#1 [00:16] * Perth [webchat@ppp-58-9-132-170.revip2.asianet.co.th] has joined #minecrafthelp
#2 [00:18] <Perth> I want to refund because I can't play with my friends. Can I request a refund?
#3 [00:20] <GreyVulpine> https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#4 [00:31] <Perth> Do you know how many days it will take to get a refund?
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#14 [04:45] <Nxbuula> Hello
#15 [04:45] <Nxbuula> Uh im in need of help regarding my minecraft java
#16 [04:46] <Nxbuula> I re downloaded minecraft and tried to launch but it didn't work
#17 [04:48] <Nxbuula> uh...is anyone even here?
#18 [04:48] <GreyVulpine> It's nearly 6am on the east coast, on a weekday
#19 [04:48] <GreyVulpine> I don't think anybody's around
#20 [04:48] <Nxbuula> oh
#21 [04:49] <Nxbuula> sorry
#22 [04:49] <Nxbuula> i'll leave
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#24 [05:24] * Muk [webchat@120.147.56.78] has joined #minecrafthelp
#25 [05:26] <Muk> Hello there, my connection to minecraft servers are really bad right now, I keep lagging (rubberbanding) and getting the "timed out" errors, and occasionally getting "an existing connection was forcibly closed by the remote host" java error. This happens on every server I play on, but I've only been extensively playing my friends server, which all
#26 [05:26] <Muk> other players have great connection on. My connection to other games, including my download speeds and video streaming, is very good. I only get connection issues on Minecraft
#27 [05:26] <Muk> This isn't a recent issue either, it's been going on since I can remember
#28 [05:34] * Bello [webchat@220-235-20-198.dyn.iinet.net.au] has joined #minecrafthelp
#29 [05:34] <Bello> Hello there
#30 [05:34] <Bello> I am unable to start the launcher at all
#31 [05:35] <Bello> i have tried multiple different installs including the .exe only install
#32 [05:39] * Larssen [webchat@244-219-191-90.dyn.estpak.ee] has joined #minecrafthelp
#33 [05:40] <Bello> i cannot get into the game to debug
#34 [05:41] <Larssen> Hi! Every time I try to run Minecraft, it crashes within a second. It loads for a moment and then just stops. I have bought the game and I have tried everything I can think of. Can you help me solve this issue please?
#35 [05:42] <Bello> what is your pc
#36 [05:42] <Larssen> Lenovo
#37 [05:42] <Bello> uhh
#38 [05:42] <Bello> ok
#39 [05:42] <Bello> i need
#40 [05:42] <Bello> your cpu
#41 [05:43] <Bello> gpu
#42 [05:43] <Bello> ram
#43 [05:43] * Absol kicked Bello from #minecrafthelp (Reason: ello :Stop spamming)
#44 [05:43] <Larssen> Give me sec
#45 [05:43] * Bello [webchat@220-235-20-198.dyn.iinet.net.au] has joined #minecrafthelp
#46 [05:43] <Bello> hello there
#47 [05:43] <Bello> i am unable to open the minecraft launcher
#48 [05:43] <Bello> it does not appear in task manager and gives no indication of disk usage
#49 [05:44] <Larssen> Under where can I find that information?
#50 [05:46] <Muk> Is there anyone online willing to give support?
#51 [05:47] <Larssen> Installed ram: 8gb. Cpu: 2.60GHz.
#52 [05:47] <Bello> ok ram is fine
#53 [05:47] <Bello> i need your cpu model though, it looks like you are in the right place
#54 [05:47] <Bello> im just trying to figure out if your pc is not good enough to run it
#55 [05:48] <Bello> im also not tech support btw, just some rando who needs help
#56 [05:49] <Larssen> I'm not sure if this is the right one but Intel(R) Core(TM) i7-4720HQ
#57 [05:50] <Bello> that is it
#58 [05:50] <Bello> and lastly
#59 [05:50] <Bello> gpu or graphics card
#60 [05:50] <Bello> but based on the others, i would say you are running a decent gaming pc
#61 [05:52] <Larssen> Intel(R) HD Graphics 4600
#62 [05:52] <Larssen> I mean It ran fine before.
#63 [05:52] <Larssen> That's why I'm clueless
#64 [05:52] <Bello> holy jeez
#65 [05:52] <Bello> that last one is really bad
#66 [05:52] <Bello> that might be your problem
#67 [05:52] <Bello> also since im some rando thats all i can tell you, i need help here too
#68 [05:53] <Larssen> damn alright
#69 [05:53] <Larssen> thanks man
#70 [05:53] <Larssen> Do you have any idea why it ran fine before and then stopped working?
#71 [05:54] <Bello> that would mean that an update in one of your systems broke somethnig
#72 [05:54] <Bello> either minecraft launcher (seems to be my problem)
#73 [05:54] <Bello> windows
#74 [05:54] <Bello> or minecraft
#75 [05:55] <Larssen> Is there any way to revert the update?
#76 [05:55] <Bello> not really with windwos but you might be able to do it with minecraft if you can find some old launcher files
#77 [05:55] <Bello> wait does your launcher work.
#78 [05:55] <Bello> wait does your launcher work?
#79 [05:56] <Larssen> If I run it, it doesn't open anything so I don't think so
#80 [05:56] <Bello> are you able to get to the screen where it says "click play to launch minecraft"
#81 [05:56] <Larssen> no
#82 [05:56] <Bello> whelp
#83 [05:57] <Bello> you have the same problem as me :/
#84 [05:57] <Bello> are you saying that urs opens for a sec tho?
#85 [05:57] <Larssen> It shows up in my task manager for a second under the details bar
#86 [05:57] <Bello> im going to bed now
#87 [05:57] <Bello> but gl
#88 [05:58] <Larssen> and then closes instantly
#89 [05:58] <Bello> tell me the answer if you get it
#90 [05:58] <Larssen> alright
#91 [05:58] <Larssen> thanks for the help
#92 [05:58] <Bello> de nada
#93 [05:58] <Bello> good luck
#94 [05:58] * Larssen [webchat@244-219-191-90.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#95 [06:00] * Taela_ [webchat@58.160.68.73] has joined #minecrafthelp
#96 [06:00] <Taela_> Hi
#97 [06:00] * Taela_ [webchat@58.160.68.73] has quit. (Client Quit)
#98 [06:02] <Muk> Hello there, my connection to minecraft servers are really bad right now, I keep lagging (rubberbanding) and getting the "timed out" errors, and occasionally getting "an existing connection was forcibly closed by the remote host" java error. This happens on every server I play on, but I've only been extensively playing my friends server, which all
#99 [06:02] <Muk> other players have great connection on. My connection to other games, including my download speeds and video streaming, is very good. I only get connection issues on Minecraft. This isn't a recent issue either, it's been going on since I can remember
#100 [08:48] * Kyle [webchat@c-76-28-86-239.hsd1.nh.comcast.net] has joined #minecrafthelp
#101 [08:49] <Kyle> #minecrafthelp
#102 [08:49] <Kyle> ok
#103 [08:49] * Kyle [webchat@c-76-28-86-239.hsd1.nh.comcast.net] has quit. (Client Quit)
#104 [10:13] * coastereye [webchat@67.185.199.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#105 [10:13] <coastereye> Hello
#106 [10:13] <coastereye> Can someone help me
#107 [10:14] <coastereye> I buyed Minecraft several years ago
#108 [10:14] <coastereye> i had the Name coastereye and the Password *******
#109 [10:15] <coastereye> but now when i try to log it shows an Error
#110 [10:29] * Ings [webchat@138-38-191-108.eduroam.bath.ac.uk] has joined #minecrafthelp
#111 [10:52] * isaacgood [webchat@148.pool85-55-136.dynamic.orange.es] has joined #minecrafthelp
#112 [10:55] <isaacgood> because when I bought Minecraft it turned out that I didn't have it and got the trial version
#113 [10:55] <isaacgood> because when I bought Minecraft it turned out that I didn't have it and got the trial version?
#114 [10:58] * liebende [webchat@ip-178-200-216-207.hsi07.unitymediagroup.de] has joined #minecrafthelp
#115 [10:59] <liebende> I'm 14 Years old but every time i go to my accounts privacy on mojang there is a thing which says that i need parents permissions
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#118 [12:04] * BlackStrenght [webchat@77-64-144-215.dynamic.primacom.net] has joined #minecrafthelp
#119 [12:04] <BlackStrenght> i have a question
#120 [12:04] <BlackStrenght> about my minecraft launcher
#121 [12:04] <BlackStrenght> i dont know since when , but my minecraft launcher cant launcher,
#122 [12:05] <BlackStrenght> what cani do or what should i do ?
#123 [12:05] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
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#126 [12:07] * BlackStrenght [webchat@77-64-144-215.dynamic.primacom.net] has joined #minecrafthelp
#127 [12:08] <BlackStrenght> i have a question about my Minecraft Launcher
#128 [12:08] <BlackStrenght> or soon, about Minecraft launching problem
#129 [12:10] <BlackStrenght> Andrio
#130 [12:15] * BlackStrenght [webchat@77-64-144-215.dynamic.primacom.net] has quit. (Quit: webchat.esper.net)
#131 [12:46] * Hap [webchat@ec2-3-93-61-39.compute-1.amazonaws.com] has joined #minecrafthelp
#132 [12:48] <Hap> So when I try to log into the launcher it says Sorry! Make sure you are online and try again!
#133 [12:51] * Hap [webchat@ec2-3-93-61-39.compute-1.amazonaws.com] has quit. (Client Quit)
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#136 [13:07] <Hellin> I need help, i bought a minecraft account ages ago and no longer have access to the email attached to it. idk what to do since i cant log into to it since i have forgot the password. I can prove i bought the account with the transaction ID i think
#137 [13:24] * Hellin [webchat@cpc80373-grim18-2-0-cust257.12-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#138 [13:34] * lolo135 [webchat@114-34-2-106.HINET-IP.hinet.net] has joined #minecrafthelp
#139 [13:35] <lolo135> I encountered an unknown issue when I tried to get Minecraft for Windows 10 by clicking the "clame your free copy" button.
#140 [13:35] <lolo135> I purchased Minecraft: Java Edition on November 10, 2017, so I am eligible for Minecraft for Windows 10.
#141 [13:37] <lolo135> Can help ?
#142 [14:05] * Bello [webchat@220-235-20-198.dyn.iinet.net.au] has joined #minecrafthelp
#143 [14:31] * Paulus [webchat@5.40.162.9.static.user.ono.com] has joined #minecrafthelp
#144 [14:32] <Paulus> hey, can someone help me pls, with the last update the game give a java error when I click start on the launcher and crash. It appens since the website was updated
#145 [14:54] * GV [~ident@c-76-112-227-86.hsd1.mi.comcast.net] has joined #minecrafthelp
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#152 [17:13] * McFatty [webchat@047-026-133-127.res.spectrum.com] has joined #minecrafthelp
#153 [17:13] * Inthain [webchat@217.217.248.116.dyn.user.ono.com] has joined #minecrafthelp
#154 [17:14] <McFatty> Hello?
#155 [17:16] <Inthain> Hi I can't play Minecraft. When I open the launcher and press the Play button, a message appears: The game stopped working. There was an unexpected error and the game stopped working. The info from the game output is:
#156 [17:16] <Inthain> ERROR StatusLogger unable to open
#157 [17:16] <Inthain> Process crashed with error code 1
#158 [17:16] <Inthain> exit* code 1
#159 [17:19] <McFatty> I can't sign in on windows 10 edition
#160 [17:21] <Inthain> What does that mean?
#161 [17:21] <Inthain> I'm trying to use my Java Edition
#162 [17:26] <McFatty> I'm a different person
#163 [17:26] <McFatty> We're waiting for someone who can help us to join the chat
#164 [17:26] <McFatty> Oof
#165 [17:27] <Inthain> yep
#166 [17:27] <Inthain> oof
#167 [17:27] <McFatty> I think exit with error code one is a ram issue, though
#168 [17:27] <McFatty> Do you have enough ram allocated to java?
#169 [17:28] <Inthain> i think so
#170 [17:28] <McFatty> Try this, it says to give mc 500mb
#171 [17:29] <McFatty> It has the command for it
#172 [17:29] <McFatty> https://bugs.mojang.com/browse/MCL-9811
#173 [17:30] <McFatty> Did it help at all?
#174 [17:30] <Inthain> I already tried that D:
#175 [17:31] <Inthain> I tried 512MG, 2GB and even 4GB
#176 [17:32] <McFatty> Try this
#177 [17:32] <McFatty> https://minecrafthopper.net/help/special-characters/
#178 [17:43] <McFatty> Anyone else need me to google something for them?
#179 [17:51] * l [webchat@28.248.2.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#180 [17:55] * llvlloon [webchat@CPEbc4dfb942483-CMbc4dfb942480.cpe.net.cable.rogers.com] has joined #minecrafthelp
#181 [17:56] <llvlloon> Looking for help figuring out "Process crashed with exit code 1"
#182 [17:58] <llvlloon> ello?
#183 [18:01] * Hutch2 [webchat@cpe-67-249-45-221.twcny.res.rr.com] has joined #minecrafthelp
#184 [18:01] <Hutch2> hi
#185 [18:01] * Epicgamer22 [webchat@cpe-67-242-21-33.twcny.res.rr.com] has joined #minecrafthelp
#186 [18:03] <llvlloon> Hey looking for help with Process crashed with exit code 1
#187 [18:03] <Epicgamer22> hey i have questions about my minecraft launcher, whenever I click play it says game crashed and that's it and everything I try doesn't work. I have mac and this my first time trying to play.
#188 [18:04] <llvlloon> click settings & toggle "open output log on start"
#189 [18:05] <llvlloon> settings is bottom left of launcher
#190 [18:10] * McFatty [webchat@047-026-133-127.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#191 [18:14] <Epicgamer22> sorry didn't help
#192 [18:14] <Epicgamer22> any other suggestions
#193 [18:17] * McFatty [webchat@047-026-133-127.res.spectrum.com] has joined #minecrafthelp
#194 [18:17] <McFatty> That should help with exit code 1
#195 [18:17] <McFatty> https://minecrafthopper.net/help/special-characters/
#196 [18:18] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#197 [18:23] * Hutch2 [webchat@cpe-67-249-45-221.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#198 [18:24] <llvlloon> Mcfatty reset my accounts that where logged in & all my profiles, but still didn't fix issue.
#199 [18:26] * McFatty [webchat@047-026-133-127.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#200 [18:27] <llvlloon> lul
#201 [18:37] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
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#203 [18:48] * Thiefenz [webchat@rrcs-98-100-242-62.central.biz.rr.com] has joined #minecrafthelp
#204 [18:49] <Thiefenz> How can I recover my account if I don't have access to the email associated with the account?
#205 [18:53] * Justin [webchat@174-126-124-39.cpe.sparklight.net] has joined #minecrafthelp
#206 [18:54] <Justin> hello, im having issues logging into the account because it says it can not contact recaptcha
#207 [18:56] * Justin [webchat@174-126-124-39.cpe.sparklight.net] has quit. (Client Quit)
#208 [18:58] <Thiefenz> Justin, have you checked your firewall settings?
#209 [19:03] <CubeTheThird> Thiefenz, you will have to contact Mojang support
#210 [19:03] <CubeTheThird> ??> Thiefenz mojang/email
#211 [19:03] <CubeTheThird> gah is the bot down
#212 [19:04] <CubeTheThird> Thiefenz, go here: https://help.minecraft.net/hc/requests/new
#213 [19:05] <CubeTheThird> Thiefenz, on that page, use the email you have access to, and specify the account email in the comments
#214 [19:07] <Thiefenz> thanks, I'll try this
#215 [19:22] * Ivan5 [webchat@c-73-218-205-118.hsd1.ct.comcast.net] has joined #minecrafthelp
#216 [19:23] <Ivan5> Hi is there anyway i can change my email I think my account got hacked
#217 [19:24] <Ivan5> I was thinking if i could reset my email
#218 [19:24] <Thiefenz> if you still have access to your account, you should be able to change your email from the account settings
#219 [19:26] <Ivan5> i tried to check if i can use my email but its not working I tried to change my emails password but it's connected to my old phone number
#220 [19:26] <Ivan5> so theres no way i can enter it
#221 [19:29] <Ivan5> sadly
#222 [19:38] * Cory [webchat@ool-18bd64c6.dyn.optonline.net] has joined #minecrafthelp
#223 [19:39] <Cory> I've been playing an LAN with a friend the past couple days, and suddenly, without making any changes ti settings, we can no longer connect
#224 [19:42] * Cory [webchat@ool-18bd64c6.dyn.optonline.net] has quit. (Client Quit)
#225 [19:50] * Ivan0 [webchat@c-73-218-205-118.hsd1.ct.comcast.net] has joined #minecrafthelp
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#227 [19:50] <Ivan0> So I want to change the email to my minecraft account but I can't because I don't remember my password.If i want to reset my password I need to get a email, but the problem is that the email being used is a old email and I can't access it because it has my old phone number as a recovery.
#228 [19:50] <CubeTheThird> Ivan0, you need to contact Mojang support: https://help.minecraft.net/hc/requests/new
#229 [19:50] <CubeTheThird> Ivan0, on that page, use an email you have access to, and specify the account email in the comments
#230 [19:51] <Ivan0> thank you so much
#231 [20:01] * marlz [webchat@dynamic-acs-24-144-228-38.zoominternet.net] has joined #minecrafthelp
#232 [20:03] <marlz> On my Java edition in minecraft, I play on multiplayer servers, and no skins show up... Only a few do but other than that everyone else is a default skin, and I end the launcher task because if I dont, minecraft wont run... Do you know the issue as to why this is happening?
#233 [20:04] <marlz> Also, if I chose another skin on the launcher, it says someone has gone wrong..
#234 [20:05] * FraseKing [webchat@pc-151-247-83-200.cm.vtr.net] has joined #minecrafthelp
#235 [20:06] <FraseKing> Hello, I have a small problem with the game, the launcher does not open, reinstall the game, restart the laptop but it still does not open. Is there any way to fix it?
#236 [20:07] <marlz> Try opening your task manger and end the launcher task... Thats what I have to do.. It seems we're the only people here
#237 [20:08] <marlz> That should help. It does with mine when it stops responding. It seems everyone is having problems with the game right now
#238 [20:09] <FraseKing> My problem is that the launcher does not start, I click on it but nothing happens
#239 [20:10] <marlz> Oh, I don't know why I didn't see that.. Sorry about that. I don't know why nobody else is here
#240 [20:11] <FraseKing> don't worry, I thought about seeking help with support but apparently there is no one
#241 [20:12] <marlz> I know... I keep trying to find ways to fix it but nothing works..
#242 [20:39] <marlz> this does nothing... ive been waiting forever
#243 [20:48] <CubeTheThird> marlz, your issue is typically caused by malware
#244 [20:49] <CubeTheThird> marlz, try running a scan with this tool: https://downloads.malwarebytes.com/file/adwcleaner
#245 [20:50] <marlz> Thank you! I'll try that now.
#246 [21:02] * Epicgamer22 [webchat@cpe-67-242-21-33.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#247 [21:03] * cam [webchat@75-128-15-96.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#248 [21:03] <cam> hello, can't log into my Minecraft account just got a new computer
#249 [21:03] <cam> don't have access to the old email
#250 [21:03] <CubeTheThird> cam, what happens when you try logging in?
#251 [21:04] <cam> invalid username or passwoerd
#252 [21:05] <CubeTheThird> cam, do you have a different computer or device you can use to try logging in on the website?
#253 [21:05] <cam> yes I can try
#254 [21:05] <cam> what will I do from there
#255 [21:05] * mouryou [webchat@cpe-104-35-27-209.socal.res.rr.com] has joined #minecrafthelp
#256 [21:06] <CubeTheThird> cam, depends if you are able to login or not
#257 [21:08] <mouryou> Hi I'm having a really odd APPCRASH error on the minecraft launcher and it happened with the new update. i have reinstalled the game and java runtime environment and it will not launch. what else can i do to fix this?
#258 [21:08] <CubeTheThird> mouryou, you mean to say the launcher itself crashes?
#259 [21:08] <mouryou> yes CubeTheThird
#260 [21:09] <CubeTheThird> mouryou, on what operating system?
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#262 [21:09] <mouryou> i can send you the error report. windows 7.
#263 [21:09] <CubeTheThird> mouryou, yes please. Copy it onto http://paste.ubuntu.com and give the URL here.
#264 [21:10] <cam> im logged in on my old computer
#265 [21:10] <mouryou> CubeTheThird https://paste.ubuntu.com/p/dtvJfhYqt9/
#266 [21:10] <CubeTheThird> cam, so on your old computer it accepted your email + password, but not on the new one?
#267 [21:11] <cam> no I'm already logged on
#268 [21:11] <cam> I know my username but not the password, and don't have access to the old email
#269 [21:11] <CubeTheThird> cam, gotcha. In that case you'll have to contact Mojang support
#270 [21:11] <CubeTheThird> cam, here: https://help.minecraft.net/hc/requests/new
#271 [21:12] <cam> thanks!
#272 [21:12] <CubeTheThird> cam, use an email you can access, and send the account email in the comments
#273 [21:12] <CubeTheThird> mouryou, hmm. Can you open the .minecraft folder?
#274 [21:13] <mouryou> CubeTheThird the installation folder or something else?
#275 [21:13] <CubeTheThird> mouryou, the game folder in appdata. Do you need instructions to get there?
#276 [21:14] <mouryou> let me see if i can
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#278 [21:15] <marlz> Thank you so much @CubeTheThird , It worked.
#279 [21:15] <CubeTheThird> marlz, awesome!
#280 [21:16] <mouryou> CubeTheThird i was able to open appdata .mincraft
#281 [21:17] <CubeTheThird> mouryou, ok good. In that folder, find and delete the file called launcher_profiles.json
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#283 [21:17] <mouryou> CubeTheThird ok and then what?
#284 [21:18] <CubeTheThird> mouryou, after that try opening the launcher again
#285 [21:19] <mouryou> CubeTheThird ah alright it worked wow!
#286 [21:19] <CubeTheThird> mouryou, awesome!
#287 [21:19] <mouryou> what caused that issue
#288 [21:20] <CubeTheThird> mouryou, there's a bug with the launcher, though we don't know exactly why it crashes. Resetting that file fixes it normally
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#292 [21:20] <mouryou> CubeTheThird huh alright well thank you for your help. i was worried i'd never be able to get into minecraft again,
#293 [21:21] <CubeTheThird> mouryou, no problem! have fun~
#294 [22:23] * ka [webchat@c-76-123-155-190.hsd1.ms.comcast.net] has joined #minecrafthelp
#295 [22:23] <ka> hello I need help
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