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#4 [01:59] * BUBUBEBI [webchat@061238000176.ctinets.com] has joined #minecrafthelp
#5 [02:01] <BUBUBEBI> Hi, I have a problem with my minecraft launcher login. I cannot login my account to my Minecraft Launcher, even my friends accounts are not able to login to my Minecraft Launcher. It always shows up a message " Invalid Email or Password". When my friends login my account in their pc, they are able to login and play with my account. Is it my PC prob
#6 [02:01] <BUBUBEBI> lem , or any ways to deal with it ?
#7 [02:09] <BUBUBEBI> Ok fine guys
#8 [02:09] <BUBUBEBI> I have fixed my problem :D
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#14 [04:49] * Lord110 [webchat@c-73-94-234-63.hsd1.mn.comcast.net] has joined #minecrafthelp
#15 [04:50] <Lord110> Can't log into my account from minecraft launcher.
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#18 [06:27] * MrPink [webchat@c188-150-144-118.bredband.comhem.se] has joined #minecrafthelp
#19 [06:28] <MrPink> OK, so I installed Minecraft today. I ran the installer and it showed the launcher updater and now it wont start at all. .
#20 [06:28] <MrPink> I just get the little cirkle think under my mouse cursor for a short while and then nothing happens.
#21 [06:30] <MrPink> Ive uninstalled, reinstalled. Restarted my computer, every driver on my computer is up to date. Ive updated Java.
#22 [06:36] * jackson [webchat@fpa05676ce.hygk109.ap.nuro.jp] has joined #minecrafthelp
#23 [06:37] <jackson> Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#24 [06:38] <jackson> i cant understand
#25 [06:39] <jackson> shuld i wait for some days or icant get gift codes for Minecraft for Windows 10?
#26 [07:06] * Kate [webchat@23-233-36-213.cpe.pppoe.ca] has joined #minecrafthelp
#27 [07:10] <Kate> Hello, My son has an ipad Air 1 and the ipad no longer powers on. We will be getting the battery replaced. My question is are his minecraft worlds saved to icloud on regular backups?? Will all his worlds be there when the system is restored after the install to the last backup?
#28 [07:10] <Andrio> Kate, I think so, but can't guarantee anything.
#29 [07:11] <Andrio> Though if you're actually only getting the battery replaced, it might still be usable.
#30 [07:11] <Andrio> assuming nothing else is messed up.
#31 [07:11] <Andrio> I know that it preserved my Dragon Quest VIII save across different devices.
#32 [07:15] <Kate> thanks, I was trying to find a definitive answer before moving forward. Its now worth risking loosing his 100+ worlds until I know for sure;) I'm not sure where to look for the answer.
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#34 [07:54] * lol111 [webchat@c-73-94-234-63.hsd1.mn.comcast.net] has joined #minecrafthelp
#35 [07:54] <lol111> Cant log in
#36 [07:58] * Shaarrrpp [webchat@124.6.187.225] has joined #minecrafthelp
#37 [08:00] <Greymagic27> lol111, Hi. When you try, what message do you get?
#38 [08:00] <Shaarrrpp> Hi everyone, so I have this problem with minecraft. While playing after like 30 seconds to 1 minute(random) minecraft would appear like below 15fps but it says in f3 that I have 100+/60+. I have searched all around and I can't manage to find the exact problem as me. Basically it would start showing when I move my mouse left or right then will disap
#39 [08:00] <Shaarrrpp> pear in like 3 to 5 seconds. TIA for the reply!
#40 [08:01] <Shaarrrpp> Update. Also happens when I move with wasd and not moving mouse so..
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#43 [08:29] * tumbleweed [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
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#46 [08:42] * Amira [webchat@108-202-110-78.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#47 [08:43] <Amira> Hi i was wondering was I able to get a refund on the minecraft game I recently purchased it and it wasnt running properly on my computer
#48 [08:43] <Greymagic27> ??> Amira account/refund
#49 [08:44] <Mightyena> Amira: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#50 [08:44] * Shaarrrpp [webchat@124.6.187.225] has quit. (Quit: webchat.esper.net)
#51 [08:44] <Amira> is there a phone number i can call?
#52 [08:44] <Greymagic27> Sadly not, you'll need to email them
#53 [08:44] <Amira> ugh
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#55 [09:16] * i7_Cursed [webchat@102-65-2-7.ftth.web.africa] has joined #minecrafthelp
#56 [09:17] <i7_Cursed> I cant download minecraft because of an error
#57 [09:27] * Tico [webchat@ip565b8cf8.direct-adsl.nl] has joined #minecrafthelp
#58 [09:28] <Tico> I am unable to login to minecraft.net and the minecraft launcher from this specific computer. the account login works on my phone and on my other pc, is there anything i can do? it keeps saying wrong email/password
#59 [09:35] * trolle_ [webchat@81-231-37-95-no281.tbcn.telia.com] has joined #minecrafthelp
#60 [09:37] <trolle_> I cant change my skin, becouse of security questions, and if i try change security questions, i gotta log in to my mail witch i cant, becouse of a unknown problem, i have tryed to change password to my mail but it didnt work, i hope you can help me with this issue
#61 [09:37] <Greymagic27> ??> trolle_ account/send-email
#62 [09:37] <Mightyena> trolle_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#63 [09:37] <Greymagic27> ??> Tico tools/hjt
#64 [09:37] <Mightyena> Tico: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [09:37] <Mightyena> Tico: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [09:40] <trolle_> https://paste.ubuntu.com/p/hqdsvZvJFG/
#67 [09:40] <Greymagic27> trolle_, Those steps weren't for you. You need to email mojang.
#68 [09:40] <trolle_> ooh sry
#69 [09:43] <Tico> this is the link: https://paste.ubuntu.com/p/RPZXfHsd3C/
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#71 [09:56] * Elias [webchat@c-2ec23172-74736162.cust.telenor.se] has joined #minecrafthelp
#72 [09:56] <Elias> When i try to go on minecraft.net it wont let me
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#77 [10:27] <Haplo> I cannot extend my realm that says 'EXPIRED' because the website says i have an 'UNINITIATED REALM". The website is showing that i have two realms but i have only ever had one. Can anyone tell me what i should do to solve this issue.
#78 [10:47] <Haplo> Sorry, it actually states that i have an 'UNINITIATED REALMS SUBSCRIPTION". When i click on 'EXTEND' it tells me "You have an uninitialized Realms subscription and therefore you can not get another one. Please start the Minecraft client to create your world." This is not possible because only one Realm shows up when i open up the minecraft client.
#79 [10:47] <Haplo> .. the realm i want to extend. The other 'UNINITIATED REALM' that exists somewhere in the ether, i need to have deleted, as i do not know where it came from and is preventing me from extending my original and only realm. Thank you for any help/advice that can be provided. Sorry so long, im confused
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#81 [11:40] * Pigby [webchat@194.197.57.43] has joined #minecrafthelp
#82 [11:40] <Pigby> anyone here?
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#84 [11:53] * Laci [webchat@catv-89-132-193-203.catv.broadband.hu] has joined #minecrafthelp
#85 [11:53] <Laci> Hi
#86 [11:53] <Laci> I have a problem
#87 [11:55] * KingLiion [webchat@host-92-0-144-238.as43234.net] has joined #minecrafthelp
#88 [11:55] <KingLiion> Hello
#89 [11:56] <KingLiion> I have been probably waiting for a very very long time for Mojang to reply to my email, due to my hacked account.
#90 [11:56] <KingLiion> Sent the application with Transaction number and everything.
#91 [11:56] * Haplo [webchat@adsl-99-135-89-28.dsl.emhril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#92 [11:57] <KingLiion> I would like to know whether it is still on the process or impossible to recover?
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#96 [12:26] <ajbir> aaaa
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#99 [12:43] * Jess [webchat@179.215.140.195.baremetal.zare.com] has joined #minecrafthelp
#100 [12:43] <Jess> Hi, I can;t get the launcher to run
#101 [12:44] <Jess> I've reinstalled minecraft and java
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#104 [13:25] * Cozary [webchat@109.107.117.87] has joined #minecrafthelp
#105 [13:25] <Cozary> Hello?
#106 [13:25] <Cozary> well
#107 [13:26] <Cozary> I had not played for a couple of months and today I went to play and the game does not start.
#108 [13:26] <Cozary> I have reinstalled the game and even updated Java but it still doesn't start the game.
#109 [13:34] * Zero [webchat@99-95-254-179.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#110 [13:34] * Zero is now known as Guest55663
#111 [13:35] <Guest55663> hey i was wondering why everytime when i try and login i get an error saying invalid email or password
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#116 [14:16] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
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#118 [14:52] * FGJ [webchat@c-67-180-160-46.hsd1.ca.comcast.net] has joined #minecrafthelp
#119 [14:52] <FGJ> Is it possible to restore a hardcore world? I died and would like to restore it
#120 [14:54] * FGJ [webchat@c-67-180-160-46.hsd1.ca.comcast.net] has quit. (Client Quit)
#121 [15:06] * FGJ [webchat@c-67-180-160-46.hsd1.ca.comcast.net] has joined #minecrafthelp
#122 [15:06] <FGJ> Can you restore a hardcore world after you die? if so how?
#123 [15:07] * FGJ [webchat@c-67-180-160-46.hsd1.ca.comcast.net] has quit. (Client Quit)
#124 [15:09] * jwick [webchat@mta-98-2-209-218.maine.rr.com] has joined #minecrafthelp
#125 [15:12] <jwick> Hey I keep getting an error message that says "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host." whenever I join my friends realm for more than a few minutes. The error seems to happen randomly and its happened across multiple realms and worlds. I've already reinstalled minecraft and java twice
#126 [15:12] <jwick> , used a thirdparty client, and turned off windows firewall. Thanks for the help!
#127 [15:20] * TheSilentLink [~TheSilent@host86-160-189-172.range86-160.btcentralplus.com] has joined #minecrafthelp
#128 [15:27] * TheSilentLink [~TheSilent@host86-160-189-172.range86-160.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#129 [15:30] * TheSilentLink [~TheSilent@host86-160-189-172.range86-160.btcentralplus.com] has joined #minecrafthelp
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#133 [15:50] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Remote host closed the connection)
#134 [15:52] * Jazzy [webchat@host86-173-194-207.range86-173.btcentralplus.com] has joined #minecrafthelp
#135 [15:52] <Jazzy> minecraft not responding
#136 [15:55] <Jazzy> it just keeps going to the "not responding" page when i open it.
#137 [15:57] * Jazzy [webchat@host86-173-194-207.range86-173.btcentralplus.com] has quit. (Client Quit)
#138 [15:58] * j4 [webchat@host86-173-194-207.range86-173.btcentralplus.com] has joined #minecrafthelp
#139 [15:58] <j4> cant seem to get on minecraft keeps saying not responding
#140 [16:00] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#141 [16:01] <j4> idk what to do
#142 [16:08] * j4 [webchat@host86-173-194-207.range86-173.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#143 [16:08] * Khrisp [webchat@cpe-71-79-239-134.columbus.res.rr.com] has joined #minecrafthelp
#144 [16:09] <Khrisp> I have been waiting weeks on a password reset email because i believe my account was hacked and have yet to hear anything back from mojang about any assistance......
#145 [16:20] * Khrisp [webchat@cpe-71-79-239-134.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#146 [17:17] * Dub [webchat@pool-72-78-232-251.phlapa.fios.verizon.net] has joined #minecrafthelp
#147 [17:17] <Dub> hello
#148 [17:18] <Dub> Ive been having trouble migrating my old minecraft account
#149 [17:20] * Cozary [webchat@109.107.117.87] has joined #minecrafthelp
#150 [17:20] * Dub [webchat@pool-72-78-232-251.phlapa.fios.verizon.net] has quit. (Client Quit)
#151 [17:22] * GalaxyGlitch [webchat@cpe-72-226-65-74.nyc.res.rr.com] has joined #minecrafthelp
#152 [17:22] <GalaxyGlitch> my servers wont connect
#153 [17:22] <GalaxyGlitch> I reinstalled 15times and redid the ip nothing works
#154 [17:24] * GalaxyGlitch [webchat@cpe-72-226-65-74.nyc.res.rr.com] has quit. (Client Quit)
#155 [17:46] * Pardavos [webchat@24-178-189-77.static.leds.al.charter.com] has joined #minecrafthelp
#156 [17:47] <Pardavos> Hey, I was just wondering if there was any word on when Mojang would have more codes for minecraft windows 10. Ive had minecraft since 2015 and wanted to redeem my free copy but they said they were out of codes.
#157 [17:59] * StrangerDanger [webchat@dsl-69-50-53-253.pivot.net] has joined #minecrafthelp
#158 [18:00] <StrangerDanger> I'm having an issue where when I start Minecraft from the launcher and when it opens a new window it will load all the way to almost the end then it will stop and will stop responding any way to fix this?
#159 [18:08] * jwick [webchat@mta-98-2-209-218.maine.rr.com] has quit. (Quit: webchat.esper.net)
#160 [18:10] * Pardavos [webchat@24-178-189-77.static.leds.al.charter.com] has quit. (Quit: webchat.esper.net)
#161 [18:15] <StrangerDanger> Nevermind I fixed it
#162 [18:31] * Avamor [webchat@mobile-107-77-223-210.mobile.att.net] has joined #minecrafthelp
#163 [18:31] <Avamor> Hello, I am wanting to redeme my free copy of Minecraft for Windows 10 and it tells me there are no more free keys?
#164 [18:33] * Avamor [webchat@mobile-107-77-223-210.mobile.att.net] has quit. (Client Quit)
#165 [18:47] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#166 [19:58] * klissmarie [webchat@pool-100-38-239-196.nycmny.fios.verizon.net] has joined #minecrafthelp
#167 [19:59] <klissmarie> i cant change my skin
#168 [19:59] <klissmarie> it keeps saying to put my question and i dont remember
#169 [19:59] * Tak [webchat@ip174-71-11-143.om.om.cox.net] has joined #minecrafthelp
#170 [20:00] <mattym> ??> klissmarie account/send-emai
#171 [20:00] <mattym> ??> klissmarie account/send-email
#172 [20:00] <Mightyena> klissmarie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#173 [20:00] * Tak [webchat@ip174-71-11-143.om.om.cox.net] has quit. (Client Quit)
#174 [20:03] * klissmarie [webchat@pool-100-38-239-196.nycmny.fios.verizon.net] has quit. (Client Quit)
#175 [20:45] * Jeremy [webchat@pool-173-72-157-88.clppva.fios.verizon.net] has joined #minecrafthelp
#176 [20:45] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#177 [20:46] <Jeremy> Hello, I am having some issues with the minecraft windows 10 edition. I own the java edition (Have for years) so I should get a free version. I go to redeem my code, but it says it already has been redeemed, and then I go to check my order history on microsoft, but it is blank. I talked to someone from microsoft, and they said I needed to come here
#178 [20:46] <Jeremy> for help.
#179 [20:46] <Jeremy> I have 2 accounts, and both are redeemed apparently. Same issue for both
#180 [20:47] <CubeTheThird> Jeremy, you'll have to contact Mojang support about this
#181 [20:47] <CubeTheThird> ??> Jeremy mojang/email
#182 [20:47] <Mightyena> Jeremy: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#183 [20:47] <Mightyena> Jeremy: Note: Do NOT send more than one at a time.
#184 [20:47] <Jeremy> Okay, thank you
#185 [20:47] <Jeremy> Okay, thank you
#186 [20:47] * Jeremy [webchat@pool-173-72-157-88.clppva.fios.verizon.net] has left #minecrafthelp
#187 [21:21] * Victoria [webchat@static-206-162-237-103.wireless.unwiredbb.net] has joined #minecrafthelp
#188 [21:23] <Victoria> I can't log in to Minecraft, it will either say "cannot contact authentication server", or "invalid email or password", i just changed my password so that's definitely not it. I was also just playing like 15 minutes ago.
#189 [21:23] * Deathdusk [webchat@pool-96-225-20-118.nwrknj.fios.verizon.net] has joined #minecrafthelp
#190 [21:23] <mattym> Victoria, Was "cannot contact authentication server" the exact message?
#191 [21:23] <Victoria> yes
#192 [21:24] <mattym> ??> Victoria tools/hjt
#193 [21:24] <Mightyena> Victoria: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#194 [21:24] <Mightyena> Victoria: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#195 [21:24] <Victoria> sounds fishy
#196 [21:24] <CubeTheThird> look up reviews for the tool if you want. It's quite reputable
#197 [21:25] <Victoria> why does it say i'm talking to 3 different people
#198 [21:25] <CubeTheThird> this is a public chatroom
#199 [21:25] <mattym> Victoria, Because you are, ish, ones a bot
#200 [21:26] <Victoria> is this gonna work for Cosmic Sky
#201 [21:26] <Deathdusk> How long does it normally take for tickets to be processes by Mojang for migration related issues with the transaction ID included? I tried tweeting Mojang Support but they didn't give me a straight answer.
#202 [21:26] <Victoria> lol, is there more than one person in here with issues
#203 [21:26] <mattym> Deathdusk, It will take however long it takes. There is no set time
#204 [21:27] <CubeTheThird> Victoria, what's cosmic sky?
#205 [21:27] <Deathdusk> However long it takes sounds scary, especially with no scope of however long it will be.
#206 [21:27] <Victoria> nevermind, is there something else i can do without downloading that thing. i have Avast. i don't have any malware or viruses
#207 [21:28] <CubeTheThird> Victoria, avast isn't fool-proof, but malware and viruses aren't all we look for
#208 [21:28] <Victoria> maybe my account is just throttled?
#209 [21:28] <CubeTheThird> Victoria, no. You wouldn't get that message if that were the case
#210 [21:28] <mattym> Deathdusk, They answer the tickets in the order they are received, so it all depends on how many people submitted before you.
#211 [21:28] <Deathdusk> Alright, well thanks anyway mattym
#212 [21:28] <Victoria> it says both though
#213 [21:28] <Victoria> "cannot contact authentication server", or "invalid email or password"
#214 [21:29] <Deathdusk> If something like 90000 ticks are before me, I'm in for one heck of a ride aren't I? haha
#215 [21:29] <mattym> Victoria, And that indicates its not a throttling issue
#216 [21:29] <CubeTheThird> Victoria, we've seen those messages caused by: anti-virus, malware, VPNs and proxies, tampering of the system's hosts file
#217 [21:29] <Deathdusk> tickets*
#218 [21:30] <CubeTheThird> Deathdusk, at the very least I'd say wait a couple weeks. Did you get the automated response email?
#219 [21:30] <Deathdusk> I did get an automated response email
#220 [21:30] <Deathdusk> The thing is, I was finally able to recover a transaction ID for my account so I unfortunately have two tickets floating in the system
#221 [21:31] <Deathdusk> Oh well, it'll get there eventually :P
#222 [21:31] <Victoria> so you have to have that link? there's no other way?
#223 [21:31] <CubeTheThird> Deathdusk, if they are from the same email address, I suspected they will be able to tie them together
#224 [21:31] <mattym> Deathdusk, If they reply to the first asking for proof, just reply with the ID
#225 [21:31] <CubeTheThird> Victoria, using that tool is the most effective way we can diagnose your issue
#226 [21:31] <CubeTheThird> Victoria, it's one of the most common tools we use here
#227 [21:31] <Deathdusk> Alrighty, will do
#228 [21:32] <Deathdusk> imma go now, was fun
#229 [21:32] * Deathdusk [webchat@pool-96-225-20-118.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#230 [21:34] <CubeTheThird> Victoria, you don't have to run it as administrator if you aren't comfortable doing that. We can work without that part
#231 [21:34] <Victoria> i don't wanna use that at all, so what else can i do
#232 [21:35] <CubeTheThird> Victoria, guess we'll do this the long way. are you using a VPN/Proxy?
#233 [21:37] <Victoria> no
#234 [21:37] <CubeTheThird> Victoria, have you ever used MCLeaks, AltDispenser, or other account switching tools for the game?
#235 [21:37] <Victoria> no
#236 [21:38] <CubeTheThird> Victoria, in that case I will need you to run a malware scan
#237 [21:38] <CubeTheThird> ??> Victoria av/adwcleaner
#238 [21:38] <Mightyena> Victoria: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#239 [21:38] <Mightyena> Victoria: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#240 [21:40] <Victoria> so i'll have to open a new 'ticket' ?
#241 [21:40] <CubeTheThird> Victoria, umm.. what? ticket for what?
#242 [21:41] <Victoria> basically if i restart my computer, this tab is gonna close
#243 [21:41] <CubeTheThird> Victoria, ah yes. There's only 1 chatroom, so if you come back you'll still end up here
#244 [21:42] <Victoria> oh ok
#245 [21:54] * Victoria [webchat@static-206-162-237-103.wireless.unwiredbb.net] has joined #minecrafthelp
#246 [21:54] <Victoria> now what
#247 [21:54] <CubeTheThird> Victoria, try logging in again
#248 [21:57] <Victoria> should i do minecraft.net or the launcher
#249 [21:57] <CubeTheThird> Victoria, either or
#250 [21:58] <Victoria> okay now it says invalid email or password
#251 [21:58] <CubeTheThird> Victoria, and try a password reset?
#252 [21:59] <Victoria> i already did
#253 [21:59] <Victoria> like 10 minutes ago
#254 [21:59] <CubeTheThird> Victoria, do you know how to edit your system hosts file?
#255 [21:59] <Victoria> for minecraft or
#256 [21:59] <Victoria> the actual pc?
#257 [22:00] <CubeTheThird> Victoria, for your PC
#258 [22:00] <Victoria> i guess so, what do i need to edit that for
#259 [22:01] <CubeTheThird> Victoria, everything you've described (considering we did the malware scan) sounds like tampering of that file
#260 [22:02] <Victoria> it just doesn't make sense, i literally have been on my account for like a week straight, and then all of a sudden , i log out and this happens in the matter of 10 seconds
#261 [22:03] <CubeTheThird> Victoria, if you know how to view your hosts file, it's easy to check if that's the problem
#262 [22:06] <Victoria> is it like this? Windows\System32\Drivers\etc\hosts.
#263 [22:06] <CubeTheThird> Victoria, yes that file
#264 [22:08] <Victoria> after etc, i have no hosts. is that normal
#265 [22:08] <CubeTheThird> Victoria, no, that's not normal. Can you try this
#266 [22:08] <CubeTheThird> ??> Victoria win/hosts/edit
#267 [22:08] <Mightyena> Victoria: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#268 [22:08] <Mightyena> Victoria: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#269 [22:09] <Victoria> nvm i got it
#270 [22:09] <Victoria> now what
#271 [22:09] <CubeTheThird> Victoria, do you see anything in that file that has "mojang" in it?
#272 [22:10] <Victoria> lol maybe i'm in the wrong place
#273 [22:10] <Victoria> it says this lmao "This is a sample HOSTS file used by Microsoft TCP/IP for Windows."
#274 [22:11] <CubeTheThird> Victoria, yes, that's the standard message for it
#275 [22:11] <Victoria> is that the right place or wrong
#276 [22:11] <CubeTheThird> Victoria, that's right
#277 [22:11] <Victoria> i see nothing about mojang or anything
#278 [22:11] <Victoria> it just shows examples
#279 [22:12] <CubeTheThird> Victoria, if it has been tampered, below all that you'd see things like sessionserver.mojang.com and authserver.mojang.com
#280 [22:14] <mattym> Victoria, Are you on a home internet connection? Or something different like shared/public?
#281 [22:15] <Victoria> home
#282 [22:15] <mattym> Victoria, Do you have access to a cell phone with a data connection (not Wifi)?
#283 [22:15] <Victoria> yeah
#284 [22:16] <mattym> Victoria, Use the phone, make sure the wifi is off, and try to log in at minecraft.net
#285 [22:17] <mattym> Victoria, Let us know if the log in works there or not.
#286 [22:18] <Victoria> it worked
#287 [22:18] <mattym> Victoria, Ok, so we need to rule out a lockout.
#288 [22:19] <mattym> Victoria, Only way to do this is for you to make no log in attempts for at least 1 hour from your network.
#289 [22:19] <Victoria> have you guys helped others with this problem before
#290 [22:19] <mattym> Victoria, Yes
#291 [22:19] <Victoria> well, in 5 minutes it would have been one hour lol
#292 [22:19] <Victoria> but you guys had me try to log in
#293 [22:19] <mattym> Victoria, You need to wait a full hour since the last attempt.
#294 [22:19] <Victoria> great
#295 [22:19] <mattym> Victoria, After that if it does not work, you will need to come back, and WILL need to use that tool we mentioned.
#296 [22:21] <Victoria> alrighty.
#297 [22:21] <Victoria> thanks for your help thus far
#298 [22:46] * Jon [webchat@S0106087e64012112.ok.shawcable.net] has joined #minecrafthelp
#299 [22:48] <Jon> Hiya, I have an issue with my minecraft and that is that it wont open, i double click and shows my cursor load but it doesnt start running, i have downloaded and reinstalled twice and tried everything from opening the app directly from the server to turning my pc on and off again
#300 [22:50] <mattym> Jon, Is it a Windows or Mac computer?
#301 [22:50] <Jon> A windows 10 machine running java
#302 [22:51] <mattym> Jon, Check the method listed here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#303 [23:29] * vah [webchat@128.198.21.34] has joined #minecrafthelp
#304 [23:30] <vah> hi whenever i launch my minecraft nothing happens, ive tried reinstalling and the same thing is happening
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#306 [23:36] * Jamie9 [webchat@121-75-69-105.dyn.vf.net.nz] has joined #minecrafthelp
#307 [23:36] <Jamie9> Hello
#308 [23:36] <Jamie9> I am having trouble logging in on the browser,
#309 [23:37] <Jamie9> I will enter my information, click login, complete the captcha and nothing happens
#310 [23:37] <Jamie9> pls help
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