#1 [00:27] * fatpanda815 [webchat@client-72-251-173-22.consolidated.net] has joined #minecrafthelp
#2 [00:30] <fatpanda815> Hi! Recently, my minecraft has just been launching with a white screen and softlocking as it tries to load. When i force close it, i am not able to see crash logs or anything but the launcher. Originally I thought it was a outdated Java, but even after reinstalling both Java and Minecraft, That doesnt seem to be the case. I know this is very lit
#3 [00:30] <fatpanda815> tle information to work with but any help is appreciated
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#5 [01:09] * VICTOR [webchat@host-61-71-38-36.static.kbtelecom.net] has quit. (Quit: webchat.esper.net)
#6 [01:51] * Mephilis [webchat@65.49.138.23] has joined #minecrafthelp
#7 [01:51] <Mephilis> unable to find or load patchy1.1.jar
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#9 [02:06] * Arvin [webchat@107-197-144-245.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#10 [02:08] <Arvin> Whenever I try to login to my Microsoft account on my PS4 it gives me the message, We tried to sign you in to your Microsoft account, but something went wrong.
#11 [02:54] * Benzyy [webchat@c27-253-103-191.carlnfd2.nsw.optusnet.com.au] has joined #minecrafthelp
#12 [02:55] <Benzyy> Hi, I play on a laptop and after changing me game from 1.14 to 1.15 I had no voluma for my game and figure out why. Been searching online for ages and no methods have helped!!
#13 [03:07] * ozzy [webchat@88.97.0.132] has joined #minecrafthelp
#14 [03:08] * Patrick [webchat@87.243.134.224] has joined #minecrafthelp
#15 [03:08] <ozzy> please where do i find the updated server download for java 1.15
#16 [03:09] <Patrick> hey i want to play the new buzzy bees update for PC, so please where can i update/download it to play ?
#17 [03:09] * ozzy [webchat@88.97.0.132] has quit. (Client Quit)
#18 [03:19] <Andrio> Patrick, do you have Minecraft: Java Edition?
#19 [03:22] * ozzy [webchat@88.97.0.132] has joined #minecrafthelp
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#21 [05:39] * OnceLenny [webchat@31-10-150-253.cgn.dynamic.upc.ch] has joined #minecrafthelp
#22 [05:39] <OnceLenny> Hello Guys i have a technical problem with my Minecraft or Minecraft files
#23 [05:40] <OnceLenny> I tried a lot of things try to solve the problem but nothing has worked.
#24 [05:46] * Lubu88 [webchat@xdsl-31-165-227-189.adslplus.ch] has joined #minecrafthelp
#25 [05:53] <Lubu88> i played Minecraft years ago, but cant log in with my new computer...
#26 [05:53] <Lubu88> I migratet the account onec but i dont know my PW and if i request a PW change mail, nothing happens..
#27 [05:54] * Lubu88 [webchat@xdsl-31-165-227-189.adslplus.ch] has quit. (Quit: webchat.esper.net)
#28 [06:20] <OnceLenny> Hello Guys i have a technical problem with my Minecraft or Minecraft files
#29 [06:21] <OnceLenny> I tried a lot of things try to solve the problem but nothing has worked.
#30 [06:28] * NoobAura [webchat@p57878967.dip0.t-ipconnect.de] has joined #minecrafthelp
#31 [06:31] <NoobAura> hello i can't log in to my pc. But on my cell phone or on friends' pcs. I hope for help.
#32 [06:41] * Verloren [webchat@109.63.129.203] has joined #minecrafthelp
#33 [06:46] * Fluxi [webchat@81-232-97-101-no120.tbcn.telia.com] has joined #minecrafthelp
#34 [06:47] <Fluxi> I can't log in just saying my mail or password is wrong but changed my code and waited 1 hour + my mail is right
#35 [06:48] <Fluxi> Can someone help me?
#36 [06:53] * Fluxi [webchat@81-232-97-101-no120.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#37 [07:06] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#38 [07:35] * NoobAura [webchat@p57878967.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#39 [07:41] <Greymagic27> OnceLenny, Hi. What's the issue?
#40 [07:41] * OnceLenny [webchat@31-10-150-253.cgn.dynamic.upc.ch] has quit. (Quit: webchat.esper.net)
#41 [08:48] * UnnamedPerson [webchat@pool-72-83-148-125.washdc.fios.verizon.net] has joined #minecrafthelp
#42 [08:49] <UnnamedPerson> when i launch minecraft it goes to 90% on the loading screen and then crashes
#43 [08:55] * Macuser [webchat@90.246.110.221] has joined #minecrafthelp
#44 [08:58] <Macuser> Hi, every time I try to launch minecraft the launcher "quits unexpectedly". Mac os catalina(fully updated, launcher re-downloaded (latest version),
#45 [08:59] <Macuser> I have tried google etc but can't find a solution. Any ideas gratefully received
#46 [09:00] * Dior [webchat@62-64-199-47.dynamic.dial.as9105.com] has joined #minecrafthelp
#47 [09:02] <Dior> Hey guys just wondering ive been trying to claim my free copy of windows version of Minecraft as i bought the game in 2017. And whenever i try and claim it, it says "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!" as i have be
#48 [09:02] <Dior> en trying this for a month nothing has changed does anyone know how to get a code for this as i want to play with my freinds on xbox.
#49 [09:06] * UnnamedPerson [webchat@pool-72-83-148-125.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#50 [09:30] * shadd_56123 [webchat@60-241-8-226.tpgi.com.au] has joined #minecrafthelp
#51 [09:33] <shadd_56123> I already own a copy of minecraft Java Editon purchased years ago, i have linked mojang account and now can not log in USername and pasword incorect i have tried to reset pasword but idont receive a email and i have my transaction id if that helps
#52 [09:56] * Danrocks714 [webchat@pool-173-62-203-196.phlapa.fios.verizon.net] has joined #minecrafthelp
#53 [09:57] * PulverOfficial [webchat@ip-37-201-6-77.hsi13.unitymediagroup.de] has joined #minecrafthelp
#54 [09:59] <PulverOfficial> Hello i have a problem
#55 [10:00] * thexouba [webchat@248.red-88-3-129.dynamicip.rima-tde.net] has joined #minecrafthelp
#56 [10:00] <PulverOfficial> 166/5000
#57 [10:00] <PulverOfficial> Whenever I tap my minecraft to start playing, the game starts but it does not load to 100 percent, so the loading bar may be 90 percent.
#58 [10:04] <thexouba> Hey! I have installed Minecraft Java version for windows and i cannot run it in my Windows 10. I cannot open the Launcher, and I have checked the compatibility properties and i can only choose between windows 8, 7, vista, XP, 98 and 95.
#59 [10:08] <PulverOfficial> I have the new version from java
#60 [10:10] <PulverOfficial> Excuse me my bad english i am from germany. I have updated all drivers mnecraft and java too
#61 [10:11] * Thom [webchat@host86-191-132-211.range86-191.btcentralplus.com] has joined #minecrafthelp
#62 [10:11] <Thom> hello
#63 [10:12] <Thom> I can't log on to my Minecraft account that I have successfully logged onto on this computer before with the same password and username
#64 [10:13] <Thom> and I cant remember the email I used when I made the account because it was so long ago
#65 [10:17] * PulverOfficial [webchat@ip-37-201-6-77.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#66 [10:19] * Dior [webchat@62-64-199-47.dynamic.dial.as9105.com] has quit. (Quit: webchat.esper.net)
#67 [11:03] * Elija [webchat@157.134.199.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#68 [11:03] <Elija> in german?
#69 [11:03] <Elija> i will start The mc launcher but dosent go on
#70 [11:12] <Elija> i can wait xD
#71 [11:16] * ProfessorXavier [webchat@76.125.44.108] has joined #minecrafthelp
#72 [11:17] <ProfessorXavier> refund
#73 [11:17] <Elija> and?
#74 [11:17] * Foxy [webchat@cpe-172-100-192-57.nycap.res.rr.com] has joined #minecrafthelp
#75 [11:17] <ProfessorXavier> bought the wrong edition
#76 [11:18] * Foxy is now known as Guest81913
#77 [11:18] <Elija> ????
#78 [11:18] <ProfessorXavier> need help
#79 [11:18] <ProfessorXavier> what are confused about?
#80 [11:18] * Guest81913 [webchat@cpe-172-100-192-57.nycap.res.rr.com] has quit. (Client Quit)
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#82 [11:31] * Ribizli [webchat@catv-178-48-160-205.catv.broadband.hu] has joined #minecrafthelp
#83 [11:33] <Ribizli> Hi! I bought a Minecraft Java global key on G2A.com. I downloaded MC from mojang site, setup it, but the game isn't start :( My pc is good enough technically, my java is 1.8.0_231. What's the problem? (sorry for my weak english, im from Hungary)
#84 [11:41] * Ribizli [webchat@catv-178-48-160-205.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#85 [11:47] * Ribizli [webchat@catv-178-48-160-205.catv.broadband.hu] has joined #minecrafthelp
#86 [11:56] * Danrocks714 [webchat@pool-173-62-203-196.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#87 [12:01] * dan [webchat@cpe-104-173-96-40.socal.res.rr.com] has joined #minecrafthelp
#88 [12:02] <dan> its says my code was already redeemed
#89 [12:03] * JazzyChalice732 [webchat@net-93-71-235-126.cust.vodafonedsl.it] has joined #minecrafthelp
#90 [12:05] <JazzyChalice732> skin do not reload and i can not open marcketplace.
#91 [12:05] * Adurocruor [webchat@c-98-242-252-126.hsd1.fl.comcast.net] has joined #minecrafthelp
#92 [12:07] <Adurocruor> I am getting 'there is an error with you account' error number -3 There is an id number but i am unsure if I should post that here
#93 [12:09] * Yu [webchat@86.27.228.140] has joined #minecrafthelp
#94 [12:09] <Yu> Whats error -3
#95 [12:09] <Adurocruor> no clue
#96 [12:10] * JazzyChalice732 [webchat@net-93-71-235-126.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#97 [12:11] <Yu> It wont let me use market place or find my previously bought skins, also their is nothing about it on the help page
#98 [12:12] <Adurocruor> ok I am getting the same thing
#99 [12:12] <Adurocruor> Maybe the servers are down?
#100 [12:16] * ecktorin [webchat@177.248.236.65] has joined #minecrafthelp
#101 [12:17] * Sinister_ [webchat@176.252.135.208] has joined #minecrafthelp
#102 [12:17] <ecktorin> i cant login to minecraft.net
#103 [12:17] <ecktorin> i want to buy the game but i cant acces
#104 [12:17] <ecktorin> and i dont know why
#105 [12:18] <Sinister_> Im having account issues on the ps4 edition of minecraft
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#107 [12:19] * ecktorin [webchat@177.248.236.65] has quit. (Client Quit)
#108 [12:27] * posucraft [webchat@186.11.34.44] has joined #minecrafthelp
#109 [12:27] <posucraft> hello, i need help
#110 [12:27] <posucraft> the verify acount code dont work
#111 [12:27] <posucraft> and i cant enter to my account
#112 [12:28] <posucraft> hello?
#113 [12:41] * Adurocruor [webchat@c-98-242-252-126.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#114 [12:43] * TheSovietBear [webchat@99-26-145-95.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#115 [12:50] <TheSovietBear> When I open the launcher and hit play, the game begins to load, almost finishes, then it either says "Java(TM) SE binary is not responding" or lets me into the game. When I am in the game, if I try to load onto a server it will give me the same message
#116 [12:51] * Lila [webchat@90.192.159.164] has joined #minecrafthelp
#117 [12:51] <Lila> hello can I make a refund?
#118 [12:52] <Lila> CAN I MAKE A REFUND NOW
#119 [12:53] * Lila [webchat@90.192.159.164] has quit. (Client Quit)
#120 [12:59] * thexouba [webchat@248.red-88-3-129.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#121 [13:03] * IanAwesome541 [webchat@c-174-57-82-65.hsd1.nj.comcast.net] has joined #minecrafthelp
#122 [13:03] <IanAwesome541> Hi, I updated to the latest Android version of Minecraft and now I have an account error. It will not connect to the Marketplace so I don't have my skins or coins. Error -3
#123 [13:16] * Slouce [webchat@150-8-50-84.dyn.estpak.ee] has joined #minecrafthelp
#124 [13:17] <Slouce> hi, was wondering if you could help me with an iron farm problem
#125 [13:21] <Slouce> if i add husk, only the bottom right one works, if it works at all
#126 [13:21] <Slouce> https://www.upload.ee/files/10847274/2019-12-12_23.39.12.png.html
#127 [13:21] <Slouce> can add world download aswell
#128 [13:22] * TheSovietBear [webchat@99-26-145-95.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#129 [13:22] * Gael [webchat@189.232.29.100] has joined #minecrafthelp
#130 [13:23] <Gael> When are new free minecraft windows 10 codes going to come out?
#131 [13:24] * Slouce [webchat@150-8-50-84.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#132 [13:32] * IanAwesome541 [webchat@c-174-57-82-65.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#133 [13:34] * Davidp [webchat@cpe-67-240-128-181.rochester.res.rr.com] has joined #minecrafthelp
#134 [13:36] <Davidp> I already have minecraft purchased on another computer on this account but the website is trying to charge me again for it
#135 [13:38] * Davidp [webchat@cpe-67-240-128-181.rochester.res.rr.com] has quit. (Client Quit)
#136 [13:56] * scooter9 [webchat@S0106a84e3f6f8703.vn.shawcable.net] has joined #minecrafthelp
#137 [13:57] <scooter9> whenever I try and launch Minecraft it won't open (Mac) it says launch failed
#138 [14:07] * ernesto_ [webchat@86.124.44.79] has joined #minecrafthelp
#139 [14:08] <ernesto_> hello pls can someone help me I presst f3+t in my Minecraft world and the fps droppt to 1
#140 [14:09] * posucraft [webchat@186.11.34.44] has joined #minecrafthelp
#141 [14:09] * posucraft [webchat@186.11.34.44] has quit. (Client Quit)
#142 [14:09] <ernesto_> and its not going up since
#143 [14:13] <ernesto_> pls when you have time help me to
#144 [14:18] * itsgavin [webchat@198.37.195.131] has joined #minecrafthelp
#145 [14:18] * eddieret [webchat@047-232-143-232.res.spectrum.com] has joined #minecrafthelp
#146 [14:18] <eddieret> my minecraft isnt starting up
#147 [14:18] <itsgavin> my minecraft is appearing as unbought even though i've already purchased the game
#148 [14:20] <eddieret> my minecraftlauncher isnt opening the coursor just loads and stops and nothing happens
#149 [14:22] * itsgavin [webchat@198.37.195.131] has quit. (Client Quit)
#150 [14:25] * TheSovietBear [webchat@99-26-145-95.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
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#152 [14:28] * Gael [webchat@189.232.29.100] has quit. (Quit: webchat.esper.net)
#153 [14:31] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#154 [14:44] * eddieret [webchat@047-232-143-232.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#155 [14:46] * SideQuestPurgatory [webchat@cpe-173-175-172-193.elp.res.rr.com] has joined #minecrafthelp
#156 [14:47] <SideQuestPurgatory> My minecraft crashes right at the end of the loading splash screen
#157 [14:50] <CubeTheThird> SideQuestPurgatory, are you getting a crash reprot?
#158 [14:50] <CubeTheThird> *report
#159 [14:50] * Chaos [webchat@178.251.12.172] has joined #minecrafthelp
#160 [14:51] <SideQuestPurgatory> no
#161 [14:52] <CubeTheThird> SideQuestPurgatory, let's run a malware scan
#162 [14:52] <CubeTheThird> ??> SideQuestPurgatory av/adwcleaner
#163 [14:52] <Mightyena> SideQuestPurgatory: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#164 [14:52] <Mightyena> SideQuestPurgatory: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#165 [14:52] <Chaos> hey, how can i get an refund on a purchase, i wrote an email to the support almost 3 weeks ago with no answer
#166 [14:52] <CubeTheThird> Chaos, did you get the automated response message when you sent in the request?
#167 [14:52] <Chaos> yes
#168 [14:53] <CubeTheThird> Chaos, ok. Do you have a ticket number in that email?
#169 [14:53] <Chaos> Your support request (100681) has been received.
#170 [14:53] * SideQuestPurgatory [webchat@cpe-173-175-172-193.elp.res.rr.com] has quit. (Quit: webchat.esper.net)
#171 [14:53] <CubeTheThird> Chaos, alrighty. You'll have to wait for their response, but I'll poke someone about it see if there's anything going on. No guarantees from my end though
#172 [14:54] <Chaos> ye ok, just because it says there is a 14 day window for refund and time is past that now
#173 [14:54] <Chaos> but thanks for your help
#174 [14:54] <CubeTheThird> Chaos, it's based on when you send in the request, so you're good with that
#175 [14:54] <Chaos> okay thanks
#176 [14:54] <CubeTheThird> 👍
#177 [14:55] <Chaos> have a good day
#178 [14:55] * Clint [webchat@162.249.235.19] has joined #minecrafthelp
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#180 [14:56] <Clint> When I join my friends server my character loads in but the map doesn't load at all. I cant move all I can do is float in place! I just updated Java and the problem is still about so how can I fix this?
#181 [14:56] <CubeTheThird> Clint, for which game version?
#182 [14:57] <Clint> Java 1.15
#183 [14:57] <CubeTheThird> Clint, ok. Do you have issues with any other servers?
#184 [14:57] <Clint> no
#185 [14:58] <CubeTheThird> Clint, do you know what your ping is to your friend's server?
#186 [14:58] <Clint> It's like 30-40 the internet connection is fine I think it is just the server
#187 [14:59] <CubeTheThird> Clint, can you have your friend reboot the server?
#188 [15:00] * agus_bover [webchat@84.126.45.123.dyn.user.ono.com] has joined #minecrafthelp
#189 [15:00] <agus_bover> hi
#190 [15:00] <Clint> He isn't on right now but i can
#191 [15:00] <CubeTheThird> hello agus_bover
#192 [15:01] <agus_bover> Good afternoon, I would like to know if there is any way to solve the confusion that has been presented to me, when buying the game, I did not see the latest version, but only the java edition, and I really wanted the Windows 10 edition , it would be possible to be able to return the java edition
#193 [15:01] <agus_bover> , to be able to buy the other version that is to say the Windows 10 edition, to be able to play with my friends from my other consoles? Thank you very much for your time and for introducing the Crossover in Minecraft.
#194 [15:01] <agus_bover> A greeting.
#195 [15:02] <CubeTheThird> agus_bover, you must contact Mojang support to request a refund
#196 [15:02] <CubeTheThird> ??> agus_bover mojang/email
#197 [15:02] <Mightyena> agus_bover: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#198 [15:02] <Mightyena> agus_bover: Note: Do NOT send more than one at a time.
#199 [15:04] <agus_bover> I have sent the same message that I have sent to you to mojang, to the support email
#200 [15:04] * Maman [webchat@196.223.134.106] has joined #minecrafthelp
#201 [15:04] <Maman> can anyone help with RLCraft?
#202 [15:04] <agus_bover> ?
#203 [15:04] <Maman> since im using the twitch launcher to launch the modpack
#204 [15:05] <Maman> and i get this error
#205 [15:05] <CubeTheThird> agus_bover, then you will have to wait for their response
#206 [15:05] <CubeTheThird> ??> Maman mods
#207 [15:05] <Mightyena> Maman: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#208 [15:05] <Mightyena> Maman: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#209 [15:05] <Maman> Failed to download file, the file contents differ from what was expected.
#210 [15:05] <Maman> oh
#211 [15:05] * Maman [webchat@196.223.134.106] has quit. (Client Quit)
#212 [15:07] <agus_bover> Exactly, the last version did not appear, only the java version appeared ...
#213 [15:08] <CubeTheThird> agus_bover, we do not work for Mojang here, and thus cannot help you process a refund. You must wait for their response from your support request
#214 [15:10] * Plex [webchat@88-119-145-186.static.zebra.lt] has joined #minecrafthelp
#215 [15:11] <Plex> i dont use minecraft a long time so i dont know my user name how i can get my user name or change the name ?
#216 [15:12] <CubeTheThird> Plex, you can try resetting your password on account.mojang.com
#217 [15:12] <CubeTheThird> Plex, do that with all of your email addresses to determine which one has an account
#218 [15:12] <CubeTheThird> Plex, if that does not work, you will have to contact Mojang support
#219 [15:12] * Redhoodjin [webchat@cpe-23-240-191-175.socal.res.rr.com] has joined #minecrafthelp
#220 [15:12] <Plex> yeah i did this already but then i need my username
#221 [15:13] * agus_bover [webchat@84.126.45.123.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#222 [15:13] <Redhoodjin> I can't login my account.
#223 [15:13] <CubeTheThird> Plex, if you successfully login, your username would be displayed on account.mojang.com/me
#224 [15:13] <CubeTheThird> Plex, if no username is present, that email address does not have an account on it
#225 [15:13] <CubeTheThird> Redhoodjin, what happens?
#226 [15:13] <Redhoodjin> I changed my password but it didn't work.
#227 [15:14] <CubeTheThird> Redhoodjin, are you using a VPN/Proxy?
#228 [15:14] <Redhoodjin> No
#229 [15:14] <CubeTheThird> ??> Redhoodjin tools/hjt
#230 [15:14] <Mightyena> Redhoodjin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#231 [15:14] <Mightyena> Redhoodjin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#232 [15:14] <Plex> okey because i become a email on my email adress and then i change my password but i dont come in
#233 [15:16] <Plex> so i get the massage Great! Your old Minecraft account password has been reset. Continue to account migration but i dont come in
#234 [15:17] <Redhoodjin> https://paste.ubuntu.com/p/cq7t9KbQYj/
#235 [15:17] <CubeTheThird> Plex, ya you'll have to contact Mojang support then
#236 [15:17] <CubeTheThird> ??> Plex mojang/email
#237 [15:17] <Mightyena> Plex: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#238 [15:17] <Mightyena> Plex: Note: Do NOT send more than one at a time.
#239 [15:17] <Plex> ok thx
#240 [15:18] <CubeTheThird> Redhoodjin, hmm I'm not seeing anything overly suspicious in your report. Let's do a malware scan
#241 [15:18] <CubeTheThird> ??> Redhoodjin av/adwcleaner
#242 [15:18] <Mightyena> Redhoodjin: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#243 [15:18] <Mightyena> Redhoodjin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#244 [15:21] * Redhoodjin [webchat@cpe-23-240-191-175.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#245 [15:22] * Redhoodjin [webchat@cpe-23-240-191-175.socal.res.rr.com] has joined #minecrafthelp
#246 [15:23] <Redhoodjin> I did everything.
#247 [15:23] <Redhoodjin> I still cannot login
#248 [15:23] <CubeTheThird> Redhoodjin, any luck?
#249 [15:23] <CubeTheThird> Redhoodjin, ok. Must be throttling then
#250 [15:24] <CubeTheThird> ??> Redhoodjin login/throttle
#251 [15:24] <Mightyena> Redhoodjin: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#252 [15:24] <Mightyena> Redhoodjin: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#253 [15:26] <Redhoodjin> I waited for 1 hour and reset my password about one and a half hour ago... it didn't work.
#254 [15:26] * lead_pipe23 [~Lead@38.29.184.242] has quit. (Read error: Connection reset by peer)
#255 [15:26] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
#256 [15:27] <CubeTheThird> Redhoodjin, is this on the website, or the launcher?
#257 [15:27] <Redhoodjin> for both.
#258 [15:27] <CubeTheThird> Redhoodjin, are you on a public network, like at a school or library?
#259 [15:28] <Redhoodjin> No, I'm at home.
#260 [15:29] <CubeTheThird> Redhoodjin, can you open a cmd window?
#261 [15:30] * lilg [webchat@S010670037ed329c7.fm.shawcable.net] has joined #minecrafthelp
#262 [15:30] <lilg> is there any way to change your name before the 30 day grace period?
#263 [15:31] <Redhoodjin> I opened it
#264 [15:32] <CubeTheThird> lilg, Mojang has, at times, reversed a change it an account has been compromised
#265 [15:32] <CubeTheThird> lilg, but otherwise, no
#266 [15:32] <lilg> oh, ok
#267 [15:32] <CubeTheThird> Redhoodjin, run this command: ping authserver.mojang.com
#268 [15:32] * lilg [webchat@S010670037ed329c7.fm.shawcable.net] has quit. (Client Quit)
#269 [15:32] <Redhoodjin> Okay
#270 [15:34] <CubeTheThird> Redhoodjin, if it didn't timeout, tell me what IP address you got
#271 [15:35] <Redhoodjin> 99.84.195.68
#272 [15:35] <CubeTheThird> Redhoodjin, hmm... that looks fine...
#273 [15:36] <CubeTheThird> Redhoodjin, when you try logging in, are you getting any sort of error message?
#274 [15:36] * dan [webchat@cpe-104-173-96-40.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#275 [15:38] <Redhoodjin> It said invalid email or password.
#276 [15:38] <Redhoodjin> I just reset my password so I should be right though.
#277 [15:42] <CubeTheThird> Redhoodjin, hmm this is strange. I'm not seeing any of the normal causes for this problem. Last thing I can have you try is changing your DNS server
#278 [15:42] <CubeTheThird> ??> Redhoodjin net/dns/public
#279 [15:42] <Mightyena> Redhoodjin: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#280 [15:42] <Mightyena> Redhoodjin: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#281 [15:57] * ben [webchat@d64-180-14-250.bchsia.telus.net] has joined #minecrafthelp
#282 [15:58] * ben is now known as Guest93503
#283 [16:00] <Guest93503> I bought the full version of minecraft a while ago and now I am not able to play the full version. Whenever I log in it says I only have the demo version. What do I do?
#284 [16:00] * fner99 [webchat@47-184-101-201.dlls.tx.frontiernet.net] has joined #minecrafthelp
#285 [16:00] <CubeTheThird> Guest93503, what is your minecraft username?
#286 [16:01] <fner99> minecraft is crashing on the splash screen. tried compatibility mode and deleting the profiles file. no luck
#287 [16:02] <CubeTheThird> fner99, are you getting a crash report?
#288 [16:02] <fner99> nope
#289 [16:02] <CubeTheThird> fner99, let's do a malware scan
#290 [16:02] <CubeTheThird> ??> fner99 av/adwcleaner
#291 [16:02] <Mightyena> fner99: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#292 [16:02] <Mightyena> fner99: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#293 [16:02] <fner99> brand new computer
#294 [16:04] <CubeTheThird> fner99, in that case we can check your video drivers
#295 [16:04] <CubeTheThird> ??> fner99 win/dxdiag
#296 [16:04] <Mightyena> fner99: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#297 [16:05] <Guest93503> levi_playz
#298 [16:05] <CubeTheThird> Guest93503, ok, and when you login to account.mojang.com/me do you see your username on that page?
#299 [16:07] <Guest93503> no
#300 [16:07] <CubeTheThird> Guest93503, then you're logging in with the wrong email address
#301 [16:08] * shadd_56123 [webchat@60-241-8-226.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#302 [16:08] * fner99 [webchat@47-184-101-201.dlls.tx.frontiernet.net] has quit. (Quit: webchat.esper.net)
#303 [16:10] * Guest93503 [webchat@d64-180-14-250.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#304 [16:13] * bob [webchat@CPEa456cc3e5292-CMa456cc3e5290.cpe.net.cable.rogers.com] has joined #minecrafthelp
#305 [16:15] * Pucki [webchat@80.215.138.113] has joined #minecrafthelp
#306 [16:15] <bob> When I try to open minecraft it says glfw error 65542: WGL: the driver does not appear to support WGL. How do I fix it?
#307 [16:19] <Pucki> Hi, I can't even open minecraft. Nothing happens as I'm executing the program, also meaning there is no crash report. Running it as admin does not work. Java is updated. Haven't done any major update of any related software/graphic card & stuff. Uninstalling/reinstalling it does not seem to solve the problem either. I've been playing since 1.7, alw
#308 [16:19] <Pucki> ays worked. Been 2 weeks I can't launch it now. Any idea that may come up ?
#309 [16:24] * mago20078 [webchat@181.61.208.105] has joined #minecrafthelp
#310 [16:24] <mago20078> hello
#311 [16:29] * Gamepro5 [webchat@162-227-164-92.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#312 [16:32] * bob [webchat@CPEa456cc3e5292-CMa456cc3e5290.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#313 [16:34] <Gamepro5> Hi, it seems that after I re-installed windows 10, my Minecraft server wont work. It would run but would progressively get laggier and it would take up more and more storage until it crashes under a stack overflow error. The same issue happens on all the versions I tested it on and I am using the most basic server setup where I dont even use a BAT
#314 [16:34] <Gamepro5> file, I just let the jar file launch it for me. There is nothing more vanilla than that. Please help, I looked everywhere online but nobody has my problem it seems.
#315 [16:41] * Marissa [webchat@c-76-102-99-108.hsd1.ca.comcast.net] has joined #minecrafthelp
#316 [16:42] <Marissa> So there is a deal for Minecraft, and if you have had it longer that a year or two, you get bedrock edition for free. I have had Minecraft since 2014 and when I tried to get bedrock edition it said "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Pleas
#317 [16:42] <Marissa> e check back later!" and I have tried to check back later but I don't think that's the problem. I just want to play Minecraft with my friends. Can you please help me ?
#318 [17:09] * Griffin [webchat@ip68-1-50-247.pn.at.cox.net] has joined #minecrafthelp
#319 [17:11] <Griffin> I don't have a skins folder. I'm always Alex or Steve, and so is everyone else. I cant see custom heads or banners either I believe.
#320 [17:12] <Marissa> So there is a deal for Minecraft, and if you have had it longer than a year or two, you get bedrock edition for free. I have had Minecraft since 2014 and when I tried to get bedrock edition it said "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Pleas
#321 [17:12] <Marissa> e check back later!" and I have tried to check back later but I don't think that's the problem. I just want to play Minecraft with my friends. Can you help me, please?
#322 [17:12] * Griffin [webchat@ip68-1-50-247.pn.at.cox.net] has joined #minecrafthelp
#323 [17:13] <Griffin> I don't have a skins folder, I'm Alex or Steve, so is everyone else. I can't see custom heads or banners
#324 [17:13] * be[ [webchat@host86-140-117-115.range86-140.btcentralplus.com] has joined #minecrafthelp
#325 [17:13] <be[> hello?
#326 [17:13] <Marissa> hi
#327 [17:13] * RJ [webchat@c-24-63-201-44.hsd1.vt.comcast.net] has joined #minecrafthelp
#328 [17:13] <RJ> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#329 [17:14] <RJ> what dat mean
#330 [17:14] <RJ> kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
#331 [17:14] <be[> my minecraft keeps crashing on startup and i dont know what to do
#332 [17:14] <be[> ive tried many things
#333 [17:14] <be[> updating java
#334 [17:14] <RJ> same
#335 [17:14] <RJ> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#336 [17:14] <Marissa> u can always try unintalling
#337 [17:15] <be[> i have
#338 [17:15] <RJ> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#339 [17:15] <RJ> help
#340 [17:15] <be[> ill try uninstalling one more time
#341 [17:15] * RJ [webchat@c-24-63-201-44.hsd1.vt.comcast.net] has quit. (Client Quit)
#342 [17:16] <be[> is there any fix to this?
#343 [17:19] * be[ [webchat@host86-140-117-115.range86-140.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#344 [17:34] * Ben [webchat@h21.168.191.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#345 [17:35] * Ben is now known as Guest83720
#346 [17:36] <Guest83720> Hello I recently got a new pc and I'm trying to play Minecraft and I bought it before on another computer and when I go and try to download it again it says I have to buy it again and I don't know what to do and I shouldn't have to buy the game I already own and I just need help.
#347 [17:39] * Guest83720 [webchat@h21.168.191.173.dynamic.ip.windstream.net] has quit. (Client Quit)
#348 [17:43] <Pucki> @Guest83720 If you're still there try searching for minecraft dot net download
#349 [17:46] <CubeTheThird> Pucki, can you open your .minecraft folder?
#350 [17:50] * alex9 [webchat@modemcable075.192-202-24.mc.videotron.ca] has joined #minecrafthelp
#351 [17:50] <alex9> hello I have a problem, i dont remember my mail adress
#352 [17:51] <CubeTheThird> alex9, as in, you don't know which email is linked to your account?
#353 [17:51] <alex9> exactly
#354 [17:51] <CubeTheThird> alex9, you can tests your emails, by trying a password reset on account.mojang.com
#355 [17:53] * Gamepro5 [webchat@162-227-164-92.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#356 [17:54] <alex9> I remember my pseudo, Can i change my email with that
#357 [17:55] <CubeTheThird> alex9, unfortunately not. If you are unable to identify your email this way, you must contact Mojang support
#358 [17:55] <CubeTheThird> ??> alex9 mojang/email
#359 [17:55] <Mightyena> alex9: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#360 [17:55] <Mightyena> alex9: Note: Do NOT send more than one at a time.
#361 [17:55] <alex9> ok thanks
#362 [17:56] * Redhoodjin [webchat@cpe-23-240-191-175.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#363 [18:01] * SPark [webchat@nt-238-69.w4.unh.edu] has joined #minecrafthelp
#364 [18:02] <SPark> So I'm trying to use the More Players Mod 1.13.2 and every time I try to upload a skin, my game crashes. What do I do? I've turned off my firewall already
#365 [18:02] <CubeTheThird> ??> SPark mods
#366 [18:02] <Mightyena> SPark: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#367 [18:02] <Mightyena> SPark: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#368 [18:03] * SPark [webchat@nt-238-69.w4.unh.edu] has quit. (Client Quit)
#369 [18:19] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 189 seconds)
#370 [18:20] * Jay [webchat@host-92-15-145-93.as43234.net] has joined #minecrafthelp
#371 [18:21] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#372 [18:22] <Jay> Hello, my account password was changed by someone else earlier, i have since gotten my account back but they changed my username, is it possible for you to change it without me waiting 30 days?
#373 [18:22] <CubeTheThird> Jay, you will need to contact Mojang support for that
#374 [18:22] <CubeTheThird> ??> Jay mojang/email
#375 [18:22] <Mightyena> Jay: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#376 [18:22] <Mightyena> Jay: Note: Do NOT send more than one at a time.
#377 [18:22] <CubeTheThird> Jay, I also recommend you change the password to your email
#378 [18:23] <Jay> o ok thanks
#379 [18:23] * Jay [webchat@host-92-15-145-93.as43234.net] has quit. (Client Quit)
#380 [18:28] <Griffin> My Skins folder is missing, cant see anyone's skins not even mine
#381 [18:29] <Pucki> @CubeTheThird Yes I can
#382 [18:30] <CubeTheThird> Pucki, there, find and delete the launcher_profiles.json file
#383 [18:30] <CubeTheThird> Griffin, under the assets folder?
#384 [18:30] <Griffin> Yes
#385 [18:31] <CubeTheThird> Griffin, first, can you manually create the folder?
#386 [18:31] <Pucki> Done
#387 [18:31] <CubeTheThird> Pucki, try it now
#388 [18:31] <Pucki> Nothing happens
#389 [18:32] <CubeTheThird> Pucki, wait, is it the launcher that isn't opening, or the game itself?
#390 [18:32] <Pucki> The launcher.
#391 [18:32] <Griffin> Yes I can manually create it, however it does not get filled
#392 [18:32] <CubeTheThird> Griffin, ok next I'll have you run a malware scan
#393 [18:32] <CubeTheThird> ??> Griffin av/adwcleaner
#394 [18:32] <Mightyena> Griffin: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#395 [18:32] <Mightyena> Griffin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#396 [18:33] <CubeTheThird> Pucki, so you try opening the launcher and nothing happens?
#397 [18:33] <Pucki> Yes
#398 [18:33] <CubeTheThird> Pucki, can you open the launcher install folder? should be under C:\Program Files (x86)\Minecraft Launcher
#399 [18:34] <Pucki> Yes
#400 [18:34] <Pucki> I'm in.
#401 [18:34] <CubeTheThird> Pucki, there, do you see a debug file?
#402 [18:34] <Pucki> Only the Minecraft Launcher, runtime & game.
#403 [18:34] * Griffin [webchat@ip68-1-50-247.pn.at.cox.net] has quit. (Quit: webchat.esper.net)
#404 [18:35] <CubeTheThird> Pucki, and it's that one specifically that you've tried both running as admin, as well as in compatibility mode?
#405 [18:36] <Pucki> Haven't tried in compatibility mode. But (only once) the computer said there's a compatibility mode, any idea on this ?
#406 [18:36] <CubeTheThird> Pucki, you can check compatibility mode settings in the properties of that file
#407 [18:37] * Griffin [webchat@ip68-1-50-247.pn.at.cox.net] has joined #minecrafthelp
#408 [18:37] <Griffin> I'm back
#409 [18:38] <Pucki> Trying in 2mins, sorry
#410 [18:38] <Griffin> I've Scanned
#411 [18:38] <CubeTheThird> Griffin, alrighty. Any luck with skins
#412 [18:39] <Griffin> No skins
#413 [18:39] <CubeTheThird> Griffin, what anti-virus and firewall software do you have?
#414 [18:39] <Griffin> Ermm
#415 [18:39] <Griffin> I believe I'm using default
#416 [18:39] <Griffin> With my computer
#417 [18:40] <CubeTheThird> ??> Griffin tools/hjt
#418 [18:40] <Mightyena> Griffin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#419 [18:40] <Mightyena> Griffin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#420 [18:45] <Griffin> It says my system denied access to a host file?
#421 [18:46] <Griffin> I don't know if that is important CubeTheThird
#422 [18:46] <CubeTheThird> Griffin, thats fine
#423 [18:46] * chicken [webchat@c-76-31-241-239.hsd1.tx.comcast.net] has joined #minecrafthelp
#424 [18:48] <Griffin> https://paste.ubuntu.com/p/y32ZFHjZB5/
#425 [18:48] <chicken> i have tried to login to my Minecraft account and everytime i try it tells me error please make sure your connected to the internet. I have changed my password multiple times and im connected to the internet, i honestly dont know what to do at this point.
#426 [18:48] <CubeTheThird> chicken, what anti-virus and firewall software do you have?
#427 [18:48] <Pucki> @CubeTheThird Sorry for the wait, tried in compatibility mode for Windows 8, nothing happens either ...
#428 [18:48] <CubeTheThird> ??> Griffin net/hamachi
#429 [18:48] <Mightyena> Griffin: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#430 [18:48] <Mightyena> Griffin: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#431 [18:49] <chicken> i have no idea but ive never had this problem
#432 [18:49] <CubeTheThird> ??> chicken tools/hjt
#433 [18:49] <Mightyena> chicken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#434 [18:49] <Mightyena> chicken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#435 [18:49] <Griffin> I've only used Hamachi to run a subnautica server
#436 [18:50] <chicken> would this be safe?
#437 [18:50] <CubeTheThird> Griffin, well you've got it running right now, and it's almost definitely the cause of your issues
#438 [18:50] <CubeTheThird> chicken, it's a reputable program, but feel free to find reviews online about it
#439 [18:51] <Griffin> So, delete hamachi in control panel? CubeTheThird
#440 [18:51] <chicken> alright, just never really trusted certain programs
#441 [18:51] <CubeTheThird> Griffin, that's right. You may need to reboot after
#442 [18:51] <Griffin> Alright
#443 [18:51] <CubeTheThird> chicken, I don't blame you there
#444 [18:52] <Griffin> Hmm, Don't see Hamachi in my control panel
#445 [18:52] <CubeTheThird> Griffin, might be listed under LogMeIn hamachi
#446 [18:53] <Griffin> Ty
#447 [18:54] <chicken> thx for your support
#448 [18:55] <CubeTheThird> 👍
#449 [18:57] * chicken [webchat@c-76-31-241-239.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#450 [19:02] <Pucki> Both Compatibility mode & Running as administrator don't work ...
#451 [19:02] <CubeTheThird> Pucki, can you delete the folder and reinstall the launcher?
#452 [19:03] <Pucki> I have already done it, but I will do it again.
#453 [19:13] * Fady [webchat@c-73-200-162-162.hsd1.va.comcast.net] has joined #minecrafthelp
#454 [19:14] * jangles [webchat@pool-100-8-185-43.nwrknj.fios.verizon.net] has joined #minecrafthelp
#455 [19:14] <jangles> does anyone know who to contact if you forgot your username (for migration)
#456 [19:16] <CubeTheThird> jangles, contact Mojang support
#457 [19:16] <CubeTheThird> ??> jangles mojang/email
#458 [19:16] <Mightyena> jangles: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#459 [19:16] <Mightyena> jangles: Note: Do NOT send more than one at a time.
#460 [19:18] <jangles> thank you
#461 [19:20] * jangles [webchat@pool-100-8-185-43.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#462 [19:27] <Pucki> CubeTheThird Just reinstalled it. Got the minecraft updaters in the end, but it still does not work.
#463 [19:29] <CubeTheThird> Pucki, and you still are not getting a debug file in the launcher folder?
#464 [19:29] <Pucki> Mincraft launcher, runtime, game. No debug file
#465 [19:29] <CubeTheThird> ??> Pucki tools/hjt
#466 [19:29] <Mightyena> Pucki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#467 [19:29] <Mightyena> Pucki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#468 [19:29] <Pucki> I mean, I execute the Launcher program, but nothing shows up
#469 [19:36] <Pucki> That's displaying quite a lot of information.
#470 [19:36] <CubeTheThird> yup
#471 [19:37] <Pucki> On my computer, I mean.
#472 [19:37] <CubeTheThird> Pucki, from the trend micro program, right?
#473 [19:38] <Pucki> Which ?
#474 [19:39] <CubeTheThird> Pucki, please follow the instructions Mightyena gave you
#475 [19:39] <Pucki> DM ?
#476 [19:39] <CubeTheThird> no
#477 [19:41] <Pucki> Not going to display this much of an info on a public chat. If you have other ideas, I'm taking it, else, I'll just wait for the Twitch Launcher to support 1.15, because it can't launch minecraft since two weeks, but a week ago 1.14 was working from there, now 1.15 is not yet supported.
#478 [19:42] <CubeTheThird> Pucki, there shouldn't be any sensitive info in the report.... but suit yourself
#479 [19:45] <Pucki> Direct Message could have been an option as well, but nevermind. Any idea on why it was working 2 weeks ago, then not anymore (Still in 1.14 at that time) ? About why the profile created through the Twitch app (without any mod) was working as well ?
#480 [19:46] <CubeTheThird> Pucki, couldn't say why the other app was working. if it matters that much to you, you can send it over DM
#481 [19:49] * Pucki [webchat@80.215.138.113] has quit. (Quit: webchat.esper.net)
#482 [19:50] * Pucki [webchat@80.215.138.113] has joined #minecrafthelp
#483 [19:50] <Pucki> Back, had an issue with internet.
#484 [19:51] <CubeTheThird> Pucki, hmm your report shows that you have both Avast! anti-virus and Mcafee antivirus. I'd highly recommend you get rid of Mcafee
#485 [19:52] <Pucki> k, anything problem related ?
#486 [19:53] <CubeTheThird> Pucki, well mcafee is known to block various things for seemingly no reason, so I wouldn't put it past it to be the problem
#487 [19:53] <Pucki> Took note of it
#488 [19:54] * Waleed [webchat@c-68-48-56-70.hsd1.mi.comcast.net] has joined #minecrafthelp
#489 [19:54] <Waleed> https://paste.ubuntu.com/p/7K4Sh8TxZV/
#490 [19:54] <CubeTheThird> Pucki, that's the only thing that really stands out to me
#491 [19:54] <Waleed> i need help
#492 [19:54] <CubeTheThird> Waleed, ok one moment
#493 [19:55] <Waleed> when i try to open my 1.8 version on minecraft, it gives me a "The game crashed whilst unexpected error
#494 [19:55] <Waleed> Error: java.lang.RuntimeException: No OpenGL context found in the current thread." and crashes
#495 [19:55] <CubeTheThird> Waleed, download and install the radeon software, under Windows 10 64 bit: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-desktop-processors-radeon-vega-graphics/amd-ryzen-3-0
#496 [19:56] <CubeTheThird> Pucki, something else we could try actually is to see if anything comes up running the launcher through a command prompt
#497 [19:57] <Waleed> it doesnt even open minecraft it crashes instantly and gives me the crash text
#498 [19:57] <Pucki> Could you tell me how, real quick ?
#499 [19:57] <Waleed> after i download the radeon software, what do i do?
#500 [19:58] <CubeTheThird> Pucki, sure. In the launcher folder, hold shift + right-click on the background, and pick Open Command (or Powershell) window here
#501 [19:58] <CubeTheThird> Waleed, install it
#502 [19:59] <Waleed> after that?
#503 [19:59] <CubeTheThird> Waleed, after that try the game again. You may need to reboot your PC first
#504 [19:59] <Waleed> okay thank you
#505 [20:02] <Pucki> And then ? *
#506 [20:02] <CubeTheThird> Pucki, m then tab to select the launcher app, then press enter to run it
#507 [20:05] <Pucki> Nothing happens..
#508 [20:05] <CubeTheThird> Pucki, no messages in the command window?
#509 [20:06] <Pucki> Nothing else than the second line
#510 [20:06] * Feslispes [webchat@181.222.43.19] has joined #minecrafthelp
#511 [20:06] <CubeTheThird> Pucki, to be sure, what came up after you pressed tab?
#512 [20:07] <Pucki> MinecraftLauncher.exe
#513 [20:07] <CubeTheThird> Pucki, are you in a powershell or cmd window?
#514 [20:08] <Pucki> Powershell
#515 [20:08] <Feslispes> Hello
#516 [20:08] <Feslispes> when i click on my minecraft it doesn't open how can i solve this problem?
#517 [20:08] <Pucki> Got a friend on a call with me, the same command does launch the launcher to him, but for me, it does nothing.
#518 [20:08] <CubeTheThird> Feslispes, do you mean the launcher does not open?
#519 [20:09] <Feslispes> yes when i click on minecraft it doesn't open
#520 [20:09] <CubeTheThird> Pucki, let's try switching to command prompt. Run cmd in the window
#521 [20:09] <CubeTheThird> Feslispes, can you open the .minecraft folder?
#522 [20:10] <Pucki> Yes ?
#523 [20:10] <Feslispes> yes
#524 [20:10] <CubeTheThird> Pucki, after that, try running the minecraft launcher again from it
#525 [20:11] <Pucki> How ? ^^'
#526 [20:12] <CubeTheThird> Pucki, did running "cmd" work, firstly?
#527 [20:12] <Pucki> Yes
#528 [20:12] <CubeTheThird> Feslispes, there, find and delete the launcher_profiles.json file
#529 [20:12] <CubeTheThird> Pucki, ok, then like before, press m, then tab to select it and run it
#530 [20:12] <Feslispes> ok
#531 [20:13] * Griffin [webchat@ip68-1-50-247.pn.at.cox.net] has quit. (Quit: webchat.esper.net)
#532 [20:13] <Pucki> Can't find it from there ^'
#533 [20:14] * cy [webchat@c-73-125-169-198.hsd1.fl.comcast.net] has joined #minecrafthelp
#534 [20:14] <CubeTheThird> Pucki, oh really? what do you get when you run "dir"
#535 [20:14] <Feslispes> I delete launcher_profiles.json file
#536 [20:14] <CubeTheThird> Feslispes, ok now try opening it again
#537 [20:15] <Feslispes> ok thank you very much I managed to open
#538 [20:15] <CubeTheThird> awesome
#539 [20:17] <Pucki> 15/12/2019 02:17 <DIR> game 15/10/2019 09:36 2 229 656 MinecraftLauncher.exe 15/12/2019 02:17 <DIR> runtime
#540 [20:17] <Pucki> Short, that's what I have
#541 [20:17] <CubeTheThird> Pucki, ok. Can you type in MinecraftLauncher.exe and press enter
#542 [20:18] <Pucki> Got a "waiting" icon on the mouse, but nothing launched
#543 [20:18] <CubeTheThird> Pucki, and no messages in the window right?
#544 [20:19] <Pucki> Yes
#545 [20:20] * Waleed [webchat@c-68-48-56-70.hsd1.mi.comcast.net] has joined #minecrafthelp
#546 [20:21] <Waleed> i was told i had to download https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-desktop-processors-radeon-vega-graphics/amd-ryzen-3-0
#547 [20:21] <Waleed> that
#548 [20:21] <Waleed> to fix this
#549 [20:21] <Waleed> https://paste.ubuntu.com/p/7K4Sh8TxZV/
#550 [20:21] <Waleed> but it didnt work
#551 [20:21] <CubeTheThird> Waleed, can you make a new dxdiag report?
#552 [20:21] <Waleed> how?
#553 [20:22] <CubeTheThird> ??> Waleed win/dxdiag
#554 [20:22] <Mightyena> Waleed: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#555 [20:22] <Waleed> just copy my dxdiag report and send it again?
#556 [20:22] <CubeTheThird> Waleed, yes, but make a new one
#557 [20:25] <Waleed> https://paste.ubuntu.com/p/Gky4cBJmDG/
#558 [20:25] <Waleed> thats the new one
#559 [20:25] <CubeTheThird> Waleed, ohh... I see the problem. I missed a detail from your report. You have 2 monitors right?
#560 [20:26] <Waleed> no, one
#561 [20:27] <Pucki> I can't see anything else ..
#562 [20:27] <CubeTheThird> Waleed, oh hmm. Well I guess that makes things easier. You have your monitor plugged into the wrong port. Instead of being plugged into your Nvidia graphics card, you have it plugged right into your motherboard
#563 [20:27] * cy [webchat@c-73-125-169-198.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#564 [20:28] <Waleed> is that the only problem?
#565 [20:28] <CubeTheThird> Waleed, might need to update your Nvidia drivers too
#566 [20:28] <CubeTheThird> Waleed, https://www.nvidia.com/Download/driverResults.aspx/155644/en-us
#567 [20:29] <Waleed> well its into my nvidia graphics card
#568 [20:29] <Waleed> i love you
#569 [20:29] <Waleed> it worked
#570 [20:29] <CubeTheThird> :3
#571 [20:29] <CubeTheThird> awesome!
#572 [20:29] <Waleed> thank you so much
#573 [20:30] <CubeTheThird> no problem!
#574 [20:31] <Waleed> <3
#575 [20:33] <CubeTheThird> Pucki, ya I really don't get what's going on. It doesn't make sense that there's nothing being output. I could have you run a more rigorous malware scan with malwarebytes I guess...
#576 [20:33] <CubeTheThird> ??> Pucki av/malwarebytes
#577 [20:33] <Mightyena> Pucki: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#578 [20:33] <Mightyena> Pucki: Download it here: https://www.malwarebytes.org/
#579 [20:33] <Mightyena> Pucki: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#580 [20:35] <Pucki> Oh well, I'm giving up... Guess I'll try to find out a solution by ourselves with a friend who's into mod development next week. Thank you for your time & everything CubeTheThird !
#581 [20:36] <CubeTheThird> Pucki, alright. Good luck~
#582 [20:36] * Pucki [webchat@80.215.138.113] has quit. (Quit: webchat.esper.net)
#583 [20:52] * pepsiMan__ [webchat@201-212-236-239.net.prima.net.ar] has joined #minecrafthelp
#584 [20:52] <pepsiMan__> hey, i've been getting an issue when trying to launch minecraft 1.15.
#585 [20:53] <CubeTheThird> pepsiMan__, what issue?
#586 [20:54] <pepsiMan__> well, whenever i try launching hte game, an error about a failed download pops up. i've tried restarting the launches and it managed to download those files but then i get the same error with another file.
#587 [20:54] <CubeTheThird> ??> pepsiMan__ launcher/log
#588 [20:54] <Mightyena> pepsiMan__: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#589 [20:55] <pepsiMan__> right now the file is icon_16x16
#590 [20:56] <pepsiMan__> do you need the error and/or the logs?
#591 [20:56] <CubeTheThird> pepsiMan__, yes. Please follow the directions Mightyena gave you
#592 [20:58] <pepsiMan__> https://paste.ubuntu.com/p/Yjbrd7RYjJ/
#593 [20:58] <CubeTheThird> pepsiMan__, can you run a test on speedtest.net
#594 [21:02] * pepsiMan__ [webchat@201-212-236-239.net.prima.net.ar] has joined #minecrafthelp
#595 [21:02] <pepsiMan__> sorry, had to reconnect
#596 [21:03] <pepsiMan__> do i send the link to the results or do i just type them in here?
#597 [21:03] <CubeTheThird> pepsiMan__, a link is fine
#598 [21:03] <pepsiMan__> https://www.speedtest.net/result/8855358637
#599 [21:04] <CubeTheThird> pepsiMan__, hmm well your download speeds are a bit on the low side, but it shouldn't be that bad. Are you currently using anything that downloads a lot, such as torrent programs?
#600 [21:05] <pepsiMan__> no, i'm in a discord call right now, if that counts as something.
#601 [21:06] <CubeTheThird> pepsiMan__, what happens when you try opening this link:https://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a
#602 [21:07] <pepsiMan__> it opens a download window
#603 [21:07] <CubeTheThird> pepsiMan__, hmm ok that's good. Let's check if you have anything that could be blocking the launcher from installing the game
#604 [21:07] <CubeTheThird> ??> pepsiMan__ tools/hjt
#605 [21:07] <Mightyena> pepsiMan__: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#606 [21:07] <Mightyena> pepsiMan__: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#607 [21:13] <pepsiMan__> i did the scan ( https://paste.ubuntu.com/p/FxT5Fkm745/ ) but i also got an error which told me i might have to modify a file myself, but i didn't understand what that meant very well.
#608 [21:14] <CubeTheThird> pepsiMan__, that's ok. One moment
#609 [21:14] <CubeTheThird> pepsiMan__, could you try turning off your anti-virus (panda security) ?
#610 [21:15] <pepsiMan__> alright, please wait.
#611 [21:17] <pepsiMan__> there, sorry for the wait.
#612 [21:18] <CubeTheThird> no rush
#613 [21:18] <pepsiMan__> the antivirus keeps turning itself on again.
#614 [21:19] <CubeTheThird> pepsiMan__, oh... umm... I don't suppose you could uninstall it then? Doesn't have to be permanent
#615 [21:19] * ash [webchat@69.1.123.238] has joined #minecrafthelp
#616 [21:21] <pepsiMan__> alright then.
#617 [21:21] <ash> i already bought mincraft and i bought a new computer and i cant log in to my account
#618 [21:22] <CubeTheThird> ash, what happens when you try logging in?
#619 [21:23] <pepsiMan__> alright, my antivirus is gone.
#620 [21:23] <CubeTheThird> pepsiMan__, ok. Does the game download now?
#621 [21:24] <pepsiMan__> no, it doesn't.
#622 [21:25] <CubeTheThird> pepsiMan__, ok, so it's not the anti-virus. You can put it back on if you want. I also want you to run a malware scan with a specialized tool
#623 [21:25] <CubeTheThird> ??> pepsiMan__ av/adwcleaner
#624 [21:25] <Mightyena> pepsiMan__: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#625 [21:25] <Mightyena> pepsiMan__: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#627 [21:31] * Gael [webchat@189.232.29.100] has joined #minecrafthelp
#628 [21:32] <Gael> When are new free minecraft windows 10 codes coming out?
#629 [21:48] * zPg23 [webchat@177-105-136-247.life.com.br] has joined #minecrafthelp
#630 [21:49] * zPg23 [webchat@177-105-136-247.life.com.br] has quit. (Client Quit)
#631 [21:57] * AlanX [webchat@c-69-255-177-25.hsd1.md.comcast.net] has joined #minecrafthelp
#632 [21:58] <AlanX> Hi Whenever I try to launch Minecraft Launcher It won't launch. I've tried with the normal install and the alternative launcher.
#633 [21:59] <CubeTheThird> AlanX, you mean to say the launcher doesn't open at all?
#634 [21:59] <AlanX> Yep
#635 [21:59] <CubeTheThird> AlanX, can you open the .minecraft folder?
#636 [21:59] <AlanX> Okay
#637 [21:59] <CubeTheThird> AlanX, there, find and delete the launcher_profiles.json file
#638 [22:00] <AlanX> Okay
#639 [22:00] <AlanX> I did
#640 [22:00] <CubeTheThird> AlanX, now try opening the launcher. Don't bother with the alternative one
#641 [22:00] <AlanX> Ok
#642 [22:01] <AlanX> It works.
#643 [22:01] <AlanX> Thank You!
#644 [22:01] <CubeTheThird> awesome
#645 [22:02] <AlanX> Have a nice day,
#646 [22:02] * AlanX [webchat@c-69-255-177-25.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#647 [22:11] * AlanX [webchat@c-69-255-177-25.hsd1.md.comcast.net] has joined #minecrafthelp
#648 [22:12] <AlanX> Hi Now I'm Having issues logging in. I'm entering the correct password and email but it isn't working. I entered this information the same on minecraft,net and it works.
#649 [22:13] <CubeTheThird> AlanX, what is the launcher telling you when you try logging in?
#650 [22:13] <AlanX> Invalid email or password.
#651 [22:14] <CubeTheThird> AlanX, are you using a VPN/Proxy?
#652 [22:14] <AlanX> No
#653 [22:14] <AlanX> However this is a new device
#654 [22:14] <CubeTheThird> AlanX, hmm what anti-virus and firewall software do you have?
#655 [22:14] <AlanX> Kaspersky Internet
#656 [22:14] <AlanX> also for firewall
#657 [22:15] <CubeTheThird> AlanX, can you make sure kaspersky isn't blocking the game?
#658 [22:15] <AlanX> Okay give me a second
#659 [22:16] * Garriott_ [webchat@c-73-209-248-67.hsd1.in.comcast.net] has joined #minecrafthelp
#660 [22:16] <AlanX> The firewall hasen't blocked it
#661 [22:17] <Garriott_> the game is running to slow
#662 [22:17] <CubeTheThird> Garriott_, can you describe in what way it's being slow?
#663 [22:17] <CubeTheThird> AlanX, hmm.. let's check to see if anything you have could be blocking it
#664 [22:17] <Garriott_> its just not made for my pc I guess
#665 [22:17] <CubeTheThird> ??> AlanX tools/hjt
#666 [22:17] <Mightyena> AlanX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#667 [22:17] <Mightyena> AlanX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#668 [22:17] <Garriott_> its super laggy
#669 [22:18] <CubeTheThird> Garriott_, laggy like your FPS is low?
#670 [22:18] <AlanX> Okayy
#671 [22:18] * r58m413zbzv [webchat@95-37-89-127.dynamic.mts-nn.ru] has joined #minecrafthelp
#672 [22:18] <Garriott_> yeah,
#673 [22:19] <CubeTheThird> Garriott_, ok. Can you tell me what your video settings are at right now?
#674 [22:19] * Clint [webchat@162.249.235.19] has quit. (Quit: webchat.esper.net)
#675 [22:19] <Garriott_> I tried turning everything down and it didn't help much
#676 [22:20] <CubeTheThird> Garriott_, ok. Let's see if you need to update your video drivers
#677 [22:20] <CubeTheThird> ??> Garriott_ win/dxdiag
#678 [22:20] <Mightyena> Garriott_: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#679 [22:21] <r58m413zbzv> Gives on error message: "There is an error uith your account. You will be unable to use the marketplace until we have resolved the issue. If this issue persists for several days please contact support."
#680 [22:21] <Garriott_> is there anyway to get a refund and get rid of the game
#681 [22:21] <CubeTheThird> Garriott_, yes you can contact Mojang support for a refund. It will take some time to process though, so might I recommend we try getting the game running better first?
#682 [22:22] <Garriott_> sure, do you wanna walk me through the refund process tho
#683 [22:22] <Garriott_> like where to go
#684 [22:22] <CubeTheThird> ??> Garriott_ mojang/email
#685 [22:22] <Mightyena> Garriott_: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#686 [22:22] <Mightyena> Garriott_: Note: Do NOT send more than one at a time.
#687 [22:24] * Garriott_ [webchat@c-73-209-248-67.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#688 [22:24] * Juan [webchat@173-23-84-127.client.mchsi.com] has joined #minecrafthelp
#689 [22:24] <r58m413zbzv> I can not access the market
#690 [22:25] <Juan> I cant open mine craft
#691 [22:25] <CubeTheThird> r58m413zbzv, I believe you'll have to contact microsoft support about that one
#692 [22:25] <CubeTheThird> Juan, what happens?
#693 [22:26] * AlanX [webchat@c-69-255-177-25.hsd1.md.comcast.net] has joined #minecrafthelp
#694 [22:26] <r58m413zbzv> Ok. Thanks
#695 [22:26] * r58m413zbzv [webchat@95-37-89-127.dynamic.mts-nn.ru] has quit. (Quit: webchat.esper.net)
#696 [22:26] <Juan> When i click play for minecraft it loads but it will freeze
#697 [22:26] <CubeTheThird> Juan, ok. Let's run a malware scan
#698 [22:26] <CubeTheThird> ??> Juan av/adwcleaner
#699 [22:26] <Mightyena> Juan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#700 [22:26] <Mightyena> Juan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#701 [22:27] * Juan [webchat@173-23-84-127.client.mchsi.com] has quit. (Client Quit)
#702 [22:27] <AlanX> Hey me again, I couldn't type so I refreshed. Anyways, I accidently ran HiJackThis without admin and when I closed and try to reopen it said it is still running
#703 [22:28] <CubeTheThird> AlanX, it's ok if it's not run as an admin. Can you check the task manager to see if it's still showing up there?
#704 [22:28] * iBoof_ [webchat@ip70-176-104-158.ph.ph.cox.net] has joined #minecrafthelp
#705 [22:28] <AlanX> I did and I didn't see it
#706 [22:28] <CubeTheThird> AlanX, hmm. I may need you to reboot your PC then
#707 [22:29] <iBoof_> How can i refund Minecraft java edition i meant to buy bedrock but got java
#708 [22:29] <AlanX> Okay
#709 [22:29] <CubeTheThird> iBoof_, contact Mojang support
#710 [22:29] <CubeTheThird> ??> iBoof_ mojang/email
#711 [22:29] <Mightyena> iBoof_: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#712 [22:29] <Mightyena> iBoof_: Note: Do NOT send more than one at a time.
#713 [22:29] <AlanX> It will take about 4ish minutes
#714 [22:29] * Deep_hollow_onyt [webchat@pool-141-155-191-88.nycmny.fios.verizon.net] has joined #minecrafthelp
#715 [22:29] <Deep_hollow_onyt> I would like to return a purchase
#716 [22:30] <CubeTheThird> Deep_hollow_onyt, a purchase for what?
#717 [22:30] <Deep_hollow_onyt> my sister purchased mincraft without my perm
#718 [22:31] <CubeTheThird> Deep_hollow_onyt, ok. Which edition of minecraft was it?
#719 [22:31] <Deep_hollow_onyt> java
#720 [22:31] <CubeTheThird> Deep_hollow_onyt, ok. YOu will have to contact Mojang support for that one
#721 [22:31] <CubeTheThird> ??> Deep_hollow_onyt mojang/email
#722 [22:31] <Mightyena> Deep_hollow_onyt: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#723 [22:31] <Mightyena> Deep_hollow_onyt: Note: Do NOT send more than one at a time.
#724 [22:31] <Deep_hollow_onyt> ok thx
#725 [22:33] <iBoof_> do you know how long it will take for them to respond to refund request like a day or 2?
#726 [22:34] <CubeTheThird> iBoof_, I don't know for sure, though it would take a couple business days I would imagine, at minimum
#727 [22:34] <iBoof_> okay thanks
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#731 [22:37] <Garriott> how long does it usually take them to reply
#732 [22:37] <AlanX> like 0-2mins
#733 [22:38] <Garriott> how long does it take for Mojang to reply*
#734 [22:38] <AlanX> Oh not too sure
#735 [22:39] <Deep_hollow_onyt> if my sister bough it on accident are they still going to return it
#736 [22:40] <AlanX> Do I just share the pastebin here?
#737 [22:42] <Deep_hollow_onyt> if my sister bough it on accident are they still going to return it
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#740 [22:43] <AlanX> Are any volunteers online?
#741 [22:48] <Deep_hollow_onyt> if my sister bough it on accident are they still going to return it
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#746 [23:24] <xNub> hey
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