#1 [00:02] <Mr_Egg> https://paste.gg/p/anonymous/527452ab038f4b6298f7aeb39bcdad99
#2 [00:09] <Mr_Egg> How can I fix this
#3 [01:57] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
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#7 [04:52] * Bob [webchat@122.104.45.53] has joined #minecrafthelp
#8 [04:52] <Bob> Hello?
#9 [04:53] <Bob> I have an issue with my minecraft launcher, when I press play it takes me to Minecraft game to load but then crashes when it's 80% loaded, everytime.
#10 [04:55] <Andrio> ??> Bob tools/HJT
#11 [04:55] <Mightyena> Bob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#12 [04:55] <Mightyena> Bob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#13 [04:56] <Bob> Alright.
#14 [04:59] <Bob> https://paste.ubuntu.com/p/g244XqxswC/
#15 [04:59] <Bob> I hope that helps.
#16 [05:02] <Andrio> Bob, you'll need to remove PremierOpinion, probably by doing an antimalware scan
#17 [05:02] <Andrio> ??> Bob AV/ADWCleaner
#18 [05:02] <Mightyena> Bob: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#19 [05:02] <Mightyena> Bob: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#20 [05:02] <Bob> Alright.
#21 [05:45] * LetMeRegisterOnMojang [webchat@host-82-212-132-104.dynamic.voo.be] has joined #minecrafthelp
#22 [05:47] <LetMeRegisterOnMojang> Hi, I'm trying to register an account for Minecraft. Whenever I try to do so from the website I constantly get the following error on submission: "IllegalArgumentException: Registration failed."
#23 [05:49] * avia [webchat@118.208.175.38] has joined #minecrafthelp
#24 [05:51] <avia> the minecraft launcher will not log me into my account and keeps giving me an error with my connection
#25 [05:54] * avia [webchat@118.208.175.38] has quit. (Client Quit)
#26 [06:02] * Luke_ [webchat@host86-188-28-3.range86-188.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#27 [07:22] * Experqeud [webchat@host-176-36-176-118.la.net.ua] has joined #minecrafthelp
#28 [07:22] * Silvio [webchat@151.64.218.212] has joined #minecrafthelp
#29 [07:22] <Silvio> Hi
#30 [07:23] <Experqeud> tlauncher.org removed mojang blacklist and replace to https://repo.tlauncher.org/update/blockedserver
#31 [07:23] <Experqeud> why don't you react to this? it is used by millions
#32 [07:23] <Silvio> Is there anyone I can talk to?
#33 [07:24] <Greymagic27> Experqeud, If you want to bring it up with mojang you'll need to email them
#34 [07:24] <Greymagic27> ??> Experqeud mojang/email
#35 [07:24] <Mightyena> Experqeud: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#36 [07:24] <Mightyena> Experqeud: Note: Do NOT send more than one at a time.
#37 [07:24] <Greymagic27> Silvio, Hi. What's the issue?
#38 [07:25] <Silvio> I probelmi in login tells me invalid password or email but they are right, and on the Java site it lets me in and in minecraft no, ( both in the launcher and official minecraft site does not let me in )
#39 [07:25] <Experqeud> I wrote to them, they said to write to me here
#40 [07:25] <Silvio> problems *
#41 [07:25] <Greymagic27> Experqeud, As we're only volunteers we can't help with that. When did you send them the email?
#42 [07:25] <Greymagic27> Silvio, Let's check for any programs that are known to cause your issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#43 [07:26] <Greymagic27> ??> Silvio tools/hjt
#44 [07:26] <Mightyena> Silvio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#45 [07:26] <Mightyena> Silvio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#46 [07:26] <Experqeud> Sent a month ago
#47 [07:26] <Greymagic27> Experqeud, Reply to them. Like I said, we're volunteers so we can't help with blacklist requests
#48 [07:26] <Experqeud> It looks very strange when they block everyone except them. It seems like a conspiracy.
#49 [07:27] <Silvio> @Mightyena is sicure?
#50 [07:27] <Greymagic27> Silvio, Yes. The tool is safe
#51 [07:27] <Silvio> Okey, 2 min and there are
#52 [07:29] * Experqeud [webchat@host-176-36-176-118.la.net.ua] has quit. (Quit: webchat.esper.net)
#53 [07:31] <Silvio> has it arrived?
#54 [07:31] <Greymagic27> Silvio, You need to send the URL here
#55 [07:32] <Silvio> https://paste.ubuntu.com/p/pSfRxVR4TW/
#56 [07:32] <Silvio> Sorry
#57 [07:32] <Greymagic27> ??> Silvio win/hosts/edit
#58 [07:32] <Mightyena> Silvio: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#59 [07:32] <Mightyena> Silvio: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#60 [07:32] <Greymagic27> Silvio, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#61 [07:35] <Silvio> Sorry not understood which menu, the control pan or system or settings?
#62 [07:35] <Greymagic27> Silvio, Press the windows key, that's your start menu
#63 [07:39] <Silvio> Do I change my account password?
#64 [07:39] <Greymagic27> Silvio, Once you've removed the entries, yes
#65 [07:39] <Silvio> 1 minuts
#66 [07:41] <Silvio> Okey, what do I do now?
#67 [07:43] <Silvio> Greymagic27 what do i now?
#68 [07:46] <Silvio> ehm.. Someone who answers me?
#69 [08:34] * secret456 [webchat@mm-40-39-212-37.vitebsk.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#70 [08:36] <secret456> Hello. I bought minecraft in 2011, and now I noticed that neither the mail nor the password is correct, apparently someone stole the account.
#71 [08:37] * dhtdht020 [~dhtdht020@46-117-79-150.bb.netvision.net.il] has joined #minecrafthelp
#72 [08:38] * dhtdht020 [~dhtdht020@46-117-79-150.bb.netvision.net.il] has quit. (Remote host closed the connection)
#73 [08:52] <Greymagic27> secret456, Hi. Have you emailed mojang about this?
#74 [08:53] <secret456> No, I don’t know where to write, I tried to find.
#75 [08:53] <Greymagic27> ??> secret456 account/send-email
#76 [08:53] <Mightyena> secret456: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#77 [08:54] <secret456> I have changed the email, but with which I bought I have.
#78 [08:54] <secret456> More precisely, my minecraft account was stolen from me and my mail was changed
#79 [08:54] <Greymagic27> secret456, Email mojang using the link that Mightyena sent above.
#80 [08:55] <secret456> Thanks
#81 [08:58] * majed47 [webchat@dslb-002-207-124-020.002.207.pools.vodafone-ip.de] has joined #minecrafthelp
#82 [08:58] <majed47> ich kann minecraft nicht herunterladen
#83 [08:59] <majed47> https://resources.download.minecraft.net/9c/9cfe4eb22eacb882f21d6bf63afeb51c2825c7fa
#84 [09:05] * mattym- [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#85 [09:08] * Mr_Egg [webchat@c-73-229-85-32.hsd1.co.comcast.net] has joined #minecrafthelp
#86 [09:10] <Mr_Egg> Im trying to play Minecraft 1.5 1.5.2 but it crashes everytime i try to open it
#87 [09:11] <Mr_Egg> 1.5 - 1.5.2*
#88 [09:14] * FlexGFX [webchat@p5DD71B0A.dip0.t-ipconnect.de] has joined #minecrafthelp
#89 [09:16] * secret456 [webchat@mm-40-39-212-37.vitebsk.dynamic.pppoe.byfly.by] has quit. (Quit: webchat.esper.net)
#90 [09:19] <FlexGFX> So this might be a bit complicated: i moved so i need to answer my Security questions (which i forgot) when i log into Minecraft.net but my account runs on my old email adress ending on gmx.de and gmx deleted all emails ending on .de. So i cant reset my Security questions as my Email doesnt exist anymore.
#91 [09:21] * FlexGFX [webchat@p5DD71B0A.dip0.t-ipconnect.de] has joined #minecrafthelp
#92 [09:21] <FlexGFX> So this might be a bit complicated: i moved so i need to answer my Security questions (which i forgot) when i log into Minecraft.net but my account runs on my old email adress ending on gmx.de and gmx deleted all emails ending on .de. So i cant reset my Security questions as my Email Adress doesnt exist anymore.
#93 [09:22] * Mr_Egg [webchat@c-73-229-85-32.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#94 [09:24] * Jazzy [webchat@host86-166-34-247.range86-166.btcentralplus.com] has joined #minecrafthelp
#95 [09:24] <Jazzy> my minecrafts not responding
#96 [09:27] <Greymagic27> ??> Jazzy av/adwcleaner
#97 [09:27] <Mightyena> Jazzy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#98 [09:27] <Mightyena> Jazzy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#99 [09:27] <Jazzy> ok
#100 [09:29] * Jazzy [webchat@host86-166-34-247.range86-166.btcentralplus.com] has quit. (Client Quit)
#101 [09:33] * Jazzy [webchat@host86-166-34-247.range86-166.btcentralplus.com] has joined #minecrafthelp
#102 [09:33] <Jazzy> ok its just finished restarting
#103 [09:34] <Jazzy> my pc
#104 [09:34] <Greymagic27> Jazzy, Welcome back. Try the game now.
#105 [09:38] <Jazzy> It worked thank you
#106 [09:38] <Greymagic27> Jazzy, no problem. Have a nice day!
#107 [09:38] <Jazzy> you to!
#108 [09:38] * Jazzy [webchat@host86-166-34-247.range86-166.btcentralplus.com] has quit. (Client Quit)
#109 [09:56] * Spir27 [webchat@cpc84807-aztw28-2-0-cust247.18-1.cable.virginm.net] has joined #minecrafthelp
#110 [09:57] <Spir27> Having a fail to save download error. all incompatible software uninstalled and checked
#111 [09:57] <Greymagic27> ??> Spir27 screenshot/external
#112 [09:57] <Mightyena> Spir27: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#113 [09:57] <Mightyena> Spir27: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#114 [09:58] <Spir27> https://imgur.com/a/JbHs07F
#115 [10:02] <Greymagic27> Spir27, Have you ran adwcleaner yet?
#116 [10:03] <Spir27> No - though I can?
#117 [10:03] <Greymagic27> ??> Spir27 av/adwcleaner
#118 [10:03] <Mightyena> Spir27: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#119 [10:03] <Mightyena> Spir27: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#120 [10:08] * Dante [webchat@c-73-149-58-38.hsd1.ma.comcast.net] has joined #minecrafthelp
#121 [10:09] <Dante> Hello, someone last night was able to hack into my account and change the parent email, i was able to change the password back but now still have his parent email on my account. Is there anyway to change that back so he doesn't get inside my account again? Thanks.
#122 [10:10] * Spir27 [webchat@cpc84807-aztw28-2-0-cust247.18-1.cable.virginm.net] has joined #minecrafthelp
#123 [10:10] <Greymagic27> Dante, As you don't have access to the email, you'll need to email mojang
#124 [10:10] <Greymagic27> ??> Dante account/send-email
#125 [10:10] <Mightyena> Dante: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#126 [10:10] <Dante> no i have access to the email
#127 [10:11] <Spir27> Hi - back now. Ran adwcleaner - removed a few things.
#128 [10:11] <Dante> or do you mean the parent email
#129 [10:11] <Greymagic27> Spir27, Welcome back. See if Minecraft will download the needed files now
#130 [10:11] <Spir27> nope, just tried
#131 [10:11] <Dante> i have access to the main email on the account just not the parent email.
#132 [10:11] <Greymagic27> Dante, Email mojang using the link that Mightyena provided above. In the email box put the email that used to be linked to your account
#133 [10:12] <Greymagic27> Spir27, I'd like to make sure nothing on your PC is causing the issue, such as wacky AVs or VPNs. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#134 [10:12] <Greymagic27> ??> Spir27 tools/hjt
#135 [10:12] <Mightyena> Spir27: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#136 [10:12] <Mightyena> Spir27: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#137 [10:13] <Dante> OKay Greymagic27, now that ive done that what is the Transaction ID
#138 [10:13] <Greymagic27> ??> Dante account/trans-id
#139 [10:13] <Mightyena> Dante: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#140 [10:14] <Spir27> https://paste.ubuntu.com/p/DGXgyb3SxQ/
#141 [10:15] <Greymagic27> Spir27, Follow these instructions: https://forums.malwarebytes.com/topic/249582-removal-instructions-for-segurazo/
#142 [10:17] * Spir27 [webchat@cpc84807-aztw28-2-0-cust247.18-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#143 [10:19] * `GrassyTgbYT [webchat@abts-tn-dynamic-064.164.174.122.airtelbroadband.in] has joined #minecrafthelp
#144 [10:19] <`GrassyTgbYT> hello
#145 [10:19] <`GrassyTgbYT> anyone online?
#146 [10:20] <Greymagic27> `GrassyTgbYT, Hey. What's the issue?
#147 [10:20] <`GrassyTgbYT> I couldnt log into the java launcher
#148 [10:20] <`GrassyTgbYT> it says "Sorry! Make sure you are online and try again"
#149 [10:21] <Greymagic27> `GrassyTgbYT, Let's start by checking for any software on your PC that is known to cause this type of issue
#150 [10:21] <Greymagic27> ??> `GrassyTgbYT tools/hjt
#151 [10:21] <Mightyena> `GrassyTgbYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#152 [10:21] <Mightyena> `GrassyTgbYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#153 [10:21] <`GrassyTgbYT> ok k
#154 [10:25] <`GrassyTgbYT> https://paste.ubuntu.com/p/d794fPgDyC/
#155 [10:25] <`GrassyTgbYT> here you go
#156 [10:26] <Greymagic27> Can you uninstall K7?
#157 [10:27] <`GrassyTgbYT> why
#158 [10:27] <`GrassyTgbYT> i just disabled it
#159 [10:27] <Greymagic27> Because it's possible it's causing the issue even when disabled
#160 [10:27] * mayary [webchat@FL1-122-133-37-103.chb.mesh.ad.jp] has joined #minecrafthelp
#161 [10:27] <`GrassyTgbYT> oh,
#162 [10:29] * `GrassyTgbYT [webchat@abts-tn-dynamic-064.164.174.122.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#163 [10:29] * `GrassyTgbYT [webchat@abts-tn-dynamic-064.164.174.122.airtelbroadband.in] has joined #minecrafthelp
#164 [10:29] <`GrassyTgbYT> hello
#165 [10:29] * Jake00900 [webchat@cpc1-newt35-2-0-cust3257.19-3.cable.virginm.net] has joined #minecrafthelp
#166 [10:29] <`GrassyTgbYT> I am back
#167 [10:30] <Greymagic27> `GrassyTgbYT, Welcome back
#168 [10:30] <`GrassyTgbYT> so what should I do now
#169 [10:30] <Greymagic27> `GrassyTgbYT, See if the launcher will work now
#170 [10:30] * Jake00900 [webchat@cpc1-newt35-2-0-cust3257.19-3.cable.virginm.net] has quit. (Client Quit)
#171 [10:31] <`GrassyTgbYT> ok dude
#172 [10:32] <`GrassyTgbYT> Thank you
#173 [10:32] <`GrassyTgbYT> Finnaly It works
#174 [10:33] <Greymagic27> No problem!
#175 [10:34] <`GrassyTgbYT> can I bookmark this site if i hae any urgent issues
#176 [10:34] <`GrassyTgbYT> have*
#177 [10:34] <Greymagic27> `GrassyTgbYT, Go ahead :)
#178 [10:35] <`GrassyTgbYT> Thank you guys! You guys are the best! And Minecraft is my favorite game!
#179 [11:01] * Dante [webchat@c-73-149-58-38.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#180 [11:03] * mayary [webchat@FL1-122-133-37-103.chb.mesh.ad.jp] has quit. (Quit: webchat.esper.net)
#181 [11:09] * Kewsoon [webchat@agox189.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#182 [11:09] <Kewsoon> i bought minecraft and i can play only demo
#183 [11:11] <Greymagic27> ??> Kewsoon launcher/relog
#184 [11:11] <Mightyena> Kewsoon: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#185 [11:11] * ulascancik [webchat@77.70.4.167] has joined #minecrafthelp
#186 [11:12] <ulascancik> Hi I deactiveted my acount 2 months ago or 1 I don't remamber clearly and I want to open it again but I don't know how can you help me
#187 [11:15] <Greymagic27> ??> ulascancik account/send-email
#188 [11:15] <Mightyena> ulascancik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#189 [11:23] * Kewsoon [webchat@agox189.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#190 [11:23] * Salted_Salt [webchat@ue.tmodns.net] has joined #minecrafthelp
#191 [11:25] <Salted_Salt> Hey all. For the most recent snapshot and 1.14 and maybe 1.13 if i can remember, i've been getting internal server lag spikes and no patch has fixed it at all. came here to see if anyone had a clue on what to do
#192 [11:30] * Salted_Salt [webchat@ue.tmodns.net] has quit. (Quit: webchat.esper.net)
#193 [11:36] * Karlik401 [webchat@87-119-178-106.tll.elisa.ee] has joined #minecrafthelp
#194 [11:37] <Karlik401> Hey i have a problem i just bought minecraft and i try do go to hypixel and then java.lang.IllegalStateException: failed to create a child event loop and if i try o go to single player the game crashes
#195 [11:58] * FlexGFX [webchat@p5DD71B0A.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#196 [12:10] * seba [webchat@pc-97-250-214-201.cm.vtr.net] has joined #minecrafthelp
#197 [12:11] <seba> the launcher does not let me log in to the game
#198 [12:11] <seba> how can i fix this?
#199 [12:16] * AzraelGodKing [webchat@c-73-173-103-40.hsd1.md.comcast.net] has joined #minecrafthelp
#200 [12:17] <seba> i cant log in to the game
#201 [12:17] <AzraelGodKing> I cannot change my password its been an hour and half and i have received the password reset email checked spam too be sure
#202 [12:19] * seba [webchat@pc-97-250-214-201.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#203 [12:20] * Karlik401 [webchat@87-119-178-106.tll.elisa.ee] has quit. (Quit: webchat.esper.net)
#204 [12:48] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 206 seconds)
#205 [12:50] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#206 [12:55] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#207 [14:15] * Joe [webchat@c-98-204-40-18.hsd1.dc.comcast.net] has joined #minecrafthelp
#208 [14:16] <Joe> I lost access to my email account and forgot the security questions to my minecraft account. How do i get access to my account back?
#209 [14:16] <Greymagic27> ??> Joe account/send-email
#210 [14:16] <Mightyena> Joe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#211 [14:19] <Joe> how do you find out your transaction id? i bought this game a long time ago
#212 [14:20] <Greymagic27> ??> Joe account/trans-id
#213 [14:20] <Mightyena> Joe: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#214 [14:50] * MapleMax09 [webchat@072-185-123-239.res.spectrum.com] has joined #minecrafthelp
#215 [14:51] <MapleMax09> hello. i made a new account today and i can login from the website on my phone but when i try to login on pc it says invalid username or password
#216 [14:57] <Lurks> MapleMax09 did you use any kind of alt generator/authentication/mcleak/pirated or similar websites/programs before?
#217 [14:57] * cheerleader178 [webchat@h202.212.20.98.static.ip.windstream.net] has joined #minecrafthelp
#218 [14:58] <cheerleader178> Hello! I want to buy Minecraft Java Edition but when I go to minecraft.net and try to log in, the log in button does nothing. It doesn't say anything, it just turns gray to green. I am able to log into my mojang account though.
#219 [15:00] <MapleMax09> Lurks yeah my brother did he gave me this pc about a week ago
#220 [15:01] <Lurks> MapleMax09 what operating system is the computer on?
#221 [15:01] <Lurks> cheerleader178 have you use any kind of alt generator/authentication/mcleak/pirated or similar websites/programs before?
#222 [15:02] <cheerleader178> No.
#223 [15:02] <MapleMax09> @lurks windows 10 i bought the java version
#224 [15:03] <Lurks> MapleMax09 the program/websites that's been used is probably the cause of this issue, we can have a check to make sure it is with this tool
#225 [15:03] <Lurks> ??> MapleMax09 tools/hjt
#226 [15:03] <Mightyena> MapleMax09: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#227 [15:03] <Mightyena> MapleMax09: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#228 [15:04] <Lurks> cheerleader178 do you have any other devices to try and log in on the websites? like on phone
#229 [15:04] <MapleMax09> @lurks okay ty ill post when im done
#230 [15:04] <cheerleader178> It lets me log in on my phone and I also have Minecraft Pocket edition
#231 [15:07] <MapleMax09> https://paste.ubuntu.com/p/bnSQQpZ7Cf/
#232 [15:09] <Lurks> ??> MapleMax09 info/mcleaks
#233 [15:09] <Mightyena> MapleMax09: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#234 [15:09] <Mightyena> MapleMax09: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#235 [15:09] <Lurks> ??> Mightyena win/hosts/edit
#236 [15:09] <Mightyena> Mightyena: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#237 [15:09] <Mightyena> Mightyena: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#238 [15:16] * cheerleader178 [webchat@h202.212.20.98.static.ip.windstream.net] has joined #minecrafthelp
#239 [15:17] <cheerleader178> okay I have returned
#240 [15:18] <MapleMax09> okay i got it what do i delete i dont wanna delete anything important
#241 [15:18] <Lurks> cheerleader178 welcome back, i suspect it might be someone has used a pirated websites/programs to make sure it is, we can run a tool to see
#242 [15:19] <Lurks> MapleMax09 delete any lines contain mojang entrys
#243 [15:19] <Lurks> ??> cheerleader178 tools/hjt
#244 [15:19] <Mightyena> cheerleader178: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#245 [15:19] <Mightyena> cheerleader178: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#246 [15:20] <MapleMax09> Lurks youre a life saver you too mightyena ty both :)
#247 [15:21] <Lurks> MapleMax09 wonderful, make sure to change your password, don't let anyone go on those websites again
#248 [15:22] <MapleMax09> will do enjoy the rest of your day guys :)
#249 [15:22] * MapleMax09 [webchat@072-185-123-239.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#250 [15:22] <cheerleader178> here is the link to the pastebin: https://paste.ubuntu.com/p/Td9fBBP48v/
#251 [15:22] <cheerleader178> i'm not sure if I did it correctly.
#252 [15:23] <Lurks> cheerleader178 that's correct
#253 [15:24] <cheerleader178> okay
#254 [15:24] <Lurks> cheerleader178 it appears someone has used a pirated websites or some sort to it
#255 [15:24] <Lurks> ??> cheerleader178 info/mcleaks
#256 [15:24] <Mightyena> cheerleader178: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#257 [15:24] <Mightyena> cheerleader178: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#258 [15:24] <Lurks> ??> cheerleader178 win/hosts/edit
#259 [15:24] <Mightyena> cheerleader178: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#260 [15:24] <Mightyena> cheerleader178: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#261 [15:31] <cheerleader178> Thanks so much! I am able to log in now!
#262 [15:32] <Lurks> cheerleader178 wonderful, remember to change your password
#263 [15:40] <cheerleader178> Okay I will make sure I do!
#264 [15:45] * finerstorm30 [webchat@97e7b738.skybroadband.com] has joined #minecrafthelp
#265 [15:46] <finerstorm30> my game gets to around 3 quarters loaded then crashes every time
#266 [15:48] <Lurks> ??> finerstorm30 av/adwcleaner
#267 [15:48] <Mightyena> finerstorm30: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#268 [15:48] <Mightyena> finerstorm30: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#269 [15:49] <finerstorm30> i already have a antivirus software installed on my computer but i can still use the link if that would be useful
#270 [15:50] <Lurks> finerstorm30 what anti-virus do you have?
#271 [15:50] <finerstorm30> mcafee total protection
#272 [15:51] <Lurks> finerstorm30 McAfee is awfully terrible, should uninstall it, not many people like them
#273 [15:53] <finerstorm30> yeh no im ok, theyve removed a lot of viruses already and computer works a lot better, they have software which improves the speed of browsers and have anything you could need, password prtection, firewalls, antivirus scans, removes unwanted files.... ill keep it thanks
#274 [15:55] <Lurks> finerstorm30 ok, there are virus that can slip pass any anti-viruses, run the adwcleaner scan, it might find some more
#275 [16:02] * thanoslover69 [webchat@ool-ad0259b1.dyn.optonline.net] has joined #minecrafthelp
#276 [16:04] <thanoslover69> So I just checked that I have a redeemable code for minecraft for windows 10 but I already redeemed it and I don't remember what ID i did it on so can I get a new one or fix this problem somehow
#277 [17:26] * Justin [webchat@ip-203-211-88-1.as45177.net] has joined #minecrafthelp
#278 [17:26] <Justin> hello?
#279 [17:26] <Justin> I have a transaction ID from long ago how do I reuse it?
#280 [17:40] * Bot7530 [webchat@c-98-193-65-163.hsd1.il.comcast.net] has joined #minecrafthelp
#281 [17:40] <Bot7530> Hello
#282 [17:41] <Bot7530> I try to login to the Minecraft Launcher but it says invalid email or password
#283 [17:43] * Bot7530 [webchat@c-98-193-65-163.hsd1.il.comcast.net] has quit. (Client Quit)
#284 [17:55] * ZitronensaftMC [webchat@ip-37-201-186-165.hsi13.unitymediagroup.de] has joined #minecrafthelp
#285 [17:56] <ZitronensaftMC> Before my question here, only English is supported or. (My english is not good i have to translate it into google translator.)
#286 [17:57] <ZitronensaftMC> ?
#287 [18:00] <ZitronensaftMC> Or is German supported? ?
#288 [18:02] * Jarby [webchat@c-73-181-116-245.hsd1.co.comcast.net] has joined #minecrafthelp
#289 [18:16] * proxi [webchat@75-25-113-85.lightspeed.brlnca.sbcglobal.net] has joined #minecrafthelp
#290 [18:17] <proxi> My launcher is messed up
#291 [18:17] <proxi> i have the minecraft folder on my mac
#292 [18:17] <ZitronensaftMC> I will be automatically logged out of the launcher.
#293 [18:18] <proxi> my launcher doesn’t use the Minecraft folder I have on my Mac
#294 [18:18] <proxi> but an clean one that idk how to change
#295 [18:18] <proxi> does this make any sense
#296 [18:18] <ZitronensaftMC> okey
#297 [18:19] <proxi> How can I transfer one of my world data to the clean launcher if that is possible
#298 [18:22] <ZitronensaftMC> no idea proxi
#299 [18:23] <proxi> oh
#300 [18:23] <proxi> do you know how to get my old launcher back?
#301 [18:25] <proxi> If not what should I do
#302 [18:33] * JSauce [webchat@75-25-113-85.lightspeed.brlnca.sbcglobal.net] has joined #minecrafthelp
#303 [18:33] <JSauce> My launcher isn’t working
#304 [19:00] * proxi [webchat@75-25-113-85.lightspeed.brlnca.sbcglobal.net] has joined #minecrafthelp
#305 [19:00] <proxi> My Minecraft launcher isn’t worlking
#306 [19:01] <proxi> I really don’t know what happened but my Minecraft launcher that connects me to my survival world is gone
#307 [19:01] <proxi> And I have a “clean” launcher
#308 [19:01] <proxi> With nothing
#309 [19:03] <proxi> I have my minecraft folder and my saves folder but they don’t go to the same launcher
#310 [19:03] * endorphyn [webchat@142-217-101-241.telebecinternet.net] has joined #minecrafthelp
#311 [19:03] <proxi> How can I get my “old” launcher back or transfer my files to my “clean” launcher
#312 [19:05] <endorphyn> i do not have access to my ancient email and now i cant reset my password anymore and i dont remember what my password is .... how could i change the email of the account so i can change the password ? or other trick i can do to help me connect myself on the account
#313 [19:16] * endorphyn [webchat@142-217-101-241.telebecinternet.net] has quit. (Quit: webchat.esper.net)
#314 [19:16] * endorphyn [webchat@142-217-101-241.telebecinternet.net] has quit. (Quit: webchat.esper.net)
#315 [19:19] * ZitronensaftMC [webchat@ip-37-201-186-165.hsi13.unitymediagroup.de] has left #minecrafthelp
#316 [19:26] * Penduk [webchat@121-74-180-243.telstraclear.net] has joined #minecrafthelp
#317 [19:26] <Penduk> anyone on?
#318 [19:27] <Penduk> I need halp
#319 [19:30] <Penduk> problem is my brother decided he wanted to play Minecraft with me while I was in fiji so he installed a free Minecraft account maker MCleaks. He logged in and now that I am home it won't let me login on my home PC but I can login everywhere else
#320 [19:30] <Penduk> gives me Invalid email or password
#321 [19:44] * Name [webchat@c-71-236-143-29.hsd1.or.comcast.net] has joined #minecrafthelp
#322 [19:44] * Name is now known as Guest58196
#323 [19:45] <Guest58196> Hello, I am unable to log into the minecraft.net website. When I click login, nothing happens. Are the servers down?
#324 [19:47] * Guest58196 [webchat@c-71-236-143-29.hsd1.or.comcast.net] has quit. (Client Quit)
#325 [20:01] * Thijmen [webchat@ip565e4d0e.direct-adsl.nl] has joined #minecrafthelp
#326 [20:01] <Thijmen> hello
#327 [20:01] <Thijmen> can someone help me with this error
#328 [20:01] <Thijmen> game error
#329 [20:36] * Temprists_Fish [webchat@ool-2f149807.dyn.optonline.net] has joined #minecrafthelp
#330 [20:37] <Temprists_Fish> Hello. I have issues logging into Hypixel and The Hive and Minepixel.
#331 [20:37] <Temprists_Fish> I need help.
#332 [20:38] <Temprists_Fish> It says that I need to connect to my internet but my internet is the best!
#333 [20:43] <Temprists_Fish> Guys?
#334 [20:44] <Temprists_Fish> Can I get help?
#335 [20:44] <Temprists_Fish> Hello...?
#336 [20:44] * Temprists_Fish [webchat@ool-2f149807.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#337 [20:48] * Justin [webchat@ip-203-211-88-1.as45177.net] has quit. (Quit: webchat.esper.net)
#338 [21:02] * mattym- is now known as mattym
#339 [21:13] * niceskinnygirl [webchat@c-73-48-211-185.hsd1.ca.comcast.net] has joined #minecrafthelp
#340 [21:51] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#341 [22:07] * Yellowmane [webchat@cpe-66-68-56-9.austin.res.rr.com] has joined #minecrafthelp
#342 [22:08] <Yellowmane> So, I finally upgraded Minecraft Java to the latest version yesterday, and have found that it crashes with the final message of "Process crashed with exit code -1073740791"
#343 [22:09] <Yellowmane> I've been digging around trying to find anything on this error to no avail and am looking for help, if possible.
#344 [22:14] <Yellowmane> As well, here is a Google Doc with the full log ... if this helps ... https://tinyurl.com/y5xveeot
#345 [22:14] <mattym> Yellowmane, Just a moment.
#346 [22:15] <Yellowmane> Bake your Tyme
#347 [22:15] <Yellowmane> er Thyme (badum TISH)
#348 [22:15] <mattym> Yellowmane, If memory serves, there can be a few causes for that error. I am going to have you get two different logs.
#349 [22:15] <mattym> ??> Yellowmane win/dxdiag
#350 [22:15] <Mightyena> Yellowmane: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#351 [22:16] <mattym> ??> Yellowmane tools/hjt
#352 [22:16] <Mightyena> Yellowmane: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#353 [22:16] <Mightyena> Yellowmane: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#354 [22:16] <Yellowmane> Okie Doke. PLUMBOB! AWAY!
#355 [22:18] <Yellowmane> mmmmMMMmmmm ... Paaastyyyyy ...
#356 [22:18] <Yellowmane> https://paste.ubuntu.com/p/ChjGX3q2vN/
#357 [22:19] <mattym> Yellowmane, Ok, not seeing anything there that would cause this type of issue. Make sure you read back and also get the dxdiag report.
#358 [22:20] <Yellowmane> Uno Pomento
#359 [22:21] * luke [webchat@172.92.109.8] has joined #minecrafthelp
#360 [22:21] <Yellowmane> I swear - i do computer tech support for a living and can barely fix my own copy of Minecraft ...
#361 [22:22] * luke [webchat@172.92.109.8] has quit. (Client Quit)
#362 [22:22] <Yellowmane> Here is the DXDiag ... https://paste.ubuntu.com/p/FV9VNC7STF/
#363 [22:22] <Yellowmane> I'd also like to say thanks for taking the time to looking into this for me.
#364 [22:24] <mattym> Yellowmane, And you said it only started happening with a recent version/update to the game?
#365 [22:24] * BobAU [webchat@c58-107-255-178.mirnd3.nsw.optusnet.com.au] has joined #minecrafthelp
#366 [22:24] <Yellowmane> Yeah
#367 [22:25] <BobAU> I need to close the mojang account I have
#368 [22:25] <Yellowmane> But, the strange thing is, it is affecting ALL versions of Minecraft through Twitch ... BUT ... not through the Technic launcher
#369 [22:25] <mattym> Yellowmane, What about on the regular launcher?
#370 [22:25] <mattym> Yellowmane, What about on the regular launcher?
#371 [22:26] * BobAU [webchat@c58-107-255-178.mirnd3.nsw.optusnet.com.au] has left #minecrafthelp
#372 [22:26] <Yellowmane> Looking into that, BobAU. I think you can do that through their website, but want to confirm it.
#373 [22:26] <mattym> They already left
#374 [22:26] <Yellowmane> o/` WELLLLL pooooop o/`
#375 [22:27] <Yellowmane> Thanks again. I'd hate to find out I was chatting up a storm with myself.
#376 [22:27] <mattym> Yellowmane, As I was saying, was the log you got from the regular launcher? Are the older versions still having issues there?
#377 [22:28] <Yellowmane> Well, if done through the Twitch launcher, yes. All versions - if if I chose the option to use the Jar Launcher.
#378 [22:28] <Yellowmane> But if I were to run the older versions through the Technic launcher, they work fine (playing Tekkit as we speak)
#379 [22:28] <mattym> Yellowmane, What about the regular Minecraft Launcher from minecraft.net/download
#380 [22:29] <mattym> Yellowmane, As we do not support 3rd party or outdated launchers here.
#381 [22:29] <Yellowmane> Yeah ... I discovered the issue through Twitch, and moved to the regular Vanilla launcher to test things out with the same result
#382 [22:29] <mattym> Yellowmane, Ok, try the following.
#383 [22:29] <mattym> ??> Yellowmane win/reinst
#384 [22:29] <Mightyena> Yellowmane: You may need to reinstall the locally installed files that Minecraft puts into place.
#385 [22:29] <Mightyena> Yellowmane: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#386 [22:29] <Yellowmane> That's why I'm scratching my head about this. I don't think it is Twitch that is doing this. Even if I ran the official launcher, I get the same error.
#387 [22:30] <mattym> Yellowmane, When trying to start it again, make sure you run 1.14.4 the first time after the reisntall.
#388 [22:31] <Yellowmane> Ok. The .Minecraft folder is empty ... starting the launcher again...
#389 [22:31] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#390 [22:34] <Yellowmane> Yeah. no good. It just crashed before it even hit the Mojang logo like the other times.
#391 [22:35] <mattym> Yellowmane, Ok, nothing showed up in the log, but lets try this anyway as it usually resolves issues with it crashing where it does for you.
#392 [22:35] <mattym> ??> Yellowmane av/adwcleaner
#393 [22:35] <Mightyena> Yellowmane: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#394 [22:35] <Mightyena> Yellowmane: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#395 [22:53] * Yellowmane [webchat@cpe-66-68-56-9.austin.res.rr.com] has joined #minecrafthelp
#396 [22:53] <Yellowmane> And we're back!
#397 [22:54] <Yellowmane> And again, thank you, Mattym. Starting it up to see if it works.
#398 [22:57] <Yellowmane> Still the same result.
#399 [23:02] <mattym> Yellowmane, The reinstall should have set it to the "new" default, but lets check one setting.
#400 [23:02] <mattym> Yellowmane, In the launcher, go to the Installations tab. Then click on the name of the launch profile you use.
#401 [23:03] <mattym> Yellowmane, Copy the text in the JVM Arguments box to here.
#402 [23:03] <Yellowmane> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#403 [23:04] <mattym> Yellowmane, Ok, check the info here to see if it applies to you. https://minecraftirc.net/support-articles/windows/env-vars/
#404 [23:06] <Yellowmane> Not seeing a Java option listed in there.
#405 [23:06] <mattym> Yellowmane, Ok
#406 [23:07] <mattym> Yellowmane, I am really not sure what else to check. The only other cause I have seen trigger that error code is hardware specific, and does not apply to yours.
#407 [23:08] <Yellowmane> Yeah. I'm at a loss. But thanks for the attempt. I could try it on my other computer, but just hate to unhook one and hook another up just for minecraft.
#408 [23:08] <Yellowmane> But, anyway. Thanks all the same :)
#409 [23:19] * mithrilhithlin [webchat@ip98-164-217-102.oc.oc.cox.net] has joined #minecrafthelp
#410 [23:21] <mithrilhithlin> game keeps crashing due to "Low Memory" but it is fine. Java is at x64, as I think is the launcher and the game always crashes
#411 [23:23] <mattym> ??> mithrilhithlin launcher/log
#412 [23:23] <Mightyena> mithrilhithlin: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#413 [23:29] <mithrilhithlin> https://paste.ubuntu.com/p/PFxdbyZF7J/
#414 [23:30] <mattym> mithrilhithlin, Check and see if the info here applies to you: https://minecraftirc.net/support-articles/windows/env-vars/
#415 [23:48] <mithrilhithlin> i don't think that worked
#416 [23:49] <mattym> mithrilhithlin, Was there a _Java_Options setting?
#417 [23:49] <mithrilhithlin> no
#418 [23:49] <mattym> ??> mithrilhithlin win/reinst
#419 [23:49] <Mightyena> mithrilhithlin: You may need to reinstall the locally installed files that Minecraft puts into place.
#420 [23:49] <Mightyena> mithrilhithlin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!