#1 [00:00] <ange> I recently wanted to play minecraft java edition, however whenever i open the launcher it loads up and stops before it finishes, and notifies me that it can't update my runtime environment. I've tried uninstalling and reinstalling java, updating java, uninstalling and reinstalling minecraft, turning off my firewall, using an alternative download on
#2 [00:00] <ange> the minecraft site, running it as admin and yet the same error keeps coming up. please help! thank you!
#3 [00:02] * N [webchat@119-77-92-137.pool.activ8me.net.au] has joined #minecrafthelp
#4 [00:02] <N> Hi
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#9 [00:57] * hi_there [webchat@S0106602ad08195a5.va.shawcable.net] has joined #minecrafthelp
#10 [01:01] <hi_there> whenever i try to open my mc launcher it just closes instantly, how do i fix it?
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#13 [01:13] <andrea> hello, my minecraft launcher won't open
#14 [01:13] <andrea> can anyone help
#15 [01:30] * Ichopu_ [webchat@110.150.139.48] has joined #minecrafthelp
#16 [01:32] <Ichopu_> I Purchased Minecraft About 20 minutes ago, And I Have Been Trying To Install it Through The Launcher. The Launcher Keeps Crashing, And When I Open The Executable to install the launcher, It offers the option to repair the launcher, and nothing else.
#17 [01:33] <Ichopu_> Any Ideas On How To Fix It Would BE Greatly Appreciated
#18 [01:37] * supremmotu [webchat@c-73-189-16-83.hsd1.ca.comcast.net] has joined #minecrafthelp
#19 [01:38] <supremmotu> Minecraft 1.14 isn't running very smoothly. Would downgrading help performance? If so, what version?
#20 [01:38] <Ichopu_> I Purchased Minecraft About 20 minutes ago, And I Have Been Trying To Install it Through The Launcher. The Launcher Keeps Crashing, And When I Open The Executable to install the launcher, It offers the option to repair the launcher, and nothing else.
#21 [01:39] <Ichopu_> Any Ideas On How Tov Fix It Would Be Appreciated
#22 [01:39] <supremmotu> Have you installed the launcher or not?
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#24 [01:55] <Ichopu_> yeah, the launcher is installed.
#25 [02:07] <Greymagic27> Ichopu_, The workaround here may work: https://bugs.mojang.com/browse/MCL-12561
#26 [02:12] <Ichopu_> cheers man
#27 [02:14] <Ichopu_> the actual game isnt installed tho
#28 [02:14] <Ichopu_> the launcher keeps crashing when i try to install it
#29 [02:15] <Greymagic27> Ichopu_, When it crashes, do you get any error message?
#30 [02:17] <Ichopu_> No, It Just Crashes.
#31 [02:18] <Greymagic27> Ichopu_, Is it possible for you to send a video of what happens?
#32 [02:18] <Ichopu_> How Do I Send a Video?
#33 [02:18] <Ichopu_> you have discord? i could screen share on there
#34 [02:19] <Greymagic27> Use streamable.com or youtube.com
#35 [02:21] <Ichopu_> aight
#36 [02:21] <Ichopu_> gimme a couple of minutes
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#38 [02:48] * Stardelver [webchat@c-73-92-51-186.hsd1.ca.comcast.net] has joined #minecrafthelp
#39 [02:50] <Stardelver> I cannot get Minecraft to launch on Mac. Worked fine a few weeks ago.
#40 [02:52] <Greymagic27> Stardelver, Hey. What happens when you try?
#41 [02:53] <Stardelver> It just fails. No launch at all.
#42 [02:53] <Greymagic27> Stardelver, Are we talking about the game or the launcher here?
#43 [02:53] <Stardelver> I don't know the differnece
#44 [02:54] <Greymagic27> Stardelver, The launcher is this: http://prntscr.com/q471f5
#45 [02:55] <Stardelver> I can't even get that far
#46 [02:55] <Greymagic27> It's possible the workaround here may work for you: https://bugs.mojang.com/browse/MCL-12561
#47 [02:56] <Stardelver> I'll go there and work with that see what happens. Thanks.
#48 [03:34] * AndrewUHD [webchat@cpe-76-167-100-185.san.res.rr.com] has joined #minecrafthelp
#49 [03:35] <AndrewUHD> Hello, I just logged into my Minecraft account, and cannot download the launcher because I apparently have never bought the game. I have and have been playing since 2012. Why do I need to buy again?
#50 [03:35] <Greymagic27> ??> AndrewUHD account/send-email
#51 [03:35] <Mightyena> AndrewUHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#52 [03:36] * Helpmepls [webchat@218.212.69.110] has joined #minecrafthelp
#53 [03:37] <Helpmepls> Hi, my minecraft launcher doesnt launch
#54 [03:37] <Greymagic27> Helpmepls, https://bugs.mojang.com/browse/MCL-12561
#55 [03:40] <Helpmepls> what? sry i dont understand the instructions
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#57 [04:05] * Fredddddd [webchat@121.222.66.26] has joined #minecrafthelp
#58 [04:05] <EDG3Y> i want to reset my sequrity question but i deleted my email
#59 [04:06] <Fredddddd> Hello, my problem is that when i go to redeem the windows 10 version it says that their out of codes and i cant get it
#60 [04:07] * ucon22 [webchat@a82-95-209-34.adsl.xs4all.nl] has joined #minecrafthelp
#61 [04:12] <ucon22> Hi, Yesterday night i lost a minecraft creative world I spent more than 20 hours in by opening it in an earlier version of minecraft (1.8.9). My world was in 1.14.4. As soon as i opened it i paniced and pressed save and quit. Now even if i open it in 1.14.4 its just an empty world. Is there any way for me to get back the world i had before yesterda
#62 [04:12] <ucon22> y night?
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#66 [05:34] <minhngoc25a> Currently my 1.8.9 version both vanilla and Optifine crashes on launch. 1.14.4 launches normally. Could any expert help me?
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#68 [05:50] * TheSilentLink [~TheSilent@host86-137-246-19.range86-137.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
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#70 [06:10] * AnnoyedPlayer [webchat@125-239-47-51-fibre.sparkbb.co.nz] has joined #minecrafthelp
#71 [06:12] <AnnoyedPlayer> I'm having problems getting the minecraft launcher to start, anyone know how to help me?
#72 [07:03] * arijus [webchat@host86-170-27-152.range86-170.btcentralplus.com] has joined #minecrafthelp
#73 [07:03] <arijus> help how to minecaft
#74 [07:03] <arijus> help how to minecaft
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#76 [07:13] * Sirus_TandN [webchat@114.242.24.93.rev.sfr.net] has joined #minecrafthelp
#77 [07:17] <Sirus_TandN> hello i have a problem
#78 [07:17] <Sirus_TandN> when I click on play the game shows me the following message: a mistake has occurred. the game to plant we are desolate for occasine embarrassment
#79 [07:17] <Sirus_TandN> can you help me?
#80 [07:17] <Sirus_TandN> please
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#85 [07:50] <Jeva> Hi, I have migrated my minecraft account to a Mojang account and changed my email in that process and now I can't login with either of those emails
#86 [07:51] <robi> i need help, i uninstalled minecraft because it vouldn't launch; now that i reinstalled the launder, from the link in mail that i got when i bought minecraft, it won't lauch again, can somebody help?
#87 [07:53] <Jeva> try refreshing and open as administrator
#88 [07:54] <robi> refreshing?
#89 [07:57] * xylaff [webchat@142.210.202.77.rev.sfr.net] has joined #minecrafthelp
#90 [07:58] <Jeva> right click desktop wallpaper
#91 [08:01] <robi> doesn't work either
#92 [08:02] <robi> (and i'm sorry i can't help you with your problem)
#93 [08:04] <xylaff> Hi, i have only security answer, pseudo and mail but it not working, i can't play ( sorry for my english)
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#95 [09:21] * Momthatneedshelp [webchat@wsip-72-200-230-134.lf.br.cox.net] has joined #minecrafthelp
#96 [09:22] <Momthatneedshelp> Hello, my 8 year old son is interested in a gaming PC. What is a good internet speed in the US to support Minecraft on a PC?
#97 [09:59] * KilobyteKeith [webchat@d14-69-197-174.try.wideopenwest.com] has joined #minecrafthelp
#98 [10:00] <KilobyteKeith> Hi, I have downloaded and installed the launcher for the Java edition and when I click it, nothing happens. Is there a fix for this issue?
#99 [10:00] <mattym> KilobyteKeith, Are you using a Windows or Mac computer?
#100 [10:00] <KilobyteKeith> Windows 10 Home
#101 [10:01] <mattym> KilobyteKeith, Check the info listed here: https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
#102 [10:02] * koley_p [webchat@35.136.54.144] has joined #minecrafthelp
#103 [10:03] <koley_p> i can not log into my minecraft act and i payed for the game
#104 [10:03] <mattym> koley_p, What happens when you try to log in?
#105 [10:04] <KilobyteKeith> +mattym That totally worked! Thank you so much! :)
#106 [10:04] <koley_p> nothing i put the pass in and the email correct and it does nothing and dosent say its wrong or not
#107 [10:05] <mattym> koley_p, Is that happening on the website?
#108 [10:05] <koley_p> yes andthe launcher
#109 [10:05] <mattym> ??> koley_p tools/hjt
#110 [10:05] <Mightyena> koley_p: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#111 [10:05] <Mightyena> koley_p: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#114 [10:07] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#115 [10:07] <ofir> hello, i'm trying to login to my account and nothing happens. dont even get a notification or error
#116 [10:08] <mattym> ??> ofir tools/hjt
#117 [10:08] <Mightyena> ofir: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#118 [10:08] <Mightyena> ofir: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#122 [10:54] <Bren> My email got deleted for my sons minecraft account and we're wondering if we can get it back
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#126 [11:16] * apo1 [webchat@142.118.105.147] has joined #minecrafthelp
#127 [11:17] <apo1> hi, ive no more access to my minecraft game
#128 [11:18] * Nyctophiliq [webchat@cpe-75-187-122-98.insight.res.rr.com] has joined #minecrafthelp
#129 [11:19] <Nyctophiliq> I am attempting to play Minecraft: Java Edition for windows 10 and when I try to load up the game, no matter what I do, it gets stuck on the mojang loading screen.
#130 [11:19] <Nyctophiliq> How can I fix this?
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#134 [12:21] <BG> Hello! Just downloaded the Java Ed and I got a message at the end:
#135 [12:21] <BG> Description: Initializing game java.lang.IllegalStateException: The driver does not appear to support framebuffer objects Here is
#136 [12:22] <BG> Here is the link for the dxdiag report: https://paste.ubuntu.com/p/7qWG34yRdZ/
#137 [12:26] * Will [webchat@ip68-225-114-248.mc.at.cox.net] has joined #minecrafthelp
#138 [12:26] <Will> I need help i keep getting this same error on multiplayer and single player every time I try to enter a world:java.lang.IllegalStateException: failed to create a child event loop. Ive tried, repairing, reinstalling, changing versions, uninstalling my antivirus and nothing has worked, i really don't know what to do
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#143 [12:45] <iambread> my account wont let me sign in i have tried everything the login failed page said to do but nothing has worked
#144 [12:46] <shreyash> i downloaded minecraft windows 10 edition today but it crash when i open
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#152 [13:03] * Jack [webchat@91.110.12.216] has joined #minecrafthelp
#153 [13:03] <Jack> Hello
#154 [13:03] <Jack> I need help
#155 [13:03] * Jack is now known as Guest14924
#156 [13:04] <Guest14924> Hello
#157 [13:05] <Guest14924> My Minecraft keeps crashing as I go to click 'Play' but then it says there is an error. How can I fix this?
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#162 [14:10] <jeffry> can anyone help me?
#163 [14:12] <jeffry> my minecraft launcher when i try to open it my cursor has a loading symbol then nothing happens i have tried updating java and reinstalling the launcher
#164 [14:14] * smith [webchat@c-68-34-68-91.hsd1.mi.comcast.net] has joined #minecrafthelp
#165 [14:14] <smith> i bought mine craft and didnt realize it wasnt compatible with my chromebook
#166 [14:15] <smith> is there a way to get a refund
#167 [14:19] * Cyanide [webchat@ip68-225-114-248.mc.at.cox.net] has joined #minecrafthelp
#168 [14:19] <Cyanide> I need help i keep getting this same error on multiplayer and single player every time I try to enter a world:java.lang.IllegalStateException: failed to create a child event loop. Ive tried, repairing, reinstalling, changing versions, uninstalling my antivirus and nothing has worked, i really don't know what to do
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#173 [14:37] * tusike [webchat@c-9fcad854.03-76-73746f1.bbcust.telenor.se] has joined #minecrafthelp
#174 [14:37] <tusike> Hi! I just got the Java edition, but pressing the Play button from the launcher does not do anything. Any ideas?
#175 [14:45] * dragonmaster248 [webchat@ool-4a58e5b7.dyn.optonline.net] has joined #minecrafthelp
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#177 [14:46] <dragonmaster248> hi, I am trying to set up a LAN server for mc but it wont show up on my friend's screen, I've tried a lot of online tips but nothing worked, can you help?
#178 [14:55] <dragonmaster248> hello??
#179 [14:55] * Doreli [webchat@77.124.118.124] has joined #minecrafthelp
#180 [14:55] <Doreli> hey
#181 [14:55] <Doreli> i can help?
#182 [14:56] * Doreli [webchat@77.124.118.124] has quit. (Client Quit)
#183 [14:57] <dragonmaster248> yes thanks
#184 [14:57] <dragonmaster248> yes thanks
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#186 [15:03] * Giorno_Giovanna [webchat@99-23-33-211.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#187 [15:04] <Giorno_Giovanna> Good day! This is the error I receive upon logging in: https://paste.gg/p/anonymous/2f1daebfd21d4cb5a16c32a14cd467d7
#188 [15:41] * HyPerZ [webchat@ip104.ip-94-23-167.eu] has joined #minecrafthelp
#189 [15:41] <HyPerZ> hello
#190 [15:41] <HyPerZ> can someone help me out ?
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#195 [15:59] * Kirbo_man [webchat@cpe-173-92-220-196.carolina.res.rr.com] has joined #minecrafthelp
#196 [15:59] <Kirbo_man> How do I refund minecraft java
#197 [15:59] <Kirbo_man> My computer cant handle it and its really laggy
#198 [16:02] <biwwy> Hello, I'm in need of some help signing into my minecraft account. I bought it in alpha and havent played in years and as a result I could not remember my password nor the email I used to login. My user name was either 'biwwy' or 'Biwwy'. I tried doing the forgot password and guessing which email I used at the time, actually I tried ALL of the coup
#199 [16:02] <biwwy> le emails I have but I never received an email on any of them responding to the forgotten password situation.
#200 [16:06] <Kirbo_man> this is a bruh moment
#201 [16:14] <biwwy> -_-
#202 [16:18] * David [webchat@c-76-27-37-156.hsd1.ut.comcast.net] has joined #minecrafthelp
#203 [16:19] <Kirbo_man> i literaly cant play minecraft
#204 [16:20] <Kirbo_man> its so laggy
#205 [16:20] <Kirbo_man> and it hurts my eyes
#206 [16:20] <David> I just bought Minecraft Java Edition yesterday, and made the account yesterday as well, but I can't log into it online or on the launcher. I know my credentials are right, but it tells me it is wrong every time. I've waited a day, looked up lots of videos, but nothing works.
#207 [16:21] <GreyVulpine> ??> David tools/hjt
#208 [16:21] <Mightyena> David: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#209 [16:21] <Mightyena> David: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#210 [16:21] <GreyVulpine> Kirbo_man - https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#211 [16:23] <biwwy> To add to my comment above, I dont remember needed an email to sign up originally nor to sign in. Also when I tried just migrating my 'old' account to the new mojang account it said that my account was already migrated but I dont recall doing that.
#212 [16:30] * David [webchat@c-76-27-37-156.hsd1.ut.comcast.net] has joined #minecrafthelp
#213 [16:32] <David> I accidentally opened HijackThis regularly without administrator privileges and now it says its already open, but I can't find the program anywhere. Is there any other way?
#214 [16:34] <GreyVulpine> biwwy - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#215 [16:34] <biwwy> Also I believe I know my exact username now as well as which email I used. I have found an email sent to me last month on Oct 15 saying my account was migrated and I can absolutely confirm that this was not me.
#216 [16:34] <GreyVulpine> Send in a support ticket
#217 [16:35] <biwwy> Ok, thanks.
#218 [16:36] <biwwy> I dont know if I can supply a transaction ID, as I bought this game soo many years ago.
#219 [16:36] * David [webchat@c-76-27-37-156.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#220 [16:41] * David [webchat@c-76-27-37-156.hsd1.ut.comcast.net] has joined #minecrafthelp
#221 [16:42] <David> I have the logfile from HijackThis. What site should I put the text into again?
#222 [16:43] * biwwy [webchat@c-73-145-58-88.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#223 [16:47] <David> Sorry, I had the issue with not being able to log into either the website or the launcher. Someone told me to download HijackThis and give them a link with the logfile in it.
#224 [16:50] * biwwy [webchat@c-73-145-58-88.hsd1.mi.comcast.net] has joined #minecrafthelp
#225 [16:50] * Ani [webchat@pool-71-114-102-150.washdc.fios.verizon.net] has joined #minecrafthelp
#226 [16:50] <Ani> how do i get an account back without an email?
#227 [16:54] <David> I bought Minecraft yesterday and started my account yesterday, but I can't log into either the website or the launcher. I've tried a bunch of different things (waiting, videos, contacting support), but none of them seem to work. Is there anything else I can try?
#228 [16:57] * biwwy [webchat@c-73-145-58-88.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#229 [17:00] * biwwy [webchat@c-73-145-58-88.hsd1.mi.comcast.net] has joined #minecrafthelp
#230 [17:04] * Gage [webchat@c-98-219-16-88.hsd1.ga.comcast.net] has joined #minecrafthelp
#231 [17:06] <Gage> how do I fix launching error when I try and click play
#232 [17:06] <Gage> then the error message pops up
#233 [17:09] * Narwhal1 [webchat@207.62.170.213] has joined #minecrafthelp
#234 [17:10] <Narwhal1> Hello! With Minecraft Java Edition 1.14.4 and on a Mac running OS X Mojave 10.14.6, I open the Minecraft launcher, press “PLAY” and receive the message “ERROR Launching the game failed! Unable to create temporary directory. Error details: permission denied.” I have done some of research on this already, I know it can be caused by adblock or VPN sof
#235 [17:10] <Narwhal1> tware, so I have already tried un-installing AdBlockPlus and my VPN software, updated Java, un-installed and re-installed Minecraft, and restarted my computer. Also less than half of my hard drive is full, so it is not a storage issue. I have no idea what else to try, I would appreciate some input. Thank you all so much for your help!
#236 [17:14] * Oxiteo [webchat@172.98.159.134] has joined #minecrafthelp
#237 [17:15] <Oxiteo> The login button is unresponsive. Nothing happens when i click it and i am certain that my password and username are correct.
#238 [17:18] <Narwhal1> This is in the minecraft launcher or minecraft.net? Either way, have you tried quitting and re-opening your browser/the launcher? Sounds like it might just be frozen
#239 [17:18] <Gage> and how do I get rid of the adblock or vpn?
#240 [17:19] <Oxiteo> I have refreshed the page multiple times and it is in the minecraft.net
#241 [17:20] * oof [webchat@host12-62.cbvnol.com] has joined #minecrafthelp
#242 [17:21] <oof> Is there any way to return minecraft java edition? I bought it and my computer is too slow to use it efficently. My worlds don't load in properly.
#243 [17:23] * Techie [webchat@cpe-24-29-214-82.neo.res.rr.com] has joined #minecrafthelp
#244 [17:24] <Techie> Playing Minecraft but when being teleported the game crashes https://paste.gg/p/anonymous/2f3bc46b915b4489833eb7c20993beed
#245 [17:25] <oof> If I cannot return it, Is there any way that I can make the gameplay less laggy, nasty, slow, and make it load in properly?
#246 [17:29] * Narwhal1 [webchat@207.62.170.213] has quit. (Quit: webchat.esper.net)
#247 [17:29] * NEPOLO [webchat@ftth-190-12-11-53.uio.celerity.ec] has joined #minecrafthelp
#248 [17:31] * Techie [webchat@cpe-24-29-214-82.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#249 [17:33] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has joined #minecrafthelp
#250 [17:33] <WissamCSB> Hello ?
#251 [17:34] <oof> hi
#252 [17:34] * Oxiteo [webchat@172.98.159.134] has quit. (Quit: webchat.esper.net)
#253 [17:34] <WissamCSB> You understand french ?
#254 [17:34] <oof> no, it is auto translating it if it's in french
#255 [17:35] <WissamCSB> Ok, thank you
#256 [17:35] <oof> No problem
#257 [17:35] * David [webchat@c-76-27-37-156.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#258 [17:36] <WissamCSB> I buy a Minecraft account on 29/11/19 but I can not connect to the launcher with my account
#259 [17:37] <WissamCSB> "E-mail address or password invalid" while I can without problem connect me (with this same password) on the site Minecraft.net on my smartphone (no answer to give on my pc)
#260 [17:37] <WissamCSB> I try to change my password several times, reinstall the launcher, change my Mogang password but nothing works ...
#261 [17:37] <WissamCSB> Thank you for helping me solve my problem.
#262 [17:39] * NEPOLO [webchat@ftth-190-12-11-53.uio.celerity.ec] has quit. (Quit: webchat.esper.net)
#263 [17:40] * oof [webchat@host12-62.cbvnol.com] has quit. (Quit: webchat.esper.net)
#264 [17:40] <WissamCSB> ?
#265 [17:42] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 190 seconds)
#266 [17:45] * Zoebug00 [webchat@66.182.211.52] has joined #minecrafthelp
#267 [17:46] <Zoebug00> Ive had my account for years but the website won't let me download minecraft again without buying it again
#268 [17:46] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#269 [17:47] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has joined #minecrafthelp
#270 [17:47] <WissamCSB> Hello
#271 [17:48] <WissamCSB> Thank you for helping me solve my problem.
#272 [17:48] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has quit. (Client Quit)
#273 [17:48] <Zoebug00> Can i get some help?
#274 [17:54] * Zoebug00 [webchat@66.182.211.52] has quit. (Quit: webchat.esper.net)
#275 [17:54] * Daniel8 [webchat@n1-40-133-246.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#276 [17:56] * Daniel6 [webchat@n1-40-133-246.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#277 [17:57] <Daniel6> trying to migrate accoujnt to my my new mojang account, dont know my old username. i know the email, just not the username, any sugestions?
#278 [17:59] * biwwy [webchat@c-73-145-58-88.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
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#280 [17:59] * gartral [~gartral@162.243.117.98] has joined #minecrafthelp
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#283 [18:05] * stray007 [webchat@d172-219-34-200.abhsia.telus.net] has joined #minecrafthelp
#284 [18:06] <stray007> this comes up when I am trying to start game:
#285 [18:18] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#286 [18:31] * Cobb [webchat@99-56-208-28.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#287 [18:31] <Cobb> hello
#288 [18:32] <CubeTheThird> hello Cobb
#289 [18:33] <Cobb> why did mojang switch up the way to contact support?
#290 [18:33] <CubeTheThird> Cobb, you mean the new website?
#291 [18:33] <Cobb> yes
#292 [18:34] <CubeTheThird> Cobb, to my knowledge it was done to better direct requests to the right place, and collect better details. Are you having trouble with the page?
#293 [18:35] <Cobb> No, I can navigate through it just fine, it's just that when I contacted support it was sort of weird.
#294 [18:35] <Cobb> I dont even know if my request went to the right place
#295 [18:35] * gartral [~gartral@162.243.117.98] has quit. (Quit: ZNC 1.6.1+deb1 - http://znc.in)
#296 [18:35] <CubeTheThird> Cobb, did you get the automated response email?
#297 [18:36] <Cobb> yea
#298 [18:36] <CubeTheThird> Cobb, well assuming you selected the correct edition of the game, I imagine it has gone to the correct place then
#299 [18:37] <Cobb> is this the email?
#300 [18:37] <Cobb> support@minecrafthelp.zendesk.com
#301 [18:38] <CubeTheThird> Cobb, that sounds right. I'm not 100% sure
#302 [18:39] <Cobb> sent a request in last week and still no response so I sent in another one
#303 [18:39] <Cobb> whats up with the response time from them
#304 [18:39] <CubeTheThird> Cobb, please do not send additional requests. It may take some time for them to get back to you, and sending additional tickets just slows them down
#305 [18:40] <CubeTheThird> Cobb, there's been a high surge in support tickets over the past few months, with the game regaining popularity
#306 [18:41] <Cobb> how much longer do I have to wait for them to get back to me. . .
#307 [18:41] <CubeTheThird> Cobb, sorry but we don't know
#308 [18:42] <Cobb> no estimate?
#309 [18:43] <CubeTheThird> Cobb, they haven't given that info out in quite some time, though last summer it was at like 2 months to get back, because of the sudden influx of requests
#310 [18:44] <Cobb> Waiting 2 months for a response? That's absurd.
#311 [18:45] <Cobb> What are they doing for compensation then. . .
#312 [18:46] <CubeTheThird> Cobb, what issue did you contact them about?
#313 [18:47] <Cobb> Issue with logging into my account.
#314 [18:47] <CubeTheThird> Cobb, what issue exactly?
#315 [18:48] <Cobb> Says wrong email or password. Sent a password reset and it still didnt work. And I dont know if im hacked or not to be honest.
#316 [18:49] <CubeTheThird> Cobb, are you using a VPN/Proxy?
#317 [18:49] <Cobb> The email is still attached I believe because the forgot password reset wouldnt have went through to my email.
#318 [18:49] <Cobb> No vpn or anything
#319 [18:49] <CubeTheThird> Cobb, sounds like your logins are being blocked. Let's check a couple thinigs
#320 [18:49] <CubeTheThird> ??> Cobb tools/hjt
#321 [18:49] <Mightyena> Cobb: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#322 [18:49] <Mightyena> Cobb: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#323 [18:50] <Cobb> O.O
#324 [18:50] <Cobb> the heck is that
#325 [18:51] <CubeTheThird> Cobb, it's a tool we use to scan your computer to find out stuff about programs you have installed and running
#326 [18:51] <CubeTheThird> Cobb, we use it to find programs that break the game, logins, etc
#327 [18:51] <CubeTheThird> Cobb, feel free to look up reviews online about the tool
#328 [18:54] <Cobb> do I hit download as text for the past thing?
#329 [18:55] <Cobb> paste*
#330 [18:55] <CubeTheThird> Cobb, no. Just give the link to the page here
#331 [18:55] <Cobb> https://paste.ubuntu.com/p/nh26494Q9x/
#332 [18:55] * Starry_Night21221 [webchat@184.53.0.101] has joined #minecrafthelp
#333 [18:56] <CubeTheThird> Cobb, are your login issues specifically in the game launcher, or on the website?
#334 [18:56] <Cobb> let me check real quick
#335 [18:59] <Starry_Night21221> hey guys, having trouble with connecting to my friends server. like it lets me in for about 10 seconds, but after the time is up you can tell its not working by the animals not moving at all. then i get this I error: Interal Exception: java.IOException: An existing connection was forcibly closed by the remote host
#336 [19:00] <CubeTheThird> Starry_Night21221, does this only occur on that server?
#337 [19:00] <Starry_Night21221> no, all servers regardless of server / version
#338 [19:01] <CubeTheThird> Starry_Night21221, can you run a test on speedtest.net
#339 [19:01] <Cobb> Tried to reset password and then check the game and website with my new credentials and the email is not even sending.
#340 [19:02] <CubeTheThird> Cobb, if you aren't even receiving the password reset emails, then all I can recommend is waiting for Mojang's response. Apart from the Mcafee crap you have on your PC, I don't see anything that would block logins on the website and game
#341 [19:03] <Cobb> Okay, thanks have a nice day.
#342 [19:03] <Cobb> Okay, thanks have a nice day.
#343 [19:03] * Cobb [webchat@99-56-208-28.lightspeed.gdrpmi.sbcglobal.net] has left #minecrafthelp
#344 [19:04] * GlennCauthon [webchat@ip174-71-115-132.om.om.cox.net] has joined #minecrafthelp
#345 [19:05] <GlennCauthon> Hi! I'm currently unable to login to my account via the launcher and I can't figure out the problem. It tells me to make sure I'm online and try again. I can log in to my account online and otherwise use the internet fine.
#346 [19:05] <GlennCauthon> Hopefully someone is on that can help me with it.
#347 [19:06] * gartral [~gartral@162.243.117.98] has joined #minecrafthelp
#348 [19:06] <GlennCauthon> I've tried restarting the app, my computer, and even uninstalling and reinstalling.
#349 [19:06] <Starry_Night21221> ping is 1487, download 0.91 and 0.00 upload speed (WHAT???}
#350 [19:06] <CubeTheThird> ??> GlennCauthon tools/hjt
#351 [19:06] <Mightyena> GlennCauthon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#352 [19:06] <Mightyena> GlennCauthon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#353 [19:06] <CubeTheThird> Starry_Night21221, ya.. that's probably the worst internet connection I've ever seen here
#354 [19:06] <GlennCauthon> Strange thing is I was able to log in earlier today and I don't know why.
#355 [19:06] <Starry_Night21221> ik jesus
#356 [19:07] <GlennCauthon> Ok, I'll give that a look
#357 [19:08] <Starry_Night21221> any suggestions??? like my upload speed usually isnt that bad
#358 [19:09] <GlennCauthon> https://paste.ubuntu.com/p/5qfKcCtMQ3/
#359 [19:09] * narwhal0 [webchat@207.62.170.213] has joined #minecrafthelp
#360 [19:09] <CubeTheThird> Starry_Night21221, are you on a wireless internet connection?
#361 [19:10] <GlennCauthon> yes
#362 [19:10] <Starry_Night21221> i have an ethernet cabel???
#363 [19:10] <GlennCauthon> Sorry, that question wasn't for me haha
#364 [19:10] <CubeTheThird> GlennCauthon, one moment
#365 [19:11] <CubeTheThird> Starry_Night21221, are you on a public connection, like at a school or library?
#366 [19:11] <Starry_Night21221> no, home connection
#367 [19:12] <CubeTheThird> GlennCauthon, so... have many things installed that could be blocking the connection. I'm seeing Webroot, Norton AND Intel Security for anti-virus, and you've also got PIA and Pure as VPNs. I would strongly recommend you remove some of those
#368 [19:12] <CubeTheThird> Starry_Night21221, do you have any downloading programs running, like bittorrent?
#369 [19:12] <GlennCauthon> Webroot is running, but the rest aren't
#370 [19:12] <Starry_Night21221> nope, just google and other deviices on the internet
#371 [19:12] <CubeTheThird> Starry_Night21221, are you sharing your connection with anyone?
#372 [19:13] <CubeTheThird> ??> GlennCauthon av/webroot
#373 [19:13] <Mightyena> GlennCauthon: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#374 [19:13] <Mightyena> GlennCauthon: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#375 [19:13] <Starry_Night21221> family members is all
#376 [19:13] <CubeTheThird> Starry_Night21221, then check with them to see if they may be hogging the bandwidth. Otherwise, contact your internet service provider
#377 [19:14] <Starry_Night21221> alrighty
#378 [19:14] * Starry_Night21221 [webchat@184.53.0.101] has quit. (Quit: webchat.esper.net)
#379 [19:21] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#380 [19:22] <GlennCauthon> Thanks. I'll keep messing with it.
#381 [19:23] <GlennCauthon> I've explicitly allowed minecraft in Webroot, and it let me log on, but it still is having trouble "fetching skins" which I don't really care about, and doesn't want to join a specific server for some reason
#382 [19:26] <GlennCauthon> It's real strange that it was letting me log in before and spontaneously decided not to.
#383 [19:37] <CubeTheThird> GlennCauthon, I'd still recommend you uninstall the anti-virus and stuff you aren't using
#384 [19:39] * Harold_Meeker [webchat@189.sub-174-218-4.myvzw.com] has joined #minecrafthelp
#385 [19:44] <Harold_Meeker> After first launching the game, whenever I press any button in the main menu the screen glitches out and the game crashes. At one point I had the game output window open, and whenever it reached the main menu I noticed this message spamming endlessly in the log:[Client thread/INFO]: OpenGL debug message, id=1282, source=API, type=ERROR, severity=HI
#386 [19:44] <Harold_Meeker> GH, message=Error has been generated. GL error GL_INVALID_OPERATION in (null): (ID: 173538523) Generic error
#387 [19:44] <CubeTheThird> ??> Harold_Meeker win/dxdiag
#388 [19:44] <Mightyena> Harold_Meeker: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#389 [19:48] <Harold_Meeker> https://paste.ubuntu.com/p/jgtF5f6Mbz/
#390 [19:48] <CubeTheThird> Harold_Meeker, ok one moment
#391 [19:49] <CubeTheThird> Harold_Meeker, ok download and install these video drivers from Intel: https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers?product=124967
#392 [19:52] <Harold_Meeker> this might take a bit. I will say when it is finished
#393 [19:52] <CubeTheThird> Harold_Meeker, yup no rush
#394 [20:02] * Pikachuboyz12 [webchat@42-2-103-180.static.netvigator.com] has joined #minecrafthelp
#395 [20:04] <Pikachuboyz12> I can download forge on my computer(mac), but I cannot find the minecraft folder like all the tutorials tell me to, so i cannot download the mods into forge
#396 [20:04] <CubeTheThird> ??> Pikachuboyz12 mac/.minecraft
#397 [20:04] <Mightyena> Pikachuboyz12: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#398 [20:05] <Pikachuboyz12> My computer then shows all my folders, but not minecraft
#399 [20:06] <CubeTheThird> Pikachuboyz12, try opening the game launcher, going to the installations tab, click on the version you want, and click the Browse button
#400 [20:08] * number45 [webchat@71.81.219.75] has joined #minecrafthelp
#401 [20:08] <number45> kool beans
#402 [20:09] <Pikachuboyz12> I think it worked
#403 [20:10] <number45> what is opengl?
#404 [20:11] <CubeTheThird> number45, simply put, it's a programming language used for graphics processing
#405 [20:11] <Harold_Meeker> This may actually take all night. Can I contact you on the chat whenever the download is finished?
#406 [20:11] <CubeTheThird> Harold_Meeker, ya you can give a shout out here after it's done. Try installing it, and if it doesn't work, come back and someone here will try to help ouy
#407 [20:11] <CubeTheThird> *out
#408 [20:12] <Harold_Meeker> Thanks.
#409 [20:12] <Harold_Meeker> *also out
#410 [20:12] <number45> ok, what should i do when it says my minecraft game crashes and it says my driver does not appear to support opengl
#411 [20:12] <CubeTheThird> number45, we can check your drivers for updates
#412 [20:12] * Harold_Meeker [webchat@189.sub-174-218-4.myvzw.com] has quit. (Quit: webchat.esper.net)
#413 [20:12] <CubeTheThird> ??> number45 win/dxdiag
#414 [20:12] <Mightyena> number45: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#415 [20:15] <Pikachuboyz12> I can find it by browsing on my installer, but i can't drag my mod files into the folder
#416 [20:16] <CubeTheThird> Pikachuboyz12, could you create a separate profile, and choose a different folder for it?
#417 [20:17] <Pikachuboyz12> How do i create a different profile
#418 [20:17] <CubeTheThird> Pikachuboyz12, click New under the installations tab
#419 [20:19] <Pikachuboyz12> Nope, doesn't work
#420 [20:20] <CubeTheThird> Pikachuboyz12, what do you mean? You couldn't choose a different folder?
#421 [20:20] <Pikachuboyz12> No when I made a different folder, i still doesn/t let me drag the mod into the mods folder
#422 [20:22] <CubeTheThird> Pikachuboyz12, even if you delete the mods folder and make a new one?
#423 [20:28] * Pikachuboyz12 [webchat@42-2-103-180.static.netvigator.com] has quit. (Quit: webchat.esper.net)
#424 [20:28] * Pikachuboyz12 [webchat@42-2-103-180.static.netvigator.com] has joined #minecrafthelp
#425 [20:28] <Pikachuboyz12> Now i have a mods folder, but when i drag my mod into it, it doesn't do anything
#426 [20:29] <CubeTheThird> Pikachuboyz12, even if you delete the mods folder and make a new one?
#427 [20:32] <Pikachuboyz12> Yes
#428 [20:32] <CubeTheThird> Pikachuboyz12, where are you dragging these "mods" from? another folder?
#429 [20:42] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#430 [20:43] <Pikachuboyz12> From my desktop
#431 [20:43] <CubeTheThird> Pikachuboyz12, have you tried copy/paste?
#432 [20:47] <Pikachuboyz12> No right now my problem is that i cannot open my mods folder from the minecraft launcher, and i can't find the through finder
#433 [20:49] <CubeTheThird> Pikachuboyz12, ok.. but if you set the profile to use a different folder, you can make it wherever you want
#434 [20:49] <Pikachuboyz12> How can I do that?
#435 [20:51] <CubeTheThird> Pikachuboyz12, in the launcher go to Installations -> New. Edit it, and change the directory to where you want it to be (you can make your own folder)
#436 [20:56] * cadenisacat [webchat@172-223-177-031.res.spectrum.com] has joined #minecrafthelp
#437 [20:57] <cadenisacat> my game crashes and says Jave (SE) isnt responding. Anyone know what it means?
#438 [20:57] <CubeTheThird> cadenisacat, let's run a malware scan
#439 [20:57] <CubeTheThird> ??> cadenisacat av/adwcleaner
#440 [20:57] <Mightyena> cadenisacat: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#441 [20:57] <Mightyena> cadenisacat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#442 [20:59] * cadenisacat [webchat@172-223-177-031.res.spectrum.com] has quit. (Client Quit)
#443 [21:06] * cadenisacat [webchat@172-223-177-031.res.spectrum.com] has joined #minecrafthelp
#444 [21:06] <cadenisacat> im back from the scan
#445 [21:07] <CubeTheThird> cadenisacat, alright. Any luck running the game now?
#446 [21:08] <cadenisacat> ill try now.
#447 [21:09] <cadenisacat> thx for the recomendation
#448 [21:09] <CubeTheThird> no problem :3
#449 [21:10] <cadenisacat> thank you so much, it works after about a year of it not.
#450 [21:17] * Quavelen2 [webchat@c-73-11-77-220.hsd1.or.comcast.net] has joined #minecrafthelp
#451 [21:19] <Quavelen2> Uh, for an HJT log I just type "!hjt" and link the paste, correct? It's been a while, and I don't recall Absol's commands.
#452 [21:19] <Andrio> Quavelen2, yes
#453 [21:19] <Quavelen2> Thank you.
#454 [21:19] <Quavelen2> !hjt https://paste.ubuntu.com/p/NBJqJFrVN8/
#455 [21:19] <Absol> Quavelen2: Found: Discord(Turn off Discord Overlay, else disable Discord), Thrustmaster(Driver installer), VPN(Any VPN)
#456 [21:20] <Quavelen2> There we go.
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#458 [21:24] <Quavelen2> I need to ask urielsalis what my nickserv stuff is again, and what the training channel is called...
#459 [21:25] <Andrio> https://keepass.info/
#460 [21:25] <Quavelen2> Probably been a good year since I touched any of that.
#461 [21:25] <Quavelen2> I started keeping my passwords after I stopped using the IRC.
#462 [21:31] <Andrio> mm
#463 [21:34] <Quavelen2> Going to try a few passwords and see if one works, I guess. If not, I'll wait for urielsalis to reply on discord.
#464 [21:34] <Quavelen2> Going to try a few passwords and see if one works, I guess. If not, I'll wait for urielsalis to reply on discord.
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#468 [21:36] <kyle> hello sir about 3 or 4 months back I purchased Minecraft for myself and now I can only play the demo
#469 [21:37] * Dan [webchat@107-217-192-27.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#470 [21:38] <kyle> hello?
#471 [21:38] <CubeTheThird> kyle, can you login to account.mojang.com/me
#472 [21:38] <Dan> There are no recovery password emails being sent to the email i am 100% certain I used when I purchased Minecraft (neither is it in spam and I have waiting several days)
#473 [21:39] <CubeTheThird> Dan, have you tried other emails in case?
#474 [21:39] <Dan> Yes both emails, the only two I have and use
#475 [21:40] <CubeTheThird> Dan, and I trust you've checked your junk/spam folders?
#476 [21:40] <Dan> Ive owned the Java Edition before just about anyone. Paid $20 waaaaay back in 2011 or so before there were even fishing rods in the game.
#477 [21:40] <kyle> I logged in on the site you have provided
#478 [21:40] <Dan> yes ive check those spam folders like crazy
#479 [21:40] <CubeTheThird> kyle, do you see your minecraft username listed on that page?
#480 [21:41] <Dan> yep im logged in on that site you provided
#481 [21:41] <CubeTheThird> Dan, umm what is your minecraft username?
#482 [21:42] <Dan> it will not let me attack a .jpg image on here aparently but the page that showed up when i opened it was My Gift Codes redeem gift codes
#483 [21:42] <Dan> my minecraft username has got to be my last name, "latsis"
#484 [21:42] <kyle> all it says is redeem gift code or prepaid card
#485 [21:42] <Quavelen9> Dan, you can use an image host, such as imgur and link screenshots in here. (For future reference.)
#486 [21:42] <Dan> with a small chance of it being "lats1s"
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#488 [21:44] <Dan> hello?
#489 [21:45] <CubeTheThird> Dan, one moment
#490 [21:45] <Dan> ok, thank you
#491 [21:46] <CubeTheThird> Dan, as far as I can tell, that name had been changed to Kpe3u4eK. Assuming that isn't you, it's likely your account has been compromised
#492 [21:46] <Dan> oh god
#493 [21:46] <Dan> That is not me =(
#494 [21:46] <CubeTheThird> Dan, you'll have to contact Mojang support about this
#495 [21:46] <CubeTheThird> ??> Dan mojang/email
#496 [21:46] <Mightyena> Dan: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#497 [21:46] <Mightyena> Dan: Note: Do NOT send more than one at a time.
#498 [21:48] <Dan> one second please, i am taking a look and this email form
#499 [21:48] <CubeTheThird> no rush
#500 [21:48] <Dan> This looks familiar and i actually feel like I sent one of these earlier today before finding you guys here on this chat help
#501 [21:49] <CubeTheThird> Dan, in that case you may want to just wait for Mojang support to get back to you
#502 [21:49] <Dan> I is asking for xbox live gamertag and in game username (both are not required to fill out)
#503 [21:49] <CubeTheThird> Dan, in-game name is what applies to you
#504 [21:51] <Dan> https://imgur.com/JBG1eM8
#505 [21:51] <Dan> From these reasons I believe I sent "general questions"
#506 [21:52] <CubeTheThird> Dan, you'll want "Sign-in issues"
#507 [21:52] <CubeTheThird> Dan, you'll want "Sign-in issues"
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#511 [22:18] <mateodrout> Hello... please, someone help me, i couldn't play minecraft in my pc because i had a problem with my graphic card, i bought it and everything, so... i deleted my account, that was some weeks ago, now i wanted to play again, and i don't know how to get my account back
#512 [22:20] <CubeTheThird> mateodrout, what do you mean exactly when you say you deleted your account?
#513 [22:20] <Christina> Good evening. I've been having problems with my Minecraft for several months. When I try to enter a world I previously created, it freezes on the loading screen with the load bar at 100%. I can't do anything but close the game. I can create new worlds and play in them with no problem. It starts the very next time I try to enter the world. Any help
#514 [22:20] <Christina> would be greatly appreciated!
#515 [22:22] <CubeTheThird> Christina, let's try getting a game log
#516 [22:22] <CubeTheThird> ??> Christina launcher/log
#517 [22:22] <Mightyena> Christina: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#519 [22:30] <Christina> I apologize, I may not be in the right place. I don't have Java Edition, I have the Microsoft version 1.13.105.0.
#520 [22:31] <CubeTheThird> Christina, ahh. Gotcha. We mostly assist with Java edition here, but I'll quickly check on the bug tracker to see if anything comes up
#521 [22:31] <Christina> I appreciate it.
#522 [22:36] <CubeTheThird> Christina, hmm all I can see are reports saying that, if the game crashes like this, that they log the crashes automatically, to help fix them
#523 [22:36] <CubeTheThird> Christina, I'm not seeing a specific "solution" for this problem otherwise
#524 [22:37] <CubeTheThird> Christina, you may consider reporting it yourself, on bugs.mojang.com
#525 [22:37] <Christina> Ok, thanks for the info. I'll give that a shot.
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