#1 [00:00] <Crazy_Dave> This LAG has been showing up for about six months.
#2 [00:00] <Crazy_Dave> I changed my mouse but it didn't help.
#3 [00:00] <Crazy_Dave> I delete some worlds.
#4 [00:00] <Crazy_Dave> Most of all, it seems to me on my survival world and on the servers.
#5 [00:06] * Bumblebee1815 [webchat@124.180.37.54] has joined #minecrafthelp
#6 [00:07] <Bumblebee1815> i chose a resource pack that was to high res for my computer to handle and now my game keeps crashing before it finishes loading, can you please reset my resources packs
#7 [00:10] <aydles> bumblebee do you know how to get to your .minecraft folder?
#8 [00:12] <Bumblebee1815> yea
#9 [00:13] <aydles> you can find your resource pack folder in .minecraft and delete your resource pack from there
#10 [00:17] * Bumblebee1815 [webchat@124.180.37.54] has joined #minecrafthelp
#11 [00:17] <Bumblebee1815> i couldn't remember the name of the pack so i deleted all of the packs
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#14 [01:06] * pakal [webchat@189.217.25.34] has joined #minecrafthelp
#15 [01:06] <pakal> Hi the mod Comes Alive update to 1.14?
#16 [02:05] * AuBot [~Bot@24-181-103-224.dhcp.leds.al.charter.com] has joined #minecrafthelp
#17 [02:53] * PrincessDorklord [webchat@cpe-173-90-122-57.neo.res.rr.com] has joined #minecrafthelp
#18 [02:53] <PrincessDorklord> I am having an issue reverting my client
#19 [02:56] <PrincessDorklord> I have checked everything online. Reinstalled my game, everything
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#24 [04:00] * Dan [webchat@82-132-247-225.dab.02.net] has joined #minecrafthelp
#25 [04:01] <Dan> HI, I am trying to install either the exe or msi from here: https://www.minecraft.net/en-us/download/alternative/ but both come back with a dll error, what should I do?
#26 [04:06] * Dan [webchat@82-132-247-225.dab.02.net] has quit. (Quit: webchat.esper.net)
#27 [04:25] * jay_ [webchat@121.91.182.114] has joined #minecrafthelp
#28 [04:26] <jay_> I have been having a problem loading my minecraft. I have checked my computer for viruses, there are no mods installed and I redownloaded the game, and reinstalled
#29 [04:26] <jay_> I really dont know why it wont launch, but it stops right before the title page
#30 [06:34] <Greymagic27> PrincessDorklord, Hey. What's the exact issue?
#31 [06:36] * tehonionpotato [webchat@168.211.60.72] has joined #minecrafthelp
#32 [06:37] * ccc [webchat@144.48.130.41] has joined #minecrafthelp
#33 [06:38] <tehonionpotato> basically, my launcher gives me the invalid username or password message. i know they both are correct. this has been happening on all the laptops in my house, and with all the accounts we have. on the website, the 'login' and 'forgot password' buttons dont do anything, they just go gray. is it an internet issue?
#34 [06:38] <Greymagic27> ??> tehonionpotato tools/hjt
#35 [06:38] <Mightyena> tehonionpotato: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#36 [06:38] <Mightyena> tehonionpotato: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#37 [06:39] <tehonionpotato> ok
#38 [06:40] <tehonionpotato> what does this do?
#39 [06:41] * The_killers_two [webchat@176.164.52.45] has joined #minecrafthelp
#40 [06:41] <Greymagic27> tehonionpotato, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#41 [06:41] <tehonionpotato> oh o
#42 [06:41] <tehonionpotato> ok
#43 [06:42] <tehonionpotato> it just says 'hijack this is already running'
#44 [06:42] * The_killers_two [webchat@176.164.52.45] has quit. (Client Quit)
#45 [06:42] <tehonionpotato> when i click 'i accept'
#46 [06:42] <Greymagic27> tehonionpotato, Log out and log back into your PC.
#47 [06:43] * tehonionpotato [webchat@168.211.60.72] has quit. (Quit: webchat.esper.net)
#48 [06:46] * The_killers_two [webchat@mts78-h01-176-145-63-0.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#49 [06:47] <The_killers_two> Hello, I have a problem with my account minecraft. The email address I created my account was deleted, and as I created my account 6 years ago I can not remember the personal settings to enter. How can I recover my account? Thank you for your reply.
#50 [06:48] * tehonionpotato [webchat@168.211.60.72] has joined #minecrafthelp
#51 [06:49] <tehonionpotato> https://paste.ubuntu.com/p/4tQSPNZzNB/
#52 [06:50] <tehonionpotato> Greymagic27
#53 [06:53] <Greymagic27> ??> tehonionpotato win/hosts
#54 [06:53] <Mightyena> tehonionpotato: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#55 [06:53] <Mightyena> tehonionpotato: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#56 [06:53] <Greymagic27> ??> The_killers_two account/send-email
#57 [06:53] <Mightyena> The_killers_two: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#58 [06:55] <tehonionpotato> https://paste.ubuntu.com/p/QsfzNXvWHX/
#59 [06:55] <Greymagic27> tehonionpotato, Could you uninstall Avast for me?
#60 [06:55] <Greymagic27> Once you've done that, run this tool:
#61 [06:55] <Greymagic27> ??> tehonionpotato av/adwcleaner
#62 [06:56] <Mightyena> tehonionpotato: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#63 [06:56] <Mightyena> tehonionpotato: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#64 [06:56] <The_killers_two> What does it do? tehonionpotato
#65 [06:56] <tehonionpotato> can i just disable avast?
#66 [06:56] <Greymagic27> tehonionpotato, Disabling it may not solve the issue. It's best to uninstall it for now
#67 [07:04] * tehonionpotato [webchat@168.211.60.72] has joined #minecrafthelp
#68 [07:04] <tehonionpotato> ok
#69 [07:04] <tehonionpotato> done
#70 [07:04] <tehonionpotato> the repair is complete
#71 [07:04] <tehonionpotato> now what
#72 [07:04] <Greymagic27> tehonionpotato, Try logging into the game now.
#73 [07:05] <tehonionpotato> nope
#74 [07:05] <tehonionpotato> not working
#75 [07:06] <Greymagic27> tehonionpotato, Did you also uninstall avast?
#76 [07:06] <tehonionpotato> yes
#77 [07:06] <Greymagic27> Could you send a new hijackthis report?
#78 [07:09] <tehonionpotato> https://paste.ubuntu.com/p/hKxWKSQDqf/
#79 [07:10] <Greymagic27> tehonionpotato, What browser are you trying to login from?
#80 [07:21] <tehonionpotato> chrome
#81 [07:21] <Greymagic27> tehonionpotato, Hmm ok. Can you try logging in whilst connected to a mobile hotspot?
#82 [07:24] <tehonionpotato> dont have one
#83 [07:24] <tehonionpotato> but it works at other people's houses
#84 [07:25] <Greymagic27> tehonionpotato, Alright. Can you contact your ISP?
#85 [07:25] <tehonionpotato> so i think its an internet thing
#86 [07:25] <tehonionpotato> yes
#87 [07:32] <tehonionpotato> thanks for the help
#88 [07:33] <Greymagic27> No problem :D
#89 [08:09] * Marzuq [webchat@37.228.244.138] has joined #minecrafthelp
#90 [08:09] <Marzuq> I cannot sign in on minecraft ps4
#91 [08:09] <Marzuq> With Microsoft account
#92 [08:11] <Marzuq> I did the code thing then the game said it was invalid then i kept trying but it says we tried to sign you in but something went wrong
#93 [08:11] <Marzuq> I did the code thing then the game said it was invalid then i kept trying but it says we tried to sign you in but something went wrong
#94 [08:13] * Marzuq [webchat@37.228.244.138] has left #minecrafthelp
#95 [08:14] * Marzuq [webchat@37.228.244.138] has joined #minecrafthelp
#96 [08:15] <Marzuq> I cannot sign in to minecraft ps4 with Microsoft account
#97 [08:17] * Marzuq [webchat@37.228.244.138] has quit. (Client Quit)
#98 [08:37] <PrincessDorklord> Every time I try to add a new installment and use the drop down for the version nothing happens.
#99 [09:49] * Arthur [webchat@179-67-199-236.user3g.veloxzone.com.br] has joined #minecrafthelp
#100 [09:50] <Arthur> hi
#101 [09:51] <Arthur> i cant play the game minicraft java edition , my pc is windows 10, my daughter buy dont know
#102 [09:51] <Arthur> this game dont open
#103 [09:56] * FullFlexPeter [webchat@83-233-110-53.cust.bredband2.com] has joined #minecrafthelp
#104 [09:57] <FullFlexPeter> Hello! I have this redeem button to redeem a free copy of minecraft because i bought it while it was free but now for 2 - 3 weeks i have been trying to redeem it and it always says you have run out. Could you please tell me when the next codes are coming in?
#105 [09:59] * Alexander_RS8 [webchat@x4db3ae5a.dyn.telefonica.de] has joined #minecrafthelp
#106 [09:59] <Alexander_RS8> Hello I have a problem ...... and although I can not log in with my Microsoft account at Minecraft ..... what do I have to do that this is finally?
#107 [10:11] * Arthur [webchat@179-67-199-236.user3g.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#108 [10:21] * Dragonene____ [sid5314@2001:67c:2f08:3::14c2] has quit. ()
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#110 [10:25] * fjsu [webchat@24.224.212.98] has joined #minecrafthelp
#111 [10:27] <fjsu> hey, i no longer have access to my email which i used for minecraft, when creating a support request i used a different email which i do have access to... would this prevent me from getting a response?
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#116 [10:50] * cow [webchat@pool-71-184-255-131.bstnma.fios.verizon.net] has joined #minecrafthelp
#117 [10:51] <cow> Every time I go into minecraft I can punch things and breaks things, but I cannot place blocks.
#118 [10:51] <cow> Help.
#119 [11:04] * FullFlexPeter [webchat@83-233-110-53.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#120 [11:24] * wjose10 [webchat@177.127.144.59] has joined #minecrafthelp
#121 [11:25] <wjose10> Hello, I can't verify my email, when I click to send the verification code it never arrives in my email and I can't retrieve my gift code
#122 [11:26] <wjose10> help
#123 [11:33] * PrincessDorklord [webchat@cpe-173-90-122-57.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#124 [11:34] * Ygramchandani [webchat@5.31.45.102] has joined #minecrafthelp
#125 [11:35] <Ygramchandani> Not able to work on
#126 [11:35] <Ygramchandani> My samsung pad
#127 [11:36] * Ygramchandani [webchat@5.31.45.102] has quit. (Client Quit)
#128 [11:52] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#129 [11:56] * PEPE [webchat@97e05073.skybroadband.com] has joined #minecrafthelp
#130 [11:57] <PEPE> when will i recieve a code for windows 10 minecraft as it says error they are currently out of them
#131 [12:06] * PEPE [webchat@97e05073.skybroadband.com] has quit. (Quit: webchat.esper.net)
#132 [12:14] * General [webchat@205.132.41.187] has joined #minecrafthelp
#133 [12:16] <General> I have a mob farm up in the sky. It works when I'm the only one on the server but when at least one or more other people mobs no longer spawn in the area I designated. I'm way further away then any other mobs yet does it split up the mob count between people? This seems flawed to me and I don't quite understand why it's like this.
#134 [12:16] * Broon [webchat@5.151.173.1] has joined #minecrafthelp
#135 [12:16] <General> This is in realms btw
#136 [12:17] <Broon> Whats happening with Authentication servers? Been struggling to join a server for the past 2 days
#137 [12:18] * General [webchat@205.132.41.187] has quit. (Client Quit)
#138 [12:21] * XVenomPL [webchat@37.30.51.47.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#139 [12:21] <XVenomPL> hi
#140 [12:22] <XVenomPL> i write my email and pasword correct but it dosent do anyhting what do i go
#141 [12:22] <XVenomPL> i write my email and pasword correct but it dosent do anyhting what do i go?
#142 [12:22] <XVenomPL> i write my email and pasword correct but it dosent do anyhting what do i go?
#143 [12:23] * XVenomPL [webchat@37.30.51.47.nat.umts.dynamic.t-mobile.pl] has left #minecrafthelp
#144 [12:41] <wjose10> help
#145 [13:01] * fjsu [webchat@24.224.212.98] has quit. (Quit: webchat.esper.net)
#146 [13:03] * aydles [webchat@142.184.201.224] has quit. (Quit: webchat.esper.net)
#147 [13:24] * Tyler7 [webchat@cpe-108-183-181-81.maine.res.rr.com] has joined #minecrafthelp
#148 [13:25] <Tyler7> i cannot switch versions of minecraft
#149 [13:32] <Tyler7> is anyone there?
#150 [13:40] * SlimeDiamond [~SlimeDiam@alpha.zenoc.net] has quit. (Remote host closed the connection)
#151 [13:46] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#152 [14:01] * FatManatee [webchat@47.202.166.41] has joined #minecrafthelp
#153 [14:01] <FatManatee> If I mine an empty beehive with silk touch and place it somewhere else, will bees eventually fill it?
#154 [14:06] * aydles [webchat@142.184.201.224] has joined #minecrafthelp
#155 [14:06] <aydles> hey, I was looking to get some help with my launcher as everytime i start the game i crash on the mojang screen with the error code "Process crashed with exit code -805306369"
#156 [14:12] * LUKISCHAIK [webchat@181.120.160.218] has joined #minecrafthelp
#157 [14:14] <LUKISCHAIK> hey, i tried to claim a code for minecraft windows 10 edition because i have an older minecraft account
#158 [14:14] <LUKISCHAIK> java edition
#159 [14:15] <LUKISCHAIK> so i clicked on the ¨claim your free copy¨ button and nothing happened
#160 [14:15] <Tyler7> aydles u may have a vrius preventing u
#161 [14:16] <aydles> well crap, do you think bitdefender would do the job?
#162 [14:16] <LUKISCHAIK> Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#163 [14:16] <aydles> any reccomendations?
#164 [14:16] <LUKISCHAIK> how much do you think it would take
#165 [14:22] * LUKISCHAIK [webchat@181.120.160.218] has quit. (Quit: webchat.esper.net)
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#167 [14:39] * EldaForce [webchat@165.216.broadband7.iol.cz] has joined #minecrafthelp
#168 [14:40] <Thedancer26> every time i try to play the game, it stucks by the Mojang loadinscreen. i d'ont know what to do
#169 [14:41] <EldaForce> Hello, I've recently got another PC and when I wanted to get minecraft on it I log on to my minecraft account but I can't downlaod the game
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#171 [14:42] * EldaForce [webchat@165.216.broadband7.iol.cz] has quit. (Client Quit)
#172 [14:48] * FatManatee [webchat@47.202.166.41] has quit. (Quit: webchat.esper.net)
#173 [15:06] * wjose10 [webchat@177.127.144.59] has quit. (Quit: webchat.esper.net)
#174 [15:12] * Akatusuki [webchat@d50-99-143-6.abhsia.telus.net] has joined #minecrafthelp
#175 [15:12] <Akatusuki> Hello
#176 [15:13] <Akatusuki> I tried to redeem my free copy of windows 10 edition online, but there are no codes?
#177 [15:19] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#178 [15:21] <Akatusuki> UM
#179 [15:30] * Elacer230 [webchat@089144207198.atnat0016.highway.bob.at] has joined #minecrafthelp
#180 [15:30] <Elacer230> Hello?
#181 [15:30] <Elacer230> Hilfe :(
#182 [15:31] <Akatusuki> hey
#183 [15:31] <Elacer230> irgend ein deutscher da :(
#184 [15:31] <Akatusuki> what
#185 [15:31] <Elacer230> i need a minecraft admin or mod :(
#186 [15:33] <Elacer230> i can not chanceh my mc skin :(
#187 [15:34] <Elacer230> help me pls :(
#188 [15:41] * tobi [webchat@79-67-132-123.dynamic.dsl.as9105.com] has joined #minecrafthelp
#189 [15:43] <tobi> hello, i was wondering if you may know why my minecraft on xbox fails to sync user data? i am unable to play the game because of this and would just like to know a solution
#190 [15:43] * tobi [webchat@79-67-132-123.dynamic.dsl.as9105.com] has quit. (Client Quit)
#191 [15:47] * Akatusuki [webchat@d50-99-143-6.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#192 [15:47] * bob [webchat@d50-99-143-6.abhsia.telus.net] has joined #minecrafthelp
#193 [15:48] <bob> Hello i need help with minecraft windows 10
#194 [15:48] * bob [webchat@d50-99-143-6.abhsia.telus.net] has quit. (Client Quit)
#195 [16:26] * buzzybee [webchat@fl-184-1-86-169.dhcp.embarqhsd.net] has joined #minecrafthelp
#196 [16:28] <buzzybee> hello, i need help gettign my account migrated, when i go through the process it doesnt accept any email or apssword i give it, i tried resetiing password and got no email and tried changing email but it didnt taek the emails i had. am i boned or is this salvagable.
#197 [17:03] * Peter [webchat@we008a.halls.manchester.ac.uk] has joined #minecrafthelp
#198 [17:04] * Peter is now known as Guest20450
#199 [17:05] <Guest20450> Game crashes when I press play. It gives me the following error message on the launcher logs: Fehler: Hauptklasse net.minecraft.client.main.Main konnte nicht gefunden oder geladen werden. Process crashed with exit code 1
#200 [17:05] * skwuiid [webchat@pool-74-108-223-29.nycmny.fios.verizon.net] has joined #minecrafthelp
#201 [17:05] * T-Lites [webchat@47-223-215-254.sangcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#202 [17:05] <skwuiid> Minecraft Java keeps crashing no matter what I do
#203 [17:05] <skwuiid> I've tried using 1.12.2 instead of the updated version
#204 [17:06] <skwuiid> and changing from 2g to 4g
#205 [17:06] <skwuiid> and nothing works
#206 [17:06] * T-Lites [webchat@47-223-215-254.sangcmtk03.res.dyn.suddenlink.net] has quit. (Client Quit)
#207 [17:06] * pls_help [webchat@47-36-156-2.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#208 [17:06] <pls_help> hello?
#209 [17:06] <skwuiid> hi
#210 [17:06] <pls_help> i need some help man
#211 [17:07] <skwuiid> ill try to help but im here for help as well
#212 [17:07] <skwuiid> whats up?
#213 [17:07] <pls_help> so... i dunno how to reset my security questions because
#214 [17:07] <pls_help> this is a super old account and it's connected to a hotmail, ok
#215 [17:07] <pls_help> but i cant enter the hotmail or get it back
#216 [17:07] <skwuiid> can u access the hotmail acc?
#217 [17:07] <pls_help> no
#218 [17:07] <skwuiid> oh
#219 [17:07] <skwuiid> damn this sounds kinda sus ngl
#220 [17:07] <pls_help> and i cant contact hotmails customer services to retrieve it
#221 [17:07] <pls_help> and i dont remember the security questions
#222 [17:08] <pls_help> Yeah I get it's sus
#223 [17:08] <pls_help> But how the fuck am I supposed to remember the favorite movie of when I was 11
#224 [17:08] <Absol> pls_help: Please keep it civil
#225 [17:08] <pls_help> sorry boss
#226 [17:08] <skwuiid> type in any/every movie u watched back then
#227 [17:08] <skwuiid> if it aint Shrek im gonna cry
#228 [17:08] <pls_help> i can't even remember that, and there's 3 security questions i gotta get all of them right to
#229 [17:09] <skwuiid> damn
#230 [17:09] <skwuiid> well idk what to do
#231 [17:09] <pls_help> i'm just wondering if there's somewhere on mojang i can get help with this so i don't have to go through microsoft's stuff
#232 [17:09] <skwuiid> wheres the person who has to help us
#233 [17:09] <skwuiid> i was here yesterday and got no help
#234 [17:10] <skwuiid> is there any other way to contact mojang
#235 [17:11] <pls_help> idk...
#236 [17:12] <skwuiid> this is hella annoying
#237 [17:14] * Guest20450 [webchat@we008a.halls.manchester.ac.uk] has quit. (Quit: webchat.esper.net)
#238 [17:16] <aydles> hey im going to post this here again, I was looking to get some help with my launcher as everytime i start the game i crash on the mojang screen with the error code "Process crashed with exit code -805306369"
#239 [17:17] <skwuiid> that happened to me too
#240 [17:18] <Tyler7> Aydles go in ur task manager when u start the game and find the launcher
#241 [17:19] <Tyler7> skwuiid
#242 [17:20] <skwuiid> im in
#243 [17:20] <skwuiid> what do i do next
#244 [17:20] <Tyler7> when u have launched the game and ur looking at ur task manger look for minecraft launcher
#245 [17:21] <skwuiid> ok
#246 [17:21] <Tyler7> are there 2 of them?
#247 [17:21] <skwuiid> its already not responding
#248 [17:21] <Tyler7> its fine
#249 [17:22] <skwuiid> it says 3 next to it
#250 [17:22] <Tyler7> u need to end the task to of one of the minecraft launchers
#251 [17:22] <skwuiid> OH
#252 [17:22] <Tyler7> did it work?
#253 [17:22] <skwuiid> YES
#254 [17:22] <skwuiid> THANK YOU SO MUCH
#255 [17:22] <Tyler7> no problem
#256 [17:23] <Tyler7> u may have to keep doing this when u exit and load it again
#257 [17:23] <skwuiid> okay
#258 [17:26] * RGAMING [webchat@139.138.92.217] has joined #minecrafthelp
#259 [17:26] <RGAMING> Hey how are you im having an issue with Minecraft
#260 [17:27] <RGAMING> ???
#261 [17:28] <Tyler7> what is wrong might be able to help
#262 [17:28] <RGAMING> Hi thankyou whenever i try to connect to a popular server like skybounds or Hypixel i always recieve a failed to connect issue
#263 [17:28] <RGAMING> this has been a recent issue this never used to happen
#264 [17:29] <Tyler7> is there an internet problem or is the server full when u try to load
#265 [17:30] <RGAMING> the server being full is definetly not the problem so maybe internet
#266 [17:30] <RGAMING> however its just minecraft thats doing this
#267 [17:30] <RGAMING> its not any other games
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#270 [17:32] * Connor [webchat@cpe-108-183-181-81.maine.res.rr.com] has joined #minecrafthelp
#271 [17:33] <Connor> Hey im having a problem where ic cannot switch versions of minecraft
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#274 [18:05] <TheCam18> I have the minecraft laucher on my desktop and i click to open it and nothing happens it does not lauch and i am given no error codes just nothing happns
#275 [18:20] <aydles> Tyler7 thats the way i used to try to fix it but it only works on my litematica profile not any other one
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#277 [18:24] * zRapidolaPvP [webchat@187.182.181.106] has joined #minecrafthelp
#278 [18:25] <zRapidolaPvP> Hello, I tried to migrate my java minecraft account to the windows 10 edition, but I can't redeem the code
#279 [18:28] * Darkwolzk [webchat@cpe-67-241-67-249.twcny.res.rr.com] has joined #minecrafthelp
#280 [18:29] <Darkwolzk> I am trying to claim my free Windows 10 Minecraft but it keeps saying that they ran out of codes. Any suggestions?
#281 [18:29] * ididntknowwhattoput [webchat@cpe-74-137-5-70.kya.res.rr.com] has joined #minecrafthelp
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#283 [18:32] <ididntknowwhattoput> hello, ive had Minecraft for a while and got on to download the windows version on a different device. Ive had it before (it was free for people who had the java edition) and it has worked fine. When I got on Minecraft.net and signed into the correct email (I checked several times), It kept telling me to buy it. Not only could I not get Windows 10
#284 [18:32] <ididntknowwhattoput> edition but I also couldn't get java edition. I've searched the internet for almost a hour and still haven't found anything... HELP
#285 [18:40] * Blacklion713 [webchat@177.247.115.188] has joined #minecrafthelp
#286 [18:41] <Blacklion713> Hi :D, I have a question and I wanted to know if you know how to solve it, I bought the minecraft in 2012 and until these days I learned that they gave you a code to have minecraft windos 10 edition, but Try to claim the code and tell me that there are no codes available, know if you can get the code again? Thank you
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#292 [19:07] * bada55unicorn [webchat@24-247-202-174.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#293 [19:08] <bada55unicorn> i forgot my minecraft email i used to sign up for my account i think the username was bada55unicorn
#294 [19:08] <bada55unicorn> either that or dylandylanddog
#295 [19:08] <bada55unicorn> i need help please
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#297 [19:16] * coleb79 [webchat@pool-173-71-141-186.nrflva.fios.verizon.net] has joined #minecrafthelp
#298 [19:17] <bada55unicorn> ive already bought the game i just cant remeber my login and im not getting any emails
#299 [19:17] <bada55unicorn> i dont want to have to buy the game again
#300 [19:17] <coleb79> i am experiencing an error message of invalid email or password on the launcher and minecraft.net but mojang.com works fine
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#302 [19:23] <bada55unicorn> i already have account i just cant login cause i dont remember the password but the email used i dont have access to anymore but the change it i have to migrate my account but to do THAT i need to put in my username and password and i dont know my password
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#310 [20:01] <Eremir267> Hi
#311 [20:02] <Eremir267> Hi
#312 [20:03] * z0nkz [webchat@8.9.231.224] has joined #minecrafthelp
#313 [20:03] <Eremir267> Hi
#314 [20:04] <z0nkz> Hello! I need help signing into my Microsoft account on PlayStation. When ever I press sign in with a Microsoft account it says “We tried to sign you in to your Microsoft account, but something went wrong.
#315 [20:05] <Eremir267> Hi
#316 [20:05] <Eremir267> Hi
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#318 [20:05] * Connor [webchat@cpe-108-183-181-81.maine.res.rr.com] has joined #minecrafthelp
#319 [20:06] <Eremir267> Hi
#320 [20:07] <Eremir267> H I
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#322 [20:13] * Ivan0 [webchat@cpe-172-75-51-28.carolina.res.rr.com] has joined #minecrafthelp
#323 [20:16] <Ivan0> hey, i got this popup report that would not let me run Minecraft after 1.14. I was playing it just fine until then, and my computer is quite powerful, so i know thats not the problem. it said something about missing files, so i tried to "repair" the files, but it wouldnt let me do that either. so, i opted to uninstall, then re-install. now, its ask
#324 [20:16] <Ivan0> ing me to pay again. i really need some help with this.
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#338 [21:31] <Eremir26> Hi
#339 [21:32] <Eremir26> Hi
#340 [21:32] <Eremir26> I cant login minecraft
#341 [21:32] <CubeTheThird> Eremir26, what happens when you try?
#342 [21:33] <Eremir26> appears that message
#343 [21:33] <Eremir26> Error: java.lang.IllegalStateException: GLFW error 65544: WGL: Failed to load opengl32.dll
#344 [21:33] <CubeTheThird> ??> Eremir26 win/dxdiag
#345 [21:33] <Mightyena> Eremir26: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#346 [21:36] <Eremir26> https://paste.ubuntu.com/p/qFprrwm4zP/
#347 [21:37] <CubeTheThird> Eremir26, ok one moment
#348 [21:37] <Eremir26> alright
#349 [21:38] <CubeTheThird> Eremir26, download and install the windows 7 64 bit catalyst software here: https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-radeon-hd-5000-series/ati-radeon-hd-5450
#350 [21:39] <Eremir26> I've already downloaded radeon other time
#351 [21:39] <Eremir26> and didnt worked
#352 [21:40] <CubeTheThird> Eremir26, not radeon. get the catalyst oen
#353 [21:40] <CubeTheThird> *one
#354 [21:40] <Eremir26> ok
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#356 [21:42] * superluminary [webchat@199-15-109-199-15-109-5.cpe.sparklight.net] has joined #minecrafthelp
#357 [21:43] <superluminary> I have owned Minecraft for about seven years, but I suddenly can't open it. The launcher won't start and my account is trying to prompt me to buy the game again.
#358 [21:44] <CubeTheThird> superluminary, the launcher doesn't open at all?
#359 [21:45] <superluminary> When I click on it, it starts a loading wheel, then nothing.
#360 [21:45] <CubeTheThird> superluminary, can you open your .minecraft folder?
#361 [21:45] <superluminary> I tried that.
#362 [21:45] <CubeTheThird> superluminary, there, find the launcher_profiles.json file and delete it
#363 [21:46] <superluminary> If I uninstall anything, I won't be able to reinstall it because of whatever account issue is going on right now.
#364 [21:46] <CubeTheThird> superluminary, I don't follow. What account issue?
#365 [21:47] <superluminary> It says I don't own the game. It tries to prompt me to buy it when I click "download".
#366 [21:47] <CubeTheThird> superluminary, where are you seeing that you don't own the game?
#367 [21:48] <CubeTheThird> superluminary, is this on minecraft.net ?
#368 [21:48] <superluminary> Yes. It doesn't even give the option to download, only to buy it.
#369 [21:49] <CubeTheThird> superluminary, what is your minecraft username?
#370 [21:49] <CubeTheThird> superluminary, also, regardless if you've bought it, you can download the game launcher from https://minecraft.net/download
#371 [21:49] <superluminary> I will try that.
#372 [21:50] <superluminary> And this is a public chatroom. I won't give my account information.
#373 [21:51] <CubeTheThird> superluminary, your minecraft username isn't confidential information. Anyone can look up info about the username. I'm not asking for anything besides that
#374 [21:52] <CubeTheThird> superluminary, I just want to do a lookup to make sure it's still registered
#375 [21:52] <superluminary> My profile name is the same as my chat name.
#376 [21:54] <CubeTheThird> superluminary, ok cool. Looks to be still registered. When you login to account.mojang.com/me do you see your name listed there?
#377 [21:55] <Eremir26> I finished the download
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#379 [21:55] <CubeTheThird> Eremir26, cool. Let me know if you have any trouble installing it
#380 [21:55] <superluminary> Yes, it's there.
#381 [21:55] <Eremir26> no
#382 [21:56] <CubeTheThird> superluminary, ok good. In that case, I need to you delete the launcher_profiles.json file in the .minecraft folder
#383 [21:58] <Eremir26> What do I do now?
#384 [21:58] <CubeTheThird> Eremir26, did you do a custom or express install?
#385 [21:59] <Eremir26> express
#386 [21:59] <CubeTheThird> Eremir26, ok. Reboot your PC and try playing again
#387 [21:59] <Eremir26> ok
#388 [21:59] <Eremir26> ok
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#391 [22:02] * Trace [webchat@c-98-239-241-51.hsd1.pa.comcast.net] has joined #minecrafthelp
#392 [22:03] <Trace> Hello, I purchased minecraft in 2011 and am trying to log into my old account. I went through account migration, yet it asks me for a code when trying to redeem minecraft.
#393 [22:03] <superluminary> Where can I find that? I'm not seeing it.
#394 [22:04] <CubeTheThird> Trace, what is your minecraft username?
#395 [22:04] <CubeTheThird> superluminary, what do you see in the .minecraft folder?
#396 [22:04] <Trace> Tracetimmerman41
#397 [22:05] <CubeTheThird> Trace, ok it's still registered as legacy from what I see
#398 [22:05] <CubeTheThird> ??> Trace account/migrate
#399 [22:05] <Mightyena> Trace: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#400 [22:05] <CubeTheThird> Trace, are you trying this page ^^^
#401 [22:05] <superluminary> Is .minecraft the same as program files/minecraft?
#402 [22:06] <CubeTheThird> superluminary, are you on Windows or Mac?
#403 [22:06] <superluminary> Windows.
#404 [22:06] <CubeTheThird> ??> superluminary win/.minecraft
#405 [22:06] <Mightyena> superluminary: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#406 [22:07] <Trace> I was but worked that time, thank you!
#407 [22:07] <CubeTheThird> oh good!
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#409 [22:07] <Eremir261> Didnt worked
#410 [22:08] <CubeTheThird> ??> Eremir261 launcher/log
#411 [22:08] <Mightyena> Eremir261: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#413 [22:08] <superluminary> Okay, I deleted it.
#414 [22:09] <CubeTheThird> superluminary, alright now try opening the launcher again
#415 [22:09] <superluminary> It worked! Tysm
#416 [22:10] <CubeTheThird> awesome!
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#421 [22:14] <Eremir261> https://paste.ubuntu.com/p/Fkc2TwkqV2/
#422 [22:15] <CubeTheThird> Eremir261, hmm let's try doing a clean install of the game
#423 [22:15] <CubeTheThird> ??> Eremir261 win/reinst
#424 [22:15] <Mightyena> Eremir261: You may need to reinstall the locally installed files that Minecraft puts into place.
#425 [22:15] <Mightyena> Eremir261: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#426 [22:17] <Eremir261> ok
#427 [22:18] <Carter> I'm having some issues with the vanilla textures ( stock textures, i did not download them). Basically, the textures on the edges of the blocks disappear and the edges appear clear.
#428 [22:18] <Eremir261> The launcher log file isnt deleting
#429 [22:18] <Eremir261> i keep that file or try to delete?
#430 [22:19] <CubeTheThird> Carter, can you get a screenshot?
#431 [22:19] <CubeTheThird> Eremir261, close the launcher, though that doesn't really matter
#432 [22:19] * SlimeDiamond [~SlimeDiam@alpha.zenoc.net] has quit. (Read error: Connection reset by peer)
#433 [22:20] <Carter> yes, should I send that here? if not where should I submit it?
#434 [22:24] * SlimeDiamond [~SlimeDiam@alpha.zenoc.net] has joined #minecrafthelp
#435 [22:26] <CubeTheThird> ??> Carter imgur
#436 [22:26] <Mightyena> Carter: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#437 [22:27] * Dianalyn [webchat@130.105.231.143] has joined #minecrafthelp
#438 [22:29] <Carter> https://imgur.com/a/fCM94J6
#439 [22:29] <Dianalyn> I would to request for an investigation regarding my payment in Minecraft Java Edition. I was charged twice. At first I used my debit card, but then it says its denied. And then, i used my credit card, so it became successful. However, upon checking my debit card, i was also charged with the same amount. By the way, I am from the Philippines
#440 [22:29] * Kevin2 [webchat@24-230-103-14-dynamic.midco.net] has joined #minecrafthelp
#441 [22:29] <Kevin2> Hey, is anyone here?
#442 [22:29] <CubeTheThird> Dianalyn, you will have to contact Mojang support about that
#443 [22:29] <CubeTheThird> ??> Dianalyn mojang/email
#444 [22:29] <Mightyena> Dianalyn: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#445 [22:29] <Mightyena> Dianalyn: Note: Do NOT send more than one at a time.
#446 [22:29] <Carter> it starts to happen at about 10 blocks away
#447 [22:29] <CubeTheThird> Kevin2, about 90 people
#448 [22:29] <Dianalyn> Yeah, been emailed them several times but no one reply
#449 [22:30] <CubeTheThird> Carter, Nvidia graphics card?
#450 [22:30] <Kevin2> Guys, I bought minecraft like 10 years ago and have no access to the email to get my transaction id.
#451 [22:30] <Kevin2> I've tried EVERYTHING!
#452 [22:30] <CubeTheThird> Dianalyn, did you get the automated response message?
#453 [22:30] <Carter> yes, rtx 2060
#454 [22:30] <CubeTheThird> Kevin2, what method of payment did you use?
#455 [22:30] <Kevin2> i can still sign in with my username, i've been trying to migrate my account.
#456 [22:30] <Kevin2> Pretty sure my mom's debit card at the time.
#457 [22:30] <CubeTheThird> Carter, can you open the nvidia control panel?
#458 [22:31] <Kevin2> which is also lost information.
#459 [22:31] <CubeTheThird> Kevin2, and do you know around when it was purchased?
#460 [22:31] <Kevin2> this was like ten years ago
#461 [22:31] <Dianalyn> I actually forgot what the words exactly, but it says denied or payment not applicable.
#462 [22:31] <Kevin2> not a clue....
#463 [22:31] <Carter> yes
#464 [22:31] <CubeTheThird> Kevin2, not even the year...?
#465 [22:31] <Kevin2> no, for real. It was so long ago.
#466 [22:31] <Kevin2> this was before minecraft really even blew up.
#467 [22:31] <CubeTheThird> Carter, there go to the 3d settings, and make sure Antialiasing is set to Application Default
#468 [22:32] <Dianalyn> So i proceed using a Credit card, and ut was successful,. They even sent me an email with the transaction ID and all.
#469 [22:32] <Eremir261> Minecraft still dont open
#470 [22:32] <CubeTheThird> Kevin2, was it before 2013
#471 [22:32] <Eremir261> appeared that same message
#472 [22:32] <CubeTheThird> Dianalyn, you didn't answer my question
#473 [22:32] <Kevin2> im trying to migrate my account so i can download the windows 10 edition to crossplay with my friends who use ps4
#474 [22:32] <Kevin2> I really cant remember. It was around that year.
#475 [22:32] <Kevin2> like i said it was sooo long ago.
#476 [22:33] <CubeTheThird> Kevin2, do you know what game version you started on?
#477 [22:33] <Dianalyn> What kind of automated response?
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#479 [22:33] <Kevin2> l0l, no.
#480 [22:33] <Kevin2> i was like 14 or something.
#481 [22:33] <CubeTheThird> Kevin2, also, I'm not 100% sure if the windows 10 code promotion is available for unmigrated accounts. Just putting that out there
#482 [22:33] <CubeTheThird> Kevin2, ok... and how many years ago were you 14...
#483 [22:34] <Kevin2> so ten years ago.
#484 [22:34] <Eremir261> My inecraft still dont work
#485 [22:34] <Kevin2> would have made it 2009.
#486 [22:34] <CubeTheThird> Dianalyn, an email. Did you get an email when you sent in a support ticket
#487 [22:34] <Dianalyn> yes, they just sent me a ticket.
#488 [22:34] <Kevin2> yes, so for sure i got it before 2013.
#489 [22:34] <CubeTheThird> Kevin2, ok, then that would have been the oldest payment provider. You'll have to contact Mojang, and make sure you specify as much as you know about the account purchase
#490 [22:34] <Dianalyn> but no reply regarding my concern.
#491 [22:34] <CubeTheThird> ??> Kevin2 mojang/email
#492 [22:34] <Mightyena> Kevin2: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#493 [22:34] <Mightyena> Kevin2: Note: Do NOT send more than one at a time.
#494 [22:34] <Kevin2> okay! thank you!
#495 [22:35] <CubeTheThird> Dianalyn, then you will have to wait. We don't work for Mojang here, and cannot correct account and payment problems
#496 [22:35] <Dianalyn> How long will it take, as for your experience?
#497 [22:36] <CubeTheThird> Dianalyn, I have no clue. They used to publish approximate wait times, but stopped during the summer when it got to about 2 months wait. I don't know how long it is currently
#498 [22:36] <Carter> That fixed it! Thanks so much for the help Cube!
#499 [22:36] <Eremir261> Hi
#500 [22:36] <CubeTheThird> Carter, awesome!!
#501 [22:36] <Dianalyn> Our local bank said that I need to get a void payment transaction from Mojang. I badly need my money huhu
#502 [22:36] <Eremir261> My minecraft dont work
#503 [22:37] <CubeTheThird> ??> Eremir261 tools/hjt
#504 [22:37] <Mightyena> Eremir261: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#505 [22:37] <Mightyena> Eremir261: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#506 [22:37] <Dianalyn> I am from the Philippines so I have no means to contact Mojang/Minecraft directly on the phone
#507 [22:37] <CubeTheThird> Dianalyn, Mojang doesn't have a phone number
#508 [22:38] <CubeTheThird> Dianalyn, when did you send it the support request?
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#510 [22:42] <Dianalyn> It was Dec 7
#511 [22:42] <Dianalyn> and then I sent follow up 2x
#512 [22:43] <CubeTheThird> Dianalyn, please do not send any more followups. You are only slowing them down. I'd say you should wait minimum 2 weeks for that
#513 [22:43] <Eremir261> https://paste.ubuntu.com/p/ybS9y4vKHP/
#514 [22:44] <CubeTheThird> Eremir261, you did not send the complete file
#515 [22:44] <CubeTheThird> also
#516 [22:44] <CubeTheThird> ??> Eremir261 av/bytefence
#517 [22:44] <Mightyena> Eremir261: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#518 [22:44] <Mightyena> Eremir261: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#520 [22:46] <Kevin2> So, does anyone know much about the new crossplay? Can I play my friends who have a ps4 via my pc?
#521 [22:47] <CubeTheThird> I'm not overly familiar with the crossplay stuff. We mostly help with the Java edition here
#522 [22:47] <Kevin2> okay, thanks.
#523 [22:48] <CubeTheThird> I g2g
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#525 [22:49] <taimas> hi
#526 [22:50] <taimas> I have a problem, I can't change my account email. sales error and verification of the service
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#528 [22:56] * kazumaregaloXD [webchat@pc-187-55-214-201.cm.vtr.net] has joined #minecrafthelp
#529 [22:57] <kazumaregaloXD> hi ,
#530 [22:57] <kazumaregaloXD> don't let me change the email there are any options that enable me
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#540 [23:33] <declanbolton> hi, my game wont load it freezes at the mojang loading screen
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#545 [23:53] <Renn> Hello there, do y'all know approximately how long it takes for mojang support to reply to a ticket?