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#7 [02:01] * CakeInsideTV [webchat@dslb-178-011-004-144.178.011.pools.vodafone-ip.de] has joined #minecrafthelp
#8 [02:03] <CakeInsideTV> Hi! I cannot log in. i´ve tried all of the things they said (wait 1 hour, reset password, wait 24 hours) and i am a week in now trying to log in but nothing happens besides the text "Invalid email or password" i hope you can help me as fast as possible...
#9 [02:08] <Andrio> CakeInsideTV, can you log in at https://account.mojang.com/ ?
#10 [02:21] <CakeInsideTV> no, it says unknown email or password... i think they deleted my account, cause my passwordand email are correct... but they dont log me in... what should i do??
#11 [02:24] <GreyVulpine> They don't delete accounts. Have you tried resetting your password through: https://my.minecraft.net/en-us/password/forgot/
#12 [02:25] <CakeInsideTV> i have tried it but i can try it again
#13 [02:25] <CakeInsideTV> just a moment
#14 [02:27] * CakeInsideTV [webchat@dslb-178-011-004-144.178.011.pools.vodafone-ip.de] has joined #minecrafthelp
#15 [02:28] <CakeInsideTV> hi sorry i closed the side. i cannot log in since 8 days. i cannot log in on the mojang webside and now i try to reset my password again... hope it helps
#16 [02:33] * Moby [webchat@cpe-110-150-191-167.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#17 [02:34] <Moby> Launcher says to make sure i'm online and try again when attempting to log in.
#18 [02:35] <Moby> every other program I have is online
#19 [02:37] <CakeInsideTV> i reseted my password again and now i can log in. thanks for your help
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#22 [03:35] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#23 [03:35] <Eli> I need a refund and the customer support page no longer exists lmao
#24 [03:36] * Eli is now known as Guest51170
#25 [03:39] * Guest51170 [webchat@n42-241-171-44.adl2.sa.optusnet.com.au] has quit. (Client Quit)
#26 [03:39] <nate> Pretty sure the customer support page exists plenty, either you're not looking in the right place or you didn't even bother googling :P
#27 [03:51] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#28 [03:54] * DANIELGABINO [webchat@187.red-83-35-4.dynamicip.rima-tde.net] has joined #minecrafthelp
#29 [03:54] <DANIELGABINO> Hi?
#30 [03:54] <DANIELGABINO> I need help
#31 [03:58] * DANIELGABINO [webchat@187.red-83-35-4.dynamicip.rima-tde.net] has quit. (Client Quit)
#32 [04:17] * mineman [webchat@193.37.252.27] has joined #minecrafthelp
#33 [04:17] <mineman> hello
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#35 [04:32] * TrainsTH [webchat@host-80-89-75-186.lmt.lv] has joined #minecrafthelp
#36 [04:51] * epcool [webchat@194.171.76.219] has joined #minecrafthelp
#37 [04:52] <epcool> i didnt get a mail
#38 [05:00] * David [webchat@2.153.118.240.dyn.user.ono.com] has joined #minecrafthelp
#39 [05:04] <David> hi, I have a technical problem, I can´t see any skin in the game, this happens to me since yesterday, in single player and in multiplayer too. I ve tried to uninstall minecraft, uninstall java, and I dont now what is the problem
#40 [05:04] <David> sorry for my English, is not my first lenguage
#41 [05:14] * Hanzuge [webchat@87-92-193-241.rev.dnainternet.fi] has joined #minecrafthelp
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#48 [06:10] * user12679 [webchat@124244033199.ctinets.com] has joined #minecrafthelp
#49 [06:11] <user12679> When I launched minecraft, the game stopped responding and it crashed, what should I do?
#50 [06:12] <user12679> It doesn't crash when I launch other versions except 1.14 or higher though
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#54 [06:31] * narutold98 [webchat@74.113.209.88.static.monaco.mc] has joined #minecrafthelp
#55 [06:35] <narutold98> i have a payment id that dates from 2012/4, lai contact skrill, he give me id code for minecratf but impossible to contact minecraft for who put me on the account.
#56 [06:36] * narutold98 [webchat@74.113.209.88.static.monaco.mc] has quit. (Quit: webchat.esper.net)
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#58 [06:43] * Bel [webchat@118.208.4.98] has quit. (Quit: webchat.esper.net)
#59 [06:44] <Frostybite> hi can you help me beacuse i cant start minercaft?
#60 [06:45] <Frostybite> *minecraft launcher
#61 [06:47] <Frostybite> I cleared everything and reinstalled it but when i try to launch it just crashes
#62 [06:47] <Frostybite> and nothing happends
#63 [06:53] * Lochlon [webchat@157.76.220.203.unassigned.comindico.com.au] has joined #minecrafthelp
#64 [06:53] <Lochlon> hey
#65 [06:54] <Lochlon> hey guys i cant refund the game, when i click for support it sends me to the old website and when i go there it sends me to the new one. its a continuous loop.
#66 [06:54] <Greymagic27> ??> Lochlon account/send-email
#67 [06:54] <Mightyena> Lochlon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#68 [06:54] <Mightyena> Lochlon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#69 [06:54] <Greymagic27> Frostybite, Check the workaround here: https://bugs.mojang.com/browse/MCL-12191
#70 [06:55] <Lochlon> XxShadowOPxX
#71 [06:55] <Lochlon> lochlonwarren001
#72 [06:55] <Greymagic27> Lochlon, Don't post the information here!
#73 [06:55] <Greymagic27> This is a public chatroom. Put the information here: https://help.minecraft.net/hc/requests/new
#74 [06:56] <Lochlon> Thank you
#75 [06:57] * Lochlon [webchat@157.76.220.203.unassigned.comindico.com.au] has quit. (Client Quit)
#76 [07:11] <Frostybite> thanks Greymagic27
#77 [07:46] * Dusky [webchat@p4FE33C67.dip0.t-ipconnect.de] has joined #minecrafthelp
#78 [07:48] <Dusky> My launcher does not want to start even after i uninstalled and reinstalled it 2 times! However when I use a launcher like Technic it does work.
#79 [07:49] <Greymagic27> Dusky, Check the workaround here: https://bugs.mojang.com/browse/MCL-12191
#80 [07:54] <Dusky> tried it and it still does not work
#81 [07:54] <Greymagic27> Dusky, If the workaround isn't working, post that on the bug report.
#82 [07:54] <Dusky> OK thank you
#83 [08:55] * stuba [webchat@37-130-190-104.bb.dnainternet.fi] has joined #minecrafthelp
#84 [08:57] <stuba> My Minecraft launcher is not starting. I have tried restarting my pc and reinstalling Minecraft but it still doesn't start.
#85 [08:57] <Greymagic27> stuba, Hey. Are you using the beta or the stable version of the launcher?
#86 [08:57] <stuba> Beta
#87 [08:58] <stuba> I think
#88 [08:58] <Greymagic27> stuba, https://bugs.mojang.com/browse/MCL-12279
#89 [08:58] * Salesta [webchat@host-91-93-138-220.reverse.superonline.net] has joined #minecrafthelp
#90 [08:58] <Salesta> hey
#91 [08:59] <Salesta> can anybody help me
#92 [09:00] <Greymagic27> Salesta, Hey. What's the issue?
#93 [09:02] <stuba> It worked thank you
#94 [09:03] * stuba [webchat@37-130-190-104.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
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#96 [09:09] * Lasse [webchat@pD9FED0AA.dip0.t-ipconnect.de] has joined #minecrafthelp
#97 [09:11] <Lasse> Hello, i have the problem that i have forgotten my password and when I reset my password i does not work cause the registed emailadress at minecraft is not a registed email adress on web.,
#98 [09:11] <Lasse> de
#99 [09:29] * EnderHero12 [webchat@90.169.211.68] has joined #minecrafthelp
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#102 [09:34] * EnderHero12 [webchat@90.169.211.68] has joined #minecrafthelp
#103 [09:35] <KingLiion> Hello
#104 [09:35] <EnderHero12> hi can anyone help me?
#105 [09:35] <EnderHero12> i tryed to launch minecraft 1.14.4, it launch but when the loading bar is almost fill it stop working
#106 [09:36] <KingLiion> I am here to ask how longer I need to wait for my minecraft account that has been hacked?
#107 [09:36] <KingLiion> I came here like 1 month ago, and no sign of reply to my email.
#108 [09:37] * KingLiion [webchat@host-92-0-40-208.as43234.net] has quit. (Client Quit)
#109 [09:46] * KingLiion [webchat@host-92-0-40-208.as43234.net] has joined #minecrafthelp
#110 [09:46] <KingLiion> Apologies
#111 [09:47] <KingLiion> I did not see the message you replied, due to my internet suddenly turned off.
#112 [09:51] * KingLiion [webchat@host-92-0-40-208.as43234.net] has quit. (Client Quit)
#113 [09:52] * PanquekaNegra [webchat@bd214138.virtua.com.br] has joined #minecrafthelp
#114 [09:56] <PanquekaNegra> Dear Sir or Madam, I would like to know how could I refund my money back because my video card is not running to this game. Could you help me to talk with someone because I couldn`t find a way to talk about this issue. It is terrible. there is not a place in the game to refund the money. I bought it 14th October 2019 and today is 16th October 2019.
#115 [09:56] <PanquekaNegra> Since the day I bought it I couldn`t i am trying to find a way to talk with this issue and refund my money. thank you in advance.
#116 [09:57] * EnderHero12 [webchat@90.169.211.68] has quit. (Quit: webchat.esper.net)
#117 [10:19] * j6 [webchat@S0106f81d0f595b93.wp.shawcable.net] has joined #minecrafthelp
#118 [10:19] <j6> My minecraft launcher wont open, any ideas on how to fix?
#119 [10:22] <j6> wait a minute i see it nnow
#120 [10:22] * j6 [webchat@S0106f81d0f595b93.wp.shawcable.net] has quit. (Client Quit)
#121 [10:26] * Saubra [webchat@ip5f5acbda.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#122 [10:28] <Saubra> Hi, i cant log into my or any other account anymore. Always get the message; Sorry ! Make sure you are online and try again.
#123 [10:28] <Saubra> Does anyone know what i can do? Tryed to reinstal MC an even Java but Nothing works
#124 [10:29] <Saubra> also deactivated Windows Firewall
#125 [10:29] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has quit. (Quit: later)
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#127 [10:41] * ni_ [webchat@ip-88-153-244-120.hsi04.unitymediagroup.de] has joined #minecrafthelp
#128 [10:42] <ni_> Why I can not get e-mails from Mojang/Minecraft?
#129 [10:44] * ni_ [webchat@ip-88-153-244-120.hsi04.unitymediagroup.de] has quit. (Client Quit)
#130 [10:48] * Lord_of_Life_ [~Lord@77.28.122.235] has joined #minecrafthelp
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#135 [11:10] * GarsineuGamer [webchat@static.75.196.213.82.ibercom.com] has joined #minecrafthelp
#136 [11:10] <GarsineuGamer> how i can share something in the minecraft bedrock edition marketplace?
#137 [11:11] * GarsineuGamer [webchat@static.75.196.213.82.ibercom.com] has quit. (Client Quit)
#138 [11:12] * shadow [webchat@129.243-67-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#139 [11:12] * vipa [webchat@87-92-204-221.rev.dnainternet.fi] has joined #minecrafthelp
#140 [11:13] <shadow> every time i type in my email and password i get the message ''If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.''
#141 [11:14] <vipa> I had an account but when i try to log in it now it just says player and im only able to play demo and i checked my paypal i didnt get refunded. Do i just have to buy the game again and if i have to how can i get my character back?
#142 [11:15] * vipa [webchat@87-92-204-221.rev.dnainternet.fi] has quit. (Client Quit)
#143 [11:26] * Sky [webchat@99-113-223-235.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#144 [11:26] <Sky> Hello
#145 [11:28] <Sky> Was curious if anyone was able to help me. I'm trying to login to an old minecraft account, but it's been so long I don't remember the email.
#146 [11:31] * Saubra [webchat@ip5f5acbda.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#147 [11:31] * Sky [webchat@99-113-223-235.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#148 [11:38] * platch13 [webchat@ip-178-202-49-18.hsi09.unitymediagroup.de] has joined #minecrafthelp
#149 [11:39] * platch13 [webchat@ip-178-202-49-18.hsi09.unitymediagroup.de] has joined #minecrafthelp
#150 [11:39] <platch13> my account was stolen
#151 [11:43] * platch13 [webchat@ip-178-202-49-18.hsi09.unitymediagroup.de] has quit. (Client Quit)
#152 [11:59] * skiuros [webchat@host86-131-1-68.range86-131.btcentralplus.com] has joined #minecrafthelp
#153 [11:59] <skiuros> hi
#154 [12:03] <skiuros> im having for over 3 days problems with log in to the account, i cannot log in...
#155 [12:16] * KingCalamari [webchat@pool-72-83-132-220.washdc.fios.verizon.net] has joined #minecrafthelp
#156 [12:19] <KingCalamari> I submitted a Minecraft support request ticket for log in issues back in early August. There used to be an article that told me where the support team was in the backlog but that page seemed to have moved. I have not heard any response about my issue yet. Is there any way for me to know when I can expect to hear back? I cannot access my copy of Min
#157 [12:19] <KingCalamari> ecraft java edition which I purchased back in 2011. I still have the transaction ID in my email.
#158 [12:20] <mattym> KingCalamari, They will reply when they reply.
#159 [12:21] * KingCalamari [webchat@pool-72-83-132-220.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#160 [12:25] * Wayne [webchat@c-73-187-176-117.hsd1.pa.comcast.net] has joined #minecrafthelp
#161 [12:25] <Wayne> Hello when I try to load minecraft it brings up the loading screen and then the app just stops responding
#162 [12:26] * Wayne [webchat@c-73-187-176-117.hsd1.pa.comcast.net] has quit. (Client Quit)
#163 [12:30] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
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#169 [13:29] * helpmepls [webchat@x4db3ef73.dyn.telefonica.de] has joined #minecrafthelp
#170 [13:29] <helpmepls> Hi I cannot open any version of Minecraft
#171 [13:32] * helpmepls [webchat@x4db3ef73.dyn.telefonica.de] has quit. (Client Quit)
#172 [13:40] * jamews [webchat@cpc104698-belf11-2-0-cust370.2-1.cable.virginm.net] has joined #minecrafthelp
#173 [13:41] <jamews> hey my minecraft loader wont work
#174 [13:46] * jamews [webchat@cpc104698-belf11-2-0-cust370.2-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#175 [13:49] * Name [webchat@ecs.edmonton.ab.ca] has joined #minecrafthelp
#176 [13:49] * Name is now known as Guest32392
#177 [13:51] <Guest32392> I need help migrating my old Minecraft account to the new one. I don't know my old Minecraft account's email and password however I am certain of my username. There's two emails I suspect as my old Minecraft email, but my password I am unsure. I sent an email to Mojang support but they are taking too long to respond so I was wondering If I could ge
#178 [13:51] <Guest32392> t help right now. Thank you.
#179 [13:54] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#180 [13:55] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#181 [13:59] <Lurks> Guest32392 you'll have to wait for the response from mojang, we can't help you with migrating, don't have those kind of power here
#182 [14:02] <Guest32392> Thanks
#183 [14:18] * K1ngNxschi [webchat@p5DCCA2F7.dip0.t-ipconnect.de] has joined #minecrafthelp
#184 [14:20] <K1ngNxschi> I cant get an email by mojang and my account got hacked for some hours i set the email then back and now i cant get an email but the account ist connected and i didnt blocked mojang email address
#185 [14:24] * MadPandaLord [webchat@cpc122524-lee214-2-0-cust70.7-1.cable.virginm.net] has joined #minecrafthelp
#186 [14:40] * Epic [webchat@107-145-55-255.res.bhn.net] has joined #minecrafthelp
#187 [14:41] <Epic> I have a high end PC but my Minecraft is giving me like 30 fps. Ive tried almost everything
#188 [14:41] <mattym> Epic, Is it a desktop or laptop?
#189 [14:42] <Epic> hi, desktop
#190 [14:42] <mattym> ??> Epic win/dxdiag
#191 [14:42] <Mightyena> Epic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#192 [14:43] * K1ngNxschi [webchat@p5DCCA2F7.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#193 [14:44] <Epic> here ya go <3 https://paste.ubuntu.com/p/6MhrVWx68N/
#194 [14:46] <mattym> Epic, Have you tried running it with only one monitor attached?
#195 [14:46] <Epic> ….I have not
#196 [14:46] <Epic> ill try right now
#197 [14:48] <Epic> It's about the same
#198 [14:48] <mattym> Epic, Do you have Nvidias Geforce Experience app installed?
#199 [14:49] <Epic> yes
#200 [14:49] <mattym> Epic, Ok this should not be an issue on desktops, but lets check anyway.
#201 [14:49] <mattym> Epic, Open up Geforce Experience.
#202 [14:49] <Epic> ok
#203 [14:50] * Ben [webchat@cpc76260-cosh15-2-0-cust867.6-1.cable.virginm.net] has joined #minecrafthelp
#204 [14:50] <mattym> Epic, Click the Settings (Gear Icon) button, then on the General tab, first make sure the ingame overlay is off.
#205 [14:50] <mattym> Epic, Then go to the Games tab in settings.
#206 [14:50] <Epic> oh yes it is off
#207 [14:50] * Ben is now known as Guest28145
#208 [14:50] <mattym> Epic, In the games tab, do you have the Whisper Mode or Battery Boost options?
#209 [14:50] <Epic> no just games scan
#210 [14:51] <mattym> Epic, Ok, good.
#211 [14:51] <mattym> Epic, Are you running any mods, resource packs, or other 3rd party addons with Minecraft?
#212 [14:51] <Epic> I've tried uninstalling and reinstalling java/Minecraft/drivers also
#213 [14:51] <Epic> no mods
#214 [14:52] * nitzan [webchat@IGLD-77-124-43-200.inter.net.il] has joined #minecrafthelp
#215 [14:52] <mattym> Epic, Have you restarted the PC since updating/reinstalling the drivers?
#216 [14:52] <nitzan> hello
#217 [14:52] <Epic> my GPU is running at its normal clock speeds and my CPU is boosted to 4.2
#218 [14:52] <Epic> yes I have
#219 [14:52] * Guest28145 [webchat@cpc76260-cosh15-2-0-cust867.6-1.cable.virginm.net] has quit. (Client Quit)
#220 [14:52] <Epic> hello!
#221 [14:52] <nitzan> help
#222 [14:53] <mattym> Epic, In a game world, with F3 open, does it list your Nvidia hardware on the right under the Display section?
#223 [14:53] <Epic> yes it does
#224 [14:53] <mattym> Epic, What is your render distance set to ingame?
#225 [14:53] <Epic> usually at 32 but since the issue started im down to 8 with no improvement
#226 [14:54] <mattym> ??> Epic tools/hjt
#227 [14:54] <Mightyena> Epic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#228 [14:54] <Mightyena> Epic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#229 [14:54] <Epic> when I f3+alt I get spiked in the '60 fps chart pretty badly
#230 [14:54] <Epic> ok
#231 [14:55] * nitzan [webchat@IGLD-77-124-43-200.inter.net.il] has joined #minecrafthelp
#232 [14:55] * nitzan [webchat@IGLD-77-124-43-200.inter.net.il] has quit. (Client Quit)
#233 [14:56] <Epic> https://paste.ubuntu.com/p/CFYtrksz6M/
#234 [14:57] <mattym> Epic, Hmm, nothing showing up there that would cause problems with the game, and nothing in the dxdiag seemed out of date.
#235 [14:58] <mattym> Epic, Any other changes made to the PC or software around the time it started being an issue?
#236 [14:58] <Epic> its running a sata m.2 ssd now in lieu of a NVME
#237 [14:59] <mattym> Epic, Oh
#238 [14:59] <mattym> Epic, Why the downgrade?
#239 [15:00] <Epic> this pc wasn't working with the NVME on the OS and my BIOS tinkering couldn't figure out why
#240 [15:00] <Epic> so I traded the m.2s between the two pcs
#241 [15:00] <Epic> so that way it can run the OS on it
#242 [15:00] <Epic> the nvme REFUSED to run the os on it with this mobo
#243 [15:01] <Epic> still something that bugs me to this day
#244 [15:01] <mattym> Epic, Lets see if a complete refresh of the game files helps anything.
#245 [15:01] <mattym> ??> Epic win/reinst
#246 [15:01] <Mightyena> Epic: You may need to reinstall the locally installed files that Minecraft puts into place.
#247 [15:01] <Mightyena> Epic: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#248 [15:01] <Epic> okay!
#249 [15:01] <Epic> oh
#250 [15:01] <mattym> Epic, You may need to reset some ingame settings after doing so.
#251 [15:02] <Epic> that's ok
#252 [15:02] <Epic> there was a server made on this pc
#253 [15:02] <Epic> but its not what im trying to run
#254 [15:04] <Epic> my launcer gets weird/blurry lettering on it from time to time
#255 [15:04] <Epic> launcher*
#256 [15:04] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#257 [15:04] <mattym> Epic, The blurry lettering may be tied to the two monitors with different native resolutions.
#258 [15:05] <mattym> Epic, Try the local file reinstall and see if the ingame performance changes at all.
#259 [15:05] <Epic> I have them disconnected still
#260 [15:05] <Epic> it just finished loading from me deleting from .minecraft
#261 [15:07] <Epic> no difference
#262 [15:07] <Epic> my server ticks are averaging 7/8
#263 [15:07] <Epic> my other pc has then around 25 im not sure if that's important
#264 [15:08] <mattym> Epic, We don't really use server related data, too many other factors to consider.
#265 [15:08] <mattym> Epic, Just to be sure, are you running the server and client from the same machine at the same time?
#266 [15:09] <Epic> its not a server I meant the "integrated server"
#267 [15:09] <mattym> Epic, Ok
#268 [15:09] <Epic> its just single player minecraft
#269 [15:10] <mattym> Epic, Only other thing that I can see that may be related is Corsair iCue. There was some talk of a version of that causing issues with some games. I believe they patched that, so if iCue is not up to date, make sure you update it.
#270 [15:10] <Epic> the f3+alt charts give me really big, red spikes if that means anything
#271 [15:10] <Epic> :O
#272 [15:10] <Epic> I have that
#273 [15:10] * sophie [webchat@ip-5-186-122-45.cgn.fibianet.dk] has joined #minecrafthelp
#274 [15:11] * sophie [webchat@ip-5-186-122-45.cgn.fibianet.dk] has quit. (Client Quit)
#275 [15:14] <Epic> ok everythings updated
#276 [15:14] <Epic> plsplspls
#277 [15:15] <Epic> didn't work
#278 [15:16] <Epic> is there anyone that I can email?
#279 [15:16] * JearlproVEVO [webchat@cpe-184-57-144-114.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
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#281 [15:20] <mattym> Epic, No
#282 [15:20] <Epic> oh that ok. thanks for trying
#283 [15:22] * Penguin [webchat@pool-71-179-88-48.bltmmd.fios.verizon.net] has joined #minecrafthelp
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#286 [15:40] * jbmilam05 [webchat@173-80-79-132.bklycmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#287 [15:43] <jbmilam05> My sister and I are trying to connect to each other's games. It says Server Connection Timed Out-No further information Available. Can someone please help?
#288 [15:46] * Penguin0 [webchat@pool-71-179-88-48.bltmmd.fios.verizon.net] has joined #minecrafthelp
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#292 [15:56] * Conman [webchat@c-73-60-144-16.hsd1.ma.comcast.net] has joined #minecrafthelp
#293 [15:58] <Conman> i cannot login any idea why?
#294 [16:00] * Conman [webchat@c-73-60-144-16.hsd1.ma.comcast.net] has quit. (Client Quit)
#295 [16:02] * feG [webchat@67-209-30-16.atmc.net] has joined #minecrafthelp
#296 [16:04] <feG> well, I have no idea how to put it other than I am incapable of accessing my minecraft.net account or log in through the launcher under any vpn, browser, or fresh install
#297 [16:05] <feG> I waited over a month from support to get an answer only to be told that they were moving and that is all
#298 [16:06] * Russell8 [webchat@ip68-107-79-86.sd.sd.cox.net] has joined #minecrafthelp
#299 [16:07] <feG> I've tried multiple fresh installs of different browsers, reinstalled the minecraft launcher 7 times and java itself 3 times, fully restarted my computer, used multiple VPN services, and a few other things simply to get access to my account but on the launcher, it doesn't recognize the accounts existence, and on the site it literally doesn't let me
#300 [16:07] <feG> press the login button
#301 [16:07] <feG> the best part however, was when I gave my account over to a close friend of mine to test on his machine, and he logged in with no issue whatsoever
#302 [16:09] <feG> I've waited over a month from the support to only get an email saying to resend my issue to their new service, and at this point I'd really just like to know what's going on before I resend the exact same essay of an email
#303 [16:19] * Quzdy [webchat@89-160-199-221.du.xdsl.is] has joined #minecrafthelp
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#305 [16:22] * jack [webchat@ip72-221-68-8.ri.ri.cox.net] has joined #minecrafthelp
#306 [16:22] * jack is now known as Guest74820
#307 [16:23] * SaltyBOi [webchat@c-73-147-232-62.hsd1.va.comcast.net] has joined #minecrafthelp
#308 [16:24] <Guest74820> hey there, im on java edition and whenever i go on the launcher it immediately crashes. I assume there was a recent update, so I was logged out of the launcher, and whenever I type a single thing in on the email the program crashes. Any ideas on how to stop this?
#309 [16:24] <SaltyBOi> My mine craft launcher only shows me a demo version of the game. I have bought it and have tried logging in and out but it didn't work. I have paid for the game in 2018.
#310 [16:25] <SaltyBOi> how do I fix this to go back to my normal mine craft
#311 [16:30] * SaltyBOi [webchat@c-73-147-232-62.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#312 [16:35] <Guest74820> ok so this is useless
#313 [16:39] <feG> mhn
#314 [16:39] <feG> mhn
#315 [16:47] * feG [webchat@67-209-30-16.atmc.net] has left #minecrafthelp
#316 [16:49] * nick [webchat@user-0cet1gd.cable.mindspring.com] has joined #minecrafthelp
#317 [16:49] <nick> hi
#318 [16:49] * nick is now known as Guest42585
#319 [16:49] <Guest42585> how do you fix the laucher not opening when clicked
#320 [16:50] * Guest42585 [webchat@user-0cet1gd.cable.mindspring.com] has quit. (Client Quit)
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#323 [17:15] * Jaseac [webchat@cpe-70-94-8-237.kc.res.rr.com] has joined #minecrafthelp
#324 [17:15] <Jaseac> hello
#325 [17:17] * Jaseac [webchat@cpe-70-94-8-237.kc.res.rr.com] has quit. (Client Quit)
#326 [18:13] * hutonahill [webchat@c-67-160-192-84.hsd1.ca.comcast.net] has joined #minecrafthelp
#327 [18:14] <hutonahill> hello, I am trying to migrate my old Minecraft account to a Mojang account
#328 [18:14] * Michael [webchat@c-98-201-192-239.hsd1.tx.comcast.net] has joined #minecrafthelp
#329 [18:14] <Michael> hello are you there?
#330 [18:15] <hutonahill> yes
#331 [18:15] * Dan [webchat@pool-100-36-121-84.washdc.fios.verizon.net] has joined #minecrafthelp
#332 [18:16] <Dan> I'm unable to get the launcher to work
#333 [18:17] <Michael> i have a question about minecraft windows 10 edtion i had this world where i had grinded for about 4 months and i had got a virus on my computer and it deleted minecraft and when i installed it back on my computer it did not have my worlds on there and my question is there anyway i can get it back ?
#334 [18:19] <hutonahill> is there anyone who works for mojang on this chat??
#335 [18:19] <mattym> hutonahill, See the following two articles https://help.minecraft.net/hc/en-us/articles/360035013791-Migrating-from-Minecraft-to-a-Mojang-Account and https://help.minecraft.net/hc/en-us/articles/360035013371-Account-Migration-Issues
#336 [18:19] <mattym> Dan, See the message Absol wrote to you when you entered the chat.
#337 [18:19] <mattym> Michael, Only if you made copies of them before the issues happened.
#338 [18:20] <hutonahill> mattymits more complicated that that. I have 2 Minecraft accounts using the same email. one created after Mojang accounts and Minecraft accounts became the same thing
#339 [18:21] * Dan [webchat@pool-100-36-121-84.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#340 [18:21] <Michael> none of those links help me
#341 [18:21] * Link4Fun [webchat@cpe-172-72-183-250.carolina.res.rr.com] has joined #minecrafthelp
#342 [18:24] * Ian [webchat@c-68-42-197-10.hsd1.mi.comcast.net] has joined #minecrafthelp
#343 [18:25] <Michael> hello
#344 [18:25] <Michael> ??
#345 [18:25] <Ian> Hi
#346 [18:25] <Ian> I have a general question
#347 [18:25] <Michael> do you work for mojang?
#348 [18:25] <Ian> no
#349 [18:25] <Ian> do you?
#350 [18:25] <hutonahill> I dont
#351 [18:26] <Michael> well i dont either
#352 [18:26] <Ian> Shoot
#353 [18:26] <hutonahill> I think +mattym is the only one who does.
#354 [18:26] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#355 [18:26] <Ian> actually guys i have a Q
#356 [18:26] * Michael [webchat@c-98-201-192-239.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#357 [18:26] <Ian> that maybe you could help me with
#358 [18:26] <hutonahill> mattym its more complicated that that. I have 2 Minecraft accounts using the same email. one created after Mojang accounts and Minecraft accounts became the same thing
#359 [18:27] <hutonahill> I am knolagable.
#360 [18:27] <Ian> hi
#361 [18:27] <Ian> i cant join onto earthmc
#362 [18:27] <Ian> server
#363 [18:28] * nick [webchat@c-98-222-59-193.hsd1.il.comcast.net] has joined #minecrafthelp
#364 [18:29] <Ian> im in the Java Edition minecraft but everytime i try to type in the IP Address, and clcik save it says "Can't connect"
#365 [18:29] * nick is now known as Guest32412
#366 [18:29] * Guest32412 [webchat@c-98-222-59-193.hsd1.il.comcast.net] has quit. (Client Quit)
#367 [18:29] <hutonahill> do you have a filter on you wifi?
#368 [18:29] <Ian> What's a filter?
#369 [18:29] <mattym> Ian, What is the full exact error?
#370 [18:29] <mattym> hutonahill, All of that should be covered in the linked articles.
#371 [18:29] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#372 [18:31] <Ian> I'm not sure, so i went to earthmc.net and downloaded minecraft launcher, and when I try to go into earthmc server it won't allow me
#373 [18:32] * hutonahill [webchat@c-67-160-192-84.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#374 [18:32] <mattym> Ian, What is the exact error you get when trying to connect?
#375 [18:36] <Ian> I don't know where to look for an error. When I click "Add Server" I type in the IP Address "earthmc.net" then click save. then once the server is done loading it says "can't connect to server"
#376 [18:36] <mattym> Ian, Can't connect to server is the exact message it gives you?
#377 [18:39] <Ian> Wait I just tried clicking on Direct connect. I typed in the server, and it said "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#378 [18:39] <mattym> Ian, Yeah, looks like that server no longer exists on that address, or is offline.
#379 [18:40] <Ian> ohhh!
#380 [18:40] <Ian> by any chance do you know when that server will be back online?
#381 [18:40] <mattym> Ian, No, see if they have a support section of their own.
#382 [18:41] <Ian> i tried I dont think so, but thank you anyways
#383 [18:58] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#384 [19:13] * blake [webchat@cpe-69-23-222-92.ma.res.rr.com] has joined #minecrafthelp
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#387 [19:15] <blake> my daughter purchased an in-game purchase "Minecraft Store Item 5" without signed in to an Microsoft account and the purchase isn't working
#388 [19:15] * Gorflop [webchat@c-71-235-191-239.hsd1.nh.comcast.net] has joined #minecrafthelp
#389 [19:15] <Gorflop> I keep getting error messages
#390 [19:15] <Gorflop> when I try to launch minecraft
#391 [19:16] <Gorflop> saying the driver doesn't support open gl
#392 [19:16] <mattym> ??> Gorflop win/dxdiag
#393 [19:16] <Mightyena> Gorflop: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#394 [19:16] <Gorflop> but liked it worked a few days ago
#395 [19:16] <mattym> blake, On what device?
#396 [19:16] <blake> iPhone XR
#397 [19:17] <mattym> blake, Then you will need to contact Apple support.
#398 [19:18] <blake> ohhh no
#399 [19:18] <blake> is there a number i can call?
#400 [19:19] <mattym> blake, You will need to look for that info on Apple.com
#401 [19:19] <Gorflop> eh guys im still having trouble
#402 [19:19] <Gorflop> im playing java edition does that matter
#403 [19:19] <mattym> Gorflop, Follow the instructions you were linked.
#404 [19:20] <Gorflop> I did
#405 [19:20] <mattym> Gorflop, Then provide the link you were instructed to create.
#406 [19:20] <Gorflop> but that takes time to process so trying to figure out anything else while that happens
#407 [19:20] <Gorflop> oh here?
#408 [19:20] <mattym> Gorflop, Yes
#409 [19:20] <Gorflop> https://paste.ubuntu.com/p/jppyRKqjkJ/
#410 [19:20] <mattym> Gorflop, You did not follow the directions you were given.
#411 [19:20] <Gorflop> what do you mean
#412 [19:21] <mattym> Gorflop, You just gave me a crash log, not a dxdiag report.
#413 [19:21] * Edaz [webchat@121-74-126-93.telstraclear.net] has joined #minecrafthelp
#414 [19:21] <Gorflop> i did everything in the instructions
#415 [19:21] <Gorflop> ohh
#416 [19:21] <Gorflop> ok wait
#417 [19:21] <Edaz> hi
#418 [19:21] * Link4Fun [webchat@cpe-172-72-183-250.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#419 [19:22] <Gorflop> wait is that not the dxdiag report?
#420 [19:22] <mattym> Gorflop, No
#421 [19:22] <Gorflop> oh :/
#422 [19:22] <Gorflop> oh yeah youre right
#423 [19:22] <Gorflop> one sec
#424 [19:22] <Gorflop> sry bout that
#425 [19:23] <Gorflop> https://paste.ubuntu.com/p/2CThRpJPfb/
#426 [19:23] <Gorflop> there we go
#427 [19:24] <mattym> Gorflop, Ok one moment.
#428 [19:24] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#429 [19:24] <Gorflop> thanks!!
#430 [19:25] <mattym> Gorflop, Download and Install the .exe file from this page https://www.geforce.com/drivers/results/152009
#431 [19:25] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#432 [19:25] <Gorflop> thank you sooo much
#433 [19:26] <Gorflop> o just realized that i had uninstalled this like 10 minutes ago trying to purge some stuff from my computer since my storage was full
#434 [19:26] <Gorflop> thanks so much!!
#435 [19:27] * Buster [webchat@131.150.114.90] has joined #minecrafthelp
#436 [19:27] <Buster> i cannot login
#437 [19:29] <Buster> I keep getting an invalid username and password error message when I try to login using the launcher and everytime I try to login using the Minecraft.net website I click the log in button after I enter my credentionals and nothing happens
#438 [19:30] * blake [webchat@cpe-69-23-222-92.ma.res.rr.com] has quit. (Quit: webchat.esper.net)
#439 [19:30] * Pritish [webchat@c-24-61-77-201.hsd1.ma.comcast.net] has joined #minecrafthelp
#440 [19:30] <Pritish> hi
#441 [19:30] <Pritish> i can not open my minecraft
#442 [19:30] <Buster> can someone help me?
#443 [19:30] <Pritish> hh
#444 [19:30] <Pritish> h
#445 [19:30] <Pritish> h
#446 [19:30] <Pritish> h
#447 [19:30] * Pritish [webchat@c-24-61-77-201.hsd1.ma.comcast.net] has quit. (Network ban)
#448 [19:32] * HelplessPerson [webchat@47.180.17.169] has joined #minecrafthelp
#449 [19:34] <mattym> Gorflop, Yeah, you kinda need that for stuff to work properly.
#450 [19:34] <mattym> ??> Buster tools/hjt
#451 [19:34] <Mightyena> Buster: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#452 [19:34] <Mightyena> Buster: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#453 [19:37] <Edaz> my minecraft launcher won't open
#454 [19:38] <mattym> Edaz, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#455 [19:38] <Edaz> thanks +mattym
#456 [19:38] * Edaz [webchat@121-74-126-93.telstraclear.net] has quit. (Quit: webchat.esper.net)
#457 [19:39] * buzzo123numbers5 [webchat@104.243.51.23] has joined #minecrafthelp
#458 [19:40] <buzzo123numbers5> Hey, I can't join ANY servers due to an "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information" error, I've disabled my firewall, and it isnt the issue
#459 [19:40] <Buster> wait is this safe to run?
#460 [19:40] <mattym> Buster, As long as you follow the directions, yes.
#461 [19:41] <mattym> buzzo123numbers5, See if you get the same error on this test server: mctest.ae97.net
#462 [19:41] <buzzo123numbers5> ok
#463 [19:41] <Buster> okay thank you how do I put the long on the link you gave me?
#464 [19:41] <mattym> Buster, Copy it
#465 [19:42] <Buster> sorry im not very tech savy
#466 [19:43] <buzzo123numbers5> I was able to join that test server +mattym
#467 [19:43] <Buster> how do I get the link that I need to give to you guys?
#468 [19:44] <mattym> Buster, After you have posted the info, it will take you to a new page. Copy the address of that page into the chat.
#469 [19:44] <mattym> buzzo123numbers5, Then you are not making stable connections to the others you have tried.
#470 [19:44] <Buster> https://paste.ubuntu.com/p/b6CrT2n8N8/
#471 [19:45] <mattym> ??> Buster info/mcleaks
#472 [19:45] <Mightyena> Buster: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#473 [19:45] <Mightyena> Buster: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#474 [19:45] <mattym> ??> Buster win/hosts/edit
#475 [19:45] <Mightyena> Buster: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#476 [19:45] <Mightyena> Buster: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#477 [19:45] <Buster> i don't understand how to do this
#478 [19:46] <buzzo123numbers5> Not a single other server works for me, everything else gives that same error
#479 [19:46] <mattym> Buster, Then you will need to ask someone more familiar with computers to help you.
#480 [19:47] <Buster> how do i remove the mcleaks tools?
#481 [19:47] <mattym> Buster, By deleting them from wherever you downloaded it to.
#482 [19:48] <Buster> oh okay
#483 [19:48] <buzzo123numbers5> ok +mattym I guess all my added servers got corrupted, I was able to direct connect to your test server, I just need to remake all the servers I play on, sorry for inconvenience
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#486 [19:52] <blake> unable to use in game purchase from Minecraft marketplace
#487 [19:52] <mattym> blake, Like I said, contact Apple
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#489 [19:55] <blake> i did / i am i they are confused as to what my issue is
#490 [19:55] * Sam [webchat@c-24-23-146-201.hsd1.ca.comcast.net] has joined #minecrafthelp
#491 [19:56] <mattym> blake, Well, no one here can do anything to fix that sort of issue.
#492 [19:56] <blake> the purchase is on the phone just not working when i open the minecraft main app
#493 [19:56] <Sam> What are the minimum specs on a laptop that will run Minecraft
#494 [19:57] <mattym> Sam, https://help.minecraft.net/hc/en-us/articles/360035131371-Minecraft-Java-Edition-system-requirements-
#495 [19:58] <Sam> Thank you! I will take a look.
#496 [19:58] <mattym> Sam, Its also worth noting, as the page already says, to not go for the bare minimum.
#497 [19:59] <mattym> Sam, The requirements change from time to time, and if you only go for the minimum you may not be able to play future updates.
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#534 [20:42] <george> hello
#535 [20:44] <george> i am wanting to buy minecraft and it will not let me even though my information is correct can i please get help on how to buy minecraft java edition
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#538 [20:57] * Nanico_Br [webchat@bbb4826a.virtua.com.br] has joined #minecrafthelp
#539 [20:58] <Nanico_Br> i lost my email, so a can't change my password
#540 [20:58] <Nanico_Br> so i cant change my password*
#541 [20:59] <mattym> ??> Nanico_Br account/send-email
#542 [20:59] <Mightyena> Nanico_Br: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#543 [21:01] <Nanico_Br> mattym i just have my nickname and an email that I thought was
#544 [21:01] <mattym> ??> Nanico_Br account/trans-id
#545 [21:01] <Mightyena> Nanico_Br: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
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#547 [21:03] * Rhino [webchat@h9.161.20.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#548 [21:03] <Rhino> I cannot launch my minecraft launcher
#549 [21:03] <mattym> Rhino, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#550 [21:03] <Rhino> thank yoi
#551 [21:04] * bagel [webchat@50-80-197-114.client.mchsi.com] has joined #minecrafthelp
#552 [21:07] <bagel> Hey there! I'm having trouble with account information. My account is over 6 years old and has not been logged into for about 2 years. Recently I tried to login with the email and password of this account that have not been changed and was unable to login. So I think "maybe the password was written down wrong or I forgot it" so I go to reset my pas
#553 [21:07] <bagel> sword.
#554 [21:07] <bagel> When I had them send me a recovery email I got nothing. I've tried multiple times and with other emails that aren't associated with my account just in case it was migrated, but to no avail. I also sent a customer support message to mojang/minecraft over a week ago, but I still haven't got a response since contacting them. Does anyone know a direct
#555 [21:07] <bagel> way to communicate with mojang/minecraft in order to recover account details or to see if my account still exists
#556 [21:07] * Absol kicked bagel from #minecrafthelp (Reason: agel :Stop spamming)
#557 [21:09] <Nanico_Br> mattymI lost the email where the transaction id was
#558 [21:10] <mattym> Nanico_Br, Then you will need to proceed without it and hope they offer an alternative.
#559 [21:10] <Nanico_Br> can you see my account? Nanico_Br
#560 [21:11] <mattym> Nanico_Br, No
#561 [21:11] <Nanico_Br> can I login only with nickname?
#562 [21:12] <mattym> Nanico_Br, No.
#563 [21:12] <Nanico_Br> and a password
#564 [21:12] <mattym> Nanico_Br, Still no.
#565 [21:12] <Nanico_Br> ok
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#567 [21:22] * Roger [webchat@cpe-75-85-107-255.hawaii.res.rr.com] has joined #minecrafthelp
#568 [21:23] <Roger> Hey I'm just trying to get a refund for an account my kid brother purchased with my card behind my back.
#569 [21:23] <mattym> ??> Roger account/send-email
#570 [21:23] <Mightyena> Roger: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#571 [21:24] <mattym> Roger, In the topic box select Refund. In the message box mention it was purchased without your permission.
#572 [21:25] <Roger> What is the transaction ID?
#573 [21:25] <mattym> Roger, Should be in the email they sent to confirm the purchase.
#574 [21:29] <Roger> Alright, thanks for your help. I guess I'll have to wait and see what happens.
#575 [22:01] * matt700 [webchat@cpe-72-130-249-160.hawaii.res.rr.com] has joined #minecrafthelp
#576 [22:14] <matt700> Has anyone encountered a " world stuck in SWITCHING_SLOT for 43h5m1s, since 2019-10-15T08:05:32.023Z - 500" error message or similar when trying to join a realm? Is there any known fix or workaround to my problem? Thanks in advance.
#577 [22:16] <mattym> matt700, Sounds like something you will need to contact Mojang for.
#578 [22:16] <mattym> ??> matt700 mojang/email
#579 [22:16] <Mightyena> matt700: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#580 [22:16] <Mightyena> matt700: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#581 [22:16] * Nick2 [webchat@rrcs-24-105-183-254.nys.biz.rr.com] has joined #minecrafthelp
#582 [22:16] <mattym> matt700, Err, sorry old link, https://help.minecraft.net/hc/requests/new
#583 [22:18] <Nick2> I had an account when I was like 10 and I want it back but I can't remember my password or username, I know my username but that's it.
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#585 [22:18] <mattym> Nick2, Have you tried having a password reset sent to all possible emails you may have used?
#586 [22:29] <Nick2> AAAAAAAA I FRICKING DID ITTTTTTT
#587 [22:40] * Clover [webchat@76-252-156-254.lightspeed.nwrmoh.sbcglobal.net] has joined #minecrafthelp
#588 [22:44] <Clover> Hi I need help creating an account, all my information is correct and Ive done the "are you a robot" test multiple times now and it continues to say "IllegalArgumentException : Invalid Registration" I don't understand whats going on as I have reloaded the page and even restarted my computer. All my information is correct
#589 [22:45] <mattym> Clover, Are you running any sort of ad-blocker on your browser?
#590 [22:45] <Clover> No,
#591 [22:45] <mattym> Clover, What browser are you using?
#592 [22:46] <Clover> Google chrome
#593 [22:46] <mattym> Clover, Are you sure there are no ad or popup blockers?
#594 [22:46] <Clover> Yeah, I dont understand why its not working as I have no other problems with logging in/signing up for other sites
#595 [22:47] * Inky [webchat@ip70-178-133-28.ks.ks.cox.net] has joined #minecrafthelp
#596 [22:47] <mattym> Clover, Are you sure you entered info in any of the boxes that required something? They are usually marked with a red *
#597 [22:48] * Inky [webchat@ip70-178-133-28.ks.ks.cox.net] has quit. (Client Quit)
#598 [22:48] <Clover> Yep the only boxes there were for signing up was my email address, password and date of birth. and then a box to agree to data collecting
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#600 [22:50] <mattym> Clover, Does it not ask you to repeat your email?
#601 [22:50] <Clover> It does and i put the info in there as well
#602 [22:51] <mattym> Clover, Try using a different web browser.
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#604 [22:53] <Clover> I had earlier and used internet explorer. It still says the sam3 message
#605 [22:53] <mattym> Clover, Ok, lets see if something on the PC is causing a conflict.
#606 [22:53] <mattym> ??> Clover tools/hjt
#607 [22:53] <Mightyena> Clover: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [22:53] <Mightyena> Clover: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [22:56] <Clover> https://paste.ubuntu.com/p/3V4GGFYVvY/
#610 [22:56] <Clover> Okay i did
#611 [22:57] <mattym> ??> Clover av/bitdefender
#612 [22:57] <Mightyena> Clover: If you are using BitDefender and having problems logging into the game, downloading game files or joing LAN worlds, you will need to uninstall BitDefender by following the instructions here, https://www.bitdefender.com/consumer/support/answer/2791/
#613 [22:59] <Clover> BitDefender is a antiviris thing
#614 [23:00] <Clover> Mightyena Its not logging in im specifically having trouble with, its getting an account itself lol
#615 [23:01] <mattym> Clover, Creating the account and logging in requires access to the same services.
#616 [23:01] <mattym> Clover, BitDefender is basically fake antivirus, its doing nothing for you.
#617 [23:03] * ItsItzal [webchat@S0106bc4dfb1d3593.wp.shawcable.net] has joined #minecrafthelp
#618 [23:04] <Clover> My mom is tech savy person (has her masters in computer stuff) and uses it on all of our computers
#619 [23:04] * bob [webchat@107.77.245.39] has joined #minecrafthelp
#620 [23:04] <bob> i would like a refund
#621 [23:05] <mattym> ??> bob account/send-email
#622 [23:05] <Mightyena> bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#623 [23:05] <mattym> Clover, We have a lot of experience with it, none good.
#624 [23:06] <Clover> Okay well thanks anyways. My mom would be pissed if i deleted it lol sorry thank you
#625 [23:06] <Absol> Clover: Please keep it civil
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#627 [23:08] * Superpoopscoop [webchat@c-76-120-78-139.hsd1.co.comcast.net] has joined #minecrafthelp
#628 [23:11] <Superpoopscoop> hello, I notiecd my game was on snapshot and I changed it back to 1.14.4. I logged in a and noticed a corruption notice on my world, so i backed out of the game to change it back to the snapshot. It wouldnt let me so i joined back in. I logged into my world thinking it might save and then all of my progress was gone, My house, my diamonds, my mater
#629 [23:11] <Superpoopscoop> ials, my resourses, EVERYTHING. I was wondering if there was any way of getting it back
#630 [23:12] <mattym> Superpoopscoop, Was the world opened on 1.14.4 before in a snapshot?
#631 [23:12] <Superpoopscoop> When I downloaded the game for the first time it was in a snapshot i think
#632 [23:13] <mattym> Superpoopscoop, So the world was only ever run in snapshots before?
#633 [23:13] <Superpoopscoop> I think so yes
#634 [23:13] <mattym> Superpoopscoop, Then no.
#635 [23:13] <Superpoopscoop> No what
#636 [23:13] <mattym> Superpoopscoop, No there is not a way to get it back
#637 [23:13] <mattym> Superpoopscoop, The world saves are not meant to be opened in older versions.
#638 [23:14] <Superpoopscoop> Ok, I even backed iti up as well if that makes any difference
#639 [23:14] <mattym> Superpoopscoop, Then replace the world with the backup, and open it in snapshots.
#640 [23:14] <Superpoopscoop> How do I do that
#641 [23:15] <mattym> Superpoopscoop, Do you know how to get to your .minecraft folder?
#642 [23:15] <Superpoopscoop> Not really
#643 [23:15] <mattym> Superpoopscoop, Windows or Mac computer?
#644 [23:15] <Superpoopscoop> Windows
#645 [23:16] <mattym> ??> Superpoopscoop win/.minecraft
#646 [23:16] <Mightyena> Superpoopscoop: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#647 [23:16] <Superpoopscoop> OK thanks
#648 [23:16] <Superpoopscoop> what do I do after that
#649 [23:16] <mattym> Superpoopscoop, Let me know once that folder is open.
#650 [23:16] <Superpoopscoop> ok
#651 [23:17] <mattym> Superpoopscoop, Go into the saves folder. Take the folder in there with the same name as your world, and move it out to the desktop.
#652 [23:18] <mattym> Superpoopscoop, Then go back into .minecraft and go into the backups folder.
#653 [23:18] <mattym> Superpoopscoop, Once in backups, how many files do you see?
#654 [23:19] <Superpoopscoop> I see 1 folder
#655 [23:19] <mattym> Superpoopscoop, Folder or file?
#656 [23:19] <Superpoopscoop> zip folder
#657 [23:19] <mattym> Superpoopscoop, Ok, copy that and move it into the saves folder.
#658 [23:20] <Superpoopscoop> Did that
#659 [23:20] <mattym> Superpoopscoop, Once its there, extract it. You should be able to do so by right clicking and selecting extract all.
#660 [23:21] <mattym> Superpoopscoop, Once you have done that, delete the zip from that folder.
#661 [23:21] <mattym> Superpoopscoop, Then load the game back up on the snapshot and try to reload the world.
#662 [23:22] <Superpoopscoop> Thank you
#663 [23:23] <ItsItzal> I have problems with loading minecraft. It gets stuck on mojang loading screen and goes "Not Responding". I have the latest java platform, up to date drive. Idk what to do at this point.
#664 [23:23] <mattym> ??> ItsItzal av/adwcleaner
#665 [23:23] <Mightyena> ItsItzal: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#666 [23:23] <Mightyena> ItsItzal: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#667 [23:25] <Superpoopscoop> So i loaded the game up but it was still in 1.14.4 and the world was deleted
#668 [23:26] * ItsItzal [webchat@S0106bc4dfb1d3593.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#669 [23:26] <mattym> Superpoopscoop, One moment.
#670 [23:27] <mattym> Superpoopscoop, Make sure you select the snapshot via the drop down to the left of the Play button on the launcher.
#671 [23:27] <Superpoopscoop> there is no drop down for me anymore
#672 [23:28] <Superpoopscoop> It went away after the first time i switched
#673 [23:28] <mattym> Superpoopscoop, Go into the Installation tab in the launcher, and make sure the check box for Snapshots is checked.
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#676 [23:30] <ItsItzal> For that adware cleaner it helped Thanks!
#677 [23:30] <Superpoopscoop> I did that and my previous world is still missing from the worlds menu in gmae
#678 [23:31] <mattym> Superpoopscoop, Are you sure you extracted the zip file inside the saves folder, and then deleted the zip itself?
#679 [23:31] <Superpoopscoop> I think so ya
#680 [23:31] <mattym> Superpoopscoop, Double check that the only thing in the saves folder, is the other folder with your world name.
#681 [23:31] <mattym> Superpoopscoop, Do you need the instructions to get back to .minecraft ?
#682 [23:32] <Superpoopscoop> I remember that
#683 [23:32] <Superpoopscoop> It is my backup that is in the saves folder
#684 [23:32] <mattym> Superpoopscoop, The folder with the world name, or the zip file?
#685 [23:33] <Superpoopscoop> did you want me to bring the folder in the desktop back into the saves file as well
#686 [23:33] <mattym> Superpoopscoop, No
#687 [23:33] <Superpoopscoop> ok
#688 [23:33] <Superpoopscoop> the zip folder is deleted and the backup with the world name is in the saves file
#689 [23:34] <mattym> Superpoopscoop, Then that would mean the file is corrupted
#690 [23:34] <mattym> Superpoopscoop, If its not showing up in the game
#691 [23:34] <Superpoopscoop> what do i do about that
#692 [23:35] <mattym> Superpoopscoop, Nothing
#693 [23:35] <Superpoopscoop> so basically im screwedd
#694 [23:35] <mattym> Superpoopscoop, Yeah
#695 [23:35] <Superpoopscoop> well that is a total bummer
#696 [23:35] <Superpoopscoop> Thanks anyway for the help
#697 [23:35] <Superpoopscoop> have a good one
#698 [23:37] <ItsItzal> Are you able to do FTB in a realm server?
#699 [23:37] <mattym> ItsItzal, No
#700 [23:45] <ItsItzal> Or modding to a realm server?
#701 [23:45] <mattym> ItsItzal, No, Realm servers are vanilla current version only.
#702 [23:45] <ItsItzal> gotchaaaa thanks