#1 [00:09] * Aelhan [webchat@197.214.3.168] has joined #minecrafthelp
#2 [00:18] <Aelhan> Good Morning, I have just few simple questions to ask to you,
#3 [00:18] <Aelhan> I have had a trouble with my account, Mojang sees my activity as suspect because I log in from different countries in the same days...
#4 [00:18] <Aelhan> So, on Saturday, they "shoot" my password, i could reinitialize it, but 2 days ago, they shoot it again, without warn me.
#5 [00:18] <Aelhan> When I tried to change again my password, i didn't receive any email (of course i checked into spam...).
#6 [00:19] <Aelhan> So i made a ticket (two exactly, one in French, and another one in English).
#7 [00:19] <Aelhan> At the moment i haven't any new from Mojang, so my question is, what is the delay to fix that problem ?
#8 [00:19] <Aelhan> And How can I do to avoid Mojang surprotect me against eventual Hack ?
#9 [00:19] <Aelhan> I'm a grand person, i know how to protect myself, and i don't want them to lock my account because my geographical activity seems to be weird.
#10 [00:19] <Aelhan> My life is weird and i deal with that. Thank you very much for your answer.
#11 [00:29] <GreyVulpine> Yeah, that's not really something we can help you answer. Only Mojang can help you respond to that inquiry
#12 [00:49] <Aelhan> Thank you, but how can I contact them to know how long I should wait, and tell them I can myself warn them if i suspect a suspicious activity ?
#13 [00:49] <GreyVulpine> Aelhan - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#14 [00:50] <Aelhan> I did that twice, once in French, once in English, I don't think a third time should help
#15 [00:51] <GreyVulpine> It'll take some time for them to respond.
#16 [00:52] <Aelhan> Thank you very much. Do I let this window opened to wait for information ? Do you need tickets numbers or something else ?
#17 [00:54] <Aelhan> Sorry, I've misread "It'll", i had read "I'll"... So, i have juste the information of "some time", but 2 days is already "some time"...
#18 [01:04] <GreyVulpine> Last time Mojang had a backlog of tickets, they took several months to get back to people
#19 [01:06] <Aelhan> Several Months ? That's a joke ! I didn't forget my password, I didn't change my email, They decided themselves to lock my account because of their prehistorical security policy and I should wait for months ?! That's a shame.
#20 [02:26] * Brighton [webchat@45-31-200-108.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
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#22 [02:36] <VADemon> they way moejang handles password resets, he'd be glad if he got his account back at all
#23 [02:59] * GhostFreak [webchat@174-083-193-054.res.spectrum.com] has joined #minecrafthelp
#24 [03:00] <GhostFreak> Why Is minecraft running so slow?
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#26 [03:04] * GhostFreak [webchat@174-083-193-054.res.spectrum.com] has joined #minecrafthelp
#27 [03:04] <GhostFreak> Yo
#28 [03:12] * Andrew12345 [webchat@162.154.135.152] has joined #minecrafthelp
#29 [03:15] <Andrew12345> i was in here yesterday and i got disconnected and i never go my problem fixed but anyways i got a new email and i cant sign in to my old one to reset my password but i know the email the username i got my account like 7 years ago and i used to sign in with my username but now its not letting me login
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#32 [04:07] * slimcoffee123 [webchat@i577BCE57.versanet.de] has joined #minecrafthelp
#33 [04:08] <slimcoffee123> Hey, i can't log into my minecraft account. I've not used it since 2016 but my username is slimcoffee123
#34 [04:09] <slimcoffee123> it says i have to migrate it into a new version of the account but that doesn't work either
#35 [04:11] <Andrio> slimcoffee123, what happens when you try?
#36 [04:16] <slimcoffee123> it says "too many failed attempts. Try later". I can't get it back. I'm sure what my E-Mail Adress and my password is but it doesn't accept it
#37 [04:17] <slimcoffee123> can u send an confirmation E-mail to the Email adress linked to the username: slimcoffee123 ?
#38 [04:17] <slimcoffee123> would be very nice..
#39 [04:18] <Andrio> slimcoffee123, you'll need to try later then
#40 [04:20] <slimcoffee123> Could u send an email linked to that minecraft account? So i can confirm that it's mine?
#41 [04:20] <Andrio> slimcoffee123, no
#42 [04:20] <Andrio> only Mojang can do that.
#43 [04:22] <slimcoffee123> okay.. thx
#44 [04:30] * Lordnullz [webchat@97-85-210-143.static.stls.mo.charter.com] has joined #minecrafthelp
#45 [04:32] <Yokohamych> hello
#46 [04:32] <Yokohamych> 17:08 <Yokohamych> I can't recover my password
#47 [04:32] <Yokohamych> 17:08 <Yokohamych> It sends a password on my email, but I don't get anything
#48 [04:32] <Yokohamych> denis.mekshun@gmail.com
#49 [04:33] <Lordnullz> Hey my minecraft was running fine until I bough a realm. I made the realm with my optifine screenshot but then my friends couldnt hop onto it so I backed out of it and tried to launch in 1.15 and it just launches into a big black screen with a white square the size of the launcher in the center. I've tried force updating, reinstalling minecraft, re
#50 [04:33] <Lordnullz> starting my PC, even updating my drivers and defragmenting my drives. Do you have any suggested fixes?
#51 [04:34] * Rcbb [webchat@host86-163-56-117.range86-163.btcentralplus.com] has joined #minecrafthelp
#52 [04:41] <Andrio> Yokohamych, checked your spam folder?
#53 [04:42] <Rcbb> Hello, so the issue im currently having is that when I go to load through the mincraft launcher the loading gets most of the way and freezes, get the not responding message and once closed tells me the game has crashed. nothing else. ive tried a variety of fixes including updating software, uninstalling Minecraft even trying to use the old launcher
#54 [04:42] <Rcbb> . nothing seems to be working. ive never had this issue before now and any help would be really appreciated. Thankyou :)
#55 [04:42] <Andrio> Lordnullz, right click the iron for the launcher, select Properties > Compatibility and make sure no compatibility mode is set.
#56 [04:42] <Andrio> ??> Rcbb tools/HJT
#57 [04:42] <Mightyena> Rcbb: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#58 [04:42] <Mightyena> Rcbb: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#59 [04:50] <Lordnullz> I checked compatibility and the little box saying "Run this program in compatibility mode for: is unchecked and the windows version selection box is grayed out. The only box that is checked is Run this program as Administrator. but I've tried launching with and without that option checked already.
#60 [04:52] <Rcbb> Sorry that too me a few minutes. heres the link: http://paste.ubuntu.com/p/hHWMZpNyPk/plain/ fingers crossed ive done it correctly. im not very tech savy
#61 [04:55] <Lordnullz> The launbcher loads fine normally though its only when i enter the game that it gives me that weird screen
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#63 [05:13] <Lordnullz> Is there anything I can do to fix this?
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#65 [05:31] <Rcbb> ive also been through the forge route just to be sure. Is it possible it could be my laptop? The issue has never happened in the 2 years on this laptop.
#66 [05:33] * zmyshkakish [webchat@178.47.151.178] has joined #minecrafthelp
#67 [05:36] <zmyshkakish> when I download Minecraft launcher and start installing It, I was told I was unable to access the network location
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#70 [06:08] * Azari_ [webchat@91.202.45.57] has joined #minecrafthelp
#71 [06:08] <Azari_> Hello
#72 [06:09] <Azari_> I can not log into an account not on the site not in the game launcher
#73 [06:09] <Azari_> I bought the game a couple of hours ago but couldn't even log in
#74 [06:10] <Azari_> Can you help me?
#75 [06:11] <Azari_> Heloo
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#77 [06:23] * backspace2002 [webchat@ip565f89ae.direct-adsl.nl] has joined #minecrafthelp
#78 [06:24] <backspace2002> Can't login to my minecraft account. Even after resetting my password and gmail multiple times. advice was to wait a hour our day. I have waited a week and still can't login. Please help.
#79 [06:38] * LaundryBasketV2 [webchat@cm-84.215.165.134.getinternet.no] has joined #minecrafthelp
#80 [06:39] * W1ktor3k2007 [webchat@adtm129.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#81 [06:41] <LaundryBasketV2> Hello. i would like to buy minecraft from the microsoft store but im worried that i cannot transfer my world from Java edition. i have spent a lot of hours on it but i also want my friends to play on it aswell. do you know how to transfer worlds form Java Edition to Windows 10 Edition?
#82 [06:42] <LaundryBasketV2> #minecrafthelp Hello. i would like to buy minecraft from the microsoft store but im worried that i cannot transfer my world from Java edition. i have spent a lot of hours on it but i also want my friends to play on it aswell. do you know how to transfer worlds form Java Edition to Windows 10 Edition?
#83 [06:42] <LaundryBasketV2> #minecrafthelp Hello. i would like to buy minecraft from the microsoft store but im worried that i cannot transfer my world from Java edition. i have spent a lot of hours on it but i also want my friends to play on it aswell. do you know how to transfer worlds form Java Edition to Windows 10 Edition?
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#86 [06:45] <LaundryBasketV2> #minecrafthelp Hello. i would like to buy minecraft from the microsoft store but im worried that i cannot transfer my world from Java edition. i have spent a lot of hours on it but i also want my friends to play on it aswell. do you know how to transfer worlds from Java Edition to Windows 10 Edition?
#87 [06:46] <backspace2002> Hey LaundryBasketV2 maybe this will help! https://www.planetminecraft.com/blog/how-to-port-minecraft-java-edition-worlds-to-minecraft-windows-10-edition/
#88 [06:47] <backspace2002> Can't login to my minecraft account. Even after resetting my password and gmail multiple times. advice was to wait a hour our day. I have waited a week and still can't login. Please help.
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#91 [06:56] <PaccoHD> So i have a question what should i do? so my account name got changed and my skin also from PaccoHD to BlackSquad but the funny thing is my little brother has a minecraft account with the Name BlackSquad and his name has now got change to Player and his Skin is now default so yea
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#98 [07:56] * W1ktor3k2007 [webchat@adtm129.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#99 [07:56] <W1ktor3k2007> hello i need help with my minecraft launcher and minecraft.net
#100 [07:57] <W1ktor3k2007> i cant login my acc on the launcher or the website it says failed to login and i remember everything but i cant login help
#101 [07:57] <CubeTheThird> W1ktor3k2007, have you tried resetting your password?
#102 [08:03] <W1ktor3k2007> yes i tried
#103 [08:03] <W1ktor3k2007> i only didnt play it for 1month and it stopped working
#104 [08:03] <CubeTheThird> W1ktor3k2007, are you using a VPN/Proxy?
#105 [08:03] <W1ktor3k2007> no but how can i check
#106 [08:04] <W1ktor3k2007> im not sure
#107 [08:04] <CubeTheThird> ??> W1ktor3k2007 tools/hjt
#108 [08:04] <Mightyena> W1ktor3k2007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#109 [08:04] <Mightyena> W1ktor3k2007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#110 [08:08] <W1ktor3k2007> i did it
#111 [08:08] <W1ktor3k2007> now what i pasted
#112 [08:08] <CubeTheThird> W1ktor3k2007, give the URL to your report here
#113 [08:08] <W1ktor3k2007> https://paste.ubuntu.com/p/bVkJB6K5gS/
#114 [08:10] <CubeTheThird> W1ktor3k2007, well I'm seeing a couple things that would be causing your issue
#115 [08:10] <CubeTheThird> ??> W1ktor3k2007 info/mcleaks
#116 [08:10] <Mightyena> W1ktor3k2007: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#117 [08:10] <Mightyena> W1ktor3k2007: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#118 [08:10] <CubeTheThird> W1ktor3k2007, you also have some suspicious looking programs installed, and I'd recommend running a malware scan too
#119 [08:10] <CubeTheThird> ??> W1ktor3k2007 av/malwarebytes
#120 [08:10] <Mightyena> W1ktor3k2007: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#121 [08:10] <Mightyena> W1ktor3k2007: Download it here: https://www.malwarebytes.org/
#122 [08:10] <Mightyena> W1ktor3k2007: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#123 [08:12] <W1ktor3k2007> my friend borrowed my laptop for 2 days and he download stuff i didnt know
#124 [08:12] <CubeTheThird> W1ktor3k2007, ok. Let's start with the malware scan, then we'll deal with the other stuff
#125 [08:12] <W1ktor3k2007> ok
#126 [08:13] <W1ktor3k2007> its taking 8min to download
#127 [08:13] <CubeTheThird> no rush
#128 [08:20] <W1ktor3k2007> malware bytes got blocked
#129 [08:21] <CubeTheThird> W1ktor3k2007, what? blocked by what?
#130 [08:21] <W1ktor3k2007> it said that this application got blocked in a aim to protect
#131 [08:22] <CubeTheThird> W1ktor3k2007, by your anti-virus ?
#132 [08:22] <W1ktor3k2007> my anti virus is disabled
#133 [08:22] <W1ktor3k2007> right now
#134 [08:22] <CubeTheThird> W1ktor3k2007, something really fishy going on then. Let's try a different tool
#135 [08:22] <CubeTheThird> ??> W1ktor3k2007 av/adwcleaner
#136 [08:22] <Mightyena> W1ktor3k2007: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#137 [08:22] <Mightyena> W1ktor3k2007: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#138 [08:23] <W1ktor3k2007> idk whats happening now
#139 [08:23] <W1ktor3k2007> same thing idk what
#140 [08:24] <CubeTheThird> W1ktor3k2007, is your anti-virus "TotalAV"? Because your report shows that running
#141 [08:24] <W1ktor3k2007> yes
#142 [08:25] <W1ktor3k2007> and i have cc
#143 [08:25] <CubeTheThird> W1ktor3k2007, ccleaner has nothing to do with anti-virus
#144 [08:26] <W1ktor3k2007> ik
#145 [08:26] <CubeTheThird> W1ktor3k2007, are you able to uninstall TotalAV? I've never heard of it, and it sounds like it's blocking stuff it shouldn't be
#146 [08:26] <W1ktor3k2007> yes
#147 [08:35] * hitesh [webchat@124.123.117.131] has joined #minecrafthelp
#148 [08:35] <hitesh> unable to login.please help
#149 [08:36] <CubeTheThird> hitesh, what happens when you try logging in?
#150 [08:36] <hitesh> it says invalid email or password
#151 [08:36] <CubeTheThird> hitesh, have you tried resetting your password?
#152 [08:37] <hitesh> unable to reset also.not receiving any email to reset
#153 [08:37] <CubeTheThird> hitesh, how long have you waited for the email?
#154 [08:37] <hitesh> a month and again for a day or two
#155 [08:38] <CubeTheThird> hitesh, and I trust you've checked your junk/spam folder?
#156 [08:38] <hitesh> yuyp
#157 [08:38] <CubeTheThird> hitesh, you'll have to contact Mojang support about this then. Probably with a different email
#158 [08:38] <CubeTheThird> ??> hitesh mojang/email
#159 [08:38] <Mightyena> hitesh: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#160 [08:38] <Mightyena> hitesh: Note: Do NOT send more than one at a time.
#161 [08:39] <hitesh> have sent it too
#162 [08:39] * W1ktor3k2007 [webchat@adtm129.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#163 [08:39] <CubeTheThird> hitesh, did you receive the automated email response when sending a support request?
#164 [08:39] <W1ktor3k2007> CubeTheThird my laptop crashed when i unistalled
#165 [08:39] <hitesh> yes
#166 [08:39] <hitesh> yes i received the email
#167 [08:40] <CubeTheThird> W1ktor3k2007, wait seriously??? did it uninstall?
#168 [08:40] <W1ktor3k2007> yes
#169 [08:40] <CubeTheThird> W1ktor3k2007, wow ok... let's see if we can get malwarebytes going
#170 [08:40] <CubeTheThird> ??> W1ktor3k2007 av/malwarebytes
#171 [08:40] <Mightyena> W1ktor3k2007: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#172 [08:40] <Mightyena> W1ktor3k2007: Download it here: https://www.malwarebytes.org/
#173 [08:40] <Mightyena> W1ktor3k2007: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#174 [08:40] <CubeTheThird> hitesh, ok. You'll have to wait for their response then. I don't know how long that will take
#175 [08:41] <hitesh> ok.thank you.
#176 [08:42] <W1ktor3k2007> i did a screenshot of that blocked mbsetup
#177 [08:42] <CubeTheThird> ??> W1ktor3k2007 imgur
#178 [08:42] <Mightyena> W1ktor3k2007: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#179 [08:43] <W1ktor3k2007> and i think you need to translate
#180 [08:43] <W1ktor3k2007> because my laptop is in polish
#181 [08:43] <CubeTheThird> ok
#182 [08:49] <W1ktor3k2007> https://imgur.com/a/Aeltny1
#183 [08:55] <CubeTheThird> W1ktor3k2007, are you not the administrator on your PC?
#184 [08:56] <W1ktor3k2007> i was if im not
#185 [08:57] <CubeTheThird> W1ktor3k2007, ya there's definitely something strange going on with your PC. Seeing as we can't even run anti-malware tools, you might need to have a professional take a look at your PC to fix this
#186 [08:57] <W1ktor3k2007> ok
#187 [09:05] * Sven313D [webchat@116-17-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#188 [09:06] <Sven313D> my minecraft wont load
#189 [09:06] <CubeTheThird> Sven313D, what happens?
#190 [09:06] <Sven313D> its not responding when i launch it from the launcher
#191 [09:06] <Sven313D> when the progress bar reaches the end, it stops and says not responding
#192 [09:06] <CubeTheThird> Sven313D, gotcha. Let's run a malware scan
#193 [09:06] <CubeTheThird> ??> Sven313D av/adwcleaner
#194 [09:06] <Mightyena> Sven313D: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#195 [09:06] <Mightyena> Sven313D: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#196 [09:09] <Sven313D> the cleaner wont install
#197 [09:09] <Sven313D> its stuck on 0%
#198 [09:09] <CubeTheThird> Sven313D, hmm we'll give it a minute. If nothing happens, we'll try a different one instead
#199 [09:20] * stekelbaarsjes [webchat@83-83-250-178.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#200 [09:20] <stekelbaarsjes> Hi. I cannot login because it says that im not online
#201 [09:20] <CubeTheThird> stekelbaarsjes, what anti-virus and firewall software do you have?
#202 [09:21] <stekelbaarsjes> Norton Security
#203 [09:21] <CubeTheThird> stekelbaarsjes, hmm ok. are you using a VPN/Proxy?
#204 [09:21] <stekelbaarsjes> no
#205 [09:21] <CubeTheThird> ??> stekelbaarsjes tools/hjt
#206 [09:21] <Mightyena> stekelbaarsjes: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#207 [09:21] <Mightyena> stekelbaarsjes: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#208 [09:22] <stekelbaarsjes> ok
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#210 [09:41] * stekelbaarsjes [webchat@83-83-250-178.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#211 [09:43] <stekelbaarsjes> I was here before, but hijackthis is running and it doesn't show that it is running. How to execute it?
#212 [09:43] <stekelbaarsjes> or stop it
#213 [09:44] <Greymagic27> stekelbaarsjes, Log out and log back into your PC
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#219 [09:56] <stekelbaarsjes> I've got the log of hijackthis, but where do i need to upload it
#220 [09:56] <CubeTheThird> stekelbaarsjes, paste it onto http://paste.ubuntu.com and give the URL here.
#221 [09:57] <stekelbaarsjes> https://paste.ubuntu.com/p/6VqQbj4kGs/
#222 [09:58] * AG_Clinton [Clinton@2607:fcd0:daaa:1400::25] has joined #minecrafthelp
#223 [09:58] <CubeTheThird> ??> stekelbaarsjes info/mcleaks
#224 [09:58] <Mightyena> stekelbaarsjes: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#225 [09:58] <Mightyena> stekelbaarsjes: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#226 [09:59] <stekelbaarsjes> I can't find the tools
#227 [10:00] <CubeTheThird> ??> stekelbaarsjes win/hosts/edit
#228 [10:00] <Mightyena> stekelbaarsjes: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#229 [10:00] <Mightyena> stekelbaarsjes: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#230 [10:02] <stekelbaarsjes> only the authserver and sessionserver are in it from mojang
#231 [10:02] <CubeTheThird> stekelbaarsjes, yes remove those
#232 [10:02] <stekelbaarsjes> done
#233 [10:03] <stekelbaarsjes> then?
#234 [10:03] <CubeTheThird> stekelbaarsjes, after saving the file, login again
#235 [10:03] <stekelbaarsjes> ok
#236 [10:03] <stekelbaarsjes> will be back in a minute
#237 [10:04] * stekelbaarsjes [webchat@83-83-250-178.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#238 [10:06] * stekelbaarsjes [webchat@83-83-250-178.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#239 [10:06] <stekelbaarsjes> I'm back. Start minecraft?
#240 [10:06] <CubeTheThird> stekelbaarsjes, yup that's right
#241 [10:06] <stekelbaarsjes> ok. Done
#242 [10:07] * jacobja97 [webchat@h85-30-27-203.cust.a3fiber.se] has joined #minecrafthelp
#243 [10:08] <jacobja97> I dont get emails from mojang suport.
#244 [10:08] * ByMaRkO [webchat@139.47.72.250] has joined #minecrafthelp
#245 [10:08] <ByMaRkO> I can´t start minecraft
#246 [10:09] <jacobja97> So when i try to reset my password it wont work
#247 [10:09] <CubeTheThird> jacobja97, how long have you waited for the email?
#248 [10:09] <CubeTheThird> ByMaRkO, what happens when you try?
#249 [10:09] <jacobja97> one day
#250 [10:09] <stekelbaarsjes> I'm in. Thanks alot!!!!!!
#251 [10:09] <CubeTheThird> stekelbaarsjes, awesome!!
#252 [10:09] <ByMaRkO> I try to open minecraft, it keeps loading and nothing happens
#253 [10:09] <CubeTheThird> jacobja97, ok. You'll have to contact Mojang support about this
#254 [10:09] <CubeTheThird> ??> jacobja97 mojang/email
#255 [10:09] <Mightyena> jacobja97: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#256 [10:09] <Mightyena> jacobja97: Note: Do NOT send more than one at a time.
#257 [10:10] <CubeTheThird> jacobja97, make sure you received the automated response email when you send in a request
#258 [10:10] <CubeTheThird> ByMaRkO, do you mean the game window stops loading, or the launcher?
#259 [10:10] <stekelbaarsjes> after a half a year trying to login a shared minecraft login, it works! thanks! You're my hero
#260 [10:10] <stekelbaarsjes> bye
#261 [10:10] <jacobja97> thanx!!
#262 [10:10] <ByMaRkO> the launcher
#263 [10:11] <CubeTheThird> ByMaRkO, ok let's take a look at the log
#264 [10:11] <CubeTheThird> ??> ByMaRkO launcher/log
#265 [10:11] <Mightyena> ByMaRkO: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#266 [10:11] * stekelbaarsjes [webchat@83-83-250-178.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#267 [10:12] <ByMaRkO> I wanted to say that the launcher doesn't start
#268 [10:12] <Greymagic27> ByMaRkO, View the workaround here https://bugs.mojang.com/browse/MCL-12561
#269 [10:16] <ByMaRkO> really thanks
#270 [10:18] * macdoogal [webchat@184-088-047-238.res.spectrum.com] has joined #minecrafthelp
#271 [10:19] * ByMaRkO [webchat@139.47.72.250] has quit. (Quit: webchat.esper.net)
#272 [10:19] * Paco_Jr [webchat@85.83.174.119] has joined #minecrafthelp
#273 [10:20] <macdoogal> hello - wanted to log into my MC account to install PC edition on my computer (been a ps4 player for years) - i bought the game years back when it was in beta so I should still have attached to my account. However, i can't log in - i'm getting a password reset email and resetting, but new login isn't working. Anyone have any recomendations?
#274 [10:20] <CubeTheThird> macdoogal, what happens when you try logging in?
#275 [10:21] <macdoogal> Invalid email address or password. Forgot your password?
#276 [10:21] <macdoogal> this pops up^
#277 [10:21] <CubeTheThird> macdoogal, ok. are you using a VPN/Proxy?
#278 [10:21] <macdoogal> nope
#279 [10:21] <CubeTheThird> macdoogal, something may be blocking the logins
#280 [10:21] <CubeTheThird> ??> macdoogal tools/hjt
#281 [10:21] <Mightyena> macdoogal: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#282 [10:21] <Mightyena> macdoogal: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#283 [10:22] * macdoogal [webchat@184-088-047-238.res.spectrum.com] has quit. (Client Quit)
#284 [10:28] * Paco_Jr [webchat@85.83.174.119] has joined #minecrafthelp
#285 [10:28] <Paco_Jr> When I try to play an historical version, then it always says "Failed to download file, the file contents differ from what was expected.".
#286 [10:29] * W1ktor3k2007 [webchat@adtm129.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#287 [10:29] <W1ktor3k2007> CubeTheThird i fixed im admin now
#288 [10:29] <W1ktor3k2007> i installing Malwarebytes
#289 [10:30] <CubeTheThird> W1ktor3k2007, ah good!
#290 [10:31] <W1ktor3k2007> ill write back when it installs
#291 [10:31] <CubeTheThird> Paco_Jr, can I assume you've tried closing and re-opening the launcher?
#292 [10:31] <Paco_Jr> Yes.
#293 [10:31] <CubeTheThird> Paco_Jr, let's try doing a clean install
#294 [10:31] <CubeTheThird> ??> Paco_Jr win/reinst
#295 [10:31] <Mightyena> Paco_Jr: You may need to reinstall the locally installed files that Minecraft puts into place.
#296 [10:31] <Mightyena> Paco_Jr: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#297 [10:32] * Paco_Jr [webchat@85.83.174.119] has quit. (Client Quit)
#298 [10:32] <W1ktor3k2007> adwcleaner is downloaded
#299 [10:32] <CubeTheThird> W1ktor3k2007, ok good. Run a scan and quarantine what it finds
#300 [10:33] <W1ktor3k2007> ok
#301 [10:34] <W1ktor3k2007> omg how many items detected
#302 [10:34] * W1ktor3k2007 [webchat@adtm129.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#303 [10:35] * Paco_Jr [webchat@85.83.174.119] has joined #minecrafthelp
#304 [10:37] <Paco_Jr> CubeTheThird Didn't work.
#305 [10:37] <CubeTheThird> Paco_Jr, you get the same message?
#306 [10:37] <Paco_Jr> Yes.
#307 [10:37] <CubeTheThird> ??> Paco_Jr launcher/log
#308 [10:37] <Mightyena> Paco_Jr: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#309 [10:39] * W1ktor3k2007 [webchat@adtm129.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#310 [10:39] <W1ktor3k2007> CubeTheThird i did it what should i do it
#311 [10:39] <W1ktor3k2007> now
#312 [10:39] <CubeTheThird> W1ktor3k2007, next let's make another trend micro report to make sure the stuff I saw is all gone
#313 [10:40] <W1ktor3k2007> ok please send that hijack to post
#314 [10:40] <W1ktor3k2007> it
#315 [10:40] <Paco_Jr> https://paste.ubuntu.com/p/My3KyRxq5Q/
#316 [10:40] <CubeTheThird> ??> W1ktor3k2007 tools/hjt
#317 [10:40] <Mightyena> W1ktor3k2007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [10:40] <Mightyena> W1ktor3k2007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [10:41] <Paco_Jr> CubeTheThird I did it. What now?
#320 [10:41] <CubeTheThird> Paco_Jr, are you using the official launcher from https://minecraft.net/download
#321 [10:41] <W1ktor3k2007> https://paste.ubuntu.com/p/F93JwHhM6B/
#322 [10:41] <Paco_Jr> Yes. I even reinstalled it.
#323 [10:42] <CubeTheThird> Paco_Jr, ok cool. what version are you trying to run?
#324 [10:42] <CubeTheThird> W1ktor3k2007, hmm looks like the hosts file didn't get cleared up
#325 [10:43] <CubeTheThird> ??> W1ktor3k2007 win/hosts/edit
#326 [10:43] <Mightyena> W1ktor3k2007: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#327 [10:43] <Mightyena> W1ktor3k2007: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#328 [10:43] <Paco_Jr> The first ever version of minecraft.
#329 [10:43] <Paco_Jr> rd-132211
#330 [10:44] <CubeTheThird> Paco_Jr, hmm. It's saying the file it's downloading is invalid. Do other versions of the game work?
#331 [10:44] <W1ktor3k2007> what start menu
#332 [10:44] <CubeTheThird> W1ktor3k2007, press the Windows key (flag key) on your keyboard to open it
#333 [10:45] <W1ktor3k2007> ok
#334 [10:45] <W1ktor3k2007> then what
#335 [10:45] <W1ktor3k2007> i ran notepad as admin
#336 [10:45] <CubeTheThird> W1ktor3k2007, and you opened the hosts file like in the instructions?
#337 [10:46] <W1ktor3k2007> what host file
#338 [10:46] * Paco_Jr [webchat@85.83.174.119] has joined #minecrafthelp
#339 [10:46] <Paco_Jr> Sorry about that. Ping problems. CubeTheThird
#340 [10:47] <CubeTheThird> <Mightyena> W1ktor3k2007: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#341 [10:47] * Dominic [webchat@200.9.124.6] has joined #minecrafthelp
#342 [10:47] <CubeTheThird> Paco_Jr, hmm. It's saying the file it's downloading is invalid. Do other versions of the game work?
#343 [10:47] <Paco_Jr> 1.15 and 1.14.4 work.
#344 [10:47] <Paco_Jr> Let me try other historical versions
#345 [10:48] <Dominic> My minecraft keeps crashing
#346 [10:48] <CubeTheThird> Paco_Jr, ya could be an issue with the files they have
#347 [10:48] <CubeTheThird> Dominic, do you get a crash report?
#348 [10:48] <Dominic> yes
#349 [10:49] <CubeTheThird> Dominic, copy it onto http://paste.ubuntu.com and give the URL here.
#350 [10:49] <W1ktor3k2007> im on the host notepad
#351 [10:50] <Paco_Jr> I tried rd-132328, a1.0.16 and b1.2_01. All of them failed.
#352 [10:50] <W1ktor3k2007> CubeTheThird im on the host notepad
#353 [10:50] <CubeTheThird> W1ktor3k2007, ok good. Can you save a copy of that, like on your desktop, and empty the file?
#354 [10:50] <Dominic> minecraft says nothing about it my mac has the error
#355 [10:50] <CubeTheThird> Paco_Jr, hmm that's strange
#356 [10:50] <CubeTheThird> Dominic, ahh ok
#357 [10:51] <Dominic> should i paste that in
#358 [10:51] <CubeTheThird> ??> Dominic mac/.minecraft
#359 [10:51] <Mightyena> Dominic: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#360 [10:51] <CubeTheThird> Dominic, go there ^^^
#361 [10:51] <Dominic> k
#362 [10:52] <Paco_Jr> CubeTheThird Do you know what to do?
#363 [10:52] <W1ktor3k2007> doesnt let me make a
#364 [10:53] <Dominic> it doesnt work
#365 [10:53] <W1ktor3k2007> made a copy
#366 [10:53] <CubeTheThird> Paco_Jr, I'm not sure honsetly. I just tested and it works for me, but I'm also not on Windows
#367 [10:53] <CubeTheThird> W1ktor3k2007, you can't go to File -> save as ?
#368 [10:53] <CubeTheThird> Dominic, you can't open that folder?
#369 [10:54] <Paco_Jr> Well, it doesn't affect the stable versions, so it's ok.
#370 [10:54] <Dominic> it says there is no folder
#371 [10:55] <W1ktor3k2007> i saved it in a folder
#372 [10:55] <W1ktor3k2007> i couldnt save it in a file idk why
#373 [10:55] <CubeTheThird> W1ktor3k2007, ok that works. Now empty the file, and save over the original
#374 [10:55] <Paco_Jr> Thank you anyway.
#375 [10:55] * Paco_Jr [webchat@85.83.174.119] has quit. (Quit: webchat.esper.net)
#376 [10:56] <CubeTheThird> Dominic, did you install the game from https://minecraft.net/download
#377 [10:57] <Dominic> yes
#378 [10:58] <Dominic> for some time it let me play but now it doesnt let me idk maybe my macs to old
#379 [10:58] <CubeTheThird> Dominic, what version of MacOS do you have?
#380 [10:59] <W1ktor3k2007> how do i empty the file i have it as a notepad
#381 [10:59] <CubeTheThird> W1ktor3k2007, just select all the text and erase it
#382 [11:00] <Dominic> os x yosemite 10.10.5
#383 [11:00] <W1ktor3k2007> did it
#384 [11:01] <W1ktor3k2007> now what should i do ?
#385 [11:01] <CubeTheThird> W1ktor3k2007, ok now that it's saved, try logging in again
#386 [11:02] <W1ktor3k2007> i erased the whole text and saved it
#387 [11:02] <W1ktor3k2007> it worked thank you very much
#388 [11:02] <W1ktor3k2007> it was a while
#389 [11:02] <CubeTheThird> W1ktor3k2007, awesome!
#390 [11:03] <W1ktor3k2007> thank you very much your the best!
#391 [11:03] <CubeTheThird> no problem :3
#392 [11:03] <W1ktor3k2007> :)))))))))))
#393 [11:04] <W1ktor3k2007> good bye have a nice day i hope you will help many others like me
#394 [11:04] * W1ktor3k2007 [webchat@adtm129.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#395 [11:12] * Harrison_ [webchat@97e41709.skybroadband.com] has joined #minecrafthelp
#396 [11:13] <Harrison_> I cant log in to a Microsoft account
#397 [11:14] <CubeTheThird> Harrison_, you'll have to contact Microsoft support about that
#398 [11:15] <Harrison_> No ive logged in but it wont let me sign in
#399 [11:15] <Harrison_> To Minecraft
#400 [11:16] <CubeTheThird> Harrison_, we mainly help with the Java edition here, so in either case you'd still be better contacting microsoft support
#401 [11:18] * Harrison_ [webchat@97e41709.skybroadband.com] has quit. (Quit: webchat.esper.net)
#402 [11:19] * Dominic [webchat@200.9.124.6] has joined #minecrafthelp
#403 [11:19] <Dominic> my mac turned off
#404 [11:19] <CubeTheThird> Dominic, gotcha. I was gonna tell you that your mac doesn't meet the minimum requirements for the game. macOS 10.12 is the minimum
#405 [11:19] <Dominic> oh ok
#406 [11:20] <Dominic> even if i update my mac would that work?
#407 [11:21] <CubeTheThird> Dominic, if you're able to, then possibly.
#408 [11:22] <Dominic> ok i will try thank you
#409 [11:22] * Dominic [webchat@200.9.124.6] has quit. (Client Quit)
#410 [11:39] * dogepauus [webchat@136.34.51.58] has joined #minecrafthelp
#411 [11:43] <dogepauus> https://paste.ubuntu.com/p/Vwj9m5THmK/ Hello! I was told to paste this here. This is my dxdiag report. I can't start minecraft all of the sudden. I went to start 1.15 to see the bees, but it told me that 'The driver does not appear to support openGL.' So, I tried to run another version... Same popup. I updated my drivers, tried to roll BACK my dri
#412 [11:43] <dogepauus> vers, uninstalled and reinstalled the game, and even went so far as to factory reset my computer... Nothing. The only mod I used was OptiFine, and uninstalling it did nothing either. I have a more detailed post about it here. https://www.reddit.com/r/MinecraftHelp/comments/ea38qy/115_game_wont_open_at_all/ I really want this game to run!!
#413 [11:44] <CubeTheThird> dogepauus, ok one moment
#414 [11:45] <CubeTheThird> dogepauus, ok go to this page: https://www.acer.com/ac/en/US/content/support-product/7332?b=1
#415 [11:45] <CubeTheThird> dogepauus, for Windows 10 64 bit, under the Driver section, download and install the first two VGA downloads
#416 [11:48] <dogepauus> Alright, on it! I'll update in a sec. Thank you so much for such fast help! :) I'm extracting them as we speak.
#417 [11:49] <CubeTheThird> no problem
#418 [11:54] <dogepauus> alright, it's asking to restart! i will be back and test if it works. thank you again!
#419 [12:18] * Brandon [webchat@65.33.10.164] has joined #minecrafthelp
#420 [12:19] <Brandon> I am having trouble with my saved worlds, whenever I shut down my computer they seem to vanish but they still exist within the MineCraft computer files.
#421 [12:19] <CubeTheThird> Brandon, for which game version?
#422 [12:19] <Brandon> I believe the new one ?
#423 [12:20] <Brandon> my bad, java
#424 [12:20] <CubeTheThird> Brandon, 1.15?
#425 [12:20] <Brandon> yes
#426 [12:20] <CubeTheThird> Brandon, and this only happens when you shut down? not if you close and re-open the game?
#427 [12:20] <Brandon> yea
#428 [12:21] <CubeTheThird> Brandon, how much space do you have left on your computer?
#429 [12:21] <Brandon> my computer tells me that I have little space left on my one drive but I do not think that has to do anything with the game?
#430 [12:22] <CubeTheThird> Brandon, if you have little space left it could certainly contributed to that problem, yes
#431 [12:23] <Brandon> so would purchasing a USB memory stick allow me to recover the worlds?
#432 [12:23] <CubeTheThird> Brandon, no.. that wouldn't make difference. I can have you try something, but you're gonna need to clear up space on your PC
#433 [12:23] <CubeTheThird> ??> Brandon win/cmd/admin
#434 [12:23] <Mightyena> Brandon: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#435 [12:24] <Brandon> The start menu screen for the game right ?
#436 [12:25] <CubeTheThird> Brandon, no, on your PC
#437 [12:26] <Brandon> I do not see it
#438 [12:26] <CubeTheThird> Brandon, you aren't using a Mac by chance?
#439 [12:26] <Brandon> no
#440 [12:26] <Brandon> its an Hp
#441 [12:26] <CubeTheThird> Brandon, ok.. so press the Windows key (flag key) on your keyboard to open the start menu
#442 [12:26] <Brandon> I am just not very handy with computers
#443 [12:27] <Brandon> i did that
#444 [12:27] <CubeTheThird> Brandon, and did you search for "cmd" ?
#445 [12:27] <Brandon> I see it
#446 [12:28] <CubeTheThird> Brandon, right-click on it, and choose "Run as Administrator"
#447 [12:28] <Brandon> done
#448 [12:29] <CubeTheThird> Brandon, ok, in the cmd window, put this in and press enter: sfc /scannow
#449 [12:31] <Brandon> its beginning verification, at a slow rate ?
#450 [12:31] <CubeTheThird> Brandon, ya it can take a while
#451 [12:31] <Brandon> I got to do all this to recover my world ?
#452 [12:32] <CubeTheThird> Brandon, I can't guarantee anything though. That will scan your PC and try to fix corrupted files
#453 [12:32] <CubeTheThird> Brandon, but again, to prevent this from happening, you should clear up some space on your PC
#454 [12:33] <Brandon> will do, Thank you though
#455 [13:24] * TheFinalUltimation [webchat@cpc83577-brig19-2-0-cust768.3-3.cable.virginm.net] has joined #minecrafthelp
#456 [13:24] <TheFinalUltimation> Hello
#457 [13:25] <TheFinalUltimation> Would you be able to help me with a optifine related issue
#458 [13:31] <CubeTheThird> TheFinalUltimation, we only assist with vanilla minecraft here normally. What's the problem?
#459 [13:35] * TheFinalUltimation [webchat@cpc83577-brig19-2-0-cust768.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#460 [13:53] * weichichi [webchat@162-229-185-125.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#461 [13:56] <weichichi> hi, my launcher cannot update properly, it crashes every time when it's updating the java runtime, specifically at the "clean up" phase. if I try to run it again after it crashes, it won't even start. deleting runtime under the minecraft folder makes it update the java runtime and crashes again, any help?
#462 [13:57] <CubeTheThird> weichichi, do you have an error log with this?
#463 [13:58] <weichichi> would it be under the minecraft folder? if so, no
#464 [13:58] <CubeTheThird> weichichi, is there a debug file?
#465 [13:59] <weichichi> game folder, runtime folder and minecraftlauncher.exe are everything in the minecraft folder
#466 [14:00] <CubeTheThird> weichichi, ok, and all you get as a message is about an error updating the runtime folder?
#467 [14:01] <weichichi> there's no message, it just crashes straight up at the clean up phase when updating java runtime
#468 [14:01] <weichichi> maybe I can try to get a screenshot
#469 [14:01] <CubeTheThird> weichichi, that may be helpful
#470 [14:02] <weichichi> https://i.imgur.com/ULufsbG.png this is the last thing I see before it crashes
#471 [14:02] <weichichi> nothing else
#472 [14:02] <weichichi> the file blocked by the window is the launcher
#473 [14:02] <CubeTheThird> weichichi, ok. Can you install it on your C drive instead of D drive?
#474 [14:03] <weichichi> hesitant to, why would that make a difference
#475 [14:03] <weichichi> it worked before
#476 [14:03] <CubeTheThird> weichichi, I'm just trying to determine if it's an issue with the drive
#477 [14:03] <weichichi> alright
#478 [14:05] <weichichi> still crashes, an no output log anywhere either
#479 [14:06] <CubeTheThird> weichichi, ok a couple things we can try. Can you right-click on the launcher.exe and choose Run as Administrator ?
#480 [14:06] <weichichi> yeah I had been doing that
#481 [14:06] * Eli [webchat@71.217.70.215] has joined #minecrafthelp
#482 [14:07] * Eli is now known as Guest51099
#483 [14:07] <CubeTheThird> weichichi, hmm ok. Can you try running it in compatibility mode?
#484 [14:09] <weichichi> no luck
#485 [14:09] <Guest51099> i bought minecraft a while back and have logged in a number of times withou issue and i suddenly cant load it and even after signing in it says that i have to purchashe the game
#486 [14:09] <CubeTheThird> weichichi, hmm let's see if something is blocking it
#487 [14:09] <CubeTheThird> ??> weichichi tools/hjt
#488 [14:09] <Mightyena> weichichi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#489 [14:09] <Mightyena> weichichi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#490 [14:09] <CubeTheThird> Guest51099, what is your minecraft username?
#491 [14:09] <Guest51099> The_Useless_Pro
#492 [14:10] <CubeTheThird> Guest51099, ok, and when you login to account.mojang.com/me do you see your name there?
#493 [14:11] <Guest51099> yes
#494 [14:11] <CubeTheThird> Guest51099, ok, so where is it saying you need to purchase the game again?
#495 [14:11] <Guest51099> should i just try to redownlooad the game from there instead of minecraft.net
#496 [14:11] <CubeTheThird> Guest51099, download from https://minecraft.net/download
#497 [14:12] <Guest51099> i was signing into minecraft.net and the only option was to buy
#498 [14:16] <weichichi> https://paste.ubuntu.com/p/gXztQVzFph/ sorry that took a while, was looking through it myself
#499 [14:17] <Guest51099> so i downloaded the laucher but now when double click or open it loads shortly but doesnt open anything
#500 [14:17] <CubeTheThird> Guest51099, can you open the .minecraft folder?
#501 [14:17] <CubeTheThird> weichichi, hmm not seeing anything problematic there. I'll have you run a malware scan to be sure though
#502 [14:19] <Guest51099> 6yes
#503 [14:19] <CubeTheThird> Guest51099, there, find and delete the launcher_profiles.json file
#504 [14:21] <Guest51099> somehow do noot see that
#505 [14:22] <CubeTheThird> Guest51099, what files do you see?
#506 [14:23] <weichichi> ran a quick scan, nothing happened, but interestingly I did the thing you told this other person there and it worked
#507 [14:23] <Guest51099> under the mincraft folder there is game, runtime, tmp, tools, debug, Minecraft launcher, nativelog, and update log
#508 [14:24] <CubeTheThird> weichichi, oh really?? huh well thats good
#509 [14:24] <CubeTheThird> Guest51099, nah that's not the right folder
#510 [14:24] <CubeTheThird> ??> Guest51099 win/.minecraft
#511 [14:24] <Mightyena> Guest51099: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#512 [14:25] <weichichi> alright just made sure everything's running, glad we solved it, thanks for the help!
#513 [14:25] <weichichi> alright just made sure everything's running, glad we solved it, thanks for the help!
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#515 [14:26] <Guest51099> then you said delete launcher profiles.json
#516 [14:26] <CubeTheThird> Guest51099, yup!
#517 [14:26] <Guest51099> done
#518 [14:28] <Guest51099> it is loading now should i do anything else
#519 [14:29] <CubeTheThird> Guest51099, just make sure its all working
#520 [14:32] <Guest51099> looks all good thanks for the help
#521 [14:32] <CubeTheThird> no problem!
#522 [14:50] * Spoons [webchat@cpe-76-181-124-230.columbus.res.rr.com] has joined #minecrafthelp
#523 [14:51] <Spoons> I've recently been trying to download the windows 10 edition of the game, as I bought the Java Edition back in 2012, it says that there are no codes available. I was wondering how long this issue might take to fix? It's been 3 days now.
#524 [14:52] <CubeTheThird> Spoons, they are currently working on fixing the system that generates codes. We don't have an ETA on when it will be fixed
#525 [14:52] * GreenDrangonBear [webchat@ip98-186-64-167.fv.ks.cox.net] has joined #minecrafthelp
#526 [14:52] * TS [webchat@pool-72-95-46-34.hrbgpa.fios.verizon.net] has joined #minecrafthelp
#527 [14:53] <TS> any resolution for: Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#528 [14:53] <Spoons> So does this issue apply to all code generation, or is it just for people who've previously bought the game
#529 [14:54] <TS> Looks like just folks that bought java
#530 [14:54] <CubeTheThird> Spoons, only for people who've previously bought the game
#531 [14:54] <TS> otherwise it'd be fixed by now
#532 [14:54] <TS> I'm sue
#533 [14:54] <TS> sure
#534 [14:54] <GreenDrangonBear> I have the game on my phone but when I try to get it on my new tablet it won't let me sign into my account to install it
#535 [14:55] <CubeTheThird> GreenDrangonBear, sing into your microsoft account?
#536 [14:55] <GreenDrangonBear> I can't install it without purchasing it again
#537 [14:56] <CubeTheThird> GreenDrangonBear, what kind of phone, and what kind of tablet?
#538 [14:56] <GreenDrangonBear> Android phone, and a kindle fire
#539 [14:57] * Tommyspadi [webchat@net-93-151-154-27.cust.dsl.teletu.it] has joined #minecrafthelp
#540 [14:57] <CubeTheThird> GreenDrangonBear, so assuming you originally purchased it on the google play store, you would too, on your kindle, have to install it through there
#541 [14:59] <GreenDrangonBear> So I have to purchase it again? I can't seem to get Google okay store on the tablet
#542 [14:59] <Tommyspadi> hi when I start a modpack from the java error appears to me what to do
#543 [15:00] <CubeTheThird> GreenDrangonBear, there should be ways to install the play store, but if not then yes, you'd have to purchase through amazon's store
#544 [15:00] <CubeTheThird> ??> Tommyspadi mods
#545 [15:00] <Mightyena> Tommyspadi: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#546 [15:00] <Mightyena> Tommyspadi: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#550 [15:07] <Waxidd> hey guys got an issue is there anyone free to help me?
#551 [15:07] <CubeTheThird> Waxidd, what issue?
#552 [15:09] <Waxidd> logged out yesterday from my aternos serv and when i logged on with same acc, i was considered as a "new player" cleared inventory, stats, no more skins however it's selected on game
#553 [15:11] <CubeTheThird> Waxidd, that's something you'd have to bring up with the server provider
#554 [15:12] <CubeTheThird> Waxidd, normally that means either your authentication details changed, or the server is running in offline mode
#555 [15:12] <Waxidd> alright thanks for the tips cube !
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#560 [15:24] * ReDiculous [webchat@71-81-183-178.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#561 [15:24] <ReDiculous> Is there any way to get the email of an old account, its currently impossible for me to migrate the account to the newer version without it.
#562 [15:25] * Tommyspadi [webchat@net-93-151-154-27.cust.dsl.teletu.it] has joined #minecrafthelp
#563 [15:25] <CubeTheThird> ReDiculous, you'll have to contact Mojang support for assistance with that
#564 [15:25] <CubeTheThird> ??> ReDiculous mojang/email
#565 [15:25] <Mightyena> ReDiculous: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#566 [15:25] <Mightyena> ReDiculous: Note: Do NOT send more than one at a time.
#567 [15:25] <CubeTheThird> ReDiculous, instead of entering the account email, use one you can currently access, and explain in the comments
#568 [15:26] <ReDiculous> Alright, thank yall!
#569 [15:26] <Tommyspadi> how can I allocate more RAM to minecraft?
#570 [15:27] <CubeTheThird> Tommyspadi, in the game launcher, under Installations, edit the one you want to change the memory for
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#577 [15:39] <The_a> ok I cant seem to use minecraft becouse when I start it it says something about drivers not being the right format (info) https://paste.gg/p/anonymous/d4d7faf3d3174ba5bc13f2cf34654453
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#579 [16:03] * artie [webchat@122-60-7-69-adsl.sparkbb.co.nz] has joined #minecrafthelp
#580 [16:04] <artie> I have bedrock now on PS4. My xbox friend can see me as friend and invite me. I can friend him but he does not show as friend on the PS4. He does show as friend on xbox live microsoft account.
#581 [16:08] * jnorty [webchat@c-73-247-141-38.hsd1.il.comcast.net] has joined #minecrafthelp
#582 [16:08] <jnorty> hello?
#583 [16:09] <artie> Hello! Can you help? :)
#584 [16:09] <jnorty> currently having issues getting the game to actually launch. i click on the launcher and the little circle pops up saying my computer is doing something but it goes away and nothing happens
#585 [16:10] <artie> Well I can at least play. But not with my one xbox friend who has minecraft.
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#589 [16:33] <Nia4> Hello, I haven't used minecraft in a long while but did purchase it in December of 2014. I cannot remember the password to my minecraft account but still have the email from that time and the receipt. Can you please help me recover the account?
#590 [16:33] <CubeTheThird> Nia4, have you tried resetting the password?
#591 [16:34] <Cruc1f1x> Hello, I do not receive a security reset email at my email address. Can you help me?
#592 [16:34] <CubeTheThird> Cruc1f1x, how long have you been waiting for it?
#593 [16:34] <Nia4> I've been waiting for a while
#594 [16:35] <CubeTheThird> Nia4, only questions with your name are for you
#595 [16:35] <Nia4> Ive tried resetting the pasword but it isn't sent to my account
#596 [16:35] <Nia4> Okay
#597 [16:35] <CubeTheThird> Nia4, and you've checked your junk/spam folder/
#598 [16:35] <Nia4> There is nothing in my junk/spam folder either
#599 [16:35] <Cruc1f1x> from 2 December
#600 [16:35] <Nia4> :(
#601 [16:35] <CubeTheThird> you'll have to contact Mojang support
#602 [16:35] <CubeTheThird> ?? mojang/email
#603 [16:35] <Mightyena> mojang/email: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#604 [16:35] <Mightyena> mojang/email: Note: Do NOT send more than one at a time.
#605 [16:36] <Nia4> I've played the game before, just haven't in a long time
#606 [16:36] <Nia4> kk thanks!
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#608 [16:36] <Cruc1f1x> I've tried it before, but I haven't received any answer yet.
#609 [16:36] <CubeTheThird> if you do not receive the automated response email, you'll need to send in a request under a different email address
#610 [16:37] <Cruc1f1x> And will it not matter if I give a mail address with paypal account I paid minecraft?
#611 [16:38] <CubeTheThird> Cruc1f1x, use a different email than the one you tried, but specify the account email in the comments
#612 [16:38] <Cruc1f1x> CubeTheThird Well, I'm going to try it if it doesn't work by tomorrow I'll write to you. Thank you for your help.
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#615 [17:29] * Will [webchat@pool-108-2-109-17.phlapa.fios.verizon.net] has joined #minecrafthelp
#616 [17:30] <Will> i logged into my account to download minecraft on my pc again and it is only letting me buy minecraft and not download it what should i do?
#617 [17:37] <Will> i was just able to download it from the down loader that was already on my pc after i clean reset but i still cant download it from the website
#618 [17:37] * That_guy [webchat@c-98-217-18-197.hsd1.ma.comcast.net] has joined #minecrafthelp
#619 [17:37] <That_guy> does any one know why minecraft launcher wont open
#620 [17:38] <Will> have you tried to re download it?
#621 [17:38] <That_guy> yeah
#622 [17:38] <Will> like does it just not open?
#623 [17:39] <That_guy> yeah it just refuses to open no matter what I do
#624 [17:39] <Will> try to completely remove it from your pc then download it again
#625 [17:39] <That_guy> ok will try thank you
#626 [17:40] * kcisme1 [webchat@67.184.110.130] has joined #minecrafthelp
#627 [17:41] <kcisme1> My minecraft won't open at all- like NOTHING happens when I try to open the .exe? I uninstalled minecraft, reinstalled it. Nothing. I tried reinstalling java too, but still nothing? I'm not sure what to do beyond that.
#628 [17:42] <Will> minecraft the game or the launcher?
#629 [17:42] <Will>
#630 [17:42] <kcisme1> nothing opens at all
#631 [17:43] <kcisme1> the launcher doesn't open at all
#632 [17:43] <Will> and you removed it completely from to computer right?
#633 [17:44] <kcisme1> yes
#634 [17:44] <Will> have you tried to repair the files with the down loader
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#636 [17:45] <kcisme1> i mean i completely reinstalled it brand new?
#637 [17:45] <cheerios> hello
#638 [17:45] <Will> hi
#639 [17:45] <kcisme1> hi
#640 [17:45] <Will> um i really dont know whats wrong then
#641 [17:45] <cheerios> my mine craft keeps crashing
#642 [17:46] <Will> what are you doing when it happens?
#643 [17:46] <cheerios> i log onto hypixel skyblock sever then the game crashes
#644 [17:46] <cheerios> it has never happend before
#645 [17:46] <Will> have you tried loggging on to a single player world at all?
#646 [17:47] <cheerios> it still crashes
#647 [17:47] <Will> does it crash when you join anything
#648 [17:47] <cheerios> ya
#649 [17:47] <Will> have you tried to re download it
#650 [17:47] <cheerios> this is what the carsh report thing said "The game crashed whilst tesselating block model
#651 [17:47] <cheerios> Error: java.lang.NullPointerException: Tesselating block model"
#652 [17:47] <cheerios> yes i did
#653 [17:48] <Will> i have no idea what that means
#654 [17:48] <cheerios> idk what to do
#655 [17:48] <Will> have you tried to repair the files in the downloader
#656 [17:48] <cheerios> no
#657 [17:48] <Will> i had something simmiler happen and that helped
#658 [17:48] <cheerios> through control panel
#659 [17:49] <Will> i think
#660 [17:49] <Will> one sec let me open um my launcher
#661 [17:50] <cheerios> k
#662 [17:50] <Will> so type minecraft a;; the way into your search bar that clikc the minecraft downloader
#663 [17:50] <Will> all*
#664 [17:51] <Will> or minecraft installer
#665 [17:51] <cheerios> where should i type it
#666 [17:51] <Will> in to search bar
#667 [17:51] <cheerios> k
#668 [17:52] <cheerios> tdone
#669 [17:52] <Will> so do you see the installer?
#670 [17:52] <cheerios> yes
#671 [17:52] <Will> open it
#672 [17:52] <Will> then click next
#673 [17:52] <cheerios> i did
#674 [17:52] <Will> do you see the repair button?
#675 [17:53] <cheerios> ya did
#676 [17:53] <Will> try and do that
#677 [17:53] <cheerios> i re laucned mc it updated launcher and when i went in game it crashed
#678 [17:53] <Will> oh
#679 [17:53] <cheerios> after repair
#680 [17:54] * Ruby [webchat@115-188-62-141-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#681 [17:54] <Will> maybe completely delete it from your ocmputer then re download it from the site
#682 [17:54] <cheerios> ok
#683 [17:54] <Will> other then that really dont know what to do
#684 [17:55] <cheerios> thanks for the help
#685 [17:55] <Will> np
#686 [17:55] <Ruby> I purchased the game (Java) and downloaded it for my kid, however I'm unable to open after installation. Troubleshooting comes up with no errors. Help!?!?!
#687 [17:55] <cheerios> volunteer-run
#688 [17:56] <cheerios> does it crash
#689 [17:56] <Will> like it just dosent opne
#690 [17:56] <Ruby> it doesnt even open at all
#691 [17:56] <Will> this seems to be commen
#692 [17:56] <Will> common
#693 [17:56] <cheerios> it a bug
#694 [17:56] <Will> yea
#695 [17:57] <Will> im not sure how to fix it
#696 [17:57] <kcisme1> i am having that problem: it won't open at all
#697 [17:57] <kcisme1> WAIT
#698 [17:57] <kcisme1> y'all. i got it.
#699 [17:57] <Will> iv been here 20 minutes and like people joined with like the same problem
#700 [17:57] <Ruby> How can I fix it? Can i get a refund or something? Paying $40 for a game that doesn't work seems a bit shite
#701 [17:57] <Absol> Ruby: Please keep it civil
#702 [17:58] <Will> iv never personaly had that problem on my pc
#703 [17:58] <Ruby> How can I fix it? Can i get a refund or something? Paying $40 for a game that doesn't work sucks
#704 [17:59] <kcisme1> So i went in and uninstalled minecraft, uninstalled every minecraft mod, and deleted every minecraft file (including the .minecraft roaming) then i went to the minecraft site and reinstalled it
#705 [17:59] <Will> did it do anything?
#706 [18:00] <kcisme1> the launcher has opened, now i'm downloading game
#707 [18:00] <kcisme1> which is more than happened before
#708 [18:00] <Will> thats good
#709 [18:00] <Will> you couldnt open it at all right?
#710 [18:00] <kcisme1> correct
#711 [18:00] <Will> lets hope it worked
#712 [18:01] <Ruby> let me know the verdict and I'll try do the same. Good luck! Fingers crossed!
#713 [18:01] <Will> so ruby try to re download the game
#714 [18:01] <cheerios> if the game does not open some times its because you dont have enough ram or video memory
#715 [18:01] <Will> to run the game?
#716 [18:02] <cheerios> ya
#717 [18:02] <Will> that makes sense
#718 [18:02] <cheerios> the ram is super important though
#719 [18:02] <Will> are there a 32 but an 64 bit versions of minecraft?
#720 [18:02] <cheerios> no there is not
#721 [18:02] <kcisme1> IT OPENED
#722 [18:03] <Will> Yea
#723 [18:03] <Ruby> I have plenty of space for the game to run. We were previously playing Sims 4 and Sims 3 on this computer, but the kids decided they wanted Minecraft so one has the sims on theirs, and this computer is for Minecraft
#724 [18:03] <Will> space and ram/video memory are differnt
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#726 [18:03] <Will> different
#727 [18:03] * Parker [webchat@knbgon2104w-lp140-01-64-228-138-40.dsl.bell.ca] has joined #minecrafthelp
#728 [18:03] <cheerios> because now most people have 64 and windows 7 is unsupported so 32bits are now rare
#729 [18:04] <Will> ah
#730 [18:04] <Will> ok i thought there where but when i just tried downloading the game i hadent seen it
#731 [18:04] <Parker> i use to have mine craft on this account and i just got a new computer and trying to download it again but it says that i have to buy it!
#732 [18:05] <Will> i had the same problem
#733 [18:05] <Will> but i clean reset my pc and kept files
#734 [18:05] <Will> so i still had the installer
#735 [18:05] <Will> still cant download from site
#736 [18:05] <Parker> i have a whole new gaming comeputer
#737 [18:05] <Will> yea i still am having that problem
#738 [18:05] <cheerios> what gpu cpu and how much ram
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#740 [18:06] <Parker> and i want to re download it but i am not buying it again
#741 [18:06] <Will> i am unable to help sry
#742 [18:06] <SparkyDabs710> ayyye so my minecraft launcher wont open at all, ive tried re-installing and nothing changed. i get a loading circle for 2 seconds then nothing happens
#743 [18:06] <Will> beacuse im having that problem and dont no how to fix it
#744 [18:07] <SparkyDabs710> tried installing java again too
#745 [18:07] <cheerios> gb
#746 [18:07] <Ruby> currently uninstalling
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#749 [18:08] <Ruby> will also check if java needs an update
#750 [18:08] <Will> ok
#751 [18:08] <Will> also how are uninstalling
#752 [18:09] <Ruby> uninstalling via add and remove programs
#753 [18:09] <Will> ok
#754 [18:10] <Ruby> ook have successfully uninstalled it
#755 [18:10] <Will> now go to the minecraft site and re download it and you should haopfully be good to go
#756 [18:10] <Will> hopefully
#757 [18:12] <Ruby> its trying to charge me again???????
#758 [18:13] <Will> are you logged into your account?
#759 [18:13] <Ruby> yes
#760 [18:13] <Will> um
#761 [18:13] <Will> type 'Minecarft' into your search bar
#762 [18:14] <Ruby> on my computer?
#763 [18:14] <Will> yea
#764 [18:14] <Will> do you see a minecraft installer?
#765 [18:15] <Ruby> yes
#766 [18:15] <Will> click it
#767 [18:16] <Will> the go through it and download inecraft agaain
#768 [18:16] <Will> i am having that problem on my pc atm i have had the game for 5 years i just went to downolad it and i only have the optin to buy
#769 [18:16] <Ruby> ok thanks, phew
#770 [18:17] <Will> thats how i did it
#771 [18:17] <Will> but for now you cant download it from the minecraft site
#772 [18:17] <Will> i think its a bug
#773 [18:17] <Will> also can you open minecraft now
#774 [18:17] <Ruby> thats ridiculous that say if your computer had to be reset, you'd lose that installer meaning you'd have to buy it again. Silly it doesn't save in the cloud in your log in on minecraft
#775 [18:18] <Will> i clean reset my computer
#776 [18:18] <Will> but i kept my files
#777 [18:18] <Will> so it deleted minecraft but not the installer
#778 [18:18] <Will> to i went download it and couldnt
#779 [18:18] <Ruby> nope not working
#780 [18:18] <Will> do you know how much ram you have in you computer?
#781 [18:20] <Ruby> 4gb
#782 [18:21] <Will> i think it should be enough it might not be one sec
#783 [18:21] <Will> yea the only thing you should run into there is some lag but it should play just fine
#784 [18:22] <Ruby> it was enough on my old computer before it fried out after the cooling system failed. was like 7yrs old haha
#785 [18:22] <Will> try and open the installer backup and repair the fiels
#786 [18:22] <Ruby> can you give me a step-by-step on how to do that please?
#787 [18:22] <Will> go to seach bar
#788 [18:22] <Will> and type minecraft
#789 [18:23] <Will> like we did before
#790 [18:23] <Ruby> yup
#791 [18:23] <Will> now you should be able to repair it
#792 [18:24] <Ruby> so right click on the installer and 'repair'?
#793 [18:24] <Will> also i just found out how to download minecraft from the site you have to go to the redeem code button next to your account and click that and you can download it
#794 [18:24] <Will> yes
#795 [18:25] <Ruby> oh, i did that earlier and it didnt do a thing. But I'll try again
#796 [18:25] <Will> when you had the game or before
#797 [18:25] <Ruby> just before i jumped on the site asking for help
#798 [18:25] <Will> hm
#799 [18:26] <Ruby> trouble-shooting didnt show any errors either
#800 [18:26] <Will> i just did it and it gave me the 'You already own minecraft screen' and a download option
#801 [18:27] <Will> have you tried the redeem thing?
#802 [18:27] <Ruby> trying it now
#803 [18:28] <Will> k
#804 [18:29] <Will> do you see it?
#805 [18:29] <Ruby> yes
#806 [18:30] <Will> does it give you the option?
#807 [18:30] <Will> to download
#808 [18:30] <Ruby> yes, so im removing the previous installer off and reinstalling it now
#809 [18:30] <Will> ok
#810 [18:31] <Will> it worked for the other person so i hope that it will work here
#811 [18:32] <Ruby> fingers crossed
#812 [18:34] <Ruby> :( downloaded but once again unable to open
#813 [18:35] <Will> and you removed it all the way before reinstalling?
#814 [18:35] <Ruby> yes
#815 [18:36] <Will> press home and r at the same time
#816 [18:36] <Will> the type '%appdata%' into it
#817 [18:37] * nick4 [webchat@91.110.77.23] has joined #minecrafthelp
#818 [18:38] <Will> that should take you to the roming folder then delete the .minecraft the try re downloading it
#819 [18:38] <Will> hi nick
#820 [18:38] <Will> bye nick
#821 [18:39] <Ruby> what about the t.launcher?
#822 [18:39] <Will> i would keep them jujst incase
#823 [18:40] <Will> wait what is t.launcher
#824 [18:40] <Ruby> .tlauncher is the free copy of minecraft she had previously before i purchased it
#825 [18:41] <Will> oh that doesnt matter you can keep it
#826 [18:41] <Will> or delete it it just a demo that you can play for an hour
#827 [18:42] <Ruby> so what do i do now?
#828 [18:43] <Will> go back to the site and download it
#829 [18:43] <Ruby> ok
#830 [18:43] <Will> i have to in a min or 2 so i hope tis works
#831 [18:44] <Will> go*
#832 [18:44] <Ruby> ok thank you so much for your time, will :) hopefully it works
#833 [18:46] <Will> ill stay to see if it work
#834 [18:46] <Will> s
#835 [18:47] <Will> is it downloaded?
#836 [18:47] <Ruby> omg yes!!! success!!! thank you soooo much for your help! kids gonna be stoked!
#837 [18:48] <Will> hope the like it
#838 [18:48] <Will> gtg bye
#839 [18:48] <Ruby> see ya!
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#843 [18:55] * PINCHTURTLE [webchat@c-73-45-84-155.hsd1.il.comcast.net] has joined #minecrafthelp
#844 [18:56] <apostolum> i cannot login my account a many days ago
#845 [18:56] * BrennaXGaming [webchat@cpe-24-24-200-89.socal.res.rr.com] has joined #minecrafthelp
#846 [18:57] * Rose [webchat@c-67-186-213-28.hsd1.ut.comcast.net] has joined #minecrafthelp
#847 [18:57] <apostolum> xbox login says: something is wrong. try one more time or try in xbox.com
#848 [18:57] <Rose> I just got minecraft on my Windows laptop for the first time and when I press play it loads and then stops and crashes
#849 [18:57] <BrennaXGaming> What do I need to do to refund my Mine craft Java Edition Server? I just bought it an hour ago.
#850 [18:57] <apostolum> my account is the same at one year
#851 [18:58] <BrennaXGaming> *Account
#852 [18:58] * Guccievan [webchat@d75-157-207-99.bchsia.telus.net] has joined #minecrafthelp
#853 [18:59] <BrennaXGaming> Hello?
#854 [18:59] <apostolum> this support is terrible...
#855 [18:59] <apostolum> my god
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#858 [19:00] <Guccievan> Hello, I recently purchased one of the maps available On the Minecraft PS4 store and it is not letting me create the world
#859 [19:01] <Guccievan> Whenever I click on the create world button it says initializing world template
#860 [19:01] * Rose [webchat@c-67-186-213-28.hsd1.ut.comcast.net] has quit. (Client Quit)
#861 [19:01] <Guccievan> Can somebody help me
#862 [19:01] <Guccievan> can somebody help me
#863 [19:04] <BrennaXGaming> Thanks for the help. Not. Terrible Service.
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#866 [20:09] <BlockFox> Alright, so I just downloaded the linux launcher, but it crashes before ever giving me a prompt. per launcher_log.txt:
#867 [20:09] <BlockFox> [Info: 2019-12-14 02:03:55.354501896: LauncherMain.cpp(178)] Running Launcher
#868 [20:09] <BlockFox> [Error: 2019-12-14 02:03:55.355144870: LauncherMain.cpp(183)] Failed to initialize network
#869 [20:11] <BlockFox> I do not have a firewall, and using openJDK 8
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#873 [20:49] * xoizin [webchat@host-78-144-120-7.as13285.net] has joined #minecrafthelp
#874 [20:49] <xoizin> hey I can't get into my account
#875 [20:49] <xoizin> please help
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#878 [21:21] * BobTheOne [webchat@192.119.168.217] has joined #minecrafthelp
#879 [21:21] <BobTheOne> hello
#880 [21:21] <BobTheOne> So for the past 2 weeks i have been having a very very annoying issue
#881 [21:22] <BobTheOne> whenever i play minecraft it logs me out
#882 [21:22] <BobTheOne> this means i cannot play any servers
#883 [21:22] <yoyo2359> I just bought mincraft for pc Java. The launcher will start but when I click play I get error 65542. I have downloaded all the latest drivers from the manufactuerer and I don't know what else to try. Please help
#884 [21:22] <BobTheOne> I just got perm banned mon hypixel
#885 [21:24] <BobTheOne> can somebody help?
#886 [21:24] <BobTheOne> please
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#888 [21:30] * BobTheOne [webchat@c-73-157-87-59.hsd1.wa.comcast.net] has joined #minecrafthelp
#889 [21:30] <BobTheOne> hello
#890 [21:30] * Nish [webchat@c-73-41-89-72.hsd1.ca.comcast.net] has joined #minecrafthelp
#891 [21:30] <BobTheOne> I have had a very bad issue
#892 [21:31] <Nish> i have not been able to log into my account on this pc
#893 [21:31] <BobTheOne> me too
#894 [21:31] <BobTheOne> you cant connect t servers right?
#895 [21:31] <Nish> its worked on all other devices except this one, even the website wont let me log in
#896 [21:31] <BobTheOne> ya
#897 [21:31] <Nish> i cant even start launching the game
#898 [21:31] <BobTheOne> oh shoot
#899 [21:32] <Nish> like the launcher opens, but the log in doesnt at all
#900 [21:32] <BobTheOne> uninstall and reinstall
#901 [21:32] <Nish> ive tried, didnt work
#902 [21:32] <Nish> and that doesnt help with the website
#903 [21:32] <BobTheOne> dont know then
#904 [21:32] <BobTheOne> im not support
#905 [21:32] <Nish> i can get into mojang, but not minecraft.net
#906 [21:32] <Nish> rip me then
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#908 [21:33] <Nish> ive been waiting for minecraft customer support for a day
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#913 [21:50] <Mochu> Hello, I have a question. I recently bought Minecraft yet I cannot log into the game.
#914 [21:55] * Tchoopz [webchat@50-83-152-105.client.mchsi.com] has joined #minecrafthelp
#915 [21:55] <Mochu> https://paste.ubuntu.com/p/JQMhsnCQ9k/
#916 [21:56] <CubeTheThird> ??> Mochu info/mcleaks
#917 [21:56] <Mightyena> Mochu: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#918 [21:56] <Mightyena> Mochu: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#919 [21:57] <Tchoopz> Quick question: Assuming you bought an 'Edition' Minecraft on accident and not the original is not entitlement to a refund, correct?
#920 [21:57] <CubeTheThird> Tchoopz, you mean you purchased the wrong edition?
#921 [21:58] <Tchoopz> Correct.
#922 [21:58] <CubeTheThird> Tchoopz, as long as you're within the refund policy timeline (I think 10 days) that should be find to do a refund
#923 [21:58] <CubeTheThird> ??> Tchoopz account/refund
#924 [21:58] <Mightyena> Tchoopz: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#925 [21:59] <Mochu> How do I do that
#926 [21:59] <Mochu> A bit confused
#927 [21:59] <CubeTheThird> ??> Mochu win/hosts/edit
#928 [21:59] <Mightyena> Mochu: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#929 [21:59] <Mightyena> Mochu: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#930 [21:59] <Tchoopz> Thank you.
#931 [21:59] * Tchoopz [webchat@50-83-152-105.client.mchsi.com] has quit. (Client Quit)
#932 [22:01] <Mochu> okay then?
#933 [22:01] <CubeTheThird> Mochu, in that file, remove the lines that have mojang in it
#934 [22:01] <Mochu> what would happen if I delete the entire thing
#935 [22:02] <CubeTheThird> Mochu, should be fine
#936 [22:02] <Mochu> okay what happens now?
#937 [22:02] <CubeTheThird> Mochu, after saving that, try logging in again
#938 [22:03] <Mochu> o it works
#939 [22:03] <CubeTheThird> awesome
#940 [22:03] <Mochu> thank you
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#944 [22:08] <nish6> I am trying to login on my laptop on minecraft.net and nothing happens
#945 [22:08] <CubeTheThird> nish6, are you using a VPN/Proxy?
#946 [22:08] <nish6> no
#947 [22:08] <CubeTheThird> ??> nish6 tools/hjt
#948 [22:08] <Mightyena> nish6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#949 [22:08] <Mightyena> nish6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#950 [22:09] <nish6> ok i am going to run it give me a minute
#951 [22:10] <nish6> https://paste.ubuntu.com/p/dzSj6YGPJb/
#952 [22:11] <CubeTheThird> ??> nish6 info/mcleaks
#953 [22:11] <Mightyena> nish6: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#954 [22:11] <Mightyena> nish6: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#955 [22:14] * pazza [webchat@76-250-229-213.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#956 [22:15] <pazza> I need help I wanted to know if the windows 10 free redeem code will be resupplied soon ive been trying to redeem for about a week and it hasnt restocked i guess if i could get some help
#957 [22:16] <CubeTheThird> pazza, all we know is that they are working on a fix. We don't have an ETA
#958 [22:17] <pazza> okay I will keep trying for a little bit longer
#959 [22:18] <nish6> thank you so much! it was a dark time when i was trying to pirate this amazing game. i got it for my birthday from my very generous friends. I couldn't thank you more for helping me get this to work.
#960 [22:18] <CubeTheThird> nish6, awesome!
#961 [22:18] <CubeTheThird> nish6, awesome!
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#964 [22:40] <grondak> hi all, - using Java edition. Windows username is "still" (no special characters). log says: "GameCallbacks.cpp(142)] Launcher/launcher (main) Info Error: Could not find or load main class net.minecraft.client.main.Main"
#965 [22:41] <mattym> grondak, Did the username previously have a special character in it?
#966 [22:41] <grondak> I don't think so
#967 [22:41] <mattym> grondak, Two logs I want you to get.
#968 [22:41] <grondak> all the user directories point to plain "still" (so do path entries)
#969 [22:41] <mattym> ??> grondak launcher/log
#970 [22:41] <Mightyena> grondak: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#971 [22:42] <mattym> ??> grondak tools/hjt
#972 [22:42] <Mightyena> grondak: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#973 [22:42] <Mightyena> grondak: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#974 [22:42] <grondak> aight. I'll do these in the morning bc the dog just gave me the "gotta go out right now" sign. :) Ty & I'll be back tomorrow mornin.
#975 [22:44] <grondak> ty mattym (copied requests)
#976 [22:44] <grondak> gn
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#980 [23:08] <Fox1> Hi, when I try to redeem my code for the Windows 10 version, it tells me that they "have temporarily run out of gift codes"? Is there anything I can do about this?
#981 [23:08] <SYKIK> I'm trying to claim minecraft windows 10 edition but I keep getting the message Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#982 [23:08] <Fox1> ^Same
#983 [23:09] <Andrio> Fox1, no
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#985 [23:37] * VICTOR [webchat@host-61-71-38-36.static.kbtelecom.net] has joined #minecrafthelp
#986 [23:38] <VICTOR> I can't get a win10 code Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#987 [23:39] * Cynny [webchat@67-60-130-29.cpe.sparklight.net] has joined #minecrafthelp
#988 [23:40] <VICTOR> I can't get the win10 code
#989 [23:41] <VICTOR> it's show ""Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#990 [23:41] <Cynny> I bought minecraft earlier today on the website from my phone but I can log in anywhere else besides my phone.
#991 [23:41] <Cynny> I bought minecraft earlier today on the website from my phone but I can log in anywhere else besides my phone.
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#993 [23:51] * vix [webchat@S0106602ad08ef88a.cg.shawcable.net] has joined #minecrafthelp
#994 [23:52] <vix> can you move the line of a biome back to where it was?