#1 [00:05] * Arvard789 [webchat@cpe-144-136-3-55.nb09.nsw.asp.telstra.net] has joined #minecrafthelp
#2 [00:05] <Arvard789> Hello
#3 [00:06] <Arvard789> Can somebody please help me, Everytime i try to login to minecraft i won't let me but when i use my vpn it does. Is there anyway to fix this?
#4 [00:06] <mattym> Arvard789, How long has it been an issue?
#5 [00:07] <Arvard789> Since Yesterday when i bought the game
#6 [00:07] <mattym> Arvard789, Are you sure its not working with the VPN off?
#7 [00:07] <Arvard789> I made my minecraft acc ages ago
#8 [00:07] <Arvard789> yes positive
#9 [00:08] <Arvard789> Even when i try to loggin the mc website it wont and when i turn on vpn it does
#10 [00:08] <mattym> Arvard789, Its usually that way, most VPNs done work. Did you try to log in incorrectly a few times?
#11 [00:08] <mattym> dont*
#12 [00:08] <Arvard789> no
#13 [00:08] <Arvard789> i'll try that rn
#14 [00:08] <mattym> Arvard789, No
#15 [00:09] <Arvard789> um it won't let me login
#16 [00:09] <mattym> Arvard789, Give the regular network (vpn off) a few hours with no login attempts.
#17 [00:09] <Arvard789> oh ok
#18 [00:09] <Arvard789> how long should i wait?
#19 [00:10] <mattym> Arvard789, Normally it would only take an hour with no attempts to log in at all from the network. I would give it a bit longer in your case.
#20 [00:10] <Arvard789> ok
#21 [00:10] <mattym> Arvard789, But if you actually have a VPN thats working with the login, use that in the mean time.
#22 [00:11] <Arvard789> if the problem still persist what should I do?
#23 [00:11] <mattym> Arvard789, We can double check for a few things, one moment
#24 [00:11] <mattym> ??> Arvard789 tools/hjt
#25 [00:11] <Mightyena> Arvard789: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#26 [00:11] <Mightyena> Arvard789: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#27 [00:12] <Arvard789> I have a mac
#28 [00:12] <mattym> Arvard789, Ok
#29 [00:12] <mattym> Arvard789, Do you have any Antivirus, Firewall, Ad Blocking or Parental Control software installed?
#30 [00:12] <Arvard789> i don't think so
#31 [00:13] <mattym> Arvard789, Are you on a home network conneciton?
#32 [00:13] <Arvard789> yes
#33 [00:13] <mattym> connection*
#34 [00:13] <mattym> Arvard789, Is it a personal PC, or one provided by a school/work/library/other?
#35 [00:13] <Arvard789> School
#36 [00:14] <mattym> Arvard789, Ah, they probably have software on there preventing it from working the normal way.
#37 [00:14] <Arvard789> but it works for my friends when they have it
#38 [00:14] <mattym> Arvard789, Unfortunately with Mac's there is no easy way for us to find what the software or settings may be.
#39 [00:14] <Arvard789> *thy can login without a problem
#40 [00:14] <Arvard789> *they
#41 [00:15] <mattym> Arvard789, Ask them if they had to change any settings or programs.
#42 [00:15] <Arvard789> ok ill ask
#43 [00:15] <mattym> Arvard789, School provided computers usually have some sort of restrictions that will mess with Minecrafts downloads and logins.
#44 [00:16] <Arvard789> oh
#45 [00:16] <Arvard789> i think they also use vpns
#46 [00:16] <mattym> Arvard789, Ah
#47 [00:17] <Arvard789> yeah they are also using vpn
#48 [00:19] <Arvard789> Question could it also be that i haven't updated my mac
#49 [00:19] <mattym> Arvard789, Doubt it. Something like that would also cause the issue with the VPN on.
#50 [00:21] <Arvard789> I will try and login from a different computer which is not affected by my school restrictions
#51 [00:23] <Arvard789> i'll have to comeback on later cause something came up, thank you so much for your help.
#52 [00:47] * khyit [webchat@ip565b3c3e.direct-adsl.nl] has joined #minecrafthelp
#53 [00:47] * khyit [webchat@ip565b3c3e.direct-adsl.nl] has quit. (Client Quit)
#54 [01:14] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has joined #minecrafthelp
#55 [01:14] <UsersPlace> Welp, Hello!
#56 [01:15] <UsersPlace> My mc keeps crashing, and i've talked with Greymagic27 yesterday.
#57 [01:15] <UsersPlace> I tried the solution he gave me and my mc crashed again.
#58 [01:18] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has quit. (Client Quit)
#59 [01:41] * Alithita [webchat@c-67-170-95-102.hsd1.wa.comcast.net] has joined #minecrafthelp
#60 [01:41] <Alithita> Anyone here?
#61 [01:44] * Alithita [webchat@c-67-170-95-102.hsd1.wa.comcast.net] has quit. (Client Quit)
#62 [01:45] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#63 [02:34] * clarjon1 [~clarjon1@23-248-49-196.tpia.execulink.com] has joined #minecrafthelp
#64 [04:08] * Lansu [webchat@124.6.187.225] has joined #minecrafthelp
#65 [04:09] <Lansu> Hi, Still haven't fixed the failed to create a child event loop problem for my friend when she is entering my server. She doesn't crash or anything it just says that error after a few seconds of connecting to the server. She doesn't have any antivirus and we tried turning off her firewall.
#66 [04:37] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#67 [06:17] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has joined #minecrafthelp
#68 [06:17] <UsersPlace> Hello.
#69 [06:18] * UsersPlace [webchat@ppp-2-85-93-6.home.otenet.gr] has quit. (Client Quit)
#70 [06:21] * Jess [webchat@static.belong.com.au] has joined #minecrafthelp
#71 [06:22] <Jess> When I attempt to launch the "MinecraftLauncher.exe" it runs for 3 seconds then closes and that's it. This is what it says in the launcher_log "[Error: 2019-11-13 12:15:13.1195224: SkinManager.cpp(170)] Deserializing: Expected object". Does anyone know how to fix this?
#72 [06:26] <Greymagic27> ??> Jess launcher/log-txt
#73 [06:26] <Mightyena> Jess: We need to see your full launcher log, which is created in the game directory.
#74 [06:26] <Mightyena> Jess: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#75 [06:27] <Jess> https://paste.ubuntu.com/p/k55PDX2TsJ/ Here you go.
#76 [06:28] <Greymagic27> ??> Jess win/reinst
#77 [06:28] <Mightyena> Jess: You may need to reinstall the locally installed files that Minecraft puts into place.
#78 [06:28] <Mightyena> Jess: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#79 [06:29] <Jess> Done that, seemed to work. Thank you so much! <3
#80 [06:29] <Greymagic27> Jess, No problem! Have a nice day :)
#81 [06:29] <Lansu> Hi, Still haven't fixed the failed to create a child event loop problem for my friend when she is entering my server. She doesn't crash or anything it just says that error after a few seconds of connecting to the server. She doesn't have any antivirus and we tried turning off her firewall.
#82 [06:29] * Jess [webchat@static.belong.com.au] has quit. (Quit: webchat.esper.net)
#83 [06:30] <Greymagic27> Lansu, Hi. I'd like to get a list of running programs on your PC to see if any of those may be causing the issue
#84 [06:30] <Greymagic27> ??> Lansu tools/hjt
#85 [06:30] <Mightyena> Lansu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [06:30] <Mightyena> Lansu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [06:31] <Lansu> Okay let me have her do that :)
#88 [06:34] <Lansu> I might send the logs later, she is updating her windows just to try if that works its currently at 25% so it might take a while :) Thanks for the response I'll post it as soon as possible.
#89 [06:34] <Greymagic27> Lansu, Alright!
#90 [07:40] <Lansu> Hi Greymagic27 and Mightyena, here is the link :) https://paste.ubuntu.com/p/wjvX9ZNktb/
#91 [07:45] <Greymagic27> Lansu, Hi. Give me a second :)
#92 [07:45] <Lansu> Okay! :D
#93 [07:45] <Greymagic27> Uninstall hamachi as well as softetherVPN
#94 [07:46] <Lansu> Okay let me tell my friend that :)
#95 [07:52] <Lansu> Greymagic27 still the same failed to create a child event loop error without crashing.
#96 [07:52] <Greymagic27> Lansu, Could you ask your friend to add this: -Djava.net.preferIPv4Stack=true to their JVM arguments in the launcher?
#97 [07:55] <Lansu> Greymagic27, Yeah we already added that to her launch options: -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M -Djava.net.preferIPv4Stack=true
#98 [07:55] <Lansu> btw when she tries to enter singleplayer world. It loads upto 100% then crashes.
#99 [07:55] <Greymagic27> Lansu, Can you send the crash report from when she tries to join a singleplayer world?
#100 [07:56] <Greymagic27> ??> Lansu paste
#101 [07:56] <Mightyena> Lansu: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#102 [07:56] <Lansu> Okay let me tell her to do that :)
#103 [07:58] <Lansu> Greymagic27, https://paste.ubuntu.com/p/w7HXzGYVy9/ here you go :)
#104 [07:59] <Greymagic27> Lansu, Have you tried disabling your firewall?
#105 [07:59] <Lansu> Yes we did try disabling it.
#106 [08:00] <Greymagic27> Lansu, Weird request: Could you try joining the multiplayer world whilst connected to a mobile hotspot?
#107 [08:01] <Lansu> Okay I'll ask her to do that :) She wen't away for a bit. I'll just update you here thanks for the help!
#108 [08:01] <Greymagic27> Lansu, No problem :)
#109 [08:40] * Enderquake [webchat@100.212.broadband18.iol.cz] has joined #minecrafthelp
#110 [08:41] <Enderquake> Hello, I have a problem. I have Windows 7 and I´m going to change it to Windows 10. So, if i got Mineraft java edition, can i somehow change it to Minecraft bedrock edition for free?
#111 [08:42] <Greymagic27> Enderquake, Hey. No, you can't switch edition to edition. If you wanted to play Windows 10 edition you'd first need Windows 10, then you'd need to buy it from the microsoft store
#112 [08:42] <Enderquake> Oh, ok.
#113 [08:43] <Enderquake> I want to ask one more question. If my friend has Bedrock edition and i Java, can we play together somehow on a same server?
#114 [08:43] <Greymagic27> Enderquake, No. Bedrock edition can't crossplay with Java edtion
#115 [08:43] <Greymagic27> edition*
#116 [08:44] <Enderquake> Ok
#117 [08:44] <Enderquake> Ok
#118 [08:44] * Enderquake [webchat@100.212.broadband18.iol.cz] has left #minecrafthelp
#119 [08:52] * Lansu [webchat@124.6.187.225] has quit. (Quit: webchat.esper.net)
#120 [09:00] * BrendenJKidd [webchat@097-096-053-176.res.spectrum.com] has joined #minecrafthelp
#121 [09:01] <BrendenJKidd> Hello I just got a new PC and when I try to boot up Minecraft it gives me an OpenGL error upon completion of the loading bar
#122 [09:01] * Phin [webchat@ppp-115-87-97-5.revip4.asianet.co.th] has joined #minecrafthelp
#123 [09:02] <Greymagic27> ??> BrendenJKidd win/dxdia
#124 [09:02] <Greymagic27> ??> BrendenJKidd win/dxdiag
#125 [09:02] <Mightyena> BrendenJKidd: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#126 [09:02] <Phin> Hi, I just bought Minecraft java edition from Minecraft.net, cannot open the Minecraft launcher
#127 [09:07] <BrendenJKidd> https://paste.ubuntu.com/p/vs6wVYMtzD/
#128 [09:30] * Benedisz [webchat@BC9C82BA.mobile.pool.telekom.hu] has joined #minecrafthelp
#129 [09:30] <Benedisz> i can not log in
#130 [09:31] <Benedisz> the error message is: Invalid username or password
#131 [09:50] * MrMozart [webchat@89-64-19-185.dynamic.chello.pl] has joined #minecrafthelp
#132 [09:50] <MrMozart> hi, im trying to run minecraft launcher, but no reaction, what can be the problem? i reinstalled and nothing changed.
#133 [09:53] * pixelman3512 [webchat@lfbn-1-1244-89.w86-253.abo.wanadoo.fr] has joined #minecrafthelp
#134 [09:54] <pixelman3512> Hi
#135 [09:54] <pixelman3512> I have a problem with one of my minecraft maps.
#136 [09:54] <pixelman3512> I cannot put it on a minecraft server because it no longer contains a level.dat file (in the map folder with data files, dataplayers, etc ...). This file contains all the backups of the block locations set by the players, so the server cannot access the file. Surprisingly the map works very well when I play alone. So could you help me retrieve thi
#137 [09:54] <pixelman3512> s file so that I can put my map on a server or find another solution?
#138 [09:54] * Absol kicked pixelman3512 from #minecrafthelp (Reason: ixelman3512 :Stop spamming)
#139 [09:57] * MrMozart [webchat@89-64-19-185.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#140 [09:57] * MrMozart [webchat@89-64-19-185.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#141 [10:06] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has left #minecrafthelp
#142 [10:26] * LadyAraligh [webchat@c-76-29-207-250.hsd1.ga.comcast.net] has joined #minecrafthelp
#143 [10:27] <LadyAraligh> Hey guys!
#144 [10:27] <LadyAraligh> I have been trying to get into my Minecraft game now for two whole days and cant seem to get into it. I can get to the website fine and log in there, but not on the launcher for the game to legit play it. Whats going on?
#145 [10:28] <Greymagic27> LadyAraligh, Hi. Let's start by checking for any software that may be on your PC that's known to cause this issue
#146 [10:28] <Greymagic27> ?> LadyAraligh tools/hjt
#147 [10:28] <Greymagic27> ??> LadyAraligh tools/hjt
#148 [10:28] <Mightyena> LadyAraligh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#149 [10:28] <Mightyena> LadyAraligh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#150 [10:29] <LadyAraligh> I just had my computer professionally cleaned like two weeks ago, you really think it could be malware?
#151 [10:29] <Greymagic27> It may not be malware causing it, a program might be blocking it without you knowing
#152 [10:31] <LadyAraligh> https://paste.ubuntu.com/p/PmB7B54gMg/
#153 [10:32] <Greymagic27> Uninstall panda VPN
#154 [10:32] <LadyAraligh> Gotcha. Let me do that really quick
#155 [10:33] <LadyAraligh> Ok Panda VPN is poofed. Try it now?
#156 [10:34] <Greymagic27> LadyAraligh, Yes please
#157 [10:39] <LadyAraligh> Nope. Not working babes
#158 [10:39] <Greymagic27> LadyAraligh, Could you restart your PC, then try?
#159 [10:40] <LadyAraligh> How do I get back into this chat once I shutdown ? Is this a permalink?
#160 [10:41] <Greymagic27> The same way you got here :)
#161 [10:42] <LadyAraligh> Fair enough xD Be right back my love!
#162 [10:45] * DonnyThaRuler [webchat@customer7.sundbynet.dk] has joined #minecrafthelp
#163 [10:47] * NG4kTranaet [webchat@mob-37-177-25-137.net.vodafone.it] has joined #minecrafthelp
#164 [10:47] <NG4kTranaet> hi
#165 [10:47] <NG4kTranaet> i have a problem with my login
#166 [10:47] <DonnyThaRuler> Hi guys I am unable to login to my minecraft profile and have had this problem for some time. I get the error invalid email/password when trying to login through the minecraft launcher. I can't login to the minecraft website. I am however able to login to the mojang website on the very same account, and on the website I can see that I own the game.
#167 [10:47] <Greymagic27> ??> DonnyThaRuler tools/hjt
#168 [10:47] <Mightyena> DonnyThaRuler: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#169 [10:47] <Mightyena> DonnyThaRuler: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#170 [10:48] <Greymagic27> NG4kTranaet, Hey. What sort of problem?
#171 [10:49] <NG4kTranaet> well, i'm trying to have a reboot of my id verification, cause the answers are not the one that i've used but the mail doesn't come...
#172 [10:49] <NG4kTranaet> (sorry for the bad english)
#173 [10:49] <Greymagic27> ??> NG4kTranaet account/send-email
#174 [10:49] <Mightyena> NG4kTranaet: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#175 [10:49] <DonnyThaRuler> Mightyena I am on it
#176 [10:49] <NG4kTranaet> ty
#177 [10:50] * LadyAraligh [webchat@c-76-29-207-250.hsd1.ga.comcast.net] has joined #minecrafthelp
#178 [10:50] <LadyAraligh> Hey guys!
#179 [10:50] <LadyAraligh> The restart didnt help
#180 [10:51] <Greymagic27> LadyAraligh, Is it possible for you to send another hijackthis log?
#181 [10:51] <LadyAraligh> Yup! Gimme a sec and I'll rerun the thing babes <3
#182 [10:52] <LadyAraligh> What was that paste link again?
#183 [10:52] <DonnyThaRuler> here is the link: https://paste.ubuntu.com/p/s9MJWsp7ZY/
#184 [10:53] <Greymagic27> LadyAraligh, Paste.ubuntu.com
#185 [10:53] <Greymagic27> ??> DonnyThaRuler win/hosts/edit
#186 [10:53] <Mightyena> DonnyThaRuler: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#187 [10:53] <Mightyena> DonnyThaRuler: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#188 [10:53] <Greymagic27> DonnyThaRuler, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#189 [10:53] <LadyAraligh> thanks guys! Just a sec
#190 [10:54] <LadyAraligh> https://paste.ubuntu.com/p/6nbBmpBj7c/
#191 [10:54] <LadyAraligh> There we go <3
#192 [10:54] <Greymagic27> ??> LadyAraligh av/mcafee/uninstall
#193 [10:54] <Mightyena> LadyAraligh: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#194 [10:55] * JackTheRipper [webchat@84-26-77-29.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#195 [10:55] <JackTheRipper> hi, my minecraft launcher wont start after i click the logo on my homescreen
#196 [10:56] <Greymagic27> JackTheRipper, Hi. View the workaround here: https://bugs.mojang.com/browse/MCL-12191
#197 [10:57] <LadyAraligh> Ok guys once this is done, then what?
#198 [10:57] <LadyAraligh> Test it?
#199 [10:57] * LadyAraligh [webchat@c-76-29-207-250.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#200 [11:00] <JackTheRipper> i have done this but i get the message that i have a newer version
#201 [11:00] <Greymagic27> JackTheRipper, Are you using the beta launcher?
#202 [11:00] <JackTheRipper> and when i switch back to the normal windows 8 thingy it dosnt start
#203 [11:00] <JackTheRipper> the one from minecraft.net
#204 [11:00] <JackTheRipper> idk
#205 [11:00] <Greymagic27> JackTheRipper, What's the exact message it gives you?
#206 [11:00] <JackTheRipper> wait
#207 [11:01] <JackTheRipper> it looks like youve used a newer launcher than this one
#208 [11:02] <JackTheRipper> if you go back to using this one, we will need to reset your configuration
#209 [11:02] <Greymagic27> JackTheRipper, Is it minecraft giving you that message or windows?
#210 [11:02] <JackTheRipper> i think its windows
#211 [11:02] <JackTheRipper> but idk
#212 [11:03] <JackTheRipper> can i send a screenshot here?
#213 [11:03] <Greymagic27> JackTheRipper, Go ahead. Use imgur.com to send it
#214 [11:03] * LadyAraligh [webchat@c-76-29-207-250.hsd1.ga.comcast.net] has joined #minecrafthelp
#215 [11:03] <LadyAraligh> Hiya guys~ Im back <3 Gonna test run and see if this fixed my issue <3
#216 [11:04] * marisa [webchat@connect.matc.edu] has joined #minecrafthelp
#217 [11:04] <marisa> i cant login, i joined in 2010
#218 [11:04] <JackTheRipper> ill have to figure that out
#219 [11:04] <JackTheRipper> brb
#220 [11:04] <LadyAraligh> Ok folks, still not workin'
#221 [11:05] <Greymagic27> marisa, Hey. When you try to login, what happens?
#222 [11:05] <Greymagic27> ??> LadyAraligh account/send-email
#223 [11:05] <Mightyena> LadyAraligh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#224 [11:05] <marisa> it says invalid password
#225 [11:05] <marisa> i treid my old username and my email
#226 [11:05] <LadyAraligh> Do I tell em about this chat, and what all we did to fix it?
#227 [11:05] <DonnyThaRuler> Greymagic27 Mightyena Hi guys, it might be me being a dummy, but I am unable to find \system32\drivers\etc\hosts I can only get to \system32\drivers\etc which is an empty folder
#228 [11:06] <Greymagic27> DonnyThaRuler, Don't access it directly like that. Instead, use notepad as the instructions tell you to
#229 [11:06] <Greymagic27> ??> marisa tools/hjt
#230 [11:06] <Mightyena> marisa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#231 [11:06] <Mightyena> marisa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#232 [11:06] <Greymagic27> LadyAraligh, Explain your issue
#233 [11:06] <Greymagic27> to them*
#234 [11:07] <LadyAraligh> Gotcha! Thanks you guys for all your help. I'll report in once I hear from them <3
#235 [11:08] <DonnyThaRuler> Greymagic27 I am trying to open it through Notepad - running as administrator
#236 [11:08] <marisa> is there a macos version of hijack his
#237 [11:08] <marisa> this
#238 [11:08] <Greymagic27> DonnyThaRuler, Did you enter %SystemRoot%\System32\drivers\etc\hosts as the file name?
#239 [11:08] <Greymagic27> marisa, Ah. You're on mac?
#240 [11:08] <Greymagic27> Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#241 [11:09] <LadyAraligh> One question, Where is the Transaction ID?
#242 [11:09] <DonnyThaRuler> Greymagic27 my bad, bud I found it sorry
#243 [11:09] <Greymagic27> ??> LadyAraligh account/trans-id
#244 [11:09] <Mightyena> LadyAraligh: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#245 [11:13] * Simon [webchat@195-192-103-89.dyn.cablelink.at] has joined #minecrafthelp
#246 [11:15] * Simon [webchat@195-192-103-89.dyn.cablelink.at] has quit. (Client Quit)
#247 [11:18] <DonnyThaRuler> Mightyena Greymagic27 Holyshit guys this fixed it!!! After so long, and many furious attempts!!! Thank you so much for your help, it is very appreciated!!!
#248 [11:18] <DonnyThaRuler> Unrelated question, how come minecraft/mojang have volunteers like you to do their work? shouldnt they have their own support up and running with paid staff?
#249 [11:18] <Absol> DonnyThaRuler: Please keep it civil
#250 [11:21] <DonnyThaRuler> Mightyena Greymagic27 This fixed it!!! So many furious attempts!!! So much time wasted!!! Thank you guys so much, I really appreciate it <3
#251 [11:21] <DonnyThaRuler> Unrelated question, why does mojang/minecraft have volunteer run support forums? Shouldnt THEY take care of it?
#252 [11:28] * DonnyThaRuler [webchat@customer7.sundbynet.dk] has quit. (Quit: webchat.esper.net)
#253 [11:29] <JackTheRipper> hi im back
#254 [11:29] <JackTheRipper> https://imgur.com/gallery/140s9gW
#255 [11:29] <JackTheRipper> this is my notification
#256 [11:30] <JackTheRipper> now i wanna know what i can do so i can still play in 1.14 and the latest snapshots
#257 [11:37] <marisa> yes greymagic im on a mac
#258 [11:37] <marisa> i am using adblocking on google chrome as an extension
#259 [11:39] * Marexon7 [webchat@178-220-204-190.dynamic.isp.telekom.rs] has joined #minecrafthelp
#260 [11:39] * Marexon7 [webchat@178-220-204-190.dynamic.isp.telekom.rs] has quit. (Client Quit)
#261 [11:41] * David [webchat@142-217-114-164.telebecinternet.net] has joined #minecrafthelp
#262 [11:43] * David [webchat@142-217-114-164.telebecinternet.net] has quit. (Client Quit)
#263 [11:43] * JackTheRipper [webchat@84-26-77-29.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#264 [11:45] * Momcrafter [webchat@50-245-135-69-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#265 [11:47] <Momcrafter> This morning I tried to launch Minecraft but nothing happens when I click the launcher icon. I tried restarting. I tried uninstalling and reinstalling. Java is up to date. Everything has worked fine up until this morning. Any ideas?
#266 [12:04] * NotAndrex [webchat@host254-55-dynamic.252-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#267 [12:04] <NotAndrex> When I click the launcher, it doesn't start I tried various ways but nothing to do, do you have an idea of the cause of the problem?
#268 [12:15] <mattym> NotAndrex, Check the info here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#269 [12:15] <mattym> NotAndrex, Check the info here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#270 [12:16] * NotAndrex [webchat@host254-55-dynamic.252-95-r.retail.telecomitalia.it] has left #minecrafthelp
#271 [12:17] * Gianfranco [webchat@93.48.253.135] has joined #minecrafthelp
#272 [12:17] * Ursa [~sid40324@2400:6180:0:d1::690:a001] has joined #minecrafthelp
#273 [12:19] <Gianfranco> i have loose my download of minecraft and now how can i recower it
#274 [12:21] <Gianfranco> now i have a new PC because the last one was brocken, i don't have a back-up of previous download
#275 [12:23] * Gianfranco [webchat@93.48.253.135] has quit. (Quit: webchat.esper.net)
#276 [12:25] * marisa [webchat@connect.matc.edu] has quit. (Quit: webchat.esper.net)
#277 [12:39] * xxkillerdiggyxx [webchat@cpc122172-bmly11-2-0-cust51.2-3.cable.virginm.net] has joined #minecrafthelp
#278 [12:39] * xxkillerdiggyxx [webchat@cpc122172-bmly11-2-0-cust51.2-3.cable.virginm.net] has quit. (Client Quit)
#279 [12:54] * ItsJustBiscuit [webchat@83-162-170-67.ip.xs4all.nl] has joined #minecrafthelp
#280 [12:54] <ItsJustBiscuit> hey can anyone help me with a minecarft launcher not opening after update
#281 [12:55] <ItsJustBiscuit> hello?
#282 [12:55] <ItsJustBiscuit> can someone pleaseeee help
#283 [12:56] <ItsJustBiscuit> someoneee please i wanna play minecraftt!!
#284 [12:56] <mattym> ItsJustBiscuit, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#285 [12:57] <ItsJustBiscuit> tnx :)
#286 [13:10] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#287 [13:30] * willempoes_felix [webchat@87-148-21-31.ftth.glasoperator.nl] has joined #minecrafthelp
#288 [13:30] <willempoes_felix> hello?
#289 [13:32] * willempoes_felix [webchat@87-148-21-31.ftth.glasoperator.nl] has quit. (Client Quit)
#290 [13:47] * c^ [chip@178.62.17.104] has joined #minecrafthelp
#291 [13:53] * willempoes_felix [webchat@87-148-21-31.ftth.glasoperator.nl] has joined #minecrafthelp
#292 [13:54] <willempoes_felix> hello is there someone to help me?
#293 [13:54] * willempoes_felix [webchat@87-148-21-31.ftth.glasoperator.nl] has quit. (Client Quit)
#294 [13:55] * AppleAlpha [webchat@200.82.218.42] has joined #minecrafthelp
#295 [13:58] <AppleAlpha> Hello, I have an issue with the launcher. The launcher won't start, it doesn't even open the menu. I tried reinstalling the launcher and downloading Java again, but that doesn't seem to work.
#296 [14:00] <Lurks> AppleAlpha does it change the cursor/mouse pointer to a loading animation?
#297 [14:00] <AppleAlpha> Yes it does. Lurks
#298 [14:01] * AppleAlpha [webchat@200.82.218.42] has quit. (Quit: webchat.esper.net)
#299 [14:06] * AppleAlpha [webchat@200.82.218.42] has joined #minecrafthelp
#300 [14:08] * AppleAlpha [webchat@200.82.218.42] has quit. (Client Quit)
#301 [14:10] * AppleAlpha [webchat@200.82.218.42] has joined #minecrafthelp
#302 [14:24] * oof [webchat@cpc86693-seve26-2-0-cust97.13-3.cable.virginm.net] has joined #minecrafthelp
#303 [14:25] <oof> I cannot launch Minecraft Launcher, and when i delete .minecraft in %appdata% it fixes it but it breaks after i relaunch minecraft, can you help?
#304 [14:27] * oof [webchat@cpc86693-seve26-2-0-cust97.13-3.cable.virginm.net] has quit. (Client Quit)
#305 [14:36] * flu [webchat@194.230.159.217] has joined #minecrafthelp
#306 [14:36] <flu> yo hello
#307 [14:38] <flu> i cant connect to any servers. a friend of mine made a server by nitrado and now i cant connect. maybe its because i changed my username right before he opend the server. Did you ever had this problem?
#308 [14:40] * flu [webchat@194.230.159.217] has quit. (Client Quit)
#309 [14:43] * BobGuy77 [webchat@24-247-214-3.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#310 [14:43] <BobGuy77> So it looks like someone hijacked my minecraft account and transferred it to a different email
#311 [14:45] * BobGuy77 [webchat@24-247-214-3.dhcp.bycy.mi.charter.com] has quit. (Client Quit)
#312 [14:59] * flu [webchat@194.230.159.217] has joined #minecrafthelp
#313 [14:59] * flu [webchat@194.230.159.217] has quit. (Client Quit)
#314 [15:05] * yaboypj [webchat@ptr-91-87-93-172.dyn.mobistar.be] has joined #minecrafthelp
#315 [15:05] <yaboypj> hello?
#316 [15:06] <yaboypj> my minecraft launcher wont start up
#317 [15:07] <yaboypj> ive reinstalled it multiple times but it still just doesnt respond
#318 [15:07] * yaboypj [webchat@ptr-91-87-93-172.dyn.mobistar.be] has quit. (Client Quit)
#319 [15:08] * Deadnis [webchat@ipbcc0c937.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#320 [15:09] <Deadnis> Hello Mojang support,
#321 [15:09] <Deadnis> i am dealing with the issue that i can t log in my account even after i changed my password and received the changing password email... could you help me with that problem?
#322 [15:14] <Deadnis> #minecrafthelp Hello Mojang support,
#323 [15:14] <Deadnis> i am dealing with the issue that i can t log in my account even after i changed my password and received the changing password email... could you help me with that problem?
#324 [15:16] <Lurks> Deadnis this is a community support help chat, not a official mojang support chat
#325 [15:16] <Lurks> Deadnis what happen when you try to log in?
#326 [15:18] <Deadnis> wrong username/password
#327 [15:18] <Deadnis> oh sorry i didn t knew that..
#328 [15:20] <Lurks> Deadnis have you used any alt generator/authentication/mcleak or similar websites/programs in the pass?
#329 [15:20] <Deadnis> no
#330 [15:22] * BrendenJKidd [webchat@097-096-053-176.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#331 [15:23] <Lurks> Deadnis any possible software causing login issue, have a look at this list and uninstall or disable:https://minecraftirc.net/support-articles/known-incompatible-software/
#332 [15:25] * GabrielM99 [webchat@dial-up-189-77-173-196.intelignet.com.br] has joined #minecrafthelp
#333 [15:27] <Greymagic27> ??> Deadnis tools/hjt
#334 [15:27] <Mightyena> Deadnis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#335 [15:27] <Mightyena> Deadnis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#336 [15:29] <GabrielM99> HI,i'm having trouble installing my game whenever i try to install the game before it finishes an error message pops up: unable to update minecraft native laucher
#337 [15:29] <Greymagic27> ??> GabrielM99 tools/hjt
#338 [15:29] <Mightyena> GabrielM99: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#339 [15:29] <Mightyena> GabrielM99: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#340 [15:30] <Deadnis> sounds not right
#341 [15:30] <Deadnis> :F
#342 [15:30] <Greymagic27> Deadnis, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#343 [15:30] <Deadnis> well i am afraid :D
#344 [15:31] <Greymagic27> Deadnis, No need to be :) It's a tool we use in here everyday for nearly half of our cases.
#345 [15:33] <GabrielM99> my system is a windows 10, only with windows defender as antivírus
#346 [15:33] <Greymagic27> GabrielM99, It's still possible a program is causing the issue
#347 [15:34] <GabrielM99> I never had this problem before.
#348 [15:34] <GabrielM99> I formatted my pc and still giving the same problem
#349 [15:34] <Greymagic27> GabrielM99, Even if you've not had the issue before that doesn't rule out the possibility of a program on your PC causing the issue now.
#350 [15:35] <GabrielM99> i only have minecraft installed on my pc
#351 [15:35] <Greymagic27> GabrielM99, You'll have other programs as well, not just Minecraft. So please, follow the steps for hijackthis
#352 [15:36] <GabrielM99> ok
#353 [15:37] * Deadnis [webchat@ipbcc0c937.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#354 [15:42] <GabrielM99> https://paste.ubuntu.com/p/hWwY5cxDqZ/ here the log files
#355 [15:43] * a [webchat@d149-67-170-57.try.wideopenwest.com] has joined #minecrafthelp
#356 [15:44] * a [webchat@d149-67-170-57.try.wideopenwest.com] has quit. (Client Quit)
#357 [15:46] * f [webchat@67-43-254-249.fidnet.com] has joined #minecrafthelp
#358 [15:47] <f> i have a mojang email to verify my minecraft purchase and everything nut i forgot my login information and would like to play with my pals
#359 [15:48] * cloud [webchat@c-73-216-38-63.hsd1.va.comcast.net] has joined #minecrafthelp
#360 [15:49] <cloud> hello
#361 [15:49] <cloud> anyone there?
#362 [15:50] * f [webchat@67-43-254-249.fidnet.com] has quit. (Client Quit)
#363 [15:51] * GabrielM99 [webchat@dial-up-189-77-173-196.intelignet.com.br] has quit. (Quit: webchat.esper.net)
#364 [16:06] * GabrielM99 [webchat@dial-up-189-77-173-196.intelignet.com.br] has joined #minecrafthelp
#365 [16:08] <GabrielM99> hello i am having trouble finishing installing my game. every time i try to install it gives a problem. unable to update minecraft native laucher
#366 [16:30] * GabrielM99 [webchat@dial-up-189-77-173-196.intelignet.com.br] has joined #minecrafthelp
#367 [16:32] <GabrielM99> Can someone help me?
#368 [16:34] <GabrielM99> I am having trouble installing my game. Every time I am about to finish installing an error message appears: unable to upgrade minecraft native laucher. I have already uninstalled and reinstalled several times and still the same problem
#369 [16:40] * HugerBr [webchat@c9153c7a.virtua.com.br] has joined #minecrafthelp
#370 [16:41] <HugerBr> Well, I would like help as I am not receiving emails from mojang, and I confirm that email from the account.
#371 [16:42] <GabrielM99> hers my log file from hijackthis https://paste.ubuntu.com/p/hWwY5cxDqZ/
#372 [16:46] * HugerBr [webchat@c9153c7a.virtua.com.br] has quit. (Quit: webchat.esper.net)
#373 [16:50] * Neptune [webchat@107-130-255-20.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#374 [16:52] <Neptune> Hello someone put 1,000 Ender dragons in one of my worlds does someone know how to get rid of them ?
#375 [16:56] * yuhgkj [webchat@89-187-245-203.internetia.net.pl] has joined #minecrafthelp
#376 [16:57] * yuhgkj [webchat@89-187-245-203.internetia.net.pl] has quit. (Client Quit)
#377 [17:12] <Neptune> How do I get rid of 1,000 or more Ender dragons ?
#378 [17:59] * Logan [webchat@fsusecure180.stu-secure.resnet.fsu.edu] has joined #minecrafthelp
#379 [18:00] <Logan> Minecraft Launcher wont open. I get the blue circle but nothing else. Reinstalling also didn't fix the issue.
#380 [18:31] * Gabe [webchat@68-116-83-168.dhcp.trlk.ca.charter.com] has joined #minecrafthelp
#381 [18:32] * Gabe [webchat@68-116-83-168.dhcp.trlk.ca.charter.com] has quit. (Client Quit)
#382 [18:39] * kylevadry [webchat@CPEf0f249802423-CMf0f249802420.cpe.net.cable.rogers.com] has joined #minecrafthelp
#383 [18:41] <kylevadry> hi i cant open the minecraft launcher when I open it it doesn't give any error just doesn't open. please help
#384 [18:41] <kylevadry> thanks
#385 [18:52] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#386 [19:14] * BrendenJKidd [webchat@097-096-053-176.res.spectrum.com] has joined #minecrafthelp
#387 [19:16] <BrendenJKidd> Hello just got a new PC but get an OpenGL error upon completion of the loading bar booting up the game
#388 [19:26] * Jounetsu [webchat@cable-188-2-121-86.dynamic.sbb.rs] has joined #minecrafthelp
#389 [19:26] <Jounetsu> How do i migrate my account if i forgot my username?
#390 [19:31] * Jounetsu [webchat@cable-188-2-121-86.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#391 [20:00] * Cypress [webchat@63.51.129.180.unknown.m1.com.sg] has joined #minecrafthelp
#392 [20:00] <Cypress> Hi, so my problem is whenever i try to enter a server my minecraft seems to just freeze
#393 [20:00] <Cypress> or crash
#394 [20:00] <Cypress> any way of fixing?
#395 [20:38] * the_grazer [webchat@pool-71-178-24-190.washdc.fios.verizon.net] has joined #minecrafthelp
#396 [20:56] <the_grazer> I am having Log-In troubles and have reset the password waited twenty four hours and attemted to migrate the account. These were all unsuccessful and I would be extremely thankful if you could help me.
#397 [20:57] <mattym> the_grazer, Did you get a success message when you changed the password?
#398 [20:58] <the_grazer> It told me to try and log back in I dont remember what else it said
#399 [20:58] <mattym> ??> the_grazer tools/hjt
#400 [20:58] <Mightyena> the_grazer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#401 [20:58] <Mightyena> the_grazer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#402 [20:59] <the_grazer> Yes I did get a success message
#403 [21:00] * sold [webchat@pool-71-178-24-190.washdc.fios.verizon.net] has joined #minecrafthelp
#404 [21:01] * John [webchat@ool-4571e7a8.dyn.optonline.net] has joined #minecrafthelp
#405 [21:01] * John is now known as Guest97328
#406 [21:02] <Guest97328> hi my launcher wont open, I double click it and it just shows the loading icon on my cursor
#407 [21:02] <mattym> Guest97328, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#408 [21:02] <Guest97328> ive reinstalled, but it wont show up in taskmanager, it wont run in admin
#409 [21:08] * sold [webchat@pool-71-178-24-190.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#410 [21:09] * the_grazer [webchat@pool-71-178-24-190.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#411 [21:11] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#412 [21:12] * jay [webchat@c-73-40-75-116.hsd1.va.comcast.net] has joined #minecrafthelp
#413 [21:12] <jay> i cant log into my account and i dont remeber the answers to my security questions
#414 [21:12] <jay> but i remeber the password and all
#415 [21:13] <mattym> jay, What happens when you try to log in?
#416 [21:13] <jay> it wants me to answer my security questions and when i do they are wrong apparently
#417 [21:13] <mattym> ??> jay account/send-email
#418 [21:13] <Mightyena> jay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#419 [21:14] <jay> its tribalskullz@yahoo.com and i dont have the transaction id cause i bought this years ago
#420 [21:15] <mattym> jay, Fill out the form, not here.
#421 [21:18] <jay> i sent it.
#422 [21:31] * josephhoestarlol [webchat@c-73-40-75-116.hsd1.va.comcast.net] has joined #minecrafthelp
#423 [21:32] <josephhoestarlol> Hi hi uhhh i need the windows 10 free minecraft code if yall still give those out
#424 [21:32] <mattym> josephhoestarlol, When did you buy the Java Edition?
#425 [21:32] <josephhoestarlol> yas
#426 [21:32] <josephhoestarlol> oh
#427 [21:32] <josephhoestarlol> october 6th 2013
#428 [21:33] <mattym> josephhoestarlol, Then it will be on you mojang account at account.mojang.com/me
#429 [21:34] <josephhoestarlol> it said theyre temporarily out of codes and will have some soon but everytime i try to look still nothing
#430 [21:35] <mattym> josephhoestarlol, On your mojang account page?
#431 [21:35] <josephhoestarlol> yes
#432 [21:35] <mattym> josephhoestarlol, Then you will just have to wait till they add it.
#433 [21:35] * Cypress [webchat@63.51.129.180.unknown.m1.com.sg] has joined #minecrafthelp
#434 [21:35] <Cypress> Hi
#435 [21:36] <josephhoestarlol> do you have any idea of when?
#436 [21:36] <mattym> josephhoestarlol, No
#437 [21:37] <Cypress> Hi?
#438 [21:37] <josephhoestarlol> hi
#439 [21:37] <Cypress> So whenever i join a server like hypixel, my minecraft will freeze
#440 [21:37] <josephhoestarlol> ok thanks anyway
#441 [21:38] <mattym> Cypress, Does it happen on all servers, or just some?
#442 [21:38] <Cypress> freeze and then i cant close the app, i can only use task manager and forcefully close it
#443 [21:38] <Cypress> yes indeed it happens to all servers
#444 [21:38] <mattym> Cypress, Does it happen in single player worlds?
#445 [21:39] <Cypress> give me a second let me try it out
#446 [21:40] <Cypress> Its not working too
#447 [21:40] <mattym> Cypress, Ok, do the following instructions Mightyena will provide on a single player world
#448 [21:40] <mattym> ??> Cypress launcher/log
#449 [21:40] <Mightyena> Cypress: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#450 [21:40] <Cypress> okay gimme a mo
#451 [21:45] <Cypress> https://paste.ubuntu.com/p/hmp5M2YtC2/
#452 [21:45] <Cypress> is this what u needed?
#453 [21:46] <mattym> Cypress, Can you do it from an unmodded install?
#454 [21:47] <Cypress> https://paste.ubuntu.com/p/6Pctp6mZ7k/
#455 [21:48] <Cypress> okay done!
#456 [21:48] <mattym> Cypress, Also in the current version please.
#457 [21:49] * sung [webchat@218.238.209.49] has joined #minecrafthelp
#458 [21:49] <sung> how can i find the saves directory of minecraft?
#459 [21:49] <Cypress> It doesnt have the same problem when i play the current version
#460 [21:50] <Cypress> but i prefer playing on 1.8.9
#461 [21:50] <mattym> Cypress, We do not support older versions here.
#462 [21:50] <mattym> sung, What system/OS are you on?
#463 [21:50] <sung> im on windows
#464 [21:51] <mattym> ??> sung win/.minecraft
#465 [21:51] <Mightyena> sung: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#466 [21:51] <mattym> sung, The saves directory will be in that folder.
#467 [21:51] <Cypress> okay... but do u maybe know the problem?
#468 [21:51] <Cypress> like whats going on
#469 [21:51] <sung> thank u os much
#470 [21:51] <sung> so much
#471 [21:52] <sung> :)
#472 [21:52] <mattym> Cypress, No, the log gave no indications as to what was going on.
#473 [21:52] * sung [webchat@218.238.209.49] has quit. (Client Quit)
#474 [21:52] <Cypress> Nvm then thank you so much for ur help though
#475 [21:52] <Cypress> :)
#476 [21:53] <BrendenJKidd> Hey I've been waiting for a few hours and I tried a bit this morning but I still need help
#477 [21:53] <BrendenJKidd> With the OpenGL error
#478 [21:53] <mattym> BrendenJKidd, What is the exact error?
#479 [21:54] <BrendenJKidd> The game crashed whilst initializing game
#480 [21:54] <BrendenJKidd> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#481 [21:54] <mattym> ??> BrendenJKidd win/dxdiag
#482 [21:54] <Mightyena> BrendenJKidd: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#483 [21:56] <BrendenJKidd> https://paste.ubuntu.com/p/B4Cm5KXwsC/
#484 [21:56] <mattym> BrendenJKidd, Ok one moment
#485 [21:58] <mattym> BrendenJKidd, Do you know what model graphics card you have installed?
#486 [21:58] <BrendenJKidd> Yeah give me a sec
#487 [21:59] <BrendenJKidd> EVGA GeForce GTX 1660 Super 6 GB SC ULTRA GAMING Video Card
#488 [21:59] <mattym> BrendenJKidd, Download and Install the file from this page https://www.geforce.com/drivers/results/153944
#489 [22:01] * alice4 [webchat@218.238.209.49] has joined #minecrafthelp
#490 [22:02] <alice4> im using mincraft on windows, but "MinecraftLauncher.exe" and "game\launcher.dll" are having error
#491 [22:02] <alice4> what should i do for it?
#492 [22:03] <mattym> alice4, What is the exact error?
#493 [22:03] <alice4> whenever i click minecraft launcher, nothing happens
#494 [22:04] <alice4> so i looked for the eror in event viewer
#495 [22:04] <mattym> alice4, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#496 [22:06] <alice4> wooow ths
#497 [22:06] <alice4> thx
#498 [22:06] <BrendenJKidd> mattym it's working now thank you so much!
#499 [22:07] * BrendenJKidd [webchat@097-096-053-176.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#500 [22:42] * enbentz [webchat@047-014-102-071.res.spectrum.com] has joined #minecrafthelp
#501 [22:42] <enbentz> Minecraft Launcher will not open. I have uninstalled and reinstalled and I still cannot get it to launch.
#502 [22:43] <mattym> enbentz, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#503 [23:08] * Figor [webchat@cpe-121-210-19-59.cvui-cr-102.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#504 [23:09] <Figor> Hi, my minecraft world keeps crashing when I log in. The error description is 'Exception ticking world', thanks
#505 [23:40] * Sammi [webchat@32.212.72.11] has joined #minecrafthelp
#506 [23:41] <Sammi> Hello
#507 [23:41] <Sammi> My email has been deleted, the one connected to my account. I have not played in years and will not repurchase the game, but really want to get back into it - and buy it for my rommates for xmas. But only if I can get back onto my old account.
#508 [23:42] <Sammi> I remember my username, not password, and cannot get into the email associated with the account.
#509 [23:43] * Sammi [webchat@32.212.72.11] has quit. (Client Quit)