#MinecraftHelp > 2019-11-06
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#4 [00:16] <BSninja> I am trying to log in and my login wasnt working, so I tried to reset my password. However when I tried to reset my password the link worked, then after I clicked the button to change my password it said the link was old (even though I just got it) and I needed a new one. Retrying had the same issue, and now I cannot log into my account with my old
#5 [00:16] <BSninja> or new password
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#7 [00:29] * Nate3 [webchat@c-76-115-24-126.hsd1.or.comcast.net] has joined #minecrafthelp
#8 [00:30] <Nate3> I changed my minecraft password and misstyped it. The emails to redo my password don't work.
#9 [00:30] <Nate3> please help
#10 [00:30] <GreyVulpine> Nate3 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#11 [00:31] <Nate3> ok thx
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#13 [00:58] <stook> hi, so i think my account has been hacked. i received an email saying my password has been reset which i did not do. it sent a link but i was suspicious so i went onto the official website instead and i tried to reset it and it sent me an email saying to click on the link and when i clicked on it, it said the link isn't working anymore, usually due
#14 [00:58] <stook> to time limit but it's been less than one minute, i tried it again and the same thing happened.
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#17 [01:04] <stook> hi
#18 [01:04] <stook> did my message send through earlier?
#19 [01:04] <stook> i'm not sure if it did
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#21 [01:22] * bill [webchat@cpe-1-158-83-59.nb14.nsw.asp.telstra.net] has joined #minecrafthelp
#22 [01:22] <bill> I am trying to reset password
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#25 [02:10] * Vega [webchat@mobile-107-77-227-21.mobile.att.net] has joined #minecrafthelp
#26 [02:10] <Vega> Guessing no updates tonight on the inability to reset password issue, but has anybody found a fix?
#27 [02:15] * Zei [webchat@d27-99-40-122.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#28 [02:15] <Zei> hi
#29 [02:16] <Zei> I have reasons to believe my account got stolen but I do not remember my transaction ID and can't access the email as it was very very old
#30 [02:24] * JoeJoe [webchat@cpe-123-211-64-26.bpbb-r-034.cha.qld.bigpond.net.au] has joined #minecrafthelp
#31 [02:25] <JoeJoe> Hi. I can run the Minecraft launcher and when I click the green play button it opens the new minecraft loading window, but then it loads about half of the bar red and then stays there until the window has a (not responding) message.
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#33 [02:52] * SergentGasnier [webchat@112.198.136.77.rev.sfr.net] has joined #minecrafthelp
#34 [02:52] <SergentGasnier> I'm french are you speak french?
#35 [02:52] * so1601 [webchat@ip-213-127-64-207.ip.prioritytelecom.net] has joined #minecrafthelp
#36 [02:53] <so1601> When i start minecraft i get an error
#37 [02:53] * SergentGasnier [webchat@112.198.136.77.rev.sfr.net] has quit. (Client Quit)
#38 [02:54] <so1601> Who can help me!?
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#40 [03:04] <JoeJoe> Hi. I can run the Minecraft launcher and when I click the green play button it opens the new minecraft loading window, but then it loads about half of the bar red and then stays there until the window has a (not responding) message.
#41 [03:04] <JoeJoe> Hi. I can run the Minecraft launcher and when I click the green play button it opens the new minecraft loading window, but then it loads about half of the bar red and then stays there until the window has a (not responding) message.
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#44 [03:08] <Land> Hey, I got an issue with password changing as I am trying to change my password, for some reason it refuses to change to the new password and gives me a time limit lock instead
#45 [03:11] * camdyn [webchat@102.39.130.49] has joined #minecrafthelp
#46 [03:14] <camdyn> Having trouble resetting my password. I follow the link that is sent to my email (same as the account) and type in my new password but after clicking "reset password" it just says the link has expired. I followed the link right after it arrived in my inbox.
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#50 [04:16] <Rbeastex> I forgot my password, I go to the page where it sents an email to change the password, I click the link, change the password but then it says "This link doesn't work. Request a new password", and that link sends me to the page where I put the mail. Over and over again, and my password doesnt change. What can I do? Thanks for the help.
#51 [04:16] <Rbeastex> I forgot my password, I go to the page where it sents an email to change the password, I click the link, change the password but then it says "This link doesn't work. Request a new password", and that link sends me to the page where I put the mail. Over and over again, and my password doesnt change. What can I do? Thanks for the help.
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#54 [05:24] <genma> i can't login my minecraft account
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#63 [09:03] <screech95> Hi I need help, I think I have a bug or something and google isn't helping. The problem is I have this villager that I need to level up but his xp bar is full and nothing happens. I wasted quite a bit of resources trying to get this guy to level up. Quitting and reloading doesn't seem to help. Neither does waiting. Anyone encountered this before or
#64 [09:03] <screech95> knows a solution?
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#67 [09:20] <Suolainen> So a few days ago my second drive got corrupted. I had all of my games on it. Not only minecraft. BUT because of this i cannot install minecraft again. I get the following error "Invalid Drive: D:\" I cannot remove the leftovers of minecraft also. Any suggestions?
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#69 [09:53] * Redkiller12 [webchat@dsl-hkibng22-58c3d9-109.dhcp.inet.fi] has joined #minecrafthelp
#70 [09:54] <Redkiller12> Hello
#71 [09:54] <Redkiller12> I'm not able to install and the game won't start. Suggestions
#72 [09:54] <Redkiller12> it's a java edition on win 10
#73 [09:55] <Redkiller12> #minecrafthelp I'm not able to install and the game won't start. Suggestions
#74 [09:55] <Redkiller12> #minecrafthelp it's a java edition on win 10
#75 [09:57] <Redkiller12> #minecrafthelp MinecraftLauncher.exe runs but no game appears
#76 [09:57] <Greymagic27> Redkiller12, https://bugs.mojang.com/browse/MCL-12191
#77 [09:59] * Lonly [webchat@85-220-83-78.dsl.dynamic.simnet.is] has joined #minecrafthelp
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#80 [10:01] <Redkiller12> #Greymagic27 thanks
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#82 [10:07] * Nick [webchat@ip-213-127-116-156.ip.prioritytelecom.net] has joined #minecrafthelp
#83 [10:07] <Nick> Hi
#84 [10:07] <Nick> The game crashed whilst initializing game
#85 [10:07] <Nick> Error: org.lwjgl.LWJGLException: Pixel format not accelerated <--- This error shows up
#86 [10:07] * Nick is now known as Guest38241
#87 [10:08] <Greymagic27> ??> Guest38241 win/dxdiag
#88 [10:08] <Mightyena> Guest38241: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#89 [10:08] <Guest38241> Page doesnt works
#90 [10:09] <Greymagic27> ??> Guest38241 win/dxdiag/manual
#91 [10:09] <Mightyena> Guest38241: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#92 [10:09] <Mightyena> Guest38241: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#93 [10:12] <Guest38241> https://paste.ubuntu.com/p/pR9BqMf3pf/
#94 [10:12] <Guest38241> I am on Windows (btw)
#95 [10:12] * Lonly [webchat@85-220-83-78.dsl.dynamic.simnet.is] has joined #minecrafthelp
#96 [10:14] <Greymagic27> That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#97 [10:14] <Guest38241> So i cant play at all on this pc?
#98 [10:15] <Greymagic27> Guest38241, I'm afraid not. From your dxdiag it looks very old
#99 [10:15] <Guest38241> Oh okay
#100 [10:16] <Guest38241> Thank you very much
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#103 [10:23] <Lonly> Hello, i am having trouble with running minecraft, it will not launch and i get error 65542, it says my driver does not support opengl
#104 [10:24] <Lonly> do you want the crash report?
#105 [10:24] <Greymagic27> ??> Lonly win/dxdiag
#106 [10:24] <Mightyena> Lonly: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#107 [10:24] <Greymagic27> ??> Lonly win/dxdiag/manual
#108 [10:24] <Mightyena> Lonly: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#109 [10:24] <Mightyena> Lonly: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#110 [10:27] <Lonly> okay i will
#111 [10:30] <Lonly> okay just did
#112 [10:32] <Lonly> do you want the link?
#113 [10:32] <Greymagic27> Yes please
#114 [10:33] <Lonly> https://paste.ubuntu.com/p/n7fwggYrW9/
#115 [10:33] * DWoodhouse [webchat@235-138-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#116 [10:33] <Greymagic27> Lonly, That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#117 [10:34] <Lonly> is my gpu not good enough?
#118 [10:35] <Greymagic27> Lonly, Your processer is so old that it's not even showing up on the dxdiag. You've not got a GPU as far as I can see
#119 [10:35] <Lonly> makes sense, this is a old laptop i got since the person was getting a new one
#120 [10:36] <DWoodhouse> hello, is there a known issue with the newest Launcher, where selecting a different account on the topleft won't launch the game with the newly selected account, but still with the old one?
#121 [10:36] <Lonly> so should i just give up on trying to run minecraft?
#122 [10:36] <Greymagic27> Lonly, I'd say so. I'd also start looking for a new PC
#123 [10:37] <Lonly> this is not a primary laptop, just wanted to see if it could run minecraft, thanks for your help
#124 [10:37] <Greymagic27> Lonly, No problem. Enjoy your evening
#125 [10:38] * Lonly [webchat@85-220-83-78.dsl.dynamic.simnet.is] has quit. (Quit: webchat.esper.net)
#126 [10:42] <DWoodhouse> hello, is there a known issue with the newest Launcher, where selecting a different account on the topleft won't launch the game with the newly selected account, but still with the old one?
#127 [11:00] * blaq0010 [webchat@host61-4-dynamic.46-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#128 [11:00] <blaq0010> Hi, i have a problem related to the fact that my Minecraft Launcher does not launch Minecraft
#129 [11:02] <blaq0010> i may or may not be patient enough to withstand more time behind the issue, in fact i first acquired the program 6 months ago and had (more or less) the exact same issue.
#130 [11:04] <blaq0010> At this moment i want to state that my computer is particularly "good" at running games, like Wolfenstein 2 or The Binding of Isaac, Minecraft seems not to even launch.ù
#131 [11:04] <Greymagic27> blaq0010, https://bugs.mojang.com/browse/MCL-12191
#132 [11:12] <DWoodhouse> I see my issue is also know there. I'll wait them for them pick it up then
#133 [11:12] <DWoodhouse> Anyone have a working way to duplicate your install to a second directory?
#134 [11:12] <blaq0010> Thank you very much it was of very large help!!!
#135 [11:13] <blaq0010> I was stuck on this issue for a very long time
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#137 [11:52] * Eiden3000 [webchat@193.106.129.139] has joined #minecrafthelp
#138 [11:53] <Eiden3000> Hi i have a problem . Somebody has break in to my e-mail account and steal my minecraft account. that pearson delete confirmation of buying minecraft what can i do?
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#140 [12:01] <Tofaiss> hey guys got a realm problem with my friend
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#144 [12:13] <daan> Ik can't log in with minecraft on my computer. I get the message that the email or password is not correct, but with the laptop I can login with the same login email and password. I have been waiting voor 24 hours, changed my password, removed and reïnstalled minecraft on the computer. Removed Minecraft from the laptop. But none of this helps. Can
#145 [12:13] <daan> you help my son to login again?
#146 [12:19] * BigAndy [webchat@90.246.64.131] has joined #minecrafthelp
#147 [12:20] <BigAndy> Hey, when I launch any Minecraft world I get these lines around the blocks, no matter what settings.
#148 [12:20] <BigAndy> My PC is pretty beefy and on my old laptop I could run Minecraft fine.
#149 [12:20] <BigAndy> Can anyone recommend some sort of fixes?
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#156 [13:47] <Daniel9> I want to cross play with my PC and my friend's Nintendo Switch. We live long distance from each other. How do I cross play?
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#158 [15:00] * Matt4 [webchat@64-148-248-16.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#159 [15:01] <Matt4> I cannot login to my minecraft account because i forgot my password and the email associated with my account is under a domain that no longer exists, so I cannot reset my password.
#160 [15:02] * helloworld [webchat@h85-238-211-71.cust.a3fiber.se] has joined #minecrafthelp
#161 [15:02] <helloworld> i cannot log in to my accont
#162 [15:02] <helloworld> hello
#163 [15:03] <helloworld> my email is to old
#164 [15:23] <Matt4> Hello?
#165 [16:39] * Cas923 [webchat@pool-71-191-95-124.washdc.fios.verizon.net] has joined #minecrafthelp
#166 [16:40] <Cas923> Hello! I need help adding datapacks to my server. This is on Java. No matter what I do, they don't seem to work.
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#169 [17:00] <dawg> trying to launch minecraft 1.1 but it crashes right away.
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#171 [17:15] * brh [webchat@50.34.83.44] has joined #minecrafthelp
#172 [17:15] <brh> trying tp purchase minecraft java edition from the U.S. and it's rejecting it. my bank says it's mojang who needs to release the approval
#173 [17:16] <brh> how do i contact mojang customer support?
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#175 [17:19] * JenHelp [webchat@d154-20-171-180.bchsia.telus.net] has joined #minecrafthelp
#176 [17:20] <JenHelp> hello! We are having a problem moving past the trial to download the full edition of the xbox one version of Minecraft. I think there may be two emails associated with the game so may have to merge the two. Please help!!!
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#178 [17:23] <Filipetas95> When I try to open Minecraft in the Launcher it says that there was an unknown error and tell that i should actualize Java and my drive. But my java is in the newest version and my drive too. What can I do?
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#180 [17:41] <will> I am currently fighting the ender dragon in a server and it is stuck at 0 health and will not die
#181 [17:42] <will> I honestly dont know what to do. it might have been because a base was built ontop of the end portal where the dragon egg spawns but i cant think of why that would effect it
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#186 [18:26] * clay [webchat@c-24-147-121-45.hsd1.vt.comcast.net] has joined #minecrafthelp
#187 [18:27] <clay> I never made a majang account in the past. now I can't recover my account
#188 [18:28] <clay> Or just how can I try to move my Minecraft username to my new mojang account...
#189 [18:44] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#190 [18:58] <clay> k
#191 [19:13] * sandwich [webchat@S01061cabc0693d73.vc.shawcable.net] has joined #minecrafthelp
#192 [19:13] <sandwich> hello
#193 [19:13] <sandwich> i am unable to log in to the minecraft website.
#194 [19:14] <sandwich> when i enter in my login credentials then press the login button, the login button turns grey and stops responding.
#195 [19:14] <will> ngl i dont think theyre gonna respond anytime soon
#196 [19:14] <will> it sucks
#197 [19:14] <sandwich> oh ok
#198 [19:14] <sandwich> well rip me
#199 [19:14] <will> ive been waiting for 4 hours now
#200 [19:15] <sandwich> oh
#201 [19:15] <sandwich> f
#202 [19:15] <will> yea thanks
#203 [19:15] <will> i wish you well and hope you figure it out
#204 [19:15] <sandwich> whats your issue?
#205 [19:15] <sandwich> yeah
#206 [19:15] <will> im currently stuck with the ender dragon at 0 health and wont die
#207 [19:15] <sandwich> oh
#208 [19:15] <sandwich> huh
#209 [19:15] <will> and hes just flying below the world
#210 [19:15] <will> HAHAH
#211 [19:15] <will> its bad
#212 [19:15] <sandwich> lol
#213 [19:15] <sandwich> that really sucks
#214 [19:15] <sandwich> is this survival?
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#216 [19:16] <sandwich> ok bye
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#220 [19:56] * Edgar [webchat@cpe-172-114-52-235.socal.res.rr.com] has joined #minecrafthelp
#221 [19:57] <Edgar> how can I reset my security questions if no email is no longer in use
#222 [19:58] <Edgar> by chance is there any phone number available?
#223 [20:30] * leonardo [webchat@177-170-97-54.user.vivozap.com.br] has joined #minecrafthelp
#224 [20:30] <leonardo> hello
#225 [20:32] <leonardo> estou com este problema no meu minecraft laucher
#226 [20:32] <leonardo> Detalhes do erro: O arquivo jᠥstᠳendo usado por outro processo.
#227 [20:34] * explodingcheese [webchat@24-179-136-48.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
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#229 [20:40] <Edgar> oof
#230 [20:42] * Edgar [webchat@cpe-172-114-52-235.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#231 [21:06] * Matt4 [webchat@64-148-248-16.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#232 [21:34] * Taco_Salsa [webchat@cpe-72-134-159-113.natsow.res.rr.com] has joined #minecrafthelp
#233 [21:36] <Taco_Salsa> I can't log in on minecraft.net or on the minecraft launcher on my pc. I know my information is correct because I've checked it multiple times and I can log in to minecraft.net on my phone but on my computer the invalid username or password message keeps on showing up. How do I fix this?
#234 [22:01] * Anon [webchat@nat-x097-034.reshsg.uci.edu] has joined #minecrafthelp
#235 [22:03] <Anon> I can't log into my account because I forgot my security questions and passwords. My old email is deleted and its no longer used so I can't access it anymore to change anything.
#236 [22:20] * gchil [webchat@66-90-228-191.dyn.grandenetworks.net] has joined #minecrafthelp
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