#1 [01:24] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#2 [01:38] * Jordan2 [webchat@cpe-58-174-174-232.sb03.sa.asp.telstra.net] has joined #minecrafthelp
#3 [01:38] <Jordan2> I press the play button on the launcher and sends me to the loading screen of Minecraft then it just flickers constantly and wont stop until it crashes my game, Minecraft used to work fine on my computer but now i cant even play, help would be really appreciated.
#4 [01:40] * Jordan2 [webchat@cpe-58-174-174-232.sb03.sa.asp.telstra.net] has quit. (Client Quit)
#5 [01:40] * Jordan4 [webchat@cpe-58-174-174-232.sb03.sa.asp.telstra.net] has joined #minecrafthelp
#6 [01:40] * Jordan4 [webchat@cpe-58-174-174-232.sb03.sa.asp.telstra.net] has quit. (Client Quit)
#7 [04:09] * knife [b3nk@killin.us] has quit. (Quit: WeeChat 1.9.1)
#8 [04:21] * Hexonjump [webchat@51.91.87.116.starhub.net.sg] has joined #minecrafthelp
#9 [04:37] * Uhu [webchat@p5B006676.dip0.t-ipconnect.de] has joined #minecrafthelp
#10 [04:37] * Uhu [webchat@p5B006676.dip0.t-ipconnect.de] has joined #minecrafthelp
#11 [04:39] * Uhu [webchat@p5B006676.dip0.t-ipconnect.de] has left #minecrafthelp
#12 [05:32] * shane [webchat@139.216.198.5] has joined #minecrafthelp
#13 [05:32] <shane> hi
#14 [05:33] <shane> I can not log on on my windows pc, I purchased Minecraft throught the app store and tried to log on with my Microsoft account and it fails
#15 [05:33] <shane> I tried a password reset it failed
#16 [05:34] <shane> I tried to create a new Minecraft account using my Microsoft account details and it also failed
#17 [07:45] * ryanvld [webchat@217-101-30-148.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#18 [07:46] <ryanvld> Hi, i've been trying to go in a mc server but for some reason a strange error occurs every time. i was wondering if someone could help me out?
#19 [08:03] * karim [webchat@i577BCE84.versanet.de] has joined #minecrafthelp
#20 [08:03] <karim> hey I don't get a email when I wanna
#21 [08:03] <karim> reset my security questions on my mokant account
#22 [08:06] <karim> is there anyone?
#23 [08:06] * karim [webchat@i577BCE84.versanet.de] has quit. (Client Quit)
#24 [08:07] * Cyrus [webchat@105.130.199.112.unknown.m1.com.sg] has joined #minecrafthelp
#25 [08:07] * Cyrus is now known as Guest2983
#26 [08:08] <Guest2983> Can't login to my account for 3 days straight
#27 [08:08] <Guest2983> it says invalid gmail or password. I change my password too but it still doesnt work
#28 [08:13] * Tom [webchat@12.197.208.46.dyn.plus.net] has joined #minecrafthelp
#29 [08:14] <Tom> Anyone here? I brought minecraft atleast 12 years ago now and signed up with a username any idea how I can recover the account I sent an email to support a week ago and havent heard back
#30 [08:22] * Ollie [webchat@M111108027062.v4.enabler.ne.jp] has joined #minecrafthelp
#31 [08:22] <Ollie> Hello?
#32 [08:29] <Greymagic27> Ollie, Hi. What's the issue?
#33 [08:30] <Ollie> I used to have a minecraft which i got back in alpha
#34 [08:30] <Ollie> I'm trying to access it now but i don't have access to my old hotmail account
#35 [08:30] <Ollie> And for some reason i can't log in with my old details
#36 [08:30] <Greymagic27> Ollie, Have you contacted hotmail about getting access to the account?
#37 [08:30] <Ollie> Yes and they've done nothing because i now live abroad and don't have access to my old number
#38 [08:31] <Greymagic27> Ollie, I see. You've only got one option, which is to email mojang and request they change the email linked to your account
#39 [08:31] <Greymagic27> ??> Ollie account/send-email
#40 [08:31] <Mightyena> Ollie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#41 [08:32] <Ollie> A. How can i get my transaction code without accessing my email
#42 [08:32] <Ollie> B. I've been on the waiting list since august 12th
#43 [08:32] <Greymagic27> Ollie, If you've already sent an email, you'll need to wait for a reply.
#44 [08:33] <Ollie> I've waited for two months
#45 [08:33] <Ollie> How long does it take
#46 [08:33] <Greymagic27> Ollie, It will take as long as it takes.
#47 [08:34] <Ollie> You don't have to be sarcastic
#48 [08:35] <Ollie> Terrible attitude
#49 [08:35] <Greymagic27> Ollie, I'm sorry it came across that way, it wasn't intended.
#50 [08:35] <Ollie> How else could you come across
#51 [08:36] <Greymagic27> Ollie, Either way the statement holds true. You're just going to need to be patient
#52 [08:36] <Ollie> Its a joke
#53 [08:36] <Ollie> Why did you double down aha
#54 [08:36] <Ollie> Where did you learn customer service
#55 [08:37] <Ollie> If i can get my transaction id what should i do anyway
#56 [08:37] <Greymagic27> Ollie, Only mojang can answer that I'm afraid.
#57 [08:38] <Ollie> I'm on the mojang help irc
#58 [08:38] <Ollie> Surely you should know if you're an operator
#59 [08:38] <Greymagic27> Ollie, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#60 [08:38] <Ollie> God this help centre is a shambles
#61 [08:38] <Greymagic27> And I know it's nitpicky. But I'm trusted, not an operator
#62 [08:39] <Greymagic27> Ollie, It says when you join that we're volunteers. Which means we can't access any account information.
#63 [08:39] * Tom [webchat@12.197.208.46.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#64 [08:39] <Ollie> I'm not talking about you
#65 [08:39] <Ollie> I'm talking about mojang
#66 [08:40] * TheCuteMercy [webchat@host86-183-175-246.range86-183.btcentralplus.com] has joined #minecrafthelp
#67 [08:40] <nate> Ollie: I don't think you seem to understand this channel as the topic implies is a "Community" support channel
#68 [08:40] <nate> There is no mojang here
#69 [08:40] <Ollie> I know
#70 [08:40] <TheCuteMercy> Hello, anyone know why my Java edition will not lauch.
#71 [08:40] <Ollie> I'm talking about the fact that they directed me to an irc that doesn't handle what they directed me to here for
#72 [08:40] <nate> Ah well when you say 'this help centre' I think people interpret that as you mean here in this chat lol. But yeah the online help docs are a disaster
#73 [08:41] <Greymagic27> TheCuteMercy, Hi. Are you talking about the launcher or the actual game?
#74 [08:41] <nate> Doesn't help their support tickets are backlogged months
#75 [08:41] <TheCuteMercy> Launcher.
#76 [08:41] <Greymagic27> TheCuteMercy, Beta or stable?
#77 [08:41] <TheCuteMercy> stable.
#78 [08:41] <Ollie> I got here from the account retrieval page
#79 [08:41] <Ollie> I managed to sort my old email i think
#80 [08:42] <Ollie> Somehow i guessed enough of the info that i entered into msn in about 2003
#81 [08:42] <Greymagic27> TheCuteMercy, https://bugs.mojang.com/browse/MCL-12191
#82 [08:42] <TheCuteMercy> I've tried everything reccomended online only thing I havent done is removed the files in %appdata%
#83 [08:42] * fea [webchat@softbank060158121216.bbtec.net] has joined #minecrafthelp
#84 [08:42] * fea [webchat@softbank060158121216.bbtec.net] has quit. (Client Quit)
#85 [08:43] <Ollie> Anyway
#86 [08:43] <Ollie> I guess its sorted now
#87 [08:43] * Ollie [webchat@M111108027062.v4.enabler.ne.jp] has quit. (Quit: webchat.esper.net)
#88 [08:43] <TheCuteMercy> "looks like you've used a newer launcher"
#89 [08:43] <TheCuteMercy> ugh
#90 [08:44] <TheCuteMercy> o-o
#91 [08:46] <TheCuteMercy> still doesnt work.
#92 [08:46] * BPs [webchat@5acda5f6.bb.sky.com] has joined #minecrafthelp
#93 [08:46] <Greymagic27> TheCuteMercy, If the workaround isn't working, post that on the bug report.
#94 [08:47] <TheCuteMercy> Found a fix
#95 [08:47] <TheCuteMercy> renaming appdata
#96 [08:47] <TheCuteMercy> .minecraft
#97 [08:47] <Greymagic27> Renaming .minecraft or the appdata folder?
#98 [08:48] <TheCuteMercy> to something else forces a relaunch
#99 [08:48] <TheCuteMercy> yup
#100 [08:48] <Greymagic27> TheCuteMercy, Which one :P. .minecraft or appdata
#101 [08:48] <TheCuteMercy> the .minecraft
#102 [08:48] <TheCuteMercy> obviously it hates the folder.
#103 [08:49] <Greymagic27> TheCuteMercy, That would suggest that running it in a 'blank slate' fixes it. I'll have to test that :P
#104 [08:50] * BPs [webchat@5acda5f6.bb.sky.com] has quit. (Client Quit)
#105 [08:50] <TheCuteMercy> Yup all that's needed is to rename the ".Minecraft" in ~~ C:\Users\"USERNAME"\AppData\Roaming
#106 [09:02] * kROME [webchat@port-92-201-62-230.dynamic.qsc.de] has joined #minecrafthelp
#107 [09:04] <kROME> Hello, can anybody help me? im gettin all the time the error that my email/password invalid is. but im 100% sure that im typing right. allready did changed the password 2 times and all the time i get the same error. i can login in on the mojang page, but nothing happens in launcher
#108 [09:05] <Greymagic27> ??> kROME tools/hjt
#109 [09:05] <Mightyena> kROME: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#110 [09:05] <Mightyena> kROME: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#111 [09:07] * Poweful [webchat@p57941B83.dip0.t-ipconnect.de] has joined #minecrafthelp
#112 [09:08] <Poweful> Hello, I got a little Problem. I couldnt remember my Account Name. So I couldnt change my Minecraft-Account to an Mojang-Account. Can you help me please?
#113 [09:09] <Greymagic27> Poweful, Hi. You'll need to contact mojang:
#114 [09:09] <Greymagic27> ??> Poweful account/send-email
#115 [09:09] <Mightyena> Poweful: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#116 [09:12] <kROME> Mightyena i did send the log file via pn
#117 [09:13] <Greymagic27> kROME, Send it here using paste.ubuntu.com
#118 [09:14] <kROME> https://paste.ubuntu.com/p/QHXfnVYK9K/
#119 [09:15] <Greymagic27> ??> kROME win/hosts/edit
#120 [09:15] <Mightyena> kROME: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#121 [09:15] <Mightyena> kROME: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#122 [09:15] <Greymagic27> kROME, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#123 [09:15] * gazpacho [webchat@96-70-8-25-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#124 [09:17] <gazpacho> Hello, I am having performance issues (lag spikes) and hitting the java.lang.OutOfMemoryError on my windows 10 64 bit surface pro 3 with 8GB of ram. Is anyone around that could help me troubleshoot? I've tried a lot of options.
#125 [09:21] <kROME> It worked thanks :)
#126 [09:21] * kROME [webchat@port-92-201-62-230.dynamic.qsc.de] has quit. (Quit: webchat.esper.net)
#127 [09:21] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has quit. (Ping timeout: 198 seconds)
#128 [09:23] * benhunter09 [Ben@2600:3c01:e001:3999::900] has quit. (Ping timeout: 202 seconds)
#129 [09:24] * Hadar [webchat@dynamic.185.3.145.88.ccc.net.il] has joined #minecrafthelp
#130 [09:26] <Hadar> there is a way to do family sharing? because im not going to buy minecraft for me and again for my brother.
#131 [09:27] <Greymagic27> ??> gazpacho launcher/log-txt
#132 [09:27] <Mightyena> gazpacho: We need to see your full launcher log, which is created in the game directory.
#133 [09:27] <Mightyena> gazpacho: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#134 [09:33] <gazpacho> http://paste.ubuntu.com/p/7Pw9Zj2mtK/
#135 [09:33] <gazpacho> I believe it is having other problems now but before I was lagging every 3 seconds and then hitting the java heap error
#136 [09:34] <Greymagic27> ??> gazpacho win/vars
#137 [09:34] <Greymagic27> ??> gazpacho info/vars
#138 [09:34] <Mightyena> gazpacho: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#139 [09:34] <Greymagic27> gazpacho, Do you have razer synapse installed?
#140 [09:34] <gazpacho> I do not believe so
#141 [09:35] <Greymagic27> gazpacho, Alright. Follow the steps Mightyena sent above.
#142 [09:36] <gazpacho> trying now, thank you
#143 [09:37] <gazpacho> that immediately fixed it
#144 [09:37] <gazpacho> thank you so much!!!
#145 [09:38] <Greymagic27> gazpacho, No problem!
#146 [09:39] * gazpacho [webchat@96-70-8-25-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#147 [10:09] * slothprophet [webchat@108-226-229-73.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#148 [10:09] <slothprophet> hello
#149 [10:09] <Greymagic27> slothprophet, Hey. What's the issue?
#150 [10:09] <slothprophet> I cannot log in on the launcher. tried changing my password, and I can log in on the website, but not the launcher
#151 [10:10] <Greymagic27> ??> slothprophet tools/hjt
#152 [10:10] <Mightyena> slothprophet: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#153 [10:10] <Mightyena> slothprophet: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#154 [10:12] <slothprophet> done
#155 [10:12] * nick [webchat@ip4da76b29.direct-adsl.nl] has joined #minecrafthelp
#156 [10:12] <nick> Hello
#157 [10:12] * nick is now known as Guest50002
#158 [10:13] <Greymagic27> slothprophet, Send the URL here
#159 [10:13] <Greymagic27> Guest50002, Hi. What's the issue?
#160 [10:13] <Guest50002> If i try to launch my game it tells me my game crashed
#161 [10:13] <slothprophet> https://paste.ubuntu.com/p/gKGjnXjdpP/
#162 [10:13] <Greymagic27> ??> Guest50002 launcher/log-txt
#163 [10:13] <Mightyena> Guest50002: We need to see your full launcher log, which is created in the game directory.
#164 [10:13] <Mightyena> Guest50002: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#165 [10:13] <Greymagic27> ??> slothprophet av/avg
#166 [10:13] <Mightyena> slothprophet: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#167 [10:13] <Mightyena> slothprophet: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#168 [10:14] * Guest50002 [webchat@ip4da76b29.direct-adsl.nl] has quit. (Client Quit)
#169 [10:17] * slothprophet [webchat@108-226-229-73.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#170 [10:17] <slothprophet> hey i got disconnected sorry
#171 [10:17] * MrFloppyDisc [webchat@128.210.114.78.rev.sfr.net] has joined #minecrafthelp
#172 [10:17] <slothprophet> i disabled avg and here is the launcher log https://paste.ubuntu.com/p/qj622krmD2/
#173 [10:18] * slothprophet [webchat@108-226-229-73.lightspeed.bcvloh.sbcglobal.net] has quit. (Client Quit)
#174 [10:18] * MrFloppyDisc [webchat@128.210.114.78.rev.sfr.net] has quit. (Client Quit)
#175 [10:32] * Elkku [webchat@89-27-12-204.bb.dnainternet.fi] has joined #minecrafthelp
#176 [10:32] <Elkku> HI
#177 [10:33] * Bobinton [webchat@cpc91324-watf11-2-0-cust299.15-2.cable.virginm.net] has joined #minecrafthelp
#178 [10:33] <Elkku> hi
#179 [10:33] <Bobinton> I really need some help
#180 [10:33] <Elkku> I have the same problem
#181 [10:34] <Greymagic27> Elkku, Bobinton Hi. What's the issue(s)?
#182 [10:34] <Bobinton> When i try to change my username on my profile, the tab glitches and stops working
#183 [10:35] <Elkku> I cannot get Return email in gmail
#184 [10:35] <Greymagic27> Bobinton, Have you tried using another device?
#185 [10:35] <Greymagic27> ??> Elkku account/email-missing
#186 [10:35] <Mightyena> Elkku: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#187 [10:35] <Mightyena> Elkku: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#188 [10:35] <Mightyena> Elkku: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#189 [10:35] <Elkku> ok thank you so much!
#190 [10:38] * dimi [webchat@d54c3cdda.access.telenet.be] has joined #minecrafthelp
#191 [10:38] <dimi> hello
#192 [10:38] * Bobinton [webchat@cpc91324-watf11-2-0-cust299.15-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#193 [10:38] * dimi [webchat@d54c3cdda.access.telenet.be] has quit. (Client Quit)
#194 [10:40] <Elkku> hi
#195 [10:40] <Elkku> How i can contact to Mojang
#196 [10:41] <Greymagic27> ??> Elkku account/send-email
#197 [10:41] <Mightyena> Elkku: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#198 [10:55] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 378 seconds)
#199 [11:01] * Ancients [webchat@lfbn-1-12063-17.w90-92.abo.wanadoo.fr] has joined #minecrafthelp
#200 [11:01] <Ancients> Hello
#201 [11:02] <Ancients> I have an issue, trying to create an account on mojang (i've just bought minecraft)
#202 [11:03] <Greymagic27> Ancients, Hi. What problem are you having when you try to create your account?
#203 [11:04] <Ancients> When i try to create an account, i enter all the information then valid it but it doesn't work it says "invalid registration" with this as detail: IllegalArgumentException: Registration failed.
#204 [11:04] <Ancients> Hi Greymagic
#205 [11:05] <Greymagic27> Ancients, Hmm. That looks like a website error to me. Have you tried doing it from another device?
#206 [11:05] <Ancients> Hm should try from another explorer like safari? I just tried on chrome
#207 [11:05] <Ancients> should i
#208 [11:06] <Greymagic27> Ancients, Try another browser, if that doesn't work try another device.
#209 [11:06] * Nesborren [webchat@c213-89-118-109.bredband.comhem.se] has joined #minecrafthelp
#210 [11:06] <Ancients> Ok, i'm on it, thanks
#211 [11:06] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#212 [11:07] * Nesborren [webchat@c213-89-118-109.bredband.comhem.se] has quit. (Client Quit)
#213 [11:09] <Ancients> Greymagic27 Ok it works well on safari, so yeah maybe a bug from chrome idk. Thank you for your support anyway!
#214 [11:09] <Greymagic27> Ancients, No problem :)
#215 [11:13] * Ancients [webchat@lfbn-1-12063-17.w90-92.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#216 [11:17] * clarjon1 [~clarjon1@23-248-49-196.tpia.execulink.com] has quit. (Ping timeout: 190 seconds)
#217 [11:22] <Elkku> I did connect to Mojang
#218 [11:23] * sendrik [webchat@103.97.211.65] has joined #minecrafthelp
#219 [11:23] <sendrik> hey
#220 [11:24] <sendrik> Whenever I Launch Minecraft , It Gets Stuck On Loading Screen And Doesnt Move Forward Help Me
#221 [11:24] <Greymagic27> ??> sendrik av/adwcleaner
#222 [11:24] <Mightyena> sendrik: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#223 [11:24] <Mightyena> sendrik: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#224 [11:25] <sendrik> thanks Mightyena Greymagic27
#225 [11:39] * Elkku [webchat@89-27-12-204.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#226 [11:52] * Natalie [webchat@108-239-53-118.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#227 [11:53] <Natalie> I have been having issues starting my game up, the launcher starts loading but then freezes and crashes.
#228 [11:54] * Natalie [webchat@108-239-53-118.lightspeed.gdrpmi.sbcglobal.net] has quit. (Client Quit)
#229 [11:57] * maciejdrummer [webchat@244.181.202.62.dynamic.cgnat.res.cust.swisscom.ch] has joined #minecrafthelp
#230 [11:58] <maciejdrummer> i cant see the F3 x z c i need help
#231 [11:59] * maciejdrummer [webchat@244.181.202.62.dynamic.cgnat.res.cust.swisscom.ch] has quit. (Client Quit)
#232 [12:26] * Phoebe2327 [webchat@188.29.164.188.threembb.co.uk] has joined #minecrafthelp
#233 [12:27] <Phoebe2327> I've forgotten my password and I'm not getting a reset email, it's not in my junk/spam folder either as I have checked there as well. What do I do?
#234 [12:29] <Greymagic27> Phoebe2327, Hi. What email provider do you use?
#235 [12:30] <Phoebe2327> Gmail
#236 [12:31] <Greymagic27> ??> Phoebe2327 account/send-email
#237 [12:31] <Mightyena> Phoebe2327: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#238 [12:32] <Phoebe2327> Mightyena I haven't got either of those things unfortunately as I had gotten rid of the gift card after activating it. I didn't think I needed it.
#239 [12:32] <Greymagic27> Phoebe2327, Give as much information as possible
#240 [12:35] <Phoebe2327> I forgot my password on my account and I haven't been able to access it, due to not having the gift card code, I had disposed of it after activating it. I've tried sending a few emails to Mojang but they never got back to me, even before July, when they said that they had a backlog of requests. I've tried all the passwords that I can think of, and
#241 [12:35] <Phoebe2327> none have worked. The reset email is not in either my normal Gmail folder or the junk/spam either.
#242 [12:36] <Greymagic27> Phoebe2327, When did you send the first email? Do you know the exact date?
#243 [12:37] <Phoebe2327> Let me check
#244 [12:38] <Phoebe2327> I had sent it way before August, I can't recall the exact date but the other email I sent, says August 17th 2019
#245 [12:42] <Greymagic27> Phoebe2327, Do you have the Support ticket number still?
#246 [12:44] * Phoebe2327 [webchat@188.29.164.188.threembb.co.uk] has joined #minecrafthelp
#247 [12:45] <Phoebe2327> Hi. Sorry. I lost connection after sending about the last email being sent on August 17th, 2019. Did you say anything in response?
#248 [12:45] <Greymagic27> Phoebe2327, No problem. Do you have the Support ticket number still?
#249 [12:46] <Phoebe2327> Would that be the reference number? I think it says that, anyway..
#250 [12:47] <Greymagic27> Phoebe2327, I think that's the one
#251 [12:48] <Phoebe2327> " Case #: 2959758."
#252 [12:50] <Greymagic27> Phoebe2327, Thanks. I'll see what I can do about it being answered. Although, if the backlog hasn't yet caught up it may just be a case of waiting.
#253 [12:51] <Phoebe2327> That's what I was thinking but thank you either way :)
#254 [12:53] * sarah [webchat@174-23-182-221.slkc.qwest.net] has joined #minecrafthelp
#255 [12:54] <sarah> hello
#256 [12:54] <Phoebe2327> Hi
#257 [12:56] <sarah> So I have a issue, I deleted my email that was connected with my Mojang account (lufyia) and I need to change the password because I forgot it, and I dont really remember the security questions because I made it about 3 years ago and have been inactive with it
#258 [12:56] <sarah> Is there anything I can do to get it into the account?
#259 [12:57] <sarah> get back into*
#260 [12:58] <Phoebe2327> Ah, you've got the same, kind of, issue as me unfortunately. Are you able to get back onto the email?
#261 [12:58] <sarah> sadly no
#262 [12:58] <Phoebe2327> Do you have the transaction ID or the gift code thingy?
#263 [12:59] <sarah> Nope
#264 [12:59] * MrErroR [webchat@77-45-92-250.sta.asta-net.com.pl] has joined #minecrafthelp
#265 [12:59] <sarah> I bought when I was like 12
#266 [13:00] <sarah> I have no idea where that went
#267 [13:00] <MrErroR> Hello I forgot password for my minecraft account, and I forgot password for my email account too. What can I do to log in to my account?
#268 [13:00] <Phoebe2327> Oh, ok. I mean.. I'm not sure what else to say cuz I'm not like... staff or whatever, but maybe send an mail to Mojang although there's a lot of backlog in replies
#269 [13:01] <sarah> Ngl I thought you were until about like 2 mins ago
#270 [13:01] * Phoebe2327 [webchat@188.29.164.188.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#271 [13:02] * Phoebe2327 [webchat@188.29.164.188.threembb.co.uk] has joined #minecrafthelp
#272 [13:03] <Phoebe2327> Haha. I just thought I'd try to help whilst one of the people are trying to sort one of my issues out
#273 [13:03] * Phoebe2327 [webchat@188.29.164.188.threembb.co.uk] has quit. (Client Quit)
#274 [13:06] * Risker [webchat@pc-75-227-120-200.cm.vtr.net] has joined #minecrafthelp
#275 [13:08] * Phoebe2327 [webchat@188.29.164.188.threembb.co.uk] has joined #minecrafthelp
#276 [13:08] * JellyManBloop [webchat@S0106f0f2493d0d13.tb.shawcable.net] has joined #minecrafthelp
#277 [13:09] * MrErroR [webchat@77-45-92-250.sta.asta-net.com.pl] has quit. (Quit: webchat.esper.net)
#278 [13:10] * Risker [webchat@pc-75-227-120-200.cm.vtr.net] has quit. (Client Quit)
#279 [13:13] <Phoebe2327> Greymagic27 I gather I have to wait for a response?
#280 [13:31] <JellyManBloop> the bees are somewhat bland because they lack AI when it comes to collecting honey because they will spin around in circles for no reason and stay one place when there is no nest. here is something you should work on. they should go to the nearest nest or hive they can find, another thing is the hives should have a meter which shows the levels so i
#281 [13:31] <JellyManBloop> t will be more easier to know when its ready.
#282 [13:34] * Phoebe2327 [webchat@188.29.164.188.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#283 [13:40] <Greymagic27> JellyManBloop, Hey. That sounds like something for https://feedback.minecraft.net/hc/en-us
#284 [13:41] <JellyManBloop> oh thanks
#285 [14:26] * Larry1212 [webchat@cpe-65-185-168-228.neo.res.rr.com] has joined #minecrafthelp
#286 [14:26] <Larry1212> Hello I'm on mac and my Minecraft won't open it just crashes before it even opens how do i fix it?
#287 [14:35] * Larry1212 [webchat@cpe-65-185-168-228.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#288 [14:36] * Phoebe2327 [webchat@94.197.121.147.threembb.co.uk] has joined #minecrafthelp
#289 [14:36] * Phoebe2327 [webchat@94.197.121.147.threembb.co.uk] has quit. (Client Quit)
#290 [14:37] * Chad5 [webchat@156.57.104.208] has joined #minecrafthelp
#291 [14:37] * Phoebe2327 [webchat@94.197.121.147.threembb.co.uk] has joined #minecrafthelp
#292 [14:37] <Phoebe2327> Hi. I just popped on to see if there's been any response to my earlier question.
#293 [14:38] * Chad5 [webchat@156.57.104.208] has quit. (Client Quit)
#294 [14:38] * Mikey [webchat@95-44-13-152-dynamic.agg2.ddk.dbc-mgr.eircom.net] has joined #minecrafthelp
#295 [14:38] <Mikey> Hello
#296 [14:39] <Mikey> I went to change my username and when I did it logged me out of my account but it uses a deactivated yahoo email
#297 [14:39] <Mikey> I am not able to change my email as I cannot verify my email
#298 [14:40] <Mikey> Is there any way to change this?
#299 [14:47] * Phoebe2327 [webchat@94.197.121.147.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#300 [14:48] * Bobinton [webchat@cpc91324-watf11-2-0-cust299.15-2.cable.virginm.net] has joined #minecrafthelp
#301 [14:49] <Bobinton> Hello
#302 [14:50] <Bobinton> I need help
#303 [14:52] <Bobinton> I changed my name but it's not showing up at all AND I can't use multiplayer
#304 [14:53] <mattym> ??> Bobinton launcher/relog
#305 [14:53] <Mightyena> Bobinton: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#306 [14:53] * AlwaysLate421 [webchat@185.163.189.93.wavetelecom.com] has joined #minecrafthelp
#307 [14:54] <AlwaysLate421> I cannot Join, replace or close my realm and the one time I connected was for about 5 minutes and then I got "Kicked by an operator". Every other time I've tried to connect it's said "An error occurred please try again later"
#308 [14:55] <mattym> AlwaysLate421, Check the info here https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms
#309 [14:57] <AlwaysLate421> tried everything on that page and nothing has worked
#310 [14:57] <AlwaysLate421> but I can't find the server status' page
#311 [14:57] <mattym> AlwaysLate421, You are the Realm owner correct?
#312 [14:58] <AlwaysLate421> yes
#313 [14:58] <mattym> AlwaysLate421, Is it a Bedrock or Java Realm?
#314 [14:58] <AlwaysLate421> java
#315 [14:58] <mattym> AlwaysLate421, Log in at account.mojang.com/me there should be a section there.
#316 [14:59] <Bobinton> It didn't work
#317 [14:59] <Bobinton> -W-
#318 [14:59] <mattym> Bobinton, Are you sure you logged completely out first?
#319 [14:59] <Bobinton> Yes
#320 [15:00] <AlwaysLate421> everything seems fine on that page
#321 [15:00] <AlwaysLate421> still no luck
#322 [15:00] <mattym> AlwaysLate421, Then you will need to contact Mojang.
#323 [15:03] * Bobinton [webchat@cpc91324-watf11-2-0-cust299.15-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#324 [15:04] <AlwaysLate421> I can't even find where to contact them
#325 [15:04] <mattym> ??> AlwaysLate421 mojang/email
#326 [15:04] <Mightyena> AlwaysLate421: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#327 [15:04] <Mightyena> AlwaysLate421: Note: Do NOT send more than one at a time.
#328 [15:05] <AlwaysLate421> ty
#329 [15:06] <Mikey> I changed my name and now i cant log in because it uses a deactivated email and i cant verify is there a way to change my email without verifying
#330 [15:08] <mattym> Mikey, When did you change the name?
#331 [15:09] <Mikey> About an hour ago
#332 [15:09] <mattym> Mikey, Your login details should not have changed, regardless of if the email exists or not
#333 [15:10] <Mikey> Yes but i need to verify my email but the email i have set up is deactivated
#334 [15:10] <mattym> ??> Mikey account/send-email
#335 [15:10] <Mightyena> Mikey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#336 [15:10] <Mikey> Ok thank you
#337 [15:12] * dom [webchat@135-180-29-34.fiber.static.sonic.net] has joined #minecrafthelp
#338 [15:12] <dom> hello
#339 [15:13] * dom [webchat@135-180-29-34.fiber.static.sonic.net] has quit. (Client Quit)
#340 [15:24] * zizou4 [webchat@lfbn-lil-1-93-57.w90-45.abo.wanadoo.fr] has joined #minecrafthelp
#341 [15:24] <zizou4> Hi
#342 [15:33] * by777 [webchat@ip174-71-1-32.om.om.cox.net] has joined #minecrafthelp
#343 [15:34] <by777> my Realms will not load, just says connecting and then an
#344 [15:34] <by777> Error has occurred
#345 [15:42] * help_me [webchat@84-24-171-35.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#346 [15:44] * bighossman_ [webchat@c-73-133-1-136.hsd1.dc.comcast.net] has joined #minecrafthelp
#347 [15:44] <bighossman_> for some reason I cant connect to my realm
#348 [15:44] <bighossman_> it just say an error occurred please try again later \
#349 [15:44] * catchingfire3 [webchat@c-73-123-209-24.hsd1.ma.comcast.net] has joined #minecrafthelp
#350 [15:45] <bighossman_> everyone that is on my realm is having the same problem
#351 [15:45] <bighossman_> any help
#352 [15:45] <catchingfire3> how do i change the ender dragon's glowing eyes so i dont have them on the dragon?
#353 [15:45] * bighossman_ [webchat@c-73-133-1-136.hsd1.dc.comcast.net] has quit. (Client Quit)
#354 [15:47] * samantha [webchat@071-047-203-113.res.spectrum.com] has joined #minecrafthelp
#355 [15:47] <catchingfire3> does anyone know how to change the texture of the ender dragon's purple glowing eyes and the part of the mouth that glows? im trying to make a resource pack where it has waluigi's face but the glowing parts stop the face from showing
#356 [15:50] <samantha> Hi im having trouble reinstalling Minecraft yesterday I decided to reset my computer so it runs better and I also bought 3gb server so I have might have two things I need but the main thing is that when I reinstalled Minecraft I was having trouble with mods I didn't get a mod file so I made one and I put "mods" for the name and it still didn't work
#357 [15:50] <samantha>
#358 [15:53] <mattym> catchingfire3, The planetminecraft forums would probably be the best place to get that info.
#359 [15:53] <mattym> samantha, We do not help with mods/modding here.
#360 [15:55] <catchingfire3> okay thanks +mattym
#361 [15:56] * catchingfire3 [webchat@c-73-123-209-24.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#362 [16:00] * help_me [webchat@84-24-171-35.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#363 [16:05] * by777 [webchat@ip174-71-1-32.om.om.cox.net] has quit. (Quit: webchat.esper.net)
#364 [16:07] * Highness [webchat@cpe-69-133-207-122.cinci.res.rr.com] has joined #minecrafthelp
#365 [16:08] <Highness> Hey Im having issues with Minecraft. Every time I try to start a single player world or join a server the game crashes before it can load in. It doesn't even try to load it just crashes.
#366 [16:08] <Highness> I've tried a lot of different things but I cant figure out what the issue is. It doesn't give me any error code or crash log either.
#367 [16:13] * samantha [webchat@071-047-203-113.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#368 [16:13] * jay [webchat@ip70-177-79-204.ok.ok.cox.net] has joined #minecrafthelp
#369 [16:13] <Highness> There are people here right?...
#370 [16:13] <GreyVulpine> Sometimes
#371 [16:15] <Highness> Ok well I just need some assistance I've searched up a ton and I still cant figure out what is happening. I cant join a server or even start a world it just crashes.
#372 [16:15] <GreyVulpine> No crash or error report. Are you sure you have that option enabled in the launcher?
#373 [16:15] <Highness> Yes it is enabled
#374 [16:16] <GreyVulpine> So, describe what exactly happens when it crashes.
#375 [16:16] <Highness> So If I join a server it just stays on an empty screen (Just showing the dirt background) and then it says not responding and closes. No crash reports are given with it
#376 [16:17] <GreyVulpine> Has it always been doing this? Have you ever gotten into a server successfully before?
#377 [16:18] <Highness> It was working fine when I first installed it (Brand new PC) then it just stopped working
#378 [16:19] <GreyVulpine> Are you running the latest stable version of minecraft or a snapshot release?
#379 [16:19] <Highness> Latest stable
#380 [16:19] <GreyVulpine> Tried reinstalling minecraft?
#381 [16:19] <Highness> multiple times
#382 [16:20] <GreyVulpine> Walk me through that process. What do you do?
#383 [16:20] <Highness> You mean for reinstalling Minecraft?
#384 [16:20] <GreyVulpine> Yes.
#385 [16:21] <Highness> Uh normal process... I don't know of any different process of installing it so.
#386 [16:22] <GreyVulpine> So, you delete the launcher, redownload it fresh from minecraft.net/download. You go into your .minecraft folder and delete everything but your saves folder, relaunch minecraft and log in so that the launcher redownloads fresh files, right?
#387 [16:22] <Highness> Could this be due to a ram issue? Like not enough available ram for it to work properly
#388 [16:22] <Highness> Yes ive reinstalled it all. Like every single file.
#389 [16:22] <GreyVulpine> If it was a RAM issue, you wouldn't be able to run minecraft in the first place
#390 [16:23] <Highness> Ok
#391 [16:24] <Highness> Should I try reinstalling again?
#392 [16:24] <GreyVulpine> I would try once more.
#393 [16:25] <Highness> Ok I have deleted everything related to Minecraft.
#394 [16:26] * Fhurno [webchat@37.173.172.229] has joined #minecrafthelp
#395 [16:27] <jay> I need help, I bought minecraft a long time ago in beta and played on a computer a quite a bit and even when the full game was released, but i stopped playing and then they switched it up. I remember the email i used to use but can't remember the password or username. so is it even possible to recover the account somehow and switch everything over
#396 [16:27] <jay> to a new email bc i no longer have access to the old one?
#397 [16:27] <GreyVulpine> Yes. You would need to send in a ticket to Mojang Support
#398 [16:28] * Fhurno [webchat@37.173.172.229] has quit. (Client Quit)
#399 [16:29] <jay> Ive been trying to figure out where to do that but have struggled a tad
#400 [16:29] <GreyVulpine> https://help.minecraft.net/hc/en-us
#401 [16:29] <GreyVulpine> Somewhere on there.
#402 [16:30] * Grant [webchat@c-71-199-145-216.hsd1.ga.comcast.net] has joined #minecrafthelp
#403 [16:30] <GreyVulpine> https://help.minecraft.net/hc/en-us/requests/new
#404 [16:30] <jay> Thank you!
#405 [16:34] * Grant [webchat@c-71-199-145-216.hsd1.ga.comcast.net] has quit. (Client Quit)
#406 [16:42] * Grant [webchat@c-71-199-145-216.hsd1.ga.comcast.net] has joined #minecrafthelp
#407 [16:44] * Kilo [webchat@c-69-243-161-132.hsd1.il.comcast.net] has joined #minecrafthelp
#408 [16:44] * Highness [webchat@cpe-69-133-207-122.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#409 [16:44] <Grant> i went to minecon 2016 and got the email for the cape and tried to redeem it but i didn't work
#410 [16:45] <GreyVulpine> Fill out a support ticket form at: https://help.minecraft.net/hc/en-us/requests/new
#411 [16:45] <Grant> ok thanks!
#412 [16:45] <Grant> ok thanks!
#413 [16:45] * Grant [webchat@c-71-199-145-216.hsd1.ga.comcast.net] has left #minecrafthelp
#414 [16:47] <Kilo> I've been trying to connect to my realms server and haven't been able to. My friends aren't able to join either so I'm assuming its a server issue. I've closed it and opened it, switched worlds, backed up the world, nothing works
#415 [16:47] * VADemon [~VADemon@static.36.81.243.136.clients.your-server.de] has quit. (Quit: left4dead)
#416 [16:49] <GreyVulpine> Fill out a support ticket form at: https://help.minecraft.net/hc/en-us/requests/new
#417 [16:53] * VADemon [~VADemon@static.36.81.243.136.clients.your-server.de] has joined #minecrafthelp
#418 [16:56] <Kilo> thanks, I'll see if that works
#419 [16:56] * Kilo [webchat@c-69-243-161-132.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#420 [17:09] * mack [webchat@mta-98-0-51-114.maine.rr.com] has joined #minecrafthelp
#421 [17:09] * mack [webchat@mta-98-0-51-114.maine.rr.com] has quit. (Client Quit)
#422 [17:09] * levelupack [webchat@mta-98-0-51-114.maine.rr.com] has joined #minecrafthelp
#423 [17:10] <levelupack> hello!
#424 [17:12] <levelupack> me and some friends have a relm but when we went on today, none of us could get in due to the long "connecting to server" message and then "an error occurred, please try again later"
#425 [17:28] * Joe [webchat@74-196-61-42.washcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#426 [17:29] <Joe> My realms is not working. It will not load on my laptop, my brothers laptop, or my friends computer. None of us can get into the world I created yesterday.
#427 [17:29] * Mikey [webchat@95-44-13-152-dynamic.agg2.ddk.dbc-mgr.eircom.net] has quit. (Quit: webchat.esper.net)
#428 [17:32] * jay [webchat@ip70-177-79-204.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#429 [17:34] * Lmsebas248 [webchat@161-7-188-190.cab.prima.net.ar] has joined #minecrafthelp
#430 [17:34] <Lmsebas248> hello
#431 [17:34] <Lmsebas248> i need help whit any
#432 [17:35] <Lmsebas248> In March I bought the game and I was playing a lot, the last time it had been less than a month, and today it tells me that my email was deleted but not my account, my username is not, why is this ?
#433 [17:36] * Abel [webchat@50-80-23-102.client.mchsi.com] has joined #minecrafthelp
#434 [17:37] * Mia [webchat@client-173.225.226.159.dfwtx.partnershipbroadband.com] has joined #minecrafthelp
#435 [17:38] <Mia> I am trying to log into the realm and it wont let me
#436 [17:39] <Abel> hello! i was wondering if anyone could help with the issue of not being able to change usernames? the page just freezes up. i read about it on reddit, but i thought it was just an issue for that person.
#437 [17:40] * Mia [webchat@client-173.225.226.159.dfwtx.partnershipbroadband.com] has quit. (Client Quit)
#438 [17:41] <Lmsebas248> In March I bought the game and I was playing a lot, the last time it had been less than a month, and today it tells me that my email was deleted but not my account, my username is not, why is this ?
#439 [17:45] * Joe [webchat@74-196-61-42.washcmtc01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#440 [17:50] <Lmsebas248> In March I bought the game and I was playing a lot, the last time it had been less than a month, and today it tells me that my email was deleted but not my account, my username is not, why is this ?
#441 [17:50] <Lmsebas248> help pls
#442 [17:53] * levelupack [webchat@mta-98-0-51-114.maine.rr.com] has quit. (Quit: webchat.esper.net)
#443 [17:57] <Lmsebas248> In March I bought the game and I was playing a lot, the last time it had been less than a month, and today it tells me that my email was deleted but not my account, my username is not, why is this ?
#444 [17:58] <Lmsebas248> Absol help me pls
#445 [18:14] * Nick3 [webchat@173-216-124-182-mont.mid.dyn.suddenlink.net] has joined #minecrafthelp
#446 [18:15] * Nick3 [webchat@173-216-124-182-mont.mid.dyn.suddenlink.net] has quit. (Client Quit)
#447 [18:24] <Lmsebas248> In March I bought the game and I was playing a lot, the last time it had been less than a month, and today it tells me that my email was deleted but not my account, my username is not, why is this ?
#448 [18:56] * Day [webchat@static-50-43-40-12.bvtn.or.frontiernet.net] has joined #minecrafthelp
#449 [18:57] <Day> How long does it take for a profile name change to go into effect on the server side?
#450 [18:58] * loganrde [webchat@c-69-143-175-170.hsd1.md.comcast.net] has joined #minecrafthelp
#451 [18:58] <GreyVulpine> It's instant
#452 [19:00] <Day> I am on the whitelist to a server, but it is attempting to use my recently changed name as my profile ID, when trying to add that name, it states no longer exists
#453 [19:00] <Day> the new name states, invalid
#454 [19:00] <loganrde> There seems to be a bug in the payment portal for minecraft... it will not accept any username that is typed in, and yes I have tried names not currently being used.
#455 [19:00] <Day> failed to verify
#456 [19:00] <GreyVulpine> Day - Log out of the launcher and back in
#457 [19:01] <loganrde> I would simply like to purchase the game lol
#458 [19:02] <Day> Ahhh log out, cant just close it...gotcha
#459 [19:03] <Day> That worked
#460 [19:03] <Day> Thank you GreyVulpine
#461 [19:03] * Sinnomon [webchat@c-71-229-32-54.hsd1.ga.comcast.net] has joined #minecrafthelp
#462 [19:04] <Sinnomon> hello?
#463 [19:04] <Sinnomon> I have a question regarding a java realm
#464 [19:05] <Sinnomon> I bought a minecraft java card at a local store, hoping it would add currency to my account so i could purchase a realm
#465 [19:05] <Sinnomon> or well, renew the realm
#466 [19:05] <Sinnomon> instead its just a game download
#467 [19:05] <GreyVulpine> Yeah
#468 [19:06] <Sinnomon> is there any way i can convert it into some sort of payment
#469 [19:06] <GreyVulpine> Those prepaid cards are only for the redemption of a game
#470 [19:06] <Sinnomon> alright
#471 [19:06] <GreyVulpine> You cannot convert it into anything else
#472 [19:06] <Sinnomon> thanks ig
#473 [19:07] <loganrde> GreyVulpine do you have any idea why this issue is occurring in the minecraft java payment portal?
#474 [19:07] <Sinnomon> no
#475 [19:07] <GreyVulpine> loganrde - Couldn't tell you.
#476 [19:07] <GreyVulpine> loganrde - Couldn't tell you.
#477 [19:07] * Sinnomon [webchat@c-71-229-32-54.hsd1.ga.comcast.net] has left #minecrafthelp
#478 [19:09] <loganrde> Who can I contact about this?
#479 [19:11] <loganrde> Im literally just trying to purchase the game and I can't seem to get any help with this problem... just want to pointed to someone
#480 [19:11] <loganrde> or something
#481 [19:12] <mattym> loganrde, When you are trying to enter the name, is it asking for anything else on that screen?
#482 [19:12] <loganrde> It is simply telling me that every username is unavailable - literally anything
#483 [19:13] <loganrde> and you need a username in order to make a purchase; ive tried to just make the purchase and it gives me a "braintreeerror"
#484 [19:13] <mattym> loganrde, Are any ad-blockers or similar running on the browser?
#485 [19:14] <loganrde> yes
#486 [19:14] <mattym> loganrde, Turn them off and try again.
#487 [19:15] <loganrde> Still is not working
#488 [19:15] <loganrde> It switches back and forth between what is wrong with the username
#489 [19:15] <loganrde> Should I not use google chrome?
#490 [19:16] <mattym> loganrde, As I asked before, is anything else being filled in on that page?
#491 [19:16] <loganrde> I'm not sure what you mean by that - I turned off my ad blocker and nothing else is on ?
#492 [19:16] <loganrde> I apologize
#493 [19:17] <mattym> loganrde, On the page where you are getting the errors. Is the username the only box/field its asking you to fill in?
#494 [19:18] <loganrde> On the payment portal, it's asking me to fill in username and then credit card info - it lets me enter characters in every box including the credit card info but it keeps saying after writing any username in the username box "that it is not available"
#495 [19:19] <mattym> loganrde, Are you making sure to only use English Alphanumeric characters?
#496 [19:20] <loganrde> yes
#497 [19:20] * blakewalker [webchat@cpe-76-183-21-193.tx.res.rr.com] has joined #minecrafthelp
#498 [19:20] <mattym> loganrde, Can you give an example of a name you have tried that you believe should be available but is not working?
#499 [19:21] <blakewalker> I cant connect to my realm
#500 [19:22] <mattym> blakewalker, https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms
#501 [19:22] <loganrde> I'm literally just typing in random things, including ones I'm finding on the MC name finder that are currently not in use
#502 [19:23] <loganrde> It has also given me an error for "trying too many usernames"
#503 [19:23] <mattym> loganrde, Keeping them below 15/16 characters in length?
#504 [19:24] <loganrde> Yes
#505 [19:24] <mattym> loganrde, If you hit one of their limits, you may want to wait a full hour with no attempts then give it another shot.
#506 [19:25] <loganrde> I know, I have done that... I've been trying to purchase the game since 10/19
#507 [19:26] <loganrde> So I keep coming back to it, on different accounts and on different computers even
#508 [19:26] <mattym> loganrde, Try the wait again, with the adblocker off this time.
#509 [19:26] <loganrde> I turned the adblocker off and reloaded it before I got the error though
#510 [19:27] * jason [webchat@ip68-4-110-146.oc.oc.cox.net] has joined #minecrafthelp
#511 [19:27] * jason [webchat@ip68-4-110-146.oc.oc.cox.net] has quit. (Client Quit)
#512 [19:28] <blakewalker> I still cant connect to my realm I tried everything on the list
#513 [19:30] * loganrde [webchat@c-69-143-175-170.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#514 [19:38] * RogueMorgan [webchat@ip68-99-130-37.ph.ph.cox.net] has joined #minecrafthelp
#515 [19:40] <RogueMorgan> I'm having an issue where one of my single player non realm worlds isn't showing up. It's in the saves folder but won't show in the launcher. How do I get it to show back up in the launcher?
#516 [19:41] * SmartAfrican [webchat@ip68-0-156-142.tc.ph.cox.net] has joined #minecrafthelp
#517 [19:41] <SmartAfrican> Whenever I login to my account it says invalid username and password
#518 [19:51] * Person [webchat@108-77-86-45.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#519 [19:51] <Person> I have a problem with signing in on the minecraft website
#520 [20:05] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#521 [20:15] * RogueMorgan [webchat@ip68-99-130-37.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#522 [20:22] * anonymous_contributor [webchat@108-222-31-224.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#523 [20:22] * SmartAfrican [webchat@ip68-0-156-142.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#524 [20:23] <anonymous_contributor> Status of Realms connectivity? I just want to be sure someone is aware.
#525 [20:37] * SM [webchat@d173-183-53-108.bchsia.telus.net] has joined #minecrafthelp
#526 [20:39] <SM> My world has gone missing. It's the first time in 5 years. It's also the first time I went into my account info. I clicked edit/remove thinking I would change my email address. Now the only difference is my world is gone. What happened????? Thanks!
#527 [20:45] * blakewalker [webchat@cpe-76-183-21-193.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#528 [21:05] * Ancient [webchat@cpe-76-174-53-21.socal.res.rr.com] has joined #minecrafthelp
#529 [21:09] * Ancient [webchat@cpe-76-174-53-21.socal.res.rr.com] has quit. (Client Quit)
#530 [21:30] * BQ [webchat@c-73-157-157-251.hsd1.or.comcast.net] has joined #minecrafthelp
#531 [21:31] <BQ> My realm isn't letting me connect. What do I do?
#532 [21:36] * pavi [webchat@174.81.42.212] has joined #minecrafthelp
#533 [21:36] <pavi> I had a question
#534 [21:37] <BQ> I don't think anyone is here
#535 [21:37] <pavi> fr?
#536 [21:37] <pavi> you know how to refund java edition?
#537 [21:38] * pavi [webchat@174.81.42.212] has quit. (Client Quit)
#538 [21:42] * PrettyFly [webchat@c-66-41-14-93.hsd1.mn.comcast.net] has joined #minecrafthelp
#539 [21:44] <PrettyFly> hi i have been having this prob where every time I go to login it says If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username. can you help me fix this plz.
#540 [21:46] * PrettyFly [webchat@c-66-41-14-93.hsd1.mn.comcast.net] has quit. (Client Quit)
#541 [21:59] * Zac [webchat@45-31-104-227.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#542 [22:00] <Zac> hi my game crashes
#543 [22:00] <Zac> The game crashed whilst initializing game
#544 [22:00] <Zac> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#545 [22:09] * MyGuy3002 [webchat@c-73-220-59-108.hsd1.ca.comcast.net] has joined #minecrafthelp
#546 [22:10] <MyGuy3002> HI i was playing mc around 30min ago from now and i was disconnected and now i cant login to the game even though i wrote the email and password down, the login page says what im typin is incorrect when i know it isnt can you please help me with this as soon as you can
#547 [22:11] <mattym> ??> Zac win/dxdiag
#548 [22:11] <Mightyena> Zac: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#549 [22:11] <mattym> MyGuy3002, Is that error on the launcher or website?
#550 [22:12] <MyGuy3002> its on the launcher
#551 [22:12] <mattym> MyGuy3002, What happens if you try and log in on the website?
#552 [22:13] <MyGuy3002> it tells me that my login information is wrong and to try again
#553 [22:13] <mattym> ??> MyGuy3002 tools/hjt
#554 [22:13] <Mightyena> MyGuy3002: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#555 [22:13] <Mightyena> MyGuy3002: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#556 [22:13] <MyGuy3002> and any password i make seems to be wrong even though i verify it the first time
#557 [22:14] <MyGuy3002> what is that website you posted
#558 [22:15] <mattym> MyGuy3002, Which one?
#559 [22:15] <MyGuy3002> runhijak?
#560 [22:16] <mattym> MyGuy3002, Click the first link to get the download, then run the program and follow the instructions Mightyena wrote.
#561 [22:16] * tyrell [webchat@CPE688f2e07b9b3-CM688f2e07b9b0.cpe.net.fido.ca] has joined #minecrafthelp
#562 [22:16] * tyrell [webchat@CPE688f2e07b9b3-CM688f2e07b9b0.cpe.net.fido.ca] has quit. (Client Quit)
#563 [22:16] <MyGuy3002> ok i will, will you still be here to help me
#564 [22:17] <mattym> MyGuy3002, Yes
#565 [22:21] <MyGuy3002> its still not working
#566 [22:21] <MyGuy3002> and i just made a new password too
#567 [22:22] <mattym> MyGuy3002, It was not meant to fix anything. You need to provide the link to your report.
#568 [22:22] <MyGuy3002> its pointless ill play another game thank you for trying to help tho have a good evening
#569 [22:43] <Zac> +mattym Intel G45/G43 Express Chipset
#570 [22:43] <mattym> Zac, Then your computer is too old.
#571 [22:45] <Zac> It is running windows 10.
#572 [22:45] <mattym> Zac, That doesnt change anything.
#573 [22:45] <Zac> Can it be upgraded
#574 [22:46] <Zac> new graphic card?
#575 [22:46] <mattym> Zac, Depends on the rest of the hardware, but even if you could its not worth it on a machine that old.
#576 [22:46] <Zac> thanks
#577 [23:28] * SuperSibliVC [webchat@dynamic-186-30-102-165.dynamic.etb.net.co] has joined #minecrafthelp
#578 [23:30] <SuperSibliVC> Hello, i need help. I can't use the LAN conection or a server. This happen io.netty.channel.abstractchannel$annotatedconnectexception
#579 [23:30] * Benjamin [webchat@c-73-169-159-187.hsd1.wa.comcast.net] has joined #minecrafthelp
#580 [23:30] <Benjamin> Hello
#581 [23:30] <SuperSibliVC> I tried a lot of things
#582 [23:30] <Benjamin> I have not logged onto minecraft in a while and I deleted the email account assoitaed with the account
#583 [23:31] <GreyVulpine> Fill out a support ticket form at: https://help.minecraft.net/hc/en-us/requests/new
#584 [23:32] * SuperSibliVC [webchat@dynamic-186-30-102-165.dynamic.etb.net.co] has quit. (Client Quit)
#585 [23:34] <Benjamin> Thanks
#586 [23:34] * Benjamin [webchat@c-73-169-159-187.hsd1.wa.comcast.net] has quit. (Client Quit)