#1 [00:38] * PauloCesarGo [webchat@177.107.191.112] has joined #minecrafthelp
#2 [00:40] <PauloCesarGo> can someone help me i'm 1 month trying to reconnect my minecraft java account and i can't "incorrect login and password error" i have done all the password reset email never arrives.
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#4 [05:10] * basketballsmash [webchat@cm-58-10-154-120.revip7.asianet.co.th] has joined #minecrafthelp
#5 [05:11] <basketballsmash> i have this problem which says "Failed to login, please restart game and launcher"
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#11 [06:47] * Alex06102005 [webchat@105.228.98.50] has joined #minecrafthelp
#12 [06:47] <Alex06102005> How do I claim my free windows 10 edition of minecraft?
#13 [06:49] * payonel [~payonel@2607:5300:203:51d5::bad:c0de] has joined #minecrafthelp
#14 [06:50] * payonel is now known as Guest75468
#15 [06:53] <Alex06102005> I already bought minecraft java edition back in 2016 but idk how to claim my free windows 10 edition
#16 [06:54] <Quavelen> Oh, hello Alex06102005. Currently, Mojang does not have any codes left to redeem a free Windows 10 Edition. Many users are waiting on this.
#17 [06:54] <Quavelen> It seems to come up a lot.
#18 [06:55] <Quavelen> So in the meantime Alex06102005, I would recommend contacting Mojang via https://help.minecraft.net/hc/en-us/requests/new and waiting for a reply.
#19 [07:39] * Rex [webchat@pD9E41D82.dip0.t-ipconnect.de] has joined #minecrafthelp
#20 [07:40] <Rex> i installed the official minecraft launcher but every time i want to open it it doesnt do anything
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#23 [08:04] * Athlas1806 [webchat@186.115.218.41] has joined #minecrafthelp
#24 [08:04] <Athlas1806> Buenos días alguien de habla hispana?
#25 [08:11] * webrosc [~webrosc@cpc138562-newt42-2-0-cust90.19-3.cable.virginm.net] has joined #minecrafthelp
#26 [08:49] * uTogglin [webchat@host81-156-225-161.range81-156.btcentralplus.com] has joined #minecrafthelp
#27 [08:49] <uTogglin> hello
#28 [08:50] <uTogglin> I am unable to connect to ANY mc servers
#29 [08:58] * Lobbie [webchat@97e7f753.skybroadband.com] has joined #minecrafthelp
#30 [09:00] <Lobbie> every time I try to install the java edition I get an error 2318 i have tried multiple "fixes" and different download version but still have the same error .
#31 [09:06] * S2LeticiaS2 [webchat@dinamico-131-255-054-238.solucaonetwork.com] has joined #minecrafthelp
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#33 [09:17] <Greymagic27> Lobbie, Try the fix/fixes here: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-do-i-fix-installer-error-code-2318/acd017e6-4419-4115-8fd9-4d9fa06deae5
#34 [09:21] <Lobbie> thanks Greymagic27 will try it now
#35 [09:28] * luisllacer [webchat@57.pool62-37-26.static.orange.es] has joined #minecrafthelp
#36 [09:28] <luisllacer> hello,my minecraft doest have sound
#37 [09:30] * luisllacer [webchat@57.pool62-37-26.static.orange.es] has quit. (Client Quit)
#38 [09:42] * Notmineofdoom [webchat@host86-136-247-125.range86-136.btcentralplus.com] has joined #minecrafthelp
#39 [09:42] <Notmineofdoom> Hello?
#40 [09:42] <Greymagic27> Notmineofdoom, Hi. How can we help?
#41 [09:42] <Notmineofdoom> When i press play in the luncher it doesnt work it just says game crashed
#42 [09:42] <Greymagic27> ??> Notmineofdoom launcher/log-tx
#43 [09:42] <Greymagic27> ??> Notmineofdoom launcher/log-txt
#44 [09:42] <Mightyena> Notmineofdoom: We need to see your full launcher log, which is created in the game directory.
#45 [09:42] <Mightyena> Notmineofdoom: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#46 [09:43] <Notmineofdoom> ok give me a minuet
#47 [09:44] <Notmineofdoom> here it is https://paste.ubuntu.com/p/PZwYKc4htB/
#48 [09:44] <Notmineofdoom> is it this
#49 [09:45] <Greymagic27> Notmineofdoom, That's a dxdiag. Can you follow the steps Mightyena sent to get a game log?
#50 [09:45] <Notmineofdoom> ok ill try
#51 [09:45] <Notmineofdoom> how do you do it?
#52 [09:46] <Greymagic27> ??> Notmineofdoom launcher/log-txt
#53 [09:46] <Mightyena> Notmineofdoom: We need to see your full launcher log, which is created in the game directory.
#54 [09:46] <Mightyena> Notmineofdoom: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#55 [09:46] <Greymagic27> Notmineofdoom, Follow those steps
#56 [09:46] <Notmineofdoom> how do you get to you mincraft folder
#57 [09:47] <Notmineofdoom> ???
#58 [09:47] <Greymagic27> ??> Notmineofdoom win/.minecraft
#59 [09:47] <Mightyena> Notmineofdoom: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#60 [09:49] * TNT_Hero86 [webchat@ip1f11db11.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#61 [09:49] <TNT_Hero86> Hallo, darf ich hier auf deutsch schreiben?
#62 [09:49] <Notmineofdoom> here https://paste.ubuntu.com/p/v6BzDZSYZJ/plain/
#63 [09:50] <Notmineofdoom> is it this??
#64 [09:53] <Notmineofdoom> ????????????????????????????????
#65 [09:53] <Notmineofdoom> are you reading it????
#66 [09:54] <Notmineofdoom> look it says this ERROR StatusLogger Log4j2 could not find a logging implementation. Please add log4j-core to the classpath. Using SimpleLogger to log to the console...
#67 [09:56] * Hello [webchat@ip1f11db11.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#68 [09:56] <Hello> Hello, My account has been hacked and I have no way to log in or request my password. I do not get mail for it. What can I do?
#69 [09:57] <Notmineofdoom> what is happing
#70 [09:57] <Notmineofdoom> nobody is answering me
#71 [09:58] * vogulus [webchat@p5B2520F8.dip0.t-ipconnect.de] has joined #minecrafthelp
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#74 [10:00] <vogulus> i want to buy minecraft but if i try to login with my account i only get the message there is a technical problem try again
#75 [10:00] <vogulus> i want to buy minecraft but if i try to login with my account i only get the message there is a technical problem try again
#76 [10:00] * Notmineofdoom [webchat@host86-136-247-125.range86-136.btcentralplus.com] has left #minecrafthelp
#77 [10:00] <Greymagic27> ??> Hello account/send-email
#78 [10:00] <Mightyena> Hello: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#79 [10:00] <Greymagic27> ??> vogulus tools/hjt
#80 [10:00] <Mightyena> vogulus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#81 [10:00] <Mightyena> vogulus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#83 [10:02] * Notmineofdoom [webchat@host86-136-247-125.range86-136.btcentralplus.com] has joined #minecrafthelp
#84 [10:03] <Notmineofdoom> Hello I cant play minecraft because when i press play in the launcher it says game crashed here is the log n https://paste.ubuntu.com/p/v6BzDZSYZJ/plain/
#85 [10:03] <Greymagic27> ??> Notmineofdoom win/!
#86 [10:03] <Mightyena> Notmineofdoom: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#87 [10:03] <Mightyena> Notmineofdoom: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#88 [10:05] * vogulus [webchat@p5B2520F8.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#89 [10:06] * Nicksiuxs [webchat@186.168.118.158] has joined #minecrafthelp
#90 [10:07] <Nicksiuxs> Hello, good morning, I have problems with my mojang account, I can not loggin
#91 [10:12] * BuildingBattle [webchat@c-76-28-106-64.hsd1.ct.comcast.net] has joined #minecrafthelp
#92 [10:14] * Nicksiuxs [webchat@186.168.118.158] has quit. (Quit: webchat.esper.net)
#93 [10:15] * Hello [webchat@ip1f11db11.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#94 [10:16] <Hello> Thank you for help!! I've tried it once with the transaction number and just got a link sent to it, but I can not even get to my account.
#95 [10:21] <Notmineofdoom> it says this: https://paste.ubuntu.com/p/2kgKMcypt9/plain/
#96 [10:22] <Greymagic27> Notmineofdoom, Follow the steps Mightyena sent to you above.
#97 [10:22] <Notmineofdoom> ive done it and it still dosnt work
#98 [10:22] <Greymagic27> What's your new windows name?
#99 [10:23] <Notmineofdoom> oh how do you change it??
#100 [10:23] <Greymagic27> . Follow the steps here. https://minecraftirc.net/support-articles/windows/special-characters/
#101 [10:24] <BuildingBattle> I've built a couple of worlds on my iPad, and want to copy them to Minecraft Java Edition on one of my PCs (Ubuntu & Win 10). So far, every article/post I've read on this issue has resulted in a dead-end. I have copied the "com.mojang" folder from my iPad to a thumb drive to use when transferring it to a PC.
#102 [10:24] <BuildingBattle> The file structure is substantially different from references I have seen about the Java Edition. Here is the file structure from the iPad: "com.mojang\minecraftWorlds\jULcXb3ZNgA=\db" Note that the 'world' folder is a string of random characters, whereas the world folders in Java are the actual names of each respective world. I would greatly
#103 [10:24] <BuildingBattle> appreciate some (step-by-step) help to convert from iPad to PC. THANK YOU!
#104 [10:24] <Greymagic27> ??> BuildingBattle bedrock/support
#105 [10:24] <Mightyena> BuildingBattle: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#106 [10:24] <Notmineofdoom> ok
#107 [10:27] <Notmineofdoom> ill try it
#108 [10:27] * Notmineofdoom [webchat@host86-136-247-125.range86-136.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#109 [10:43] * choop [webchat@host81-157-18-87.range81-157.btcentralplus.com] has joined #minecrafthelp
#110 [10:44] <choop> in game when I try to pick up a block in my inventory, usually u click and pick up and move and click to place in another slot again, but for me I have to click, hold and drag to move items in my inventory, how do I fix this glitch?
#111 [10:49] <choop> hello?
#112 [10:59] * JusefAs [webchat@c-70e4d954.010-32-626f723.bbcust.telenor.se] has joined #minecrafthelp
#113 [11:01] <JusefAs> I can't log in to Minecraft
#114 [11:01] * Athlas1806 [webchat@186.115.218.41] has quit. (Quit: webchat.esper.net)
#115 [11:03] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#116 [11:26] <choop> has anyone else had this 'glitch' at all?
#117 [11:45] * choop [webchat@host81-157-18-87.range81-157.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#118 [11:51] <JusefAs> I can login to Mojang but I can't login to Minecraft launcher and also the official website
#119 [12:02] * Jaz [webchat@xplr-96-63-28-32.xplornet.com] has joined #minecrafthelp
#120 [12:02] <Greymagic27> ??> JusefAs tools/hj
#121 [12:02] <Greymagic27> ??> JusefAs tools/hjt
#122 [12:02] <Mightyena> JusefAs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#123 [12:02] <Mightyena> JusefAs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#124 [12:02] * hey_you [webchat@ti0043a400-7371.bb.online.no] has joined #minecrafthelp
#125 [12:04] <Jaz> Just bought and downloaded mc. whenever i try to play it just says java not responding and crashes. even offline
#126 [12:04] <hey_you> hey, so i managed to buy the java edition but all my friends are playing on bedrock. I was just wondering if it was posible to change to bedrock without paying for both games?
#127 [12:05] <Jaz> mine is also java but that was the only option
#128 [12:06] <hey_you> it only said "downlowd java here" so i clicked it and it s the wrong game type
#129 [12:10] * Benny [webchat@S0106c0eae4e2f053.wp.shawcable.net] has joined #minecrafthelp
#130 [12:12] <Benny> Hello, upon opening Minecraft on my Nintendo Switch, it tells me "There is an error with your account. You will be unable to use the marketplace until we have resolved the issue. If this issue persists for several days please contact support using the help button". This "help" button redirects to a dead web page. Any suggestions as to how to fix th
#131 [12:12] <Benny> is vage "error"?
#132 [12:13] * Jaz [webchat@xplr-96-63-28-32.xplornet.com] has quit. (Quit: webchat.esper.net)
#133 [12:19] * Harold_Meeker [webchat@194.sub-166-167-143.myvzw.com] has joined #minecrafthelp
#134 [12:19] <Harold_Meeker> https://paste.ubuntu.com/p/KPf9pFf2q4/
#135 [12:22] <JusefAs> https://paste.ubuntu.com/p/3CzQ3jgvHB/
#136 [12:26] * Zunaka [~IceChat9@2a02:c7f:9cbd:df00:8006:f644:4595:bbf2] has joined #minecrafthelp
#137 [12:27] <Harold_Meeker> JusefAs what is this?
#138 [12:32] <JusefAs> This told me to do so Mightyena
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#140 [12:56] * Harold_Meeker [webchat@194.sub-166-167-143.myvzw.com] has quit. (Quit: webchat.esper.net)
#141 [12:59] <JusefAs> can you fix my problem
#142 [13:18] <Benny> Anyone around to look at/help with problems?
#143 [13:24] * animeartist22 [webchat@62.215.118.202] has joined #minecrafthelp
#144 [13:25] <animeartist22> hi my problem is that i have bought minecraft in the past but now i cant install my game its telling me i have to buy the game as if i never bought it even though i know my password and all my security questions
#145 [13:26] * HaroldMeeker [webchat@75.sub-174-218-143.myvzw.com] has joined #minecrafthelp
#146 [13:27] <HaroldMeeker> 1.14 Minecraft crashes whenever I press any button in the main menu (see pastebin link). https://paste.ubuntu.com/p/KPf9pFf2q4/
#147 [13:28] * Benny [webchat@S0106c0eae4e2f053.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#148 [13:29] <animeartist22> nevermind
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#152 [13:50] <Greymagic27> ??> HaroldMeeker win/dxdiag
#153 [13:50] <Mightyena> HaroldMeeker: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#154 [13:50] <Greymagic27> ??> JusefAs win/hosts/edit
#155 [13:50] <Mightyena> JusefAs: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#156 [13:50] <Mightyena> JusefAs: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#157 [13:50] <Greymagic27> JusefAs, Once you've removed the entry, save the file by pressing CTRL+S then change your minecraft password
#158 [13:50] * circ-user-Uk4mC [~circuser-@99-123-48-212.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#159 [13:53] <HaroldMeeker> Mightyena https://paste.ubuntu.com/p/4mqkgn4Jbc/
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#163 [14:05] * Hellin [webchat@cpc80373-grim18-2-0-cust257.12-3.cable.virginm.net] has joined #minecrafthelp
#164 [14:06] <Hellin> is it possible to get an account transfered to another email since i dont have access to the email i bought it on?
#165 [14:06] <HaroldMeeker> 1.14 Minecraft crashes whenever I press any button in the main menu (if it looks like I posted this already, my internet disconnected while I was in a chat for this exact same issue, so I have to start over again) https://paste.ubuntu.com/p/KPf9pFf2q4/
#166 [14:07] <DJSparky11> I'm having issues with older versions of vanilla Minecraft (namely 1.7.10) not allowing me to click on savegames. The issue extends to a modded version of the game I have in 1.12.2 however the issue is unrelated to the modded client.
#167 [14:13] * Jacob [webchat@c-76-27-37-156.hsd1.ut.comcast.net] has joined #minecrafthelp
#168 [14:14] <Jacob> I can sign into my account on my phone just fine, but I can't sign into minecraft.net on my PC or the launcher on PC, where I want to play. I know I'm typing it in right and I've waited more than 24 hours, but no luck. It just says invalid username or password. I just purchased the game yesterday.
#169 [14:14] <Jacob> Also, online, when I click the login button, the page does not display an error message, but just changes the color of the button.
#170 [14:14] * Jacob [webchat@c-76-27-37-156.hsd1.ut.comcast.net] has quit. (Client Quit)
#171 [14:24] <JusefAs> After deleting everything in the host file I can't save the file
#172 [14:25] * baileyH [webchat@cpc141260-bath8-2-0-cust591.18-1.cable.virginm.net] has joined #minecrafthelp
#173 [14:25] * vtr1000 [webchat@ppp-188-174-1-29.dynamic.mnet-online.de] has joined #minecrafthelp
#174 [14:26] <baileyH> i need some quite badly. i have switchable graphics cards in my ASUS laptop, but i don't know how to swap them and I've searched online and i cant find a result (or I'm dumb and not looking hard enough) this is on java and i am very grateful for any help. thanks for your time.
#175 [14:28] <vtr1000> I loaded and installed minecraft from the playstore. after the start I get the message that I have no license. The internet connection is available
#176 [14:29] * Jillian [webchat@75.178.114.120] has joined #minecrafthelp
#177 [14:30] <Jillian> sup, I'm having issues getting Minecraft: Windows 10? from everything i hear, it's possible to get it for free if you've already purchased the version for Java
#178 [14:30] <Jillian> hold on--
#179 [14:31] <Jillian> nvm, still can't.
#180 [14:33] * baileyH [webchat@cpc141260-bath8-2-0-cust591.18-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#181 [14:34] <Quavelen> Uh, Jillian - if you purchased Java Edition prior to October 2018, then you'll need to just wait. There are many users who are waiting for Mojang to come up with new codes.
#182 [14:35] <JusefAs> The problem was solved Thank you all for help.
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#184 [14:41] * TufStuf [webchat@pool-72-69-101-161.nycmny.fios.verizon.net] has joined #minecrafthelp
#185 [14:41] <TufStuf> I cant foiejfojofijefojefoj
#186 [14:41] <TufStuf> YOU GUYS ARE A BUNCH OF FUCKERS
#187 [14:41] <Absol> TufStuf: Please keep it civil
#188 [14:41] <TufStuf> NIGGAS
#189 [14:41] * Absol kicked TufStuf from #minecrafthelp (Reason: ufStuf :Keep it civilized, you are just a human being)
#190 [14:42] * TINGES [webchat@pool-72-69-101-161.nycmny.fios.verizon.net] has joined #minecrafthelp
#191 [14:42] <TINGES> FUCKERS
#192 [14:42] * Absol kicked TINGES from #minecrafthelp (Reason: INGES :Keep it civilized, you are just a human being)
#193 [14:43] * GreyVulpine blinks
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#197 [15:07] <Hellin> is it possible to get an account transfered to another email since i dont have access to the email i bought it on?
#198 [15:09] <Quavelen> Hellin, if you have the transaction ID and can reliably prove you are the owner of the account, yes. Mojang will do that for you via the ticket system.
#199 [15:09] <Quavelen> Give me a second.
#200 [15:10] <Quavelen> This is where you submit a ticket: https://help.minecraft.net/hc/en-us/requests/new
#201 [15:10] <Quavelen> Unfortunately, they are being swamped by requests right now. Last I heard, the current wait time is around a month.
#202 [15:42] * Harold_Meeker [webchat@75.sub-174-218-143.myvzw.com] has joined #minecrafthelp
#203 [15:45] <Harold_Meeker> 1.14 Minecraft crashes whenever I press any button in the main menu (See pastebin links). NOTE: I have already started this topic a few times but had internet connection issues. I am not trying to spam. https://paste.ubuntu.com/p/KPf9pFf2q4/ https://paste.ubuntu.com/p/4mqkgn4Jbc/
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#206 [16:14] <kenneth> hey there i got a minecraft account quite awhile ago and cant sign in the email its set to doesnt get password reset emails anymoree either idk what to do
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#209 [16:21] * roracle [webchat@072-176-227-139.res.spectrum.com] has joined #minecrafthelp
#210 [16:22] <roracle> hello there! I have been experiencing an issue where Minecraft starts, but before the Mojang logo even goes away, it crashes my entire computer to a full automatic shutdown. Has anyone had this problem? Ubuntu 19.10
#211 [16:23] <roracle> Nvidia GeForce GTX 765M, by the way
#212 [16:26] <roracle> Also, I am using the Nvidia driver, not the Intel one, already checked that as well.
#213 [16:35] * cookrun [webchat@c-73-117-8-173.hsd1.pa.comcast.net] has joined #minecrafthelp
#214 [16:37] <cookrun> everytime i try to launch minecraft it says 'https://paste.gg/p/anonymous/b8c69975cdfa4ab39f0437aaf7e22229'
#215 [16:41] <cookrun> help
#216 [16:41] * kat [webchat@99-101-164-76.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#217 [16:43] <kat> I've been having issues with Minecraft Realms for quite the long time. I've done everything on the Mojang customer support for Realms, but nothing seems to be working. I also uninstalled and reinstalled Minecraft multiple times. I know it is not my internet, because it's only a connection problem with Realms. I can play just fine on singleplayer an
#218 [16:43] <kat> d multiplayer. I get disconnected from Realms every 1-3 minutes for multiple reasons
#219 [16:49] * cookrun [webchat@c-73-117-8-173.hsd1.pa.comcast.net] has joined #minecrafthelp
#220 [16:50] <cookrun> anytime i try to run minecraft it comes up with this message
#221 [16:50] <cookrun> https://paste.gg/p/anonymous/b8c69975cdfa4ab39f0437aaf7e22229/revisions
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#226 [17:20] * dum [webchat@c-174-54-72-203.hsd1.pa.comcast.net] has joined #minecrafthelp
#227 [17:20] <dum> help me
#228 [17:21] <dum> Can i ask?
#229 [17:29] * oc [webchat@c-73-111-179-89.hsd1.il.comcast.net] has joined #minecrafthelp
#230 [17:29] <oc> hello is anyone here?
#231 [17:29] <oc> i was wondering if i could get help installing a texture pack
#232 [17:30] <oc> i don't know how to and this has been perplexing me for a few days
#233 [17:32] <roracle> oc i can't remember the layout because minecraft keeps crashing before the mojang logo finishes, but I think it's in settings or options. you can find it there or in video options (can't remember which) and it will have a button to open the texture pack folder
#234 [17:32] * jamal [webchat@p4FCDA6D5.dip0.t-ipconnect.de] has joined #minecrafthelp
#235 [17:32] <roracle> put the texture pack in there, then go back to the previous screen, then go back to texture packs, and it should show up
#236 [17:32] <jamal> hallo
#237 [17:32] <oc> hmmm
#238 [17:33] <oc> lemme try that
#239 [17:33] <jamal> ich kann nur deutsch
#240 [17:33] <oc> sorry just english and spanish
#241 [17:33] <jamal> wait a minute
#242 [17:35] <jamal> I am trying to log in to the minecraft java edition launcher then there is wrong or word or benonymous name although I enter everything correctly
#243 [17:36] <jamal> then there is wrong password or wrong email adrese
#244 [17:36] <roracle> jamal account issues are handled by Mojang. this chat does not fix that. this is fan help, so we can't do anything outside of supporting each other's technical issues.
#245 [17:38] <roracle> I have been experiencing an issue where Minecraft starts, but before the Mojang logo even goes away, it crashes my entire computer to a full automatic shutdown, have to hit power and start the entire system back up. Ubuntu 19.10, Nvidia GeForce GTX 765M, using Nvidia driver is being used (not the Intel). Alienware 14. I've tried with OpenJDK and
#246 [17:38] <roracle> the official Oracle JDK, both have the same result of complete system shutdown.
#247 [18:01] * James [webchat@c-73-136-55-213.hsd1.tx.comcast.net] has joined #minecrafthelp
#248 [18:02] <James> My minecraft will not open at all, after looking through articles, and troubleshooting, I cant find the source of my problem.
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#250 [18:30] * james5 [webchat@c-174-50-180-143.hsd1.ca.comcast.net] has joined #minecrafthelp
#251 [18:31] <james5> i purchased minecraft for my second pc and i used the wrong email. how do i access or change the email?
#252 [18:31] <GreyVulpine> james5 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
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#255 [18:39] <jamal> hi if I minecraft spile then it crashes and there is SE BINARY does not work
#256 [18:41] * Colsetl001 [webchat@50.50.158.111] has joined #minecrafthelp
#257 [18:42] <jamal> hi if I play minecraft then it crashes and there is SE BINARY does not work
#258 [18:42] <Colsetl001> hello i forgot my security questions but whenever i follow th reset security questions it asks me to enter the old ones
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#261 [19:12] * ganglownz [webchat@177.37.237.144] has joined #minecrafthelp
#262 [19:13] <ganglownz> Hello what is this cape? https://imgur.com/a/JUKZ6ff
#263 [19:13] <ganglownz> She apparently is from Optifine, I wanted to know how to make them or adquire
#264 [19:16] <ganglownz> Absol
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#266 [19:20] * xiaoye [webchat@d154-5-103-158.bchsia.telus.net] has joined #minecrafthelp
#267 [19:21] <xiaoye> I have a logging issue(invalid email address or password)
#268 [19:22] * LazyDropz_ [webchat@200.6.185.162] has joined #minecrafthelp
#269 [19:22] <LazyDropz_> hola
#270 [19:22] <LazyDropz_> buenas
#271 [19:23] <xiaoye> hi
#272 [19:23] <xiaoye> I am having a logging issue(invalid email address or password)
#273 [19:24] <LazyDropz_> yes
#274 [19:24] <xiaoye> Tengo un problema de registro (dirección de correo electrónico o contraseña no válidas)
#275 [19:25] <xiaoye> Me puedes ayudar con eso
#276 [19:25] <LazyDropz_> alguien me ayuda
#277 [19:26] <xiaoye> Yo también quiero ayuda
#278 [19:26] <LazyDropz_> I try to log in but it doesn't let me in
#279 [19:27] <xiaoye> right, I have the same issue
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#281 [19:28] <xiaoye> did it say invalid email address or password?
#282 [19:28] <ganglownz> '-'
#283 [19:28] <ganglownz> no reply my question...
#284 [19:28] <xiaoye> me, neither
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#286 [19:32] <roracle> I have been experiencing an issue where Minecraft starts, but before the Mojang logo even goes away, it crashes my entire computer to a full automatic shutdown, have to hit power and start the entire system back up. Ubuntu 19.10, Nvidia GeForce GTX 765M, using Nvidia driver is being used (not the Intel). Alienware 14. I've tried with OpenJDK and
#287 [19:32] <roracle> the official Oracle JDK, both have the same result of complete system shutdown.
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#291 [19:43] * will_craft10 [webchat@189.6.242.99] has joined #minecrafthelp
#292 [19:43] <will_craft10> uh hey
#293 [19:45] <will_craft10> I need help logging into my account
#294 [19:47] <will_craft10> anyone?
#295 [19:59] <will_craft10> ....
#296 [20:00] <roracle> will_craft10 this is community support, not official mojang, sorry
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#298 [20:25] * Wempyl [webchat@144.138.44.3] has joined #minecrafthelp
#299 [20:25] <Wempyl> hai
#300 [20:25] <Wempyl> i'm trying to buy minecraft java edition, but it said An error occurred while placing order, please verify credit card info and try again
#301 [20:26] <Wempyl> i did submit my netcode and it still doesn't work
#302 [20:26] <Wempyl> anyone have any idea why?
#303 [20:26] <Wempyl> and the postcode is where my bank account postcode/my home? i tried both but still not workng
#304 [20:37] <roracle> Wempyl not sure, contact mojang about it
#305 [20:37] <Wempyl> how to contact mojang? is there a livechat
#306 [20:37] <roracle> Wempyl before entering this chat, it's clear this is a community support channel, we can't help with account things. and hang on i'll get you the contact info
#307 [20:38] <roracle> https://help.minecraft.net/hc/en-us/requests/new
#308 [20:38] <roracle> https://help.minecraft.net/hc/en-us
#309 [20:38] <roracle> second is their main help page
#310 [20:39] <Wempyl> ok thank you roracle
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#313 [21:10] <minecrafter> Is there anybody here?
#314 [21:11] <minecrafter> I've been having issues logging into an account on a specific computer. The password and username are correct as can be evidenced by the fact that it works on other computers.
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#316 [21:31] <Hello> Hello, I am able to log in, but not answer my security questions and when I try to reset the questions, the email link I am sent just sends me back to the log in portal. How do I reset my security questions?
#317 [21:55] * Wempyl [webchat@144.138.44.3] has joined #minecrafthelp
#318 [21:55] <Wempyl> hey
#319 [21:55] <Wempyl> i have another issue
#320 [21:55] <Wempyl> now i can't open the minecraft
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#322 [21:55] <Wempyl> i tried to run as admin, use compability
#323 [21:56] <Wempyl> but i won't open
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#367 [23:12] <Suzuya188> When I load up minecraft 1.14.4 the loading screen stops at a quarter way and the app goes "non responsive"
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#370 [23:16] <Suzuya188> When I load the launcher and the Mojang logo appears, it stops at a quarter way and the program is "non responsive". How do I fix this?