#1 [00:00] <mattym> M0, How do you know it was compromised?
#2 [00:00] <alice28> would mobile data work better
#3 [00:00] <Mordred013> so i've done that a few times today but i'll try it again
#4 [00:00] <mattym> alice28, Depends on the mobile network. Test it and see.
#5 [00:00] <M0> I got emails telling me about a password change which it was and my account name and skin were both changeed
#6 [00:00] <alice28> would it take a lot of the mobile data to hot spot it
#7 [00:00] <mattym> Mordred013, Give it another go, the exact way Mightyena described and let me know if anything changes.
#8 [00:01] <mattym> alice28, I am not aware of the current data totals for the download.
#9 [00:01] <Mordred013> so thing is, i dont Actually have a saves directory in that folder
#10 [00:01] <mattym> Mordred013, Then just delete everything
#11 [00:02] <mattym> M0, After the first did you select a completely new password?
#12 [00:02] <M0> Yes
#13 [00:02] <Mordred013> it crashed yet again. here is the crash report
#14 [00:02] <Mordred013> https://pastebin.ubuntu.com/p/r4rJwYFQ58/
#15 [00:03] <M0> and I got another email about 12 hours later saying I once again changed my password
#16 [00:03] <mattym> M0, Which email provider do you use for the email linked to the account?
#17 [00:03] <M0> yahoo
#18 [00:03] <M0> im old
#19 [00:04] <mattym> M0, Not sure if they have the option, but can you check it for logins that may not be you?
#20 [00:04] <alice28> will it take ages everytime i go on to play?
#21 [00:04] <M0> ill give it a shot
#22 [00:04] <mattym> alice28, The first time will need to download all the game files. Other times will just need to log in.
#23 [00:05] <mattym> Mordred013, Ok, lets see if a driver update changes anything.
#24 [00:05] <Mordred013> will do
#25 [00:05] <mattym> Mordred013, Download and Install the first option listed when you expand the Windows 10 64-Bit section on this page https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x
#26 [00:07] <M0> Only access is from my phone and myself
#27 [00:07] <mattym> M0, Are you using any 3rd party launchers?
#28 [00:08] <mattym> M0, Or have you entered your login info for the game anywhere other than the game launcher or website?
#29 [00:09] <M0> I literally havent played the game in months which is the oddest part
#30 [00:09] <M0> I played on my computer and my nintendo account both of which were offline
#31 [00:10] <alice28> can you play with minecraft pe and minecraft java together?
#32 [00:10] <mattym> alice28, No
#33 [00:11] <alice28> is it because they are different devices?
#34 [00:11] <mattym> M0, I would look into creating a Gmail account. Changing the MC account to use that, setting a completely new password for each (do not use the same password on the email and account). And also changing your security questions.
#35 [00:12] * alice28 [webchat@124-168-178-120.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#36 [00:12] <Mordred013> once i finish the driver install should i try relaunching the game?
#37 [00:12] <mattym> Mordred013, Yeah, unless the driver installer asks you to restart, if it does, do so first.
#38 [00:12] <M0> I'll try that thanks for the advice
#39 [00:13] <Mordred013> i was afk when it finished so ill do it just in case
#40 [00:14] * Mordred013 [webchat@adsl-68-253-140-178.dsl.emhril.ameritech.net] has quit. (Quit: webchat.esper.net)
#41 [00:18] * bungalow [webchat@pat-knt-res-82.net.kent.edu] has joined #minecrafthelp
#42 [00:20] <bungalow> Hey, Mojang support said to come here. So pretty much I haven't been able to connect to LAN worlds with my friends, even though we did the walkthrough for it step for step. We open the world to LAN, but it never shows up in the multiplayer menu as an option. I was wondering if anyone could help me figure out what to do?
#43 [00:21] * Mordred013 [webchat@adsl-68-253-140-178.dsl.emhril.ameritech.net] has joined #minecrafthelp
#44 [00:22] <bungalow> I don't actually know if this is a technical issue or not, so if I'm in the wrong place I will be happy to go to the right one!
#45 [00:26] <Mordred013> so i updated my drivers, restarted my computer, and attempted to relaunch the game, it crashed and game this is the crash log
#46 [00:26] <Mordred013> https://pastebin.ubuntu.com/p/WBXj5hBRtd/
#47 [00:27] <mattym> bungalow, Are both computers Windows machines, or Macs, or a mix?
#48 [00:27] <mattym> Mordred013, Hmm, give me a moment.
#49 [00:27] <bungalow> When I
#50 [00:28] <bungalow> oops, when I tried, I was on Windows, my friend was on Mac
#51 [00:28] <bungalow> is that the issue?
#52 [00:28] <mattym> bungalow, Make sure the default system Firewalls on both computers are off.
#53 [00:29] <mattym> Mordred013, And you are not running the launcher/game via Steam or anything like that right?
#54 [00:29] <bungalow> I'm basically illiterate technology wise, so what does that mean/ how do I do that?
#55 [00:30] <mattym> bungalow, Which computer are you on, windows or mac?
#56 [00:30] <bungalow> I'm on Windows
#57 [00:30] <mattym> bungalow, If you click the Windows icon on the bottom left of the taskbar, search for Windows Firewall
#58 [00:31] <mattym> bungalow, It should show Windows Firewall or Windows Defender Firewall, with the option to open it. Do so
#59 [00:31] <bungalow> ok i did that
#60 [00:31] * speaceful [~fwarcs@2804:7f7:de8a:eedc:2e0:7dff:fe90:c8cb] has quit. (Ping timeout: 190 seconds)
#61 [00:31] <mattym> bungalow, On the left it should have the option to Turn Windows Firewall off
#62 [00:32] <mattym> bungalow, Turn it off, then try hosting the LAN world on your computer, see if it works then.
#63 [00:32] <mattym> bungalow, Your friend on the Mac will need to go into the Settings app, then in the Safety & Security section, they can turn the Mac firewall off.
#64 [00:32] <bungalow> I can't click the option that says turn Windows Firewall on or off
#65 [00:32] <mattym> bungalow, Are you not and administrator on the computer?
#66 [00:33] <bungalow> I definitely am hahaha
#67 [00:33] <mattym> bungalow, Lets see if another program on the PC is handling that.
#68 [00:33] <mattym> ??> bungalow tools/hjt
#69 [00:33] <Mightyena> bungalow: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#70 [00:33] <Mightyena> bungalow: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#71 [00:35] <bungalow> https://paste.ubuntu.com/p/7RbR49xbdC/
#72 [00:35] <bungalow> did I do that right
#73 [00:36] <mattym> bungalow, Yes one moment.
#74 [00:37] <mattym> bungalow, Ah OK, McAfee is handling the firewall. McAfee is known to cause nothing but problems with Minecraft. You will need to uninstall it.
#75 [00:37] <mattym> ??> bungalow av/mcafee/uninstall
#76 [00:37] <Mightyena> bungalow: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#77 [00:39] <bungalow> ok, it's uninstalling
#78 [00:40] <Mordred013> oh sorry mattym, just use the shortcut on my desktop
#79 [00:40] <mattym> Mordred013, Ok, nothing out of place showed up in the logs, and the drivers are updated. So the next thing is just to rule out anything not found in the logs.
#80 [00:40] <mattym> ??> Mordred013 av/adwcleaner
#81 [00:40] <Mightyena> Mordred013: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#82 [00:40] <Mightyena> Mordred013: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#83 [00:42] <bungalow> it says I have to reboot my computer now, should I come back here after it reboots?
#84 [00:42] <mattym> bungalow, Sure, though if you have another PC there to test, just try the LAN world again after the restart.
#85 [00:43] <bungalow> ok, I will! Thanks a ton you guys are amazing!
#86 [00:43] * bungalow [webchat@pat-knt-res-82.net.kent.edu] has quit. (Quit: webchat.esper.net)
#87 [00:55] * Mordred013 [webchat@adsl-68-253-140-178.dsl.emhril.ameritech.net] has joined #minecrafthelp
#88 [00:56] <Mordred013> alright mattym I have finished running the adwcleaner
#89 [00:56] <mattym> Mordred013, Test the game again.
#90 [00:59] <Mordred013> https://pastebin.ubuntu.com/p/X2G8xWbDTM/
#91 [01:00] <mattym> Mordred013, Ok, make sure the game, error window, and launcher are all closed.
#92 [01:00] <mattym> Mordred013, Go to C:\Program Files (x86)\Minecraft Launcher on your computer.
#93 [01:00] <mattym> Mordred013, Delete the runtime folder located there, then try to launch the game again.
#94 [01:03] <Mordred013> https://pastebin.ubuntu.com/p/HJZn794K6w/
#95 [01:05] <mattym> Mordred013, Hmm. I am out of ideas.
#96 [01:05] <GreyVulpine> java reinstall?
#97 [01:06] <Mordred013> ive tried that
#98 [01:06] <GreyVulpine> Or even update java and point minecraft to that?
#99 [01:07] <mattym> Mordred013, Do you have Java installed on the PC on its own. (Excluding the one Minecraft installed for you)
#100 [01:07] <Mordred013> i have java 8 update 231 (64-bit)
#101 [01:07] <mattym> Mordred013, Open the launcher, then go to the Installations tab.
#102 [01:07] <Mordred013> ok
#103 [01:08] <mattym> Mordred013, Click on the Latest Release profile, then click the More Options drop down.
#104 [01:08] <Mordred013> ok
#105 [01:09] <mattym> Mordred013, Enter into the Java Executable box the following: C:\Program Files\Java\jre1.8.0_231\bin\javaw.exe
#106 [01:09] <mattym> Mordred013, Then save it. Then try to start the game again.
#107 [01:12] <Mordred013> Gave me this error message
#108 [01:12] <Mordred013> https://pastebin.ubuntu.com/p/zDprZ6vYjn/
#109 [01:12] <mattym> Mordred013, Looks like you entered more than was needed in the box.
#110 [01:13] <Mordred013> oh there was a space before the C
#111 [01:14] <mattym> Mordred013, It also looks like you entered part of the launcher directory.
#112 [01:14] <mattym> Mordred013, It should just be the following.
#113 [01:14] <mattym> C:\Program Files\Java\jre1.8.0_231\bin\javaw.exe
#114 [01:15] * Sbeve [webchat@n175-34-180-212.sun1.vic.optusnet.com.au] has joined #minecrafthelp
#115 [01:16] <Mordred013> https://pastebin.ubuntu.com/p/NqFSRGGYBS/
#116 [01:16] <Sbeve> so I need help with a rpoblem on my pc I cannot login to either the minecraft.net page or the launcher. but on another computer I can. and I made sure the passwords and email are correct. Anyone know what to do
#117 [01:17] <mattym> ??> Sbeve tools/hjt
#118 [01:17] <Mightyena> Sbeve: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#119 [01:17] <Mightyena> Sbeve: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#120 [01:17] <mattym> Mordred013, Hmm
#121 [01:17] <Sbeve> tf was that
#122 [01:17] <Sbeve> it aint malware
#123 [01:17] <Sbeve> ive check a billion times
#124 [01:18] <mattym> Mordred013, Well its using the newer Java, but still getting the issue, so likely not the issue there.
#125 [01:18] <mattym> Sbeve, Do the instructions Mightyena gave you.
#126 [01:18] <Sbeve> sure thing
#127 [01:18] <GreyVulpine> Really strange
#128 [01:19] <mattym> Mordred013, Off the top of your head, do you know of any other programs on the PC that may have an overlay feature? Excluding what we already checked, discord/steam
#129 [01:19] <Sbeve> https://paste.ubuntu.com/p/XRzST9kdcY/
#130 [01:20] <Sbeve> there that is the log file
#131 [01:20] <mattym> ??> Sbeve info/mcleaks
#132 [01:20] <Mightyena> Sbeve: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#133 [01:20] <Mightyena> Sbeve: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#134 [01:20] <mattym> ??> Sbeve win/hosts/edit
#135 [01:20] <Mightyena> Sbeve: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#136 [01:20] <Mightyena> Sbeve: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#137 [01:20] <Sbeve> I had an idea mcleaks had to do with this
#138 [01:21] <Mordred013> i never disable my steam overlay, i can do that, otherwise there is also the Xbox overlay
#139 [01:21] <Mordred013> disabled**
#140 [01:22] <mattym> Mordred013, If you are not launching it through steam, then thats not a worry.
#141 [01:22] <mattym> Mordred013, You can however try the Xbox Overlay or Windows Game Mode overlay, whatever they call it. Turn that off
#142 [01:28] <Sbeve> the file name think doesent work
#143 [01:28] <Mordred013> https://pastebin.ubuntu.com/p/52f5qYDPv4/
#144 [01:29] <mattym> Sbeve, Make sure you are entering it exactly as its written
#145 [01:29] <GreyVulpine> Got a dxdiag for this machine Mordred013?
#146 [01:30] <mattym> GreyVulpine, Already checked that
#147 [01:30] <mattym> Mordred013, Check the info here to see if it applies to you https://minecraftirc.net/support-articles/windows/env-vars/
#148 [01:30] <Sbeve> dont worry I did widows=r and put in %systemroot%
#149 [01:30] <Sbeve> that took me to the system files
#150 [01:30] <mattym> Sbeve, Thats not what the instructions say.
#151 [01:30] <Mordred013> yep here you go
#152 [01:30] <Mordred013> https://pastebin.ubuntu.com/p/GpQ4HK3mZq/
#153 [01:31] <Sbeve> i used the search to look for anything well I copied and pasted the file name exactly didnt work
#154 [01:31] <Sbeve> the file name didnt work at all
#155 [01:31] <mattym> Sbeve, Did you do it via the Notepad as instructed?
#156 [01:32] <Sbeve> yes
#157 [01:32] <GreyVulpine> Hmmm
#158 [01:32] <mattym> Sbeve, It should not be in any type of search, it should be entered into the File Name box
#159 [01:32] <Sbeve> i did use the file name box
#160 [01:32] <GreyVulpine> mattym - You know anything about AMD's Vega 8 integrated graphics vs the dedicated 560X ?
#161 [01:33] <Sbeve> I was typing other stuff then typed that so thats why that sentance doesent make sense
#162 [01:33] <mattym> Mordred013, Can you generate a new dxdiag report. To double check the driver update worked.
#163 [01:33] <GreyVulpine> Wondering if the computer needs to be set up with java using the dedicated instead of the integrated one
#164 [01:33] <Mordred013> not seeing java options in that list so i dont think so
#165 [01:33] <Mordred013> ya one sec
#166 [01:34] <mattym> GreyVulpine, As far as I have seen from my own machines, newer AMD hardware does that automatically and doesnt even have the option to set it manually anymore
#167 [01:34] <GreyVulpine> Huh, alright. Been an issue in the past. Just a thought
#168 [01:34] <mattym> newer AMD drivers/software, not hardware
#169 [01:34] * GreyVulpine nods
#169 [01:35] <Mordred013> https://pastebin.ubuntu.com/p/Y5RfdBKYGm/
#170 [01:35] <Mordred013> heres the new dxdiag
#171 [01:36] <mattym> Mordred013, You mentioned earlier that the laptop screen no longer worked and you had a monitor plugged in.
#172 [01:36] <Mordred013> yes
#173 [01:36] <mattym> Mordred013, Can you check and make sure your computer is displaying to the monitor only, and not mirroring or extending the display.
#174 [01:37] <Mordred013> it is currently only detecting one display
#175 [01:37] <mattym> Mordred013, And you are plugged into power directly?
#176 [01:38] <Mordred013> yes
#177 [01:40] <mattym> Mordred013, I know my old desktop had an issue where the game did not work properly with an AMD GPU and APU. Not sure if thats is something that will cause an issue with the newer Integrated Vega and RX GPU's
#178 [01:40] <GreyVulpine> Almost want to try going through AMD's control panel, see if there's any option in there.
#179 [01:40] <mattym> Mordred013, And I am not sure if you can even turn one off on a laptop
#180 [01:40] <GreyVulpine> Cause the call stack is faulting out on just creating a new java window for some reason.
#181 [01:41] <mattym> GreyVulpine, Got an AMD machine to work along with? It will take me at least 30 min to start mine up.
#182 [01:41] <GreyVulpine> Sorry, nope
#183 [01:42] <mattym> Mordred013, Any opposition to using a screen/pc control program like teamviewer?
#184 [01:43] * Sbeve [webchat@n175-34-180-212.sun1.vic.optusnet.com.au] has joined #minecrafthelp
#185 [01:43] <Mordred013> no not at all
#186 [01:43] <Sbeve> So can someone continue helping me get access to my account my pc crashed
#187 [01:43] <mattym> ??> Sbeve win/hosts/edit
#188 [01:43] <Mightyena> Sbeve: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#189 [01:43] <Mightyena> Sbeve: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#190 [01:44] <mattym> Sbeve, Once there, delete any lines containing the word Mojang in them. Then save the file.
#191 [01:44] <Sbeve> i did that and it didnt work
#192 [01:44] <Mordred013> installing teamviewer now
#193 [01:44] <mattym> ??> Mordred013 tools/teamviewer/quick-support
#194 [01:44] <Mightyena> Mordred013: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#195 [01:44] <Mightyena> Mordred013: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#196 [01:46] <mattym> Sbeve, If it didn't work, then you didn't follow the instructions exactly.
#197 [01:46] <Sbeve> I did
#198 [01:46] <Sbeve> i folloed the instructions to the letter
#199 [01:46] <Sbeve> here ill try again
#200 [01:47] <Sbeve> would ya look at that it worked
#201 [01:47] <Sbeve> now what
#202 [01:48] <mattym> Sbeve, Delete any lines with the word Mojang in them, then save the file
#203 [01:48] <mattym> Sbeve, Test the login, if it works, set a new password
#204 [01:48] <Sbeve> did that
#205 [01:48] <Sbeve> ok
#206 [01:48] <Sbeve> holy wow it worked
#207 [01:48] <Sbeve> ima change my password now
#208 [01:52] <Sbeve> ok password changed. anything else I need to do
#209 [01:54] <mattym> Sbeve, That should be it
#210 [02:06] * Mordred013 [webchat@adsl-68-253-140-178.dsl.emhril.ameritech.net] has quit. (Quit: webchat.esper.net)
#211 [02:10] * Mordred013 [webchat@adsl-68-253-140-178.dsl.emhril.ameritech.net] has joined #minecrafthelp
#212 [02:13] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#213 [02:14] <mattym> Mordred013, Any luck?
#214 [02:15] <Mordred013> no not yet
#215 [02:17] <mattym> Mordred013, Something definitely seems off. The rest of the driver installer didn't start, and the actual software wont open. Though you did manage to get a newer driver than Acer provides, which is better than can be said for most laptops.
#216 [02:18] <Mordred013> ya, few days ago i was trying to up my fps in games and i went into the device manager and did the auto upgrade for it
#217 [02:18] <mattym> Mordred013, Ah
#218 [02:18] <Mordred013> than i relized that all of my games were defaulting to the vega gpu
#219 [02:19] <mattym> Mordred013, Windows update (which the device manger will use) has a bad habit of only installing the driver, and not the rest of the software.
#220 [02:20] <mattym> Mordred013, Can you open the regular Windows update, and see if in the optional updates there is a specific one for AMD Adrenaline or something similar
#221 [02:22] <Mordred013> what do you mean by regular window update?
#222 [02:22] <mattym> Mordred013, Just the Windows Update app/program, not via Device Manager
#223 [02:23] <Mordred013> says i am up to date
#224 [02:24] * Cheezy [webchat@105.130.199.112.unknown.m1.com.sg] has joined #minecrafthelp
#225 [02:24] <Cheezy> HI
#226 [02:25] <mattym> Mordred013, Yeah, you may need to look into doing a clean install of the Acer provided driver. It would roll back the driver version, but may restore access to the AMD control panel.
#227 [02:25] <Cheezy> I cant login to my minecraft account please help, it only says incorrect password or gmail and i tried to reset it and still doesnt work, i email mojang, they are taking quite a long time to reply, so i came here for help.
#228 [02:26] <Cheezy> i couldnt play minecraft for 4 days now and i cant live without it
#229 [02:26] <mattym> ??> Cheezy tools/hjt
#230 [02:26] <Mightyena> Cheezy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#231 [02:26] <Mightyena> Cheezy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#232 [02:26] <Cheezy> ok
#233 [02:27] <mattym> Mordred013, You may end up needing to contact Acer support for help with that. I am not familiar enough with how their installer works for that.
#234 [02:29] <Cheezy> what do i fill in the poster
#235 [02:29] <mattym> Cheezy, Anything
#236 [02:29] <Cheezy> https://paste.ubuntu.com/p/yYHmCYT5pJ/
#237 [02:31] <mattym> Cheezy, Are you on your home network connection?
#238 [02:31] <Cheezy> yes
#239 [02:31] <Cheezy> you mean wifi ?
#240 [02:32] <mattym> Cheezy, Yes, on a home internet connection, and not a public/school/work/library one?
#241 [02:32] <Cheezy> yes
#242 [02:32] <mattym> Cheezy, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#243 [02:32] <Cheezy> no
#244 [02:33] <mattym> Cheezy, And when you try to reset the password, it lets you set a new one successfully?
#245 [02:33] <Cheezy> i allowed minecraft to bypass all those
#246 [02:33] <Cheezy> yes
#247 [02:33] <Cheezy> and i send an email to mojang, its taking a million years to respond
#248 [02:34] <mattym> Cheezy, Looks like you will need to wait for them to reply, looks like an account issue and not something on the computer itself.
#249 [02:34] <Cheezy> :(
#250 [02:34] <Cheezy> i cant live without minecraft
#251 [02:34] <Cheezy> i need to grind on sb
#252 [02:34] <Cheezy> hahaha thanks mattym for your help <3
#253 [02:43] <Mordred013> well mattym ill let you know if i get this sorted out. i just emailed amd about the control panel
#254 [03:32] * ojojefoj [webchat@184-15-124-19.dr02.chtn.wv.frontiernet.net] has joined #minecrafthelp
#255 [03:33] <ojojefoj> hey, my buddy can't get passed the mojang screen upon launching
#256 [03:34] <ojojefoj> we've done bunch of troubleshooting for about 2 hours. Even uninstalling his .minecraft and reinstalling
#257 [03:35] <ojojefoj> he has no mods installed as well. this bug prevents him from even getting to the title screen.
#258 [03:36] * ojojefoj [webchat@184-15-124-19.dr02.chtn.wv.frontiernet.net] has quit. (Client Quit)
#259 [04:37] * NickG365_ [~NickG365@2607:5300:60:6e29:472:6425:3773:0] has joined #minecrafthelp
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#262 [05:19] * bildramer [~bildramer@p200300CF370C160098CE5C5602619B5F.dip0.t-ipconnect.de] has joined #minecrafthelp
#263 [06:03] * Sev [webchat@80.233.35.195] has joined #minecrafthelp
#264 [06:04] <Sev> my Minecraft was working perfectly last night but when I run it now, it freezes on the Mojang loading screen, any suggestions?
#265 [06:25] * THE_Freaki3939 [webchat@p5DE5F0E0.dip0.t-ipconnect.de] has joined #minecrafthelp
#266 [06:32] <THE_Freaki3939> Hey Support Team, i have a problem with my account. Since about a week i can not login. I used the correct Username, the correct password and even changed the password and tried again it is still not working. I can login on the Minecraft website, so i know for sure the password and email/username are correct. My Username is THE_Freaki3939 and my em
#267 [06:32] <THE_Freaki3939> ail adress is jan-lukas.jou.dietz@web.de. I logged in on 2011-07-30T20:09. I don't know what i can do next and would be very thankful if you could tell me what the problem is!! Thanks for answering, cheers Jan-Lukas
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#269 [06:49] * bildramer [~bildramer@p200300CF3714F300193D2074414E62CA.dip0.t-ipconnect.de] has joined #minecrafthelp
#270 [06:51] <Andrio> ??> THE_Freaki3939 tools/HJT
#271 [06:51] <Mightyena> THE_Freaki3939: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#272 [06:51] <Mightyena> THE_Freaki3939: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#273 [07:09] * Jared [webchat@c-98-208-37-79.hsd1.ca.comcast.net] has joined #minecrafthelp
#274 [08:03] * unhenged [webchat@173-14-204-138-tuscaloosa.hfc.comcastbusiness.net] has joined #minecrafthelp
#275 [08:06] <unhenged> Greetings, I recently started playing Minecraft Java edition and have noticed an issue. Today when I was able to locate a large deposit of diamonds and redstone, I approached it like a user normally would - especially with the diamonds - like a land shark! I went to check my inventory and neither item appears in my loot but there are empty spaces
#276 [08:06] <unhenged> available. Help please :( I am VERY sad as these were the first diamonds I have even encountered in the game
#277 [08:08] * THE_Freaki3939 [webchat@p5DE5F0E0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#278 [08:29] * Zatches [webchat@ip72-217-120-72.ph.ph.cox.net] has joined #minecrafthelp
#279 [08:29] <Zatches> Hello, I need help logging into an old account that I haven't used in a couple of years
#280 [08:35] * itsmemario [webchat@5-14-177-228.residential.rdsnet.ro] has joined #minecrafthelp
#281 [08:35] <itsmemario> hello
#282 [08:35] <itsmemario> anyone
#283 [08:35] <itsmemario> pliz
#284 [08:35] <itsmemario> need help
#285 [08:35] * itsmemario [webchat@5-14-177-228.residential.rdsnet.ro] has quit. (Client Quit)
#286 [08:36] <Zatches> My account is an old legacy account I believe I don't have access to said account. I'm not fully sure I even remember the email account tied to the Minecraft account. If anyone could help, I'd greatly appreciate it
#287 [08:39] * Zatches [webchat@ip72-217-120-72.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#288 [08:42] * aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has joined #minecrafthelp
#289 [08:43] <aiken214> hello, I tried to enter in my account but, it seems that the password is incorrect. I changed it a few times but still doesn't work... I don't know what to do.
#290 [08:45] <Greymagic27> aiken214, Hi. Let's start by checking for any incompatible software that may be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#291 [08:45] <Greymagic27> ??> aiken214 tools/hjt
#292 [08:45] <Mightyena> aiken214: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#293 [08:45] <Mightyena> aiken214: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#294 [08:46] <aiken214> But I played in this computer before
#295 [08:47] <Greymagic27> aiken214, It's still possible that something you installed is causing the issue
#296 [08:48] <aiken214> okey I'll try, thank you
#297 [08:50] * aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#298 [08:58] * aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has joined #minecrafthelp
#299 [08:58] <aiken214> Hello, here's the link https://paste.ubuntu.com/p/8CBQ76kgDY/
#300 [08:59] <Greymagic27> aiken214, Thanks. One moment
#301 [08:59] <Greymagic27> ??> aiken214 av/mcafee/uninstall
#302 [08:59] <Mightyena> aiken214: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#303 [09:17] * Kj3llNL [webchat@ip565933b7.speed.planet.nl] has joined #minecrafthelp
#304 [09:17] * CXCubeHD [webchat@HSI-KBW-095-208-006-189.hsi5.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#305 [09:19] <Kj3llNL> Minecraft is stuck when it's loading on the java screen at around 80%. i've tried to go on older minecraft versions and if its below 1.13 it works fine but if i go above it gets stuck when it's loading on the java screen at around 80%
#306 [09:19] <CXCubeHD> I wanted to play the 1.8.9 version on Linux(Pop_OS - Is like ubuntu and debian...) and then it crashed while loading. The same is it with modded versions and 1.12.2 and other versions. Can sb help me????????????
#307 [09:20] <Greymagic27> ??> Kj3llNL av/adwcleaner
#308 [09:20] <Mightyena> Kj3llNL: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#309 [09:20] <Mightyena> Kj3llNL: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#310 [09:20] <Greymagic27> ??> CXCubeHD launcher/log-txt
#311 [09:20] <Mightyena> CXCubeHD: We need to see your full launcher log, which is created in the game directory.
#312 [09:20] <Mightyena> CXCubeHD: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#313 [09:20] <CXCubeHD> ok
#314 [09:21] <Kj3llNL> @Mightyena i already tried but its a .exe file and i am using a mac which means that i can't use that
#315 [09:22] <Kj3llNL> is there any other way that works on mac
#316 [09:22] <Greymagic27> Kj3llNL, Yep. Use this instead: https://www.malwarebytes.com/mac/
#317 [09:23] <Kj3llNL> thx i'll try it out
#318 [09:23] * CXCubeHD [webchat@HSI-KBW-095-208-006-189.hsi5.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#319 [09:26] * Aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has joined #minecrafthelp
#320 [09:26] * CXCubeHD [webchat@HSI-KBW-095-208-006-189.hsi5.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#321 [09:27] <Aiken214> Hello, I just executed the Mcafee program
#322 [09:27] <Aiken214> and restart the pc
#323 [09:27] * Giovanniklk [webchat@250.red-80-29-126.staticip.rima-tde.net] has joined #minecrafthelp
#324 [09:27] <Giovanniklk> When I want to access Minecraft, it stays locked on the loading screen and the message I attached is shown below. I bought the game 1 month or so ago and I haven't been able to play it for 3 weeks.
#325 [09:27] <Greymagic27> Aiken214, Hi. Welcome back. Could you try the game now?
#326 [09:27] <Greymagic27> ??> Giovanniklk av/adwcleaner
#327 [09:27] <Mightyena> Giovanniklk: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#328 [09:27] <Mightyena> Giovanniklk: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#329 [09:28] * Giovanniklk [webchat@250.red-80-29-126.staticip.rima-tde.net] has quit. (Client Quit)
#330 [09:28] <Aiken214> how many programs I have to download? Can you write a list or something?
#331 [09:28] <CXCubeHD> I started Minecraft 1.8.9 on linux(Pop_OS - is like ubuntu and debian...) and i always chrashes while loading. the same is it with 1.12.2 and forge...
#332 [09:28] <CXCubeHD> https://paste.ubuntu.com/p/HsPbfgsM3y/ log
#333 [09:29] <Greymagic27> Aiken214, You don't need to download anymore programs. Just try and launch the game.
#334 [09:29] <Greymagic27> CXCubeHD, Can you wait for it to crash, then send the launcher_log.txt?
#335 [09:29] <Aiken214> I tried, but it still doesn't work
#336 [09:30] <CXCubeHD> Greymagic27 ok
#337 [09:30] <Greymagic27> Aiken214, Send another hijackthis log
#338 [09:31] <CXCubeHD> Greymagic27 https://paste.ubuntu.com/p/N7XDrXwzVn/
#339 [09:31] <Aiken214> https://paste.ubuntu.com/p/Srcrsp8RM6/ thanks
#340 [09:32] <Greymagic27> Aiken214, Can you disable Avast?
#341 [09:33] <Aiken214> did it!
#342 [09:33] * Aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#343 [09:33] <Greymagic27> CXCubeHD, Hmm. It's not displaying any error. When it crashes, does it give you any error message?
#344 [09:33] <CXCubeHD> it sayed that it chrashed...
#345 [09:33] * Aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has joined #minecrafthelp
#346 [09:33] <Aiken214> I disabled avast
#347 [09:34] <CXCubeHD> I got the newest version
#348 [09:34] * Hassan [webchat@81-232-108-73-no510.tbcn.telia.com] has joined #minecrafthelp
#349 [09:35] * Aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has quit. (Client Quit)
#350 [09:35] <CXCubeHD> in the log it says: Process crashed with exit code 127
#351 [09:35] <Greymagic27> CXCubeHD, Can you send that log?
#352 [09:36] * Aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has joined #minecrafthelp
#353 [09:36] <CXCubeHD> https://paste.ubuntu.com/p/VJqYZPnkyZ/
#354 [09:37] <Aiken214> Hi, I checked the mcafee program and disabled avast, but nothing happens
#355 [09:37] <Greymagic27> CXCubeHD, Downgrade to java 8
#356 [09:37] <CXCubeHD> ok..
#357 [09:37] <CXCubeHD> how do i do it
#358 [09:38] <Greymagic27> https://www.java.com/en/download/manual.jsp
#359 [09:38] <CXCubeHD> thanks
#360 [09:38] * Kj3llNL [webchat@ip565933b7.speed.planet.nl] has joined #minecrafthelp
#361 [09:39] <Kj3llNL> minecraft stops loading at around 80% on the java screen.
#362 [09:39] <Greymagic27> Kj3llNL, Have you ran malwarebytes?
#363 [09:39] <Aiken214> Hi, I checked the mcafee program and disabled avast, but nothing happens
#364 [09:39] * visual [~sid40324@138.255.33.152] has joined #minecrafthelp
#365 [09:39] <Greymagic27> Aiken214, Can you try logging in whilst connected to a mobile hotspot?
#366 [09:40] <Kj3llNL> yes I have ran it and reset my mac but it still isn't opening
#367 [09:40] <Greymagic27> ??> Kj3llNL launcher/log-txt
#368 [09:40] <Mightyena> Kj3llNL: We need to see your full launcher log, which is created in the game directory.
#369 [09:40] <Mightyena> Kj3llNL: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#370 [09:41] * Hassan [webchat@81-232-108-73-no510.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#371 [09:41] <Aiken214> I can't
#372 [09:41] <Greymagic27> Aiken214, Do you not have a mobile phone?
#373 [09:42] <Aiken214> I'm trying sorry
#374 [09:43] <Kj3llNL> https://paste.ubuntu.com/p/dtHQWxv8XQ/
#375 [09:43] <Greymagic27> Aiken214, No no. It wasn't an accusation. If you don't have a phone or you can't make a hotspot, try logging in on another PC not connected to your wifi
#376 [09:43] <Greymagic27> Kj3llNL, Is that the launcher_log.txt?
#377 [09:44] <Kj3llNL> i think
#378 [09:44] * Hassan [webchat@81-232-108-73-no510.tbcn.telia.com] has joined #minecrafthelp
#379 [09:44] <Greymagic27> Kj3llNL, Can you double check? It looks a little off the format that they usually have
#380 [09:44] <Kj3llNL> in the minecraft folder it was called launcher
#381 [09:45] <Hassan> when i start minecraft it starts but stops on the mojang loading screen
#382 [09:45] <Greymagic27> Kj3llNL, Was it called launcuer_log.txt, or just launcher
#383 [09:45] <Greymagic27> ??> Hassan av/adwcleaner
#384 [09:45] <Mightyena> Hassan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#385 [09:45] <Mightyena> Hassan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#386 [09:45] <Kj3llNL> +Greymagic27 just launcher
#387 [09:45] * Aiken214 [webchat@66.red-81-33-203.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#388 [09:45] <Greymagic27> Kj3llNL, Find the log called launcher_log.txt and send that
#389 [09:46] <Kj3llNL> ok i'll look for it
#390 [09:47] * CXCubeHD [webchat@HSI-KBW-095-208-006-189.hsi5.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#391 [09:47] * Hassan [webchat@81-232-108-73-no510.tbcn.telia.com] has quit. (Client Quit)
#392 [09:47] <Kj3llNL> I currently have all the folders open that are in the minecraft folder and can't find it. any tips where to find it
#393 [09:48] <Greymagic27> Kj3llNL, It should just be in .minecraft
#394 [09:48] * EnzoStriker99 [webchat@ip5f5bd2f5.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#395 [09:49] <EnzoStriker99> Hello can someone help me please with my Minecraft Account?
#396 [09:49] <Greymagic27> EnzoStriker99, Hi. What's the issue with it?
#397 [09:49] <Kj3llNL> can you give me the text that i can type in the GO page of finder to get to launcher_log.txt
#398 [09:50] <EnzoStriker99> Today at 12:20 my phone told me that my Mojang has been changed and i was at a 0 Internet location without access to change my Account
#399 [09:50] <Greymagic27> Kj3llNL, The folder shouldn't be so massive that you need to. It's not inside any folder in .minecraft, just inside the .minecraft folder itself
#400 [09:50] <Greymagic27> EnzoStriker99, Have you contacted mojang about this?
#401 [09:50] <EnzoStriker99> I can't get a Password change E-mail and Mojang tells me that the Account with my current E-mail doesnt belong to my account
#402 [09:51] <Greymagic27> ??> EnzoStriker99 account/send-email
#403 [09:51] <Mightyena> EnzoStriker99: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#404 [09:51] <EnzoStriker99> i don't know how i am supposed to contact them since it's way to complex
#405 [09:51] <EnzoStriker99> i never had a Transaction ID or gift code since a friend did it for me and he is not anymore able to be contacted
#406 [09:52] <Greymagic27> EnzoStriker99, Give as much information as you can. You can contact them using the link that Mightyena sent above
#407 [09:52] <EnzoStriker99> Still i don't own a transaction id or gift code, i just took over this account with just the email and the password
#408 [09:53] <Greymagic27> EnzoStriker99, You didn't buy the game/account?
#409 [09:54] <EnzoStriker99> i didnt, i had a Online friend who i asked to spend me his gift code and then he made me a minecraft account
#410 [09:54] <EnzoStriker99> he even created a e-mail and a password for my account since i was only 14 at this time
#411 [09:55] * Stilipvpsher_ [webchat@92x255x181x224.static-business.omsk.ertelecom.ru] has joined #minecrafthelp
#412 [09:55] <Stilipvpsher_> При востановлеенее пороля не приходит письмо на почту, что мне делать?
#413 [09:55] * Bonsai270805 [webchat@91-164-203-38.subs.proxad.net] has joined #minecrafthelp
#414 [09:55] <EnzoStriker99> this Nickname i am using here is my Minecraft accounts Nickname i am using for 5 years now
#415 [09:56] <Greymagic27> EnzoStriker99, Hmm well. You'll still need to contact them nonetheless
#416 [09:56] <Greymagic27> Stilipvpsher_, https://translate.google.com/
#417 [09:56] <Kj3llNL> currently in my minecraft folder i can see this: [contents] -> [codesinature] -> coderecources, info.plist -------- [MacOS] -> launcher, Minecraft Updater ------- [resources] -> favicon.icns, MainMenu.nib, PkgInfo......... all the things between the [] are folders and an arrow means the next item(s) are inside of that folder
#418 [09:56] <Greymagic27> ??> Kj3llNL screenshot/external
#419 [09:56] <Mightyena> Kj3llNL: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#420 [09:56] <Mightyena> Kj3llNL: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#421 [09:57] <Stilipvpsher_> why don't I get notifications from Mojang when I try to recover my password?
#422 [09:58] <Bonsai270805> Hello, my minecraft bug when loading the loading bar crashes almost at the end so the game will not run will you have any idea?
#423 [09:58] <Greymagic27> ??> Stilipvpsher_ account/email-missing
#424 [09:58] <Mightyena> Stilipvpsher_: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#425 [09:58] <Mightyena> Stilipvpsher_: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#426 [09:58] <Mightyena> Stilipvpsher_: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#427 [09:58] <Greymagic27> ??> Bonsai270805 av/adwcleaner
#428 [09:58] <Mightyena> Bonsai270805: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#429 [09:58] <Mightyena> Bonsai270805: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#430 [09:58] <Kj3llNL> https://imgur.com/a/154ttHu
#431 [09:58] <EnzoStriker99> is it required to have a transaction id or gift code to contact Mojang?
#432 [09:58] <Greymagic27> EnzoStriker99, Sort of. The email doesn't require it but it is helpful in confirming that you own the account.
#433 [09:59] <Greymagic27> ??> Kj3llNL mac/.minecraft
#434 [09:59] <Mightyena> Kj3llNL: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#435 [09:59] <Greymagic27> Go there, then see if you can find a launcher_log.txt
#436 [09:59] <Stilipvpsher_> я пытаюсь уже как 2 года востановить аккаунт но письмо всё не приходит
#437 [09:59] <EnzoStriker99> i am asking because i am writing a Message to Mojang now and telling them that i never had one
#438 [10:01] <Greymagic27> EnzoStriker99, If you bought the game, you would have got one in the confirmation email
#439 [10:01] <EnzoStriker99> i never bought the game myself like i said
#440 [10:02] <Greymagic27> EnzoStriker99, Which is why mojang may have a hard time helping you.
#441 [10:02] <EnzoStriker99> someone used a gift code for me who i no longer got contact too
#442 [10:02] <EnzoStriker99> question, how much does minecraft cost at the moment?
#443 [10:03] <EnzoStriker99> maybe i got enough money for a replace
#444 [10:04] <Greymagic27> EnzoStriker99, You can check here: https://minecraft.net/
#445 [10:04] <EnzoStriker99> 23.95€
#446 [10:04] <Kj3llNL> it isn't working because my mac is set to dutch and only automatically translates library but application support not
#447 [10:04] <Stilipvpsher_> What do I do if I have many times appealed to the support but nothing helped messages when restoring the password does not come and does not come please help!
#448 [10:04] <Greymagic27> Stilipvpsher_, When did you send the last email
#449 [10:05] <Kj3llNL> q8 it works
#450 [10:05] <Stilipvpsher_> August 19
#451 [10:05] <Greymagic27> Stilipvpsher_, It's going to take a while longer than that
#452 [10:05] * Bonsai270805 [webchat@91-164-203-38.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#453 [10:06] <EnzoStriker99> Greymagic27 if my Account got screwed up by someone else and my e-mail is not connected anymore, can i use it then to make a new one?
#454 [10:06] <Greymagic27> EnzoStriker99, You could. Or, you could wait for a reply from mojang
#455 [10:06] <Stilipvpsher_> all the same, why do I not receive an email when restoring the password?
#456 [10:06] <EnzoStriker99> at first i will wait since i got the money and if they replying to me means in the end my account is gone forever, then i will get a new one
#457 [10:07] <Greymagic27> Stilipvpsher_, Some email providers drop emails, sometimes it's just a system error when trying to send the email
#458 [10:07] <Kj3llNL> it can't find minecraft
#459 [10:07] <Stilipvpsher_> so so already year 2
#460 [10:08] <EnzoStriker99> Greymagic27 is there a "timeroom" for mojang to contact me?
#461 [10:08] <EnzoStriker99> or do they got "unlimited time?"
#462 [10:08] <Kj3llNL> if i do /Library/Application Support/ it works but if i do /Library/Application Support/minecraft it makes an error sound
#463 [10:08] <EnzoStriker99> Kj3llNL maybe /.minecraft?
#464 [10:08] <EnzoStriker99> since .minecraft is a normal folder
#465 [10:09] <Greymagic27> Kj3llNL, go to application support and look for a minecraft folder
#466 [10:09] <Greymagic27> EnzoStriker99, 1-2 months I suspect, although there's no ETA
#467 [10:09] <Kj3llNL> lol i don't have one
#468 [10:09] <Kj3llNL> i think that's the proble,
#469 [10:10] <Greymagic27> ??> Kj3llNL mac/reinst/manual
#470 [10:10] <Kj3llNL> m
#471 [10:10] <Mightyena> Kj3llNL: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#472 [10:10] <Mightyena> Kj3llNL: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#473 [10:10] <EnzoStriker99> what does ETA mean?
#474 [10:10] <Greymagic27> EnzoStriker99, Estimated Time of Arrival.
#475 [10:11] <EnzoStriker99> ok i am a German
#476 [10:11] * visual [~sid40324@138.255.33.152] has quit. (Ping timeout: 198 seconds)
#477 [10:14] <EnzoStriker99> may i stay here in this chat?
#478 [10:14] <Kj3llNL> but then i'll lose my mods, texture packs etc
#479 [10:14] <EnzoStriker99> Kj3llNL just save your mods and texturepacks ina seperate folder
#480 [10:14] <Greymagic27> Kj3llNL, If you can't find your minecraft folder, then somethings up. Unless.. Did you set a custom install location?
#481 [10:16] <EnzoStriker99> Greymagic27 can/may i stay here in this chat without a further problem/reason?
#482 [10:16] <Greymagic27> EnzoStriker99, You can stay as long as you like :)
#483 [10:17] <EnzoStriker99> ok, it's because maybe something weird happens so i can talk to you, bytheway, are you a staff?
#484 [10:18] <Greymagic27> EnzoStriker99, As we're volunteers we don't really have staff. But I've been here a year or so and I'm voiced
#485 [10:18] <EnzoStriker99> what does voiced mean?
#486 [10:18] <EnzoStriker99> and every group of peoples got staff just to make it short xd order is kept by staff members
#487 [10:19] * Kj3llNL [webchat@ip565933b7.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#488 [10:20] <Stilipvpsher_> WHAT DO I DO I'M NOT GETTING EMAILS FROM MOJANG AS AT RECOVERY OF THE PASSWORD AND WHEN I WRITE LETTERS WITH
#489 [10:20] <Greymagic27> EnzoStriker99, Voiced means I'm a trusted helper (It's also the thing that adds the + by my name)
#490 [10:21] <Greymagic27> Stilipvpsher_, You need to wait for a reply. It's going to take a while though.
#491 [10:21] <Stilipvpsher_> I'VE BEEN WAITING SINCE AUGUST 25
#492 [10:21] <EnzoStriker99> ah ok i got it, 2014 i was a supporter on a server where i even made videos
#493 [10:21] <Greymagic27> Stilipvpsher_, It's going to be around 1 more month I'm afraid
#494 [10:22] <EnzoStriker99> Greymagic27 is there even a reason to play minecraft?
#495 [10:22] <Greymagic27> EnzoStriker99, I enjoy it. Although it's not everyone's cup of tea
#496 [10:22] <Stilipvpsher_> Where do I see "when I get an answer"?
#497 [10:22] <EnzoStriker99> because i just play it now just for fun on hypixel and murder mystery there
#498 [10:23] <Andrio> Well, there's your reason.
#499 [10:23] <Stilipvpsher_> Where do I see "when I get an answer"?
#500 [10:24] <EnzoStriker99> the only thing i would care for is my nickname, thats all
#501 [10:24] <Greymagic27> Stilipvpsher_, There is no article like that anymore. It's just a case of waiting.
#502 [10:24] <EnzoStriker99> otherwise i would come up with the _2018 behind my name
#503 [10:24] <Stilipvpsher_> OKEEEEEY
#504 [10:25] <Stilipvpsher_> What to do if there is no transaction code? but is there any evidence that this is my account?
#505 [10:25] <Greymagic27> Stilipvpsher_, Mojang will give you alternate ways to verify the account is yours if you've not provided the ID.
#506 [10:26] <Stilipvpsher_> I have never been offered, how can I do this?
#507 [10:26] <EnzoStriker99> Greymagic27 wich alternate ways are there? do you got some examples?
#508 [10:26] <Greymagic27> Stilipvpsher_, When they reply, they'll give you the alternate ways
#509 [10:26] <Greymagic27> EnzoStriker99, Only mojang know them I'm afraid.
#510 [10:27] <EnzoStriker99> ok, would it be helpful if i tell you once i know?
#511 [10:27] <EnzoStriker99> so you can take note of it
#512 [10:27] <Greymagic27> EnzoStriker99, It's nothing classified I don't think, but no. That's ok :P
#513 [10:28] <EnzoStriker99> now you confused me so easily like no one else did before
#514 [10:30] <Greymagic27> EnzoStriker99, Wasn't intentional
#515 [10:30] <EnzoStriker99> ok
#516 [10:31] <EnzoStriker99> i even once had log-in problems wich were near migration i think
#517 [10:31] <Stilipvpsher_> Okey
#518 [10:32] <EnzoStriker99> well crap good thing i just pringles now to stay calm while chatting XD
#519 [10:32] <Greymagic27> Haha
#520 [10:32] <EnzoStriker99> ate*
#521 [10:32] <EnzoStriker99> darn it
#522 [10:32] <EnzoStriker99> also
#523 [10:32] <EnzoStriker99> if you buy minecraft on your computer, can you play it for free on your phone then?
#524 [10:33] <EnzoStriker99> or the opposite way around?
#525 [10:33] <Greymagic27> Java edition and Bedrock edition are separate versions, so you'd need to buy it again.
#526 [10:33] <Greymagic27> Even with Windows 10 edition, you'd still need to buy it again on your mobile device AFAIK
#527 [10:33] <EnzoStriker99> ah darn
#528 [10:34] <EnzoStriker99> because i once had to buy minecraft for my little brother
#529 [10:34] <EnzoStriker99> that could have been a temporare alternative for me-.-
#530 [10:38] <EnzoStriker99> also, it could be that i play hearts of iron 4 meanwhile and when a crash occurs i need to restart my pc so my browser gets killed and i am leaving the chat then
#531 [11:03] * cowboy1999 [webchat@host-92-30-202-37.as13285.net] has joined #minecrafthelp
#532 [11:03] <cowboy1999> do you help with forge servers
#533 [11:04] <Greymagic27> cowboy1999, Hey. I'm afraid we don't, however you can try the Official minecraft discord or the forums for help :)
#534 [11:04] <cowboy1999> okay great thank you
#535 [11:07] * cowboy1999 [webchat@host-92-30-202-37.as13285.net] has quit. (Client Quit)
#536 [11:17] * EnzoStriker99 [webchat@ip5f5bd2f5.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#537 [11:47] * letsplayer8 [webchat@93-127-244-37.access.ham.german-local.net] has joined #minecrafthelp
#538 [11:49] <letsplayer8> Hello i have a problem
#539 [11:49] <Greymagic27> letsplayer8, Hi. What's the problem?
#540 [11:50] <letsplayer8> i cna me not login on my pc
#541 [11:50] <letsplayer8> *can
#542 [11:51] <letsplayer8> i can nit login in my pc
#543 [11:52] <Greymagic27> ??> letsplayer8 tools/hjt
#544 [11:52] <Mightyena> letsplayer8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#545 [11:52] <Mightyena> letsplayer8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#546 [11:52] <letsplayer8> no i have minecraft new installed
#547 [11:53] * DarthTerra75 [webchat@62.1.148.230.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#548 [11:53] <DarthTerra75> Hello
#549 [11:53] <Greymagic27> letsplayer8, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#550 [11:53] <Greymagic27> DarthTerra75, Hi. What's the issue?
#551 [11:54] <DarthTerra75> well when my world starts the game immediately crashes
#552 [11:54] <Greymagic27> ??> DarthTerra75 launcher/log-txt
#553 [11:54] <Mightyena> DarthTerra75: We need to see your full launcher log, which is created in the game directory.
#554 [11:54] <Mightyena> DarthTerra75: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#555 [11:56] * gabby [webchat@c-69-180-118-14.hsd1.fl.comcast.net] has joined #minecrafthelp
#556 [11:57] <gabby> hi!
#557 [11:57] <Greymagic27> gabby, Hey! What's the issue?
#558 [11:58] <gabby> im currently having trouble migrating my account. i keep getting an error message
#559 [11:58] <Greymagic27> gabby, What's the error message?
#560 [11:59] <DarthTerra75> ok i have sent the copy to ubuntu pastebin
#561 [11:59] * letsplayer8 [webchat@93-127-244-37.access.ham.german-local.net] has quit. (Quit: webchat.esper.net)
#562 [11:59] <gabby> i dont have access to the original email and im trying to change it to a new one. it says an account already eists?
#563 [11:59] <gabby> exists*
#564 [12:00] <Greymagic27> DarthTerra75, Send the URL here.
#565 [12:00] <DarthTerra75> ok
#566 [12:00] <Greymagic27> ??> gabby account/send-email
#567 [12:00] <DarthTerra75> https://paste.ubuntu.com/p/fbpbWYWnBB/
#568 [12:00] <Mightyena> gabby: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#569 [12:01] <gabby> i bought the game years ago, how do i get my transaction ID
#570 [12:01] <DarthTerra75> GreyMagic have you received the url?
#571 [12:02] <Greymagic27> DarthTerra75, Yep. Give me a second.
#572 [12:02] <Greymagic27> ??> gabby account/trans-id
#573 [12:02] <Mightyena> gabby: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#574 [12:02] <DarthTerra75> ok
#575 [12:02] <Greymagic27> DarthTerra75, Wait for the game to crash, then send the launcher_log.txt again.
#576 [12:03] <DarthTerra75> ok
#577 [12:05] <gabby> i read the FAQ and i dont have any of that information to obtain my transaction ID.
#578 [12:06] <gabby> I do have the login credentials for the minecraft account i am trying to migrate
#579 [12:06] <Greymagic27> gabby, If you can't get the transaction ID, send the email without it.
#580 [12:06] <DarthTerra75> ok here you go https://paste.ubuntu.com/p/7r3zpw5b8F/
#581 [12:07] <gabby> just sent!
#582 [12:08] <Greymagic27> DarthTerra75, Still no errors. When it crashes, does it give you any error messages?
#583 [12:08] <DarthTerra75> well when i press the "view crash report" it wont open
#584 [12:08] <gabby> i mentioned in the email when i sent it that i no longer have access, how will they contact me for further assistance?
#585 [12:11] <Greymagic27> DarthTerra75, Let's see if a basic log shows anything
#586 [12:11] <Greymagic27> ??> DarthTerra75 launcher/log
#587 [12:11] <Mightyena> DarthTerra75: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#588 [12:12] <Greymagic27> gabby, Via the email you provided
#589 [12:12] <gabby> lol guess i have to send another help message, as i stated before i no longer have access to the email associated
#590 [12:14] <DarthTerra75> ok just a sec
#591 [12:15] * DarthTerra75 [webchat@62.1.148.230.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#592 [12:16] * Riddlez [webchat@103.240.79.38] has joined #minecrafthelp
#593 [12:17] <Riddlez> So i found a minecraft ripoff game on roblox does that violates copyright?
#594 [12:20] <Greymagic27> Riddlez, I'm unsure. You'd need to speak to mojang directly about that
#595 [12:20] <Greymagic27> ??> Riddlez account/send-email
#596 [12:20] <Mightyena> Riddlez: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#597 [12:23] * DarthTerra75 [webchat@62.1.148.230.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#598 [12:23] <DarthTerra75> ok here you go https://paste.ubuntu.com/p/BHW9JMhNPF/
#599 [12:25] * SipkatoRRR [webchat@dynamic-109-81-210-80.ipv4.broadband.iol.cz] has joined #minecrafthelp
#600 [12:25] <SipkatoRRR> Hello,
#601 [12:25] * Jon [webchat@24-182-162-64.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#602 [12:25] * DarthTerra75 [webchat@62.1.148.230.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#603 [12:26] <Jon> Hey gues i need some help so i download minecraft and i go to load it up and my fans spin fast and then my game crashes
#604 [12:26] <Greymagic27> ??> Jon launcher/log-txt
#605 [12:26] <Mightyena> Jon: We need to see your full launcher log, which is created in the game directory.
#606 [12:26] <Mightyena> Jon: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#607 [12:26] <SipkatoRRR> I have problem with my account. I lost password for my email.
#608 [12:26] <Greymagic27> SipkatoRRR, Hi. Have you emailed mojang about this?
#609 [12:27] <SipkatoRRR> no
#610 [12:27] <Riddlez> ok ty i will send screenshots to mojang
#611 [12:27] <SipkatoRRR> have you some email?
#612 [12:29] <Greymagic27> ??> SipkatoRRR launcher/log-txt
#613 [12:29] <Mightyena> SipkatoRRR: We need to see your full launcher log, which is created in the game directory.
#614 [12:29] <Mightyena> SipkatoRRR: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#615 [12:29] <Greymagic27> Oh wait sorry, completely the wrong thing
#616 [12:29] <Greymagic27> ??> SipkatoRRR account/send-email
#617 [12:29] <Mightyena> SipkatoRRR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#618 [12:29] * Jon [webchat@24-182-162-64.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#619 [12:29] <Jon> Where do i find my minecraft logs?
#620 [12:30] <Greymagic27> ??> Jon win/.minecraft
#621 [12:30] <Mightyena> Jon: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#622 [12:30] <Greymagic27> Look for the launcher_log.txt
#623 [12:32] <Jon> https://paste.ubuntu.com/p/rxtpNDW3RP/
#624 [12:32] <Jon> for the crash that i keep getting
#625 [12:32] <Jon> its odd cause fans just spin up and then it just crashes
#626 [12:33] <Jon> let me know if that log is good or if ya need more cause there was alot but i grabbed the last section of it
#627 [12:35] * Jon [webchat@24-182-162-64.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#628 [12:35] * Abby [webchat@24-182-162-64.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#629 [12:36] <Abby> hey i need some help i downloaded minecraft and my fans spin up fast and then it just crashes
#630 [12:36] <Greymagic27> ??> Abby launcher/log-txt
#631 [12:36] <Mightyena> Abby: We need to see your full launcher log, which is created in the game directory.
#632 [12:36] <Mightyena> Abby: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#633 [12:36] <Abby> https://paste.ubuntu.com/p/rxtpNDW3RP/
#634 [12:37] <Abby> there you go
#635 [12:37] <Greymagic27> Abby, Thanks. One moment.
#636 [12:37] <Greymagic27> ??> Abby win/dxdiag
#637 [12:37] <Mightyena> Abby: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#638 [12:40] <Abby> https://paste.ubuntu.com/p/zzMTXthcPY/
#639 [12:40] <Abby> alright thats the dxdiag
#640 [12:41] <Greymagic27> Abby, Download and install this driver: https://www.geforce.co.uk/drivers/results/152792
#641 [12:42] * Riddlez [webchat@103.240.79.38] has quit. (Quit: webchat.esper.net)
#642 [12:42] <Abby> its installing now
#643 [12:44] * thekiller7 [webchat@IGLD-83-130-65-11.inter.net.il] has joined #minecrafthelp
#644 [12:45] <thekiller7> i need your help.i purchased the game 2 days ago,played for 1 day and than for some reason i canot enter it again.please advise ASAPc
#645 [12:46] <Greymagic27> thekiller7, Hey. When you try to enter the game, does it display any sort of error message?
#646 [12:47] <thekiller7> tried several times, i tried with my login username thekiller7 my email :
#647 [12:47] <thekiller7> my email : harelalfoar
#648 [12:48] <Greymagic27> thekiller7, Whoa. Don't send it here.
#649 [12:48] <Greymagic27> This is a public channel
#650 [12:48] <Greymagic27> thekiller7, Let's backup a little. What happens when you try to enter the game?
#651 [12:49] <thekiller7> my email :they give me only the demo option
#652 [12:49] <Greymagic27> thekiller7, Did you buy the game?
#653 [12:49] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has joined #minecrafthelp
#654 [12:50] <Snax> I wrote Mojang Support an email as the helper told me to and im not getting a response it has been 2-3 days
#655 [12:50] <thekiller7> can you check my purchase?
#656 [12:50] * Abby [webchat@24-182-162-64.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#657 [12:50] <Snax> They even confirmed that they got it
#658 [12:51] <Greymagic27> thekiller7, As we're only volunteers, we don't have access to that kind of information. Did you buy the game?
#659 [12:51] <Abby> Hey so im not sure if you remember me but i just downloaded the ninvida graphics driver and it didnt work it still crashes
#660 [12:51] <Greymagic27> Snax, Hi. It's going to be a while before you hear back. I'd guess around a month but that's only a rough estimate
#661 [12:51] <thekiller7> i can give you the ORDER ID no
#662 [12:51] <Greymagic27> Abby, Could you send another dxdiag?
#663 [12:51] <Greymagic27> thekiller7, I don't need an order ID, but if you have that I can assume you've bought the game.
#664 [12:52] <Greymagic27> thekiller7, Does it say you own it here? https://account.mojang.com/me/
#665 [12:52] <thekiller7> yes
#666 [12:52] <Snax> A month? I know you cant do anything against it but thats really long other services replay within Hours or Minutes
#667 [12:52] <Abby> https://paste.ubuntu.com/p/m7hssjsc3J/
#668 [12:52] <Greymagic27> Snax, I know. Although, they are slowly catching up with the backlog
#669 [12:53] <Abby> theres the new dxdiag
#670 [12:53] <Greymagic27> ??> Abby launcher/log-txt
#671 [12:53] <Mightyena> Abby: We need to see your full launcher log, which is created in the game directory.
#672 [12:53] <Mightyena> Abby: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#673 [12:55] <Abby> https://paste.ubuntu.com/p/tnghNbHb6G/
#674 [12:55] <Abby> theres the log
#675 [12:56] <thekiller7> any update ?
#676 [12:56] <Greymagic27> thekiller7, Make sure you're logged in with the correct account
#677 [12:57] <Greymagic27> Abby, Do you know how to route minecraft to use your own java installation?
#678 [12:57] <Abby> no i dont
#679 [12:58] <Greymagic27> Abby, Alright. Open up the launcher and navigate to the 'installations' tab. From there click on the 'latest release' profile.
#680 [12:58] <thekiller7> i tried but did not succeed,what can i do ? i need the enter the game .can you check what is the right email i signed with ?
#681 [12:58] <Abby> alright
#682 [12:58] <Greymagic27> Once you're on that profile, click 'settings' then click 'more options'. Once you've done that I'll send the next set of instructions
#683 [12:59] <Abby> done
#684 [12:59] <Greymagic27> thekiller7, Again. We're just volunteers meaning we have no access to account information.
#685 [12:59] <Greymagic27> ??> thekiller7 account/send-email
#686 [12:59] <Mightyena> thekiller7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#687 [12:59] * Snax [webchat@p4FE57950.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#688 [12:59] <Greymagic27> Abby, Great. Can you see the 'java executable' box?
#689 [12:59] <Abby> yes
#690 [12:59] <Abby> says use bundled java runtime
#691 [13:00] <Greymagic27> Abby, Is there a browse button next to it? I'm not on my PC so I can't double check :P
#692 [13:00] <Abby> yes there is
#693 [13:01] <Greymagic27> Abby, Ok. Do you have java installed?
#694 [13:02] <Abby> ya i tried updating my java and downloaded it Version 8 Update 231
#695 [13:02] <Greymagic27> Abby, I'd like to confirm what version of java you have and what bit it is. Can you open up cmd and run this command: java -version
#696 [13:02] <Greymagic27> Send the output on paste.ubuntu.com
#697 [13:03] <Abby> https://paste.ubuntu.com/p/H8ttncXPXH/
#698 [13:03] <Abby> java update
#699 [13:04] <Greymagic27> Abby, Right now you're running the 32 bit version of java. Before we route minecraft to use your own installation of java, let's update to the 64 bit version.
#700 [13:04] <Greymagic27> Abby, Download the '64 bit offline' version from here: https://java.com/en/download/manual.jsp
#701 [13:04] <Greymagic27> Once it's installed, uninstall the 32 bit version then restart your PC
#702 [13:05] <Abby> how do i remove the 32 bit version
#703 [13:06] <Greymagic27> Abby, Control panel --> Uninstall a program --> Search for 'java'
#704 [13:07] <Abby> alright i uninstalled the 32 bit and installed the offline 64 bit im going to reboot the pc now and ill be back!
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#706 [13:10] <Abby> hey im back and i have rebooted my PC what should i do now
#707 [13:10] <Greymagic27> Abby, Welcome back. Can you navigate to that java executable box?
#708 [13:10] <Abby> yes
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#710 [13:11] <Greymagic27> Abby, Ok. Once you're there, click 'browse' and go to this location: C:\Program Files\Java\jre1.8.0_221\bin
#711 [13:11] <Greymagic27> Abby, Once you're there, choose javaw, then click Open
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#713 [13:12] <Greymagic27> Abby, The java version may vary system to system, so if that doesn't work go to the java folder and double click on your java version folder
#714 [13:12] <Abby> do i do the javaw or javaws?
#715 [13:13] <Greymagic27> Abby, Javaw
#716 [13:14] <Abby> so i selected it and then saved and i tried to run it and it still crashes so ill go to the java version now
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#718 [13:15] <abby> so i tried the javaw and that didnt work it still crashed
#719 [13:16] <abby> what was the other one you wanted me to try?
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#721 [13:16] <abby> ?
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#724 [13:19] <Abby> ya it still crashes when i do the java excutable
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#726 [13:40] * piferman [webchat@178235179038.unknown.vectranet.pl] has joined #minecrafthelp
#727 [13:43] <piferman> hello, i bought minecraft premium in 2011, a few years later i gave my account to my sister and now i cannot gain access to that account, tho i have access to mine and her email which were registered to this account, also i have access to payment confirmation if needed
#728 [13:50] <Lurks> piferman if you can't remember your details to login, you have to contact mojang support with your transaction ID or gift code
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#731 [14:07] <BorderlineCat> ho gia comprato minecraft java edition 3 mesi fa ora mi dice che non è vero e che devo ricomprarlo
#732 [14:07] <BorderlineCat> come faccio?
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#734 [14:08] <BorderlineCat> I already bought minecraft java edition 3 months ago now tells me that it is not true and that I have to buy it back
#735 [14:08] <BorderlineCat> how can i do?
#736 [14:12] <Lurks> BorderlineCat you have contact mojang support with your transaction ID or gift code to get it resolved
#737 [14:17] * DrCthulhuu [webchat@modemcable079.19-58-74.mc.videotron.ca] has joined #minecrafthelp
#738 [14:18] <DrCthulhuu> i<m having trouble with an audio problem specifically in 1.12.2
#739 [14:18] <DrCthulhuu> sounds such as mobs, blocks breaking and rain only come out of one side of my earphones (music and other thigns work fine), depending on what half of my screen the block is currently in
#740 [14:19] <DrCthulhuu> the issue is not present in later versions of minecraft, but i must use 1.12
#741 [14:20] <Lurks> DrCthulhuu try deleting your options.txt files, that will reset settings in minecraft
#742 [14:24] <DrCthulhuu> didn't work
#743 [14:25] * NectoT [webchat@broadband-46-242-11-191.ip.moscow.rt.ru] has joined #minecrafthelp
#744 [14:26] <NectoT> Hi, i cant login in my minecraft account!
#745 [14:27] <Lurks> DrCthulhuu rename or delete .minecraft to something, if you choose to delete, if you have any single player worlds, move the save folder somewhere then try
#746 [14:27] <Lurks> NectoT what happen when you try and where have you tried?
#747 [14:28] <NectoT> I forghot my email
#748 [14:28] <NectoT> I remmeber my password and nick
#749 [14:29] <NectoT> but i havent played minecraft for about 2-3 years , since 1.7
#750 [14:29] <DrCthulhuu> still no dice
#751 [14:30] <Lurks> NectoT have you tried "forgot my password" type in all the email you know to see if it got sent a reset?
#752 [14:30] <NectoT> yes
#753 [14:30] <NectoT> none of it had worked
#754 [14:31] <Lurks> NectoT you'll have to contact mojang support with your transaction ID or gift code
#755 [14:31] <DrCthulhuu> i've done a fair bit of research before coming here, im pretty positive the issue is tied to the version of OpenAL minecraft 1.12.2 uses, however most of the fixes listed online have not worked and i'm pretty much out of ideas right now
#756 [14:32] <NectoT> Transaction ID?
#757 [14:32] <DrCthulhuu> i know it's specific to 1.12.2 since 1.14 works just fine, but i can'tuse anything other than 1.12
#758 [14:32] <NectoT> and how to contact the suport
#759 [14:32] <Lurks> ??> NectoT account/send-email
#760 [14:32] <Mightyena> NectoT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#761 [14:33] <Lurks> NectoT transaction ID: https://help.mojang.com/customer/portal/articles/361380
#762 [14:33] <NectoT> O_o
#763 [14:34] <Lurks> DrCthulhuu what spec do you have in your system?
#764 [14:34] <DrCthulhuu> 12GB RAM, zotac GTX1050 GPU, intel core i7 2600 CPU
#765 [14:34] <NectoT> omg,looks like i have to bring up, the transaction from 2013
#766 [14:35] <DrCthulhuu> running windows 8
#767 [14:35] <NectoT> to get my id...
#768 [14:36] <Lurks> NectoT yep, if that's when you bought it
#769 [14:37] <Lurks> DrCthulhuu have you updated your GPU drivers?
#770 [14:38] <DrCthulhuu> yes, 2 days ago
#771 [14:41] <Lurks> DrCthulhuu im not quite sure what to do about the sound, hopefully another helper can solve it
#772 [14:41] <DrCthulhuu> no worries, im about to post on reddit or something anyways
#773 [14:42] <DrCthulhuu> have a good day and thanks for your time
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#775 [14:44] <NectoT> So, i send the massage to support
#776 [14:45] <Lurks> ok, now wait for the response
#777 [14:49] <NectoT> How do u think , whill they resset my email whithout the id?
#778 [14:52] <Lurks> unlikely, they need some kind of proof you're owner
#779 [14:53] <NectoT> Aaaaaand i cant send them the password
#780 [14:55] <NectoT> Like a can tell them , that i was palying , the tekkit pack, the last time i played
#781 [14:55] <NectoT> i acn tell them the skin i was in
#782 [14:56] <Mordred013> so last night i was getting help from mattym, we never resolved the problem i was having. do you know if backing up my computer and wiping it would work?
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#784 [15:20] <Super_Sonic_D> My minecraft launcher wont open can i have assistance with this issue?
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#789 [15:39] <Mordred013> thats a common problem
#790 [15:39] <Mordred013> We are currently looking into a fix for the issue preventing people from opening the Minecraft Launcher. See here for a workaround https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
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#792 [15:55] <xDeadSheepx> i need some help, somebody speak spanish?
#793 [15:55] <xDeadSheepx> #minecrafthelp
#794 [15:55] <xDeadSheepx> #minecrafthelp
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#797 [16:11] <Wrecker3000> I am having a problem when I open the game. When I click play, the game loads until about the end, then an error message is displayed saying “Java (TM) SE binary has stopped working” please help!
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#799 [16:13] <ghostbutch> Hello i have a mojang account registered under the same email as my microsoft account but I can't combine them. I just paid for nintendo switch minecraft and I want to combine my account because I do not want to have to pay for realms on two different accounts please help
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#802 [16:17] <Al_Vids> Hello, my issue was with the Minecraft launcher but I see the reddit post so that's got me my answer. Thank you.
#803 [16:17] <Al_Vids> Hello, my issue was with the Minecraft launcher but I see the reddit post so that's got me my answer. Thank you.
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#807 [16:46] * UserNameTV [webchat@c-73-66-79-194.hsd1.ca.comcast.net] has joined #minecrafthelp
#808 [16:46] <UserNameTV> I've been having trouble with logging into my Minecraft account: UserNameTV, due to the security questions, and I don't remember the answers
#809 [16:47] <UserNameTV> I've been trying to email Mojang, but a lot of the information I can't get due to me not being able to get past security
#810 [16:47] <UserNameTV> Plus the recovery emails aren't being sent
#811 [16:48] <UserNameTV> I am able to play Minecraft, as I'm logged into the launcher. But I can't access/change anything
#812 [16:48] <UserNameTV> It was purchased either in 2014-2015
#813 [16:49] <UserNameTV> I do have another account named "CRXSTIAN" if that helps
#814 [16:49] <UserNameTV> I am able to log in to the CRXSTIAN account
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#822 [17:58] <lomnop> hey, i cant log in
#823 [17:59] <lomnop> it has been a long time sense i have played and i never played on this computer b4
#824 [17:59] <lomnop> i use to use my username to log in and when i went to migrate my account, it said my account already has been
#825 [18:04] <lomnop> HELLO?
#826 [18:12] <UserNameTV> yeah i need help too
#827 [18:12] <lomnop> same thing?
#828 [18:12] <UserNameTV> yes
#829 [18:13] <lomnop> any luck? lol
#830 [18:13] <UserNameTV> mojang hasn't been sending you emails either?
#831 [18:13] <UserNameTV> nope lol
#832 [18:13] <UserNameTV> ive been in this chat since 1pm
#833 [18:14] <lomnop> no. they did when i tried to start a new account but i should already have one
#834 [18:16] <lomnop> xnrand, you having the same issue?
#835 [18:17] <Lurks> UserNameTV you need your transaction ID when you contact mojang support
#836 [18:17] <Lurks> lomnop did you get a notice about your migrate?
#837 [18:17] <lomnop> notice? no. i dont think so
#838 [18:18] <UserNameTV> I don't know how to get my transaction ID
#839 [18:18] <UserNameTV> bc I can't log in
#840 [18:18] <Lurks> UserNameTV it would be in your email account
#841 [18:19] <lomnop> I think i will have that same issue. its been so long since i bought minecraft but i know my username
#842 [18:19] <lomnop> i dont remember using an email for it
#843 [18:19] <Lurks> lomnop i think you'll need to find your transaction ID and contact mojang support to recover your details
#844 [18:20] <Lurks> lomnop or a gift card code
#845 [18:20] <lomnop> how do i get that? I boght it years and years ago
#846 [18:20] <UserNameTV> same
#847 [18:20] <UserNameTV> it was a minecraft prepaid card, so i dont have it anymore
#848 [18:20] <lomnop> back when there wasnt underwater castles
#849 [18:20] <UserNameTV> since its been a long time
#850 [18:21] <Lurks> UserNameTV you'll have to see what they ask for since you have throw it away
#851 [18:21] <Lurks> lomnop transaction ID details will look like these https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#852 [18:23] <lomnop> whats braintree?
#853 [18:24] <lomnop> is there not a way to find my username and send a message to the corresponding email?
#854 [18:25] <Lurks> nope
#855 [18:25] <UserNameTV> screw it then
#856 [18:25] <UserNameTV> thanks anyway
#857 [18:25] <lomnop> is this not customer support?
#858 [18:26] <Lurks> lomnop no, not the official one, this is a community support for java edition
#859 [18:26] <lomnop> bcuz it tells me to contact customer support if i use a credit card and dont have the braintree thing
#860 [18:26] <lomnop> shoot. how do i talk to customer support?
#861 [18:26] <Lurks> ??> lomnop account/send-email
#862 [18:26] <Mightyena> lomnop: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#864 [18:27] <lomnop> ok thanks i think lol
#865 [18:27] <lomnop> good day
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#870 [18:43] <sydereal420> Hello, I've been having this issue for about a week now and have been unable to figure it out myself, I don't have a lot of technical experience. When I open the Minecraft Launcher and I click play, Minecraft will launch and begin to load, but every single time it will stop towards the end before crashing. I reinstalled it by deleting all folders b
#871 [18:43] <sydereal420> ut my saves to get rid of any mods I had. I opened the Minecraft game output log and copied everything it showed, but if there's a different way I should get a crash report I will do that. Here's a link to that https://paste.ubuntu.com/p/y9JbrCkxsj/ and here is a link to my DxDiag Log - https://paste.ubuntu.com/p/WkVq2m8ygs/
#872 [18:44] <vilifyy> hi, im having major issues . I was JUST able to log into my Minecraft 2 days ago and suddenly even though im putting in the right email and password it still says its wrong. when I try to sign in on my PC browser it just stalls and the page doesn't load. I sign in on mobile and it works perfectly fine
#873 [18:45] <vilifyy> Im super confused atm.
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#883 [19:24] * solotheman [webchat@pool-108-35-241-96.nwrknj.fios.verizon.net] has joined #minecrafthelp
#884 [19:24] <solotheman> hello
#885 [19:25] <solotheman> i cant log in my account
#886 [19:25] <solotheman> but i can log on on my phone
#887 [19:25] <solotheman> but not on my launcher and website
#888 [19:25] <solotheman> on the computer
#889 [19:26] <mattym> ??> solotheman tools/hjt
#890 [19:26] <Mightyena> solotheman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#891 [19:26] <Mightyena> solotheman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#892 [19:26] <mattym> sydereal420, If you are still there, see below.
#893 [19:26] <mattym> ??> sydereal420 av/adwcleaner
#894 [19:26] <Mightyena> sydereal420: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#895 [19:26] <Mightyena> sydereal420: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#896 [19:27] <solotheman> im so confused
#897 [19:27] <mattym> solotheman, Follow the instructions Mightyena wrote to you. (lines starting with your name)
#898 [19:28] <solotheman> bitch i aint dumb
#899 [19:28] <Absol> solotheman: Please keep it civil
#900 [19:28] <solotheman> i aint dumb dawg
#901 [19:28] <solotheman> i aint doing that
#902 [19:28] <solotheman> im not giving yall my info on my pc
#903 [19:28] <solotheman> get outta here
#904 [19:29] <mattym> solotheman, Then we cannot help you.
#905 [19:29] <solotheman> ur j trynna steal my acc dawg
#906 [19:29] <solotheman> and sell it on ebay for 3 dolalrs
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#910 [20:02] * Colin [webchat@lncson2702w-lp140-01-74-12-234-167.dsl.bell.ca] has joined #minecrafthelp
#911 [20:07] <Colin> Hello, my question is regarding an old account i haven't used for a while. I tried logging in but could not due to the old account not having an email attached to, it because of the new account system i assume. i followed the instructions to email the support staff giving them the old account details such as username and transaction ID and the new
#912 [20:07] <Colin> account details in order for them to manually get the account back. however, due to the support website switch the email will no longer be looked at and i cannot find where or how to recover my account now.
#913 [20:08] <mattym> Colin, When did you send in the initial support ticket?
#914 [20:09] <Colin> about two weeks ago.
#915 [20:09] <Colin> and to my knowledge they were behind on responding to emails
#916 [20:09] <mattym> Colin, Did you get an email telling you to resend it on the new system?
#917 [20:09] <Colin> yes i did
#918 [20:09] <mattym> ??> Colin account/send-email
#919 [20:09] <Mightyena> Colin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#920 [20:09] <mattym> ^ new form.
#921 [20:10] <Colin> ah ok that would be what i was looking for
#922 [20:10] * sydereal420 [webchat@c-68-32-33-136.hsd1.mi.comcast.net] has joined #minecrafthelp
#923 [20:11] <Colin> thanks
#924 [20:11] <sydereal420> thank you for the help i ran the malware cleaner and minecraft started to load again!
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#928 [20:15] <kikburr> so, my brother gave me his account a few years back (jacobb3x3@gmail.com) for my birthday, but he decided to go to boot camp and left without telling me the password. pls help me out im just trying to play minecraft on my account the username is sparkly1sheep
#929 [20:16] <kikburr> can someone help me out pls?
#930 [20:18] <mattym> kikburr, We cannot help with that. Unfortunately accounts are not transferable and only the original owner can access it, or get the info for it.
#931 [20:18] * PorkChop_2009 [webchat@27-32-23-202.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#932 [20:30] * FireKeyGaming [webchat@c-71-62-25-179.hsd1.va.comcast.net] has joined #minecrafthelp
#933 [20:32] <FireKeyGaming> Hey im having a problem logging into my account through the launcher. When I put in my email and password, it says they are incorrect. I triple checked my user and pass, and i can easily log into minecraft.net using the same exact login. Any suggestions?
#934 [20:34] <mattym> ??> FireKeyGaming tools/hjt
#935 [20:34] <Mightyena> FireKeyGaming: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#936 [20:34] <Mightyena> FireKeyGaming: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#937 [20:38] <FireKeyGaming> https://paste.ubuntu.com/p/y46JTnZb9m/ This one?
#938 [20:39] <mattym> Yes just a moment
#939 [20:40] <mattym> FireKeyGaming, What is the exact text of the error message you get on the launcher?
#940 [20:41] <FireKeyGaming> Invalid email or password
#941 [20:41] <FireKeyGaming> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#942 [20:43] <mattym> FireKeyGaming, And when you log in are you using an email or username to log in?
#943 [20:43] <FireKeyGaming> Yes, but I also tried username when it did not work.
#944 [20:44] <mattym> FireKeyGaming, What is the ingame username?
#945 [20:45] <FireKeyGaming> FireKeyGaming
#946 [20:46] <mattym> FireKeyGaming, And you said you can log in on minecraft.net with the same info?
#947 [20:46] <FireKeyGaming> yep
#948 [20:46] <mattym> FireKeyGaming, Are you able to get to the user profile page there?
#949 [20:47] <FireKeyGaming> wait it just stopped letting me...
#950 [20:48] <FireKeyGaming> am i mistyping something idk whats up
#951 [20:48] <mattym> FireKeyGaming, Are you sure about the ingame username?
#952 [20:49] <FireKeyGaming> fairly certain yes
#953 [20:50] <mattym> FireKeyGaming, Well it looks like the name was changed a few weeks ago. If that was not done by you, then someone else has likely gained access to your account.
#954 [20:50] <mattym> FireKeyGaming, Are you able to request and set a new password?
#955 [20:50] <FireKeyGaming> a few weeks? Well shit i haven't been on in a month or more.
#956 [20:50] <Absol> FireKeyGaming: Please keep it civil
#957 [20:50] * macvader [webchat@192.196.218.216] has joined #minecrafthelp
#958 [20:51] <FireKeyGaming> yes i am
#959 [20:51] <macvader> I'm trying to log into minecraft java edition and it will only let me play the demo, even though I have owned the game for many years, do I need to repurchase the game?
#960 [20:51] <mattym> ??> macvader launcher/relog
#961 [20:51] <Mightyena> macvader: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#962 [20:51] <macvader> ty
#963 [20:52] <macvader> it still says i can only play the demo mode
#964 [20:52] <FireKeyGaming> did someone change the email associated with my account or what?
#965 [20:53] <macvader> i did a long time ago but I know that i had played the game on my computer since then
#966 [20:53] <FireKeyGaming> because i should be able to log in even though the username is changed right?
#967 [20:53] <macvader> I haven't loaded the game in over 6+ months
#968 [20:53] <mattym> FireKeyGaming, I would have no way of knowing that. You need to see if you can request a password reset.
#969 [20:53] <mattym> macvader, Are you sure you are using the correct account (email) to log in with?
#970 [20:53] <macvader> 100%
#971 [20:53] <mattym> FireKeyGaming, If you get the reset, and are able to, then they did not change the email.
#972 [20:54] <mattym> FireKeyGaming, If you get no reset password email, then they also changed the email on the account.
#973 [20:54] <mattym> macvader, What is the ingame username?
#974 [20:54] <macvader> same as this name being displayed, it should be "Macvader"
#975 [20:54] <FireKeyGaming> i gtg soon crap.
#976 [20:55] <mattym> macvader, If you log in at account.mojang.com/me what does the page there say?
#977 [20:55] <macvader> it says to redeem a prepaid code, it doesn't say i have the game purchased
#978 [20:56] <macvader> and i am certain i never asked for a refund since i purchased the game like 6-7+ years ago
#979 [20:56] <FireKeyGaming> Got it thx so much. do you know who AxerGaming is? Hes the one with my info.
#980 [20:56] <macvader> wait wait wait
#981 [20:56] <macvader> my browser has another email saved
#982 [20:57] <macvader> and it was under that :(
#983 [20:57] <macvader> my bad guys
#984 [20:57] <macvader> ty for taking ur time to respond <3
#985 [20:57] <mattym> FireKeyGaming, So you were not able to get a password reset?
#986 [20:58] <FireKeyGaming> No i got it reset but thats what he changed the username to.
#987 [20:58] <FireKeyGaming> AxerGaming
#988 [20:58] <FireKeyGaming> Character for character
#989 [20:59] <mattym> FireKeyGaming, Ok so they only changed the password. Make sure you use a completely new password that you do not use for any other accounts where you use the same email.
#990 [20:59] <FireKeyGaming> I did lol. not letting this happen again. Anyways thx again. my account lives to be played on another day.
#991 [21:00] <mattym> FireKeyGaming, Luckily you are only about 6 days away from being able to change your name back, so not a long wait.
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#994 [21:07] <skele> hello
#995 [21:07] * Chou [webchat@99-174-188-199.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#996 [21:07] <skele> hello?
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#1000 [21:09] <r6> hello my accountis not allowing me to log in ive reset my password multiple times and now the account isnt working and the username is optiqminecraft
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#1003 [21:59] * Mordred013 [webchat@adsl-68-253-140-178.dsl.emhril.ameritech.net] has joined #minecrafthelp
#1004 [22:00] <Mordred013> Hi im not sure if mattym is here but I just wanted to let them know I got the problem solved
#1005 [22:02] <mattym> Mordred013, What ended up fixing it?
#1006 [22:03] * JP [webchat@131-161-228-142.netgool.com.br] has joined #minecrafthelp
#1007 [22:04] <JP> Hi
#1008 [22:05] <JP> My problem is I can't log in in the minecraft.net web page
#1009 [22:05] <mattym> JP, What happens when you try?
#1010 [22:05] <JP> nothing happens
#1011 [22:05] <mattym> ??> JP tools/hjt
#1012 [22:05] <Mightyena> JP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1013 [22:05] <Mightyena> JP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1014 [22:07] <JP> I Don't buy the minecraft java edition yet, First I tried to make my mojang account.
#1015 [22:08] <mattym> JP, Still need you to follow the instructions Mightyena sent.
#1016 [22:08] <JP> I will try.
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#1018 [22:23] <JP> Hi
#1019 [22:23] <JP> https://paste.ubuntu.com/p/mXPMvDMpKZ/
#1020 [22:23] <mattym> ??> JP info/mcleaks
#1021 [22:23] <Mightyena> JP: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1022 [22:23] <Mightyena> JP: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1023 [22:23] <mattym> ??> JP win/hosts/edit
#1024 [22:23] <Mightyena> JP: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1025 [22:23] <Mightyena> JP: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1029 [22:26] <JP> Sorry, this time I would really like to buy the game, so I tried to make a mojang account.
#1030 [22:29] <JP> I thought about formatting my pc, but this time I want to buy the game's were correct.
#1031 [22:38] <Choutaph> I've been having trouble logging in to my account for the past few days. I've waited and tried again, changed my password and tried again (after waiting), and every time it's the same "Invalid email or password", when I know both of them are correct. I don't know why I'm not able to login.
#1032 [22:42] <JP> opened
#1033 [22:42] <JP> what I do right now?
#1034 [22:46] <JP> two sentences with the name mojang appeared ... should I delete them?
#1035 [22:51] <JP> Hi
#1036 [22:52] * Hannah [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#1037 [22:52] <Hannah> Hi there, I'm trying to buy Minecraft on Mac for the first time. Ive created an account but when I click the login button nothing happens.
#1038 [22:52] <JP> Can you help me?
#1039 [22:53] <Hannah> hello?
#1040 [22:53] <JP> me too
#1041 [22:53] <JP> I have the same problem
#1042 [22:53] <Hannah> that sucks its so annoying
#1043 [22:53] <Hannah> ive tried eveythinng
#1044 [22:55] <JP> I guess that I will must formatting my PC...
#1045 [22:55] <Hannah> idk what that means but ive reset mine twice and tried different browsers
#1046 [23:00] <JP> Ok
#1047 [23:01] <JP> See you tomorrow!
#1048 [23:01] <JP> bye!
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