#MinecraftHelp > 2019-11-02
#1 [00:04] <Andrio> Ricardo, where's the server?
#2 [00:06] <Ricardo> I just purchased Minecraft, so I'm not very knowledgeable. What Do you mean with "wheres my server?"
#3 [00:07] <Andrio> Ricardo, in order to play multiplayer, someone needs to be running a Minecraft server (or LAN world); do you know who is running the server?
#4 [00:09] <Ricardo> No I dont. I'm sorry. So is there a way, to play like single player and my girlfriend to join me? Almost like playing Stardew valley.
#5 [00:11] <Andrio> ??> Ricardo MP/server-setup
#6 [00:11] <Mightyena> Ricardo: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#7 [00:15] <Ricardo> Guys, I appreciate so much your help! I do! But me not being so tech savvy, is there an easy way, that doesn't involve in paying a monthly fee, like doing a couple of clicks. It just seems insane that you have to pay for the game, now pay a monthly fee, and there no simple way to just play with your friend.
#8 [00:15] <Ricardo> I mean, is that a good practice to charge for the game, and not letting you play with a friend?
#9 [00:19] * Inter1orCoding [webchat@cpe-60-227-6-57.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#10 [00:19] <Inter1orCoding> I need some help.
#11 [00:19] <Inter1orCoding> Anyone here?
#12 [00:19] <Inter1orCoding> No?
#13 [00:19] <Inter1orCoding> Ok then.
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#15 [00:22] <yLuckeeBTW> bruh
#16 [00:29] * jaybyrd [webchat@c-24-16-116-151.hsd1.wa.comcast.net] has joined #minecrafthelp
#17 [00:31] <jaybyrd> i am having truble loging in to my acount it keeps telling me that im using the wrong password or user
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#21 [01:10] <Rebelporpoise72> Is anyone still in this
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#26 [01:32] <mike109c> hello
#27 [01:45] * Ricardo [webchat@69-110-133-255.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#28 [02:01] * Xithrius [webchat@107-204-174-47.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#29 [02:02] <Xithrius> Hello, I'm having a problem with low FPS. I usually have around 300, but as of recently, I've noticed that minecraft has decided to change the graphics card to the processor instead.
#30 [02:04] <Xithrius> I have an nvidia rtx 2060, and I've already attempted the nvidia control panel fixes. After those were unsuccessful, I moved on to factory resetting my computer (not just for minecraft though, I had too much random garbage on the computer), but that didn't fix it either.
#31 [02:06] <Xithrius> I'm currently on minecraft java 1.14.4
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#37 [03:06] <amie> hi, I'm having issues deleting and freshly installing Minecraft to mac
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#41 [03:32] <Chipsy> just installed a purchased download, I set up the account. When trying to "play" the game crashes. removed and reinstalled. crashes again. its the latest window10 java version.
#42 [03:35] <Peregrine2003> hi, I'm having dificulties logging into everything on my laptop (i can access my account on other devices), on minecraft.net the log in button just greys out and doesn't work and I get invalid email or password on the launcher despite using the correct info
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#46 [04:26] * xXVALE_89Xx [webchat@ppp-11-72.27-151.wind.it] has joined #minecrafthelp
#47 [04:27] <xXVALE_89Xx> I can not log in
#48 [04:28] <xXVALE_89Xx> hello
#49 [04:29] * xXVALE_89Xx [webchat@ppp-11-72.27-151.wind.it] has quit. (Client Quit)
#50 [04:29] * supervale217 [webchat@ppp-11-72.27-151.wind.it] has joined #minecrafthelp
#51 [04:29] <supervale217> I can not log in
#52 [04:29] <supervale217> I can not log in
#53 [04:29] <supervale217> I can not log in
#54 [04:29] <supervale217> I can not log in
#55 [04:29] * Absol kicked supervale217 from #minecrafthelp (Reason: upervale217 :Stop spamming)
#56 [04:30] * xXVALE_89Xx [webchat@ppp-11-72.27-151.wind.it] has joined #minecrafthelp
#57 [04:30] <xXVALE_89Xx> I can not log in
#58 [04:30] <xXVALE_89Xx> I can not log in
#59 [04:32] <xXVALE_89Xx> I can not log in
#60 [04:32] <xXVALE_89Xx> g
#61 [04:32] <xXVALE_89Xx> g
#62 [04:33] <xXVALE_89Xx> gg
#63 [04:33] * Absol kicked xXVALE_89Xx from #minecrafthelp (Reason: XVALE_89Xx :Stop spamming)
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#66 [05:35] * ebantei [webchat@dema10.xs4all.nl] has joined #minecrafthelp
#67 [05:36] <ebantei> when i try changing my name the site froze and idk what to do
#68 [05:36] <ebantei> lol
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#70 [06:13] * Creeper5 [webchat@79-68-45-17.dynamic.dsl.as9105.com] has joined #minecrafthelp
#71 [06:15] <Creeper5> I'm having a problem when I go on Minecraft I'm on mobile by the way I go on my old world that was1.12.0 before the update. To 1.13.0 it will no longer let me on that world I can load it but then it kicks me off the app
#72 [06:16] * Grazzy_Duck [webchat@94-208-69-244.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#73 [06:16] <Grazzy_Duck> hello
#74 [06:16] <Creeper5> Hi
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#76 [06:22] * Creeper5 [webchat@79-68-45-17.dynamic.dsl.as9105.com] has joined #minecrafthelp
#77 [06:23] <Creeper5> Help me
#78 [06:24] <Creeper5> My problem is I try to on a old world then it kicks me off the app so I can no longer go on my old world
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#82 [07:20] <Gareth> Hi there, I'm trying to re-activate my Minecraft account that I deactivated a few weeks ago. Sent a request to get this re-activated but haven't had any response
#83 [07:34] <Andrio> Gareth, you'll need to wait longer or just set up a new account altogether
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#88 [10:17] <Codetoil> /msg NickServ VERIFY REGISTER Ya_Fav_Code_Boi mqpuhdkqlvvl
#89 [10:17] <Codetoil> Ugh
#90 [10:17] <Codetoil> Ugh
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#92 [10:29] * EeviOlivia [webchat@85-76-34-158-nat.elisa-mobile.fi] has joined #minecrafthelp
#93 [10:32] <EeviOlivia> Hi just paid for minecraft and made an acoount, i cant login (website) on my computer, but i can with my phone. I cant login in minecraft (actual game)
#94 [10:33] <EeviOlivia> I have a macbook
#95 [10:37] * Leosalt [webchat@5add6f19.bb.sky.com] has joined #minecrafthelp
#96 [10:38] <Leosalt> Hi just purchased Minecraft an paid £17 on the morjang site but t won't let me download
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#98 [10:49] * iulian [webchat@188.26.67.18] has joined #minecrafthelp
#99 [10:50] <iulian> i have a minecraft server and when i want to join i get this error io.netty.channel.abstractchannel$annotatedconnectexception timed out no further information
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#101 [11:29] * shadow [webchat@24-159-120-203.dhcp.sghl.ga.charter.com] has joined #minecrafthelp
#102 [11:30] <shadow> i cant launch minecraft
#103 [11:32] * shadow [webchat@24-159-120-203.dhcp.sghl.ga.charter.com] has quit. (Client Quit)
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#106 [11:55] <AlphaByl> hi
#107 [11:56] <AlphaByl> anyone here
#108 [11:56] <AlphaByl> do you help
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#110 [12:18] * Fusi0m [webchat@213-108-122-93.minet.sk] has joined #minecrafthelp
#111 [12:18] <Fusi0m> hello, can someone please help me with me not being able to log in ?
#112 [12:22] <Fusi0m> i changed my pasword 3 times and it is not letting me play :(
#113 [12:24] * Bird [webchat@75-170-200-111.rcmt.centurylink.net] has joined #minecrafthelp
#114 [12:25] <Bird> Help it kicks me out on pocket edition cause of my kids and I can't delete them
#115 [12:25] <Bird> Mods
#116 [12:25] <Bird> Not kids
#117 [12:26] * Bird [webchat@75-170-200-111.rcmt.centurylink.net] has quit. (Client Quit)
#118 [12:34] <Fusi0m> now i cant even get to the mojang web site... what is this
#119 [12:53] * Fusi0m [webchat@213-108-122-93.minet.sk] has joined #minecrafthelp
#120 [12:53] <Fusi0m> g
#121 [12:54] <Fusi0m> hello, can someone help me ?
#122 [13:03] <Fusi0m> anybody ?
#123 [13:06] * nighteagle [webchat@cpe-72-224-139-6.nycap.res.rr.com] has joined #minecrafthelp
#124 [13:06] <Fusi0m> hello
#125 [13:06] <Fusi0m> can you help me ?
#126 [13:06] <nighteagle> i am having trouble logging into the launcher. it says invalid login but my info is correct. Help?
#127 [13:07] <Fusi0m> same problem
#128 [13:07] <Fusi0m> did you buy the ga,e just now ?
#129 [13:08] <nighteagle> ive had it since 2015 but the problem just started happening
#130 [13:09] <Fusi0m> yeah i just bought the game like 30 minutes age and i cant log in
#131 [13:09] <Fusi0m> did you have the same problem when you got the game ?
#132 [13:09] <nighteagle> no
#133 [13:10] <Fusi0m> i really dont know what to do
#134 [13:11] <Fusi0m> im scared that i have wasted money and my account is corrupted or something
#135 [13:24] * nighteagle [webchat@cpe-72-224-139-6.nycap.res.rr.com] has joined #minecrafthelp
#136 [13:25] <nighteagle> just tried to log on again but still having the same problem of invalid username/password after typing it in correct
#137 [13:27] <Fusi0m> i just send my log in information to my friend and he is able to play
#138 [13:27] <Fusi0m> is there a problem with my computer ?
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#141 [13:43] * MC_RV [webchat@host-156.208.194.109-static.tedata.net] has joined #minecrafthelp
#142 [13:43] <MC_RV> Anyone
#143 [13:44] <MC_RV> I want help in something
#144 [13:44] <MC_RV> Anyone
#145 [13:44] <MC_RV> plz answer
#146 [13:44] <MC_RV> Why no one answers?
#147 [13:45] <MC_RV> okay
#148 [13:46] <MC_RV> C'mon
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#150 [13:49] * Shaked [webchat@176-229-174-108.orange.net.il] has joined #minecrafthelp
#151 [13:49] <Shaked> hello
#152 [13:49] <Shaked> I am having trouble login to Minecraft game, windows 10
#153 [13:50] <Shaked> the java app I believe
#154 [13:51] <Shaked> I tried to reset my password, switched to another mail, disabled my VPN nothing works.
#155 [13:51] <Shaked> And I just bought the game for 27$ a month ago
#156 [13:51] <Shaked> Thanks in advance!
#157 [13:55] <Lurks> Shaked have you used any alt generated account/authentication/mcleak or similar things in the pass?
#158 [13:56] <Shaked> I don't understand, are you talking about how the password is generated ?
#159 [13:57] <Lurks> Shaked, no, like have you used any 3rd party websites or dodgy websites to try fix your login or pirated the game
#160 [13:58] <Shaked> How can I check that ? it is the kid account/machine , I just tried to fix that for him
#161 [13:59] <Lurks> what operating system are you using?
#162 [13:59] <Shaked> windows 10
#163 [14:00] <Lurks> we can check for running programs to see if it's there
#164 [14:00] <Lurks> ??> Shaked tools/hjt
#165 [14:00] <Mightyena> Shaked: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#166 [14:00] <Mightyena> Shaked: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#167 [14:01] <Shaked> Okay, doing that
#168 [14:01] <nighteagle> i still am unable to log in. it still says invalid user/password but everything is typed correctly
#169 [14:01] <Lurks> nighteagle have you used any alt generated account/authentication/mcleak or similar things in the pass?
#170 [14:02] <nighteagle> no
#171 [14:03] <Lurks> nighteagle do you have any anti-virus and VPN active/on? if you do, what anti-virus do you have installed
#172 [14:04] <nighteagle> i do have antivirus. its macafee
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#175 [14:05] <Lurks> nighteagle McAfee is awful, better off removing it completely
#176 [14:05] <nighteagle> ok. will that help?
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#183 [14:06] <Lurks> nighteagle yes, it could help resolve the issue
#184 [14:07] <Shaked> I have Mcaffee too
#185 [14:13] <nighteagle> after uninstalling mcaffee it still wouldnt let me log in
#186 [14:14] <Shaked> https://paste.ubuntu.com/p/y4pWB7k3r3/
#187 [14:14] <Shaked> This is Hijack log
#188 [14:16] <Lurks> ??> Shaked info/mcleaks
#189 [14:16] <Mightyena> Shaked: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#190 [14:16] <Mightyena> Shaked: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#191 [14:16] <Lurks> nighteagle do you have any other device to try and log in on to the websites?
#192 [14:17] <nighteagle> i have my phone which lets me log onto the website
#193 [14:18] <Lurks> nighteagle ok, what operating system is your computer on?
#194 [14:18] <nighteagle> windows 10
#195 [14:19] <Lurks> nighteagle let's have a check for any odd programs running
#196 [14:19] <Lurks> ??> nighteagle tool/hjt
#197 [14:19] <Lurks> ??> nighteagle tools/hjt
#198 [14:19] <Mightyena> nighteagle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#199 [14:19] <Mightyena> nighteagle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#200 [14:21] <nighteagle> https://paste.ubuntu.com/p/vTXVx9Yy65/
#201 [14:22] <Lurks> nighteagle seems like you have used mcleak, which steal account details by redirecting your login
#202 [14:22] <Lurks> ??> nighteagle info/mcleaks
#203 [14:22] <Mightyena> nighteagle: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#204 [14:22] <Mightyena> nighteagle: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#205 [14:22] <Lurks> ??> nighteagle win/hosts/edit
#206 [14:22] <Mightyena> nighteagle: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#207 [14:22] <Mightyena> nighteagle: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#208 [14:23] <nighteagle> ok. ive done that
#209 [14:24] <Lurks> try to log in now
#210 [14:25] <nighteagle> still didnt work
#211 [14:25] <Lurks> did you save the file after you made the changes?
#212 [14:26] <nighteagle> yes
#213 [14:27] <Lurks> you do have some viruses too, which can cause the issue
#214 [14:27] <Lurks> ??> nighteagle av/adwcleaner
#215 [14:27] <Mightyena> nighteagle: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#216 [14:27] <Mightyena> nighteagle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#218 [14:29] * nighteagle [webchat@cpe-72-224-139-6.nycap.res.rr.com] has joined #minecrafthelp
#219 [14:30] <nighteagle> alright im back after restarting
#220 [14:35] <Lurks> welcome back, try to log in to minecraft now
#221 [14:35] <nighteagle> still having the same issue
#222 [14:35] <Lurks> are you sure you deleted the mojang entrys with the number in the hosts file?
#223 [14:36] <nighteagle> yes
#224 [14:38] <nighteagle> nvm now it worked
#225 [14:38] <nighteagle> thank you for your help
#226 [14:38] <Lurks> alright, have fun
#227 [14:49] * TobiMcLindt [webchat@p579C7F74.dip0.t-ipconnect.de] has joined #minecrafthelp
#228 [14:51] <TobiMcLindt> I have bought Minecraft Java Edition and paid for it, but when I try to download it, it crashes.
#229 [14:54] * Shaked [webchat@176-229-174-108.orange.net.il] has joined #minecrafthelp
#230 [14:55] <Shaked> Hi, my browser froze. I cannot login to Minecraft on Windows 10
#231 [14:56] <Shaked> My browser froze while I was in the process with you here in the chat of trying to fix the problem. I prepared HiJack log file and gave you a link and waited to continue
#232 [15:00] * explodingcheese [webchat@24-179-136-48.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#233 [15:00] <explodingcheese> hello?
#234 [15:01] * explodingcheese [webchat@24-179-136-48.dhcp.stcd.mn.charter.com] has quit. (Client Quit)
#235 [15:09] <Lurks> Shaked it seem like someone used a dodgy websites
#236 [15:09] <Lurks> ??> Shaked info/mcleaks
#237 [15:09] <Mightyena> Shaked: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#238 [15:09] <Mightyena> Shaked: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#239 [15:09] <Lurks> ??> Shaked win/hosts/edit
#240 [15:09] <Mightyena> Shaked: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#241 [15:09] <Mightyena> Shaked: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#242 [15:09] <Lurks> TobiMcLindt what kind of crash and any message appears?
#243 [15:27] * _imshy_ [webchat@host178-62-dynamic.4-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#244 [15:27] <_imshy_> Hello
#245 [15:27] <_imshy_> i have a problem with minecraft
#246 [15:28] * salsagamer [webchat@5e0198e3.bb.sky.com] has joined #minecrafthelp
#247 [15:28] <_imshy_> hello
#248 [15:28] <salsagamer> hi
#249 [15:28] <_imshy_> i have a problem with minecraft, when I try to login it says "make sure to be connected to the internet"
#250 [15:29] <_imshy_> when i'm already connected to the internet
#251 [15:30] * salsagamer [webchat@5e0198e3.bb.sky.com] has quit. (Client Quit)
#252 [15:30] * _imshy_ [webchat@host178-62-dynamic.4-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#253 [15:31] * _ImShy_ [webchat@host81-141-96-38.in-addr.btcentralplus.com] has joined #minecrafthelp
#254 [15:31] <_ImShy_> hello
#255 [15:32] <_ImShy_> I need help
#256 [15:32] <_ImShy_> ok
#257 [15:32] <_ImShy_> basically I have a problem with minecraft
#258 [15:35] <_ImShy_> whenever I try to login it says "make sure to be connected to the internet"
#259 [15:38] * AsianSensationT [webchat@ip68-105-26-51.cl.ri.cox.net] has joined #minecrafthelp
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#261 [16:02] * Orangey [webchat@ip-192-24-146-67.dynamic.fuse.net] has joined #minecrafthelp
#262 [16:02] <Orangey> I have tried multiple tries to run Minecraft and every time I do so it crashes. Is there a way I can prevent crashing?
#263 [16:12] * OneTimeFocus [webchat@darmain.plus.com] has joined #minecrafthelp
#264 [16:14] <Lurks> Orangey what kind of crash and any message appears? it helps a lot to know which one it is
#265 [16:19] * bob [webchat@cpe-172-90-165-75.socal.res.rr.com] has joined #minecrafthelp
#266 [16:21] <bob> i bought minecraft already and it said i can only play the demo
#267 [16:21] <bob> like a year ago
#268 [16:21] <Orangey> Lurks Process crashed with exit code -805306369
#269 [16:23] * bob [webchat@cpe-172-90-165-75.socal.res.rr.com] has quit. (Client Quit)
#270 [16:24] <Lurks> ??> Orangey av/adwcleaner
#271 [16:24] <Mightyena> Orangey: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#272 [16:24] <Mightyena> Orangey: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#273 [16:25] <Orangey> May I ask why I need a malware cleaner?
#274 [16:26] <Lurks> Orangey one of the causes are viruses, which might have slip pass your anti-virus
#275 [16:27] <Orangey> I don't have a problem running any other software. Is this just exclusive to Minecraft?
#276 [16:28] * Shaked [webchat@176-229-174-108.orange.net.il] has quit. (Quit: webchat.esper.net)
#277 [16:28] <Lurks> Orangey java seems to be very sensitive, it happens a lot with many people
#278 [16:29] <Orangey> Alrighty
#279 [16:29] <Orangey> I will install now.
#280 [16:32] * HingusPringus [webchat@206.244.94.40] has joined #minecrafthelp
#281 [16:32] <HingusPringus> Hey I want to gift Minecraft to a friend. Where can I buy digital redeem codes that are legit from Mojang?
#282 [16:33] * Orangey [webchat@ip-192-24-146-67.dynamic.fuse.net] has quit. (Quit: webchat.esper.net)
#283 [16:41] * Orangey [webchat@ip-192-24-146-67.dynamic.fuse.net] has joined #minecrafthelp
#284 [16:41] <Orangey> I am back.
#285 [16:42] <Lurks> Orangey welcome back, try launching minecraft now
#286 [16:42] <Orangey> Alright.
#287 [16:50] <Orangey> IT WORKED
#288 [16:50] <Orangey> Thank you so much!
#289 [16:50] <Lurks> awesome
#290 [16:51] <Orangey> Have a great day :)
#291 [16:51] <Lurks> you too
#292 [16:53] <Orangey> Goodbye :)
#293 [17:01] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#294 [17:03] * beepboop [webchat@CPEf0f249607023-CMf0f249607020.cpe.net.cable.rogers.com] has joined #minecrafthelp
#295 [17:04] * beepboop is now known as Guest98814
#296 [17:04] <Guest98814> hello?
#297 [17:04] <Guest98814> my minecraft launcher doesn't open
#298 [17:05] <Guest98814> I keep looking thruout the mojang website for things to fix it and all it tells me is to update drivers which I just did and same thing my launcher wont come up when I try to open it
#299 [17:06] <Lurks> Guest98814 have you tried the workaround:https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/?
#300 [17:06] <Guest98814> no I have not
#301 [17:06] <Guest98814> I will do what it tells me to do
#302 [17:09] <Guest98814> thankyou very much!
#303 [17:11] * Guest98814 [webchat@CPEf0f249607023-CMf0f249607020.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#304 [17:12] * ed [webchat@CPE9050ca1f6fe3-CM9050ca1f6fe0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#305 [17:13] <ed> hey im locked out of my account. i've had it since 2011. i know the username but i forgot the password. and i no longer have access to the email i used to make that account in the first place
#306 [17:15] <ed> i put in several support tickets to the old minecraft site and i got nothing back. then they emailed me and said they where moving here. please help i just want to get my old account i've had for years back
#307 [17:15] <Lurks> ed do you remember your transaction ID or gift code?
#308 [17:16] <ed> i don't but i can tell you the username if that helps
#309 [17:16] <ed> supczak12 is the username
#310 [17:17] <ed> it was like a long time ago using an old email. i don't think i even purchased the game myself. probably used my parents credit card at the time
#311 [17:17] <ed> this was back in early 2011
#312 [17:17] <Lurks> ed we don't have access to the account details here, only the official can help you, sadly the response time is about 2~4months
#313 [17:18] <ed> yeah i emailed them and they said that they moved sites
#314 [17:18] * hhaniae [webchat@static243-209-243.mimer.net] has joined #minecrafthelp
#315 [17:18] <ed> gave me a link to here
#316 [17:19] <Lurks> ed have you sent in a new ticket through there new website?
#317 [17:19] <ed> do you know where or how i could get into contact with the right person about this?
#318 [17:20] <ed> where would i do that, because the link i was given was a link to a help tree that didn't let put in a support ticket
#319 [17:20] <ed> i just found this chat
#320 [17:20] <Lurks> ??> ed account/send-email
#321 [17:20] <Mightyena> ed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#322 [17:20] <hhaniae> I just purchased the game and when i open the launcher for version 1.14.4 the game crashes. Anyone who knows what i can do? Ive googled for days now
#323 [17:21] <ed> ok i got it. thank you
#324 [17:21] <Lurks> hhaniae what kind of crash?
#325 [17:22] <hhaniae> the java is crashing?
#326 [17:23] <Lurks> ??> hhaniae launcher/log
#327 [17:23] <Mightyena> hhaniae: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#328 [17:24] <hhaniae> Ive literally tried everything. nothing works.
#329 [17:24] <hhaniae> I can play an older version of the game but not the latest
#330 [17:25] <Lurks> hhaniae follow the instructions and we can see what it is
#331 [17:25] <hhaniae> ive tried all of this but the problem is i have an os x
#332 [17:28] <Lurks> what specification do you have in your system?
#333 [17:29] * hhaniae [webchat@static243-209-243.mimer.net] has quit. (Quit: webchat.esper.net)
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#336 [17:33] <pineapple> I just bought the game and when i try to open the game it crashes. I get an error saying "java quit unexpectedly" and then the game crashes
#337 [17:34] <pineapple> Its version 1.14.4, but i can play older versions. I have an mac os x
#338 [17:39] * esralover [webchat@static243-209-243.mimer.net] has joined #minecrafthelp
#339 [17:40] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#340 [17:41] <esralover> Hello, I just bought the game and the game crashes every time i try to open it. This is version 1.14.4. When the game crashes I get a message saying "Java quit unexpectedly"
#341 [17:41] * cake898 [webchat@static243-209-243.mimer.net] has joined #minecrafthelp
#342 [17:41] <cake898> Hello, I just bought the game and the game crashes every time i try to open it. This is version 1.14.4. When the game crashes I get a message saying "Java quit unexpectedly"
#343 [17:42] * esralover [webchat@static243-209-243.mimer.net] has quit. (Client Quit)
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#346 [17:45] <cake898> can someone help me? :(
#347 [17:47] <Lurks> we know you're the same person, sadly i don't know the mac diagnose to help you
#348 [17:48] <cake898> I'm sorry i didnt know there was only one chat i thought there were several ones.
#349 [17:48] <cake898> but you told me to send you the crash log?
#350 [17:50] * Ben [webchat@cpe-76-176-95-82.san.res.rr.com] has joined #minecrafthelp
#351 [17:50] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#352 [17:50] <Lurks> cake898, yes but you said your on mac os x, i have no idea about to help you, you'll have to wait for other helper
#353 [17:50] * Ben is now known as Guest13027
#354 [17:51] <Guest13027> My minecraft launcher says unable to update native files and wont let me play minecraft
#355 [17:51] <cake898> ah okay thanks anyway
#356 [17:51] <Lurks> Guest13027 have you tried the workaround, should see a link about it when you enter the chat
#357 [17:52] <Guest13027> let me try
#358 [17:53] <Guest13027> i dont know how to set up a back up file
#359 [17:54] * Guest13027 [webchat@cpe-76-176-95-82.san.res.rr.com] has quit. (Client Quit)
#360 [17:58] * cake898 [webchat@static243-209-243.mimer.net] has quit. (Quit: webchat.esper.net)
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#363 [18:12] * redracer_101 [webchat@ip174-72-119-231.ph.ph.cox.net] has joined #minecrafthelp
#364 [18:13] <redracer_101> after opening Minecraft launcher and entering user and password nothing happens
#365 [18:14] * hhaniae [webchat@static243-209-243.mimer.net] has joined #minecrafthelp
#366 [18:16] <hhaniae> hello, is there anyone who can help me with my game crashing on os x?
#367 [18:17] * redracer_101 [webchat@ip174-72-119-231.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#368 [18:21] * Reshvox [webchat@173-171-108-240.res.bhn.net] has joined #minecrafthelp
#369 [18:23] <Reshvox> Hey!, I've had a minecraft account for as long as I can rememeber (since 2011 I think) and I havent logged into it in a long while now and cant seem to remember the log in info. is there anyway I can get a hold of that information so I can log back into it?
#370 [18:53] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#372 [19:07] * nadia [webchat@S0106bc4dfb2d0643.vc.shawcable.net] has joined #minecrafthelp
#373 [19:08] <nadia> I can't log into my Minecraft account.
#374 [19:08] <nadia> what should I do?
#375 [19:10] * nadia [webchat@S0106bc4dfb2d0643.vc.shawcable.net] has quit. (Client Quit)
#376 [19:18] * minecraftgawd69 [webchat@50.52.122.83] has joined #minecrafthelp
#377 [19:19] <minecraftgawd69> when I try to change my security questions it sends me the email and makes me log in and then asks the security questions again.
#378 [20:06] * nick6 [webchat@c-98-226-176-230.hsd1.il.comcast.net] has joined #minecrafthelp
#379 [20:06] <nick6> My game wont load and keeps crashing at startup what do i doo
#380 [20:10] * Lysander [webchat@ip98-171-120-9.ph.ph.cox.net] has joined #minecrafthelp
#381 [20:10] <Lysander> Hello?
#382 [20:11] <Lysander> Is there anyone here?
#383 [20:11] <nick6> im here
#384 [20:12] <Lysander> l
#385 [20:12] <nick6> i cant open my minecraft
#386 [20:12] <Lysander> I can't log into my minecraft account
#387 [20:12] * Lysander [webchat@ip98-171-120-9.ph.ph.cox.net] has quit. (Client Quit)
#388 [20:17] * DonutGamer6 [webchat@d118-75-199-149.try.wideopenwest.com] has joined #minecrafthelp
#389 [20:17] <DonutGamer6> Hello
#390 [20:17] <Lurks> nick6 unable to open the launcher?
#391 [20:18] <DonutGamer6> Unable to login
#392 [20:18] <Lurks> DonutGamer6 have you tried changing your password?
#393 [20:18] <DonutGamer6> Whenever I attempt to, it says invalid email or password although I'm positive they are correct
#394 [20:18] <DonutGamer6> Yes I have
#395 [20:19] <Lurks> DonutGamer6 have you used any alt generated/authentication/mcleak website/program or similar thing in the pass?
#396 [20:19] <DonutGamer6> I think I have but I didn't put any of my current credentials for my account in those accounts
#397 [20:19] <DonutGamer6> Websites*
#398 [20:20] <DonutGamer6> Is it a possibility that the Mojang servers are down at the moment?
#399 [20:21] <Lurks> DonutGamer6 unlikely the servers are down, else there be many people coming in
#400 [20:21] <Lurks> DonutGamer6 what operating system are you using?
#401 [20:22] <DonutGamer6> Windows 10
#402 [20:22] <Lurks> DonutGamer6 let's have a check for the suspect software running
#403 [20:22] <Lurks> ??> DonutGamer6 tools/hjt
#404 [20:22] <DonutGamer6> Sorry excuse me?
#405 [20:25] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#406 [20:26] <DonutGamer6> This is however, the first time I've had trouble with login issues.
#407 [20:26] <Lurks> DonutGamer6 there could be hidden programs running cause you to be unable to login, follow these instructions, seems like the bot is down at the moment to be able to post it here
#408 [20:26] <Lurks> https://paste.gg/p/anonymous/7f570d9ba03647bf860b933225fd881c
#409 [20:26] <DonutGamer6> Okay thank you
#410 [20:27] <DonutGamer6> This is safe, correct?
#411 [20:28] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#412 [20:28] <Lurks> DonutGamer6 yes, we use it a lot here to diagnose many issues
#413 [20:29] * Lysander [webchat@ip98-171-120-9.ph.ph.cox.net] has joined #minecrafthelp
#414 [20:29] <Lysander> Dude
#415 [20:29] <Lysander> Im tired
#416 [20:29] <Lysander> of this
#417 [20:29] <Lysander> rn
#418 [20:29] * Absol kicked Lysander from #minecrafthelp (Reason: ysander :Stop spamming)
#419 [20:29] * JoJo_Golden_Wind [webchat@ip98-171-120-9.ph.ph.cox.net] has joined #minecrafthelp
#420 [20:30] <JoJo_Golden_Wind> Yo
#421 [20:30] <JoJo_Golden_Wind> Is anyone there
#422 [20:30] <Lurks> JoJo_Golden_Wind yes... many...
#423 [20:30] <JoJo_Golden_Wind> Can anyone help me, I can't log into minecraft
#424 [20:31] <JoJo_Golden_Wind> Like straight up changed the password and still doesn't work
#425 [20:31] <DonutGamer6> Here is the link https://paste.ubuntu.com/p/jtqQ7yywx7/
#426 [20:31] <DonutGamer6> JoJo I have the same exact issue
#427 [20:31] <DonutGamer6> It's ridiculous
#428 [20:31] <JoJo_Golden_Wind> Yep
#429 [20:31] <JoJo_Golden_Wind> What is that link for
#430 [20:32] <DonutGamer6> It's from my system scan
#431 [20:32] <JoJo_Golden_Wind> oh
#432 [20:32] <DonutGamer6> I believe the admin gave me instructions and that link has my system scan which could contain anything that could corrupt my Minecraft launcher
#433 [20:32] <JoJo_Golden_Wind> For me it's not the launcher
#434 [20:33] <JoJo_Golden_Wind> I tried to log into my account on minecraft.net and the same thing happens
#435 [20:33] <DonutGamer6> Do you get the Invalid Email or Password message?
#436 [20:33] <JoJo_Golden_Wind> Yes
#437 [20:33] <DonutGamer6> I do as well
#438 [20:33] <JoJo_Golden_Wind> And I've reset it
#439 [20:33] <DonutGamer6> Yeah when I try logging in on Minecraft.net I can't even get in it seems like the login button gets stuck
#440 [20:33] <JoJo_Golden_Wind> This is stupid
#441 [20:33] <JoJo_Golden_Wind> Like
#442 [20:34] <DonutGamer6> I know I agree
#443 [20:34] <JoJo_Golden_Wind> This was happening yesterday so I go on this support
#444 [20:34] <JoJo_Golden_Wind> Then It tells me to wait an hour and try again
#445 [20:34] * nick6 [webchat@c-98-226-176-230.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#446 [20:34] <DonutGamer6> I logged out of my account
#447 [20:34] <DonutGamer6> And now I have this issue
#448 [20:34] <Lurks> DonutGamer6 im not exactly how to fix your issue, there seems to be a lot of broken internet access
#449 [20:34] <JoJo_Golden_Wind> For me every other game works
#450 [20:34] <JoJo_Golden_Wind> only minecraft is not working
#451 [20:35] <DonutGamer6> Lurks, does this mean my internet connection is unstable?
#452 [20:35] <JoJo_Golden_Wind> I can't believe Mojang doesn't have a phone number or official support page
#453 [20:35] <Lurks> DonutGamer6 maybe, did you change your DNS at all?
#454 [20:35] <DonutGamer6> No, I don't believe so
#455 [20:36] <DonutGamer6> I did change the location of my router though, would that affect anything?
#456 [20:36] <Lurks> DonutGamer6 i don't think it would
#457 [20:37] <DonutGamer6> Ok, so what would you recommend doing?
#458 [20:37] <DonutGamer6> I know there might not be a clear fix
#459 [20:37] <DonutGamer6> But what would you recommend?
#460 [20:37] <Lurks> do you have McAfee on your system?
#461 [20:38] <DonutGamer6> I don't think it's active anymore but I used to
#462 [20:38] <Lurks> JoJo_Golden_Wind have you used any alt generated account/authentication/mcleak or similar websites/programs in the pass?
#463 [20:38] <JoJo_Golden_Wind> nope
#464 [20:39] <JoJo_Golden_Wind> But I do have McAfee
#465 [20:39] <Lurks> DonutGamer6 alright, have you tried restarting your internet connection?
#466 [20:39] <JoJo_Golden_Wind> Wait
#467 [20:39] <JoJo_Golden_Wind> Nvm
#468 [20:39] <JoJo_Golden_Wind> not on this pc
#469 [20:39] <DonutGamer6> I don't know what to do I might not be able to play mc with this account anymore if I can't login
#470 [20:39] <Lurks> JoJo_Golden_Wind any other possible software? look through this list of softwares and follow the recommended action: https://minecraftirc.net/support-articles/known-incompatible-software
#471 [20:40] <JoJo_Golden_Wind> Webroot SecureAnywhere
#472 [20:40] <JoJo_Golden_Wind> I have that
#473 [20:41] <DonutGamer6> Lurks, I think McAfee might still be active through my pc in some way
#474 [20:42] <Lurks> DonutGamer6 ok, in this link, it has a guide to full remove it, https://minecraftirc.net/support-articles/known-incompatible-software
#475 [20:42] <DonutGamer6> Thank you! Ill try it
#476 [20:43] <Lurks> JoJo_Golden_Wind follow the instruction next to it to remove it
#477 [20:43] <JoJo_Golden_Wind> I can't uninstall Webroot because its my only antivirus
#478 [20:43] <JoJo_Golden_Wind> And it came with the computer
#479 [20:43] <Lurks> JoJo_Golden_Wind are you on windows 10?
#480 [20:43] <JoJo_Golden_Wind> yes
#481 [20:43] <Lurks> JoJo_Golden_Wind you're far better off with windows anti-virus
#482 [20:43] <DonutGamer6> Alright I think I got it
#483 [20:44] <DonutGamer6> Im going to leave the chat and close all open tabs as the guide said
#484 [20:44] <DonutGamer6> Ill come back if it doesn't work
#485 [20:44] <DonutGamer6> Thank you for the help
#486 [20:44] <Lurks> DonutGamer6 alright
#487 [20:44] * DonutGamer6 [webchat@d118-75-199-149.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#488 [20:46] * DonutGamer6 [webchat@d118-75-199-149.try.wideopenwest.com] has joined #minecrafthelp
#489 [20:46] <DonutGamer6> Okay I am back I don't think it worked
#490 [20:46] <Lurks> ??> DonutGamer6 av/adwcleaner
#491 [20:47] <Lurks> darn it, forgot the bot not working
#492 [20:47] <DonutGamer6> Yeah I still can't login
#493 [20:48] <Lurks> DonutGamer6 seems like you might have viruses, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#494 [20:48] <Lurks> click `save`, `Run it`, click `Scan Now`, once it completes the scan, click `Next`, click `Quarantin`e, click `Continue`, it should ask you to restart your computer and then try to login to minecraft, report back how it goes
#495 [20:48] * minecraftgawd69 [webchat@50.52.122.83] has quit. (Quit: webchat.esper.net)
#496 [20:48] <DonutGamer6> Ok, it's safe again right?
#497 [20:49] <Lurks> DonutGamer6 yes, we don't give unsafe things, we are here to help solve the issues
#498 [20:50] <JoJo_Golden_Wind> Oh well
#499 [20:50] <JoJo_Golden_Wind> Im just going to wait for a patch I guess
#500 [20:50] * JoJo_Golden_Wind [webchat@ip98-171-120-9.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#501 [20:51] <DonutGamer6> Hmm I don't think my download is working
#502 [20:55] <Lurks> still not working?
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#505 [20:58] <ChickenSoupBeer> I have tamed a llama, put a carpet on him, and a chest, but when I put a lead on him, he pulls the other way.
#506 [20:59] <ChickenSoupBeer> I made sure all 4 llamas in his pen are tamed. But the stubborn sob runs the other way
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#511 [21:15] <yLuckeeBTW> ok so now its -18173
#512 [21:15] <yLuckeeBTW> it used to be -18172 what
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#515 [21:26] <mammoth> does anyone know where minecraft customer support is, i have no clue how to get to it
#516 [21:31] * DonutGamer6 [webchat@d118-75-199-149.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#517 [21:32] <mammoth> i need to refund my game and theres no way to refund it
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#524 [23:42] <rob> hey, I am getting a invalid username message when trying to use minectaft
#525 [23:45] <rob> Hello???
#526 [23:45] <rob> Help MEEEEE!!!!!!!!!!!!!
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