#1 [00:02] * MastaFoolio [webchat@65-128-20-54.mpls.qwest.net] has joined #minecrafthelp
#2 [00:04] * Purple00 [webchat@71.78.brockport.dhcp.apogeeetelecom.com] has joined #minecrafthelp
#3 [00:05] <Purple00> I can't get access to my mojang account even though I tried every email I could have used
#4 [00:05] * tumbleweed [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#5 [00:05] <Purple00> And when I try the email that I was certain was the email I did not receive a password change email
#6 [00:06] * tumbleweed [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has joined #minecrafthelp
#7 [00:06] <Purple00> As if the email never had the mojang account linked to it
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#9 [00:30] * yes [webchat@76-234-234-125.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#10 [00:31] <yes> How come every time I join a server it just randomly says The connection has been forcibly removed by a remote host.
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#12 [01:21] * Purple00 [webchat@71.78.brockport.dhcp.apogeeetelecom.com] has quit. (Quit: webchat.esper.net)
#13 [02:26] * vaqer [webchat@196.246.74.37] has joined #minecrafthelp
#14 [02:27] <vaqer> help!
#15 [02:28] <vaqer> Hello! i have been trying to connect to my minecraft account
#16 [02:28] <vaqer> but it doesnt work for some reason
#17 [02:28] <vaqer> the mojang account website doesnt open up either
#18 [02:28] <vaqer> theres something wrong with my ip
#19 [02:29] <vaqer> when i try to log in it says
#20 [02:29] <vaqer> 403 error request blocked
#21 [02:43] <vaqer> my isp has changed my ip to 196.246.74.37.
#22 [02:45] <vaqer> my previous ip was 202.5.139.26 and when i use vpn it works but the launcher doesnt pick it up
#23 [02:45] <vaqer> so i cant login to my account
#24 [03:14] * mightye [webchat@n114-75-189-83.bla4.nsw.optusnet.com.au] has joined #minecrafthelp
#25 [03:15] <mightye> trying to recieve code for windows 10 edition from mojang but get this error: Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#26 [03:16] * deadsass [webchat@cpe-66-91-82-8.hawaii.res.rr.com] has joined #minecrafthelp
#27 [03:16] <deadsass> hello?
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#29 [03:17] * mightye [webchat@n114-75-189-83.bla4.nsw.optusnet.com.au] has quit. (Client Quit)
#30 [03:35] * vaqer [webchat@196.246.74.37] has joined #minecrafthelp
#31 [03:35] <vaqer> Hello! i need help with my account
#32 [03:36] <vaqer> so i was trying to log in to my account but it doesnt work
#33 [03:36] <vaqer> and when i try to log in to the main website
#34 [03:36] <vaqer> it doesnt open up either
#35 [03:37] <vaqer> it says 403 error i think there is something wrong with my ip because my isp changed the ips and my minecraft is stuck with my previous one so is there a way i can change the ip
#36 [03:37] <vaqer> or is there something u guys can figure out
#37 [03:54] * vaqer [webchat@196.246.74.37] has joined #minecrafthelp
#38 [04:00] * vaqer [webchat@196.246.74.37] has quit. (Quit: webchat.esper.net)
#39 [04:03] * vaqer [webchat@196.246.74.37] has joined #minecrafthelp
#40 [04:03] <vaqer> Hello i need help because i cannot connect to my minecraft acc
#41 [07:28] * Dawlik2 [webchat@mm-33-184-121-178.gomel.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#42 [07:43] * vaqer [webchat@196.246.72.109] has joined #minecrafthelp
#43 [07:45] <vaqer> Hello!
#44 [08:00] <Dawlik2> my problem is that once I took have friend a license, put on it its one, and now not can buy licensiniyu and there same put its one Dawlik2, I am asking to you have reset nickname Dawlik2 on not used , and under pokuple a new licenses I his could use
#45 [08:10] * adamf [webchat@d24-51-238-60.static-datacom.cgocable.net] has quit. (Quit: webchat.esper.net)
#46 [08:13] <vaqer> YO
#47 [08:18] * xzel [webchat@CPEa84e3ff15003-CMa84e3ff15000.cpe.net.fido.ca] has joined #minecrafthelp
#48 [08:18] <xzel> Can't connect to server
#49 [08:19] * xzel [webchat@CPEa84e3ff15003-CMa84e3ff15000.cpe.net.fido.ca] has quit. (Client Quit)
#50 [09:31] * Inktvlek [webchat@192.14-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#51 [09:32] <Inktvlek> I want to login to my minecraft account after some years, but i forgot my password and we no longer use the email adress that i used on that account. So i don't know what to do now.
#52 [09:44] * Apple [webchat@173-218-80-205-nixa.mid.dyn.suddenlink.net] has joined #minecrafthelp
#53 [09:47] <Apple> Hi. Yesterday I Asked How I could join someone using LAN for Mac, and I was told to try to turn off the firewall in settings, but that did not do anything. What should I do?
#54 [10:21] * b0 [webchat@176-21-227-71-cable.dk.customer.tdc.net] has joined #minecrafthelp
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#56 [10:50] * MikePlays_ [webchat@user185-94-5-51.luminet.cz] has joined #minecrafthelp
#57 [10:51] <MikePlays_> hi, can I ask here with my resource pack?
#58 [10:51] <MikePlays_> (is it possible to have multiple overlay textures (for grass and gravel for example) working together?)
#59 [11:12] * Toast [webchat@p5DDA79CF.dip0.t-ipconnect.de] has joined #minecrafthelp
#60 [11:17] <Toast> i have a problem with login in minecraft launcher it come invalid e-mail or password
#61 [11:54] * kijim [webchat@c-73-199-92-152.hsd1.nj.comcast.net] has joined #minecrafthelp
#62 [11:55] <kijim> alright
#63 [11:55] <kijim> anyone here?
#64 [11:56] * kijim [webchat@c-73-199-92-152.hsd1.nj.comcast.net] has quit. (Client Quit)
#65 [12:06] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Quit: left4dead)
#66 [12:12] * Kiko [webchat@180.red-95-127-48.dynamicip.rima-tde.net] has joined #minecrafthelp
#67 [12:13] <Kiko> Hey, I have an account issue
#68 [12:13] <Kiko> I need help
#69 [12:15] <Kiko> I need o change my password, and for this is necessary an email sended by you, but the problem is this email isnt arrived to me
#70 [12:18] * Kiko [webchat@180.red-95-127-48.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#71 [12:19] * m90photo [webchat@ool-457afef0.dyn.optonline.net] has joined #minecrafthelp
#72 [12:19] <m90photo> Hi, I've installed minecraft on a laptop, running windows 7; installation works fine, but it crashes the second the launcher starts, no matter how many times I uninstall or repair the installation
#73 [12:20] <m90photo> minecraft.exe pops up for a split second under processes in task manager, and then just disappears
#74 [12:23] * MG77 [webchat@050-090-044-004.res.spectrum.com] has joined #minecrafthelp
#75 [12:28] <MG77> For the past few weeks I am unable to launch Minecraft. It literally does nothing. I have uninstalled completely and reinstalled and still same issue. I have played Minecraft on this PC for over a year without issue. When trying to open Minecraft from the launcher, it does not even appear in my task manager programs or processes. Hoping you can
#76 [12:28] <MG77> help...?
#77 [12:35] * cj [webchat@pool-72-68-99-190.nwrknj.east.verizon.net] has joined #minecrafthelp
#78 [12:35] <m90photo> this is the error it shows me when using a launcher that shows error logs for it: https://paste.gg/p/anonymous/fdbc27ebd6f040acad0f213b4bb037fc
#79 [12:35] * MG77 [webchat@050-090-044-004.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#80 [12:36] * cj [webchat@pool-72-68-99-190.nwrknj.east.verizon.net] has joined #minecrafthelp
#81 [12:37] <cj> i just made an account, my credentials are correct but i still can't log in. Can anyone help?
#82 [12:38] * kuszczak15PL [webchat@37.30.4.60.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#83 [12:39] * kuszczak15PL [webchat@37.30.4.60.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#84 [12:40] <m90photo> I set the secondary launcher to manually use the newest version of Java and that works, but the official launcher does not work no matter what I do
#85 [12:42] * Faye7 [webchat@ip4da21701.direct-adsl.nl] has joined #minecrafthelp
#86 [12:42] * chance25th [webchat@c-73-53-246-201.hsd1.fl.comcast.net] has joined #minecrafthelp
#87 [12:43] <chance25th> i play on bedrock (xbox one) and for some reason i cant access the marketplace
#88 [12:43] <chance25th> i have bought the skyrim resource pack and all the mythology ones and would like to be able to use the resourcepacks]
#89 [12:43] <Faye7> Bello i juist purchased Dragons pakkage and its not working the app is stop running, what dan i do?
#90 [12:44] * Faye7 [webchat@ip4da21701.direct-adsl.nl] has quit. (Client Quit)
#91 [12:45] * chance25th [webchat@c-73-53-246-201.hsd1.fl.comcast.net] has quit. (Client Quit)
#92 [12:48] * cj [webchat@pool-72-68-99-190.nwrknj.east.verizon.net] has quit. (Quit: webchat.esper.net)
#93 [12:53] * Tab [webchat@host-78-145-58-17.as13285.net] has joined #minecrafthelp
#94 [12:53] <Tab> When I go into Installations and click New, I can't pick a different version. The version list does literally nothing.
#95 [12:54] * Tab [webchat@host-78-145-58-17.as13285.net] has quit. (Client Quit)
#96 [13:01] * Asensio [webchat@193.32.214.80] has joined #minecrafthelp
#97 [13:02] <Asensio> Necesito ayuda
#98 [13:03] <Asensio> I need help
#99 [13:03] * Asensio [webchat@193.32.214.80] has quit. (Client Quit)
#100 [13:06] * Nek97 [webchat@ppp-26-24.98-62.wind.it] has joined #minecrafthelp
#101 [13:06] <Nek97> I've tried to open minecraft by direct .exe but doesn't open, i can open it only by twitch
#102 [13:17] * Nek97 [webchat@ppp-26-24.98-62.wind.it] has quit. (Quit: webchat.esper.net)
#103 [13:19] * KingLiion [webchat@host-92-0-144-238.as43234.net] has joined #minecrafthelp
#104 [13:19] <KingLiion> Hi
#105 [13:20] <KingLiion> I am a little impatient, apologies about that, but my account has been hacked for a while.
#106 [13:21] <KingLiion> Did a application couple months ago, and haven't got a respond.
#107 [13:21] <KingLiion> About the account if it will be finished or not.
#108 [13:27] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
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#114 [14:00] * Oliver642007 [webchat@ip-8-24-209-66-Portland-TX.gtek.biz] has joined #minecrafthelp
#115 [14:01] * queenofpommes [webchat@c80-217-44-163.bredband.comhem.se] has joined #minecrafthelp
#116 [14:03] * Oliver642007 [webchat@ip-8-24-209-66-Portland-TX.gtek.biz] has quit. (Client Quit)
#117 [14:05] * Tsukunamio [webchat@184.170.180.192] has joined #minecrafthelp
#118 [14:05] <Tsukunamio> So i bought minecraft on my xbox one and on mobile ubut i cant use it on windows 10
#119 [14:07] <queenofpommes> Hi! I dowloaded Minecraft to my MacOS today, but I can't open it. I begin the installation, and it seems to be finished, but when I try to open the game I get up a tab saying "Minecraft Launcher ended unexpectedly" (avslutades oväntat on Swedish, I don't know the exact translation for it). I don't know what to do, I have tried på reinstall the game
#120 [14:07] <queenofpommes> multiple times, I have restarted my computer, I have reinstalled Java but nothing seems to help. Does anyone know what do to, or have this happened to anyone else? plz help
#121 [14:07] <Absol> queenofpommes: Please keep it civil
#122 [14:11] * yeetro [webchat@82-203-156-184.bb.dnainternet.fi] has joined #minecrafthelp
#123 [14:11] <yeetro> so i need help because always when i go on my friends realm it says Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.
#124 [14:22] * m90photo [webchat@ool-457afef0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#125 [14:27] * queenofpommes [webchat@c80-217-44-163.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#126 [14:30] * MikePlays_ [webchat@user185-94-5-51.luminet.cz] has quit. (Quit: webchat.esper.net)
#127 [14:35] * Bubby [webchat@76-217-94-205.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#128 [14:36] <Bubby> So when ever i download minecraft everything downloads fine, until i try opening the minecraft launcher and then it just doesnt do anything. I've tried updating my driver, using old drivers, uninstalling, and restarting.
#129 [14:45] * yeetro [webchat@82-203-156-184.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#130 [14:46] <Bubby> Hello?
#131 [14:47] * FofuraCanina [webchat@177-170-120-2.user.vivozap.com.br] has joined #minecrafthelp
#132 [14:49] <FofuraCanina> Hello, im having some problems with in-game sounds. Everytime i open mc 1.12.2 with optifine, the "pack.mcmeta :(" is missing.
#133 [14:57] * hi [webchat@c-71-198-96-204.hsd1.ca.comcast.net] has joined #minecrafthelp
#134 [14:59] * hi [webchat@c-71-198-96-204.hsd1.ca.comcast.net] has quit. (Client Quit)
#135 [15:04] * FrostFury [webchat@93-87-144-2.dynamic.isp.telekom.rs] has joined #minecrafthelp
#136 [15:04] <FrostFury> hello i am not recriving emails about password reset
#137 [15:05] <FrostFury> anyone here?
#138 [15:06] <FrostFury> great
#139 [15:43] * Will [webchat@customer7.sundbynet.dk] has joined #minecrafthelp
#140 [15:43] <Will> Hello there everyone, I was wondering if someone could help me regain access of my lost minecraft account
#141 [15:44] <Will> I'm unable to log in using either e-mail or username, and when I press "reset username" on the website and fill out the form, nothing gets sent to my e-mail.
#142 [15:45] <Will> It should also be noted I'm unable to locate the transaction ID because the purchase was made years ago, and i've changed banks since then.
#143 [15:46] <Will> I have valid proof in the form of emails from Mojang, confirming that the account exsists and is mine.
#144 [15:46] * clarjon1 [~clarjon1@23-248-49-196.tpia.execulink.com] has joined #minecrafthelp
#145 [15:51] <Will> is it possible to check if someone has changed my e-mail, so I then can request a e-mail. reset ? I read on the website that you can request an email change without additional verification - which seems like an option that could help solve my problem
#146 [15:54] * Nickyboi [webchat@pool-108-54-200-235.nycmny.fios.verizon.net] has joined #minecrafthelp
#147 [15:54] <Nickyboi> dsa
#148 [15:54] <Nickyboi> d
#149 [15:54] <Nickyboi> @Mightyena
#150 [15:55] <Nickyboi> I need help it wont let me login to my Minecraft account
#151 [15:55] <Will> ^
#152 [15:55] <Will> same
#153 [15:56] <Nickyboi> i put in all my info and even changed my password multiple times but everyday when i try to log on it wont go through
#154 [15:56] <Nickyboi> i don't know what to do
#155 [16:04] * Atlas0 [webchat@174-27-199-81.bois.qwest.net] has joined #minecrafthelp
#156 [16:04] * Atlas0 [webchat@174-27-199-81.bois.qwest.net] has quit. (Client Quit)
#157 [16:05] * Nickyboi [webchat@pool-108-54-200-235.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#158 [16:24] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:9ea:30f8:558d:c0c7] has joined #minecrafthelp
#159 [16:30] * Jeremy [webchat@107-133-18-3.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#160 [16:30] <Jeremy> connect Microsoft account to a Mojang account
#161 [16:36] * AK47power1234 [webchat@75-143-254-146.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#162 [16:37] <AK47power1234> Minecraft wont open, instead it downloads until it is almost is done then crashes
#163 [16:39] <AK47power1234> loads not downloads
#164 [17:10] * erbear [webchat@c-174-54-203-9.hsd1.pa.comcast.net] has joined #minecrafthelp
#165 [17:11] <erbear> when trying to connect to my lan server is says connection timed out
#166 [17:11] <erbear> how do i fix this
#167 [17:17] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:9ea:30f8:558d:c0c7] has quit. (Quit: Pull the pin and count to what?)
#168 [17:22] * AK47power1234 [webchat@75-143-254-146.dhcp.gnvl.sc.charter.com] has quit. (Quit: webchat.esper.net)
#169 [17:43] * FofuraCanina [webchat@177-170-120-2.user.vivozap.com.br] has quit. (Quit: webchat.esper.net)
#170 [17:58] * Will [webchat@customer7.sundbynet.dk] has quit. (Quit: webchat.esper.net)
#171 [17:59] * Syleyntio [webchat@c-71-61-189-217.hsd1.wv.comcast.net] has joined #minecrafthelp
#172 [18:01] <Syleyntio> Hi, I'm trying to launch Minecraft but the launcher won't launch. Whenever I click the launcher the blue wheel pops up for a second or two but the launcher never loads.
#173 [18:07] * Bianca [webchat@bd063ad9.virtua.com.br] has joined #minecrafthelp
#174 [18:07] <Bianca> Hi
#175 [18:08] <Bianca> I cant log in today
#176 [18:08] <Bianca> Im trying all afternoon
#177 [18:09] <Bianca> I just change my password
#178 [18:09] <Bianca> I just change my password
#179 [18:10] * Bianca [webchat@bd063ad9.virtua.com.br] has left #minecrafthelp
#180 [18:15] * ComfortablyOdd [webchat@c-67-186-201-123.hsd1.ut.comcast.net] has joined #minecrafthelp
#181 [18:17] <ComfortablyOdd> So I am online but every time I try to log in to the launcher it tells me I am not and doesn't let me play. If anyone has ideas that would be great
#182 [18:34] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#183 [18:45] * Arathorn3 [webchat@65-130-218-8.slkc.qwest.net] has joined #minecrafthelp
#184 [18:45] <Arathorn3> When I try to load into a world it freezes with just dirt blocks on the loading screen. I have tried uninstalling and reinstalling, downloading the latest version of Java and restarting my computer. I have looked everywhere to find a answer and to this problem with no luck. Thanks,
#185 [19:16] * ComfortablyOdd [webchat@c-67-186-201-123.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#186 [19:33] * BigBlock651 [webchat@static-ip-18158232197.cable.net.co] has joined #minecrafthelp
#187 [19:34] <BigBlock651> Hello
#188 [19:34] <BigBlock651> When i play minecraft vanilla
#189 [19:34] <BigBlock651> it says an error called
#190 [19:34] <BigBlock651> Minecraft java.lang.illegalstateException
#191 [19:34] <BigBlock651> unable to create child loop
#192 [19:34] <BigBlock651> im in the 1.14.4
#193 [19:34] <mattym> BigBlock651, One moment.
#194 [19:35] <BigBlock651> yesterday the game was ok
#195 [19:35] <BigBlock651> i was playing peacefully
#196 [19:35] <mattym> BigBlock651, Check all the info in the Moderator Note section here https://bugs.mojang.com/browse/MC-34749
#197 [19:36] <BigBlock651> mattym
#198 [19:36] <BigBlock651> but
#199 [19:36] <BigBlock651> i desactivate
#200 [19:36] <BigBlock651> the firewall
#201 [19:36] <BigBlock651> and everything
#202 [19:36] <BigBlock651> and the issue continues
#203 [19:36] <BigBlock651> and also
#204 [19:36] <mattym> BigBlock651, Did you try all of what was listed in the Note?
#205 [19:36] <BigBlock651> yes
#206 [19:36] <BigBlock651> i looked for help
#207 [19:36] <BigBlock651> before contacting you
#208 [19:37] <mattym> ??> BigBlock651 tools/hjt
#209 [19:37] <Mightyena> BigBlock651: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#210 [19:37] <Mightyena> BigBlock651: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#211 [19:37] <BigBlock651> ok
#212 [19:39] <BigBlock651> https://paste.ubuntu.com/p/rrjjx5WRPt/
#213 [19:42] <mattym> BigBlock651, Not seeing any programs that could cause the issue.
#214 [19:42] <mattym> BigBlock651, Are you sure you tried the suggestion about adding the JVM argument?
#215 [19:42] <BigBlock651> i dont know what to do
#216 [19:43] <BigBlock651> i didnt saw that
#217 [19:43] <BigBlock651> what is jvm? java virtual machine?
#218 [19:43] <mattym> BigBlock651, Ok, open up the launcher. Press the Installations tab, then click on the one that says Latest Release
#219 [19:43] <BigBlock651> which is the jvm argument?
#220 [19:43] <BigBlock651> ok
#221 [19:44] <mattym> BigBlock651, Once that opens, hit the More Options button then scroll all the way down.
#222 [19:44] <mattym> BigBlock651, Let me know once you are there.
#223 [19:46] <BigBlock651> i entered options
#224 [19:46] <BigBlock651> but i dont see more options
#225 [19:46] <BigBlock651> ohh
#226 [19:46] <BigBlock651> i see
#227 [19:46] <mattym> BigBlock651, Ok, did you hit More Options and scroll down?
#228 [19:46] <BigBlock651> yes
#229 [19:46] <mattym> BigBlock651, In the text box under where it says JVM Arguments, scroll to the end and add a space, after the space enter the following
#230 [19:47] <mattym> -Djava.net.preferIPv4Stack=true
#231 [19:47] <mattym> BigBlock651, Then hit the save button. Then try the game again.
#232 [19:48] <BigBlock651> ok
#233 [19:48] <BigBlock651> lets see
#234 [19:49] <BigBlock651> it says this
#235 [19:49] <BigBlock651> error:
#236 [19:49] <BigBlock651> Could not create the java virtual machine
#237 [19:49] <BigBlock651> error:
#238 [19:49] <BigBlock651> a fatal exception has occured
#239 [19:49] <BigBlock651> progam will exit
#240 [19:50] <BigBlock651> is this ok?
#241 [19:50] <BigBlock651> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M:-Djava.net.preferIPv4Stack=true
#242 [19:56] <Arathorn3> When I try to load into a world it freezes with just dirt blocks on the loading screen. I have tried uninstalling and reinstalling, downloading the latest version of Java and restarting my computer. I have looked everywhere to find a answer and to this problem with no luck. Thanks.
#243 [19:57] <mattym> ??> Arathorn3 launcher/log
#244 [19:57] <Mightyena> Arathorn3: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#245 [20:01] <Arathorn3> https://paste.ubuntu.com/p/bfF7kRMzYp/
#246 [20:01] <mattym> Arathorn3, Did you copy that after the issue happened?
#247 [20:03] <Arathorn3> My bad here is the full one https://paste.ubuntu.com/p/yyth9h3Ft7/
#248 [20:03] <mattym> ??> Arathorn3 av/adwcleaner
#249 [20:03] <Mightyena> Arathorn3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#250 [20:03] <Mightyena> Arathorn3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#251 [20:03] * Syleyntio [webchat@c-71-61-189-217.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#252 [20:04] * pbflyboy [webchat@131.93.73.203] has joined #minecrafthelp
#253 [20:06] * Arathorn3 [webchat@65-130-218-8.slkc.qwest.net] has joined #minecrafthelp
#254 [20:06] <Arathorn3> Alright I did that... now what
#255 [20:06] <pbflyboy> So, I try to open Minecraft and it say Give us a minute. We're updating.
#256 [20:06] <mattym> Arathorn3, Check the game again.
#257 [20:06] <mattym> pbflyboy, Then wait
#258 [20:07] <pbflyboy> more than a minute I take it. like 60?
#259 [20:07] <mattym> pbflyboy, However long it takes to start working
#260 [20:07] <pbflyboy> halfway there!
#261 [20:08] <Arathorn3> It Worked! Thanks
#262 [20:08] * Arathorn3 [webchat@65-130-218-8.slkc.qwest.net] has quit. (Client Quit)
#263 [20:09] * Ashlyn [webchat@199-66-65-103.iplwin75.metronetinc.net] has joined #minecrafthelp
#264 [20:09] <Ashlyn> hello
#265 [20:10] <Ashlyn> hello??
#266 [20:11] <Ashlyn> can i please just have some freaking help
#267 [20:11] <Ashlyn> this is ridiculous, i cannot access my account AT ALL
#268 [20:12] <mattym> Ashlyn, What happens when you try?
#269 [20:12] <Ashlyn> I get no response whatsoever
#270 [20:13] <Ashlyn> I have sent several emails trying to request a password change, or to simply just to talk to someone but i get no response
#271 [20:14] <mattym> Ashlyn, So you get no automated reply when requesting a password reset?
#272 [20:14] <Ashlyn> nope
#273 [20:15] <mattym> Ashlyn, Did you check any spam/junk mail folders in the email account?
#274 [20:15] <Ashlyn> yes i did
#275 [20:15] <Ashlyn> i get no email
#276 [20:15] <Ashlyn> it makes me think the account was stolen
#277 [20:15] <Ashlyn> Do you need my information about my account?
#278 [20:15] <mattym> Ashlyn, And you said you already sent in a support ticket/request?
#279 [20:15] <Ashlyn> yes
#280 [20:15] <mattym> Ashlyn, When?
#281 [20:16] <Ashlyn> i sent probably 2 last night and several friday night trying to access it. and thats when i first realized that i couldn't log into it
#282 [20:16] <mattym> Ashlyn, What I mean is did you send one via this form on the site: https://help.minecraft.net/hc/en-us/requests/new
#283 [20:17] <Ashlyn> yes
#284 [20:17] <mattym> Ashlyn, You will need to wait for Mojang to reply to that.
#285 [20:17] <Ashlyn> I have sent 2, one last night, and one from friday night, which i never got answers.
#286 [20:17] <mattym> Ashlyn, Expect to wait weeks or more.
#287 [20:17] <Ashlyn> why so long??
#288 [20:18] <mattym> Ashlyn, Lots of support requests.
#289 [20:18] * Jakeee936 [webchat@ip98-164-221-12.oc.oc.cox.net] has joined #minecrafthelp
#290 [20:18] <Ashlyn> okay.. is there anyway to speed up the process
#291 [20:19] <mattym> Ashlyn, No
#292 [20:19] <Ashlyn> alright then.
#293 [20:19] <Jakeee936> Hi, I have just gotten onto Minecraft and went into singleplayer, to see that all my single player worlds are gone. Is there any way to recover those worlds?
#294 [20:19] <mattym> Jakeee936, Have you checked to see if they are still in the saves folder?
#295 [20:20] <Jakeee936> im not sure, im going to check now.
#296 [20:20] * Ashlyn [webchat@199-66-65-103.iplwin75.metronetinc.net] has quit. (Quit: webchat.esper.net)
#297 [20:21] <Jakeee936> Im on Windows 7, but i dont know where the saves folder is, do you think you can tell me?
#298 [20:22] <mattym> ??> Jakeee936 win/.minecraft
#299 [20:22] <Mightyena> Jakeee936: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#300 [20:22] <mattym> Jakeee936, It will be in the folder that opens when you do the instructions Mightyena sent
#301 [20:22] <Jakeee936> k thx
#302 [20:24] <Jakeee936> oh, i found it!
#303 [20:24] <Jakeee936> what am i supposed t do now?
#304 [20:24] * Wyatt8 [webchat@tpasmb0113w-ad01-233-157.dynamic.bellmts.net] has joined #minecrafthelp
#305 [20:24] <mattym> Jakeee936, Are the world folders still within the saves folder?
#306 [20:24] <Jakeee936> yes
#307 [20:24] <mattym> Jakeee936, Ok, is there any chance you changed the game directory setting in the launcher?
#308 [20:25] <Wyatt8> is there a Minecraft email to email them I cant find anything?
#309 [20:25] <Jakeee936> i dont think so, i just pressed play.
#310 [20:25] <mattym> Wyatt8, What do you mean?
#311 [20:25] <mattym> Jakeee936, Then you will have to look into methods to recover corrupted worlds.
#312 [20:25] <Jakeee936> ok thx
#313 [20:26] <mattym> Jakeee936, However I am not currently aware of which methods work or not with the latest versions.
#314 [20:26] <Wyatt8> well usually websites have emails so u can contact there team but I couldn't find one on there website then I found this thinking it was it
#315 [20:26] <mattym> Wyatt8, What exactly is it you need help with?
#316 [20:26] <Wyatt8> payment issues
#317 [20:26] <mattym> Wyatt8, What type, elaborate.
#318 [20:28] <Wyatt8> well when I bought Minecraft years ago it was simple now I went to that windows 10 one to buy because I have a windows laptop but im pretty sure I need the java one so I think I bought the wrong one?
#319 [20:28] <mattym> Wyatt8, So you are looking to buy a second copy/account for Java Edition?
#320 [20:28] <Wyatt8> one for a friend yes
#321 [20:29] <mattym> Wyatt8, Ok, are you trying to do the purchase via minecraft.net?
#322 [20:30] <Wyatt8> yes right threw there website but I think I purchased the wrong one bc I bought thr windows 10 thinking it was the same a java
#323 [20:30] <Wyatt8> through*
#324 [20:31] <mattym> Wyatt8, It would only be for that edition if you completed the purchase via the Windows/Microsoft Store
#325 [20:31] <mattym> Wyatt8, If you completed the purchase on minecraft.net then its Java Edition
#326 [20:32] <Wyatt8> well I went to Minecraft.net then java and windows 10 came up when I went to the computer device thinking it was same one but its not
#327 [20:33] <mattym> Wyatt8, So you are sure you completed the purchase via the Windows Store on microsoft.com
#328 [20:35] <Wyatt8> I didn't go to Microsoft page though. I went to the Minecraft.net,
#329 [20:35] <mattym> Wyatt8, If you selected Windows 10 Edition to buy, it would have taken you there to finish the payment.
#330 [20:35] <mattym> Wyatt8, If you finished the purchase on minecraft.net, then its for the Java Edition
#331 [20:36] <Wyatt8> okay then maybe it did I didn't realise that it transferred me I thought I was still on Minecraft.net webpage
#332 [20:36] <mattym> Wyatt8, So are you trying to exchange it?
#333 [20:36] <Wyatt8> yes for the java edition
#334 [20:37] <mattym> ??> Wyatt8 mojang/email
#335 [20:37] <Mightyena> Wyatt8: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#336 [20:37] <Mightyena> Wyatt8: Note: Do NOT send more than one at a time.
#337 [20:37] <mattym> Wyatt8, Make sure you select Refund as the topic
#338 [20:37] <mattym> Wyatt8, And in the message area say you got the wrong edition.
#339 [20:37] <Wyatt8> perfect u been a good help!
#340 [20:38] <Wyatt8> thanks!
#341 [20:38] <mattym> Wyatt8, Oh
#342 [20:38] <mattym> Wyatt8, And use Windows 10 Edition as the version you need help with as well
#343 [20:38] <mattym> Wyatt8, Otherwise it will ask for info you wont have
#344 [20:40] * Moo [webchat@172-127-66-251.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#345 [20:40] <Moo> Hello
#346 [20:40] <Moo> My launcher won't create a native json file and it just won't open at all.
#347 [20:40] <mattym> Moo, If you are getting an error message, please provide the exact text
#348 [20:41] <Moo> No error message, sometimes it just shows that its downloading update files, then nothing.
#349 [20:41] * Jenn [webchat@172-12-78-137.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#350 [20:41] <mattym> ??> Moo launcher/log
#351 [20:41] <Mightyena> Moo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#352 [20:42] <Moo> Ok
#353 [20:42] <Moo> No like, the launcher as a whole just wont open.
#354 [20:43] <Jenn> I purchased an account in around 2011-2013 and I have no clue what the original email is. I've tried to change it but it doesn't work and I have found no workable solutions. I can log into Minecraft fine play the game but am unable to change my skin or do other things that require me to log in.
#355 [20:44] <mattym> ??> Moo tools/hjt
#356 [20:44] <Mightyena> Moo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#357 [20:44] <Mightyena> Moo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#358 [20:44] <mattym> ??> Jenn account/send-email
#359 [20:45] <Mightyena> Jenn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#360 [20:45] <Jenn> but what if I do not know the email associated with my Minecraft account?
#361 [20:45] * Valles [webchat@216-24-93-221.unassigned.ntelos.net] has joined #minecrafthelp
#362 [20:46] <Valles> My Account was hacked and they change my name I would like my original name back how who do I contact to get it changed back
#363 [20:46] <mattym> Jenn, Then try to figure it out.
#364 [20:47] <mattym> Valles, You will need to wait till you can change it back on your own.
#365 [20:47] <Jenn> If I literally have no clue what the email is, is my account as good as lost
#366 [20:47] <mattym> Jenn, Probably
#367 [20:48] <Jenn> is there a way to get my transaction ID? or is that through the email as well
#368 [20:48] <Moo> https://paste.ubuntu.com/p/5Q7r5p3MMv/
#369 [20:49] <Moo> Is there anything clashing with the launcher that is not allowing it to open?
#370 [20:49] <mattym> Jenn, Depends, see the following info
#371 [20:50] <mattym> ??> Jenn account/trans-id
#372 [20:50] <Mightyena> Jenn: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#373 [20:50] * Jenn [webchat@172-12-78-137.lightspeed.clmasc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#374 [20:50] <mattym> Moo, Yes, McAfee is known to cause nothing but problems with the game.
#375 [20:50] <mattym> ??> Moo av/mcafee/uninstall
#376 [20:50] <Mightyena> Moo: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#377 [20:51] <Moo> Dang it, my friend had told me that might be the problem.
#378 [20:51] <Moo> My membership will be expiring soon, and when that happens I will get rid of it.
#379 [20:51] <Moo> I can't right now because my mom would kill me lol.
#380 [20:51] <Moo> Tysm!
#381 [20:52] * Moo [webchat@172-127-66-251.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#382 [21:14] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#383 [21:14] * Namoruno [webchat@pool-70-106-220-246.clppva.fios.verizon.net] has joined #minecrafthelp
#384 [21:15] <Namoruno> Hello, I am unable to login to my account. The username is "Namoruno" the email is robloxistooken@gmail.com
#385 [21:15] <Namoruno> I press the login button
#386 [21:15] <mattym> Namoruno, Do not share login info here.
#387 [21:15] <Namoruno> oh this is not official support
#388 [21:15] <Namoruno> how does this work?
#389 [21:16] <CubeTheThird> Namoruno, this is a public, community-driven support chat
#390 [21:16] <CubeTheThird> Namoruno, what happens when you try logging in?
#391 [21:16] <Namoruno> Okay, well I can't login to my account because when I press login nothing happens.
#392 [21:16] <CubeTheThird> Namoruno, are you using a VPN/Proxy?
#393 [21:17] <Namoruno> I tried to reinstall Minecraft, but I can't login to the browser anymore either
#394 [21:17] <Namoruno> No.
#395 [21:17] <CubeTheThird> ??> Namoruno tools/hjt
#396 [21:17] <Mightyena> Namoruno: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#397 [21:17] <Mightyena> Namoruno: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#398 [21:18] <Namoruno> Im a Apple Mac user, are there alternatives?
#399 [21:19] <CubeTheThird> Namoruno, open a terminal
#400 [21:19] <Namoruno> okay...
#401 [21:20] <Namoruno> like I said, I uninstalledd Minecraft to try to reinstall to see if it was a broken launcher
#402 [21:20] <CubeTheThird> Namoruno, run this command: cat /etc/hosts
#403 [21:20] <Namoruno> so I do not have Minecraft anymore
#404 [21:20] <CubeTheThird> Namoruno, what you're experiencing doesn't have to do with the game itself
#405 [21:20] <Namoruno> what is it?
#406 [21:21] <Namoruno> are you taking my identity, you have nothing to steal.
#407 [21:21] <CubeTheThird> Namoruno, if I'm correct, it's because of hosts file tampering
#408 [21:21] <Namoruno> ok??? I don't know what that means, don't waste your time explaining it
#409 [21:21] <CubeTheThird> Namoruno, normally that happens if you use something like MCLeaks, AltDispenser, or other name changers or cracked launchers
#410 [21:21] <Namoruno> I did use one of those
#411 [21:22] <Namoruno> im smart.
#412 [21:22] <CubeTheThird> Namoruno, yup, and that would have messed with your hosts file. Now for the fun part of fixing it
#413 [21:22] <CubeTheThird> ??> Namoruno mac/hosts/edit
#414 [21:22] <Mightyena> Namoruno: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#415 [21:22] <Mightyena> Namoruno: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#416 [21:23] <Namoruno> so who do I follow?
#417 [21:23] <CubeTheThird> Namoruno, Mightyena is a bot. Please follow the instructions it gave you
#418 [21:32] * Namoruno [webchat@pool-70-106-220-246.clppva.fios.verizon.net] has joined #minecrafthelp
#419 [21:32] <Namoruno> Hello I was told to enable root user on my Mac earlier, I am stuck on one part...
#420 [21:34] * Namoruno [webchat@pool-70-106-220-246.clppva.fios.verizon.net] has quit. (Client Quit)
#421 [21:34] * tumbleweed [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#422 [21:34] * tumbleweed [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has joined #minecrafthelp
#423 [21:51] * Namoruno [webchat@pool-70-106-220-246.clppva.fios.verizon.net] has joined #minecrafthelp
#424 [21:52] <Namoruno> Hello, I used a alt generator and now cannot login to my account
#425 [21:52] <Namoruno> I was told to do something to root user, I did
#426 [21:52] <Namoruno> what should I do from here?
#427 [21:53] <mattym> Namoruno, Are you now logged in under the Root user?
#428 [21:53] <Namoruno> gimme a minute, then I will be
#429 [21:53] * Namoruno [webchat@pool-70-106-220-246.clppva.fios.verizon.net] has quit. (Client Quit)
#430 [21:53] <mattym> Namoruno, You will need to reconnect to the chat
#431 [21:55] * Namoruno [webchat@pool-70-106-220-246.clppva.fios.verizon.net] has joined #minecrafthelp
#432 [21:56] <Namoruno> Hello, I am back after logging into root user. What should I do from here
#433 [21:56] <mattym> Namoruno, open the Terminal App in Finder -> Applications -> Utilities. Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#434 [21:56] <Namoruno> it opened a window :P
#435 [21:57] <mattym> Namoruno, If there are any lines in that file that contain the word mojang in them, delete those
#436 [21:57] <mattym> Namoruno, Then save the file
#437 [21:57] <Namoruno> done
#438 [21:58] <mattym> Namoruno, Attempt to log in again.
#439 [21:58] <Namoruno> ok
#440 [21:59] <Namoruno> bless you
#441 [21:59] <mattym> Namoruno, Now change your password.
#442 [21:59] <Namoruno> anything I can do?
#443 [21:59] <Namoruno> for you, in return to show my thanks
#444 [21:59] <mattym> Namoruno, None needed
#445 [21:59] <Namoruno> wow, okay :D thank you have a great day !
#446 [22:04] * Namoruno [webchat@pool-70-106-220-246.clppva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#447 [22:10] * Wyatt8 [webchat@tpasmb0113w-ad01-233-157.dynamic.bellmts.net] has quit. (Quit: webchat.esper.net)
#448 [23:47] * Trollpro [webchat@ip68-96-233-44.lv.lv.cox.net] has joined #minecrafthelp
#449 [23:48] <Trollpro> Hi, I need help, I`m trying to log in into my minecraft launcher but says that I have to verify my internet connection, and my internet is fine