#1 [00:09] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Ping timeout: 206 seconds)
#2 [00:12] * TheSilentLink [~TheSilent@host86-156-32-193.range86-156.btcentralplus.com] has joined #minecrafthelp
#3 [00:17] * Rey [webchat@static-50-53-39-70.bvtn.or.frontiernet.net] has joined #minecrafthelp
#4 [00:18] <Rey> Hello. Looking for an email address to get assistance resetting my account
#5 [00:19] * IronCraft [webchat@97-118-5-97.hlrn.qwest.net] has joined #minecrafthelp
#6 [00:20] <IronCraft> I can't remember my security questions and I changed my email
#7 [00:20] <GreyVulpine> rey - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#8 [00:21] <IronCraft> Thanks
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#10 [00:22] * TeN [webchat@v-105678-unlim.vpn.mgn.ru] has quit. (Quit: webchat.esper.net)
#11 [01:14] * Headbutt [webchat@cpe-101-175-158-61.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#12 [01:16] <Headbutt> Hey all, last time i played minecraft on pc was around 6+ years ago i believe and im trying to migrate accounts so i can play without paying again { recently bought a pc}. what steps should i follow to get it back. ive lost access to my original hotmail account due to being hacked and was unable to get it back. tia
#13 [01:29] <GreyVulpine> Headbutt - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#14 [01:36] * jubjub [webchat@125-239-20-33-fibre.sparkbb.co.nz] has joined #minecrafthelp
#15 [01:36] <jubjub> hello, i have just bought minecraft and am now unable to log into the launcher
#16 [01:38] <jubjub> i have successfully reset the password but the error message "invalid username or password still shows up".
#17 [01:44] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has quit. (Ping timeout: 189 seconds)
#18 [01:50] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
#19 [02:00] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#20 [02:15] * r4 [webchat@c-67-170-93-196.hsd1.wa.comcast.net] has joined #minecrafthelp
#21 [02:15] <r4> why cant i log in
#22 [02:15] <r4> why cant i log in
#23 [02:16] * r4 [webchat@c-67-170-93-196.hsd1.wa.comcast.net] has left #minecrafthelp
#24 [02:52] * Nathan [webchat@D4B2D523.static.ziggozakelijk.nl] has joined #minecrafthelp
#25 [02:53] <Nathan> Hey my little brother recently changed my Minecraft username to a name I didn’t want it to be. I waited 40 days for it to finally change my username and now becuz my brother changed it I need to wait till next year. Is there any way I can roll this back?
#26 [02:53] <GreyVulpine> Nope.
#27 [02:54] <Nathan> Well that sucks a lot for me then.
#28 [02:54] <GreyVulpine> You'll need to wait the 37 days before you can change the name again
#29 [02:54] <GreyVulpine> Er, 30.
#30 [02:54] <Nathan> Yeah but I already waited so long and now I need to wait till next year because of my brother.
#31 [02:54] * GreyVulpine nods
#31 [02:55] <Nathan> So there is sadly no way to request a name reset anymore?
#32 [02:55] <GreyVulpine> No.
#33 [02:55] * Nathan [webchat@D4B2D523.static.ziggozakelijk.nl] has quit. (Client Quit)
#34 [03:11] <jubjub> is there anyway you can help me log in to the launcher
#35 [03:12] <jubjub> i have bought the game, but i keep getting invalid username/password alert despite having chnaged my password
#36 [03:32] <GreyVulpine> ??> jubjub tools/hjt
#37 [03:32] <Mightyena> jubjub: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#38 [03:32] <Mightyena> jubjub: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#39 [03:57] * aytana [webchat@80.62.237.114] has joined #minecrafthelp
#40 [04:12] * Nikos [webchat@178-147-95-118.haap.nym.cosmote.net] has joined #minecrafthelp
#41 [04:12] <Nikos> hey
#42 [04:12] <Nikos> i want help
#43 [04:14] <Nikos> my minecraft crash
#44 [04:15] <Nikos> 60e5ecec46f34de09dfc4cda482895a5
#45 [04:15] <Nikos> https://paste.gg/p/anonymous/21c27bac425347519126a3e56fa7ffc3
#46 [04:19] <Nikos> #minecrafthelp i deleted java and reinstalled it and chrashed again
#47 [04:24] <Nikos> BEST SUPPORT
#48 [04:24] <Nikos> 0 HELP TY
#49 [05:47] * Hassegawa [webchat@191.223.150.28] has joined #minecrafthelp
#50 [05:48] <Hassegawa> "Error: java.lang.ExceptionInInitializerError" How can I solve this problem?
#51 [06:05] * jubjub [webchat@125-239-20-33-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#52 [07:14] * Men2 [webchat@172.97.39.69] has joined #minecrafthelp
#53 [07:16] <Men2> Whenever I play on Minecraft 1.8.9, no matter if it's on a different client or Vanilla, I can only join a select amount of servers. It works fine when I switch versions. Does anyone know the reason this might be>
#54 [07:29] <Andrio> Men2, because few servers run Minecraft 1.8.9?
#55 [07:31] <Men2> No. I can't access a bunch of 1.8+ servers
#56 [07:35] <Andrio> Men2, what happens when you try?
#57 [07:50] * Rajeeva [webchat@223.237.229.1] has joined #minecrafthelp
#58 [07:50] <Rajeeva> Hi, I need to reactivate my minecraft account, please
#59 [07:50] <Rajeeva> !!!
#60 [07:53] * Rajeeva [webchat@223.237.229.1] has quit. (Client Quit)
#61 [07:53] * Rajeeva [webchat@223.237.229.1] has joined #minecrafthelp
#62 [07:54] <Rajeeva> Please reactivate my account!
#63 [07:54] <Rajeeva> Please?
#64 [07:54] <Greymagic27> ??> Rajeeva account/send-email
#65 [07:54] <Mightyena> Rajeeva: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#66 [07:54] <Rajeeva> I am not getting any replies
#67 [07:54] <Rajeeva> Its been a week
#68 [07:55] <Rajeeva> #minecrafthelp Please reactivate my account
#69 [07:55] <Greymagic27> Rajeeva, As we're only volunteers we can't help with account issues. You'll need to wait for a reply to the email you sent
#70 [07:56] <Rajeeva> I also sent an email to support@mojang.com
#71 [07:56] <Rajeeva> Just to make sure
#72 [07:56] <Greymagic27> Rajeeva, Wait for a reply to the email you sent. Don't send anymore
#73 [07:56] <Rajeeva> Ok
#74 [07:56] <Rajeeva> It says they
#75 [07:57] <Rajeeva> are through a bit of a backlog
#76 [07:57] <Greymagic27> Rajeeva, That's true. I'd think it would be around 3 weeks until you hear back
#77 [07:57] <Rajeeva> Oh my god
#78 [07:57] <Rajeeva> I am so sad now
#79 [07:58] <Rajeeva>
#80 [08:00] <Rajeeva> :(
#81 [08:00] <Men2> Andrio Sorry for the late response. I get a message
#82 [08:00] <Men2> "[Proxy] Lost connection to server."
#83 [08:00] <Andrio> Men2, unfortunately we can't support modded servers.
#84 [08:01] <Rajeeva> Please help me..........
#85 [08:02] <Greymagic27> Rajeeva, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#86 [08:02] <Rajeeva> Ok
#87 [08:02] <Rajeeva> fine
#88 [08:03] <Men2> Ok. Do you know of any unmodded servers I can look at?
#89 [08:03] <Rajeeva> Why does it take so long for them to reply
#90 [08:03] * Rajeeva [webchat@223.237.229.1] has quit. (Quit: webchat.esper.net)
#91 [08:03] * Rajeeva [webchat@223.237.229.1] has joined #minecrafthelp
#92 [08:03] <Andrio> ??> Men2 MP/servers
#93 [08:03] <Mightyena> Men2: There currently is no master list of all Multiplayer servers. Fan-made indexes include https://minecraftservers.biz/ - https://www.reddit.com/r/mcservers - https://minecraftservers.net/.
#94 [08:03] <Mightyena> Men2: Minecraft Forum's list can be found at https://www.minecraftforum.net/forums/servers.
#95 [08:08] <Men2> I mean is there an unmodded server that I could try joining, to see if it's the mod or the client that's the issue. I'm unsure how to differentiate modded servers from unmodded by looking at lists
#96 [08:12] * Men2 [webchat@172.97.39.69] has quit. (Quit: webchat.esper.net)
#97 [08:37] * ChrsMcClellan [webchat@c-73-31-195-229.hsd1.va.comcast.net] has joined #minecrafthelp
#98 [08:38] <ChrsMcClellan> Hey I cannot access my old email to access my mojang account and dont remeber the password
#99 [08:38] <Greymagic27> ??> ChrsMcClellan account/send-email
#100 [08:38] <Mightyena> ChrsMcClellan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#101 [08:41] <ChrsMcClellan> What if we do not have a transaction ID it has been years since i bought this
#102 [08:45] <Greymagic27> ChrsMcClellan, Give as much information as possible
#103 [08:45] <Greymagic27> ??> ChrsMcClellan account/trans-id
#104 [08:45] <Mightyena> ChrsMcClellan: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#105 [08:46] <ChrsMcClellan> Thank you
#106 [09:00] * kmc [webchat@84-253-227-31.bb.dnainternet.fi] has joined #minecrafthelp
#107 [09:00] <kmc> when i launch minecraft it says error game crash
#108 [09:00] <kmc> what do i do
#109 [09:01] * kmc [webchat@84-253-227-31.bb.dnainternet.fi] has quit. (Client Quit)
#110 [09:04] * GroundFM [webchat@ip147-156-173-82.adsl2.static.versatel.nl] has joined #minecrafthelp
#111 [09:06] <GroundFM> Hello, I cannot login to my old minecraft account GroundFM ( created via mojang; 2014-09-21 15:53 ). It was coupled to an old e-mail address i don't use anymore, so password change is not an option :(
#112 [09:07] * Blauwe_Pqrzik [webchat@84-29-179-95.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#113 [09:10] <Blauwe_Pqrzik> hello i am Blauwe_Pqrzik, i had minecraft on my old pc but i didnt know i could transfer it with an mojang acount so i bought it again i saidly forgot what my login whas so i lost my old acount can you reset the password i know the name but my old mail is gone so i cant reset myself
#114 [09:11] <Blauwe_Pqrzik> i would want my acount back so i have 2 so i can start over on some servers and test for my own server
#115 [09:14] <GroundFM> Thanks :) Gonna try that.
#116 [09:15] * GroundFM [webchat@ip147-156-173-82.adsl2.static.versatel.nl] has quit. (Quit: webchat.esper.net)
#117 [09:27] <Blauwe_Pqrzik> i already fixed it
#118 [09:33] * gillzalar [webchat@c-73-50-204-199.hsd1.il.comcast.net] has joined #minecrafthelp
#119 [09:33] <gillzalar> How can I fix my Minecraft Launcher from crashingn
#120 [09:33] * niklas [webchat@ip-178-202-65-240.hsi09.unitymediagroup.de] has joined #minecrafthelp
#121 [09:34] <gillzalar> Hi there
#122 [09:34] <niklas> hello I've already got the game but it is now displayed to me as demo
#123 [09:35] <niklas> hello I've already got the game but it is now displayed to me as demo
#124 [09:36] <gillzalar> I need to know how to uninstall my Minecraft Resource pack that stopped my Minecraft from launching.
#125 [09:39] * Ram [webchat@61-69-172-49.static.tpgi.com.au] has joined #minecrafthelp
#126 [09:39] <Ram> HI
#127 [09:40] * Ram [webchat@61-69-172-49.static.tpgi.com.au] has quit. (Client Quit)
#128 [09:51] <gillzalar> help
#129 [09:51] <gillzalar> plz
#130 [09:52] * Sholooloo [webchat@c-24-62-96-182.hsd1.ma.comcast.net] has joined #minecrafthelp
#131 [09:54] <Sholooloo> Hello. Basically whenever i launch Minecraft, it freezes on the loading screen and won't go to the title screen after a very long time. I have reinstalled the game, updated my drivers, ran the launcher as an administrator, and checked compatibility settings. Nothing has fixed it. Is there anything that i have missed? It was working as of about 5 da
#132 [09:54] <Sholooloo> ys ago and hasn't worked since.
#133 [10:12] * Neo2 [webchat@aftr-37-201-194-72.unity-media.net] has joined #minecrafthelp
#134 [10:12] <Neo2> German here?
#135 [10:18] * Neo2 [webchat@aftr-37-201-194-72.unity-media.net] has quit. (Quit: webchat.esper.net)
#136 [10:36] * Quentin3D [webchat@lfbn-bay-1-169-238.w83-193.abo.wanadoo.fr] has joined #minecrafthelp
#137 [10:36] <Quentin3D> Bonjour, suite à un problème de téléchargement Minecraft avec une carte cadeau, le support en question me demande la date et l'heure exacte de saisie de mon code cadeau (téléchargement minecraft sur Mojang). Merci
#138 [10:41] <Quentin3D> Je précise que lorsque je rentre le code d'activation, il est note que celui-ci est déjà activé. C'est pour cela que le support de la carte cadeau me demande l'heure et la date exacte de saisie du code. Merci
#139 [10:57] * underground23 [webchat@host-81-161-203-78.oxylion.net.pl] has joined #minecrafthelp
#140 [10:58] * underground23 [webchat@host-81-161-203-78.oxylion.net.pl] has quit. (Client Quit)
#141 [11:28] * GamerXDV123 [webchat@81.198.179.48] has joined #minecrafthelp
#142 [11:30] * Doytiz [webchat@pool-31-207-228-121.is74.ru] has joined #minecrafthelp
#143 [11:30] <GamerXDV123> How cany Login if it states- If your Account was created after November 2012 or if it has been migradet, use your email.Otherwise use your usarname
#144 [11:30] <GamerXDV123> Hello?
#145 [11:30] <Doytiz> Hello, i am deactivated my account, and i dont know how activate it again, please help me
#146 [11:31] * GamerXDV123 [webchat@81.198.179.48] has quit. (Client Quit)
#147 [11:32] <Doytiz> Somebody can help me?
#148 [11:33] * Doytiz [webchat@pool-31-207-228-121.is74.ru] has quit. (Client Quit)
#149 [11:34] * Louis [webchat@89-156-43-202.rev.numericable.fr] has joined #minecrafthelp
#150 [11:38] <Louis> hello, i have a new account without minecraft and an old account with minecraft. I don't remember my old account email since I log in only using my username. i would like to get the free windows 10 version but i cannot login since it requires my email address...
#151 [11:51] * ryan0 [webchat@cpc111701-linc13-2-0-cust989.12-1.cable.virginm.net] has joined #minecrafthelp
#152 [11:52] <Louis> hi !
#153 [11:52] <ryan0> hello when i try to log into minectraft it comes up with invalid name or password i just bought the account earlier and it was working perfectly i have changed password and waited a hour and it still hasnt worked
#154 [11:55] * ryan0 [webchat@cpc111701-linc13-2-0-cust989.12-1.cable.virginm.net] has quit. (Client Quit)
#155 [12:11] <Quentin3D> I write again in this topic for my problem (in english this time ) : I have a gift card for Minecraft but when I write the code in the webside of Mojang they tell me than my code are already activate.The support of the gift card tell me to ask to the support of Mojang the date and hour of the activation of my code. Thank you.
#156 [12:11] * ThePolishAstronaut [webchat@cpe-66-67-124-136.nycap.res.rr.com] has joined #minecrafthelp
#157 [12:14] <ThePolishAstronaut> Hello, It appears as if my Minecraft account does not work. I have had it since 2013 and got it as a physical code from Target. I have been able to log on to my account on my current computer but my e-mail is registered under an address not owned by me. I have tried migrating the account and asking the e-mail owner to forward a password change e-ma
#158 [12:14] <ThePolishAstronaut> il to me, but I am told that e-mail has no registered Minecraft account. I don't want to have to buy a new account because my old one holds ownership of a private server that my friends and I play on. What do I do?
#159 [12:22] * gameglad [webchat@ip-5-186-122-55.cgn.fibianet.dk] has joined #minecrafthelp
#160 [12:22] <gameglad> game error message: "an unexpected issue occurred and the game has crashed. we're sorry for the inconvenience. minecraft". What to do?
#161 [12:22] * superpowers04 [~superpowe@2600:8805:a100:8c9::bd23] has joined #minecrafthelp
#162 [12:22] <Greymagic27> ??> gameglad launcher/log-txt
#163 [12:22] <Mightyena> gameglad: We need to see your full launcher log, which is created in the game directory.
#164 [12:22] <Mightyena> gameglad: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#165 [12:24] * saxas [webchat@149.233.188.76.dynamic-pppoe.dt.ipv4.wtnet.de] has joined #minecrafthelp
#166 [12:24] * superpowers04 [~superpowe@2600:8805:a100:8c9::bd23] has quit. (Client Quit)
#167 [12:25] <gameglad> i am not sure, whether or not im in the right folder. how would one get to the .minecraft folder ?
#168 [12:25] <Greymagic27> ??> gameglad win/.minecraft
#169 [12:25] <Mightyena> gameglad: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#170 [12:30] <gameglad> i'll try sharing the log now by the link you have pasted
#171 [12:31] <gameglad> i have shared the log on ubuntu now
#172 [12:31] <Greymagic27> Great. Can you send the URL here?
#173 [12:31] <gameglad> https://paste.ubuntu.com/p/CH9M7hZbSX/
#174 [12:31] <saxas> Dear all, I've bought yesterday the currently released world "Pirate Island" by Pixelusion at the marketplace. Creating a world was possible, but while loading I've got the following error message: Problems by loading this game. --> no more details. I have "Microsoft for Windows 10" - Version 1.13.34.0; Playing on the following device: Lenovo Think
#175 [12:31] <saxas> pad (Windows 10 Home, Version 1903). Do you have a clue why I'm not able to start the world? Thanks in advance for helping.
#176 [12:31] * saxas [webchat@149.233.188.76.dynamic-pppoe.dt.ipv4.wtnet.de] has quit. (Quit: webchat.esper.net)
#177 [12:32] <Greymagic27> gameglad, How much RAM does your PC have?
#178 [12:33] <gameglad> This pc has 2gb, 1,85 of that being currently used i believe
#179 [12:33] <gameglad> *can be used
#180 [12:33] <Greymagic27> gameglad, Ah. Minecraft needs at least 4GB to be able to run
#181 [12:34] <Greymagic27> Right now, the whole 2GB is being assigned to minecraft, any less that that would cause severe lag if I had to guess
#182 [12:34] <gameglad> that is so odd, i've played mc on this pc before. can it because of the update then?
#183 [12:34] <Greymagic27> gameglad, The RAM requirements haven't changed since the game released as far as I know. I'm half amazed that you could run it at all with only 2GB on your PC
#184 [12:35] <gameglad> yeah, was laggy as hell when the person who owned this pc used it anyways lol
#185 [12:35] <gameglad> but thanks, the issue is ram then, i'll try to see what i can do i guess!
#186 [12:36] <Greymagic27> No problem! Have a nice evening!
#187 [12:36] <gameglad> you too!
#188 [12:36] <gameglad> you too!
#189 [12:37] * gameglad [webchat@ip-5-186-122-55.cgn.fibianet.dk] has left #minecrafthelp
#190 [12:39] * Skiller575 [webchat@ip5f5bde05.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#191 [12:40] <Skiller575> Hello, I am not able to log into my Minecraft account on this computer. I was able to do so on my old computer tho
#192 [12:40] <Greymagic27> Skiller575, Hey. Let's start by checking for any software that may be causing the issue
#193 [12:40] <Greymagic27> ??> Skiller575 tools/hjt
#194 [12:40] <Mightyena> Skiller575: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#195 [12:40] <Mightyena> Skiller575: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#196 [12:41] <Skiller575> on it
#197 [12:42] * Mr_Shmakula [webchat@ip-94-199-195-134.acvyskov.cz] has joined #minecrafthelp
#198 [12:42] <Skiller575> https://paste.ubuntu.com/p/8v8Vt6S7Tv/
#199 [12:42] <Skiller575> There
#200 [12:42] <Greymagic27> ??> Skiller575 win/hosts/edit
#201 [12:42] <Mightyena> Skiller575: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#202 [12:42] <Mightyena> Skiller575: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#203 [12:42] <Greymagic27> Skiller575, _mcl
#204 [12:42] <Greymagic27> Skiller575, Sorry. One moment
#205 [12:43] <Greymagic27> Once you've removed the entry, save the file by pressing CTRL+S then change your minecraft password
#206 [12:43] <Mr_Shmakula> Hello, i need help, i can't log in to minecraft, iam sure that my password and email is correct, can you help me with this issue? :)
#207 [12:43] <Greymagic27> Mr_Shmakula, Hey. Let's start by checking for any software that may be the cause of the issue
#208 [12:43] <Greymagic27> ??> Mr_Shmakula tools/hjt
#209 [12:43] <Mightyena> Mr_Shmakula: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#210 [12:43] <Mightyena> Mr_Shmakula: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#211 [12:45] <Skiller575> Okay, I logged in, Thanks Alot!
#212 [12:46] <Greymagic27> Skiller575, No problem. Make sure to change your minecraft password and don't use MCLeaks again
#213 [12:48] <Mr_Shmakula> Mightyena https://paste.ubuntu.com/p/BP4GfWYcXT/ like this?
#214 [12:49] <Greymagic27> ??> Mr_Shmakula av/avg
#215 [12:49] <Mightyena> Mr_Shmakula: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG for Minecraft to update itself properly. To do so see the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus
#216 [12:49] <Mightyena> Mr_Shmakula: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#217 [12:49] <Greymagic27> Mr_Shmakula, Once you've done that, follow these steps:
#218 [12:49] <Greymagic27> ??> Mr_Shmakula av/mcafee/uninstall
#219 [12:49] <Mightyena> Mr_Shmakula: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#220 [12:52] * Mr_Shmakula [webchat@ip-94-199-195-134.acvyskov.cz] has joined #minecrafthelp
#221 [12:53] <Mr_Shmakula> Mightyena i tried and did all of these steps but still nothing
#222 [12:53] <Greymagic27> ??> Mr_Shmakula account/send-email
#223 [12:53] <Mightyena> Mr_Shmakula: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#224 [12:54] <Mr_Shmakula> I can't log in even to official minecraft page :/
#225 [12:55] <Greymagic27> Mr_Shmakula, You don't need to be able to login to email mojang. Use the link that Mightyena provided above to email them :)
#226 [12:55] <Mr_Shmakula> Ok guys, thanks a lot _
#227 [12:55] <Mr_Shmakula> :) *
#228 [13:00] * Mr_Shmakula [webchat@ip-94-199-195-134.acvyskov.cz] has quit. (Quit: webchat.esper.net)
#229 [13:22] * Reanchi [webchat@cpe-67-253-213-242.rochester.res.rr.com] has joined #minecrafthelp
#230 [13:23] <Reanchi> hey, so im trying to play with my daughter on a LAN, both accounds updated to the latest, but anytime i try to connect her game to my open lan world it tells me the server is outdated
#231 [13:49] * ScaryGarcia [webchat@c-76-28-106-64.hsd1.ct.comcast.net] has joined #minecrafthelp
#232 [13:50] <Reanchi> nobody here has any ideas? my ports are all forwarded
#233 [13:51] <Greymagic27> Reanchi, What version are you and your daughter using?
#234 [13:53] <Reanchi> Java edition 1.14.4
#235 [13:53] <Greymagic27> Reanchi, If you host a LAN world, can your daughter join?
#236 [13:54] <Reanchi> no, it says "outdtated server"
#237 [13:55] <Greymagic27> Reanchi, Can you go back into the launcher and make sure you're both using the same version?
#238 [13:56] <ScaryGarcia> We have tried to purchase the Java version several times... I filled out the form on this page: ( https://my.minecraft.net/en-us/store/validate-consent/#buy ), and clicked the button labeled "Purchase for $26.95", and each time the button changes color from green to black, and a banner briefly displaces "Placing Order", but after that nothing happ
#239 [13:56] <ScaryGarcia> ens. My credit card was not charged. I have sent inquiries to MineCraft's "Contact Us" eMail, but haven't received any responses (other than "...we have received your inquiry...")
#240 [13:57] <ScaryGarcia> I should mention this is with the Java version on Ubuntu
#241 [13:57] <ScaryGarcia> Further to this we had previously purchased on our iPad, and it was working fine until the Oct 29 update, now MineCraft on the iPad just crashes. WE NEED HELP, PLEASE !!!
#242 [13:57] <Greymagic27> ScaryGarcia, You'll need to wait for a reply from mojang. Only they can help you
#243 [13:58] <ScaryGarcia> Thanks, how long does it usually take to get a reply from them? It has been 11 days since we asked Mojang for help.
#244 [13:59] <Greymagic27> I've not got any sort of ETA but I'd estimate around a month
#245 [13:59] <Reanchi> ok, so checking her launcher it was booting a snapshot where it says "version" so i changed it over to what it should be and checking it out real fast
#246 [13:59] <ScaryGarcia> sigh
#247 [14:00] * ScaryGarcia [webchat@c-76-28-106-64.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#248 [14:01] * Eden2Love [webchat@cpe-142-129-142-50.socal.res.rr.com] has joined #minecrafthelp
#249 [14:02] <Eden2Love> hey someone there?
#250 [14:04] <Reanchi> ok so her client is currently updating and taking its time, ill update you when anyything changes :)
#251 [14:04] <Greymagic27> Eden2Love, Hi. What's the issue?
#252 [14:04] <Greymagic27> Reanchi, Sounds good
#253 [14:05] <Eden2Love> hi
#254 [14:05] <Eden2Love> I purchase minecraft today
#255 [14:06] <Eden2Love> but i can`t pay that because going to throw up. so can you refund it?
#256 [14:06] <Greymagic27> ??> Eden2Love account/refund
#257 [14:06] <Mightyena> Eden2Love: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#258 [14:07] <Eden2Love> go to this link?
#259 [14:08] <Eden2Love> i went this web pages. but what i should i do
#260 [14:09] <Greymagic27> ??> Eden2Love account/send-email
#261 [14:09] <Mightyena> Eden2Love: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#262 [14:10] * Skiller575 [webchat@ip5f5bde05.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#263 [14:12] <Eden2Love> so send to Mojang with order id and Transaction number?
#264 [14:13] <Greymagic27> Eden2Love, Yes
#265 [14:20] * Annel [webchat@76-231-199-180.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#266 [14:21] <Annel> Last night i made a purchase on the app and didnt download
#267 [14:26] * Annel [webchat@76-231-199-180.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#268 [14:28] * Reanchi [webchat@cpe-67-253-213-242.rochester.res.rr.com] has joined #minecrafthelp
#269 [14:29] <Reanchi> right so i have a game open to lan, tried to conenct her to my lan and it gives a connection timed out
#270 [14:30] <Quentin3D> I write again in this topic for my problem (in english this time ) : I have a gift card for Minecraft but when I write the code in the webside of Mojang they tell me than my code are already activate.The support of the gift card tell me to ask to the support of Mojang the date and hour of the activation of my code. Thank you.
#271 [14:41] * Magic6 [webchat@c-73-234-45-192.hsd1.ma.comcast.net] has joined #minecrafthelp
#272 [14:41] <Magic6> My Minecraft keeps crashing after I open it
#273 [14:41] <mattym> ??> Magic6 launcher/log
#274 [14:41] <Mightyena> Magic6: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#275 [14:42] <Quentin3D> I write again in this topic for my problem (in english this time ) : I have a gift card for Minecraft but when I write the code in the webside of Mojang they tell me than my code are already activate.The support of the gift card tell me to ask to the support of Mojang the date and hour of the activation of my code. Thank you.
#276 [14:43] <mattym> Quentin3D, If the code did not work, you need to go talk with the store you purchased the card from.
#277 [14:45] <Quentin3D> Thanks you but they say that I have to ask you the day and the hour of the activation of the code for give me an another key.
#278 [14:46] * Magic6 [webchat@c-73-234-45-192.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#279 [14:47] * jubjub [webchat@125-239-20-33-fibre.sparkbb.co.nz] has joined #minecrafthelp
#280 [14:47] <jubjub> hi, i was instructed to use hijack this and this was my pastebin link
#281 [14:47] <jubjub> https://paste.ubuntu.com/p/fZcBvMGkp6/
#282 [14:49] * magic6 [webchat@c-73-234-45-192.hsd1.ma.comcast.net] has joined #minecrafthelp
#283 [14:50] <magic6> the mincraft application crashes as soon as I start it and I get this message
#284 [14:50] <mattym> magic6, Provide the link you were asked to create.
#285 [14:51] <mattym> Quentin3D, This is not Mojang.
#286 [14:51] <mattym> ??> Quentin3D mojang/email
#287 [14:51] <Mightyena> Quentin3D: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#288 [14:51] <Mightyena> Quentin3D: Note: Do NOT send more than one at a time.
#289 [14:51] <mattym> ??> jubjub info/mcleaks
#290 [14:51] <Mightyena> jubjub: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#291 [14:51] <Mightyena> jubjub: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#292 [14:51] <mattym> ??> jubjub win/hosts/edit
#293 [14:51] <Mightyena> jubjub: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#294 [14:51] <Mightyena> jubjub: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#295 [14:51] <magic6> https://paste.gg/p/anonymous/6ccba01da44a45d7bc1c349aa7ab2654
#296 [14:51] <magic6> this is the link
#297 [14:53] <mattym> magic6, Can you also get a paste link with the contents of this file from your computer: C:\Users\Bob\AppData\Roaming\.minecraft\hs_err_pid20108.log
#298 [14:53] <magic6> how would I do that
#299 [14:54] <magic6> nvm found it
#300 [14:55] <magic6> https://paste.gg/p/anonymous/6320ca3877594beb863931afcce12aa3
#301 [14:57] <mattym> magic6, It looks like an issue with one of the game files, try the following info from Mightyena.
#302 [14:57] <mattym> ??> magic6 win/reinst
#303 [14:57] <Mightyena> magic6: You may need to reinstall the locally installed files that Minecraft puts into place.
#304 [14:57] <Mightyena> magic6: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#305 [14:57] <magic6> okay thanks!
#306 [15:01] * jackm [webchat@cpe-70-114-211-201.austin.res.rr.com] has joined #minecrafthelp
#307 [15:01] <Quentin3D> Thanks you
#308 [15:01] * Quentin3D [webchat@lfbn-bay-1-169-238.w83-193.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#309 [15:01] <jackm> Hello I am trying to download the minecraft launcher but it keeps directly downloading to a drive that doesnt exist anymore and I cant find a way to change where I want it downloaded
#310 [15:04] <jubjub> thanks 4 ur help, i am all sorted
#311 [15:05] * jubjub [webchat@125-239-20-33-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#312 [15:07] <mattym> jackm, You mean from the website?
#313 [15:08] <jackm> yea so i get the setup downluaded but the wizard setup thing immediately wants to download to a drive that doesnt exist in my pc anymore
#314 [15:09] <jackm> sorry it wants to install onto the non existent dirve
#315 [15:09] <mattym> jackm, Is there not an option in the installer to direct it where to install?
#316 [15:10] * magic6 [webchat@c-73-234-45-192.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#317 [15:10] <jackm> it just prompts that drive :D ( the non existent one) is invalid then when I click ok the only button i can press is to close the wizard setup
#318 [15:11] <mattym> jackm, They may have changed the installer, give me a moment.
#319 [15:11] <jackm> yea of course take as much time as you need ty for the help :)
#320 [15:12] <jackm> its a complicated situation because I lost the drive that it used to be on so the computer has shortcuts and stuff but all the files are not there. Ive gone into the appdata and deleted everything related to MC
#321 [15:13] <mattym> jackm, After the installer runs, the first time you hit the next button, it should be taking you to a page that lets you choose the install location.
#322 [15:15] <jackm> im gunna try re downloading the launcher
#323 [15:16] <jackm> but minecraft website is being real slow for me
#324 [15:17] * Mochi [webchat@pool-98-116-47-193.nycmny.fios.verizon.net] has joined #minecrafthelp
#325 [15:17] <mattym> jackm, Yeah, mine was a fresh download and it gave me that option. The only way you would not get it is if its running into an issue before it gets that far. If thats the case, I am not sure what you would need to do or change.
#326 [15:17] <jackm> ill get back to you in a min the minecraft website is not working for me
#327 [15:18] <Mochi> i can't sign in
#328 [15:18] <mattym> Mochi, What happens when you try?
#329 [15:19] <Mochi> it says wrong password or email
#330 [15:19] <mattym> Mochi, On the launcher or on the website?
#331 [15:20] <Mochi> website
#332 [15:20] <mattym> Mochi, Have you tried to reset your password?
#333 [15:20] * jackm [webchat@cpe-70-114-211-201.austin.res.rr.com] has joined #minecrafthelp
#334 [15:21] * Harry0 [webchat@5acd76d3.bb.sky.com] has joined #minecrafthelp
#335 [15:21] <Harry0> Hello
#336 [15:21] <Harry0> I'm not sure if this is the right chat to use
#337 [15:21] <Mochi> yes, sometimes it would send it to the account that wasnt the right one
#338 [15:21] <mattym> Harry0, Just explain the issue or ask your question, we will let you know.
#339 [15:22] <mattym> ??> Mochi account/send-email
#340 [15:22] <Mightyena> Mochi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#341 [15:22] <Harry0> I can't seem to get on the site which means I can't download Minecraft for my new computer
#342 [15:22] <mattym> Harry0, Actually seems to be a widespread issue at the moment.
#343 [15:22] <mattym> Harry0, Another user just mentioned the same thing, and I am also getting a blank page.
#344 [15:22] <Harry0> Oh okay, thank you
#345 [15:23] <Harry0> When do you think it will be fixed?
#346 [15:23] <mattym> Harry0, Try again in a bit, I know it was just working within the last 10 minutes.
#347 [15:23] <Harry0> Ok thanks
#348 [15:23] <Harry0> Ok thanks
#349 [15:24] * Harry0 [webchat@5acd76d3.bb.sky.com] has left #minecrafthelp
#350 [15:25] <mattym> jackm, The site seems to be having an issue of its own right now, so try it again later when its working.
#351 [15:25] <jackm> I managed to get to the downloads page without doing throught the main website page
#352 [15:26] <jackm> but when I open it, it still immediately says drivfe :D/ invalid without giving me a chance to change the installation path
#353 [15:28] <jackm> hey mattym good things are happening!
#354 [15:28] <jackm> HAHA
#355 [15:28] <jackm> got it to work !
#356 [15:29] <jackm> ty for the help! I tried using the .exe download and it worked right away
#357 [15:29] <mattym> jackm, Ok good.
#358 [15:30] <mattym> jackm, So was the .msi one not even getting the "1st page"?
#359 [15:31] <jackm> yea when i would open it, it would immediately try to install onto the drive that was non existent and then force me to close the window
#360 [15:31] <mattym> jackm, If it wasn't, that would seem like a computer sided issue. Make sure your Windows settings are not set to automatically install to the old/missing drive.
#361 [15:31] <jackm> yea i need to look into thanks for the help!
#362 [15:32] <jackm> had the old drive dmged and had to get rid of it
#363 [15:33] <mattym> jackm, Yeah, I forge exactly where the setting is, but I know Windows lets you set a default drive for installs. That would explain why the .msi installer would have that issue.
#364 [15:34] * Tobsn108 [webchat@p549CA83D.dip0.t-ipconnect.de] has joined #minecrafthelp
#365 [15:34] * ben [webchat@cpe-67-241-72-1.twcny.res.rr.com] has joined #minecrafthelp
#366 [15:34] <jackm> awesome good thing to know for future installs ! have a nice day!
#367 [15:34] * ben is now known as Guest77707
#368 [15:34] * Tobsn108 [webchat@p549CA83D.dip0.t-ipconnect.de] has quit. (Client Quit)
#369 [15:35] <Guest77707> cannot sign in after update
#370 [15:36] * Guest77707 [webchat@cpe-67-241-72-1.twcny.res.rr.com] has quit. (Client Quit)
#371 [15:50] * aurieris [webchat@static.masmovil.com] has joined #minecrafthelp
#372 [15:51] <aurieris> I don't remember what mail I used, there would be some way to get it back
#373 [15:52] <mattym> aurieris, Do you know if you account was un-migrated?
#374 [15:52] * Janny [webchat@c-98-254-54-59.hsd1.fl.comcast.net] has joined #minecrafthelp
#375 [15:52] <Janny> Anybody in here?
#376 [15:53] <Janny> ?
#377 [15:53] <aurieris> I bought it in 2018 so I imagine so
#378 [15:53] <mattym> ??> aurieris account/forgot-email
#379 [15:53] <Mightyena> aurieris: If you forgot the email address you used to register, try all your emails at https://my.minecraft.net/en-us/password/forgot/. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#380 [15:56] * aurieris [webchat@static.masmovil.com] has quit. (Quit: webchat.esper.net)
#381 [16:29] * SIX10 [webchat@47-38-53-195.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#382 [16:29] <SIX10> Hi, I am having trouble starting the Minecraft launcher. I have tried repairing it and removing it and reinstalling it but it just won't start. Wont even show up on the process list.
#383 [16:31] <SIX10> Strangely enough, I can start it through the Twitch Launcher but not the shortcut (or exe) itself
#384 [16:36] * Littlegirl [webchat@67-7-11-44.hstn.centurylink.net] has joined #minecrafthelp
#385 [16:41] * Littlegirl [webchat@67-7-11-44.hstn.centurylink.net] has quit. (Quit: webchat.esper.net)
#386 [17:40] * meonadonutz [webchat@c-73-192-232-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#387 [17:40] <meonadonutz> When I start a game it says Not Reesponding
#388 [17:42] * meonadonutz [webchat@c-73-192-232-123.hsd1.ca.comcast.net] has quit. (Client Quit)
#389 [17:50] * jena [webchat@cpe-68-203-86-134.tx.res.rr.com] has joined #minecrafthelp
#390 [17:51] <jena> I cant download to my MacBook pro
#391 [18:06] * chad3 [webchat@h250.96.184.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#392 [18:07] <chad3> My minecraft won't launch
#393 [18:27] * ARC127 [webchat@pool-96-244-249-87.bltmmd.fios.verizon.net] has joined #minecrafthelp
#394 [18:29] <ARC127> Hello, I'm trying to run the Java version of Minecraft on Windows 10 and I'm having some problems. The latest version keeps not responding before even getting to the title screen, and according to the log, the error code it gives is about not having enough RAM. I have 15GB installed and have allocated 8GB for Minecraft. Surely it doesn't need more
#395 [18:29] <ARC127> than that?
#396 [18:30] <mattym> ??> ARC127 launcher/log
#397 [18:30] <Mightyena> ARC127: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#398 [18:31] <ARC127> the error code it gives is -805306369
#399 [18:32] <mattym> ARC127, Can you get us the full log.
#400 [18:32] * ARC127 [webchat@pool-96-244-249-87.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#401 [18:37] * ARC127 [webchat@pool-96-244-249-87.bltmmd.fios.verizon.net] has joined #minecrafthelp
#402 [18:37] <ARC127> https://paste.ubuntu.com/p/ktrDKxf5tT/
#403 [18:37] <ARC127> took me a second to reopen MC, sorry
#404 [18:37] <mattym> ARC127, Check the info here https://bugs.mojang.com/browse/MCL-6550
#405 [18:40] * ARC127 [webchat@pool-96-244-249-87.bltmmd.fios.verizon.net] has quit. (Client Quit)
#406 [18:45] * ARC127 [webchat@pool-96-244-249-87.bltmmd.fios.verizon.net] has joined #minecrafthelp
#407 [18:46] <ARC127> Just wanted to say thanks, I ran ADW Cleaner and disabled Discord's overlay and it works now
#408 [18:48] * ARC127 [webchat@pool-96-244-249-87.bltmmd.fios.verizon.net] has quit. (Client Quit)
#409 [18:53] * Josh1 [webchat@24-116-163-254.cpe.sparklight.net] has joined #minecrafthelp
#410 [18:55] <Josh1> I cannot access my account, the username and password are not working and I am not receiving an email to reset the password. Obviously you are having this problem for others but how do we resolve it?
#411 [18:56] * Josh1 [webchat@24-116-163-254.cpe.sparklight.net] has quit. (Client Quit)
#412 [19:14] * moira [webchat@108-165-39-115.avative.net] has joined #minecrafthelp
#413 [19:15] <moira> how do i redeem my wondows 10 version of minecraft code
#414 [19:15] <moira> i have tried to redeem it but it won't work
#415 [19:16] * babs_ [webchat@crnwon2440w-lp140-01-174-91-141-11.dsl.bell.ca] has joined #minecrafthelp
#416 [19:16] <babs_> hello
#417 [19:16] <babs_> i need help
#418 [19:17] <babs_> every time I try to load mc it crashes :(
#419 [19:19] * babs_ [webchat@crnwon2440w-lp140-01-174-91-141-11.dsl.bell.ca] has quit. (Client Quit)
#420 [19:23] * dan [webchat@173-16-69-100.client.mchsi.com] has joined #minecrafthelp
#421 [19:24] <dan> hello?
#422 [19:25] <dan> i have two questions
#423 [19:25] <dan> 1. where am i able to submit a customer support ticket and 2. where can i find the link to find what current day the customer support team is handling tickets.
#424 [19:28] <mattym> ??> dan account/send-email
#425 [19:28] <Mightyena> dan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#426 [19:28] <mattym> dan, And they do not currently have a way to track them.
#427 [19:29] <dan> oh okay, on the old website it would tell what day they are currently handling
#428 [19:29] <dan> thats all i got thank you for the help!
#429 [19:30] * dan [webchat@173-16-69-100.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#430 [19:33] <moira> im inable to redeem my wondows 10 version of minecraft. the redeem code wont auto populate
#431 [19:33] <mattym> moira, What do you mean?
#432 [19:34] <moira> I'm trying to redeem my minecraft for windows 10 and when i hit redeem it won't auto populate the code. thats what everyone says it is supposed to do but hasnt for me.
#433 [19:35] <moira> and i never got an email. with a code to enter.
#434 [19:35] <mattym> moira, When did you buy the Java Edition?
#435 [19:35] <moira> a few months ago.
#436 [19:36] <mattym> moira, The offer for the free copy of Windows 10 Edition ended October 2018
#437 [19:36] <moira> ok! thank you very much!
#438 [19:41] * lol768- [lol768@catastrophe.esper.net] has joined #minecrafthelp
#439 [19:42] * lol768 [lol768@galaxy.liefland.net] has quit. (Read error: Connection reset by peer)
#440 [19:53] * Bruntx{ [webchat@181.73.18.53] has joined #minecrafthelp
#441 [19:56] <Bruntx{> Hi, I have minecraft for windows 10 and it doesn't allow me to add online servers, what can I do?
#442 [20:02] <mattym> Bruntx{, Are you sure the servers you are trying to add are for that edition?
#443 [20:03] <Bruntx{> Yes, I'm sure, but he tells me he cant connect with him
#444 [20:03] <mattym> Bruntx{, Give an example of a server you are having the issue with.
#445 [20:04] <Bruntx{> for example hub.snapcraft.net
#446 [20:05] <mattym> Bruntx{, That is a Java Edition server. So again, make sure you are trying to add servers for the actual version of the game you are playing.
#447 [20:06] <Bruntx{> mmmh, ok, where can I find servers for minecraft windows 10?
#448 [20:06] <mattym> Bruntx{, You will need to search for those specifically.
#449 [20:06] <Bruntx{> ok.
#450 [20:11] <Bruntx{> Thanks, I could find servers :)
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#452 [21:07] <zachkaplan> can i log into a microsoft account that i have on ios and still save the worlds i have on ios
#453 [21:08] <zachkaplan> what i mean is, does having a microsoft account on ios protect my worlds?
#454 [21:09] <mattym> zachkaplan, Your worlds are saves to your device. Accounts have nothing to do with them.
#455 [21:10] <zachkaplan> is there a way i can erase my device while also keeping my worlds
#456 [21:11] <zachkaplan> the problem im having is i have no storage left on my phone, and the people at apple said i need to erase my device and i have a city ive been working on for a year and i don't want that to be erased
#457 [21:14] <mattym> zachkaplan, Not easy to do on iOS devices. Apple does not allow you actual file access.
#458 [21:16] <zachkaplan> what do you mean file access?
#459 [21:18] <mattym> zachkaplan, iOS does not let you access the world files in order to save them somewhere off the device.
#460 [21:18] <mattym> zachkaplan, If you erase the device, the worlds will be deleted as well.
#461 [21:18] <zachkaplan> could i save it to itunes?
#462 [21:18] <zachkaplan> +mattym
#463 [21:19] <mattym> zachkaplan, No, the worlds are not saved to the music/photos/video folders, so it cannot see them.
#464 [21:21] <zachkaplan> +mattym is there anything i can do?
#465 [21:21] <zachkaplan> because at the end of the day I'm done with it but I don't want all my time to have been wasted for nothing
#466 [21:22] <mattym> zachkaplan, You may need to look into 3rd party apps that let you access the files. Or simply clear other data off the device without doing a complete whipe.
#467 [21:23] <zachkaplan> +mattym I know you are more of an expert at minecraft but do you know of any methods of clearing the "system" storage on my phone because that takes up 35 gb on my phone
#468 [21:24] <zachkaplan> also, as for the 3rd party apps, do you have any you'd recommend?
#469 [21:24] <mattym> zachkaplan, If its system files, nothing much you can do. And no I do not know any of the apps by name.
#470 [21:25] <zachkaplan> wow, so theres really not much i can do
#471 [21:25] <zachkaplan> can i share it to planet minecraft?
#472 [21:25] <mattym> zachkaplan, If they have some app that grabs the files for you.
#473 [21:26] <zachkaplan> i have to go to bed, we'll continue talking in the morning?
#474 [21:27] <zachkaplan> or actually there's not much to say really, thanks for your help.
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#477 [21:34] <Guest46129> whenever i try to play minecraft is says there is a crash
#478 [21:35] <mattym> ??> Guest46129 launcher/log
#479 [21:35] <Mightyena> Guest46129: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#482 [22:23] <TheAmazedPug> I was wondering if you guys can scan to see if there are accounts for the emails I give. I have many accounts and I can't figure out which is the one that has the Minecraft account. I haven't been on Minecraft in a while
#483 [22:23] <mattym> ??> TheAmazedPug account/forgot-email
#484 [22:23] <Mightyena> TheAmazedPug: If you forgot the email address you used to register, try all your emails at https://my.minecraft.net/en-us/password/forgot/. The one that receives a confirmation email from Mojang will be the one you should use to log in.
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#495 [23:17] <Jay> Hiya I've been trying to log my dads account and my own account at the same time but when i do it'll switch my dads account right to mine? I would quit the game and try again but on the others accounts as my whole family plays mc but all would switch to my account since it was the first one to load up in minecraft. I cant figure out how to fix it
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