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#7 [02:42] * Teleriann [webchat@85-237-234-188.dynamic.orange.sk] has joined #minecrafthelp
#8 [02:43] <Teleriann> Hello, my minecraft launcher is not working after yesterday update. It wont turn on.
#9 [03:07] * JakeZain [webchat@122.8.245.141] has joined #minecrafthelp
#10 [03:08] <JakeZain> Hello everyone. So i have not been able to log in to any minecraft account for 2 months now. I cant click the log in or reset password button on minecraft.net and The launcher always gives invalid password or username even though im sure both are correct. Any help is appreciated
#11 [04:26] * VioleurDeCubes [webchat@89-87-196-226.abo.bbox.fr] has joined #minecrafthelp
#12 [04:26] <VioleurDeCubes> the game does not launch when I click on the application
#13 [04:32] <Teleriann> VioleurDeCubes i have same problem
#14 [04:34] <VioleurDeCubes> it's annoying lol
#15 [04:39] <Teleriann> i own server.,.
#16 [04:39] <Teleriann> idk what to do now
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#26 [07:18] * HELP_ME [webchat@203.81.71.174] has joined #minecrafthelp
#27 [07:19] <bubaaa> help
#28 [07:19] <HELP_ME> How to redeem Realms prepaid cards on java edition
#29 [07:20] * Tom [webchat@HSI-KBW-134-3-218-170.hsi14.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#30 [07:20] * bubaaa [webchat@66.181.191.142] has quit. (Client Quit)
#31 [07:20] <Tom> Can someone help me with my account?
#32 [07:24] * Tom [webchat@HSI-KBW-134-3-218-170.hsi14.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#33 [07:28] <HELP_ME> How to redeem Realms prepaid cards on java edition
#34 [07:33] <HELP_ME> How to redeem Realms prepaid cards on java edition
#35 [07:34] <Greymagic27> HELP_ME, What exactly do you mean?
#36 [07:44] <HELP_ME> I MEAN MINECRAFT REALMS GIFT CRADS AND HOW TO REDEEM IT
#37 [07:45] <Greymagic27> ??> HELP_ME account/redeem
#38 [07:45] <Mightyena> HELP_ME: To redeem a gift code, go to https://account.mojang.com/redeem and enter the code. Enjoy!
#39 [07:47] <HELP_ME> WHAT IS MINECRAFT GAME CARD MEAN?
#40 [07:49] <HELP_ME> it means minecraft realms subscription card?
#41 [07:49] <HELP_ME> i bought one
#42 [07:49] <HELP_ME> and it say 60 days
#43 [07:51] * akari4 [webchat@broadband.actcorp.in] has joined #minecrafthelp
#44 [07:51] <akari4> Hi, My minecraft launcher wont launch and it doesnt even show up on task manager
#45 [07:52] <Greymagic27> ??> akari4 launcher/log-txt
#46 [07:52] <Mightyena> akari4: We need to see your full launcher log, which is created in the game directory.
#47 [07:52] <Mightyena> akari4: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#48 [07:55] <akari4> https://paste.ubuntu.com/p/RDTpKK5ZwJ/
#49 [07:55] <akari4> is this the one that is needed?
#50 [07:56] <Greymagic27> akari4, Just made a bug report about the issue: https://bugs.mojang.com/browse/MCL-12561 - Try the workaround here as well https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#51 [07:56] <akari4> gonna try that right now
#52 [07:59] <HELP_ME> what is Minecraft Game Card 26.69$???
#53 [07:59] <Greymagic27> HELP_ME, Because that's the price they're selling it at
#54 [08:00] <HELP_ME> and it say 60 days
#55 [08:06] <HELP_ME> Thank it okay now
#56 [08:06] <HELP_ME> btw thank you
#57 [08:06] * HELP_ME [webchat@203.81.71.174] has quit. (Quit: webchat.esper.net)
#58 [08:29] <akari4> i managed to fix the issue i had but the reddit one didnt help
#59 [08:29] <Greymagic27> Out of interest, how did you fix it?
#60 [08:29] <akari4> https://youtu.be/R7tTTnuoJs8
#61 [08:29] <akari4> this one actually worked
#62 [08:30] <Greymagic27> That's what the reddit workaround shows :P
#63 [08:30] <akari4> it forced the launcher to download somestuff
#64 [08:30] * GabrielM99 [webchat@dial-up-189-77-173-196.intelignet.com.br] has joined #minecrafthelp
#65 [08:30] <akari4> oh shit lol i was looking at another reddit thread
#66 [08:31] <Absol> akari4: Please keep it civil
#67 [08:31] <akari4> thank you greymagic
#68 [08:31] <akari4> and mightyyena
#69 [08:31] <Greymagic27> akari4, I've just checked and actually it instructs you to turn on compatibility mode, my mistake.
#70 [08:31] <Greymagic27> I've updated the bug report to reflect the fix that worked for you as well :)
#71 [08:31] <akari4> arigato
#72 [08:32] <akari4> peaceout
#73 [08:32] <GabrielM99> I'm having a problem with my game. Every time I try to install minecraft it gives an error: unable to update minecraft native launcher
#74 [08:33] <GabrielM99> if anyone can help me solve this problem
#75 [08:43] * Alex4 [webchat@ip-95-222-237-118.hsi15.unitymediagroup.de] has joined #minecrafthelp
#76 [08:44] <Alex4> hi
#77 [08:45] <Alex4> In the launcher i can't play older versions. I can play version 1.14.4 but the others i can't
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#79 [09:11] * TForst [webchat@199-167-213-179-dhcp.as36001.net] has joined #minecrafthelp
#80 [09:12] <TForst> I recently downloaded minecraft pocket edition to my ipad but am unable to open it. Well it opens but then closes after a moment.
#81 [09:12] <Greymagic27> ??> TForst bedrock/support
#82 [09:12] <Mightyena> TForst: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#83 [09:12] <TForst> ok
#84 [09:12] <GabrielM99> I'm having a problem with my game. Every time I try to install minecraft it gives an error: unable to update minecraft native launcher
#85 [09:13] <Greymagic27> GabrielM99, iirc I got you to make a hijackthis report yesterday?
#86 [09:17] <GabrielM99> Yes, I did
#87 [09:17] <Greymagic27> Could you send it again?
#88 [09:18] <GabrielM99> https://paste.ubuntu.com/p/YyN77KJMJg/
#89 [09:19] <Greymagic27> GabrielM99, Have you spoken to your ISP? It's possible they may be blocking some mojang servers
#90 [09:21] <GabrielM99> what is ISP ? sorry for asking this
#91 [09:21] <Greymagic27> Internet Service Provider :)
#92 [09:23] <GabrielM99> I don't think that's the problem. I can install the game on an old pc using the same internet and the game updates the launcher normally
#93 [09:23] <GabrielM99> I just formatted the pc I'm trying to install the game on
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#95 [09:35] * Jakoubek123 [webchat@131.62.wms.cz] has joined #minecrafthelp
#96 [09:36] <Jakoubek123> minecraft launcher not started
#97 [09:37] <Greymagic27> Jakoubek123, https://bugs.mojang.com/browse/MCL-12561
#98 [09:41] * ProHaka1 [webchat@185.120.125.27.NAT-DSL.099.net.il] has joined #minecrafthelp
#99 [09:43] <ProHaka1> i cant log in to my account and im 100% sure that i`ve created an account and paid to play minecraft and i played before, i`ve waited an hour then changed the account password again but still nothing
#100 [09:43] <Greymagic27> ??> ProHaka1 tools/hjt
#101 [09:43] <Mightyena> ProHaka1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#102 [09:43] <Mightyena> ProHaka1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#103 [09:47] * _bcce [webchat@89-233-114-181.static.t-2.net] has joined #minecrafthelp
#104 [09:48] <ProHaka1> https://paste.ubuntu.com/p/z9Ngp2wxzh/
#105 [09:48] <Greymagic27> ??> ProHaka1 win/hosts/edit
#106 [09:48] <Mightyena> ProHaka1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#107 [09:48] <Mightyena> ProHaka1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#108 [09:48] <Greymagic27> ProHaka1, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#109 [09:50] <_bcce> hi i have problems with loging in my minecraft account i have tried a lot of things, my account is working on windows 10, but is not working on my pc with windos 7, mor info about my error https://www.reddit.com/r/Minecraft/comments/ccgyqu/on_minecraft_launcher_it_just_says_invalid_email/
#110 [09:50] * ProHaka1 [webchat@185.120.125.27.NAT-DSL.099.net.il] has quit. (Quit: webchat.esper.net)
#111 [09:50] <Greymagic27> ??> _bcce tools/hjt
#112 [09:50] <Mightyena> _bcce: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#113 [09:50] <Mightyena> _bcce: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#114 [09:58] * sapoye [webchat@77.111.247.72] has joined #minecrafthelp
#115 [09:58] <_bcce> https://paste.ubuntu.com/p/pX2zPJwkH4/
#116 [09:59] <sapoye> hello! My problem is that i just bought minecraft and the game itself starts perfectly fine, but when I try to start it with RLCraft installed it gives me an error message that a file wasn't able to download
#117 [10:00] <Greymagic27> ??> _bcce win/hosts/edit
#118 [10:00] <Mightyena> _bcce: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#119 [10:00] <Mightyena> _bcce: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#120 [10:00] <Greymagic27> _bcce, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#121 [10:00] <Greymagic27> ??> sapoye mods
#122 [10:00] <Mightyena> sapoye: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#123 [10:00] <Mightyena> sapoye: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#124 [10:01] <sapoye> okay thank you
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#126 [10:02] * coromir [webchat@185.41.96.27-ip.goufone.cat] has joined #minecrafthelp
#127 [10:05] <coromir> I'm trying to connect to servers using the Java version, but it always responds me with an IOException Error (Bad packet id 26). I've read somewhere that it's due to the nickname used to connect (maybe too large). I've looking to change this nickname, but I don't localize where (I've been looking for it in the MOJANG account and the Minecraft.net s
#128 [10:05] <coromir> erver, with no results). Could anyone to help me?
#129 [10:07] * TForst [webchat@199-167-213-179-dhcp.as36001.net] has quit. (Quit: webchat.esper.net)
#130 [10:09] <mattym> coromir, Names cannot be too long, they are limited to a maximum when you create them.
#131 [10:10] <mattym> coromir, Can you see if you get the same (or different) error when trying to join this test server: mctest.ae97.net
#132 [10:11] <_bcce> how can i open this file by running my notepad as administrator
#133 [10:12] * J1 [webchat@cpc75719-york6-2-0-cust801.7-1.cable.virginm.net] has joined #minecrafthelp
#134 [10:12] <_bcce> how can i run this file in noteppad by run as administrator
#135 [10:13] * J1 [webchat@cpc75719-york6-2-0-cust801.7-1.cable.virginm.net] has quit. (Client Quit)
#136 [10:13] <mattym> _bcce, The instructions explain how.
#137 [10:14] <_bcce> when i open file i am not running it as administrator how can i run that file as administrator
#138 [10:14] <_bcce> when i open file i am not running it as administrator how can i run that file as administrator
#139 [10:14] <_bcce> sd
#140 [10:14] <_bcce> s
#141 [10:14] <coromir> +mattym, I've tried to connect to your server mctest.ae97.net with same result
#142 [10:14] <_bcce> when i open file i am not running it as administrator how can i run that file as administrator
#143 [10:14] <_bcce> soory for spemming
#144 [10:15] <mattym> _bcce, Read the instructions again, make sure you do them in order.
#145 [10:15] <Lord_Ralex> coromir, did you buy Minecraft?
#146 [10:15] <coromir> No, It's an old account from MOJANG
#147 [10:15] <Lord_Ralex> Old accounts still had such a limit.
#148 [10:16] <Lord_Ralex> Buy the game.
#149 [10:16] <Lord_Ralex> Your problem will then go away.
#150 [10:17] <coromir> Lord_Ralex Thank you, I try this
#151 [10:18] <_bcce> when i am trying to open file it do not show, but when i search in start menu i exists, can i open with start
#152 [10:20] <mattym> _bcce, Yes
#153 [10:25] <_bcce> Thank you so much it works!!!!!!!
#154 [10:25] <_bcce> THANK YOU
#155 [10:25] <_bcce> THANK YOU
#156 [10:29] * Frig [webchat@174-23-157-34.slkc.qwest.net] has joined #minecrafthelp
#157 [10:29] * Mr_Freddie_2 [webchat@195.91.243.97] has joined #minecrafthelp
#158 [10:29] * _bcce [webchat@89-233-114-181.static.t-2.net] has quit. (Quit: webchat.esper.net)
#159 [10:30] <Frig> It came up with a minecraft updater and updated the launcher after it updated I clicked on minecraft again and it wont open up the launcher
#160 [10:31] <Mr_Freddie_2> I have lost accessmyMojang account email address
#161 [10:31] <mattym> Frig, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#162 [10:31] <mattym> ??> Mr_Freddie_2 account/send-email
#163 [10:31] <Mightyena> Mr_Freddie_2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#165 [10:39] * Alex2 [webchat@195.91.243.97] has joined #minecrafthelp
#166 [10:40] <Alex2> I have lost access to my Mojang Email
#167 [10:40] <mattym> Alex2, Do what you were already told to do.
#168 [10:40] <Alex2> How can I change email
#169 [10:40] <Alex2> no
#170 [10:42] <Alex2> sorry
#171 [10:42] <Alex2> who can help me
#172 [10:43] <Alex2> I have lost access to my Mojang Email
#173 [10:43] <mattym> Alex2, Mojang can help you, see below
#174 [10:44] <mattym> ??> Alex2 account/send-email
#175 [10:44] <Mightyena> Alex2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#176 [10:44] <Alex2> ok
#177 [10:44] <Alex2> what is mojang email
#178 [10:44] <mattym> Alex2, Fill out the form you were linked.
#179 [10:44] <Alex2> because I don't know
#180 [10:44] <Alex2> thank you
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#183 [11:27] * t6c [webchat@22.53.99.138.yukanet.com.br] has joined #minecrafthelp
#184 [11:28] * nikki [webchat@77.111.247.69] has joined #minecrafthelp
#185 [11:30] <nikki> uhm hello, I have an error code that says that a file couldn't be downloaded/ the file content was different from what was expected
#186 [11:30] <nikki> it appears when i try to start the game
#187 [11:33] * t6c [webchat@22.53.99.138.yukanet.com.br] has quit. (Quit: webchat.esper.net)
#188 [11:34] * t6c [webchat@22.53.99.138.yukanet.com.br] has joined #minecrafthelp
#189 [11:41] <t6c> Hello, i recently migrated from windows to linux (manjaro xfce 18.1.3) since then i facing some problems with the linux minecraft version like: minecraft versions below 1.13.2 isn't starting, i have no idea what is the problem with it and it appears to not leave any log behind. if someone could help me with it i would be more than happy :)
#190 [11:56] <t6c> i manage to get it working i guess, the problem is with the java version im using
#191 [11:57] <t6c> it appear what i need to do is downgrade my java to some more old version like java 8, and add the path to it in my minecraft installation settings
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#193 [12:02] * ok [webchat@stcton1104w-lp130-06-70-26-4-202.dsl.bell.ca] has joined #minecrafthelp
#194 [12:02] <RuneB> Why can't i log in?
#195 [12:03] <ok> i cant log in either
#196 [12:03] * Arathorn5 [webchat@65-130-197-207.slkc.qwest.net] has joined #minecrafthelp
#197 [12:04] <Arathorn5> When I try to load into a world it freezes with just dirt blocks on the loading screen. I have tried uninstalling and reinstalling, downloading the latest version of Java and restarting my computer. I have looked everywhere to find a answer and to this problem with no luck. Thanks,
#198 [12:04] <Arathorn5> When I try to load into a world it freezes with just dirt blocks on the loading screen. I have tried uninstalling and reinstalling, downloading the latest version of Java and restarting my computer. I have looked everywhere to find a answer and to this problem with no luck. Thanks,
#199 [12:04] * RuneB [webchat@94-214-100-242.cable.dynamic.v4.ziggo.nl] has left #minecrafthelp
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#201 [12:05] * t6c [webchat@22.53.99.138.yukanet.com.br] has quit. (Quit: webchat.esper.net)
#202 [12:08] <mattym> ??> Arathorn5 launcher/log
#203 [12:08] <Mightyena> Arathorn5: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#204 [12:10] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#205 [12:22] * nikki [webchat@77.111.247.69] has quit. (Quit: webchat.esper.net)
#206 [12:42] * Eemeren [webchat@adsl-111.37.6.2.tellas.gr] has joined #minecrafthelp
#207 [12:43] * Nyther [webchat@107-128-20-32.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#208 [12:44] <Nyther> I have a fresh install of minecraft. No mods or anything. I can play the first time, but once I quit the launcher will not open. This is the error I get: "SkinManager.cpp(170)] Deserializing: Expected object"
#209 [12:44] <Eemeren> Hello there. I am running Win7. I was using the game normally, then reinstalled windows on a new SSD disk. Then reinstalled the game as well. It worked fine at first. Now I am trying to open the launcher; at first it attempts to download files to update the launcher but midway it stops and gives me the "Minecraft launcher has stopped". I have tried
#210 [12:44] <Eemeren> reinstalling the game, my gpu drivers are updated, I disabled the firewall and antivirus programs. Still the same issue. Any help? :)
#211 [12:44] <mattym> ??> Eemeren launcher/log
#212 [12:44] <Mightyena> Eemeren: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#213 [12:44] <mattym> Nyther, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#214 [12:45] <Eemeren> First step in the link is to open the launcher. The launcher does not open at all. It crashes.
#215 [12:46] <mattym> ??> Eemeren launcher/log-txt
#216 [12:46] <Mightyena> Eemeren: We need to see your full launcher log, which is created in the game directory.
#217 [12:46] <Mightyena> Eemeren: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#218 [12:46] * Nearlywise [webchat@24-116-191-16.cpe.sparklight.net] has joined #minecrafthelp
#219 [12:46] <Eemeren> Ok will get back to you with that right away. Thanks!
#220 [12:48] <Nearlywise> Hello, so recently my computer did the windows update and when I got back into minecraft my (I guess you'd call it a legacy account?) had been downgraded from bedrock to java. I've never seen on my login screen before. I searched the help to see if I could find anything but I don't have a code for Win10 which is replacing bedrock. Any idea what
#221 [12:48] <Nearlywise> is going on?
#222 [12:49] <Eemeren> Here it is: https://paste.ubuntu.com/p/vDzgh7N2By/
#223 [12:49] <Eemeren> I hope I did it right
#224 [12:49] <mattym> Nearlywise, Bedrock and Java edition accounts are in no way related, so not quite sure what you mean.
#225 [12:50] <Nearlywise> My account was Bedrock. I've been playing since before 2014. I updated and now it's showing up as Java on the login screen. That's why I'm confused.
#226 [12:50] <mattym> Eemeren, Keep that folder open, but close the log. Then try and run the launcher again and let it fail. Copy the contents of the file right after that.
#227 [12:51] <mattym> Nearlywise, The Bedrock version did not even exist back then. What you have is and always has been a Java account.
#228 [12:51] * mcfly [webchat@87.125.210.24] has joined #minecrafthelp
#229 [12:51] * mcfly [webchat@87.125.210.24] has quit. (Client Quit)
#230 [12:53] <Eemeren> Okie dokie: https://paste.ubuntu.com/p/GW38kz67fY/
#231 [12:53] <mattym> Nearlywise, If you are seeing Java Edition, that means you are running Java Edition. If you want to log into Bedrock, you need to be running Bedrock.
#232 [12:53] <Nearlywise> I purchased the game back when it was still in development. Beta I think? Then it transitioned to Alpha? Then Microsoft bought it? I transitioned my account as asked. My account would still be considered Java?
#233 [12:54] <mattym> Eemeren, Ok, try a complete reinstall of the launcher. After you remove it, clear out the Minecraft Launcher folder from in Program Files, then reinstall it again.
#234 [12:54] <Eemeren> Ok will try that now.
#235 [12:54] <mattym> Nearlywise, Yes, its just Migrated to the Mojang system, still a Java account.
#236 [12:54] * Nyther [webchat@107-128-20-32.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#237 [12:55] <Nearlywise> So then what is the distinction between a Bedrock and a Java account then?
#238 [12:56] <Lurks> nearlywise bedrock uses a xbox/microsoft account to play
#239 [12:56] <mattym> Nearlywise, That they are two completely different accounts. Java accounts are accounts on Mojang, the Bedrock version uses Microsoft/Xbox-Live accounts.
#240 [13:00] <Nearlywise> Huh. Okay. The help section makes it sound like they're different versions of the game. I've been hunting specifically because my login screen said 'Bedrock' before and now it says 'Java' but that makes even less sense now. Guess I'll be off then. Thanks!
#241 [13:00] <mattym> Nearlywise, None of the log in screens have ever actually said Bedrock on them. Unless you were looking at something in the news feed.
#242 [13:01] <mattym> Nearlywise, They are two completely different games, that use different account systems.
#243 [13:01] <Eemeren> That seemed to work, launcher has opened. Previously I tried to reinstall using revo uninstaller for the uninstallation. I guess its cleanup isnt that thorough. Thanks a lot!
#244 [13:01] <mattym> Eemeren, Ok
#245 [13:02] * Eemeren [webchat@adsl-111.37.6.2.tellas.gr] has quit. (Quit: webchat.esper.net)
#246 [13:05] <Nearlywise> It was in the launcher on that tab on the left. I had a friend on PS who said that if I had Bedrock on PC then I had Java too so I remember looking for where Java was and not finding it listed there or under the installations page. >shrug< If the old accounts are Java accounts that's fine then. I was trying to figure out if I was supposed to ha
#247 [13:05] <Nearlywise> ve a Win10 code or not but if I'm Java that means the answer is going to be no. Thanks again.
#248 [13:05] <Nearlywise> ve a Win10 code or not but if I'm Java that means the answer is going to be no. Thanks again.
#249 [13:07] * Nearlywise [webchat@24-116-191-16.cpe.sparklight.net] has left #minecrafthelp
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#251 [13:26] * bob123 [webchat@80-42-135-155.dynamic.dsl.as9105.com] has joined #minecrafthelp
#252 [13:26] <Beni> Hello ! For some reason my game doesnt start. I tried everything driver updates reinstalling but none of it seems to work. I am kind of clueless. How can i fix my problem ?
#253 [13:26] <mattym> Beni, What exactly happens when you try?
#254 [13:27] * loleq80 [webchat@p4FFCDF9A.dip0.t-ipconnect.de] has joined #minecrafthelp
#255 [13:27] <Beni> Nothing i double click on the icon and it doesnt do anything
#256 [13:27] <loleq80> hi o/
#257 [13:27] <mattym> Beni, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#258 [13:27] <bob123> I bought mincraft java edition and downloaded the launcher. then I clicked on play loaded up clicked single player loaded a new world and it wouldn't load and just said its not responding
#259 [13:28] <mattym> ??> bob123 launcher/log
#260 [13:28] <Mightyena> bob123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#261 [13:28] <Beni> thank you i will have look
#262 [13:33] <loleq80> so i will ask something. I run original mojang launcher. . about hour ago i started it and it is stuck on "updating launcher" small screen. and this whole time my task manager is showing me that this launcher is doing something heavy on my hard drive... I did no change to my firewall or system as it is and 2 days ago everything was in orde
#263 [13:33] <loleq80> r. What could be the cause ? :)
#264 [13:33] <bob123> https://paste.ubuntu.com/p/Mnps2HwsJp/
#265 [13:33] <bob123> thx
#266 [13:33] <mattym> ??> loleq80 tools/hjt
#267 [13:33] <Mightyena> loleq80: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#268 [13:33] <Mightyena> loleq80: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#269 [13:34] <mattym> ??> bob123 av/adwcleaner
#270 [13:34] <Mightyena> bob123: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#271 [13:34] <Mightyena> bob123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#272 [13:34] <bob123> is it a scam
#273 [13:34] <mattym> bob123, No
#274 [13:34] <bob123> will it hack my pc
#275 [13:35] <loleq80> I use malwarebytes cleaner every other week just to check stuff. but i will look at that other program.
#276 [13:35] <mattym> bob123, No
#277 [13:36] <Beni> unfortunately this didnt help https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#278 [13:36] <mattym> Beni, Are you sure you launcher is not opening it all? No other error messages?
#279 [13:36] <bob123> it's found 11 files to quarantine but hasn't asked me to clean and repair or restart
#280 [13:36] <mattym> bob123, Wait till its done
#281 [13:36] <loleq80> hmm what is funny. i closed that updating launcher window... but task still persists in doing something :D /kill :D
#282 [13:37] <Beni> 100% it has a short loading animation next to the mouse pointer then ends and doesnt do anything
#283 [13:37] <mattym> Beni, Are you sure you followed the info in the link exactly?
#284 [13:38] <Beni> yes im sure i did it twice and nothing
#285 [13:39] <mattym> ??> Beni tools/hjt
#286 [13:39] <Mightyena> Beni: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#287 [13:39] <Mightyena> Beni: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#288 [13:40] <loleq80> https://paste.ubuntu.com/p/8PyFB64PmX/
#289 [13:40] <mattym> loleq80, Temporarily disable Avast, then try the launcher again.
#290 [13:41] <bob123> thank you - how long does it usually take
#291 [13:41] <mattym> bob123, Depends on the PC, when its done it will give you more options.
#292 [13:42] <Beni> https://paste.ubuntu.com/p/VTyfxvsWRm/ here
#293 [13:42] <bob123> thanks
#294 [13:43] <mattym> Beni, Uninstall the launcher again. Then go to the Minecraft Launcher folder in the Program Files. Make sure its also completely empty, then try installing again.
#295 [13:46] <loleq80> Hmmm as i am strongly against disabling firewall at any moment. i 1st deleted minecraft.
#296 [13:46] <Beni> ok
#297 [13:47] <loleq80> 1st .minecraft. then all lfiles in launcher folder and then redownloaded launcher again :>
#298 [13:47] <mattym> loleq80, If your getting an issue downloading the update, its gonna have the same issue when trying to install.
#299 [13:48] <loleq80> but it worked :)
#300 [13:48] <loleq80> so sorry for taking Your time
#301 [13:49] <Beni> it didnt change anything :(
#302 [13:49] <loleq80> Beni try as me :D remove everything from appdata and launcher folder. then redownload launcher again from mojang :)
#303 [13:50] <loleq80> so sorry for taken time.. and bye o/
#304 [13:50] <loleq80> have a god evening ;)
#305 [13:50] <Beni> ok thank you bye
#306 [13:50] <mattym> Beni, Ok, try the following.
#307 [13:50] <mattym> ??> Beni av/adwcleaner
#308 [13:50] <Mightyena> Beni: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#309 [13:50] <Mightyena> Beni: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#310 [13:53] <Beni> okey
#311 [13:53] * NoWayCZ [webchat@188-175-237-119.client.rionet.cz] has joined #minecrafthelp
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#313 [13:54] * NoWayCZ [webchat@188-175-237-119.client.rionet.cz] has quit. (Client Quit)
#314 [13:56] <bob123> I'm being a bit impatient - it still only has quarantine or cancel as options it has been on 30 items for ages. I'm used to an egg timer or progress bar - is there any way to know how it's getting on or is it simply when further options are available? Thanks
#315 [13:57] <mattym> bob123, Go with the quarantine option and see what it shows. Is possible that have updated what the program says
#316 [13:57] * bob123 [webchat@80-42-135-155.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#317 [13:58] * Beni [webchat@catv-89-133-203-125.catv.broadband.hu] has joined #minecrafthelp
#318 [13:58] <Beni> i am back
#319 [13:59] <Beni> and restarted my pc
#320 [14:00] * Bob123 [webchat@80-42-135-155.dynamic.dsl.as9105.com] has joined #minecrafthelp
#321 [14:01] <mattym> Beni, Test the launcher again.
#322 [14:01] <Bob123> Hi I've just quarantined using the Malaware bytes and rebooted. I can't see the previous thread so I can't remember what I was mean tto do next...
#323 [14:01] <mattym> Bob123, Test the game agian.
#324 [14:01] <mattym> again*
#325 [14:01] <Bob123> thanks
#326 [14:02] <Beni> nothing changed
#327 [14:03] <mattym> Beni, After the scan, can you attempt this info again: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#328 [14:03] <Bob123> It works! Thank you. I'm new to this so would you mind if I ask a couple more questions?
#329 [14:03] <Beni> okey
#330 [14:03] <mattym> Bob123, Sure, we will answer what we can.
#331 [14:05] <Bob123> thank you - presumably it was something that had been downloaded from somewhere that was affecting the ability of the PC to run. How can I avoid this happening again or is it just one of theose things and I should regularly run the Malawarebytes program?
#332 [14:05] <mattym> Bob123, Running it regularly is always a good idea.
#333 [14:05] <mattym> Bob123, But to avoid it in the future, whenever installing something make sure you dont let it install any extra stuff.
#334 [14:06] <Bob123> is it the sort of thing that gets on from online gaming?
#335 [14:06] <mattym> Bob123, Its the sort of thing that comes with potentially any download.
#336 [14:06] <Bob123> or just an actual install that as you says has add ons
#337 [14:06] * SandeMC [webchat@91.217.66.214] has joined #minecrafthelp
#338 [14:06] <Bob123> so best just to check regularly
#339 [14:07] <SandeMC> Uh, I have a problem there
#340 [14:07] <mattym> Bob123, Yeah, and when you install anything, dont just click next or ok, check what each page of the installer says. Make sure its not bundling in anything else.
#341 [14:07] <Beni> Nothing changed :(
#342 [14:07] <mattym> ??> Beni win/reinst/full
#343 [14:07] <Mightyena> Beni: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#344 [14:07] <Mightyena> Beni: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#345 [14:07] <SandeMC> My problem is that I literally cant play on 1.7.2 or higher, when 1.6.4 is fine
#346 [14:08] <Bob123> Ok - that makes sense. sometimes it's difficult to know if it's part of the program or not as a novice...
#347 [14:08] <mattym> SandeMC, What happens when you try?
#348 [14:08] <Bob123> Thanks for all your help. Have a good evening.
#349 [14:08] <SandeMC> What happens is: I cant load or I cant join into world
#350 [14:08] <SandeMC> It just gets stuck/freezes
#351 [14:08] <SandeMC> Tried everything, wasted 2 hours.
#352 [14:08] <mattym> SandeMC, Try the following on the latest version.
#353 [14:08] <mattym> ??> SandeMC launcher/log
#354 [14:08] <Mightyena> SandeMC: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#355 [14:08] <SandeMC> Also it stucks on language changing(sometimes), texture pack change, mip-map ssttings change
#356 [14:09] <SandeMC> As I looked on logs, nothing interesting there
#357 [14:10] <SandeMC> No errors, nothing
#358 [14:10] <mattym> SandeMC, Get the log anyway.
#359 [14:10] <SandeMC> It just ends on: texture pack creating or spawn zone generating
#360 [14:10] <SandeMC> I cant right now, let me get the one I sent to my friend
#361 [14:11] <mattym> SandeMC, Are you not on the PC with the issue currently?
#362 [14:11] <SandeMC> The issue is on PC but im on monile rn
#363 [14:12] <mattym> SandeMC, Are you in the chat on the computer with the issue?
#364 [14:12] <SandeMC> Phone
#365 [14:12] <SandeMC> I cant access PC rn
#366 [14:12] <mattym> SandeMC, Come back when you are on the PC.
#367 [14:12] <SandeMC> I need the advice so I can do that tomorrow
#368 [14:12] * Beni [webchat@catv-89-133-203-125.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#369 [14:12] * Dhl_Delivery_Man [webchat@212.3.194.194] has joined #minecrafthelp
#370 [14:13] <SandeMC> Wait
#371 [14:13] <mattym> SandeMC, We will not be able to figure out the problem without you being able to get logs from the computer. You will need to be on the computer to do so.
#372 [14:13] <Dhl_Delivery_Man> hello, im on linux 18.04 and when i try to use any diffrent versions that are not 1.13.2 and above it just crashes what can i do about this ?
#373 [14:13] <SandeMC> Someone of the forums said to use HijackThis
#374 [14:14] <SandeMC> I got the logs of situation when it cant launch the game
#375 [14:14] <mattym> Dhl_Delivery_Man, What does the crash say? Can you get a paste link to it?
#376 [14:14] <mattym> SandeMC, Provide them, but we likely will need more.
#377 [14:15] <SandeMC> Its 1.14 problem, 1.7.10(i i need that one) is having a problem with rendering i i believe(cant do anything to fancy settings, cant join worlds and server)
#378 [14:15] <Dhl_Delivery_Man> no i cant get a link but i can get a screenshot of the logs if that helps
#379 [14:15] <mattym> Dhl_Delivery_Man, Use paste.ubuntu.com to provide the log text via link
#380 [14:15] <SandeMC> https://paste.ubuntu.com/p/r7XgWGgXjV/
#381 [14:16] <SandeMC> Thats 1.14.4
#382 [14:16] <mattym> SandeMC, Yeah, gonna need more than that. It does not show up to the issue. Come back when you have access to the PC.
#383 [14:16] <SandeMC> The game worked 2 weeks ago tho.
#384 [14:16] <SandeMC> Thats the problem
#385 [14:16] * Beni [webchat@catv-89-133-203-125.catv.broadband.hu] has joined #minecrafthelp
#386 [14:16] <SandeMC> Any situation does not provide any issue. Not even crash.
#387 [14:16] * fluxx [webchat@97e7317a.skybroadband.com] has joined #minecrafthelp
#388 [14:17] <fluxx> yo i need help with a crashing issue
#389 [14:17] <SandeMC> It just freezes and thats all that happens
#390 [14:17] <Dhl_Delivery_Man> do you want the whole log ?
#391 [14:17] <mattym> SandeMC, We have other ways to get the data, but it will require running diagnostics on the actual PC.
#392 [14:17] <mattym> Dhl_Delivery_Man, Ideally yes.
#393 [14:17] <Dhl_Delivery_Man> ok
#394 [14:17] <SandeMC> Oh ok
#395 [14:17] <mattym> ??> fluxx launcher/log
#396 [14:17] <Mightyena> fluxx: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#397 [14:17] <SandeMC> Is it safe to use HiJack.exe that someone gave me on the forums?
#398 [14:17] <Dhl_Delivery_Man> https://paste.ubuntu.com/p/7JFr6X9YvT/
#399 [14:17] <SandeMC> I believe its a moderator or something like rhat
#400 [14:17] <Dhl_Delivery_Man> here
#401 [14:18] <fluxx> I have the log already. I keep getting the same exit code and I'm not sure what it means.
#402 [14:18] <SandeMC> https://www.minecraftforum.net/forums/support/java-edition-support/2995406-my-game-literally-cant-work
#403 [14:18] <mattym> SandeMC, Its safe, but will not resolve your situation, its just gets us another log, that likely has nothing to do with your issue as you described it.
#404 [14:18] <SandeMC> Down there he gave me a link
#405 [14:18] <SandeMC> Oh ok
#406 [14:18] <Beni> Thank you very much it finaly worked
#407 [14:18] <SandeMC> My pc is completely fine
#408 [14:18] <Dhl_Delivery_Man> wait no sorry i didnt copy the whole thing
#409 [14:18] <SandeMC> Its just the Java Minecraft
#410 [14:18] <SandeMC> It got me annoying tho
#411 [14:18] <mattym> Dhl_Delivery_Man, Dont worry, thats enough.
#412 [14:19] * Beni [webchat@catv-89-133-203-125.catv.broadband.hu] has quit. (Client Quit)
#413 [14:19] <SandeMC> Well, see you tomorrow then
#414 [14:19] <fluxx> Would you like me to put a pastebin link?
#415 [14:19] <mattym> Dhl_Delivery_Man, When using different versions, make sure you are assigning each their own game directory just for that version.
#416 [14:19] <mattym> fluxx, Yes
#417 [14:19] <SandeMC> The only fact I have got from 3 hours of exploring(for sure) was that only 1.7.2+ isnt working
#418 [14:20] <fluxx> https://paste.ubuntu.com/p/yqxtCSH6yn/
#419 [14:20] <mattym> SandeMC, Yeah, and that usually indicates something we will need a log for.
#420 [14:20] <SandeMC> I feel like NOBODY had that error before
#421 [14:21] <SandeMC> I have looked the whole google and nothing
#422 [14:21] <mattym> fluxx, Is it only happening once a world is opened?
#423 [14:21] <Dhl_Delivery_Man> wait so i cant just have .minecraft for everything ?
#424 [14:21] * SandeMC [webchat@91.217.66.214] has quit. (Quit: webchat.esper.net)
#425 [14:21] <mattym> Dhl_Delivery_Man, No
#426 [14:21] <Dhl_Delivery_Man> oh okey how do i change it?
#427 [14:21] <fluxx> Yes, I can play for around 5 minutes and then it crashes.
#428 [14:21] <mattym> Dhl_Delivery_Man, Versions that use different/changed versions of the same file will not work.
#429 [14:22] <mattym> ??> fluxx win/dxdiag
#430 [14:22] <Mightyena> fluxx: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#431 [14:22] <fluxx> Ok.
#432 [14:22] <mattym> Dhl_Delivery_Man, On your version of Linux, I am assuming you have the newest launcher?
#433 [14:22] <Dhl_Delivery_Man> yes
#434 [14:22] <Dhl_Delivery_Man> i do
#435 [14:23] <mattym> Dhl_Delivery_Man, In the 'Installations' tab. Create a new profile for each version you want. In the settings for that profile you will be able to set a game directory.
#436 [14:23] <Dhl_Delivery_Man> okey
#437 [14:23] * SandeMC [webchat@91.217.66.214] has joined #minecrafthelp
#438 [14:23] <mattym> Dhl_Delivery_Man, Leave .minecraft for Current Release, use a distinct folder for any other versions.
#439 [14:23] <SandeMC> Btw how can I connect you tomorrow? Will you be online?
#440 [14:23] * deduced [~yeoz@2401:c100:1100:504:2000::4b] has quit. (Remote host closed the connection)
#441 [14:24] <mattym> SandeMC, Its an open chat, just reconnect, someone is usually around.
#442 [14:24] * fluxx [webchat@97e7317a.skybroadband.com] has joined #minecrafthelp
#443 [14:24] <SandeMC> Okey
#444 [14:24] <SandeMC> I just hope that I can fix it
#445 [14:24] * SandeMC [webchat@91.217.66.214] has quit. (Client Quit)
#446 [14:24] <fluxx> https://paste.ubuntu.com/p/M3gwmWXrYc/
#447 [14:25] <Dhl_Delivery_Man> when i try to change the directory in my launcher it just freezes up
#448 [14:27] <mattym> Dhl_Delivery_Man, Hmm, may be a linux specific issue there, one moment.
#449 [14:27] <Dhl_Delivery_Man> ummmm there is no free folder there... can i save it out off the floder minecraft-launcher
#450 [14:28] <mattym> Dhl_Delivery_Man, Yes, you can save it anywhere, though its ideal to not put it in 'protected' directories.
#451 [14:28] <mattym> Dhl_Delivery_Man, Create a new desktop folder and try to point it there.
#452 [14:29] <fluxx> Did you get my link?
#453 [14:29] <mattym> fluxx, Yes, just a moment.
#454 [14:29] <fluxx> Ok, no worries.
#455 [14:30] <mattym> fluxx, Are there multiple displays connected to your computer?
#456 [14:30] <fluxx> Yes, 2 1080p monitors.
#457 [14:30] <mattym> fluxx, Temporarily remove one, and see if the issue still happens the same way.
#458 [14:31] <fluxx> Alright, will do.
#459 [14:31] <mattym> fluxx, Make sure its not just off, but is unplugged on the computer side.
#460 [14:31] <Dhl_Delivery_Man> it just crashes after i save it on the desktop
#461 [14:31] <fluxx> Alrighty
#462 [14:32] <mattym> Dhl_Delivery_Man, Did you make sure no other version but the older one was run in that folder?
#463 [14:32] <Dhl_Delivery_Man> yes i only saved 1.8.9 in that foldr
#464 [14:32] <Dhl_Delivery_Man> folder*
#465 [14:32] <mattym> Dhl_Delivery_Man, Can you get a new log from that.
#466 [14:32] <Dhl_Delivery_Man> yes
#467 [14:33] <Dhl_Delivery_Man> https://paste.ubuntu.com/p/6DDjCb9xTr/
#468 [14:34] <mattym> Dhl_Delivery_Man, That after it crashed?
#469 [14:34] <Dhl_Delivery_Man> yes
#470 [14:35] <Dhl_Delivery_Man> i saved it in a diffrent directory and started it and it just crashed
#471 [14:35] <mattym> Dhl_Delivery_Man, Is the folder you used still 'within' your user directory?
#472 [14:36] <Dhl_Delivery_Man> yes it is
#473 [14:36] <Dhl_Delivery_Man> i think
#474 [14:37] <mattym> Dhl_Delivery_Man, Basically in the complete path to your folder, does it include your user folder?
#475 [14:37] <fluxx> It still crashed, with the exact same exit code.
#476 [14:38] <mattym> fluxx, Are you able to be in a world long enough to pull up the F3 debug view?
#477 [14:38] <Dhl_Delivery_Man> well the path is /home/arthur/Desktop/1
#478 [14:38] <mattym> Dhl_Delivery_Man, Yeah that should be ok
#479 [14:38] <fluxx> Yes
#480 [14:38] <Dhl_Delivery_Man> yea it still crashes
#481 [14:38] <mattym> fluxx, Open a world hit F3, let me know if it shows your Nvidia hardware on the right side where it shows the display info.
#482 [14:38] <fluxx> Okay.
#483 [14:39] <mattym> Dhl_Delivery_Man, Ok, try the following, first make a backup of your .minecraft folder
#484 [14:39] <Dhl_Delivery_Man> okey
#485 [14:39] <mattym> Dhl_Delivery_Man, Then empty the .minecraft folder and try to launch an old version there before any other.
#486 [14:40] <fluxx> It does show all my Nvidia info.
#487 [14:40] <mattym> fluxx, Ok lets try a driver update, one moment.
#488 [14:41] <fluxx> Okay.
#489 [14:41] <mattym> fluxx, Download and Install the file from this page https://www.geforce.com/drivers/results/153944
#490 [14:42] <fluxx> I do already have the driver version installed
#491 [14:42] <mattym> fluxx, You do not have that version.
#492 [14:42] <mattym> fluxx, Wait
#493 [14:42] * Dhl_Delivery_Man [webchat@212.3.194.194] has quit. (Quit: webchat.esper.net)
#494 [14:42] <mattym> fluxx, Do you live somewhere where the dates go day/month/year?
#495 [14:43] <fluxx> Yes, in the UK.
#496 [14:43] <mattym> fluxx, Ah, ok ignore the driver then.
#497 [14:43] <fluxx> Ah okay.
#498 [14:43] <mattym> fluxx, Thought it was a few months old, just read the date the US way.
#499 [14:44] <fluxx> Ah okay, no worries aha.
#500 [14:44] <mattym> fluxx, Could be an issue with the old processor. Try launching specifically 1.13.1 and see if the issue still happens.
#501 [14:45] <fluxx> Okay.
#502 [14:46] <fluxx> Should I launch my wor;ld saved from 1.14.4 or make a new one?
#503 [14:47] <mattym> fluxx, Different world
#504 [14:47] <fluxx> Alrighty
#505 [14:48] <mattym> fluxx, Side note, never use a world on an older version of the game.
#506 [14:48] <mattym> world you care about*
#507 [14:48] <fluxx> Ok, got it. Makes sense not too just in case it corrupts.
#508 [14:49] <mattym> fluxx, It will almost certainly corrupt it, in addition to just removing anything new.
#509 [14:53] * Rocky [webchat@cpe-66-8-187-187.hawaii.res.rr.com] has joined #minecrafthelp
#510 [14:54] <Rocky> hey so my launcher wont launch ive tried everything
#511 [14:54] <mattym> Rocky, https://reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#512 [14:55] <Rocky> ive read that and did everything but still doesnt launch
#513 [14:55] <mattym> Rocky, Windows or Mac computer?
#514 [14:55] * HELP_REQUIRED [webchat@dhcp-192-204-218.in2cable.com] has joined #minecrafthelp
#515 [14:55] <fluxx> So far so good
#516 [14:56] <HELP_REQUIRED> IM UNABLE TO LOG IN MY LAUNCHER
#517 [14:56] <mattym> fluxx, Keep it going another 5 minutes or so then let me know if its still working.
#518 [14:56] <fluxx> Okay
#519 [14:56] <mattym> HELP_REQUIRED, First turn off the caps, then tell me what happens when you try.
#520 [14:56] <HELP_REQUIRED> sorry
#521 [14:57] <Rocky> windows
#522 [14:57] <mattym> ??> Rocky win/reinst/full
#523 [14:57] <Mightyena> Rocky: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#524 [14:57] <Mightyena> Rocky: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#525 [14:57] <HELP_REQUIRED> i use valid credentials and i am able to login my mojang account but not into the launcher
#526 [14:57] <Rocky> so delete the .minecraft folder and then reinstall minecraft
#527 [14:59] <HELP_REQUIRED> it shows invalid username or password in the launcher and i am unable to log in successfully
#528 [14:59] <mattym> Rocky, Delete everything in .minecraft except saves.
#529 [14:59] <Rocky> ok
#530 [14:59] <mattym> ??> HELP_REQUIRED tools/hjt
#531 [14:59] <Mightyena> HELP_REQUIRED: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#532 [14:59] <Mightyena> HELP_REQUIRED: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#533 [15:00] <HELP_REQUIRED> okay
#534 [15:00] <Rocky> then reinstall?
#535 [15:00] <mattym> Rocky, Yes
#536 [15:01] <mattym> Rocky, Rather, reinstall after you have restarted the PC.
#537 [15:01] * Rocky [webchat@cpe-66-8-187-187.hawaii.res.rr.com] has quit. (Quit: webchat.esper.net)
#538 [15:02] * Ad [webchat@SE400.PPPoE-7783.sa.bih.net.ba] has joined #minecrafthelp
#539 [15:02] <Ad> Hey
#540 [15:02] <Ad> Anyone there
#541 [15:02] <Lurks> many people are here
#542 [15:03] <HELP_REQUIRED> Mightyena heres the link https://paste.ubuntu.com/p/yKxvm6mKQg/
#543 [15:03] <mattym> ??> HELP_REQUIRED info/mcleaks
#544 [15:03] <Mightyena> HELP_REQUIRED: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#545 [15:03] <Mightyena> HELP_REQUIRED: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#546 [15:03] <mattym> ??> HELP_REQUIRED win/hosts/edit
#547 [15:03] <Mightyena> HELP_REQUIRED: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#548 [15:03] <Mightyena> HELP_REQUIRED: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#549 [15:04] <fluxx> Alright, there doesn't seem to be any crashes
#550 [15:05] <Ad> im getting this error
#551 [15:05] <Ad> https://paste.ubuntu.com/p/F2tjbPZCCk/
#552 [15:05] <Ad> can anyone h elp
#553 [15:05] <Lurks> ad what anti-virus do you have installed?
#554 [15:06] * Rocky [webchat@cpe-66-8-187-187.hawaii.res.rr.com] has joined #minecrafthelp
#555 [15:06] <Rocky> im back and that didnt work
#556 [15:06] <mattym> fluxx, Ok, unfortunately I believe its a hardware limitation. Lets check one more thing first.
#557 [15:06] <mattym> fluxx, Do you know how to view the Java Arguments the game is set to use?
#558 [15:06] <fluxx> Aw that's annoying :(
#559 [15:06] <fluxx> No I don't.
#560 [15:07] <mattym> fluxx, Open up the launcher, go to Installation tab at the top.
#561 [15:07] <fluxx> Yep.
#562 [15:07] <mattym> fluxx, Click on the latest release profile, or the 3 dot button in the corner of it to edit.
#563 [15:07] <mattym> fluxx, Hit the more info button, then copy what it say in the Java Arguments box to here.
#564 [15:08] <fluxx> Alright, got it.
#565 [15:08] * Coropforward [webchat@stu8C5E.kent.ac.uk] has joined #minecrafthelp
#566 [15:08] <Ad> I have malwarebytes anti malware i tried turning off real time protection still didnt work
#567 [15:08] <mattym> Rocky, Same as before, launcher still not opening at all?
#568 [15:08] <fluxx> https://paste.ubuntu.com/p/fPFX7PyTZJ/
#569 [15:08] <Rocky> yep
#570 [15:09] <Lurks> ??> ad tools/hjt
#571 [15:09] <Mightyena> ad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#572 [15:09] <Mightyena> ad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#573 [15:09] <mattym> fluxx, Yeah, thats the updated one, unfortunately that means you are likely stuck on the older versions.
#574 [15:09] <HELP_REQUIRED> Mightyena i have a text file now what to do next? btw thanks
#575 [15:09] <fluxx> That's a shame :(
#576 [15:09] <mattym> HELP_REQUIRED, Remove any lines containing Mojang in them, then save it.
#577 [15:09] <fluxx> What is the highest version I can run?
#578 [15:10] <mattym> fluxx, I believe the one I suggested 1.13.1 is the highest.
#579 [15:10] <mattym> fluxx, IIRC the issue starts with 1.13.2
#580 [15:10] <Coropforward> Can any one help me. it wont actually let me log in eaven thought everything is correct
#581 [15:10] <HELP_REQUIRED> mattym i did that what next?
#582 [15:10] <mattym> Coropforward, What happens when you try?
#583 [15:10] <mattym> HELP_REQUIRED, Test the game again. If it works, change the password.
#584 [15:11] <Coropforward> it jsut says the its the wrong password
#585 [15:11] <Coropforward> i have changed it 4 times
#586 [15:11] <Ad> its not letting me run hijackthis but i can run mbam and such
#587 [15:11] <mattym> ??> Coropforward tools/hjt
#588 [15:11] <Mightyena> Coropforward: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#589 [15:11] <Mightyena> Coropforward: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#590 [15:11] <mattym> Ad, Why is it not letting you run it?
#591 [15:11] <fluxx> Ah okay, so there is no way at all I can do anything to play the later versions?
#592 [15:12] <mattym> fluxx, You would basically need a newer computer.
#593 [15:12] <Ad> I just click to run it and it doesnt open
#594 [15:12] <mattym> fluxx, Cause the issue is with the CPU, which means you would need a new motherboard and new RAM, at the very least.
#595 [15:12] <HELP_REQUIRED> @mattym Mightyena thank you guys so much i will be changing the password now
#596 [15:12] <Rocky> ever since the luncher update i want able to launch the launcher
#597 [15:12] <mattym> Ad, It has a confirmation window yo have to click, make sure thats not open behind another window.
#598 [15:13] <mattym> Rocky, Can you try the steps from the link again?
#599 [15:13] <mattym> Rocky, The reddit link*
#600 [15:13] <Ad> yeah i clicked on the yes so it runs as admin
#601 [15:13] <Ad> and nothing
#602 [15:13] <Rocky> i have multiple times
#603 [15:13] <fluxx> Yeah, I do have a old CPU. It's a beast for its age though, but in that case I'll just wait til my next payday and buy a new pc. Thanks for all you help mate.
#604 [15:14] * HELP_REQUIRED [webchat@dhcp-192-204-218.in2cable.com] has quit. (Quit: webchat.esper.net)
#605 [15:15] <Ad> someone told me its just mojang having this problem
#606 [15:15] <Rocky> ...
#607 [15:17] <Ad> is multimc safe beacuse they dont have the problem
#608 [15:17] <mattym> Rocky, Did you try the steps after doing the clean install?
#609 [15:18] <Rocky> yep
#610 [15:18] <mattym> Ad, Did you get the same error on the vanilla launcher without using a Twitch profile?
#611 [15:18] <mattym> Rocky, And you both cleared the .minecraft folder and uninstalled the launcher before the restart?
#612 [15:19] <Ad> Nope i didn't
#613 [15:19] <Rocky> yep
#614 [15:19] <Coropforward> i did that HiJack thing you said do you need the link
#615 [15:19] <mattym> Ad, Then contact Twitch support.
#616 [15:19] <mattym> Coropforward, Yes
#617 [15:19] <Coropforward> https://paste.ubuntu.com/p/vytX67B698/
#618 [15:20] * fluxx [webchat@97e7317a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#619 [15:20] <Coropforward> there it is
#620 [15:20] <mattym> Rocky, Right click the Minecraft shortcut and try running as Administrator.
#621 [15:20] <Rocky> still doesnt work
#622 [15:20] <mattym> Coropforward, And when you tried to reset the password, you got a success message?
#623 [15:21] <Coropforward> yh it said that it worked
#624 [15:21] <mattym> ??> Rocky av/adwcleaner
#625 [15:21] <Mightyena> Rocky: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#626 [15:21] <Mightyena> Rocky: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#627 [15:21] <Coropforward> it lets me sign in on the website but not the game
#628 [15:22] <mattym> Coropforward, Which website?
#629 [15:22] <Rocky> i have that installed ill do that
#630 [15:22] <Coropforward> mojang website
#631 [15:22] <mattym> Coropforward, What about on minecraft.net ?
#632 [15:22] <mattym> Coropforward, What about on minecraft.net ?
#633 [15:22] * Ad [webchat@SE400.PPPoE-7783.sa.bih.net.ba] has left #minecrafthelp
#634 [15:23] <Coropforward> yh thats is the one that i log into
#635 [15:23] <mattym> Coropforward, Thats not the Mojang website. Is it logging in on minecraft.net or not?
#636 [15:24] * Rocky [webchat@cpe-66-8-187-187.hawaii.res.rr.com] has quit. (Quit: webchat.esper.net)
#637 [15:24] <Coropforward> yh it works on that one as well
#638 [15:24] <Coropforward> and it still wont work on the game
#639 [15:24] * Chiazza_Navona [webchat@host186-231-dynamic.1-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#640 [15:25] * Rocky [webchat@cpe-66-8-187-187.hawaii.res.rr.com] has joined #minecrafthelp
#641 [15:26] <Rocky> still doesnt work
#642 [15:26] <Coropforward> nope
#643 [15:26] <mattym> Coropforward, Windows or Mac computer?
#644 [15:27] <Coropforward> windows
#645 [15:27] <mattym> ??> Coropforward win/reinst
#646 [15:27] <Mightyena> Coropforward: You may need to reinstall the locally installed files that Minecraft puts into place.
#647 [15:27] <Mightyena> Coropforward: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#648 [15:27] <mattym> Rocky, And its not giving you any sort of error or warning messages?
#649 [15:28] <Rocky> nope
#650 [15:28] <Chiazza_Navona> the minecraft launcher does not open, for a few seconds the loading icon appears, after nothing. currently I am in version 1.14.4
#651 [15:29] <Coropforward> i havent played the game yet so would i have this play directory
#652 [15:29] <mattym> Chiazza_Navona, https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#653 [15:29] <Coropforward> save directroy*
#654 [15:29] <Greymagic27> mattym, Rocky, I made a bug report about that earlier https://bugs.mojang.com/browse/MCL-12561
#655 [15:29] <mattym> Coropforward, If you have not saved any worlds, then just delete the whole .minecraft folder.
#656 [15:30] <Rocky> can i do that
#657 [15:30] <mattym> Rocky, What?
#658 [15:30] <Rocky> delete the .minecraft folder
#659 [15:30] <mattym> Rocky, You already did
#660 [15:30] <Coropforward> thankyou very much its working know
#661 [15:30] <Rocky> true
#662 [15:32] <mattym> Rocky, If none of the previous methods have worked, you will just need to wait for them to update it again.
#663 [15:32] <Rocky> is there a way i can roll back
#664 [15:32] <mattym> Rocky, Does the game fully launch in the Windows Vista compatibility mode?
#665 [15:33] <Rocky> it says it cant connect to servers
#666 [15:33] <mattym> Rocky, What does?
#667 [15:33] <Rocky> the legacy launcher
#668 [15:34] <mattym> ??> Rocky tools/hjt
#669 [15:34] <Mightyena> Rocky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#670 [15:34] <Mightyena> Rocky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#671 [15:35] <Rocky> ok
#672 [15:35] <Rocky> i did that
#673 [15:35] <mattym> Rocky, We need the link to the page with the report.
#674 [15:35] <Rocky> https://paste.ubuntu.com/p/pDCndJFm6v/
#675 [15:36] <mattym> ??> Rocky info/mcleaks
#676 [15:36] <Mightyena> Rocky: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#677 [15:36] <Mightyena> Rocky: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#678 [15:36] <mattym> ??> Rocky win/hosts/edit
#679 [15:36] <Mightyena> Rocky: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#680 [15:36] <Mightyena> Rocky: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#681 [15:36] * Chiazza_Navona [webchat@host186-231-dynamic.1-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#682 [15:39] <Rocky> ok what do i do know
#683 [15:39] <Greymagic27> Rocky, Have you removed the entries, saved the file and changed your Minecraft password?
#684 [15:40] * Maritver [webchat@ip5453d672.speed.planet.nl] has joined #minecrafthelp
#685 [15:40] <Rocky> yep
#686 [15:40] <Greymagic27> Rocky, Uninstall Private Internet Access, tunnelbear and any other VPNs you may have installed.
#687 [15:41] <Greymagic27> Once you've done that follow these steps:
#688 [15:41] <Greymagic27> ??> Rocky av/adwcleaner
#689 [15:41] <Mightyena> Rocky: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#690 [15:41] <Mightyena> Rocky: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#691 [15:41] <Maritver> I just bought minecraft but when I try to log in on my launcher i can’t
#692 [15:42] <Greymagic27> Maritver, Hi. When you try to login, what does it say?
#693 [15:44] * Rocky [webchat@cpe-66-8-187-187.hawaii.res.rr.com] has joined #minecrafthelp
#694 [15:45] <Maritver> That my email or password is invalid
#695 [15:46] <Greymagic27> Maritver, I've got to head off now, but hopefully mattym can hop on soon and help you :)
#696 [15:46] <Maritver> but I can log into mojang with it
#697 [15:46] <mattym> ??> Maritver tools/hjt
#698 [15:46] <Mightyena> Maritver: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#699 [15:46] <Mightyena> Maritver: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#700 [15:48] * Maritver [webchat@ip5453d672.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#701 [15:48] * megan_alpha [webchat@99-109-224-34.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#702 [15:49] <Rocky> now i cant log in
#703 [15:49] <mattym> Rocky, Are you sure you removed the mojang lines and saved that file?
#704 [15:50] <mattym> Rocky, Let me know if you need the instructions to open it again.
#705 [15:50] <megan_alpha> how do you fix gray screen when launching game
#706 [15:50] <Rocky> i need that again
#707 [15:50] <mattym> ??> Rocky win/hosts/edit
#708 [15:50] <Mightyena> Rocky: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#709 [15:50] <Mightyena> Rocky: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#710 [15:50] <Rocky> save that to where
#711 [15:50] <mattym> Rocky, Just save.
#712 [15:51] <mattym> ??> megan_alpha launcher/log
#713 [15:51] <Mightyena> megan_alpha: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#714 [15:51] <Rocky> still not working
#715 [15:52] <mattym> Rocky, Did the lines show back up there?
#716 [15:52] <Rocky> what lines
#717 [15:52] <mattym> Rocky, The lines with mojang in them.
#718 [15:53] <Rocky> 142.44.142.126 sessionserver.mojang.com
#719 [15:53] <Rocky> 142.44.142.126 authserver.mojang.com
#720 [15:53] <Rocky> like that
#721 [15:53] <mattym> Rocky, Right, did they show back up in the file when you re-opened it?
#722 [15:54] <Rocky> reopened what]
#723 [15:54] <mattym> Rocky, The hosts file
#724 [15:54] <Rocky> yes
#725 [15:54] <mattym> Rocky, Make sure you are following the directions correctly. Once you remove them and save it, they should not be there if you open the file again.
#726 [15:55] <Rocky> do you have discord
#727 [15:55] <Rocky> so i can like screenshare or something
#728 [15:56] <Rocky> still there after i deleted it
#729 [15:57] <Rocky> delete the sessioserver.mojang.com and the authserver.mojang.com right?
#730 [15:57] <mattym> Rocky, Did you open notepad as administrator as instructed?
#731 [15:57] <Rocky> yep;
#732 [15:57] <mattym> Rocky, Are you sure you did it in the exact order the instructions gave?
#733 [15:58] <Rocky> it says i need admin permissions to save it no
#734 [15:58] <Rocky> w
#735 [15:58] <Rocky> yes
#736 [15:59] <mattym> Rocky, Are you on an administrator account on your PC?
#737 [15:59] <Rocky> yes im on the only account
#738 [16:00] <Rocky> okay ive reopened it and now its gone what do i do now
#739 [16:00] <mattym> Rocky, Make sure you run notepad as admin, then open the file through notepad itself. Then remove the lines, and do a regular save, not save as.
#740 [16:01] <mattym> Rocky, Test the login again if they are gone.
#741 [16:03] <Rocky> IT FINALLY WORKS
#742 [16:03] <Rocky> thank you so mu7ch
#743 [16:03] <Rocky> youre al lifesaver geezzzz
#744 [16:03] <Rocky> asndf to download mods i would do the thing that i usually do right
#745 [16:04] <mattym> Rocky, There are lots of ways, but we do not help with mods here.
#746 [16:04] <Rocky> okay
#747 [16:04] <Rocky> thats though mattym
#748 [16:06] <Rocky> thanks*
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#751 [17:03] * Kminant [webchat@dynamic-ip-1815301292.cable.net.co] has joined #minecrafthelp
#752 [17:08] <Kminant> Hola?
#753 [17:09] <Kminant> Podrían porfavor ayudarme? necesito ayuda con mi cuenta, no puedo acceder
#754 [17:14] <Kminant> Al parecer cambiaron el correo y la contraseña, pero no se que hacer desde el 2015 tengo mi cuenta y ahora no entiendo nada
#755 [17:16] <Kminant> No tengo mucho tiempo, en 24 horas volveré, espero alguien pueda ayudarme.
#756 [17:16] <Kminant> Gracias
#757 [17:30] * Arathorn5 [webchat@65-130-197-207.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
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#761 [17:57] <hazzard> hey im looking for help with minecraft everytime i try to open it it doesnt open can some one plz help me with that would b great
#762 [18:04] <Lurks> hazzard is it the launcher or when you click "play"?
#763 [18:04] <hazzard> the launcher
#764 [18:05] <Lurks> hazzard does the cursor/mouse pointer change to a loading animation?
#765 [18:05] <hazzard> yes it does
#766 [18:05] <hazzard> and then it just doesnt even start it up
#767 [18:08] <Lurks> hazzard try the workaround:https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#768 [18:08] <hazzard> alright i will try that thx
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#770 [18:14] * GrandPaZac [webchat@tsrvpq3242w-lp140-03-69-159-133-119.dsl.bell.ca] has joined #minecrafthelp
#771 [18:15] <GrandPaZac> I don't remember my loggin email and my passwords, i just remember my username
#772 [18:16] <GrandPaZac> Is it possible to give me my adress email just to remember it
#773 [18:30] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#774 [18:52] * Mike1 [webchat@75-111-195-201.lbbkcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#775 [18:54] <Mike1> whenever I open the launcher, is starts by sating "updating java runtime"... and then ends with "unable to update minecraft run environment". What can I do to solve this?
#776 [18:54] <Mike1> I am running a windows 10 64 bit machine
#777 [19:07] * needshelp [webchat@d207-6-32-157.bchsia.telus.net] has joined #minecrafthelp
#778 [19:07] <needshelp> hello?
#779 [19:08] <needshelp> when i open the launcher is says i have not bought the game despite having paid and downlaoded over 6 months ago and this only happening now
#780 [19:08] <needshelp> for no reason
#781 [19:09] * needshelp [webchat@d207-6-32-157.bchsia.telus.net] has quit. (Client Quit)
#782 [19:28] * gio [webchat@63-155-1-111.eugn.qwest.net] has joined #minecrafthelp
#783 [19:28] <gio> forgot username
#784 [19:32] * gio [webchat@63-155-1-111.eugn.qwest.net] has quit. (Client Quit)
#785 [19:34] * gio [webchat@63-155-1-111.eugn.qwest.net] has joined #minecrafthelp
#786 [19:34] <gio> forgot username
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#788 [19:47] <Matt8> hello there, I recently had a windows 10 update and now my friend can't join my server. we've been playing for the past couple of months with no issues as all. I made sure my ip address is the same, port forwarding is still enabled and the port is open, but it just shows up as unable to connect to server on their end. any suggestions?
#789 [19:48] <mattym> Matt8, Did you check that both the public IP you are giving your friends to connect, and the internal IP that you have forwarded are unchanged?
#790 [19:49] <Matt8> thank you for such a quick response! I made sure the public IP is still the same, but I'm not sure about my internal IP. all I checked on the internal side was the port that was required upon initial setup of the server. how can I check that?
#791 [19:50] <mattym> Matt8, Go back into your router to check the port forwarding.
#792 [19:50] <mattym> Matt8, Make sure that the internal IP that its forwarded on, is still the one assigned to the computer the server runs on.
#793 [19:50] <Matt8> ohh ya that's still set up properly
#794 [19:50] <mattym> Matt8, Make sure you read both of my messages
#795 [19:51] <mattym> Matt8, The router can re-assign internal IP's. Make sure the server computer still has the same one that is forwarded.
#796 [19:52] <Matt8> I see the internal IP that my router assigned, how do I confirm that with the one on the server?
#797 [19:52] <mattym> Matt8, Is the server computer Windows or Mac or Linux?
#798 [19:52] <Matt8> I'm looking in the command prompt that opens up when you launch the server
#799 [19:52] <Matt8> windows 10
#800 [19:53] <mattym> Matt8, On the server computer, open up a new command prompt window. Type in: ipconfig /all
#801 [19:54] <mattym> Matt8, Look through the list it generates to see if the internal IPv4 address is still the same that you have in the port forwarding settings
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#803 [19:55] <Matt8> under ethernet adapter ethernet: I see IPv4 address: 192.......(preferred) is that it?
#804 [19:56] <mattym> Matt8, Is the server connected to the internet via a cable?
#805 [19:56] <Matt8> mhm
#806 [19:56] <mattym> Matt8, Then yes, make sure that 192.------- is the same as the one you have forwarded.
#807 [19:56] <Matt8> ahhh there is a discrepency
#808 [19:56] <Matt8> the perferred is 1.2 but in the port forwarding I have 1.5
#809 [19:57] <Matt8> I think we found the issue
#810 [19:57] <mattym> Matt8, Yeah, just update the forwarding to whats assigned to the server now.
#811 [19:57] <mattym> Matt8, Then look through the router settings for a Static IP option
#812 [19:57] <mattym> Matt8, If you set the server computer to have its IP as static, the router should only ever assign it that one going forward.
#813 [19:58] * amo [webchat@71-221-31-171.klln.qwest.net] has joined #minecrafthelp
#814 [19:58] <Matt8> oh okay, I'll see if I can get that set up
#815 [19:59] <Matt8> I always thought for w/e reason that in order to set it as static I'd have to buy one from my current ISP
#816 [19:59] <mattym> Matt8, That only applies to Public IPs
#817 [19:59] <mattym> Matt8, The router can make any of the internal ones static
#818 [19:59] <Matt8> good to know, so then subnet and gateway would just be the default as well?
#819 [20:00] <mattym> Matt8, Those should not need to be messed with or entered at all in this process.
#820 [20:00] <Matt8> oh ok, the option showed up. I'll leave those blank
#821 [20:01] <amo> Every time that I try to log in on my computer( i type everything in correctly) I got thru CAPTCHA and press LOG IN and then the log in button goes gray and I can't log in. I can log in on my phone thou.
#822 [20:01] <CubeTheThird> amo, are you using a VPN or proxy?
#823 [20:02] <amo> no
#824 [20:02] <CubeTheThird> ??> amo tools/hjt
#825 [20:02] <Mightyena> amo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#826 [20:02] <Mightyena> amo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#827 [20:04] * Matt8 [webchat@c-67-161-35-144.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#828 [20:05] <amo> https://paste.ubuntu.com/p/tCsNdW357h/
#829 [20:05] <CubeTheThird> ??> amo info/mcleaks
#830 [20:05] <Mightyena> amo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#831 [20:05] <Mightyena> amo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
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#838 [20:50] * Stedman_Slick [webchat@107-139-44-22.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#839 [20:51] <Stedman_Slick> Hi so Minecraft is only letting me play under demo mode only despite purchasing the full game and actually playing it in the past online just fine after not playing it for about a month it says i can only play under demo mode so I'm not sure why it's saying that but I am very confused
#840 [20:54] <CubeTheThird> Stedman_Slick, what username did you register?
#841 [20:57] <Stedman_Slick> ThatKevinKid i think
#842 [20:57] <CubeTheThird> Stedman_Slick, well that name is definitely registered. Can you login to account.mojang.com/me and tell me if you see the name on that page?
#843 [20:58] <Stedman_Slick> No it doesnt say that anywhere when i log in on that site
#844 [20:58] <CubeTheThird> Stedman_Slick, you're most likely logging in with the wrong email, in that case
#845 [20:59] * Emytt [webchat@ip72-222-159-122.ph.ph.cox.net] has joined #minecrafthelp
#846 [21:00] <Stedman_Slick> Thats what I thought but on this exact email if i go back to May 24th I got an email from mojang giving me a verification code to proceed with my purchase
#847 [21:00] <CubeTheThird> Stedman_Slick, can you try other emails, to be sure?
#848 [21:01] <Emytt> I am unable to log in, both username and password are incorrect and I have not changed my login credentials
#849 [21:01] <Stedman_Slick> Yeah I have and when i do it doesnt even let me log in they just say "incorrect password" or something similar to that this email is the only one that actually signs in
#850 [21:02] <CubeTheThird> Emytt, have you tried a password reset?
#851 [21:02] <CubeTheThird> Stedman_Slick, hmm you'll have to contact Mojang support about this
#852 [21:02] <CubeTheThird> ??> Stedman_Slick mojang/email
#853 [21:02] <Mightyena> Stedman_Slick: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#854 [21:02] <Mightyena> Stedman_Slick: Note: Do NOT send more than one at a time.
#855 [21:02] <Stedman_Slick> ok thanks this is actually exactly what I've been looking for
#856 [21:03] <Emytt> I have, and when I go to do so it tells me my username is incorrect
#857 [21:03] <CubeTheThird> Emytt, are you using a VPN or a proxy?
#858 [21:03] <Emytt> im not sure
#859 [21:03] <CubeTheThird> ??> Emytt tools/hjt
#860 [21:03] <Mightyena> Emytt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#861 [21:03] <Mightyena> Emytt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#862 [21:05] * Milo [webchat@ip174-74-194-106.ph.ph.cox.net] has joined #minecrafthelp
#863 [21:05] <Emytt> i have to switch from my iPad to laptop, I’ll be back probably
#864 [21:05] <CubeTheThird> sure thing
#865 [21:05] <Milo> Please help, I am trying desperately to play minecraft (Java on windows 10) and the launcher wont open
#866 [21:06] <CubeTheThird> Milo, any error messages?
#867 [21:06] <Milo> no
#868 [21:07] <Stedman_Slick> real quick you are in fact confirming that ThatKevinKid is the correct account name right? because i cant remember if there were any periods or underscores and it wont tell me anywhere so I just wanted to be sure
#869 [21:07] <CubeTheThird> Milo, and no issues installing the launcher?
#870 [21:07] <CubeTheThird> Stedman_Slick, I can confirm that that name is registered. Couldn't say it belongs to you per se
#871 [21:08] <Milo> No. Just straight up nothing. I tried opening it 3 different ways and restarting my comp but it still wont work. For the record, I have had mc on this computer for a good few months and haven't had problems like this before
#872 [21:08] <Stedman_Slick> it do, thats my username for almost everything I just didnt know if there was any punctuations at all.
#873 [21:09] <CubeTheThird> Milo, can you open C:\Program Files (x86)\Minecraft
#874 [21:09] <Milo> yea
#875 [21:10] * OSK [webchat@220-240-124-115.static.tpgi.com.au] has joined #minecrafthelp
#876 [21:10] <OSK> hi
#877 [21:10] <OSK> i have a macbook and my minecraft app will not open
#878 [21:10] <CubeTheThird> Milo, there, you should see a file like "launcher.log"
#879 [21:10] <CubeTheThird> OSK, what happens?
#880 [21:11] <OSK> my minecraft application just won't open, these are the things i have tried:
#881 [21:12] <Milo> It still wont open
#882 [21:12] <OSK> Im on a mac, i have tried reinstalling minecraft, deleting java and reinstalling it, i have tried updating my mac software to the newest version,
#883 [21:13] <OSK> i have also contacted apple and we went trhoguh making a new log in user to see if minecraft will open on that and minecraft did open on the new log in user
#884 [21:13] <CubeTheThird> Milo, did you find the file I mentioned?
#885 [21:13] <Milo> Yes
#886 [21:13] <OSK> but it doesnt open on my login user for some reason
#887 [21:13] <CubeTheThird> OSK, what version of MacOS do you have?
#888 [21:13] <CubeTheThird> Milo, open it, copy the contents onto http://paste.ubuntu.com and give the URL here.
#889 [21:17] <Milo> What syntax am i supposed to use to copy it so that it will show up?
#890 [21:17] <CubeTheThird> Milo, just leave it as the default. Doesn't matter
#891 [21:18] <OSK> i have macos catalina 10.15.1 (newest version) i updated it last night
#892 [21:18] <CubeTheThird> OSK, hmm ok. Let's try doing a clean install of the game
#893 [21:18] <CubeTheThird> ??> OSK mac/reinst
#894 [21:18] <Mightyena> OSK: You may need to reinstall the locally installed files that Minecraft puts into place.
#895 [21:18] <Mightyena> OSK: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#896 [21:19] <OSK> i have tried installing already cube
#897 [21:19] <OSK> ok mightyena
#898 [21:20] <OSK> i did it
#899 [21:20] <CubeTheThird> OSK, after that finishes, try opening the game again
#900 [21:20] <OSK> ok
#901 [21:21] <OSK> still doesnt work :/
#902 [21:21] <CubeTheThird> OSK, so nothing pops up at all?
#903 [21:22] <OSK> so basically when i try opening minecraft the app bounces like twice (mac animation) then it stops and a unexpectdly quit message pops with
#904 [21:22] <OSK> and in that message if u click read more it has a bunch of words and then ltters
#905 [21:23] <OSK> like a crash report
#906 [21:23] <CubeTheThird> OSK, copy the full report onto http://paste.ubuntu.com and give the URL here.
#907 [21:23] <OSK> ok
#908 [21:24] <OSK> here u go https://paste.ubuntu.com/p/RkB9sw983h/
#909 [21:24] <Milo> The default for the paste bin doesnt work for trying to copy files, it wont put anything in there
#910 [21:24] <CubeTheThird> Milo, did you open the file, and copy/paste?
#911 [21:25] <Milo> the file won't open that's why i'm here
#912 [21:25] <CubeTheThird> OSK, do you by chance have anti-virus software running?
#913 [21:25] <CubeTheThird> Milo, you can't open the launcher.log file?
#914 [21:25] <Milo> no
#915 [21:26] <CubeTheThird> Milo, can you right-click -> open with, and chose notepad?
#916 [21:27] <Milo> i dont have an 'open with' option when i right click, but I do have a 'send to'
#917 [21:27] <OSK> no i dont think i do, i had norton securrity when i first bought my laptop (it came with it) but now i dont have it anymore think the subscription ran out ages ago
#918 [21:28] <CubeTheThird> Milo, umm... I don't think you're looking at the right file...
#919 [21:28] <CubeTheThird> OSK, can you make sure it isn't installed anymore?
#920 [21:29] <OSK> ok
#921 [21:29] <OSK> nah its not installed
#922 [21:30] <CubeTheThird> OSK, hmm ok. Did the launcher previously work, or have you always had this issue?
#923 [21:31] <OSK> nope it was working yesterday and then i tried hoping on again later on the day and the first message of launcher quit unexpectdaly came up, ever since that its kept doing that
#924 [21:31] <OSK> i dont know what i did
#925 [21:31] <CubeTheThird> OSK, hmm ok. The launcher just had an update, so it's possible something broke with it at that point. I'll quickly check if there's something on the bug tracker
#926 [21:32] <CubeTheThird> Milo, can you tell me what files you see in C:\Program Files (x86)\Minecraft
#927 [21:32] <OSK> well it still works beause i added a new user account on my mac and logged into that and downloaded minecraft and it opened..
#928 [21:32] <Milo> I go Windows (C:)> Program Files (x86)> Minecraft Launcher
#929 [21:32] <Milo> Then there are three folders titled 'game' 'runtime' 'tools', a notepad document titled 'debug', and an application titled MinecraftLauncher
#930 [21:32] <CubeTheThird> Milo, can you open the debug file?
#931 [21:32] <Milo> yea
#932 [21:34] <CubeTheThird> Milo, is there anything in it?
#933 [21:34] <Milo> Yes
#934 [21:34] <CubeTheThird> Milo, copy that onto https://paste.ubuntu.com
#935 [21:35] <Milo> https://paste.ubuntu.com/p/CKTnHrt3Wq/
#936 [21:35] * OSK [webchat@220-240-124-115.static.tpgi.com.au] has joined #minecrafthelp
#937 [21:35] <OSK> i got disconnected
#938 [21:35] <CubeTheThird> OSK, can you open this folder: /Applications/Minecraft.app/Contents/MacOS/launcher
#939 [21:35] <OSK> ok
#940 [21:36] <CubeTheThird> Milo, hmm this looks like a graphics issue. Let's check your video drivers
#941 [21:36] <CubeTheThird> ??> Milo win/dxdiag
#942 [21:36] <Mightyena> Milo: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#943 [21:37] <OSK> im on the launcher
#944 [21:37] <OSK> its a exec file
#945 [21:37] <OSK> u want me to open it?
#946 [21:38] <CubeTheThird> OSK, no. Are there any files along with it?
#947 [21:38] * swomp [webchat@c-174-52-229-67.hsd1.ut.comcast.net] has joined #minecrafthelp
#948 [21:38] <OSK> no
#949 [21:38] <OSK> but if i click back 1 tab it goes to counter strike? idk if thats the right place u want me to go to
#950 [21:38] <OSK> do u want me to go to my actualy minecraft files
#951 [21:39] <OSK> as in ~/Library/Application SUpport/Minecraft
#952 [21:39] <CubeTheThird> OSK, hmm we can check there
#953 [21:40] <OSK> im in the minecraft fodler
#954 [21:40] <swomp> i am jest trying to see what my username was so i can get my account back
#955 [21:40] <OSK> swomp u literally can figure that out on ur own
#956 [21:40] <CubeTheThird> OSK, are there any log files there? like launcher_log ?
#957 [21:40] <OSK> ill hae a look
#958 [21:40] <CubeTheThird> swomp, do you mean your minecraft username, or your email address?
#959 [21:41] <CubeTheThird> OSK, hmm your report looks very similar to https://bugs.mojang.com/browse/MCL-12549
#960 [21:41] <Milo> https://paste.ubuntu.com/p/T7cTtKHTDS/
#961 [21:41] <swomp> i have tried to thank you very much
#962 [21:41] <OSK> yes theres launcher files
#963 [21:42] <OSK> ok so theres launcher_log.txt
#964 [21:42] <CubeTheThird> Milo, umm... you were previously able to play on this? your PC doesn't even meet the minimum requirements for the game
#965 [21:42] <CubeTheThird> OSK, ok. Open that, copy the text onto http://paste.ubuntu.com and give the URL here.
#966 [21:42] <OSK> can u link the paste bin so i can send u the message
#967 [21:42] <OSK> yeh thanks
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#969 [21:43] <Milo> Yes I was. It lagged really bad, but I was able to play
#970 [21:43] <OSK> https://paste.ubuntu.com/p/NNJrvkCb65/
#971 [21:44] <CubeTheThird> OSK, hmm ya not seeing any errors there either
#972 [21:44] <OSK> cube yes, its the same message as the report u just linnked me
#973 [21:44] <CubeTheThird> OSK, figured as much. I'll like your version to that ticket, but you might need to see if they can fix the launcher. Might be a bug
#974 [21:45] <OSK> [Error: 2019-11-15 03:39:57.351121: SkinManager.cpp(170)] Deserializing: Expected object
#975 [21:46] <OSK> this is the final line on the launcher log txt file
#976 [21:46] <OSK> what is that
#977 [21:47] <OSK> i dont understand because the launcher opened when i made a new user log in
#978 [21:47] <OSK> i made a new user and logged with that, downloaded miencraft and it opened
#979 [21:47] <CubeTheThird> OSK, hmm good question
#980 [21:47] <OSK> so surely if there was a bug it wouldnt have opened when i downloaded it on the new user account
#981 [21:47] <CubeTheThird> OSK, do you see a file called launcher_profiles.json
#982 [21:48] <OSK> ill look
#983 [21:48] <OSK> yes
#984 [21:48] <Milo> Yes I was. It lagged really bad, but I was able to play
#985 [21:49] <CubeTheThird> OSK, can you move it into a different folder, then try opening the launcher again?
#986 [21:50] <CubeTheThird> Milo, I can't really find anything to help fix this. You really could use a driver update, but I'm not even finding any on Intel's website
#987 [21:50] <OSK> do u mean removing the launcher_profiles out of the minecraft folder?
#988 [21:50] <CubeTheThird> OSK, yes that's right
#989 [21:50] <Milo> My computer is completely up to date
#990 [21:50] <OSK> omfg
#991 [21:50] <OSK> DUDE
#992 [21:50] <OSK> NO WAY
#993 [21:50] <OSK> cube
#994 [21:50] <OSK> it WORKEDD!!!!
#995 [21:50] <OSK> can i send u money man u deserve it
#996 [21:51] <CubeTheThird> hahaha
#997 [21:51] <OSK> im srs man
#998 [21:51] <CubeTheThird> OSK, glad that helped
#999 [21:51] <OSK> wow dude ive tried last 48 hours everything and nothing worked
#1000 [21:51] <OSK> i actually want to dude
#1001 [21:52] <OSK> brooo
#1002 [21:52] <CubeTheThird> OSK, don't worry about it
#1003 [21:52] <OSK> why man u really deserve it
#1004 [21:52] <OSK> thank u so much
#1005 [21:53] <CubeTheThird> OSK, just go and have fun!
#1006 [21:53] <OSK> i will man thank u
#1007 [21:53] <OSK> should i just delete the luancher profile
#1008 [21:54] <CubeTheThird> OSK, ya delete it
#1009 [21:54] <OSK> ok thank u again man <3
#1010 [21:58] <Milo> *wait wait wait*
#1011 [21:58] <Milo> My computer updated just a couple days ago, could that be why it isn't working?
#1012 [21:58] <CubeTheThird> Milo, that's very possible. I'm trying to find any information about your PC, but you seem to have the weirdest brand I've encountered
#1013 [21:59] <Milo> It's a Fusion5. My mom got it for me so I have no idea
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#1015 [22:00] <CubeTheThird> Milo, I literally can't find a website for that thing
#1016 [22:00] <CubeTheThird> Milo, sorry, but I don't know that we can correct this. Your system doesn't meet the minimum requirements, and I can't find any updates to fix the graphics issue
#1017 [22:00] <Milo> :// alright i guess
#1018 [22:00] <Milo> thanks for trying
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#1021 [22:03] <A1Neko> My minecraft launcher wont open. I double click it and the little wheel shows up for a few seconds then goes away and nothing happens. ive tried reinstalling it multiple times. I have tried installing it through the alternative ways on minecraft. net and still nothing.
#1022 [22:04] <A1Neko> ive also tried running it in compatibility mode and the same happens
#1023 [22:05] <CubeTheThird> A1Neko, what OS?
#1024 [22:05] <A1Neko> windows 10
#1025 [22:05] <CubeTheThird> A1Neko, can you open C:\Program Files (x86)\Minecraft
#1026 [22:07] <A1Neko> i dont have that folder. i do have this one "C:\Program Files (x86)\Minecraft Launcher"
#1027 [22:07] <CubeTheThird> A1Neko, sure, open that one then
#1028 [22:07] <A1Neko> its open
#1029 [22:07] <CubeTheThird> A1Neko, what files do you see there?
#1030 [22:08] <A1Neko> i have two folders: game and runtime, and the exe for minecraft
#1031 [22:08] <A1Neko> minecraft launcher
#1032 [22:08] <CubeTheThird> A1Neko, and if you double-click on the exe, no new files appear?
#1033 [22:09] <A1Neko> correct
#1034 [22:09] <CubeTheThird> A1Neko, did the launcher used to work previously?
#1035 [22:10] <A1Neko> yea its been about a month and a half since i last opened it
#1036 [22:11] <CubeTheThird> A1Neko, hmm ok. Let's check a few things
#1037 [22:11] <CubeTheThird> ??> A1Neko tools/hjt
#1038 [22:11] <Mightyena> A1Neko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1039 [22:11] <Mightyena> A1Neko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1040 [22:15] <A1Neko> https://paste.ubuntu.com/p/DyZqNPcnFj/
#1041 [22:16] <CubeTheThird> one moment
#1042 [22:17] <CubeTheThird> A1Neko, alrighty, gonna have to check your video drivers too
#1043 [22:17] <CubeTheThird> ??> A1Neko win/dxdiag
#1044 [22:17] <Mightyena> A1Neko: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1045 [22:20] <A1Neko> https://paste.ubuntu.com/p/jw2KW72ydy/
#1046 [22:21] <CubeTheThird> A1Neko, hmm ok cool. From what I gather, this resembles an older launcher updating problem. I'll pass you the instructions
#1047 [22:21] <CubeTheThird> A1Neko, see https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#1048 [22:22] <A1Neko> thanks i really apprecitate it
#1049 [22:27] <A1Neko> yea that worked. thanks for the help
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#1051 [22:29] <CubeTheThird> sweet
#1052 [23:23] * Matt8 [webchat@c-67-161-35-144.hsd1.ca.comcast.net] has joined #minecrafthelp
#1053 [23:24] <Matt8> hello is Mattym still around?
#1054 [23:24] <mattym> Matt8, Yes
#1055 [23:24] <Matt8> I was speaking with you earlier, just got back from dinner and it's still unable to connect unfortunately
#1056 [23:25] <Matt8> rebooted modem, router, computer, triple checked internal IP but still not working
#1057 [23:25] <Matt8> any other suggestions?
#1058 [23:25] <mattym> Matt8, Did you make sure the changes to the forwarding saved?
#1059 [23:26] <Matt8> mhm
#1060 [23:27] <Matt8> I wasn't sure about setting up the static IP, I have never done before. maybe that would work?
#1061 [23:27] <mattym> Matt8, And you kept everything in the servers server.properties file the same?
#1062 [23:27] <Matt8> I haven't messed with any file configuration at all
#1063 [23:27] <mattym> Matt8, The static IP setting should not effect it at all, its just to make sure it doesn't change on you again.
#1064 [23:28] <Matt8> ahh gotcha
#1065 [23:28] <mattym> Matt8, Is the server running right now?
#1066 [23:29] <Matt8> I'll put it up now
#1067 [23:29] <Matt8> oh wait I just got an error message I haven't seen before
#1068 [23:29] <Matt8> can I attach snips to this chat?
#1069 [23:30] <mattym> Matt8, Send the text of the error, if its long use paste.ubuntu.com
#1070 [23:31] <Matt8> wait just kidding... I already had it up. too many folders and windows lol sorry
#1071 [23:31] <Matt8> but yes the server is running now
#1072 [23:31] <mattym> Matt8, Test your external/public IP here https://mcsrvstat.us/
#1073 [23:32] <Matt8> "couldn't get server status"
#1074 [23:33] <mattym> Matt8, Are you able to connect to it yourself?
#1075 [23:34] <Matt8> yes just tested
#1076 [23:35] <mattym> Matt8, You said it all started with a Windows update right?
#1077 [23:35] <Matt8> correct
#1078 [23:35] <mattym> Matt8, Temporarily disable the Windows Firewall, then see if it works.
#1079 [23:36] <mattym> Matt8, Let me know how that goes, but I do need to step away for a few minutes.
#1080 [23:36] <Matt8> okay no worries, I really appreciate all the effort you've put into it
#1081 [23:36] <Matt8> I will test and let you know
#1082 [23:38] <Matt8> hooray!!! windows firewall was the issue
#1083 [23:38] <Matt8> but... I kind of like having a firewall >.<
#1084 [23:38] <Matt8> any other helpers able to chip in with some ideas?
#1085 [23:47] <mattym> Matt8, Yeah, that was just to test.
#1086 [23:47] <mattym> Matt8, Fist, stop the server, and turn the firewall back on.
#1087 [23:48] <Matt8> okay done and done
#1088 [23:48] <mattym> Matt8, Ok, back in the firewall settings, there should be an option like, allow a program access through the firewall, or something.
#1089 [23:48] <mattym> Matt8, You said Win10 right?
#1090 [23:49] <Matt8> mhm I see a program that has inbound rules, outbound rules, conneciton security rules, and monitoring
#1091 [23:49] <mattym> Matt8, No
#1092 [23:50] <mattym> Matt8, In the Windows Firewall settings
#1093 [23:50] <Matt8> ohhh the top of the list
#1094 [23:50] <Matt8> mb
#1095 [23:50] <mattym> Matt8, Yeah
#1096 [23:50] <mattym> Matt8, Ok, scroll down that list, find the entry for Java Platform SE Binary
#1097 [23:51] <mattym> Matt8, Ideally there should be just 2, but if there is more thats ok.
#1098 [23:51] <Matt8> I have 5...
#1099 [23:51] <Matt8> O_O
#1100 [23:51] <mattym> Matt8, OK a little more work
#1101 [23:51] <mattym> Matt8, And just to be sure, you did install a full Java onto your machine in order to run the server right?
#1102 [23:52] <Matt8> I believe so
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#1104 [23:53] <mattym> Matt8, You will need to click on each entry, then press the details button at the bottom of the window, to look for the following.
#1105 [23:53] <mattym> Matt8, C:\program files\java\jre1.8.0_###\bin\javaw.exe
#1106 [23:53] <mattym> Matt8, Where ### is you need to find the list entry with the highest number
#1107 [23:54] <mattym> Matt8, Once you have found that one, check both the Private and Public box next to it, then the ok button at the very bottom
#1108 [23:55] <mattym> Matt8, then restart and test the server.
#1109 [23:56] <mattym> Matt8, And as far as the static IP goes, there may be a better way. We will address that once the server is working.
#1110 [23:56] <Matt8> out of the 5 options only 2 of them have the jre1.8.0_###\bin\javaw.exe part, but the beginning is different
#1111 [23:57] <mattym> Matt8, If one is in the minecraft folder ignore it. Otherwise let me know the path for both
#1112 [23:58] <Matt8> I just realized they're the same path, C:\program files (x86)\minecraft launcher\runtime\jre-x64\bin\javaw.exe
#1113 [23:58] <mattym> Matt8, None of the Java options on that list had one in C:\program files\java ?