#1 [00:39] * Custers [~aedda@185.80.227.41] has joined #minecrafthelp
#2 [00:59] * drew6001 [webchat@c-73-244-180-223.hsd1.fl.comcast.net] has joined #minecrafthelp
#3 [01:00] <drew6001> Hey is anyone else's minecraft launcher not launching
#4 [01:03] * drew6001 [webchat@c-73-244-180-223.hsd1.fl.comcast.net] has quit. (Client Quit)
#5 [01:33] * Arghh [webchat@adsl-194-207-142-143.karoo.kcom.com] has joined #minecrafthelp
#6 [01:35] <Arghh> Hi, everytime we try to open a game we get a warning message saying there is a game already open and starting new may corrupt current games. We don't have a game open elsewhere and so we click 'start anyway' but then no games launch. This has been ongoing for a few months and my son has been unable to play it for roughly 4 months now. We have re-in
#7 [01:35] <Arghh> stalled the download a couple of times but this seems to have had no affect. I dont know what else to try can anyone help please?
#8 [02:20] * jang [webchat@ip68-102-185-194.ks.ok.cox.net] has joined #minecrafthelp
#9 [02:20] <jang> my scroll on my mouse doesnt scroll my hotbar
#10 [02:20] <jang> how do i fix this
#11 [02:23] <jang> is anyone online?
#12 [03:18] * Matt7 [webchat@cpe-76-95-183-228.socal.res.rr.com] has joined #minecrafthelp
#13 [03:20] <Matt7> Hi
#14 [03:20] * Matt7 [webchat@cpe-76-95-183-228.socal.res.rr.com] has quit. (Client Quit)
#15 [04:38] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Ping timeout: 204 seconds)
#16 [04:38] * TheSilentLink [~TheSilent@host86-137-246-19.range86-137.btcentralplus.com] has joined #minecrafthelp
#17 [05:02] * TheSilentLink [~TheSilent@host86-137-246-19.range86-137.btcentralplus.com] has joined #minecrafthelp
#18 [05:41] * CarNut06 [webchat@61-68-127-150.tpgi.com.au] has joined #minecrafthelp
#19 [05:42] <CarNut06> made an in game purchase and it took my coins but is still locked
#20 [05:44] * CarNut06 [webchat@61-68-127-150.tpgi.com.au] has quit. (Client Quit)
#21 [06:26] * emir [webchat@79.126.133.103] has joined #minecrafthelp
#22 [06:27] * emir [webchat@79.126.133.103] has quit. (Client Quit)
#23 [06:58] * Jada [webchat@c-71-233-128-125.hsd1.ct.comcast.net] has joined #minecrafthelp
#24 [06:59] <Jada> I have Minecraft on my Mac but when I try to open it the launcher quits unexpectedly. How do I fix that
#25 [07:45] * jordi_ [webchat@172.pool92-176-140.dynamic.orange.es] has joined #minecrafthelp
#26 [07:45] <jordi_> el juego no se inicia
#27 [07:46] * jordi_ [webchat@172.pool92-176-140.dynamic.orange.es] has quit. (Client Quit)
#28 [07:52] * CamiloWol [webchat@cpe-60-226-164-52.qb07.qld.asp.telstra.net] has joined #minecrafthelp
#29 [07:52] <CamiloWol> Hello
#30 [07:53] <CamiloWol> I want a refund
#31 [07:55] * CamiloWol [webchat@cpe-60-226-164-52.qb07.qld.asp.telstra.net] has quit. (Client Quit)
#32 [08:11] * grungle [webchat@148.211.187.199.wiredns.net] has joined #minecrafthelp
#33 [08:12] <grungle> How do I re-install minecraft?
#34 [08:14] <grungle> I found the file screenshot and moved em to another file folder an then I could no longer get into minecraft
#35 [08:16] * tamarathekitten [webchat@cable-178-149-130-94.dynamic.sbb.rs] has joined #minecrafthelp
#36 [08:17] * ben [webchat@ip-62-143-240-113.hsi01.unitymediagroup.de] has joined #minecrafthelp
#37 [08:17] <tamarathekitten> So I am back here, I was here yesterday as well, basically my issue is that I cannot join realms properly, I get kicked every 10 seconds. It has been happening for 4 weeks
#38 [08:17] <tamarathekitten> I have tried fixing it by doing all of these things: https://paste.gg/p/anonymous/9501c6c589c149cab4aa844896aed05f
#39 [08:17] * ben is now known as Guest50360
#40 [08:17] <tamarathekitten> please help me if you can
#41 [08:17] <Guest50360> hey
#42 [08:19] <Guest50360> I cant play realms because my account info isnt 18 and I cant confirm my age
#43 [08:19] * Guest50360 [webchat@ip-62-143-240-113.hsi01.unitymediagroup.de] has quit. (Client Quit)
#44 [08:19] <tamarathekitten> For me I get the "Java exception" error
#45 [08:23] * grungle [webchat@148.211.187.199.wiredns.net] has quit. (Quit: webchat.esper.net)
#46 [08:31] * ruben [webchat@mob-5-90-226-223.net.vodafone.it] has joined #minecrafthelp
#47 [08:31] <ruben> hello
#48 [08:32] <tamarathekitten> Hello
#49 [08:33] <ruben> I have a problem when I want play to minecraft. The problem is this: The game crashed whilst mouseclicked event handler
#50 [08:33] <ruben> Error: java.lang.IllegalStateException: failed to create a child event loop
#51 [09:01] * Engjell [webchat@234.125.198.77.rev.sfr.net] has joined #minecrafthelp
#52 [09:02] <Engjell> Anyone here ?
#53 [09:04] <Engjell> Absol
#54 [09:05] * Jada [webchat@c-71-233-128-125.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#55 [09:05] * Huang_YuTing [webchat@61-61-234-99.dynamic.twmbroadband.net] has joined #minecrafthelp
#56 [09:06] <Huang_YuTing> hi?
#57 [09:06] <Huang_YuTing> i heve a question
#58 [09:07] <Huang_YuTing> Why ca n’t my account sign in
#59 [09:08] <Huang_YuTing> I complain about this
#60 [09:08] <Huang_YuTing> But did not respond
#61 [09:08] <Engjell> We have the same problem lol
#62 [09:10] <Huang_YuTing> what?
#63 [09:11] <Huang_YuTing> Why are you so inefficient
#64 [09:12] <Huang_YuTing> I did not receive any of your official letters
#65 [09:13] <Huang_YuTing> I have tried multiple password corrections
#66 [09:13] <Huang_YuTing> omg
#67 [09:14] <Huang_YuTing> What exactly happened that made me angry
#68 [09:26] <Engjell> Kealper
#69 [09:30] * ruben [webchat@mob-5-90-226-223.net.vodafone.it] has quit. (Quit: webchat.esper.net)
#70 [09:37] * cam [webchat@cpc77651-ely08-2-0-cust77.5-1.cable.virginm.net] has joined #minecrafthelp
#71 [09:37] <cam> hi
#72 [09:38] <cam> i keep getting internet exeption
#73 [09:50] * Akunacat [webchat@broadband-188-32-104-181.ip.moscow.rt.ru] has joined #minecrafthelp
#74 [09:50] <Akunacat> Hi
#75 [09:51] <Akunacat> I buy new PC with windows 10 and try to copy saved game into minecraft
#76 [09:52] <Akunacat> Saved game was saved in version 1.15 pre-release 2
#77 [09:53] <Akunacat> But on windows 10 installed version 1.14 and after loading my world is not correct
#78 [09:55] <Akunacat> Help me. how i can install the same version 1.15 pre-release 2 on windows 10 as it was on windows 7 ???
#79 [09:57] * cGrau91 [webchat@201.pool85-60-45.dynamic.orange.es] has joined #minecrafthelp
#80 [09:57] <cGrau91> Hello
#81 [09:57] <cGrau91> I have just purchased a code and redeemed it
#82 [09:58] <cGrau91> and now I am trying to login with my email at minecraft launcher at it tells me that the email or password is wrong
#83 [09:59] <cGrau91> i was able to login with my acount to mojang to redeem the code
#84 [09:59] <cGrau91> but i can not log into minecraft.net
#85 [10:01] * cGrau [webchat@201.pool85-60-45.dynamic.orange.es] has joined #minecrafthelp
#86 [10:01] * cGrau [webchat@201.pool85-60-45.dynamic.orange.es] has quit. (Client Quit)
#87 [10:08] * Akunacat [webchat@broadband-188-32-104-181.ip.moscow.rt.ru] has quit. (Quit: webchat.esper.net)
#88 [10:18] * tamarathekitten [webchat@cable-178-149-130-94.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#89 [10:25] * Chris [webchat@c-73-68-16-197.hsd1.nh.comcast.net] has joined #minecrafthelp
#90 [10:29] * Chris [webchat@c-73-68-16-197.hsd1.nh.comcast.net] has quit. (Client Quit)
#91 [10:31] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:1496:f170:c9f4:f563] has joined #minecrafthelp
#92 [10:32] * Custers [~aedda@185.80.227.41] has quit. (Remote host closed the connection)
#93 [10:37] * Arghh [webchat@adsl-194-207-142-143.karoo.kcom.com] has quit. (Quit: webchat.esper.net)
#94 [11:02] * cam [webchat@cpc77651-ely08-2-0-cust77.5-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#95 [11:04] * Negomir [webchat@87.116.182.31] has quit. (Quit: webchat.esper.net)
#96 [12:18] * Martin [webchat@78.84.220.6] has joined #minecrafthelp
#97 [12:19] <Martin> Hello! I have a crash report!
#98 [12:39] * FinlandUwU [webchat@78.190.127.117.static.ttnet.com.tr] has joined #minecrafthelp
#99 [12:39] * FinlandUwU [webchat@78.190.127.117.static.ttnet.com.tr] has quit. (Client Quit)
#100 [12:40] * I_love_minelex [webchat@c-73-239-245-127.hsd1.wa.comcast.net] has joined #minecrafthelp
#101 [12:41] <I_love_minelex> hey
#102 [12:42] <I_love_minelex> When my minecarft gets to the loading screen it will just stay there for a wile then crashed.
#103 [12:42] <I_love_minelex> And i dont know what is wrong
#104 [12:46] * I_love_minelex [webchat@c-73-239-245-127.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#105 [12:49] * derp [webchat@89.36.127.190] has joined #minecrafthelp
#106 [12:49] <derp> hello
#107 [12:49] <derp> i would like to refind
#108 [12:49] <derp> refund i meant
#109 [12:50] <derp> the reason being my laptop can't run minecraft after i played a few times
#110 [12:50] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:1496:f170:c9f4:f563] has joined #minecrafthelp
#111 [12:50] <derp> i dont what happened
#112 [12:50] <derp> i do not want to fix it i just wnat to refund
#113 [12:50] <derp> want i meant
#114 [12:51] <derp> can some one help me please
#115 [12:52] * derp [webchat@89.36.127.190] has quit. (Client Quit)
#116 [13:11] * grimmsauce [webchat@173-28-217-122.client.mchsi.com] has joined #minecrafthelp
#117 [13:12] <grimmsauce> Why cant I login
#118 [13:29] * Artemchik9 [webchat@188-163-100-22.broadband.kyivstar.net] has joined #minecrafthelp
#119 [13:29] <Artemchik9> как изменить никнейм в майнкрафте?
#120 [13:30] * Artemchik9 [webchat@188-163-100-22.broadband.kyivstar.net] has quit. (Client Quit)
#121 [13:43] * TheDuuuck [webchat@p4FD65718.dip0.t-ipconnect.de] has joined #minecrafthelp
#122 [13:44] <TheDuuuck> every time i want to connect to a server I get an error code
#123 [13:44] <TheDuuuck> it says minecraft.net not authenticated
#124 [13:46] <TheDuuuck> what can I do
#125 [13:46] <TheDuuuck> it started after i changed my skin and my username
#126 [13:58] * Speekenglesh [webchat@ppp-110-169-128-104.revip5.asianet.co.th] has joined #minecrafthelp
#127 [14:00] * Speekenglesh [webchat@ppp-110-169-128-104.revip5.asianet.co.th] has quit. (Client Quit)
#128 [14:01] * Pakol [webchat@cmg79.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#129 [14:03] * Aced [webchat@c-73-206-85-124.hsd1.tx.comcast.net] has joined #minecrafthelp
#130 [14:05] <Aced> So i just bought minecraft and i downloaded the launcher and I click to run the launcher and nothing happens, i can see it for a split second iin task manager but it disappears after about 2 seconds and nothing happens. i deleted my Antivirus that said it could be causing problems and still the same result when itry to start the launcher.
#131 [14:06] <Pakol> Hi. My minecraft launcher closes after clicking "start". Here is DxDiag and logs https://paste.ubuntu.com/p/yvTXSp9dmS/?fbclid=IwAR16GOeSy7jjnmxwfhUMlZQ1RqjhRnftBOXkUv1yn20GMRsXyFrHglJJ72c
#132 [14:07] <Pakol> https://paste.ubuntu.com/p/pccgqckyQM/
#133 [14:18] * iN1nja_ [webchat@ip-200-192-209-59.novafibratelecom.com.br] has joined #minecrafthelp
#134 [14:18] <iN1nja_> minecraft n abre
#135 [14:18] <iN1nja_> nao carrega NADA
#136 [14:18] * iN1nja_ [webchat@ip-200-192-209-59.novafibratelecom.com.br] has quit. (Client Quit)
#137 [14:59] * ColdHackerPA [webchat@68-69-156-93.wightman.ca] has joined #minecrafthelp
#138 [15:00] * ColdHackerPA [webchat@68-69-156-93.wightman.ca] has quit. (Client Quit)
#139 [15:04] * Edward [webchat@047-024-184-207.res.spectrum.com] has joined #minecrafthelp
#140 [15:06] <Edward> My Mojang account says I can download Minecraft for Windows 10 for free but when I click the redeem option, it says "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#141 [15:08] * Metalboghi [webchat@host43-136-dynamic.8-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#142 [15:10] <Metalboghi> hello my problem is , minecraft luncher don't lunch ,i disistall and istall the luncher but it didn'twork
#143 [15:12] * Metalboghi [webchat@host43-136-dynamic.8-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#144 [15:21] * Lerakir [webchat@ip5f5ae2db.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#145 [15:55] * Asgaroth_88 [webchat@188.red-88-9-68.dynamicip.rima-tde.net] has joined #minecrafthelp
#146 [15:55] <Asgaroth_88> Hi
#147 [15:56] <Asgaroth_88> I bought the game but the payment operation returned an error. The charge in my credit card has been done.
#148 [15:56] <Asgaroth_88> I paid but i cant play...
#149 [15:56] <Asgaroth_88> Could you review what happened?
#150 [16:02] * Asgaroth_88 [webchat@188.red-88-9-68.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#151 [16:04] * opmc [~op@bl18-37-205.dsl.telepac.pt] has joined #minecrafthelp
#152 [16:07] * dondon [webchat@r186-48-115-236.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#153 [16:09] <dondon> hola, me podr||
#154 [16:09] * dondon [webchat@r186-48-115-236.dialup.adsl.anteldata.net.uy] has quit. (*.net *.split)
#155 [16:09] * Pakol [webchat@cmg79.neoplus.adsl.tpnet.pl] has quit. (*.net *.split)
#156 [16:22] * Anelis [webchat@24.55.162.179] has joined #minecrafthelp
#157 [16:23] <Anelis> How can i transfer mi minecraft acount that i buy in my iPhone to play it in mi PC?
#158 [16:33] * Galacheimerz [webchat@134.pool80-102-112.dynamic.orange.es] has joined #minecrafthelp
#159 [16:35] <Galacheimerz> Hello, I bought the minecraft a long time ago. But when I log in, I get MINECRAFT and it doesn't let me download it, how can I fix that?
#160 [16:35] <Galacheimerz> Hello, I bought the minecraft a long time ago. But when I log in, I get MINECRAFT and it doesn't let me download it, how can I fix that?
#161 [16:37] * Galacheimerz [webchat@134.pool80-102-112.dynamic.orange.es] has left #minecrafthelp
#162 [16:39] * Tyler7 [webchat@ool-944c238d.dyn.optonline.net] has joined #minecrafthelp
#163 [16:39] <Tyler7> hello
#164 [16:39] <Tyler7> I am having trouble with creating an account
#165 [16:40] <Tyler7> it keeps saying error "songbird"
#166 [16:41] <Tyler7> songbird.js is what is says
#167 [16:42] * Twistxd [webchat@97-83-174-13.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#168 [16:42] <Tyler7> hello
#169 [16:43] <Twistxd> I cannot log into minecraft.net or the launcher on my computer but i can on my phone
#170 [16:43] <Tyler7> hello?
#171 [16:43] <Twistxd> hi
#172 [16:43] * Saias [webchat@host109-154-205-111.range109-154.btcentralplus.com] has joined #minecrafthelp
#173 [16:44] * Twistxd [webchat@97-83-174-13.dhcp.stpt.wi.charter.com] has quit. (Client Quit)
#174 [16:44] <Tyler7> can you help me with my problem?
#175 [16:45] <Anelis> can i transfer the acount of minecraft from de ps4 t pc?
#176 [16:46] <Tyler7> hello can you help me?
#177 [16:47] <Saias> Hello. Basically I bought Minecraft a number of hours ago, thinking it would run OK because I have roblox on my laptop and that works fine. However, the game lags whenever I move or look around or anything like that. I'm guessing that's to do with the make of my laptop; it's not a pro-gaming one to say the least. In this circumstance, am I eligible
#178 [16:47] <Saias> for a refund on my Minecraft account?
#179 [16:47] * Tyler7 [webchat@ool-944c238d.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#180 [16:51] * Anelis [webchat@24.55.162.179] has quit. (Quit: webchat.esper.net)
#181 [16:51] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has joined #minecrafthelp
#182 [16:52] <greylent> so basically want to reset my security questions but it won't let me
#183 [16:55] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has quit. (Client Quit)
#184 [17:00] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has joined #minecrafthelp
#185 [17:00] <greylent> hi
#186 [17:01] <greylent> so basically what happened was i wanted to change my skin in minecraft but then i had to put in security info but when i had requested to redo it
#187 [17:01] <greylent> it wouldent work
#188 [17:02] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#189 [17:10] * Diana [webchat@75-166-216-6.hlrn.qwest.net] has joined #minecrafthelp
#190 [17:11] * JS [webchat@139-216-40-221.sta.dodo.net.au] has joined #minecrafthelp
#191 [17:11] <JS> Can you please help with minecraft crashing issues
#192 [17:11] <Diana> Bought and downloaded Minecraft Java Edition for our Acer PC running on windows and it won't load. What's up?
#193 [17:13] <JS> Have minecraft App on IPad but when using App keeps crashing
#194 [17:14] <CubeTheThird> Diana, what happens?
#195 [17:14] <Diana> The Mojang screen comes up and loads halfway and stops.
#196 [17:15] <CubeTheThird> Diana, let's run a malware scan
#197 [17:15] <CubeTheThird> ??> Diana av/adwcleaner
#198 [17:15] <Mightyena> Diana: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#199 [17:15] <Mightyena> Diana: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#200 [17:15] <Diana> Eventually, we get a game crashed error message.
#201 [17:15] * JS [webchat@139-216-40-221.sta.dodo.net.au] has quit. (Client Quit)
#202 [17:16] <Diana> OK! Thanks/
#203 [17:16] <Diana> Be back in a sec
#204 [17:17] <greylent> i as well have a question?
#205 [17:17] * Diana [webchat@75-166-216-6.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#206 [17:17] <CubeTheThird> greylent, which is?
#207 [17:17] <greylent> Whenever i want to change my skin but i have to put in security info the thing is i send a request to change it but it wont let me
#208 [17:18] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:1496:f170:c9f4:f563] has quit. (Quit: Oh, so they have Internet on computers now!)
#209 [17:18] <greylent> go inside of my account info
#210 [17:18] <CubeTheThird> greylent, you mean you don't receive the email?
#211 [17:19] <greylent> i recive it but i forgot the info for the security info
#212 [17:19] <CubeTheThird> greylent, sorry.. are you talking about the email to reset the security questions?
#213 [17:19] <greylent> like say "whats your favorite game" i forgot what it ways
#214 [17:19] <greylent> yes i want to reset my security info and make new information
#215 [17:20] <CubeTheThird> ??> greylent account/challenge/reset
#216 [17:20] <Mightyena> greylent: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#217 [17:20] <greylent> thanks ill come back if it dosent work
#218 [17:21] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#219 [17:24] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has joined #minecrafthelp
#220 [17:24] <greylent> It still dosent work
#221 [17:26] * Diana_ [webchat@75-166-216-6.hlrn.qwest.net] has joined #minecrafthelp
#222 [17:26] <Diana_> Im back. Just ran the cleaner you suggested.
#223 [17:27] <Diana_> My problem is that I just paid for an downloaded Java edition today and it won't load from the Mojang page. It eventually crashes, and we can't play.
#224 [17:31] * Diana_ [webchat@75-166-216-6.hlrn.qwest.net] has quit. (Client Quit)
#225 [17:35] <greylent> one moment ill be afk for a little
#226 [18:08] * exobro [webchat@CPE64777d6616a3-CM64777d6616a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#227 [18:09] <exobro> how do i get a minecraft java refund?
#228 [18:28] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#229 [18:31] * lolaso_3000 [webchat@190.102.251.126] has joined #minecrafthelp
#230 [18:33] <lolaso_3000> I get this: The game crashed whilst initializing game
#231 [18:33] <lolaso_3000> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#232 [18:34] <lolaso_3000> what I do
#233 [18:39] * opmc [~op@bl18-37-205.dsl.telepac.pt] has quit. (Ping timeout: 190 seconds)
#234 [18:45] <CubeTheThird> ??> lolaso_3000 win/dxdiag
#235 [18:45] <Mightyena> lolaso_3000: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#236 [19:08] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has joined #minecrafthelp
#237 [19:08] <greylent> someone please help me its urgent
#238 [19:09] <greylent> im begging you]
#239 [19:17] <greylent> can anyone help?
#240 [19:20] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#241 [19:30] * Daniella [webchat@c-73-221-46-91.hsd1.wa.comcast.net] has joined #minecrafthelp
#242 [19:33] <Daniella> Hi my name is Daniella and i've had a java minecraft account since 2012. I just recently found out i could receive a windows 10 minecraft but when I went on the website it said it ran out of codes. Do you know how long I will have to wait to receive said code?
#243 [19:33] <CubeTheThird> Daniella, there is currently an issue with the system that delivers those codes. They are working on a fix
#244 [19:34] <Daniella> Oh! okay thank you. Though I was wondering is there a set date on when the service will be back online or is it undetermined at this time?
#245 [19:35] <CubeTheThird> Daniella, it will be available once it has been fixed
#246 [19:35] <CubeTheThird> Daniella, that's all we can say
#247 [19:37] <Daniella> Thank you. I also have another question. the email on my current mojang account has me locked out of it due to me changing phone numbers. is there a way I would be able to switch email accounts. ive tried everything possible but its been quite difficult.
#248 [19:37] * ohblorp [webchat@172.58.87.43] has joined #minecrafthelp
#249 [19:37] <CubeTheThird> Daniella, you have to contact Mojang support for assistance in switching emails in this case
#250 [19:37] <CubeTheThird> ??> Daniella mojang/email
#251 [19:37] <Mightyena> Daniella: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#252 [19:37] <Mightyena> Daniella: Note: Do NOT send more than one at a time.
#253 [19:38] <CubeTheThird> Daniella, on that page, use the email you do have access to, and specify the account email in the comments
#254 [19:38] <Daniella> Thank you so much you have been a great help. I hope you have a nice day :)
#255 [19:38] <CubeTheThird> you too~
#256 [19:39] <ohblorp> hello, I am having trouble running minecraft java 1.14.4 with no mods. I get under 10 fps in the game, but the intro screen and menus work fine. I have a Ryzen 3700X and an RX 590, and I can run all other games just fine. 3DMark Time Spy does over 30 fps.
#257 [19:39] <CubeTheThird> ohblorp, hmm that sounds fishy alright. Let's check a few things
#258 [19:39] <CubeTheThird> ??> ohblorp win/dxdiag
#259 [19:39] <Mightyena> ohblorp: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#260 [19:42] * greylent [webchat@CPEa84e3fced493-CMa84e3fced490.cpe.net.cable.rogers.com] has joined #minecrafthelp
#261 [19:42] <ohblorp> https://paste.ubuntu.com/p/sJrrcXTjKC/
#262 [19:42] <greylent> hello? i need help please
#263 [19:42] <CubeTheThird> ohblorp, ok one moment
#264 [19:42] <CubeTheThird> greylent, no luck with the security questions?
#265 [19:42] <greylent> none whatsoever
#266 [19:43] <greylent> cant you redo my security questions?
#267 [19:43] <CubeTheThird> greylent, we don't work for Mojang here. You'll have to contact Mojang support for assistance with that
#268 [19:43] <CubeTheThird> ??> greylent mojang/email
#269 [19:43] <Mightyena> greylent: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#270 [19:43] <Mightyena> greylent: Note: Do NOT send more than one at a time.
#271 [19:44] <CubeTheThird> ohblorp, hmm ok. Not seeing anything unusual with your hardware or drivers. Let's check software next
#272 [19:45] <CubeTheThird> ??> ohblorp tools/hjt
#273 [19:45] <Mightyena> ohblorp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#274 [19:45] <Mightyena> ohblorp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#275 [19:48] <ohblorp> https://paste.ubuntu.com/p/BzX23Zd379/
#276 [19:49] <CubeTheThird> ohblorp, alrighty let's see what we got
#277 [19:49] * TheLegendOfOwen [webchat@24.7.39.0] has joined #minecrafthelp
#278 [19:50] <TheLegendOfOwen> My minecraft keeps crashing when i start it up when its on the white mojang screen. I have tried everything the internet says
#279 [19:50] <CubeTheThird> ohblorp, did you make any changes to the info? there seems to be missing details on your report
#280 [19:51] <CubeTheThird> TheLegendOfOwen, let's try a malware scan
#281 [19:51] <CubeTheThird> ??> TheLegendOfOwen av/adwcleaner
#282 [19:51] <Mightyena> TheLegendOfOwen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#283 [19:51] <Mightyena> TheLegendOfOwen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#284 [19:51] <ohblorp> I just closed steam and wireguard in case that helped, but that's it'
#285 [19:51] <ohblorp> (didn't help)
#286 [19:51] <CubeTheThird> ohblorp, ok.. but under your list of running processes, it doesn't even show a web browser, which is very odd
#287 [19:51] <ohblorp> oh that is odd, let me try again
#288 [19:52] <ohblorp> yeah I'm running both firefox and chrome no idea why they aren't showing up, I ran it as admin
#289 [19:53] <CubeTheThird> ohblorp, can you make a new report? just wana be sure
#290 [19:54] <ohblorp> sure same thing though https://paste.ubuntu.com/p/hXcbdNv57N/
#291 [19:55] <CubeTheThird> ohblorp, ya that's pretty weird. I'm gonna have you run a malware scan to be on the safe side
#292 [19:55] <CubeTheThird> ??> ohblorp av/adwcleaner
#293 [19:55] <Mightyena> ohblorp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#294 [19:55] <Mightyena> ohblorp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#295 [19:55] <TheLegendOfOwen> the program just showed a bunch of random stuff saying preinstalled things from my computer brand that it says to select to quarintine
#296 [19:56] * SirJorgeMervin [webchat@174-126-130-50.cpe.sparklight.net] has joined #minecrafthelp
#297 [19:56] <ohblorp> it said no items were detected, do you still want me to restart?
#298 [19:56] <CubeTheThird> TheLegendOfOwen, you don't have to quarantine it if you know what it is, in that sense
#299 [19:56] <CubeTheThird> ohblorp, you wouldn't need to in that case
#300 [19:56] <CubeTheThird> ohblorp, is Minecraft the only thing running slow?
#301 [19:56] <TheLegendOfOwen> ok then is there anything else that might be the problem?
#302 [19:57] <CubeTheThird> TheLegendOfOwen, you're saying that 100% of the stuff it found is stuff preinstalled on your PC?
#303 [19:57] <TheLegendOfOwen> yes
#304 [19:57] <SirJorgeMervin> how can i fix the login button not existing on minecraft.net?
#305 [19:57] <CubeTheThird> ??> TheLegendOfOwen tools/hjt
#306 [19:57] <Mightyena> TheLegendOfOwen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#307 [19:57] <Mightyena> TheLegendOfOwen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#308 [19:58] <ohblorp> CubeTheThird: yeah, I don't really play any super recent games or anything but F1 2016 and GRID Autosport work fine along with Civ V
#309 [19:59] <ohblorp> and 3DMark benches above average for my hardware
#310 [19:59] <CubeTheThird> ohblorp, ok just making sure. Let's check the game itself then. In-game, hold f3+c until it crashes
#311 [19:59] <TheLegendOfOwen> https://paste.ubuntu.com/p/fF7x5g544D/
#312 [19:59] <TheLegendOfOwen> this is from hijackthis
#313 [20:00] <CubeTheThird> TheLegendOfOwen, ya I'm seeing malware listed there. Called "RelevantKnowledge"
#314 [20:00] <CubeTheThird> TheLegendOfOwen, the scanner should have picked that up
#315 [20:00] <TheLegendOfOwen> which scanner the adwcleaner?
#316 [20:00] <CubeTheThird> TheLegendOfOwen, that's right
#317 [20:00] <TheLegendOfOwen> let me see
#318 [20:01] <CubeTheThird> TheLegendOfOwen, I don't know if it still looks the same, but it might have stuff under different tabs?
#319 [20:02] <TheLegendOfOwen> i just ran the adwcleaner again and i do see now something called PUP.optional.RelevantKnowledge
#320 [20:02] <TheLegendOfOwen> should i quarantine that
#321 [20:02] <CubeTheThird> TheLegendOfOwen, yes
#322 [20:03] <TheLegendOfOwen> there are more names under PUP.optional s
#323 [20:03] <TheLegendOfOwen> should i do those also
#324 [20:03] <CubeTheThird> TheLegendOfOwen, if you don't recognize it, definitely
#325 [20:03] <TheLegendOfOwen> ok
#326 [20:04] <ohblorp> CubeTheThird: I see the debug screen but I can't get it to crash
#327 [20:04] <CubeTheThird> ohblorp, you have to hold them both down, sometimes for like 30 seconds
#328 [20:06] <ohblorp> ok I'll try it again
#329 [20:10] * Michael [webchat@173.216.21.198] has joined #minecrafthelp
#330 [20:10] * SirJorgeMervin [webchat@174-126-130-50.cpe.sparklight.net] has joined #minecrafthelp
#331 [20:10] * Michael is now known as Guest52330
#332 [20:11] <Guest52330> Hello i need help with downloading Minecraft Java Edition on my PC
#333 [20:11] <Guest52330> I had it on another PC but now I want to download it on this PC but it says I have to pay for it again
#334 [20:11] <CubeTheThird> Guest52330, download it from https://minecraft.net/download
#335 [20:12] <Guest52330> It says it's a free trial
#336 [20:12] <CubeTheThird> Guest52330, that means you're logging into the game launcher with the wrong email address
#337 [20:13] <ohblorp> CubeTheThird: yeah I just cant't get it to crash, F3+c right?
#338 [20:13] <CubeTheThird> ohblorp, ya that's right...
#339 [20:14] <CubeTheThird> ohblorp, the other debug things work right? like f3+g ?
#340 [20:15] * SirJorgeMervin [webchat@174-126-130-50.cpe.sparklight.net] has quit. (Client Quit)
#341 [20:17] <ohblorp> ok that's annoying, apparently that keyboard has problems. I plugged in another one and got it to crash
#342 [20:18] <CubeTheThird> ohblorp, ah. Sounds like a key rollover problem there. Copy the crash report onto http://paste.ubuntu.com and give the URL here.
#343 [20:18] <ohblorp> where do I find the crash report?
#344 [20:18] <CubeTheThird> ohblorp, can you open the .minecraft folder?
#345 [20:19] <ohblorp> ah ok found it
#346 [20:22] <ohblorp> https://paste.ubuntu.com/p/hXcbdNv57N/
#347 [20:22] <CubeTheThird> ohblorp, that's the same link as before
#348 [20:23] <ohblorp> oops https://paste.ubuntu.com/p/7KmNXmWf9T/
#349 [20:24] <CubeTheThird> ohblorp, are you using the latest official game launcher?
#350 [20:24] <ohblorp> as far as I know, my brother said he just installed it
#351 [20:25] <CubeTheThird> ohblorp, looks like this? https://gamepedia.cursecdn.com/minecraft_gamepedia/7/76/2019Launcher.png?version=21f08d4753c34bd066fbd1492f28b103
#352 [20:25] <ohblorp> looks nothing at all like that
#353 [20:26] <CubeTheThird> ohblorp, ya that would sound like a problem then. get it from https://minecraft.net/download
#354 [20:28] <ohblorp> oh look, he didn't clear the qbittorrent history
#355 [20:29] <ohblorp> sorry for wasting your time, this is definitely a pirated version
#356 [20:29] * SirJorgeMervin [webchat@174-126-130-50.cpe.sparklight.net] has joined #minecrafthelp
#357 [20:29] <CubeTheThird> lol no worries
#358 [20:30] <ohblorp> we split the cost too
#359 [20:30] * CubeTheThird facepalms
#359 [20:30] <ohblorp> alright I'll try all this again. thanks. :)
#360 [20:30] * ohblorp [webchat@172.58.87.43] has quit. (Quit: webchat.esper.net)
#361 [20:31] * SirJorgeMervin [webchat@174-126-130-50.cpe.sparklight.net] has quit. (Client Quit)
#362 [21:48] * Ian [webchat@237-124-35-72.mtaonline.net] has joined #minecrafthelp
#363 [21:48] <Ian> My launcher isn't working
#364 [21:49] <mattym> Ian, What happens when you try it?
#365 [21:49] <Ian> it doesn't load then it gives me an error saying to reinstall it then I do and it still doesn't work
#366 [21:50] <mattym> Ian, Windows or Mac computer?
#367 [21:50] <Ian> windows
#368 [21:50] <mattym> Ian, Try the info found here https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#369 [21:52] <Ian> there is nothing in my .Minecraft folder after I installed it
#370 [21:52] <mattym> Ian, Read all the sections of that PSA
#371 [22:02] <Ian> still nothing
#372 [22:03] <mattym> Ian, What is the exact full message you are getting when you try to run the launcher?
#373 [22:06] <Ian> "couldn't load launcher core from c:\Program files (x86)\launcher\game\launcherdll: Load error not present"
#374 [22:07] <Ian> then the unable to start the Minecraft runtime environment
#375 [22:10] <mattym> Ian, Lets see if anything on the computer is causing a conflict.
#376 [22:10] <mattym> ??> Ian tools/hjt
#377 [22:10] <Mightyena> Ian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#378 [22:10] <Mightyena> Ian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#379 [22:21] <Ian> It says I have to rebuy Minecraft even tho I redeemed a code
#380 [23:08] * Karthik [webchat@c-73-225-192-213.hsd1.wa.comcast.net] has joined #minecrafthelp
#381 [23:08] <Karthik> How to add on Minecraft mods X BOX 1
#382 [23:09] * Karthik [webchat@c-73-225-192-213.hsd1.wa.comcast.net] has quit. (Client Quit)
#383 [23:38] * I_am_Goodboi [webchat@c-73-25-59-114.hsd1.or.comcast.net] has joined #minecrafthelp
#384 [23:39] <I_am_Goodboi> my code isn't working
#385 [23:50] * I_am_Goodboi [webchat@c-73-25-59-114.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#386 [23:50] * ange [webchat@144.133.74.44] has joined #minecrafthelp