#1 [00:30] * kolat [webchat@c-73-118-140-39.hsd1.wa.comcast.net] has joined #minecrafthelp
#2 [00:31] * kolat [webchat@c-73-118-140-39.hsd1.wa.comcast.net] has quit. (Client Quit)
#3 [01:25] * Cordelius9304324 [webchat@c-67-171-12-119.hsd1.wa.comcast.net] has joined #minecrafthelp
#4 [01:25] <Cordelius9304324> io.netty.channel.abstractchannel$annotatedconnectexception:connectiontimedout:nofurtherinformatio what does this mean
#5 [01:25] <Cordelius9304324> how can i fix it
#6 [01:35] * ac [webchat@host-90-236-159-5.mobileonline.telia.com] has joined #minecrafthelp
#7 [01:37] <ac> hello! I can not log in to mincraftnet. to log in to mojang is no problem but when i try to log in to minecraft nothing at all happens. please help
#8 [01:38] <ac> this issue is only on pc. on my phone it is no problem to log in. the problem on my phone is that I can not buy minecraft java edition...
#9 [01:39] <GreyVulpine> this happens when you pirate minecraft or use alt account launchers
#10 [01:45] <ac> but now I have bought the java edition with help on my phone. so What can I do now to access my account?
#11 [01:52] * Eugenio400 [webchat@net-188-217-123-168.cust.vodafonedsl.it] has joined #minecrafthelp
#12 [01:53] <Eugenio400> Hello.
#13 [01:54] <ac> hi
#14 [01:54] <ac> can you help me?
#15 [01:54] <Eugenio400> I'm not a staff member.
#16 [01:55] * Cordelius9304324 [webchat@c-67-171-12-119.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#17 [01:55] <ac> @GreyVulpine how can I now access my account
#18 [02:08] * Hexonjump [webchat@51.91.87.116.starhub.net.sg] has joined #minecrafthelp
#19 [02:09] * Plshelpme [webchat@cpc86611-seve25-2-0-cust170.13-3.cable.virginm.net] has joined #minecrafthelp
#20 [02:09] <Plshelpme> Hi my sound in mine craft java isn’t working
#21 [02:10] <Plshelpme> pls
#22 [02:10] * Plshelpme [webchat@cpc86611-seve25-2-0-cust170.13-3.cable.virginm.net] has quit. (Client Quit)
#23 [02:12] <Hexonjump> Hello, i keep having a problem with minecraft multiplayer, I keep getting Internal Exception: io.netty,handler.codec.decoderexception: Badly compressed packet or some other error every 5 seconds im in the server. No one in the server has that problem except me
#24 [02:20] * _Lildirt_ [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#25 [02:21] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 198 seconds)
#26 [02:21] * _Lildirt_ is now known as Lildirt
#27 [02:29] * clienthax_ [sid14726@id-14726.charlton.irccloud.com] has quit. (Ping timeout: 198 seconds)
#28 [02:29] * clienthax__ [sid14726@id-14726.charlton.irccloud.com] has joined #minecrafthelp
#29 [02:30] * Xeyame [~Xeyame@server-q7su72.xeya.me] has quit. (*.net *.split)
#30 [02:30] * Marzenia [~marzenia@cuddles.missmarzenia.com] has quit. (*.net *.split)
#31 [02:30] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has quit. (*.net *.split)
#32 [02:33] * russ [webchat@d27-99-75-225.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#33 [02:36] <russ> Hi I play on xbox one X and i find it gets really laggy when me and my kids play local when we have lots of animals. Shouldn't this run smoothly as the X is so powerful?
#34 [02:36] * Marzenia [~marzenia@cuddles.missmarzenia.com] has joined #minecrafthelp
#35 [02:38] * russ [webchat@d27-99-75-225.bla2.nsw.optusnet.com.au] has quit. (Client Quit)
#36 [02:40] * GreyBot [~Grey@76.112.227.86] has quit. (*.net *.split)
#37 [02:40] * Xeyame [~Xeyame@server-q7su72.xeya.me] has quit. (*.net *.split)
#38 [02:40] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has quit. (*.net *.split)
#39 [02:43] * Hexonjump [webchat@51.91.87.116.starhub.net.sg] has quit. (Quit: webchat.esper.net)
#40 [02:54] * GreyBot [~Grey@76.112.227.86] has quit. (*.net *.split)
#41 [02:54] * Xeyame [~Xeyame@server-q7su72.xeya.me] has quit. (*.net *.split)
#42 [02:57] * Xeyame [~Xeyame@server-q7su72.xeya.me] has joined #minecrafthelp
#43 [02:57] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#44 [03:06] * VADemon [~VADemon@static.36.81.243.136.clients.your-server.de] has quit. (Quit: left4dead)
#45 [03:06] * izetome [webchat@185.5.165.240] has joined #minecrafthelp
#46 [03:19] <izetome> Where is the -"When will i hear back"- on the new website? cant find it, or use the old link?
#47 [03:22] <izetome> i opened a ticket august 10th and i am just wondering how far they are xD
#48 [03:31] <GreyVulpine> Looks like they removed it
#49 [03:37] <izetome> damn xD
#50 [03:38] <izetome> Do you guys in here know if we would have to open a new ticket?
#51 [03:38] <GreyVulpine> Usually not
#52 [03:42] <izetome> lets hope not. been a while already
#53 [03:42] <izetome> xD
#54 [04:32] * mgspider [webchat@0541d7a8.skybroadband.com] has joined #minecrafthelp
#55 [04:32] <mgspider> Hello!
#56 [04:32] <Greymagic27> mgspider, Hi! What's the issue?
#57 [04:32] <mgspider> My minecraft launcher wont open :(
#58 [04:33] <mgspider> It shows the blue loading circle but nothing opens
#59 [04:33] <Greymagic27> mgspider, Are you using the beta or the stable version of the launcher?
#60 [04:34] <mgspider> I think it was the beta one
#61 [04:34] <Greymagic27> mgspider, https://bugs.mojang.com/browse/MCL-12279
#62 [04:34] <mgspider> Thanks
#63 [04:37] <mgspider> It worked! Thank You
#64 [04:37] * mgspider [webchat@0541d7a8.skybroadband.com] has quit. (Quit: webchat.esper.net)
#65 [04:39] * ameliorates [~bbsplat@182.52.30.97] has quit. (Ping timeout: 206 seconds)
#66 [04:42] * Demon [webchat@37.26.146.207] has joined #minecrafthelp
#67 [04:43] <Demon> hey, does anyone know what i can to if the minecraft launcher doesn't open at all?
#68 [04:43] <Greymagic27> Demon, Hi. Are you using the beta or the stable version of the launcher?
#69 [04:44] <Demon> i think im using the beta, but i tried uninstalling and reinstalling
#70 [04:44] <Demon> updated java as well
#71 [04:44] <Greymagic27> Demon, https://bugs.mojang.com/browse/MCL-12279
#72 [04:45] <Demon> ill try that, thanks!
#73 [04:52] * Demon [webchat@37.26.146.207] has quit. (Quit: webchat.esper.net)
#74 [05:00] * ShieldHound [webchat@83-83-242-101.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#75 [05:01] <ShieldHound> hello i wonder how i can couple my minecraft account to a x box account so i can do crossplay i only need a licence
#76 [05:02] * ShieldHound [webchat@83-83-242-101.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#77 [05:29] * essentialz [webchat@94-208-87-52.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#78 [05:30] <essentialz> Hello, when is the forum post "When will I hear back" back online?
#79 [05:36] * streetyodathc [webchat@bhv178.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#80 [06:09] * weinstein [webchat@IGLD-83-130-157-216.inter.net.il] has joined #minecrafthelp
#81 [06:11] <weinstein> I just bought an account last night for the java version and I can log into the website in my browser but I can not login to the game through the launcher
#82 [06:11] <weinstein> i downloaded the latest version through the link provided in the confirmation mail for the java edition
#83 [06:14] * jakebi [webchat@Wimax-Bgta-190-70-47-15.orbitel.net.co] has joined #minecrafthelp
#84 [06:15] <jakebi> how can i fix the error of kicked while connecting to hub outdated server i'm still on 0
#85 [06:16] * jakebi [webchat@Wimax-Bgta-190-70-47-15.orbitel.net.co] has quit. (Client Quit)
#86 [06:17] <weinstein> it keeps giving invalid username or password error,so i tried to create a bew account with the email but it says that the email is already in use, and i tried to do a copy paste with the password that works ehrn i logged in to the website
#87 [06:21] <weinstein> i also tried to reset the password and it still did not work even after waiting a couple of hours
#88 [06:27] * essentialz [webchat@94-208-87-52.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#89 [06:45] * brutalburn [webchat@c-73-88-62-181.hsd1.mn.comcast.net] has joined #minecrafthelp
#90 [06:49] * ZackHicks [webchat@5e0006ba.bb.sky.com] has joined #minecrafthelp
#91 [06:49] <ZackHicks> I am only able to play the demo and have tried all troubleshooting yet it still wont work
#92 [06:50] <brutalburn> need to remove default resource pack. didn't install it, not in folder. also programmer art showed up and are not in resource folder.
#93 [06:56] <Greymagic27> brutalburn, Hey. The programmer art resource pack won't show up in that folder as it comes with the game.
#94 [06:56] <Greymagic27> ZackHicks, Hey. Does it display that you own the game here: https://account.mojang.com/login ?
#95 [06:57] <ZackHicks> no it doesnt
#96 [06:58] <brutalburn> Programmer art not broke will turn off, but not defualt, it is on and camt be turned off
#97 [06:59] <Greymagic27> brutalburn, Can you say that again? I'm not sure I completely understand.
#98 [06:59] <Greymagic27> ??> ZackHicks account/send-email
#99 [06:59] <Mightyena> ZackHicks: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#100 [06:59] * weinstein [webchat@IGLD-83-130-157-216.inter.net.il] has quit. (Quit: webchat.esper.net)
#101 [07:00] <ZackHicks> ive tried that but ive lost my transaction id and they havent replied
#102 [07:00] <brutalburn> default is active resource pack. no option to move it to disabled or turn it off
#103 [07:03] <ZackHicks> and my username has changed when i didnt do it and i cant change it back its changed to Player
#104 [07:03] <Greymagic27> ZackHicks, Give it time for the reply.
#105 [07:03] <Greymagic27> brutalburn, Well no, there wouldn't be. You can't disable the default textures for the game. If you want to use the old textures use the 'programmers art' texture pack
#106 [07:03] <ZackHicks> i sent it on Wednesday
#107 [07:04] <brutalburn> thats it old textures are running from default pack and i cant turn it off
#108 [07:04] <Greymagic27> ZackHicks, It's going to be a while before you hear back
#109 [07:05] <ZackHicks> okay I'll see what they say but do you thing its because my username has randomly changed?
#110 [07:16] * Fosfororo [webchat@120.red-95-121-91.dynamicip.rima-tde.net] has joined #minecrafthelp
#111 [07:18] <Fosfororo> hi there
#112 [07:18] <Fosfororo> can someone help me?
#113 [07:18] <Greymagic27> Fosfororo, Hi. What's the issue?
#114 [07:18] <Fosfororo> hi, my minecraft doesn't work
#115 [07:18] <Greymagic27> Fosfororo, What do you mean by 'doesn't work'?
#116 [07:19] <Fosfororo> it stops working at the mojang loadong screen
#117 [07:19] <Fosfororo> loading*
#118 [07:19] <Greymagic27> ??> Fosfororo av/adwcleaner
#119 [07:19] <Mightyena> Fosfororo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#120 [07:19] <Mightyena> Fosfororo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#121 [07:19] <Fosfororo> okay thanks
#122 [07:21] * Fosfororo [webchat@120.red-95-121-91.dynamicip.rima-tde.net] has quit. (Client Quit)
#123 [07:21] <brutalburn> default pack says old school feel and look of minecraft. does not have arrow on icon to move it and turn it off. programmers art had arrow and moved.
#124 [07:22] <Greymagic27> brutalburn, What default pack? Are you talking about how the game looks without a texturepack?
#125 [07:24] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has joined #minecrafthelp
#126 [07:24] <Snax> I cant log into my accounr because i forgot my passwort and i dont have access to my email account
#127 [07:25] <brutalburn> it just showed up both of them. i should have none. so i don't know what it is. only playing a few months now. my game looks old now. name of resource pack default description under it says old school look and feel of minecraft.
#128 [07:26] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has quit. (Client Quit)
#129 [07:27] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has joined #minecrafthelp
#130 [07:28] <Snax> Cant Log in because forgot passwort and dont have access to my email but i still have the transactioncode
#131 [07:31] * Julio [webchat@227.199.80.190.m.sta.codetel.net.do] has joined #minecrafthelp
#132 [07:33] <Julio> hello I need help with my minecraft account because when I try to start a session it doesn't allow me please help me
#133 [07:33] <brutalburn> is there someplace i can post a screen shot for you
#134 [07:34] <Julio> discord
#135 [07:34] <brutalburn> cool im on now
#136 [07:34] <Julio> ok
#137 [07:34] <Snax> Any Helpers?
#138 [07:34] <brutalburn> i hang on killa drones
#139 [07:36] <Julio> bro my nickname in discord is DonJulio#3386
#140 [07:36] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#141 [07:36] <Julio> pls help me
#142 [07:38] <Julio> bro my nickname in discord is DonJulio#3386
#143 [07:39] <brutalburn> im not an admin
#144 [07:41] <Julio> but you can help me to solve the problem of my account cant login?
#145 [07:42] * Welyn [webchat@host-77-242-70-40.infotech.at] has joined #minecrafthelp
#146 [07:42] <Welyn> Hello
#147 [07:43] <Welyn> I cant login to my account
#148 [07:43] <Julio> me to
#149 [07:43] <Julio> I cant login to my account
#150 [07:44] <brutalburn> it is very clear this is not the place for that
#151 [07:45] <Welyn> shut up rand
#152 [07:45] <Julio> yes is for this
#153 [07:46] <Welyn> !help[
#154 [07:46] <Welyn> !login
#155 [07:46] <Julio> please help me with my account pls
#156 [07:47] * Welyn [webchat@host-77-242-70-40.infotech.at] has quit. (Client Quit)
#157 [07:47] <Julio> !client
#158 [07:50] * Julio [webchat@216.199.80.190.m.sta.codetel.net.do] has joined #minecrafthelp
#159 [07:50] <Julio> please help me with my account i cant login pls
#160 [07:52] * brutalburn [webchat@c-73-88-62-181.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#161 [07:56] * Tornado9 [webchat@p578534A1.dip0.t-ipconnect.de] has joined #minecrafthelp
#162 [07:56] <Tornado9> hello
#163 [07:56] <Tornado9> i cant login :(
#164 [08:01] * corsy [webchat@79.97.145.14] has joined #minecrafthelp
#165 [08:01] <corsy> hey, I keep getting java.lang.NullPointerException
#166 [08:01] <Tornado9> i dont can login
#167 [08:01] <Tornado9> invalid username or password
#168 [08:01] <Tornado9> but all is correct
#169 [08:01] <Julio> i cant login
#170 [08:01] <Tornado9> Julio me to
#171 [08:02] <Tornado9> what is your message when you cant login?
#172 [08:02] * corsy [webchat@79.97.145.14] has quit. (Client Quit)
#173 [08:02] <Julio> invalid username and password
#174 [08:02] <Tornado9> me to
#175 [08:02] <Tornado9> but idk why
#176 [08:02] <Tornado9> i changed my password and
#177 [08:02] <Tornado9> its doesnt work
#178 [08:04] * ZackHicks [webchat@5e0006ba.bb.sky.com] has quit. (Quit: webchat.esper.net)
#179 [08:05] <Tornado9> anybode who can help me?
#180 [08:05] <Tornado9> anybody
#181 [08:06] <Julio> yeah me to
#182 [08:06] <Julio> i change my password and i cant login
#183 [08:07] <Tornado9> but no one is answering
#184 [08:08] * Weinstein [webchat@IGLD-83-130-157-216.inter.net.il] has joined #minecrafthelp
#185 [08:09] <Julio> yeah
#186 [08:09] <Tornado9> and i cant change my email because im 12 xD
#187 [08:10] * ac [webchat@host-90-236-159-5.mobileonline.telia.com] has quit. (Quit: webchat.esper.net)
#188 [08:10] <Tornado9> and this parents permission thing doesnt work because we dont have these credit cards
#189 [08:10] <Julio> ok
#190 [08:13] <Tornado9> CAN ANY OPERATOR HELP ME?
#191 [08:21] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has joined #minecrafthelp
#192 [08:21] * Knugen [webchat@h-100-226.A259.priv.bahnhof.se] has joined #minecrafthelp
#193 [08:21] <Snax> I cant Log in because i forgot my passwort and i dont have access to my email but i still have the transaction code
#194 [08:22] * ARNpoRR [webchat@cgn-barr-67-222-244-81.carolinaconnect.net] has joined #minecrafthelp
#195 [08:22] <Knugen> My minecraft stop answering, even in main meny, tried reinstall and getting a new java
#196 [08:22] * ARNpoRR [webchat@cgn-barr-67-222-244-81.carolinaconnect.net] has quit. (Client Quit)
#197 [08:24] <urielsalis> hi Tornado9, what is your issue?
#198 [08:24] <urielsalis> hi Snax, what is your issue?
#199 [08:24] <urielsalis> hi Knugen, what is your issue?
#200 [08:24] <Snax> urielsalis I cant Log in because i forgot my passwort and i dont have access to my email but i still have the transaction code
#201 [08:24] <Knugen> Minecraft stopped working for no reason in main menu
#202 [08:25] <urielsalis> ??> Snax account/send-email
#203 [08:25] <Mightyena> Snax: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#204 [08:25] <urielsalis> ??> Knugen av/adwcleaner
#205 [08:25] <Mightyena> Knugen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#206 [08:25] <Mightyena> Knugen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#207 [08:25] <Knugen> Java TM Platform Java SE stopped working
#208 [08:25] <Knugen> is what i get
#209 [08:25] <Knugen> SE Binary
#210 [08:25] <Julio> urielsalis help me please
#211 [08:25] <Snax> Alright ty
#212 [08:26] <urielsalis> Knugen, follow Mightyena instructions
#213 [08:26] <urielsalis> Julio, with?
#214 [08:26] <Snax> In this formula i have to type in my email adress which is connected to my mc account but i dont have access to it should i type in a diffrent one?
#215 [08:27] <urielsalis> Snax, type a email address that you have access to
#216 [08:27] <Snax> Okay and whats the diffrence between Java edition and minecraft for windows?
#217 [08:28] <Julio> urielsalis I change my password and when I try to enter say your username and password invalid
#218 [08:29] <urielsalis> Snax, minecraft windows 10 edition is based on bedrock and has crossplay with consoles, java edition is the original version of the game
#219 [08:29] <urielsalis> ??> Julio tools/hjt
#220 [08:29] <Mightyena> Julio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#221 [08:29] <Mightyena> Julio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#222 [08:29] <Snax> okay
#223 [08:32] <urielsalis> ??> Tornado9 scold/pm
#224 [08:32] <Mightyena> Tornado9: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#225 [08:33] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#226 [08:35] <Julio> urielsalis when I'm on the page ubuntu pastebin I have to do
#227 [08:35] <urielsalis> Julio, give me the link
#228 [08:36] <Julio> https://paste.ubuntu.com/
#229 [08:38] <urielsalis> Julio, the link to yout paste
#230 [08:41] <Julio> bro im crying because i cant login to my acount
#231 [08:41] <urielsalis> ??> Julio tools/mch
#232 [08:41] <Mightyena> Julio: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#233 [08:41] <Mightyena> Julio: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#234 [08:48] * Welyn [webchat@host-77-242-70-40.infotech.at] has joined #minecrafthelp
#235 [08:48] <Welyn> hello anyone here to help me ?
#236 [08:52] * Tornado9 [webchat@p578534A1.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#237 [08:53] <Julio> urielsalis Dxdiag: /p/zrxDffDQPV/, HJT: /p/FZm2YrXPFD/
#238 [08:55] <urielsalis> ??> Julio av/mcafee
#239 [08:55] <Mightyena> Julio: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#240 [08:55] <Mightyena> Julio: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#241 [08:55] <urielsalis> ??> Julio av/mcafee/uninstall
#242 [08:55] <Mightyena> Julio: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#243 [08:56] <Julio> bro not is for this
#244 [08:56] <Julio> i cant login you can help me?
#245 [08:57] <urielsalis> Julio, folloe Mightyena instructions
#246 [08:59] <Julio> ok
#247 [09:01] <Julio> bro i cant login in minecraft.net and mojang
#248 [09:03] <urielsalis> ??> Julio scold/directions
#249 [09:03] <Mightyena> Julio: The instructions you are given by the volunteers here are intended to find the shortest route between your problem and its solution. We do our best to make our directions clear even to those not expert with computer use, but some basic competency is still required. If you lack it, find someone who does not, whom we can work with.
#250 [09:05] <Julio> ok i unistall mcaffe
#251 [09:05] <Julio> what do I do now
#252 [09:05] <Julio> urielsalis
#253 [09:07] * TheUnknownLegend [webchat@104.169.28.160] has joined #minecrafthelp
#254 [09:07] <urielsalis> Julio, restart your computer like the uninstall tool told you
#255 [09:11] <Julio> ok
#256 [09:11] * Julio [webchat@216.199.80.190.m.sta.codetel.net.do] has quit. (Quit: webchat.esper.net)
#257 [09:21] * Julio [webchat@227.199.80.190.m.sta.codetel.net.do] has joined #minecrafthelp
#258 [09:21] <Julio> urielsalis ya
#259 [09:22] <Julio> urielsalis i restart my pc
#260 [09:23] <Julio> what do I do now
#261 [09:41] <Julio> urielsalis
#262 [09:43] * Janey [webchat@pool-100-16-76-191.bltmmd.fios.verizon.net] has joined #minecrafthelp
#263 [09:46] <Julio> Janey you are admin?
#264 [09:46] <Janey> nope
#265 [09:46] <Julio> ok
#266 [09:47] <Welyn> I need help
#267 [09:47] <Welyn> I cannot login to my account
#268 [09:48] <Welyn> i waited like 2ish hours and still cant login
#269 [09:48] <Julio> me to
#270 [09:48] <Julio> the username and password is invalid
#271 [09:48] * Janey [webchat@pool-100-16-76-191.bltmmd.fios.verizon.net] has quit. (Client Quit)
#272 [09:48] * Weinstein [webchat@IGLD-83-130-157-216.inter.net.il] has quit. (Quit: webchat.esper.net)
#273 [09:48] <Julio> urielsalis
#274 [09:54] <Welyn> Kealper
#275 [10:00] <Welyn> I cannot login to my account. I have changed my password 2 or 3 times already and waited about 2 hours. I used a vpn which im pretty sure locked my account. I now need help with unlocking it. Welyn @ me please
#276 [10:00] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 378 seconds)
#277 [10:01] <Julio> bro me to i cant login this say the username and password is invalid
#278 [10:04] <Welyn> I cannot login to my account. I have changed my password 2 or 3 times already and waited about 2 hours. I used a vpn which im pretty sure locked my account. I now need help with unlocking it.
#279 [10:14] * Tobias8883 [webchat@dyndsl-091-248-017-038.ewe-ip-backbone.de] has joined #minecrafthelp
#280 [10:14] <Tobias8883> hey
#281 [10:14] <Tobias8883> i can not login to my minecraft Account The Username is Tobias8883
#282 [10:16] * Tobias8883 [webchat@dyndsl-091-248-017-038.ewe-ip-backbone.de] has quit. (Client Quit)
#283 [10:23] * kim [webchat@cpc83661-brig20-2-0-cust731.3-3.cable.virginm.net] has joined #minecrafthelp
#284 [10:24] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has joined #minecrafthelp
#285 [10:25] * skater [webchat@87.112.91.228] has joined #minecrafthelp
#286 [10:25] <Welyn> I cannot login to my account. I have changed my password 2 or 3 times already and waited about 2 hours. I used a vpn which im pretty sure locked my account. I now need help with unlocking it.
#287 [10:25] * skater [webchat@87.112.91.228] has quit. (Client Quit)
#288 [10:25] <Stefan> Hello, I submitted a support request to the Minecraft Help Center Support, when will I receive a reply?
#289 [10:26] <kim> So very recently i bought minecraft on my new pc but I ended up buying Java instead of the Windows 10 edition...Is it possible to get a refund or perhaps replace my current version with the windows 10 one?
#290 [10:28] * Stefan [webchat@c-67-174-10-94.hsd1.fl.comcast.net] has quit. (Client Quit)
#291 [10:30] * Julio [webchat@227.199.80.190.m.sta.codetel.net.do] has quit. (Quit: webchat.esper.net)
#292 [10:32] * Welyn [webchat@host-77-242-70-40.infotech.at] has quit. (Quit: webchat.esper.net)
#293 [10:35] * geolwmind [webchat@88.229.213.32.dynamic.ttnet.com.tr] has joined #minecrafthelp
#294 [10:35] * Bevan [webchat@cpe-98-15-255-118.hvc.res.rr.com] has joined #minecrafthelp
#295 [10:37] <Bevan> A couple of years ago I got Minecraft on pc, the it one day said that I didn't pay for it even though I did, ever since on the Microsoft store and website for Minecraft I must pay again please help!
#296 [10:38] * geolwmind [webchat@88.229.213.32.dynamic.ttnet.com.tr] has quit. (Client Quit)
#297 [10:43] * VADemon [~VADemon@static.36.81.243.136.clients.your-server.de] has joined #minecrafthelp
#298 [10:54] * Lord_of_Life [~Lord@46.217.56.224] has quit. (Ping timeout: 190 seconds)
#299 [10:54] * Lord_of_Life_ [~Lord@77.28.120.6] has joined #minecrafthelp
#300 [10:55] * customer [webchat@165.166.221.98] has joined #minecrafthelp
#301 [10:55] <customer> i am trying to get a refund on the java edition... was a waste of my money and keeps crashing
#302 [10:56] <customer> Order ID: #71e4b8b6ee3348f789b30416c7c1972c
#303 [10:56] <customer> Transaction ID: braintree:gh3v2hab
#304 [10:58] <mattym> customer, And this was not the place to ask or post that info.
#305 [10:58] <mattym> ??> customer account/send-email
#306 [10:58] <Mightyena> customer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#307 [10:59] <customer> sorry but thankyou
#308 [11:01] * customer [webchat@165.166.221.98] has quit. (Quit: webchat.esper.net)
#309 [11:24] * GUSGUS [webchat@c193-150-230-176.bredband.comhem.se] has joined #minecrafthelp
#310 [11:24] <GUSGUS> am i able to get help here?
#311 [11:25] <Greymagic27> GUSGUS, Hi. What's the issue?
#312 [11:26] <GUSGUS> I keep getting disconnected from servers and realems every 1 to 10 min
#313 [11:26] <Greymagic27> GUSGUS, Can you run a https://www.speedtest.net/# and post the results here?
#314 [11:27] <GUSGUS> it says internal exception
#315 [11:27] <GUSGUS> yea on it
#316 [11:28] <GUSGUS> 159 mb on download and 11 on upload
#317 [11:28] <Greymagic27> GUSGUS, Doesn't look like an internet problem then. Let's move onto checking for incompatible software. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#318 [11:28] <Greymagic27> ??> GUSGUS tools/hjt
#319 [11:28] <Mightyena> GUSGUS: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [11:28] <Mightyena> GUSGUS: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [11:32] <GUSGUS> https://paste.ubuntu.com/p/FRDGdx7M6F/
#322 [11:32] <GUSGUS> like this?
#323 [11:33] <Greymagic27> Yep! Give me a second.
#324 [11:33] <GUSGUS> perfect
#325 [11:33] <Greymagic27> GUSGUS, Remove f-secure, hamachi and disable any VPN you may have installed.
#326 [11:39] <GUSGUS> do I need to restard the computer?
#327 [11:39] <Greymagic27> Yes please.
#328 [11:40] <GUSGUS> I am not able to unistall the f-secure thing
#329 [11:42] <GUSGUS> nvm it's gone
#330 [11:42] <GUSGUS> alright ima restart now
#331 [11:44] * fatima [webchat@142-165-58-102.south.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#332 [11:45] <fatima> how the frick i log into my account
#333 [11:45] <fatima> i can log on from my phone
#334 [11:45] <fatima> but not this computer
#335 [11:45] <fatima> wow
#336 [11:45] <fatima> and no ones gonna help her?
#337 [11:45] <fatima> some world we live in
#338 [11:46] <Greymagic27> fatima, Hi. Let's start with a check for any incompatible software
#339 [11:46] <Greymagic27> ??> fatima tools/hjt
#340 [11:46] <Mightyena> fatima: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#341 [11:46] <Mightyena> fatima: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#342 [11:46] * GUSGUS [webchat@c193-150-230-176.bredband.comhem.se] has joined #minecrafthelp
#343 [11:46] <fatima> what does that mean
#344 [11:47] <fatima> thanks for volunteering u cool but im dumb
#345 [11:47] <Greymagic27> fatima, You may have programs on your PC that are causing the issue, such as VPNs or wacky AVs.
#346 [11:47] <Greymagic27> fatima, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#347 [11:47] <fatima> oo
#348 [11:47] <fatima> why did they name it hijack. weird marketing choice
#349 [11:47] <fatima> hold on lemme do that
#350 [11:49] * millar [webchat@S010600fc8dfe1cc3.vs.shawcable.net] has joined #minecrafthelp
#351 [11:49] <millar> hello
#352 [11:49] <Greymagic27> millar, Hi. How can we help?
#353 [11:50] <millar> hey yeah i bought the wrong version of minecraft from paypal (java edition) ad i was wonding if/ where to submit my refund, i only bought it yesterday and ill be buying the microsoft version so im still planning on buying it, i just dont need to buy it twice you know
#354 [11:51] <Greymagic27> ??> millar account/send-email
#355 [11:51] <Mightyena> millar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#356 [11:52] <GUSGUS> so I restarded my computer and turned of vpn and uninstalled f-secure and hamacii
#357 [11:52] <GUSGUS> but I still have the same problem
#358 [11:52] <Greymagic27> GUSGUS, Could you send another hijackthis log?
#359 [11:52] <fatima> hey im back
#360 [11:52] <GUSGUS> yea alright
#361 [11:52] <fatima> https://paste.ubuntu.com/p/2SppjKswrh/
#362 [11:53] <Greymagic27> ??> fatima win/hosts/edit
#363 [11:53] <Mightyena> fatima: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#364 [11:53] <Mightyena> fatima: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#365 [11:53] <Greymagic27> fatima, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#366 [11:53] <fatima> oo i only did that with the minecraft folder
#367 [11:55] <GUSGUS> https://paste.ubuntu.com/p/b74PDDcsZ9/
#368 [11:55] <GUSGUS> here you go
#369 [11:55] <Greymagic27> GUSGUS, Disable your proxy.
#370 [11:56] <GUSGUS> should I just like turn of
#371 [11:56] <Greymagic27> GUSGUS, Yes, turn it off.
#372 [11:57] <fatima> Do we delete the stuff in the notepad
#373 [11:57] <fatima> "hosts"
#374 [11:58] <Greymagic27> fatima, Read the steps Mightyena sent to you. Then it will become clear.
#375 [11:58] * fatima [webchat@142-165-58-102.south.cgnat.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)
#376 [12:00] <GUSGUS> should I restart again
#377 [12:01] * GUSGUS [webchat@c193-150-230-176.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#378 [12:06] * mango [webchat@c-68-38-209-215.hsd1.in.comcast.net] has joined #minecrafthelp
#379 [12:06] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#380 [12:06] * fatima [webchat@142-165-58-102.south.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#381 [12:06] <fatima> THANKS GUYSSSSS IT WORKED
#382 [12:07] <mango> I don't remember my security questions and I can't log into my mojang account.
#383 [12:07] <fatima> noob
#384 [12:07] <urielsalis> ??> mango account/send-email
#385 [12:07] <Mightyena> mango: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#386 [12:07] * urielsalis kicked fatima from #minecrafthelp (Reason: atima :fatima)
#387 [12:07] <zakhait> hello?
#388 [12:07] <urielsalis> hi zakhait
#389 [12:08] * ryan [webchat@142-165-58-102.south.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#390 [12:08] <ryan> HI
#391 [12:08] <urielsalis> ryan, hi fatima
#392 [12:08] <ryan> what
#393 [12:08] <ryan> HOW
#394 [12:08] <zakhait> i need help getting my account back who will help
#395 [12:08] * urielsalis kicked ryan from #minecrafthelp (Reason: yan :ryan)
#396 [12:08] * GUSGUS [webchat@c193-150-230-176.bredband.comhem.se] has joined #minecrafthelp
#397 [12:08] <zakhait> no one okay
#398 [12:09] <urielsalis> ??> zakhait account/send-email
#399 [12:09] <Mightyena> zakhait: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#400 [12:10] * sorry_lol [webchat@142-165-58-102.south.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#401 [12:10] <sorry_lol> sorry for calling that guy a noob. im a bigger noob. i just wanted to thanks for the help. you are doing great work here. i would have been out $35 if i didnt get help from this chat. thanks :)
#402 [12:11] <urielsalis> sorry_lol, dont use mcleaks again, change your passwords as you have sent them to mcleaks servers
#403 [12:11] <sorry_lol> oh okay. thanks
#404 [12:12] <sorry_lol> byee
#405 [12:12] * sorry_lol [webchat@142-165-58-102.south.cgnat.sasknet.sk.ca] has quit. (Client Quit)
#406 [12:15] <zakhait> person who can help idk why but one day i logged on to mc to play mc and it said o enter email had password so then i went to minecraft.net and it said i havent bought the game even tho i bought in 2014
#407 [12:15] <zakhait> im sory let me clariffy
#408 [12:16] <zakhait> bascially i cant play mc and my acc is gone and i havent bought mc or at least thats what the game says
#409 [12:16] <urielsalis> zakhait, you need to contact Mojang
#410 [12:16] <zakhait> ok
#411 [12:16] <urielsalis> zakhait, with the instructions Mightyena gave you
#412 [12:17] <zakhait> who dat
#413 [12:18] * Rawkman1 [webchat@c-73-20-188-183.hsd1.ga.comcast.net] has joined #minecrafthelp
#414 [12:18] <urielsalis> ??> zakhait account/send-email
#415 [12:18] <Mightyena> zakhait: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#416 [12:18] <zakhait> ok
#417 [12:20] * RH [webchat@c-73-108-199-76.hsd1.tn.comcast.net] has joined #minecrafthelp
#418 [12:20] <zakhait> ok im back how long do i have to wait till they respond
#419 [12:21] <zakhait> i filled out the form
#420 [12:21] <Rawkman1> how do i get my account back ive played a long time ago yet its trying to make me rebuy it , i cant seem to retrieve my old account
#421 [12:21] <urielsalis> zakhait, last time they updated the article, they had a 2 months delay
#422 [12:21] <urielsalis> ??> Rawkman1 account/send-email
#423 [12:21] <Mightyena> Rawkman1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#424 [12:21] <zakhait> oh hey i i have the same problem
#425 [12:22] <Rawkman1> well what the hell i bought my account 7 years ago i dont have that stuff
#426 [12:22] <zakhait> i have to same problem its so stupid
#427 [12:22] <urielsalis> ??> Rawkman1 account/trans-id
#428 [12:22] <Mightyena> Rawkman1: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#429 [12:23] <RH> i just purchased Minecraft for desktop. Can't find games in local network. I uninstalled from control panel. How can I reinstall without purchasing again? I've followed multiple "how tos" but nothing works?? I'd appreciate any help! Thanks so much.
#430 [12:23] <urielsalis> zakhait, if you can login but you dont see the game in your account, it usually means someone moved it to another email
#431 [12:23] <zakhait> bur no
#432 [12:23] <urielsalis> RH, minecraft.net/download
#433 [12:23] <zakhait> but no
#434 [12:23] <Lurks> what's the cause of this strange bug happening? so many people suddenly lost there game from there account
#435 [12:24] <zakhait> i have that
#436 [12:24] <urielsalis> Lurks, not bug, usually account being moved from email
#437 [12:24] <urielsalis> Lurks, if I have to guess, someone with a password list and a bot
#438 [12:24] <Rawkman1> you are kidding i had my mom use her card when i was 15 i dont have the ids
#439 [12:24] <urielsalis> Rawkman1, contact Mojang for alternate verification methods
#440 [12:25] <zakhait> the email wasnt moved or anything just one day i could only play demo
#441 [12:25] <Rawkman1> you cant i tried to too but all it says is that they moved to minecraft.net
#442 [12:25] <urielsalis> ??> zakhait account/hacked
#443 [12:25] <Mightyena> zakhait: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#444 [12:25] <Mightyena> zakhait: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#445 [12:26] <zakhait> oh whoops
#446 [12:27] * Rawkman1 [webchat@c-73-20-188-183.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#447 [12:31] <zakhait> bro i have no transaction id even tho i buoght the game its not there
#448 [12:34] * kim [webchat@cpc83661-brig20-2-0-cust731.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#449 [12:35] <GUSGUS> thanks guys for all the help
#450 [12:43] * josh2 [webchat@128.211.185.211] has joined #minecrafthelp
#451 [12:45] * GUSGUS [webchat@c193-150-230-176.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#452 [12:45] <josh2> Hey, so I bought Minecraft probably 8 or 9 years ago, and I want to get back in to it however I don't know the password and I no longer have access to the email I used to set up the account
#453 [12:45] <josh2> what do i do
#454 [12:49] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#455 [12:50] * Jacob [webchat@104-194-39-61.tpia.execulink.com] has joined #minecrafthelp
#456 [12:51] <Jacob> Hey, I recently bought a minecraft gift card, and upon trying to scratch the code, the sticker peeled off, and now i am missing a couple digits. Can you help me?
#457 [12:55] * NoobMaster69 [webchat@106.193.248.64] has joined #minecrafthelp
#458 [12:55] <NoobMaster69> hello
#459 [12:55] <NoobMaster69> I need help
#460 [12:55] <Jacob> hello
#461 [12:56] <NoobMaster69> i cannot log in in my launcher
#462 [12:58] <Jacob> this seems to be an open forum... so we looking for help too
#463 [12:58] <NoobMaster69> can you help me?
#464 [13:00] <NoobMaster69> please
#465 [13:00] <urielsalis> ??> Jacob account/send-email
#466 [13:00] <Mightyena> Jacob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#467 [13:00] <urielsalis> NoobMaster69, what happens when you try?
#468 [13:01] <NoobMaster69> it says your not connected eve tho i am
#469 [13:01] <NoobMaster69> *even
#470 [13:01] <urielsalis> ??> NoobMaster69 tools/hjt
#471 [13:01] <zakhait> same
#472 [13:01] <Mightyena> NoobMaster69: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#473 [13:01] <Mightyena> NoobMaster69: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#474 [13:01] * X2Oblivion [webchat@b0ff3879.bb.sky.com] has joined #minecrafthelp
#475 [13:01] <X2Oblivion> hello
#476 [13:01] <zakhait> hi
#477 [13:01] <X2Oblivion> i need help
#478 [13:01] <zakhait> do u have the problem where u cant play
#479 [13:02] <X2Oblivion> no i can see the chat box but cant see anything inside of it
#480 [13:02] <X2Oblivion> so now words nothing
#481 [13:02] <zakhait> oj
#482 [13:02] <zakhait> oh
#483 [13:02] <X2Oblivion> just the plain bo
#484 [13:02] <X2Oblivion> x
#485 [13:02] <urielsalis> X2Oblivion, how old are you?
#486 [13:02] <X2Oblivion> but i dont know waht to do
#487 [13:02] * urielsalis kicked zakhait from #minecrafthelp (Reason: akhait :zakhait)
#488 [13:02] <X2Oblivion> why
#489 [13:03] <urielsalis> X2Oblivion, chat is hidden by default if you are 16 years old or younger
#490 [13:03] <NoobMaster69> https://paste.ubuntu.com/p/VmHMQck2Tx/
#491 [13:04] <X2Oblivion> i checked settings and chat is on
#492 [13:04] <urielsalis> ??> NoobMaster69 info/mcleaks
#493 [13:04] <Mightyena> NoobMaster69: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#494 [13:04] <Mightyena> NoobMaster69: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#495 [13:04] <urielsalis> ??> NoobMaster69 win/hosts/edit
#496 [13:04] <Mightyena> NoobMaster69: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#497 [13:04] <Mightyena> NoobMaster69: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#498 [13:05] <X2Oblivion> im not using that
#499 [13:05] <urielsalis> ??> X2Oblivion IRC/MULTITASKING
#500 [13:05] <Mightyena> X2Oblivion: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#501 [13:05] <X2Oblivion> oh ok
#502 [13:05] <X2Oblivion> so wat can i do
#503 [13:05] * Jacob [webchat@104-194-39-61.tpia.execulink.com] has quit. (Quit: webchat.esper.net)
#504 [13:05] <X2Oblivion> cuz in settings it says chat is on
#505 [13:06] * josh2 [webchat@128.211.185.211] has quit. (Quit: webchat.esper.net)
#506 [13:06] <X2Oblivion> urielsalis what can i do
#507 [13:07] * mountepic [webchat@99-132-225-22.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#508 [13:07] <NoobMaster69> ok thanks
#509 [13:08] <X2Oblivion> i cant show u
#510 [13:09] * mountepic [webchat@99-132-225-22.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#511 [13:12] <X2Oblivion> AHHHHH I NEED HELP
#512 [13:44] * olivia [webchat@csusb-nat-205-124.csusb.edu] has joined #minecrafthelp
#513 [13:45] <olivia> i cant launch my minecraft launcher it doesn't load
#514 [13:45] <Lurks> olivia do you see the post about launcher? when you enter the chat
#515 [13:45] * olivia [webchat@csusb-nat-205-124.csusb.edu] has quit. (Client Quit)
#516 [13:56] * ChickenSoupBeet [webchat@dhcp-198-2-100-88.cable.user.start.ca] has joined #minecrafthelp
#517 [13:57] <ChickenSoupBeet> Hello
#518 [13:58] <Lurks> hello ChickenSoupBeet
#519 [13:59] <ChickenSoupBeet> Hello Lurks. I am super new to minecraft. I have some very n00b questions, Is it ok to ask them here?
#520 [14:03] * Shadoc [webchat@ua-84-216-210-164.bbcust.telenor.se] has joined #minecrafthelp
#521 [14:03] <Shadoc> hello
#522 [14:03] <Lurks> ChickenSoupBeet yes
#523 [14:04] <Shadoc> I am confused about how I change email since I can not access my email
#524 [14:05] <Lurks> Shadoc have you tried to recover your email account?
#525 [14:06] <Shadoc> Yes but that did not work
#526 [14:06] <Shadoc> I need to know how I can switch email without having access to it
#527 [14:07] <Lurks> Shadoc you'll have to contact mojang support
#528 [14:09] * skdfj [webchat@97-89-245-153.static.plbg.ny.charter.com] has joined #minecrafthelp
#529 [14:10] <Shadoc> I tried to do that but that was useless
#530 [14:11] * Shadoc [webchat@ua-84-216-210-164.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#531 [14:11] <skdfj> Espercorn - is a inability to recieve reset email
#532 [14:21] <ChickenSoupBeet> Is there a way to store wood so that if you die you dont have to get more. It keeps disapearinng from my chest
#533 [14:24] <Lurks> ChickenSoupBeet that's very strange, it shouldn't happen
#534 [14:25] <ChickenSoupBeet> Planks, Slabs, Logs, all of them are gone every time I come back. Most other stuff is there.
#535 [14:42] * alon [webchat@85.65.8.254.dynamic.barak-online.net] has joined #minecrafthelp
#536 [14:43] <alon> i downloaded minecraft 1.14.4 and when i try to load up a world it crashes
#537 [14:43] <alon> what shold i do to fix this?
#538 [14:46] <ChickenSoupBeet> Is your JRE updated . (Java Runtime Environment)
#539 [14:46] <alon> how do i check it?
#540 [14:47] <ChickenSoupBeet> what are you running on?
#541 [14:48] <Lurks> ChickenSoupBeet it isn't necessary to have JRE unless playing modded or something, it has it own
#542 [14:48] <alon> windows 7
#543 [14:48] <ChickenSoupBeet> LMGTFY.
#544 [14:48] <ChickenSoupBeet> https://java.com/en/download/help/update_runtime_settings.xml
#545 [14:50] * alon [webchat@85.65.8.254.dynamic.barak-online.net] has quit. (Quit: webchat.esper.net)
#546 [15:03] * Hamercracker [webchat@c-73-3-147-34.hsd1.co.comcast.net] has joined #minecrafthelp
#547 [15:03] * Lord_of_Life_ [~Lord@77.28.120.6] has quit. (Quit: Laa shay'a waqi'un moutlaq bale kouloun moumkine)
#548 [15:04] <Hamercracker> Hello, I keep getting disconnected from realms with the error: internal exception java.io.ioexception an existing connection was forcibly closed
#549 [15:04] <Hamercracker> I have nothing else running, outside of discord. But it happens even when discord is closed
#550 [15:12] <Lurks> Hamercracker i dont think we can help much with realms, have you tried turning off/on? if you own the realm
#551 [15:14] <Hamercracker> yeah
#552 [15:15] <Hamercracker> nothing works
#553 [15:20] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#554 [15:27] * Icybobabear [webchat@108-197-150-137.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#555 [15:28] <Icybobabear> I reinstalled the OS and not able to log in to Minecraft - username or password incorrect
#556 [16:19] * me9 [webchat@c-76-119-40-17.hsd1.ct.comcast.net] has joined #minecrafthelp
#557 [16:19] <me9> hello
#558 [16:20] <me9> I am unable to log into my minecraft act
#559 [16:32] * izetome [webchat@185.5.165.240] has quit. (Quit: webchat.esper.net)
#560 [16:34] * macyn [webchat@108.59.110.254] has joined #minecrafthelp
#561 [16:34] <macyn> hi can i get help
#562 [16:35] <macyn> with installing mods
#563 [16:35] * macyn [webchat@108.59.110.254] has quit. (Client Quit)
#564 [17:01] * Shark823 [webchat@c-73-212-217-209.hsd1.md.comcast.net] has joined #minecrafthelp
#565 [17:01] <Shark823> So I made my minecraft account in beta, I remember my username but apparently dont know my password or email
#566 [17:04] <Lurks> Shark823 you'll have to contact mojang support with your transaction ID or gift code to recover your details then migrate to a mojang account
#567 [17:07] <Shark823> how do I do that
#568 [17:16] * m6 [webchat@adsl-98-68-129-112.cha.bellsouth.net] has joined #minecrafthelp
#569 [17:16] <m6> on minecraft java can i play on public servers
#570 [17:22] <Lurks> ??> Shark823 account/send-email
#571 [17:22] <Mightyena> Shark823: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#572 [17:22] <Lurks> m6 yes, if you have bought the game
#573 [17:25] <m6> it is saying that the server i want to use is outdated so i am guessing i have to update the game. so how would i do that?
#574 [17:28] * carsten [webchat@87.104.118.252] has joined #minecrafthelp
#575 [17:28] <Lurks> m6 you should have something left-side/near the "play" button, should be able to select "latest release" profile and play or open the launcher> should see installation tab near the top > select the profile you use > Version > choose the correct 1
#576 [17:31] <carsten> I am unable to login to 'my.minecraft', please help.
#577 [17:37] <m6> even if i bought the game will i still be using the java edition?
#578 [17:38] <Lurks> m6 yes
#579 [17:38] <Lurks> carsten what happen when you try?
#580 [17:38] <carsten> I've attempted all the official suggestions the help site provides but to no avail. The error message that my email/password is incorrect persists.
#581 [17:39] <m6> thank you
#582 [17:40] <Lurks> carsten like VPN,adblock,parental software, asking for reset password?
#583 [17:42] <carsten> yes, it asks me if I've forgotten my password
#584 [17:43] <carsten> But I have reset it two maybe three times now. I even tried to wait an hour and 24 hours, as was suggested.
#585 [17:44] <Lurks> carsten have you used mcleak/authentication or anything similar in the pass?
#586 [17:44] <carsten> Sorry, I don't know what that is?
#587 [17:46] <Lurks> carsten it's a website/program that changes files in your system to redirect your login details to be stolen, which is illegal
#588 [17:46] <Lurks> carsten do you have any other device to try on to log in on the website?
#589 [17:46] <carsten> I have tried on my phone. But that hasn
#590 [17:47] <carsten> didn't work either
#591 [17:48] <Lurks> carsten have you tried to switch to a data/cellular connection and log on?
#592 [17:49] * MightyRobot [webchat@ip174-71-50-12.om.om.cox.net] has joined #minecrafthelp
#593 [17:50] <MightyRobot> hello, whenever i try to go into a server it tells me that i am offline or to verify on minecraft.net, what do i do?
#594 [17:50] <carsten> I have now. But same error.
#595 [17:51] <Lurks> carsten are you on home connection?
#596 [17:51] <carsten> hold up
#597 [17:51] <carsten> I got it
#598 [17:52] <carsten> Thankyou so much for your time
#599 [17:52] <Lurks> MightyRobot did you change name recently?
#600 [17:53] <Lurks> carsten alright, have fun
#601 [17:53] <MightyRobot> yes
#602 [17:53] <Lurks> MightyRobot you'll have to log out of the launcher, as it doesn't seem to auto-update
#603 [17:53] <MightyRobot> ok thanks didn't know that
#604 [17:54] * MightyRobot [webchat@ip174-71-50-12.om.om.cox.net] has quit. (Client Quit)
#605 [18:00] * Jake [webchat@DSLPool-net213-37.wctc.net] has joined #minecrafthelp
#606 [18:00] <Jake> Hello?
#607 [18:27] * Padawan_ is now known as Padawan
#608 [18:28] * ChickenSoupBeet [webchat@dhcp-198-2-100-88.cable.user.start.ca] has quit. (Quit: webchat.esper.net)
#609 [18:46] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#610 [18:48] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#611 [18:51] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. (Client Quit)
#612 [19:13] * CR5CK3R [webchat@177.134.109.123.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#613 [19:15] * CR5CK3R [webchat@177.134.109.123.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#614 [19:20] * brendan [webchat@ool-44c360c5.dyn.optonline.net] has joined #minecrafthelp
#615 [19:21] <brendan> when i try to login it nothing happens
#616 [19:21] <brendan> its as if there is no login buttons
#617 [19:23] * brendan [webchat@ool-44c360c5.dyn.optonline.net] has quit. (Client Quit)
#618 [19:35] * Ebokeno [webchat@c-71-237-245-107.hsd1.or.comcast.net] has joined #minecrafthelp
#619 [19:35] <Ebokeno> Hello
#620 [19:36] * Chandler_ [webchat@216.243.12.138] has joined #minecrafthelp
#621 [19:36] <Ebokeno> I am not able to log into my minecraft account. I no longer have access to the email I used to create it. any ideas?
#622 [19:36] <Chandler_> how do I get a refund
#623 [19:36] <Ebokeno> lmao
#624 [19:36] * Chandler_ [webchat@216.243.12.138] has quit. (Client Quit)
#625 [19:37] * AlekPitz [webchat@pool-184-18-139-244.ftwy.in.frontiernet.net] has joined #minecrafthelp
#626 [19:37] * Ebokeno [webchat@c-71-237-245-107.hsd1.or.comcast.net] has quit. (Client Quit)
#627 [19:43] <AlekPitz> 58fc325909fd48d2b1709fb0602d3a87
#628 [19:44] <AlekPitz> I'm having an issue that's been going on for a while. I bought minecraft a few months ago, and a while after that, I had a copy of the game that was valid. The minecraft launcher, Twitch's mod launcher, and Aternos all recognized that I owned a copy of the game. I didn't care much, but about a month ago I contacted Mojang Support about my issue, an
#629 [19:44] <AlekPitz> d that was that until today, where my account no longer has a name, no longer gives me the ability to launch it in the mojang launcher (Only the demo works)...
#630 [19:44] <AlekPitz> and I am unable to contact support for the game since It appears like I do not own an account. However, Twitch still says that I own the game and lets me run it. I may have been hacked, but I'm not sure. Does anybody have any support for this issue?
#631 [19:57] * Dane [webchat@cpe-192-136-209-125.tx.res.rr.com] has joined #minecrafthelp
#632 [19:58] <Dane> I am getting an error when trying to play minecraft version 1.14.4.
#633 [19:58] <Dane> the error is "Error Launching the game failed"
#634 [20:02] * Dane [webchat@cpe-192-136-209-125.tx.res.rr.com] has quit. (Client Quit)
#635 [20:03] * Larry1212 [webchat@cpe-65-185-168-228.neo.res.rr.com] has joined #minecrafthelp
#636 [20:03] <Larry1212> Hey my minecraft wont open everytime it just closes and says "crash" before it even loads in
#637 [20:04] <Larry1212> how do i get it to open without crashing?
#638 [20:04] * Indigo [webchat@107-193-198-118.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#639 [20:05] <Lurks> ??> Larry1212 launcher/logs
#640 [20:05] <Lurks> ??> Larry1212 launcher/log
#641 [20:05] <Mightyena> Larry1212: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#642 [20:15] * Larry1212 [webchat@cpe-65-185-168-228.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#643 [20:21] * Shark823 [webchat@c-73-212-217-209.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#644 [20:27] * Jose [webchat@173-81-148-165.rmntcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#645 [20:28] * Jose [webchat@173-81-148-165.rmntcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#646 [21:27] * DeLatoba [webchat@dsl-187-131-24-38-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#647 [21:28] <DeLatoba> Hi
#648 [21:33] <DeLatoba> I want to buy minecraft, I create an account to make the payment, but when I try to loggin, nothing happens, I click you button and no thing happens, I try to create another account or use another browser and it doesn't work either
#649 [21:38] * DeLatoba [webchat@dsl-187-131-24-38-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#650 [21:51] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#651 [22:36] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
#652 [22:39] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#653 [23:14] * Mushu [webchat@cpe-142-105-62-102.nj.res.rr.com] has joined #minecrafthelp
#654 [23:15] <Mushu> need to have a resent verification email but i do not have password for account
#655 [23:15] <Mushu> loss or forgotten
#656 [23:15] <Mushu> purchase was 2 years ago