#MinecraftHelp > 2019-11-10
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#5 [00:32] <Wolftgame> Hello speak spanish?
#6 [00:33] <Wolftgame> Hello?
#7 [00:36] <Wolftgame> ...
#8 [00:39] <Wolftgame> Speak spanish?
#9 [01:02] * rabon [webchat@cpe-172-75-169-222.sc.res.rr.com] has joined #minecrafthelp
#10 [01:03] <rabon> i'm trying to log into my account on minecraft.net and anytime I try to it just turn the button grey after I click it then nothing else happens
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#13 [02:57] <snowdragon> does anyone know how to fix this
#14 [02:57] <snowdragon> java.lang.IllegalStateException: failed to create a child event loop
#15 [02:59] <snowdragon> hello?
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#19 [03:22] * Silky_Vuzz [webchat@77.111.247.73] has joined #minecrafthelp
#20 [03:23] <Silky_Vuzz> I cannot login to my account on the minecraft launcher
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#22 [03:46] * gyung1567 [webchat@59.25.203.160] has joined #minecrafthelp
#23 [03:47] <Cyberpredator> Minecraft launcher don't open. What to do?
#24 [03:50] <gyung1567> Mycroft JavaEdition account is typed correctly. Login error keeps coming. How can I fix it?
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#28 [03:55] <gyung1567> Mycroft JavaEdition account is typed correctly. Login error keeps coming. How can I fix it?
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#30 [04:03] * tyler4 [webchat@mta-70-92-113-159.mi.rr.com] has joined #minecrafthelp
#31 [04:03] * Silky_Vuzz [webchat@77.111.247.69] has joined #minecrafthelp
#32 [04:03] <tyler4> my game fails to launch from the launcher
#33 [04:03] <Silky_Vuzz> I cant login to my account through the minecraft launcher and keeps saying "invalid email/password" when the information i type in is correct
#34 [04:04] <tyler4> my game fails to launch and this is the message I get
#35 [04:04] <Silky_Vuzz> i aint no java technician lol
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#37 [04:05] <Greymagic27> ??> Silky_Vuzz tools/hjt
#38 [04:05] <Mightyena> Silky_Vuzz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#39 [04:05] <Mightyena> Silky_Vuzz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#40 [04:05] <Greymagic27> gyung1567, ^
#41 [04:06] <Silky_Vuzz> alright thank you, i'll give it a try
#42 [04:12] <Silky_Vuzz> here is the link
#43 [04:12] <Silky_Vuzz> https://paste.ubuntu.com/p/GrHdJzShwj/
#44 [04:12] <Greymagic27> Silky_Vuzz, Thanks
#45 [04:12] <Greymagic27> ??> Silky_Vuzz win/hosts/edit
#46 [04:12] <Mightyena> Silky_Vuzz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#47 [04:12] <Mightyena> Silky_Vuzz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#48 [04:12] <Greymagic27> Silky_Vuzz, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#49 [04:13] <Greymagic27> Also uninstall any VPNs you may have installed
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#52 [04:19] <Silky_Vuzz> Oh my goodness it worked
#53 [04:19] <Silky_Vuzz> thank you so much!
#54 [04:20] * _254254_ [webchat@esc7.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#55 [04:23] <_254254_> Hi i have a problem with login in to Minecraft Louncher and minecraft.net it says that i use the wrong password or login but i can login into my mojang account i changed my password and i tried again but its still not working
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#60 [04:38] <_254254_> hi i have a problem with loging into my louncher and minecraft.net i changed the password and waited 24 hours and its still not working
#61 [04:38] <Greymagic27> _254254_, Hi. Let's start by checking for any programs that may be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#62 [04:38] <Greymagic27> ??> _254254_ tools/hjt
#63 [04:38] <Mightyena> _254254_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#64 [04:38] <Mightyena> _254254_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#66 [04:45] <_254254_> https://paste.ubuntu.com/p/vvvG5YtbPW/
#67 [04:45] <_254254_> here it is
#68 [04:57] * LaylaMansell2011 [webchat@2.28.164.27] has joined #minecrafthelp
#69 [05:00] <LaylaMansell2011> hi, trying to log into playing Minecarft but keeps crashing. I have the Java Edition GBP 17.95. Want it to work or refund. what can I do?
#70 [05:02] <Greymagic27> ??> _254254_ win/hosts/edit
#71 [05:02] <LaylaMansell2011> When trying to play the game keep getting trhis error messege: The game crashed whilst initializing game
#72 [05:02] <Mightyena> _254254_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#73 [05:02] <Mightyena> _254254_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#74 [05:02] <LaylaMansell2011> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#75 [05:02] <Greymagic27> _254254_, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#76 [05:02] <Greymagic27> ??> LaylaMansell2011 win/dxdiag
#77 [05:02] <Mightyena> LaylaMansell2011: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#78 [05:03] <_254254_> ok
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#81 [05:13] <_254254_> https://paste.ubuntu.com/p/V6kRKQkdzQ/
#82 [05:13] <_254254_> here it is but it is in polish
#83 [05:13] <Greymagic27> _254254_, Those steps weren't for you, these were:
#84 [05:13] <Greymagic27> ??> _254254_ win/hosts/edit
#85 [05:13] <Mightyena> _254254_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#86 [05:13] <Mightyena> _254254_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#87 [05:13] <Greymagic27> _254254_, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#88 [05:14] <_254254_> so what do i have to do can you send me any instructions ?
#89 [05:15] <Greymagic27> _254254_, See what Mightyena said
#90 [05:20] <_254254_> what entry ?
#91 [05:20] <_254254_> where it is ?
#92 [05:20] <Greymagic27> _254254_, In your hosts file, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#93 [05:20] <_254254_> yes i opened it
#94 [05:21] * Tuncipunci [webchat@host-92-6-204-120.as43234.net] has joined #minecrafthelp
#95 [05:22] <_254254_> https://paste.ubuntu.com/p/SpTJX7XJQS/
#96 [05:22] <_254254_> i have this do i have to delete this ?
#97 [05:22] <Greymagic27> Yes, delete those two lines
#98 [05:22] <Greymagic27> Including the IP adresses at the start
#99 [05:24] <_254254_> it says that i dont have permission to save it there
#100 [05:24] <Greymagic27> _254254_, Did you load up notepad as administrator?
#101 [05:24] <Tuncipunci> Hello, I bought minecraft for my son on nintendo switch and it asked me to sign in to my microsoft account and I put my gmail account in, it said it transfered all our packs and minecraft money to our microsoft account. Anyway, we wanted to play minecraft on our pc but we couldn't manage to transfer our account from switch to PC. Can you help us pl
#102 [05:24] <Tuncipunci> ease? We don't know how to sort this out?
#103 [05:25] <Greymagic27> ??> Tuncipunci bedrock/support
#104 [05:25] <Mightyena> Tuncipunci: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#105 [05:25] <Tuncipunci> thank you
#106 [05:29] <_254254_> but how can i run it as an administrator
#107 [05:29] <Greymagic27> _254254_, Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
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#109 [05:31] <_254254_> yes but when i click on the notepad that hosts are located in it isnt opened as an administrator
#110 [05:31] <Greymagic27> _254254_, Don't open it directly, instead follow what Mightyena says
#111 [05:31] <Greymagic27> ??> _254254_ win/hosts/edit
#112 [05:31] <Mightyena> _254254_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#113 [05:31] <Mightyena> _254254_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#114 [05:34] <_254254_> wher ist the file that i have to press
#115 [05:34] <Greymagic27> _254254_, You don't need to press any file, follow what Mightyena sent
#116 [05:38] <_254254_> in the folder etc i dont have any filles
#117 [05:39] <Greymagic27> _254254_, Stop trying to access it via the folder. Listen to what Mightyena is saying
#118 [05:39] <Greymagic27> ??> _254254_ win/hosts/edit
#119 [05:39] <Mightyena> _254254_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#120 [05:39] <Mightyena> _254254_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#121 [05:42] <_254254_> yes i got it i opened the thing and deleted the mojang lines and now when i press ctrl+s nothing happens
#122 [05:44] <_254254_> ok everything is good now do i chaange the password by mail ?
#123 [05:44] <Greymagic27> _254254_, Yes. Reset the password
#124 [05:45] <_254254_> ok
#125 [05:47] <_254254_> ook its working thanks for your help
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#127 [06:58] * Chalmano [webchat@87.253.50.218] has joined #minecrafthelp
#128 [06:59] <Chalmano> I can't log in to minecraft client and minecraft.net but i can log in to mojang can you help me ?
#129 [06:59] <Greymagic27> ??> Chalmano tools/hjt
#130 [06:59] <Mightyena> Chalmano: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#131 [06:59] <Mightyena> Chalmano: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#132 [07:00] <Chalmano> I'm using Tlauncher also i tried different launcher but didn't work
#133 [07:01] <Chalmano> Mightyena ok
#134 [07:01] <Greymagic27> Chalmano, Ah. Well we don't support cracked/pirated launchers.
#135 [07:01] <Greymagic27> Does the issue happen with the official launcher?
#136 [07:01] <Chalmano> yes
#137 [07:01] <Chalmano> can i send screenshot here?
#138 [07:01] <Greymagic27> Chalmano, Follow the steps for hijackthis
#139 [07:04] <Chalmano> done
#140 [07:04] <Chalmano> https://paste.ubuntu.com/p/Prchzxk32w/
#141 [07:04] <Greymagic27> ??> Chalmano win/hosts/edit
#142 [07:04] <Mightyena> Chalmano: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#143 [07:04] <Mightyena> Chalmano: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#144 [07:04] <Greymagic27> Chalmano, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#145 [07:04] <Greymagic27> Chalmano, I'd also uninstall Tlauncher and any other pirated or cracked launchers you have
#146 [07:06] <Chalmano> it says this https://paste.gg/p/anonymous/5a90652bf46947a1b9dc282d785f3b32
#147 [07:07] <Chalmano> do i remove word "mojang" from here ?
#148 [07:08] <Chalmano> hello ?
#149 [07:10] <Chalmano> Greymagic27 Mightyena helo??
#150 [07:11] <Greymagic27> Chalmano, Remove the whole line, including the IP
#151 [07:11] <Chalmano> both lines?
#152 [07:11] <Greymagic27> Yes
#153 [07:11] <Chalmano> ok then save ?
#154 [07:13] <Greymagic27> Yes
#155 [07:14] <Chalmano> omg thanks it actually worked
#156 [07:14] <Greymagic27> Chalmano, No problem. Don't use MCLeaks in the future
#157 [07:14] <Greymagic27> Make sure you change your password for your account as well
#158 [07:14] <Chalmano> yeah i did
#159 [07:15] <Chalmano> love you staffs <3
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#164 [08:39] <Sarahp9802> hi, I have been having the same issue for a month and tried everything, have emailed support and twitter but nothing back so you guys are my last hope. the Minecraft launcher won't open. I have checked and reloaded java, redownloaded Minecraft, checked for discord, and a couple of other things suggested on the Internet that I can't even remeber
#165 [08:40] <Sarahp9802> please help.
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#169 [09:27] <Lippy1234> I login to minecraft and go to join a server and a "failed to connect to the server" message pops up. it reads "failed to log in: The authentication servers are currently down for maintenance." i have received this message for a couple months now and the only way to login to a multiplayer server is by using a VPN. If i disconnect the vpn while play
#170 [09:27] <Lippy1234> ing the game i instantly lose connection. i have tried restarting my computer and router and that also doesn't work.
#171 [09:28] <Greymagic27> ??> Lippy1234 tools/hjt
#172 [09:28] <Mightyena> Lippy1234: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#173 [09:28] <Mightyena> Lippy1234: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#174 [09:34] * ElQuatro_ [webchat@bgl93-5-82-245-171-28.fbx.proxad.net] has joined #minecrafthelp
#175 [09:37] <ElQuatro_> Hi ?
#176 [09:38] <Lippy1234> https://paste.ubuntu.com/p/yf6bcBtvwC/
#177 [09:39] <Greymagic27> ??> Lippy1234 win/hosts/edit
#178 [09:39] <Mightyena> Lippy1234: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#179 [09:39] <Mightyena> Lippy1234: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#180 [09:39] <Greymagic27> Lippy1234, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#181 [09:42] <Lippy1234> Thank you guys so much, using a vpn the entire time was a fucking hassle :)
#182 [09:42] <Absol> Lippy1234: Please keep it civil
#183 [09:43] <Greymagic27> Lippy1234, Next time, don't use MCLeaks!
#184 [09:43] <ElQuatro_> Who can come DM plz :c
#185 [09:43] <Lippy1234> i got you
#186 [09:43] <Greymagic27> You may want to also uninstall hotspotshield as it's known to cause problems
#187 [09:43] * Lippy1234 [webchat@216-23-249-190.rev.omnicity.net] has quit. (Quit: webchat.esper.net)
#188 [09:43] <Greymagic27> ElQuatro_, Hi. What's the issue?
#189 [09:43] <ElQuatro_> Account :c
#190 [09:44] <Greymagic27> ElQuatro_, What's wrong with your account?
#191 [09:44] <ElQuatro_> I lost it..
#192 [09:47] <ElQuatro_> ?
#193 [09:47] <Greymagic27> ??> ElQuatro_ account/send-email
#194 [09:47] <Mightyena> ElQuatro_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#195 [09:49] <ElQuatro_> Since I have no contact with my friend..
#196 [09:50] <ElQuatro_> And it's a real problem ..
#197 [09:50] <Greymagic27> ElQuatro_, You need to contact mojang with as much information as possible
#198 [09:51] <ElQuatro_> Okay thanks for all (:
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#201 [09:55] <fem> I cannot log into my account on my PC although it works fine on my laptop. When I press the log-in button nothing happens
#202 [09:55] <Greymagic27> ??> fem tools/hjt
#203 [09:56] <Mightyena> fem: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#204 [09:56] <Mightyena> fem: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#205 [09:56] <gaming_weird> how can i update my minecraft and fix the error not letting me start up minecraft saying something about it being used by another process.. .moving...etc.
#206 [09:59] <Greymagic27> ??> gaming_weird av/adwcleaner
#207 [09:59] <Mightyena> gaming_weird: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#208 [09:59] <Mightyena> gaming_weird: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#209 [09:59] <gaming_weird> ty
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#211 [10:11] <fem> https://paste.ubuntu.com/p/k2MQkDS8Gv/
#212 [10:12] * YvngSavvy [webchat@c-68-62-13-78.hsd1.mi.comcast.net] has joined #minecrafthelp
#213 [10:12] <YvngSavvy> hello
#214 [10:12] <YvngSavvy> #minecrafthelp
#215 [10:13] <Greymagic27> ??> fem win/hosts/edit
#216 [10:13] <Mightyena> fem: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#217 [10:13] <Mightyena> fem: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#218 [10:13] <Greymagic27> fem, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#219 [10:13] <Greymagic27> YvngSavvy, Hi. What's the issue?
#220 [10:14] <YvngSavvy> i completely lost my account! i only have the ID from when i bought the game :(
#221 [10:14] <Greymagic27> ??> YvngSavvy account/send-email
#222 [10:14] <Mightyena> YvngSavvy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#223 [10:16] <YvngSavvy> i did a week ago and still no response
#224 [10:16] <Greymagic27> YvngSavvy, It'll be a while until you get a reply, just keep waiting :)
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#226 [10:41] * Chris [webchat@31.205.61.248] has joined #minecrafthelp
#227 [10:43] <Chris> Hello! I can launch minecraft from the launcher but can't go past the Mojang load screen. The red loading bar won't reach past a certain point. Can i please have some help
#228 [10:44] <Greymagic27> ??> Chris av/adwcleaner
#229 [10:44] <Mightyena> Chris: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#230 [10:44] <Mightyena> Chris: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#231 [10:44] * bildramer [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has joined #minecrafthelp
#232 [10:46] * Chris [webchat@31.205.61.248] has quit. (Quit: webchat.esper.net)
#233 [10:51] * YvngSavvy [webchat@c-68-62-13-78.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#234 [11:05] * LabuGames [webchat@p579A9C49.dip0.t-ipconnect.de] has joined #minecrafthelp
#235 [11:06] <LabuGames> Hey, i just want to ask if it's possible to get the name of an account which is inactive for about 2 years. I just want the name. Not the account
#236 [11:27] <Greymagic27> LabuGames, Hi. If you have the game logs, you can check those and it should display the username
#237 [11:28] * Benmaca7 [webchat@niccim.plus.com] has joined #minecrafthelp
#238 [11:29] <Benmaca7> Hi I purchased the game yesterday however I still can't log in
#239 [11:29] <Greymagic27> Benmaca7, Hey. When you try to login, what message does it give you?
#240 [11:29] <Benmaca7> Invalid username or password and I have reset this and waited over 24 hours
#241 [11:30] <Greymagic27> Benmaca7, I'd like to make sure you've got no programs on your PC that are known to cause this type of issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#242 [11:30] <Greymagic27> ??> Benmaca7 tools/hjt
#243 [11:30] <Mightyena> Benmaca7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#244 [11:30] <Mightyena> Benmaca7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#245 [11:32] <Benmaca7> I run Anti Malware and Anti Virus checks every day and there isn't any issues with my pc
#246 [11:32] <Greymagic27> Benmaca7, The thing that's causing the issue may not be malware or a virus
#247 [11:35] <Benmaca7> Ive pasted it in
#248 [11:36] <Greymagic27> Benmaca7, Great. Hit 'paste!' then send the URL here
#249 [11:36] <Benmaca7> https://paste.ubuntu.com/p/xyvCvjhCC6/
#250 [11:37] <Greymagic27> Benmaca7, Uninstall tunnelbear and any other VPNS you may have installed then follow these steps:
#251 [11:37] <Greymagic27> ??> Benmaca7 win/hosts/edit
#252 [11:37] <Mightyena> Benmaca7: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#253 [11:37] <Mightyena> Benmaca7: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#254 [11:37] <Greymagic27> Benmaca7, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#255 [11:39] <Benmaca7> Absolute legend thank you
#256 [11:40] * MDestroyer [webchat@net-93-147-16-136.cust.vodafonedsl.it] has joined #minecrafthelp
#257 [11:41] <MDestroyer> Hello I've a problem with my mincraft and MacOS Catalina
#258 [11:42] * MDestroyer [webchat@net-93-147-16-136.cust.vodafonedsl.it] has quit. (Client Quit)
#259 [11:44] * kmc [webchat@84-253-227-31.bb.dnainternet.fi] has joined #minecrafthelp
#260 [11:44] <LabuGames> Greymagic27 It isn't my account which is 2 years inactive... Somebody else owns it and he hasn't played for about two and a half years. Is there a way that i can get his name for my account?
#261 [11:44] <kmc> um when i try to launch minecraft it crashes
#262 [11:44] <Greymagic27> LabuGames, To do that you'd need to email mojang:
#263 [11:44] <Greymagic27> ??> LabuGames account/send-email
#264 [11:44] <Mightyena> LabuGames: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#265 [11:44] <Greymagic27> ??> kmc launcher/log-txt
#266 [11:44] <Mightyena> kmc: We need to see your full launcher log, which is created in the game directory.
#267 [11:44] <Mightyena> kmc: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#268 [11:45] * kmc [webchat@84-253-227-31.bb.dnainternet.fi] has quit. (Client Quit)
#269 [11:47] <LabuGames> Greymagic27 I mean something else. I didn't own this account and i dind't purchase it. I have nothing to do with it. I just want that his name is free so somebody else like me can take it.
#270 [11:47] <Greymagic27> LabuGames, Unless he choses to change his name or delete his account then there's not much you can do
#271 [11:48] <LabuGames> Okay and is there a way i can find out his e-mail to write him or will i never get his name?
#272 [11:49] <Greymagic27> Accounts don't display emails, so unless you know him or know another way to talk to him you won't be able to find his email
#273 [11:49] <LabuGames> Okay. Thank you. :c
#274 [12:12] * baps [webchat@0540ebee.skybroadband.com] has joined #minecrafthelp
#275 [12:12] <baps> Hi!
#276 [12:13] <baps> Can you ask about mods here or is this vanilla minecraft only help?
#277 [12:38] * EveryHoney [~EveryHone@2607:fb90:4a5:a33e:189b:58c4:9663:11a8] has joined #minecrafthelp
#278 [12:46] * EveryHoney [~EveryHone@2607:fb90:4a5:a33e:189b:58c4:9663:11a8] has quit. (Read error: Connection reset by peer)
#279 [12:52] * kmc [webchat@84-253-227-31.bb.dnainternet.fi] has joined #minecrafthelp
#280 [12:52] <kmc> when i launch minecraft it says error game crash what do i do
#281 [12:53] <kmc> when i press play from minecraft launcher it just crashes
#282 [13:03] * kmc [webchat@84-253-227-31.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#283 [13:11] * TeN [webchat@v-105678-unlim.vpn.mgn.ru] has joined #minecrafthelp
#284 [13:12] <TeN> I can’t log in to my account, I requested a new password, it doesn’t help
#285 [13:14] <TeN> Hello
#286 [13:46] * Brandon [webchat@23-233-5-231.cpe.pppoe.ca] has joined #minecrafthelp
#287 [13:51] * Vampirepineapple [webchat@18.13.242.83.cust.knett.no] has joined #minecrafthelp
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#289 [14:01] * Your_Nan [webchat@173-29-73-161.client.mchsi.com] has joined #minecrafthelp
#290 [14:02] <Your_Nan> Hello there, I have a Minecraft Realm for the Java version of the game. Yesterday we went to the End and now we are having huge problems with chunk loading. Is there any way to help resolve this??
#291 [14:17] * hound [webchat@89.19.67.134] has joined #minecrafthelp
#292 [14:17] * baps [webchat@0540ebee.skybroadband.com] has quit. (Quit: webchat.esper.net)
#293 [14:21] <hound> hi so i created a mojang account recently and accidentally used the incorrect date of birth i then not know at the time that my date of birth was wrong purchased minecraft on this account and now in am unable to play to gain full access to the game as the game thinks i am under the age of 13 is there anything i can do to correct this please?
#294 [14:24] * TheTechnoWizzard [webchat@49.176.109.143] has joined #minecrafthelp
#295 [14:24] <TheTechnoWizzard> hey im wondering how to fix being able to login to my launcher
#296 [14:25] * Squidgeons [webchat@99-102-110-143.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#297 [14:25] <TheTechnoWizzard> when i try to it says that its incorrect even when i try change my password
#298 [14:25] <Squidgeons> yo! i need some Linux Help ^^;
#299 [14:26] <Squidgeons> Every time I try to launch anything past 1.8.9, it gives me the error 'Error: Could not find or load main class net.minecraft.client.main.Main'
#300 [14:26] * Squidgeons [webchat@99-102-110-143.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#301 [14:28] * Squidgeons [webchat@99-102-110-143.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#302 [14:28] <Squidgeons> whoop. got disconnected
#303 [14:32] * Squidgeons [webchat@99-102-110-143.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#304 [14:33] * Simonjc [webchat@c151-177-18-28.bredband.comhem.se] has joined #minecrafthelp
#305 [14:34] <Simonjc> HELP
#306 [14:34] <Simonjc> Please
#307 [14:35] <Simonjc> I created an account really long ago. Before 2012. And I couldnt migrate it because I dont have the transaction ID or the EMAIL that i used to create it. I think it was my mothers mail. My mother got a mail today saying my account was migrated and sent it to me. I cant log in to my account using my username anymore and i dont know what to do.
#308 [14:38] * WonderedLamb256 [webchat@cpe-174-104-199-18.neo.res.rr.com] has joined #minecrafthelp
#309 [14:39] <TheTechnoWizzard> will anyone help us??
#310 [14:42] <WonderedLamb256> How do I install the tar.gz file on Gentoo Linux? I have lost hope. Extracted it and ran the Minecraft-launcher file, no response, not even an error. Found some help guides pointing to a .jar file which I can’t find. Where is the Minecraft.jar file download??? It’d make life 10 times easier.
#311 [14:43] * WonderedLamb256 [webchat@cpe-174-104-199-18.neo.res.rr.com] has quit. (Client Quit)
#312 [14:44] * TheTechnoWizzard [webchat@49.176.109.143] has quit. (Quit: webchat.esper.net)
#313 [14:53] <Your_Nan> Hello there, I have a Minecraft Realm for the Java version of the game. Yesterday we went to the End and now we are having huge problems with chunk loading. Is there any way to help resolve this??
#314 [14:55] * WonderedLamb256 [webchat@cpe-174-104-199-18.neo.res.rr.com] has joined #minecrafthelp
#315 [14:55] * WonderedLamb256 [webchat@cpe-174-104-199-18.neo.res.rr.com] has quit. (Client Quit)
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#317 [14:59] * emerald_clamshell [webchat@c-68-37-35-173.hsd1.mi.comcast.net] has quit. (Client Quit)
#318 [15:18] * iiDeathMx_ [webchat@residencial-168-197-105-5.gtbatelecom.com.br] has joined #minecrafthelp
#319 [15:18] <iiDeathMx_> Hello
#320 [15:19] <iiDeathMx_> Can someone help me?
#321 [15:27] * satan [webchat@c-73-173-4-240.hsd1.md.comcast.net] has joined #minecrafthelp
#322 [15:27] * satan is now known as Guest14305
#323 [15:29] <Guest14305> hi! im having trouble getting to the minecraft player page as in, once i've clicked "play" on the launcher page it takes me to the actual page but then it only loads about 70% and then crashes...help?
#324 [15:34] * Your_Nan [webchat@173-29-73-161.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#325 [16:00] * FloydTheBird [webchat@sky-78-16-245-171.bas512.cwt.btireland.net] has joined #minecrafthelp
#326 [16:00] <FloydTheBird> help i cant see any skins in multiplayer apart from mine what do i do
#327 [16:12] * Simonjc [webchat@c151-177-18-28.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#328 [16:21] * Jamie6 [webchat@cpe-74-141-117-143.neo.res.rr.com] has joined #minecrafthelp
#329 [16:22] <Jamie6> I just purchased/downloaded the Mac OS X version. After installing it, it crashes every time I try to launch the game.
#330 [16:31] * Jamie6 [webchat@cpe-74-141-117-143.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#331 [17:01] * Josh2 [webchat@h164.62.190.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#332 [17:02] <Josh2> i just bought and dowloaded minecraft last night and i installed it and it wotn let me play. any help?
#333 [17:06] * WolfZezitOS_YT [webchat@170.178.63.94.rev.vodafone.pt] has joined #minecrafthelp
#334 [17:07] <WolfZezitOS_YT> Hello there, I am in need of help with my account, is there anyone available to help me?
#335 [17:07] * EnrohYarNyved [webchat@99-39-159-132.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#336 [17:08] <EnrohYarNyved> I am having an issue with extreme lag/framerate issues. I was wondering if I could post my specs, and see if someone could help me set up the proper settings to run a bit smoother?
#337 [17:08] <EnrohYarNyved> This is just to run vanilla minecraft(java).
#338 [17:24] * WolfZezitOS_YT [webchat@170.178.63.94.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#339 [18:14] * SirBongo [webchat@174-126-64-143.cpe.sparklight.net] has joined #minecrafthelp
#340 [18:16] <SirBongo> I had a payment to my account for a realm. i did start a realm but i don't renew it, i also didn't sign up to renew it. And even when i went to play it, it said for me to renew the realm. Can i get my money back or is this permanent
#341 [18:16] <SirBongo> when i went to play the realm it was to test if i could even get on the realm
#342 [18:19] <SirBongo> when the first payment came in i thought one of my cousins bought minecraft on my account for mobile. i didn't think much of it but then today it charged me again
#343 [18:24] * angelalovesu [webchat@97-94-9-171.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#344 [18:24] <angelalovesu> hello
#345 [18:24] <angelalovesu> my game keeps crashing and idk why
#346 [18:27] <angelalovesu> it keeps saying a unexpected error occurred and the game has crashed
#347 [18:28] <angelalovesu> I havent had this problem until the last update
#348 [18:29] <angelalovesu> ok very helpful, thanks for nothing
#349 [18:29] * angelalovesu [webchat@97-94-9-171.dhcp.eucl.wi.charter.com] has quit. (Client Quit)
#350 [18:33] <SirBongo> im still here
#351 [18:38] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#352 [19:38] * MagesticBurrito [webchat@210.186.135.70] has joined #minecrafthelp
#353 [19:40] <MagesticBurrito> hello i have a problem when i change my username from Robbb123 to MajesticBurrito i cant enter a server that i play a while...i have log in and log off and i still can't enter login the server using the Robbb123 account
#354 [19:40] <MagesticBurrito> the server system ask me to make a new id
#355 [19:41] <mattym> MagesticBurrito, If the server itself is asking you to make another ID, then thats a custom setting they have, and you will need to contact the server owner/staff about that.
#356 [19:42] <MagesticBurrito> ok thank yolu very much
#357 [21:20] * countchocula18 [webchat@d75-158-76-228.abhsia.telus.net] has joined #minecrafthelp
#358 [21:20] <countchocula18> Hi there I had some issues with account migration and now i cant login to my account
#359 [21:29] * countchocula18 [webchat@d75-158-76-228.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#360 [21:42] * M3 [webchat@76.24.0.146] has joined #minecrafthelp
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#362 [21:51] * TeN [webchat@v-105678-unlim.vpn.mgn.ru] has joined #minecrafthelp
#363 [21:52] <TeN> Hello! I can’t log in to my account; changing the password did not help
#364 [21:53] <mattym> TeN, Turn off your VPN.
#365 [21:55] <TeN> VPN is not enabled
#366 [21:59] <mattym> TeN, Are you on a home internet connection? Or another type?
#367 [22:00] <TeN> I have home internet
#368 [22:00] <mattym> TeN, Then your VPN is active/on. Turn off or uninstall it, then restart the computer and try the log in again.
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#372 [22:44] * MagesticBurrito [webchat@210.186.135.70] has quit. (Quit: webchat.esper.net)
#373 [22:48] * TeN9 [webchat@77.111.247.110] has joined #minecrafthelp
#374 [22:48] <TeN9> Can't login to launcher
#375 [22:49] <mattym> TeN9, Again, turn off all VPNs or Proxies.
#376 [22:50] <TeN9> VPN disabled
#377 [22:50] <mattym> TeN9, It looks like a Proxy is still active
#378 [22:51] <TeN> NO
#379 [22:53] <TeN> CAN YOU HELP IN ANYTHING OR CAN ONLY ACCEPT MONEY ??
#380 [22:54] <mattym> TeN, Disable any VPN or Proxy.
#381 [22:54] <TeN> DISABLE
#382 [22:54] <mattym> TeN, Turn the caps off, then actually do what you were told to, or continue to ignore it and continue to have log in issues.
#383 [22:57] <TeN9> all caps are off . everything is typed correctly!!!
#384 [22:57] <mattym> TeN9, From the way you are connected here, we can tell that you are using a Proxy. It needs to be off.
#385 [23:00] <TeN9> Now in the browser VPN disabled, but how is it related to the launcher that is installed by itself?
#386 [23:00] <mattym> TeN9, Are you sure there is not a Proxy setting in the system?
#387 [23:01] <TeN9> In the personal account on your site I go normally, I can not get through the launcher in the game!!
#388 [23:01] <mattym> TeN9, Lets check if you missed anything.
#389 [23:01] <mattym> ??> TeN9 tools/hjt
#390 [23:01] <Mightyena> TeN9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#391 [23:01] <Mightyena> TeN9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#392 [23:02] <TeN9> there is no proxy server in the system
#393 [23:09] <TeN9> You want to copy the magazine here?
#394 [23:09] <mattym> TeN9, After you make the paste with your info. Give us the link/url to it.
#395 [23:19] <TeN9> file:///C:/Users/Дом%20-%20комп/Desktop/hijackthis.log
#396 [23:19] <mattym> TeN9, You need to put the contents of the log onto the paste.ubuntu.com site provided, then provide the link to that.
#397 [23:22] <TeN9> https://paste.ubuntu.com/p/YvTM8Fx86D/
#398 [23:22] <mattym> ??> TeN9 info/mcleaks
#399 [23:22] <Mightyena> TeN9: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#400 [23:22] <Mightyena> TeN9: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#401 [23:22] <mattym> ??> TeN9 win/hosts/edit
#402 [23:22] <Mightyena> TeN9: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#403 [23:22] <Mightyena> TeN9: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#404 [23:26] <TeN9> discovered
#405 [23:30] <TeN9> delete these files. Thank you!!!
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