#1 [00:00] <dtchsk> So I'm having this problem http://prntscr.com/px7m9u where minecraft launches and says that it launched but theres no game window... it's weird because it was working fine last night so if someone has any ideas i'd really appreciate it ;;
#2 [00:00] <Matt8> the other 3 do, but there's more inbetween program files and \java
#3 [00:00] <Matt8> none of them look exactly like the path you posted
#4 [00:00] <mattym> Matt8, And no jre1.8.0_### part in them?
#5 [00:00] <mattym> dtchsk, We need to double check a few logs, but should be able to figure it out.
#6 [00:01] <Matt8> negative on all 5
#7 [00:01] <mattym> ??> dtchsk tools/hjt
#8 [00:01] <Mightyena> dtchsk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#9 [00:01] <Mightyena> dtchsk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#10 [00:01] <mattym> Matt8, Ok lets make sure you have a proper install. Download the 3rd option under Windows here https://www.java.com/en/download/manual.jsp
#11 [00:02] <Matt8> the 72.8 MB size one?
#12 [00:02] <mattym> Matt8, Yes
#13 [00:03] <Matt8> ok DLing
#14 [00:03] <mattym> Matt8, Bookmark this page, once you install that, restart the pc.
#15 [00:03] <Matt8> should I set destination folder or just let it do it's thing?
#16 [00:03] <mattym> Matt8, Let it go default
#17 [00:04] <Matt8> copy that
#18 [00:04] <Matt8> successfully installed. bookmarked and restarting
#19 [00:04] <Matt8> brb
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#22 [00:06] <mattym> Matt8, Ok head back to the list in the firewall settings.
#23 [00:06] <Matt8> ok there are still 5
#24 [00:06] <mattym> Matt8, Ideally one should be C:\program files\java\jre1.8.0_231\bin\javaw.exe
#25 [00:06] <dtchsk> aight Mightyena heres the pastebin https://paste.ubuntu.com/p/2GGhbcHJy7/
#26 [00:07] <Matt8> negative
#27 [00:07] <mattym> ??> dtchsk win/dxdiag
#28 [00:07] <Mightyena> dtchsk: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#29 [00:07] <Matt8> time to uninstall java completely?
#30 [00:07] <mattym> Matt8, Can you go into your server folder, and grab me the log?
#31 [00:07] <Matt8> ok
#32 [00:07] <mattym> Matt8, It should be reporting which one its using.
#33 [00:08] <mattym> Matt8, Or ideally when it starts up may even ask you to confirm access to the new java.
#34 [00:09] <Matt8> when I started it up firewall access showed up
#35 [00:09] <mattym> Matt8, Ok, did you give it full private and public access there?
#36 [00:09] <dtchsk> alright Matt8 heres the pastebin of my dxdiag https://paste.ubuntu.com/p/yC5sZ7bRNr/
#37 [00:09] <mattym> Matt8, If not, check the list again.
#38 [00:10] <mattym> dtchsk, Ok, try the method listed here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#39 [00:10] <Matt8> I gave it full
#40 [00:10] <dtchsk> oops @ed the wrong person again lmao
#41 [00:10] <mattym> Matt8, Ok check if its online and working from that site or your friend
#42 [00:10] <mattym> dtchsk, All good
#43 [00:10] <dtchsk> lol
#44 [00:11] <Matt8> checking now
#45 [00:11] <dtchsk> ty
#46 [00:11] <Matt8> both firewalls on, they're in game
#47 [00:11] <Matt8> ^_^
#48 [00:11] <mattym> dtchsk, Let me know if it works for you.
#49 [00:11] <mattym> Matt8, Ok, lets check the IP thing again.
#50 [00:12] <mattym> Matt8, Log into your router, this time see if you have a setting for DHCP or Client list, or something similar.
#51 [00:13] <Matt8> hmm I'm not seeing that let me keep checking
#52 [00:14] <mattym> Matt8, Maybe even just, connected devices
#53 [00:14] <Matt8> just attached devices which are my pc and phone
#54 [00:14] <mattym> Matt8, Ok
#55 [00:15] <mattym> Matt8, Does that page show their IPs there?
#56 [00:15] <Matt8> yes and MACs
#57 [00:15] <mattym> Matt8, If so can you click on it, or set it to static anywhere on that page
#58 [00:15] <mattym> Matt8, They may not call it static
#59 [00:15] <mattym> Matt8, May call it reserved or anything like that.
#60 [00:16] <Matt8> I can't click on either devices
#61 [00:16] <mattym> Matt8, Do you know your router model?
#62 [00:16] <mattym> Matt8, Or whatever ISP the interface goes through
#63 [00:17] <Matt8> it's a netgear WNR2000v5
#64 [00:19] <mattym> Matt8, https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
#65 [00:20] * Dhl_Delivery_Man [webchat@m77-219-11-24.cust.tele2.lv] has joined #minecrafthelp
#66 [00:21] <Dhl_Delivery_Man> hello,my minecraft crashes every tme i boot it up i even used a difffrent directory as advised what shoul i do ?
#67 [00:21] <mattym> Dhl_Delivery_Man, Linux right?
#68 [00:22] <Dhl_Delivery_Man> yes
#69 [00:22] <mattym> Dhl_Delivery_Man, You may need to manually install an older library, I think there were issues with some linux setups not grabbing it when trying to load older versions.
#70 [00:23] <mattym> Dhl_Delivery_Man, I however do not recall all the details.
#71 [00:23] <Dhl_Delivery_Man> oey how di i install that ?
#72 [00:23] <mattym> Dhl_Delivery_Man, Like I said, I do not recall all the details. We do not do Linux support very often.
#73 [00:24] <Dhl_Delivery_Man> okey im going to try thanks for the help
#74 [00:24] * Lansu [webchat@124.6.187.225] has joined #minecrafthelp
#75 [00:25] <Lansu> Greymagic27 Hi! So I asked my friend to do what you told me to use her mobile hotspot and it still didn't work. She still can't enter any singleplayer world or multiplayer. It will crash and say Failed to create a child event loop. I even asked her to do a full reinstall of minecraft.
#76 [00:28] <Matt8> mattym I'm there now, sorry got distracted. so I'll just make it the same as the preferred IPv4 address?
#77 [00:29] <Matt8> and it should stayed reserved hopefully?
#78 [00:29] <mattym> Yes
#79 [00:29] <Matt8> ok will do
#80 [00:30] <Matt8> ty again very much, you've saved the day. I wish I could give you 10/5 stars for everything you've done
#81 [00:30] <dtchsk> mattym it didnt seem to work...
#82 [00:31] <mattym> dtchsk, Did you also try the reinstall method?
#83 [00:31] <dtchsk> i havent tried a clean reinstall
#84 [00:31] <dtchsk> i'll do that
#85 [00:34] <Dhl_Delivery_Man> wait hold on when check the folder i give minecraft path to i dont see the jar file in thet folder i see it in the .minecrfat versions folder
#86 [00:35] * joshizzle [webchat@c-68-41-176-119.hsd1.mi.comcast.net] has joined #minecrafthelp
#87 [00:35] <joshizzle> hello
#88 [00:35] <joshizzle> anyone here
#89 [00:35] <joshizzle> ?
#90 [00:40] <dtchsk> I clean reinstalled and cleared out my .minecraft folder but its still doing the same thing :(
#91 [00:40] <dtchsk> mattym
#92 [00:44] <mattym> dtchsk, You may just want to wait till they update it.
#93 [00:44] <dtchsk> possibly yeah
#94 [00:46] <joshizzle> i bought minecraft java edition in 2016 and am supposed to get a free code for windows 10 edition, but when i click it it gives me an error and says cant find a code. any help?
#95 [00:51] <dtchsk> oh dope mattym not using the bundled java fixed it
#96 [00:51] <dtchsk> if someone else has a problem where the game is launching with no window prolly just have em use a different java path
#97 [00:52] <mattym> Dhl_Delivery_Man, Yeah, usually thats how it should be, only the stuff that needs to be version specific should go in the custom dir
#98 [00:52] <mattym> joshizzle, You will need to wait and check back on it.
#99 [00:52] <Dhl_Delivery_Man> mattym the only thing thats in the coustom dir is logs...
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#101 [00:53] <mattym> Dhl_Delivery_Man, Yeah, cause its not getting passed an initial launch.
#102 [00:54] * dtchsk [webchat@69-153-17-205.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#103 [00:56] <joshizzle> mattym thank you
#104 [00:57] <Dhl_Delivery_Man> mattym where could i find the download for the older library
#105 [00:58] <mattym> Dhl_Delivery_Man, I forget which one it is that needs to be rolled back.
#106 [00:59] * joshizzle [webchat@c-68-41-176-119.hsd1.mi.comcast.net] has joined #minecrafthelp
#107 [00:59] <Lansu> mattym hi, you got any idea how to fix the failed to create child event loop?
#108 [00:59] * joshizzle [webchat@c-68-41-176-119.hsd1.mi.comcast.net] has quit. (Client Quit)
#109 [01:00] <mattym> Lansu, Have you checked the info here https://bugs.mojang.com/browse/MC-34749
#110 [01:00] <Dhl_Delivery_Man> mattym um maybe you can just give me the download link to the older librarys
#111 [01:01] <mattym> Dhl_Delivery_Man, It would be something you would need to install through your linux system. There is not a link for them.
#112 [01:01] <Lansu> mattym yeah nothing works, I have talked to grey about it and he check the hijack thing and even after we uninstalled the programs he said to uninstall it still doesn't work. Then he asked me to use a mobile hotspot and it still didn't work
#113 [01:02] <Dhl_Delivery_Man> mattym so its a command that i have to type in the terminal ?
#114 [01:03] <mattym> Dhl_Delivery_Man, Probably yeah.
#115 [01:04] <Dhl_Delivery_Man> mattym s what should i type in google to find the command
#116 [01:06] <mattym> Dhl_Delivery_Man, Give me a minute let me see if I can find which one caused the issue.
#117 [01:08] <mattym> Dhl_Delivery_Man, Yeah none of the things I can find worked for this issue.
#118 [01:08] <mattym> Dhl_Delivery_Man, You are just going to have to research into the issue.
#119 [01:09] <Dhl_Delivery_Man> mattym okey
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#123 [03:16] * LaDisperata [webchat@ppp-53-10.15-151.wind.it] has joined #minecrafthelp
#124 [03:19] <LaDisperata> Gmorning, I buy Minecraft Java edition yesterday from the official website, I install it but the laucher don't run. It wait few seconds with the hourglass and then nothing appened. I have windows 10 and also video card and java updated. Please give me an help. With my best regards.
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#127 [04:54] <nikki> hello, i already asked this but i got thrown out of the chat. I have the problem that when I start minecraft it says that a file wasn't able to download; the file's content was different from expected. The file name is: jna-4.4.0.jar
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#130 [05:42] <LaDisperata> drivers of video card are optimized, the launcher does not rispond. How can I fix it?
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#135 [06:25] * Hubert [webchat@217-62-168-159.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#136 [06:26] <Hubert> Via the Minecraft website I am not able to log in when I try it does absolutely nothing no message or anything like that.
#137 [06:26] <Hubert> I have tried logging in on the mojang website and secured my account still not able to log in via minecraft
#138 [06:37] * JakeZain [webchat@122.8.245.141] has joined #minecrafthelp
#139 [06:41] <JakeZain> Hello so im here for my minecraft account issue i am having since past two months. I cant click the log in or reset password button on minecraft.net without using a vpn. and The launcher always says inavlid crendtials. The minecraft support said i should ask here. any help is appreciated
#140 [06:49] * l [webchat@ip4-nat-95-82-135-38.cust.nbox.cz] has joined #minecrafthelp
#141 [06:50] <l> i want to refund money from minecraft
#142 [06:50] <l> please help me
#143 [06:50] <l> how can i refund my money from minecraft?
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#149 [07:37] * SandeMC [webchat@91.217.66.214] has joined #minecrafthelp
#150 [07:37] <SandeMC> Mods?
#151 [07:38] <Greymagic27> SandeMC, Hi. Do you need help with mods?
#152 [07:38] <SandeMC> no i mean moderators
#153 [07:38] <SandeMC> so i need some help
#154 [07:38] <SandeMC> the problem is minecraft 1.7.2+ doesnt launch on my pc. is started yesterday. 2 weeks ago it was fine
#155 [07:39] <Greymagic27> Does 1.14.4 launch?
#156 [07:39] <SandeMC> nothing above 1.7.2 doesnt
#157 [07:39] <SandeMC> 1.14.4 isnt even launching when i can launch 1.7.2+ but i cant play on it.
#158 [07:39] <Greymagic27> SandeMC, What happens when you launch 1.14.4?
#159 [07:39] <SandeMC> it stucks
#160 [07:39] <SandeMC> not responding
#161 [07:40] <Greymagic27> ??> SandeMC av/adwcleaner
#162 [07:40] <Mightyena> SandeMC: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#163 [07:40] <Mightyena> SandeMC: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#164 [07:41] <SandeMC> is adwcleaner an antivirus or just a one-time software?
#165 [07:41] <SandeMC> cuz i dont need any antivirus
#166 [07:41] <SandeMC> my dad will be angry about it :/
#167 [07:41] <Greymagic27> It's just a .exe you run :)
#168 [07:42] <SandeMC> oh so it isnt an antivirus?
#169 [07:42] <Greymagic27> Nope, just a one time thing
#170 [07:42] <SandeMC> ok wait then
#171 [07:42] <SandeMC> i pretty much sure I downloaded 1 virus week ago but I was sure I got rid of it...
#172 [07:43] <SandeMC> it got 20 viruses huh
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#175 [07:46] <SandeMC> ight im here
#176 [07:46] <SandeMC> HOLY GOD IT WORKS THANK YOU
#177 [07:47] <Greymagic27> SandeMC, No problem!
#178 [07:47] <SandeMC> I pretty much ignored everyone said "its a malware"
#179 [07:47] <SandeMC> but.. IT WAS A MALWARE AFTER ALL XD
#180 [07:48] <SandeMC> the only problem is... all my saves.... texturepacks and shaderpacks... modpacks.... they're gone...
#181 [07:48] <SandeMC> *sad minecraft music intesfies*
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#184 [08:54] * chus [webchat@90.161.17.234] has joined #minecrafthelp
#185 [08:55] <chus> Hi, I was reporting because I wanted to report a problem.
#186 [08:55] <chus> I can not login to download the launcher, so I can not play.
#187 [08:56] <chus> It is not a problem of mail or password, I have logged in from other devices and it lets me enter perfectly without any kind of problem, so I do not know if the error is associated with my computer.
#188 [08:56] <chus>
#189 [08:57] <Greymagic27> ??> chus tools/hjt
#190 [08:57] <Mightyena> chus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#191 [08:57] <Mightyena> chus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#192 [08:59] * chyllan [webchat@c-73-183-171-7.hsd1.tx.comcast.net] has joined #minecrafthelp
#193 [09:00] <chyllan> I click launch and it blinks and then nothing happens. Does not matter which way I try to launch, curse or launcher
#194 [09:01] <Greymagic27> chyllan, Where does this happen? When you try to load up the launcher or when you try to launch the game?
#195 [09:01] <chyllan> when I try to launch the game
#196 [09:01] <Greymagic27> ??> chyllan launcher/log-txt
#197 [09:01] <Mightyena> chyllan: We need to see your full launcher log, which is created in the game directory.
#198 [09:01] <Mightyena> chyllan: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#199 [09:04] <chus> my link is: http://paste.ubuntu.com/p/mVJzGz7HwS/plain/
#200 [09:05] <chyllan> apparently i am crazy this morning. because I can not find my launcher_log file. I found the launcher but it only launches the title screen.. it does launch vanilla mc but not anything else
#201 [09:08] <Greymagic27> chyllan, Where are you looking for your launcher_log file?
#202 [09:08] <Greymagic27> ??> chus win/hosts/edit
#203 [09:08] <Mightyena> chus: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#204 [09:08] <Mightyena> chus: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#205 [09:08] <Greymagic27> chus, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#206 [09:14] <chyllan> it says that is a sample file and does not have any words as mojang
#207 [09:22] * Ann [webchat@cpc69185-oxfd26-2-0-cust820.4-3.cable.virginm.net] has joined #minecrafthelp
#208 [09:22] <Ann> My minecraft launcher is just blank
#209 [09:23] <Greymagic27> ??> chyllan screenshot/external
#210 [09:23] <Mightyena> chyllan: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#211 [09:23] <Mightyena> chyllan: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#212 [09:23] <Greymagic27> Ann, ^
#213 [09:25] <Ann> https://imgur.com/a/Ns3qgat
#214 [09:25] <chus> It worked, thank you very much
#215 [09:26] <Greymagic27> chyllan, Oh sorry. I've gotten you confused with someone else. Ignore me :P
#216 [09:26] <Greymagic27> ??> chyllan launcher/log
#217 [09:26] <Mightyena> chyllan: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#218 [09:27] <Ann> oh
#219 [09:27] <Greymagic27> Ann, https://bugs.mojang.com/browse/MCL-12182
#220 [09:28] <Ann> so nothing i can do about it?
#221 [09:28] <Greymagic27> Ann, Not yet, no
#222 [09:28] <Ann> oh well thanks anyway
#223 [09:29] * Ann [webchat@cpc69185-oxfd26-2-0-cust820.4-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#224 [09:36] <chyllan> https://imgur.com/a/OSiCFQL
#225 [09:37] <chyllan> https://imgur.com/a/0SiCFQL
#226 [09:37] <chyllan> its the second link not the first ..
#227 [09:43] * combro2k [~combro2k@mail.vmaurik.nl] has quit. (Quit: WeeChat 2.5)
#228 [09:50] <chyllan> ????
#229 [09:57] * bernardovD [webchat@badfa6cc.virtua.com.br] has joined #minecrafthelp
#230 [09:57] * Dhl_Delivery_Man [webchat@212.3.194.184] has joined #minecrafthelp
#231 [09:57] <Dhl_Delivery_Man> hello
#232 [09:57] <Dhl_Delivery_Man> anyone here
#233 [09:57] <bernardovD> hy
#234 [09:57] <bernardovD> one minute i use tradutor
#235 [09:58] <bernardovD> good afternoon, I have an xbox live account on windows, but I can not access via mojang to play minecraft, I have to buy another game via mojang ?,
#236 [09:58] * Shaun [webchat@1-64-186-203.static.netvigator.com] has joined #minecrafthelp
#237 [09:59] <Shaun> I would like to get a refund
#238 [09:59] <bernardovD> bernardovondollinger@gmail.com
#239 [09:59] <Shaun> And the money refunded into my credit card pls
#240 [09:59] * Shaun [webchat@1-64-186-203.static.netvigator.com] has quit. (Client Quit)
#241 [09:59] <Dhl_Delivery_Man> okey so im on linux 18.04 and older versions than 1.13.2 wont work i even used diffrent directorys.
#242 [10:00] <Dhl_Delivery_Man> what should i do ?
#243 [10:00] <bernardovD> no body
#244 [10:00] <bernardovD> this is a fórum ?
#245 [10:00] <Dhl_Delivery_Man> no its a chat room
#246 [10:01] <Dhl_Delivery_Man> for minecraft help
#247 [10:01] <bernardovD> yeah
#248 [10:01] <bernardovD> and ho help us ?
#249 [10:01] <Dhl_Delivery_Man> well if no admins are here than yea
#250 [10:03] <bernardovD> i have one account in Windows 10 by for Xbox live.... anf for play in to a mojang micraft, doenst work account Xbox live in Windows 10 ? its crazy.
#251 [10:03] <bernardovD> its doing, i by the game again, to the mojang site for minecraft!
#252 [10:04] <Dhl_Delivery_Man> witch minecraft are you trying to use ?
#253 [10:04] <mattym> bernardovD, The two account and games are not the same.
#254 [10:05] <mattym> Dhl_Delivery_Man, Listen, if you cannot troubleshoot the issue on Linux yourself, you should not be using Linux.
#255 [10:05] * chus [webchat@90.161.17.234] has quit. (Quit: webchat.esper.net)
#256 [10:07] <bernardovD> mattym i use minecraft for Windows 10, i by use the email bernardovondollinger@gmail.com
#257 [10:07] <bernardovD> mattym my minecraft is versio 1.12.1
#258 [10:08] <mattym> bernardovD, Then if you want to use the version of the game that uses Mojang accounts, you need to buy the Java Edition and make another account.
#259 [10:08] * bernardovD [webchat@badfa6cc.virtua.com.br] has quit. (Quit: webchat.esper.net)
#260 [10:10] * AuBot` [~Bot@24-181-103-224.dhcp.leds.al.charter.com] has joined #minecrafthelp
#261 [10:11] * bernardovd [webchat@badfa6cc.virtua.com.br] has joined #minecrafthelp
#262 [10:11] * AuBot [~Bot@24-181-103-224.dhcp.leds.al.charter.com] has quit. (Ping timeout: 198 seconds)
#263 [10:11] * AuBot` is now known as AuBot
#264 [10:11] <bernardovd> and by the game again ?
#265 [10:11] <chyllan> anyone on my issue? I had folks helping but no response in an hour
#266 [10:12] <bernardovd> mattym hey
#267 [10:12] <mattym> bernardovd, Yes
#268 [10:13] <mattym> chyllan, We do not support modded.
#269 [10:13] <bernardovd> mattym why. its doesnt thogeter, mojang x Microsoft x Xbox live in Windows ?
#270 [10:13] <chyllan> ahh thanks mattym
#271 [10:13] * chyllan [webchat@c-73-183-171-7.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#272 [10:13] <mattym> bernardovd, Because they are two different games.
#273 [10:14] <bernardovd> mattym in my micrefat is writen in my minecraft has written, C mojang AB
#274 [10:15] <bernardovd> mattym for by direct to mojang, and for by Windows services ? there are 02 diferents games ?
#275 [10:16] <bernardovd> mattym i by in Windows services minecraft by mojang, no ?
#276 [10:16] <mattym> bernardovd, There is one game that uses Microsoft/Xbox accounts, there is another game that uses Mojang accounts. They are each different and you need to buy them separately.
#277 [10:16] <bernardovd> mattym Windows services or google play services
#278 [10:17] <mattym> bernardovd, What?
#279 [10:18] <bernardovd> mattym i understand now.
#280 [10:19] <bernardovd> mattym thakyou !
#281 [10:31] * kaputnick [webchat@admins-imac.isenberg-ddns.umass.edu] has joined #minecrafthelp
#282 [10:31] <kaputnick> hello, I think my account was hacked and I cannot locate my transaction ID. What can I do?
#283 [10:34] <Greymagic27> ??> kaputnick account/send-email
#284 [10:34] <Mightyena> kaputnick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#285 [10:34] <Greymagic27> kaputnick, Give as much information as you can
#286 [10:52] * jd0123 [webchat@CPEac202ed687e3-CMac202ed687e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#287 [10:53] <jd0123> Why cant i log into my account on my pc? it works on all other devices
#288 [10:53] <Greymagic27> ??> jd0123 tools/hjt
#289 [10:53] <Mightyena> jd0123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#290 [10:53] <Mightyena> jd0123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#291 [10:55] * jd0123 [webchat@CPEac202ed687e3-CMac202ed687e0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#292 [11:11] * Thore_Ladin [webchat@87-49-251-201-cable.dk.customer.tdc.net] has joined #minecrafthelp
#293 [11:11] <Thore_Ladin> Hey i cant get my password to my account
#294 [11:12] <Thore_Ladin> My account name is Thore_Ladin
#295 [11:13] <mattym> Thore_Ladin, What do you mean by you cannot get it?
#296 [11:14] <Thore_Ladin> Its an relly old account, I try to log in on, I got my username, but my password, i cant remember, and that email i use is no longer used on Hotmail.com
#297 [11:14] <mattym> Thore_Ladin, You will need to contact Mojang support.
#298 [11:14] <mattym> ??> Thore_Ladin account/send-email
#299 [11:14] <Mightyena> Thore_Ladin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#300 [11:15] <Thore_Ladin> Thank you :)
#301 [11:18] * Thore_Ladin [webchat@87-49-251-201-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#302 [11:20] * JakeZain [webchat@122.8.245.141] has joined #minecrafthelp
#303 [11:20] <JakeZain> hello anyone avalible to help at the moment ?
#304 [11:21] <Greymagic27> JakeZain, Hi. What's the issue?
#305 [11:22] * nikki [webchat@109-70-99-97.stat.nextlayer.at] has quit. (Quit: webchat.esper.net)
#306 [11:24] <JakeZain> so i think my ip has been banned by mojang. and they guided me here
#307 [11:25] <JakeZain> I cant click the login or reset password button on minecraft.net without a vpn. and the launcher always says invalid credantials. this is happening since 3 months now.
#308 [11:25] <Greymagic27> ??> JakeZain tools/hjt
#309 [11:25] <Mightyena> JakeZain: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#310 [11:25] <Mightyena> JakeZain: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#311 [11:27] * Nyther [webchat@107-128-20-32.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#312 [11:27] <Nyther> I can login to minecraft from my mobile device, but cannot login for my PC or the launcher. I have reset my password and it still gives me invalid username/password error.
#313 [11:28] <Greymagic27> ??> Nyther tools/hjt
#314 [11:28] <Mightyena> Nyther: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#315 [11:28] <Mightyena> Nyther: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#316 [11:29] * Eric1411 [webchat@80-110-124-215.cgn.dynamic.surfer.at] has joined #minecrafthelp
#317 [11:30] <Nyther> https://paste.ubuntu.com/p/WsCqggjSCD/
#318 [11:30] <Eric1411> Hey ! i cant reset my password because i dont get a E-Mail
#319 [11:30] <Greymagic27> ??> Nyther win/hosts/edit
#320 [11:30] <Mightyena> Nyther: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#321 [11:30] <Mightyena> Nyther: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#322 [11:30] <Greymagic27> Nyther, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#323 [11:30] <Greymagic27> ??> Eric1411 account/send-email
#324 [11:30] <Mightyena> Eric1411: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#325 [11:33] * Eric1411 [webchat@80-110-124-215.cgn.dynamic.surfer.at] has quit. (Client Quit)
#326 [11:34] <Nyther> THANK YOU!
#327 [11:34] * Nyther [webchat@107-128-20-32.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#328 [11:47] <JakeZain> https://paste.ubuntu.com/p/h6w79w4hsd/
#329 [11:47] <JakeZain> the log file you aske for
#330 [11:48] <Greymagic27> JakeZain, Nothing there that would cause an issue. Have you tried logging in whilst connected to a mobile hotspot?
#331 [11:50] <JakeZain> just a sec ill try that
#332 [11:53] * JakeZain [webchat@103.228.159.104] has joined #minecrafthelp
#333 [11:53] <JakeZain> k that worked too.
#334 [11:53] <JakeZain> using the hotspot made me login
#335 [11:53] <Greymagic27> JakeZain, Contact your ISP
#336 [11:54] <JakeZain> but i was able to play before on the same connection
#337 [11:55] * JakeZain [webchat@103.228.159.104] has quit. (Client Quit)
#338 [11:58] * exgio [webchat@user-0can7rk.cable.mindspring.com] has joined #minecrafthelp
#339 [11:58] * exgio [webchat@user-0can7rk.cable.mindspring.com] has quit. (Client Quit)
#340 [12:02] * JakeZain [webchat@122.8.245.141] has joined #minecrafthelp
#341 [12:02] <JakeZain> alright im back
#342 [12:06] * battle [webchat@186.235.87.37.brava.net.br] has joined #minecrafthelp
#343 [12:07] <battle> my world, which runs in a server, is lagging too much, since for some reason, hundreds of pigmen spawned near a nether portal, and after that, the ping of the world makes it unplayable
#344 [12:10] * Nexokightdrago [webchat@5.102.3.19] has joined #minecrafthelp
#345 [12:11] <Nexokightdrago> hello i have having login issues
#346 [12:14] <Nexokightdrago> can anyone help me
#347 [12:31] * battle [webchat@186.235.87.37.brava.net.br] has quit. (Quit: webchat.esper.net)
#348 [12:39] * Parls [webchat@121.44.140.70] has joined #minecrafthelp
#349 [12:44] * Parls [webchat@121.44.140.70] has quit. (Client Quit)
#350 [12:48] * ash [webchat@d54c2dd99.access.telenet.be] has joined #minecrafthelp
#351 [12:49] <ash> hey ik weet mij gebruiker naam niet meer
#352 [12:49] <ash> kan jij me verder helpen
#353 [12:50] <ash> he i don't remember my username anymore
#354 [12:56] * nick [webchat@241.145.90.146.dyn.plus.net] has joined #minecrafthelp
#355 [12:56] * nick is now known as Guest69471
#356 [12:57] <Guest69471> heya whenever I try to upgrade from java to win 10 it says all codes are ran out?
#357 [13:01] * Guest69471 [webchat@241.145.90.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#358 [13:14] * bibimar_2004 [webchat@bl24-220-64.dsl.telepac.pt] has joined #minecrafthelp
#359 [13:15] <bibimar_2004> i cant log in
#360 [13:25] * Hailey [webchat@cpe-172-114-176-24.socal.res.rr.com] has joined #minecrafthelp
#361 [13:28] * Hailey [webchat@cpe-172-114-176-24.socal.res.rr.com] has quit. (Client Quit)
#362 [13:36] * jcvfish [webchat@unallocated-static.rogers.com] has joined #minecrafthelp
#363 [13:38] <jcvfish> i have a mind craft account i purches but can not play on my win 10 computer
#364 [13:42] * jcvfish [webchat@unallocated-static.rogers.com] has quit. (Quit: webchat.esper.net)
#365 [13:43] * Tc1 [webchat@217-183-33-216-dynamic.agg3.pgs.lmk-pgs.eircom.net] has joined #minecrafthelp
#366 [13:44] <Tc1> Trying to get a modpack to work launchers saying "Failed to download file, the file contents differ from what was expected" Any advice?
#367 [13:47] <Tc1> #minecrafthelp Trying to get a modpack to work launchers saying "Failed to download file, the file contents differ from what was expected" Any advice?
#368 [13:47] * sakruh [webchat@ip72-192-71-249.tu.ok.cox.net] has joined #minecrafthelp
#369 [13:48] <sakruh> hey guys, every time i try to open the launcher, it doesn't open for some reason.
#370 [13:54] * Lofidelity [webchat@104-1-222-244.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#371 [13:55] <Lofidelity> hello i dont know if it is just my texture pack or my settings i just reset them but my sky is white instantly when i try to turn the sky on
#372 [13:57] * star [webchat@barion1850w-lp140-07-74-12-64-180.dsl.bell.ca] has joined #minecrafthelp
#373 [13:57] <star> hello?
#374 [13:57] <star> #minecrafthelp
#375 [13:57] * Lofidelity [webchat@104-1-222-244.lightspeed.dybhfl.sbcglobal.net] has quit. (Client Quit)
#376 [13:58] * star is now known as Guest99301
#377 [13:58] <Guest99301> my account is unable to login
#378 [14:12] * Tc1 [webchat@217-183-33-216-dynamic.agg3.pgs.lmk-pgs.eircom.net] has quit. (Quit: webchat.esper.net)
#379 [14:18] * Tonic [webchat@cpc79205-lewi18-2-0-cust191.2-4.cable.virginm.net] has joined #minecrafthelp
#380 [14:18] <Tonic> Hello i cannot log in to my account i have reseted my password and when i press login it just doesnt log in
#381 [14:21] <Greymagic27> ??> Tonic tools/hjt
#382 [14:21] <Mightyena> Tonic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#383 [14:21] <Mightyena> Tonic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#384 [14:21] * JennyBoenny [webchat@90-229-131-14-no52.tbcn.telia.com] has joined #minecrafthelp
#385 [14:22] * NachoMan70 [webchat@104-63-93-181.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#386 [14:23] <JennyBoenny> My Minecraft Launcher is not connecting to the server - what should I do?
#387 [14:23] <Greymagic27> JennyBoenny, Hi. What's the exact message you get?
#388 [14:25] <NachoMan70> i have changed my password many times, i signed in perfectly on another device perfectly and when i try to log in on this computer there is a message in the top right saying invalid username or password. I have also deleted mine craft and tried to log in many times and i have waited 48 hours
#389 [14:27] <JennyBoenny> I don't get any message at all, I click on the launcher and it starts to coneect but then it just stops and nothing happens
#390 [14:28] <NachoMan70> what should i do to make it so i can log in
#391 [14:28] <JennyBoenny> I tried to un-install the launcher and re-install it, but do I need to un-install the full Minecraft and start with down-loading it again?
#392 [14:28] <Greymagic27> JennyBoenny, Does the workaround here work? https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#393 [14:28] <Greymagic27> ??> NachoMan70 tools/hjt
#394 [14:28] <Mightyena> NachoMan70: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#395 [14:28] <Mightyena> NachoMan70: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#396 [14:29] <JennyBoenny> Thanks +Greymagic27 - I'll try it!
#397 [14:30] * LeRetour [webchat@p5DC2607F.dip0.t-ipconnect.de] has joined #minecrafthelp
#398 [14:31] <NachoMan70> No
#399 [14:31] <NachoMan70> ur just gonna steal my account
#400 [14:31] <Greymagic27> NachoMan70, That's not what the tool does at all. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#401 [14:31] <sakruh> they're admins endorsed by mojang
#402 [14:31] <sakruh> why would they need ur acct
#403 [14:32] <LeRetour> i havent played minecraft for 2 years and i forgot the email and password. i only have the code on the back of the card i bought in a shop. how can i recover my account? i too have my username
#404 [14:33] <Greymagic27> ??> LeRetour account/send-email
#405 [14:33] <Mightyena> LeRetour: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#406 [14:33] <Greymagic27> LeRetour, Give as much information as you can
#407 [14:33] <LeRetour> thx ill try
#408 [14:34] * NachoMan70 [webchat@104-63-93-181.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#409 [14:39] * TheMasterJin [webchat@212.130.118.220] has joined #minecrafthelp
#410 [14:39] <TheMasterJin> Hello
#411 [14:39] <Greymagic27> TheMasterJin, Hi. How can we help?
#412 [14:39] <TheMasterJin> I need help with an error that I'm getting
#413 [14:39] <Greymagic27> What's the error?
#414 [14:39] <TheMasterJin> Can I send an image
#415 [14:40] <TheMasterJin> Or no I got the error here
#416 [14:40] <TheMasterJin> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#417 [14:40] <Greymagic27> TheMasterJin, Can you PM me the server IP? /msg Greymagic27
#418 [14:40] <TheMasterJin> 212.130.118.220
#419 [14:41] <Greymagic27> The server pings alright. I'd like to get a list of running programs on your PC to see if anything there is causing the issue. _hjt
#420 [14:41] * ilSancio [webchat@91.253.108.162] has joined #minecrafthelp
#421 [14:41] <TheMasterJin> It's my friends server and he can join and also all of my other friends can join too
#422 [14:41] <Greymagic27> ??> TheMasterJin tools/hjt
#423 [14:41] <Mightyena> TheMasterJin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#424 [14:41] <Mightyena> TheMasterJin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#425 [14:41] * Max3 [webchat@169-0-118-155.ip.afrihost.co.za] has joined #minecrafthelp
#426 [14:41] <TheMasterJin> ok
#427 [14:41] <TheMasterJin> I will do that
#428 [14:42] * Max3 [webchat@169-0-118-155.ip.afrihost.co.za] has quit. (Client Quit)
#429 [14:42] <TheMasterJin> What do I need to do?
#430 [14:42] <ilSancio> Hi
#431 [14:43] <ilSancio> i have a problem with open the Minecraft launcher
#432 [14:43] <TheMasterJin> Greymagic27? you there
#433 [14:43] <LeRetour> thank you for your help, i sent a request and waiting for an answer. how long does it take?
#434 [14:44] <ilSancio> i have win10 pro 64 bit I start the Minecraft launcher with double click but nothing appends
#435 [14:47] <TheMasterJin> +Greymagic27 You there
#436 [14:47] <Greymagic27> TheMasterJin, You need to follow the steps Mightyena sent above. Do you need me to send them again?
#437 [14:47] <TheMasterJin> ok
#438 [14:48] <Greymagic27> ilSancio, It's a known issue. Does this workaround do anything to solve the issue? https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#439 [14:50] <TheMasterJin> https://paste.ubuntu.com/p/xhz3QDCwgV/
#440 [14:50] <TheMasterJin> There you go
#441 [14:51] <TheMasterJin> Can you see it
#442 [14:51] <Greymagic27> Yep. Give me a second
#443 [14:52] <Greymagic27> ??> TheMasterJin launcher/log-txt
#444 [14:52] <Mightyena> TheMasterJin: We need to see your full launcher log, which is created in the game directory.
#445 [14:52] <Mightyena> TheMasterJin: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#446 [14:52] <Greymagic27> Try to connect to the server, then send the log
#447 [14:52] <TheMasterJin> ok
#448 [14:54] <TheMasterJin> Where is the .minecraft foler
#449 [14:54] <TheMasterJin> Where is the .minecraft folder
#450 [14:54] <Greymagic27> ??> TheMasterJin win/.minecraft
#451 [14:54] <Mightyena> TheMasterJin: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#452 [14:54] <TheMasterJin> ok
#453 [14:58] <TheMasterJin> https://paste.ubuntu.com/p/prBGP38rpN/
#454 [14:58] <TheMasterJin> here
#455 [14:58] <Greymagic27> TheMasterJin, Can you try connecting to the server whilst using a mobile hotspot?
#456 [15:01] <TheMasterJin> Uhm I can see if I c an
#457 [15:01] <TheMasterJin> can
#458 [15:01] <TheMasterJin> But my pc doesn't have a internet card
#459 [15:02] <Greymagic27> TheMasterJin, Ah. How are you connecting to the internet right now?
#460 [15:02] <TheMasterJin> Lan cable
#461 [15:02] <Greymagic27> Ah. That may be part of the issue. Are you able to get an internet card?
#462 [15:03] * Cristy_ [webchat@108-83-131-2.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#463 [15:04] <TheMasterJin> No not as of right now
#464 [15:05] <Cristy_> Hello! I'm having trouble getting my Minecraft Launcher to open. I've been trying to install and uninstall it, and it still doesn't pop open. I do have a Minecraft account, but I tried to run it as administrator, and still nothing happens. I did not have troubles before, but now since I stopped playing it for a while, it stopped working ?
#465 [15:05] <Cristy_> Hello! I'm having trouble getting my Minecraft Launcher to open. I've been trying to install and uninstall it, and it still doesn't pop open. I do have a Minecraft account, but I tried to run it as administrator, and still nothing happens. I did not have troubles before, but now since I stopped playing it for a while, it stopped working ?
#466 [15:10] * Cristy_ [webchat@108-83-131-2.lightspeed.sntcca.sbcglobal.net] has left #minecrafthelp
#467 [15:13] * JJ [webchat@cpc115606-walt26-2-0-cust62.13-2.cable.virginm.net] has joined #minecrafthelp
#468 [15:14] <JJ> I cannot download Minecraft from the installer, it says I need a local hard drive. I do not have any hard drives
#469 [15:15] * Minecraftfury [webchat@cpc81393-lanc8-2-0-cust106.3-3.cable.virginm.net] has joined #minecrafthelp
#470 [15:22] <Minecraftfury> Hi,I've just bought Minecraft for my Mac for my son. Installed all okay. Logged in. Launch the game I get the game output box which ends with LWJGL Version: 3.2.1 build 12 - once it has reached this stage I get an error box from Mac OS saying "The last time you opened Java it quit while reopening windows - do you want to try and reopen the windows
#471 [15:22] <Minecraftfury> again?" Which ever option I choose (Don't reopen/ reopen) results in the same error - I briefly get a Minecraft 1.14.4 window open, then get the java quit unexpectedly error message....
#472 [15:22] <Minecraftfury> My imac is 24", early 2009, running OS X Yosemite 10.10.8, but the process is only, 3.06 GHz Intel Core 2 Duo with 8gb memory - worried that I actually need 3.1 processor to run Minecraft.
#473 [15:22] <Minecraftfury> Any advice please? If I can't get it to work on my system am I eligible for a refund? Presumed the software would do a system check before downloading...
#474 [15:22] * Absol kicked Minecraftfury from #minecrafthelp (Reason: inecraftfury :Stop spamming)
#475 [15:23] <JJ> Any help here?
#476 [15:28] <TheMasterJin> Greymagic27 do you need the log for that one?
#477 [15:28] <TheMasterJin> I'm doing it on my laptop
#478 [15:29] <JJ> I cannot download Minecraft from the installer, it says I need a local hard drive. Can anyone provide help to download or can I have a refund please
#479 [15:30] <TheMasterJin> I can join on my laptop when I use my phone hotspot
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#481 [15:35] <TheMasterJin> +Greymagic27 you there?
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#483 [16:03] <TheMasterJin> Hello
#484 [16:03] <TheMasterJin> Greymagic27
#485 [16:09] <JJ> I cannot download Minecraft from the installer, it says I need a local hard drive. Can anyone provide help to download or can I have a refund please
#486 [16:42] * tyla [webchat@122-57-226-102-adsl.sparkbb.co.nz] has joined #minecrafthelp
#487 [16:42] <tyla> hi
#488 [16:42] <tyla> i need help
#489 [16:42] <tyla> my minecraft didnt let me in
#490 [16:43] <tyla> so i got help and i fixed it and now it wont let me join any servers
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#492 [16:44] * mrg [webchat@154-89-21-31.ftth.glasoperator.nl] has joined #minecrafthelp
#493 [16:45] <mrg> Realms are being slow atm right?
#494 [16:46] * tyla [webchat@122-57-226-102-adsl.sparkbb.co.nz] has joined #minecrafthelp
#495 [16:47] <tyla> i need help
#496 [16:48] <mrg> What's up Tyla?
#497 [16:49] <tyla> my minecraft didnt let me go on to the launcher and then it got fixed
#498 [16:49] <mrg> they're having connectivity issues at the moment
#499 [16:49] <tyla> and now it want let me join any servers it says
#500 [16:50] <mrg> please keep an eye on their twitter account MojangSupport
#501 [16:50] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#502 [16:50] <mrg> And if possible spam them there as well, Since they broke the help pages twitter is our best bet.
#503 [16:50] <tyla> failed to log in the Authentication servers arre currently down for maintenance
#504 [16:51] <tyla> thats what it says
#505 [16:51] <tyla> whats the twitter
#506 [16:54] <tyla> hello
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#509 [17:26] <joe> anyone here
#510 [17:28] <joe> My Minecraft launcher doesn't want to load, at all, no matter what. I've tried redownloading it, updating it, and using the repair option in the installer. Is there something I can do.
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#515 [17:54] <Guest83033> Hi, I've recently downloaded Minecraft: Java Edition and it tries to update the native launcher and fails every time. I've read a ton of stuff online for solutions to this problem and have been unable to solve it myself.
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#521 [18:12] <Guest73711> can i play mc pe fully if i dont have an xbox at all?
#522 [18:12] <Guest32791> I bought minecraft java, and downloaded it, but now its not letting play anything but the demo
#523 [18:13] <Guest32791> any ideas about what to do?
#524 [18:13] <Guest73711> no clue
#525 [18:14] <Guest32791> is there actually any like workers on this page?
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#528 [18:17] <Heavydarkness12> my minecraft launcher wont open
#529 [18:17] <Heavydarkness12> i go to my task manager and it shows for a few seconds then disappears pls help me fix it
#530 [18:18] <Heavydarkness12> am i the only one who is having problems with their minecraft launcher?
#531 [18:18] <Heavydarkness12> hello?
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#533 [18:39] * ThomasSchuster [webchat@143-255-244-91.gtctelecom.net.br] has joined #minecrafthelp
#534 [18:41] <ThomasSchuster> Hello, I've sent a help request to the Minecraft Help email in oct 26, and they didn't answered until now. Any prediction to the answer? I can't even play Minecraft,,,
#535 [19:29] * LizzyBethMc [webchat@c-98-214-230-205.hsd1.il.comcast.net] has joined #minecrafthelp
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#539 [19:57] <jkhk> hi
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#543 [20:05] <cheesecake> Hey, so I was going to play Minecraft with my sister and girlfriend and it was working just fine, when I logged on, but I needed to sign in on the browser but forgot my password so I changed it. When I did then it said I didn't own the game and I thought (Oh okay I need to resign in) and when I try clicking on the launcher, it won't even open up! H
#544 [20:05] <cheesecake> ow do I fix this?
#545 [20:07] <cheesecake> #minecrafthelp I know I have to be patient but the sooner you can answer the better.. this is really troubling for me knowing that I have uninstalled it and reinstalled it. I have restarted my computer, fully shut down my computer, and tried looking up all forums and can't find anything..
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#547 [20:10] * JordyPop21 [webchat@cpe-98-122-89-225.sc.res.rr.com] has joined #minecrafthelp
#548 [20:11] <Willjg123> Im having an MCL crash on my mac
#549 [20:11] <JordyPop21> Why does the Minecraft Java Edition always crash on my computer?
#550 [20:11] <Willjg123> idk man
#551 [20:12] <Willjg123> me too
#552 [20:12] <JordyPop21> i just bought it and it keeps crashing
#553 [20:12] <cheesecake> doesn't always crash for me, this is a first time tbh. I changed my password while I Was logged in and it kicked me out and I was like "okay I'll just sign in" but now I can't even OPEN THE LAUNCHER? really??
#554 [20:12] <cheesecake> it's pathetic.
#555 [20:13] <Willjg123> same
#556 [20:13] <cheesecake> I doubt anyone will be on smh :(
#557 [20:13] <Willjg123> do u guys have discord? we can talk to each other.
#558 [20:13] <cheesecake> I do but im talking with my gf and sister atm lol.
#559 [20:13] <Willjg123> loooooll
#560 [20:14] <Willjg123> i just wanna join my own server.
#561 [20:14] <Willjg123> when i delete the assets of minecraft. and launch mc again, it works.
#562 [20:15] <cheesecake> I don't know how to do that.
#563 [20:15] <Willjg123> but as soon as i close it and launch mc again. it just doesn't work
#564 [20:15] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#565 [20:15] <Willjg123> what platforms do u guys use?
#566 [20:16] <cheesecake> using Java.
#567 [20:16] <Willjg123> no i mean what platform? (Windows, Mac, etc.)
#568 [20:16] <cheesecake> Windows
#569 [20:16] <Willjg123> lol i use mac
#570 [20:17] <CubeTheThird> what problems are you having?
#571 [20:17] <Willjg123> MCL crash
#572 [20:17] <CubeTheThird> Willjg123, do you have a crash report?
#573 [20:17] <cheesecake> same I think
#574 [20:18] <Willjg123> yes. i have it on bugs.mojang.com
#575 [20:18] <CubeTheThird> cheesecake, can you describe the problem you're having?
#576 [20:18] <CubeTheThird> Willjg123, link please
#577 [20:18] <Willjg123> https://bugs.mojang.com/browse/MCL-12580
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#579 [20:19] <cheesecake> So when I logged on today everything was fine but I saw my realm was almost up so I wanted to see if I wanted to extend it now or not. But I forgot my password. So I changed it like a normal person would lol but it said when I went back to the launcher that "I didn't own the game, play the DEMO" and I thought "I just need to resign in since I chang
#580 [20:19] <cheesecake> ed my password." I try clicking on the launcher and LITERALLY nothing happens. Dont' even get an error. I have restarted my PC and reinstalled and repaired and still won't work.
#581 [20:19] <CubeTheThird> ??> Willjg123 mac/.minecraft
#582 [20:19] <Mightyena> Willjg123: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#583 [20:20] <Willjg123> ok
#584 [20:20] <CubeTheThird> cheesecake, do you mean like the launcher is frozen?
#585 [20:20] <CubeTheThird> Willjg123, there, find the file called launcher_profiles.json
#586 [20:20] <cheesecake> You know when you click an application there is the loading circle next to the cursor right?
#587 [20:20] <Willjg123> nope
#588 [20:20] <cheesecake> the blue circle?
#589 [20:20] <Willjg123> wait
#590 [20:21] <Willjg123> i mean yes
#591 [20:21] <cheesecake> When I click on Minecraft I get the loading symbol next to the cursor and then it acts like I didn't actually click on it. The Launcher NEVER even appears.
#592 [20:21] <CubeTheThird> Willjg123, move it into a different location, then try opening the launcher again
#593 [20:21] <cheesecake> Run as administrator won't work either.
#594 [20:21] <CubeTheThird> cheesecake, can you open C:\Program Files (x86)\Minecraft
#595 [20:22] <cheesecake> lemme see.
#596 [20:22] <Willjg123> YES! it works!
#597 [20:22] <cheesecake> I have the folder up
#598 [20:22] <CubeTheThird> Willjg123, can you do me a favour?
#599 [20:22] <Willjg123> what? Willjg123
#600 [20:22] <CubeTheThird> cheesecake, what files do you see there?
#601 [20:22] <Willjg123> what? CubeTheThird?
#602 [20:22] <cheesecake> shows "Game" "runtime" and then shows the launcher
#603 [20:22] <CubeTheThird> Willjg123, can you open the launcher_profiles.json file you copied in a text editor for me?
#604 [20:23] <CubeTheThird> cheesecake, no other files? debug or launcher log?
#605 [20:23] <Willjg123> ok
#606 [20:23] <CubeTheThird> Willjg123, we've been seeing a few users with this issue, and I need a copy of that from a mac user. Copy the text onto http://paste.ubuntu.com and give the URL here.
#607 [20:23] <cheesecake> CubeTheThird just shows those 2.
#608 [20:24] <Willjg123> https://paste.ubuntu.com/p/rp672pDDCr/
#609 [20:24] <cheesecake> if I click on "Game" then it shows "locales"
#610 [20:24] <cheesecake> if I click "runtime" it goes to "jre-x64" and then on and on about random shit lol
#611 [20:24] <Absol> cheesecake: Please keep it civil
#612 [20:25] <cheesecake> oh my cussing?
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#614 [20:25] <cheesecake> sorry lol just really pissed. first time this has happened.
#615 [20:25] * Absol kicked cheesecake from #minecrafthelp (Reason: heesecake :Keep it civilized, you are just a human being)
#616 [20:26] <tyler5> hello my wife can't login as she deleted the gmail she signed up with and we cannot remember the password. is it just gone or is there something we can do?
#617 [20:26] * OOF [webchat@cpe-98-122-89-225.sc.res.rr.com] has joined #minecrafthelp
#618 [20:26] <CubeTheThird> Willjg123, thanks. Have a good one!
#619 [20:26] <Willjg123> thanks a lot btw! =)
#620 [20:26] <CubeTheThird> tyler5, you'll have to contact Mojang support for assistance
#621 [20:26] <CubeTheThird> ??> tyler5 mojang/email
#622 [20:26] <Mightyena> tyler5: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#623 [20:26] <Mightyena> tyler5: Note: Do NOT send more than one at a time.
#624 [20:26] * cheesecakegg [webchat@h126.218.28.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#625 [20:26] <tyler5> thank you! will give it a try
#626 [20:27] <cheesecakegg> I can't open my launcher.. :(
#627 [20:27] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has quit. (Quit: webchat.esper.net)
#628 [20:27] <CubeTheThird> cheesecakegg, sorry about the bot. Does nothing happen when you double-click the launcher from that folder?
#629 [20:28] <cheesecakegg> it's okay
#630 [20:28] <cheesecakegg> and correct
#631 [20:28] <cheesecakegg> nothing happens
#632 [20:28] <CubeTheThird> cheesecakegg, can I assume the launcher used to work previously?
#633 [20:29] <cheesecakegg> it literally was working today
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#635 [20:29] <cheesecakegg> and I had to quit because it said "I didn't own the game" but I figured it was because I redid my password cause I forgot it WHILE I was logged into the launcher
#636 [20:30] <cheesecakegg> so I closed the application, tried to get back in, and now the launcher won't open at all.
#637 [20:30] <CubeTheThird> cheesecakegg, hmm. Do you know how to get to the .minecraft folder?
#638 [20:30] <cheesecakegg> no. Could I just search it possibly?
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#640 [20:31] <cheesecakegg> guess not lol. how do I do so
#641 [20:31] <CubeTheThird> ??> cheesecakegg win/.minecraft
#642 [20:31] <Mightyena> cheesecakegg: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#643 [20:32] <cheesecakegg> done
#644 [20:33] <cheesecakegg> I see, assets, bin, config, librariers, logs, minecraft launcher, mods, resourcepacks, saves, screenshots, versions as folders
#645 [20:33] <CubeTheThird> cheesecakegg, there you should find a file called launcher_profiles.json
#646 [20:33] <cheesecakegg> yes
#647 [20:33] <CubeTheThird> cheesecakegg, move that to another folder, and try launching the game again
#648 [20:34] <cheesecakegg> stupid bug but it worked.
#649 [20:34] <cheesecakegg> thank you so much
#650 [20:34] <cheesecakegg> is this really common?
#651 [20:34] <CubeTheThird> cheesecakegg, can you do me a favour?
#652 [20:34] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#653 [20:34] <cheesecakegg> I can try
#654 [20:34] <CubeTheThird> cheesecakegg, I need a copy of that file, so we can log it
#655 [20:34] <CubeTheThird> cheesecakegg, open it in notepad please
#656 [20:35] <cheesecakegg> so put the file in Notepad?
#657 [20:35] <cheesecakegg> the "launcher_profiles.json" ?
#658 [20:35] <CubeTheThird> cheesecakegg, ya, the launcher_profiles.json file you moved
#659 [20:35] <cheesecakegg> how do I share it?
#660 [20:35] <CubeTheThird> cheesecakegg, copy all the text onto http://paste.ubuntu.com and give the URL here.
#661 [20:36] <cheesecakegg> https://paste.ubuntu.com/p/TFrJZfTnfh/
#662 [20:36] <cheesecakegg> that work?
#663 [20:37] <CubeTheThird> cheesecakegg, perfect, thanks
#664 [20:37] <cheesecakegg> thank you :D
#665 [20:37] <cheesecakegg> now I can play with my gf again <3 haha
#666 [20:37] <cheesecakegg> goodnight :)
#667 [20:37] <CubeTheThird> cheesecakegg, have fun~
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#670 [20:50] <Willjg123> hello
#671 [20:50] <CubeTheThird> hello again
#672 [20:50] <Willjg123> um. when i load a world. it just keeps on crashing
#673 [20:51] <CubeTheThird> Willjg123, do you get a crash report?
#674 [20:51] <Willjg123> and when my laucnher is closed. and i open it again. it crashes and i have to do the same thing you said to me earlier.
#675 [20:52] <CubeTheThird> hmm
#676 [20:52] <Willjg123> and i am stuck in the connecting to the server...
#677 [20:52] <CubeTheThird> Willjg123, let's see if we can get a launcher log
#678 [20:52] <CubeTheThird> ??> Willjg123 launcher/log
#679 [20:52] <Mightyena> Willjg123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#682 [20:54] <Willjg123> hello
#683 [20:55] <CubeTheThird> o/
#684 [20:56] <Willjg123> https://paste.ubuntu.com/p/QCThRgzHkQ/
#685 [20:57] <CubeTheThird> Willjg123, hmm you don't seem to have the full log there. The first part is missing
#686 [20:57] <Willjg123> oh i see, wait imma do it again
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#689 [20:59] <Willjg123> hello CubeTheThird i cannot copy all. idk why???
#690 [21:00] <CubeTheThird> Willjg123, can you right-click (or whatever it is on mac) -> Copy all ?
#691 [21:00] <Willjg123> i cannot
#692 [21:01] <Willjg123> it cannot select the windows
#693 [21:01] <CubeTheThird> Willjg123, ok we might have to get it from the file. Can you go back into the minecraft folder?
#694 [21:01] <Willjg123> i mean the window
#695 [21:01] <Willjg123> ok
#696 [21:01] <CubeTheThird> Willjg123, there you should find something like launcher.log ?
#697 [21:01] <CubeTheThird> Willjg123, or latest.log
#698 [21:01] <Willjg123> yup i opened it
#699 [21:02] <CubeTheThird> Willjg123, ok. can you copy the text from there?
#700 [21:02] <Willjg123> i copied it and then i will paste it in into ubuntu?
#701 [21:03] <Willjg123> https://paste.ubuntu.com/p/DmZCSczKGt/
#702 [21:03] <CubeTheThird> Willjg123, yes please
#703 [21:04] <Willjg123> https://paste.ubuntu.com/p/DmZCSczKGt/
#704 [21:06] <Willjg123> hello? are you on?
#705 [21:06] <CubeTheThird> Willjg123, ya one moment
#706 [21:07] <Willjg123> okay. i will wait for you. =)
#707 [21:08] <CubeTheThird> Willjg123, there is a lot in here. This may take some time
#708 [21:08] <Willjg123> ok
#709 [21:08] <CubeTheThird> Willjg123, you don't by chance have anti-virus?
#710 [21:09] <Willjg123> i don't have. i just deleted it way more earlier before we meet.
#711 [21:09] <CubeTheThird> Willjg123, ok. Just making sure
#712 [21:09] <Willjg123> =)
#713 [21:11] <CubeTheThird> Willjg123, I don't suppose you are low on disk space?
#714 [21:12] <Willjg123> i have at least 20+ gb on my disk space
#715 [21:13] <CubeTheThird> Willjg123, it's strange because you seem to have a variety of different errors that don't seem to be related. I think I'll have you do a clean install of the game
#716 [21:13] <CubeTheThird> ??> Willjg123 mac/reinst
#717 [21:13] <Mightyena> Willjg123: You may need to reinstall the locally installed files that Minecraft puts into place.
#718 [21:13] <Mightyena> Willjg123: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#719 [21:15] <Willjg123> it says that its already uninstalled.
#720 [21:15] <CubeTheThird> O.o
#721 [21:16] <Willjg123> and it also says please try starting the game
#722 [21:16] <CubeTheThird> that's.... weird...
#723 [21:17] <Willjg123> ???
#724 [21:17] <Willjg123> https://paste.ubuntu.com/p/dgD4YRK7Pb/
#725 [21:18] <CubeTheThird> Willjg123, something weird is going on. Do you have anything in minecraft you need to keep? Game saves, screenshots, etc?
#726 [21:19] <Willjg123> yesterday i tried removing my assets as said in the minecraftforums i guess?
#727 [21:19] <Willjg123> i tried it a lot of times.
#728 [21:20] <Willjg123> just to fix the launcher
#729 [21:20] <CubeTheThird> Willjg123, can you go outside the minecraft folder, and rename it to something like minecraftold ?
#730 [21:20] <Willjg123> can i quit game mc now?
#731 [21:21] <CubeTheThird> Willjg123, yes yes quit the game and launcher
#732 [21:22] <Willjg123> i have a folder that is named minecraft.old idk what that folder is. i did not create a folder yet
#733 [21:22] <CubeTheThird> Willjg123, you can delete it
#734 [21:22] <Willjg123> ok
#735 [21:23] <Willjg123> okay i renamed it
#736 [21:23] <Willjg123> to minecraftold
#737 [21:24] <CubeTheThird> Willjg123, perfect. Now re-open the game launcher and try playing again
#738 [21:24] <Willjg123> um okay.
#739 [21:25] <Willjg123> its downloading update files
#740 [21:29] <Willjg123> okay the launcher launched instantly. what am i going to do now?
#741 [21:29] <CubeTheThird> Willjg123, does the game work?
#742 [21:29] <Willjg123> i will log in?
#743 [21:30] <CubeTheThird> yes
#744 [21:31] <Willjg123> ok its downloading the files of mc 1.14.4
#745 [21:34] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has joined #minecrafthelp
#746 [21:36] <Willjg123> CubeTheThird
#747 [21:36] <CubeTheThird> yes
#748 [21:37] <Willjg123> its still downloading
#749 [21:37] <CubeTheThird> Willjg123, sure thing. let me know when it's done
#750 [21:37] <Willjg123> okay ill keep you updated
#751 [21:44] <Willjg123> my internet is very slo. so this may take a while
#752 [21:47] * yeet [webchat@d24-204-231-168.home4.cgocable.net] has joined #minecrafthelp
#753 [21:49] <yeet> my skins folder from my Minecraft files is missing and I can't get it back, I can't see any skins in game and i have reinstalled, searched for the file, and restored n older version. none of which has worked. what do I do?
#754 [21:49] <CubeTheThird> ??> yeet launcher/log
#755 [21:49] <Mightyena> yeet: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#756 [22:09] * RAUDEL [webchat@c-73-56-120-220.hsd1.fl.comcast.net] has joined #minecrafthelp
#757 [22:11] <RAUDEL> Hello, I have a Mac Book Air and I can't play this game. I need help, I paid for this game and I can't use it it's not fair. I need help it's urgent.
#758 [22:12] <mattym> RAUDEL, What happens when you try to play? What issue are you running into?
#759 [22:12] <RAUDEL> It doesn't let me open the game. It says error.
#760 [22:13] <mattym> RAUDEL, What is the full error?
#761 [22:15] <RAUDEL> Well, when I click Minecraft it says
#762 [22:16] * Chump [webchat@c-98-247-69-117.hsd1.wa.comcast.net] has joined #minecrafthelp
#763 [22:16] <RAUDEL> Click reopen to open the application again. This report will be sent to apple automatically.
#764 [22:16] <RAUDEL> Can you guys enter into my PC and fix this problem for me?
#765 [22:17] <mattym> RAUDEL, No
#766 [22:17] <mattym> RAUDEL, Is that all the information the error gives you?
#767 [22:17] <Chump> I can get on-line and access any web site but when I try to launch minecraft it say it cannot connect and to make sure I am on-line. Is my computer seriously busted?
#768 [22:18] <CubeTheThird> Chump, are you using a VPN or a proxy?
#769 [22:18] <RAUDEL> the whole problem is that a new update is needed
#770 [22:18] <Chump> I think a proxy
#771 [22:19] <CubeTheThird> Chump, let's check then
#772 [22:19] <CubeTheThird> ??> Chump tools/hjt
#773 [22:19] <Mightyena> Chump: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#774 [22:19] <Mightyena> Chump: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#775 [22:19] <RAUDEL> Yes that is all the information.
#776 [22:19] <mattym> RAUDEL, Does it show you the crash log or report it generated?
#777 [22:20] <RAUDEL> Yes it does.
#778 [22:20] <RAUDEL> It shows the Crash Log.
#779 [22:20] <Chump> I will get some more information for you and write back later. Thanks for your help.
#780 [22:20] <mattym> ??> RAUDEL paste
#781 [22:20] <Mightyena> RAUDEL: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#782 [22:21] <mattym> RAUDEL, Provide the crash log via the method Mightyena showed you
#783 [22:23] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has joined #minecrafthelp
#784 [22:23] <Willjg123> CubeTheThird
#785 [22:23] <CubeTheThird> :3
#786 [22:24] <Willjg123> its done!
#787 [22:24] <CubeTheThird> Willjg123, awesome. Is the game running correctly?
#788 [22:24] <RAUDEL> I already did it.
#789 [22:26] <RAUDEL> Done!
#790 [22:26] <Willjg123> when i joined a server. it crashed. now im relaunching it again.
#791 [22:27] <mattym> RAUDEL, We need the link to it
#792 [22:27] <RAUDEL> Do I send it by here?
#793 [22:27] <mattym> RAUDEL, Yes
#794 [22:28] <RAUDEL> Do I send the link when it takes me when I click on Minecraft>
#795 [22:28] <RAUDEL> ?*
#796 [22:29] <mattym> RAUDEL, No, copy the log it gave you onto the paste site Mightyena provided you.
#797 [22:29] <RAUDEL> Oh okay.
#798 [22:29] <mattym> RAUDEL, After you have created the paste, give us the url/link to that page.
#799 [22:29] <RAUDEL> https://paste.ubuntu.com/p/hYmCkNQkGj/
#800 [22:30] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has quit. (Quit: webchat.esper.net)
#801 [22:30] <mattym> RAUDEL, Ok give me a minute to see if that shows anything helpful.
#802 [22:30] <RAUDEL> Okay.
#803 [22:32] <mattym> RAUDEL, And besides that log and the error attached to it, did the game itself give you any error or warnings?
#804 [22:33] <RAUDEL> It just said Minecraft Launcher quit unexpectidley
#805 [22:33] <mattym> RAUDEL, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#806 [22:34] <CubeTheThird> probably the launcher_profiles.json file
#807 [22:34] <RAUDEL> Yes I have Antivirus
#808 [22:34] <mattym> CubeTheThird, Is that the behavior it gives on Macs?
#809 [22:34] <mattym> RAUDEL, Which one?
#810 [22:34] <CubeTheThird> that's what I've seen
#811 [22:35] <RAUDEL> Antivirus
#812 [22:35] <mattym> RAUDEL, One moment
#813 [22:35] <mattym> RAUDEL, First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#814 [22:35] <RAUDEL> It's called Avast.
#815 [22:37] <RAUDEL> What do I do once i'm done with that?
#816 [22:37] <mattym> RAUDEL, Do you have the folder open?
#817 [22:38] <RAUDEL> Yes.
#818 [22:38] <mattym> RAUDEL, Do you see a file called launcher_profiles.json ?
#819 [22:38] <RAUDEL> Yes.
#820 [22:39] <mattym> RAUDEL, Delete that file, then try to start the game again.
#821 [22:39] <RAUDEL> Okay.
#822 [22:40] <RAUDEL> It worked. Thank you!
#823 [22:44] * KingLapis1 [webchat@adsl-74-251-13-42.jan.bellsouth.net] has joined #minecrafthelp
#824 [22:44] <KingLapis1> Hello.
#825 [22:46] * KingLapis1 [webchat@adsl-74-251-13-42.jan.bellsouth.net] has quit. (Client Quit)
#826 [23:37] * remu75 [webchat@b0fe5580.bb.sky.com] has joined #minecrafthelp
#827 [23:38] <remu75> hi
#828 [23:38] <remu75> is there actually any support email address?
#829 [23:39] <remu75> ive been browsing minecraft.net and followed dozens of links and just going in circles with no support contactwhatsoever
#830 [23:40] * fixmacosx [webchat@c-24-98-150-215.hsd1.ga.comcast.net] has joined #minecrafthelp
#831 [23:41] <fixmacosx> Honestly, how many requests have you gotten in the past day surrounding Mac OS X and logging in
#832 [23:41] <fixmacosx> because I know it's more than 200
#833 [23:41] <fixmacosx> I looked
#834 [23:41] <fixmacosx> And yes, that's obviously why I'm here
#835 [23:42] * fixmacosx [webchat@c-24-98-150-215.hsd1.ga.comcast.net] has quit. (Client Quit)
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#837 [23:47] <remu75> you buy account, account disappears, no support whatsoever, no chance of getting money back as its too long after purchase
#838 [23:47] <remu75> this if FUCKING JOKE !
#839 [23:47] <Absol> remu75: Please keep it civil
#840 [23:48] <remu75> i wish that shitty microsoft stayed clear of minecraft
#841 [23:48] * Absol kicked remu75 from #minecrafthelp (Reason: emu75 :Keep it civilized, you are just a human being)
#842 [23:49] * fixmacosx [webchat@c-24-98-150-215.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#843 [23:53] * a_dark_bringer [webchat@128.153.168.125] has joined #minecrafthelp
#844 [23:54] <a_dark_bringer> Okay so what if I can not remember the old account password and the email doesnt exist anymore, I bought the game 7 years ago and want to get back into it with my old account so how can I do this if I can not get the password since the email no longer exists.
#MinecraftHelp > 2019-11-15
