#1 [00:08] * _Claymaster [webchat@h251.16.17.98.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#2 [00:37] * iklionky [webchat@ip-94-112-28-130.net.upcbroadband.cz] has joined #minecrafthelp
#3 [00:47] <iklionky> I have windows 10 operating system. I have installed Minecraft for Windows 10 via Microsoft Store. Now, when I try to launch the Minecraft it starts opening white screen with Mojang logo but after seconds this closes and nothing. Can you help me please what is the problem? Thank you.
#4 [01:05] * leadpoisoning [webchat@21-52-136-123.ip.esc.net.au] has joined #minecrafthelp
#5 [01:05] <leadpoisoning> hello
#6 [01:09] <leadpoisoning> so recently I've been having some problems with using my inventory in-game. When I pick up an item in my inventory or a chest, I have to drag the item to move it. Also, when I try to split several items apart, it just doesn't work. This means I cannot craft anything with more than one of the same item, which understandably makes it difficult to pla
#7 [01:09] <leadpoisoning> y the game.
#8 [01:09] <leadpoisoning> I hope this is a simple fix. Good luck!
#9 [01:11] * leadpoisoning [webchat@21-52-136-123.ip.esc.net.au] has quit. (Quit: webchat.esper.net)
#10 [01:41] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#11 [02:04] * xmetermc [webchat@173-22-219-237.client.mchsi.com] has joined #minecrafthelp
#12 [02:05] <xmetermc> Email has an account tied to it yet when I ask for a password reset I never receive the email. How can I receive emails from mojang again?
#13 [02:07] * xmetermc [webchat@173-22-219-237.client.mchsi.com] has quit. (Client Quit)
#14 [02:27] * fiona [webchat@n1-41-9-18.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#15 [02:27] <fiona> Hi, I am trouble resetting my password
#16 [02:28] <fiona> I have tried resetting my password but the email won't come through
#17 [03:15] * halpplease [webchat@h-155-4-222-111.NA.cust.bahnhof.se] has joined #minecrafthelp
#18 [03:17] <halpplease> Hello i need help i just buyed minecraft and installed it but as soon as i press start this pops up "
#19 [03:17] <halpplease> An unexpected error occurred and the game crashed. We are sorry for the inconvenience." and i have updated drivers any idéas?
#20 [03:45] * PLZ [webchat@n11649182146.netvigator.com] has joined #minecrafthelp
#21 [03:45] <PLZ> I bought a digital code from a shop near mine and the code once entered didnt work
#22 [03:46] <PLZ> the code format was AAA1-1-AA-AAA--AAAA-A-AA-1AA-AAA1-A
#23 [03:48] * PLZ [webchat@n11649182146.netvigator.com] has quit. (Client Quit)
#24 [05:14] * Valentine [webchat@82-74-204-180.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#25 [05:14] <Valentine> Hey there, my minecraft is doing really weird, my pie chart is exploding with an unknown source at some moments which causes lagspikes, as well as the fact that I can see through the world, only half of blocks is transparent
#26 [05:15] * Valentine [webchat@82-74-204-180.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#27 [05:18] * yanfred [webchat@178-157-053-185.ip-addr.innogy-telnet.de] has joined #minecrafthelp
#28 [05:20] <yanfred> Hello, can not login to my minecraft account. recived a mail to transferring to mojang account on 12.07.2019 but if i try to login he doesnt accept my mail adress / password. if i try to request a new password i dont recive a e-mail. can you may help?
#29 [05:30] * yanfred [webchat@178-157-053-185.ip-addr.innogy-telnet.de] has quit. (Quit: webchat.esper.net)
#30 [05:31] * halpplease [webchat@h-155-4-222-111.NA.cust.bahnhof.se] has joined #minecrafthelp
#31 [05:32] * Gr3nAde38 [webchat@lfbn-gre-1-65-202.w92-157.abo.wanadoo.fr] has joined #minecrafthelp
#32 [05:33] <halpplease> Hello, i buyed minecraft Java edition earlier this morning and i have updated drivers but still i get this message when i press play button "
#33 [05:33] <halpplease> An unexpected error occurred and the game crashed. We are sorry for the inconvenience." any ideas?
#34 [05:33] <Gr3nAde38> Hello, after migrate account, i lost my game.
#35 [05:34] <Gr3nAde38> .
#36 [05:36] <Gr3nAde38> ..
#37 [05:38] <Gr3nAde38> ...
#38 [05:40] <Gr3nAde38> ....
#39 [05:42] * Xeyame [~Xeyame@server-q7su72.xeya.me] has quit. (Remote host closed the connection)
#40 [05:42] <Gr3nAde38> bon vous vous en fouté royalement en faite de votre jeu putin de merde. sa doit bien payer des rien foutre de la journée. allez ++ les con
#41 [06:44] * Kluten [webchat@p54B0DDF8.dip0.t-ipconnect.de] has joined #minecrafthelp
#42 [06:44] <Kluten> ello?
#43 [06:45] * Kluten [webchat@p54B0DDF8.dip0.t-ipconnect.de] has quit. (Client Quit)
#44 [08:02] * Corey [webchat@47-32-61-25.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#45 [08:17] <halpplease> Hello, i buyed minecraft Java edition earlier this morning and i have updated drivers but still i get this message when i press play button " An unexpected error occurred and the game crashed. We are sorry for the inconvenience." any ideas?
#46 [08:24] <Greymagic27> ??> halpplease launcher/log-txt
#47 [08:24] <Mightyena> halpplease: We need to see your full launcher log, which is created in the game directory.
#48 [08:24] <Mightyena> halpplease: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#49 [08:39] <halpplease> https://paste.ubuntu.com/p/Fs8VnqTnfh/
#50 [08:42] <Greymagic27> ??> halpplease win/!
#51 [08:42] <Mightyena> halpplease: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#52 [08:42] <Mightyena> halpplease: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#53 [09:08] * halpplease [webchat@h-155-4-222-111.NA.cust.bahnhof.se] has joined #minecrafthelp
#54 [09:09] <halpplease> Hello, again still not working same problem?
#55 [09:09] <halpplease> https://paste.ubuntu.com/p/RjrPztckxJ/
#56 [09:09] <Greymagic27> halpplease, Yep. Still the same issue. Follow the steps Mightyena will send below:
#57 [09:10] <Greymagic27> ??> halpplease win/!
#58 [09:10] <Mightyena> halpplease: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#59 [09:10] <Mightyena> halpplease: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#60 [09:36] * jakobskovvang [webchat@185.56.100.51] has joined #minecrafthelp
#61 [09:38] <jakobskovvang> Im not receiving an email to reset my password, in fact im not even sure there is an email linked to my account. I havent played for several years.
#62 [09:41] * jakobskovvang [webchat@185.56.100.51] has quit. (Client Quit)
#63 [10:44] * vaturial [webchat@193.92.63.174.dsl.dynv6.forthnet.gr] has joined #minecrafthelp
#64 [10:45] <vaturial> hello,i would like to say my problem about logging in minecraft.net
#65 [10:45] <Greymagic27> vaturial, Hey. What sort of problem are you having?
#66 [10:46] <vaturial> alright,so
#67 [10:46] <vaturial> i put my email and password and for some odd reason,i click the log in button and doesn't let me move on
#68 [10:46] <Greymagic27> vaturial, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#69 [10:46] <vaturial> it stays as a grey button
#70 [10:46] <Greymagic27> ??> vaturial tools/hjt
#71 [10:46] <Mightyena> vaturial: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#72 [10:46] <Mightyena> vaturial: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#73 [10:48] <vaturial> ah- alright,i'll do it in a few minutes,thank you so much!
#74 [10:50] <vaturial> is it okay if i can put the expiration setting a day?
#75 [10:51] <Greymagic27> Go ahead
#76 [10:51] <vaturial> alrighty,here
#77 [10:51] <vaturial> https://paste.ubuntu.com/p/TJstFxfgmX/
#78 [10:52] <Greymagic27> ??> vaturial win/hosts/edit
#79 [10:52] <Mightyena> vaturial: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#80 [10:52] <Mightyena> vaturial: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#81 [10:52] <Greymagic27> vaturial, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#82 [10:52] <Greymagic27> Once you've done that, run this tool and come back for further steps once it's done
#83 [10:52] <Greymagic27> ??> vaturial av/adwcleaner
#84 [10:52] <Mightyena> vaturial: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#85 [10:52] <Mightyena> vaturial: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#86 [10:55] <vaturial> may i ask you a question about the password?
#87 [10:55] <vaturial> is it okay if i don't change it and want it to stay like that or do i have to?
#88 [10:56] <Greymagic27> vaturial, You need to change your password because you've allowed mcleaks to access your account, which means it's on their alt database
#89 [10:57] <Greymagic27> If you want your account to be secure, you need to change your password
#90 [11:16] * reloadkieron [webchat@b0fdf59d.bb.sky.com] has joined #minecrafthelp
#91 [11:17] <reloadkieron> can someone check to see if that an account: teb_seanut
#92 [11:17] <Greymagic27> reloadkieron, There is no account with that username :)
#93 [11:17] <reloadkieron> rdk19
#94 [11:18] <reloadkieron> is that account
#95 [11:18] <Greymagic27> There is an account with that username
#96 [11:19] <reloadkieron> is that account have active minecraft on it
#97 [11:19] <Greymagic27> reloadkieron, As we're only volunteers, I can't see that information
#98 [11:19] <reloadkieron> do u have the email address to that account plzz
#99 [11:20] <Greymagic27> reloadkieron, We're only volunteers, we don't have access to that information
#100 [11:21] * PMmeDinosaurs [webchat@c-67-161-207-219.hsd1.co.comcast.net] has joined #minecrafthelp
#101 [11:21] <PMmeDinosaurs> Hello, MY minecraft launcher stopped working about halfway through october
#102 [11:21] <Greymagic27> PMmeDinosaurs, Hey. What do you mean by stopped working?
#103 [11:22] <PMmeDinosaurs> The launcher, when clicked on, causes the cursor to spin like it's loading something, but it never loads
#104 [11:22] <Greymagic27> https://bugs.mojang.com/browse/MCL-12191
#105 [11:22] <PMmeDinosaurs> I have re-installed the game about a dozen times since then
#106 [11:28] <PMmeDinosaurs> You, my friend, are a hero, and don't let anyone tell you otherwise.
#107 [11:28] <PMmeDinosaurs> Thank you.
#108 [11:28] * PMmeDinosaurs [webchat@c-67-161-207-219.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#109 [11:28] <Greymagic27> PMmeDinosaurs, No problem :)
#110 [11:54] * iklionky [webchat@ip-94-112-28-130.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#111 [11:55] * _FeueR_ [webchat@host-185-93-94-232.ip-point.pl] has joined #minecrafthelp
#112 [11:56] <_FeueR_> Hello
#113 [11:59] <_FeueR_> I have very serious problem with convert my world from 1.7.10 to 1.8. My map is very old and i tried update it, step by step, to the newest version, but in 1.8 everything is destroyed. The whole world, everywhere, it missing most of the grass... How can i convert my world without destroying map? I wrote to support but they understood this as if I l
#114 [11:59] <_FeueR_> ost my world. I still have copy of this save and i want to update it from 1.7.10 without damage to 1.8 up to 1.14.4
#115 [12:04] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:a93a:ed01:376c:ce17] has joined #minecrafthelp
#116 [12:20] * MToerpe [webchat@05BBFD5B.dsl.pool.telekom.hu] has joined #minecrafthelp
#117 [12:21] <MToerpe> Hello, I have a problem with login using the Launcher. It says "Sorry! Make sure you are online and try again"
#118 [12:30] * Tycho [webchat@163.41.84.227] has joined #minecrafthelp
#119 [12:31] <Tycho> I have a question about Account name changes
#120 [12:31] <Tycho> the name i want is available on namemc but when i try its unavailable
#121 [12:32] <Greymagic27> Tycho, Hi. Could you DM me the username? /msg Greymagic27
#122 [12:35] * MToerpe [webchat@05BBFD5B.dsl.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#123 [12:50] * _Am_Stavros [webchat@athedsl-365295.home.otenet.gr] has joined #minecrafthelp
#124 [12:50] <_Am_Stavros> hello
#125 [12:50] <Greymagic27> _Am_Stavros, Hey. What's the issue?
#126 [12:51] <_Am_Stavros> my minecraft account got deleted
#127 [12:51] <Greymagic27> _Am_Stavros, Have you contacted mojang about this?
#128 [12:51] <_Am_Stavros> no
#129 [12:51] <Greymagic27> ??> _Am_Stavros account/send-email
#130 [12:51] <Mightyena> _Am_Stavros: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#131 [12:51] <_Am_Stavros> where i can contact?
#132 [12:52] <_Am_Stavros> oh thanks
#133 [12:55] * _Am_Stavros [webchat@athedsl-365295.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#134 [13:13] * eversor [webchat@50-47-139-26.evrt.wa.frontiernet.net] has joined #minecrafthelp
#135 [13:14] <eversor> Hello
#136 [13:14] <eversor> I've got the good old java se binary crash, java and video drivers are both up to date
#137 [13:15] <eversor> I'm trying to run a 1.8.1 install which crashes as soon as the world loads.
#138 [13:24] <_FeueR_> Someone can help with my problem?
#139 [13:32] * Sarah [webchat@178.115.129.86.wireless.dyn.drei.com] has joined #minecrafthelp
#140 [13:37] <Sarah> Hello, i got here over a raddit post. I just got minecraft java ed. and as i wanted to start the game i got the "unable to safe download" error. I uninstaled bytefance and all the other antivirus programs my pc came with and opend it as admin. I even reinstaled the game.
#141 [13:37] <Sarah> I guess its obvious that it didn't work so i hope for help couse i actually wanna play and having it without working makes me crazy.
#142 [13:38] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#143 [13:39] <Greymagic27> ??> Sarah screenshot/external
#144 [13:39] <Mightyena> Sarah: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#145 [13:39] <Mightyena> Sarah: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#146 [13:44] <Sarah> https://imgur.com/a/iI3oC4j
#147 [13:44] <Sarah> Its saing that the data is uesed by another sofware
#148 [13:44] <Greymagic27> Sarah, Let's get a list of running programs on your PC to see if one of them is causing the issue
#149 [13:44] <Greymagic27> ??> Sarah tools/hjt
#150 [13:44] <Mightyena> Sarah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#151 [13:44] <Mightyena> Sarah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#152 [13:48] <Sarah> i get an error downloading HiJackThis
#153 [13:49] <Greymagic27> Sarah, Does this link work? https://downloads.sourceforge.net/project/hjt/2.0.5%20beta/HijackThis.exe?r=https%3A%2F%2Fsourceforge.net%2Fprojects%2Fhjt%2Ffiles%2F2.0.5%2520beta%2FHijackThis.exe%2Fdownload&ts=1572896957
#154 [13:52] <Sarah> it just deletes itself after download
#155 [13:53] <Greymagic27> Sarah, That's odd. Let's go straight to scanning for malware and/or adware by using malwarebytes.
#156 [13:53] <Greymagic27> ??> Sarah av/malwarebytes
#157 [13:53] <Mightyena> Sarah: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#158 [13:53] <Mightyena> Sarah: Download it here: https://www.malwarebytes.org/
#159 [13:53] <Mightyena> Sarah: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#160 [13:59] <Sarah> and what am i supposed to do now
#161 [14:00] <Greymagic27> Sarah, Have you downloaded malwarebytes, installed it and ran it?
#162 [14:00] * transmigrate [~A_D@114.129.18.189] has quit. (Remote host closed the connection)
#163 [14:01] <Sarah> the scan is finished any second now
#164 [14:02] <Greymagic27> Sarah, Once it's finished, follow the prompts that it gives you
#165 [14:05] * Sarah [webchat@178.115.129.86.wireless.dyn.drei.com] has quit. (Quit: webchat.esper.net)
#166 [14:08] * engages [~postmaste@182.52.30.87] has joined #minecrafthelp
#167 [14:11] * Sarah [webchat@178.115.129.86.wireless.dyn.drei.com] has joined #minecrafthelp
#168 [14:12] <Sarah> I needed to restart my pc i dont know if i am still in the same chatroom
#169 [14:12] <Greymagic27> Sarah, You're in the right place :)
#170 [14:13] <Greymagic27> Can you see if Minecraft will allow you to download the files now?
#171 [14:18] <Sarah> Omg it worked. God bless you
#172 [14:19] <Greymagic27> Sarah, No problem :) Enjoy playing!
#173 [14:20] * nybasick1234 [webchat@92.244.238.81] has joined #minecrafthelp
#174 [14:26] <nybasick1234> Hi! I have a problem: everytime i play single (whatever with of witout moddes) freezes are coming. I have a lot of freezes like every second. I've tried lots of things to solve the problem: increased RAM amount, low quality settings and others, but the problem hasn't gone. I have a nice PC: Ryzen 2600, 16gb RAM, 1060 3gb and SSD
#175 [14:28] * Mamussoi [webchat@bb275c9e.virtua.com.br] has joined #minecrafthelp
#176 [14:30] <Mamussoi> Hi. I`m trying to log in with a old account that was converted from a Minecraft account into a Mojang account last year but it doesnt recognize my e-mal. Any help?
#177 [14:36] * luke0388 [webchat@host159-178-dynamic.9-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#178 [14:37] <luke0388> i've so many problems to join in my realm
#179 [14:48] * engages [~postmaste@182.52.30.87] has quit. (Remote host closed the connection)
#180 [14:48] * luke0388 [webchat@host159-178-dynamic.9-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#181 [14:49] <luke0388> i n't enter in my realm
#182 [14:49] <luke0388> can't*
#183 [14:49] * eversor [webchat@50-47-139-26.evrt.wa.frontiernet.net] has joined #minecrafthelp
#184 [14:51] <Lurks> nybasick1234 is your GPU updated?
#185 [14:51] <Lurks> Mamussoi have you tried "forgot my password" and see if you can receive the email?
#186 [14:52] <Lurks> luke0388 what happens? any message to why?
#187 [14:56] <luke0388> i just enter in the world and it crushes so i go back to the realms menu
#188 [14:58] <Mamussoi> Hi Lurks, I tried and the recover password mail is never sent. I recieved the e-mails from the support where you send your transaction id 2 months ago and nothing more.
#189 [14:59] <Lurks> Mamussoi have you gotten a respond from mojang?
#190 [15:00] <Lurks> luke0388 are you the owner of the realm? try turning it off/on
#191 [15:01] <eversor> Greetings, I've been getting the "Java SE binary stopped working" message for a while now while trying to play on a 1.8.1 install. I've updated my graphics driver and Java, as well as my installer, as I haven't played in a while. Still the same issue, not sure what to do now.
#192 [15:02] <Lurks> eversor what java version you installed?
#193 [15:03] <eversor> Java 8 I think, whichever is the newest one off their website
#194 [15:04] <eversor> It's not specific to the 1.8.1 install either, that was just the first one I tried
#195 [15:05] <Lurks> eversor alright, lets get a launcher log and see what's wrong
#196 [15:05] <Lurks> ??> eversor launch/logs
#197 [15:05] <Lurks> ??> eversor launch/log
#198 [15:05] <Lurks> ??> eversor launcher/log
#199 [15:05] <Mightyena> eversor: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#200 [15:07] <eversor> on it, going to take a min
#201 [15:11] <nybasick1234> Lurks, yes, all drivers are set
#202 [15:12] <eversor> Lurks here is the log https://paste.ubuntu.com/p/ZwKKNQzvCK/
#203 [15:14] <Lurks> nybasick1234 what GPU is shown when you hit f3 ingame, should be on the right side of the screen
#204 [15:14] <Lurks> eversor ok, 1moment
#205 [15:15] * jakobskovvang [webchat@185.56.100.51] has joined #minecrafthelp
#206 [15:16] <nybasick1234> Lurks, "GeForce GTX 1060 3GB/PCIe/SSE2"
#207 [15:16] * jakobskovvang [webchat@185.56.100.51] has quit. (Client Quit)
#208 [15:16] <eversor> For some reason I was unable to post the whole log into pastebin
#209 [15:17] <nybasick1234> Lurks, the funniest thing is that i've restarted minecraft for the 98934786398 time and freezes gone for no reason now. I dnk if they're gone forever or not but im playing for ~30 mins now and still got no freezes. But i'm w8ing for them
#210 [15:20] <Mamussoi> Lurks, I got no response from mojang. It has been 2 and a half months now. I dont know what to do to recover my account. Since I recieved the e-mail converting the account I am sure I got the right e-mail address. But no response.
#211 [15:21] <Mamussoi> Is there any way to contact someone about that?
#212 [15:22] <Lurks> ??> eversor av/adwcleaner
#213 [15:22] <Mightyena> eversor: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#214 [15:22] <Mightyena> eversor: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#215 [15:22] <Lurks> ??> Mamussoi account/send-email
#216 [15:22] <Mightyena> Mamussoi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#217 [15:23] <eversor> eh?
#218 [15:23] <eversor> is malware really the issue?
#219 [15:23] <Lurks> eversor it could be
#220 [15:24] <eversor> i've already got an antivirus/antimalware program installed which found nothing
#221 [15:25] <Lurks> eversor what do you have installed?
#222 [15:26] <eversor> i've got mcafee 11
#223 [15:26] <Lurks> eversor McAfee is awful
#224 [15:27] <eversor> A family member installed it, I don't think malware is the issue anyways
#225 [15:27] <Mamussoi> Hi Mightyena, I've sent this request form 2 months ago but I got no response.
#226 [15:28] * nybasick1234 [webchat@92.244.238.81] has quit. (Quit: webchat.esper.net)
#227 [15:28] <Lurks> eversor McAfee is also a known program to conflict with minecraft
#228 [15:29] <eversor> Oh actually?
#229 [15:29] <Lurks> yep
#230 [15:30] <eversor> Okay I will look into that, but I actually need to run for now. Until next time
#231 [15:30] <eversor> thanks for the help
#232 [15:31] <Lurks> alright
#233 [15:40] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:a93a:ed01:376c:ce17] has quit. (Ping timeout: 198 seconds)
#234 [16:07] * Nesalia [webchat@p578779C7.dip0.t-ipconnect.de] has joined #minecrafthelp
#235 [16:08] * Nesalia [webchat@p578779C7.dip0.t-ipconnect.de] has quit. (Client Quit)
#236 [16:11] * itoasted [webchat@108-83-154-250.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#237 [16:11] <itoasted> What is the minecraft java support email?
#238 [16:11] * KKrazy [webchat@ool-43552428.dyn.optonline.net] has joined #minecrafthelp
#239 [16:12] <KKrazy> I cant get my game to load at all every version just crashes
#240 [16:16] <Lurks> ??> itoasted account/send-email
#241 [16:16] <Mightyena> itoasted: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#242 [16:17] <Lurks> KKrazy what kind of crash? any message appear?
#243 [16:19] <itoasted> Mightyena I am having a problem where my I cannot access my old email and I forgot my security questions
#244 [16:19] <itoasted> so I need a email change
#245 [16:19] <itoasted> to my current email
#246 [16:20] <itoasted> When I try to use the form it asks to put in my old email but I cant get receive the email to that account
#247 [16:24] <Lurks> add it in along with "What can we help with?" for the other email to contact you back, hopefully they see it
#248 [16:26] <itoasted> is there a nonsupport minecraft irc channel?
#249 [16:28] <Lurks> a general minecraft chat?
#250 [16:29] * _FeueR_ [webchat@host-185-93-94-232.ip-point.pl] has quit. (Quit: webchat.esper.net)
#251 [16:32] * something1 [webchat@047-225-019-071.res.spectrum.com] has joined #minecrafthelp
#252 [16:33] <something1> cannot log into my accout to download Minecraft and cannot play on a server on minecraft
#253 [16:35] <Lurks> something1 have you used mcleak or any kind of similar form in the pass?
#254 [16:35] <something1> no I have not
#255 [16:36] <Lurks> something1 do you have any other devices to try and log in on the website?
#256 [16:36] <something1> yes I do im guessing you want me to see if I can log in on my phone or something
#257 [16:37] <Lurks> yes
#258 [16:38] <something1> it let me log in on my phone
#259 [16:38] * Ghoullersen [webchat@c-73-215-89-35.hsd1.nj.comcast.net] has joined #minecrafthelp
#260 [16:38] <Lurks> something1 seems like someone might have used mcleak or something on that system, are you on a windows operating system?
#261 [16:39] <something1> yes I am
#262 [16:39] * Minecrafter_66 [webchat@c-98-229-125-72.hsd1.ma.comcast.net] has joined #minecrafthelp
#263 [16:39] <Lurks> ??> something1 tools/hjt
#264 [16:39] <Mightyena> something1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#265 [16:39] <Mightyena> something1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#266 [16:39] <something1> windows 10
#267 [16:40] <Ghoullersen> Ive been having issues logging into my minecraft acc. I'll put in the right info, ive reset my password 5 times, and ill try to log in. The box will turn gray but never log me in or give me a "incorrect password" notification.
#268 [16:41] <Ghoullersen> So I tried logging in via the mojang website, which it worked, so I downloaded the minecraft installer. I downloaded it, put in the right info AGAIN, but it says it's incorrect there too.
#269 [16:41] * Minecrafter_66 [webchat@c-98-229-125-72.hsd1.ma.comcast.net] has quit. (Client Quit)
#270 [16:42] <Lurks> Ghoullersen have you used mcleak or any kind of similar things in the pass?
#271 [16:42] <Ghoullersen> Nope.
#272 [16:42] <Lurks> Ghoullersen any anti-virus installed?
#273 [16:42] <Ghoullersen> Yeah. Computer came with em.
#274 [16:43] <Lurks> Ghoullersen what are they?
#275 [16:43] <Ghoullersen> It's just the Windows anti-virus protection.
#276 [16:43] <Ghoullersen> Nothing else.
#277 [16:43] <something1> ok I did it then I copyed the link https://paste.ubuntu.com/p/wHTqzzxnF2/
#278 [16:44] * itoasted [webchat@108-83-154-250.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#279 [16:44] <Lurks> Ghoullersen ok, that won't be the issue, lets have a check for any odd programs running
#280 [16:44] <Lurks> ??> Ghoullersen tools/hjt
#281 [16:44] <Mightyena> Ghoullersen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#282 [16:44] <Mightyena> Ghoullersen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#283 [16:45] <Lurks> something1 seems like someone has used mcleak on your system, do the following to fix it
#284 [16:45] <Lurks> ??> something1 info/mcleak
#285 [16:45] <Lurks> ??> something1 info/mcleaks
#286 [16:45] <Mightyena> something1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#287 [16:45] <Mightyena> something1: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#288 [16:45] <Lurks> ??> something1 win/hosts/edit
#289 [16:45] <Mightyena> something1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#290 [16:45] <Mightyena> something1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#291 [16:45] <Ghoullersen> Are you sure this HijackThis site is safe?
#292 [16:46] <Lurks> Ghoullersen yes, we use it here a lot to diagnose many problems
#293 [16:46] <Ghoullersen> Mk.
#294 [16:47] <Ghoullersen> https://paste.ubuntu.com/p/77f9nykN6q/
#295 [16:49] <Lurks> Ghoullersen it appears someone has used mcleak on your system, you'll have to do the same thing as above to fix it
#296 [16:50] <Ghoullersen> Ok
#297 [16:51] <Ghoullersen> Its asked me how I want to open the file.
#298 [16:51] <Ghoullersen> Ok I got it.
#299 [16:51] <Ghoullersen> Delete these?
#300 [16:51] <Ghoullersen> "35.156.90.191 authserver.mojang.com
#301 [16:51] <Ghoullersen> 35.156.90.191 sessionserver.mojang.com"
#302 [16:53] <Lurks> Ghoullersen yes
#303 [16:53] <Ghoullersen> Ok, now what?
#304 [16:53] <Ghoullersen> Theyre deleted.
#305 [16:54] <Lurks> Ghoullersen save the file and try to log in, if you can log in then you need to change your passwords, as the thieves will have your details
#306 [16:56] <something1> it keeps saying the file name is not vaild
#307 [16:56] <Ghoullersen> Thanks!
#308 [16:56] <Ghoullersen> It worked.
#309 [16:59] <something1> when i try to do the notpad thing that what is says
#310 [17:01] <Lurks> it should be there, are you sure you type in the correct /?
#311 [17:01] <something1> yes
#312 [17:03] <something1> im trying to search my pc for it
#313 [17:03] <Lurks> something1 try this: open "run" press and hold windows key + R, type in or copy/paste %SystemRoot%\System32\drivers\etc\hosts
#314 [17:04] <something1> it opened up hosts
#315 [17:04] <something1> but i chose to open it with a notepad
#316 [17:04] <Lurks> something1 yep and does it open?
#317 [17:05] <something1> yes
#318 [17:06] <something1> i deleted the bottom stuff that was like 35.00.0 or something and it saidmojang at the end and said alt or something
#319 [17:06] <something1> 35.156.90.191 authserver.mojang.com
#320 [17:06] <something1> 35.156.90.191 sessionserver.mojang.com
#321 [17:06] <something1> that stuff
#322 [17:06] <Lurks> something1 yes anything that contain mojang entrys
#323 [17:07] <Lurks> something1 save the file and try to log in, if you can log in then you need to change your passwords, as the thieves will have your details
#324 [17:09] <something1> alright im going to try
#325 [17:09] <something1> thank you so much it worked
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#327 [17:37] * Daveed [webchat@ip70-163-216-237.ph.ph.cox.net] has joined #minecrafthelp
#328 [17:37] <Daveed> hello
#329 [17:38] <Daveed> anyone there
#330 [17:45] * Daveed [webchat@ip70-163-216-237.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#331 [17:55] * brian [webchat@d108-172-116-102.bchsia.telus.net] has joined #minecrafthelp
#332 [17:55] <brian> i cant open my minecraft launcher
#333 [17:57] * brian [webchat@d108-172-116-102.bchsia.telus.net] has quit. (Client Quit)
#334 [18:41] * oscar [webchat@ip72-217-115-207.ph.ph.cox.net] has joined #minecrafthelp
#335 [18:42] <oscar> my game keeps saying failed to launch game when i try to start it
#336 [18:42] * leadpoisoning [webchat@autodiscover.stpeters.sa.edu.au] has joined #minecrafthelp
#337 [18:42] <oscar> i cant get it to work
#338 [18:43] <leadpoisoning> hello
#339 [18:43] <oscar> hi
#340 [18:43] <leadpoisoning> if anyone responded to my previous issue, could they say again as I was away
#341 [18:44] <leadpoisoning> what's ye problem?
#342 [18:44] <oscar> i cant figure out my own issue
#343 [18:44] <leadpoisoning> what is it?
#344 [18:44] <oscar> i keep trying to start minecraft and it says unable to save download
#345 [18:44] <leadpoisoning> oof
#346 [18:44] <leadpoisoning> I can't split stacks
#347 [18:45] <leadpoisoning> so I can't make sticks or tools so survival is impossible
#348 [18:45] <leadpoisoning> I basically can't craft
#349 [18:45] <oscar> i bought it yesterday i cant figure it out
#350 [18:49] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#351 [18:49] * Mamussoi [webchat@bb275c9e.virtua.com.br] has quit. (Quit: webchat.esper.net)
#352 [19:06] * Jason [webchat@c-73-71-177-19.hsd1.ca.comcast.net] has joined #minecrafthelp
#353 [19:07] <Jason> I am trying to launch minecraft but the game crashes before ever reaching the loading screen. It just started today. I tried un/reinstalling the game and restarting my pc but nothing works
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#355 [19:14] * jasminetorut [webchat@c-73-221-145-82.hsd1.wa.comcast.net] has joined #minecrafthelp
#356 [19:16] <jasminetorut> Minecraft wont load. I tried adwcleaner like I was suggested to. I bought more ram. but it still will lot load up. what can I do?
#357 [19:32] * mmigs12 [webchat@c-73-0-102-185.hsd1.fl.comcast.net] has joined #minecrafthelp
#358 [19:33] <mmigs12> Anyone help me? Everytime I try my minecraft login on minecraft.net or the launcher it tells me incorrect password for the launcher. However, when I try minecraft.net, and i click login it just doesnt log me in and doesn't say invalid password.
#359 [20:09] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#360 [20:21] * Squire [webchat@96-42-154-59.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#361 [20:22] <Squire> Hi, I just purchased minecraft version 1.14.4 and attempted to open it via the launcher, however the loading bar loads to about 95 percent and then nothing happens. After a while I receive a notification saying that it is not responding
#362 [20:30] <CubeTheThird> Squire, I recommend you do a malware scan
#363 [20:30] <CubeTheThird> ??> Squire av/adwcleaner
#364 [20:30] <Mightyena> Squire: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#365 [20:30] <Mightyena> Squire: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#366 [20:32] * Squire3 [webchat@96-42-154-59.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#367 [20:35] <Squire3> Hi, i accidentally closed my previous tab with the nickname "squire." my problem is this: I just purchased minecraft java 1.14.4 and it loads to 95 percent then wont load any farther, it will just sit there until I eventually get a notification saying the window is not responding. It was suggested I do a scan for malware. I am not great with comput
#368 [20:35] <Squire3> ers so if someone can tell me how to do this that would be great
#369 [20:35] <CubeTheThird> Squire3, I recommend you do a malware scan
#370 [20:35] <CubeTheThird> ??> Squire3 av/adwcleaner
#371 [20:35] <Mightyena> Squire3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#372 [20:35] <Mightyena> Squire3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#373 [20:36] <Squire3> okay thankyou I appreciate the quick help!
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