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#7 [02:25] <Enzo> hello?
#8 [02:25] * pleasehelp [webchat@cpe-101-177-172-39.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#9 [02:27] <pleasehelp> Hello, I cannot login in to my account on the minecraft.net website i am wanting to purchase the game, no error message or incorrect password message comes up, the login button just work.
#10 [02:27] <Enzo> i need help for my account minecraft because wen i try to connect whit the good adress and password or the site mincraft officiel do nothing about my connection and in the he said my account is too old but not
#11 [02:28] <Enzo> correction:i need help for my account minecraft because wen i try to connect whit the good adress and password or the site mincraft officiel do nothing about my connection and in the game mincraft he said my account is too old but not
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#20 [03:53] <OJ> I need help to change the account related email of my kids. no security question was defined back then.
#21 [03:54] <GreyVulpine> Fill out a support ticket form at: https://help.minecraft.net/hc/en-us/requests/new
#22 [03:55] <OJ> thanks. that did not help. will give it another try.
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#47 [04:23] <zZiRaMm> i can't log in in mincraft launcher
#48 [04:40] * Sousage [webchat@77.111.244.62] has joined #minecrafthelp
#49 [04:41] <Sousage> hello, i can't log in in minecraft
#50 [04:41] <Sousage> launcher
#51 [04:45] <Sousage> ...
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#53 [04:57] * Helpplz [webchat@77.111.247.61] has joined #minecrafthelp
#54 [04:58] <Helpplz> i can`t log in in launcher
#55 [04:59] <Helpplz> but can log in in minecraft.net
#56 [05:09] * alon [webchat@85.65.8.254.dynamic.barak-online.net] has joined #minecrafthelp
#57 [05:10] <alon> hallo i opend a server and it worked fine yesterday and now when i open it it shuts down immidiently, when i delete the ip from the server properties it is working. how can i fix it?
#58 [05:17] <Andrio> alon, don't put an IP address in the server properties
#59 [05:18] <alon> but how will my friends be able to play with me in the server?
#60 [05:23] <Helpplz> i bought minecraft yesterday. I have completed the purchase and registration process. i can log in to my account at minecraft.net, but i can't log in to minecraft launcher!
#61 [05:29] * alon [webchat@85.65.8.254.dynamic.barak-online.net] has joined #minecrafthelp
#62 [05:31] <alon> my server crashes immidiently when i open the file, when i delete the ip from the server properties it dosent crash. what should i do?
#63 [05:31] <Helpplz> сmon, i wait 30minutes, can u answer me?
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#66 [06:27] <Andrio> alon, you usually don't need to specify an IP address. If you don't, it'll listen on all available IP addresses
#67 [06:28] <Andrio> Also you can't use a public IP address there if you're behind a router.
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#74 [08:14] <Kurega> Hello everyone. I work at a school and we've got a local 14.4.4 server that we're running for our kids. In our Windows 10 computer lab up to 1/3 of the PCs simply won't allow the kids to log in to their MC accounts. Sometimes I can't log in to my teacher PC. We've got our local MC server running on our local LAN. It's on a dedicated Dell T320 P
#75 [08:14] <Kurega> ower Edge server running Server 2016 with 35GB of Ram allocated and Java is updated. We have GPO that keeps it from running during the day but we de-link it in the afternoon and "gpupdate" so that we can play. Again MC starts to the login screen but won;t accept credentials we know are good. I can even login to my account on my phone. Ideas?
#76 [08:15] <Greymagic27> Kurega, Hey. Would it be possible for you to run this tool on one student PC and your own PC?
#77 [08:15] <Greymagic27> ??> Kurega tools/hjt
#78 [08:15] <Mightyena> Kurega: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#79 [08:15] <Mightyena> Kurega: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#80 [08:15] <Greymagic27> Kurega, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#81 [08:21] * Alyssetie04 [webchat@lfbn-bor-1-107-250.w90-50.abo.wanadoo.fr] has joined #minecrafthelp
#82 [08:25] <Alyssetie04> hello, a long time ago, I bought the game in the old version, except that I do not remember my password and that I do not want to redeem the game, could you please help me please
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#87 [09:12] * BrunnDMC [webchat@host86-145-100-28.range86-145.btcentralplus.com] has joined #minecrafthelp
#88 [09:12] <BrunnDMC> hi
#89 [09:13] * Phoebe2327 [webchat@92.40.248.238.threembb.co.uk] has joined #minecrafthelp
#90 [09:13] <Phoebe2327> Hi, I spoke to someone yesterday who went off to help me with my issue but I haven't heard from them since. They're username, I think, was GreyMagic27
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#92 [09:43] <Greymagic27> Phoebe2327, Hi. Can you refresh my memory on the issue you're having?
#93 [09:43] <Phoebe2327> I had forgotten my password and sent an email to Mojang but never got a response.
#94 [09:44] <Greymagic27> Phoebe2327, Ah yes. I got informed that they've sent you another reply. Did you get any reply from them?
#95 [09:45] <Phoebe2327> It was just them asking me to reply to a set of questions which were; 1. In what city and country were you when you registered your account?
#96 [09:45] <Phoebe2327> 2. What month and year did you register your account? Only the year is not an acceptable answer.
#97 [09:45] <Phoebe2327> 3. What is the email address used to register the account?
#98 [09:45] <Phoebe2327> 4. What store was the prepaid card purchased in?
#99 [09:45] * Absol kicked Phoebe2327 from #minecrafthelp (Reason: hoebe2327 :Stop spamming)
#100 [09:46] * Phoebe2327 [webchat@92.40.248.238.threembb.co.uk] has joined #minecrafthelp
#101 [09:47] <Phoebe2327> But, like the month and year question, I can't remember the date
#102 [09:47] <Greymagic27> Phoebe2327, Give them a close approximation, to what you think it was.
#103 [09:48] <Phoebe2327> Ok
#104 [09:48] <Phoebe2327> Is there anything else I can od
#105 [09:48] <Phoebe2327> Do
#106 [09:48] <Greymagic27> Phoebe2327, Not really. You need to reply to the email and wait for another reply
#107 [09:48] <Phoebe2327> Ok, thanks
#108 [09:58] <Phoebe2327> I gather you can't estimate the wait time for their reply/
#109 [09:58] <Greymagic27> Phoebe2327, Afraid not. Sorry.
#110 [09:58] <Phoebe2327> Didn't think so. But thanks for all your help, regardless. :)
#111 [10:15] * Lmsebas248 [webchat@161-7-188-190.cab.prima.net.ar] has joined #minecrafthelp
#112 [10:15] <Lmsebas248> hello, any helper?
#113 [10:16] <Lmsebas248> In March I bought the game and I was playing a lot, the last time it had been less than a month, and today it tells me that my email was deleted but not my account, my username is not, why is this ?
#114 [10:21] <Greymagic27> ??> Lmsebas248 account/send-email
#115 [10:21] <Mightyena> Lmsebas248: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#116 [10:26] <Lmsebas248> I have sent the request and everything, I have attached files even from screenshots of when I bought the game but they did not respond to me and I don't know what to do, my email has been deleted but the user account is still registered
#117 [10:26] <Greymagic27> Lmsebas248, When did you send the email?
#118 [10:27] <Lmsebas248> yesterday the afternoon
#119 [10:27] <Greymagic27> Lmsebas248, It's going to take a while longer than that. I'd estimate around a month or so
#120 [10:27] <Lmsebas248> oh rlly?
#121 [10:27] <Lmsebas248> :C
#122 [10:27] <Lmsebas248> okey, thanks
#123 [10:28] <Lmsebas248> There is nothing else I can do but wait right? because it seems weird what happened, a month ago and something I was playing and yesterday I tried to enter and does not recognize the email, as if they had changed me and put another email
#124 [10:28] <Greymagic27> Lmsebas248, Correct. You'll just need to wait.
#125 [10:29] <Lmsebas248> okey, thanks
#126 [10:35] * hi [webchat@h88-129-253-164.cust.a3fiber.se] has joined #minecrafthelp
#127 [10:39] <hi> I have error when try to open/play mincraft Java edition. It says "Error: could not create the Java virtual machine" and "Error: A fatal exception has occured. Program will exit". How can I fix this? Does anybody knows?
#128 [10:56] * bildramer [~bildramer@p200300CF370C160098CE5C5602619B5F.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#129 [10:56] * bildramer [~bildramer@p200300CF370C160098CE5C5602619B5F.dip0.t-ipconnect.de] has joined #minecrafthelp
#130 [11:00] * celesian [webchat@107-198-43-222.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#131 [11:08] * CyberKuchen [webchat@ip5f5abf8d.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#132 [11:08] <CyberKuchen> Hello good evening i need help
#133 [11:09] <Greymagic27> CyberKuchen, Hi. what's the issue?
#134 [11:09] <CyberKuchen> Hi, Me & me Wife can´t log in in Minecrfat.net & Minecraft luncher, the Button on Minecraft.net is Gray, the luncher sayed false password or Email. The password was reset but the problem is the same
#135 [11:09] <Greymagic27> ??> CyberKuchen tools/hjt
#136 [11:09] <Mightyena> CyberKuchen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#137 [11:09] <Mightyena> CyberKuchen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#138 [11:10] <CyberKuchen> Thank you, I'll try it Byeee
#139 [11:13] * ZackHicks [webchat@5e0006ba.bb.sky.com] has joined #minecrafthelp
#140 [11:13] <ZackHicks> I need to recover my Transaction ID how do I do that?
#141 [11:14] <Greymagic27> ??> ZackHicks account/trans-id
#142 [11:14] <Mightyena> ZackHicks: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#143 [11:14] <ZackHicks> the Link won't work for Credit/Debit card
#144 [11:15] <Greymagic27> ZackHicks, If you used a card, read the card section. It explains how to recover your ID
#145 [11:17] <ZackHicks> the link will not work so i cannot go to the website that says Contact Minecraft Support
#146 [11:17] * celesian [webchat@107-198-43-222.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#147 [11:17] <Greymagic27> ZackHicks, I've alerted mojang about that.
#148 [11:17] <Greymagic27> ??> ZackHicks account/send-email
#149 [11:17] <Mightyena> ZackHicks: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#150 [11:19] <ZackHicks> Okay is there anything else i can do as my username has changed and i can only play the demo and have submitted a request on wednesday
#151 [11:19] <Greymagic27> ZackHicks, There's nothing more you can do I'm afraid. You'll just need to wait for a reply.
#152 [11:19] <ZackHicks> okay Thank you for all your help i appreciate it
#153 [11:20] <Greymagic27> ZackHicks, No problem! Enjoy your evening!
#154 [11:20] <ZackHicks> you too
#155 [11:20] <ZackHicks> you too
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#162 [12:00] * bungalow [webchat@pat-knt-wireless-247.net.kent.edu] has joined #minecrafthelp
#163 [12:02] <bungalow> Hi! I was told to come here by Mojang Support. So pretty much, I haven't been able to do LAN worlds with my friends, which I thought was odd, as we followed all the directions; we were on the same Wifi network, we opened the world to LAN, but it just never shows up in multiplayer. I'm at a complete loss as to how to fix this, so any help would be a
#164 [12:02] <bungalow> ppreciated!
#165 [12:14] * cerysbaker [webchat@host217-39-51-244.range217-39.btcentralplus.com] has joined #minecrafthelp
#166 [12:15] <cerysbaker> I dont want the java edition and was wondering whether i can delete and get a refund
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#168 [12:29] * Dylan [webchat@c-73-87-188-70.hsd1.md.comcast.net] has joined #minecrafthelp
#169 [12:29] <Dylan> Are there currently any ways to use Add-ons on Java version for PC?
#170 [12:30] <Dylan> I am only seeing download paths for Bedrock version.. and I'd really like to implement addons into my Java worlds
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#173 [13:29] * Lazkopat91 [webchat@x4d0b3b8c.dyn.telefonica.de] has joined #minecrafthelp
#174 [13:30] <Lazkopat91> Hello i have issues with my minecraft account (old one) i am trying to login but says old acc. Tryed to migrate it says allready migrated. But when i am trying to check my email, there arent any migrating emails.
#175 [13:31] <Lazkopat91> i have a purchase code from Feb 2012
#176 [13:32] * samk200938 [webchat@host86-155-18-5.range86-155.btcentralplus.com] has joined #minecrafthelp
#177 [13:33] <Lazkopat91> any one there?
#178 [13:35] <samk200938> I can not join servers, when I try joining it says 'Unable to connect to world' It is definitely the correct IP. I am on Windows 10 edition.
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#182 [13:52] <MILH> I downloaded a purchased copy of the Java version for Mac of Minecraft for my son who wanted to learn how to play. When we load it, it crashes. I have tried to uninstall and reinstall a few times. I am wondering if I am doing it wrong?
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#188 [14:58] * Graham [webchat@pool-71-178-48-240.washdc.fios.verizon.net] has joined #minecrafthelp
#189 [14:59] <Graham> hello
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#192 [15:13] <PandaQueeen> My Realm was just working last night and I have paid for it recently, but every time I try to connect it will not connect. Is there something wrong with the servers right now?
#193 [15:18] * PandaQueeen [webchat@c-67-163-184-230.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#194 [15:23] * el_peloton [webchat@a109-48-98-107.cpe.netcabo.pt] has joined #minecrafthelp
#195 [15:23] <el_peloton> i really need help
#196 [15:25] <el_peloton> has past 1 week that im trying to login and do not work
#197 [15:26] <el_peloton> aaaaaaaaaaaaaaaaaaaaaaaaaaa
#198 [15:34] * Lmsebas248 [webchat@161-7-188-190.cab.prima.net.ar] has joined #minecrafthelp
#199 [15:34] <Lmsebas248> hello, any helper?
#200 [15:35] <Lmsebas248> I just discovered that a person did not hack my account and changed both the email and the username of that account, what can I do?
#201 [15:44] <Lmsebas248> help! plis
#202 [15:45] * kam [webchat@cpe-24-210-247-190.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#203 [15:50] <Lmsebas248> please help me
#204 [15:53] * PrettyFly [webchat@c-66-41-14-93.hsd1.mn.comcast.net] has joined #minecrafthelp
#205 [15:58] <Lmsebas248> hello! any can help me?
#206 [15:59] <Lmsebas248> GreyVulpine :C plis
#207 [15:59] * Crafterneedshelp7 [webchat@c-69-248-120-160.hsd1.nj.comcast.net] has joined #minecrafthelp
#208 [16:00] <Crafterneedshelp7> Hi, i have a question about enchanting can someone help me?
#209 [16:01] <Lmsebas248> what´s its the cuestion?
#210 [16:01] <Crafterneedshelp7> I fished and got an enchanted book with both Feather falling AND Power (and punch) all in one book. If i enchant my boots (because of feather falling) will i get anything out of the power enchantment as well or will it be wasted because it’s enchanted on boots?
#211 [16:02] <Crafterneedshelp7> In other words, i found an enchantment book with a bunch of enchantments meant for different equipment, how do i make the most of it?
#212 [16:02] <urielsalis> Crafterneedshelp7, it will be lost
#213 [16:02] <urielsalis> Crafterneedshelp7, only enchanments that can be applied will be applied, and you lose the other ones
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#216 [16:03] <Crafterneedshelp7> so what should i enchant?
#217 [16:03] <Lmsebas248> urielsalis u can help me?
#218 [16:04] <Crafterneedshelp7> The book has Feather faking IV, blast protection IV, power IV, and Punch II all in one book
#219 [16:04] <Crafterneedshelp7> what do i enchant? haha
#220 [16:04] <urielsalis> Crafterneedshelp7, getting books is not that hard, I would say enchant whatever you want
#221 [16:04] <Lmsebas248> I just discovered that a person did not hack my account and changed both the email and the username of that account, what can I do?
#222 [16:04] <urielsalis> ??> Lmsebas248 account/send-email
#223 [16:04] <Mightyena> Lmsebas248: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#224 [16:05] <Crafterneedshelp7> fair enough, just crazy that i got so many enchantments in one book from fishing
#225 [16:05] <urielsalis> Crafterneedshelp7, once you have a experience farm, you can get max level enchanments every 10 seconds lol
#226 [16:05] <Crafterneedshelp7> thanks!
#227 [16:05] <urielsalis> np
#228 [16:05] <Lmsebas248> i sended a email yesterday
#229 [16:05] <Crafterneedshelp7> I’m also on minecraft’s education version so it’s tough haha
#230 [16:05] <urielsalis> Lmsebas248, then wait for their answer
#231 [16:05] <Crafterneedshelp7> thx again
#232 [16:05] <Lmsebas248> okey, thanks
#233 [16:06] <urielsalis> Crafterneedshelp7, if you need to, search for bedrock farms
#234 [16:06] <urielsalis> Crafterneedshelp7, Minecraft education edition runs on bedrock so you can look into info from that edition
#235 [16:06] <Crafterneedshelp7> last question, kinda random
#236 [16:07] <Crafterneedshelp7> In minecraft education, are wolves not available? I’ve literally gone 5,000+ blocks and been unable to find one (in fact there really are only 2 biomes available in my world within 3,000 blocks, it’s weird)
#237 [16:08] <urielsalis> Crafterneedshelp7, they only spawn in taiga and snowy taiga biomes
#238 [16:08] <urielsalis> Crafterneedshelp7, (but not in giant tree taiga or forest)
#239 [16:08] <urielsalis> Crafterneedshelp7, they also need a light level of 7 or above https://minecraft.gamepedia.com/Wolf#Spawning
#240 [16:08] <Crafterneedshelp7> Yeah, just weird, the nearest taiga/snowy biome is around 6,000 blocks away from spawn in any given direction
#241 [16:08] <Crafterneedshelp7> awesome
#242 [16:08] <Crafterneedshelp7> thanks!
#243 [16:08] <urielsalis> Crafterneedshelp7, taigas are pretty rare :/
#244 [16:08] <Crafterneedshelp7> you guys are ridiculously helpful
#245 [16:09] <Crafterneedshelp7> i have an entire forest and desert world
#246 [16:09] <Crafterneedshelp7> Well obviously not entirely
#247 [16:09] <Crafterneedshelp7> but for the 10k blocks surrounding, it’s pretty consistent
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#249 [16:10] <Crafterneedshelp7> okay, thanks. Have a nice day
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#251 [16:31] * steveisboring [webchat@c-73-159-207-77.hsd1.ct.comcast.net] has joined #minecrafthelp
#252 [16:33] <steveisboring> I registered a Minecraft account in late 2010, and I can't migrate my account to this new setup.
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#254 [16:56] * samuraishampoo [webchat@30.79.249.216.static.smithville.net] has joined #minecrafthelp
#255 [16:57] <samuraishampoo> hello, i have been trying for years to get my original minecraft account switched over to a mojang one with no avail. I cant seem to locate my Purchase ID, but now i find my self waqnting to play again
#256 [16:59] * Nick [webchat@76-237-161-88.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#257 [16:59] <samuraishampoo> I have emails from customer support trying to help me switch it over but i cant find the id, even though they mentioned that they could see i had payed through paypal
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#263 [17:30] <coco> hi is the realms still down ?
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#266 [17:43] <Matt> Hello
#267 [17:43] * Matt is now known as Guest40049
#268 [17:43] <Guest40049> i need help. my account was hacked but every time i try to find a web page it is just saying that they are moving and doesnt help.
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#270 [18:04] <samuraishampoo> hello?
#271 [18:16] * stefinator [webchat@ti0005a400-4106.bb.online.no] has joined #minecrafthelp
#272 [18:16] <stefinator> hey
#273 [18:19] <stefinator> im playing on a minecraft realm, and everytime i load the chunks my base is located in i crash the realm. im not sure what is causing it but when i get close to it my fps drops to like 1 fps and if im there for a couple of minutes the entire server crashes and everyone gets timed out. what could be causing this and how can i fix it?
#274 [18:41] * yomamma [webchat@h74-211-8-126.stgrut.broadband.dynamic.tds.net] has joined #minecrafthelp
#275 [18:42] <yomamma> Went to play Minecraft today and it will only let me play the demo version. is something up with the system?
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#277 [18:52] * nathan [webchat@c-73-98-180-161.hsd1.ut.comcast.net] has joined #minecrafthelp
#278 [18:53] <nathan> pickblock doesn't work like it used to
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#280 [18:56] * Max0 [webchat@71-33-167-80.hlrn.qwest.net] has joined #minecrafthelp
#281 [18:56] <Max0> It will not let me get out of LOLcat language
#282 [19:01] * Max0 [webchat@71-33-167-80.hlrn.qwest.net] has quit. (Client Quit)
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#285 [19:30] <BJ20> hey can I get a link to all the new updates so I can make a video about them please
#286 [19:30] <Nick4> We are unable to login in on another computer. When we use the login credentials, it just stalls. The login button stays grayed out. It works fine on the computer I'm using. What could be the problem?
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#291 [19:43] <Kat> hello?
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#293 [19:48] * nighteagle [webchat@cpe-72-224-139-6.nycap.res.rr.com] has joined #minecrafthelp
#294 [19:49] <nighteagle> i am having trouble logging into my minecraft java account. i have tried the reset and waited over 3 hours and i still had the invalid user/password problem
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#304 [20:49] * yeet [webchat@71-33-167-80.hlrn.qwest.net] has joined #minecrafthelp
#305 [20:50] <yeet> it will not let me out of the LOLCat language
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#317 [22:40] * r8 [webchat@99-36-103-207.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#318 [22:40] <r8> hello
#319 [22:41] * r8 [webchat@99-36-103-207.lightspeed.gnbonc.sbcglobal.net] has quit. (Client Quit)
#320 [22:44] * alice28 [webchat@124-168-178-120.dyn.iinet.net.au] has joined #minecrafthelp
#321 [22:45] <alice28> ive just purchased minecraft and ive been trying to launch it for over an hour now and it keeps coming up with an error
#322 [22:47] * speaceful [~fwarcs@2804:7f7:de8a:eedc:2e0:7dff:fe90:c8cb] has joined #minecrafthelp
#323 [22:51] <alice28> how do i make a back up of my minecraft folder
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#326 [23:21] * alice28 [webchat@124-168-178-120.dyn.iinet.net.au] has joined #minecrafthelp
#327 [23:22] <alice28> . ive been trying to launch/ download mine craft for the past two hours and it gets to about half way before saying Error details: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds and i dont know what the problem is
#328 [23:24] * Mordred013 [webchat@adsl-68-253-140-178.dsl.emhril.ameritech.net] has joined #minecrafthelp
#329 [23:24] <Mordred013> so I've been having this problem for the past 2 days with no fix. I was playing with mods before this but I have since uninstalled all of my mods and twitch and reinstaled minecraft with no resolution. I have also completely reinstalled java. https://pastebin.ubuntu.com/p/W7DH27Xb8r/
#330 [23:26] <alice28> ive only just purchased the game
#331 [23:31] <mattym> Mordred013, We will need a current unmodded crash log.
#332 [23:31] <mattym> ??> Mordred013 launcher/log
#333 [23:31] <Mightyena> Mordred013: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#334 [23:31] <mattym> alice28, Looks like your internet connection isn't getting through to the game services.
#335 [23:31] <mattym> alice28, Do you have a slow connection?
#336 [23:32] <alice28> is that something i can fix?
#337 [23:32] <alice28> how do i know if its a slow connection
#338 [23:33] <mattym> alice28, Run a test at https://www.speedtest.net/
#339 [23:33] <mattym> alice28, When it finishes, get the sharable link for the results.
#340 [23:34] <alice28> https://www.speedtest.net/result/8696875465
#341 [23:34] <alice28> is that the link you mean?
#342 [23:35] <mattym> alice28, Yes
#343 [23:36] <mattym> alice28, Not horribly slow. Lets see if something else on the computer is causing interference.
#344 [23:36] <mattym> ??> alice28 tools/hjt
#345 [23:36] <Mightyena> alice28: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#346 [23:36] <Mightyena> alice28: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#347 [23:38] <alice28> i cant open the application because it isnt supported on macOS
#348 [23:39] <mattym> alice28, Ok, different approach then.
#349 [23:39] <mattym> alice28, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#350 [23:39] <Mordred013> oh here is my launcher log
#351 [23:39] <Mordred013> https://pastebin.ubuntu.com/p/V8qsc5C6J2/
#352 [23:39] <alice28> i have a vpn
#353 [23:39] <mattym> alice28, Turn it off then try again.
#354 [23:40] <Mordred013> feel freeto finish with her though, i can wait, ive waited the past two days so its not a big deal
#355 [23:40] <mattym> Mordred013, Could be a few things that cause that issue. Gonna send you two different sets of instructions to get some logs.
#356 [23:40] <mattym> ??> Mordred013 tools/hjt
#357 [23:40] <Mightyena> Mordred013: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#358 [23:40] <Mightyena> Mordred013: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#359 [23:40] <mattym> ??> Mordred013 win/dxdiag
#360 [23:40] <Mightyena> Mordred013: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#361 [23:41] * alice28 [webchat@124-168-178-120.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#362 [23:41] <Mordred013> and here is the crash log
#363 [23:41] <Mordred013> https://pastebin.ubuntu.com/p/wrFGyQVvV4/
#364 [23:43] <Mordred013> heres the hijackthis jog
#365 [23:43] <Mordred013> https://pastebin.ubuntu.com/p/27r6rKFxM6/
#366 [23:46] * alice28 [webchat@124-168-178-120.dyn.iinet.net.au] has joined #minecrafthelp
#367 [23:46] <Mordred013> and here is the dxdiag file
#368 [23:46] <Mordred013> https://pastebin.ubuntu.com/p/F4FJf38XTG/
#369 [23:46] * theflyingitdude [webchat@rrcs-74-219-37-162.central.biz.rr.com] has joined #minecrafthelp
#370 [23:47] <mattym> Mordred013, No second/external display connected to the laptop right?
#371 [23:48] <alice28> ive tried to dowload the hijackthis and it just opened to a bunch of files which im unsure of what the use . of them is
#372 [23:48] <theflyingitdude> Wondering if there's anything specific in the ToS from Mojang about being a server hoster. I run a web/server hosting company and have been loving Minecraft since 2009 and wanted to host servers for people. I just dont want to get smacked with a cease-and-desease or anything for making a profit from hosting a Minecraft server.
#373 [23:48] <mattym> alice28, Check the game again after turning off the VPN. not Hijackthis, it wont work on Macs
#374 [23:49] <mattym> theflyingitdude, You are allowed to run servers, and servers as a service, as long as you and the people you rent/lease the servers to follow the rest of the ToS and EULA
#375 [23:50] <Mordred013> well... my laptop screen is busted so i have it plugged into my monitor, as far as i can tell my laptop only recognises my monitor as active
#376 [23:50] <theflyingitdude> +mattym thats what I thought. Just was worried if I missed anything in the ToS. thanks
#377 [23:50] <mattym> theflyingitdude, Check the EULA
#378 [23:50] <theflyingitdude> 10-4 +mattym
#379 [23:50] <mattym> theflyingitdude, The ToS is more related to accounts for the game than anything else
#380 [23:51] <mattym> theflyingitdude, The EULA covers servers and brand usage
#381 [23:51] <mattym> Mordred013, Ok first thing to check, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#382 [23:52] * M0 [webchat@dhcp-9c-3d-cf-3f-c2-b1.cpe.townisp.com] has joined #minecrafthelp
#383 [23:52] <Mordred013> that did not work, gave me the same exact error
#384 [23:53] * M0 [webchat@dhcp-9c-3d-cf-3f-c2-b1.cpe.townisp.com] has quit. (Client Quit)
#385 [23:53] <mattym> Mordred013, Ok lets try a driver update, give me a moment to double check which one you system needs.
#386 [23:54] <Mordred013> whats strange is that the game crashed mid game, and since then i am unable to launch the game
#387 [23:55] <mattym> Mordred013, How did you go about removing the mods that were there before?
#388 [23:55] <Mordred013> deleted the folders in my twitch folder, after that i uninstaled twitch
#389 [23:56] <alice28> is it still supposed to be downloading very slowly?
#390 [23:56] <mattym> alice28, Based on the speed test it will be slow. Though if the VPN was on before that test may have been inaccurate
#391 [23:56] <mattym> ??> Mordred013 win/dxdiag
#392 [23:56] <Mightyena> Mordred013: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#393 [23:56] <alice28> it wasnt on before
#394 [23:56] <mattym> Mordred013, Oops wrong msg
#395 [23:57] <mattym> ??> Mordred013 win/reinst
#396 [23:57] <Mightyena> Mordred013: You may need to reinstall the locally installed files that Minecraft puts into place.
#397 [23:57] <Mightyena> Mordred013: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#398 [23:57] <mattym> alice28, Then the download will be slow on that connection. Unfortunately if its too slow, it may run into that error again.
#399 [23:58] <alice28> why does it need that particular speed
#400 [23:58] <mattym> alice28, Because if it runs too slow, data corruption occurs.
#401 [23:58] <alice28> what is data corruption
#402 [23:59] <mattym> alice28, Data ends up missing from the download, and the file it was downloading will not work properly.
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#404 [23:59] <alice28> will that issue then ever be resolved
#405 [23:59] <M0> My account has been compromised twice today any help?
#406 [23:59] <mattym> alice28, You would need a better internet connection.