#1 [00:09] * Ramos2438 [webchat@abts-kk-dynamic-153.17.172.122.airtelbroadband.in] has joined #minecrafthelp
#2 [00:10] <Ramos2438> Hello,I am Ramos2438..When i try to login to minecraft it shows "be online and try again"..this problem since the 1.14 update..Pls help
#3 [00:22] <Ramos2438> pls Help...
#4 [00:41] * Trey [webchat@148-252-103.13.3p.ntebredband.no] has joined #minecrafthelp
#5 [00:43] <Trey> when i click realms in game
#6 [00:43] <Trey> i cant access anything
#7 [00:45] <Trey> it says could not conntect to realms: connect timed out
#8 [01:08] * Ramos2438 [webchat@abts-kk-dynamic-153.17.172.122.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#9 [01:38] * susie [webchat@68-249-177-255.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#10 [01:39] <susie> can someone help me the app keeps crashing every time itry to open it and i dont know why
#11 [01:45] <susie> please help
#12 [02:05] * Tony [webchat@h110.29.214.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#13 [02:06] <Tony> Hello is anyone here?
#14 [02:07] <Tony> Does anyone know when mojang will respond? Like the dates, it has been removed off the mojang page and I can't find it anywhere.
#15 [02:09] * Tony [webchat@h110.29.214.67.dynamic.ip.windstream.net] has quit. (Client Quit)
#16 [02:24] * Ninjafif [webchat@dsl1-port-1.intelcom.su] has joined #minecrafthelp
#17 [02:28] <Ninjafif> Hey, so i tried to log in on my computer on the official website but the log in button doesnt work. I tried to log in in the minecraft launcher, but it says "Invalid email or password. If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username." So i tried to log in on the website with my
#18 [02:28] <Ninjafif> phone and it worked so i am sure that i am putting the right email and password in.
#19 [02:38] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 198 seconds)
#20 [02:46] * Meliodasdesu [webchat@host-158.140.165-101.myrepublic.co.id] has joined #minecrafthelp
#21 [02:51] <Meliodasdesu> helpme ERROR Launching the game failed! has followed the MCL-5546 instructions but has not helped at all. how to fix this error?
#22 [02:52] <urielsalis> ??> Meliodasdesu tools/hjt
#23 [02:52] <Mightyena> Meliodasdesu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#24 [02:52] <Mightyena> Meliodasdesu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#25 [02:52] <Meliodasdesu> okay i'll try
#26 [02:56] <Meliodasdesu> https://paste.ubuntu.com/p/HKnN8gjqNC/
#27 [02:56] <urielsalis> Meliodasdesu, uninstall Internet Download Manager
#28 [02:57] <Meliodasdesu> hmm okay
#29 [02:58] <Meliodasdesu> now what
#30 [02:59] <urielsalis> Meliodasdesu, try to play now
#31 [02:59] <urielsalis> Meliodasdesu, you might need to restart your pc first
#32 [02:59] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#33 [03:08] * Meliodasdesu [webchat@host-158.140.165-44.myrepublic.co.id] has joined #minecrafthelp
#34 [03:09] <Meliodasdesu> hello, still same problem
#35 [03:09] <urielsalis> ??> Meliodasdesu tools/hjt
#36 [03:09] <Mightyena> Meliodasdesu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#37 [03:09] <Mightyena> Meliodasdesu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#38 [03:11] <Meliodasdesu> https://paste.ubuntu.com/p/FxCYprBkWd/
#39 [03:11] <urielsalis> Meliodasdesu, run a scan with malwarebytes and delete everything it finds
#40 [03:15] <Meliodasdesu> it found nothing :/
#41 [03:16] <urielsalis> Meliodasdesu, can you show me what error you are getting?
#42 [03:25] <Meliodasdesu> https://paste.ubuntu.com/p/JJdGCCnz7s/
#43 [03:26] <urielsalis> Meliodasdesu, does https://resources.download.minecraft.net/1f/1f7d377e9b4eae36f14a789c617a002672f12d4a work if you open it in a browser?
#44 [03:27] <Meliodasdesu> what should i do after open and download it?
#45 [03:28] <urielsalis> Meliodasdesu, it opens or just throws a error?
#46 [03:28] <Meliodasdesu> just error
#47 [03:28] <urielsalis> Meliodasdesu, can you show me the error?
#48 [03:29] <Meliodasdesu> which one, i dont understand
#49 [03:29] <urielsalis> Meliodasdesu, that you get while opening https://resources.download.minecraft.net/1f/1f7d377e9b4eae36f14a789c617a002672f12d4a
#50 [03:30] <Meliodasdesu> ah, after opening that i got a file
#51 [03:31] <urielsalis> Meliodasdesu, know what version of java you are running?
#52 [03:31] <Meliodasdesu> let me check
#53 [03:32] <Meliodasdesu> I just remembered this error occurred after I updated java
#54 [03:32] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#55 [03:33] <Meliodasdesu> i'm running java 8 Update 231
#56 [03:33] <urielsalis> ??> Meliodasdesu win/java/reinst
#57 [03:33] <Mightyena> Meliodasdesu: You need to reinstall Java.
#58 [03:33] <Mightyena> Meliodasdesu: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#59 [03:36] * Ramos2438 [webchat@abts-kk-dynamic-153.17.172.122.airtelbroadband.in] has joined #minecrafthelp
#60 [03:38] <Ramos2438> hello,When i try to login to my launcher ,it says "Be online and try again".....Pls help...My wifi is also good and no problems with my pc..Pls help :)
#61 [03:38] <Ramos2438> help!!!
#62 [03:38] <urielsalis> ??> Ramos2438 tools/hjt
#63 [03:38] <Mightyena> Ramos2438: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#64 [03:38] <Mightyena> Ramos2438: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#65 [03:43] <Ramos2438> Mightyena sent u privately
#66 [03:44] <urielsalis> ??> Ramos2438 bot
#67 [03:44] <Mightyena> Ramos2438: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#68 [03:44] <Ramos2438> ok
#69 [03:45] <Ramos2438> urielsalis should i send u
#70 [03:45] <urielsalis> Ramos2438, paste it here
#71 [03:46] <Ramos2438> https://paste.ubuntu.com/p/Yw9n2Ct8qZ/
#72 [03:46] <Ramos2438> ok??:)
#73 [03:46] <urielsalis> Ramos2438, uninstall should i send u
#74 [03:46] <urielsalis> Ramos2438, uninstall K7TSecurity
#75 [03:46] <Ramos2438> why
#76 [03:47] * oliver [webchat@n106-70-232-31.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
#77 [03:47] <oliver> i want a refund on minecraft java
#78 [03:47] <urielsalis> Ramos2438, its blocking the game
#79 [03:47] <urielsalis> ??> oliver account/refund
#80 [03:47] <Mightyena> oliver: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#81 [03:47] <oliver> how can i get a refund
#82 [03:47] <Ramos2438> urielsalis but its my anti virus
#83 [03:48] <urielsalis> Ramos2438, we recommend something like malwarebytes or avast as your antivirus
#84 [03:48] <Ninjafif> I cant log in on the actual website
#85 [03:48] <urielsalis> oliver, see the link Mightyena sent you
#86 [03:48] <Ninjafif> and in minecraft
#87 [03:48] <urielsalis> Ninjafif, what happens when you try?
#88 [03:49] <Ninjafif> The login button just doesnt work
#89 [03:49] <Ninjafif> It goes black but nothing happens
#90 [03:50] <urielsalis> ??> Ninjafif tools/hjt
#91 [03:50] <Mightyena> Ninjafif: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#92 [03:50] <Mightyena> Ninjafif: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#93 [03:50] * Trey [webchat@148-252-103.13.3p.ntebredband.no] has quit. (Quit: webchat.esper.net)
#94 [03:52] * Ramos2438 [webchat@abts-kk-dynamic-153.17.172.122.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#95 [03:52] <Ninjafif> https://paste.ubuntu.com/p/3PJhq52mWQ/
#96 [03:53] <urielsalis> ??> Ninjafif info/mcleaks
#97 [03:53] <Mightyena> Ninjafif: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#98 [03:53] <Mightyena> Ninjafif: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#99 [03:53] <urielsalis> ??> Ninjafif win/hosts/edit
#100 [03:53] <Mightyena> Ninjafif: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#101 [03:53] <Mightyena> Ninjafif: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#102 [03:54] * Meliodasdesu [webchat@host-158.140.165-44.myrepublic.co.id] has joined #minecrafthelp
#103 [03:55] <Meliodasdesu> Help, i just got this from the launcher log https://paste.ubuntu.com/p/NR56yWf6Bd/ What does it mean?
#104 [03:56] <urielsalis> Meliodasdesu, is the same error as before
#105 [03:57] <Meliodasdesu> what else should I do :<
#106 [03:57] * Ramos2438 [webchat@abts-kk-dynamic-153.17.172.122.airtelbroadband.in] has joined #minecrafthelp
#107 [03:57] <urielsalis> Meliodasdesu, is that a work or school pc?
#108 [03:57] <Meliodasdesu> personal
#109 [03:57] <Ramos2438> urielsalis still same problem..i disabled it but still the same problem
#110 [03:57] <urielsalis> Ramos2438, uninstall it, dont disable it
#111 [03:58] <Ramos2438> why
#112 [03:58] <Ramos2438> i have paid for it
#113 [03:58] <urielsalis> Ramos2438, most antivirus software still work even when it says it has been disabled
#114 [03:58] <Ramos2438> ok:(
#115 [03:59] <Ramos2438> is there any other way other than unistalling it??
#116 [03:59] <Ramos2438> urielsalis is there any other way?????
#117 [04:01] <Meliodasdesu> This didn't help, rip the original launcher. I tried another launcher and it worked fine
#118 [04:02] <Ramos2438> which launcher??
#119 [04:02] <urielsalis> Meliodasdesu, what launcher are you using now?
#120 [04:02] <Meliodasdesu> Multi MC
#121 [04:02] <Ramos2438> urielsalis pls help me
#122 [04:06] <urielsalis> Meliodasdesu, can you make a bug report under the launcher project in bugs.mojang.com?
#123 [04:06] <urielsalis> Meliodasdesu, then give me the links
#124 [04:07] <Ninjafif> Thanks i love u
#125 [04:07] <Ramos2438> urielsalis Can u recommend a good antivirus which supports minecraft
#126 [04:08] <Ramos2438> urielsalis Kaspersky,Norton??
#127 [04:08] <urielsalis> Ramos2438, Malwarebytes or Avast
#128 [04:08] * Ninjafif [webchat@dsl1-port-1.intelcom.su] has quit. (Quit: webchat.esper.net)
#129 [04:09] <Ramos2438> https://www.bleepingcomputer.com/news/security/hackers-breach-avast-antivirus-network-through-insecure-vpn-profile/
#130 [04:10] <urielsalis> Meliodasdesu, still here?
#131 [04:11] <urielsalis> Meliodasdesu, can you try opening http://ocsp.sca1b.amazontrust.com?
#132 [04:11] <Meliodasdesu> yes
#133 [04:11] <urielsalis> Meliodasdesu, does it work?
#134 [04:11] <Meliodasdesu> what is that
#135 [04:11] <urielsalis> Meliodasdesu, is the revocation list for the certificate authority minecraft uses
#136 [04:12] <urielsalis> Meliodasdesu, does it load the page or just gives an error?
#137 [04:13] <Meliodasdesu> only download and not yet finished
#138 [04:13] <urielsalis> Meliodasdesu, no need to download, thanks for testing
#139 [04:14] <Ramos2438> urielsalis im installing kaspersky thanks
#140 [04:15] <urielsalis> Ramos2438, Kaspersky is also known to cause issues https://minecraftirc.net/support-articles/known-incompatible-software/
#141 [04:32] * Adex146_SVK [webchat@62.197.196.4] has joined #minecrafthelp
#142 [04:32] <Adex146_SVK> Hello
#143 [04:33] * Adex146_SVK [webchat@62.197.196.4] has quit. (Client Quit)
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#146 [04:35] * Anna [anna@borealis.voxelstorm.com] has joined #minecrafthelp
#147 [04:42] * Achilles [webchat@mue-88-130-53-208.dsl.tropolys.de] has joined #minecrafthelp
#148 [04:43] <Achilles> Hello , is there anybody who might could help me ?
#149 [04:45] * S [spydar007@spydar007.com] has quit. (Quit: Quit)
#150 [04:46] <Achilles> nice support
#151 [04:47] * Achilles [webchat@mue-88-130-53-208.dsl.tropolys.de] has quit. (Client Quit)
#152 [04:51] * S [spydar007@spydar007.com] has joined #minecrafthelp
#153 [04:53] * Will [webchat@cpc115884-addl5-2-0-cust469.6-3.cable.virginm.net] has joined #minecrafthelp
#154 [04:54] <Will> hey
#155 [04:54] * Will [webchat@cpc115884-addl5-2-0-cust469.6-3.cable.virginm.net] has quit. (Client Quit)
#156 [04:55] * Bob [webchat@cpc115884-addl5-2-0-cust469.6-3.cable.virginm.net] has joined #minecrafthelp
#157 [04:56] <Bob> This is my issue, I have discord and razer synpase but I have disabled overlays and the java options weren't affected in environment variables. Here is my issue https://bugs.mojang.com/browse/MC-164454
#158 [04:59] <Andrio> ??> Bob tools/HJT
#159 [04:59] <Mightyena> Bob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#160 [04:59] <Mightyena> Bob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#161 [05:01] * DepressedVoice [webchat@p4FCAAD7D.dip0.t-ipconnect.de] has joined #minecrafthelp
#162 [05:03] <Bob> https://paste.ubuntu.com/p/d9MPg9sY3y/
#163 [05:06] <DepressedVoice> https://pastebin.com/TQDJWT7t
#164 [05:07] <DepressedVoice> Ich bitte um Hilfe
#165 [05:08] <Bob> Vielleicht versuchen Sie es mit dem normalen Minecraft-Launcher?
#166 [05:11] <Bob> Ok solved my issue its razer synapse
#167 [05:14] * Bob [webchat@cpc115884-addl5-2-0-cust469.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#168 [05:40] <DepressedVoice> Hab ich auch schon
#169 [05:41] <DepressedVoice> Invalid email or password
#170 [05:41] <DepressedVoice> Wenn dein Konto nach November 2012 erstellt wurde oder es bereits ein Mojang‐Konto ist, verwende deine E‐Mail‐Adresse. Andernfalls deinen Benutzernamen.
#171 [05:41] <DepressedVoice> Das ist auf den Minecraft Launcher bezogen
#172 [05:46] * madog_1992 [webchat@5ac6b1ec.bb.sky.com] has joined #minecrafthelp
#173 [05:47] <madog_1992> hello I have migrated my account but when i try to log in i do not have the game in my launcher and it just prompts me to buy it
#174 [05:49] <DepressedVoice> Kann mir bitte jemand helfen
#175 [05:49] * madog_1992 [webchat@5ac6b1ec.bb.sky.com] has joined #minecrafthelp
#176 [05:49] * madog_1992 [webchat@5ac6b1ec.bb.sky.com] has quit. (Client Quit)
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#178 [06:02] * simone [webchat@host87-113-dynamic.3-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#179 [06:04] <simone> I can't recover my previously purchased premium account
#180 [06:08] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 189 seconds)
#181 [06:12] <simone> I can't recover my premium account
#182 [06:30] * ostamustafa [webchat@94.187.55.216] has joined #minecrafthelp
#183 [06:30] <ostamustafa> hello
#184 [06:30] <ostamustafa> i have an issue changing my email address
#185 [06:42] * simone [webchat@host87-113-dynamic.3-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#186 [07:18] <ostamustafa> anyone?
#187 [09:02] * MrDamnGood [webchat@212-75-27-11.sf.ddns.bulsat.com] has joined #minecrafthelp
#188 [09:02] <MrDamnGood> hello
#189 [09:03] * MrDamnGood [webchat@212-75-27-11.sf.ddns.bulsat.com] has quit. (Client Quit)
#190 [09:06] * Fleg [webchat@136.49.7.109] has joined #minecrafthelp
#191 [09:08] <Fleg> whenever i try to log in on minecraft.net with my correct info, the login button does nothing. when i try to log in on the minecraft launcher, it says i need to be online despite my internet being securely connected.
#192 [09:31] * Yue [webchat@101.78.113.44] has joined #minecrafthelp
#193 [09:33] <Yue> Hi, I just recently bought the minecraft java edition and after playing for a while, I realised I had trouble with eating and shooting arrows in the game. Please help?
#194 [09:33] * DepressedVoice [webchat@p4FCAAD7D.dip0.t-ipconnect.de] has joined #minecrafthelp
#195 [09:34] * alhorg [webchat@cpe-173-89-241-148.insight.res.rr.com] has joined #minecrafthelp
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#197 [09:36] * alhorg1 [webchat@cpe-173-89-241-148.insight.res.rr.com] has joined #minecrafthelp
#198 [09:37] <DepressedVoice> https://pastebin.com/1nrey7d2^Bitte um hilfe
#199 [09:37] <DepressedVoice> https://pastebin.com/1nrey7d2%5E
#200 [09:37] <DepressedVoice> Bitte um hilfe
#201 [09:38] <Yue> ?
#202 [09:38] <DepressedVoice> German
#203 [09:38] <alhorg1> I payed for minecraft and had to reset my computer now I can't download it again without paying for it when i already payed for it?
#204 [09:39] <DepressedVoice> Click on Download and log into your Minecraft Account
#205 [09:39] <alhorg1> I did and it says i have to pay again
#206 [09:39] <DepressedVoice> Then i dont know
#207 [09:40] <alhorg1> how do i call minecraft?
#208 [09:41] <DepressedVoice> Look up their number
#209 [09:41] * alhorg1 [webchat@cpe-173-89-241-148.insight.res.rr.com] has quit. (Quit: webchat.esper.net)
#210 [09:43] * Dana [webchat@pool-96-244-101-23.bltmmd.fios.verizon.net] has joined #minecrafthelp
#211 [09:43] <Dana> I just reset my password and it's telling me the new one is wrong!
#212 [09:44] <Dana> Now it won't let me reset it again.
#213 [09:44] <DepressedVoice> https://pastebin.com/1nrey7d2%5E
#214 [09:44] <DepressedVoice> Bitte helfen
#215 [09:45] <Dana> I don't speak German
#216 [09:45] <DepressedVoice> I asked the support
#217 [09:46] <Dana> Thank you!
#218 [09:46] * frustrated_mum [webchat@85-211-158-225.dynamic.dsl.as9105.com] has joined #minecrafthelp
#219 [09:48] <Dana> #minecrafthelp I reset my old password and it's saying that the new one is wrong. Please help!
#220 [09:48] <Yue> So, we just wait around?
#221 [09:48] <Dana> I guess...
#222 [09:48] <DepressedVoice> yes
#223 [09:48] <DepressedVoice> https://pastebin.com/1nrey7d2%5E
#224 [09:49] <Yue> Gosh.....ORZ
#225 [09:49] <Dana> So...there's no phone number I can just call? lol
#226 [09:51] <frustrated_mum> Can anyone help i bought my daughter Minecraft at christmas last year she has been playing it with no problems she logged onto it yesterday for the first time in a week and it will only let her play in demo mode and when we go into her Mojang account it says you need to buy full version so it seems that not only is her whole game deleted the inform
#227 [09:51] <frustrated_mum> ation that we purchased this game has too. I have an email showing my transaction ID through paypal but does anyone know what has happened here as i know nothing about minecraft
#228 [09:52] <DepressedVoice> I dont know sorry
#229 [09:54] <Dana> I'm sorry to hear that. That sounds awful.
#230 [09:56] <Dana> Is there usually someone here that maybe works for Mojang?
#231 [09:57] <frustrated_mum> any help would be much appreciated
#232 [09:59] <Dana> As a sidenote: the captias are REAL annoying
#233 [10:12] * misskeisha [webchat@121.225.220.203.dial.dynamic.acc01-walk-gaw.comindico.com.au] has joined #minecrafthelp
#234 [10:16] * Dana [webchat@pool-96-244-101-23.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#235 [10:17] * DepressedVoice [webchat@p4FCAAD7D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#236 [10:17] <Fleg> whenever i try to log in on minecraft.net with my correct info, the login button does nothing. when i try to log in on the minecraft launcher, it says i need to be online despite my internet being securely connected
#237 [10:22] * Hyan [webchat@62.83.39.210.dyn.user.ono.com] has joined #minecrafthelp
#238 [10:22] <Hyan> Hi, i cant login in to my account, Invalid name or password
#239 [10:27] * Cyberpredator [webchat@84-52-51-72.saturn.infonet.ee] has joined #minecrafthelp
#240 [10:29] <Cyberpredator> Launcher don't open.
#241 [10:30] * PedromafonsoMartins [webchat@host-92-20-103-65.as13285.net] has joined #minecrafthelp
#242 [10:31] <PedromafonsoMartins> Yo!
#243 [10:31] <PedromafonsoMartins> I'm trying to log in into my account in the Minecraft website
#244 [10:31] <PedromafonsoMartins> and every time I write my email and password and press Log In, nothing happens
#245 [10:31] <PedromafonsoMartins> plz help
#246 [10:35] <Hyan> same
#247 [10:35] * Hyan [webchat@62.83.39.210.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#248 [10:36] <Cyberpredator> Please help with launcher. It don't open.
#249 [10:39] * Cyberpredator [webchat@84-52-51-72.saturn.infonet.ee] has quit. (Quit: webchat.esper.net)
#250 [10:46] * sirarles [webchat@dslb-090-186-228-068.090.186.pools.vodafone-ip.de] has joined #minecrafthelp
#251 [10:47] <sirarles> Hello, i dont have access to my old email adress, how can i canche the mail adress?
#252 [10:51] * Cyberpredator [webchat@84-52-51-72.saturn.infonet.ee] has joined #minecrafthelp
#253 [10:52] <Cyberpredator> Launcher don't open. Please help.
#254 [10:58] * Cyberpredator [webchat@84-52-51-72.saturn.infonet.ee] has quit. (Quit: webchat.esper.net)
#255 [11:03] * Fleg [webchat@136.49.7.109] has quit. (Quit: webchat.esper.net)
#256 [11:05] * Anjali2012 [webchat@ip-84-119-44-4.unity-media.net] has joined #minecrafthelp
#257 [11:05] <Anjali2012> hello
#258 [11:10] <Anjali2012> hello I have omitted my email address deleted and can no longer log me have a document that I have also bought minekraft
#259 [11:37] * MineLord [webchat@78.180.58.97.dynamic.ttnet.com.tr] has joined #minecrafthelp
#260 [11:37] <MineLord> hello
#261 [11:38] * MineLord [webchat@78.180.58.97.dynamic.ttnet.com.tr] has quit. (Client Quit)
#262 [11:43] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:a129:9432:1243:f234] has joined #minecrafthelp
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#265 [12:02] * taro [webchat@pdcd39616.tubecm00.ap.so-net.ne.jp] has joined #minecrafthelp
#266 [12:03] * HenriqueMetal [webchat@187.59.18.189.static.host.gvt.net.br] has joined #minecrafthelp
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#268 [12:03] <taro> I cannot log in from a PCbrowser.
#269 [12:04] <taro> I was able to log in from my smartphone.
#270 [12:05] <taro> I cannot do it from the launcher.
#271 [12:06] <taro> I have paid.
#272 [12:20] <Anjali2012> hello I can not log in because I deleted my email address and I have a new one and wanted to ask if they can change that
#273 [12:22] * Pose [webchat@c-67-191-251-136.hsd1.ga.comcast.net] has joined #minecrafthelp
#274 [12:23] * A [webchat@c-76-100-237-5.hsd1.md.comcast.net] has joined #minecrafthelp
#275 [12:23] <A> I keep trying to login and nothing is happening
#276 [12:23] <Anjali2012> hello I can not log in because I deleted my email address and I have a new one and wanted to ask if they can change that
#277 [12:24] <Pose> Is it possible to refund Realms? accidentally bought Java realm when I meant to buy windows 10.
#278 [12:24] * A [webchat@c-76-100-237-5.hsd1.md.comcast.net] has quit. (Client Quit)
#279 [12:25] * Pose [webchat@c-67-191-251-136.hsd1.ga.comcast.net] has quit. (Client Quit)
#280 [12:27] * Anjali2012 [webchat@ip-84-119-44-4.unity-media.net] has quit. (Quit: webchat.esper.net)
#281 [12:35] * Fabian [webchat@lfbn-lyo-1-833-237.w86-194.abo.wanadoo.fr] has joined #minecrafthelp
#282 [12:36] <Fabian> Hello
#283 [12:37] <Fabian> So, here I am, I swiched to Linux and I'm trying to launch mintecraft 1.8.8, unfortunately It just won't start and I don't get any crash log, can anyone help me?
#284 [12:37] <mattym> Fabian, Does 1.14.4 launch?
#285 [12:38] <Fabian> Yup, I tried
#286 [12:38] <mattym> Fabian, We do not support old versions here.
#287 [12:38] <Fabian> Oh, where can I get support for old versions?
#288 [12:39] <mattym> Fabian, Google
#289 [12:39] <Fabian> I did, I won't continue wasting your time if you can't help me, thanks anyways! :3
#290 [12:41] * KittyPawsss [webchat@c-71-197-80-186.hsd1.ca.comcast.net] has joined #minecrafthelp
#291 [12:42] <KittyPawsss> My minecraft first had a problem where it said java stopped working and I would have to close out the program everytime I tried to go into a new world or a server
#292 [12:42] <KittyPawsss> now, it is just crashing with no error, it just closes out
#293 [12:42] <KittyPawsss> and doesnt go back to the launcher
#294 [12:42] <KittyPawsss> How would I fix this?
#295 [12:42] <mattym> ??> KittyPawsss launcher/log
#296 [12:42] <Mightyena> KittyPawsss: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#297 [12:45] <KittyPawsss> https://paste.ubuntu.com/p/T7TfpyDzSJ/
#298 [12:46] <mattym> KittyPawsss, Is that where the log ended AFTER it crashed?
#299 [12:46] <KittyPawsss> Oh, no, let me copy the logs after the crash
#300 [12:47] <KittyPawsss> https://paste.ubuntu.com/p/Xyt2tWm2w4/
#301 [12:48] * taro [webchat@pdcd39616.tubecm00.ap.so-net.ne.jp] has joined #minecrafthelp
#302 [12:48] <mattym> KittyPawsss, Do you know how to get to the .minecraft folder?
#303 [12:49] <KittyPawsss> yes
#304 [12:49] * Mexsin13 [webchat@c-73-239-246-132.hsd1.wa.comcast.net] has joined #minecrafthelp
#305 [12:49] <Mexsin13> Hello!
#306 [12:49] <mattym> KittyPawsss, Go there, delete the options or options.txt file. Then open the launcher, and start the game in 1.13.2 or lower. If it starts up to the main menu there, wait there and let me know.
#307 [12:50] <KittyPawsss> Alrighty
#308 [12:52] <taro> I was able to log in to Mojang. But I can't log in to Minecraft.
#309 [12:52] <KittyPawsss> it starts up the main menu
#310 [12:53] <mattym> taro, What happens when you try?
#311 [12:53] <mattym> KittyPawsss, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#312 [12:53] <mattym> KittyPawsss, After doing that, try to load into a world.
#313 [12:54] <KittyPawsss> so far, it is not crashing
#314 [12:54] <Mexsin13> Whenever I try to login to minecraft (from browser and launcher) it will not allow me, saying I have invalid credentials, although everything is correct. I checked in the developer console and it came up with an error (Find all of it here : https://paste.gg/p/anonymous/732613eb90914042b507702decd242b7)
#315 [12:55] <mattym> KittyPawsss, Due to the age of your computer, you will need to run 1.13.2 or below, with that option off.
#316 [12:55] * Fabian [webchat@lfbn-lyo-1-833-237.w86-194.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#317 [12:55] <KittyPawsss> Ah, alright. Thank you
#318 [12:56] <mattym> ??> Mexsin13 tools/hjt
#319 [12:56] <Mightyena> Mexsin13: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [12:56] <Mightyena> Mexsin13: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [12:58] <taro> I can't log in to Minecraft.NET. Mojang account has.
#322 [12:59] <mattym> taro, Do the same instructions Mightyena just gave the previous user.
#323 [13:00] <Mexsin13> https://paste.ubuntu.com/p/jdYcGkJTVw/
#324 [13:01] <mattym> Mexsin13, On one moment.
#325 [13:02] <mattym> ??> Mexsin13 info/mcleaks
#326 [13:02] <Mightyena> Mexsin13: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#327 [13:02] <Mightyena> Mexsin13: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#328 [13:02] <mattym> ??> Mexsin13 win/hosts/edit
#329 [13:02] <Mightyena> Mexsin13: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#330 [13:02] <Mightyena> Mexsin13: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#331 [13:03] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:a129:9432:1243:f234] has quit. (Quit: Not that there is anything wrong with that)
#332 [13:03] <Mexsin13> What is MCLeaks?
#333 [13:03] <mattym> Mexsin13, Something that was used on your computer.
#334 [13:05] <Mexsin13> I went to the file, do I clear the whole file?
#335 [13:06] <Mexsin13> Like do I remove all the text
#336 [13:06] <mattym> Mexsin13, Clear whatever lines contain the word mojang within them.
#337 [13:07] <Mexsin13> I found rhino.acme.com and x.acme.com, do I clear these?
#338 [13:07] <mattym> Mexsin13, Do they contain the word mojang?
#339 [13:07] <Mexsin13> No.
#340 [13:07] <mattym> Mexsin13, Then you have your answer.
#341 [13:07] <Mexsin13> Alright lol
#342 [13:08] <Mexsin13> Everything with the word mojang is cleared
#343 [13:08] <mattym> Mexsin13, Then save the file, and try to log in, if it works, change your password.
#344 [13:09] <Mexsin13> Thank you for your help
#345 [13:12] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:a129:9432:1243:f234] has joined #minecrafthelp
#346 [13:18] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#347 [13:27] * ThomasSchuster [webchat@rt01.sle.186-219-128-80.sebratel.net.br] has joined #minecrafthelp
#348 [13:29] <ThomasSchuster> Hello, I have a problem with the login in my Minecraft account. It says that I doesn't have the game, but I bought it 4 years later. I have both Paypal Transaction ID and Order ID. Help?
#349 [13:29] <mattym> ThomasSchuster, What does it say on the page if you log in at account.mojang.com/me ?
#350 [13:31] <ThomasSchuster> It says that the only game I have is Scrolls. It says about my account being non-secured, but I didn't had any issue with stolen account.
#351 [13:31] <mattym> ??> ThomasSchuster account/send-email
#352 [13:31] <Mightyena> ThomasSchuster: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#353 [13:32] <ThomasSchuster> Ok. Thanks pal!
#354 [13:56] * frustrated_mum [webchat@85-211-158-225.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#355 [13:59] * ItsLandon [webchat@75.176.83.170] has joined #minecrafthelp
#356 [13:59] <ItsLandon> Hey so when I sign into my account it signs me into some other account
#357 [14:02] <ItsLandon> Ohh wait nevermind its an old accountof mine
#358 [14:10] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:a129:9432:1243:f234] has quit. (Quit: Friends help you move. Real friends help you move bodies.)
#359 [14:13] * Leaves [webchat@24-155-222-28.dyn.grandenetworks.net] has joined #minecrafthelp
#360 [14:13] <Leaves> I'm new to this, is anyone here?
#361 [14:18] * MiDNiTE [webchat@245-52-145-85.ftth.glasoperator.nl] has joined #minecrafthelp
#362 [14:18] <MiDNiTE> I wanna refund this game
#363 [14:18] <MiDNiTE> i just bought it
#364 [14:18] <MiDNiTE> can someone help
#365 [14:18] <mattym> ??> MiDNiTE account/refund
#366 [14:18] <Mightyena> MiDNiTE: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#367 [14:18] <MiDNiTE> already did that
#368 [14:19] <MiDNiTE> cant find anywhere to refund it
#369 [14:21] <mattym> MiDNiTE, Where it says "If this is the case, please contact customer support, ...."
#370 [14:21] <mattym> MiDNiTE, Thats a link
#371 [14:21] <MiDNiTE> i already found it
#372 [14:21] <MiDNiTE> i needed to click on contact
#373 [14:21] * MiDNiTE [webchat@245-52-145-85.ftth.glasoperator.nl] has quit. (Client Quit)
#374 [14:27] <Leaves> I am having graphical issues. They only appear on versions 1.13 and newer
#375 [14:27] <Leaves> thin lines appear between blocks from a certain distance onward, allowing me to see partially underground
#376 [14:28] * Aytrexois [webchat@235.99.8.109.rev.sfr.net] has joined #minecrafthelp
#377 [14:28] <Aytrexois> Hello
#378 [14:28] <Aytrexois> I've a problem with LWJGL lib !
#379 [14:28] <Aytrexois> https://paste.ubuntu.com/p/JktPbgMzK5/
#380 [14:28] <Aytrexois> This is my dxdiag
#381 [14:29] <Leaves> https://pasteboard.co/IDNJK3J.png
#382 [14:30] <Leaves> this issue has pertained since 1.13 and im not sure what to do to fix it.
#383 [14:30] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#384 [14:30] <MrSwagMan666> Hi, everytime I load up my minecraft it closes and says that it has crashed
#385 [14:31] <Aytrexois> I installed all drivers but this is not work
#386 [14:33] * Aytrexois [webchat@235.99.8.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#387 [14:33] <Leaves> MrSwagMan, I could try to help
#388 [14:37] * Aytrexois [webchat@235.99.8.109.rev.sfr.net] has joined #minecrafthelp
#389 [14:44] <mattym> Leaves, Go into the Video Settings in the options menu. Find the mipmap setting, adjust it one increment at a time then check ingame if they are gone. R
#390 [14:44] <mattym> Leaves, Repeat the adjustment until you find a setting that works best for you.
#391 [14:45] <Leaves> I have 5 options. Off, 1, 2, 3, and 4
#392 [14:45] * Co [webchat@c-76-31-134-146.hsd1.tx.comcast.net] has joined #minecrafthelp
#393 [14:45] <Leaves> I have just tried all 5 options and the problem persists with each of them
#394 [14:45] * Co [webchat@c-76-31-134-146.hsd1.tx.comcast.net] has quit. (Client Quit)
#395 [14:46] * CookiePlays [webchat@c-76-31-134-146.hsd1.tx.comcast.net] has joined #minecrafthelp
#396 [14:46] <Leaves> as far as I'm concerned, there is no visual difference in the bug regardless of what setting I use
#397 [14:47] <mattym> Leaves, The game needs to re-render after you try each, there is no way you tested them all in under a minute
#398 [14:47] <mattym> Leaves, Make sure after you change it, you are leaving the menus
#399 [14:47] <Leaves> you mean with the whole "Mojang" screen and the red bar?
#400 [14:47] <mattym> Leaves, Then move in the world
#401 [14:48] <mattym> Leaves, Or at the very least spin around so it can re-render the chunks
#402 [14:51] <Leaves> re-rendering chunks or reopening the world didn't seem to change anything
#403 [14:51] <Leaves> but restarting the game with the new settings seems to have worked
#404 [14:51] <Leaves> thank you very much mattym
#405 [14:53] * Devon [webchat@cpe-174-108-111-145.carolina.res.rr.com] has joined #minecrafthelp
#406 [14:53] * Schutz_Waffle [webchat@37.230.157.26.leadertelecom.ru] has joined #minecrafthelp
#407 [14:53] <Devon> Is any staff online I need help with my game
#408 [14:54] <Schutz_Waffle> Does anyone know how to contact Mojang, i want to have a refund
#409 [14:55] <Devon> I was making an account on minecraft Java and then closed out of the website and when I tried to use my email it said there was already and account with that email.
#410 [14:55] <mattym> ??> Schutz_Waffle account/send-email
#411 [14:55] <Mightyena> Schutz_Waffle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#412 [14:55] <mattym> Devon, Check the email account you registered with for the verification message
#413 [14:56] <mattym> Devon, You should be able to continue the creation from there.
#414 [14:56] <Devon> I did and it wont it doesnt work
#415 [14:56] <Devon> Is there a way to add a screen shot
#416 [14:56] <Devon> so I can show you
#417 [14:56] <mattym> Devon, No need
#418 [14:56] <Devon> So what do I do
#419 [14:57] <mattym> Devon, Just try logging in with the info you tried to use for the creation.
#420 [14:58] <Devon> I did I have been trying for the last hour
#421 [14:58] <Devon> Is there a way you can send me another verification code
#422 [14:58] <mattym> Devon, Just use a new email
#423 [15:03] <Schutz_Waffle> Thanks mattym and Mightyena
#424 [15:04] <Devon> thank you
#425 [15:04] * Devon [webchat@cpe-174-108-111-145.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#426 [15:15] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:a129:9432:1243:f234] has joined #minecrafthelp
#427 [15:17] * Aytrexois [webchat@235.99.8.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#428 [15:23] * Tori [webchat@99-116-99-3.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#429 [15:24] * p0 [webchat@abjb65.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#430 [15:24] <Tori> It won't load any articles but it says launching game fail and https://resources.download.minecraft.net/0f/0fc7b623bb05d0476f951e33f895d709f043a306
#431 [15:26] * Devon [webchat@cpe-174-108-111-145.carolina.res.rr.com] has joined #minecrafthelp
#432 [15:27] <Devon> I need help I have tried another email and it still won't work. After the verification code it sent me to login and it wouldn't login to proceed
#433 [15:27] <Devon> I am trying to make an account
#434 [15:27] * Candy [webchat@c-24-118-209-47.hsd1.mn.comcast.net] has joined #minecrafthelp
#435 [15:28] <Devon> If I don't get this problem fixed soon my mom won't let me get the game
#436 [15:28] <Candy> Hello
#437 [15:28] <Devon> hey Candy
#438 [15:28] <Devon> are you staff
#439 [15:29] <Devon> Is any staff online please I need help
#440 [15:29] * Candy [webchat@c-24-118-209-47.hsd1.mn.comcast.net] has quit. (Client Quit)
#441 [15:30] <Devon> Im sorry to spam but Please help
#442 [15:31] <Devon> Im sorry to spam but Please help
#443 [15:31] <Devon> Im sorry to spam but Please help
#444 [15:31] <Devon> Im sorry to spam but Please help
#445 [15:31] <Devon> Im sorry to spam but Please help
#446 [15:31] * Devon [webchat@cpe-174-108-111-145.carolina.res.rr.com] has quit. (Network ban)
#447 [16:02] * Leaves [webchat@24-155-222-28.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#448 [16:23] * becca_boo1 [webchat@64.128.169.8] has joined #minecrafthelp
#449 [16:25] * Ritterwind [webchat@20.red-88-23-233.staticip.rima-tde.net] has joined #minecrafthelp
#450 [16:25] <Ritterwind> Hello ^^
#451 [16:26] <Ritterwind> there´s someone here? I need help
#452 [16:28] <Ritterwind> My mail has been deleted by some sort of hacker and I cant remember thepassword :c
#453 [16:29] <Ritterwind> of the minecraft account
#454 [16:32] <becca_boo1> I just purchased minecraft. I downloaded the .dmg and then transferred it to my applications. However, when I click on it, it says Minecraft launcher quit unexpectedly. I don't know what to do and haven't found anything helpful. I have a Mac, please help
#455 [16:35] <Ritterwind> Hey becca, im not a helper but if you scroll up i think they said something about it
#456 [16:36] <Ritterwind> https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#457 [16:36] <Ritterwind> here's the link ^^
#458 [16:38] <becca_boo1> Yeah I looked at that and its a fix for Windows not Mac. But thanks anyway!
#459 [16:42] <Ritterwind> I try to help ^^
#460 [16:43] * becca_boo1 [webchat@64.128.169.8] has quit. (Quit: webchat.esper.net)
#461 [17:05] * Terra [webchat@qubcpq1534w-lp130-01-67-71-188-230.dsl.bell.ca] has joined #minecrafthelp
#462 [17:05] <Terra> anyone?
#463 [17:06] <Terra> i need help
#464 [17:07] * Terra [webchat@qubcpq1534w-lp130-01-67-71-188-230.dsl.bell.ca] has quit. (Client Quit)
#465 [17:16] * ahazael [webchat@172.103.72.53] has joined #minecrafthelp
#466 [17:16] * ahazael [webchat@172.103.72.53] has quit. (Client Quit)
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#468 [17:34] * mrdanilkin [webchat@62.43.77.75.dyn.user.ono.com] has joined #minecrafthelp
#469 [17:34] <mrdanilkin> Hello
#470 [17:38] * mrdanilkin [webchat@62.43.77.75.dyn.user.ono.com] has quit. (Client Quit)
#471 [17:39] * Mr_Snapy25 [webchat@p5DE0AE15.dip0.t-ipconnect.de] has joined #minecrafthelp
#472 [17:39] <Mr_Snapy25> I cannot connect to my Minecraft account
#473 [17:39] <Mr_Snapy25> I go kill my self
#474 [17:39] <Mr_Snapy25> I need to play minecraft
#475 [17:39] <Mr_Snapy25> its like a drugs
#476 [17:40] <Mr_Snapy25> help me pliz
#477 [17:40] <Mr_Snapy25> sper sa muriti
#478 [17:41] <Mr_Snapy25> futva in gura
#479 [17:41] <Mr_Snapy25> ami vreau bani inapoi
#480 [17:41] <Mr_Snapy25> ca va fut mamele
#481 [17:41] <Mr_Snapy25> o0 seara faina
#482 [17:41] <Mr_Snapy25> va super pupicesc
#483 [17:41] <Mr_Snapy25> <2
#484 [17:41] <Mr_Snapy25> <3
#485 [17:41] * Mr_Snapy25 [webchat@p5DE0AE15.dip0.t-ipconnect.de] has quit. (Client Quit)
#486 [18:22] * Hyan [webchat@62.83.39.210.dyn.user.ono.com] has joined #minecrafthelp
#487 [18:22] <Hyan> Hi
#488 [18:22] <Hyan> I cant loggin in my minecraft account
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#490 [18:26] <trashcan_passtime> yall my Minecraft doesn't load
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#492 [18:40] * iqra [webchat@79.122-5-80.static.virginmediabusiness.co.uk] has joined #minecrafthelp
#493 [18:42] <iqra> my game keeps crashing and it wont load any worlds that I created.
#494 [18:45] <iqra> I have restarted my laptop constantly and I have tried a lot to fix this issue.
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#499 [19:06] <Syberyah> Hi. So, I'm on a singleplayer survival world in Minecraft Java edition with cheats enabled, and when I type "/seed" nothing happens.
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#501 [19:19] <iqra> My game keeps on crashing and it wont let me open any worlds I have created. I have tried a lot of things to fix this issue and I have payed for this as well. Please help as soon as possible.
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#503 [19:22] <Katalux> says im not connected while logged into launcher so im only able to play the demo
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#507 [20:11] * Vincenzo362 [webchat@75.97.190.152.res-cmts.sth3.ptd.net] has joined #minecrafthelp
#508 [20:11] <Vincenzo362> My account was migrated today, but I didn't do it
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#521 [21:38] <hi> i cant log into my account on my laptop but seem to be able to on other devices.
#522 [21:38] <mattym> hi, Are you in the chat right now on the laptop with the issue?
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#526 [22:15] <woops> Everytime i press play to play minecraft it says my game crashed and that my driver does not appear to support OpenGL and i have no clue what to do and i just wanna play minecraft :(
#527 [22:16] <mattym> ??> woops win/dxdiag
#528 [22:16] <Mightyena> woops: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#530 [22:30] <eggo> hello! im having some account trouble. i cant seem to log into my old account? i tried to migrate it but it says i already have. if i try to contact support i get stuck in a loop of links. any ideas as to what else to do?
#531 [22:38] <mattym> eggo, What is the ingame username?
#532 [22:41] <eggo> Spy2D2 , why?
#533 [22:41] <mattym> eggo, So I can check if it has been migrated or not.
#534 [22:42] <eggo> coolio, thanks!
#535 [22:42] <mattym> eggo, It is migrated, so make sure you are logging in with an email and password. The email being the one you migrated to.
#536 [22:43] <eggo> i tried to, but it says i dont have a copy which is definitely not true
#537 [22:43] <mattym> eggo, That usually means you are not using the correct email
#538 [22:44] <eggo> i thought that too but i only have two different email addresses and i tried both
#539 [22:44] <mattym> eggo, Are you sure there were no other emails you may have used?
#540 [22:45] <eggo> positive
#541 [22:46] <mattym> ??> eggo account/send-email
#542 [22:46] <Mightyena> eggo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#543 [22:46] <eggo> thanks!
#544 [22:46] <eggo> thanks!
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