#1 [00:14] * rezae [webchat@static.belong.com.au] has joined #minecrafthelp
#2 [00:14] <rezae> i need help signing in to my minecraft account
#3 [00:17] <Andrio> ??< win/.minecraft
#4 [00:17] <Andrio> rezae, what happens when you try?
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#8 [00:28] <rezae> it is saying invalid username or password
#9 [00:31] <Andrio> rezae, can you log in at https://account.mojang.com/ ?
#10 [00:31] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#11 [00:33] <rezae> i will try
#12 [00:33] <rezae> yes i can
#13 [00:34] <rezae> login at that website
#14 [00:34] <Andrio> ??> rezae tools/HJT
#15 [00:34] <Mightyena> rezae: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#16 [00:34] <Mightyena> rezae: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#17 [00:34] <rezae> Is this safe
#18 [00:35] <Andrio> rezae, yes.
#19 [00:35] <Andrio> it's well-known enough to be on Wikipedia at least.
#20 [00:37] <rezae> ok
#21 [00:39] <rezae> what will this help you do
#22 [00:40] <Andrio> rezae, find the problem.
#23 [00:40] <rezae> ok
#24 [00:40] <rezae> https://paste.ubuntu.com/p/Y8sk83b8Xq/
#25 [00:41] <Andrio> ??> rezae info/MCLeaks
#26 [00:41] <Mightyena> rezae: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#27 [00:41] <Mightyena> rezae: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#28 [00:41] <Andrio> ??> rezae win/hosts/edit
#29 [00:41] <Mightyena> rezae: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#30 [00:41] <Mightyena> rezae: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#31 [00:44] <rezae> i opened it
#32 [00:46] <Andrio> ok
#33 [00:46] <rezae> what do i now
#34 [00:47] <Andrio> rezae, follow Mightyena's instructions.
#35 [00:49] <rezae> how do i remove the host file
#36 [00:50] <rezae> i do not have the MCleaks account though
#37 [00:51] <Andrio> rezae, remove lines containing 'mojang'
#38 [00:52] <rezae> then
#39 [00:53] <rezae> should i save and try again
#40 [00:53] <Andrio> rezae, yes
#41 [00:55] <rezae> saved it
#42 [00:55] <rezae> done
#43 [00:56] <Andrio> ok
#44 [00:56] <rezae> then what
#45 [00:57] <Andrio> rezae, can you log in now?
#46 [00:58] <rezae> i'll have a try
#47 [01:00] <rezae> i will tell you once i get through
#48 [01:02] <rezae> no i didn't get through
#49 [01:03] <Andrio> rezae, can you get me a new HijackThis report
#50 [01:04] <rezae> sure
#51 [01:05] <rezae> https://paste.ubuntu.com/p/hNhpFw6WjG/
#52 [01:09] <Andrio> rezae, try disabling Hamachi.
#53 [01:10] <rezae> ok
#54 [01:11] <rezae> i disabled hamachi
#55 [01:12] <Andrio> rezae, try now
#56 [01:12] <rezae> but i still couldn't sign in
#57 [01:13] <Andrio> rezae, what happened?
#58 [01:15] <rezae> it said invalid username and password
#59 [01:15] <rezae> as i bought it today
#60 [01:15] <rezae> does it need a while
#61 [01:16] <Andrio> rezae, try changing your password
#62 [01:16] <Andrio> at https://account.mojang.com/
#63 [01:17] <rezae> ok
#64 [01:21] <rezae> i reset my password and am downloading minecraft again
#65 [01:24] <rezae> it's working
#66 [01:24] <rezae> thanks so much
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#69 [02:00] * alex_2767 [webchat@137-152-185-154.gcu.edu] has joined #minecrafthelp
#70 [02:00] <alex_2767> Hello?
#71 [02:00] <alex_2767> I am having an issue with migrating my account
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#73 [03:24] * combro2k [~combro2k@mail.vmaurik.nl] has quit. (Read error: Connection reset by peer)
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#81 [05:31] * theunpooped [webchat@c114-77-153-114.rivrw21.nsw.optusnet.com.au] has joined #minecrafthelp
#82 [05:31] <theunpooped> hello
#83 [05:31] <theunpooped> I have purchased the windows ten edition of Minecraft
#84 [05:31] <theunpooped> what are the chances of being able to transfer it to java edition
#85 [05:32] <theunpooped> if so how
#86 [05:36] * Lansu [webchat@124.6.187.225] has joined #minecrafthelp
#87 [05:37] <Lansu> Hi, when my friend is joining my minecraft realm server she can't join. This is what it says. failed to create a child event loop. Any idea on it? She doesn't have any anti virus installed and also disabled firewall. Thank you for anyone who helps :D
#88 [05:42] * Zesty1 [webchat@180-150-39-139.b49627.bne.nbn.aussiebb.net] has joined #minecrafthelp
#89 [05:43] <Zesty1> Hi was just wondering if you knew how to retain a previous address you may have forgotten for your mine craft account. Thanks
#90 [05:49] * Lansu [webchat@124.6.187.225] has quit. (Quit: webchat.esper.net)
#91 [05:56] * Lansu [webchat@124.6.187.225] has joined #minecrafthelp
#92 [05:57] <Lansu> Hi I got disconnected, again if anyone knows how to fix the child event loop problem when joining a server it will really help :D
#93 [06:24] * refuting [~kfiresun@180.200.238.130] has quit. (Ping timeout: 206 seconds)
#94 [07:44] * Keksi_66 [webchat@178.115.129.88.wireless.dyn.drei.com] has joined #minecrafthelp
#95 [07:46] <Keksi_66> I cant open minecraft, eventhough I am already registered.
#96 [07:47] <Keksi_66> When I open Minecraft that register thing pops up and I have to register me, I type my password and everything but it isnt working!
#97 [07:47] <Greymagic27> ??> Keksi_66 tools/hjt
#98 [07:47] <Mightyena> Keksi_66: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#99 [07:47] <Mightyena> Keksi_66: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#100 [07:49] <Keksi_66> I cant find a button wich says I accept
#101 [07:49] <Greymagic27> Keksi_66, What do you see?
#102 [07:50] <Keksi_66> Nevermind, it started downloading
#103 [07:50] <Keksi_66> and now?
#104 [07:50] <Greymagic27> Keksi_66, Follow the steps through
#105 [07:53] <Keksi_66> Am I right where it says I have to put in my phone number and stuff?
#106 [07:54] <Greymagic27> Keksi_66, You shouldn't need to. Can you send a screenshot of what you see?
#107 [07:56] <Keksi_66> I took a screenshot, but how do I send it now?
#108 [07:56] <Greymagic27> Keksi_66, imgur.com/upload
#109 [07:56] * Hello [webchat@107-190-13-167.cpe.teksavvy.com] has joined #minecrafthelp
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#111 [07:57] * JJ [webchat@107-190-13-167.cpe.teksavvy.com] has joined #minecrafthelp
#112 [07:57] <JJ> Hello
#113 [07:57] <Greymagic27> JJ, Hi. What's the issue?
#114 [07:58] <JJ> Whenever I open Minecraft and press play, I get a crash report and cannot continue.
#115 [07:58] <Greymagic27> ??> JJ launcher/log-txt
#116 [07:58] <Mightyena> JJ: We need to see your full launcher log, which is created in the game directory.
#117 [07:58] <Mightyena> JJ: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#118 [07:59] <JJ> How do I access my .minecraft folder?
#119 [07:59] <Greymagic27> ??> JJ win/.minecraft
#120 [07:59] <Mightyena> JJ: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#121 [08:00] <JJ> Thank you, I'm in and will continue.
#122 [08:00] <Keksi_66> I didnt get the vertification code
#123 [08:00] <Keksi_66> where it said it sended it to me
#124 [08:00] <Greymagic27> Keksi_66, You shouldn't need to get any sort of code. Did you use this link to download the tool? https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#125 [08:01] <Keksi_66> Yes I did
#126 [08:01] <Greymagic27> Keksi_66, Have you got the screenshot of what you're looking at?
#127 [08:02] <Keksi_66> Yes
#128 [08:03] <Keksi_66> I cant send the screenshot I made, because the link u sent me, didnt send me the vertification code
#129 [08:03] <Keksi_66> the imgur thing
#130 [08:04] <Greymagic27> Keksi_66, You don't need an account, just drag the image/paste the image URL into the upload box
#131 [08:06] <Keksi_66> <blockquote class="imgur-embed-pub" lang="en" data-id="a/tvrVzUZ"><a href="//imgur.com/a/tvrVzUZ"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#132 [08:06] <Keksi_66> Like this?
#133 [08:07] <Greymagic27> Keksi_66, You shouldn't need to sign up to download hijackthis. It should start an auto download when you click the URL
#134 [08:07] <Keksi_66> I downloaded it, and now?
#135 [08:07] <Greymagic27> Keksi_66, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#136 [08:08] <Keksi_66> Like that?
#137 [08:08] <Greymagic27> Keksi_66, Like what?
#138 [08:08] <Keksi_66> I cant send it, the messgae is too long
#139 [08:09] <Greymagic27> Keksi_66, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#140 [08:09] <JJ> I pasted the text from launcher_log to the website but nothing has happened.
#141 [08:09] <Greymagic27> JJ, Did you hit the 'paste!' button?
#142 [08:09] <JJ> Yeah, I did.
#143 [08:09] <Greymagic27> JJ, Did you include a name in the 'poster' field?
#144 [08:10] <Keksi_66> https://paste.ubuntu.com/p/cP87r4BtdB/
#145 [08:10] * lol768- is now known as lol768
#146 [08:10] <JJ> Yes, JJ.
#147 [08:10] <Greymagic27> JJ, Use paste.gg instead
#148 [08:10] <Keksi_66> Did I do it right?
#149 [08:10] <Greymagic27> Keksi_66, Thanks. What's the exact message you get upon trying to open Minecraft?
#150 [08:11] <Keksi_66> I am going to copy it now, does it matter that it's german?
#151 [08:11] <Keksi_66> Entschuldigung! Stelle sicher, dass du online bist und versuche es erneut
#152 [08:11] <Keksi_66> Wenn dein Konto nach November 2012 erstellt wurde oder es bereits ein Mojang‐Konto ist, verwende deine E‐Mail‐Adresse. Andernfalls deinen Benutzernamen.
#153 [08:11] <Keksi_66> Exactly that stands there ↑
#154 [08:11] <Greymagic27> Keksi_66, Can you uninstall Ad Guardian Plus and run a malware scan using malwarebytes?
#155 [08:11] <Greymagic27> ??> Keksi_66 av/malwarebytes
#156 [08:11] <Mightyena> Keksi_66: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#157 [08:11] <Mightyena> Keksi_66: Download it here: https://www.malwarebytes.org/
#158 [08:11] <Mightyena> Keksi_66: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#159 [08:17] <Keksi_66> It's scanning right now, how long does it take?
#160 [08:17] <Keksi_66> Like normally
#161 [08:17] <Greymagic27> Keksi_66, It varies system to system
#162 [08:21] <Keksi_66> It has 18 things found already, is that much?
#163 [08:22] <Keksi_66> It's mot done yet though
#164 [08:22] <Keksi_66> not*
#165 [08:22] <Keksi_66> OK, now its done, what to do now?
#166 [08:23] <Greymagic27> Keksi_66, Follow the insructions on screen
#167 [08:23] <Keksi_66> ok
#168 [08:24] <Keksi_66> I have to restart the pc, should I do that?
#169 [08:25] <Greymagic27> Yes please
#170 [08:25] <Keksi_66> Okay
#171 [08:25] <Keksi_66> Am I done after that?
#172 [08:25] <Greymagic27> Keksi_66, Come back here once you've restarted for further instructions :)
#173 [08:26] <Keksi_66> Okay
#174 [08:27] * Keksi_66 [webchat@178.115.129.88.wireless.dyn.drei.com] has joined #minecrafthelp
#175 [08:27] <Keksi_66> Okay, I am back now
#176 [08:28] <Keksi_66> What am I supposed to do now?
#177 [08:28] <Greymagic27> Keksi_66, Welcome back. Do you happen to have a log of what malwarebytes detected?
#178 [08:29] <Keksi_66> No, I still cant opne it
#179 [08:30] <Greymagic27> Keksi_66, You can't open malwarebytes or the game?
#180 [08:30] <Keksi_66> The game
#181 [08:30] <Keksi_66> Yes i do have the log
#182 [08:30] <Greymagic27> Keksi_66, Could you send it?
#183 [08:30] <Keksi_66> Okay
#184 [08:31] <Keksi_66> I cant copy it, so how do I do that
#185 [08:32] <Greymagic27> Keksi_66, Send a screenshot of it if you can't copy it
#186 [08:32] * Chamytozica [webchat@b3d1d311.virtua.com.br] has joined #minecrafthelp
#187 [08:33] * Chamytozica [webchat@b3d1d311.virtua.com.br] has quit. (Client Quit)
#188 [08:34] <Keksi_66> <blockquote class="imgur-embed-pub" lang="en" data-id="a/4wNZjR4" data-context="false" ><a href="//imgur.com/a/4wNZjR4"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#189 [08:35] <Greymagic27> Keksi_66, It's going to be tedious but can you scroll down and keep sending screenshots? I'm looking for something in particular
#190 [08:36] <Keksi_66> Okay
#191 [08:39] <Keksi_66> <blockquote class="imgur-embed-pub" lang="en" data-id="a/I6VtCEv" data-context="false" ><a href="//imgur.com/a/I6VtCEv"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#192 [08:39] <Greymagic27> Keksi_66, Could you send a new HJT log?
#193 [08:39] <Greymagic27> ??> Keksi_66 tools/hjt
#194 [08:39] <Mightyena> Keksi_66: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#195 [08:39] <Mightyena> Keksi_66: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#196 [08:40] <Keksi_66> <blockquote class="imgur-embed-pub" lang="en" data-id="a/NtPkB3J" data-context="false" ><a href="//imgur.com/a/NtPkB3J"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#197 [08:41] <Keksi_66> I have that hjack this or smth already and I scanned too
#198 [08:41] <Greymagic27> Keksi_66, Could you generate a new hijackthis log?
#199 [08:42] <Keksi_66> I'l try my best, I have so many things opened on my pc right now, I search for the right answer for this minecraft thing for 3 days
#200 [08:44] <Keksi_66> Okay, so I have the log, and how do I send it again?
#201 [08:44] <Greymagic27> ??> Keksi_66 paste
#202 [08:44] <Mightyena> Keksi_66: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#203 [08:44] <Keksi_66> https://paste.ubuntu.com/p/yFGCxd8TRX/
#204 [08:45] <Greymagic27> Keksi_66, Can you uninstall adblock guardian?
#205 [08:45] <Keksi_66> What's that
#206 [08:45] <Keksi_66> Where do I find it so I can uninstall it
#207 [08:47] <Keksi_66> I uninstalled it and now
#208 [08:48] <Greymagic27> Keksi_66, Restart your PC then try the game
#209 [08:48] <Keksi_66> okay...
#210 [08:51] * Keksi_66 [webchat@178.115.129.88.wireless.dyn.drei.com] has joined #minecrafthelp
#211 [08:51] <Keksi_66> I am bacl
#212 [08:51] <Greymagic27> Keksi_66, Welcome back. Could you try Minecraft now?
#213 [08:51] <Keksi_66> I tried it already, thanks for your help, it worked now
#214 [08:51] <Greymagic27> Keksi_66, No problem. Enjoy playing!
#215 [08:51] <Keksi_66> Thanks, have a nice day
#216 [08:52] <Greymagic27> You as well!
#217 [08:53] * Keksi_66 [webchat@178.115.129.88.wireless.dyn.drei.com] has quit. (Client Quit)
#218 [08:56] * PixelKeksLP [webchat@p54945320.dip0.t-ipconnect.de] has joined #minecrafthelp
#219 [08:57] <PixelKeksLP> Hello minecrafthelp,
#220 [08:58] <PixelKeksLP> I want to login at my account but the email doesn't exist anymore
#221 [08:59] <Greymagic27> PixelKeksLP, Hey. Have you contacted mojang about changing the email linked to your account?
#222 [08:59] <PixelKeksLP> how can I do this?
#223 [08:59] <Greymagic27> ??> PixelKeksLP account/send-email
#224 [08:59] <Mightyena> PixelKeksLP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#225 [10:07] * Tim7 [webchat@ip5f5aee60.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#226 [10:08] <Tim7> hi is someone there
#227 [10:08] <Tim7> I need help
#228 [10:09] <Tim7> First yes i checked my spam ...yes i verryfied my email
#229 [10:11] <Tim7> it is now over 2 month that i asked for an resetting password email .... and norhing happend .....the only email i got is that i have to create a new ticket .... for what .... do i have to wait now over 2 month again?????
#230 [10:15] * FOX_MAN [webchat@176-231-77-24.orange.net.il] has joined #minecrafthelp
#231 [10:15] <Tim7> First yes i checked my spam ...yes i verryfied my email
#232 [10:15] <Tim7> 17:11 <Tim7> it is now over 2 month that i asked for an resetting password email .... and norhing happend .....the only email i got is that i have to create a new ticket .... for what .... do i have to wait now over 2 month again?????
#233 [10:19] * Tim7 [webchat@ip5f5aee60.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#234 [10:20] <FOX_MAN> Нello. I have problems after the "Play" button, I downloaded the version on windows 10, but I get error 1, and the message: ERROR
#235 [10:20] <FOX_MAN> Game crashedAn unexpected issue occurred and the game has crashed. We’re sorry for the inconvenience.
#236 [10:20] <Greymagic27> ??> FOX_MAN launcher/log-txt
#237 [10:20] <Mightyena> FOX_MAN: We need to see your full launcher log, which is created in the game directory.
#238 [10:20] <Mightyena> FOX_MAN: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#239 [10:28] <FOX_MAN> I have no folder launcher_log
#240 [10:31] <Greymagic27> FOX_MAN, It's not a folder, it's a file.
#241 [10:34] * Ram [webchat@61-69-172-49.static.tpgi.com.au] has joined #minecrafthelp
#242 [10:34] <FOX_MAN> I have launcher_profiles and launncher_skins. It's all
#243 [10:34] <Ram> I NEED TO REACTIVATE MY ACCOUNT
#244 [10:34] <Greymagic27> ??> FOX_MAN launcher/log
#245 [10:34] <Mightyena> FOX_MAN: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#246 [10:34] <Ram> I NEED TO REACTIVATE MT DEACTIVATED ACCOUMT
#247 [10:34] <Greymagic27> ??> Ram account/send-email
#248 [10:34] <Mightyena> Ram: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#249 [10:35] <Ram> I SENT THEM 3 WEEKS AGO THEY NEVER REPLIED
#250 [10:35] <Lord_Ralex> Stop with the caps.
#251 [10:37] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has joined #minecrafthelp
#252 [10:37] <UsersPlace> hi
#253 [10:37] <Ram> How long does it take for them to replie
#254 [10:38] <UsersPlace> Umm, i have a really annoying problem, i don't know if it's my pc or my mc, but it crashes in the few minutes of gameplay.
#255 [10:38] <Greymagic27> Ram, There's no ETA to how long it will take. Just be pateint
#256 [10:38] <Greymagic27> ??> UsersPlace launcher/log-txt
#257 [10:38] <Mightyena> UsersPlace: We need to see your full launcher log, which is created in the game directory.
#258 [10:38] <Mightyena> UsersPlace: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#259 [10:38] <UsersPlace> Ok
#260 [10:41] * Ram [webchat@61-69-172-49.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#261 [10:43] <UsersPlace> It's taking a long time.
#262 [10:43] <UsersPlace> Wow, not surprised, with all that code in there and logs.
#263 [10:45] <UsersPlace> It says Bad getaway.
#264 [10:45] <Greymagic27> UsersPlace, Use paste.gg instead
#265 [10:45] <UsersPlace> Sure.
#266 [10:47] <UsersPlace> Why is it taking such a long time?
#267 [10:48] <Greymagic27> It's a lot of text, if it still doesn't work send only the bottom half
#268 [10:48] <UsersPlace> Sure.
#269 [10:49] <UsersPlace> Also, are you a developer or something?
#270 [10:49] <Greymagic27> No, I'm not a developer
#271 [10:49] <FOX_MAN> Mightyena I can’t send a journal due to registration
#272 [10:50] <Greymagic27> FOX_MAN, You don't need to register for the site
#273 [10:52] <UsersPlace> Ok, i got the link.
#274 [10:52] <UsersPlace> What now?
#275 [10:52] <Greymagic27> Send it here
#276 [10:54] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has joined #minecrafthelp
#277 [10:54] <UsersPlace> Hi
#278 [10:54] <UsersPlace> I'm back.
#279 [10:54] <UsersPlace> Here's the link.
#280 [10:54] <Greymagic27> UsersPlace, Welcome back
#281 [10:54] * ang7_H3llo_ [webchat@net-2-44-181-35.cust.vodafonedsl.it] has joined #minecrafthelp
#282 [10:54] <ang7_H3llo_> hellop
#283 [10:55] <Greymagic27> ang7_H3llo_, Hi. What with?
#284 [10:55] <UsersPlace> Here's the link Grey, https://paste.gg/p/anonymous/63ca172f0b5d4b0fb3296ead78f3a44c
#285 [10:56] <Greymagic27> ??> UsersPlace win/dxdiag
#286 [10:56] <Mightyena> UsersPlace: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#287 [10:56] <ang7_H3llo_> the launcer does not start
#288 [10:56] <Greymagic27> ang7_H3llo_, Does it not open?
#289 [10:56] <UsersPlace> Thanks.
#290 [10:57] <ang7_H3llo_> the laucher
#291 [10:58] <Greymagic27> ang7_H3llo_, https://bugs.mojang.com/browse/MCL-12191
#292 [10:58] <UsersPlace> Grey
#293 [10:58] <UsersPlace> Do i post my specs link here?
#294 [10:58] <UsersPlace> For you?
#295 [10:59] <UsersPlace> Or no?
#296 [10:59] <Greymagic27> Post it here, yes
#297 [10:59] <UsersPlace> Ok, wait.
#298 [11:00] * ang7_H3llo_ [webchat@net-2-44-181-35.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#299 [11:00] <UsersPlace> Oof mate, it's on greek.
#300 [11:00] <UsersPlace> I mean.
#301 [11:00] * Thomas_ [webchat@mta-107-13-162-128.nc.rr.com] has joined #minecrafthelp
#302 [11:00] <UsersPlace> The numbers and stuff are ok but.
#303 [11:00] <UsersPlace> Will you understand it?
#304 [11:00] <Greymagic27> That's fine, I should be able to get the gist of it
#305 [11:01] <UsersPlace> Sure.
#306 [11:01] <UsersPlace> There you go https://paste.gg/p/anonymous/8807fd6889af4e319f9e40fb516ebf46
#307 [11:01] <Thomas_> What number can I call for help with my account? I can't log in anymore and the password reset doesn't send to my email anymore.
#308 [11:02] * drextarko [webchat@45.232.92.219] has joined #minecrafthelp
#309 [11:02] <drextarko> hello
#310 [11:02] <drextarko> holaaa
#311 [11:02] <Greymagic27> ??> Thomas_ account/send-email
#312 [11:02] <Mightyena> Thomas_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#313 [11:02] <Greymagic27> UsersPlace, Thanks. Give me a second
#314 [11:03] <drextarko> i cant play minecraft
#315 [11:03] <UsersPlace> No problem Grey.
#316 [11:03] <Greymagic27> drextarko, What happens when you try?
#317 [11:03] <drextarko> says error
#318 [11:04] <Greymagic27> UsersPlace, Perform a clean install of this driver. https://www.geforce.com/drivers/results/153944
#319 [11:04] <FOX_MAN> I don't send text. How it's works?
#320 [11:04] <UsersPlace> Ok Grey.
#321 [11:04] <Greymagic27> The clean install option can be found under 'advanced options' when you run the .exe
#322 [11:04] <drextarko> i click play, and late get error
#323 [11:04] <Greymagic27> ??> FOX_MAN paste
#324 [11:04] <UsersPlace> kk
#325 [11:04] <Mightyena> FOX_MAN: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#326 [11:04] <Greymagic27> drextarko, What's the error?
#327 [11:04] <drextarko> i dont know
#328 [11:04] <drextarko> i dont know
#329 [11:04] * drextarko [webchat@45.232.92.219] has left #minecrafthelp
#330 [11:05] * Thomas_ [webchat@mta-107-13-162-128.nc.rr.com] has quit. (Client Quit)
#331 [11:05] <UsersPlace> Grey, if you actually fix my mc you're a god.
#332 [11:05] <UsersPlace> You seem promising.
#333 [11:05] <UsersPlace> Not gonna lie.
#334 [11:05] <FOX_MAN> Mightyena they offer me registration
#335 [11:06] <Greymagic27> FOX_MAN, You don't need to sign up. Just press 'paste'
#336 [11:06] * drextarko [webchat@45.232.92.219] has joined #minecrafthelp
#337 [11:06] <Greymagic27> ??> drextarko launcher/log-txt
#338 [11:06] <Mightyena> drextarko: We need to see your full launcher log, which is created in the game directory.
#339 [11:06] <Mightyena> drextarko: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#340 [11:06] <FOX_MAN> https://paste.ubuntu.com/p/y5yymK5DDh/
#341 [11:07] <drextarko> what is this?
#342 [11:07] <Greymagic27> ??> FOX_MAN win/!
#343 [11:07] <Mightyena> FOX_MAN: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#344 [11:07] <Mightyena> FOX_MAN: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#345 [11:07] <Greymagic27> drextarko, It's steps to get a launcher_log so I can see what the issue is
#346 [11:08] * drextarko [webchat@45.232.92.219] has quit. (Quit: webchat.esper.net)
#347 [11:09] <UsersPlace> Grey, i also can sent you the model of my pc and where i bough it, if you want it, i can do anything you want.
#348 [11:09] <UsersPlace> I just want my mc fixed.
#349 [11:09] <UsersPlace> Today, or at least someday.
#350 [11:09] <Greymagic27> UsersPlace, Might be worth looking at. Send them via PM. /msg Greymagic27
#351 [11:10] <UsersPlace> Sure, let me find the paper that says the things about my pc.
#352 [11:12] <UsersPlace> Oof man, i don't think i have the paper with me, but it's a greek gaming pc, maybe that affects minecraft? Not sure if it actually does though.
#353 [11:13] <Greymagic27> UsersPlace, Shouldn't do :P - It's alright if you can't find it, don't go looking especially
#354 [11:13] <UsersPlace> Ok :P
#355 [11:13] <UsersPlace> Also i have a bad internet connection so the driver is STILL downloading.
#356 [11:14] <UsersPlace> My specs are trash too.
#357 [11:14] <UsersPlace> If you didn't see them ._.
#358 [11:15] <UsersPlace> Also, my pc is having bsods here and there, one day i had 2 bsods.
#359 [11:15] <UsersPlace> Oof.
#360 [11:15] <Greymagic27> Ouch
#361 [11:16] <UsersPlace> At least they're not affecting the pc at all.
#362 [11:16] <UsersPlace> I don't have to refresh it from the start or something.
#363 [11:16] <UsersPlace> Just boot up and it's normal.
#364 [11:18] <UsersPlace> I need mc for my youtube videos too, mc is popular now, and always played it.
#365 [11:18] <UsersPlace> I literally hate fortnite, it's just not my style.
#366 [11:18] <Greymagic27> Haha. I think you're with the majority on that one
#367 [11:19] <UsersPlace> I know right, Haha.
#368 [11:19] <UsersPlace> 9% Left!
#369 [11:19] <UsersPlace> Yes!
#370 [11:20] <UsersPlace> Also i don't have a mc account, a friend just gave him his alt.
#371 [11:20] * XNDR342 [webchat@athedsl-114960.home.otenet.gr] has joined #minecrafthelp
#372 [11:20] <UsersPlace> an*
#373 [11:20] <Greymagic27> UsersPlace, Does your friend know that breaks the EULA about redistributing accounts?
#374 [11:21] <XNDR342> I dont have acess to my email and cant enter into the mojang account. what do I do?
#375 [11:21] <Greymagic27> XNDR342, Hi. When you try to enter into your account what does it say?
#376 [11:21] <UsersPlace> No, but i'm going to get an account myself soon.
#377 [11:22] * FOX_MAN [webchat@176-231-77-24.orange.net.il] has quit. (Quit: webchat.esper.net)
#378 [11:22] <XNDR342> it tells me that the username or password may be incorrect. Then I go to forgot password, but I dont have acess to my email as I said.
#379 [11:22] <XNDR342> Could you check if the account still exists?
#380 [11:23] <XNDR342> the email is abeikos@isb.edu.rs
#381 [11:23] <Greymagic27> XNDR342, As we're not mojang we can't check account information. You'll need to email mojang
#382 [11:23] <Greymagic27> ??> XNDR342 account/send-email
#383 [11:23] <Mightyena> XNDR342: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#384 [11:23] <XNDR342> lmao they sent me here
#385 [11:24] <Greymagic27> XNDR342, As we're not mojang we can't help with account issues. Wait for a reply from Mojang
#386 [11:24] <XNDR342> lmao this is so funny
#387 [11:24] <XNDR342> they send me here and now I gotta go back
#388 [11:24] <UsersPlace> Grey, it says that my system requires a DCH Package to download that driver.
#389 [11:24] <XNDR342> thanks for your help anyways
#390 [11:24] * Nikokrisander [webchat@telia-5908ea-148.connect.netcom.no] has joined #minecrafthelp
#391 [11:24] <Greymagic27> UsersPlace, Hang on. I'll grab it
#392 [11:25] * XNDR342 [webchat@athedsl-114960.home.otenet.gr] has quit. (Client Quit)
#393 [11:25] <UsersPlace> Kk
#394 [11:25] <Greymagic27> https://www.geforce.com/drivers/results/153947
#395 [11:25] <Nikokrisander> hello, i cant remember my email to my username :( how to find out?
#396 [11:31] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has joined #minecrafthelp
#397 [11:31] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has quit. (Client Quit)
#398 [11:35] * neonbox [~neonbox@92-249-146-165.pool.digikabel.hu] has joined #minecrafthelp
#399 [11:36] * CJ [webchat@152.36.76.170] has joined #minecrafthelp
#400 [11:36] <CJ> Hi I need help getting into my account
#401 [11:37] <neonbox> Read the topic with /topic
#402 [11:37] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has joined #minecrafthelp
#403 [11:38] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has quit. (Client Quit)
#404 [11:39] <CJ> I changed my email to a different one and I forgot my security questions
#405 [11:40] * Com32goO [webchat@5-15-85-156.residential.rdsnet.ro] has joined #minecrafthelp
#406 [11:40] <Com32goO> Hello
#407 [11:41] <Com32goO> I cannot log into my Minecraft account even though i resetted my password, it just says logging in and then it sends me back to log in page
#408 [11:42] * CJ [webchat@152.36.76.170] has quit. (Quit: webchat.esper.net)
#409 [11:44] <Com32goO> anybody here ^^?
#410 [11:44] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has joined #minecrafthelp
#411 [11:44] <UsersPlace> back
#412 [11:47] * oldgamer60 [webchat@host86-140-88-14.range86-140.btcentralplus.com] has joined #minecrafthelp
#413 [11:48] <oldgamer60> My graffics card has just updated and now the game will not launch
#414 [11:49] <neonbox> Windows linux mac?
#415 [11:49] <oldgamer60> windows 10
#416 [11:49] <neonbox> Java edition right?
#417 [11:49] <oldgamer60> yes
#418 [11:50] <oldgamer60> 1.14.4
#419 [11:52] <neonbox> I'm on linux so i can't realy experiment, have you tried to run it as administrator/
#420 [11:52] <oldgamer60> hello am I still connected
#421 [11:52] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#422 [11:53] <oldgamer60> I need to change the screen res to 1920 1080
#423 [11:53] <oldgamer60> I need to change the screen res to 1920 1080
#424 [11:53] * neonbox [~neonbox@92-249-146-165.pool.digikabel.hu] has left #minecrafthelp
#425 [12:23] <Com32goO> I cannot log into my Minecraft account even though i resetted my password, it just says logging in and then it sends me back to log in page
#426 [12:23] <Com32goO> anybody will ever reply to me?
#427 [12:33] * Morphews [webchat@b1b44235.virtua.com.br] has joined #minecrafthelp
#428 [12:35] <Morphews> I migrated a mojang account to a minecraft account but when I tried to log in today it appeared that the account did not exist
#429 [12:36] <Morphews> I ended up creating a new email account that already had the old account
#430 [12:44] * Bob [webchat@99.74.138.250] has joined #minecrafthelp
#431 [12:45] <Bob> My son changed his email address. He was able to get into Minecraft with the old.....but now can't get in with either.
#432 [12:46] * Bob [webchat@99.74.138.250] has quit. (Client Quit)
#433 [12:47] * Almdudler_Mia [webchat@p508BD58A.dip0.t-ipconnect.de] has joined #minecrafthelp
#434 [12:47] <Almdudler_Mia> Hallo
#435 [12:58] * Morphews [webchat@b1b44235.virtua.com.br] has quit. (Quit: webchat.esper.net)
#436 [12:59] * Morphews [webchat@b1b44235.virtua.com.br] has joined #minecrafthelp
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#442 [13:32] * Morphews [webchat@b1b44235.virtua.com.br] has joined #minecrafthelp
#443 [13:35] <Morphews> I tried to get into minecraft today and it wasn't working. when I looked it appeared that my email that was registered had no account in the game
#444 [13:59] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#445 [14:18] * alex_2767 [webchat@137-152-185-85.gcu.edu] has joined #minecrafthelp
#446 [14:19] <alex_2767> Is there any volunteers here today to help
#447 [14:19] <alex_2767> Im having an issue migrating my account
#448 [14:30] * TheSilentLink [~TheSilent@host86-156-32-193.range86-156.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
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#455 [15:33] * andrewmu [webchat@host109-155-42-160.range109-155.btcentralplus.com] has joined #minecrafthelp
#456 [15:35] <andrewmu> Hi, I was wondering if there is anyway I can get my account back without having access the email of the account I made the email when i was 12 and have no way of getting it back through recovery until i can contact google
#457 [15:38] <andrewmu> my accounts email is adawgamudy@gmail.com and username is seriesioo its an american account from georgia
#458 [15:39] <mattym> andrewmu, Best bet is going to be regaining access to your email.
#459 [15:41] * andrewmu [webchat@host109-155-42-160.range109-155.btcentralplus.com] has joined #minecrafthelp
#460 [15:42] <andrewmu> cannot gain access to email for account is is there any way to reset password without email link or change account email?
#461 [15:46] <mattym> andrewmu, Not without access to the original email
#462 [15:46] <andrewmu> really? can i not answer security questions?
#463 [15:47] <mattym> andrewmu, Only if you were actually able to log in
#464 [16:15] * Littlegirl [webchat@67-7-11-44.hstn.centurylink.net] has joined #minecrafthelp
#465 [16:17] <Littlegirl> I still can't launch Minecraft on my PC. I tried to redownload it and it didn't seem to work. Can't I do that from Mojang since I own it? I don't know what to do. thank you for your help.
#466 [16:18] <mattym> Littlegirl, What happens when you try to launch it?
#467 [16:18] <Littlegirl> The cursor just spins for a second and then nothing
#468 [16:18] <Littlegirl> I've tried every way.
#469 [16:19] <mattym> Littlegirl, So the launcher itself will not open at all?
#470 [16:19] <Littlegirl> No
#471 [16:19] <mattym> Littlegirl, See the info here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#472 [16:19] <Littlegirl> Worked one day then nothing
#473 [16:19] <Littlegirl> Do I go there
#474 [16:26] <mattym> Littlegirl, Try doing the instructions again.
#475 [16:27] * leitucuxia [webchat@b5dea1bd.virtua.com.br] has joined #minecrafthelp
#476 [16:29] <leitucuxia> my game is not installing. it says: The process cannot access the file because it is being used by another process.
#477 [16:30] <mattym> ??> leitucuxia tools/hjt
#478 [16:30] <Mightyena> leitucuxia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#479 [16:30] <Mightyena> leitucuxia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#480 [16:31] * Tricky [webchat@cpe-98-27-248-178.neo.res.rr.com] has joined #minecrafthelp
#481 [16:31] * Tricky [webchat@cpe-98-27-248-178.neo.res.rr.com] has quit. (Client Quit)
#482 [16:37] <leitucuxia> i saw that on a help center and it only made the guy uninstall non compatible apps and i already did that and it still does not work
#483 [16:37] <mattym> leitucuxia, Well it looks like something was missed, please get a new log.
#484 [16:38] <leitucuxia> ?
#485 [16:41] <mattym> leitucuxia, Follow the instructions you were given, and get us a link to a newly created HJT log.
#486 [16:43] <leitucuxia> https://paste.ubuntu.com/p/BfhnTVh87F/
#487 [16:46] * robin822 [webchat@176.12.115.239] has joined #minecrafthelp
#488 [16:46] * robin822 [webchat@176.12.115.239] has quit. (Client Quit)
#489 [16:54] <mattym> leitucuxia, can you get the full text of the error?
#490 [17:00] <leitucuxia> Unable to save download Name: coral1.ogg URL: https://resources.download.minecraft.net/cd/cd61da7894c952afa4ce081c6dff0bc00e20d5ac Error details: The process cannot access the file because it is being used by another process. Attempting to move successful download. Filename on disk: 1aca-d99b-4ea1-97d9 Path: C:\Users\letic\AppData\Local\Temp\1aca-d
#491 [17:00] <leitucuxia> 99b-4ea1-97d9 Exists: File
#492 [17:06] * Mjpel [webchat@cpc82791-midd19-2-0-cust931.11-1.cable.virginm.net] has joined #minecrafthelp
#493 [17:07] <Mjpel> Hello , I am having trouble playing Minecraft , can anyone help?
#494 [17:10] * Mjpel [webchat@cpc82791-midd19-2-0-cust931.11-1.cable.virginm.net] has quit. (Client Quit)
#495 [17:18] * leitucuxia [webchat@b5dea1bd.virtua.com.br] has joined #minecrafthelp
#496 [17:19] <leitucuxia> Unable to save download Name: paddle_land1.ogg URL: https://resources.download.minecraft.net/57/57596c7d8cf8d99cc06ed333fad846be58ec2fe3
#497 [17:19] <leitucuxia> Error details: The process cannot access the file because it is being used by another process. Attempting to move successful download. Filename on disk: be8d-2e22-e205-f162 Path: C:\Users\letic\AppData\Local\Temp\be8d-2e22-e205-f162 Exists: File
#498 [17:19] <leitucuxia> this is my issue and i already tried uninstalling all non compatible apps
#499 [17:20] <leitucuxia> already tried youtube tutorials
#500 [17:20] <leitucuxia> tried everything and it still shows this
#501 [17:20] <leitucuxia> please help me
#502 [17:20] <mattym> leitucuxia, Have you tried turning Avast off?
#503 [17:20] <leitucuxia> yes
#504 [17:20] <leitucuxia> i uninstalled it
#505 [17:21] <leitucuxia> still does not work
#506 [17:21] <mattym> ??> leitucuxia win/reinst
#507 [17:21] <Mightyena> leitucuxia: You may need to reinstall the locally installed files that Minecraft puts into place.
#508 [17:21] <Mightyena> leitucuxia: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#509 [17:23] <leitucuxia> i did but which saves directory?
#510 [17:24] <mattym> leitucuxia, The one marked saves. If you do not have one, just delete everything.
#511 [17:27] <leitucuxia> did it and it still doesnt work
#512 [17:32] <mattym> leitucuxia, Is you computer your own personal PC, or one provided by a work/school/library/other?
#513 [17:32] <leitucuxia> my own
#514 [17:33] <mattym> leitucuxia, When did you uninstall Avast? Because the HJT report you gave before still showed it there.
#515 [17:33] <leitucuxia> after that
#516 [17:33] <mattym> ??> leitucuxia av/adwcleaner
#517 [17:33] <Mightyena> leitucuxia: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#518 [17:33] <Mightyena> leitucuxia: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#519 [17:34] <leitucuxia> ok ill do that and come back
#520 [17:36] * leitucuxia [webchat@b5dea1bd.virtua.com.br] has joined #minecrafthelp
#521 [17:36] <leitucuxia> i did that
#522 [17:37] <leitucuxia> should i uninstall and reinstall minecraft before trying it again or can i just try?
#523 [17:37] * gavin7 [webchat@CPEf81d0fa14653-CMf81d0fa14650.cpe.net.cable.rogers.com] has joined #minecrafthelp
#524 [17:38] <gavin7> I gave my acc to someone else and I wanna get that acc again
#525 [17:38] <gavin7> if thats possible
#526 [17:38] <mattym> leitucuxia, Just try running it again.
#527 [17:38] <mattym> ??> gavin7 account/send-email
#528 [17:38] <Mightyena> gavin7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#529 [17:39] <gavin7> cheif i already tried that
#530 [17:39] <leitucuxia> still did not work
#531 [17:40] <gavin7> if i can get the acc info thing or like a link to get it back
#532 [17:40] <gavin7> if its even possible
#533 [17:40] * gavin7 [webchat@CPEf81d0fa14653-CMf81d0fa14650.cpe.net.cable.rogers.com] has quit. (Client Quit)
#534 [17:40] <mattym> gavin7, You need to wait for Mojang to reply to your support request, only they can restore the account.
#535 [17:41] <mattym> leitucuxia, Is the error its giving you still on the same file? Can you get the full error text again.
#536 [17:56] <leitucuxia> it just worked
#537 [17:57] <leitucuxia> i was downloading again to get the message and it just worked
#538 [17:57] <leitucuxia> i cant believe it
#539 [17:57] <leitucuxia> thank you very much you helped me a lot
#540 [17:57] <leitucuxia> god bless u man im so happy
#541 [18:04] * jdaube [webchat@12.25.9.10] has joined #minecrafthelp
#542 [18:05] <jdaube> im trying to buy the game and it wont let me log in and or go any further than signing in
#543 [18:06] <jdaube> *it wont let me sign in*
#544 [18:20] * samuelb [webchat@cpe-104-173-14-57.socal.res.rr.com] has joined #minecrafthelp
#545 [18:21] <samuelb> Hello I am inconsistently unable to join a server that i was able to join yesterday, its a server my friend created and everything was easy when joining and now i get the error " io.netty.channel.ConnectTimeoutException: connection timed out " . I have not changed what I have been doing, the server address is the same and everything. PLEASE HELP!
#546 [18:21] <samuelb> haha
#547 [18:25] * samuelb [webchat@cpe-104-173-14-57.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#548 [18:44] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. (Ping timeout: 190 seconds)
#549 [18:47] * clarjon1 [~clarjon1@23-248-49-196.tpia.execulink.com] has quit. (Remote host closed the connection)
#550 [19:18] * Bigg53er [webchat@141.126.186.44] has joined #minecrafthelp
#551 [19:18] <Bigg53er> I have requested a password reset multiple times and have not received any emails regarding the matter
#552 [19:19] <mattym> ??> Bigg53er account/send-email
#553 [19:19] <Mightyena> Bigg53er: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#554 [19:19] * Bigg53er [webchat@141.126.186.44] has quit. (Client Quit)
#555 [19:20] * Caidex [webchat@208-107-182-118-dynamic.midco.net] has joined #minecrafthelp
#556 [19:20] <Caidex> hello?
#557 [19:26] <Caidex> OK I should state my problem. I recently bought minecraft java on my laptop to play with friends on there Xbox's. when I tried to play with them it turned out you needed window's 10 edition of minecraft to play with xbox players. I then would try to find a way to refund java but only would come up empty handed. this seams to be the only place I can
#558 [19:26] <Caidex> get helped.
#559 [19:26] <mattym> Caidex, When did you buy the Java Edition?
#560 [19:27] <Caidex> yesterday
#561 [19:27] <mattym> ??> Caidex account/refund
#562 [19:27] <Mightyena> Caidex: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#563 [19:28] <Caidex> yeah I read that but it did not state how to get a refund on the game
#564 [19:28] <mattym> Caidex, It does
#565 [19:28] <Caidex> where?
#566 [19:28] <mattym> Caidex, Read it again.
#567 [19:28] <Caidex> k
#568 [19:31] <Caidex> ok I think I found something thank you I will report if the problem is salved or not
#569 [19:39] <Caidex> do you know were I can find the transaction ID?
#570 [19:39] <mattym> Caidex, It will be in the purchase confirmation email.
#571 [19:39] <Caidex> ok thank you
#572 [20:00] * Jasmine9 [webchat@47.145.189.250] has joined #minecrafthelp
#573 [20:01] <Jasmine9> how do i get a refund
#574 [20:02] * Jasmine9 [webchat@47.145.189.250] has quit. (Client Quit)
#575 [21:04] * Aranyn [webchat@bd061a0d.virtua.com.br] has joined #minecrafthelp
#576 [21:04] * Aranyn [webchat@bd061a0d.virtua.com.br] has quit. (Client Quit)
#577 [21:20] * cyanide [webchat@55-178-245-190.fibertel.com.ar] has joined #minecrafthelp
#578 [21:21] <cyanide> hi i have a problem whit my minecraft launcher
#579 [21:21] <mattym> cyanide, What happens?
#580 [21:24] <cyanide> file:///D:/USUARIO/Desktop/Captura.PNG
#581 [21:24] <cyanide> this is happening
#582 [21:26] <cyanide> doesn't start the game
#583 [21:26] <mattym> cyanide, Explain what is happening, or use an image sharing site, we cannot view files from your pc
#584 [21:27] <cyanide> the game say: Unable to save download
#585 [21:27] <mattym> ??> cyanide error/download
#586 [21:27] <Mightyena> cyanide: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#587 [21:31] <cyanide> I don't have any of those softwares
#588 [21:31] <mattym> ??> cyanide tools/hjt
#589 [21:31] <Mightyena> cyanide: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#590 [21:31] <Mightyena> cyanide: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#591 [21:34] <cyanide> https://paste.ubuntu.com/p/58MjmVw9kC/
#592 [21:35] <mattym> ??> cyanide av/adwcleaner
#593 [21:35] <Mightyena> cyanide: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#594 [21:35] <Mightyena> cyanide: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#595 [21:43] * cyanide [webchat@55-178-245-190.fibertel.com.ar] has joined #minecrafthelp
#596 [21:43] <cyanide> hi i come back
#597 [21:45] <cyanide> i restart my pc and the game still doesn't work
#598 [21:47] <mattym> ??> cyanide win/reinst
#599 [21:47] <Mightyena> cyanide: You may need to reinstall the locally installed files that Minecraft puts into place.
#600 [21:47] <Mightyena> cyanide: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#601 [21:52] <cyanide> the game still doesn't work
#602 [21:53] <mattym> cyanide, Is it still giving you the same error?
#603 [21:55] <cyanide> yes
#604 [21:55] <cyanide> the error say
#605 [21:55] <cyanide> Unable to save download
#606 [21:55] <cyanide> Name: wet_grass1.ogg
#607 [21:55] <mattym> cyanide, Are you sure you completely cleared out the .minecraft folder (except the saves folder) before relaunching the game?
#608 [21:57] <cyanide> I delate .mincraft
#609 [21:57] <mattym> cyanide, Is it a personal computer, or one provided by a work/school/library/other?
#610 [21:58] <cyanide> it is a personal computer
#611 [21:58] <mattym> cyanide, Try temporarily disabling Avast, then trying to run the game again.
#612 [21:59] <cyanide> i doit
#613 [22:00] * kura [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#614 [22:01] <kura> i can not go into my minecraft on my ipad, it was working a month ago but now it doesnt work, please help
#615 [22:02] * dvern [webchat@rrcs-72-43-48-211.nys.biz.rr.com] has joined #minecrafthelp
#616 [22:04] <dvern> hey, i'm running into an issue hosting a server using hamachi. I am able to connect but friends who try only load the lightbox, no terrain at all. I can see their character appear on the server but they cannot be interacted with. after a short while they time out.
#617 [22:04] <kura> hi dvern
#618 [22:05] <kura> sorry dvern i thought you were the technical support. i have an issue too lol and patiently waiting
#619 [22:06] <dvern> oh rip ok, guess im in line lol
#620 [22:07] <dvern> whats going on with you
#621 [22:09] * Littlegirl [webchat@67-7-11-44.hstn.centurylink.net] has quit. (Quit: webchat.esper.net)
#622 [22:09] <kura> yep not sure where i am in the line.. i downloaded minecraft onto my ipad over a year ago and its been going good but 2 weeks ago i went to play it and it crashes and goes straight back to my main ipad page. so i tried again today and same story. so i got this link off my apple id