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#2 [02:50] * david [webchat@42.153.142.251] has joined #minecrafthelp
#3 [02:51] <david> hey when I enter my realm all I see are clouds with empty inventory. I own the realm but others who join did not have this problem. I don't have any mods whatsoever and am updated to the latest version
#4 [02:52] <david> does anyone know how to fix this?
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#7 [04:13] * Cubelander [webchat@dynamic-adsl-94-34-250-219.clienti.tiscali.it] has joined #minecrafthelp
#8 [04:13] <Cubelander> Hi all!
#9 [04:17] <Cubelander> Someone can help me with Minecraft Java edition, i need to use a socks proxy or a http proxy to connect, with the new client i can't do that in any way.
#10 [04:17] <Cubelander> Have you some tips about it?
#11 [04:21] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#12 [04:37] * nnngen334 [webchat@KD111239185218.au-net.ne.jp] has joined #minecrafthelp
#13 [04:40] <nnngen334> My minecraft for window10 gift code doesn't work.
#14 [04:40] <nnngen334> “Already used” is displayed.
#15 [04:42] <nnngen334> Perhaps I haven't used the code yet and the deadline has passed.However, I want to install minecraft for windows10 for free.
#16 [05:18] <nnngen334> #minecrafthelp
#17 [05:32] * Endif [webchat@107-207-67-76.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#18 [05:32] <Endif> Hello
#19 [05:33] <Endif> I have a rather complicated question. I want a way to figure out exactly how many ticks a block has occupied a specific coordinate. Is this doable?
#20 [05:45] <Andrio> Endif, you can use the scoreboard to count that, yes
#21 [05:54] * SneakyFlaSh [webchat@80-110-111-217.cgn.dynamic.surfer.at] has joined #minecrafthelp
#22 [05:55] <SneakyFlaSh> Hallo, Mein Problem ist, dass ich seit 2 monaten versuche meine Account wieder zu bekommen. Ich erhalte keine emails zum passwort reseten.
#23 [05:55] <SneakyFlaSh> Ich habe schon mehrfach versucht den support anzuschreiben, aber ich erhalte keine antwort.
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#25 [07:36] <Kejiz> hi guys anyone have fall in to situation that while you try to install minecraft and it say error reading from file Verify that the file exist and that you can access it?
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#29 [09:01] * iulian [webchat@188.26.67.18] has joined #minecrafthelp
#30 [09:02] <iulian> hello i have a google cloud server with dual core and 4gb of ram and I am getting this error Can't keep up! Is the server overloaded? Running 2445ms or 48 ticks behind
#31 [09:02] <iulian> tips to improve
#32 [09:02] <Greymagic27> ??> iulian error/cant-keep-up
#33 [09:02] <Mightyena> iulian: Can't keep up! Did the system time change, or is the server overloaded?
#34 [09:02] <Mightyena> iulian: That message is perfectly normal, and happens all the time. However, if the console is spamming it or it occurs very frequently, then it is indicating that the machine is not powerful enough to run the server.
#35 [09:03] <iulian> idk what you mean when I get the error a lag spike happens on the server
#36 [09:04] <Greymagic27> iulian, What is the spec of the machine that's running the server?
#37 [09:04] <iulian> told you above
#38 [09:04] <iulian> dual core and 4gb
#39 [09:05] <Greymagic27> ??> iulian win/dxdiag
#40 [09:05] <Mightyena> iulian: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#41 [09:05] <iulian> the server is linux based
#42 [09:06] <Greymagic27> iulian, Ah. Could you send the specs here?
#43 [09:07] <iulian> where I find them
#44 [09:07] <Greymagic27> iulian, good question. I've never used a linux PC so I don't actually know where they can be found. Is there any sort of my pc section?
#45 [09:08] * Cubelander [webchat@dynamic-adsl-94-34-250-219.clienti.tiscali.it] has quit. (Quit: webchat.esper.net)
#46 [09:08] <iulian> model name : Intel(R) Xeon(R) CPU @ 2.20GHz
#47 [09:08] <iulian> i use only 2 cores
#48 [09:08] <Greymagic27> Does it display what sort of Xeon it is?
#49 [09:09] <iulian> 4030736 kB
#50 [09:10] <iulian> maybe this helps
#51 [09:10] <iulian> https://paste.gg/p/anonymous/acd3889ea0154460b7bf84efc37460cc
#52 [09:10] <iulian> Can't keep up! Is the server overloaded? Running 3097ms or 61 ticks behind
#53 [09:10] <iulian> the server is empty and i am getting thi
#54 [09:10] <iulian> s
#55 [09:11] <iulian> Can't keep up! Is the server overloaded? Running 3097ms or 61 ticks behind
#56 [09:11] * Absol kicked iulian from #minecrafthelp (Reason: ulian :Stop spamming)
#57 [09:26] * Mphone [webchat@ccy01cs108-z.ams.hpecore.net] has joined #minecrafthelp
#58 [09:28] <Mphone> Just reinstalled Minecraft and now when trying to run it I get "Couldn't load Launcher core from C:\Program Files(x86)\Minecraft Launcher\game\launcher.dll; LoadErrorNotPresent
#59 [09:29] <Greymagic27> Mphone, Known issue: https://bugs.mojang.com/browse/MCL-11754
#60 [09:30] * Mphone [webchat@ccy01cs108-z.ams.hpecore.net] has quit. (Client Quit)
#61 [09:41] * Susan [webchat@c-73-188-94-105.hsd1.pa.comcast.net] has joined #minecrafthelp
#62 [09:42] <Susan> When joining a friends world with resource packs, the screen says loading resources then a few seconds later shuts down the app.
#63 [09:43] <Susan> contacted apple and was told iPad is not the issue
#64 [09:44] <Greymagic27> ??> Susan bedrock/support
#65 [09:44] <Mightyena> Susan: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#66 [09:46] * Susan [webchat@c-73-188-94-105.hsd1.pa.comcast.net] has quit. (Client Quit)
#67 [09:56] * TGCBRz [webchat@187.108.121.29] has joined #minecrafthelp
#68 [09:57] <TGCBRz> hi
#69 [09:58] <Greymagic27> TGCBRz, Hi. What's the issue?
#70 [09:58] <TGCBRz> I can't log in to my minecraft account
#71 [09:58] <Greymagic27> TGCBRz, What happens when you try?
#72 [09:59] <TGCBRz> of incorrect password or user error
#73 [09:59] <TGCBRz> I have been trying to log in for a long time
#74 [10:00] <Greymagic27> TGCBRz, Are you using any VPNs or have any installed?
#75 [10:00] <TGCBRz> No, why?
#76 [10:01] <Greymagic27> TGCBRz, They're known to cause issues. I'd like to make sure that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#77 [10:01] <Greymagic27> ??> TGCBRz tools/hjt
#78 [10:01] <Mightyena> TGCBRz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#79 [10:01] <Mightyena> TGCBRz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#80 [10:02] * Sam [webchat@99-179-121-87.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#81 [10:04] <TGCBRz> https://paste.ubuntu.com/p/wGyxbxRNcp/
#82 [10:05] <TGCBRz> ok, this is link
#83 [10:05] <Greymagic27> TGCBRz, I don't see anything there that would cause an issue. Have you contacted mojang yet?
#84 [10:06] <Sam> I bought the Java edition on Sunday using a pre paid Visa gift card. I never got a confirmation of payment or email with transaction ID. I have checked the transaction log for this card and payment was successful but the website isn't recognizing it. I've emailed Mojang, but only gotten an autobot reply that they are busy and will get to me later.
#85 [10:06] <Sam> I've even called Microsoft. Is there anything else I can do, before I dispute charges and start over?
#86 [10:06] <Greymagic27> Sam, All you can do is wait for a reply. Mojang should be able to help you gain a full refund if that's what you want
#87 [10:07] <Sam> Does it normal take them long to reply to their emails?
#88 [10:07] <TGCBRz> yes, i sent two emails to mojang, i also got no reply
#89 [10:08] <Greymagic27> It's been better than it has been the past few months. Right now it's around a month from what I've seen until you'll hear back
#90 [10:08] <Sam> Holy crap, not worth the wait.
#91 [10:08] <Sam> Thank you
#92 [10:08] * Vipex_mk [webchat@ip-37-201-155-87.hsi13.unitymediagroup.de] has joined #minecrafthelp
#93 [10:09] <TGCBRz> yes, i sent two emails to mojang, i also got no reply
#94 [10:09] <Greymagic27> TGCBRz, Wait for a reply to the first one you sent
#95 [10:09] <Greymagic27> Sam, No problem
#96 [10:10] * Matt2 [webchat@c-71-192-25-70.hsd1.ma.comcast.net] has joined #minecrafthelp
#97 [10:10] <TGCBRz> It's been two months since I sent the first email
#98 [10:10] <Matt2> yo my minecraft is so broke dude
#99 [10:11] <Matt2> i dont even know whats happening with it
#100 [10:11] <Greymagic27> Matt2, Hi. In what way?
#101 [10:11] <Vipex_mk> Hello when i log in in my Mojang Account it says that i need to purchase Minecraft but I already did that (It appeared now because yesterday everything was fine) but i can still play Minecraft.
#102 [10:11] <Greymagic27> TGCBRz, What's the exact date you sent your first email?
#103 [10:11] <Greymagic27> ??> Vipex_mk account/send-email
#104 [10:11] <Mightyena> Vipex_mk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#105 [10:11] <Vipex_mk> Ok thanks
#106 [10:12] <TGCBRz> 20/09/2019
#107 [10:12] <TGCBRz> 04/10/2019
#108 [10:12] * xXwildwolvesXx [webchat@207.195.128.50-st-tel.net] has joined #minecrafthelp
#109 [10:12] * Nick [webchat@204.137.225.12] has joined #minecrafthelp
#110 [10:12] * lee4 [webchat@cpc153765-ldry4-2-0-cust182.2-1.cable.virginm.net] has joined #minecrafthelp
#111 [10:13] <Nick> Hello no email was sent to my email when I requested to reset the password
#112 [10:13] * Nick is now known as Guest83740
#113 [10:13] <Matt2> Greymagic27 it wont let me sign in
#114 [10:13] <lee4> I cant log into minecraft website
#115 [10:13] <Guest83740> I cant log
#116 [10:13] <Guest83740> There is no number
#117 [10:13] <Matt2> to either the launcher or the website
#118 [10:13] <Guest83740> Reset the password
#119 [10:13] <Greymagic27> TGCBRz, Do you have the case ID of the first email
#120 [10:13] <xXwildwolvesXx> my old email no longer works
#121 [10:14] <Greymagic27> ??> Matt2 tools/hjt
#122 [10:14] <Mightyena> Matt2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#123 [10:14] <Mightyena> Matt2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#124 [10:14] * Matt2 [webchat@c-71-192-25-70.hsd1.ma.comcast.net] has quit. (Client Quit)
#125 [10:14] <Greymagic27> xXwildwolvesXx, What do you mean by doesn't work?
#126 [10:14] <Guest83740> My email works and no email was sent when I reset password
#127 [10:14] <Greymagic27> Guest83740, What email provider are you using?
#128 [10:14] * thekittyburger [webchat@cpc111199-live30-2-0-cust227.17-2.cable.virginm.net] has joined #minecrafthelp
#129 [10:14] <Guest83740> jdhouse450@yahoo.com
#130 [10:14] <xXwildwolvesXx> the email is no longer exists
#131 [10:14] <Greymagic27> ??> Guest83740 account/missing-email
#132 [10:15] <Greymagic27> ??> Guest83740 account/email-missing
#133 [10:15] <Mightyena> Guest83740: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#134 [10:15] <Mightyena> Guest83740: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#135 [10:15] <Mightyena> Guest83740: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#136 [10:15] <Guest83740> I want to reset my password
#137 [10:15] <lee4> I cant log into minecraft website.
#138 [10:15] <Guest83740> How do I contact Mojang and that article doesn't help
#139 [10:15] <Greymagic27> lee4, Are you using any VPN?
#140 [10:15] <thekittyburger> I can log in but it says I don't own Minecraft and cant change my skin?
#141 [10:15] <Greymagic27> ??> Guest83740 account/send-email
#142 [10:15] <Mightyena> Guest83740: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#143 [10:15] <lee4> nope
#144 [10:15] <Greymagic27> thekittyburger, ^
#145 [10:15] <Greymagic27> ??> lee4 tools/hjt
#146 [10:15] <Mightyena> lee4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#147 [10:15] <Mightyena> lee4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#148 [10:16] * Monica [webchat@c-71-228-78-76.hsd1.fl.comcast.net] has joined #minecrafthelp
#149 [10:16] <xXwildwolvesXx> is there a way to move my account to different email?
#150 [10:17] <Monica> Whenever I log into my account, it says that I don't have minecraft which i do and my profile says "UnauthorizedOperationException"
#151 [10:17] <Greymagic27> xXwildwolvesXx, You can reset your email, yes.
#152 [10:17] <Greymagic27> ??> xXwildwolvesXx account/reset-email
#153 [10:17] <Mightyena> xXwildwolvesXx: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#154 [10:17] <xXwildwolvesXx> ok
#155 [10:17] <Greymagic27> Monica, Is this on account.mojang or minecraft.net?
#156 [10:18] <Monica> that is a good question LOL let me check
#157 [10:18] <TGCBRz> +Greymagic27 [[82eb0772ef378c7356bfcd25a96ac7ce7293c3da-1455274346]]
#158 [10:18] <lee4> heres the link https://paste.ubuntu.com/p/5BJpKX8WZQ/
#159 [10:18] <Guest83740> When I click "keep me signed in" I did not mean keep me signed in for a week or two before logging me out
#160 [10:19] * Sam [webchat@99-179-121-87.lightspeed.tpkaks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#161 [10:20] * xXwildwolvesXx [webchat@207.195.128.50-st-tel.net] has quit. (Quit: webchat.esper.net)
#162 [10:20] <Guest83740> When I click "keep me signed in" I did not mean keep me signed in for a week or two before logging me out
#163 [10:20] <Greymagic27> Guest83740, That should be fixed: https://bugs.mojang.com/browse/MCL-12347
#164 [10:20] <TGCBRz> +Greymagic27 [[82eb0772ef378c7356bfcd25a96ac7ce7293c3da-1455274346]]
#165 [10:20] <Guest83740> This has happened 4 times within 2 months or less
#166 [10:21] <Greymagic27> TGCBRz, Are the any other IDs apart from your transaction ID? PM me if there are /msg Greymagic27
#167 [10:21] <Guest83740> Just assume I get logged out every time I load Minecraft despite clicking the box
#168 [10:21] <Guest83740> I have 2 emails and neither was sent an email when resetting password and both accounts are different
#169 [10:21] <Guest83740> Very poor performance
#170 [10:22] <Guest83740> Very very poor performance
#171 [10:22] * IceAsFireYT [webchat@dhcp-186.net1.bg] has joined #minecrafthelp
#172 [10:22] <Greymagic27> Guest83740, The logging out was a bug which is now fixed
#173 [10:22] <Guest83740> Lies
#174 [10:22] <IceAsFireYT> When I Log in to minecraft I have a big problem
#175 [10:22] <Guest83740> They have been saying that for years
#176 [10:22] <IceAsFireYT> It says that I didn't buy minecraft yet
#177 [10:22] <lee4> same here
#178 [10:23] <Greymagic27> Guest83740, View the bug report for yourself: https://bugs.mojang.com/browse/MCL-12347
#179 [10:23] <Greymagic27> ??> IceAsFireYT account/send-email
#180 [10:23] <Mightyena> IceAsFireYT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#181 [10:23] <Guest83740> That link is not helpful
#182 [10:23] * CallMeFastbridge [webchat@103.240.5.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#183 [10:23] <Andrio> Guest83740, do you know whether you have a dynamic IP address?
#184 [10:24] * CallMeFastbridge [webchat@103.240.5.85.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#185 [10:24] <Guest83740> I have had this same computer forever
#186 [10:24] <Guest83740> I change wifi
#187 [10:24] <Guest83740> daily
#188 [10:24] <Guest83740> But I always click the box which never actually keeps you signed in
#189 [10:24] <Guest83740> i have requested 2 password resets for 2 different accounts and none have sent me email to reset
#190 [10:26] <Guest83740> Very very poor performance
#191 [10:26] <Guest83740> So sad
#192 [10:27] * TGCBRz [webchat@187.108.121.29] has quit. (Quit: webchat.esper.net)
#193 [10:28] <Guest83740> https://www.google.com/imgres?imgurl=https%3A%2F%2Fprodimage.images-bn.com%2Fpimages%2F9780763642846_p0_v1_s550x406.jpg&imgrefurl=https%3A%2F%2Fwww.barnesandnoble.com%2Fw%2Fthose-shoes-maribeth-boelts%2F1100032398&docid=GymAAwMAxJ1dtM&tbnid=Z4ISNzoXqNTmdM%3A&vet=10ahUKEwiGpbbivtPlAhVPGDQIHYXjDCYQMwhxKAEwAQ..i&w=422&h=406&bih=813&biw=1442&q=those%20
#194 [10:28] <Guest83740> shoes&ved=0ahUKEwiGpbbivtPlAhVPGDQIHYXjDCYQMwhxKAEwAQ&iact=mrc&uact=8
#195 [10:28] <Guest83740> There is a helpful link
#196 [10:29] * Guest83740 [webchat@204.137.225.12] has quit. (Quit: webchat.esper.net)
#197 [10:34] * ezb [webchat@wn-campus-nat-129-97-124-154.dynamic.uwaterloo.ca] has joined #minecrafthelp
#198 [10:35] <ezb> hello
#199 [10:35] <ezb> my minecraft 1.14.4 keeps crashing when i try to load a world
#200 [10:35] <ezb> i am on a macbook pro
#201 [10:35] <ezb> but my worlds load on 1.13
#202 [10:37] * Yaya9606 [webchat@87-89-161-252.abo.bbox.fr] has joined #minecrafthelp
#203 [10:37] * thekittyburger [webchat@cpc111199-live30-2-0-cust227.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#204 [10:38] <Yaya9606> Hello
#205 [10:38] <Yaya9606> When I launch minecraft i am stuck on the mojang loading screen and then it says Minecraft doesn't respond and i must close the window
#206 [10:38] * ezb [webchat@wn-campus-nat-129-97-124-154.dynamic.uwaterloo.ca] has quit. (Client Quit)
#207 [10:43] * Yaya9606 [webchat@87-89-161-252.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#208 [10:46] * lee4 [webchat@cpc153765-ldry4-2-0-cust182.2-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#209 [10:48] * Nani [webchat@ks-76-7-12-132.sta.embarqhsd.net] has joined #minecrafthelp
#210 [10:49] * Yaya9606 [webchat@i15-les02-ix2-87-89-161-252.sfr.lns.abo.bbox.fr] has joined #minecrafthelp
#211 [10:49] <Nani> I have tried to reset my password, when I click on the link and reset it, it gives me an error message
#212 [10:49] <Greymagic27> Nani, Hi. What's the error message?
#213 [10:49] <Nani> stating that the link has timed out and is invalid even though the email says its good for 48 hours
#214 [10:50] <Yaya9606> Hello
#215 [10:50] <Yaya9606> When i launch minecraft, i am stuck on mojang looading screen and then minecraft doesn't respond
#216 [10:50] <Greymagic27> ??> Yaya9606 av/adwcleaner
#217 [10:50] <Mightyena> Yaya9606: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#218 [10:50] <Mightyena> Yaya9606: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#219 [10:50] <Greymagic27> Nani, Would it be possible for you to send a screenshot of the message? Send it via PMs /msg Greymagic27
#220 [10:50] <Nani> let me try to get the message to come back
#221 [10:52] <Yaya9606> ?
#222 [10:52] <Greymagic27> Yaya9606, Ignore the ??>. Instead, follow the message from Mightyena
#223 [10:52] <Nani> It gives me this message and tells me to reset the password again which gives the same message. "This link isn't working anymore
#224 [10:52] <Nani> It's usually due to a time limit. You can request a new link to be sent to your e-mail."
#225 [10:53] <Greymagic27> Nani, Wait an hour or two and try again
#226 [10:53] * Nani [webchat@ks-76-7-12-132.sta.embarqhsd.net] has quit. (Client Quit)
#227 [10:53] * Patrik1 [webchat@93-142-193-218.adsl.net.t-com.hr] has joined #minecrafthelp
#228 [10:53] <Patrik1> yo
#229 [10:53] <Greymagic27> Yaya9606, You don't install it, it's just a .exe that you run. I've asked you to run the tool because your issue is most commonly caused by malware.
#230 [10:53] <Greymagic27> Patrik1, Hi. What's the issue?
#231 [10:53] <Patrik1> Cannot log in into acc
#232 [10:54] <Patrik1> tomica.majcen@gmail.com
#233 [10:54] <Patrik1> this is my mail login
#234 [10:54] <Greymagic27> Patrik1, Don't send your details here.
#235 [10:54] <Greymagic27> What happens when you try to login?
#236 [10:54] <Patrik1> hm...
#237 [10:54] <Patrik1> wrong password
#238 [10:54] * rebeccam [webchat@152.44.136.229] has joined #minecrafthelp
#239 [10:54] <Greymagic27> Patrik1, Have you tried to reset your password?
#240 [10:54] * Yaya9606 [webchat@i15-les02-ix2-87-89-161-252.sfr.lns.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#241 [10:55] <Patrik1> yes
#242 [10:55] <Patrik1> and nothing
#243 [10:55] <Greymagic27> Patrik1, Are you using any sort of VPN on your PC?
#244 [10:55] <rebeccam> Hi there, I have tried to reset my password 5 times, but when I enter my new password the timeout message displays. I cannot reset my password to login.
#245 [10:55] <Patrik1> nope
#246 [10:55] <Patrik1> same
#247 [10:55] <Greymagic27> rebeccam, I've seen this issue a few times now, it's likely that the system has got itself into a muddle. Wait a few hours then try again
#248 [10:56] <rebeccam> Okay. Please try to fix within a few hours, I would very much like to login.
#249 [10:56] <Patrik1> and why can I not download minecraft native launcher update?
#250 [10:56] <Greymagic27> Patrik1, What's the exact message the launcher gives you?
#251 [10:57] <Patrik1> unable to update the Minecraft native launcher
#252 [10:57] <Patrik1> 10x
#253 [10:57] <Greymagic27> Patrik1, I'd like to make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#254 [10:57] <Greymagic27> ??> Patrik1 tools/hjt
#255 [10:57] <Mightyena> Patrik1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#256 [10:57] <Mightyena> Patrik1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#257 [11:00] * Vipex_mk [webchat@ip-37-201-155-87.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#258 [11:01] <Patrik1> how to copy all this to see ?
#259 [11:01] <Patrik1> from Hijack
#260 [11:01] <Greymagic27> Patrik1, Press CTRL+A to highlight everything then CTRL+C to copy everything.
#261 [11:02] <Greymagic27> Once on paste.ubuntu.com, Click on the content box and press CTRL+V on your keyboard. Make sure to put a name in the poster field before sending it
#262 [11:02] * Teqpaf20 [webchat@i15-les02-ix2-87-89-161-252.sfr.lns.abo.bbox.fr] has joined #minecrafthelp
#263 [11:03] <Teqpaf20> Hello
#264 [11:03] <Teqpaf20> When i launch minecraft it is stuck on the mojang loading screen and then it says "Minecraft doesn't respond"
#265 [11:03] <Patrik1> I did
#266 [11:03] * rebeccam [webchat@152.44.136.229] has quit. (Quit: webchat.esper.net)
#267 [11:04] <Patrik1> where to send now?
#268 [11:04] <Patrik1> here?
#269 [11:04] <Greymagic27> Patrik1, Send the URL here
#270 [11:04] <Greymagic27> ??> Teqpaf20 av/adwcleaner
#271 [11:04] <Mightyena> Teqpaf20: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#272 [11:04] <Mightyena> Teqpaf20: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#273 [11:04] <Patrik1> https://paste.ubuntu.com/p/k6gKn8NF7D/
#274 [11:05] <Greymagic27> I don't seen anything there that would cause the issue. Does the .exe work? https://minecraft.net/en-us/download/alternative/
#275 [11:05] <Teqpaf20> I have run adwcleaner and it doesn't solve the problem
#276 [11:05] <Greymagic27> Teqpaf20, Hmm ok. Let's get a list of running programs on your PC, maybe one of those is causing the sisue
#277 [11:05] <Greymagic27> issue*
#278 [11:05] <Greymagic27> ??> Teqpaf20 tools/hjt
#279 [11:05] <Mightyena> Teqpaf20: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#280 [11:05] <Mightyena> Teqpaf20: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#281 [11:08] * BobTheBuilder [webchat@cpc153765-ldry4-2-0-cust182.2-1.cable.virginm.net] has joined #minecrafthelp
#282 [11:08] <BobTheBuilder> Minecraft game does not work
#283 [11:09] <Greymagic27> BobTheBuilder, Hi. What do you mean by does not work?
#284 [11:10] <BobTheBuilder> it just says not responding
#285 [11:10] <Greymagic27> ??> BobTheBuilder av/adwcleaner
#286 [11:10] <Mightyena> BobTheBuilder: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#287 [11:10] <Mightyena> BobTheBuilder: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#288 [11:11] * Patrik1 [webchat@93-142-193-218.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#289 [11:11] * BobTheBuilder [webchat@cpc153765-ldry4-2-0-cust182.2-1.cable.virginm.net] has quit. (Client Quit)
#290 [11:23] * kermitisagod555 [webchat@cpc150531-cosh21-2-0-cust787.6-1.cable.virginm.net] has joined #minecrafthelp
#291 [11:23] <kermitisagod555> my games menu screen keeps flickering black
#292 [11:24] <Greymagic27> kermitisagod555, Can you provide a video of what you see? Use streamable.com to upload/sent it
#293 [11:24] <kermitisagod555> no not able to
#294 [11:24] * Shoe [webchat@237.sub-174-200-26.myvzw.com] has joined #minecrafthelp
#295 [11:25] * kermitisagod555 [webchat@cpc150531-cosh21-2-0-cust787.6-1.cable.virginm.net] has quit. (Client Quit)
#296 [11:25] * cat [webchat@ip-128-239-195-214.v4.wm.edu] has joined #minecrafthelp
#297 [11:25] <Shoe> Minecraft game crashes and says JAVA problem
#298 [11:26] <Greymagic27> ??> Shoe av/adwcleaner
#299 [11:26] <Mightyena> Shoe: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#300 [11:26] <Mightyena> Shoe: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#301 [11:26] <cat> Im having troubling joining a LAN Minecraft server with my friend who is on a PC (I am on a Mac). Our firewalls are down, and we are on the same wifi. Please advise
#302 [11:27] * Shoe [webchat@237.sub-174-200-26.myvzw.com] has quit. (Client Quit)
#303 [11:27] <Greymagic27> cat, Hi. What's the message you're getting when you try to join?
#304 [11:27] <cat> It doesn't even show up on multiplayer
#305 [11:28] <cat> we've gotten it to work before, but it always has issues like this
#306 [11:28] <Greymagic27> cat, If you host a LAN world, can your friend see it?
#307 [11:28] <cat> I will try that now
#308 [11:30] <cat> My friends cannot see my LAN world
#309 [11:30] <Greymagic27> cat, What OS is your friend using?
#310 [11:31] <cat> Windows 10
#311 [11:31] <Greymagic27> cat, Could you ask him to run this tool?
#312 [11:31] <Greymagic27> ??> cat tools/hjt
#313 [11:31] <Mightyena> cat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#314 [11:31] <Mightyena> cat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#315 [11:31] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#316 [11:33] <cat> oh actually we fixed it but thanks for the help
#317 [11:42] * GalbatorixGaming [webchat@47-217-150-52.msk1cmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#318 [11:43] <GalbatorixGaming> I've tried to change my password several times buy when i enter the new password it says link isn't working anymore.
#319 [11:45] <GalbatorixGaming> hello?
#320 [11:46] * GalbatorixGaming [webchat@47-217-150-52.msk1cmtc01.res.dyn.suddenlink.net] has quit. (Client Quit)
#321 [12:05] * KMD [webchat@78.139.198.146.dyn.plus.net] has joined #minecrafthelp
#322 [12:07] <KMD> I forgot my account password and I was sent a link to reset it, but when I try to reset it it says the link isn't working anymore. This has happened twice it is a new link so it shouldn't be expired.
#323 [12:09] * KMD [webchat@78.139.198.146.dyn.plus.net] has quit. (Client Quit)
#324 [12:27] * brianm97 [webchat@68-189-246-51.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#325 [12:29] <brianm97> Hello! So I have my user/password written down but it's not accepting it. I try to reset my password and I get the error "This Link isn't working anymore" even if its less than a minute old.
#326 [12:42] * mike7 [webchat@c-73-137-206-29.hsd1.ga.comcast.net] has joined #minecrafthelp
#327 [12:42] <mike7> ight
#328 [12:42] <mike7> so im trying to reset my password
#329 [12:43] <mike7> and I put everything in
#330 [12:43] <mike7> get the reset email with the link
#331 [12:43] <mike7> press the link
#332 [12:43] <mike7> put in my desired new password
#333 [12:45] <mike7> press the "set new password" button
#334 [12:45] <mike7> get a new screen saying the link has expired
#335 [12:45] <mike7> and it hasn't
#336 [12:47] <brianm97> Its broken
#337 [12:47] <brianm97> I've had the same issue as well as a ton of people in discord
#338 [12:50] * averagetexan [webchat@99-137-95-50.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#339 [12:51] * brianm97 [webchat@68-189-246-51.dhcp.oxfr.ma.charter.com] has quit. (Quit: webchat.esper.net)
#340 [12:51] <averagetexan> when i get the password rest link i click it and enter new password then get error message link is no longer working request new password and idk whta to do. ive tried several times
#341 [12:51] <mike7> ok
#342 [12:51] <mike7> so
#343 [12:52] <mike7> it seems to be down then
#344 [12:52] <mike7> not dope
#345 [12:52] * averagetexan [webchat@99-137-95-50.lightspeed.snantx.sbcglobal.net] has quit. (Client Quit)
#346 [13:08] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#347 [13:08] * LAR5678 [webchat@108-252-65-76.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#348 [13:09] <LAR5678> This link isn't working anymore
#349 [13:09] <LAR5678> It's usually due to a time limit. You can request a new link to be sent to your e-mail.
#350 [13:09] <LAR5678> i get this message when trying to reset my password
#351 [13:13] * LAR5678 [webchat@108-252-65-76.lightspeed.wchtks.sbcglobal.net] has quit. (Client Quit)
#352 [13:25] * vin [webchat@cpe-24-168-85-176.si.res.rr.com] has joined #minecrafthelp
#353 [13:25] <vin> hi!
#354 [13:26] <vin> im trying to reset my password for my minecraft account because i forgot it and when i get the email to change my password it tells me THIS LINK ISN'T WORKING ANYMORE
#355 [13:26] <vin> It's usually due to a time limit. You can request a new link to be sent to your e-mail. even though i resent it 5 times
#356 [13:26] <vin> why is it doing this
#357 [13:30] <Lurks> vin it seems to be broken at the moment, many other players are having the same issue
#358 [13:31] <vin> oh alright thank you for the response! thank you. do you know when this will get fixed?
#359 [13:33] <Lurks> vin sadly nope
#360 [13:37] <vin> alright thanks!
#361 [13:40] * titan54 [webchat@rrcs-162-155-169-227.central.biz.rr.com] has joined #minecrafthelp
#362 [13:41] <titan54> How do I figure out which email I used to create my account??
#363 [14:00] * Boaz [webchat@80-114-80-28.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#364 [14:00] <Boaz> Hey
#365 [14:01] <Boaz> I lost my second account yesterday, I migrated it a few months ago but I lost it. I'm not sure why but my friend told me that it's because I migrated the account on the same ip as my other account.
#366 [14:01] <Boaz> Can someone help me?
#367 [14:08] <Lurks> Boaz when the password request system is back up and running, type in your email and see if you get the request to change your password
#368 [14:11] * Serce [webchat@mobile-130-126-255-62.near.illinois.edu] has joined #minecrafthelp
#369 [14:11] <Serce> Hello
#370 [14:11] <Serce> I'm having an issue with resetting the password to my account
#371 [14:12] <Serce> I keep trying to reset it, but every time I send an email and follow the link and attempt to reset it, it says that the link expired
#372 [14:12] <Serce> Which makes no sense as I usually receive it within 5 minutes.
#373 [14:12] <Serce> What can I do?
#374 [14:13] <Serce> "This link isn't working anymore
#375 [14:13] <Serce> It's usually due to a time limit. You can request a new link to be sent to your e-mail." This is the exact message
#376 [14:13] <Serce> This only comes up when I input in the new pass
#377 [14:17] <Lurks> Serce the password change request is down at the moment
#378 [14:17] * Mary_ [webchat@176-20-193-144-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#379 [14:18] <Serce> ah
#380 [14:18] <Serce> thank you
#381 [14:18] <Serce> how long do you guys know when it'll be up?
#382 [14:20] <Mary_> Hi I nede help to log in without the microsoft account. Aften an softwareopdate on the ipad, my daugther was logged of. Now we have no idea how to log in, because we dont know if the original account was with e-mail or what. Any suggestions please
#383 [14:20] <Lurks> Serce sadly nope, it seems to be down for few hours already, i've heard, such a long time
#384 [14:21] <Serce> alright. thank you
#385 [14:22] <Lurks> Mary_ i think it will be the email account to login
#386 [14:22] * Serce [webchat@mobile-130-126-255-62.near.illinois.edu] has quit. (Quit: webchat.esper.net)
#387 [14:28] * Ollie4b1 [webchat@cpc84245-brig22-2-0-cust93.3-3.cable.virginm.net] has joined #minecrafthelp
#388 [14:29] <Ollie4b1> Hi I am having a problem with the launcher. every time it trys to start up the game, at 0%, I get an error, exit code 532462766
#389 [14:32] <Lurks> ??> Ollie4b1 launcher/logs
#390 [14:32] <Lurks> ??> Ollie4b1 launcher/log
#391 [14:32] <Mightyena> Ollie4b1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#392 [14:37] * mrs_eda [webchat@HSI-KBW-046-005-157-008.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#393 [14:37] <Ollie4b1> https://paste.ubuntu.com/p/P9zWvbgFDf/
#394 [14:37] <Ollie4b1> sorry bit slow, new to this
#395 [14:37] <mrs_eda> hello i need help, my account was stolen. I got a email with the information that my password was changed. the email was from mojang.com
#396 [14:38] <mrs_eda> i tried to change it but 4/5 times it failed, with no reason
#397 [14:39] <Lurks> Ollie4b1 it looks like it cut off, doesn't show exit code
#398 [14:39] <mrs_eda> is someone here??
#399 [14:40] <Ollie4b1> Lurks did the last line not copy? it states exit code
#400 [14:41] <Lurks> mrs_eda the password reset request is down, if you can't log in to change it, you'll have to contact mojang support with your transaction ID or gift code to recover your account
#401 [14:41] <Lurks> Ollie4b1 nope
#402 [14:42] <Ollie4b1> my bad here it is in full
#403 [14:42] <Ollie4b1> https://paste.ubuntu.com/p/dzBhmNV7Cw/
#404 [14:42] <mrs_eda> ty for the answer, i read this, but i cant find the ID
#405 [14:43] <mrs_eda> my account is rly old
#406 [14:47] <Lurks> ??> Ollie4b1 win/reinst
#407 [14:47] <Mightyena> Ollie4b1: You may need to reinstall the locally installed files that Minecraft puts into place.
#408 [14:47] <Mightyena> Ollie4b1: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#409 [14:47] <Ollie4b1> thanks, will give it a go.
#410 [14:48] <Lurks> ??> mrs_eda account/trans-id
#411 [14:48] <Mightyena> mrs_eda: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#412 [14:53] * ren [webchat@host81-151-68-251.range81-151.btcentralplus.com] has joined #minecrafthelp
#413 [14:54] * J5 [webchat@host109-148-230-125.range109-148.btcentralplus.com] has joined #minecrafthelp
#414 [14:55] <J5> Issue with password rest, I get the link change the password and then when I confirm I get a page that says this link isnt valid anymore, and it doesnt change the passwor
#415 [14:55] * ren [webchat@host81-151-68-251.range81-151.btcentralplus.com] has quit. (Client Quit)
#416 [14:58] <mrs_eda> i had the same problem
#417 [14:58] <mrs_eda> i have contact mojang support yet
#418 [14:59] * Jazz [webchat@c-73-221-145-82.hsd1.wa.comcast.net] has joined #minecrafthelp
#419 [15:01] <J5> Are they quick to respond? or do they take a long time?
#420 [15:01] <Ollie4b1> Mightyena still same problem and exit code
#421 [15:02] <urielsalis> J5, known issue
#422 [15:02] <urielsalis> J5, they just got back to us confirming it
#423 [15:03] <Jazz> I have windows 10. New tower. redownloaded Minecraft and its not loading up all the way. launcher loads up. but when I click play it only loads up 90% of the way. I tried uninstalling and re downloading. uninstalling java and re downloading.
#424 [15:03] <urielsalis> Jazz, what happens when you try?
#425 [15:03] <Jazz> it freezes
#426 [15:03] <urielsalis> ??> Jazz av/adwcleaner
#427 [15:03] <Mightyena> Jazz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#428 [15:03] <Mightyena> Jazz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#429 [15:04] <Lurks> Ollie4b1 use the same thing as above
#430 [15:05] <Ollie4b1> Lurks already tried that before coming here
#431 [15:05] <urielsalis> Lurks, Ollie4b1 seen that exit code in the bug tracker, one sec
#432 [15:05] <urielsalis> ??> Ollie4b1 tools/hjt\
#433 [15:05] <urielsalis> ??> Ollie4b1 tools/hjt
#434 [15:05] <Mightyena> Ollie4b1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#435 [15:05] <Mightyena> Ollie4b1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#436 [15:06] <urielsalis> Ollie4b1, actually, you are the user from the report apparently :P
#437 [15:06] * MrKiszkow [webchat@user-5-173-8-166.play-internet.pl] has joined #minecrafthelp
#438 [15:07] <Lurks> oooh
#439 [15:07] <MrKiszkow> Hey guys i have big problem, i can't login to my account, because i don't remeber password, but i also don't remember support questions, and i don't have acces to my mail, what can i do?
#440 [15:08] <urielsalis> ??> MrKiszkow account/send-email
#441 [15:08] <Mightyena> MrKiszkow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#442 [15:08] <MrKiszkow> Yea, but i bought it in something like 2012, and i don't have any transaction id
#443 [15:09] <urielsalis> MrKiszkow, contact Mojang for alternate verification methods
#444 [15:09] <MrKiszkow> How can i?
#445 [15:10] <urielsalis> MrKiszkow, via the support form Mightyena sent you
#446 [15:11] <MrKiszkow> Yea, but i have to write here an e-mail that i don't have acces :(
#447 [15:11] <urielsalis> MrKiszkow, write a email you do have access to
#448 [15:11] <MrKiszkow> okey, thanks <3
#449 [15:12] <Ollie4b1> https://paste.ubuntu.com/p/nGkQqGhn78/
#450 [15:13] <urielsalis> Ollie4b1, as a test, can you uninstall Medal?
#451 [15:13] <Ollie4b1> ok
#452 [15:21] <Ollie4b1> urielsalis thank you, that worked.
#453 [15:21] <urielsalis> Ollie4b1, interesting
#454 [15:21] <urielsalis> Ollie4b1, will update your ticket
#455 [15:22] <Lurks> wonder what that thing is
#456 [15:22] <urielsalis> Lurks, https://medal.tv/
#457 [15:22] <Ollie4b1> this is my sons account and laptop. what is medal and is there an settings you would recommend so he can still use it?
#458 [15:22] <urielsalis> Ollie4b1, https://medal.tv/
#459 [15:23] <urielsalis> Lurks, Ollie4b1 sounds like a game recorder, depending on how it does it it might cause problems
#460 [15:24] <urielsalis> Ollie4b1, seems you have Windows 10, so you can use the Windows game bar for the same thing(Windows key + G), or use programs like OBS
#461 [15:24] <Lurks> to me i haven't heard about, doesn't seem to be a well known game recorder
#462 [15:24] <urielsalis> Lurks, it was new to me so I googled it and that showed :)
#463 [15:25] * Mari9 [webchat@161.97.228.61] has joined #minecrafthelp
#464 [15:25] <Ollie4b1> ok thanks for the info. really appreciate your help.
#465 [15:25] <Mari9> I need help
#466 [15:25] <urielsalis> Lurks, updated https://bugs.mojang.com/browse/MC-165010
#467 [15:25] <urielsalis> Mari9, with?
#468 [15:26] <Mari9> i think my account is outdated
#469 [15:26] <urielsalis> Mari9, you login with your username instead of your email right?
#470 [15:26] <Mari9> i havent tried that
#471 [15:26] <Mari9> but it says email
#472 [15:26] <urielsalis> Mari9, just a question, if your account is a legacy account then you login with your username instead of email
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#474 [15:27] <urielsalis> Mari9, why do you think its outdated?
#475 [15:27] <Mari9> i try to log in with email
#476 [15:27] <Mari9> i havent used it since 4 years ago
#477 [15:27] <urielsalis> Mari9, what is your username?
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#479 [15:27] * WaFFles [webchat@c-73-180-140-163.hsd1.md.comcast.net] has joined #minecrafthelp
#480 [15:28] <WaFFles> I am having trouble changing my password
#481 [15:28] <urielsalis> WaFFles, you receive a invalid link?
#482 [15:29] * Mari9 [webchat@161.97.228.61] has joined #minecrafthelp
#483 [15:30] <WaFFles> I have resent the link to my email several times and changed my password several times but it always says it is invalid
#484 [15:30] <Mari9> i used my account 4 years ago and i am trying to get it back and trying to log in. But it does work with the information i have
#485 [15:30] <urielsalis> Mari9, what is your username?
#486 [15:30] <Mari9> my user name is NavyStudios
#487 [15:30] <urielsalis> WaFFles, Mojang is aware of the issue, we are waiting for updates. I suggest that you try again in a few hours
#488 [15:30] <urielsalis> Mari9, you said that you havent used your account in 4 years?
#489 [15:30] <WaFFles> Ok, Thank you for your help
#490 [15:31] <Mari9> A long time ago
#491 [15:31] <Mari9> yes
#492 [15:31] <urielsalis> Mari9, 2017?
#493 [15:31] <urielsalis> Mari9, does Stricker4865 ring a bell?
#494 [15:31] <Mari9> No
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#496 [15:31] <urielsalis> Mari9, where did you bought your account?
#497 [15:31] <Mari9> Idk if this matter but the email used was studios.navy@yahoo.com
#498 [15:32] <urielsalis> Mari9, dont put your email here, this is a public channel
#499 [15:32] <Mari9> Alright
#500 [15:33] <urielsalis> Mari9, where did you bought your account?
#501 [15:36] * Mari2 [webchat@161.97.228.61] has joined #minecrafthelp
#502 [15:36] <urielsalis> Mari2\, where did you bought your account?
#503 [15:36] <Mari2> i think it was a gift card
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#505 [15:36] <urielsalis> Mari2, and you get an error trying to login?
#506 [15:36] <Mari2> Yes
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#511 [15:47] <CptnKoser> Do I contact Microsoft or Mojang regarding my Minecraft for Windows 10 code? It appears my account was compromised and someone has used my free code
#512 [15:48] * SuperBacon93 [webchat@c-73-71-33-103.hsd1.ca.comcast.net] has joined #minecrafthelp
#513 [15:48] <urielsalis> CptnKoser, not sure actually, Xbox has a live chat so you could try that first
#514 [15:48] <urielsalis> CptnKoser, if they tell you to contact Mojang, follow the following nistructions
#515 [15:48] <urielsalis> ??> CptnKoser account/send-email
#516 [15:48] <Mightyena> CptnKoser: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#517 [15:49] <CptnKoser> The gift code is the Redeemable code right? I called Microsoft and they could not help
#518 [15:50] <urielsalis> CptnKoser, I think so, you can try Mojang with the instructions above then :)
#519 [15:51] <CptnKoser> Got it, thank you so much <3
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#521 [16:23] * Vega [webchat@mobile-107-77-231-59.mobile.att.net] has joined #minecrafthelp
#522 [16:25] <Vega> Hey folks, I'm trying to log in for the first time in years. It looks like my account was compromised about a year ago and my password was reset. I'm attempting to reset it again, but the links in the emails I receive seem to expire immediately. I enter my email in the "forgot password" section, receive the email, click the link and enter a new pas
#523 [16:25] <Vega> sword, and then it goes to a "this link isn't working anymore" message. Has anyone encountered this/does anyone have advice?
#524 [16:32] * rebeccam [webchat@206.196.158.186] has joined #minecrafthelp
#525 [16:33] <rebeccam> Hey there, I was asked to try resetting my password after a few hours to due to observed system issues with people. It has been 5 hours and I still cannot reset my password. Everytime I send a reset password link and then reset my password, I get a message saying there's a time limit/timeout.
#526 [16:34] <Vega> It's not just me then. My guess is it's a server issue.
#527 [16:37] * lpax [webchat@c206-33.davenport.edu] has joined #minecrafthelp
#528 [16:38] <lpax> My password reset link keeps expiring within 1 min what should i do?
#529 [16:39] <rebeccam> Okies, others are in the same boat as me. Will try again in few more hours.
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#532 [16:42] <skeeter69> Every time i try to login in the launcher it says, "invaild username or password" even though i know the password is correct
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#535 [16:52] <ZenZero> I just had help earlier with migrating my account email to a fresh new one but every time I reset my password I keep getting a "this link isn't working anymore" error. It says it has a time limit but I'm quite literally the fastest typer I know. I've tried this on an array of equipment that has internet access with no luck. Help would be appreciate
#536 [16:52] <ZenZero> d.
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#539 [16:59] <BraydenPvp> Hello everytime i try and reset my password i get the link and i am able to type in a new password, but when i try and confirm it it says the link is expired and i dont know my password so i am locked out of my account currently
#540 [17:01] <Lurks> Vega the system seems to be broken at the moment, try again later to request password
#541 [17:02] * Lucca [webchat@host183.190-137-15.telecom.net.ar] has joined #minecrafthelp
#542 [17:02] <Lurks> BraydenPvp same message as above
#543 [17:02] <Lucca> minecraft
#544 [17:06] * JustALostSoul [webchat@160-3-122-23.cpe.sparklight.net] has joined #minecrafthelp
#545 [17:07] <JustALostSoul> everytime i go to reset my password, i get a "This link is not working anymore" error
#546 [17:08] <Lurks> JustALostSoul the system seems to be broken at the moment
#547 [17:08] * ward [webchat@88.245.99.177.dynamic.ttnet.com.tr] has joined #minecrafthelp
#548 [17:09] <ward> i cant log in
#549 [17:10] * Sam [webchat@99-179-121-87.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#550 [17:11] * jess [webchat@73.85.200.178] has joined #minecrafthelp
#551 [17:11] <jess> Cannot reset password
#552 [17:12] <Sam> I purchased Java today using a pre paid card from best buy. It has been stuck with the placing order wheel for several hours. Is there anything I can do or do I need to continue waiting?
#553 [17:12] * ward [webchat@88.245.99.177.dynamic.ttnet.com.tr] has quit. (Client Quit)
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#555 [17:12] * jess [webchat@73.85.200.178] has quit. (Client Quit)
#556 [17:15] <Lurks> Sam disable any add-on or try a different browser
#557 [17:36] * Deen [webchat@host-198-21.txbrags.bryan.tx.us.clients.pavlovmedia.net] has joined #minecrafthelp
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#559 [17:37] <Deen> I forgot my password and every time I go through the retrieval process it says "This link is no longer working," however it is right after I get the link sent to my email
#560 [17:38] * supreeme [webchat@cpe-184-58-228-12.wi.res.rr.com] has joined #minecrafthelp
#561 [17:38] * supreeme [webchat@cpe-184-58-228-12.wi.res.rr.com] has quit. (Client Quit)
#562 [17:38] <Deen> Can anyone help?
#563 [17:38] <Lurks> deathspawn the system seems to be broken at the moment, we don't have any ETA on fix
#564 [17:39] <Sam> Ive been trying to download Java edition. I don't have any add ons for either of my browsers. I have tried Chrome and Safari, but it has been stuck on placing order for several hours.
#565 [17:39] <Lurks> whoops wrong person
#566 [17:39] <Deen> So how can I access my account?
#567 [17:40] <Lurks> Sam do you have the receipt? is the card listed on it?
#568 [17:40] <Lurks> Deen the system seems to be broken at the moment, we don't have any ETA on fix
#569 [17:40] <Deen> Which system, the password retrieval system?
#570 [17:41] <Lurks> Deen yes, getting a password request
#571 [17:41] <Deen> Ok thank you
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#573 [17:44] <Sam> Lurks, I have the receipt in my email from Best Buy. The card is listed and the serial numbers match.
#574 [17:45] <Lurks> Sam i think you might have to get a refund, i think best buy is US company,looking at this https://help.mojang.com/customer/portal/articles/417071
#575 [17:46] * WaFFles [webchat@c-73-180-140-163.hsd1.md.comcast.net] has joined #minecrafthelp
#576 [17:48] <WaFFles> I entered a chat earlier today and followed their advice. It didnt work. My issue is everytime I attempt to change my password it says invalid link. Can anyone help me?
#577 [17:48] <Lurks> WaFFles it's still broken
#578 [17:49] <Sam> Lurks, I paid with a prepaid card. Best Buy is a US company, but the card I used is from Mojang.
#579 [17:49] <WaFFles> Yes this was also happening 2 hour ago
#580 [18:00] * cheddarg3 [webchat@ip68-104-216-137.ph.ph.cox.net] has joined #minecrafthelp
#581 [18:00] <cheddarg3> hello
#582 [18:01] <cheddarg3> I emailed mojang and they still have not gotten back to me
#583 [18:06] <WaFFles> What email did you email to
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#588 [18:12] <greehn> do any of you know the mojang support email?
#589 [18:28] <cheddarg3> gmail
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#592 [18:31] <spudthewise> i cant reset my password. i get the email to reset it, click on the link immediately and nothing. give me my account back.
#593 [18:33] * spudthewise [webchat@174-16-197-135.hlrn.qwest.net] has quit. (Client Quit)
#594 [18:36] * Jake [webchat@184-99-74-95.boid.qwest.net] has joined #minecrafthelp
#595 [18:37] <Jake> Hello? Is anyone there?
#596 [18:37] * monologues [~urielsali@host-181-114-226-60.as52431.net] has joined #minecrafthelp
#597 [18:38] <Jake> monologues can you help me?
#598 [18:38] * kolbs [webchat@c-174-63-16-86.hsd1.vt.comcast.net] has joined #minecrafthelp
#599 [18:39] <kolbs> Trying to reset password and it tells me that the link doesnt work anymore
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#603 [18:41] <Jake> yeah mine does that too
#604 [18:42] <blocka> i have had multiple links to reset my password but every time i try it says link doesn't work anymore idk what to do
#605 [18:43] <blocka> can u help
#606 [18:44] <Jake> I'm having the same problem
#607 [18:44] <blocka> what have u tried
#608 [18:44] <Jake> Nothing. It won't let me reset the passwrod
#609 [18:45] <blocka> i have tried every thing
#610 [18:46] <blocka> im getting really mad
#611 [18:47] <Jake> I'm glad they use volunteers as help instead of actually hiring a real customer service system. Darn Microsoft.
#612 [18:48] <blocka> ya
#613 [18:49] <Lurks> Jake this isn't official support, this is a community volunteer help chat for vanilla java edition
#614 [18:50] <Jake> Where is the link for the official support? I have a feeling they are the ones that will be able to help me. My account won't let me reset my password. It says the link has expired every time.,
#615 [18:51] * Vega [webchat@mobile-107-77-231-198.mobile.att.net] has joined #minecrafthelp
#616 [18:51] <Vega> Have there been any updates on the password reset issue?
#617 [18:52] <Jake> No. That's why I'm here.
#618 [18:52] * monologues [~urielsali@host-181-114-226-60.as52431.net] has quit. (Ping timeout: 206 seconds)
#619 [18:52] <Vega> I sent a support ticket at about 8 AM and haven't heard anything
#620 [18:52] <Vega> Pacific time
#621 [18:53] <Jake> So it is a wide spread thing?
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#623 [18:54] <Vega> Obviously not widespread enough to be urgent enough for a quick fix, but yeah, I've seen more than a few people in here with the same problem
#624 [18:54] * will [webchat@pool-173-63-120-168.nwrknj.fios.verizon.net] has joined #minecrafthelp
#625 [18:55] <will> Hello I am trying to reset my password but it keeps saying that the link has expired
#626 [18:56] * nick5 [webchat@107-133-200-69.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#627 [18:56] <Jake> Yeah no one here knows how to fix it.
#628 [18:56] <Jake> Vega sent a ticket in for us
#629 [18:57] * nick5 [webchat@107-133-200-69.lightspeed.iplsin.sbcglobal.net] has quit. (Client Quit)
#630 [18:57] <Jake> but I guess Microsoft doesn't put it on it's high priority list
#631 [18:57] <will> Do you know how long it will take to fix it
#632 [18:57] <Vega> I sent the ticket 9 hours ago and have not gotten a response. Nothing on Twitter or anything acknowledging the problem
#633 [18:58] <will> Dang
#634 [18:58] <will> Ok thank you
#635 [18:58] <will> Hopefully they fix it
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#637 [19:01] <Lurks> anyone who can't request password reset: https://twitter.com/MojangSupport/status/1191851605869518848
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#640 [19:03] <smitty> high thank you for your time. i have am trying to reset my password however every link i try only tells me that it has timed out. it is quite frustrating
#641 [19:04] <Easel> My problem is that when I attempt to reset my password the link itself is immediately expired and does not allow for me to change it.
#642 [19:05] <Lurks> smitty Easel see this tweet https://twitter.com/MojangSupport/status/1191851605869518848
#643 [19:05] <Jake> https://twitter.com/MojangSupport/status/1191851605869518848
#644 [19:07] <Vega> Thanks Lurks. Has it worked for anyone? I sent my ticket in through the official support contact form 9 hours ago and haven't heard back
#645 [19:09] <Lurks> Vega no idea, if it's working, the response time from mojang is about ~2months
#646 [19:11] * lou [webchat@97-87-126-120.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#647 [19:11] <lou> HI, i'm trying to change my password but when i go through the motions and try it says the link expired
#648 [19:13] <Lurks> lou see this tweet https://twitter.com/MojangSupport/status/1191851605869518848
#649 [19:14] <lou> That's not the problem I'm having though
#650 [19:16] <Lurks> lou it's a on going issue at the moment
#651 [19:17] <lou> After I receive the mail and click on the link, I can type in a new password, but when I click on confirm, a message will show up saying that the password reset link is expired. The mail says the link will be valid for 48 hours, so why does it not work?
#652 [19:17] <lou> Ahhh okay
#653 [19:17] <lou> Makes sense
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#658 [19:20] <Guest1180> Hi so my account has been logged out when i had auto log in on. when i tried logging in it wouldnt let me. i tried to reset my password five times but as soon as it save new password it would tell me the link expired
#659 [19:21] <Lurks> Guest1180 it's a on going issue at the moment
#660 [19:22] <Guest1180> oo do they know what causing it and do you know why its happening
#661 [19:23] <Lurks> nope
#662 [19:26] <Guest1180> is this relatively a new issues
#663 [19:28] <Lurks> yep
#664 [19:29] * Austin [webchat@c-73-148-227-61.hsd1.fl.comcast.net] has joined #minecrafthelp
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#666 [19:29] <Guest1180> if possible can you send a link to any forums on it. i wanna see if i can research it
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#672 [19:48] * SuperBacon93 [webchat@c-73-71-33-103.hsd1.ca.comcast.net] has joined #minecrafthelp
#673 [19:49] <SuperBacon93> I am having an issue with opening my server. It's saying that java.io.IO Exception: The handle is invalid
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#676 [20:00] <PKman> so i recently got an email pertaining to a change of password that i did not do myself. obviously since the password was changed i couldent log in so i went to change the password through the email link yet even though i just got the email the site said that the link had expired
#677 [20:05] * EDQT [webchat@d50-92-73-16.bchsia.telus.net] has joined #minecrafthelp
#678 [20:05] <EDQT> hey
#679 [20:05] <EDQT> So I go to go login, i forgot my password, I get a reset link I reset it and It says the link is invalid
#680 [20:05] <EDQT> Says most likely due to it being expired i try a new link, doesnt work im not sure how to fix
#681 [20:11] <Lurks> PKman EDQT the password reset request seems to be down at the moment
#682 [20:12] <EDQT> Oh okay gotcha, that must be the issue
#683 [20:12] <EDQT> Thanks Lurks will try in a few hours
#684 [20:12] * EDQT [webchat@d50-92-73-16.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#685 [20:12] <PKman> of course that had to happen when someone got acsses to my account and changed the password
#686 [20:13] <Lurks> PKman you might have to also contact mojang support with your transaction ID or gift code, if the email been change
#687 [20:14] <PKman> im still getting the reset request emails so thats not a problem yet. but god if i still have the transaction id to find. bought this years ago
#688 [20:20] * ok [webchat@ip72-222-148-181.ph.ph.cox.net] has joined #minecrafthelp
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#691 [20:26] <Homawk> It wont let me change my password. every time i try it says "THIS LINK ISN'T WORKING ANYMORE
#692 [20:26] <Homawk> It's usually due to a time limit. You can request a new link to be sent to your e-mail." and i had just sent the email can you help?
#693 [20:27] <Lurks> Homawk the password reset request seems to be down at the moment
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#696 [20:45] <videomatic3> hello, im having trouble logging into my account, i tried the password reset, and it tells me that the link is expired
#697 [21:07] * aj7 [webchat@199.36.94.58.nwinternet.com] has joined #minecrafthelp
#698 [21:08] <aj7> hi. earlier today i was playing minecraft like normal and when done cosed it. when i went back into the launcher it says i can only play demo when ive had minecraft for 3 years
#699 [21:11] * rebeccam [webchat@152.44.136.229] has joined #minecrafthelp
#700 [21:13] <aj7> hi. earlier today i was playing minecraft like normal and when done cosed it. when i went back into the launcher it says i can only play demo when ive had minecraft for 3 years
#701 [21:15] * soph [webchat@d-72-28-158-24.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#702 [21:15] <soph> i need help resetting my pasword
#703 [21:16] <soph> everytime i try to reset it it say the link limit expired even tho it hasnt
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#706 [21:40] * sskdrew [webchat@104-59-150-158.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#707 [21:42] <sskdrew> my minecraft keeps crashing
#708 [21:43] * corey [webchat@216-165-250-171.championbroadband.com] has joined #minecrafthelp
#709 [21:43] <corey> I cant login
#710 [21:43] <corey> i forgot my password/email?
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#712 [21:45] * sskdrew [webchat@104-59-150-158.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#713 [21:47] * josh0 [webchat@216-165-250-171.championbroadband.com] has joined #minecrafthelp
#714 [21:47] <josh0> i cant login
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#716 [21:48] * sskdrew [webchat@104-59-150-158.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#717 [21:49] <sskdrew> minecraft keeps crashing
#718 [21:49] <sskdrew> java edition
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#720 [21:53] * Sophia [webchat@S01061056118d7141.vc.shawcable.net] has joined #minecrafthelp
#721 [21:54] <Sophia> Hello. im trying to reset my password for my account. it sends me the link to reset my password but everytime i try to reset it it says that the link is expired
#722 [21:55] <Sophia> i have reset it 5 times already and they all say they are expired
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#725 [22:19] <Pha> whenever i try to reset my password the email link says, "this link isn't working anymore: It's usually due to a time limit. You can request a new link to be sent to your e-mail." I have done this about 9 times now and recieve the same message each time when trying to reset my password despite having accessed the emails within seconds of recieving
#726 [22:19] <Pha> them
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#728 [22:21] <Pha> you left wtf
#729 [22:21] <Sophia> i have the same issue
#730 [22:22] <Pha> hahahah what is this a public chat
#731 [22:22] <Sophia> yepp
#732 [22:22] <Pha> jesus
#733 [22:22] <Sophia> not really a support
#734 [22:23] <Pha> i'm crying rn
#735 [22:23] <Pha> hahahahahahahhaah
#736 [22:27] <Sophia> i just wanted to play T_T
#737 [22:27] <Sophia> this world is cruel
#738 [22:28] * del [webchat@205.175.106.197] has joined #minecrafthelp
#739 [22:28] <del> I cannot reset my password
#740 [22:28] <Pha> same bro
#741 [22:28] <del> it says "the link isn't working anymore"
#742 [22:28] <del> which is bs
#743 [22:29] <Pha> well since i'm here what should I play? GTA5 or Two Worlds 2?
#744 [22:30] <del> gta5 cause i have no idea what two worlds is
#745 [22:30] <del> I JUST WANNA PLAY MINECRAFT
#746 [22:30] <Pha> good luck brother
#747 [22:30] * Christopher [webchat@76-248-145-89.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#748 [22:32] <Christopher> Im trying to reset my password and I get the email just fine. The problem is when I make a new one, it tells me the link expired even though I JUST got it. Its happened about 6 times now in the past 10 minutes.
#749 [22:35] * del [webchat@205.175.106.197] has joined #minecrafthelp
#750 [22:35] <del> help me login
#751 [22:36] <Pha> lets play telephone, whenever someon joins with passwords issues tell them that the servers must be screwed up right now, farewell
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#753 [22:37] <Christopher> Are the servers screwed? Is that whats going on?
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#758 [22:47] * videomatic3 [webchat@c-24-5-224-70.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
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#763 [23:25] <Nickname5> Hi, having problems with my account, would appreciate any help in regards. Couldn't remember password, tried resetting it, upon trying to reset it, the website would automatically load a page telling me the link doesn't work anymore, even though I just received it.
#764 [23:25] <Nickname5> Tried multiple times, with different passwords, including ones I know I never used. Any idea as to the issue?
#765 [23:25] <Nickname5> Tried multiple times, with different passwords, including ones I know I never used. Any idea as to the issue?
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#768 [23:34] * drew [webchat@188.dynamic.centenary.apogeeetelecom.com] has joined #minecrafthelp
#769 [23:34] <drew> hello
#770 [23:34] <drew> anyone here
#771 [23:34] <monte> sorry
#772 [23:35] <drew> its aight
#773 [23:35] <drew> can you help me
#774 [23:35] <monte> dude i wish i could i came here for help too lol
#775 [23:35] <drew> damnnnn
#776 [23:37] * why [webchat@S01061056118d7141.vc.shawcable.net] has joined #minecrafthelp
#777 [23:37] <monte> I keep getting a "link has expired" error after clicking the reset password link and setting a new password
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#779 [23:40] <drew> So do
#780 [23:40] <drew> i
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#783 [23:53] * Twittler [webchat@c-73-206-198-67.hsd1.tx.comcast.net] has joined #minecrafthelp
#784 [23:54] <Twittler> hello I have a problem with my minecraft realms. im the host of the realm but it somehow kicks me out of the realms saying forcibly removed by host
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