#1 [00:03] <Andrio> saskatoonneedshelp, stolen account or network configuration problem
#2 [00:04] * Bacca [webchat@d50-98-78-163.bchsia.telus.net] has joined #minecrafthelp
#3 [00:05] <Bacca> hey guys I am currently banned for my name and need to change it back to its original but it says I must wait 20 days
#4 [00:05] <Bacca> need help being unferda is at risk
#5 [00:06] <Andrio> Bacca, unfortunately there's no way to get around that.
#6 [00:06] <Bacca> cheers
#7 [00:07] * Bacca [webchat@d50-98-78-163.bchsia.telus.net] has quit. (Client Quit)
#8 [00:11] <saskatoonneedshelp> @Andrio well the difference is that she was still able to launch minecraft whereas i can't
#9 [00:17] <saskatoonneedshelp> What did you mean by network configuration problem?
#10 [00:18] * Lily [webchat@cpe-172-116-107-118.socal.res.rr.com] has joined #minecrafthelp
#11 [00:19] <Lily> My Minecraft launcher will not fully load up minecraft, and will crash before the game can even open.I'vetried everything to fix it and nothing is working!
#12 [00:24] <Lily> How can I get my launcher to stop crashing?
#13 [00:27] <Andrio> saskatoonneedshelp, using a proxy, VPN or alt dispenser
#14 [00:36] <saskatoonneedshelp> @Andrio so that means what exactly? lol i'm computer dumb lol
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#16 [00:48] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#17 [00:48] <Kirby> Hello?
#18 [00:48] * Kirby is now known as Guest95204
#19 [00:49] <Guest95204> Hello?
#20 [00:50] <Guest95204> .
#21 [00:50] <Guest95204> .
#22 [00:51] * Guest95204 [webchat@c-73-98-73-208.hsd1.nm.comcast.net] has left #minecrafthelp
#23 [00:51] * Warriors1228 [webchat@c-73-93-102-160.hsd1.ca.comcast.net] has joined #minecrafthelp
#24 [00:51] <Warriors1228> I need help
#25 [00:51] <Warriors1228> with my account being on only demo mode
#26 [00:55] <Andrio> ??> Warriors1228 account/bug/demo
#27 [00:55] <Mightyena> Warriors1228: Please see this article: https://help.minecraft.net/hc/en-us/articles/360029643892-Can-only-play-Minecraft-demo-Java-Edition-if you are only able to play the Demo after having purchased the game.
#28 [01:09] * demo_only [webchat@61.customer.vtx1.net] has quit. (Quit: webchat.esper.net)
#29 [01:50] * Barbra [webchat@cpe-75-85-107-255.hawaii.res.rr.com] has joined #minecrafthelp
#30 [01:51] <Barbra> Hi, my son used my other son's credit card to buy an account without our permission. Is there anyway we can refund the account back?
#31 [01:51] <Barbra> I've been trying to look but couldn't see anything on the website.
#32 [01:52] <Andrio> Barbra, contact Mojang and/or his bank.
#33 [01:52] <Andrio> ??> Barbra account/refund
#34 [01:52] <Mightyena> Barbra: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#35 [01:54] <Barbra> Well thank you for the link Andrio! Is there anyway I can get to file a support ticket?
#36 [01:55] <Andrio> Barbra, go to https://help.minecraft.net/hc/en-us/requests/new
#37 [01:55] <Andrio> Wait...
#38 [01:56] <Andrio> Leaves drop sticks now?
#39 [01:57] <Barbra> Well thank you Andrio! You've been very helpful.
#40 [02:03] <saskatoonneedshelp> Lol yes they do now @Andrio
#41 [02:11] * Lily [webchat@ip68-14-173-231.ok.ok.cox.net] has joined #minecrafthelp
#42 [02:11] <Andrio> Cool
#43 [02:11] <Andrio> I forgot about the suicide squids too
#44 [02:12] <Andrio> Octolings for the win.
#45 [02:13] <Lily> Rio
#46 [02:13] <Lily> Rip
#47 [02:14] <Andrio> They seem to have a tendency to beach themselves
#48 [02:14] * Lily [webchat@ip68-14-173-231.ok.ok.cox.net] has quit. (Client Quit)
#49 [02:36] <saskatoonneedshelp> Lol yes that seems to happen a lot Andrio, well i have to get to bed soon, ty for your help and is it safe to assume that my account was stolen thanks to me dropping my firewall? If it did what can be done about it as far as Mojang is concerned?
#50 [02:47] <Andrio> saskatoonneedshelp, contact Mojang.
#51 [02:55] * cocomaor [webchat@bzq-79-176-94-50.red.bezeqint.net] has joined #minecrafthelp
#52 [02:56] * may [webchat@183.171.185.127] has joined #minecrafthelp
#53 [02:58] <may> I forgot the security question answer and I cant reset because I also forgot that the email password... How I can do?
#54 [02:58] <cocomaor> i buy minecraft and got the receipt for the payment but i can not log in. it's connect me to demo mode and not to the full game. why ?
#55 [03:02] * ok [webchat@121-75-112-83.dyn.vf.net.nz] has joined #minecrafthelp
#56 [03:02] <ok> my minecraft wont loafd i press on the launcher and nothing happens
#57 [03:03] * may [webchat@183.171.185.127] has quit. (Quit: webchat.esper.net)
#58 [03:03] <ok> anyone know how to fix it
#59 [03:04] <saskatoonneedshelp> Ok thanks Andrio, good bye and take it easy :)
#60 [03:04] * ok [webchat@121-75-112-83.dyn.vf.net.nz] has quit. (Client Quit)
#61 [03:10] * saskatoonneedshelp [webchat@108-60-168-97.sktn.hsdb.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)
#62 [03:27] * Feplaybuilds [webchat@abts-north-dynamic-211.157.180.122.airtelbroadband.in] has joined #minecrafthelp
#63 [03:27] <Feplaybuilds> HI
#64 [03:28] <Feplaybuilds> My question was that on your website I tried to login everything goes fine till the Recaptcha then nothing happens
#65 [03:29] <Feplaybuilds> I have tried on other computers windows and even on the same model and it works fine but it isn't working on my computer
#66 [03:31] * Feplaybuilds [webchat@abts-north-dynamic-211.157.180.122.airtelbroadband.in] has quit. (Client Quit)
#67 [03:46] * momoindahood [webchat@dslb-090-186-092-237.090.186.pools.vodafone-ip.de] has joined #minecrafthelp
#68 [03:47] <momoindahood> hey guys i got a problem. I can't login anymore on my computer. i think i got a ip ban, because my friend can login from his pc and i can't.
#69 [03:48] <momoindahood> with my account data
#70 [03:48] * k_efren45 [webchat@fixed-187-190-166-152.totalplay.net] has joined #minecrafthelp
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#73 [04:13] * Goedemiddag [webchat@31-151-183-238.dynamic.upc.nl] has joined #minecrafthelp
#74 [04:13] <Goedemiddag> my minecraft launcher won't start
#75 [04:13] <Goedemiddag> can you help me
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#80 [05:31] * hevy23 [webchat@host-n1-111-182.telpol.net.pl] has joined #minecrafthelp
#81 [05:32] <hevy23> hello
#82 [05:49] * N3onWolf [webchat@94.228.156.212] has joined #minecrafthelp
#83 [05:50] <N3onWolf> -805306369
#84 [05:51] <N3onWolf> My Minecraft is stopping working if i start it. On the Minecraft Log come these errorcode: -805306369
#85 [05:53] * Marwisch [webchat@x4dbe87b6.dyn.telefonica.de] has joined #minecrafthelp
#86 [05:55] <Marwisch> Hi! I've a problem to log in in my Minecraft-Launcher. My account was created bevore 2011, the username is: "Marwisch", there was no email-adress added to this account..
#87 [05:55] <Marwisch> Now I want to login with my old password and it doesnt work
#88 [05:57] * Woosh [webchat@061093146203.ctinets.com] has joined #minecrafthelp
#89 [05:58] <Woosh> Hey uhh, My minecraft launcher is not opening and I've tried restoring it and re-downloading multiple times. Any help would be great
#90 [06:00] <N3onWolf> Hi, my minecraft doesn't work... it starts but it stop when the installing versions. Then it works no more, it's useless to wait because it don't do anything.
#91 [06:00] * devak [webchat@lfbn-1-2789-110.w86-252.abo.wanadoo.fr] has joined #minecrafthelp
#92 [06:01] <N3onWolf> Marwisch go to the "I forgot my password" button and reset your password
#93 [06:02] <Marwisch> I've tried it bevore, but i doenst have an Email-Adress to reset it...because my account is older than 2011.
#94 [06:02] <devak> hi all ! how i can conctact the mojang support i dont find the mail on this website !
#95 [06:02] <N3onWolf> Oh, than I can't help
#96 [06:02] <N3onWolf> Marwisch
#97 [06:03] <N3onWolf> devak the "Mojang-Support" is out of order
#98 [06:03] <N3onWolf> as i know...
#99 [06:04] * Woosh [webchat@061093146203.ctinets.com] has quit. (Quit: webchat.esper.net)
#100 [06:04] <devak> mmm ok so i dont have any way to have back my old minecraft account ty !
#101 [06:05] * devak [webchat@lfbn-1-2789-110.w86-252.abo.wanadoo.fr] has quit. (Client Quit)
#102 [06:07] <N3onWolf> Woosh press the "Windows-Button" and enter %appdata% then go to your ".minecraft" folder and delete all. Later press the "Windows-Button" again and enter Minecraft. Then press right-click and press the "uninstall" button.
#103 [07:10] * _MrDuck [webchat@c-73-75-179-21.hsd1.il.comcast.net] has joined #minecrafthelp
#104 [07:10] <_MrDuck> hello
#105 [07:16] <_MrDuck> My accout is gone aand i can only play demo. I have had this accout for a few months and yesterday i booted up my laptop which is a del intel core i3 when i started mc it told me to log in even tho i said to keep me logged in when i did every thing was gone and i was in demo my cool duck skin and my _MrDuck username.
#106 [07:19] * lucas [webchat@host81-132-154-172.range81-132.btcentralplus.com] has joined #minecrafthelp
#107 [07:23] <lucas> I am r experiencing some issues in the actual game, today i loaded up a previous world from yesterday and there where chunks from the ground ripped apart and moved to different places. this caused most of my buildings to be ripped apart.
#108 [07:24] <_MrDuck> o hmm thats odd
#109 [07:26] <lucas> this has happend multiple times in different worlds and has always been when I load up the world for the second time
#110 [07:29] <_MrDuck> My accout is gone aand i can only play demo. I have had this accout for a few months and yesterday i booted up my laptop which is a del intel core i3 when i started mc it told me to log in even tho i said to keep me logged in when i did every thing was gone and i was in demo my cool duck skin and my _MrDuck username. to msg me use MrDucksSpamForHel
#111 [07:29] <_MrDuck> p@gmail.com
#112 [07:29] <_MrDuck> thats that
#113 [07:29] <urielsalis> _MrDuck, dont post your email here
#114 [07:29] <_MrDuck> its my spam
#115 [07:29] <urielsalis> _MrDuck, this is a public channel
#116 [07:29] <urielsalis> ??> _MrDuck account/send-email
#117 [07:29] <Mightyena> _MrDuck: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#118 [07:30] <lucas> thanks for ur time
#119 [07:38] <_MrDuck> how do i find my trasaction id
#120 [08:16] * Tomii [webchat@ip-178-203-234-70.hsi10.unitymediagroup.de] has joined #minecrafthelp
#121 [08:17] <Tomii> Hello, i have a problem with Migration my old Minecraft account. Can u help me ?
#122 [08:28] * Tomii [webchat@ip-178-203-234-70.hsi10.unitymediagroup.de] has joined #minecrafthelp
#123 [08:29] <Tomii> Hello, i have problem with migrate my account, can u help me ?
#124 [08:35] * prps [webchat@d-207-244-190-182.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#125 [08:36] <prps> hello; i am attempting to play on minecraft realms vanilla on JAVA
#126 [08:38] <prps> for the past few days i have been unable to play and get kicked very often, about every 15 seconds, where my game stops loading chunks, flwoing water, moving mobs, etc. the message it gives is; internal exception: java io.ioexception forcibly closed by remote host. I have disabled my antivirus, so I have 0 idea on what is happening! please help!
#127 [09:21] * jason [webchat@184-088-052-084.res.spectrum.com] has joined #minecrafthelp
#128 [09:23] <jason> keep getting prompt for security questions when logging on to site. Trying to 'reset' the questions but not receiving reset email.
#129 [09:31] * Marissa [webchat@host86-185-254-62.range86-185.btcentralplus.com] has joined #minecrafthelp
#130 [09:33] <Marissa> Have just installed Minecraft Java edition on our PC. But when we click play, the download gets stuck at 78 MB and then an ERROR message "Launching the game failed"
#131 [09:35] <Marissa> https://resources.download.minecraft.net/e9/e9f3b0fa15011bda6a5d62c5f6f3137663019ac4
#132 [09:36] <Marissa> Error details: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds
#133 [09:36] <Marissa> Error details: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds
#134 [09:36] <Marissa> Filename on disk: e9f3b0fa15011bda6a5d62c5f6f3137663019ac4
#135 [09:36] <Marissa> Path: C:\Users\Marissa\AppData\Roaming\.minecraft\assets\objects\e9\e9f3b0fa15011bda6a5d62c5f6f3137663019ac4
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#137 [10:20] * mcdin_ [webchat@104-182-50-141.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
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#139 [10:47] * ToomWerbung [webchat@dyndsl-031-150-202-215.ewe-ip-backbone.de] has joined #minecrafthelp
#140 [10:48] <ToomWerbung> Hello I have problems with logging into my account. When I try to log in it says nothing but I have put everything right
#141 [10:51] * Jamie9 [webchat@modemcable155.232-202-24.mc.videotron.ca] has joined #minecrafthelp
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#145 [10:55] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#146 [11:04] <ToomWerbung> I fixed it.
#147 [11:04] <ToomWerbung> I fixed it.
#148 [11:05] * ToomWerbung [webchat@dyndsl-031-150-202-215.ewe-ip-backbone.de] has left #minecrafthelp
#149 [11:10] * david [webchat@108-202-68-15.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#150 [11:10] <david> Hello
#151 [11:10] <david> I would like some help with the log
#152 [11:10] <david> in
#153 [11:11] <david> as minecraft is saying "Invalid email or password
#154 [11:11] <david> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#155 [11:11] <david> if someone can help that would be good
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#162 [11:45] * MixzzyWise [webchat@93-139-204-221.adsl.net.t-com.hr] has joined #minecrafthelp
#163 [11:46] <MixzzyWise> Hello, i have question about my old account, can't remmeber email, my nickname was Shooshnja or MixzzyWise, can you check it?
#164 [11:49] <MixzzyWise> np i fix it :D
#165 [11:49] * MixzzyWise [webchat@93-139-204-221.adsl.net.t-com.hr] has quit. (Client Quit)
#166 [12:03] * Nick [webchat@27.4.241.46] has joined #minecrafthelp
#167 [12:03] <Nick> hello
#168 [12:03] * Nick is now known as Guest1867
#169 [12:04] <Guest1867> can someone help me with helping to refund minecraft java edition
#170 [12:05] <Guest1867> @NickServ can u help me withrefunding minecraft java edition
#171 [12:06] * Guest1867 [webchat@27.4.241.46] has quit. (Client Quit)
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#173 [12:14] * cocomaor [webchat@bzq-79-176-94-50.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
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#175 [12:21] * Brodudeman [webchat@gdmrpq3602w-lp140-02-76-68-185-85.dsl.bell.ca] has joined #minecrafthelp
#176 [12:21] <Brodudeman> Hello
#177 [12:22] <Brodudeman> When my brother is trying to connect, he can only play demo , why?
#178 [12:23] * RP [webchat@c-73-120-142-246.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
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#181 [12:32] * Armiin [webchat@77.38.29.2.ipv4.telemach.net] has joined #minecrafthelp
#182 [12:32] <Armiin> i have Java,OpenGl installled and again Minecraft crash
#183 [12:34] <Greymagic27> ??> Armiin launcher/log-txt
#184 [12:34] <Mightyena> Armiin: We need to see your full launcher log, which is created in the game directory.
#185 [12:34] <Mightyena> Armiin: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#186 [12:39] * Bladebryan [webchat@c-73-12-39-28.hsd1.va.comcast.net] has joined #minecrafthelp
#187 [12:39] <Bladebryan> I cannot open minecraft lancher
#188 [12:39] <SlimeDiamond> hmm
#189 [12:40] <SlimeDiamond> have you tried rebooting your PC?
#190 [12:40] <Bladebryan> yes
#191 [12:40] <SlimeDiamond> ok
#192 [12:40] <Greymagic27> Brodudeman, Hi. Are you using the Beta or the stable version of the launcher?
#193 [12:40] <SlimeDiamond> How long has this problem been happening?
#194 [12:42] <Bladebryan> I downloaded the game last week. I played it for a couple hours then i decided to play it today and i restarted my laptop and reinstalled the game
#195 [12:42] <Greymagic27> Bladebryan, Are you using the Beta or the stable version of the launcher?
#196 [12:42] <Bladebryan> Stable
#197 [12:45] * Eric [webchat@75-16-171-125.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#198 [12:45] <Greymagic27> Bladebryan, https://bugs.mojang.com/browse/MCL-12191
#199 [12:47] <SlimeDiamond> noooo minecraft is crashing
#200 [12:47] <SlimeDiamond> curse you pc
#201 [12:47] <SlimeDiamond> oops wrong channel
#202 [12:48] <Eric> I am currently having trouble, when launching the game it will start loading with a progress bar then it will crash right before it loads
#203 [12:48] <Greymagic27> ??> Eric av/adwcleaner
#204 [12:48] <Mightyena> Eric: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#205 [12:48] <Mightyena> Eric: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#206 [12:53] * Eric [webchat@75-16-171-125.lightspeed.lbcktx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#207 [12:57] <Brodudeman> Greymagic27 He had the normal version, but on the minecraft website its like i never bought the game
#208 [12:57] <Brodudeman> I sended a ticket to the support but no response yet
#209 [12:57] <Brodudeman> sent*
#210 [13:00] * Armiin [webchat@77.38.29.2.ipv4.telemach.net] has quit. (Quit: webchat.esper.net)
#211 [13:22] * Suclerious [webchat@cpe-74-134-64-233.kya.res.rr.com] has joined #minecrafthelp
#212 [13:22] <Suclerious> Hey
#213 [13:23] <Suclerious> https://paste.ubuntu.com/p/FPmqywnCXy/
#214 [13:23] <Suclerious> The game crashed whilst initializing game
#215 [13:23] <Suclerious> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#216 [13:23] <Suclerious> I got those errors
#217 [13:25] <mattym> Suclerious, That computer is too old to run the game.
#218 [13:27] <Suclerious> But it was running minecraft just a few days ago
#219 [13:29] <Suclerious> Granted, I upgraded to Windows 10 and my multimedia graphics accelerator suddenly disappeared
#220 [13:29] * Brodudeman [webchat@gdmrpq3602w-lp140-02-76-68-185-85.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#221 [13:29] <mattym> Suclerious, Yeah, again, computer is too old.
#222 [13:29] * Bladebryan [webchat@c-73-12-39-28.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
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#224 [13:42] * Cylonic [webchat@0.26.6.51.dyn.plus.net] has joined #minecrafthelp
#225 [13:42] <thahsan> hello?
#226 [13:42] <Cylonic> hello
#227 [13:43] <thahsan> are you a helper?
#228 [13:44] <Cylonic> no i am looking for help
#229 [13:46] * Cylonic9 [webchat@0.26.6.51.dyn.plus.net] has joined #minecrafthelp
#230 [13:50] <Cylonic9> anybody from Mojang or minecraft here? #minecrafthelp
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#233 [13:52] <thahsan> i need help with opening the minecraft launcher
#234 [13:53] <thahsan> the workaround doesnt work for me
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#240 [14:27] * grey [webchat@c-76-115-154-67.hsd1.or.comcast.net] has joined #minecrafthelp
#241 [14:27] <grey> hi I need help with my account
#242 [14:29] * grey [webchat@c-76-115-154-67.hsd1.or.comcast.net] has quit. (Client Quit)
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#244 [14:46] * Darth_Nikki [webchat@p579B2CD6.dip0.t-ipconnect.de] has joined #minecrafthelp
#245 [14:46] <Darth_Nikki> I need help
#246 [14:51] <Darth_Nikki> I cant join a server. I logged in but after the loading terrain screen comes a screen wich say "Connection Lost - Disconnected" it is only on one server all other work. I restarted my PC and reinstalled Minecraft but the Problem ist still there.
#247 [14:56] * Darth_Nikki [webchat@p579B2CD6.dip0.t-ipconnect.de] has joined #minecrafthelp
#248 [14:57] * MlgMrSpace [webchat@host-72-174-209-71.gdj-co.client.bresnan.net] has joined #minecrafthelp
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#250 [14:58] <MlgMrSpace> refund
#251 [14:58] <MlgMrSpace> can i get a refund for java addition?
#252 [14:59] <MlgMrSpace> if so where can i
#253 [15:03] * MlgMrSpace [webchat@host-72-174-209-71.gdj-co.client.bresnan.net] has quit. (Quit: webchat.esper.net)
#254 [15:06] <SlimeDiamond> *why do you want a refund*
#255 [15:08] * ant3 [webchat@c-24-1-188-8.hsd1.il.comcast.net] has joined #minecrafthelp
#256 [15:08] <ant3> ok so
#257 [15:08] <ant3> i need some help
#258 [15:08] <ant3> my minecraft launcher will not start
#259 [15:08] <ant3> it just closes immediately after starting according to task manager
#260 [15:09] * Ghetto05 [webchat@ipservice-047-071-055-170.pools.arcor-ip.net] has joined #minecrafthelp
#261 [15:10] <SlimeDiamond> Ok
#262 [15:10] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#263 [15:10] <ant3> i've alread tried uninstalling and reinstalling it
#264 [15:10] <SlimeDiamond> you using stable or beta?
#265 [15:10] <ant3> beta
#266 [15:10] <SlimeDiamond> yeah.. try using stable
#267 [15:10] <ant3> i can't switch to stable if i can't start the launcher
#268 [15:10] <SlimeDiamond> o yea
#269 [15:10] <SlimeDiamond> ermm
#270 [15:12] <SlimeDiamond> idk
#271 [15:14] <SlimeDiamond> Have you tried reinstalling the launcher, without clicking beta?
#272 [15:14] <ant3> there was no option for that
#273 [15:14] <SlimeDiamond> oh
#274 [15:14] <SlimeDiamond> does it automatically do that?
#275 [15:14] <ant3> what
#276 [15:14] <SlimeDiamond> nvm
#277 [15:17] <ant3> i'm going to try fully uninstalling and reinstalling minecraft
#278 [15:17] <ant3> hopefully that helps
#279 [15:18] <SlimeDiamond> yeah that might work
#280 [15:18] <ant3> in retrospect i probably should've just clicked the repair option
#281 [15:18] <ant3> but it seems to be working
#282 [15:18] <ant3> just downloading update files
#283 [15:18] <SlimeDiamond> Okay, also try disabling the beta option
#284 [15:19] <ant3> alright nice it worked
#285 [15:19] <ant3> it's automatically disabled
#286 [15:19] <ant3> thanks for the help slimediamond
#287 [15:19] <SlimeDiamond> Ok
#288 [15:19] <SlimeDiamond> Ok
#289 [15:19] * ant3 [webchat@c-24-1-188-8.hsd1.il.comcast.net] has left #minecrafthelp
#290 [15:19] <SlimeDiamond> No problem
#291 [15:44] * zxully [webchat@static-dwapiec-jeden38.echostar.pl] has joined #minecrafthelp
#292 [15:46] <zxully> hello
#293 [15:47] <zxully> I have problem logging into mojang account. I've migrated this account about january 2018 and havent used ever since. It was migration from paid version. Now when I try to reset password, there is no mail coming with instructions how to reset password
#294 [15:51] * Obama [webchat@pool-71-255-109-225.phlapa.east.verizon.net] has joined #minecrafthelp
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#297 [15:53] <Obama> i can log into the site but not the launcher
#298 [15:57] * CrisAccion [webchat@azteca-comunicaciones.com] has joined #minecrafthelp
#299 [15:58] <CrisAccion> buenas tardes
#300 [16:01] * Tarik15 [webchat@S010670037e344a30.fm.shawcable.net] has joined #minecrafthelp
#301 [16:01] <Tarik15> hello
#302 [16:08] <Tarik15> i have a Ryzen 5 1600x processor and the new Rx 5700XT GPU with 16 GB of ram and also minecraft is stored on an SSD. everyone else with computer not at good as mine and even way cheaper get around 250 fps to 500 and they have basic sometime PC. the problem here, is i get only 70 to 180 fps, and on forums it shows i should be getting 997 fps. meanin
#303 [16:08] <Tarik15> g that something is interfering with minecraft i have tried like a thousand things. also i restarted my pc fresh. and one more thing is i get very good fps on other games, is the java script messed up or something or like is amd gpus still having problems with minecraft? please help
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#305 [16:12] <mattym> Tarik15, You are getting more than adequate performance.
#306 [16:13] <Tarik15> wdym i should get near my moneys worth. when shaders are on it drops to 20 fps
#307 [16:14] <Tarik15> i have a high end gpu i shouldnt be getiing sh%# results
#308 [16:15] <mattym> Tarik15, In most cases, your monitor will display at Max 60, if you have spent more on a monitor maybe 120 or 144. Beyond that anything more is pointless.
#309 [16:15] <mattym> Tarik15, You are getting more than you need. Its performing exactly as it should.
#310 [16:17] <mattym> Tarik15, Basically trying to get more than you need does nothing for you. Other than prematurely wear out your GPU.
#311 [16:22] * ajayrag [webchat@147.222.221.9] has joined #minecrafthelp
#312 [16:22] <ajayrag> I cant log in from my old Mojang account because I can't remember the username
#313 [16:23] <mattym> ??> ajayrag account/send-email
#314 [16:23] <Mightyena> ajayrag: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#315 [16:23] <Tarik15> what i mean is that something is messed up with either minecraft or java since i get 350 fps and even more on epic on fortnite which is way more demanding then minecraft
#316 [16:23] <Tarik15> and black ops 3 give me 240 which the max you can put it too and doesn't move from 240
#317 [16:23] <mattym> Tarik15, They also work on completely different rendering engines, so are not comparable.
#318 [16:24] <Tarik15> in the end something is messed up with minecraft
#319 [16:24] <GreyVulpine> Nothing's "messed up" with minecraft.
#320 [16:24] <mattym> Tarik15, Its working exactly as its supposed to.
#321 [16:24] <Tarik15> like java there are a lot of forums stating this problem
#322 [16:25] <GreyVulpine> People can be an armchair programmer all they want. They have no idea what they're talking about
#323 [16:25] <mattym> Tarik15, Its not a problem. Its uneducated people that don't understand how these things work, expecting miracles.
#324 [16:26] <Tarik15> no its not its giving me lag spikes and others reviewing the card are getting around 250 fps with shaders which is what i should be getting but when i am getiing 20 to 39 fps thats bullshit
#325 [16:26] <Absol> Tarik15: Please keep it civil
#326 [16:26] <Tarik15> ok
#327 [16:26] <mattym> Tarik15, No one is getting 250fps with shaders. What you are getting is expected.
#328 [16:27] <mattym> Tarik15, Another instance of people not understanding limitations.
#329 [16:27] <Tarik15> i have watched a lot of pc builds and compare a lot to show what my average should be
#330 [16:29] <mattym> Tarik15, Have any of them actually tested in Minecraft? Cause I have yet to see one person that actually knows what they are doing use Minecraft as a benchmark.
#331 [16:29] <nate> A reminder that regardless of what your frame counter is showing you're not seeing more than your refresh rate anyways
#332 [16:29] <nate> And I highly doubt you have a monitor doing 350+ Hz :P
#333 [16:29] <mattym> Tarik15, Again you cannot compare Minecraft to other games, they use completely different rendering engines.
#334 [16:29] <Tarik15> then basically buying a 600 cad card is shit to a gtx 1650 which like 200
#335 [16:29] * Absol kicked Tarik15 from #minecrafthelp (Reason: arik15 :Keep it civilized, you are just a human being)
#336 [16:29] * GreyVulpine sighs
#336 [16:30] <nate> Isn't minecraft hard-locked at 60?
#337 [16:30] <nate> At least I thought it was
#338 [16:30] <GreyVulpine> Nope
#339 [16:30] <mattym> If you use vsync on a 60hz monitor yeah. Otherwise no
#340 [16:30] <GreyVulpine> You can set vsync to 60 in game, if you wish
#341 [16:30] * Sean [webchat@mobile-107-77-193-79.mobile.att.net] has joined #minecrafthelp
#342 [16:30] <nate> Ah, thought it was for network sync stability, or maybe that was just long long long ago
#343 [16:33] <Sean> I am having a problem with trying to run minecraft. It gives me an error saying java.lang.OutOfMemoryError: Java heap space. Could someone please help?
#344 [16:34] <mattym> Sean, Any texture/resource packs installed?
#345 [16:35] <Sean> No. I have some mods but im just trying to run normal minecraft right now.
#346 [16:35] <mattym> ??> Sean win/reinst
#347 [16:35] <Mightyena> Sean: You may need to reinstall the locally installed files that Minecraft puts into place.
#348 [16:35] <Mightyena> Sean: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#349 [16:35] * R1FT_Chaos [webchat@d104-205-41-224.abhsia.telus.net] has joined #minecrafthelp
#350 [16:39] <Sean> Thank you. doing that fixed the problem.
#351 [16:39] * sam [webchat@cpe-70-95-135-131.san.res.rr.com] has joined #minecrafthelp
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#361 [17:20] <LinuxUWU> I can't launch minecraft, its saying something about pixel format acceleration is not working or something
#362 [17:22] * Kettsy [webchat@cust116.253.117.74.dsl.g3telecom.net] has joined #minecrafthelp
#363 [17:22] <Kettsy> ERROR
#364 [17:22] <Kettsy> Launching the game failed!
#365 [17:22] <LinuxUWU> Why?
#366 [17:22] <Kettsy> Unable to locate the Java runtime.
#367 [17:22] <LinuxUWU> oh
#368 [17:23] <LinuxUWU> u have to install java
#369 [17:23] <Kettsy> But every guide Ive looked up has the old launcher
#370 [17:23] <LinuxUWU> http://java.com/download download and install
#371 [17:23] <Kettsy> But like
#372 [17:24] <Kettsy> it worked before I got the 1.14.4
#373 [17:24] <LinuxUWU> One, whats ur OS, two, what are ur pc specs
#374 [17:25] <Kettsy> Win 10, Intel i7 7700HQ, GTX 1060 6GB
#375 [17:25] <LinuxUWU> yea, ur gonna need java. Windows 10 updates can overwrite things and stuff
#376 [17:25] <Kettsy> it looks sketchy af
#377 [17:26] <LinuxUWU> its literally java.com
#378 [17:26] <LinuxUWU> OFFICIAL
#379 [17:26] <Kettsy> okie dokie
#380 [17:26] * Nimoo [webchat@75-18-248-34.lightspeed.snrmca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#381 [17:26] <Kettsy> not my fault the website looks like it hasnt updated in 2 decades
#382 [17:26] <LinuxUWU> lol ikr
#383 [17:27] <Kettsy> So it just installed
#384 [17:27] <Kettsy> now what
#385 [17:27] <LinuxUWU> jeez, that was fast
#386 [17:27] <LinuxUWU> try and run mc again
#387 [17:28] <Kettsy> same error message
#388 [17:28] <LinuxUWU> are you sure it installed, java takes awhile (5-10 minutes)
#389 [17:28] <Kettsy> hm let me see
#390 [17:29] * Francane [webchat@56.pool80-102-112.dynamic.orange.es] has joined #minecrafthelp
#391 [17:29] <Francane> Hi!
#392 [17:29] <LinuxUWU> hi
#393 [17:29] <Kettsy> Man
#394 [17:29] <Francane> my problem is that i forget my gmail to enter in mojang account
#395 [17:29] <Kettsy> Java always been acting silly
#396 [17:29] <LinuxUWU> im died
#397 [17:29] <Francane> your support? xd
#398 [17:30] <GreyVulpine> After you install java, you need to point the launcher to use the java you just installed with
#399 [17:30] <LinuxUWU> im here because of pixel acceleration stuff
#400 [17:30] <GreyVulpine> Update your video drivers
#401 [17:30] <LinuxUWU> Im on a core 2 duo, with updated drivers
#402 [17:31] <LinuxUWU> my brother stepped on my new pc's motherboard, so i have to use this
#403 [17:31] <GreyVulpine> If you have updated drivers and you're still getting that error, your video card may not support minecraft
#404 [17:31] <LinuxUWU> ok thanks
#405 [17:31] <Francane> hi GreyVulpine! my problem is that i forgot my gmail to enter to mojang account
#406 [17:31] <GreyVulpine> Francane - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#407 [17:32] * Mel [webchat@fl-207-30-134-167.dhcp.centurylinkservices.net] has joined #minecrafthelp
#408 [17:33] <Mel> My daughter's account was hacked and they changed her email and pass word. She can not log in. What do we do?
#409 [17:33] <LinuxUWU> You cant change email
#410 [17:33] <GreyVulpine> Mel - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#411 [17:33] <Mel> Omg, thank you!!!!
#412 [17:33] <GreyVulpine> LinuxUWU - https://help.minecraft.net/hc/en-us/articles/360035056531-Changing-Your-Email-Address-Mojang-Accounts-
#413 [17:34] <LinuxUWU> jeez im stupid
#414 [17:35] <Kettsy> okay
#415 [17:35] <Kettsy> so I installed Java and pointed the launcher to it
#416 [17:36] <LinuxUWU> yea
#417 [17:36] <Kettsy> I dont get that error message anymore
#418 [17:36] <LinuxUWU> gooood
#419 [17:36] <Kettsy> but the game crashes on launch
#420 [17:36] <Kettsy> "An unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience."
#421 [17:36] * Francane [webchat@56.pool80-102-112.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#422 [17:36] <LinuxUWU> open ur crash report
#423 [17:37] <Kettsy> how does one do that
#424 [17:37] <LinuxUWU> i miss the old simple minecraft launcher lol
#425 [17:37] <LinuxUWU> idk how to do it on the new one
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#427 [17:39] * LinuxUWU [webchat@67-3-130-74.omah.qwest.net] has quit. (Quit: webchat.esper.net)
#428 [17:39] <Kettsy> It gave me exit code 1
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#433 [18:17] * Bob [webchat@107-129-58-40.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#434 [18:18] <Bob> I think my account may have been hacked
#435 [18:18] * Bob [webchat@107-129-58-40.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#436 [18:26] * Guest41452 is now known as payonel
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#439 [18:38] * ness [webchat@fixed-187-189-29-214.totalplay.net] has joined #minecrafthelp
#440 [18:38] <ness> hello?
#441 [18:39] <ness> i went to mojang to redeem minecraft for windows 10 and it says redeem but when i click it, it says it has already been redeemed
#442 [18:39] <ness> i never knew untill today that i could also have it on windows 10 so there is no way i redeemed it
#443 [18:39] <ness> i went to the microsoft store and it only says free trial or use redeem code and nothing works
#444 [18:44] * BruhMoment [webchat@pool-74-96-65-87.washdc.fios.verizon.net] has joined #minecrafthelp
#445 [18:44] <BruhMoment> hello
#446 [18:44] <BruhMoment> I need help
#447 [18:45] <BruhMoment> my minecraft game keeps crashing
#448 [18:46] * parkour_pain [webchat@165.91.12.74] has joined #minecrafthelp
#449 [18:47] <parkour_pain> hello
#450 [18:47] * Lord_Ralex [~Ralex@irc.ae97.net] has joined #minecrafthelp
#451 [18:47] <parkour_pain> does this not actually connect me to anyone
#452 [18:48] <parkour_pain> how long can should i expect to wait for an email back from mojang support
#453 [18:49] <parkour_pain> i emailed them about a month ago and havent heard back
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#455 [18:49] <BruhMoment> um i got an email back within a week
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#457 [19:18] * Danstorm33_YT [webchat@n122-110-115-38.sun2.vic.optusnet.com.au] has joined #minecrafthelp
#458 [19:19] <Danstorm33_YT> hi im having trouble logging into my minecraft account and it keeps saying my password or user name is wrong i have changed my password over 10 times and its not letting me sign in
#459 [19:26] * YellowMagic1234 [webchat@c-67-165-128-128.hsd1.mi.comcast.net] has joined #minecrafthelp
#460 [19:26] * zakhait [webchat@97-113-96-161.tukw.qwest.net] has joined #minecrafthelp
#461 [19:26] <YellowMagic1234> I my minecraft launcher wont open
#462 [19:26] <YellowMagic1234> #minecrafthelp my launcher wont open
#463 [19:29] <zakhait> stuck in demo mode, tried logging in/out with the two different accounts, still the launcher shows only demo mode
#464 [19:30] <zakhait> was able to play last week, can't access it anymore
#465 [19:32] <YellowMagic1234> No its not that
#466 [19:33] <YellowMagic1234> Nvm guys its all good thank for your helkp rellly appreciate it :)
#467 [19:33] * YellowMagic1234 [webchat@c-67-165-128-128.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
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#472 [20:39] * reyna_barragan [webchat@fixed-187-189-71-32.totalplay.net] has joined #minecrafthelp
#473 [20:40] <reyna_barragan> ood afternoon, a few days ago I bought a mojang gift card, but the code did not work, I made my purchase but the payment was never processed just loading the page, but I never processed the payment, send a complaint on Twitter but I only They said to send an email, which just yesterday I received an answer but it was not useful, and I don't know wh
#474 [20:40] <reyna_barragan> at to do, oh where to go to help me with this problem
#475 [22:03] * Jenny [webchat@142.120.32.216] has joined #minecrafthelp
#476 [22:03] <Jenny> hello
#477 [22:04] <Jenny> i need help
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#479 [22:36] * needalauncher [webchat@216.115.239.51] has joined #minecrafthelp
#480 [22:39] <needalauncher> Can anybody tell me where to find the current Java launcher? 1.6.91 can't run more recent versions.
#481 [22:39] <mattym> needalauncher, minecraft.net/download Main download button there.
#482 [22:40] <needalauncher> I've got the Java edition, but it runs the fancy launcher. I'm playing mods on Twitch and need the other launcher to get it going.
#483 [22:43] <mattym> needalauncher, It shouldn't matter.
#484 [22:44] <needalauncher> It shouldn't.
#485 [22:46] <mattym> needalauncher, Well they no longer update the other one, so I do not know what you are expecting.
#486 [22:46] <needalauncher> Neither do I, but I thought I'd try.
#487 [22:54] * giuseppe [webchat@c-71-194-138-138.hsd1.in.comcast.net] has joined #minecrafthelp
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#493 [23:02] <Stalza21> Please help... I ditched my old laptop and want to re-install java minecraft, can't buy it again, but do not know where to go to reinstall!
#494 [23:04] <Stalza21> it might be okay - i found my original download email a couple of years back and am launching from that launcher
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