#1 [00:51] * wolf [webchat@S010684948cd2c0d3.lb.shawcable.net] has joined #minecrafthelp
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#4 [02:38] * Crane261 [webchat@cpe-101-174-176-195.sb04.sa.asp.telstra.net] has joined #minecrafthelp
#5 [02:41] <Crane261> 0fe6fd76bcaa49f4ba414ac006c8686c
#6 [02:41] <Crane261> Hello, i need help with my login it is not working on my PC, but works on my laptop and i need it to work on my Pc
#7 [03:34] * MaximumVolume [webchat@30.169.220.111.dyn.iprimus.net.au] has joined #minecrafthelp
#8 [03:35] <MaximumVolume> every time i launch the game on any version it always either crashes on the loading screen or crashes on the world loading screen, ive tried everytrhing and i cant fix it
#9 [05:20] * Messengerfox [webchat@120.154.220.227] has joined #minecrafthelp
#10 [05:23] <Messengerfox> So back in previous versions i was able to hold shift and just drag left click on items and it would put them in my chest but now i either have to put them all in the chest at once or put them in via shift left clicking each stack individually is this a bug or can i fix this some how
#11 [06:30] * MrRonald10 [webchat@ti0095a400-1254.bb.online.no] has joined #minecrafthelp
#12 [06:32] <MrRonald10> ok so, my Minecraft launcher wont open, I've tried to reinstall Minecraft several times, I've also updated my java and also updated my video card driver, but the launcher still wont open
#13 [07:33] * ezailcrowson1 [webchat@bzq-109-67-222-42.red.bezeqint.net] has joined #minecrafthelp
#14 [07:35] <ezailcrowson1> i want to connect my minecraft account with mojang mail account
#15 [07:59] * MrRonald10 [webchat@ti0095a400-1254.bb.online.no] has joined #minecrafthelp
#16 [08:00] <MrRonald10> my launcher wont open, ive done everything I can from updating my java and drivers to reinstalling Minecraft multiplie times, I even tried system restore
#17 [08:06] <Greymagic27> MrRonald10, https://bugs.mojang.com/browse/MCL-12191
#18 [08:18] * DeadCLAWYT [webchat@176.216.115.189] has joined #minecrafthelp
#19 [08:19] <DeadCLAWYT> are there any Turkish people
#20 [08:19] <DeadCLAWYT> my English is bad
#21 [08:20] <Greymagic27> DeadCLAWYT, Hi. I'm afraid we only operate in English here, although you can use a translator if you need to :)
#22 [08:21] <DeadCLAWYT> ok Game is not opening
#23 [08:21] <Greymagic27> DeadCLAWYT, Going off what you put in the #support channel on minecraft, follow these steps:
#24 [08:21] <Greymagic27> ??> DeadCLAWYT win/dxdiag
#25 [08:21] <Mightyena> DeadCLAWYT: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#26 [08:24] <DeadCLAWYT> I did this but i don't know the rest
#27 [08:25] * DaniloNahuel_YT [webchat@host-168-194-235-88.telered.com.ar] has joined #minecrafthelp
#28 [08:25] <DaniloNahuel_YT> hola?
#29 [08:25] <DeadCLAWYT> hello
#30 [08:26] * DaniloNahuel_YT [webchat@host-168-194-235-88.telered.com.ar] has quit. (Client Quit)
#31 [08:27] <DeadCLAWYT> What happened
#32 [08:27] <Greymagic27> DeadCLAWYT, What do you mean by the rest?
#33 [08:28] <DeadCLAWYT> led me to a site
#34 [08:29] <Greymagic27> DeadCLAWYT, Do you have a URL like this? https://paste.ubuntu.com/p/cncKvV4g2A/
#35 [08:29] <DeadCLAWYT> yes
#36 [08:30] <DeadCLAWYT> similar
#37 [08:30] <Greymagic27> DeadCLAWYT, Send that URL here
#38 [08:30] <DeadCLAWYT> https://paste.ubuntu.com/p/34gYtSbsHJ/
#39 [08:31] <Greymagic27> DeadCLAWYT, Could you follow the steps again? It looks like it's had some problems grabbing your system information
#40 [08:31] <DeadCLAWYT> ok
#41 [08:33] <DeadCLAWYT> i did it again https://paste.ubuntu.com/p/MSkH4Gq3XF/
#42 [08:34] <Greymagic27> DeadCLAWYT, It's still having the issue, but from what I can see, That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#43 [08:36] <DeadCLAWYT> ok sorry for disturbing
#44 [08:36] <MrRonald10> ty grey
#45 [08:36] <MrRonald10> now it works
#46 [08:36] <Greymagic27> MrRonald10, No problem. Enjoy playing!
#47 [08:36] <Greymagic27> DeadCLAWYT, No disturbance. We're here to help.
#48 [08:38] * perusals [~Elanya@45.183.77.1] has joined #minecrafthelp
#49 [08:42] * Goose [webchat@68-112-100-123.dhcp.davl.vt.charter.com] has joined #minecrafthelp
#50 [08:42] <Goose> Hello!
#51 [08:43] <Greymagic27> Goose, Hi! What's the issue?
#52 [08:43] <Goose> I was wondering if I could submit a ticket/appeal for a dev to ressolve an in game tragedy
#53 [08:43] <Goose> In other online games, sometimes devs can come in and wave a magic wand and reverse horrible mistakes of the past.
#54 [08:44] <Goose> I can go into detail about said tragedy
#55 [08:44] <Greymagic27> Goose, Please do
#56 [08:47] <Goose> Ill be quick, upperclassmen in my major at university allowed me into their sever, we are all landscape architects. I Haven't played Minecraft in years and was not aware that a new raid system was set in place. After killing a banner pillager (have done a lot of research since,) I started a raid in their biggest village. All villagers are dead, eve
#57 [08:47] <Goose> n the ones I liked inside with stone blocks. Is there anyway you can help me?
#58 [08:48] <Greymagic27> Goose, Are you playing survival or creative?
#59 [08:48] <Goose> It is survival.
#60 [08:48] <Goose> I tried to find another village last night, but all them are dead (cobb webs and such)
#61 [08:48] <Goose> I traveled very far in each direction
#62 [08:49] <Greymagic27> Goose, Ah. I was going to suggest you could spawn them back in but that won't be possible in survival, unless you have cheats enabled of course
#63 [08:49] <Goose> Yeah, that would be nice, but it seems I have to kidnap them or convert zombie villagers back.
#64 [08:49] <Goose> Unless, ya know, magic wand
#65 [08:50] <Greymagic27> Goose, I'm afraid I'm all out of those
#66 [08:50] <Goose> Is it even an option in Minecraft? I am thinking back to world of warcraft, star wars galaxies, even league of legends you can submit a ticket and people have helped before
#67 [08:51] <Lord_Ralex> Minecraft is not an MMO
#68 [08:51] <Goose> This is true, but neither is league
#69 [08:51] <Lord_Ralex> So there's no data stored anywhere except the machine that runs it, and even then, Minecraft does not have a way to "rollback" changes to a world.
#70 [08:51] <Goose> I see
#71 [08:51] <Lord_Ralex> LoL is on servers ran by Riot, who fully own all the hardware and data.
#72 [08:51] <Lord_Ralex> Minecraft does not do such a thing.
#73 [08:52] <Lord_Ralex> You can hope that the ones who run the server makes backups every now and then for such things.
#74 [08:52] <Lord_Ralex> Otherwise, creative mode would have to be used to repopulate or stealing villagers from elsewhere.
#75 [08:53] <Goose> Heard, thanks for the info then
#76 [08:54] <Goose> Hey, I read an idea someone had about a villager type that looks for dead villages and repopulates them. somewhat like a drifter
#77 [08:54] <Goose> I think that would be pretty freakin sweet
#78 [08:55] <Lord_Ralex> Could try to find the zombie villagers and use them to re-populate, although it's a bit of effort.
#79 [08:55] <Goose> yeah, those potions alone are going to require I get into the nether right?
#80 [08:55] <Lord_Ralex> I think, but I don't know the mechanic fully.
#81 [08:56] <Lord_Ralex> I just know you can "revert" them, so if you can't find villages, that'd be your second option.
#82 [08:56] <Goose> Well, I will try and do that. Thanks gang
#83 [08:57] <Goose> "mogang"
#84 [08:57] <Goose> lol
#85 [09:18] * Psm [webchat@200-163-105-105.dial.brasiltelecom.net.br] has joined #minecrafthelp
#86 [09:19] <Psm> Eu não vou
#87 [09:20] <Psm> Comprei o jogo agora é não consigo jogar
#88 [09:23] <Psm> Dá a mensagem de erro de licença. Estamos verificando se você uma cópia de minecraf
#89 [09:23] <Psm> E eu não tenho
#90 [09:23] <Psm> Que faço
#91 [09:24] * perusals [~Elanya@45.183.77.1] has quit. (Network ban)
#92 [09:26] * crystallizes [~BW2@host-43.59.23.190.copaco.com.py] has joined #minecrafthelp
#93 [09:36] * iancoffeylad [webchat@80.233.46.12] has joined #minecrafthelp
#94 [09:37] <iancoffeylad> how do i get a refund ?
#95 [09:38] * iancoffeylad [webchat@80.233.46.12] has quit. (Client Quit)
#96 [09:54] * Sam [webchat@c-24-2-207-78.hsd1.ct.comcast.net] has joined #minecrafthelp
#97 [09:55] <Sam> Anyone know how to recover a username, it's been a while since I've logged on and have no idea what it could be
#98 [09:57] <Greymagic27> ??> Sam account/send-email
#99 [09:57] <Mightyena> Sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#100 [10:06] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. (Read error: Connection reset by peer)
#101 [10:06] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#102 [10:20] * MrRonald10 [webchat@ti0095a400-1254.bb.online.no] has quit. (Quit: webchat.esper.net)
#103 [10:31] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#104 [10:31] <MrSwagMan666> everytime i launch my game it comes up with a weird message
#105 [10:32] <Greymagic27> MrSwagMan666, Hi and welcome back :P. What's the weird message?
#106 [10:32] <MrSwagMan666> let me launch it lol and get it
#107 [10:33] <MrSwagMan666> i always have problems lol
#108 [10:33] <MrSwagMan666> ugh gotta use pastebin
#109 [10:34] <MrSwagMan666> https://pastebin.com/e1th5W9U
#110 [10:34] <MrSwagMan666> that
#111 [10:35] <Greymagic27> MrSwagMan666, Could you run a https://www.speedtest.net/ and send the results here?
#112 [10:35] <MrSwagMan666> sureee
#113 [10:36] <MrSwagMan666> https://www.speedtest.net/result/8742100431
#114 [10:36] <MrSwagMan666> is that bad?
#115 [10:37] <Greymagic27> MrSwagMan666, Your download speed is only 0.73 meaning that Minecraft can't download the files it needs. Speak to your ISP and see if they can sort out the issue
#116 [10:37] <MrSwagMan666> i cant speak to my ISP
#117 [10:37] <Greymagic27> MrSwagMan666, Do you have anyone who can?
#118 [10:37] <MrSwagMan666> I cant find their live chat help thing and no my parents wont let me because they said its fine but its not i cant do anything my internet is so bad on my pc
#119 [10:38] <MrSwagMan666> I cant even go on google for like 10 mins without it cutting out
#120 [10:38] <Greymagic27> MrSwagMan666, What ISP do you use?
#121 [10:38] <MrSwagMan666> i go on here and it cuts out halway through help
#122 [10:38] <MrSwagMan666> Virgin
#123 [10:38] <MrSwagMan666> Media
#124 [10:38] <MrSwagMan666> I have reset my router about 100000000000 times
#125 [10:38] <MrSwagMan666> works for about an hour
#126 [10:39] <Greymagic27> MrSwagMan666, Have you checked here? https://www.virginmedia.com/shop/contactus/experiencing-an-issue
#127 [10:39] <MrSwagMan666> yes but there nothing with my problem and even then i still cant find their live chat
#128 [10:39] <MrSwagMan666> i even put stuff in the comunity and no one helps
#129 [10:39] <Greymagic27> I don't know if they have a live chat, it may be the only way to contact them is via the phone number that they have listed
#130 [10:40] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#131 [10:40] <MrSwagMan666> Greymagic27
#132 [10:41] <MrSwagMan666> see it cuts out
#133 [10:41] <Greymagic27> MrSwagMan666, I'll repeat my last message incase you didn't get a chance to read it
#134 [10:41] <Greymagic27> I don't know if they have a live chat, it may be the only way to contact them is via the phone number that they have listed
#135 [10:41] <MrSwagMan666> no i didnt
#136 [10:41] <MrSwagMan666> ugh
#137 [10:41] <MrSwagMan666> and if your wondering why dont I call them....i dont have a phone
#138 [10:42] <MrSwagMan666> it says they do have live chat
#139 [10:43] <MrSwagMan666> i cant do anything i cant even play my games anymore
#140 [10:43] <MrSwagMan666> cant watch youtube
#141 [10:45] <MrSwagMan666> so is there nothing i can do about it?
#142 [10:46] <Greymagic27> MrSwagMan666, I'm afraid not. The only thing you can do is to contact your ISP
#143 [10:48] <MrSwagMan666> ok im asking on the forum again and they are all saying again that i need to download apps and plug my pc in with ethernet which i cant doooo
#144 [10:48] <MrSwagMan666> wow they gave me the same speedtest as yours
#145 [10:48] <Greymagic27> That's the best website for checking your internet speed
#146 [10:48] <MrSwagMan666> omg my download speed went up
#147 [10:49] <MrSwagMan666> https://www.speedtest.net/result/8742134588 is that good
#148 [10:49] <MrSwagMan666> its changed
#149 [10:49] <Greymagic27> It's still low, I'm not sure on the lowest speed you can get but I'd assume it'd be near or above 5-10
#150 [10:51] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#151 [10:51] <MrSwagMan666> lol cuts out again!!!!!!!!!!!!
#152 [10:51] <MrSwagMan666> https://www.speedtest.net/result/8742134588
#153 [10:51] <MrSwagMan666> but is that better?
#154 [10:51] <Greymagic27> It's still low, I'm not sure on the lowest speed you can get but I'd assume it'd be near or above 5-10
#155 [10:51] <MrSwagMan666> ok
#156 [10:52] <MrSwagMan666> well then i have to go i will keep asking on commnities
#157 [10:52] <Greymagic27> MrSwagMan666, Good luck :D
#158 [11:00] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#159 [11:11] * helpme [webchat@c-73-120-22-29.hsd1.tn.comcast.net] has joined #minecrafthelp
#160 [11:11] <helpme> help
#161 [11:11] <Greymagic27> helpme, Hi. What with?
#162 [11:12] <helpme> my minecraft account deactivated due to suspicous activity in 2018 how do i fix
#163 [11:12] <helpme> no fix?
#164 [11:12] <Greymagic27> ??> helpme account/send-email
#165 [11:12] <Mightyena> helpme: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#166 [11:13] <helpme> i bought this account in like 2011 lol
#167 [11:13] <helpme> 2012
#168 [11:13] <Greymagic27> helpme, I'm curious, where did you buy it from?
#169 [11:13] <helpme> mojang
#170 [11:14] <Greymagic27> helpme, That's alright then. Just give as much information as you can when emailing them
#171 [11:15] <helpme> You sent a payment of €19.95 EUR to Mojang AB
#172 [11:15] <helpme> this was in 2013 is this my payment for account?
#173 [11:21] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#174 [11:25] * yes [webchat@85.253.190.189.cable.starman.ee] has joined #minecrafthelp
#175 [11:25] <yes> can u give me realms for free
#176 [11:26] <yes> hey
#177 [11:26] <yes> noob
#178 [11:26] <Greymagic27> yes, No. You need to pay for realms.
#179 [11:26] <yes> i dont have money
#180 [11:26] <yes> can u give me money atleast
#181 [11:26] <Greymagic27> That doesn't change the fact that you need to pay for them, they're not free
#182 [11:26] <yes> idc
#183 [11:27] <yes> give me money
#184 [11:27] <Greymagic27> Lord_Ralex, Can you?
#185 [11:27] <yes> wdym can u
#186 [11:27] * Lord_Ralex kicked yes from #minecrafthelp (Reason: es :No)
#187 [11:27] <Greymagic27> Thanks
#188 [11:29] <Lord_Ralex> !remove Greymagic27
#189 [11:29] <Lord_Ralex> ....
#190 [11:31] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#191 [11:52] * R41nb0wcakes [webchat@51.37.110.252] has joined #minecrafthelp
#192 [11:54] <R41nb0wcakes> Hi. I can only play the Demo version. I bought the full Java edition ages ago but suddenly I can't play the full game. I read about a bug to do with this but can't tell if we are experiencing this problem because of it. Basically I have paid for the full Java edition but can't access anything more than demo. I have changed passwords, reset the mach
#193 [11:54] <R41nb0wcakes> ine, installed the latest Java. But still no joy. Can you help at all please?
#194 [11:56] <Greymagic27> R41nb0wcakes, Hi. Have you emailed mojang about the issue?
#195 [11:57] <R41nb0wcakes> no
#196 [11:57] <Greymagic27> ??> R41nb0wcakes account/send-email
#197 [11:57] <Mightyena> R41nb0wcakes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#198 [11:57] <R41nb0wcakes> I figured you guys would be better and quicker
#199 [11:58] <R41nb0wcakes> ok thanks I will try that
#200 [11:58] <Greymagic27> ??> R41nb0wcakes info/volunteer
#201 [11:58] <Mightyena> R41nb0wcakes: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#202 [12:17] * idkineedhelp [webchat@pool-71-114-26-47.washdc.fios.verizon.net] has joined #minecrafthelp
#203 [12:17] <idkineedhelp> how do I return and get a refund for minecraft java edition, it turns out its not compatible with my pc
#204 [12:18] <idkineedhelp> someone plz help
#205 [12:26] * idkineedhelp [webchat@pool-71-114-26-47.washdc.fios.verizon.net] has joined #minecrafthelp
#206 [12:27] <idkineedhelp> How do you request a refund?
#207 [12:38] * Luke_ [webchat@host86-188-28-3.range86-188.btcentralplus.com] has joined #minecrafthelp
#208 [12:38] <Luke_> hi i keep getting password reset request from mojang in the past 20 mins i have had 19
#209 [12:46] <Lord_Ralex> Luke_, what is your email?
#210 [12:50] * N1KOla [webchat@ip-95-223-74-17.hsi16.unitymediagroup.de] has joined #minecrafthelp
#211 [12:50] <N1KOla> when open the the minecraft launcher it does nothing i see the window only
#212 [12:51] <N1KOla> I
#213 [12:58] * idkineedhelp [webchat@pool-71-114-26-47.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#214 [12:59] * N1KOla [webchat@ip-95-223-74-17.hsi16.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#215 [13:03] * hello [webchat@host31-48-4-5.range31-48.btcentralplus.com] has joined #minecrafthelp
#216 [13:04] <hello> i cant login to minecraft it says i need to connect and try again but ive tried over 5 times what do i do
#217 [13:09] * falsify [webchat@24.133.132.134] has joined #minecrafthelp
#218 [13:09] <falsify> hello
#219 [13:09] <hello> hello
#220 [13:09] <falsify> can u help me?
#221 [13:09] <hello> your meant to help me?
#222 [13:10] <falsify> i need help honestly
#223 [13:10] * hello [webchat@host31-48-4-5.range31-48.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#224 [13:11] <falsify> is my messages not going through
#225 [13:11] * falsify [webchat@24.133.132.134] has quit. (Client Quit)
#226 [13:12] * f [webchat@24.133.132.134] has joined #minecrafthelp
#227 [13:12] <f> is anyone here to help
#228 [13:13] <f> my messages arent going through...
#229 [13:17] * f [webchat@24.133.132.134] has quit. (Client Quit)
#230 [13:19] * TheAndrew [webchat@92-52-9-90.dynamic.orange.sk] has joined #minecrafthelp
#231 [13:20] <TheAndrew> I cant login to my Mojang Account
#232 [13:24] <TheAndrew> when I enter my login and click login, nothing happens
#233 [13:26] * TheAndrew [webchat@92-52-9-90.dynamic.orange.sk] has quit. (Quit: webchat.esper.net)
#234 [13:33] * Grant_Griffiths [webchat@147.148.1.2] has joined #minecrafthelp
#235 [13:34] <Grant_Griffiths> i'm having troubles recovering an accoubnt been years since ive downloaded minecraft on a pc
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#237 [13:36] * crystallizes [~BW2@host-43.59.23.190.copaco.com.py] has quit. (Network ban)
#238 [13:39] * KaktuZ [webchat@i59F77EB4.versanet.de] has joined #minecrafthelp
#239 [13:39] <KaktuZ> Hello there, i can't login to my minecraft account, seems like its already migrated?
#240 [13:39] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#241 [13:39] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
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#244 [14:10] * jj_killer [webchat@host86-159-241-57.range86-159.btcentralplus.com] has joined #minecrafthelp
#245 [14:11] <jj_killer> how do u reset your security password if u have forgotten your email has been deleted
#246 [14:11] * SlimeDiamond is now known as DiscoDingo
#247 [14:12] <jj_killer> how do you reset your security password if your email has been deleted
#248 [14:13] * DiscoDingo [~SlimeDiam@flag.tedster.net] has quit. (Quit: brb)
#249 [14:19] <Lurks> jj_killer you'll have to contact mojang support with your transaction ID or gift code, if you don't have it, you'll have to ask for alternative verification
#250 [14:21] * DiscoDingo [~DiscoDing@flag.tedster.net] has joined #minecrafthelp
#251 [14:29] * SlimeDiamond_ is now known as DiscoDingo_
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#254 [15:29] * Silky_Vuzz [webchat@host-92-9-254-22.as43234.net] has joined #minecrafthelp
#255 [15:30] <Silky_Vuzz> I cannot login into my minecraft account through the minecraft launcher
#256 [15:33] <Lurks> Silky_Vuzz are you able to log in to the website?
#257 [15:33] * helpme [webchat@c-73-120-22-29.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#258 [16:01] * panuskaa [webchat@static-84-42-130-157.net.upcbroadband.cz] has joined #minecrafthelp
#259 [16:03] <panuskaa> Hello, I have a question and this is only chat place I found on minecraft.net. My name is Adam Panuška and my nickname everywhere is panuskaa (like Panuska A...dam), but here, my nick must be panuzkaa, because in my second name there is a curse word in English (adam pANUSka), I am very sad from that, can I do something to change my nick to panuskaa
#260 [16:03] <panuskaa> ?
#261 [16:08] * Alex3 [webchat@84-198-85-25.access.telenet.be] has joined #minecrafthelp
#262 [16:08] <Alex3> helo
#263 [16:08] <panuskaa> Hi
#264 [16:09] <Alex3> I cannot login into my Minecraft realm
#265 [16:09] <Alex3> it says I need to verify my username
#266 [16:09] <Lurks> panuskaa you should be able to log in to the websites to change it, if it doesn't work there, try on account.mojang.com/me
#267 [16:09] <Lurks> Alex3 if you have change your name recently, you'll need to log out of the launcher and log back in, you should see your name is different on the launcher at the moment
#268 [16:10] * Marco [webchat@69.pool85-55-232.dynamic.orange.es] has joined #minecrafthelp
#269 [16:10] <Alex3> I've changed my username about 2Hours ago and the email I got says they will come back to me.
#270 [16:10] <Marco> Hello im searching for help
#271 [16:10] <Alex3> oh ok
#272 [16:10] <Alex3> thanks
#273 [16:10] * Alex3 [webchat@84-198-85-25.access.telenet.be] has quit. (Client Quit)
#274 [16:11] <Marco> I used to have a mincraft account 5 years ago but i cant log in now
#275 [16:11] <Marco> may someone help me
#276 [16:11] <Lurks> Marco have you tried changing your password?
#277 [16:11] <panuskaa> Lurks I cant change my nick because pANUSka
#278 [16:11] <panuskaa> bad word they dont allow
#279 [16:12] <Marco> yes i have and i log in and says i havent bought the game when i have
#280 [16:13] <Lurks> panuskaa we can't help you, there are words being censor for reasons
#281 [16:13] <Marco> is there an email i can write to?
#282 [16:13] <Lurks> Marco i think you'll have to contact mojang support with your transaction ID or gift code to get it fixed
#283 [16:14] <Lurks> ??> Marco account/send-email
#284 [16:14] <Mightyena> Marco: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#285 [16:14] <Marco> what is the emial?
#286 [16:15] <Marco> email
#287 [16:16] <Lurks> you'll have to fill out the form to contact them, it's the only way
#288 [16:36] <panuskaa> Lurks But its my name, I wouldnt even notice this, is there a way to sond to Mojang something like part of ID card? They would get the point, they are people too and they would allow this.
#289 [16:46] * Froggi [webchat@pool-100-12-53-166.nycmny.fios.verizon.net] has joined #minecrafthelp
#290 [16:46] <Froggi> Why can't I login to minecraft?
#291 [16:51] <Lurks> panuskaa shouldn't be using part of your personal name online anyway, i think it's unlikely they will do anything about it
#292 [16:52] * Kiara [webchat@c-98-229-187-150.hsd1.ny.comcast.net] has joined #minecrafthelp
#293 [16:52] <Kiara> Can I get a refund for my purchase?
#294 [16:53] * Kiara [webchat@c-98-229-187-150.hsd1.ny.comcast.net] has quit. (Client Quit)
#295 [17:37] * Handy [webchat@c-73-125-239-37.hsd1.fl.comcast.net] has joined #minecrafthelp
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#297 [18:04] * Rpd [webchat@c-98-235-167-110.hsd1.pa.comcast.net] has joined #minecrafthelp
#298 [18:04] <Rpd> The game crashed whilst tesselating liquid in world
#299 [18:04] <Rpd> Error: java.lang.NullPointerException: Tesselating liquid in world
#300 [18:06] * Rpd [webchat@c-98-235-167-110.hsd1.pa.comcast.net] has quit. (Client Quit)
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#303 [18:33] * seriousspinner [webchat@CPE84948c85b583-CM84948c85b580.cpe.net.cable.rogers.com] has joined #minecrafthelp
#304 [18:35] <seriousspinner> Hi! Im having some trouble launching minecraft 1.14.4 on my Macbook air OS 10.14.6. It crashes as soon as I press "play game", and doesn't even show the mojang loading screen. Sometimes I get a crash report or a message saying the game crashed unexpectedly. I thought it was a matter of my computer not meeting the hardware requirements, but am able
#305 [18:35] <seriousspinner> to play it on my much older Mac desktop.
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#309 [19:18] * Snoop12297 [webchat@108-73-19-221.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#310 [19:19] <Snoop12297> i bought minecraft back in 2010 or 2011, how can I get the game downloaded again? it says my account doesnt have the game.
#311 [19:19] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#312 [19:32] * unscathed [webchat@c-73-232-59-174.hsd1.tx.comcast.net] has joined #minecrafthelp
#313 [19:33] <unscathed> Hello - i type in my login info, hit login and nothing happens. no error, no message. i've reset passwords, restarted pc, uninstalled and reinstalled. mincraft java won't connect either
#314 [19:35] <unscathed> Login to mincraft java says Invalid email or password - even though i have reset and done all the above as well
#315 [19:36] <CubeTheThird> unscathed, do you mean that the login button isn't working?
#316 [19:37] <unscathed> I click on the login button and nothing happens - no error, no sign in just nothing
#317 [19:38] <CubeTheThird> unscathed, are you using a VPN or Proxy by chance?
#318 [19:38] <unscathed> not sure, how would i check for that? just wifi at home
#319 [19:38] <CubeTheThird> unscathed, we can have you run a scan to see what you've got running on your PC
#320 [19:38] <CubeTheThird> ??> unscathed tools/hjt
#321 [19:38] <Mightyena> unscathed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#322 [19:38] <Mightyena> unscathed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#323 [19:56] * Clauclau [webchat@fixed-187-190-167-251.totalplay.net] has joined #minecrafthelp
#324 [19:57] <Clauclau> Hi I can’t enter to my account, it tells me: “Something went wrong. Try again or try in Xbox.com” please help me
#325 [19:58] * Clauclau [webchat@fixed-187-190-167-251.totalplay.net] has quit. (Client Quit)
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#329 [20:56] * dominic [webchat@202.169.124.173] has joined #minecrafthelp
#330 [20:56] <Ian_> I'm trying to get a refund
#331 [20:56] <Ian_> Any help?
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#333 [20:58] <dominic> hello so i bought minecraft java 6 years ago. i wentt to download the game 3 months ago and it said i still owned the game so i played about 3hrs and stop playing i left the game on my desktop for that 3 month. i just went to go play the game with my friends and now its saying i dont own the game. i need help
#334 [20:58] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#335 [21:03] <dominic> ?
#336 [21:03] <dominic> any help?
#337 [21:09] * TapeShape [webchat@c-76-24-10-56.hsd1.ma.comcast.net] has joined #minecrafthelp
#338 [21:09] <TapeShape> hello
#339 [21:09] <dominic> i dont think there is any help on this website its all fake by the looks of it
#340 [21:09] <TapeShape> lmao really
#341 [21:10] <dominic> been on here for 15 minutes and nothing
#342 [21:10] <TapeShape> aight
#343 [21:10] <TapeShape> good luck my friend
#344 [21:10] <dominic> you can still try if you want
#345 [21:10] <dominic> ima give em 10 minutes to say something
#346 [21:11] <TapeShape> eh
#347 [21:11] <TapeShape> i can wait til morning
#348 [21:11] <TapeShape> adios amigo
#349 [21:11] <TapeShape> adios amigo
#350 [21:11] * TapeShape [webchat@c-76-24-10-56.hsd1.ma.comcast.net] has left #minecrafthelp
#351 [21:11] <dominic> lol
#352 [21:14] <CubeTheThird> dominic, what's u?
#353 [21:14] <dominic> sorry, whats?
#354 [21:14] <dominic> hello so i bought minecraft java 6 years ago. i wentt to download the game 3 months ago and it said i still owned the game so i played about 3hrs and stop playing i left the game on my desktop for that 3 month. i just went to go play the game with my friends and now its saying i dont own the game. i need help
#355 [21:14] <dominic> thats my problem
#356 [21:15] <CubeTheThird> dominic, what's your minecraft username?
#357 [21:16] <dominic> it wont even let me see my username now because its saying you need to own minecraft for a user name
#358 [21:16] <dominic> but it was ZombieBoyXD
#359 [21:17] <CubeTheThird> dominic, ahh ok, so you have a legacy account from what I can tell. You'll need to migrate it to a mojang account
#360 [21:17] <CubeTheThird> ??> dominic account/migrate
#361 [21:17] <Mightyena> dominic: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#362 [21:18] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#363 [21:18] <dominic> i have tried that but couldnt get it to work
#364 [21:19] <CubeTheThird> dominic, in that case you'll have to contact Mojang support for assistance with the migration
#365 [21:19] <CubeTheThird> ??> dominic mojang/email
#366 [21:19] <Mightyena> dominic: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#367 [21:19] <Mightyena> dominic: Note: Do NOT send more than one at a time.
#368 [21:19] <CubeTheThird> dominic, are you logged in with your username + password in the game launcher?
#369 [21:19] <dominic> its saying wrong username or password but its the correct password, im not 100% sure about my username
#370 [21:20] <CubeTheThird> dominic, well the username you gave me is indeed registered
#371 [21:20] <dominic> yes
#372 [21:20] <CubeTheThird> dominic, you aren't by chance using a proxy or VPN?
#373 [21:20] <dominic> oh ok im using the correct username and password its its telling me its wrong
#374 [21:21] <dominic> no
#375 [21:21] <CubeTheThird> dominic, hmm. Sometimes certain things block the login connection, and it just tells you the password is wrong. Mind if we run a quick scan to check for problematic stuff?
#376 [21:21] <CubeTheThird> ??> dominic tools/hjt
#377 [21:21] <Mightyena> dominic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#378 [21:21] <Mightyena> dominic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#379 [21:22] * Mika [webchat@172.103.167.134.tpia.cipherkey.com] has joined #minecrafthelp
#380 [21:23] <dominic> will try
#381 [21:23] <Mika> anyone know why I can't see skins anymore?
#382 [21:23] <Mika> everyone shows up as steve or alex to me including myself
#383 [21:24] <CubeTheThird> Mika, this only recently started happening?
#384 [21:24] <Mika> no its been months
#385 [21:24] <CubeTheThird> Mika, hmm ok let's run a scan to see if you have something blocking the skin server
#386 [21:24] <CubeTheThird> ??> Mika tools/hjt
#387 [21:24] <Mightyena> Mika: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#388 [21:24] <Mightyena> Mika: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#389 [21:24] <dominic> ok i done the scan now what?
#390 [21:25] <CubeTheThird> dominic, give the copy the report onto http://paste.ubuntu.com and give the URL here.
#391 [21:26] <dominic> https://paste.ubuntu.com/p/X8JbdMYCtz/
#392 [21:26] <dominic> done
#393 [21:27] <CubeTheThird> dominic, one moment
#394 [21:27] <dominic> ok
#395 [21:28] <CubeTheThird> dominic, hmm I'm not seeing anything specific that's a problem for your issue, though I could have you run a malware scan I suppose
#396 [21:28] <CubeTheThird> ??> dominic av/adwcleaner
#397 [21:28] <Mightyena> dominic: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#398 [21:28] <Mightyena> dominic: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#399 [21:28] <Mika> https://paste.ubuntu.com/p/5RRdwWQRTB/
#400 [21:29] <CubeTheThird> Mika, ah, you've got malware
#401 [21:29] <CubeTheThird> ??> Mika av/adwcleaner
#402 [21:29] <Mightyena> Mika: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#403 [21:29] <Mightyena> Mika: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#405 [21:34] * dominic [webchat@202.169.124.173] has joined #minecrafthelp
#406 [21:34] <dominic> ok im back and i did that
#407 [21:36] <dominic> am i in the right chat or is this a different one?
#408 [21:39] <CubeTheThird> dominic, same one. Any difference with the login?
#409 [21:41] * Mika [webchat@172.103.167.134.tpia.cipherkey.com] has joined #minecrafthelp
#410 [21:41] <Mika> I am back
#411 [21:41] <dominic> so i loged into my other account and its saying i own the game now? yesterday i checked all my accounts
#412 [21:42] <dominic> yesterday on this same account it was telling me i had to buy the game but now its saying i own it
#413 [21:42] <dominic> so i guess its fixed
#414 [21:43] <Mika> should I just load up minecraft now that I finished running that
#415 [21:43] <CubeTheThird> oh.. well that's good
#416 [21:43] <CubeTheThird> Mika, ok. Any improvement?
#417 [21:44] <dominic> oh no i think im good then?
#418 [21:44] <Mika> I am loading minecraft
#419 [21:45] <CubeTheThird> dominic, sounds like it's working right to me
#420 [21:45] <dominic> yeah it is
#421 [21:47] <Mika> It worked!
#422 [21:47] <Mika> Thank you very much
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#426 [23:02] * SlimeDiamond_ [~SlimeDiam@flag.tedster.net] has quit. (Quit: leaving)
#427 [23:08] <RustyBlox> Hello. I need help figuring out why my framerate in Minecraft is so low. After running it for a couple minutes, it even goes down to 1 fps. I'm on an Acer Nitro 5 gaming laptop that should be able to easily handle Minecraft.
#428 [23:14] * RustyBlox [webchat@c-76-20-38-20.hsd1.ca.comcast.net] has joined #minecrafthelp
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#431 [23:30] * teggy [webchat@23-115-137-130.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#432 [23:30] <teggy> hello
#433 [23:30] <Peculiar> Hello, Are Realms prepaid cards really a thing, I cannot find them anywhere to buy one so i can renew my realm, my bank has blocked sweeden and so i cannot use normal methods to pay for my realm, also the site will not let me use payapl to pay either
#434 [23:31] <teggy> me and my friend are trying to play together on LAN, but her world never shows up on multiplayer.
#435 [23:31] <teggy> and rarely, whenever i go on her world i just get kicked out immediately.
#436 [23:48] * Mr_Egg [webchat@c-73-229-85-32.hsd1.co.comcast.net] has joined #minecrafthelp
#437 [23:49] <Mr_Egg> so I'm trying to play minecraft 1.5 and 1.5.1 but every time I try and play it crashes