running at single digit fps
#1007 [22:07] <professor_wood> im assuming there is nobody in this chat currently
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#1009 [22:09] <Flaminturkey> Yo guys I can't open my launcher, any suggestions?
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#1013 [22:57] <Gerald_> hello?
#1014 [22:57] <Gerald_> i can't log into my account
#1015 [22:57] <Gerald_> i have two accounts connected to the same email, and I can't access the one i play on
#1016 [22:57] <Gerald_> i can only log in to my most recent account, not the old one i have been playing on for a long time
#1017 [22:58] <Gerald_> the problem started with the mojang account vs minecraft account update, and with the new launcher i can't access my account
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#1022 [23:09] <Greg> hey, was wondering if there is anyway for me to find out what email my username is hooked up too, i cant log in because i forgot the email and apssword to the acc all i can remember is the username. the acc is migrated.
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#1024 [23:11] <ninjabit> hello?
#1025 [23:11] <Greg> yeh hello?
#1026 [23:12] <ninjabit> are you someone who can help me?
#1027 [23:12] <Greg> i am not. i am looking for someone to help me
#1028 [23:13] <ninjabit> this is not an efficient help contact method
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#1031 [23:16] <bmmason> I bought java version so do I need to also buy windows 10 version?
#1032 [23:17] <bmmason> Or can I use market place on Java?
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