#1 [00:10] * jorgillo_yabox [webchat@177.237.28.24.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#2 [00:11] <jorgillo_yabox> good afternoon, to request reimbursement of the account
#3 [00:11] <GreyVulpine> jorgillo_yabox - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#4 [00:15] * jorgillo_yabox [webchat@177.237.28.24.cable.dyn.cableonline.com.mx] has quit. (Quit: webchat.esper.net)
#5 [00:38] * massdestruction [webchat@28-136.pool.cnw.net] has joined #minecrafthelp
#6 [00:38] <massdestruction> hello
#7 [00:38] * massdestruction [webchat@28-136.pool.cnw.net] has quit. (Client Quit)
#8 [01:03] * MassDestruction [webchat@28-136.pool.cnw.net] has joined #minecrafthelp
#9 [01:03] <MassDestruction> hello?
#10 [01:03] <MassDestruction> can someone help me rn
#11 [01:04] * MassDestruction [webchat@28-136.pool.cnw.net] has quit. (Client Quit)
#12 [01:28] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#13 [01:28] * ISLANDBNQ [webchat@120.29.109.119-rev.convergeict.com] has joined #minecrafthelp
#14 [01:29] <ISLANDBNQ> Mightyena
#15 [01:29] <ISLANDBNQ> can someone help me on launching mc?
#16 [01:31] <ISLANDBNQ> when i am launching the mcl it keeps on crrashing. and i need top delete launcher_profiles.json file
#17 [01:31] <ISLANDBNQ> Duck_
#18 [01:32] <ISLANDBNQ> PLS HELOP!!
#19 [01:41] <ISLANDBNQ> helloo!
#20 [01:41] <ISLANDBNQ> qwgdfryuedfgbvhjbdesrhya
#21 [01:41] <ISLANDBNQ> ]erAGfikdhfriogosfgh
#22 [01:42] <ISLANDBNQ> \dfgnfipafghntfg
#23 [01:42] * Absol kicked ISLANDBNQ from #minecrafthelp (Reason: SLANDBNQ :Stop spamming)
#24 [01:43] * PLSHELPME [webchat@120.29.109.119-rev.convergeict.com] has joined #minecrafthelp
#25 [01:43] <PLSHELPME> hello?
#26 [01:43] <PLSHELPME> i need help on laucnhing mcl
#27 [01:44] <PLSHELPME> can someojne just pls help me?
#28 [01:44] <PLSHELPME> @CubeTheThird
#29 [01:44] <PLSHELPME> @Lucas
#30 [01:45] <PLSHELPME> Absol
#31 [01:45] <PLSHELPME> i need help. please! i wanna play mc
#32 [01:45] <PLSHELPME> pls!!!!
#33 [01:48] * Bobinson [webchat@S01069050ca33bb33.ss.shawcable.net] has joined #minecrafthelp
#34 [01:49] * Bobinson [webchat@S01069050ca33bb33.ss.shawcable.net] has quit. (Client Quit)
#35 [01:58] <PLSHELPME> hello??????
#36 [01:58] <PLSHELPME> kick me!!
#37 [01:58] <PLSHELPME> for spamming
#38 [01:58] <PLSHELPME> ghryjr
#39 [01:59] <PLSHELPME> iuhrtguhtughuethgetu8gheughehtughetueughuergherhguehrgerhgerugherguergherguergheurghuerwgheurghuhruehrgherghehgueghuefghehgeurgherguehrguerghguerghegruergherguhegruegrhegruegrhegrhuegrhugrehuegrhuegrhugrhuegrhurthuegrhuegrPLSHELPME!!difhs0dfihsdhsfdyh
#40 [01:59] <PLSHELPME> wkeyukeykw
#41 [01:59] <PLSHELPME> y5u
#42 [01:59] <PLSHELPME> 5y
#43 [01:59] <PLSHELPME> ej6yjuety
#44 [01:59] <PLSHELPME> jet
#45 [01:59] * Absol kicked PLSHELPME from #minecrafthelp (Reason: LSHELPME :Stop spamming)
#46 [02:14] * piper [webchat@ip5f5acfb0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#47 [02:15] <piper> hello, I am trying to buy minecraft but it microsoft says that until the 16/12/19 I cannot because my email isn't verified or something, all I did was change my phone number and now I can't do anything for a month?
#48 [02:28] <Andrio> piper, where are you trying to buy it?
#49 [02:31] <piper> Germany
#50 [02:43] * gameboi [webchat@184-155-184-111.cpe.sparklight.net] has joined #minecrafthelp
#51 [02:44] <gameboi> hello I have tried to log into my account on the minecraft.net website and each time i attempt to log in the log in button doesnt seem to react
#52 [02:45] <gameboi> please help
#53 [02:45] <gameboi> please help
#54 [02:45] * gameboi [webchat@184-155-184-111.cpe.sparklight.net] has left #minecrafthelp
#55 [02:55] * WichtigesGucci [webchat@pub151248181164.dh-hfc.datazug.ch] has joined #minecrafthelp
#56 [02:58] <WichtigesGucci> Hii, I can not change myself in Minecraft, yesterday I tried it all the time but it did not work. Where I got up today
#57 [02:58] <WichtigesGucci> I changed my password, then I waited 20min, then I wanted to sign up, but was always the same. At my friend's happened exactly the same, and where it started, even in the same minute
#58 [02:58] <WichtigesGucci> I need help plz
#59 [02:59] <WichtigesGucci> http://prntscr.com/py21hu
#60 [03:00] <WichtigesGucci> But I always do the right password, and the right e-mail
#61 [03:06] <GreyVulpine> ??> WichtigesGucci tools/hjt
#62 [03:06] <Mightyena> WichtigesGucci: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#63 [03:06] <Mightyena> WichtigesGucci: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#64 [03:17] <WichtigesGucci> https://paste.ubuntu.com/p/qrTGXmgsTQ/
#65 [03:17] <WichtigesGucci> here is the link.
#66 [03:18] <GreyVulpine> Have you purchased minecraft?
#67 [03:20] <WichtigesGucci> yes
#68 [03:20] <WichtigesGucci> http://prntscr.com/py269v
#69 [03:21] <GreyVulpine> Ever pirate minecraft in the past?
#70 [03:22] <WichtigesGucci> what is this?
#71 [03:23] <WichtigesGucci> what is pirate minecraft?
#72 [03:23] <GreyVulpine> Ever played minecraft in the past without paying for it?
#73 [03:23] <WichtigesGucci> sorry, i come from germany, i can little bit english
#74 [03:23] <WichtigesGucci> Yes
#75 [03:24] <WichtigesGucci> But that was on another PC
#76 [03:24] <GreyVulpine> Well, that's why it's not working right now.
#77 [03:24] <GreyVulpine> ??> WichtigesGucci win/hosts/edit
#78 [03:24] <Mightyena> WichtigesGucci: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#79 [03:24] <Mightyena> WichtigesGucci: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#80 [03:25] <WichtigesGucci> But why could I play games yesterday, and also before 2 days etc?
#81 [03:25] * ivan` [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Quit: Leaving)
#82 [03:25] <WichtigesGucci> which start menu
#83 [03:26] <WichtigesGucci> WICH START Menu
#84 [03:28] * ivan` [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#85 [03:30] <WichtigesGucci> so
#86 [03:31] <WichtigesGucci> here http://prntscr.com/py28rs
#87 [03:31] <WichtigesGucci> And what should I do now?
#88 [03:32] <GreyVulpine> Bottom two lines. Delete them both. Save the file
#89 [03:32] * masterthief1568 [webchat@184-155-184-111.cpe.sparklight.net] has joined #minecrafthelp
#90 [03:32] <GreyVulpine> Change your password at mojang.com. then try minecraft again
#91 [03:33] <masterthief1568> tried resetting password multiple times has done nothing
#92 [03:33] <WichtigesGucci> yes thanks
#93 [03:33] <masterthief1568> even website does not load tried clicking log in button and the log in button does nothing
#94 [03:34] <GreyVulpine> ??> masterthief1568 tools/hjt
#95 [03:34] <Mightyena> masterthief1568: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#96 [03:34] <Mightyena> masterthief1568: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#97 [03:34] <WichtigesGucci> GreyVulpine can i close the editor?
#98 [03:34] <GreyVulpine> Yes
#99 [03:35] <WichtigesGucci> Do I have to do that again what Mightyena said?
#100 [03:35] <GreyVulpine> No
#101 [03:36] <WichtigesGucci> ok thankyou very much
#102 [03:36] <WichtigesGucci> ok thankyou very much
#103 [03:39] * WichtigesGucci [webchat@pub151248181164.dh-hfc.datazug.ch] has left #minecrafthelp
#104 [03:41] <masterthief1568> it constanly crashes
#105 [03:42] <masterthief1568> i tried to run it as admin and the app open for about 2 seconds and then crashes
#106 [03:46] * Vippi [webchat@82-203-174-100.bb.dnainternet.fi] has joined #minecrafthelp
#107 [03:52] * yochiman [webchat@58.238.93.39] has joined #minecrafthelp
#108 [03:53] <yochiman> HEY
#109 [03:54] <yochiman> I CANNOT LOG IN
#110 [03:54] <yochiman> I CHANGED MY PASSWORD 4 TIMES
#111 [03:55] <yochiman> BUT THERE IS ALREADY SAME ANSWER Login failed. Invalid username or password
#112 [03:55] <yochiman> ANYBODY THERE???????????
#113 [03:55] <GreyVulpine> ??> yochiman tools/hjt
#114 [03:55] <Mightyena> yochiman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#115 [03:55] <Mightyena> yochiman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#116 [03:57] <yochiman> https://paste.ubuntu.com/p/4Gmw86rw7d/
#117 [03:58] <GreyVulpine> You the only user on this computer?
#118 [03:58] <yochiman> yes
#119 [03:58] * KiwoNtV [webchat@247.91.198.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#120 [03:58] <GreyVulpine> Ever pirate minecraft before?
#121 [03:58] <yochiman> yes I id
#122 [03:58] <yochiman> *did
#123 [03:58] <GreyVulpine> And did you purchase minecraft afterwards?
#124 [03:58] <yochiman> yes I bought today
#125 [03:58] <KiwoNtV> Doe anyone know why my minecraft won't launch? Like not even the launcher itself, already reinstalled it
#126 [03:59] <GreyVulpine> yochiman - So, pirating minecraft with a third-party launcher makes changes to your computer which allows for login of compromised accounts.
#127 [04:00] <GreyVulpine> yochiman - I'd highly recommend removing those copies of minecraft before proceeding with this fix.
#128 [04:01] <yochiman> I re-install minecraft just before
#129 [04:01] <GreyVulpine> ??> yochiman win/hosts/edit
#130 [04:01] <Mightyena> yochiman: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#131 [04:01] <Mightyena> yochiman: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#132 [04:03] <yochiman> OK
#133 [04:03] <yochiman> I opened
#134 [04:03] <GreyVulpine> Look towards the bottom. You'll see two lines:
#135 [04:03] <GreyVulpine> 35.156.90.191 authserver.mojang.com
#136 [04:03] <KiwoNtV> Does anyone know why my minecraft won't launch? Like not even the launcher itself, already reinstalled it
#137 [04:03] <GreyVulpine> 35.156.90.191 sessionserver.mojang.com
#138 [04:03] <yochiman> yes
#139 [04:03] <yochiman> I saw those
#140 [04:03] <GreyVulpine> Remove them both. Save the file. Change your password, then try minecraft again
#141 [04:05] <KiwoNtV> I can not log in to the website because nothing happens when I click on "login"
#142 [04:05] <yochiman> I fixed it ty
#143 [04:05] <GreyVulpine> ??> KiwoNtV tools/hjt
#144 [04:05] <Mightyena> KiwoNtV: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#145 [04:05] <Mightyena> KiwoNtV: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#146 [04:05] <yochiman> love mojang
#147 [04:07] <KiwoNtV> ok
#148 [04:09] <KiwoNtV> https://paste.ubuntu.com/p/Y62rNTCdH7/
#149 [04:10] <GreyVulpine> ??> KiwoNtV win/hosts/edit
#150 [04:10] <Mightyena> KiwoNtV: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#151 [04:10] <Mightyena> KiwoNtV: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#153 [04:11] * yochiman [webchat@58.238.93.39] has quit. (Quit: webchat.esper.net)
#154 [04:12] <KiwoNtV> and now?
#155 [04:12] <GreyVulpine> Look towards the bottom. You'll see two lines:
#156 [04:12] <GreyVulpine> 35.156.90.191 authserver.mojang.com
#157 [04:13] <GreyVulpine> 35.156.90.191 sessionserver.mojang.com
#158 [04:13] <GreyVulpine> Remove them both. Save the file. Change your password, then try minecraft again
#159 [04:14] <KiwoNtV> But how am I supposed to change my password if I can not log in to the Minecraft.net site?
#160 [04:14] <GreyVulpine> You'll be able to after removing those two lines
#161 [04:16] <KiwoNtV> Okay, but now that I have no permission to save this file.
#162 [04:16] * xnrand [xnrand@2a01:4f8:202:62c8:786e:7261:6e64:0] has quit. (Quit: ರ_ರ)
#163 [04:16] * rymate1234 [~rymate123@too.cool.for.ipv4.at.rymate.co.uk] has quit. (Remote host closed the connection)
#164 [04:16] <KiwoNtV> Can I just save it in "Documents"?
#165 [04:16] <GreyVulpine> No.
#166 [04:16] * xnrand [xnrand@2a01:4f8:202:62c8:786e:7261:6e64:0] has joined #minecrafthelp
#167 [04:16] <GreyVulpine> You need to follow the exact instructions in opening it
#168 [04:16] <GreyVulpine> ??> KiwoNtV win/hosts/edit
#169 [04:16] <Mightyena> KiwoNtV: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#170 [04:16] <Mightyena> KiwoNtV: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#171 [04:17] * rymate1234 [~rymate123@too.cool.for.ipv4.at.rymate.co.uk] has joined #minecrafthelp
#172 [04:17] <KiwoNtV> but i have not a notepad
#173 [04:17] <KiwoNtV> i have the normal editor
#174 [04:17] <GreyVulpine> You have a notepad.
#175 [04:18] <KiwoNtV> no i have the normal editor
#176 [04:18] <GreyVulpine> Then run the normal editor as administrator
#177 [04:18] <KiwoNtV> okay
#178 [04:20] * Oscar [webchat@gprs-inet-180-233.elisa.ee] has joined #minecrafthelp
#179 [04:23] <Oscar> Hello, so i bought minecraft key and i wanted to redeem it, but i need to log-in and the system does not let me to log in even tho i made 3 different accounts, none of them are not working. I clicked atleast 200 times on the "LOG IN" button and all i got was that i had to click where the cars were.
#180 [04:23] <GreyVulpine> ??> Oscar tools/hjt
#181 [04:23] <Mightyena> Oscar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#182 [04:23] <Mightyena> Oscar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#183 [04:25] <Oscar> how does it help me to log in to the minecraft page?
#184 [04:26] <KiwoNtV> I can not open anything as an administrator
#185 [04:27] <KiwoNtV> Also cmd does not work
#186 [04:27] <Oscar> like what should i do restart the computer, wait or what?
#187 [04:28] <GreyVulpine> Oscar - Follow the instructions and we can continue
#188 [04:28] <GreyVulpine> KiwoNtV - So, are you on windows?
#189 [04:28] <KiwoNtV> yes
#190 [04:28] <KiwoNtV> windows 10
#191 [04:29] <GreyVulpine> KiwoNtV - So, in the lower left corner, do you have an icon for the magnifying glass?
#192 [04:29] <KiwoNtV> yes
#193 [04:30] <KiwoNtV> the search-icon
#194 [04:30] <GreyVulpine> KiwoNtV - Click on it. There will be a spot to type in at the bottom\
#195 [04:30] <GreyVulpine> KiwoNtV - At the bottom. Type in Notepad. Do you have a Notepad result pop up?
#196 [04:31] <KiwoNtV> Then comes the top editor and otherwise photo and audio editor and VideoPad video editor
#197 [04:32] <Oscar> which instructions?
#198 [04:32] <GreyVulpine> ??> Oscar tools/hjt
#199 [04:32] <Mightyena> Oscar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#200 [04:32] <Mightyena> Oscar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#201 [04:33] <GreyVulpine> KiwoNtV - What language are you running on windows?
#202 [04:34] <KiwoNtV> german
#203 [04:34] * Oscar [webchat@gprs-inet-180-233.elisa.ee] has quit. (Quit: webchat.esper.net)
#204 [04:38] <GreyVulpine> When I search for Notepad, I get this: https://imgur.com/a/dt3W5dm
#205 [04:38] <GreyVulpine> Do you not see that on your computer?
#206 [04:39] <KiwoNtV> oh yes, the exact icon just has the name Editor!7
#207 [04:39] <GreyVulpine> Then right click on it, and choose "Run as Administrator"
#208 [04:40] * Vippi [webchat@82-203-174-100.bb.dnainternet.fi] has joined #minecrafthelp
#209 [04:40] <GreyVulpine> https://imgur.com/Qn6RPR7
#210 [04:40] <KiwoNtV> It does not work. Nothing can I open as an administrator.
#211 [04:41] <Vippi> When trying to connect to realms this error pops up:
#212 [04:41] <Vippi> Internal Exception: java.ioException: An existing connecting was forcibly closed by the remote host
#213 [04:41] <Vippi> Anything i can do?
#214 [04:41] <KiwoNtV> does not happen
#215 [04:41] <GreyVulpine> KiwoNtV - What happens when you try?
#216 [04:42] <KiwoNtV> Nothing. It charges briefly but there is no error message and nothing opens
#217 [04:43] <GreyVulpine> Close any notepad or editor you already have open
#218 [04:44] <KiwoNtV> i have
#219 [04:44] <GreyVulpine> Are you the only user on this computer?
#220 [04:44] <GreyVulpine> Or do you share this computer with somebody else?
#221 [04:45] <KiwoNtV> No. I am the only user
#222 [04:47] * EnzoStriker99 [webchat@95.91.210.245] has joined #minecrafthelp
#223 [04:47] <EnzoStriker99> Hello anyone here right now?
#224 [04:48] * EnzoStriker99 [webchat@95.91.210.245] has quit. (Client Quit)
#225 [04:49] <KiwoNtV> I'm really worried because if I can not log in I can not play Minecraft anymore :(
#226 [04:52] * yoshi12112 [webchat@p57ACCEB2.dip0.t-ipconnect.de] has joined #minecrafthelp
#227 [04:53] <yoshi12112> hi
#228 [04:53] <yoshi12112> i only can Play demo mode
#229 [04:54] <GreyVulpine> KiwoNtV - Alrighty. Open up your file explorer.
#230 [04:54] <KiwoNtV> yes
#231 [04:54] <KiwoNtV> i have
#232 [04:55] <GreyVulpine> KiwoNtV - Go to C:\Windows\System32\drivers\etc
#233 [04:56] <KiwoNtV> i have
#234 [04:56] <GreyVulpine> Do you see a file named "hosts"
#235 [04:56] <KiwoNtV> yes
#236 [04:56] <GreyVulpine> Delete it
#237 [04:56] <KiwoNtV> ¨have i
#238 [04:56] <GreyVulpine> Then try logging into the website again
#239 [04:56] <GreyVulpine> When you do, change your password
#240 [04:57] <KiwoNtV> omg
#241 [04:57] <KiwoNtV> it actually works
#242 [04:57] <GreyVulpine> Now try minecraft
#243 [04:57] <KiwoNtV> but why i must change my password?
#244 [04:58] <yoshi12112> can someone help me ?
#245 [04:58] <KiwoNtV> the problem is that I can not open minecraft
#246 [04:58] <GreyVulpine> Now try minecraft
#247 [04:58] <KiwoNtV> So I can now install minecraft without changing my password?
#248 [04:59] <GreyVulpine> I would recommend changing your password
#249 [04:59] <KiwoNtV> okay
#250 [04:59] <KiwoNtV> i make it
#251 [05:00] <yoshi12112> @GreyVulpine can u help me ?
#252 [05:02] <KiwoNtV> so now I'm just the Minecraft folder back times to see if it works then ..
#253 [05:04] <yoshi12112> i can only Play demo mode but i bought the game
#254 [05:04] * V [webchat@c-73-15-160-19.hsd1.ca.comcast.net] has joined #minecrafthelp
#255 [05:05] <GreyVulpine> When did you buy the game?
#256 [05:05] * _Kunai_ [webchat@x4d03bfdf.dyn.telefonica.de] has joined #minecrafthelp
#257 [05:05] <yoshi12112> i dont know mabey 2 - 3 years ago
#258 [05:06] <GreyVulpine> Then you're not using the right email address to log in
#259 [05:06] <yoshi12112> i am
#260 [05:06] <KiwoNtV> thank you GreyVulpine
#261 [05:06] <KiwoNtV> it works
#262 [05:06] <KiwoNtV> now can i play minecraft :)
#263 [05:06] <GreyVulpine> yoshi12112 - If you were, you wouldn't get the "Play Demo" button
#264 [05:07] <V> Hi
#265 [05:07] <GreyVulpine> V - Hi
#266 [05:07] <yoshi12112> i tried every email i have
#267 [05:07] <V> I have a pretty big issue atm
#268 [05:07] <_Kunai_> hey i tried to login into my minecraft acc but i forgot the password so i wanted to reset it but i also forgot my mojang password and the mojang acc isnt verified so i cant login into mojang because i dont have my password
#269 [05:07] <GreyVulpine> _Kunai_ - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#270 [05:07] <KiwoNtV> The support here is really good! I thought you might not be able to solve my problems because I thought that was rare but I was wrong
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#272 [05:09] * KiwoNtV [webchat@247.91.198.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#273 [05:09] <V> Uh
#274 [05:09] <_Kunai_> thanks
#275 [05:10] * V [webchat@c-73-15-160-19.hsd1.ca.comcast.net] has joined #minecrafthelp
#276 [05:10] <V> Is anyone on that can help me with my issue atm?
#277 [05:11] <V> I'll just type my issue here I guess
#278 [05:13] <V> Its a Minecraft launcher issue. It updated 2-3 days ago. And after that, Minecraft launcher would not open.
#279 [05:13] <V> I destroyed years of work on a world that has been made with friends. I reinstalled Minecraft itself, removing the entire launcher and Minecraft application. Nothing.
#280 [05:14] <V> I reinstalled it all, and the Launcher will not start. I already tried the whole: Properites, making it go to Windows Patch 3 or something like that. Run as administrator. Nothing.
#281 [05:14] <V> I shut my computer down, reinstalled Minecraft. Nothing. Ive reinstalled Minecraft 7 times already. Ive uninstalled it 7 times as well. Ive waited a full 6 hours to remove the entire .minecraft file. Nothing. Its getting pretty frustrating to deal with. Its also 3:14 AM
#282 [05:16] <V> Ive been searching for idk. mojang support but since they moved it, I cant find a place to report this at
#283 [05:19] <GreyVulpine> https://www.minecraft.net/en-us/bugs/
#284 [05:22] <V> Is this a bug though?
#285 [05:23] * ChaosCatter [webchat@0542ba70.skybroadband.com] has joined #minecrafthelp
#286 [05:23] <ChaosCatter> Hi
#287 [05:23] <ChaosCatter> Um
#288 [05:23] <ChaosCatter> I have a problem loading up minecraft]
#289 [05:24] <ChaosCatter> i click on play
#290 [05:24] <ChaosCatter> and the bar gets to 75% then t crashes
#291 [05:24] <ChaosCatter> and comes up with a crash report
#292 [05:24] <ChaosCatter> Hello?
#293 [05:25] <ChaosCatter> ...
#294 [05:25] <V> You have to wait for someone to respond
#295 [05:26] <ChaosCatter> ok
#296 [05:26] <V> Im also with a bug
#297 [05:27] <V> I had to uninstall minecraft. several times. nothing. removed everything ive done. years of work for nothing
#298 [05:28] <ChaosCatter> oh
#299 [05:29] <V> hopefully you dont need to remove everything you did
#300 [05:29] <V> I did. and its been 2 days. its also 3:30 am for me atm. im pretty fustrated
#301 [05:30] <ChaosCatter> I see
#302 [05:30] <V> cant wait to tell my friends: hey. ive deleted the world we spent 5 years on. yeah.
#303 [05:30] <ChaosCatter> i cant play it at all
#304 [05:30] <V> same
#305 [05:30] <ChaosCatter> i got it today
#306 [05:30] <V> Did you try uninstalling?
#307 [05:31] <V> Or if you go to the minecraft launcher thing, it gives the prompt to fix it
#308 [05:32] <ChaosCatter> where is that?
#309 [05:32] <V> The same thing you downloaded
#310 [05:32] <V> If you double click it again it could give the repair or delete option
#311 [05:32] <V> its prob in ur downloads folder
#312 [05:33] <V> MinecraftInstaller.msi or something
#313 [05:33] <ChaosCatter> oh
#314 [05:33] <V> If it doesnt give the prompt to repair or remove then go to ur control panel
#315 [05:33] <V> and uninstall under Programs
#316 [05:34] <ChaosCatter> ok
#317 [05:35] <V> Try those
#318 [05:35] <V> If they dont work, let me know what the crash report says
#319 [05:35] <ChaosCatter> ok
#320 [05:38] <ChaosCatter> it didnt wrok
#321 [05:38] <V> Did you try both?
#322 [05:38] <ChaosCatter> ill uninstall it now
#323 [05:38] <V> Okay
#324 [05:39] <ChaosCatter> should i uninstall minecraft launcher?
#325 [05:40] <ChaosCatter> ?
#326 [05:40] <V> Yeah
#327 [05:40] <V> And Minecraft
#328 [05:41] <ChaosCatter> it only sayas minecraft launcher?
#329 [05:41] <V> Oh
#330 [05:41] <V> Okay
#331 [05:41] <V> uninstall that
#332 [05:42] <V> After that, go to Minecraft.net and download Minecraft again and let me know if it works
#333 [05:43] <ChaosCatter> no it still crashes
#334 [05:44] <V> Whats the crash support?
#335 [05:44] <V> report. sorry my heads spinning
#336 [05:44] <V> Also is this minecraft java or
#337 [05:45] <ChaosCatter> https://paste.gg/p/anonymous/d03088982ea4429ab574c416a21159f6/files/a7979bf02e82418ea38a87c652d48eec/raw
#338 [05:45] <ChaosCatter> there
#339 [05:46] <V> Cant open it
#340 [05:46] <ChaosCatter> oh
#341 [05:46] <V> Yeah no idea why
#342 [05:46] <V> But
#343 [05:46] <V> What does the error say?
#344 [05:46] <V> pretty sur eyou can type that
#345 [05:47] <ChaosCatter> Description: Initializiname
#346 [05:47] <ChaosCatter> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#347 [05:48] <V> To make it easier for you go and do Run and go to .minecraft file and click on the crash-reports
#348 [05:48] <V> oh ok
#349 [05:48] <ChaosCatter> i dont know what to do
#350 [05:48] <V> I sort of see the error already
#351 [05:48] <ChaosCatter> ?
#352 [05:48] <V> The driver does not appear to support OpenGL
#353 [05:49] <V> Ive seen that before
#354 [05:49] <ChaosCatter> i am gona request a refund
#355 [05:49] <V> here im not the one who got this error but
#356 [05:49] <V> https://www.minecraftforum.net/forums/support/java-edition-support/2920805-the-driver-does-not-appear-to-support-opengl
#357 [05:50] <V> You need to have the AMD Adrenalin 18.4.1 drivers or the NVIDIA GeForce 397.31 drivers installed for everything to run properly.
#358 [05:51] <ChaosCatter> ok
#359 [05:51] <V> Uh but
#360 [05:51] <V> before that
#361 [05:51] <V> press windows and x
#362 [05:52] <V> then go to device manager
#363 [05:52] <V> display adapters
#364 [05:52] <ChaosCatter> ok
#365 [05:52] <V> an update driver
#366 [05:53] <V> and*
#367 [05:53] <ChaosCatter> it says i dont ned to
#368 [05:54] <V> ok
#369 [05:54] <V> that means that its at its most updated
#370 [05:54] <V> this means you need to have the AMD Adrenalin 18.4.1 drivers or the NVIDIA GeForce 397.31 drivers installed for everything to run properly.
#371 [05:55] <V> btw uh
#372 [05:55] <V> this might be complicated so
#373 [05:55] <V> if your young you prob need an adult to help you with this
#374 [05:55] <ChaosCatter> ok
#375 [05:55] <V> https://www.amd.com/en/support
#376 [05:55] <V> https://www.nvidia.com/Download/index.aspx
#377 [05:55] <V> these two
#378 [05:55] <V> you need either one
#379 [05:56] <ChaosCatter> wdym?
#380 [05:56] <V> You have a windows pc right?
#381 [05:56] <ChaosCatter> yeah
#382 [05:56] <ChaosCatter> well dell
#383 [05:56] <V> so windows
#384 [05:56] <ChaosCatter> but it has windows
#385 [05:57] <V> The thing is
#386 [05:57] <ChaosCatter> yeah
#387 [05:57] <V> your pc, driver to be more specific
#388 [05:57] <V> cant run minecraft atm
#389 [05:57] <ChaosCatter> why not?
#390 [05:57] <V> The driver does not appear to support OpenGL
#391 [05:57] <V> is what the report says
#392 [05:57] <ChaosCatter> im getting a refuned
#393 [05:57] <V> you sure?
#394 [05:57] <ChaosCatter> screw this game
#395 [05:57] <V> You could just install the two things i sent you
#396 [05:58] <V> one of them
#397 [05:58] <V> that way itll most likely run
#398 [05:58] <ChaosCatter> ok fine
#399 [05:58] <V> You have to put ur pc details in it to get the right one though
#400 [05:58] <V> if you need help with that ask a parent or it should be located in the system
#401 [06:01] <V> Well its 4 am so i should prob sleep
#402 [06:01] <V> if you still need help go here
#403 [06:01] <V> https://www.minecraft.net/en-us/bugs/
#404 [06:01] <V> Best of luck
#405 [06:01] * V [webchat@c-73-15-160-19.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#406 [06:02] <ChaosCatter> oh
#407 [06:05] * natex [webchat@152.86.52.40] has joined #minecrafthelp
#408 [06:07] <natex> not sure if im at the right place but my launcher for java edition has not worked in three days and I have tried a lot of things to fix it but nothing has worked
#409 [06:14] * Leoon_YT [webchat@business-24-134-187-141.pool2.vodafone-ip.de] has joined #minecrafthelp
#410 [06:15] <Leoon_YT> uhm i need help with claiming the free copy of Minecraft Bedrock. Nothing happens when pressing claim button
#411 [06:24] * natex [webchat@152.86.52.40] has quit. (Quit: webchat.esper.net)
#412 [06:31] <Leoon_YT> ok i give up
#413 [06:31] * sonekox [webchat@87.125.135.9] has joined #minecrafthelp
#414 [06:32] * M3G1KNG [webchat@187-84-2-192.metroethernet.dynamic.fst.sp.faster.net.br] has joined #minecrafthelp
#415 [06:32] <M3G1KNG> eu queria saber porq minha conta nao faz login mais
#416 [06:32] <M3G1KNG> coloco o e-mail dela mais conta que ele nao existe
#417 [06:33] * sonekox [webchat@87.125.135.9] has quit. (Client Quit)
#418 [06:35] <M3G1KNG> How can I recover my account?
#419 [07:07] * looneybangs [webchat@pool-100-1-8-164.nwrknj.fios.verizon.net] has joined #minecrafthelp
#420 [07:08] <looneybangs> Minecraft 1.14.4 keeps crashing when I press play, mac os 10.10.5
#421 [07:10] * looneybangs [webchat@pool-100-1-8-164.nwrknj.fios.verizon.net] has quit. (Client Quit)
#422 [07:43] * AlphaByl [webchat@87.70.73.11] has joined #minecrafthelp
#423 [07:43] <AlphaByl> hello
#424 [07:44] * AlphaByl [webchat@87.70.73.11] has quit. (Client Quit)
#425 [08:04] * GameFlame232 [webchat@i5387C93F.versanet.de] has joined #minecrafthelp
#426 [08:05] <GameFlame232> I have a problem with joining some servers
#427 [08:05] <GameFlame232> the problem is io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further info
#428 [08:12] * Geert [webchat@d54C5C92F.access.telenet.be] has joined #minecrafthelp
#429 [08:12] <Geert> Hello?
#430 [08:12] * Geert [webchat@d54C5C92F.access.telenet.be] has quit. (Client Quit)
#431 [08:23] * EZL [webchat@222.125.182.58.starhub.net.sg] has joined #minecrafthelp
#432 [08:23] <EZL> I'm changing my security questions on mojang.net but on minecraft.net they aren't being changed. I can't access my profile. How can I fix this?
#433 [08:24] <EZL> Aaaand now it's fixed. Sorry for wasting your time
#434 [08:24] * EZL [webchat@222.125.182.58.starhub.net.sg] has quit. (Client Quit)
#435 [08:25] * Astro0 [webchat@shpd-178-69-95-117.vologda.ru] has joined #minecrafthelp
#436 [08:28] * mrsupershark [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#437 [08:28] <Astro0> Hello! There were two errors while paying by credit card and the payment was not counted. Then they wrote off two times the money for the game and no checks came about payment. How can I get my money back?
#438 [08:28] <mrsupershark> hey I cant play online in
#439 [08:29] <mrsupershark> can some one help
#440 [08:30] <mrsupershark> hi
#441 [08:31] <mrsupershark> is any one online and can help me?
#442 [08:33] * mrsupershark [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#443 [08:33] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#444 [08:33] <mrsupershark1> hey
#445 [08:34] <mrsupershark1> I need help with Minecraft it doesn't let me play online
#446 [08:46] * Astro0 [webchat@shpd-178-69-95-117.vologda.ru] has quit. (Quit: webchat.esper.net)
#447 [08:46] * GameFlame232 [webchat@i5387C93F.versanet.de] has quit. (Quit: webchat.esper.net)
#448 [08:48] <mrsupershark1> anyone on
#449 [08:48] <mrsupershark1> anyone on
#450 [08:50] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has left #minecrafthelp
#451 [08:51] * ddd [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#452 [08:51] <ddd> hey
#453 [08:51] <ddd> hey
#454 [08:52] * ddd [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has left #minecrafthelp
#455 [08:52] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#456 [08:53] <hi> hey i cant play online and i don't know why
#457 [08:54] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#458 [08:54] <hi> hey i cant play online and i don't know why
#459 [08:54] <CubeTheThird> hi, what happens when you try?
#460 [08:56] <hi> it say down for maintenance when its online and my friends are playing on it
#461 [08:56] <CubeTheThird> hi, is t his for just a specific server, or any?
#462 [08:56] <hi> any
#463 [08:57] <CubeTheThird> ??> hi tools/hjt
#464 [08:57] <Mightyena> hi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [08:57] <Mightyena> hi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [08:59] <hi> https://paste.ubuntu.com/p/SVwqgj6YcN/
#467 [09:01] <CubeTheThird> hi, hmm I'm not seeing anything standing out that would block the game. Let's have you run a malware scan just in case
#468 [09:01] <CubeTheThird> ??> hi av/adwcleaner
#469 [09:01] <Mightyena> hi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#470 [09:01] <Mightyena> hi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#471 [09:01] <hi> ok i will try
#472 [09:02] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#473 [09:07] * Starry_Night2122 [webchat@host18453911.direcway.com] has joined #minecrafthelp
#474 [09:08] <Starry_Night2122> hey guys, ive been having an issue with mine craft where i cant join any online servers yet i have all my firewalls down, signed out of my account and shut down my computor but it still wont let me on.
#475 [09:08] <CubeTheThird> Starry_Night2122, what happens when you try?
#476 [09:09] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#477 [09:09] <Starry_Night2122> lemme get on and see hand on
#478 [09:09] <hi> still cant play online
#479 [09:10] <CubeTheThird> hi, same message?
#480 [09:10] <hi> yep
#481 [09:10] <CubeTheThird> hi, what region are you in?
#482 [09:11] <hi> uk
#483 [09:11] <CubeTheThird> Starry_Night2122, what region are you in?
#484 [09:12] <Starry_Night2122> usa
#485 [09:13] <CubeTheThird> Starry_Night2122, hmm ok so probably not the same issue. Did you find the error message?
#486 [09:13] <Starry_Night2122> no, still loading
#487 [09:14] <CubeTheThird> ??> hi launcher/log
#488 [09:14] <Mightyena> hi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#489 [09:14] <hi> ok
#490 [09:15] * Greymagic27 waves to CubeTheThird
#490 [09:15] <CubeTheThird> o/
#491 [09:16] * _Kunai_ [webchat@x4d03bfdf.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#492 [09:19] <hi> https://paste.ubuntu.com/p/22wxDqfK9w/
#493 [09:20] <CubeTheThird> hi, hmm the log seems to be missing stuff. Can you open the .minecraft folder?
#494 [09:20] <hi> how do I do that?
#495 [09:20] <CubeTheThird> ??> hi win/.minecraft
#496 [09:20] <Mightyena> hi: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#497 [09:20] <hi> ok
#498 [09:21] <CubeTheThird> hi, once there, see if you can find a file called latest.log
#499 [09:24] * sebastian [webchat@ip-88-152-178-165.hsi03.unitymediagroup.de] has joined #minecrafthelp
#500 [09:24] <hi> i see one called logs not latest.logs
#501 [09:24] * sebastian [webchat@ip-88-152-178-165.hsi03.unitymediagroup.de] has quit. (Client Quit)
#502 [09:25] <Starry_Night2122> "Internal Exception: java.io.IOException: An existing connection was forcibily closed by the remote host"
#503 [09:25] <CubeTheThird> hi, what about launcher_log ?
#504 [09:25] <CubeTheThird> Starry_Night2122, are you using a VPN or proxy ?
#505 [09:25] <Starry_Night2122> no
#506 [09:25] <hi> i have that
#507 [09:25] <CubeTheThird> ??> Starry_Night2122 tools/hjt
#508 [09:25] <Mightyena> Starry_Night2122: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#509 [09:25] <Mightyena> Starry_Night2122: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#510 [09:25] <CubeTheThird> hi, open it, copy the text onto http://paste.ubuntu.com and give the URL here.
#511 [09:26] <hi> ok
#512 [09:27] <hi> https://paste.ubuntu.com/p/h75VM9Z3Z9/
#513 [09:28] <CubeTheThird> hi, does your issue occur with vanilla 1.14.4 ?
#514 [09:28] <hi> yes
#515 [09:29] <Starry_Night2122> https://paste.ubuntu.com/p/7jr2DjR3gY/
#516 [09:29] <CubeTheThird> hi, hmm. The only other thing I can recommend trying is changing your DNS server
#517 [09:29] <CubeTheThird> ??> hi net/dns/public
#518 [09:29] <Mightyena> hi: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#519 [09:29] <Mightyena> hi: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#520 [09:30] <hi> can i deleted everything and reinstall mc?
#521 [09:31] <CubeTheThird> hi, sure
#522 [09:31] <CubeTheThird> ??> hi win/reinst
#523 [09:31] <Mightyena> hi: You may need to reinstall the locally installed files that Minecraft puts into place.
#524 [09:31] <Mightyena> hi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#525 [09:32] <hi> ok thx for helping
#526 [09:32] <CubeTheThird> Starry_Night2122, one moment
#527 [09:33] <CubeTheThird> ??> Starry_Night2122 av/mcafee
#528 [09:33] <Mightyena> Starry_Night2122: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#529 [09:33] <Mightyena> Starry_Night2122: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#530 [09:35] <Starry_Night2122> and what will this do?
#531 [09:35] <CubeTheThird> Starry_Night2122, should help with your connectivity issues
#532 [09:36] <Starry_Night2122> ah allrighty. do i have to like uninstall mcafee?
#533 [09:37] <CubeTheThird> Starry_Night2122, that's the recommendation yes
#534 [09:37] <Starry_Night2122> alright, any idea how to?
#535 [09:37] <CubeTheThird> ??< Starry_Night2122 av/mcafee/uninstall
#536 [09:37] <CubeTheThird> ??< Starry_Night2122 av/mcafee/remove
#537 [09:37] <CubeTheThird> gah what was that factoid
#538 [09:41] <CubeTheThird> Starry_Night2122, see https://service.mcafee.com/webcenter/faces/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?articleTitle=McAfee+KB+-+Comment+supprimer+des+produits+McAfee+d%27un+PC+sous+Windows+%28TS101331%29&locale=en-CA&_adf.ctrl-state=1a6a6gir7l_75&wc.contextURL=%2Fspaces%2Fcp&articleId=TS101331&_afrLoop=879035011834544#!
#539 [09:41] <CubeTheThird> Starry_Night2122, there's a download on that page called MCPR tool, which will help with it
#540 [09:47] <hi> i have a new problem
#541 [09:47] <hi> https://paste.ubuntu.com/p/GKpgcXxNy9/
#542 [09:48] <CubeTheThird> hi, what happens when you try going to this page: https://resources.download.minecraft.net/b4/b47f27a1dd9514b820738987ea26770ef290e3f4
#543 [09:49] * Starry_Night2122 [webchat@host18453911.direcway.com] has quit. (Quit: webchat.esper.net)
#544 [09:49] <hi> notthing
#545 [09:51] <CubeTheThird> hi, like, no errors or anything?
#546 [09:52] <hi> no errors
#547 [09:52] <hi> just lines for code
#548 [09:53] <CubeTheThird> hi, I take it this issue only started happening recently?
#549 [09:53] <hi> yep
#550 [09:53] <hi> today
#551 [09:53] <CubeTheThird> hi, did you recently install or update anything?
#552 [09:53] <hi> yes
#553 [09:54] <hi> it made me
#554 [09:54] <CubeTheThird> hi, like Windows update?
#555 [09:54] <hi> yes
#556 [09:54] <CubeTheThird> hi, hmm, I'm gonna have you try something
#557 [09:54] <CubeTheThird> ??> hi win/cmd/admin
#558 [09:54] <Mightyena> hi: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#559 [09:54] <hi> ok
#560 [09:55] <hi> is this in run
#561 [09:56] <CubeTheThird> hi, if you're doing it from the run menu, press ctrl + shift + enter to run it as administrator
#562 [10:00] <hi> ok done that
#563 [10:01] <CubeTheThird> hi, there, run this command: netsh winsock reset
#564 [10:02] <hi> done
#565 [10:02] <CubeTheThird> hi, once that's done, it should ask you to reboot
#566 [10:03] <hi> yes
#567 [10:05] * Starry_Night2122 [webchat@host18453911.direcway.com] has joined #minecrafthelp
#568 [10:06] <Starry_Night2122> hey guys, uninstalling mcafee didnt help
#569 [10:08] <CubeTheThird> Starry_Night2122, and you're getting the same error message as before, on any server?
#570 [10:08] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#571 [10:08] <Starry_Night2122> yeah
#572 [10:08] <CubeTheThird> Starry_Night2122, can you run a test on speedtest.net
#573 [10:09] <hi> hi I am back
#574 [10:09] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has quit. (Client Quit)
#575 [10:10] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#576 [10:10] <hi> why is my mc broken
#577 [10:10] * will_craft10 [webchat@bd06f263.virtua.com.br] has joined #minecrafthelp
#578 [10:11] <Starry_Night2122> PING ms 779 DOWNLOAD Mbps 34.19 UPLOAD Mbps 0.27
#579 [10:11] <will_craft10> uh
#580 [10:11] <will_craft10> hey
#581 [10:12] <CubeTheThird> Starry_Night2122, hmm your upload speeds are quite low. That could definitely be a contributing factor
#582 [10:12] <Starry_Night2122> how can i fix it??
#583 [10:12] <will_craft10> yo, Im having some trouble logging into my account, can someone help??
#584 [10:12] <CubeTheThird> will_craft10, what trouble?
#585 [10:13] <CubeTheThird> Starry_Night2122, are you using a wired or wireless internet connection?
#586 [10:13] <Starry_Night2122> wired
#587 [10:13] <hi> @CubeTheThird I rebooted
#588 [10:13] <CubeTheThird> hi, no change?
#589 [10:13] <will_craft10> I put in my log in info correctly, though, it keeps saying its invalid, so, of course, I wait a day and it still hasn't changed
#590 [10:13] <hi> yep
#591 [10:13] <CubeTheThird> hi, are you on a public connection, like at a school or library?
#592 [10:13] <hi> no
#593 [10:14] <CubeTheThird> will_craft10, are you using a proxy or a VPN?
#594 [10:14] <will_craft10> nope
#595 [10:14] <CubeTheThird> Starry_Night2122, were you previously able to connect to these servers?
#596 [10:14] <CubeTheThird> ??> will_craft10 tools/hjt
#597 [10:14] <Mightyena> will_craft10: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#598 [10:14] <Mightyena> will_craft10: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#599 [10:14] <Starry_Night2122> yeah
#600 [10:14] <CubeTheThird> Starry_Night2122, did anything change recently? new router/modem perhaps?
#601 [10:15] <Starry_Night2122> no everything stayed the same
#602 [10:15] <CubeTheThird> Starry_Night2122, can you test connecting to this server: mctest.ae97.net
#603 [10:16] <Starry_Night2122> on mc?
#604 [10:16] <hi> why is my mc broken
#605 [10:18] <CubeTheThird> Starry_Night2122, yes that's right
#606 [10:18] <Starry_Night2122> tried connecting, got message from ealrier instantly
#607 [10:18] <CubeTheThird> hi, good question. It's as though something is blocking your connections
#608 [10:18] <CubeTheThird> Starry_Night2122, remind me what the messages is
#609 [10:20] <Starry_Night2122> Internal exception: java.io.IOException: an existing connection was forcibly closed by the remote host
#610 [10:20] <hi> how do i stop it blocking my connection
#611 [10:21] <CubeTheThird> hi, the problem is that we don't know what's blocking it
#612 [10:21] <will_craft10> cube
#613 [10:21] <will_craft10> https://paste.ubuntu.com/p/ww6nbBSJBV/
#614 [10:21] <hi> oh
#615 [10:21] <CubeTheThird> ??> will_craft10 info/mcleaks
#616 [10:21] <Mightyena> will_craft10: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#617 [10:21] <Mightyena> will_craft10: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#618 [10:25] <CubeTheThird> sorry I g2g
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#621 [11:20] * Kael1 [webchat@ip68-104-184-157.ph.ph.cox.net] has joined #minecrafthelp
#622 [11:21] <Kael1> Since the new launcher update, I am no longer able to actually connect to minecraft. It claims that I am not able to connect to the internet and will not log me in, however I am able to access the internet and even send this help. This has become very troublesome as I am currently in the process of trying to set up a minecraft server, and can't a
#623 [11:21] <Kael1> ctually access the game. I tried logging out and logging back in but now I can't even log back into the launcher. Please help...
#624 [11:25] * Kael1 [webchat@ip68-104-184-157.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#625 [11:30] * jen [webchat@pool-108-52-14-128.phlapa.fios.verizon.net] has joined #minecrafthelp
#626 [11:31] <jen> I purchased minecraft through the website minecraft.net on my ipad. I pushed the button to download macos nothing downloads.
#627 [11:34] * jen [webchat@pool-108-52-14-128.phlapa.fios.verizon.net] has quit. (Client Quit)
#628 [11:46] * sak [webchat@97-120-65-3.ptld.qwest.net] has joined #minecrafthelp
#629 [11:47] <sak> I have just built a new PC and download minecraft launcher. Every time I try to launch the game, it say it crashed and then wouldn't let me view the crash report. What is going on? Is it my PC?
#630 [11:48] * sak [webchat@97-120-65-3.ptld.qwest.net] has quit. (Client Quit)
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#632 [12:01] * lorenzo03102000 [webchat@ppp-159-126.21-151.wind.it] has joined #minecrafthelp
#633 [12:02] <lorenzo03102000> because of an arrest that came to me, the world was not saved and when I reopened Minecraft the world is no longer seen (it cannot read it)
#634 [12:03] <lorenzo03102000> I also wrote on the minecraft link bug site:https://bugs.mojang.com/browse/MC-165807?filter=-2
#635 [12:04] <Anali> I purchased Minecraft in 2014 and it has been a while since I do not play, but yesterday when I logged in my account, it said that I did not buy the game
#636 [12:06] <Anali> because it's been almost 5 years since the purchase, I don't have the Transaction ID
#637 [12:12] <Greymagic27> ??> Anali account/send-email
#638 [12:12] <Mightyena> Anali: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#639 [12:13] <Greymagic27> Give as much information as possible
#640 [12:14] <Anali> is there any way that i can search for the transaction id?
#641 [12:14] * sikoly999 [webchat@host-109-110-139-157.kabelszat2002.hu] has joined #minecrafthelp
#642 [12:14] * EnLaJuega [webchat@dynamic-ip-1815509831.cable.net.co] has joined #minecrafthelp
#643 [12:15] <sikoly999> Hello, I have 'No internet connection!' on the console at the start but I have internet working fine
#644 [12:15] <Greymagic27> ??> Anali account/trans-id
#645 [12:15] <Mightyena> Anali: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#646 [12:15] <Greymagic27> sikoly999, Hi. Let's start by checking for any programs that may be causing the issue.
#647 [12:15] <Greymagic27> ??> sikoly999 tools/hjt
#648 [12:15] <Mightyena> sikoly999: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#649 [12:15] <Mightyena> sikoly999: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#650 [12:15] <EnLaJuega> Hello, I made my payment but I was not given the game, what can be done in this case?
#651 [12:16] <Greymagic27> ??> EnLaJuega account/send-email
#652 [12:16] <Mightyena> EnLaJuega: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#653 [12:18] * lorenzo031020004 [webchat@ppp-159-126.21-151.wind.it] has joined #minecrafthelp
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#655 [12:22] <sikoly999> https://paste.ubuntu.com/p/Dj8F8rF3Jk/
#656 [12:26] <lorenzo031020004> due to a windows shutdown, the world was not saved and when I reopened Minecraft the world was no longer read
#657 [12:28] * Wford98 [webchat@no-mans-land.m247.com] has joined #minecrafthelp
#658 [12:28] <Wford98> hell refund order
#659 [12:28] * will_craft10 [webchat@bd06f263.virtua.com.br] has quit. (Quit: webchat.esper.net)
#660 [12:31] * sikoly999 [webchat@host-109-110-139-157.kabelszat2002.hu] has quit. (Quit: webchat.esper.net)
#661 [12:32] <lorenzo031020004> help me
#662 [12:36] * jurd [webchat@215.10.158.104.in-addr.arpa] has joined #minecrafthelp
#663 [12:36] * sikoly999 [webchat@host-109-110-139-157.kabelszat2002.hu] has joined #minecrafthelp
#664 [12:37] <jurd> hi i am having trouble getting my mincraft launcher to open i have tryed trouble shooting it on my own updates all drivers and such but nothing seems to be working
#665 [12:38] <sikoly999> https://paste.ubuntu.com/p/Dj8F8rF3Jk/
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#667 [12:45] <sikoly999> 'No internet connection!' is in the console at the launcher
#668 [12:48] * wizs [~znc@185.21.67.193] has quit. (Remote host closed the connection)
#669 [12:58] * jurd [webchat@215.10.158.104.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#670 [13:31] * junebug32106 [webchat@47.195.239.175] has joined #minecrafthelp
#671 [13:31] <junebug32106> I don't have access to the email on my account anymore and I can't reset my password
#672 [13:33] * Lory1210 [webchat@host21-197-dynamic.22-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#673 [13:36] <Lory1210> Hi, i have a problem with my account. I've bought minecraft several years ago, but i haven't played it for 4-5 years. Now if i try to login, it says that email or password is wrong. I've tried to change my password but it doesn't work, any ideas?
#674 [13:40] * Malte [webchat@c-155f235c.04-400-7462671.bbcust.telenor.se] has joined #minecrafthelp
#675 [13:52] <Malte> Hello ?
#676 [13:53] * qwertyop12345 [webchat@toroon4686w-lp130-03-64-229-230-149.dsl.bell.ca] has joined #minecrafthelp
#677 [13:53] <qwertyop12345> what is error code -805306369
#678 [13:54] * Ex0_Frosty [webchat@23.227.142.226] has joined #minecrafthelp
#679 [13:54] <Ex0_Frosty> hi
#680 [13:55] * qwertyop12345 [webchat@toroon4686w-lp130-03-64-229-230-149.dsl.bell.ca] has quit. (Client Quit)
#681 [14:05] * Ken [webchat@64-33-80-240-dynamic.midco.net] has joined #minecrafthelp
#682 [14:06] <Ken> I have been unable to log into my account after waiting and reseting my password.
#683 [14:27] <Ex0_Frosty> same
#684 [14:38] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#685 [14:38] <hi> hey I cant play Minecraft online
#686 [14:40] <hi> can someone help me
#687 [14:40] <hi> @CubeTheThird hi
#688 [14:41] <Ex0_Frosty> HELP
#689 [14:42] <hi> i want to play online
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#691 [14:45] * hi [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#692 [14:46] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#693 [14:46] <mrsupershark1> I cant play Minecraft online can someone plz help me
#694 [14:47] <GreyVulpine> And why can't you?
#695 [14:48] <mrsupershark1> i don't know
#696 [14:50] <mrsupershark1> its says server down for maintenance when it not
#697 [14:51] <GreyVulpine> How do you know it's not?
#698 [14:52] <mrsupershark1> my friends are on it and its says that when i try to join any server
#699 [14:56] <mrsupershark1> how do i fix this
#700 [14:59] <mrsupershark1> ?
#701 [15:00] <GreyVulpine> Who's hosting the server?
#702 [15:00] <mrsupershark1> i don't know
#703 [15:00] <mrsupershark1> its called mux
#704 [15:00] <GreyVulpine> What's the address?
#705 [15:01] <mrsupershark1> play.muxmc.net
#706 [15:04] <mrsupershark1> can you join it?
#707 [15:09] <mrsupershark1> i want to play online
#708 [15:11] <GreyVulpine> Did you pay for minecraft?
#709 [15:11] <mrsupershark1> yes
#710 [15:12] <GreyVulpine> ??> mrsupershark1 tools/hjt
#711 [15:12] <Mightyena> mrsupershark1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#712 [15:12] <Mightyena> mrsupershark1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#713 [15:13] <mrsupershark1> https://paste.ubuntu.com/p/vCHTXFmcVy/
#714 [15:16] * Thor11dy12 [webchat@pool-173-77-175-108.nycmny.fios.verizon.net] has joined #minecrafthelp
#715 [15:18] <mrsupershark1> is that good?
#716 [15:19] <Thor11dy12> I am unable to log into my minecraft account on this pc, either through the java client (invalid username/password) even after reset, or the webpage, where I am able to get past login screen, captcha is prompted and passed then the website does not advance to the next page, rather it just sits on the login page
#717 [15:26] <mrsupershark1> https://paste.ubuntu.com/p/vCHTXFmcVy/
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#719 [15:29] * Ex0_Frosty [webchat@23.227.142.226] has joined #minecrafthelp
#720 [15:29] <Ex0_Frosty> help i want to play
#721 [15:36] <Lory1210> i have a problem with my account. I've bought minecraft several years ago, but i haven't played it for 4-5 years. Now if i try to login, it says that email or password is wrong. I've tried to change my password but it doesn't work, any ideas?
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#724 [15:40] <Thor11dy12> same problem that I am having, but in my case I play everyday but today the username/password are not working and resetting the password has not resolved the issue
#725 [15:41] * coco [webchat@cpe-76-91-241-119.socal.res.rr.com] has joined #minecrafthelp
#726 [15:43] <coco> hi i cannot log into my minecraft amount. i have changed my pass multiple times and it still doesn't work. it says it cannot connect to our servers and please make sure that you are online and that Minecraft is not blocked. i am online and minecraft is not blocked. i can log into the minecraft website, but it does not work on the minecraft launche
#727 [15:43] <coco> r
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#732 [16:19] * Calavera_exe_777 [webchat@static-193-68-62-95.ipcom.comunitel.net] has joined #minecrafthelp
#733 [16:24] <Calavera_exe_777> Hi. I have bougth minecraft this afternoo. I have created one account and downloaded the game. But when I open the game and I try to login, say me that the email or the password are wrong,
#734 [16:29] * Champion [webchat@209.126.88.162] has joined #minecrafthelp
#735 [16:29] <Champion> helo
#736 [16:31] <Champion> I cannot log into my account because i dont have access to the email accosiated and forgot my security questions, what should i do?
#737 [16:32] * ok [webchat@net-47-53-216-80.cust.vodafonedsl.it] has joined #minecrafthelp
#738 [16:32] <ok> hello
#739 [16:32] <ok> i can't login
#740 [16:32] <ok> help
#741 [16:33] * ok [webchat@net-47-53-216-80.cust.vodafonedsl.it] has quit. (Client Quit)
#742 [16:48] * Darkly [webchat@c-24-9-82-76.hsd1.co.comcast.net] has joined #minecrafthelp
#743 [16:48] <Darkly> Hi
#744 [16:50] <Darkly> I have been having issues loging in I havent been able to log in on this computer I dont have access to this email's inbox anymore so I cant reset the password ofr it
#745 [16:52] <Thor11dy12> looks like all of us are having the same issue
#746 [16:53] <Ex0_Frosty> yea
#747 [16:53] <Ex0_Frosty> how did you find this?
#748 [16:54] <Thor11dy12> through the minecraft support page
#749 [16:54] <Ex0_Frosty> yea i at first thought it was sketch though
#750 [16:54] <Thor11dy12> I even thought this was account specific so I purchased a second account, but having the same issue there as well
#751 [16:55] <Ex0_Frosty> i can give u an alt
#752 [17:01] <Thor11dy12> at this point I already have two accounts....
#753 [17:07] * shade [webchat@173-27-236-9.client.mchsi.com] has joined #minecrafthelp
#754 [17:08] <shade> anyone there
#755 [17:14] <Thor11dy12> just us :)
#756 [17:14] * Thor11dy12 [webchat@pool-173-77-175-108.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#757 [17:32] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. (Read error: Connection reset by peer)
#758 [17:36] * Mike4 [webchat@pool-108-49-200-101.bstnma.fios.verizon.net] has joined #minecrafthelp
#759 [17:36] <Mike4> i can no longer use my minecraft username to log into minecarft and play
#760 [17:37] <Mike4> ive had the game since 2012 and ive always used my username and password to log in
#761 [17:37] * Ckanmckenzie5 [webchat@ip68-231-95-177.ph.ph.cox.net] has joined #minecrafthelp
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#763 [17:37] * anthonypie [webchat@71.147.50.165] has joined #minecrafthelp
#764 [17:38] <GreyVulpine> Mike4 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#765 [17:38] <anthonypie> hey I have been trying to buy a realm but it wont let me
#766 [17:43] <Mike4> already did that
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#770 [18:19] * tortipug [webchat@c-73-3-195-83.hsd1.co.comcast.net] has joined #minecrafthelp
#771 [18:22] <tortipug> after paying and downloading minecraft java edition the game continues to crash immediately after starting game. I have never gotten past the first step of walking. Do you have to be updated to Windows10 to allow correct operation of this game?
#772 [18:22] * grimmsauce [webchat@173-28-217-122.client.mchsi.com] has joined #minecrafthelp
#773 [18:22] <grimmsauce> I cannot login
#774 [18:24] <tortipug> was this message for me?
#775 [18:25] * grimmsauce [webchat@173-28-217-122.client.mchsi.com] has quit. (Client Quit)
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#779 [19:15] <Lord_Crayfish> My Minecraft java edition does not allow me to join worlds, both offline and multiplayer, and I can only sometimes load up Minecraft. I have a really beefy computer and made sure that I am using the right display adapter and have updated all my drivers. I have tried many things including uninstalling the launcher, uninstalling the game files, unins
#780 [19:15] <Lord_Crayfish> talling and reinstalling different java versions both 32 and 64 bit, I have tried using different versions, I have restarted my computer, I tried leaving Minecraft alone for a week and more. I only want to play minecraft and would be grateful for your help. Thank you. My error code is "-805306369"
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#784 [19:40] <Rage> Hello! I am currently having a problem with accessing a friend's server, each time I try to log onto it I get one of two errors, the first being I am in the world for a second and then it boots me, then displays "Invalid move player packet received", or it doesn't allow me on at all and displays, "Internal Exception: java.io.IOException: An existin
#785 [19:40] <Rage> g connention was forcibly closed by the remote host", I have no idea what is causing these errors, do you think you could help in anyway? If not that is fine.
#786 [19:53] * hoi__jty [webchat@c-73-158-199-31.hsd1.ca.comcast.net] has joined #minecrafthelp
#787 [19:54] <hoi__jty> um i cant open minecrafts launcher on my linux computer anymore it suddenly didnt want to pen anymore,what ca i do?
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#790 [20:26] * nickname [webchat@fl-67-232-56-66.dhcp.embarqhsd.net] has joined #minecrafthelp
#791 [20:26] <nickname> ok so i need help
#792 [20:26] <nickname> anyone on?
#793 [20:27] <nickname> ok well i hope someone is listening
#794 [20:27] <nickname> i need help migrating my legacy account
#795 [20:27] <nickname> i have the username and password, NOTHING ELSE
#796 [20:27] <nickname> i do not have the email
#797 [20:28] <nickname> so i cannot contact the processing service for the transaction ID
#798 [20:28] <Andrio> nickname, try each of your email addresses.
#799 [20:28] <nickname> i have
#800 [20:30] <Andrio> ??> nickname account/trans-ID
#801 [20:30] <Mightyena> nickname: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#802 [20:31] <nickname> ye but the bank wants my original email
#803 [20:31] <nickname> thats the problem
#804 [20:31] <nickname> i dont have it
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#814 [22:08] <Nash> I cannot log in to my friends' server
#815 [22:09] <Nash> with the reason io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out
#816 [22:10] <Nash> i tried to restart, redownload Minecraft Launcher
#817 [22:10] <Nash> But my other friends successfully log in to my friends' private server
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#819 [22:39] <TrulyMayhem> I'm assuming this is going to be a full automated chat?
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#821 [23:44] * Hal_Hally [webchat@208.103.167.126] has joined #minecrafthelp
#822 [23:45] <Hal_Hally> Hello
#823 [23:49] <Hal_Hally> I cannot log into my account. This happened a month after I changed my username and haven't been able to log in since 9/2/19. This could not be fixed by a password reset because I no longer have access to the email address that I used to make the account.
#824 [23:50] <Andrio> ??> Hal_Hally account/trans-ID
#825 [23:50] <Mightyena> Hal_Hally: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
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#827 [23:54] <need_help> hi i have a code for minecraft i brought from eb games and i cant redeem it ive been trying for months
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