#1 [00:03] * EagleFL [webchat@cpe-76-89-136-54.socal.res.rr.com] has joined #minecrafthelp
#2 [00:03] <EagleFL> I want to refund my Minecraft purchase.
#3 [00:09] <mattym> ??> a_dark_bringer account/send-email
#4 [00:09] <Mightyena> a_dark_bringer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#5 [00:10] <mattym> ??> EagleFL account/refund
#6 [00:10] <Mightyena> EagleFL: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#7 [00:19] <EagleFL> I've sent a refund request but Mojang hasn't contacted me in the last 2 months.
#8 [00:19] <mattym> EagleFL, Did you check any spam/junk folders?
#9 [00:21] <EagleFL> Yes.
#10 [00:22] <mattym> EagleFL, Do you have the case number from the request you sent?
#11 [00:37] * a_dark_bringer [webchat@128.153.168.125] has quit. (Quit: webchat.esper.net)
#12 [01:02] <EagleFL> Yes.
#13 [01:34] * KitKat [webchat@76-218-80-215.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#14 [01:37] <KitKat> Hello, im on my PC and i'm having a bit of trouble getting onto minecraft. I've bought an account, ive played on it, but since yesterday morning i havent been able to get on. Ive uninstalled and reinstalled minecraft 3 times in the last 24 hours and all my computer updates have occurred. Ive cleared up space so minecraft could run, ive tried to
#15 [01:37] <KitKat> end all programs with task manager, but nothing seems to work.
#16 [01:39] <KitKat> I simply double click the minecraft launcher download on my laptop, the loading circle will go on for 2 seconds, then the program will cease like i never even clicked. While running task manager it shows that the program never even pops up as running
#17 [01:39] <KitKat> I was curious as to whether or not there is a technical issue that can be solved.
#18 [01:40] <KitKat> I had Mineplex and a personal server with a group of friends on my first installment, but since then no worlds, servers, or mods on my account
#19 [01:41] <KitKat> Ive tried running the program as an administrator, but nothing seems to work.
#20 [01:45] <KitKat> I recently downloaded Destiny 2 on this laptop. Could that be the source of my issue?
#21 [02:00] * EagleFL [webchat@cpe-76-89-136-54.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#22 [02:24] * Ashton [webchat@c-71-198-10-9.hsd1.ca.comcast.net] has joined #minecrafthelp
#23 [02:25] <Ashton> hello
#24 [02:26] <Ashton> My question is that I have a macbook and I am unable to change my skin from Alex, I also have a gaming computer and it changes the skin for that computer but sticks with Alex for my mac, please help.
#25 [02:28] * Ashton [webchat@c-71-198-10-9.hsd1.ca.comcast.net] has quit. (Client Quit)
#26 [03:25] * JJ [webchat@cpc115606-walt26-2-0-cust62.13-2.cable.virginm.net] has joined #minecrafthelp
#27 [03:26] <JJ> Hi,i need help to refund or fix the installer so I am able to download Minecraft without a local hard drive
#28 [03:40] * BigSkif1 [webchat@178.158.213.242] has joined #minecrafthelp
#29 [03:47] <BigSkif1> Hi! I can not find my language Ukrainian in the launcher, at the September he has been ready to use. In the game settings he is present and never disappeared. How to return Ukrainian to the launcher?
#30 [03:54] <BigSkif1> i have installed Minecraft:Java Edition Launcher version 2.1.9616
#31 [04:14] * JJ [webchat@cpc115606-walt26-2-0-cust62.13-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#32 [05:01] * HKr [webchat@xdsl-188-155-107-139.adslplus.ch] has joined #minecrafthelp
#33 [05:13] * Simon [webchat@31-208-117-81.cust.bredband2.com] has joined #minecrafthelp
#34 [05:16] <Simon> So, I tried to run the Minecraft Launcher, and nothing happens; so far I've reinstalled, made sure Java 32/64-bit are up to date, compatibility mode, run as admin, and no change. Am I missing something?
#35 [05:21] <Greymagic27> Simon, Hi. Let's start with checking for anything on your PC that could be causing the issue.
#36 [05:21] <Greymagic27> ??> Simon tools/hjt
#37 [05:21] <Mightyena> Simon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#38 [05:21] <Mightyena> Simon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#39 [05:26] <Simon> Pretty sure it's not malware causing issues, it's worked fine before, and nothing else has been going on.
#40 [05:26] <Greymagic27> That doesn't mean it's not a program on your PC that's causing the issue
#41 [05:27] <Simon> Right, well, assuming it's not; what would be my next step?
#42 [05:28] <Greymagic27> The next step would be to see if any drivers on your PC need updating. After that we'll see if a workaround for the last launcher works at all
#43 [05:31] <Simon> Seems like nothing is in an immediate need for an update, only optional stuff.
#44 [05:31] <Greymagic27> Simon, Could you obtain the hijackthis log as well as a dxdiag? We're trying to narrow down what may be causing the issue
#45 [05:31] <Greymagic27> ??> Simon win/dxdiag
#46 [05:31] <Mightyena> Simon: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#47 [05:55] * The_Freestyler [webchat@b9168e1c.cgn.dg-w.de] has joined #minecrafthelp
#48 [05:59] <The_Freestyler> I try to log in to my minecraft java edition account from my pc. The system does not accept the log in saying "Sorry. It does not exist an internet connection. Pleas try again". The pc has a connection the whole time. What is wrong ?
#49 [05:59] <Greymagic27> ??> The_Freestyler tools/hjt
#50 [05:59] <Mightyena> The_Freestyler: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#51 [05:59] <Mightyena> The_Freestyler: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#52 [06:04] * Moonlight_24 [webchat@p57BBE087.dip0.t-ipconnect.de] has joined #minecrafthelp
#53 [06:04] <Moonlight_24> Hallo
#54 [06:04] <Greymagic27> Moonlight_24, Hi. What's the issue?
#55 [06:06] <Moonlight_24> I can not log in to my minecraft account i was spared ?
#56 [06:06] <Greymagic27> What happens when you try?
#57 [06:06] <Moonlight_24> from Mojang ?
#58 [06:08] * Syntax [webchat@31-208-117-81.cust.bredband2.com] has joined #minecrafthelp
#59 [06:09] <Syntax> Launcher log says reading the launcher_skins.json file failed, and it does not exist within the .minecraft folder. How do I solve this?
#60 [06:12] <Moonlight_24> i have a problem i can not login to my minecraft account there stay there password is wrong but I entered it correctly
#61 [06:14] <Moonlight_24> can some one help me
#62 [06:14] <The_Freestyler> Attached is the scan from HijacThis https://paste.ubuntu.com/p/RJH3WmdksF/
#63 [06:15] * Syntax [webchat@31-208-117-81.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#64 [06:16] <The_Freestyler> @Mightyena https://paste.ubuntu.com/p/RJH3WmdksF/
#65 [06:25] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#66 [06:33] * The_Freestyler [webchat@b9168e1c.cgn.dg-w.de] has joined #minecrafthelp
#67 [06:36] <The_Freestyler> I can not provide a connection with my minecraft java edition account. The system says "you are not connected with internet" although the connection is perfect. Please check my ubuntu system check: https://paste.ubuntu.com/p/RJH3WmdksF/
#68 [06:47] * BigSkif1 [webchat@178.158.213.242] has quit. (Quit: webchat.esper.net)
#69 [06:48] * JJ_YFL [webchat@cpc115606-walt26-2-0-cust62.13-2.cable.virginm.net] has joined #minecrafthelp
#70 [06:50] <JJ_YFL> Hi, I would like to refund Minecraft java edition because I am unable to download it. The installer wants me to install Minecraft on a local hard drive, I do not have a hard drive in the laptop(windows 10) or separately. So in this case I cannot download Minecraft in any way.
#71 [07:08] * wizs [~znc@185.21.67.193] has joined #minecrafthelp
#72 [07:24] * Fierycow [webchat@77.111.246.28] has joined #minecrafthelp
#73 [07:25] <Fierycow> hi when i try to load up minecraft it says something about se binary and then crashes
#74 [07:26] <Fierycow> its been happening for a while
#75 [07:26] * Saintas [webchat@host-84-13-200-200.opaltelecom.net] has joined #minecrafthelp
#76 [07:27] <Saintas> Hi, i just purchased minecraft java editinio, and when im trying to login to launcher its says " invalid usernamen or password"
#77 [07:27] <Saintas> on web i can log in with no problem.
#78 [07:29] * Saintas [webchat@host-84-13-200-200.opaltelecom.net] has quit. (Client Quit)
#79 [07:45] * Owen [webchat@23-114-227-0.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#80 [07:47] <Owen> I am having issues loading the game. It will not load. I have updated my driver for video, windows, uninstalled, reinstalled, and think I have java updated too.
#81 [08:01] * JJ [webchat@cpc115606-walt26-2-0-cust62.13-2.cable.virginm.net] has joined #minecrafthelp
#82 [08:01] <JJ> Hi, I would like to refund Minecraft java edition because I am unable to download it. The installer wants me to install Minecraft on a local hard drive, I do not have a hard drive in the laptop(windows 10) or separately. So in this case I cannot download Minecraft in any way.
#83 [08:05] <Owen> JJ, sounds like you should contact mojang customer service
#84 [08:05] <Owen> I think this is chat is more for technical issues.
#85 [08:06] <JJ> Owen thanks ill try doing that
#86 [08:07] * Owen [webchat@23-114-227-0.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#87 [08:08] * Fierycow [webchat@77.111.246.28] has quit. (Quit: webchat.esper.net)
#88 [08:09] * GrindMartin [webchat@92-249-239-5.pool.digikabel.hu] has joined #minecrafthelp
#89 [08:11] <GrindMartin> I can't log in into my Mojang account, if I click on the log in button it doesn't work. Please help.
#90 [08:14] * vital155 [webchat@5402F120.dsl.pool.telekom.hu] has joined #minecrafthelp
#91 [08:16] <vital155> Hi. I have an issue. I bought minecraft at 2013 but now there was changeis I know.... but I can't log in at minecrft.net and pass reset email isn't comeing to my adress
#92 [08:16] <vital155> What should I do? :/
#93 [08:23] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 204 seconds)
#94 [08:24] * Valldi [webchat@ip-37-188-149-90.eurotel.cz] has joined #minecrafthelp
#95 [08:26] <Valldi> hello, I have a problem. My minecraft account was migrated to a different email address (not by me, not my address). I've already changed passwords on everything. Is there a way to move my minecraft account to It's original email address?
#96 [09:12] * TheMasterJin [webchat@212.130.118.220] has joined #minecrafthelp
#97 [09:13] <TheMasterJin> Hello i need help
#98 [09:15] <Greymagic27> TheMasterJin, Hi again :) - What's the issue?
#99 [09:15] <TheMasterJin> The same thing from yesterday
#100 [09:15] <Greymagic27> Can you refresh my memory?
#101 [09:16] <TheMasterJin> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#102 [09:16] <TheMasterJin> this
#103 [09:16] <Greymagic27> Ah of course. Did I ask you to make a hijackthis log?
#104 [09:16] <TheMasterJin> You told me to try and connect from a mobile hotspot and it worked fine then
#105 [09:16] <TheMasterJin> But not from my wifi
#106 [09:16] <Greymagic27> Oh yes I remember now.
#107 [09:17] <Greymagic27> Have you tried contacting your ISP?
#108 [09:17] <TheMasterJin> ISP?
#109 [09:17] <Greymagic27> Internet Service Provider
#110 [09:17] <TheMasterJin> no
#111 [09:17] * GrindMartin [webchat@92-249-239-5.pool.digikabel.hu] has quit. (Quit: webchat.esper.net)
#112 [09:18] <TheMasterJin> But I can join other servers like hypixel
#113 [09:18] <Greymagic27> TheMasterJin, What's the server that you get the error on?
#114 [09:18] <TheMasterJin> but not my friend's server that other people can
#115 [09:18] <TheMasterJin> 212.130.118.220
#116 [09:18] <Greymagic27> TheMasterJin, If I've not asked you already. Can you follow these steps:
#117 [09:18] <Greymagic27> ??> TheMasterJin tools/hjt
#118 [09:18] <Mightyena> TheMasterJin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#119 [09:18] <Mightyena> TheMasterJin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#120 [09:19] <TheMasterJin> I have done that
#121 [09:19] <TheMasterJin> https://paste.ubuntu.com/p/xhz3QDCwgV/
#122 [09:19] <Greymagic27> TheMasterJin, If I remember correctly, you said you didn't have an internet card?
#123 [09:20] <TheMasterJin> I tried on my laptop
#124 [09:20] <Greymagic27> Could you connect to the server on your laptop?
#125 [09:20] <TheMasterJin> Yes when I used the hotspot but not other wise
#126 [09:20] <Greymagic27> Give your ISP a call and see if they're up to anything
#127 [09:21] <TheMasterJin> Like what?
#128 [09:22] <TheMasterJin> i can join other servers but not his
#129 [09:22] <Greymagic27> Blocking certain IPs, as it works when you use a hotspot I'd put it down as ISP related
#130 [09:22] <TheMasterJin> Yes
#131 [09:22] <TheMasterJin> ok
#132 [09:50] * TheRetro7 [webchat@093105059158.siedlce.vectranet.pl] has joined #minecrafthelp
#133 [09:50] <TheRetro7> Hi!
#134 [09:52] <TheRetro7> I have trouble with my account. I don't have access to my email account, i wrote to support but they want transaction ID- here it's small trouble, because I bought Minecraft so many years ago (about 8?) and it's no chance to get this ID, what should I do?
#135 [09:57] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#136 [10:04] * noga [webchat@85-250-108-47.bb.netvision.net.il] has joined #minecrafthelp
#137 [10:08] <noga> hi im trying to log in for some time but nothing happenes - the login place is sometimes green and sometimes gray but nothing is going on. there is no feedback what is the problem. frustrated.
#138 [10:09] * TopTima [webchat@37.139.13.148] has joined #minecrafthelp
#139 [10:10] <TopTima> Hello i replaced my iphone to Android! On my Iphone i bued Minecraft, can i reinstall minecraft to android? How do this?Thank you!
#140 [10:10] <CubeTheThird> TopTima, that requires a separate purchase
#141 [10:12] <TopTima> Realy? No variants?
#142 [10:13] <CubeTheThird> TopTima, ya. Apps are not normally transferrable between app stores
#143 [10:14] <TopTima> Ok,it is so bad ):, thank you! Bye
#144 [10:16] * TopTima [webchat@37.139.13.148] has quit. (Quit: webchat.esper.net)
#145 [10:16] <TheRetro7> Is there any other ways to verify my ownship?
#146 [10:23] * TheRetro7 [webchat@093105059158.siedlce.vectranet.pl] has quit. (Quit: webchat.esper.net)
#147 [10:36] * SnowBerryZ [webchat@233.180.61.188.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#148 [10:36] <SnowBerryZ> Hallo
#149 [10:39] * SnowBerryZ [webchat@233.180.61.188.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#150 [10:49] * RareScorpion [webchat@pool-70-106-219-195.clppva.fios.verizon.net] has joined #minecrafthelp
#151 [10:49] <RareScorpion> When i try to go into the the minecraft launcher it says that file is corrupted
#152 [10:49] <RareScorpion> ho do I fix this?
#153 [10:50] <RareScorpion> how
#154 [10:51] <RareScorpion> Absol
#155 [10:55] * Sabertuthe [webchat@dsl-50-5-129-4.fuse.net] has joined #minecrafthelp
#156 [10:56] <RareScorpion> HELP
#157 [10:56] <RareScorpion> ANYONE
#158 [10:56] <RareScorpion> PLEASE
#159 [10:56] <Sabertuthe> Hello! I'm trying to migrate my account I got a long time ago, almost 7-8 years I think, but I forgot the security questions. I don't have access to my original email. How do I get into my account?
#160 [10:57] <RareScorpion> IDk
#161 [10:57] <RareScorpion> you tell me
#162 [10:58] * Sabertuthe [webchat@dsl-50-5-129-4.fuse.net] has quit. (Client Quit)
#163 [11:04] * whydoesthiskeephappeningtome [webchat@c-24-98-150-215.hsd1.ga.comcast.net] has joined #minecrafthelp
#164 [11:09] <whydoesthiskeephappeningtome> https://paste.gg/p/anonymous/6a91af46ea39403d84a4f92eb8ab296f
#165 [11:09] <whydoesthiskeephappeningtome> I know basically everybody who is coming here is asking the same thing.
#166 [11:09] <whydoesthiskeephappeningtome> But the difference is it still doesn't have a clear answer
#167 [11:10] * Crow5 [webchat@144-163-29-29.dthn.centurylink.net] has joined #minecrafthelp
#168 [11:11] <Crow5> i keep getting this error message: Failed to download file, the file contents differ from what was expected.
#169 [11:11] * Crow5 [webchat@144-163-29-29.dthn.centurylink.net] has quit. (Client Quit)
#170 [11:42] * The_Freestyler [webchat@b9168e1c.cgn.dg-w.de] has quit. (Quit: webchat.esper.net)
#171 [11:48] * TheMasterJin [webchat@212.130.118.220] has quit. (Quit: webchat.esper.net)
#172 [12:03] * Valldi [webchat@ip-37-188-149-90.eurotel.cz] has quit. (Quit: webchat.esper.net)
#173 [12:07] * xXKingCatXx [webchat@p57B3C316.dip0.t-ipconnect.de] has joined #minecrafthelp
#174 [12:07] * xXKingCatXx [webchat@p57B3C316.dip0.t-ipconnect.de] has quit. (Client Quit)
#175 [12:28] * KitKat [webchat@76-218-80-215.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#176 [12:30] * Ashton [webchat@c-107-2-85-48.hsd1.mn.comcast.net] has joined #minecrafthelp
#177 [12:30] <Ashton> I cant get the windows 10 version free
#178 [12:30] <KitKat> Hi, I wrote a few comments on this page last night but ,my browser closed down and i wasnt able to see if there was a reply. Can you help with my problems?
#179 [12:40] * KitKat [webchat@76-218-80-215.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#180 [12:48] * Lilly [webchat@184-100-222-67.lcrs.qwest.net] has joined #minecrafthelp
#181 [13:04] * toasty [webchat@c-73-39-48-152.hsd1.dc.comcast.net] has joined #minecrafthelp
#182 [13:04] <toasty> howdy, I need help :(
#183 [13:10] * Coco [webchat@cpe-76-91-241-119.socal.res.rr.com] has joined #minecrafthelp
#184 [13:12] * cory [webchat@c-68-80-44-204.hsd1.de.comcast.net] has joined #minecrafthelp
#185 [13:13] <Coco> hi, Im having trouble logging into minecraft. My user and pass are correct. i have reset my pass a couple times and it still doesn't work. i know they are correct because i can log into my account via the website =. minecraft says that they could not connect to the server and make sure i am connected online and that Minecraft is not blocked, which
#186 [13:13] <Coco> it isn't and i am connected to the internet.
#187 [13:13] * Coco [webchat@cpe-76-91-241-119.socal.res.rr.com] has quit. (Client Quit)
#188 [13:15] <cory> Hi, every time I join a server on minecraft java edition, my computer keeps crashing. i tried deleting stuff thinking it was storage problems but its still crashes every time i join a server! Please help.
#189 [13:15] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#190 [13:15] * MrMilitary [webchat@p57BC3B2C.dip0.t-ipconnect.de] has joined #minecrafthelp
#191 [13:16] <MrMilitary> i cant log in in my Minecrft.net account becuase i cant anwser teh security questions
#192 [13:17] * MrMilitary [webchat@p57BC3B2C.dip0.t-ipconnect.de] has quit. (Client Quit)
#193 [13:17] * MrMilitary [webchat@p57BC3B2C.dip0.t-ipconnect.de] has joined #minecrafthelp
#194 [13:19] * MrMilitary [webchat@p57BC3B2C.dip0.t-ipconnect.de] has quit. (Client Quit)
#195 [13:22] * xXKingCatXx [webchat@p57B3C316.dip0.t-ipconnect.de] has joined #minecrafthelp
#196 [13:22] <xXKingCatXx> Hello
#197 [13:23] <xXKingCatXx> I cann´t login in my profil
#198 [13:24] * PookeyChief [webchat@c-73-103-5-48.hsd1.in.comcast.net] has joined #minecrafthelp
#199 [13:24] <xXKingCatXx> Hello
#200 [13:24] * PookeyChief [webchat@c-73-103-5-48.hsd1.in.comcast.net] has quit. (Client Quit)
#201 [13:31] * Ghost [webchat@107-195-124-249.lightspeed.toldoh.sbcglobal.net] has joined #minecrafthelp
#202 [13:33] <Ghost> Unable to contact Mojang Support. All links send me to support.mojang.net which loos to help.minecraft.net which loops to support.mojang.net. Please help me get out of this loop!
#203 [13:34] <Ghost> Hello?
#204 [13:34] <cory> hi
#205 [13:34] <Ghost> can you help me with this loop?
#206 [13:35] <cory> i dont work at mojang
#207 [13:35] <cory> im waiting to
#208 [13:36] <Ghost> so... you can't send me the proper link to get in tough with their support team?
#209 [13:36] <cory> nope im sorry
#210 [13:36] * AmazingKitten11 [webchat@c-67-170-48-110.hsd1.wa.comcast.net] has joined #minecrafthelp
#211 [13:36] <Ghost> what other options do I have to contact customer support?
#212 [13:37] <Ghost> Phone number?
#213 [13:37] <Ghost> email?
#214 [13:37] <AmazingKitten11> serum7838@naver.com
#215 [13:37] <Ghost> anything?
#216 [13:37] <CubeTheThird> ??> Ghost mojang/email
#217 [13:37] <Mightyena> Ghost: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#218 [13:37] <Mightyena> Ghost: Note: Do NOT send more than one at a time.
#219 [13:37] <AmazingKitten11> I just bought Java edition but really hard to play in my PC.
#220 [13:37] * xXMemeLord_69Xx [webchat@68-118-83-197.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#221 [13:38] <CubeTheThird> AmazingKitten11, what do you mean?
#222 [13:38] <AmazingKitten11> the movement is too slow.
#223 [13:38] <Ghost> how much RAM you got?
#224 [13:39] <xXMemeLord_69Xx> I just recently bought Minecraft: Java Edition, and whenever I try to load into 1.14.4, it will almost load in, but then the game will crash.
#225 [13:39] <Ghost> NVM. Gonna help my friend.
#226 [13:39] <CubeTheThird> AmazingKitten11, you mean the player moves too slow, or that the whole game is slow?
#227 [13:39] <CubeTheThird> xXMemeLord_69Xx, is it giving you a crash report?
#228 [13:40] <xXMemeLord_69Xx> No, it says (Not Responding) and when I close it, it gives me a Java error
#229 [13:40] <cory> hi it crashes me every time i join a server. it goes white then apparently it sends the problem to mirco soft. please help me
#230 [13:40] <CubeTheThird> xXMemeLord_69Xx, ok. Let's have you run a malware scan, since that's most commonly the cause of this issue
#231 [13:40] <CubeTheThird> ??> xXMemeLord_69Xx av/adwcleaner
#232 [13:40] <Mightyena> xXMemeLord_69Xx: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#233 [13:40] <Mightyena> xXMemeLord_69Xx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#234 [13:40] <CubeTheThird> cory, you mean your whole computer crashes?
#235 [13:41] <cory> no just the minecraft
#236 [13:41] <xXMemeLord_69Xx> Alright, I'll check it out, thanks.
#237 [13:41] <CubeTheThird> cory, does it give you a crash report?
#238 [13:41] <cory> no
#239 [13:41] <CubeTheThird> ??> cory launcher/log
#240 [13:41] <Mightyena> cory: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#241 [13:42] <cory> thanks!
#242 [13:43] * xXMemeLord_69Xx [webchat@68-118-83-197.dhcp.kgpt.tn.charter.com] has quit. (Quit: webchat.esper.net)
#243 [13:47] * AmazingKitten11 [webchat@c-67-170-48-110.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#244 [13:48] * yokoi [webchat@142-196-39-147.res.bhn.net] has joined #minecrafthelp
#245 [13:49] <cory> https://paste.ubuntu.com/p/NwBFSGJnm5/
#246 [13:49] <yokoi> ive tried a fair amount of times to log in to the minecraft launcher but i keep getting "invalid email or password." i am certain i've inputted everything correctly but it just wont work
#247 [13:49] <CubeTheThird> yokoi, are you using a proxy or a VPN?
#248 [13:50] <CubeTheThird> cory, that's all you get when the game crashes?
#249 [13:50] <yokoi> no.
#250 [13:50] <CubeTheThird> ??> yokoi tools/hjt
#251 [13:50] <Mightyena> yokoi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#252 [13:50] <Mightyena> yokoi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#253 [13:51] * xXMemeLord_69Xx [webchat@68-118-83-197.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#254 [13:51] <xXMemeLord_69Xx> Okay, I'm back.
#255 [13:51] <cory> yes
#256 [13:51] <cory> yes
#257 [13:52] <CubeTheThird> xXMemeLord_69Xx, any luck?
#258 [13:52] <xXMemeLord_69Xx> Yeah, it found some stuff.
#259 [13:52] <CubeTheThird> cory, hmm that doesn't seem right. Can you open the .minecraft folder?
#260 [13:52] <xXMemeLord_69Xx> Should I try loading into the game?
#261 [13:52] <cory> yes i can!
#262 [13:52] <CubeTheThird> xXMemeLord_69Xx, yes try now
#263 [13:52] <CubeTheThird> cory, there, do you see a file called latest.log or launcher log?
#264 [13:53] <cory> yes
#265 [13:53] <cory> launcher log
#266 [13:53] <CubeTheThird> cory, can you open that file for me, and send the text on https://paste.ubuntu.com
#267 [13:53] <cory> yep
#268 [13:54] <xXMemeLord_69Xx> Wow, it actually worked. Thanks for the help, I appreciate it.
#269 [13:55] <xXMemeLord_69Xx> I'll definitely come back if I experience more problems
#270 [13:55] <CubeTheThird> xXMemeLord_69Xx, awesome!
#271 [13:55] <xXMemeLord_69Xx> See ya!
#272 [13:55] * xXMemeLord_69Xx [webchat@68-118-83-197.dhcp.kgpt.tn.charter.com] has quit. (Client Quit)
#273 [13:56] <cory> https://paste.ubuntu.com/p/jB82zvtGcS/
#274 [13:58] <CubeTheThird> cory, hmm strange as I'm not seeing any error messages here. Let's see if something is conflicting with the game
#275 [13:58] <CubeTheThird> ??> cory tools/hjt
#276 [13:58] <Mightyena> cory: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#277 [13:58] <Mightyena> cory: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#278 [13:58] <cory> ok
#279 [14:01] <cory> https://paste.ubuntu.com/p/dzvX4WWRzk/
#280 [14:01] <CubeTheThird> cory, ah, you seem to have malware
#281 [14:02] <CubeTheThird> ??> cory av/adwcleaner
#282 [14:02] <Mightyena> cory: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#283 [14:02] <Mightyena> cory: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#284 [14:03] <cory> ok
#285 [14:04] * cory [webchat@c-68-80-44-204.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#286 [14:07] * beastmaster66 [webchat@x2e7202bc.dyn.telefonica.de] has joined #minecrafthelp
#287 [14:09] * Emdeeee [webchat@host-77-242-86-23.ip.nej.cz] has joined #minecrafthelp
#288 [14:09] <Emdeeee> hello i need help my minecraft launcher doesent work
#289 [14:09] <beastmaster66> i need help please...i losst my account email login data to my account i know my account name ...can anyone help me pls
#290 [14:10] <CubeTheThird> beastmaster66, you mean you don't have access to your email?
#291 [14:10] * cory [webchat@c-68-80-44-204.hsd1.de.comcast.net] has joined #minecrafthelp
#292 [14:10] <CubeTheThird> Emdeeee, do you mean the launcher isn't opening?
#293 [14:10] <cory> all done!
#294 [14:11] <Emdeeee> yes
#295 [14:11] <CubeTheThird> cory, cool. any luck?
#296 [14:11] <cory> wait one sec
#297 [14:11] <CubeTheThird> Emdeeee, on what operating system?
#298 [14:11] <Emdeeee> win 10
#299 [14:12] * failsock [webchat@c-73-240-131-8.hsd1.wa.comcast.net] has joined #minecrafthelp
#300 [14:12] <Emdeeee> i open launcher and gray screen appers and nothing happen
#301 [14:12] <failsock> I open the laucher and nothing opens
#302 [14:12] <CubeTheThird> Emdeeee, can you open the .minecraft folder?
#303 [14:12] <cory> YES IT WORKS! thank you so much!
#304 [14:13] <CubeTheThird> cory, awesome!
#305 [14:13] <Emdeeee> yes
#306 [14:13] <beastmaster66> yes also is lost my account password i know witch email account is registered but after the europeen DSGVO accepption i lost while a long time all email accounts
#307 [14:13] <CubeTheThird> Emdeeee, there, can you delete the launcher_profiles.json file ?
#308 [14:13] <CubeTheThird> beastmaster66, you will have to contact Mojang support about this
#309 [14:13] <CubeTheThird> ??> beastmaster66 mojang/email
#310 [14:13] <Mightyena> beastmaster66: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#311 [14:13] <Mightyena> beastmaster66: Note: Do NOT send more than one at a time.
#312 [14:13] <cory> i will come here if i have any other problems. thanks again and bye!
#313 [14:13] <Emdeeee> ok
#314 [14:13] * cory [webchat@c-68-80-44-204.hsd1.de.comcast.net] has quit. (Client Quit)
#315 [14:14] <Emdeeee> i done that
#316 [14:14] <beastmaster66> i tryed but i get no answer...pls help me
#317 [14:14] <CubeTheThird> Emdeeee, try opening the launcher now
#318 [14:14] <Emdeeee> sure
#319 [14:14] * failsock [webchat@c-73-240-131-8.hsd1.wa.comcast.net] has quit. (Client Quit)
#320 [14:14] <CubeTheThird> beastmaster66, sorry, we don't have access to account info here. We are just volunteers
#321 [14:15] <Emdeeee> same thing happend
#322 [14:15] <beastmaster66> can you help me with the correct fillout to the frms..
#323 [14:16] <beastmaster66> they want the acc mail but i cant login there
#324 [14:17] <CubeTheThird> beastmaster66, give them your working email, and explain in the message which one has the account
#325 [14:18] <Emdeeee> CubeTheThird always same thing
#326 [14:19] <CubeTheThird> Emdeeee, hmm ok. Can you find the file called latest.log ?
#327 [14:19] <Emdeeee> yes
#328 [14:19] <CubeTheThird> Emdeeee, open that, copy the text onto http://paste.ubuntu.com and give the URL here.
#329 [14:20] * Laxgodd [webchat@stcton1049w-lp140-03-184-145-21-132.dsl.bell.ca] has joined #minecrafthelp
#330 [14:20] <Emdeeee> i dont have file calld latest.log i never opend the launcher
#331 [14:20] <Laxgodd> hello i need help with longin into my minecraft account
#332 [14:21] <CubeTheThird> Emdeeee, gotcha. Can you go to C:\Program Files (x86)\Minecraft
#333 [14:21] <Emdeeee> ok
#334 [14:21] <CubeTheThird> Laxgodd, what's the problem?
#335 [14:21] <CubeTheThird> Emdeeee, what files do you see there?
#336 [14:21] <Laxgodd> i know my username and passwrod but i do not know my email i used what can i do to fix it so i can play
#337 [14:21] <Laxgodd> becasue i belive i need it to long in
#338 [14:22] <CubeTheThird> Laxgodd, what's the username?
#339 [14:22] * xXKingCatXx [webchat@p57B3C316.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#340 [14:22] <Laxgodd> Liamlax
#341 [14:22] <Emdeeee> folders game, runtime, file debug and MinecraftLuncher.exe
#342 [14:22] <CubeTheThird> Laxgodd, are you certain? As far as can tell that name has not been registered
#343 [14:22] <CubeTheThird> Emdeeee, open the debug file
#344 [14:23] <Laxgodd> ok or it is army lax
#345 [14:23] <Laxgodd> armylax
#346 [14:23] <Emdeeee> i opend
#347 [14:23] <Laxgodd> one of the two i belive
#348 [14:23] <Laxgodd> never mine i am good
#349 [14:23] <Laxgodd> have a great day
#350 [14:23] <CubeTheThird> Emdeeee, copy the text onto http://paste.ubuntu.com and give the URL here.
#351 [14:23] * Laxgodd [webchat@stcton1049w-lp140-03-184-145-21-132.dsl.bell.ca] has quit. (Client Quit)
#352 [14:24] <Emdeeee> done
#353 [14:25] <CubeTheThird> Emdeeee, now give the link to your paste here
#354 [14:25] <Emdeeee> https://paste.ubuntu.com/p/5VgFc7gwhJ/
#355 [14:26] <CubeTheThird> Emdeeee, hmm let's check your video drivers
#356 [14:26] <CubeTheThird> ??> Emdeeee win/dxdiag
#357 [14:26] <Mightyena> Emdeeee: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#358 [14:26] <Emdeeee> ok
#359 [14:26] * Benito [webchat@050-089-013-230.res.spectrum.com] has joined #minecrafthelp
#360 [14:26] <Emdeeee> thats all
#361 [14:26] <Emdeeee> ?
#362 [14:27] <Benito> Hi I am having trouble redeeming my free minecraft for windows 10. I could really use some assistance
#363 [14:27] <CubeTheThird> Emdeeee, I need you to follow all the instructions Mightyena gave you
#364 [14:27] <Emdeeee> ok
#365 [14:27] <CubeTheThird> Benito, getting the error of no codes available?
#366 [14:27] <Benito> yes
#367 [14:27] <CubeTheThird> Benito, there's currently an issue with the system that creates codes. You'll have to wait and try later next week
#368 [14:28] <Benito> oh ok thank you
#369 [14:28] * Benito [webchat@050-089-013-230.res.spectrum.com] has quit. (Client Quit)
#370 [14:29] <Emdeeee> https://paste.ubuntu.com/p/X6h9mPhQ2C/
#371 [14:29] <Emdeeee> done
#372 [14:31] <CubeTheThird> Emdeeee, ok. Try download and install https://www.nvidia.com/Download/driverResults.aspx/154172/en-us
#373 [14:31] <Emdeeee> ok
#374 [14:35] * neonbox [~neonbox@92-249-146-165.pool.digikabel.hu] has joined #minecrafthelp
#375 [14:36] <neonbox> Hello. I need help getting forge 1.12.2 running on linux.
#376 [14:38] * beastmaster66 [webchat@x2e7202bc.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#377 [14:40] * neonbox [~neonbox@92-249-146-165.pool.digikabel.hu] has quit. (Quit: Leaving)
#378 [14:40] <Emdeeee> i understand i nedd update drivers but it doesent work
#379 [14:41] <Emdeeee> some error
#380 [14:41] <Emdeeee> :(
#381 [14:41] <CubeTheThird> Emdeeee, what's the error?
#382 [14:41] <Emdeeee> app error
#383 [14:41] <Emdeeee> the drivers app error
#384 [14:42] <CubeTheThird> Emdeeee, what's the error message?
#385 [14:42] <Emdeeee> its in czech
#386 [14:42] <Emdeeee> im from czech
#387 [14:43] <Emdeeee> but it says: intalační aplikace selhala
#388 [14:44] <CubeTheThird> hmm
#389 [14:44] <CubeTheThird> Emdeeee, not sure we'll be able to update your drivers. We can check a few other things
#390 [14:44] <Emdeeee> my laptop is very old
#391 [14:44] <CubeTheThird> ??> Emdeeee tools/hjt
#392 [14:44] <Mightyena> Emdeeee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#393 [14:44] <Mightyena> Emdeeee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#394 [14:46] <Emdeeee> https://paste.ubuntu.com/p/T52v6YmN7k/
#395 [14:48] <CubeTheThird> Emdeeee, hmm sorry, I don't think I can find something to fix it. I would have you update your Intel drivers, but they don't exist for Windows 10 because your laptop is too old
#396 [14:48] <Emdeeee> ok thanks you for your time
#397 [14:49] <Emdeeee> bye
#398 [15:02] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#399 [15:02] <MrSwagMan666> My minecraft crashes everytime i launch it
#400 [15:03] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Client Quit)
#401 [15:08] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#402 [15:08] <MrSwagMan666> my minecraft keeps crashing!
#403 [15:08] <CubeTheThird> MrSwagMan666, do you get a crash report?
#404 [15:09] <MrSwagMan666> it wont let me open it
#405 [15:09] * JesusGamer7 [webchat@client-200.121.212.120.speedy.net.pe] has joined #minecrafthelp
#406 [15:09] <CubeTheThird> ??> MrSwagMan666 launcher/log
#407 [15:09] <Mightyena> MrSwagMan666: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#408 [15:09] <MrSwagMan666> i clikc view crash report but nothing happens
#409 [15:10] <JesusGamer7> When i install minecraft, my pc crash totally
#410 [15:11] <JesusGamer7> I play like 4 years ago, Minecraft go normally, but now always at start the game, my pc crash and appears blue screen
#411 [15:12] <CubeTheThird> JesusGamer7, we can check your video drivers
#412 [15:12] <CubeTheThird> ??> JesusGamer7 win/dxdiag
#413 [15:12] <Mightyena> JesusGamer7: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#414 [15:13] <MrSwagMan666> Mightyena
#415 [15:13] <MrSwagMan666> https://paste.ubuntu.com/p/67qsPsSzSb/
#416 [15:14] <CubeTheThird> MrSwagMan666, looks like an issue with your video drivers
#417 [15:14] <CubeTheThird> ??> MrSwagMan666 win/dxdiag
#418 [15:14] <CubeTheThird> oops
#419 [15:14] <MrSwagMan666> ?
#420 [15:14] <CubeTheThird> ??> MrSwagMan666 win/dxdiag
#421 [15:14] <Mightyena> MrSwagMan666: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#422 [15:16] <MrSwagMan666> https://paste.ubuntu.com/p/Bkt8xCmCvD/
#423 [15:17] <CubeTheThird> MrSwagMan666, one moment
#424 [15:17] <MrSwagMan666> ok
#425 [15:17] <JesusGamer7> https://paste.ubuntu.com/p/rNKcbrG4hy/
#426 [15:18] <MrSwagMan666> we having same problem JesusGamer7 lol
#427 [15:18] <JesusGamer7> really?
#428 [15:18] <CubeTheThird> MrSwagMan666, go to https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-desktops/a4-4000-radeon-hd-7480d
#429 [15:18] <CubeTheThird> MrSwagMan666, there, under the Windows 10 x64, get the catalyst software
#430 [15:19] <CubeTheThird> MrSwagMan666, considering AMD stopped supporting it almost 5 years ago, I don't know if there will be much improvement with that update
#431 [15:19] <CubeTheThird> JesusGamer7, one moment
#432 [15:19] <MrSwagMan666> wait is my graphics card old?
#433 [15:21] <CubeTheThird> MrSwagMan666, well you have integrated graphics, and your CPU came out in 2013, so ya
#434 [15:21] <MrSwagMan666> oh
#435 [15:22] <CubeTheThird> JesusGamer7, download and install https://www.nvidia.com/Download/driverResults.aspx/153942/en-us
#436 [15:23] <MrSwagMan666> how do i get those
#437 [15:24] <MrSwagMan666> nvidia
#438 [15:24] <CubeTheThird> MrSwagMan666, you have AMD graphics, because you have an AMD CPU
#439 [15:24] <MrSwagMan666> how can i change it
#440 [15:24] <CubeTheThird> MrSwagMan666, your computer is a desktop?
#441 [15:24] <MrSwagMan666> yes
#442 [15:24] <CubeTheThird> MrSwagMan666, you could by an Nvidia graphics card
#443 [15:25] <MrSwagMan666> oh i have to buy it
#444 [15:25] <CubeTheThird> MrSwagMan666, ya. It's hardware. You'd have to physically install it into your computer
#445 [15:25] <MrSwagMan666> oh wow
#446 [15:26] <MrSwagMan666> why cant i get Radeon Software Crimson Edition Beta because its the newsest ne
#447 [15:26] <CubeTheThird> MrSwagMan666, sure. You could try those
#448 [15:27] <MrSwagMan666> ok
#449 [15:27] * a_dark_bringer [webchat@128.153.168.125] has joined #minecrafthelp
#450 [15:27] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#451 [15:28] <a_dark_bringer> How long will it take for a request to be seen by the minecraft help people?
#452 [15:28] <CubeTheThird> a_dark_bringer, do you mean customer support?
#453 [15:32] <a_dark_bringer> Yes
#454 [15:33] <JesusGamer7> ok the driver is installing
#455 [15:33] <CubeTheThird> a_dark_bringer, hard to say. That information isn't public anymore. Usually a couple weeks is the norm, depending on the request
#456 [15:33] <a_dark_bringer> Okay thank you
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#458 [15:47] * Alexey [webchat@c-73-155-70-205.hsd1.tx.comcast.net] has joined #minecrafthelp
#459 [15:48] <Alexey> um yes i seem to run into a problem everytime i try to log in into the minecraft luncher my account is payed and everything but i can't sign in
#460 [15:51] <CubeTheThird> Alexey, what happens exactly? does it give you an error?
#461 [15:54] <Alexey> i can log in into mojang but not minecraft.net or the minecraft luncher i tried changing my password but nothing has worked i even tried using my username instead of my email just in case but still hasn't worked
#462 [15:56] <Alexey> it says sorry! make sure you are online and try again.
#463 [15:56] <Alexey> i tried uninstalling the luncher and still hasn't worked
#464 [15:59] <CubeTheThird> Alexey, are you using a VPN or a proxy?
#465 [16:01] * dd [webchat@b399e670.virtua.com.br] has joined #minecrafthelp
#466 [16:02] <dd> hello! I can´t get to start the game. I donwlouded the laucher and instaled it , but the game do not start
#467 [16:15] <Alexey> im not using either
#468 [16:16] <CubeTheThird> ??> Alexey tools/hjt
#469 [16:16] <Mightyena> Alexey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#470 [16:16] <Mightyena> Alexey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#471 [16:20] * kai [webchat@213.205.241.35] has joined #minecrafthelp
#472 [16:20] <kai> helo
#473 [16:20] * kai is now known as Guest65527
#474 [16:20] <Guest65527> nani
#475 [16:20] <Alexey> i don't have a virus
#476 [16:21] <Alexey> im pretty sure
#477 [16:21] <Guest65527> ?
#478 [16:21] <GreyVulpine> Let us make sure
#479 [16:21] <Alexey> that lowkey sounds sketchy fam
#480 [16:21] <GreyVulpine> https://en.wikipedia.org/wiki/HijackThis
#481 [16:22] <Guest65527> hello
#482 [16:22] <GreyVulpine> Hello
#483 [16:22] <Guest65527> can you help me
#484 [16:22] <GreyVulpine> With?
#485 [16:23] <Guest65527> my minecraft hasnt been working for ages and ive now been told to run its app data folder and when i try nothing happens
#486 [16:23] <GreyVulpine> What are you doing with the appdata folder?
#487 [16:24] <Guest65527> i was told to run it to check errors
#488 [16:24] <GreyVulpine> Run it how?
#489 [16:24] <Guest65527> to see what was going wrong
#490 [16:24] <Alexey> https://paste.ubuntu.com/p/w46k24sPpP/
#491 [16:25] <Guest65527> its weird but i was sent to a site
#492 [16:25] <GreyVulpine> Alexey - So, what that report tells us, is that you've been trying either pirate minecraft or use an alt dispenser.
#493 [16:25] <Guest65527> https://minecrafthopper.net/help/guides/finding-minecraft-data-folder/
#494 [16:26] <Guest65527> this is the website it sent me to
#495 [16:26] <Alexey> i have a legit minecraft account lol
#496 [16:26] <GreyVulpine> Guest65527 - Start from the beginning. What was the original issue?
#497 [16:26] <Alexey> and whats a alt dispenser
#498 [16:26] <GreyVulpine> Alexey - People wanting a second or third account for free
#499 [16:26] <Alexey> my friend gave me a account but never seemed to work
#500 [16:26] <Alexey> if thats the problem?
#501 [16:27] <GreyVulpine> And now you can't log into the official launcher because of that
#502 [16:27] <Alexey> well idk if its because of that and i dont think it is
#503 [16:27] <GreyVulpine> It is
#504 [16:27] <Alexey> what can i do
#505 [16:27] <GreyVulpine> ??> Alexey win/hosts/edit
#506 [16:27] <Mightyena> Alexey: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#507 [16:27] <Mightyena> Alexey: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#508 [16:29] * Guest65527 [webchat@213.205.241.35] has quit. (Quit: webchat.esper.net)
#509 [16:29] <Alexey> okay
#510 [16:29] <Alexey> what else kik
#511 [16:29] <GreyVulpine> Got the file open?
#512 [16:29] <Alexey> lol*
#513 [16:29] <Alexey> yes sir
#514 [16:29] <GreyVulpine> Look towards the bottom. You have two lines.
#515 [16:29] <GreyVulpine> 35.156.90.191 authserver.mojang.com
#516 [16:29] <GreyVulpine> 35.156.90.191 sessionserver.mojang.com
#517 [16:29] <GreyVulpine> Yes?
#518 [16:29] <Alexey> yes
#519 [16:29] * Kai [webchat@213.205.241.35] has joined #minecrafthelp
#520 [16:29] <GreyVulpine> Delete them both. Save the file. Go to the minecraft/mojang website and change your password.
#521 [16:29] <Kai> Kai
#522 [16:30] <GreyVulpine> Then try logging into the launcher then
#523 [16:30] <Alexey> thank you
#524 [16:30] <Kai> ok im back the site crashed
#525 [16:30] * Kai is now known as Guest60528
#526 [16:30] * Guest60528 [webchat@213.205.241.35] has quit. (Client Quit)
#527 [16:31] <Alexey> and it works thank you
#528 [16:31] * Alexey [webchat@c-73-155-70-205.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#529 [16:48] * Jake [webchat@cpe-71-79-239-134.columbus.res.rr.com] has joined #minecrafthelp
#530 [16:48] * ryan7 [webchat@mobile-107-77-215-92.mobile.att.net] has joined #minecrafthelp
#531 [16:49] <ryan7> hello having an issue with my minecraft on switch. when go to sign in i get a could that sends me to microsoft i enter it get a successful entry then still receive a fail on my end
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#533 [16:53] * Khrisp [webchat@cpe-71-79-239-134.columbus.res.rr.com] has joined #minecrafthelp
#534 [16:54] <Khrisp> Hello, im unable to login to my account. I believe i never activated the account after the migrate so it wont let me log in.
#535 [17:01] * Andy [webchat@209-161-244-88.cpe.teksavvy.com] has joined #minecrafthelp
#536 [17:03] * ProHydro [webchat@047-024-172-123.res.spectrum.com] has joined #minecrafthelp
#537 [17:03] <ProHydro> I can't login to my account, I'm trying to buy the game but it won't let login to the account I made
#538 [17:03] <Andy> hey so, so I decided to try playing mincraft after a long ass time & so I wanted to change my skin but as I tried, its asking me for the security questions. And unfortunately this account was made by my dad a long time before, so neither he or I can access it to retreive the answers for the questions
#539 [17:21] * max1 [webchat@162-196-138-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#540 [17:22] * DerBlauLetsPlay [webchat@HSI-KBW-078-042-224-041.hsi3.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#541 [17:22] <max1> minecraft is stuck on mojang loading screen
#542 [17:22] <DerBlauLetsPlay> Hello, i can´t start Minecraft 1.8.9
#543 [17:23] <DerBlauLetsPlay> the error means: The game crashed whilst unexpected error
#544 [17:23] <DerBlauLetsPlay> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#545 [17:27] * DerBlauLetsPlay [webchat@HSI-KBW-078-042-224-041.hsi3.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
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#547 [17:32] * hepticfreeze [webchat@c-73-250-242-2.hsd1.de.comcast.net] has joined #minecrafthelp
#548 [17:34] <hepticfreeze> so I go on Minecraft luncher and I hit play and I get to a quarter left of loading and it says not responding
#549 [18:48] * ItsLuke [webchat@209-33-73-243.prclcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#550 [18:48] <ItsLuke> my minecraft wont stop crashing why is that
#551 [18:48] * ItsLuke [webchat@209-33-73-243.prclcmtc01.res.dyn.suddenlink.net] has quit. (Client Quit)
#552 [19:12] * Lucas [webchat@175.141.110.111] has joined #minecrafthelp
#553 [19:13] <Lucas> helllo?
#554 [19:13] <Lucas> I was changing my name, and accidentaly clicked "change name' when i wasn't finished
#555 [19:14] <Lucas> so i now have an Unfinished name
#556 [19:14] <Lucas> can i have my name reverted back to my old one and have me wait 30 days?
#557 [19:20] * xSkyKnightx [webchat@d24-57-11-9.home.cgocable.net] has joined #minecrafthelp
#558 [19:20] <xSkyKnightx> hello?
#559 [19:20] * xSkyKnightx [webchat@d24-57-11-9.home.cgocable.net] has quit. (Client Quit)
#560 [19:21] <Lucas> hi?
#561 [19:22] <Lucas> Please someone help me
#562 [19:24] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has joined #minecrafthelp
#563 [19:24] <Willjg123> CubeTheThird
#564 [19:24] <Willjg123> im having problems on connecting to the server.
#565 [19:25] <Lucas> what problem
#566 [19:25] <Willjg123> when i join the server. my minecraft keeps on crashing.
#567 [19:26] <Lucas> im not a support person..hmm..you using a client? what server
#568 [19:27] <Willjg123> minehut server
#569 [19:27] <Lucas> youre not using a client or forge. correct?
#570 [19:27] <Lucas> have you tried connecting to another server?
#571 [19:28] <Willjg123> yes. normal vanilla mc
#572 [19:28] <Willjg123> let me try connecting to another server. hang on
#573 [19:28] <Lucas> im just a guy like you so idk?
#574 [19:29] <Lucas> might be the server issue or smth? try seeing the crash report to see what's the problem
#575 [19:29] <Willjg123> other servers works
#576 [19:30] <Lucas> possibly server issue?
#577 [19:30] <Willjg123> idk man
#578 [19:30] <Lucas> minehut is a server hosting thing so maybe try another version of minecraft? the version you made your server on?
#579 [19:31] * Pat [webchat@dhcp-130-58-165-173.swarthmore.edu] has joined #minecrafthelp
#580 [19:31] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has quit. (Quit: webchat.esper.net)
#581 [19:32] <Pat> Hi, I was just wondering when the 10th anniversary sale ended. Was it a while ago?
#582 [19:33] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has joined #minecrafthelp
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#584 [19:33] <Willjg123> Lucas
#585 [19:33] <Lucas> ye?
#586 [19:33] <Lucas> Willjg123
#587 [19:34] <Willjg123> its the same version on what ive putted in minehut
#588 [19:34] <Willjg123> about last week, it perfectly works fine.
#589 [19:35] <Lucas> coolio
#590 [19:36] <Lucas> I was changing my name, and accidentaly clicked "change name' when i wasn't finished
#591 [19:36] <Lucas> now have an Unfinished name
#592 [19:36] <Lucas> can i have my name reverted back to my old one and have me wait 30 days?
#593 [19:36] <Lucas> please someone help
#594 [19:36] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has joined #minecrafthelp
#595 [19:36] <Willjg123> Lucas
#596 [19:36] <Lucas> yo?
#597 [19:36] <Willjg123> i disconnected so ye.
#598 [19:37] <Willjg123> i am activating my server.
#599 [19:37] <Lucas> ok?
#600 [19:37] * ssecretsharer [webchat@c-73-193-121-108.hsd1.wa.comcast.net] has joined #minecrafthelp
#601 [19:38] <Willjg123> its still starting though
#602 [19:39] <Willjg123> alright my server is online.
#603 [19:39] <Willjg123> i will try to join without crash
#604 [19:39] <Willjg123> it crashes
#605 [19:39] * Diamondshafttt [webchat@mw-esr1-72-49-38-194.fuse.net] has joined #minecrafthelp
#606 [19:40] <Lucas> oof
#607 [19:40] <Diamondshafttt> Hey.
#608 [19:40] * Steven [webchat@c-73-130-16-222.hsd1.pa.comcast.net] has joined #minecrafthelp
#609 [19:40] <Willjg123> alright here's the problem details: https://paste.ubuntu.com/p/swRksqMqSt/
#610 [19:40] <Diamondshafttt> So I cant login to my MC account. Followed every guide and advice I could get/find. Changed password. Waited cause it might've been overloaded I think it was called. 3 hours still nothing.
#611 [19:40] <Steven> how to use multiple worlds on a local bedrock server
#612 [19:41] <Diamondshafttt> .-.
#613 [19:41] <Willjg123> .-.
#614 [19:41] <Willjg123> .-.
#615 [19:41] <Steven> .-.
#616 [19:41] <Diamondshafttt> So hows your day.
#617 [19:42] <Diamondshafttt> Probably not good cuase you're in here.
#618 [19:42] <Willjg123> mc 1.14.4
#619 [19:42] <Willjg123> just keeps crashing
#620 [19:42] <Steven> Good, could be better if i could figure out how to load multiple worlds to my server
#621 [19:42] <Willjg123> do u guys have discord?
#622 [19:42] <Diamondshafttt> Could be better if I could log in and play with my friends.
#623 [19:42] <Diamondshafttt> Yeah I do.
#624 [19:42] <Diamondshafttt> We've already made such a strong connection here.
#625 [19:42] <Willjg123> i will dm you
#626 [19:43] <Lucas> lo;
#627 [19:43] <Lucas> lol
#628 [19:43] <Steven> yea lol
#629 [19:43] * Steven [webchat@c-73-130-16-222.hsd1.pa.comcast.net] has quit. (Client Quit)
#630 [19:43] <Lucas> Crashed Thread: 0 Java: Client thread Dispatch queue: com.apple.main-thread
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#632 [19:43] <Lucas> hn
#633 [19:43] <Lucas> willjg123
#634 [19:44] <Willjg123> ?
#635 [19:45] <Willjg123> wut?
#636 [19:45] <Lucas> i found that
#637 [19:45] <Lucas> seems to be smth with that?
#638 [19:45] <Willjg123> what is smth?
#639 [19:45] <Lucas> something
#640 [19:46] <Lucas> you can try the discord support for minecraft
#641 [19:46] <Willjg123> idk
#642 [19:46] <Lucas> they r helpful
#643 [19:46] <Willjg123> i am in the minecraft discord rn
#644 [19:46] <Lucas> ok
#645 [19:46] <Lucas> good
#646 [19:48] * Willjg123 [webchat@120.29.109.119-rev.convergeict.com] has quit. (Quit: webchat.esper.net)
#647 [19:51] <Lucas> i'd suggest asking there
#648 [19:56] * Joshua [webchat@cpe-58-166-82-215.bpbn-r-035.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#649 [19:59] <Joshua> Im having trouble loging into my account. when i first attempted to login a few months ago i realized i forgot my password and reset it. now for the last few months i have been getting a 'invalid username or password' message when attempting to log in to the launcher. Can you please tell me what is wrong and if i can fix it?
#650 [20:00] <Lucas> do you get the message logging into the website?
#651 [20:00] <Lucas> (im not a support dude)
#652 [20:01] <Joshua> When logging into the website the 'log in' button goes from green to grey, and it appears that nothing else happens.
#653 [20:01] <Joshua> and yeah that okay
#654 [20:02] <Lucas> then it seems ur password is not entirely corrrect when logging into launcher
#655 [20:02] <Lucas> make sure ur typing ur password correctlu
#656 [20:03] <Joshua> it has happened every time i've tried logging in. i've made entirely sure that i am typing it correctly. i will try again now.
#657 [20:05] <Joshua> the same has happened again :(
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#659 [20:48] * thegoosecity [webchat@d207-6-41-43.bchsia.telus.net] has joined #minecrafthelp
#660 [20:49] <thegoosecity> I can not break or place blocks. I am in creative and singleplayer with cheats on, I checked the controls already.
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