#1 [00:07] * matt700 [webchat@cpe-72-130-249-160.hawaii.res.rr.com] has joined #minecrafthelp
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#3 [02:56] * yago [webchat@203.136.117.91.dynamic.reverse-mundo-r.com] has joined #minecrafthelp
#4 [02:56] <yago> hello
#5 [02:56] <yago> i need help
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#9 [06:40] * TakeTheFish [webchat@adsl-ull-101-183.40-151.wind.it] has joined #minecrafthelp
#10 [06:40] <TakeTheFish> hi
#11 [06:40] <TakeTheFish> i need help
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#13 [06:58] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Remote host closed the connection)
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#17 [07:56] * biopflaumenmus [webchat@dyndsl-087-245-044-139-teleos.ewe-ip-backbone.de] has joined #minecrafthelp
#18 [07:56] <biopflaumenmus> can you help me with something?
#19 [07:56] <Greymagic27> biopflaumenmus, Hi. What with?
#20 [07:57] <biopflaumenmus> so, i bought the minecraft java edition from the official page a cuple days ago, and i was able to start it like twice, but now its wont start anymore
#21 [07:58] <Greymagic27> Are we talking about the launcher or the actual game here?
#22 [07:58] <biopflaumenmus> the launcher starts with no problem, but the game wont
#23 [07:58] <Greymagic27> ??> biopflaumenmus launcher/log-txt
#24 [07:58] <Mightyena> biopflaumenmus: We need to see your full launcher log, which is created in the game directory.
#25 [07:58] <Mightyena> biopflaumenmus: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#26 [08:00] <biopflaumenmus> ok, how do i open the folder?
#27 [08:00] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#28 [08:00] <Greymagic27> ??> biopflaumenmus win/.minecraft
#29 [08:00] <Mightyena> biopflaumenmus: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#30 [08:01] <biopflaumenmus> done
#31 [08:01] <Greymagic27> biopflaumenmus, Great. Can you send the URL here?
#32 [08:02] <biopflaumenmus> https://paste.ubuntu.com/p/BN2XF4NXFG/
#33 [08:02] <Greymagic27> Thanks.
#34 [08:02] <Greymagic27> Could you wait for the game to crash, then send the log?
#35 [08:02] <biopflaumenmus> yes
#36 [08:06] <biopflaumenmus> https://paste.ubuntu.com/p/dzJz4T3yD7/
#37 [08:06] <Greymagic27> ??> biopflaumenmus av/adwcleaner
#38 [08:06] <Mightyena> biopflaumenmus: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#39 [08:06] <Mightyena> biopflaumenmus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#40 [08:08] <biopflaumenmus> i scanned and it found 27 elements
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#42 [09:22] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#43 [09:29] * Jack_ [webchat@0.sub-174-226-4.myvzw.com] has joined #minecrafthelp
#44 [09:30] <Jack_> hey so i entered a code and it has been the spinning wheel saying placing order for 3 hours
#45 [09:30] <Jack_> what can i do to help it?
#46 [09:32] * Jack_ [webchat@0.sub-174-226-4.myvzw.com] has quit. (Client Quit)
#47 [09:38] * Jack_ [webchat@mail.stcva.org] has joined #minecrafthelp
#48 [09:38] <Jack_> so i tried to make an account and pay with a code
#49 [09:38] <Jack_> and it just has been loading for almost 3 hours
#50 [09:38] <Jack_> saying placing order
#51 [09:39] <Jack_> what can i do about this?
#52 [09:39] * dodo71 [webchat@109.116.100.241] has quit. (Quit: webchat.esper.net)
#53 [10:24] * Anonymous_L [webchat@95.10.7.114.dynamic.ttnet.com.tr] has joined #minecrafthelp
#54 [10:25] <Anonymous_L> hey there people of minecraft. for some reason minecraft is unable to launch ever since i deleted it 2d ago. i deleted it, and redownloaded it. it hits me with the exit code 1 error. no matter what version, it does not work. neither optifine nor vanilla.
#55 [10:27] * MrItamar [webchat@95.86.113.25] has joined #minecrafthelp
#56 [10:29] <MrItamar> my minecraft isn't working please help!
#57 [10:29] <Anonymous_L> ur problem?
#58 [10:32] <Anonymous_L> MrItamar
#59 [10:33] * Anonymous_L [webchat@95.10.7.114.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#60 [10:33] * odinson [webchat@CPEac202ed6f4d3-CMac202ed6f4d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#61 [10:34] <odinson> Hi, if Mojang support hasn't emailed me back for 2 days now over a code that doesn't seem to be redeemable, what shpuld I do?
#62 [10:47] * oriental [~Exacerang@119.42.115.150] has joined #minecrafthelp
#63 [11:32] * helpme [webchat@128.163.237.214] has joined #minecrafthelp
#64 [11:34] <helpme> Hi, I know my username and password but cannot log into my laptop without answering security questions that I no longer know the answer to. I've tried resetting these security questions, but I no longer have access to the email my account is based on. I've tried to reset the password for my email, but there is no phone number or alternative email a
#65 [11:34] <helpme> ttached so I can't reset the password. please help! thank u :)
#66 [11:36] <mattym> ??> helpme account/send-email
#67 [11:36] <Mightyena> helpme: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#68 [11:42] * CreamyKing [webchat@host86-173-218-73.range86-173.btcentralplus.com] has joined #minecrafthelp
#69 [11:43] <CreamyKing> Hello, My minecraft is stuck at the mojang screen, i think i tried everything to resolve the issue however nothing works.
#70 [11:44] <mattym> ??> CreamyKing av/adwcleaner
#71 [11:44] <Mightyena> CreamyKing: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#72 [11:44] <Mightyena> CreamyKing: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#73 [11:46] * CreamyKing [webchat@host86-173-218-73.range86-173.btcentralplus.com] has quit. (Client Quit)
#74 [11:50] * CreamyKing [webchat@host86-173-218-73.range86-173.btcentralplus.com] has joined #minecrafthelp
#75 [11:50] <CreamyKing> Thanks for helping :)
#76 [11:50] * CreamyKing [webchat@host86-173-218-73.range86-173.btcentralplus.com] has quit. (Client Quit)
#77 [12:35] * MathildeLouise [webchat@188-176-114-127-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#78 [12:36] <MathildeLouise> Hello so my Minecraft won't startup saying quote "minecraft an unexpected issue occurred and the game has crashed. we're sorry for the inconvenience" can anyone help?
#79 [12:36] <mattym> ??> MathildeLouise launcher/log
#80 [12:36] <Mightyena> MathildeLouise: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#81 [12:39] <MathildeLouise> https://paste.ubuntu.com/p/JHJHP7ncHC/
#82 [12:40] <mattym> MathildeLouise, Is this the first time you are running the game, or is it a new issue that just started for you?
#83 [12:40] <MathildeLouise> first time running the game on my mac
#84 [12:41] <mattym> MathildeLouise, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#85 [12:41] <MathildeLouise> yes a have a antivirus, firewall software indeeed
#86 [12:41] <MathildeLouise> I
#87 [12:41] <mattym> MathildeLouise, Which ones? (brand)
#88 [12:42] <MathildeLouise> "LifeSaveTm"
#89 [12:43] <mattym> MathildeLouise, Ok lets see if its just a bad file.
#90 [12:43] <mattym> ??> MathildeLouise mac/reinst/manual
#91 [12:43] <Mightyena> MathildeLouise: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#92 [12:43] <Mightyena> MathildeLouise: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#93 [12:44] <MathildeLouise> by saves folder u mean all the documents that ends with "txt."
#94 [12:44] <mattym> MathildeLouise, No
#95 [12:45] <mattym> MathildeLouise, If you have not run the game before, just delete everything in the minecraft folder
#96 [12:45] <MathildeLouise> yessir
#97 [12:45] <MathildeLouise> Minecraft folder cleared.
#98 [12:46] * MathildeLouise [webchat@188-176-114-127-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#99 [12:50] * MathildeLouise [webchat@188-176-114-127-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#100 [12:50] <MathildeLouise> Hi
#101 [12:50] <MathildeLouise> https://paste.ubuntu.com/p/JHJHP7ncHC/
#102 [12:50] <mattym> MathildeLouise, Did you try to restart the game after clearing the folder?
#103 [12:51] <MathildeLouise> Yees now when I open up Minecraft it is just all blank xD
#104 [12:51] <MathildeLouise> just a blank page
#105 [12:51] <mattym> MathildeLouise, Ok, sounds like the Antivirus or Firewall is blocking something from downloading properly.
#106 [12:52] <mattym> MathildeLouise, Can you try temporarily disabling them, then try the game again?
#107 [12:52] <MathildeLouise> okay just a sec
#108 [12:52] * RocketNinja15 [webchat@static-173-51-147-194.lsanca.fios.frontiernet.net] has joined #minecrafthelp
#109 [12:53] <RocketNinja15> I have a question about realms and how they update
#110 [12:54] <mattym> RocketNinja15, They are "always up to date", but when new versions are released they do not begin the update until the owner logs in for the first time.
#111 [12:54] <RocketNinja15> In 1.15 the neather will be redone but what will happen to your builds
#112 [12:54] <mattym> RocketNinja15, Nothing
#113 [12:54] <RocketNinja15> Or portals
#114 [12:54] <mattym> RocketNinja15, During updates, nothing happens to already created areas.
#115 [12:54] <RocketNinja15> Ok
#116 [12:54] <RocketNinja15> thank you
#117 [12:55] <RocketNinja15> 1.15 gets released in December right?
#118 [12:55] * MathildeLouise [webchat@188-176-114-127-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#119 [12:55] <mattym> RocketNinja15, Updates never have set release dates. Also 1.15 is not the one that will be adding the nether changes.
#120 [12:56] <RocketNinja15> Right srry
#121 [12:56] * RocketNinja15 [webchat@static-173-51-147-194.lsanca.fios.frontiernet.net] has quit. (Client Quit)
#122 [12:59] * MiasBlaine [webchat@92-110-2-159.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#123 [13:01] <MiasBlaine> I can't log in to my account. it gives me the message "invalid email or password". I haven't been able to log in after I bought the game and it's been two weeks since then. I hope you could help me with this problem
#124 [13:01] <mattym> MiasBlaine, Have you tried to get a password reset?
#125 [13:01] <MiasBlaine> yes, a couple of times
#126 [13:02] <mattym> MiasBlaine, Were you able to set a new one, or did it not send the email to do so?
#127 [13:02] <MiasBlaine> It let me change it
#128 [13:02] <mattym> ??> MiasBlaine tools/hjt
#129 [13:02] <Mightyena> MiasBlaine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [13:02] <Mightyena> MiasBlaine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#131 [13:03] <MiasBlaine> thank you, I will do that
#132 [13:04] <MiasBlaine> It tells me I can't download it since this is for microsoft and not mac, what must i do now?
#133 [13:04] <mattym> MiasBlaine, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#134 [13:05] <MiasBlaine> yes I have a default firewall in my settings
#135 [13:05] <mattym> ??> MiasBlaine mac/hosts
#136 [13:05] <Mightyena> MiasBlaine: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#137 [13:05] <Mightyena> MiasBlaine: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#138 [13:08] * MiasBlaine [webchat@92-110-2-159.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#139 [13:08] <MiasBlaine> I got disconnected from the site, does it still have my previous chat?
#140 [13:09] <mattym> MiasBlaine, Yes, I will send the last bit of instructions again.
#141 [13:09] <mattym> ??> MiasBlaine mac/hosts
#142 [13:09] <Mightyena> MiasBlaine: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#143 [13:09] <Mightyena> MiasBlaine: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#144 [13:09] <MiasBlaine> ok thanks
#145 [13:09] <MiasBlaine> so i copied the text from the file, but where do I have to put it in?
#146 [13:09] <mattym> MiasBlaine, In the page Mightyena provided
#147 [13:10] <mattym> MiasBlaine, Just put the text in the big box, but anything in the Poster box, then hit the Paste! button on the page.
#148 [13:10] <mattym> MiasBlaine, Copy the address/url/link to the new page it takes you to and provide that here.
#149 [13:10] <MiasBlaine> https://paste.ubuntu.com/p/QsphcdTg8R/
#150 [13:10] <MiasBlaine> thanks you
#151 [13:10] <mattym> ??> MiasBlaine info/mcleaks
#152 [13:10] <Mightyena> MiasBlaine: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#153 [13:10] <Mightyena> MiasBlaine: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#154 [13:10] <mattym> ??> MiasBlaine mac/hosts/edit
#155 [13:10] <Mightyena> MiasBlaine: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#156 [13:10] <Mightyena> MiasBlaine: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#157 [13:11] <mattym> MiasBlaine, I need to edit those instructions. The should say that after you follow the instructions to enable the root user, you also need to follow the instructions that page has for logging is as the root user
#158 [13:11] <MiasBlaine> ok
#159 [13:11] <MiasBlaine> i will go over it carefully
#160 [13:14] <MiasBlaine> so i'm in the file on terminal now
#161 [13:15] <MiasBlaine> what do i do now?
#162 [13:20] <MiasBlaine> should i delete it all, or do i need to add something?
#163 [13:22] * nifel87 [webchat@93-41-3-205.ip79.fastwebnet.it] has joined #minecrafthelp
#164 [13:22] * MiasBlaine [webchat@92-110-2-159.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#165 [13:22] <MiasBlaine> Hello, It is me again. I got disconnected again I think
#166 [13:23] <nifel87> Is anyone there?
#167 [13:23] <nifel87> helloo??
#168 [13:23] * nifel87 [webchat@93-41-3-205.ip79.fastwebnet.it] has quit. (Client Quit)
#169 [13:24] <MiasBlaine> yes
#170 [13:24] <MiasBlaine> oh
#171 [13:24] * MiasBlaine [webchat@92-110-2-159.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#172 [13:25] * MiasBlaine [webchat@92-110-2-159.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#173 [13:25] <MiasBlaine> hi, me again again
#174 [13:26] <MiasBlaine> I did the stuff from the previous chat room
#175 [13:32] * MathildeLouise [webchat@188-176-114-127-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#176 [13:32] <MathildeLouise> Hello
#177 [13:32] <MathildeLouise> Do we have moderators in here?
#178 [13:32] <MiasBlaine> idk
#179 [13:32] <MathildeLouise> Just wanna say thanks to the guy who helped me before
#180 [13:32] <mattym> MiasBlaine, Did you delete the lines with Mojang in them from the hosts file?
#181 [13:33] <MathildeLouise> MATTYM!!
#182 [13:33] <MathildeLouise> LOVE U
#183 [13:33] <MathildeLouise> It works now
#184 [13:33] <MathildeLouise> thx to me and you
#185 [13:33] <MiasBlaine> no not yet
#186 [13:33] <mattym> Was it the firewall or av blocking it?
#187 [13:33] <MiasBlaine> i'll do that now thanks for telling
#188 [13:33] <MathildeLouise> YESSIR
#189 [13:33] <MiasBlaine> no i don't think so
#190 [13:33] <MathildeLouise> stupid firework shit
#191 [13:33] <Absol> MathildeLouise: Please keep it civil
#192 [13:33] <MathildeLouise> Oh sorry
#193 [13:33] <MathildeLouise> But I'm just so happy
#194 [13:34] <mattym> MiasBlaine, Dont worry the firewall thing was not for you
#195 [13:34] <MathildeLouise> Love to ya'll<3
#196 [13:34] <MiasBlaine> oh ok
#197 [13:34] <MiasBlaine> i deleted the lines, what next?
#198 [13:34] <MathildeLouise> Especially +mattym luv u
#199 [13:34] <MathildeLouise> <333
#200 [13:34] * MathildeLouise [webchat@188-176-114-127-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#201 [13:34] <mattym> MiasBlaine, Save the file, then try to log in.
#202 [13:34] <MiasBlaine> ok, thanks a lot
#203 [13:35] <mattym> MiasBlaine, If it works, make sure to change the password after.
#204 [13:35] <MiasBlaine> ok, will do!
#205 [13:35] <mattym> MiasBlaine, And also at some point log back into your regular user account on the Mac and not the root user. You only needed to be on the root user to properly edit the file.
#206 [13:35] <MiasBlaine> it works! thank you so so so so much
#207 [14:04] * T [webchat@c-73-193-21-76.hsd1.wa.comcast.net] has joined #minecrafthelp
#208 [14:04] <T> Minecraft launch in Java Edition is not working? version 1.14.4
#209 [14:04] * T is now known as Guest98104
#210 [14:06] <Guest98104> Minecraft launch is not working, java edition, version 1.14.4. It says no connection and will not refresh no matter how many times i try. Launching fails.
#211 [14:12] * mary [webchat@c-73-68-214-115.hsd1.nh.comcast.net] has joined #minecrafthelp
#212 [14:13] <mary> I want to play minecraft on my iMac. Is this possible?
#213 [14:15] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 206 seconds)
#214 [14:22] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#215 [14:59] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#216 [14:59] <mrsupershark1> hey I cant play mc online
#217 [15:01] <mrsupershark1> hi
#218 [15:02] <mrsupershark1> hi
#219 [15:03] <mrsupershark1> https://paste.ubuntu.com/p/vCHTXFmcVy/
#220 [15:06] <mrsupershark1> anyone on
#221 [15:08] <mrsupershark1> https://paste.ubuntu.com/p/vCHTXFmcVy/
#222 [15:10] <mrsupershark1> can someone help me
#223 [15:56] * FNXH2 [webchat@b1b71c31.virtua.com.br] has joined #minecrafthelp
#224 [15:57] <FNXH2> hey, my minecraft launcher isn't openning, i reinstaled it 2 times, and closed all process in the task Manager, any suggest?
#225 [15:59] * FNXH2 [webchat@b1b71c31.virtua.com.br] has quit. (Client Quit)
#226 [16:00] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#227 [16:10] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#228 [16:53] * Sammie [webchat@campus-103-092.ucdavis.edu] has joined #minecrafthelp
#229 [16:55] <Sammie> So a bunch of my friends have been having the same issue trying to play the game through the Twitch app. It says "missing file" but when they check their files, the file is actually right where it's supposed to be. The file name is jna-4.4.0.jar and at least three of my friends have reported the same error.
#230 [16:59] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#231 [17:02] <Sammie> is there a way for me to post a screenshot on here>
#232 [17:02] <Sammie> ?*
#233 [17:03] <CubeTheThird> ??> Sammie imgur
#234 [17:03] <Mightyena> Sammie: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#235 [17:04] <Sammie> https://imgur.com/DWVGESO
#236 [17:04] <Sammie> that's what they all got, on different computers in different states
#237 [17:07] <CubeTheThird> Sammie, sorry I don't have the full context. Who's "they"
#238 [17:07] <Sammie> my three friends who all had the issue
#239 [17:08] <CubeTheThird> Sammie, are you experiencing this issue?
#240 [17:08] <Sammie> Not personally, but I'd like to help them solve the issue and they don't have time to ask themselves
#241 [17:08] <Sammie> One of them did provide me with a screenshot, which is the same as what a different friend showed me while screensharing through Discord
#242 [17:08] <CubeTheThird> Sammie, does this occur with an unmodded version of the game?
#243 [17:09] <Sammie> I've asked one of them to try playing vanilla through Twitch to see if it's the Twitch app causing the issue but they haven't tried it yet.
#244 [17:09] <Sammie> Should I come back later when I have more info?
#245 [17:09] <CubeTheThird> Sammie, I'd recommend it. Also note that only the vanilla game using the official launcher from Mojang is supported here
#246 [17:10] <Sammie> I'm aware. I know it's not the modpack causing the issue because it works for everyone else. I suspect it's either the Twitch app causing the issue or their firewall. Either way, I'll come back when I have more information.
#247 [17:11] <Sammie> Thanks for the help, at least
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#249 [17:55] * G8 [webchat@047-026-128-034.res.spectrum.com] has joined #minecrafthelp
#250 [17:55] <G8> Can someone point me to the link where I can view the backlog for support requests?
#251 [17:56] <G8> The link I received back in September is no longer available
#252 [18:01] * MMayhem27 [webchat@c-73-174-77-70.hsd1.pa.comcast.net] has joined #minecrafthelp
#253 [18:02] <MMayhem27> I logged into my Microsoft account on my phone and now I cant connect to my friends world on my PC. It wont show the invite on my laptop or show they are active.
#254 [18:02] * MMayhem27 [webchat@c-73-174-77-70.hsd1.pa.comcast.net] has quit. (Client Quit)
#255 [18:16] * rey [webchat@c-98-199-64-184.hsd1.tx.comcast.net] has joined #minecrafthelp
#256 [18:16] <rey> hello
#257 [18:16] <rey> So my launcher isn't working
#258 [18:17] <rey> and I just installed Minecraft. yesterday
#259 [18:17] <rey> and I just installed Minecraft. yesterday
#260 [18:19] * rey [webchat@c-98-199-64-184.hsd1.tx.comcast.net] has left #minecrafthelp
#261 [18:21] * leanne [webchat@cpe-144-132-17-78.rjui-cr-101.win.vic.bigpond.net.au] has joined #minecrafthelp
#262 [18:22] <leanne> can't connect other MacBooks lan server on my mac
#263 [18:23] * adam [webchat@173-19-207-238.client.mchsi.com] has joined #minecrafthelp
#264 [18:23] * adam is now known as Guest40951
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#267 [18:58] * Dylan [webchat@75.182.210.168] has joined #minecrafthelp
#268 [19:01] <Dylan> Hey, I've just bought the game with a new account since I lost my old account and I downloaded the launcher and the launcher is telling me "invalid email or password", but I know my information is correct. I'm also having issues logging into the Minecraft website; it doesnt do anything when I click login
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#270 [19:19] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#271 [19:23] <CubeTheThird> Dylan, are you using a VPN or a proxy?
#272 [20:07] * Arathorn9 [webchat@65-130-218-8.slkc.qwest.net] has joined #minecrafthelp
#273 [20:08] <Arathorn9> When I try to load into a world it freezes with just dirt blocks on the loading screen. I have tried uninstalling and reinstalling, downloading the latest version of Java and restarting my computer. I have looked everywhere to find a answer and to this problem with no luck. Thanks,
#274 [20:13] <CubeTheThird> ??> Arathorn9 launcher/log
#275 [20:13] <Mightyena> Arathorn9: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#276 [20:29] * erikbrocko [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#280 [20:36] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
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#282 [20:55] * albert [webchat@c-73-33-194-229.hsd1.nj.comcast.net] has joined #minecrafthelp
#283 [20:55] <albert> I can't login to my account
#284 [20:56] <CubeTheThird> albert, what happens when you try?
#285 [20:56] * Vanumont [webchat@cpe-76-174-233-201.socal.res.rr.com] has joined #minecrafthelp
#286 [20:56] <Vanumont> I accidentally changed the shade of my game to green
#287 [20:57] <CubeTheThird> Vanumont, umm.. what do you mean?
#288 [20:57] <Vanumont> i tried to figure out a way to share a world with my friend
#289 [20:57] <albert> the account can't open, I try couple times to change my password and success but when I login I can,t
#290 [20:58] <CubeTheThird> albert, are you by chance using a VPN or a proxy?
#291 [20:58] <Vanumont> and I accidentally hit edit on my private world and resetted the world's icon
#292 [20:58] <Vanumont> now both worlds have a greener shade
#293 [20:59] <albert> no
#294 [20:59] <CubeTheThird> ??> albert tools/hjt
#295 [20:59] <Mightyena> albert: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#296 [20:59] <Mightyena> albert: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#297 [20:59] <CubeTheThird> Vanumont, you mean the icon is green, or the actual world in-game?
#298 [21:00] <Vanumont> the world in-game for my private world and the world I'm trying to get my friend on
#299 [21:01] <Vanumont> I believe it's for any world that I would go to since these are the only worlds I have
#300 [21:02] * albert [webchat@c-73-33-194-229.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#301 [21:02] <CubeTheThird> Vanumont, can you get a screenshot?
#302 [21:02] <Vanumont> ok
#303 [21:09] <Vanumont> Sorry that I can't find the screenshot at this moment
#304 [21:09] <CubeTheThird> Vanumont, if you press f2 in-game, it should take one and put it in the screenshots folder
#305 [21:11] <Vanumont> My files are a bit messy
#306 [21:11] <CubeTheThird> Vanumont, inside the .minecraft folder?
#307 [21:12] <Vanumont> that would be where they should be if I can find it
#308 [21:12] <CubeTheThird> ??> Vanumont win/.minecraft
#309 [21:12] <Mightyena> Vanumont: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#310 [21:13] * Dylan [webchat@75.182.210.168] has quit. (Quit: webchat.esper.net)
#311 [21:15] <Vanumont> it seems the screenshots are somehow completely black
#312 [21:16] <CubeTheThird> Vanumont, are you using a modded version of the game?
#313 [21:16] <Vanumont> no
#314 [21:16] <CubeTheThird> Vanumont, and you're playing 1.14.4?
#315 [21:16] <Vanumont> yes
#316 [21:17] <Vanumont> I will try to close and reopen
#317 [21:17] <CubeTheThird> ok
#318 [21:18] <Vanumont> it fixed the game
#319 [21:18] <CubeTheThird> ah good !
#320 [21:19] <Vanumont> thanks for helping despite me not doing that in the first place
#321 [21:19] * TiJoeable [webchat@x2f7fbea.dyn.telefonica.de] has joined #minecrafthelp
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#324 [21:21] <TiJoeable> Its been a hell of long time that I locked in last time to minecraft. The last thing I guess I do remember is, that I have changed my minecraft account to a mojang account. But I cant login anymore and I dont have that old emailadress anymore
#325 [21:23] <CubeTheThird> TiJoeable, what's your minecraft username?
#326 [21:24] <TiJoeable> TiJoeable like its here
#327 [21:25] <CubeTheThird> TiJoeable, ok, well the name is still registered. Might you have migrated it to a different email address? You Can try logging in on account.mojang.com/me
#328 [21:26] <TiJoeable> I tried it multiple times. Even tried my email adresses with password forgotten but it seems that I didnt changed my email adress from my old minecraft account
#329 [21:27] <CubeTheThird> TiJoeable, you'll have to contact Mojang support then. Make sure you use an email you have access to, but in the message explain what the correct email is
#330 [21:27] <CubeTheThird> ??> TiJoeable mojang/email
#331 [21:27] <Mightyena> TiJoeable: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#332 [21:27] <Mightyena> TiJoeable: Note: Do NOT send more than one at a time.
#333 [21:28] <TiJoeable> but it says I need to write the email adress that is connected to the minecraft account. Or can I just write my email that I have access on?
#334 [21:29] <CubeTheThird> TiJoeable, as I said. Use an email you have access to, and put the account email in the message
#335 [21:29] <TiJoeable> okay thank you, I´ll try that
#336 [21:32] * Dylan [webchat@75.182.210.168] has joined #minecrafthelp
#337 [21:32] <Dylan> I just purchased the game and its telling me that my account information is invalid.
#338 [21:32] <CubeTheThird> Dylan, are you using a VPN/Proxy?
#339 [21:32] <Dylan> Nope
#340 [21:33] <CubeTheThird> ??> Dylan tools/hjt
#341 [21:33] <Mightyena> Dylan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#342 [21:33] <Mightyena> Dylan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#343 [21:37] * SlippyCrab [webchat@d75-155-208-16.bchsia.telus.net] has joined #minecrafthelp
#344 [21:37] <SlippyCrab> My launcher won't open
#345 [21:38] <CubeTheThird> SlippyCrab, what happens?
#346 [21:38] <SlippyCrab> it just doesn't open
#347 [21:38] <SlippyCrab> when i click on it nothing happens
#348 [21:38] <CubeTheThird> SlippyCrab, on what operating system?
#349 [21:39] * Dylan [webchat@75.182.210.168] has joined #minecrafthelp
#350 [21:39] <SlippyCrab> windows 10
#351 [21:39] <CubeTheThird> SlippyCrab, can you open the .minecraft folder?
#352 [21:39] <SlippyCrab> I just opened it
#353 [21:40] <CubeTheThird> SlippyCrab, there locate the launcher_profiles.json file and delete it
#354 [21:40] <SlippyCrab> ok, whats next?
#355 [21:41] <CubeTheThird> SlippyCrab, try opening the launcher again
#356 [21:41] <SlippyCrab> oh, it works now, thanks!
#357 [21:41] <Dylan> I just bought Minecraft and downloaded the installer and its telling me "invalid email or password" when I try to log in
#358 [21:41] * SlippyCrab [webchat@d75-155-208-16.bchsia.telus.net] has quit. (Client Quit)
#359 [21:41] <CubeTheThird> Dylan, please follow the instructions:
#360 [21:41] <CubeTheThird> ??> Dylan tools/hjt
#361 [21:41] <Mightyena> Dylan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#362 [21:41] <Mightyena> Dylan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#363 [21:43] <Dylan> I sent it
#364 [21:43] <CubeTheThird> Dylan, give the link to your paste here
#365 [21:43] <Dylan> https://paste.ubuntu.com/p/hS36Hj3ghM/
#366 [21:44] <CubeTheThird> Dylan, ok one moment
#367 [21:44] <Dylan> Alright
#368 [21:44] <CubeTheThird> ??> Dylan info/mcleaks
#369 [21:44] <Mightyena> Dylan: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#370 [21:44] <Mightyena> Dylan: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#371 [21:46] <Dylan> So just anything concerning mojang on my PC?\
#372 [21:46] <CubeTheThird> Dylan, in your system's hosts file
#373 [21:46] <Dylan> How do I find that?
#374 [21:47] <CubeTheThird> ??> Dylan win/hosts/edit
#375 [21:47] <Mightyena> Dylan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#376 [21:47] <Mightyena> Dylan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#377 [21:49] * oriental [~Exacerang@119.42.115.150] has quit. (Ping timeout: 190 seconds)
#378 [21:50] <Dylan> Ok, it just opened the document
#379 [21:50] <CubeTheThird> Dylan, perfect, now remove the lines that have mojang in them
#380 [21:50] <Dylan> Then save them?
#381 [21:50] <CubeTheThird> Dylan, yup that's right
#382 [21:51] <Dylan> Alright, whats next?
#383 [21:51] <CubeTheThird> Dylan, try logging in again
#384 [21:52] <Dylan> It worked, thank you
#385 [21:52] <CubeTheThird> awesome!
#386 [21:52] <CubeTheThird> awesome!
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#388 [21:56] * jhony [webchat@c-76-25-244-134.hsd1.co.comcast.net] has joined #minecrafthelp
#389 [21:57] <jhony> every time I try to log in on the launcher it doesnt work and tells me to go online and try again, but im pretty sure im already online, ive tried reinstalling the launcher and running it as admin
#390 [21:57] <CubeTheThird> jhony, are you using a VPN/Proxy?
#391 [21:58] <jhony> no
#392 [21:59] <CubeTheThird> ??> jhony tools/hjt
#393 [21:59] <Mightyena> jhony: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#394 [21:59] <Mightyena> jhony: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#395 [22:05] <jhony> https://paste.ubuntu.com/p/qVx5gwSCM7/
#396 [22:05] <CubeTheThird> jhony, one moment
#397 [22:05] <jhony> ok
#398 [22:06] <CubeTheThird> ??> jhony av/webroot
#399 [22:06] <Mightyena> jhony: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#400 [22:06] <Mightyena> jhony: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#401 [22:08] <jhony> disabling the firewall didnt work
#402 [22:08] <CubeTheThird> jhony, hmm, we can try running a malware scan
#403 [22:09] <CubeTheThird> ??> jhony av/adwcleaner
#404 [22:09] <Mightyena> jhony: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#405 [22:09] <Mightyena> jhony: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#406 [22:09] <jhony> ok
#407 [22:17] * jhony [webchat@c-76-25-244-134.hsd1.co.comcast.net] has joined #minecrafthelp
#408 [22:18] <jhony> ever time i try to log in on the launcher it says 'sorry! make sure youre online and try again'
#409 [22:18] <CubeTheThird> jhony, no luck with the malware scan eh
#410 [22:18] <jhony> nope
#411 [22:19] <CubeTheThird> jhony, have you always had this issue?
#412 [22:19] <jhony> no i played minecraft like a month ago
#413 [22:19] <CubeTheThird> jhony, hmm. Let's try changing your DNS server
#414 [22:19] <jhony> ok
#415 [22:19] <CubeTheThird> ??> jhony net/dns/public
#416 [22:19] <Mightyena> jhony: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#417 [22:19] <Mightyena> jhony: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#418 [23:39] * Vern [webchat@117.102.133.27] has joined #minecrafthelp
#419 [23:39] <Vern> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.
#420 [23:40] <Vern> Hey i paid for realms and i keep getting disconnected from my own server. it keeps timing out but my internet speed tests say i get 60down and 30 up speed
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