#1 [00:10] * Hydroap [webchat@32.199.86.116.starhub.net.sg] has joined #minecrafthelp
#2 [00:17] <Hydroap> whenever I try getting into 'mc.emberrealms.com', I receive a connection lost message, "InternalException:io.netty.handler.codec.DecoderException:java.lang.IndexOutOfBoundsException:readerIndex(51) + length(2) exceeds writerIndex(51): PooledUnsafeDirectByteBuf(ridx:51, widx:51, cap:51)". Ive tried uninstalling and reinstalling minecraft and the lau
#3 [00:17] <Hydroap> ncher but i get the same error message. What do I do?
#4 [00:22] <Andrio> Hydroap, possibly that server is bugged. Tried others?
#5 [00:23] <Hydroap> yeah, other servers work
#6 [00:24] <Hydroap> i was playing in that server though, before i got kicked
#7 [00:32] <Andrio> Hydroap, you may need to get in touch with the admins of that server.
#8 [00:33] <Hydroap> thanks, i will do that
#9 [00:48] * Guavamax360 [webchat@14-201-174-182.tpgi.com.au] has joined #minecrafthelp
#10 [00:50] <Guavamax360> Hi, i have been experiencing issues with my login and when i reset my password it only works once and i keep having to change it.
#11 [01:01] * Dmitry [webchat@118.248.41.31.convex-tagil.ru] has joined #minecrafthelp
#12 [01:07] <Andrio> ??> Guavamax360 tools/HJT
#13 [01:07] <Mightyena> Guavamax360: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#14 [01:07] <Mightyena> Guavamax360: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#15 [01:09] <Guavamax360> ok
#16 [01:09] <Guavamax360> hold on
#17 [01:11] <Guavamax360> https://paste.ubuntu.com/p/TZ8v8N64gP/
#18 [01:13] <Andrio> Guavamax360, what happens when you try logging in after the first time?
#19 [01:14] <Guavamax360> it lets me play but then after that it dosent.
#20 [01:14] <Guavamax360> its like i can only play once, i have never had this issue before.
#21 [01:15] <Dmitry> 1
#22 [01:15] <Dmitry> I have a problem in the game. I go into the world, and everything becomes black. How do i solve this problem& I can send a screenshot
#23 [01:26] <Guavamax360> hello?
#24 [01:27] <Andrio> Guavamax360, what exactly happens when you try logging in after the first time?
#25 [01:28] <Guavamax360> it says incorrect username or password.
#26 [01:34] <Andrio> Guavamax360, are you using a proxy or VPN?
#27 [01:36] <Guavamax360> i have bitfinder and norton security installed but its worked before when ive had these installed. as for vpn im not sure
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#30 [01:49] * kiwi [webchat@207.197.63.222] has joined #minecrafthelp
#31 [01:50] <kiwi> I am getting an io.netty error. I have tried with the firewall off, with different versions of the java game and with fully uninstalling and reinstalling the game. I don't know what else to try.
#32 [01:56] <Andrio> kiwi, what io.netty error?
#33 [01:56] <kiwi> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#34 [01:56] <kiwi> is the full error message
#35 [01:57] <Andrio> kiwi, to what server?
#36 [01:57] <kiwi> the server is public kastcraft.net
#37 [01:58] <kiwi> not the link lol but in minecraft
#38 [02:00] <kiwi> i just got it to work. thank you anyways
#39 [02:01] <kiwi> my fix was using a different link posted on the minecraft mp.com
#40 [02:01] <Andrio> mm
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#48 [03:45] * S [spydar007@spydar007.com] has quit. (Ping timeout: 198 seconds)
#49 [03:46] * S [spydar007@spydar007.com] has joined #minecrafthelp
#50 [03:59] * Sporky [webchat@dhcp-188-117-251-78.cm.hcn.gr] has joined #minecrafthelp
#51 [03:59] <Sporky> Hello
#52 [03:59] <Sporky> im trying to recover my stolen minecraft account but minecraft isnt answering to my email
#53 [03:59] <Sporky> i got the Order ID, Transaction ID
#54 [04:00] <Sporky> and all proofs
#55 [04:00] * Sporky [webchat@dhcp-188-117-251-78.cm.hcn.gr] has quit. (Client Quit)
#56 [04:01] * Sporky [webchat@dhcp-188-117-251-78.cm.hcn.gr] has joined #minecrafthelp
#57 [04:01] <Sporky> Lord_Ralex Hi
#58 [04:01] <Sporky> im trying to recover my stolen minecraft account but minecraft isnt answering to my email
#59 [04:02] <Sporky> im waitingg 1 week
#60 [04:02] <Sporky> i got the Order ID, Transaction IDi got the Order ID, Transaction ID
#61 [04:02] <Sporky> i got the Order ID, Transaction ID*
#62 [04:12] <Sporky> Anyone pls help?
#63 [04:46] <Sporky> pls help?
#64 [05:01] * hrod [webchat@213.195.101.158] has joined #minecrafthelp
#65 [05:03] <hrod> Hi! I'm experiencing a quite noticeable performance drop on mac after upgrading to macOs 10.15 Catalina. It was rather smooth and now it's barely playable. Is there anything I can do?
#66 [05:44] * Farumfer [webchat@static.masmovil.com] has joined #minecrafthelp
#67 [05:47] * iraklal [webchat@90-156-7-22.internetia.net.pl] has joined #minecrafthelp
#68 [05:48] <Farumfer> Hi!
#69 [05:48] <iraklal> good morning
#70 [05:48] <iraklal> i dont have acces to my account since i moved back in poland
#71 [05:49] <Farumfer> I have a problem, see if you can help me
#72 [05:49] <iraklal> i left my card info in setting of mojang.net is it possible to restore it from there
#73 [05:49] <Farumfer> From my current pc I can't log in to the web or run the launcher with my minecraft account, but from another pc I can connect
#74 [05:49] <Greymagic27> ??> iraklal account/send-email
#75 [05:49] <Mightyena> iraklal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#76 [05:49] <Greymagic27> ??> Farumfer tools/hjt
#77 [05:49] <Mightyena> Farumfer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#78 [05:49] <Mightyena> Farumfer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#79 [05:55] <Farumfer> https://paste.ubuntu.com/p/5Vn3xj7XBJ/
#80 [05:56] <Farumfer> this?
#81 [05:56] <Greymagic27> ??> Farumfer win/hosts/edit
#82 [05:56] <Mightyena> Farumfer: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#83 [05:56] <Mightyena> Farumfer: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#84 [05:56] <Greymagic27> Farumfer, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#85 [06:07] <Farumfer> Works correctly! thx mate!
#86 [06:17] * annaisgaming [webchat@ip-109-41-195-46.web.vodafone.de] has joined #minecrafthelp
#87 [06:18] <annaisgaming> hello, i forgot my email adress and would like to Change it to my new one. i cant get into my account to play
#88 [06:19] * annaisgaming [webchat@ip-109-41-195-46.web.vodafone.de] has quit. (Client Quit)
#89 [06:41] * Night6 [webchat@213.209.65.100.dynamic-cablemodem.pop1-arris.ipv4.wtnet.de] has joined #minecrafthelp
#90 [06:42] <Night6> hi, i forgot my username. how i can got my username back ? i have a old minecraft account
#91 [07:27] * IsoASD [webchat@201.188.74.176] has joined #minecrafthelp
#92 [07:28] <IsoASD> ho?
#93 [07:28] <IsoASD> hi?
#94 [07:29] <IsoASD> I need to know because when I put "forget my password" I don't get the email to gmail
#95 [07:34] <Greymagic27> ??> IsoASD account/send-email
#96 [07:34] <Mightyena> IsoASD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#97 [07:35] <IsoASD> I already did it more than a month ago and I still have no answer :(
#98 [07:36] * okazerker [webchat@195-16-9-202.access.telenet.be] has joined #minecrafthelp
#99 [07:37] * sojo [webchat@109.100.218.88] has joined #minecrafthelp
#100 [07:37] <sojo> When i click the login button it doesn't do anything.
#101 [07:37] <okazerker> hello, for some reason since yesterday i can't see anything in servers ands my worlds appart from the overlay (health, hunger, etc)
#102 [07:37] <Greymagic27> IsoASD, It may take a while longer for a reply
#103 [07:37] <Greymagic27> ??> okazerker screenshot
#104 [07:37] <Mightyena> okazerker: To take a screenshot in-game, press F2 while in the game. You should get a notification of the screenshot filename in-game.
#105 [07:37] <Mightyena> okazerker: Screenshots are saved in the "screenshots" folder of the .minecraft folder. To locate your minecraft folder, see ?? launcher/.minecraft
#106 [07:37] <Greymagic27> ??> sojo tools/hjt
#107 [07:37] <Mightyena> sojo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#108 [07:37] <Mightyena> sojo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#109 [07:40] <okazerker> how to send screenshit here ? do i just drag and drop it in the chat ?
#110 [07:40] <Absol> okazerker: Please keep it civil
#111 [07:40] <Greymagic27> ??> okazerker imgur
#112 [07:40] <Mightyena> okazerker: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#113 [07:41] <okazerker> scrensh it lmao sorry for the typo
#114 [07:41] <okazerker> https://imgur.com/a/V508efN
#115 [07:42] <Greymagic27> okazerker, Is this with all servers?
#116 [07:42] <okazerker> yes
#117 [07:42] <okazerker> any world or server is like this
#118 [07:42] <Greymagic27> ??> okazerker win/reinst
#119 [07:42] <Mightyena> okazerker: You may need to reinstall the locally installed files that Minecraft puts into place.
#120 [07:42] <Mightyena> okazerker: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#121 [07:43] <okazerker> deleted, i'm going to restart mc
#122 [07:43] <okazerker> run*
#123 [07:44] * sojo [webchat@109.100.218.88] has quit. (Quit: webchat.esper.net)
#124 [07:48] * IsoASD [webchat@201.188.74.176] has quit. (Quit: webchat.esper.net)
#125 [08:00] <okazerker> done it worked but now all my versions are gone
#126 [08:05] * GrygrFlzr [~GrygrFlzr@2001:41d0:a:6287::6] has quit. (Ping timeout: 190 seconds)
#127 [08:05] * GrygrFlzr [~GrygrFlzr@2001:41d0:a:6287::6] has joined #minecrafthelp
#128 [08:14] * Sebastian [webchat@178.115.131.132.wireless.dyn.drei.com] has joined #minecrafthelp
#129 [08:14] <Sebastian> Hello. Help please, just purchased the game but cannot log into an account now
#130 [08:14] <Greymagic27> Sebastian, Hey. What happens when you try?
#131 [08:15] <Sebastian> Invalid Email or password
#132 [08:15] <Sebastian> but when I try to reset it, no email has been sent
#133 [08:15] <Greymagic27> Sebastian, Let's start with checking for any software that may be causing the issue
#134 [08:15] <Greymagic27> ??> Sebastian tools/hjt
#135 [08:15] <Mightyena> Sebastian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#136 [08:15] <Mightyena> Sebastian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#137 [08:17] <Sebastian> Thanks for the help, just got the Email for resetting the Password
#138 [08:37] * P3IXI [webchat@190.15.122.250.alootelecom.com.br] has joined #minecrafthelp
#139 [08:40] * P3IXI [webchat@190.15.122.250.alootelecom.com.br] has quit. (Client Quit)
#140 [08:44] * Martins [webchat@host-80-89-74-248.lmt.lv] has joined #minecrafthelp
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#143 [08:45] * Martins [webchat@host-80-89-74-248.lmt.lv] has left #minecrafthelp
#144 [08:54] * Lazer00 [webchat@ti0029a400-5047.bb.online.no] has joined #minecrafthelp
#145 [08:55] <Lazer00> i cannot log in to my account Lazer00
#146 [08:58] <Lazer00> hello???
#147 [09:00] * Lazer00 [webchat@ti0029a400-5047.bb.online.no] has quit. (Quit: webchat.esper.net)
#148 [09:50] * fantomas [webchat@pentium.viapvt.sk] has joined #minecrafthelp
#149 [09:52] <fantomas> Hello. It seems that when I choose "keep me loggged in" and then log from another computer, my login info on this computer is forgotten. This didn't happen some time ago. Is this an intentional and documented change?
#150 [09:53] <Greymagic27> fantomas, Hi. Your not the only one having the issue, here's the bug report about the issue: https://bugs.mojang.com/browse/MCL-12347
#151 [09:58] * ColonelCustard [webchat@dhcp13-233.cable.conwaycorp.net] has joined #minecrafthelp
#152 [09:59] <ColonelCustard> Is anyone here?
#153 [09:59] <Greymagic27> ColonelCustard, Hi. What's the issue?
#154 [09:59] <ColonelCustard> Hey. I've been having some pretty big issues with my Minecraft account, and I haven't received any emails from Mojang in regards to it. Haven't been able to play my game in nearly two weeks.
#155 [10:00] <Greymagic27> ColonelCustard, What issues?
#156 [10:02] <ColonelCustard> The launcher had logged me out one day, and then it didn't accept my password. I got my password reset, but it still wouldn't let me log in. I had to migrate my account for a second time (I've played the game as recently as earlier this year - a second migration should not have been necessary by this time). The account migration went through, but I
#157 [10:02] <ColonelCustard> 'm still unable to log in, and I never got an email in order to confirm my account migration. I then opened a trouble ticket with Mojang, and there hasn't been a response in a week. I have received no emails in eight days.
#158 [10:02] <ColonelCustard> I just want to play Minecraft
#159 [10:03] <ColonelCustard> I've tried resetting my password a second time, and have received no emails regarding that, either.
#160 [10:03] <Greymagic27> ColonelCustard, It's going to be a while before you get a reply from mojang
#161 [10:04] <ColonelCustard> Longer than two weeks?
#162 [10:04] <Greymagic27> ColonelCustard, Afraid so. My guess is around 1 month, but I can't say for sure
#163 [10:04] <fantomas> did you check your spam filder?
#164 [10:05] <ColonelCustard> I checked my spam folder - nothing. A whole month... why would it take such a long time?
#165 [10:05] <Greymagic27> ColonelCustard, They've been operating off a huge backlog since christmas
#166 [10:05] <fantomas> Greymagic27 thanks, I hope have added valuable info there.
#167 [10:05] <ColonelCustard> I guess I'll check back in two more weeks. Thank you
#168 [10:11] * William [webchat@149.34.50.118] has joined #minecrafthelp
#169 [10:12] <William> Hello I cannot sign into my account on my windows 10 pc on java edition even though I can sign into the website on my phone
#170 [10:12] <Greymagic27> ??> William tools/hjt
#171 [10:12] <Mightyena> William: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#172 [10:12] <Mightyena> William: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#173 [10:13] * fantomas [webchat@pentium.viapvt.sk] has quit. (Quit: webchat.esper.net)
#174 [10:13] * William [webchat@149.34.50.118] has quit. (Client Quit)
#175 [10:28] * adrien73 [webchat@227.37.9.109.rev.sfr.net] has joined #minecrafthelp
#176 [10:39] <adrien73> Hello I created my minecraft account but after entering the verification code, the site tells me all the time "Oops an error prevents the processing of your application.
#177 [10:39] <adrien73> Please try again later."
#178 [10:39] <Greymagic27> adrien73, Hi. Let's start with checking for any software that may be causing the issue
#179 [10:39] <Greymagic27> ??> adrien73 tools/hjt
#180 [10:39] <Mightyena> adrien73: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#181 [10:39] <Mightyena> adrien73: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#182 [10:47] <adrien73> https://paste.ubuntu.com/p/DDSVDGG289/
#183 [10:48] <Greymagic27> ??> adrien73 win/hosts/edit
#184 [10:48] <Mightyena> adrien73: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#185 [10:48] <Mightyena> adrien73: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#186 [10:48] <Greymagic27> adrien73, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#187 [10:49] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
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#189 [11:27] * bailoo1 [webchat@95.145.79.228] has joined #minecrafthelp
#190 [11:27] <bailoo1> hello
#191 [11:27] <Greymagic27> bailoo1, Hi.
#192 [11:28] <Greymagic27> What's the issue?
#193 [11:28] <bailoo1> I changed the name of my account about 6 months ago
#194 [11:28] <bailoo1> and that worked
#195 [11:30] <bailoo1> However I changed my name because when I first got minecraft I thought you were meant to enter your real name in the 2 boxes (this was before there was any warning about entering your true name).
#196 [11:31] <bailoo1> The issue is that my old name (my real name) is stored in your records making it accessible to the public on websites such as namemc
#197 [11:32] <Greymagic27> bailoo1, There's nothing we can do about that. And I don't know if mojang can either as nameMC isn't owned by them
#198 [11:33] <bailoo1> So you can't delete my old name of your records?
#199 [11:33] <bailoo1> Its because people can look up my minecraft name and get my actual name below
#200 [11:34] <Greymagic27> bailoo1, This is something that mojang will have to answer.
#201 [11:34] <Greymagic27> ??> bailoo1 mojang/email
#202 [11:34] <Mightyena> bailoo1: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#203 [11:34] <Mightyena> bailoo1: Note: Do NOT send more than one at a time.
#204 [11:35] <bailoo1> Okay thanks
#205 [11:35] <bailoo1> I have been looking for that email
#206 [11:49] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has quit. (Remote host closed the connection)
#207 [11:50] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has joined #minecrafthelp
#208 [12:07] * bailoo1 [webchat@95.145.79.228] has quit. (Quit: webchat.esper.net)
#209 [12:08] * ewans_dad [webchat@5ad7cdf3.bb.sky.com] has joined #minecrafthelp
#210 [12:08] <ewans_dad> hello
#211 [12:08] <Greymagic27> ewans_dad, Hi. What's the issue?
#212 [12:09] <ewans_dad> cannot login, tried password reset, which resets fine, cannot login, had this issue the other day too
#213 [12:09] <Greymagic27> ewans_dad, Let's start with checking for any software that may be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#214 [12:09] <Greymagic27> ??> ewans_dad tools/hjt
#215 [12:09] <Mightyena> ewans_dad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#216 [12:09] <Mightyena> ewans_dad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#217 [12:09] <ewans_dad> tried account migration but it also randomly fails
#218 [12:12] * minikolobok [webchat@mm-15-29-214-37.mgts.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#219 [12:12] <ewans_dad> https://paste.ubuntu.com/p/rz7hjRNxDm/
#220 [12:12] <minikolobok> hello
#221 [12:13] <Greymagic27> ??> ewans_dad av/mcafee/uninstall
#222 [12:13] <Mightyena> ewans_dad: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#223 [12:13] <Greymagic27> Mightyena, Hi. What's the issue?
#224 [12:20] * ewans_dad [webchat@5ad7cdf3.bb.sky.com] has quit. (Quit: webchat.esper.net)
#225 [12:23] * ewans_dad [webchat@5ad7cdf3.bb.sky.com] has joined #minecrafthelp
#226 [12:23] <ewans_dad> back, still no workey
#227 [12:24] * luiami [webchat@185.184.91.120.dyn.user.innovatelekom.com] has joined #minecrafthelp
#228 [12:24] <luiami> hello?
#229 [12:24] <luiami> can anyone help me?
#230 [12:25] * moleymole101 [webchat@90.248.146.3] has joined #minecrafthelp
#231 [12:25] * seriousspinner [webchat@138.51.2.254] has joined #minecrafthelp
#232 [12:26] <moleymole101> Hello, trying to log into my account, and I've changed the password multiple times, but am still unable to login,I just get this message:
#233 [12:26] <moleymole101> Invalid email and password
#234 [12:26] <moleymole101> but
#235 [12:26] <moleymole101> I know it is correct
#236 [12:27] <ewans_dad> moleymole101, i have same issue
#237 [12:27] <luiami> hello, this is my problem
#238 [12:27] <luiami> V
#239 [12:27] <luiami> I have a pc with 8 GB of RAM and minecraft does not run. I have had this problem for years, and it turns out that when I bought it, it worked perfectly, but now I can't even move, I want this solved or I will have to request a refund.
#240 [12:27] <ewans_dad> also, cannot log in via my account or my sons account.
#241 [12:27] * seriousspinner [webchat@138.51.2.254] has quit. (Client Quit)
#242 [12:28] <moleymole101> I can log in onto my account fine, but Im trying to give my friend an old account which I used to use (long story) but it just isnt working
#243 [12:28] <ewans_dad> luiami, 8 gig should be fine, as that is what my son uses, and my other son only uses 4 gig!
#244 [12:30] * ForHummus [webchat@65.43.84.90] has joined #minecrafthelp
#245 [12:31] <ewans_dad> just tried a third account on a different pc, and it failed too
#246 [12:33] <ForHummus> I bought Minecraft java code card at Walmart and it said it includes the windows 10 edition and that I would get a code when I redeemed the java code. But I never got the code and I have been trying to reach some one to fix this or refund me but I haven't been able to find any phone number or email address for Mojang.
#247 [12:34] * minikolobok [webchat@mm-15-29-214-37.mgts.dynamic.pppoe.byfly.by] has quit. (Quit: webchat.esper.net)
#248 [12:38] <Lord_Ralex> ??> ForHummus mojang/email
#249 [12:38] <Mightyena> ForHummus: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#250 [12:38] <Mightyena> ForHummus: Note: Do NOT send more than one at a time.
#251 [12:40] * moleymole101 [webchat@90.248.146.3] has quit. (Quit: webchat.esper.net)
#252 [12:44] <ewans_dad> NOTE i cannot sign into minecraft.net either, but password reset works on all three accounts
#253 [12:57] * luiami [webchat@185.184.91.120.dyn.user.innovatelekom.com] has quit. (Quit: webchat.esper.net)
#254 [13:00] <ForHummus> Thank you so much! I feel so stupid now. May I ask how you got to that page?
#255 [13:00] <Lord_Ralex> https://help.minecraft.net/hc/en-us Bottom of page has the "Contact" button.
#256 [13:16] <ForHummus> OMG. Ok awesome. Thank you everyone!!
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#262 [13:56] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#263 [13:56] <MrSwagMan666> Hi
#264 [13:56] * futuristico705 [webchat@93-41-112-240.ip81.fastwebnet.it] has quit. (Client Quit)
#265 [13:56] <MrSwagMan666> Hi
#266 [13:56] <MrSwagMan666> I was here yesterday
#267 [13:56] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Client Quit)
#268 [13:57] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#269 [13:57] <MrSwagMan666> Hello??
#270 [13:57] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Client Quit)
#271 [13:59] * lukiiimohh [webchat@203.pool85-53-223.dynamic.orange.es] has joined #minecrafthelp
#272 [13:59] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#273 [14:00] <MrSwagMan666> Hello I was here yesterday but I never got help
#274 [14:01] <lukiiimohh> Hi I have an error with log-in in my minecraft launcher, it says If your account was created after November 2012 or has already been migrated, use your email. Otherwise, use your username. Yesterday I could play, I changed my password and nothings happens. Help ME PLS :D
#275 [14:01] <MrSwagMan666> You may be here for a while lol
#276 [14:15] * lukiiimohh [webchat@203.pool85-53-223.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#277 [14:23] * dimity [webchat@62-251-103-80.ip.xs4all.nl] has joined #minecrafthelp
#278 [14:24] <dimity> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#279 [14:28] * dimity [webchat@62-251-103-80.ip.xs4all.nl] has quit. (Client Quit)
#280 [14:42] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#281 [14:42] <MrSwagMan666> Hello
#282 [14:42] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Client Quit)
#283 [14:51] * Tim6 [webchat@ool-182f63c3.dyn.optonline.net] has joined #minecrafthelp
#284 [14:51] * Tim6 [webchat@ool-182f63c3.dyn.optonline.net] has quit. (Client Quit)
#285 [14:59] * SemGamer06 [webchat@84-25-9-102.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#286 [15:00] <SemGamer06> if i redeem my prepaid card it says: this card is already redeemed on a other account
#287 [15:01] * FatherGuido [webchat@d198-166-16-163.abhsia.telus.net] has joined #minecrafthelp
#288 [15:01] <SemGamer06> but i can't log in into my minecraft account
#289 [15:02] <SemGamer06> can someone please tell me what to do?
#290 [15:04] <FatherGuido> Game quit loading properly about a week ago, error message states "illegal state exception / open GL issue". Per Minecraft Jira help they advised my graphics driver was out of date. I have attempted to update and even roll back driver but am getting nowhere. Need other solution
#291 [15:05] <mattym> ??> FatherGuido launcher/log
#292 [15:05] <Mightyena> FatherGuido: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#293 [15:05] <mattym> SemGamer06, When and where did you buy the card?
#294 [15:06] <SemGamer06> i dont know exactly when.. but i think about 2 or 3 years ago xD
#295 [15:06] <mattym> SemGamer06, Wait, so you are trying to use it again? Thats not how it works.
#296 [15:07] <SemGamer06> i was trying to log on again. because i cant log in anymore so i tried the card.. but i dont know what to do
#297 [15:08] <mattym> SemGamer06, What happens when you try to log in?
#298 [15:08] <SemGamer06> it said invalid email or password. and if i change password i get some sort of demo account. but i had the full version.
#299 [15:09] <mattym> ??> SemGamer06 account/send-email
#300 [15:09] <Mightyena> SemGamer06: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#301 [15:12] <SemGamer06> whats a transaction ID?
#302 [15:13] <mattym> SemGamer06, In your case, the gift/card code.
#303 [15:13] <SemGamer06> so the number on the card?
#304 [15:13] * ewans_dad [webchat@5ad7cdf3.bb.sky.com] has quit. (Quit: webchat.esper.net)
#305 [15:14] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#306 [15:14] <MrSwagMan666> Hello
#307 [15:14] <FatherGuido> OK I have the log copied
#308 [15:14] <MrSwagMan666> I need help
#309 [15:15] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#310 [15:15] <mattym> FatherGuido, We need the link to it.
#311 [15:15] <MrSwagMan666> Can I have help
#312 [15:15] <mattym> MrSwagMan666, Explain the issue.
#313 [15:16] <FatherGuido> paste.ubuntu.com/+mattym
#314 [15:16] <SemGamer06> The 'I'm not a bot' button is not working -_-
#315 [15:16] <FatherGuido> Did that work?
#316 [15:16] <mattym> FatherGuido, We need the full link, after you have hit the paste button on the page.
#317 [15:17] <MrSwagMan666> Everytime I launch my minecraft 1.14.4 optifine and the latest release the game crashes, i came here yesterday and they told me to show them my launcher-log and install malwarebytes but i came back and nobody helped me
#318 [15:17] <FatherGuido> https://paste.ubuntu.com/p/qNptpQDJFt/+mattym
#319 [15:17] <mattym> MrSwagMan666, We do not help with modded.
#320 [15:18] <mattym> ??> FatherGuido win/dxdiag
#321 [15:18] <Mightyena> FatherGuido: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#322 [15:18] <MrSwagMan666> yeh but it does it with my normal non modded one aswell
#323 [15:18] <mattym> ??> MrSwagMan666 win/reinst
#324 [15:18] <Mightyena> MrSwagMan666: You may need to reinstall the locally installed files that Minecraft puts into place.
#325 [15:18] <Mightyena> MrSwagMan666: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#326 [15:18] <FatherGuido> I'll have to come back
#327 [15:18] <MrSwagMan666> and actually how come they were helping me yesterday
#328 [15:18] <MrSwagMan666> yey mightyena is back
#329 [15:19] <SemGamer06> i submitted my request, how do i know if they are working on it? do i get a mail or something?
#330 [15:19] <MrSwagMan666> wait mightyena what do you mean delete everything
#331 [15:19] * FatherGuido [webchat@d198-166-16-163.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#332 [15:19] <mattym> SemGamer06, They will reply when they get to it.
#333 [15:20] <SemGamer06> on my mail?
#334 [15:20] <MrSwagMan666> I dont trust this
#335 [15:20] * Alex7 [webchat@c-73-241-99-206.hsd1.ca.comcast.net] has joined #minecrafthelp
#336 [15:20] <mattym> MrSwagMan666, Delete everything in the .minecraft folder except for the folder named saves.
#337 [15:20] <mattym> SemGamer06, Yes
#338 [15:20] <MrSwagMan666> yeh but then how is it going to work everything is gone
#339 [15:20] <Alex7> Hey
#340 [15:20] <SemGamer06> Okay, thank you so much for the hulp +mattym
#341 [15:21] <mattym> MrSwagMan666, The game launcher reinstalls everything it needs, and lets us work from a clean install.
#342 [15:21] <MrSwagMan666> Ok
#343 [15:21] <SemGamer06> help*
#344 [15:21] <Alex7> so my pe username won’t change from the randomly generated one Xbox live gave me, even though I changed it in the Xbox app
#345 [15:21] <MrSwagMan666> it is discovering items atm
#346 [15:22] <mattym> Alex7, Did you log out of the Xbox Live account in the app after making the change, then re-enter it?
#347 [15:22] <SemGamer06> I have to go, bye +mattym :)
#348 [15:22] <SemGamer06> and the rest ofcourse
#349 [15:22] <Alex7> Yes
#350 [15:23] <mattym> Alex7, Then contact Xbox support.
#351 [15:23] * SemGamer06 [webchat@84-25-9-102.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#352 [15:23] * Alex7 [webchat@c-73-241-99-206.hsd1.ca.comcast.net] has quit. (Client Quit)
#353 [15:32] <MrSwagMan666> mattym i deleted everything but my saves what now
#354 [15:32] * rick [webchat@cpe-76-175-228-208.socal.res.rr.com] has joined #minecrafthelp
#355 [15:32] <MrSwagMan666> matty
#356 [15:32] <MrSwagMan666> mattym
#357 [15:32] <MrSwagMan666> mightyena
#358 [15:32] <mattym> MrSwagMan666, Restart the game on vanilla 1.14.4, if it crashes, get the log from there.
#359 [15:33] <rick> i cant log into my account on the web page but when i have my friend log on useing his computer it works what do i do
#360 [15:37] <MrSwagMan666> rick you might have to wait abit
#361 [15:39] <rick> ok so try again ive bin at it for about an hour
#362 [15:39] <MrSwagMan666> mattym
#363 [15:39] <MrSwagMan666> If I could help I would
#364 [15:40] * TadAjaBrix [webchat@gw2.itbusiness.cz] has joined #minecrafthelp
#365 [15:40] <TadAjaBrix> Hi, i need help with log-in in launcher ... i have all right and nothing happends and it just say incorrect password or nicname
#366 [15:41] <MrSwagMan666> Have you tried resetting your password?
#367 [15:42] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#368 [15:42] * Kelax7359 [webchat@176-20-243-172-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#369 [15:42] <TadAjaBrix> nope but i tried to delete launcher and reinstall it and now i cant even open it
#370 [15:43] * Kelax7359 [webchat@176-20-243-172-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#371 [15:45] * rick [webchat@cpe-76-175-228-208.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#372 [16:02] * willies952002 [~willies95@irc.domnian.com] has quit. (Ping timeout: 190 seconds)
#373 [16:02] * Harry4 [webchat@90-156-93-4.internetia.net.pl] has joined #minecrafthelp
#374 [16:02] * Erica [webchat@24-216-210-155.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#375 [16:03] <Harry4> Hi
#376 [16:03] <Erica> hi
#377 [16:03] <Harry4> i have problem with my account, few years ago i buy minecraft and now i want play again but i cannot login
#378 [16:03] <Erica> i dont remember my password and keep trying to send an email to me to reset it but it wont go thur and i have not gotten one
#379 [16:04] <Harry4> I'm trying to restore my password but I don't receive an email
#380 [16:04] <Erica> same
#381 [16:04] <Harry4> ;/
#382 [16:04] <Harry4> any admin is here?
#383 [16:04] <Erica> i dont think so
#384 [16:05] <Erica> hello anyone here?
#385 [16:06] * Erica [webchat@24-216-210-155.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#386 [16:07] <Harry4> hallo
#387 [16:17] * TadAjaBrix [webchat@gw2.itbusiness.cz] has joined #minecrafthelp
#388 [16:17] <TadAjaBrix> Hi, why i cant connet to my minecraft accout ?
#389 [16:18] <TadAjaBrix> connect
#390 [16:21] <Harry4> hi Lost password?
#391 [16:22] <TadAjaBrix> Not
#392 [16:22] <TadAjaBrix> I know everything
#393 [16:24] * Harry4 [webchat@90-156-93-4.internetia.net.pl] has quit. (Quit: webchat.esper.net)
#394 [16:31] * willies952002 [~willies95@74.50.118.144] has joined #minecrafthelp
#395 [16:35] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#396 [16:35] <MrSwagMan666> mattym
#397 [16:36] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Client Quit)
#398 [16:37] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#399 [16:38] <MrSwagMan666> Hi, my minecraft keeps crashing everytime i load it up
#400 [16:38] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Client Quit)
#401 [16:43] * TadAjaBrix [webchat@gw2.itbusiness.cz] has quit. (Quit: webchat.esper.net)
#402 [16:45] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#403 [16:46] <MrSwagMan666> Hi, my minecraft crashes everytime i launch it
#404 [16:47] <MrSwagMan666> hello
#405 [16:49] <MrSwagMan666> can i have some help
#406 [16:58] * adrian [webchat@c-73-100-173-71.hsd1.ct.comcast.net] has joined #minecrafthelp
#407 [17:00] <adrian> i need help buying it i need a mastercard securecode
#408 [17:12] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#409 [17:13] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#410 [17:18] * JackKelli [webchat@67-219-227-153.mycomspan.com] has joined #minecrafthelp
#411 [17:27] <JackKelli> How do I contact support? The online form states "We are moving!" and directs me to the root of the SAME website. I can login just fine. All I am trying to do is change my email address, which I can't do until I secure/verify. I can't to that, cause I no longer have access to that email, which is why I am trying to change the email in the first pla
#412 [17:27] <JackKelli> ce. It just seems all avenues lead to a "chicken or the egg" scenario. Any help would be greatly appreciated.
#413 [17:28] <mattym> ??> JackKelli mojang/email
#414 [17:28] <Mightyena> JackKelli: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#415 [17:28] <Mightyena> JackKelli: Note: Do NOT send more than one at a time.
#416 [17:32] <JackKelli> Mightyena Thank you. :)
#417 [17:43] * Julian7 [webchat@d24-141-198-193.home.cgocable.net] has joined #minecrafthelp
#418 [17:45] <Julian7> My computer recently had a problem and I never knew what happened. It completely deleted Minecraft off my computer even though I've already bought and downloaded it. Now your website is saying I have to buy it again. How can I re download it without paying another $35?
#419 [17:52] * Horselover1615 [webchat@r74-192-213-44.bcstcmta02.clsttx.tl.dh.suddenlink.net] has joined #minecrafthelp
#420 [17:53] <Horselover1615> My Minecraft keeps crashing everytime I hit play
#421 [17:55] * TheCharMaster [webchat@ip70-180-122-49.no.no.cox.net] has joined #minecrafthelp
#422 [17:58] <TheCharMaster> what to do if Minecraft says that an existing connection was forcibly closed by the remote host
#423 [17:58] <TheCharMaster> plz help
#424 [17:58] <TheCharMaster> plz
#425 [18:00] * JackKelli [webchat@67-219-227-153.mycomspan.com] has quit. (Quit: webchat.esper.net)
#426 [18:35] * obiator [webchat@ip-178-200-66-252.hsi07.unitymediagroup.de] has joined #minecrafthelp
#427 [18:37] * Matt4 [webchat@host86-183-62-79.range86-183.btcentralplus.com] has joined #minecrafthelp
#428 [18:38] <Matt4> Hi my account has been hacked,contacted Skrill but they have no transaction ID
#429 [18:38] <Matt4> Is my account just gone now?
#430 [18:42] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 189 seconds)
#431 [18:50] <obiator> hi
#432 [18:51] * obiator [webchat@ip-178-200-66-252.hsi07.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#433 [18:51] <Matt4> Hello
#434 [18:54] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#435 [19:32] * Fumferknuckle [webchat@c-73-31-133-62.hsd1.va.comcast.net] has joined #minecrafthelp
#436 [19:34] <Fumferknuckle> Any kind of tips for staying connected to my realm? Have had brief periods where I can play with zero connection issues. The rest of my time spent has been getting "timed out" every couple minutes. Nephew is having no issues staying on. Something with me connecting to my own realm is the issue is all I know. This is the only support path I have fou
#437 [19:34] <Fumferknuckle> nd besides the Discord.
#438 [19:36] * bubba [webchat@mobile-107-77-230-7.mobile.att.net] has joined #minecrafthelp
#439 [19:37] <bubba> I got the wrong Minecraft how can I get refund
#440 [19:46] * Fumferknuckle [webchat@c-73-31-133-62.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#441 [19:50] <bubba> hello
#442 [19:54] * ElQuatro_ [webchat@bgl93-5-82-245-171-28.fbx.proxad.net] has joined #minecrafthelp
#443 [19:54] <ElQuatro_> Hello ?
#444 [19:57] <ElQuatro_> ? (:
#445 [19:57] <Matt4> Think everyone is asleep
#446 [19:57] <ElQuatro_> U are user ? xd
#447 [19:57] <Matt4> Yes
#448 [19:58] <ElQuatro_> Ah nice :)
#449 [19:58] <ElQuatro_> I forgot my password rip :c
#450 [19:59] * ElQuatro_ [webchat@bgl93-5-82-245-171-28.fbx.proxad.net] has quit. (Client Quit)
#451 [20:02] * Robbie [webchat@1.156.29.248] has joined #minecrafthelp
#452 [20:03] <Robbie> Hello
#453 [20:03] * Robbie [webchat@1.156.29.248] has quit. (Client Quit)
#454 [20:19] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
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#456 [20:45] * Nikkie [webchat@d149-67-106-40.nap.wideopenwest.com] has joined #minecrafthelp
#457 [21:16] * Kuzoi [webchat@pool-96-241-80-49.washdc.fios.verizon.net] has joined #minecrafthelp
#458 [21:17] <Kuzoi> hello
#459 [21:39] * Pellacast [webchat@24-225-102-134-dynamic.midco.net] has joined #minecrafthelp
#460 [21:39] <Pellacast> Hey is this a person?
#461 [21:39] * Josh6 [webchat@c-69-138-153-110.hsd1.tn.comcast.net] has joined #minecrafthelp
#462 [21:40] <Pellacast> hey, is this technical support?
#463 [21:40] <Josh6> just downloaded Java version because my MS10 version kept deleting my world. now it gives this error: Unable to save downloadName: exit3.oggURL: https://resources.download.minecraft.net/2c/2c6a5e15b4a84fc5a631ddc2eedf9868dd520f39Error details: The process cannot access the file because it is being used by another process.Attempting to move succes
#464 [21:40] <Josh6> sful download.Filename on disk: 10bd-46bc-9e25-6447Path: C:\Users\JOSHKN~1\AppData\Local\Temp\10bd-46bc-9e25-6447Exists: File
#465 [21:43] * Pellacast [webchat@24-225-102-134-dynamic.midco.net] has quit. (Client Quit)
#466 [23:24] * Pumpkin_6 [webchat@ip98-164-8-195.ks.ks.cox.net] has joined #minecrafthelp
#467 [23:26] <Pumpkin_6> Hello I've been trying to launch the game for awhile now but I keep getting a "unable to save download" error. I've already gotten rid of all incompatiable programs and have tried the repair tool on the installer.
#468 [23:31] * Pumpkin_6 [webchat@ip98-164-8-195.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)