#1 [00:43] * gio0101 [webchat@cpe-69-206-229-93.nyc.res.rr.com] has joined #minecrafthelp
#2 [00:44] <gio0101> hello, somebody there?
#3 [00:45] <gio0101> I have a problem with the launcher
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#7 [01:55] <billay> https://paste.gg/p/anonymous/631548aa73464bac977d9b5ea03bb888/files/723e01d7200f44dcb012edf3b8e20217/raw
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#9 [02:11] * Nick1 [webchat@host111-147.resnet.ubc.ca] has joined #minecrafthelp
#10 [02:14] <Nick1> Cant open minecraft launcher. Error message: 'Minecraft launcher quit unexpectedly' on MacBook pro (macOS high sierra 10.13.6), Java 8 update 231
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#14 [03:09] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has joined #minecrafthelp
#15 [03:09] <WissamCSB> Hi
#16 [03:14] <Greymagic27> WissamCSB, Hi. What's the issue?
#17 [03:15] <WissamCSB> I have a problem with my launcher, could you help me?
#18 [03:16] <Greymagic27> What's wrong with your launcher?
#19 [03:17] <WissamCSB> When I try to connect to the launcher with my account they put me "e-mail or password incorrect" while I can connect to the site Minecraft.net without problem.
#20 [03:18] <Greymagic27> ??> WissamCSB tools/hjt
#21 [03:18] <Mightyena> WissamCSB: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#22 [03:18] <Mightyena> WissamCSB: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#23 [03:22] <WissamCSB> https://paste.ubuntu.com/p/RPZ4ZrwCm3/
#24 [03:22] <WissamCSB> Thank you
#25 [03:37] <WissamCSB> So you have to find something?
#26 [03:43] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has joined #minecrafthelp
#27 [03:43] <WissamCSB> re
#28 [03:49] <WissamCSB> Nobody thinks they can help me please?
#29 [04:10] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has joined #minecrafthelp
#30 [04:10] <WissamCSB> Hi
#31 [04:14] * MikePlays_ [webchat@185.94.5.51] has joined #minecrafthelp
#32 [04:14] <MikePlays_> Hi, tried this multiple times, but I'll try to ask again.. I have problems with resoruce pack, I have multiple questions..
#33 [04:14] <MikePlays_> a) I tried to edit light in classic world by changing "world0" texture, it's not working, what's the problem?
#34 [04:14] <MikePlays_> b) Is it possible to change texture based on name? (I know, it's possible based on durability, so..)
#35 [04:14] <MikePlays_> c) Is it possible to have "overlay" working together with another overlay? (Like overlay for grass and gravel)
#36 [04:21] <Quavelen> MikePlays_, you might be better off asking that question in the 'shaderlabs' discord server. They have a lot of dedicated texture artists, and shader developers who have extensive knowledge about that stuff.
#37 [04:21] <MikePlays_> link?
#38 [04:21] <Quavelen> Don't have it on hand, but if you google "shaderlabs discord", it's the first or second result.
#39 [04:25] <MikePlays_> okay
#40 [04:25] <MikePlays_> thanks
#41 [04:58] <WissamCSB> Hey
#42 [04:59] <WissamCSB> I have problem with my minecraft launcher
#43 [05:00] <WissamCSB> I have a problem with my minecraft launcher, when I want to connect with my account (that I buy on 29/11/19) it puts me "e-mail or password incorrect" while I can connect on the site mogang, no problem and on Minecraft.net (with my smartphone) with the same password.
#44 [05:00] <WissamCSB> I tried to change the password, reinstall the launcher, delete the file ".minecraft", remove the firewalle
#45 [05:01] <Quavelen> WissamCSB, when you attempt to login via the launcher, are you using your email, or username to login?
#46 [05:02] <WissamCSB> I try both
#47 [05:02] <WissamCSB> But especially the e-mail
#48 [05:02] <Quavelen> Well, it should be your email. Usernames haven't been used as a login since the account migration happened in 2012/2013.
#49 [05:03] <Quavelen> Are you using the official client, or a third-party one?
#50 [05:04] <WissamCSB> Yes the official
#51 [05:05] <WissamCSB> I really think I have to try all the methods but nothing helps
#52 [05:07] <Quavelen> Hmm. Only thing I can suggest is running an HJT scan and pasting the log here. Give me a second to locate the copypaste message thingy; been a while since I did this.
#53 [05:08] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#54 [05:24] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has joined #minecrafthelp
#55 [05:24] <WissamCSB> re
#56 [05:24] <Quavelen> Oh, welcome back.
#57 [05:24] <WissamCSB> Sorry
#58 [05:24] <Quavelen> So, it seems someone already had you run HJT.
#59 [05:24] <WissamCSB> yes
#60 [05:25] <WissamCSB> https://paste.ubuntu.com/p/MMy2X7bxg7/
#61 [05:30] <Quavelen> WissamCSB, the HJT tool found records of "MCLeaks/AltDispenser", which is illegal and called piracy. It is to blame for many issues Minecraft players have had, especially with logging in.
#62 [05:30] <Quavelen> ??> WissamCSB info/mcleaks
#63 [05:30] <Mightyena> WissamCSB: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#64 [05:30] <Mightyena> WissamCSB: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#65 [05:34] <WissamCSB> I should delete all my relevant files minecraft / Mogang then reinstall the launcher?
#66 [05:36] <WissamCSB> Actually I already use MCLeaks when I did not have an account but it seems to me already to have it removed.
#67 [05:36] <Quavelen> Uh, no. Your system hosts file as Mightyena said.
#68 [05:37] <Quavelen> ??> WissamCSB win/hosts
#69 [05:37] <Mightyena> WissamCSB: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#70 [05:37] <Mightyena> WissamCSB: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#71 [05:38] <Quavelen> You can edit it yourself using these instructions WissamCSB, just search for "mojang" and remove all relevant entries.
#72 [05:38] <Quavelen> Make sure you save it afterwords.
#73 [05:39] <WissamCSB> https://paste.ubuntu.com/p/cb4cJX6h6x/
#74 [05:40] <WissamCSB> Yes, I have already followed these instructions and then I was asked to delete them but can not edit the content
#75 [05:41] <Quavelen> You need administrative privileges to edit the hosts file. If your user account is not an administrator, that would explain why.
#76 [05:43] <WissamCSB> It seems to me that I am an administator but if it is not the case I will modify it
#77 [05:45] <WissamCSB> It's done, I must now delete the content?
#78 [05:46] <Quavelen> Only the lines which mention Mojang. The rest of the content needs to be left alone.
#79 [05:48] <WissamCSB> Okay, so all that was the whole file
#80 [05:51] <Quavelen> Err... that's not normal. It ought to have hundreds of lines.
#81 [05:51] <Andrio> A hosts file?
#82 [05:51] <Andrio> Mine is completely blank
#83 [05:54] <WissamCSB> No, for me and my two lines only
#84 [05:55] <WissamCSB> That I still can not delete even in admin
#85 [05:55] <Andrio> ??> WissamCSB win/hosts/edit
#86 [05:55] <Mightyena> WissamCSB: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#87 [05:55] <Mightyena> WissamCSB: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#88 [05:59] <WissamCSB> Thank you, then I delete everything? Mightyena
#89 [06:00] <Andrio> WissamCSB, delete all lines containing mojang; that may be the entire contents of the file.
#90 [06:01] <WissamCSB> Actually I was able to delete the content
#91 [06:02] <Andrio> ok
#92 [06:05] <WissamCSB> That's all there was to it? Now I change my password Mojang?
#93 [06:05] <WissamCSB> Then I test the launcher
#94 [06:07] <Andrio> WissamCSB, yes
#95 [06:08] <WissamCSB> In any case thank you for taking your time to help me! It's super nice :) Mightyena Quavelen Andrio
#96 [06:08] <Quavelen> I would suggest restarting your pc as well WissamCSB, since you modified the host file.
#97 [06:09] <WissamCSB> Okay
#98 [06:14] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has joined #minecrafthelp
#99 [06:18] <WissamCSB> Oh, it's crazy! Thank you so much ! I can finally connect!
#100 [06:19] <Quavelen> Awesome, I'm glad it's resolved. Hopefully next time you won't touch any illegal stuff.
#101 [06:21] <WissamCSB> Ahahah, for sure I would not make the same mistake twice.
#102 [06:22] <WissamCSB> Otherwise, I am French so sorry about my approximate English
#103 [06:24] <Quavelen> Your English is great, lol. Much better than most people I chat with.
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#106 [06:33] * L8_Klapek [webchat@213.76.86.168.ipv4.supernova.orange.pl] has joined #minecrafthelp
#107 [06:33] <L8_Klapek> hi
#108 [06:34] <L8_Klapek> i can't log in into my minecraft launcher
#109 [06:34] <WissamCSB> :)
#110 [06:34] <L8_Klapek> in mojang i can login but on minecraft.net and minecraft laucnher i can't
#111 [06:35] <L8_Klapek> can you help me?
#112 [06:35] <WissamCSB> It's a vicious circle, it just came to fix my problem 5 minutes ago x)
#113 [06:35] <L8_Klapek> i can't log in yesterday
#114 [06:35] <L8_Klapek> too
#115 [06:36] <WissamCSB> To begin, have you already downloaded MCLeaks?
#116 [06:36] <L8_Klapek> yes...
#117 [06:36] <L8_Klapek> but i uninstall this
#118 [06:37] <L8_Klapek> shit
#119 [06:37] <Absol> L8_Klapek: Please keep it civil
#120 [06:37] <WissamCSB> Ok, Well, you had exactly the same problem as me
#121 [06:38] <L8_Klapek> you are not a helper?xd
#122 [06:40] <WissamCSB> Hit Windows + R then enter "% SystemRoot% / System32 / divers / ect and open" hosts "
#123 [06:41] <WissamCSB> It is done ?
#124 [06:41] <L8_Klapek> no
#125 [06:41] <L8_Klapek> have you got a discord?
#126 [06:42] <L8_Klapek> doesnt find
#127 [06:42] <WissamCSB> Give me you discord
#128 [06:42] <L8_Klapek> L8 Klapek#3627
#129 [06:43] <WissamCSB> By cons I do not promise you that I will succeed, I just learned how to do (from what I understood)
#130 [06:43] <L8_Klapek> okey
#131 [06:43] <WissamCSB> Accept my demand
#132 [06:43] <L8_Klapek> i accept
#133 [06:48] * peter2001 [webchat@109.75.75.110] has joined #minecrafthelp
#134 [06:50] <peter2001> my launcher is not opening , it appears on task manager for a sec then it disappears can someone help ?
#135 [06:52] <peter2001> ?
#136 [06:55] * Urnix [webchat@176.255.74.98] has joined #minecrafthelp
#137 [06:59] <Urnix> I'm not sure if this is the correct place to discuss about problems with RAM, but please correct me to the right place if this isn't the right place to go. Okay, so my friend has 8GB RAM in his PC. However, 2GB of RAM is only usable (since his PC is 32 bit). He seems to have issues joining versions 1.11 and above because of his RAM cannot deal with
#138 [06:59] <Urnix> those versions and it's frustrating because we have to keep making servers that are below 1.11. Now, since 1.15 is about bug updates and optimising the game itself, will people with 2GB of RAM be able to play Minecraft 1.15?
#139 [07:02] * L8_Klapek [webchat@213.76.86.168.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#140 [07:11] <Quavelen> Urnix, I don't believe your friend will be able to play it. Those optimisations being done are for chunk loading, ticks, and other such things. Ram usage will likely remain the same.
#141 [07:11] <Quavelen> It will be worth a try though.
#142 [07:12] * WissamCSB [webchat@176-138-188-127.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
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#146 [07:39] * aquatyp1 [webchat@p5B2EA9F0.dip0.t-ipconnect.de] has joined #minecrafthelp
#147 [07:42] <aquatyp1> hi i need help for a server i can't joined him because "no connection for server" my friends can join him but i not?
#148 [07:54] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#149 [07:55] <mrsupershark1> hi I cant play Minecraft online can some one help
#150 [07:55] <mrsupershark1> ?
#151 [07:56] <Quavelen> ??> mrsupershark1 tools/hjt
#152 [07:56] <Mightyena> mrsupershark1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#153 [07:56] <Mightyena> mrsupershark1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#154 [07:58] <mrsupershark1> https://paste.ubuntu.com/p/93XpK5ZWvP/
#155 [07:58] * Nick [webchat@72.49.197.235] has joined #minecrafthelp
#156 [07:59] * Nick is now known as Guest8165
#157 [07:59] <Guest8165> I keep getting an Internal Exception Java.io error on 1 specific server, everyone else who plays this server say it works fine
#158 [08:02] <Quavelen> Hey mrsupershark1, it looks like HJT didn't detect anything other than the discord overlay. So, would you mind elaborating when you say you are unable to play online?
#159 [08:03] <Quavelen> Guest8165, from what I can find, it looks like a launcher issue on your end. Potential fixes are to relog in the launcher (log out, then login) and if that doesn't work, delete the file called "options.txt" in your .minecraft folder.
#160 [08:04] <Quavelen> I'm not sure past that.
#161 [08:04] <Guest8165> i log into one specific minecraft server, it takes a while to load in and i get kicked out with the "internal exception java.io.ioexception: forcibly closed by remote host" error
#162 [08:06] <Quavelen> Yeah, that's what I figured it was Guest8165. I have a list of errors and potential resolutions; what I typed was all the notes it had for that.
#163 [08:06] <Guest8165> let me try that now
#164 [08:07] <mrsupershark1> ok when I go any it say server currently down for maintenance when its online
#165 [08:13] <mrsupershark1> i have had this problem for 2 weeks now
#166 [08:22] <Quavelen> Well mrsupershark1, I'm going to go out on a limb and assume there might be an issue with your client, like with the other person in here. Could you try doing the two things I asked of them?
#167 [08:23] <Quavelen> Quote: "Potential fixes are to relog in the launcher (log out, then login) and if that doesn't work, delete the file called "options.txt" in your .minecraft folder."
#168 [08:23] <mrsupershark1> ok
#169 [08:26] <mrsupershark1> how do i get .Minecraft folder
#170 [08:33] <Quavelen> Copy paste this, mrsupershark1: C:\Users\%USERNAME%\AppData\Roaming\.minecraft
#171 [08:34] <mrsupershark1> options.txt i don't have this i have one called options
#172 [08:35] <Quavelen> That's the same file, you just have extensions disabled.
#173 [08:35] <mrsupershark1> ok
#174 [08:37] <mrsupershark1> didn't fix it
#175 [08:39] <mrsupershark1> i got this error
#176 [08:39] <mrsupershark1> https://paste.ubuntu.com/p/p98DYyw37v/
#177 [08:42] <mrsupershark1> would deleting and reinstalling the game help
#178 [08:42] <mrsupershark1> ?
#179 [08:42] <Quavelen> Honestly, that's what I was considering suggesting next.
#180 [08:42] <mrsupershark1> ok
#181 [08:42] <Quavelen> Just make sure you backup your saves and whatnot.
#182 [08:43] <mrsupershark1> ok
#183 [09:00] * Nicidog [webchat@ti0071a400-9135.bb.online.no] has joined #minecrafthelp
#184 [09:01] <Nicidog> Hello, downloaded FTB, trying to launch Infinity Evolved 1.7 (Minecraft version 1.7.10) I only have 1.14.4 installed, Where can I find 1.7.10 ?? tried googling it first
#185 [09:02] <Greymagic27> ??> Nicidog mods
#186 [09:02] <Mightyena> Nicidog: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#187 [09:02] <Mightyena> Nicidog: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#188 [09:03] <Nicidog> Thank you all, I figured it out. Lancuded Minecraft, went in settings. downloaded earlier version of the game itself. Have a nice day.
#189 [09:03] * Nicidog [webchat@ti0071a400-9135.bb.online.no] has quit. (Quit: webchat.esper.net)
#190 [09:07] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#191 [09:10] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#192 [09:11] * TheSilentLink [~TheSilent@host86-137-246-19.range86-137.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#193 [09:11] <mrsupershark1> I have a new error
#194 [09:13] <mrsupershark1> https://paste.ubuntu.com/p/wcztWn5Cg7/
#195 [09:15] <Quavelen> That's Greymagic27's favourite error. >.>
#196 [09:15] <Quavelen> I'll let him deal with it lol.
#197 [09:15] <mrsupershark1> ok
#198 [09:15] <Greymagic27> mrsupershark1, Hi. This has been noticed and reported on the bug tracker: https://bugs.mojang.com/browse/MCL-12693
#199 [09:15] <mrsupershark1> ok
#200 [09:16] <Greymagic27> Is it possible for you to uninstall 'Syncios', I'm wondering if it may have a hand in causing the error
#201 [09:16] <mrsupershark1> can do
#202 [09:21] <mrsupershark1> done
#203 [09:26] * BK [webchat@p578601D3.dip0.t-ipconnect.de] has joined #minecrafthelp
#204 [09:28] <BK> Hi - I bought the Minecraft Java Version yesterday for my son and want to play it on my MacBook Pro. I've installed the game and sadly the game crashed upon start with error
#205 [09:28] <BK> Process crashed with exit code 1
#206 [09:28] <CubeTheThird> ??> BK launcher/log
#207 [09:28] <Mightyena> BK: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#208 [09:30] * TheSilentLink [~TheSilent@host86-137-246-19.range86-137.btcentralplus.com] has joined #minecrafthelp
#209 [09:30] <BK> hi thanks for the quick reply .... here is the full log
#210 [09:31] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#211 [09:32] <BK> https://paste.gg/p/anonymous/93bead7ad5634844b3bc6ae597dd473e/files/8b7b51737a74431fa419418836c74c82/raw
#212 [09:32] <mrsupershark1> why is my mc broken
#213 [09:32] <CubeTheThird> BK, hmm not much useful info here. What version of MacOS are you using?
#214 [09:34] <BK> actual Mac OS Catalina macOS 10.15.1 (19B88)
#215 [09:34] <CubeTheThird> BK, hm ok. Let's try doing a clean install of the game
#216 [09:35] <BK> so the Mac is up2date. Java is up2date as well...
#217 [09:35] <CubeTheThird> ??> BK mac/reinst
#218 [09:35] <Mightyena> BK: You may need to reinstall the locally installed files that Minecraft puts into place.
#219 [09:35] <Mightyena> BK: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#220 [09:35] <mrsupershark1> I want to play mc online
#221 [09:36] <BK> ok just done this
#222 [09:36] <BK> same output
#223 [09:37] <BK> so it crashed directly after loading the game log configuration..
#224 [09:37] <BK> that's really strange - I have nothing special on this MacBook...
#225 [09:37] <CubeTheThird> BK, do you mean the game launcher crashed?
#226 [09:37] <BK> ah one minute I saw that there was one error thrown in the terminal..
#227 [09:39] * TheSilentLink [~TheSilent@host86-137-246-19.range86-137.btcentralplus.com] has quit. (Ping timeout: 189 seconds)
#228 [09:39] <BK> https://paste.gg/p/anonymous/761948a673ec472abad6eedc9169e6c0
#229 [09:40] <CubeTheThird> BK, hmm odd. Let's open the game folder
#230 [09:40] <CubeTheThird> ??> BK mac/.minecraft
#231 [09:40] <Mightyena> BK: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#232 [09:40] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#233 [09:42] <BK> i will check
#234 [09:45] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#235 [09:46] <BK> looks like the "reinstallation" I tried didn't work (maybe there was a Minecraft process running?)... so I tried it again and now it looks better
#236 [09:46] <CubeTheThird> that's a good sign
#237 [09:46] <BK> yes great many thanks for your quick help
#238 [09:46] <CubeTheThird> glad to assist
#239 [09:46] <BK> looks like it is working now. thanks especially from my son :) cheers..
#240 [09:47] <BK> bye
#241 [09:47] * BK [webchat@p578601D3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#242 [09:51] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#243 [09:58] * sas [webchat@5ec18d4a.skybroadband.com] has joined #minecrafthelp
#244 [10:00] <sas> hello
#245 [10:00] <CubeTheThird> hello sas
#246 [10:01] <sas> are you okay to help me rn
#247 [10:01] <CubeTheThird> sas, what's the problem?
#248 [10:01] <sas> my minecraft wont launch
#249 [10:02] <CubeTheThird> sas, what happens?
#250 [10:03] <sas> im nit 100% sure, but it just wont open the laucher when i click it, it loads for a second then does nothing
#251 [10:03] <CubeTheThird> sas, can you open your .minecraft folder?
#252 [10:04] <sas> im not sure where that is but i can see the minecraft launcher in my files
#253 [10:05] <CubeTheThird> sas, on what operating system?
#254 [10:05] <sas> windows 10
#255 [10:06] <CubeTheThird> ??> sas win/.minecraft
#256 [10:06] <Mightyena> sas: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#257 [10:07] <sas> done that
#258 [10:07] <CubeTheThird> sas, ok there, find and delete the file called launcher_profiles.json
#259 [10:07] <sas> done that
#260 [10:08] <CubeTheThird> sas, ok try the launcher again
#261 [10:08] <sas> trying it now
#262 [10:09] <sas> yh that worked, thanks
#263 [10:10] <CubeTheThird> awesome
#264 [10:13] * dax [webchat@83.247.49.145] has joined #minecrafthelp
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#266 [10:16] * mrsupershark [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#267 [10:17] <mrsupershark> why is my mc online borken
#268 [10:17] <mrsupershark> what have I done
#269 [10:17] <CubeTheThird> ??> mrsupershark tools/hjt
#270 [10:17] <Mightyena> mrsupershark: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#271 [10:17] <Mightyena> mrsupershark: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#272 [10:18] <mrsupershark> https://paste.ubuntu.com/p/sN5m5d2j2W/
#273 [10:21] <CubeTheThird> mrsupershark, have you already been asked to run a malware scan?
#274 [10:21] <mrsupershark> no
#275 [10:22] <mrsupershark> how do I do that
#276 [10:23] <CubeTheThird> ??> mrsupershark av/adwcleaner
#277 [10:23] <Mightyena> mrsupershark: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#278 [10:23] <Mightyena> mrsupershark: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#279 [10:40] * Asclepcio [webchat@191.88.121.233] has joined #minecrafthelp
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#281 [10:43] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#282 [10:43] <mrsupershark1> I am back
#283 [10:43] <CubeTheThird> mrsupershark1, any luck?
#284 [10:44] <mrsupershark1> no
#285 [10:46] <Quavelen> At this point CubeTheThird, I'm not sure how to help mrsupershark1. They've run HJT twice, reinstalled minecraft after deleting their folder, and now running adwcleaner.
#286 [10:47] <CubeTheThird> ya I'm at a bit of a loss myself
#287 [10:47] * ScreaMyCZE [webchat@94.124.110.1] has joined #minecrafthelp
#288 [10:47] <ScreaMyCZE> Hello
#289 [10:47] <mrsupershark1> ok so how do I get help from Mojang
#290 [10:48] * ScreaMyCZE [webchat@94.124.110.1] has quit. (Client Quit)
#291 [10:48] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#292 [10:58] * Funny_Blackman [webchat@0542f57c.skybroadband.com] has joined #minecrafthelp
#293 [10:58] <Funny_Blackman> i keep getting the Error: java.lang.RuntimeException: No OpenGL context found in the current thread. when i try and boot up 1.8.9
#294 [10:58] <Funny_Blackman> and i need help
#295 [10:58] <CubeTheThird> Funny_Blackman, other versions work though?
#296 [10:59] <Funny_Blackman> yeah only 1.14.4
#297 [10:59] <CubeTheThird> Funny_Blackman, well let's check your video drivers
#298 [10:59] <CubeTheThird> ??> Funny_Blackman win/dxdiag
#299 [10:59] <Mightyena> Funny_Blackman: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#300 [11:00] <Funny_Blackman> https://paste.ubuntu.com/p/w8w8MskPq4/
#301 [11:00] <CubeTheThird> Funny_Blackman, you didn't paste the full report
#302 [11:01] <Funny_Blackman> it said copy the url so i did
#303 [11:01] <CubeTheThird> Funny_Blackman, right, but you didn't paste all of the text onto the site
#304 [11:01] <Funny_Blackman> do i copy the entire thing?
#305 [11:01] <CubeTheThird> Funny_Blackman, yes the full thing
#306 [11:02] <Funny_Blackman> https://paste.ubuntu.com/p/p6P4b6Gmr2/
#307 [11:04] <CubeTheThird> Funny_Blackman, download and install https://www.nvidia.com/Download/driverResults.aspx/155056/en-us
#308 [11:04] <Funny_Blackman> i already have the drivers
#309 [11:04] <CubeTheThird> Funny_Blackman, the driver you have is not up-to-date. This one is newer
#310 [11:04] <Quavelen> Funny_Blackman, you have a driver from the 22nd of May. The latest was released on the 26th of November.
#311 [11:05] <Funny_Blackman> ok but for some reason i cant access my nvidia experience app
#312 [11:07] <Quavelen> This is the current Nvidia driver, for the GTX 1060 if you would prefer to download it directly: https://www.geforce.com/drivers/results/155056
#313 [11:07] <Quavelen> CubeTheThird's link is for an auto-detect.
#314 [11:08] <Quavelen> Oh wait, I misread their link.
#315 [11:08] <CubeTheThird> no.. it's not...
#316 [11:08] <Quavelen> Sorry about that.
#317 [11:12] <Funny_Blackman> the drivers are installing
#318 [11:19] <Funny_Blackman> they have installed what should i do?
#319 [11:19] <Quavelen> Restart, and try playing again.
#320 [11:21] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:8bd:ea58:f94f:f9dc] has quit. (Ping timeout: 198 seconds)
#321 [11:26] * HyPerZ [webchat@cpc111679-tilb11-2-0-cust943.20-1.cable.virginm.net] has joined #minecrafthelp
#322 [11:26] <HyPerZ> Is anyone here that able to help me ?
#323 [11:26] <CubeTheThird> HyPerZ, with what?
#324 [11:46] * aquatyp1 [webchat@p5B2EA9F0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#325 [11:57] <HyPerZ> CubeTheThird with my issue , i cant log into my account on this pc like on web if i press to log in - nothing happens , and if i change password using vpn i can log into web but whenever i try log into the game its always an error .
#326 [12:20] <CubeTheThird> HyPerZ, does the issur occur without a VPN going?
#327 [12:39] * joe [webchat@2.124.6.139] has joined #minecrafthelp
#328 [12:39] <joe> hello
#329 [12:39] <CubeTheThird> hello joe
#330 [12:39] <joe> i need help refunding minecraft java
#331 [12:39] <joe> ive been emailing mojang support for a refund request
#332 [12:40] <CubeTheThird> joe, may I ask why you're requesting a refund?
#333 [12:40] <joe> i bought java thinking i can play with bedrock players
#334 [12:41] <CubeTheThird> joe, gotcha. Did you already email them?
#335 [12:41] <joe> but then i found out i had to get windows 10
#336 [12:41] <joe> yh
#337 [12:41] <CubeTheThird> joe, then all you can do is wait for them to get back to you
#338 [12:41] <joe> i sent my transaction id
#339 [12:41] <joe> oh ok thanks for the help!
#340 [12:42] <CubeTheThird> 👍
#341 [12:42] <joe> Bye
#342 [12:42] * Magnetiser [webchat@109.79.118.21] has joined #minecrafthelp
#343 [12:44] <Magnetiser> I can't play the game since the new launcher took over, it says i have to buy it again. I've had this game since 2013 so I dont understand what changed
#344 [12:44] <Magnetiser> Can anyone help me?
#345 [12:45] <Magnetiser> Or direct me to actual official mojang support agents
#346 [12:45] <CubeTheThird> Magnetiser, what username did you register for the game?
#347 [12:45] <Magnetiser> Magnetiser
#348 [12:45] <CubeTheThird> Magnetiser, and you're saying it only gives you the demo/trial as an option?
#349 [12:46] <Magnetiser> Yes.
#350 [12:46] <CubeTheThird> Magnetiser, are you logging in with an email address, or your username?
#351 [12:46] <Magnetiser> an email address
#352 [12:46] <CubeTheThird> Magnetiser, if what I'm seeing is correct, you have a legacy account and didn't migrate it to a mojang.com account, so you should be logging in with your username
#353 [12:47] <CubeTheThird> Magnetiser, alternatively, you should migrate your account
#354 [12:47] <CubeTheThird> ??> Magnetiser account/migrate
#355 [12:47] <Mightyena> Magnetiser: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#356 [12:47] <Magnetiser> Okay, two options. Log in with my username or migrate the account?
#357 [12:48] * SoggyBagel21 [webchat@208.96.176.215] has joined #minecrafthelp
#358 [12:48] <CubeTheThird> Magnetiser, right, though I'd strongly recommend migrating, as there are some features not available for legacy accounts, plus they aren't as secure
#359 [12:48] <Magnetiser> I appreciate the support, the new launchers confuse me.
#360 [12:49] * Blella_ [webchat@cpe-174-104-252-104.neo.res.rr.com] has joined #minecrafthelp
#361 [12:49] <Blella_> My game keeps crashing when i go into anything
#362 [12:50] <CubeTheThird> Blella_, do you get a crash report?
#363 [12:50] <Blella_> let me look
#364 [12:50] <Blella_> no
#365 [12:51] <CubeTheThird> Blella_, is it crashing right when you click play, or after that?
#366 [12:51] <Blella_> when i load in or sometimes when it says downloading terrain
#367 [12:51] <CubeTheThird> Blella_, ok. Let's have you run a malware scan
#368 [12:51] <CubeTheThird> ??> Blella_ av/adwcleaner
#369 [12:51] <Mightyena> Blella_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#370 [12:51] <Mightyena> Blella_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#371 [12:51] <Blella_> okay
#372 [12:52] <Magnetiser> Hi again. I migrated the account in April of this year. I ask that you ignore my previous request, i didnt understand what was happening. I have logged in with the migrated account email and that when i get the play demo/ buy game message
#373 [12:53] <CubeTheThird> Mightyena, can you login to account.mojang.com/me
#374 [12:54] <CubeTheThird> oops
#375 [12:54] <CubeTheThird> Magnetiser, can you login to account.mojang.com/me
#376 [12:56] <Magnetiser> I have logged in. It has suggested i review my security questions
#377 [12:56] <CubeTheThird> Magnetiser, feel free to do so. I just want to know if you see your minecraft username on the account page
#378 [12:57] <Magnetiser> I see almost nothing. An option to redeem a game code and a request to update my security qs
#379 [12:57] <CubeTheThird> Magnetiser, might you have migrated it to a different email address?
#380 [12:59] <Magnetiser> I'll have a look. I have an old email from July confirming my email verification for the account I'm currently using
#381 [13:00] * Araragi-Koyomi [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#382 [13:00] <CubeTheThird> brb
#383 [13:00] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 190 seconds)
#384 [13:00] * Araragi-Koyomi is now known as Delaxarnyazer
#385 [13:04] <Magnetiser> This is definitely rhe only email I used
#386 [13:04] <Magnetiser> its the only one i can log into the launcher with and its the only one with a record of minecraft
#387 [13:07] <Magnetiser> I understand this is a volunteer chat room and I would really like to contact mojang directly. Could you tell me here to find a private chat? There are so many options on the help page but none of them seem to be what i'm looking for.
#388 [13:08] * John_appleseed [webchat@cpc1-lewi24-2-0-cust248.2-4.cable.virginm.net] has joined #minecrafthelp
#389 [13:08] * John_appleseed [webchat@cpc1-lewi24-2-0-cust248.2-4.cable.virginm.net] has quit. (Client Quit)
#390 [13:10] * Cat [webchat@ool-2f1415b5.dyn.optonline.net] has joined #minecrafthelp
#391 [13:12] <Cat> Hey! I am trying to redeem my Windows 10 version of Minecraft, but every time I click "redeem code", it says "we've temporarily run out of gift codes for Minecraft for Windows 10." I've been trying to get a code for the past couple of days with no luck.
#392 [13:21] * Magnetiser [webchat@109.79.118.21] has quit. (Quit: webchat.esper.net)
#393 [13:25] <SoggyBagel21> Hello. Recently I've tried to launch Minecraft: Java Edition, but it crashed before it actually launched. It came up with a message saying "java.lang.illegalstateexception:" and "This drive does not appear to support OpenGL. I was told I could get help and I just had to post a DxDiag log. So, here it is: https://paste.ubuntu.com/p/n2GDzfTp3K/
#394 [13:32] <CubeTheThird> Mightyena, you will have to send them a support request
#395 [13:32] <CubeTheThird> gahh
#396 [13:33] <CubeTheThird> Cat, there is currently an issue with the system that delivers those codes. They are working on a fix
#397 [13:33] <CubeTheThird> SoggyBagel21, one moment
#398 [13:34] <CubeTheThird> SoggyBagel21, go to https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-desktops/a10-6800k-radeon-hd-8670d
#399 [13:34] <CubeTheThird> SoggyBagel21, and get the download under Windows 10 64 bit
#400 [13:34] <SoggyBagel21> OK
#401 [13:35] <SoggyBagel21> I see 2 download options
#402 [13:36] <CubeTheThird> SoggyBagel21, get the radeon software one. It's the latest they released before AMD discontinued support for your graphics chip
#403 [13:37] <SoggyBagel21> alright
#404 [13:38] * aqautyp1 [webchat@p5B2EA9F0.dip0.t-ipconnect.de] has joined #minecrafthelp
#405 [13:38] <SoggyBagel21> Ok I did it
#406 [13:38] <aqautyp1> hello ican join one off
#407 [13:39] <CubeTheThird> SoggyBagel21, after you install it, reboot your PC and try the game again
#408 [13:40] <aqautyp1> hello i can't join one of my server "connection refused" what can i do
#409 [13:40] * DeniVader [webchat@194-145-161-147.sf.ddns.bulsat.com] has joined #minecrafthelp
#410 [13:40] <SoggyBagel21> Ok I'm gonna reboot now
#411 [13:40] <CubeTheThird> aqautyp1, is this the only server that does not work?
#412 [13:41] <aqautyp1> yes
#413 [13:41] <aqautyp1> it's not my server
#414 [13:41] * SoggyBagel21 [webchat@208.96.176.215] has quit. (Quit: webchat.esper.net)
#415 [13:41] <CubeTheThird> aqautyp1, what's the server's address?
#416 [13:42] <aqautyp1> k8c.mine-craft.de
#417 [13:42] <DeniVader> Hi there! We just bought Minecraft Java edition and downloaded both Windows installer and Mac installer. I was able to log in on Mac using my username but it DOES NOT work on Windows
#418 [13:42] <CubeTheThird> aqautyp1, looks like an issue on the server's end
#419 [13:43] <CubeTheThird> DeniVader, your username or your email address?
#420 [13:43] <DeniVader> tsvetelin.p.tsvetkov@gmail.com
#421 [13:44] <DeniVader> username = DeniVader
#422 [13:44] <CubeTheThird> DeniVader, I'm asking if you're using your email address to login to the game launcher
#423 [13:44] * SoggyBagel21 [webchat@208.96.176.215] has joined #minecrafthelp
#424 [13:44] <DeniVader> yup - the email
#425 [13:44] <SoggyBagel21> It's not workin
#426 [13:44] <CubeTheThird> SoggyBagel21, can you make a new dxdiag report?
#427 [13:44] <SoggyBagel21> Ok
#428 [13:44] <CubeTheThird> DeniVader, what happens when you try logging in on Windows?
#429 [13:45] <DeniVader> Invalid email or password
#430 [13:45] <CubeTheThird> DeniVader, are you using a VPN/Proxy?
#431 [13:45] <DeniVader> nope
#432 [13:45] <DeniVader> I even turned off my Eset Nod
#433 [13:45] <aqautyp1> what can i do ?
#434 [13:46] <CubeTheThird> aqautyp1, does the server have a website?
#435 [13:46] <CubeTheThird> ??> DeniVader tools/hjt
#436 [13:46] <Mightyena> DeniVader: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#437 [13:46] <Mightyena> DeniVader: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#438 [13:46] <SoggyBagel21> Here: https://paste.ubuntu.com/p/GzncQZmd8p/
#439 [13:47] <aqautyp1> game.de
#440 [13:47] <DeniVader> okay, doing it right now
#441 [13:47] <CubeTheThird> SoggyBagel21, it doesn't look like the driver installed. Were there any errors when installing it?
#442 [13:47] <SoggyBagel21> No
#443 [13:47] <CubeTheThird> aqautyp1, check their website for a status or something
#444 [13:47] <SoggyBagel21> Should I try again?
#445 [13:47] <aqautyp1> it's a privat server
#446 [13:47] <CubeTheThird> SoggyBagel21, did you do a custom or normal install? and ya try again perhaps
#447 [13:48] <SoggyBagel21> Normal. I'll try again
#448 [13:48] <aqautyp1> my friends can join him only i can't
#449 [13:48] <CubeTheThird> aqautyp1, then problem is not with you, but with the server
#450 [13:48] <SoggyBagel21> I need you to send me the thing again
#451 [13:48] <CubeTheThird> SoggyBagel21, https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-desktops/a10-6800k-radeon-hd-8670d
#452 [13:49] <DeniVader> Ready: here is the link: https://paste.ubuntu.com/p/HB7zTr2nsb/
#453 [13:49] <aqautyp1> but the server is online and only i can't join him
#454 [13:49] <CubeTheThird> ??> DeniVader info/mcleaks
#455 [13:49] <Mightyena> DeniVader: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#456 [13:49] <Mightyena> DeniVader: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#457 [13:49] <CubeTheThird> aqautyp1, we cannot reach the server from here either
#458 [13:49] <DeniVader> okay, let me do this now
#459 [13:50] <aqautyp1> okay, also i can't join him and you can't help me, right?
#460 [13:50] * DeniVader [webchat@194-145-161-147.sf.ddns.bulsat.com] has quit. (Quit: webchat.esper.net)
#461 [13:52] <CubeTheThird> aqautyp1, as I said, the issue is on the server's end. We can't fix that
#462 [13:52] * DeniVader [webchat@194-145-161-147.sf.ddns.bulsat.com] has joined #minecrafthelp
#463 [13:52] <aqautyp1> okay thanks
#464 [13:52] * aqautyp1 [webchat@p5B2EA9F0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#465 [13:55] <DeniVader> CubeTheThird: I'm sorry my browser was closed, can you please send me the illegal tools I must remove from my computer?
#466 [13:55] <CubeTheThird> ??> DeniVader info/mcleaks
#467 [13:55] <Mightyena> DeniVader: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#468 [13:55] <Mightyena> DeniVader: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#469 [13:57] <DeniVader> Thank you!
#470 [13:57] * SoggyBagel21 [webchat@208.96.176.215] has joined #minecrafthelp
#471 [13:58] <SoggyBagel21> Still did not work
#472 [13:58] <CubeTheThird> SoggyBagel21, new dxdiag report please
#473 [13:59] <SoggyBagel21> Comin right up
#474 [14:00] <SoggyBagel21> https://paste.ubuntu.com/p/JNdNM8Yxjj/
#475 [14:00] <CubeTheThird> SoggyBagel21, hmm ya it's not installing right. We might have to do it manually. When you open the installer, does it ask you where to extract it?
#476 [14:01] <SoggyBagel21> No
#477 [14:01] <CubeTheThird> SoggyBagel21, actually, can you try the catalyst download instead?
#478 [14:01] <CubeTheThird> SoggyBagel21, https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-desktops/a10-6800k-radeon-hd-8670d
#479 [14:01] <SoggyBagel21> Sure
#480 [14:03] * joe [webchat@2.124.6.139] has quit. (Quit: webchat.esper.net)
#481 [14:05] <SoggyBagel21> It says select express or custom install
#482 [14:05] <SoggyBagel21> Do I click express?
#483 [14:05] <CubeTheThird> SoggyBagel21, yes express
#484 [14:06] * Cat [webchat@ool-2f1415b5.dyn.optonline.net] has joined #minecrafthelp
#485 [14:06] <Cat> Thank you CubeTheThird
#486 [14:06] * SoggyBagel21 [webchat@208.96.176.215] has quit. (Quit: webchat.esper.net)
#487 [14:08] * garf [webchat@198.177.53.35] has joined #minecrafthelp
#488 [14:09] <garf> 'ello?
#489 [14:09] <CubeTheThird> hello garf
#490 [14:09] <garf> ok so
#491 [14:09] <garf> on pc
#492 [14:09] <garf> 1.14.4
#493 [14:09] <garf> my game crashes either upon startup or world load
#494 [14:09] <garf> with this message
#495 [14:09] <garf> The game crashed whilst unexpected error
#496 [14:09] <garf> Error: java.lang.RuntimeException: GL_FRAMEBUFFER_INCOMPLETE_ATTACHMENT
#497 [14:09] <CubeTheThird> garf, let's check your video drivers
#498 [14:10] <CubeTheThird> ??> garf win/dxdiag
#499 [14:10] <Mightyena> garf: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#500 [14:10] * SoggyBagel21 [webchat@208.96.176.215] has joined #minecrafthelp
#501 [14:10] <SoggyBagel21> It worked, thanks a lot.
#502 [14:10] * hello1564 [webchat@218.156.157.41] has joined #minecrafthelp
#503 [14:10] <CubeTheThird> awesome!
#504 [14:10] <garf> do i go into display
#505 [14:10] * SoggyBagel21 [webchat@208.96.176.215] has quit. (Client Quit)
#506 [14:10] <garf> or just system
#507 [14:11] <CubeTheThird> garf, what? just follow the instructions Mightyena gave you
#508 [14:12] <hello1564> how can i refun java edition? i can't find refund link.....
#509 [14:12] <CubeTheThird> hello1564, may I ask why you want a refund?
#510 [14:12] <garf> https://paste.ubuntu.com/p/mTmNTrVXNX/
#511 [14:12] <garf> here
#512 [14:13] <CubeTheThird> garf, one moment
#513 [14:13] <hello1564> I didn't buy it. it is my friend
#514 [14:13] <hello1564> so i want to refund
#515 [14:14] <garf> isnt that why you password your computer?
#516 [14:15] <CubeTheThird> hello1564, contact Mojang support
#517 [14:15] <CubeTheThird> ??> hello1564 mojang/email
#518 [14:15] <Mightyena> hello1564: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#519 [14:15] <Mightyena> hello1564: Note: Do NOT send more than one at a time.
#520 [14:15] <CubeTheThird> garf, download and install https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#521 [14:18] <garf> running the installer rn
#522 [14:20] <garf> CubeTheThird it says that it isn't validated for my pc and that setup will exit
#523 [14:20] <CubeTheThird> garf, uhg lovely. stupid HP. One sec lemme check for a different one
#524 [14:20] <garf> i've never liked hp either
#525 [14:21] <CubeTheThird> garf, uhg, and the drivers they have are even older. Can you download the 2nd one on that page? the zip?
#526 [14:22] <garf> ok
#527 [14:26] * KingLiion [webchat@host-92-0-144-238.as43234.net] has joined #minecrafthelp
#528 [14:26] <KingLiion> hello
#529 [14:26] <CubeTheThird> hello KingLiion
#530 [14:26] <KingLiion> I would like to inform that I have made a application telling the reason, because it got hacked including my transaction code.
#531 [14:27] <garf> still doesn't work CubeTheThird
#532 [14:27] * rafitamc [webchat@189.186.210.85] has joined #minecrafthelp
#533 [14:27] <CubeTheThird> garf, I need to you extract the zip file into a new folder somewhere
#534 [14:27] <KingLiion> When will I hear back from Mojang, been around 2 or 3 months since I made the application
#535 [14:27] <garf> i already did CubeTheThird
#536 [14:27] <KingLiion> Well I filled out the application.
#537 [14:27] <CubeTheThird> KingLiion, did you get the automated response when you first submitted it?
#538 [14:27] <garf> it gives me the same message
#539 [14:27] <CubeTheThird> garf, ok, can you open your device manager?
#540 [14:28] <KingLiion> hold on let me check
#541 [14:28] <KingLiion> Yes I did
#542 [14:28] <KingLiion> Automatic reply
#543 [14:28] <CubeTheThird> KingLiion, then all I can recommend is that you continue to wait. Make sure you also check your junk/spam folder
#544 [14:28] <garf> im in device manager
#545 [14:28] <garf> where do i go
#546 [14:28] <CubeTheThird> KingLiion, did you get a ticket number?
#547 [14:28] <CubeTheThird> garf, go to the display adapters
#548 [14:28] <KingLiion> what is a ticked number?
#549 [14:29] <garf> ok now what
#550 [14:29] <rafitamc> Hello, I want to download minecraft but just let me buy it and I have already bought it for a long time. What do I do?
#551 [14:29] <CubeTheThird> KingLiion, they may have sent you a number or ID in the response
#552 [14:29] <CubeTheThird> rafitamc, download it from https://minecraft.net/download
#553 [14:29] <KingLiion> i did get a case number
#554 [14:29] <KingLiion> with # and numbers behind it
#555 [14:29] <CubeTheThird> KingLiion, what's the number?
#556 [14:29] <KingLiion> i won't mention the case number here
#557 [14:30] <KingLiion> r u sure that i can menion it here?
#558 [14:30] <rafitamc> Oh, thanks!
#559 [14:30] <KingLiion> mention*
#560 [14:30] <CubeTheThird> KingLiion, why not? it's not sensitive info. It's just the number Mojang uses to track support tickets
#561 [14:30] <CubeTheThird> KingLiion, why not? it's not sensitive info. It's just the number Mojang uses to track support tickets
#562 [14:30] * rafitamc [webchat@189.186.210.85] has left #minecrafthelp
#563 [14:30] <KingLiion> reference to Case #3044715.
#564 [14:30] <KingLiion> like that is the last thing on the email, like at the bottom
#565 [14:30] <KingLiion> in tiny fonts
#566 [14:31] <CubeTheThird> KingLiion, ok. I'll try poking somene about it, but I can't guarantee anything
#567 [14:31] <KingLiion> oh ok thank you buddy
#568 [14:31] <garf> CubeTheThird what now
#569 [14:31] <garf> do you want my video driver name
#570 [14:31] <CubeTheThird> garf, right-click on the display device and choose update. Browse your PC, and choose the folder where you extracted it
#571 [14:31] <KingLiion> I am sorry if I am impatience
#572 [14:32] <KingLiion> because I been waiting for a long time
#573 [14:32] <garf> CubeTheThird there isn't an update option
#574 [14:32] <garf> everything but driver details is grayed out
#575 [14:32] <CubeTheThird> garf, umm.. what? are you clicking on the device inside the display adapters section?
#576 [14:33] <garf> yes
#577 [14:33] <CubeTheThird> garf, can you get me a screenshot of what you mean?
#578 [14:33] <KingLiion> CubeTheThird i will just wait till u r done helping the fellow ahead of me
#579 [14:33] <garf> yes
#580 [14:34] <CubeTheThird> KingLiion, ok.. I don't have anything else to do for you
#581 [14:34] <KingLiion> CubeTheThird well do u think it is possible to get my hacked from being hacked?
#582 [14:34] <garf> how do you post screenshots here
#583 [14:34] <garf> or do you need a link
#584 [14:35] <KingLiion> How will they send me the account or details, so I am able to login to my account?
#585 [14:35] <CubeTheThird> ??> garf imgur
#586 [14:35] <Mightyena> garf: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#587 [14:35] <CubeTheThird> KingLiion, you have to wait for Mojang to get back to you. We do not work for Mojang here
#588 [14:35] <garf> https://imgur.com/a/1Rh3pSy
#589 [14:35] <garf> should i run device manager as admin?
#590 [14:35] <CubeTheThird> garf, no... that's not what I meant. Right-click on the device in the device manager. Do not click on properties
#591 [14:36] <KingLiion> CubeTheThird last thing, sorry if I am so annoying. They also mentioned something to do with that they are moving?
#592 [14:36] <KingLiion> Like Mojang to a different location.
#593 [14:36] <garf> it only says properties though
#594 [14:36] <garf> nothing else
#595 [14:36] <CubeTheThird> KingLiion, I haven't heard anything recent about this. They moved a while ago if I recall
#596 [14:36] <CubeTheThird> garf, really.. that's very bizzare....
#597 [14:36] <garf> should i log into an admin user?
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#599 [14:37] <KingLiion> Ok buddy, thanks for your time. I will come back here if I got any doubts.
#600 [14:37] <CubeTheThird> garf, you might need to do that ya
#601 [14:37] <garf> before that
#602 [14:37] <KingLiion> Have a nice Christmas!
#603 [14:37] <CubeTheThird> you too~
#604 [14:37] <garf> im gonna experiment with some things in the launcher
#605 [14:37] <saturnluke> My minecraft just stops loading when it's just before the end. (On the Mojang loading screen with the red line)
#606 [14:38] <CubeTheThird> saturnluke, let's do a malware scan
#607 [14:38] <CubeTheThird> ??> saturnluke av/adwcleaner
#608 [14:38] <Mightyena> saturnluke: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#609 [14:38] <Mightyena> saturnluke: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#610 [14:38] <saturnluke> okay give me a sec
#611 [14:38] <garf> i'm going to go into an older version of minecraft to tweak with some video settings
#612 [14:38] * Cory [webchat@47.39.29.194] has joined #minecrafthelp
#613 [14:39] <Cory> Hello? Can I talk to a person?
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#615 [14:40] <saturnluke> where is the Clean & Repair button? All it says is Quarantine
#616 [14:40] <garf> i think it may be a launcher problem too CubeTheThird
#617 [14:40] <garf> i cannot install any other versions of minecraft
#618 [14:41] <CubeTheThird> saturnluke, do quarantine then
#619 [14:41] * saturnluke [webchat@95.150.190.38] has quit. (Client Quit)
#620 [14:41] <CubeTheThird> garf, oh really? let's have you run a malware scan then
#621 [14:41] <CubeTheThird> ??> garf av/adwcleaner
#622 [14:41] <Mightyena> garf: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#623 [14:41] <Mightyena> garf: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#624 [14:41] <garf> alright
#625 [14:42] <garf> it's detecting viruses
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#628 [14:44] <saturnluke> i have quarantined it and restarted my laptop now what?
#629 [14:44] <CubeTheThird> saturnluke, try playing now
#630 [14:45] <saturnluke> oh it works thank you so much!
#631 [14:45] <CubeTheThird> awsome!
#632 [14:45] <saturnluke> have a nice day/night!
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#636 [14:47] <Glitch> Hello! I just bought Minecraft on my MacBook Air and whenever I press play the launcher crashes. I've tried uninstalling/downloading again and different versions, but nothing works.
#637 [14:47] <garf> CubeTheThird i'm back
#638 [14:47] <CubeTheThird> garf, any luck?
#639 [14:47] <garf> it removed some adware
#640 [14:48] <CubeTheThird> Glitch, what version of MacOS do you have?
#641 [14:48] <Glitch> 10.14.06
#642 [14:48] <CubeTheThird> Glitch, hmm ok
#643 [14:48] <CubeTheThird> ??> Glitch mac/.minecraft
#644 [14:48] <Mightyena> Glitch: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#645 [14:50] <garf> CubeTheThird thank you, that's all i needed
#646 [14:50] <CubeTheThird> garf, ah good
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#648 [14:51] <Glitch> Mightyena I completed this step. What next?
#649 [14:52] <CubeTheThird> Glitch, there, find and delete the file called launcher_profiles.json
#650 [14:53] <Glitch> CubeTheThird I completed this step. What next?
#651 [14:53] <CubeTheThird> Glitch, try opening the game launcher again
#652 [14:55] <Glitch> CubeTheThird The game still crashed. What should I try next?
#653 [14:55] <CubeTheThird> Glitch, the game crashed, or just the launcher?
#654 [14:55] <Glitch> CubeTheThird the launcher, since it never got into the game.
#655 [14:56] <CubeTheThird> Glitch, are you getting any sort of error message or crash report?
#656 [14:58] <Glitch> CubeTheThird Yes. It says Error, Game crashed. An unexpected error occurred and the game has crashed. We are sorry for the inconvenience.
#657 [14:58] <CubeTheThird> Glitch, in the minecraft folder, can you find the latest.log ?
#658 [14:59] <Glitch> CubeTheThird would it be launcher_log.txt?
#659 [14:59] <CubeTheThird> Glitch, yes that works. Open it, copy the text onto http://paste.ubuntu.com and give the URL here.
#660 [15:03] <Glitch> CubeTheThird when I pasted the text onto ubuntu, it gave me a 502 proxy error.
#661 [15:03] <CubeTheThird> Glitch, oh odd. Can you try doing it again?
#662 [15:06] * Glitch [webchat@cpe-172-73-238-252.carolina.res.rr.com] has joined #minecrafthelp
#663 [15:07] <Glitch> Hello! I was just in here with CubeTheThird and the internet went down. Can I get back to him or should I tell you where we just left off?
#664 [15:07] <CubeTheThird> Glitch, can you try pasting onto https://paste.ubuntu.com again?
#665 [15:10] * Glitch [webchat@cpe-172-73-238-252.carolina.res.rr.com] has joined #minecrafthelp
#666 [15:10] <Glitch> CubeTheThird I tried it again and I get the proxy 502 error again.
#667 [15:10] <CubeTheThird> Glitch, that's odd. You aren't by chance using anti-virus ?
#668 [15:12] <Glitch> CubeTheThird Not to my knowledge
#669 [15:12] <CubeTheThird> Glitch, ok. Let's try a different pasting service
#670 [15:14] <Glitch> CubeTheThird What would you like me to try?
#671 [15:14] <CubeTheThird> Glitch, can you try on here: https://gist.github.com/
#672 [15:15] * Wilsu [webchat@81-197-59-245.elisa-laajakaista.fi] has joined #minecrafthelp
#673 [15:23] <Wilsu> Hi, I'm having an issue with starting Minecraft. I'm running MacOS Catalina on a MBP (2018) with 16GB RAM.
#674 [15:23] <Wilsu> More details here: https://paste.gg/p/anonymous/59920722ac61444aa09c328a4cb9a965
#675 [15:24] <CubeTheThird> ??> Wilsu mac/.minecraft
#676 [15:24] <Mightyena> Wilsu: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#677 [15:26] <Wilsu> Okay, sure but what am I supposed to do there to solve my problem? I cannot start the launcher even after a full reinstall (including deleting the minecraft folder at Application Support.
#678 [15:26] <Glitch> CubeTheThird Is there any other website we can use?
#679 [15:27] <CubeTheThird> Wilsu, there, locate the launcher_profiles.json file, and delete it
#680 [15:27] <CubeTheThird> Glitch, even https://gist.github.com/ doesn't work?
#681 [15:28] <Wilsu> CubeTheThird Still nothing is happening
#682 [15:28] <CubeTheThird> Wilsu, the launcher doesn't open at all? No error messages or anything?
#683 [15:29] <Wilsu> It doesn't even start jumping in my Dock like any other application would that is being opened
#684 [15:30] <CubeTheThird> Wilsu, in that folder, is there a launcher_log.txt file?
#685 [15:31] <Wilsu> CubeTheThird Yes, here are the contents: https://paste.gg/p/anonymous/cfff8c6ea50a4a6f8bc2cd974bf6d9c5
#686 [15:32] <Glitch> CubeTheThird It won't let us post the code
#687 [15:33] <Glitch> CubeTheThird What next?
#688 [15:36] <CubeTheThird> Glitch, https://privatebin.net ?
#689 [15:36] <CubeTheThird> Glitch, I find it very odd that those aren't working
#690 [15:37] <CubeTheThird> Wilsu, to be sure, is your system fully up to date?
#691 [15:39] <CubeTheThird> ??> Wilsu mac/reinst
#692 [15:39] <Mightyena> Wilsu: You may need to reinstall the locally installed files that Minecraft puts into place.
#693 [15:39] <Mightyena> Wilsu: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#694 [15:39] <Glitch> CubeTheThird It worked!! This is what I got: https://privatebin.net/?056c7bc40e70a34a#DJvhbDv9Bm1rC7H3NTqgZZSMhWQ4HWNJmXkKpnxNKwU8
#695 [15:39] <CubeTheThird> Wilsu, if that doesn't work, the only recommendation I have it to report a bug on bugs.mojang.com
#696 [15:39] <Wilsu> CubeTheThird just checked, it is. 10.15.1. The launcher problem was just me being an idiot. It was running but invisible. force quit it through activity monitor and i could get into the launcher. minecraft itself still doesn't open, though. Crashes before the mojang loading screen.
#697 [15:40] <CubeTheThird> Wilsu, can you send me the latest launcher log?
#698 [15:41] <CubeTheThird> Glitch, under this folder: /Users/glitchfinder2776/Library/Application Support/minecraft/
#699 [15:41] <Wilsu> CubeTheThird https://paste.gg/p/anonymous/ff3147f137e14d1fa2d8d9accf39ea08
#700 [15:41] <CubeTheThird> Glitch, can you delete the runtime folder and try again?
#701 [15:42] <CubeTheThird> Wilsu, that's the full log once the game crashes/fails ?
#702 [15:43] <Wilsu> CubeTheThird it's the current contents of launcher_log.txt. I am not getting any kind of error message or crash report when I press "Play". The screen just flickers for a moment as if it's going into fullscreen minecraft, then goes back to normal and the launcher is gone. To get into the launcher again I have to quit it in activity monitor and reop
#703 [15:43] <Wilsu> en it.
#704 [15:45] <CubeTheThird> Wilsu, strange. Nothing is listed in the log showing that
#705 [15:46] <CubeTheThird> gonna be AFK for a bit
#706 [15:47] <Glitch> CubeTheThird I'm sorry, but I'm confused. What do you want me to do and how do I do it?
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#708 [15:49] <Glitch> CubeTheThird I just found that I have an update to my computer. Should I get off and try that
#709 [15:51] <Wilsu> CubeTheThird I was trying out some more stuff because no crash report seemed weird to me, especially since I used to get one. Changed the resolution (in the launcher) from auto to one of the options in the drop down menu. Now I'm able to get into the game. Tested it a little bit, got the same issue again for a moment but a bit more playing around w
#710 [15:51] <Wilsu> ith the resolutions now lets me into the game consistently.
#711 [15:52] <Wilsu> CubeTheThird thank you for your help. Have a good day or night.
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#713 [16:00] <hello1564> I have requested a refund. When will the refund be made? tomorrow?
#714 [16:05] <CubeTheThird> hello1564, we do not work for Mojang here, so we do not know
#715 [16:06] <hello1564> thanks!
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#719 [16:11] <Glitch> CubeTheThird Hi, I'm back. I found the runtime folder! What do I do?
#720 [16:18] <CubeTheThird> Glitch, try deleting it and the re-opening the game launche
#721 [16:18] <CubeTheThird> sorry I g2g
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#723 [16:41] * DDD [webchat@host-2-98-7-215.as13285.net] has joined #minecrafthelp
#724 [16:41] <DDD> Hi, im i able to get a refund on the game which i've just purchased today?
#725 [16:49] * number45 [webchat@71.81.219.75] has joined #minecrafthelp
#726 [16:50] <number45> my computer is currently updated to windows 10 and i uninstalled minecraft from the apps and features in settings, i dont know if i can access minecraft again, i have the .minecraft. this is java btw
#727 [16:50] <number45> my problem is i want to reinstall it
#728 [16:52] <number45> but dont know how
#729 [16:53] * DDD [webchat@host-2-98-7-215.as13285.net] has quit. (Quit: webchat.esper.net)
#730 [16:54] <number45> .minecraft is the java folder
#731 [17:24] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#732 [17:51] * Nachosalas [webchat@85.251.107.219.dyn.user.ono.com] has joined #minecrafthelp
#733 [17:51] <Nachosalas> Hola/Hi ¿puede alguien ayudarme?/Can someone help me?
#734 [19:05] * Hawk [webchat@ip68-14-84-227.ri.ri.cox.net] has joined #minecrafthelp
#735 [19:05] <Hawk> hello
#736 [19:05] * Hawk [webchat@ip68-14-84-227.ri.ri.cox.net] has quit. (Client Quit)
#737 [19:27] * pugmasterpvp [webchat@201.141.236.58] has joined #minecrafthelp
#738 [19:27] <pugmasterpvp> https://paste.ubuntu.com/p/p7BXgXdRKW/
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#741 [19:33] <bearkillr> so i got java about 3 weeks ago now and when i got it i did not know that there was a different virson ( Windows 10) i got mine craft to play with my friends on there switch and Xbox is there a way i can trade what virson i have?
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#743 [19:58] * Richard [webchat@ip70-190-160-53.ph.ph.cox.net] has joined #minecrafthelp
#744 [20:01] <Richard> I am having troubles getting Minecraft to launch. Getting error 1073740791. All support articles I found say to update NVIDA drivers but the computer is using Intel HD Graphics 5500 hardware and the driver are updated to version 15.40.4835
#745 [20:03] <mattym> ??> Richard win/dxdiag
#746 [20:03] <Mightyena> Richard: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#747 [20:04] * SkyBomb [webchat@c-73-109-227-192.hsd1.wa.comcast.net] has joined #minecrafthelp
#748 [20:04] <SkyBomb> i dont know my account security questions
#749 [20:04] <mattym> ??> SkyBomb account/send-email
#750 [20:04] <Mightyena> SkyBomb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#751 [20:05] <Richard> https://paste.ubuntu.com/p/jzThk9Sydx/
#752 [20:06] <SkyBomb> ok
#753 [20:06] <mattym> Richard, Yeah, that seems to be odd that you are getting that exit code. Try the following.
#754 [20:06] <mattym> ??> Richard win/reinst
#755 [20:06] <Mightyena> Richard: You may need to reinstall the locally installed files that Minecraft puts into place.
#756 [20:06] <Mightyena> Richard: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#757 [20:10] <Richard> Thank you.... trying that now.
#758 [20:33] * Jon [webchat@47.187.129.61] has joined #minecrafthelp
#759 [20:34] <Jon> How can i reset my password if the ols email address assigned to my account no longer exists?
#760 [20:34] <Jon> old
#761 [20:34] <mattym> ??> Jon account/send-email
#762 [20:34] <Mightyena> Jon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#763 [20:35] <Jon> what transaction id?
#764 [20:35] <mattym> ??> Jon account/trans-id
#765 [20:35] <Mightyena> Jon: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#766 [20:37] <Jon> Im sorry where do i get this number from? I cannot login to my account because i forgot my password and its sending the reset password to a very old email
#767 [20:37] <mattym> Jon, Check the info that was linked.
#768 [20:37] <Jon> i just want to access my old established account
#769 [20:38] <Jon> but i didn
#770 [20:39] <Jon> but i didnt buy anything this account is many years old. Maybe around 2011 or sooner
#771 [20:40] <mattym> Jon, Then look at the info on the page for finding transaction-IDs from that time period
#772 [20:42] <Richard> delete of %appdata%\.minecraft and reinstall of program complete but still getting the error 1073740791
#773 [20:42] <Jon> wow so i have to go back on all my credit card histories to search for this id number in a year that i am not certain the purchase happened? Really?? there isnt any other way to reset my password or email address? Dont you have cell numbers where you can send a verification pin or something easy like that???????
#774 [20:43] <mattym> Richard, Check the HP support page for your laptop for any Video/VGA driver updates.
#775 [20:43] <Richard> Already done. All drivers there are from 2015
#776 [20:43] <mattym> Jon, A phone number was not required to buy they game, so why would they have that?
#777 [20:43] <mattym> Richard, Then you wont be able to run the game on that PC.
#778 [20:43] <Richard> OK. Thank you.
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#780 [20:44] <Jon> mRRYM
#781 [20:44] <Jon> mattym
#782 [20:44] <Jon> are you still there?
#783 [20:44] <mattym> Yes
#784 [20:44] <Jon> ok so did you read what i wrote?
#785 [20:45] <mattym> Jon, Yes. It changes nothing.
#786 [20:45] <Jon> there has to be a way other than searching years of history from possible credit cards
#787 [20:45] <Jon> I think you may need to ask your supervisors
#788 [20:46] <Jon> they may be aware of something
#789 [20:46] <mattym> Jon, Any other info Mojang could use to prove ownership will essentially require you to know all the info you would need to find the ID anyway.
#790 [20:47] <mattym> Jon, Find the ID then contact Mojang. If you don't chances are they will not be able to help you.
#791 [20:47] <Jon> i know the old email address and user name
#792 [20:47] <mattym> Jon, Thats not enough.
#793 [20:47] <Jon> what other information other than password do you need? Is there a security question or phone number
#794 [20:48] <mattym> Jon, They need proof of ownership. For an account that old, you will need the ID or the info that would get you to the ID. If someone hacked the account, username, email, password, would all be compromised.
#795 [20:52] <Jon> i hope there are measure now that improve your verification system. This seems very archaic.
#796 [20:53] <mattym> Jon, The ID is essentially your receipt. Which you didn't keep track of. You also forgot your password and lost access to your email linked to the account. Why should they give you other options when you have no way to prove you are the owner.
#797 [20:54] * Lazarex [webchat@modemcable251.158-178-173.mc.videotron.ca] has joined #minecrafthelp
#798 [20:54] <Lazarex> hey
#799 [20:54] <Jon> Oh so you keep receipts that are over 8 years ago
#800 [20:54] <Jon> old
#801 [20:54] <mattym> Jon, I have my transaction-ID from 2010, yes.
#802 [20:55] <Jon> Other systems ask security questions or link to your cell phone
#803 [20:55] <Jon> yes i will definitely take your word for it LOL
#804 [20:55] <mattym> Jon, A phone number had never been part of the purchase process. So its not something they would have logged.
#805 [20:56] <mattym> Jon, And security questions are only an extra step for if you already know the login info.
#806 [20:57] <mattym> Jon, If you dont have the password, you don't even get to the security question stage.
#807 [20:58] <Lazarex> hey hum, about the security questions, I haven't change them since I created my account and now I wrote them when they ask me too but it says that at least one answer wasn't the good one, how do I fix that?
#808 [20:58] <Jon> I understand its your job to defend your company but take this opportunity to submit ideas on how to improve your companies verification system
#809 [20:58] <Jon> your welcome lol
#810 [20:58] <mattym> Jon, This is a community chat, we do not work for anyone.
#811 [20:59] <mattym> Lazarex, How many times did you attempt to answer them?
#812 [20:59] <Lazarex> today 2
#813 [20:59] <mattym> Lazarex, Keep guessing till you get them all right. Give like 10 minutes between guesses otherwise you may lock yourself out.
#814 [21:00] <mattym> Lazarex, Otherwise, if you are logging in from a new computer or location. go back to the old computer, where you can log in without them and update/change them.
#815 [21:01] <Lazarex> the answers are writen down on cloud, before that it was on a note book, in this I specified if there was maj or not, I'm indeed on a new computer, but I don't know how to change that, I'm not good enough in that kind of stuff yet
#816 [21:02] <mattym> Lazarex, Do you still have access to the old computer?
#817 [21:02] <Lazarex> yeah
#818 [21:02] <Lazarex> I has been reseted tho
#819 [21:03] <mattym> Lazarex, See if you can still log in from it without answering the questions.
#820 [21:03] <Lazarex> and if I can't what can I do?
#821 [21:04] <mattym> Lazarex, You will need to contact Mojang support if you cannot.
#822 [21:05] <Lazarex> I've been searching it for the last 30 minutes, without any results
#823 [21:05] <mattym> Lazarex, Searching for what?
#824 [21:05] <Lazarex> mojang support
#825 [21:05] <mattym> ??> Lazarex account/send-email
#826 [21:05] <Mightyena> Lazarex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#827 [21:05] <Lazarex> their new website is not understandable
#828 [21:13] <Lazarex> what's the transaction ID?
#829 [21:13] <Lazarex> I'm not sure
#830 [21:14] <mattym> ??> Lazarex account/trans-id
#831 [21:14] <Mightyena> Lazarex: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
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#833 [21:15] <Lazarex> oh so that's how I bought the game basically?
#834 [21:16] <mattym> Lazarex, No, but how/when you purchased it determines how you would find or recover the ID.
#835 [21:17] <Lazarex> I don't remember when I bought the game, it was like in 4th grade so like 9 years ago
#836 [21:18] <Lazarex> 8 or 9 years ago idk
#837 [21:18] <Lazarex> in 2010 maybe so maybe 9<
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#839 [21:19] <mattym> Lazarex, So either check the recovery methods for that time period. Or find the purchase confirmation email.
#840 [21:20] <Lazarex> nvm, I miss clicked every fucking time, my bad, sry for bothering
#841 [21:20] <Absol> Lazarex: Please keep it civil
#842 [21:20] <Lazarex> sry for bad language aswell
#843 [22:01] * SkyBomb [webchat@c-73-109-227-192.hsd1.wa.comcast.net] has joined #minecrafthelp
#844 [22:01] <SkyBomb> i cant get to the consent page
#845 [22:02] <SkyBomb> on the email it says to buy minecraft
#846 [22:02] <SkyBomb> i have minecraft tho
#847 [22:03] <SkyBomb> i need help
#848 [22:05] * SkyBomb [webchat@c-73-109-227-192.hsd1.wa.comcast.net] has quit. (Client Quit)
#849 [22:10] * jed [webchat@101.180.34.105] has joined #minecrafthelp
#850 [22:11] <jed> i tried logging in to my minecraft account once i got a new computer, it kept saying incorrect login or password then i went back to my old computer and tried logging in and it just said the same thing. How do i get my account back?
#851 [22:14] <CubeTheThird> jed, are you using a VPN/Proxy?
#852 [22:14] <jed> no
#853 [22:14] <CubeTheThird> ??> jed tools/hjt
#854 [22:14] <Mightyena> jed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#855 [22:14] <Mightyena> jed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#856 [22:16] <jed> it will not work as i have a mac
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#858 [22:59] * GhostGeorge96 [webchat@43-247-172-140.dynamic.lightwire.co.nz] has joined #minecrafthelp
#859 [23:00] <GhostGeorge96> Hi, is there anyone who can help me with a potentially account/launcher problem?
#860 [23:02] <GhostGeorge96> Whenever I try to log into my launcher it comes up with 'Sorry, make sure you are online and try again.
#861 [23:03] <GhostGeorge96> Is there anyone who can help me with this? I've tried re downloading the launcher and practically everything.
#862 [23:06] <GhostGeorge96> Nevermind, just figured it out. I was trying out how to get an alt for my friend and it had altered the authentication settings. Thanks everyone!
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