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#2 [00:47] * nick0 [webchat@75-48-42-112.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#3 [00:48] <nick0> help me
#4 [00:48] <nick0> f
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#6 [01:09] * Shannon_Briggs [webchat@n122-110-85-15.sun2.vic.optusnet.com.au] has joined #minecrafthelp
#7 [01:10] <hithere> is here anyone?
#8 [01:10] <Shannon_Briggs> Can anyone help me claim my free Windows 10 code for Minecraft?
#9 [01:10] <Shannon_Briggs> it says theyve run out of codes
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#11 [01:13] * nick2 [webchat@123-243-75-6.tpgi.com.au] has joined #minecrafthelp
#12 [01:13] <nick2> hello
#13 [01:13] <nick2> anyone
#14 [01:14] <nick2> RISE UP
#15 [01:15] * Andrio levitates around the channel.
#15 [01:15] <nick2> hello
#16 [01:16] <nick2> you there
#17 [01:18] <Shannon_Briggs> waht
#18 [01:18] * Andrio keeps rising up...
#18 [01:18] <Andrio> ??> nick2 ask
#19 [01:18] <Mightyena> nick2: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#20 [01:18] <Mightyena> nick2: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#21 [01:18] <nick2> sup
#22 [01:18] <Andrio> Shannon_Briggs, if they're out of codes, there's not much we can do about that. You'll have to wait.
#23 [01:19] <Andrio> nick2, me
#24 [01:19] <nick2> BRUV
#25 [01:19] <nick2> HOOK A BLUD UP
#26 [01:19] <nick2> WE NEED DA CODE
#27 [01:19] <Andrio> The code! The code! Figure out the code!
#28 [01:19] <Shannon_Briggs> fuck off u useless
#29 [01:19] <Absol> Shannon_Briggs: Please keep it civil
#30 [01:19] <Shannon_Briggs> LETS GO CHAMP
#31 [01:19] <nick2> BRO
#32 [01:20] <nick2> WE NEED A CODE
#33 [01:20] <nick2> OR ELSE
#34 [01:20] <Andrio> Still not much we can do about it, unfortunately.
#35 [01:20] <nick2> WHY NOT
#36 [01:20] <nick2> IT IS AN AUTOMATED CODE
#37 [01:20] <Andrio> Because we aren't from Mojang or Microsoft.
#38 [01:20] <nick2> WELL WHAT ARE YOU DOING BLUD
#39 [01:21] <nick2> CALL DEM UP
#40 [01:21] <nick2> HOW LONG IS THE WAIT
#41 [01:21] <Andrio> You can contact Mojang about it, but unfortunately there's still a significant wait time there, and they probably already are aware of the situation
#42 [01:21] <nick2> TELL THEM WHO I AM
#43 [01:21] <nick2> MY NAME IS BRUCE BRO
#44 [01:21] <nick2> YOU KNOW
#45 [01:21] <nick2> GIVE ME A TIME BRO
#46 [01:23] * dags [webchat@oki-180-131-227-214.jptransit.net] has joined #minecrafthelp
#47 [01:23] <dags> unable to play purchased content
#48 [01:23] <Andrio> nick2, unfortunately I don't think they give us that information. Though also see https://twitter.com/mojangsupport
#49 [01:24] <Andrio> dags, can you give more details there?
#50 [01:25] <dags> my daughter purchased some of the dlc mid nov and it worked for a week and now she cant access them anymore
#51 [01:25] <Andrio> dags, for which edition?
#52 [01:25] <dags> when looking at the marketplace it shows her packs in red and when trying to play her saved games they were locked nintendo switch
#53 [01:28] <Andrio> dags, were you logged in to an Xbox Live account to buy the things?
#54 [01:28] <dags> no
#55 [01:29] <Andrio> ok
#56 [01:29] <Andrio> dags, did you buy it on the same console?
#57 [01:29] <dags> yes
#58 [01:29] <Andrio> and the same Nintendo Switch user account?
#59 [01:30] <dags> yes
#60 [01:30] <Andrio> hm
#61 [01:30] <Andrio> dags, does it show up in the Marketplace in game under your 'inventory'?
#62 [01:31] <dags> it does not but she has saved games for it and i was there when we bought them and she has no coins left now
#63 [01:33] <Andrio> dags, saved games for your DLC?
#64 [01:34] <dags> yes she has a pony world and it is saved but now it has a locked sign on it saying she needs to purchase it first
#65 [01:34] <Andrio> mm
#66 [01:34] <Andrio> dags, is your console and the game up to date?
#67 [01:35] <dags> yes i updated and then did a reinstall and updated again i dont know what else to do
#68 [01:35] <dags> im at a lose and i my kid just wants to play her game
#69 [01:40] <Andrio> dags, unfortunately I'm not familiar with the Nintendo Switch versions, so hopefully others can help. You can also try logging in to your Microsoft/Xbox Live account and seeing whether that helps. Or contact Nintendo.
#70 [01:41] * azka [webchat@36.72.187.107] has joined #minecrafthelp
#71 [01:41] <azka> hello
#72 [01:41] <azka> i need help my minecraft account keep saying make sure you are online and try again
#73 [01:41] <azka> im trying to download mcleaks and do what it say but still wont work
#74 [01:42] <Andrio> azka, don't download MCLeaks.
#75 [01:42] <azka> trying to reinstalling everything and delete the .minecraft
#76 [01:42] <Andrio> ??> azka tools/HJT
#77 [01:42] <Mightyena> azka: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#78 [01:42] <Mightyena> azka: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#79 [01:42] <azka> oke ill do that and is mcleaks a virus ?
#80 [01:43] <Andrio> azka, no, but it's been known to be used to steal accounts, in addition to its illegal uses.
#81 [01:43] <azka> omg i just download that :( and installed it
#82 [01:43] <Andrio> azka, well, get rid of it then.
#83 [01:44] <Andrio> ??> azka info/MCLeaks
#84 [01:44] <Mightyena> azka: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#85 [01:44] <Mightyena> azka: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#86 [01:44] <azka> already did and hold on let me do the hijackthis
#87 [01:44] <Andrio> ??> azka win/hosts/edit
#88 [01:44] <Mightyena> azka: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#89 [01:44] <Mightyena> azka: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#90 [01:44] <Andrio> azka, no need for that. We already know what the problem is.
#91 [01:44] <azka> oh ok
#92 [01:49] <azka> https://paste.ubuntu.com/p/574PVR9PQB/
#93 [01:49] <azka> here is the link to my log
#94 [01:50] <azka> Andrio what do i need to edit ?
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#97 [01:52] <Andrio> azka, also remove PremierOpinion
#98 [01:52] <Andrio> ??> azka AV/ADWCleaner
#99 [01:52] <Mightyena> azka: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#100 [01:52] <Mightyena> azka: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#101 [01:52] <azka> oke its connect now
#102 [01:52] <azka> thank youj guys ill make sure to get that adwcleaner
#103 [01:52] <Andrio> azka, don't forget to change your password
#104 [01:52] <Andrio> no problem
#105 [01:53] <azka> i will andrio i will thanks and you too mightyena thanks alot to both of u
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#113 [05:01] <bursa> selamlar
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#116 [05:05] * _EliteDreamer [webchat@94-226-197-50.access.telenet.be] has joined #minecrafthelp
#117 [05:06] <FRK_Dan> Recently I put mine computer into factory settings. Now when I logged in minecraft and press button "get minecraft" it shows me we are ssssssory we can´t find the page you are looking for. Do you know what I should do?
#118 [05:09] <_EliteDreamer> every time I open minecraft I have alot of lag, noit only in servers but in general and my other screen is flashing to black and what should be on there, my music on YT stops too... I already tried other versions, relogging, downloading minecraft again and restarting my pc. everything turns back to normal when I close minecraft (minecraft launcher
#119 [05:09] <_EliteDreamer> is not having this problem) some other technical dude told me in discord that my pc is performing alright (sended him ss) and that it is something from java. can someone help me?
#120 [05:32] * louis [webchat@c-76-112-250-20.hsd1.mi.comcast.net] has joined #minecrafthelp
#121 [05:33] <louis> hey
#122 [05:33] <louis> I don't remember my security questions and I don't have access to the account anymore
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#126 [06:23] <emiwee> i have received an email on my phone and given my parental consent for minecraft on my sons PC but im not sure how i go from the option to download on my phone to get it to his PC i dont want to download it on my phone.
#127 [06:26] * Luis [webchat@a89-154-211-141.cpe.netcabo.pt] has joined #minecrafthelp
#128 [06:26] <Luis> I honestly don't understand why but suddenly my minecraft stopped opening. I tried a bunch of things, I even uninstalled and installed again my minecraft but now the app is just called minecraft launcher and it still won't open!
#129 [06:28] <Luis> I don't wanna be a pain but this is my only day off work and I really wanted to play and now I can't find a way to open the launcher
#130 [06:31] <Luis> can someone please help me?
#131 [06:36] <Luis> PLEASE!
#132 [06:37] * _EliteDreamer [webchat@94-226-197-50.access.telenet.be] has quit. (Quit: webchat.esper.net)
#133 [06:44] * BOY_BOY [webchat@77.137.115.23] has joined #minecrafthelp
#134 [06:44] <BOY_BOY> I NEED HELP
#135 [06:44] <Greymagic27> BOY_BOY, Hi. What's the issue?
#136 [06:45] <BOY_BOY> I CANT JOIN MINCRAFT SERVER
#137 [06:45] <Greymagic27> What happens when you try?
#138 [06:46] <BOY_BOY> it sey cant conect to server
#139 [06:46] <BOY_BOY> say
#140 [06:46] <Greymagic27> ??> BOY_BOY tools/hjt
#141 [06:46] <Mightyena> BOY_BOY: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#142 [06:46] <Mightyena> BOY_BOY: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#143 [06:49] <Luis> Hey I need help too!
#144 [06:49] * yeet [webchat@i577AC5D1.versanet.de] has joined #minecrafthelp
#145 [06:49] <Luis> I honestly don't understand why but suddenly my minecraft stopped opening. I tried a bunch of things, I even uninstalled and installed again my minecraft but now the app is just called minecraft launcher and it still won't open!
#146 [06:50] <yeet> my launcher wont connect to the internet eventhough i have internetconnection
#147 [06:51] <BOY_BOY> https://paste.ubuntu.com/p/Z4zFpmWNGn/
#148 [06:52] <BOY_BOY> it is the link
#149 [06:52] * Artezmauer [webchat@shpd-95-53-208-174.vologda.ru] has joined #minecrafthelp
#150 [06:52] <yeet> what link
#151 [06:52] <BOY_BOY> not for ypu
#152 [06:52] <BOY_BOY> u
#153 [06:52] <yeet> im just asking
#154 [06:53] <yeet> u have a problem with that
#155 [06:53] <BOY_BOY> they sed to do smfing
#156 [06:55] <BOY_BOY> https://paste.ubuntu.com/p/Z4zFpmWNGn/
#157 [06:56] <BOY_BOY> ilnk
#158 [06:56] <Artezmauer> Hi guys. I have a problem. My Minecraft does not start. It used to run, but today for some reason it could not. I reinstalled the game and Java - it did not help. (if this text sounds strange - sorry. I'm just from Russia and I'll use Google translator: D)
#159 [06:58] <Greymagic27> Artezmauer, Hi. Are you talking about the launcher or the game itself?
#160 [06:59] <Greymagic27> BOY_BOY, Uninstall free download manager and run a scan with malwarebytes
#161 [06:59] <Greymagic27> ??> BOY_BOY av/malwarebytes
#162 [06:59] <Mightyena> BOY_BOY: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#163 [06:59] <Mightyena> BOY_BOY: Download it here: https://www.malwarebytes.org/
#164 [06:59] <Mightyena> BOY_BOY: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#165 [07:00] <Artezmauer> I'm talking about the launcher. I click on the desktop icon, but nothing happens. The process does not appear in the task manager.
#166 [07:00] <Greymagic27> Artezmauer, Try the workaround here: https://bugs.mojang.com/browse/MCL-12561
#167 [07:02] <Artezmauer> Lol, i just delete .minecraft folder in AppData\Roaming and it's workng! Why i do not try this before?...
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#170 [07:37] * Nils [webchat@91.181.142.97] has joined #minecrafthelp
#171 [07:43] <Nils> Last month I was able to play minecraft java edition, now the game says I don't have minecraft anymore
#172 [07:43] <Nils> Is this a common issue?
#173 [07:47] * OultimoChampion [~Mibbit@cpc86136-nfds16-2-0-cust1929.8-2.cable.virginm.net] has joined #minecrafthelp
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#177 [08:33] <Bee> Hello. I can't get Minecraft Java edition to run. I've updated Java on my Mac and it crashes.
#178 [08:34] <Bee> I've tried re-downloading the game several times and rebooting, but no luck
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#193 [09:26] <bri> whenever i launch 1.14.4 with Optifine, I get stuck at the Mojang screen. It is almost there but it wouldn't load. I've relaunched it many times and restarted my PC but nothing works
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#196 [10:03] * Devald02 [webchat@ip-5-186-121-76.cgn.fibianet.dk] has joined #minecrafthelp
#197 [10:04] <Owen> My son can’t play the game on his Xbox as every time he logs on it returns the message “unable to sync user data”. How do I resolve this? Microsoft were no help and Mojang simply don’t respond.
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#199 [10:09] <Devald02> so i play a version that's called labymod-1.8.9 and when i log into the game with that version on my crosshair seems to like bug whenever my fps is under 100 then my crosshair starts jumping around so when i move my mouse my crosshair starts jumping how can this be fixed??
#200 [10:23] * Devald02 [webchat@ip-5-186-121-76.cgn.fibianet.dk] has joined #minecrafthelp
#201 [10:27] <Devald02> so play a version that's called labymod-1.8.9 and it seems like whenever i log into the game with that version my crosshair like bugs cause when my fps is under 100 my crosshair starts jumping around so when i move my mouse it glitches around i really want this to be fixet
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#203 [11:08] * mithelesh [webchat@183.83.88.188] has joined #minecrafthelp
#204 [11:10] <mithelesh> Hey, I paid for MC java edition and my money was transacted from my bank account but there was an error displaying, then I got a mail that he money was debited from my bank account but there was an error displayed
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#206 [11:15] * JustAman [webchat@176-141-246-116.abo.bbox.fr] has joined #minecrafthelp
#207 [11:16] <JustAman> Bonjour / Hi
#208 [11:18] <JustAman> I need some help : when i start my launcher i'm already login. I already choose the latest version of the game and just click on PLAY.
#209 [11:18] <JustAman> Since 15 minutes... Nothing happen. If a click PLAY again, it says me the game is already running... but nothing... always in the launcher
#210 [11:19] <JustAman> Is someone have any issue ? (sorry i'm french, my english could be a little bit strange)
#211 [11:19] * Babbo [webchat@90-226-79-189-no2340.tbcn.telia.com] has joined #minecrafthelp
#212 [11:19] <Babbo> Helo
#213 [11:20] <Babbo> I need some help with my minecraft launcher
#214 [11:20] <Babbo> have i come to the right place
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#217 [11:50] * JustAman [webchat@176-141-246-116.abo.bbox.fr] has joined #minecrafthelp
#218 [11:52] <JustAman> Just back again.
#219 [11:52] <JustAman> While i was waiting after help here i try to erase my all minecraft. And re install it again. It seems to work. I don't need help anymore ^.^ Have a nice day all !
#220 [11:58] * Devald02 [webchat@ip-5-186-121-76.cgn.fibianet.dk] has joined #minecrafthelp
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#223 [12:32] <J1> Question my MineCraft app on my iPad Pro opens for a few second and then it closes or crashes
#224 [12:32] <CraZyMoviN> Hello! i keep getting the invalid session message when attempting to connect to realms, even after restarting both minecraft and my PC
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#226 [12:34] * sa [webchat@86.sub-174-226-21.myvzw.com] has joined #minecrafthelp
#227 [12:35] <sa> i need help connecting to servers it says the connection was closed by remote host
#228 [12:36] <sa> i've tried changing the advanced security settings but it still persists
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#231 [13:05] * max7 [webchat@c-98-221-33-34.hsd1.nj.comcast.net] has joined #minecrafthelp
#232 [13:06] <max7> i cant get my password to log onto my xbox Minecraft account even though I should get one with the java edition
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#238 [14:08] * Haksion [webchat@178235191066.unknown.vectranet.pl] has joined #minecrafthelp
#239 [14:26] * Praiseworthy [webchat@cpe-76-169-201-120.socal.res.rr.com] has joined #minecrafthelp
#240 [14:26] * JordanTheGrey [webchat@cpc68286-cdif17-2-0-cust991.5-1.cable.virginm.net] has joined #minecrafthelp
#241 [14:26] <Praiseworthy> I changed my gmail recently and now i cant access my minecraft account. I tried creating a new account, but it says that I need to buy Minecraft again...
#242 [14:26] <Praiseworthy> what do i do now?
#243 [14:26] <JordanTheGrey> Anyone else having the issue of logging in to there minecraft one day and then the next not being able to log in??
#244 [14:27] <Praiseworthy> no
#245 [14:27] <Praiseworthy> no
#246 [14:27] * JordanTheGrey [webchat@cpc68286-cdif17-2-0-cust991.5-1.cable.virginm.net] has left #minecrafthelp
#247 [14:27] * Joel86 [webchat@47.37.184.190] has joined #minecrafthelp
#248 [14:29] <Joel86> This error code keeps coming up ever since i bought the game. I'm on a Mac. I have completely deleted and re-dowlnoaded the DMG file multiple times, even through different web browsers, and it continues to show me this code. Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#249 [14:30] <Joel86> How do i fix this? Can i get a refund?
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#251 [14:35] * Praiseworthy [webchat@cpe-76-169-201-120.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#252 [14:41] * Lyrun [webchat@p5DD24B24.dip0.t-ipconnect.de] has joined #minecrafthelp
#253 [14:42] <Lyrun> Hello
#254 [14:42] <Lyrun> Is there someone that can actually help me for once?
#255 [14:42] <Lyrun> Alright, Problem i do have is, that i can not log into my account
#256 [14:43] <Lyrun> i know this isnt the right topic in here
#257 [14:43] <Lyrun> but otherwise i wont get help
#258 [14:43] <Lyrun> ive send several password resets to my email, but didnt recieve one
#259 [14:43] * Lyrun [webchat@p5DD24B24.dip0.t-ipconnect.de] has quit. (Client Quit)
#260 [14:54] * vasto [webchat@c-73-76-2-142.hsd1.tx.comcast.net] has joined #minecrafthelp
#261 [14:56] <vasto> the game now says i can only play in demo mode. i have owned the game for years and played last month (full game). account was migrated long ago and as i said its been purchased for years. what happened?
#262 [15:00] * SavageStorm [webchat@220.29-245-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#263 [15:00] <SavageStorm> hello, i cant login on my old MC acc
#264 [15:01] <SavageStorm> the login name doesnt work anymore
#265 [15:05] * Nick9 [webchat@184-091-084-122.res.spectrum.com] has joined #minecrafthelp
#266 [15:05] <Nick9> I havent played minecraft in years but a few months ago it was apparently migrated to an account without my authorization
#267 [15:05] <Nick9> now I am unable to use my account
#268 [15:06] <Nick9> I still have the authorization code from like 5 years ago when i bought it
#269 [15:08] <SavageStorm> where do i find that?
#270 [15:08] <Nick9> what
#271 [15:09] * vasto [webchat@c-73-76-2-142.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#272 [15:09] <SavageStorm> can u get my acc back?
#273 [15:10] * SavageStorm [webchat@220.29-245-81.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#274 [15:38] * Pyx [webchat@c-73-246-192-231.hsd1.il.comcast.net] has joined #minecrafthelp
#275 [15:38] <Pyx> i reset my HDD for corruption issues and i wanted to re download minecraft and now its saying i have to rebuy it
#276 [15:48] * Pyx [webchat@c-73-246-192-231.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#277 [16:07] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#278 [16:25] * Chickenman6667 [webchat@ool-435600f8.dyn.optonline.net] has joined #minecrafthelp
#279 [16:30] <Chickenman6667> Hello. I am trying to load in to MC for a while now but when it loads up it stops and says "Java(TM) SE Binary Platform Is not responding"
#280 [16:30] <Chickenman6667> Does anyone know how to fix this?
#281 [16:34] * Winterhawk98 [webchat@174.27.160.180] has joined #minecrafthelp
#282 [16:35] <Winterhawk98> My minecraft Launcher wont launch so I cant run the game
#283 [16:43] * blue_fire_skull [webchat@165.91.12.128] has joined #minecrafthelp
#284 [16:44] <blue_fire_skull> My Minecraft seems to run very sluggish and slow yet my computer meets the requirements
#285 [16:44] <blue_fire_skull> My Minecraft seems to run very sluggish and slow yet my computer meets the requirements
#286 [17:05] * blue_fire_skull [webchat@165.91.12.128] has left #minecrafthelp
#287 [17:07] * daniel8 [webchat@179.15.133.5] has joined #minecrafthelp
#288 [17:07] <daniel8> hi
#289 [17:07] * Deadskurl [webchat@cpe-173-172-184-95.tx.res.rr.com] has joined #minecrafthelp
#290 [17:07] <daniel8> i want to solve a problem
#291 [17:07] <Deadskurl> I am unable to log into my a mojang account to access my paid version of minecraft
#292 [17:08] <Deadskurl> and when i ask to reset my password i never receive an email back
#293 [17:08] <daniel8> i dont remember my username and my password
#294 [17:08] <daniel8> and i dont kwon how to rescue my account
#295 [17:08] <GreyVulpine> - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#296 [17:10] * daniel8 [webchat@179.15.133.5] has quit. (Client Quit)
#297 [17:30] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#298 [17:35] <Chickenman6667> I am trying to load in to MC for a while now but when it loads up it stops and says "Java(TM) SE Binary Platform Is not responding"
#299 [17:35] <Chickenman6667> anyone know how to fix?
#300 [18:25] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 189 seconds)
#301 [18:36] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#302 [18:41] * Nerethero [webchat@173-22-232-252.client.mchsi.com] has joined #minecrafthelp
#303 [18:41] <Nerethero> Minecraft launcher doesn't open
#304 [19:29] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#305 [19:38] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#306 [19:45] * idk [webchat@c-98-248-181-5.hsd1.ca.comcast.net] has joined #minecrafthelp
#307 [19:46] <idk> hey i cant log into my minecraft account and i even reset the password
#308 [19:47] <CubeTheThird> idk, what happens when you try?
#309 [19:50] <idk> it says its invalid
#310 [19:51] <idk> but ive reset it two times
#311 [19:51] <CubeTheThird> idk, are you not receiving the password reset email?
#312 [19:51] <idk> no i did get it
#313 [19:51] <CubeTheThird> idk, are you using a VPN/Proxy?
#314 [19:51] <idk> and i reset my password
#315 [19:51] <idk> no
#316 [19:51] <CubeTheThird> ??> idk tools/hjt
#317 [19:52] <Mightyena> idk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [19:52] <Mightyena> idk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [19:52] <idk> okiee
#320 [19:55] <idk> https://paste.ubuntu.com/p/QnhJQvDKbf/
#321 [19:56] <CubeTheThird> ??> idk info/mcleaks
#322 [19:56] <Mightyena> idk: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#323 [19:56] <Mightyena> idk: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#324 [19:58] <idk> okie thank you!
#325 [20:10] * ba7888b72413a16b [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#327 [20:10] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#328 [20:10] * ba7888b72413a16b [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#330 [20:12] * ba7888b72413a16b [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#331 [20:27] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#332 [20:41] * Buddy1 [webchat@c-98-209-181-63.hsd1.mi.comcast.net] has joined #minecrafthelp
#333 [20:42] <Buddy1> Im trying to log in and it says incorrect password? help please
#334 [20:42] <CubeTheThird> Buddy1, have you tried resetting your password?
#335 [20:42] <Buddy1> yes
#336 [20:42] <CubeTheThird> Buddy1, did you not receive the reset email/
#337 [20:42] <Buddy1> i did and reset it
#338 [20:43] <CubeTheThird> Buddy1, are you using a VPN/Proxy?
#339 [20:43] <Buddy1> honestly im not sure i reset it from my phone
#340 [20:44] <CubeTheThird> ??> Buddy1 tools/hjt
#341 [20:44] <Mightyena> Buddy1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#342 [20:44] <Mightyena> Buddy1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#343 [20:45] <Buddy1> cube is this safe?
#344 [20:45] <CubeTheThird> Buddy1, it's a fairly reputable program. Feel free to look up reviews online about it
#345 [20:46] <Buddy1> ok
#346 [20:46] <Buddy1> thanks
#347 [20:52] <Buddy1> https://paste.ubuntu.com/p/4VWrsp82N8/
#348 [20:52] <Buddy1> Hope i did this right
#349 [20:52] <CubeTheThird> Buddy1, ok one moment
#350 [20:54] <CubeTheThird> Buddy1, hmm nothing really standing out in your report, so I'll have you run a malware scan to be safe
#351 [20:54] <CubeTheThird> ??> Buddy1 av/adwcleaner
#352 [20:54] <Mightyena> Buddy1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#353 [20:54] <Mightyena> Buddy1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#354 [20:55] <Buddy1> ok see ya in a bit
#355 [20:55] <CubeTheThird> 👍
#356 [20:56] <Buddy1> it didnt work
#357 [20:56] <CubeTheThird> Buddy1, umm... what do you mean?
#358 [20:57] <Buddy1> it came to a selection screen, like a check box
#359 [20:57] <Buddy1> dude im sorry
#360 [20:59] <CubeTheThird> ??
#361 [20:59] <Buddy1> it says quarentine
#362 [21:00] <CubeTheThird> Buddy1, yes, do that
#363 [21:00] <Buddy1> ok
#364 [21:07] * Buddy_1 [webchat@c-98-209-181-63.hsd1.mi.comcast.net] has joined #minecrafthelp
#365 [21:07] <Buddy_1> ok im back
#366 [21:07] <CubeTheThird> Buddy_1, alright. Any luck with logging in?
#367 [21:08] <Buddy_1> ok ill try real quick
#368 [21:08] <Buddy_1> nope
#369 [21:09] <Buddy_1> mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
#370 [21:09] <CubeTheThird> Buddy_1, how long have you been having this issue?
#371 [21:09] <Buddy_1> maybe 45 minutes
#372 [21:10] <Buddy_1> around that
#373 [21:10] <CubeTheThird> ??> Buddy_1 login/throttle
#374 [21:10] <Mightyena> Buddy_1: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#375 [21:10] <Mightyena> Buddy_1: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#376 [21:10] <Buddy_1> ooooohhh
#377 [21:11] <Buddy_1> well then
#378 [21:11] * Eremir26 [webchat@179.182.186.42] has joined #minecrafthelp
#379 [21:11] <Eremir26> Hi
#380 [21:11] <Buddy_1> ok thank you
#381 [21:11] * Eremir268 [webchat@189.4.41.228] has joined #minecrafthelp
#382 [21:11] <Buddy_1> sup
#383 [21:11] <Eremir26> I cant start minecraft
#384 [21:12] <CubeTheThird> Eremir26, what happens?
#385 [21:12] <Eremir26> I cant start minecraft
#386 [21:13] <CubeTheThird> Eremir26, yes you said that, but what happens? error message? a crash report...?
#387 [21:13] <Eremir26> error message
#388 [21:13] <CubeTheThird> Eremir26, what does the error say?
#389 [21:13] <Eremir26> WGL: Failed to load opengl32.dll:
#390 [21:13] <Eremir26> this message
#391 [21:14] <CubeTheThird> Eremir26, let's check your video drivers
#392 [21:14] <CubeTheThird> ??> Eremir26 win/dxdiag
#393 [21:14] <Mightyena> Eremir26: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#394 [21:15] <Buddy_1> EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
#395 [21:16] <CubeTheThird> Buddy_1, please don't spam
#396 [21:18] <Buddy_1> ok
#397 [21:19] <Buddy_1> what should i do for the next hour
#398 [21:19] <CubeTheThird> what youtube videos?
#399 [21:19] <CubeTheThird> *watch
#400 [21:20] <Buddy_1> pewdiepie
#401 [21:21] <Buddy_1> i have school tomorrow but mc is more important
#402 [21:22] <Eremir26> What I do now?
#403 [21:22] <CubeTheThird> Eremir26, give the URL to your report here
#404 [21:23] <Eremir26> https://paste.ubuntu.com/p/DKSYzmkj3q/
#405 [21:23] <CubeTheThird> Eremir26, one moment
#406 [21:23] <Eremir26> ok
#407 [21:25] <CubeTheThird> Eremir26, download and install the crimson windows 7 64 driver here: https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-radeon-hd-5000-series/ati-radeon-hd-5450
#408 [21:28] <Eremir26> the number 64 its for bits?
#409 [21:30] <CubeTheThird> Eremir26, yes 64 bit
#410 [21:30] <Eremir26> oh
#411 [21:30] <Eremir26> so if my computer is 32 bits i install 32?
#412 [21:31] <CubeTheThird> Eremir26, yes, but your report says your computer is 64 bit
#413 [21:32] <Eremir26> ok
#414 [21:34] <Eremir26> I need to install radeon right?
#415 [21:35] <CubeTheThird> Eremir26, the radeon software yes
#416 [21:35] <Eremir26> ok
#417 [21:36] * Buddy_1 [webchat@c-98-209-181-63.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#418 [21:43] <Eremir26> its downloading
#419 [21:55] <Eremir26> The software finished downloading
#420 [21:55] * Eremir269 [webchat@189.4.41.228] has joined #minecrafthelp
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#422 [21:56] <Eremir26> Hi
#423 [22:01] <Eremir26> CubeTheThird
#424 [22:01] <CubeTheThird> Eremir26, please install it now
#425 [22:01] <Eremir26> It already installed
#426 [22:02] <CubeTheThird> Eremir26, ok, now reboot your PC and try playing again
#427 [22:02] <Eremir26> ok
#428 [22:02] <Eremir26> ok
#429 [22:04] * Eremir26 [webchat@179.182.186.42] has left #minecrafthelp
#430 [22:11] * Skint [webchat@c-76-107-174-103.hsd1.ms.comcast.net] has joined #minecrafthelp
#431 [22:11] * Eremir26 [webchat@179.182.186.42] has joined #minecrafthelp
#432 [22:11] <Eremir26> Hi
#433 [22:11] <Skint> i had to switch to another computer but its making me buy minecraft again
#434 [22:12] <Skint> how do i get it back?
#435 [22:12] <CubeTheThird> Skint, you can download it from https://minecraft.net/download
#436 [22:12] <Eremir26> hi
#437 [22:12] <Skint> well that didnt help
#438 [22:13] <CubeTheThird> Eremir26, any luck with the game?
#439 [22:13] <Eremir26> no
#440 [22:13] <Skint> not yet
#441 [22:13] <CubeTheThird> Skint, you can't download it?
#442 [22:13] <Skint> it just shows the free trial
#443 [22:13] <Eremir26> Appeared the same message
#444 [22:14] <Skint> i had the full one on my other pc
#445 [22:14] <CubeTheThird> Skint, that would suggest you are logging in with the wrong email address
#446 [22:14] <CubeTheThird> Eremir26, can you make a new dxdiag report?
#447 [22:14] * Chant11 [webchat@201.103.150.9] has joined #minecrafthelp
#448 [22:15] <Skint> how do i check my purchase on this email?
#449 [22:15] <CubeTheThird> Skint, what is your minecraft username?
#450 [22:15] <Eremir26> What is the link?
#451 [22:15] <Skint> SkintBanjo
#452 [22:15] <CubeTheThird> ??> Eremir26 win/dxdiag
#453 [22:15] <Mightyena> Eremir26: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#454 [22:15] <Chant11> i can't get my free minecraft windows 10 edition copy and i bought minecraft java edition back in 2014, when i click the get your free copy botton it says "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#455 [22:16] <Skint> i used to play with my brother on my old pc all the time
#456 [22:16] <CubeTheThird> Skint, are you certain that's the correct name? I'm not seeing it as being registered
#457 [22:16] <Skint> i got to check, i though that was it
#458 [22:16] <CubeTheThird> Chant11, there's currently a problem with the system that generates the codes. They are working on fixing it
#459 [22:17] <Skint> it may be KCAD
#460 [22:17] <Chant11> Thanks, do you know how long will it take?
#461 [22:18] <CubeTheThird> Chant11, we don't have an ETA
#462 [22:18] <Eremir26> v
#463 [22:18] <CubeTheThird> Skint, from what I see, that name used to be registered, but was changed earlier this year to "Runnee"
#464 [22:18] <Eremir26> https://paste.ubuntu.com/p/JJxXCQty4K/
#465 [22:19] <Skint> ohh, hmm idk if that was mine for sure but i dont remember changing it
#466 [22:20] <CubeTheThird> Skint, can you login to account.mojang.com/me
#467 [22:20] <CubeTheThird> Eremir26, hnmm it doesn't appear the driver was installed. Were there any errors during the installation?
#468 [22:20] <Eremir26> i dont remember
#469 [22:21] <Chant11> well thanks anyway! have a good night
#470 [22:21] <CubeTheThird> Eremir26, can you try installing it again?
#471 [22:21] * Chant11 [webchat@201.103.150.9] has quit. (Quit: webchat.esper.net)
#472 [22:21] <Skint> it says my account has been secured now
#473 [22:21] <Eremir26> Actually, my screen zoomed
#474 [22:21] <Skint> i also made other purchases for the game for difrent maps
#475 [22:22] <Skint> is there anything under SkintBanjo?
#476 [22:22] <Eremir26> what is the link?
#477 [22:22] <CubeTheThird> Skint, are you sure it's the Java edition you're talking about?
#478 [22:23] <CubeTheThird> Skint, there aren't any public records that I see
#479 [22:23] <CubeTheThird> Eremir26, https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-radeon-hd-5000-series/ati-radeon-hd-5450
#480 [22:23] <CubeTheThird> Eremir26, can you try the catalyst driver this time?
#481 [22:23] <Eremir26> ok
#482 [22:23] <Skint> im pretty sure, i can check the other version real quick
#483 [22:24] <CubeTheThird> Skint, because Mojang doesn't sell maps or stuff like that for the Java edition
#484 [22:26] <Skint> okay it might have been the other version, i just remember having both on my old pc, but i also cant seem to find the maps i purchased on the other version
#485 [22:26] <CubeTheThird> Skint, for the Windows 10 version, it would be through the microsoft store
#486 [22:28] <Skint> i found them, but im not to worried about the java version ill just buy it again, i was just wondering if i was able to get it back, but i do appreciate the help, you have a goodnight
#487 [22:29] <CubeTheThird> Skint, if you have purchase info, you can contact Mojang support to help recover the account
#488 [22:29] <CubeTheThird> ??> Skint mojang/email
#489 [22:29] <Mightyena> Skint: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#490 [22:29] <Mightyena> Skint: Note: Do NOT send more than one at a time.
#491 [22:29] <Skint> okay, thankyou
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#495 [22:55] * JL_French [webchat@162.222.80.197] has joined #minecrafthelp
#496 [22:55] <JL_French> hello
#497 [22:55] <JL_French> I need help
#498 [22:56] <JL_French> My minecraft account was blocked
#499 [22:57] <JL_French> I come back tomorrow, no one here
#500 [22:57] * JL_French [webchat@162.222.80.197] has quit. (Client Quit)
#501 [23:12] * idk [webchat@c-98-248-181-5.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#502 [23:58] * pvtpigmasta [webchat@96.sub-174-234-4.myvzw.com] has joined #minecrafthelp
#503 [23:59] <pvtpigmasta> hello?
#504 [23:59] <pvtpigmasta> i was having troubles with my account
#505 [23:59] <pvtpigmasta> my account cant connect to any server from this computer