#1 [01:24] * nick3 [webchat@84-245-12-149.dsl.cambrium.nl] has joined #minecrafthelp
#2 [01:24] <nick3> hey
#3 [01:24] <nick3> can someone help me with my minecraft account
#4 [01:26] * nick3 [webchat@84-245-12-149.dsl.cambrium.nl] has quit. (Client Quit)
#5 [01:33] * maxarm03 [webchat@adsl-95.79.107.69.tellas.gr] has joined #minecrafthelp
#6 [01:33] <maxarm03> hi
#7 [01:33] <maxarm03> game crashed
#8 [01:34] <maxarm03> my game sed error game crashed
#9 [01:37] <maxarm03> when i click to play then i wait
#10 [01:37] <maxarm03> and hangs on
#11 [01:38] * maxarm03 [webchat@adsl-95.79.107.69.tellas.gr] has quit. (Quit: webchat.esper.net)
#12 [01:58] * jared [webchat@S01063cb74b177ec1.cg.shawcable.net] has joined #minecrafthelp
#13 [01:58] * SeHa0 [webchat@1.bhs7.ovh.abcd.network] has joined #minecrafthelp
#14 [01:58] <jared> Hello?
#15 [01:59] * jared [webchat@S01063cb74b177ec1.cg.shawcable.net] has quit. (Client Quit)
#16 [01:59] * SeHa0 [webchat@1.bhs7.ovh.abcd.network] has quit. (Client Quit)
#17 [02:02] * Zavzane [webchat@cpe-98-155-107-218.hawaii.res.rr.com] has joined #minecrafthelp
#18 [02:03] <Zavzane> I tried to redeem a gift code I got, But it didn't load.
#19 [02:25] * Ceuta [webchat@118.148.22.36] has joined #minecrafthelp
#20 [02:26] <Ceuta> I am unable to login to my minecraft account through the launcher. It says unable to connect to server/or please connect to wifi and try again. Even though I am connected to wifi.
#21 [02:36] * Zinky [webchat@124.188.82.13] has joined #minecrafthelp
#22 [02:36] <Zinky> Someone bought minecraft on my paypal and I want a refund
#23 [03:45] * stanislawkane [webchat@213-238-75-155.adsl.inetia.pl] has joined #minecrafthelp
#24 [03:50] <stanislawkane> few weeks ago I had a problem with opening a launcher (there was some problem on Minecraft side), we have been advised by you to change some settings of launcher and to run it in a different mode. Now we have just a pure white window instead of "normal launcher". Could you please wrtie us how to return to previous settings.
#25 [04:48] * B0fi [webchat@84-238-172-65.ip.btc-net.bg] has joined #minecrafthelp
#26 [04:49] <B0fi> Just purchased Minecraft and the game doesn't start
#27 [04:49] <urielsalis> B0fi, what happens when you try?
#28 [04:50] <B0fi> Double click teh Launcher and nothing happens
#29 [04:50] <B0fi> Uninstalled and re-installed but still nothing
#30 [04:50] <urielsalis> ??> B0fi av/adwcleaner
#31 [04:50] <Mightyena> B0fi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#32 [04:50] <Mightyena> B0fi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#33 [04:51] <B0fi> I have Panda Dome and it didn't detect anything when checking Critical areas
#34 [04:52] <B0fi> runnning malwarebytes now
#35 [04:52] * B0fi [webchat@84-238-172-65.ip.btc-net.bg] has quit. (Client Quit)
#36 [05:04] * Michael_ [webchat@46.7.210.195] has joined #minecrafthelp
#37 [05:06] <Michael_> Hi my son can’t log in to Minecraft to play with friends it keeps saying we tried to sign u in but something went wrong can somebody please help
#38 [05:06] <urielsalis> Michael_, hi, in which version of the game?
#39 [05:07] <Michael_> 1.14
#40 [05:08] <urielsalis> Michael_, Java im guessing? Or from the windows store?
#41 [05:08] <Michael_> hi on the screen it says 1.14.0
#42 [05:08] <urielsalis> Michael_, can you share a screenshot?
#43 [05:08] <urielsalis> ??> Michael_ imgur
#44 [05:08] <Mightyena> Michael_: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#45 [05:09] <Michael_> this happens every time he tries to log in to the Microsoft accont
#46 [05:09] <urielsalis> Michael_, are you on the PC that is having the issue? Or its a console?
#47 [05:10] <Michael_> PS4 pro
#48 [05:10] <urielsalis> Michael_, do you get an error saying the account is already in use?
#49 [05:11] <Michael_> no just says we tried to sign u in but something went wrong
#50 [05:11] <urielsalis> Michael_, also, 13hs ago they said that they released an update fixing login issues
#51 [05:11] <urielsalis> Michael_, so have you tried restarting your PS4 and checking for any updates to the game?
#52 [05:12] <Michael_> ok so they were having issues I will try that although it was turned off overnight and we got the same message once it went back on
#53 [05:13] <urielsalis> Michael_, yep https://twitter.com/MojangStatus/status/1205965116145119234
#54 [05:15] * Michael_ [webchat@46.7.210.195] has joined #minecrafthelp
#55 [05:15] <Michael_> Sorry got cut off
#56 [05:17] <Michael_> looking to log in to Microsoft account to get access to Minecraft but cant
#57 [05:17] <urielsalis> Michael_, after restart is still having issues?
#58 [05:18] <urielsalis> Michael_, there are two potential workarounds if so
#59 [05:18] <Michael_> yes still having issues
#60 [05:18] <Michael_> same notice as before
#61 [05:19] <urielsalis> Michael_, Download the Xbox app in your phone, sign in with your microsoft account and create a gamertag. After that try logging in the PS4 again
#62 [05:20] <Michael_> ok I have Samsung tablet I can try as I only have iPhone and iPad
#63 [05:21] <urielsalis> Michael_, should work in either of the 3, there is a xbox app for ios too
#64 [05:24] <Michael_> Working on it now👍
#65 [05:25] * Zxepi [webchat@88-115-63-4.elisa-laajakaista.fi] has joined #minecrafthelp
#66 [05:25] <Zxepi> Hi
#67 [05:26] <Zxepi> I'm unable to play Multiplayer.
#68 [05:26] <urielsalis> hi Zxepi, what happens when you try?
#69 [05:26] * Michael_ [webchat@46.7.210.195] has quit. (Quit: webchat.esper.net)
#70 [05:26] <Zxepi> It says can't connect to server.
#71 [05:27] <urielsalis> Zxepi, what edition of the game are you playing?
#72 [05:27] <Zxepi> Java
#73 [05:27] <urielsalis> ??> Zxepi tools/hjt
#74 [05:27] <Mightyena> Zxepi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#75 [05:27] <Mightyena> Zxepi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#76 [05:28] <Zxepi> So what am i supposed to do?
#77 [05:28] <urielsalis> Zxepi, follow Mightyena instructions
#78 [05:30] <Zxepi> https://paste.ubuntu.com/p/FVCpshVM79/
#79 [05:31] <Zxepi> there you go
#80 [05:31] <urielsalis> Zxepi, it seems its missing the top part, can you copy the entire report?
#81 [05:31] <urielsalis> ??> Zxepi win/edit
#82 [05:31] <Mightyena> Zxepi: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#83 [05:32] <Zxepi> https://paste.ubuntu.com/p/hPcPjzRsCx/
#84 [05:33] * Michael_ [webchat@46.7.210.195] has joined #minecrafthelp
#85 [05:34] <Michael_> .thank you so much that worked a treat I really appreciate your help
#86 [05:34] <Zxepi> did it?
#87 [05:34] <urielsalis> Zxepi, yep, one sec
#88 [05:35] <urielsalis> Zxepi, Note that Medal is known to cause other issues
#89 [05:35] <Zxepi> ok
#90 [05:35] <urielsalis> Zxepi, (https://bugs.mojang.com/browse/MC-165010)
#91 [05:35] <Michael_> back in business thankfully 👍👏
#92 [05:35] <urielsalis> Michael_, glad it works :)
#93 [05:35] <Zxepi> how do i uninstall it?
#94 [05:36] * Michael_ [webchat@46.7.210.195] has quit. (Client Quit)
#95 [05:36] <urielsalis> Zxepi, https://medalsupport.zendesk.com/hc/en-us/community/posts/360018617994-How-do-I-uninstall-
#96 [05:37] <urielsalis> Zxepi, basically, control panel -> uninstall a program -> find medal -> click uninstall
#97 [05:38] <Zxepi> well i dont have it anymore
#98 [05:38] <Zxepi> i cant find it
#99 [05:38] <Zxepi> i guess i've uninstalled it before
#100 [05:38] <urielsalis> Zxepi, its in the log as currently running
#101 [05:38] <Zxepi> well i dont have it
#102 [05:39] * MineFabinne [webchat@92.117.227.105] has joined #minecrafthelp
#103 [05:40] <MineFabinne> Hello, the codes for minecraft windows 10 are they Out?
#104 [05:40] <urielsalis> MineFabinne, yes, known issue. Contact support
#105 [05:40] <urielsalis> ??> MineFabinne account/send-email
#106 [05:40] <Mightyena> MineFabinne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#107 [05:41] <Zxepi> So how do i do this i do not have medal on my computer ive looked everywhere
#108 [05:41] <urielsalis> ??> Zxepi av/adwcleaner
#109 [05:41] <Mightyena> Zxepi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#110 [05:41] <Mightyena> Zxepi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#111 [05:42] <urielsalis> might be on-off for 5/10 mins
#112 [05:43] * Zxepi [webchat@88-115-63-4.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#113 [05:45] * Zxepi [webchat@88-115-63-4.elisa-laajakaista.fi] has joined #minecrafthelp
#114 [05:46] <Zxepi> So i used the program that u linked and i had to restart my computer
#115 [05:46] <Zxepi> i dont know if the same guy is here
#116 [05:46] <Zxepi> But my problem was that i cant play multiplayer
#117 [05:47] <Zxepi> it says "cant connect to server"
#118 [05:47] <urielsalis> Zxepi, can you share a screenshot?
#119 [05:47] <urielsalis> ??> Zxepi imgur
#120 [05:47] <Mightyena> Zxepi: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#121 [05:47] <Zxepi> of what?
#122 [05:48] <MineFabinne> How long will it take to answer my request?
#123 [05:49] * zwabob [webchat@82.168.223.50] has joined #minecrafthelp
#124 [05:49] <urielsalis> Zxepi, of the error message
#125 [05:49] <urielsalis> MineFabinne, not sure :/
#126 [05:50] <Zxepi> ok, imma just sign up
#127 [05:52] <Zxepi> wait what error message?
#128 [05:53] <urielsalis> might have missed some messges
#129 [05:53] <Zxepi> ?
#130 [05:54] <MineFabinne> do they react faster to english because i`m from germany
#131 [05:54] <Zxepi> dont know
#132 [05:54] <urielsalis> MineFabinne, write it in english if possible
#133 [05:54] <MineFabinne> Okay
#134 [05:55] <zwabob> I have a question about migrating my minecraft acount to a mojang acount, hereby i fill in all the needed information which is correct. But when i press: "Migrate account" it gives an error and a message to try later, but I tried multiple times and it still doesn't work any tips?
#135 [05:55] <urielsalis> zwabob, what is your username?
#136 [05:55] <zwabob> zwabob
#137 [05:56] <urielsalis> ??> zwabob account/send-email
#138 [05:56] <Mightyena> zwabob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#139 [05:57] <Zxepi> so what i am supposed to send a screenshot of again+
#140 [05:57] <Zxepi> i dont see any errors
#141 [05:57] <urielsalis> Zxepi, game works now?
#142 [05:57] <Zxepi> imma try
#143 [05:57] <MineFabinne> what is an transaction Id?
#144 [05:58] <urielsalis> ??> MineFabinne account/trans-id
#145 [05:58] <Mightyena> MineFabinne: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#146 [05:58] <Zxepi> still dosent work
#147 [05:58] <Zxepi> cant connect to server
#148 [05:59] <MineFabinne> so i can use the date i bought the game?
#149 [06:00] <urielsalis> Zxepi, Can you take a screenshot of that?
#150 [06:00] <urielsalis> MineFabinne, yep
#151 [06:01] <Zxepi> k
#152 [06:01] <MineFabinne> thanks
#153 [06:01] <Zxepi> https://imgur.com/a/Kl33QTG
#154 [06:01] <urielsalis> Zxepi, which servers are those?
#155 [06:01] <urielsalis> Zxepi, can you give me the IP?
#156 [06:01] <Zxepi> everyone of them
#157 [06:02] <Zxepi> i have more
#158 [06:02] <urielsalis> Zxepi, can you try connecting to mctest.ae97.net?
#159 [06:02] <Zxepi> dosent work
#160 [06:02] <urielsalis> Zxepi, are you using any vpn?
#161 [06:02] <Zxepi> ?
#162 [06:03] <Zxepi> i dont know
#163 [06:04] <urielsalis> Zxepi, any parental control software?
#164 [06:04] <Zxepi> how do i check
#165 [06:04] <Zxepi> i mean i dont think so
#166 [06:04] <urielsalis> ??> Zxepi tools/mch
#167 [06:04] <Mightyena> Zxepi: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#168 [06:04] <Mightyena> Zxepi: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#169 [06:06] * Jaged2D [webchat@cpe-24-31-175-81.columbus.res.rr.com] has joined #minecrafthelp
#170 [06:06] <Jaged2D> hey
#171 [06:07] <MineFabinne> how do i see that i received an answer
#172 [06:07] <Jaged2D> not too sure. but can anyone tell me why my minecraft launcher wont open??
#173 [06:07] <urielsalis> MineFabinne, they will answer to your email
#174 [06:07] <urielsalis> Jaged2D, what happens when you try?
#175 [06:07] <Zxepi> Dxdiag: /p/QvwJDNWjfs/, HJT: /p/mdTGFHTJvN/
#176 [06:07] <MineFabinne> oh thanks
#177 [06:08] * B0fi [webchat@84-238-172-65.ip.btc-net.bg] has joined #minecrafthelp
#178 [06:08] <B0fi> Can't start the game at all
#179 [06:08] <Jaged2D> same
#180 [06:08] <B0fi> the process MinecraftLauncher starts in the Task manager but is automatically shut down
#181 [06:08] <Jaged2D> i just downloaded my free copy since i downloaded it from 2013 and got the launcher on my desktop
#182 [06:09] <Jaged2D> and it wont open
#183 [06:09] <B0fi> I bought the game but still doesn't start at all
#184 [06:09] <urielsalis> Jaged2D, download the latest launcher from minecraft.net/download
#185 [06:09] <urielsalis> B0fi, Can you try without the VPN?
#186 [06:09] <urielsalis> B0fi, and panda security disabled
#187 [06:09] <B0fi> what VPN?
#188 [06:10] * lauren5 [webchat@cpc157837-cosh19-2-0-cust595.6-1.cable.virginm.net] has joined #minecrafthelp
#189 [06:10] <urielsalis> B0fi, panda dome is a VPN
#190 [06:10] <B0fi> tried closing Panda but stilldoesn't start
#191 [06:10] <Jaged2D> so apparently i already have it downloaded cause it popped up and only gave me the option to repair it
#192 [06:10] <Jaged2D> ive done that twice already
#193 [06:10] <urielsalis> B0fi, make sure its not running(most vpns/antivirus keep running after closing it)
#194 [06:10] <lauren5> When i get to the Mojang loading screen it freezes any idea what to do>
#195 [06:10] <urielsalis> ??> lauren5 av/adwcleaner
#196 [06:10] <Mightyena> lauren5: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#197 [06:10] <Mightyena> lauren5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#198 [06:11] <urielsalis> ??> Jaged2D tools/hjt
#199 [06:11] <Mightyena> Jaged2D: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#200 [06:11] <Mightyena> Jaged2D: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#201 [06:11] <B0fi> Ran Malware bytes as well and cleaned, re-started but still nothing
#202 [06:12] <urielsalis> B0fi, can you try the alternative launcher found in minecraft.net/download?
#203 [06:12] * Jaged2D [webchat@cpe-24-31-175-81.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#204 [06:12] <B0fi> just tried teh other launcher and chose repair
#205 [06:13] <B0fi> no luck with that either the process is shut down automatically with the VPN off
#206 [06:13] <Zxepi> i linked the thing to you
#207 [06:14] <urielsalis> Zxepi, please make a bug report in bugs.mojang.com
#208 [06:14] <Zxepi> i've already done
#209 [06:14] <Zxepi> how do i know when i get a answer
#210 [06:14] <urielsalis> Zxepi, can you give me the link?
#211 [06:17] <lauren5> okay i done those steps what now?
#212 [06:17] <urielsalis> lauren5, try the game now
#213 [06:18] <Zxepi> to my bug report?
#214 [06:18] <urielsalis> Zxepi, yep
#215 [06:20] * zwabob [webchat@82.168.223.50] has quit. (Quit: webchat.esper.net)
#216 [06:20] <B0fi> the Alternative Minecraft.exe wouldn't even start!??
#217 [06:23] <Zxepi> https://bugs.mojang.com/browse/MC-168062
#218 [06:24] <urielsalis> Zxepi, reopened
#219 [06:28] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#220 [06:29] <MineFabinne> is it bad if i took the wrong email address i have 2
#221 [06:31] <Zxepi> what is a transaction id?
#222 [06:31] <urielsalis> ??> Zxepi account/trans-id
#223 [06:31] <Mightyena> Zxepi: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#224 [06:31] <urielsalis> Zxepi, dont share it with anyone
#225 [06:33] <Zxepi> i cant find it in spam cuz its been deleted
#226 [06:33] <Zxepi> over 30 days
#227 [06:33] <urielsalis> Zxepi, there are other ways to recover it
#228 [06:35] <B0fi> Could someone help me get the game I just bought started . Thanks!
#229 [06:36] <Zxepi> yes i'm emaling skrills
#230 [06:36] <B0fi> Pand is OFF Malwarebytes was run, computer restared tried also Minecraft.exe which doesn't even start and nothing works
#231 [06:37] <Zxepi> because my mom used her credit card to buy it and yah
#232 [06:37] <Zxepi> yeah
#233 [06:37] <Zxepi> i dont wanna ask her
#234 [06:37] <MineFabinne> Is it bad if i took the wrong email in the request but its also mine
#235 [06:37] <urielsalis> Zxepi, if you dont have it you can submit it without it but you will have to do additional verification
#236 [06:37] <urielsalis> MineFabinne, not sure, they will ask if needed
#237 [06:38] <urielsalis> B0fi, one moment
#238 [06:38] <urielsalis> B0fi, does it sound like https://bugs.mojang.com/browse/MCL-12561?
#239 [06:39] <Zxepi> okay thanks im done here i hope im gonna get this working if not i will seek help again
#240 [06:41] * MineFabinne [webchat@92.117.227.105] has quit. (Quit: webchat.esper.net)
#241 [06:42] <B0fi> @urielsalis, thanks a lot. Dleting the .json file solved the problemand teh programme started.
#242 [06:46] * Zxepi [webchat@88-115-63-4.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#243 [07:34] * Jorge [webchat@92.185.3.24] has joined #minecrafthelp
#244 [07:34] <Jorge> hello, I cant access my acount
#245 [07:35] <Jorge> i´ve changed my pasword several times and still it said in not correct
#246 [07:36] * Jorge [webchat@92.185.3.24] has quit. (Client Quit)
#247 [07:42] * happy4faith [webchat@233.51-174-8.customer.lyse.net] has joined #minecrafthelp
#248 [07:42] * Kai [webchat@30.211.147.147.dyn.plus.net] has joined #minecrafthelp
#249 [07:42] <happy4faith> I need help to download optifine.
#250 [07:42] * happy4faith [webchat@233.51-174-8.customer.lyse.net] has quit. (Client Quit)
#251 [07:44] <Guest78084> I bought a map and texture pack a while ago and for some reason i still have the map but the texture pack say i need 2 "see in marketplace" and when i press it, it doesn't do anything
#252 [07:45] * Kai [webchat@24-181-187-71.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#253 [07:46] * Kai is now known as Guest84498
#254 [07:47] <Guest84498> hello, my mine-craft keeps crashing every time i either click on the startup single player button, multiplayer button or options button
#255 [07:48] <Greymagic27> ??> Guest84498 launcher/log-txt
#256 [07:48] <Mightyena> Guest84498: We need to see your full launcher log, which is created in the game directory.
#257 [07:48] <Mightyena> Guest84498: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#258 [07:48] <Mightyena> Guest84498: We need to see your full launcher log, which is created in the game directory.
#259 [07:48] <Mightyena> Guest84498: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#260 [07:49] * Guest78084 [webchat@30.211.147.147.dyn.plus.net] has left #minecrafthelp
#261 [07:56] <Guest84498> im in my .minecraft folder but wheres the mincraft log folder
#262 [07:57] <Guest84498> is the folder just called log
#263 [08:00] * AlanX [webchat@c-69-255-177-25.hsd1.md.comcast.net] has joined #minecrafthelp
#264 [08:01] <Guest84498> so i found the log folder but the files are not transfering to the link the other sent
#265 [08:01] <AlanX> Hi I'm having Issues logging into the minecraft launcher. When I try to log in it always says Invalid email or password.
#266 [08:02] <Greymagic27> Guest84498, It's not a folder you're looking for. You're looking for a .txt file called 'launcher_log.txt'
#267 [08:02] <Greymagic27> ??> AlanX tools/hjt
#268 [08:02] <Mightyena> AlanX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#269 [08:02] <Mightyena> AlanX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#270 [08:02] <AlanX> Okay
#271 [08:03] <AlanX> https://paste.ubuntu.com/p/vvVFjFMByV/
#272 [08:04] <Greymagic27> ??> AlanX win/hosts/edi
#273 [08:04] <Greymagic27> ??> AlanX win/hosts/edit
#274 [08:04] <Mightyena> AlanX: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#275 [08:04] <Mightyena> AlanX: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#276 [08:04] <Greymagic27> AlanX, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#277 [08:05] <Greymagic27> Also uninstall avast secureline
#278 [08:05] <AlanX> ok
#279 [08:06] <Guest84498> Mightyena https://paste.ubuntu.com/p/f38rtWvchq/
#280 [08:07] <Greymagic27> ??> Guest84498 win/dxdiag
#281 [08:07] <Mightyena> Guest84498: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#282 [08:08] <AlanX> Do I remove the whole sentence?
#283 [08:08] <Greymagic27> AlanX, Yes. Including the IP.
#284 [08:08] <AlanX> Okay
#285 [08:10] <AlanX> Ok it works, Thanks
#286 [08:11] * AlanX [webchat@c-69-255-177-25.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#287 [08:12] <Guest84498> https://paste.ubuntu.com/p/JQsSPd4xxp/
#288 [08:15] <Greymagic27> Thanks. Give me a second.
#289 [08:16] <Guest84498> your welcome
#290 [08:16] <Greymagic27> Download and install this driver: https://downloadmirror.intel.com/28799/a08/win64_15.33.48.5069.exe
#291 [08:20] <Guest84498> do i restart my computer
#292 [08:20] <Greymagic27> When it's installed, yes
#293 [08:21] <Guest84498> after that am i good to play minecraft or is there more to do after that
#294 [08:21] <Greymagic27> After that, try the game and see if you continue to get crashes
#295 [08:21] <Guest84498> ok
#296 [08:32] * gamekai [webchat@24-181-187-71.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#297 [08:33] * DarkNoddy [~mordi@ti0020a400-1896.bb.online.no] has joined #minecrafthelp
#298 [08:34] <gamekai> hello, i was playing minecraft, and then suddenly it crasheed, now when i opened up minecraft and hit singleplayer, multiplayer, or options it crashes.
#299 [08:35] * Richy [webchat@ppp-58-8-170-27.revip2.asianet.co.th] has joined #minecrafthelp
#300 [08:35] <Richy> Hi!
#301 [08:36] <gamekai> hi
#302 [08:36] <gamekai> can you help me
#303 [08:36] <Richy> So I have my old account but I can't move it to mojang account because I don't remember the email
#304 [08:36] <Richy> It a very long time ago since I bought the Minecraft account
#305 [08:37] * Grant [webchat@71-129-229-114.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#306 [08:38] <Richy> Hi?
#307 [08:38] * DarkNoddy [~mordi@ti0020a400-1896.bb.online.no] has quit. (Ping timeout: 189 seconds)
#308 [08:39] <Grant> so i bought minecraft a while back and i tried logging in and it wont let me and i tried logging in on another computer and it let me log in perfectly, i changed my password and i know what it is. is there anything i can do to fix this issue?
#309 [08:59] * Mads [webchat@37.97.34.212] has joined #minecrafthelp
#310 [09:04] <Mads> Hello
#311 [09:04] <Mads> So for the last few days whenever I tried to play minecraft, it would ask me to login, and at least 5-10 times an error message would occur, before I could login to my account. When I got into minecraft and wanted to join a server,
#312 [09:04] <Mads> it would say "unable to connect to server try restarting your game" something like that, and I did but then I'd just have to do the same process again.
#313 [09:05] <Mads> So I thought maybe reinstalling the game would help, but as I had deleted it, and tried to reinstall it I wasnt able to
#314 [09:06] <Mads> I have to try and login at least 5-10 times before im in, and when Im logged on it still wont install minecraft, it wants me to pay and create an account even though I had just logged in
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#316 [09:28] <Greymagic27> ??> Mads tools/hjt
#317 [09:28] <Mightyena> Mads: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [09:28] <Mightyena> Mads: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [11:03] * Billy [webchat@05425d92.skybroadband.com] has joined #minecrafthelp
#320 [11:04] <Billy> Hello i'm having an issue with getting my windows 10 code.
#321 [11:05] <Billy> the error message says "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#322 [11:05] <Billy> but i have been waiting for close to 2 weeks and i'm very confused.
#323 [11:14] * Angels1369 [webchat@ip98-162-225-239.ok.ok.cox.net] has joined #minecrafthelp
#324 [11:15] <Angels1369> I purchased Stranger Things skins a couple of months ago and now I am unable to access them within my game.
#325 [11:20] * Angels1369 [webchat@ip98-162-225-239.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#326 [11:35] * Nyo [webchat@24.26.2.91] has joined #minecrafthelp
#327 [11:39] * fhfgsdjhgfjhsdgfjskdh [webchat@c-73-8-227-186.hsd1.il.comcast.net] has joined #minecrafthelp
#328 [11:39] <fhfgsdjhgfjhsdgfjskdh> Hello
#329 [11:39] <fhfgsdjhgfjhsdgfjskdh> When I am logging into a server its says this:
#330 [11:40] <Nyo> Hello, due to the lengthy nature of my support post, I had to convert it to past.gg: https://paste.gg/p/anonymous/0026b12a3dde4b74b0ad0c078bcaafa2
#331 [11:41] <fhfgsdjhgfjhsdgfjskdh> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information: please tell how to fix this
#332 [11:42] * Babbo [webchat@90-226-79-189-no2340.tbcn.telia.com] has joined #minecrafthelp
#333 [11:42] <Babbo> Hello i need help with some crashes
#334 [11:43] <Babbo> my minecraft is crashing
#335 [11:47] <Nyo> fhfgsdjhgfjhsdgfjskdh seems someone posted something similar to that in a previous version (1.12). Have you checked out their fix here:
#336 [11:47] <Nyo> https://gaming.stackexchange.com/questions/316791/how-to-solve-the-io-netty-channel-abstractchannelannotatedconnectexception-co
#337 [11:47] <fhfgsdjhgfjhsdgfjskdh> no but will do
#338 [11:47] <Babbo> should i follow that?
#339 [11:48] <Nyo> Babbo no. that was tagged for fhfgsdjhgfjhsdgfjskdh
#340 [11:48] <Babbo> oh okay
#341 [11:50] <Nyo> Babbo I'm another person just seeking help too but mine is something pertaining to Mojang itself rather than the actual client itself. Lol. Not sure if a volunteer is capable of helping me question but I'm here waiting to see.
#342 [11:50] <Nyo> Anyways, for your crashing, if you are using mods then disable one mod at a time and see if it stabilizes your client. If it does then that mod is the problem and you should seek help from said mod developer in fixing the problem. If you are not using any mods then perhaps your Minecraft is using above the stable RAM allotment
#343 [11:51] <Nyo> Babbo stable RAM allotment: if you are using more than 8192 then the client becomes tremendously unstable I have read and it is highly suggest to not go about 8192 when allotting ram to the Minecraft client. If you are using the default RAM allotment (meaning you did not customize ram allotment to the client) then it could be something else by whic
#344 [11:51] <Nyo> h I suggest waiting for an actual volunteer to respond to you. :3
#345 [11:52] <Nyo> Babbo this is assuming you're using the Minecraft Java client otherwise I do not know as I am trying to find out why Mojang hasn't given me my Windows 10 Edition key. :p
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#347 [12:00] * fhfgsdjhgfjhsdgfjskdh [webchat@c-73-8-227-186.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#348 [12:00] <Nyo> Babbo if you need faster response, https://twitter.com/MojangSupport may be quicker but using both channels of support (live chat + support tweet) could be even better.
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#352 [12:17] * mminer4112 [webchat@c-73-59-44-161.hsd1.wa.comcast.net] has joined #minecrafthelp
#353 [12:18] <mminer4112> Whenever i attempt to open minecraft in any way, it does not open/ do anything.
#354 [12:22] * Aldest [webchat@82-73-173-125.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#355 [12:22] <Nutria11> Hi, I bought minecraft, the package included minecraft java and minecraft bedrock, the problem is that when I claim the code for minecraft bedrock, it appears "Error! It seems that we have temporarily run out of gift codes for Minecraft for Windows 10. However , don't worry, there will be more codes on the way. Please come back later! " I would lik
#356 [12:22] <Nutria11> e to know if I can get my code in another way.
#357 [12:23] <Aldest> Hello I forgot the email address that I used to buy minecraft but I remember the username, is there a way to obtain the email address just by entering the username?
#358 [12:33] * mminer4112 [webchat@c-73-59-44-161.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
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#360 [12:36] * nicky [webchat@74-195-247-21.stwtcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#361 [12:37] <nicky> I need help logging into my account
#362 [12:37] * nicky is now known as Guest20370
#363 [12:37] <Guest20370> anyone here real?
#364 [12:38] * Guest20370 [webchat@74-195-247-21.stwtcmta01.res.dyn.suddenlink.net] has quit. (Client Quit)
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#366 [12:42] * Michael_Caloca [webchat@73.43.141.170] has joined #minecrafthelp
#367 [12:42] <Terrebly> Hi, i wanted to install Minecraft but i have troubles with the update launcher
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#370 [12:48] * malina [webchat@23-113-68-155.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#371 [12:49] <malina> hi, my account was stolen a few months back and i didnt realize until i looked at namemc.com... the email and password has been changed.
#372 [12:51] * Unknownshadydude [webchat@107-190-66-60.cpe.teksavvy.com] has joined #minecrafthelp
#373 [12:52] * betty [webchat@108-90-66-241.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#374 [12:52] <Unknownshadydude> HI, my minecraft wont load, I cant even get to the play screen
#375 [12:53] <betty> I have not purchased or entered any credit card number but I have entered my email and password and done the security photos when I try to log in nothing happens I just stay on the page
#376 [12:54] * FancySageDude [webchat@66.242.71.238] has joined #minecrafthelp
#377 [12:55] <FancySageDude> I am having Issues using the TP function on my minecraft relm, I can tp directly to people with /tp myname theirname but I cant tp myself or others in any other way other than straight to a person. I was wondering what I need to do to fix this?
#378 [13:00] <betty> I just physically cannot buy it
#379 [13:01] <betty> An error prevented your request from being processed. Please try again." This is what comes up when I try to log in and do the security
#380 [13:06] * betty [webchat@108-90-66-241.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#382 [13:09] * SamWise [webchat@c-73-185-7-234.hsd1.ca.comcast.net] has joined #minecrafthelp
#383 [13:09] <SamWise> I'm stuck on the "placing order" loading circle when i try to buy minecraft java
#384 [13:09] <SamWise> can someone help me?
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#388 [13:22] * jorge [webchat@92.185.3.24] has joined #minecrafthelp
#389 [13:22] <jorge> hello, I can't access my count
#390 [13:22] <jorge> I've tried several times to set a new password and when I change it, it doesn't work
#391 [13:25] * malina [webchat@23-113-68-155.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#396 [13:35] <Ciastek9696> hi i need help, i cant play minecraft... all the time its crashing in this moment when i have java screen
#397 [13:40] <Ciastek9696> I don't have any mods uploaded, I tried reinstalling, and I have updated drivers
#398 [13:44] * SamWise [webchat@c-73-185-7-234.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#399 [13:44] <Ciastek9696> i cant see bugs raport because when i click this its just not opening
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#403 [14:16] * shadeaux [webchat@cpe-24-242-50-46.hot.res.rr.com] has joined #minecrafthelp
#404 [14:17] <shadeaux> Minecraft java keeps crashing at 100% when loading a world new or old? help
#405 [14:20] * Cade [webchat@45.56.150.131] has joined #minecrafthelp
#406 [14:21] <Cade> Hi, running into issues with in-game choppiness. Is this the right place to ask for assistance?
#407 [14:21] <shadeaux> Maybe? I'm having problems with loading in
#408 [14:26] * liamflip [webchat@83-83-168-99.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#409 [14:28] <liamflip> when I try to log in, it says this: "to access the entire Minecraft java edition, and continu your Minecraft adventure, head over to our website and buy the game. But I already have this game since 2007 and I have been VIP since several weeks. I don't understand this: help!!!
#410 [14:29] * SAM [webchat@24-139-35-151.fidnet.com] has joined #minecrafthelp
#411 [14:30] <SAM> My game keeps crashing when I try to launch
#412 [14:34] * SAM [webchat@24-139-35-151.fidnet.com] has quit. (Quit: webchat.esper.net)
#413 [14:38] * user8675309 [webchat@35.24.195.61] has joined #minecrafthelp
#414 [14:38] <user8675309> minecraft java (mac os) launcher quits unexpectedly after mac os catalina software upgrade. any known fix for this?
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#418 [14:56] * Hiatt [webchat@205.197.219.90] has joined #minecrafthelp
#419 [14:57] <Hiatt> On MacBook my Minecraft keeps crashing
#420 [14:59] <Hiatt> How do I stop it from crashing
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#426 [15:16] <sebaagent> hello
#427 [15:16] <bpryor35> im having this problem where im on the website and when I try to log in, nothing happens
#428 [15:17] <bpryor35> i push log in and i put in the correct credentials and i push log in and nothing happens
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#430 [15:20] <Werty9> Every time i try to start minecraft from the launcher it would reach to about 90% load and it would crash with the code 805306369 and my java and drivers are up to date
#431 [15:20] * Werty9 [webchat@c-73-245-39-20.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#432 [15:20] * WMFawn [webchat@pool-96-244-121-139.bltmmd.fios.verizon.net] has joined #minecrafthelp
#433 [15:21] <sebaagent> I can log in in website: minecraft.net but I can't log in in minecraft launcher
#434 [15:22] <WMFawn> Hey, I keep getting stuck on Loading Terrain when trying to join a server, and no matter what I do it seems to always stay constant. On random occurrences, I can log in, but it's very inconsistent.
#435 [15:25] * WMFawn [webchat@pool-96-244-121-139.bltmmd.fios.verizon.net] has quit. (Client Quit)
#436 [15:26] <sebaagent> hello?
#437 [15:58] * MerryPrincess [webchat@71.214.89.128] has joined #minecrafthelp
#438 [15:59] <MerryPrincess> My minecraft keeps crashing and won't allow me to review the reports.
#439 [16:01] * MerryPrincess [webchat@71.214.89.128] has quit. (Client Quit)
#440 [16:07] <SlimeDiamond> MerryPrincess: go to your .minecraft folder in AppData, on Windows that is by typing "%appdata% into your start menu, click "roaming" and then ".minecraft", an dthen crash reports and your should be able to see it there
#441 [16:12] * Daisy999 [webchat@047-024-016-126.res.spectrum.com] has joined #minecrafthelp
#442 [16:13] * Mystic3600 [webchat@99-100-46-121.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#443 [16:14] <Mystic3600> So my minecraft account can't login because i deleted my email that was in that account
#444 [16:15] <Daisy999> Hi, uh, when I click play on 1.15, the mojang screen loads to about 90 percent on the bar, freezes and has to be closed via task manager. when I try to click "view crash report" it does nothing, and checking crash reports in the files reveals that nothing was created. I have restarted my computer, restarted minecraft and reinstalled minecraft. Stil
#445 [16:15] <Daisy999> l the same issue. I googled it and nothing similar came up. Help!
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#452 [17:13] * ryanium [webchat@ip98-186-98-109.ks.ks.cox.net] has joined #minecrafthelp
#453 [17:13] <ryanium> Why can't i login to my microsoft account?
#454 [17:15] <Mike7> looking for assistance with minecraft, bought a new computer (pc) havent had one for years. ok so i have a microsoft accound on other devices and even have a realm i pay for on my phone account. upon trying to get minecraft for computer, i created a new account and bought the game (which i thought i had to do) but i cant log into my old account,
#455 [17:15] <Mike7> get my save files or even have the option for and account loggin. now after researching a bit more, looks like i had to migrate my old account to Mojang. so did i essentially not migrate my account, and bought the game for nothing becvasue i didnt migrate first? i tried migration and it says i can own 2 copies of the same game
#456 [17:15] <Mike7> cant *
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#459 [17:54] * doug [webchat@c-73-19-189-129.hsd1.fl.comcast.net] has joined #minecrafthelp
#460 [17:55] <doug> pc crashed need to down load my minecraft version to my pc again , do i have to purchase again?
#461 [17:58] <GreyVulpine> Nope
#462 [17:59] <GreyVulpine> http://www.minecraft.net/download
#463 [18:01] * JACOB990234 [webchat@c-73-150-237-157.hsd1.nj.comcast.net] has joined #minecrafthelp
#464 [18:02] <JACOB990234> My minecraft is having the issue with -805306369 error code and i cant even play at all
#465 [18:03] * JACOB990234 [webchat@c-73-150-237-157.hsd1.nj.comcast.net] has quit. (Client Quit)
#466 [18:04] <doug> thank you
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#471 [19:03] * jace [webchat@ip70-188-149-98.ri.ri.cox.net] has joined #minecrafthelp
#472 [19:03] <jace> minecraft java always crashes when I hit play, how do I fix this? It's very frustrating
#473 [19:04] <jace> help?
#474 [19:06] * chris [webchat@CPE30b7d4be3e63-CM30b7d4be3e60.cpe.net.cable.rogers.com] has joined #minecrafthelp
#475 [19:07] <chris> hi im looking to get a refund for mincraft windows 10
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#477 [19:10] * dave [webchat@c-68-81-3-164.hsd1.pa.comcast.net] has joined #minecrafthelp
#478 [19:10] * dave is now known as Guest23423
#479 [19:10] <Guest23423> I keep trying to log in and I know i'm entering my information right but i keep getting told "invalid username/password"
#480 [19:11] <Guest23423> my friend was able to log in with my info from her computer but I cannot
#481 [19:11] <Guest23423> is there something wrong with my launcher?
#482 [19:26] * TheForgotten192 [webchat@24.178.29.40] has joined #minecrafthelp
#483 [19:26] <TheForgotten192> im having problems with loading mods
#484 [19:28] * beautyq [webchat@d104-157-66-236.abhsia.telus.net] has joined #minecrafthelp
#485 [19:29] <beautyq> trying to login, cant remember all of the security question answers
#486 [19:29] <beautyq> account uses old email I can no longer access
#487 [19:29] <GreyVulpine> beautyq - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#488 [19:29] <beautyq> perfect thanks!
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#490 [19:34] * perplerp [webchat@c-68-81-3-164.hsd1.pa.comcast.net] has joined #minecrafthelp
#491 [19:35] <perplerp> keep getting told invalid username/password but i know im entering my info right
#492 [19:35] <perplerp> my friend can log in with my info on her computer but I can't get into minecraft.net or the launcher on my computer. how can I fix this?
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#495 [19:50] * djfreeman47 [webchat@187.46.83.130] has joined #minecrafthelp
#496 [19:50] <djfreeman47> hello? olá?
#497 [19:51] <djfreeman47> hi??]
#498 [19:52] <djfreeman47> You lost yahoo from my account, now what?]
#499 [19:52] <djfreeman47> You lost yahoo from my account, now what???
#500 [19:57] <GreyVulpine> ?
#501 [19:59] <djfreeman47> GreyVulpine
#502 [19:59] <djfreeman47> I lost*
#503 [19:59] <djfreeman47> yahoo account *
#504 [20:04] <GreyVulpine> djfreeman47 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#505 [20:09] * beautyq [webchat@d104-157-66-236.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#506 [20:14] * Hx1Gamer [webchat@177.18.45.100] has joined #minecrafthelp
#507 [20:14] <Hx1Gamer> hello
#508 [20:15] <Hx1Gamer> help me please
#509 [20:15] <Hx1Gamer> bug in my minecraft
#510 [20:15] <Hx1Gamer> I can't solve
#511 [20:25] * Dat_succo [webchat@71.227.5.62] has joined #minecrafthelp
#512 [20:26] <djfreeman47> hello?
#513 [20:26] <djfreeman47> helper?
#514 [20:27] <Dat_succo> my minecraft launcher and .exe both wont launch in anyway, i have attempted to reinstall MC and java, i also ran MC as administrator to no avail
#515 [20:28] * djfreeman47 [webchat@187.46.83.130] has quit. (Quit: webchat.esper.net)
#516 [20:36] <Hx1Gamer> hello
#517 [20:37] <Hx1Gamer> help
#518 [20:37] <Hx1Gamer> help
#519 [20:37] <Hx1Gamer> as edges of my minecraft appears and i can't take off
#520 [20:37] <Dat_succo> theres nobody here i looks
#521 [20:37] <Dat_succo> it*
#522 [20:38] <Hx1Gamer> hello
#523 [20:39] * Hx1Gamer [webchat@177.18.45.100] has quit. (Quit: webchat.esper.net)
#524 [20:39] * CasheMoney [webchat@cpe-172-72-42-233.carolina.res.rr.com] has joined #minecrafthelp
#525 [20:39] <CasheMoney> hey i need some help launching my minecraft
#526 [20:40] <Dat_succo> same
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#528 [20:42] * CasheMoney [webchat@cpe-172-72-42-233.carolina.res.rr.com] has joined #minecrafthelp
#529 [20:43] <CasheMoney> I opend my minecraft for the first time in a while and then it updated but never actually loaded the game so i uninstalled and had the same issue
#530 [20:43] <CasheMoney> Can anyone help me out
#531 [20:44] <Dat_succo> my minecraft launcher and .exe both wont launch in anyway, i have attempted to reinstall MC and java, i also ran MC as administrator to no avail
#532 [20:44] <CasheMoney> same
#533 [20:44] <CasheMoney> In my task manager it opens for half a second and then dissapears
#534 [20:45] <Dat_succo> likewise
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#539 [20:57] <Erik> hello
#540 [20:57] <Erik> I cannot log in to my minecraft launcher
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#542 [21:04] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#543 [21:05] * GabrielXD61 [webchat@179.186.169.111.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#544 [21:06] <GabrielXD61> Não consigo conectar a minha conta
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#546 [21:06] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
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#549 [21:58] * Storm [webchat@50-206-235-62-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#550 [21:59] <Storm> Hi there - I'm really struggling right now, my launcher has not been able to open for approximately a month now. It just crashes immediately with the report std::bad_alloc
#551 [21:59] <Storm> If anybody knows a fix for this with Mac, that would be incredible :))
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#553 [22:38] * Tyler9 [webchat@mtprnf0117w-47-55-249-9.dhcp-dynamic.fibreop.nl.bellaliant.net] has joined #minecrafthelp
#554 [22:41] <Tyler9> When i launch the game, it opens up a new tab and the mojang screen pops up, the bar almost completley loads and then freezes and will stay frozen until i click on it. Once i click it just crashes and returns me to the launcher telling me my game has crashed but not giving me a crash report
#555 [22:44] * Nyopolas [webchat@mtprnf0117w-47-55-249-9.dhcp-dynamic.fibreop.nl.bellaliant.net] has joined #minecrafthelp
#556 [22:46] <Nyopolas> Hello, I am receiving the following error message:
#557 [22:50] <Nyopolas> Failed to download file.
#558 [22:50] <Nyopolas> Name: nether4.ogg
#559 [22:50] <Nyopolas> URL: https://resources.download.minecraft.net/e2/e2ee9a161e2d6ea2452e5320edf8b4b01b63e350
#560 [22:50] <Nyopolas> Error details: schannel: next InitializeSecurityContext failed: Unknown error (0x80092013) - The revocation function was unable to check
#561 [22:50] <Nyopolas> revocation because the revocation server was offline.
#562 [22:50] <Nyopolas> Filename on disk: e2ee9a161e2d6ea2452e5320edf8b4b01b63e350
#563 [22:51] <Nyopolas> Path: C:\Users\Noah\AppData\Roaming\.minecraft\assets\objects\e2\e2ee9a161e2d6ea2452e5320edf8b4b01b63e350
#564 [22:51] <Nyopolas> Exists: File
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#566 [23:02] <Nyopolas> Yo bye
#567 [23:04] * Dylan [webchat@107-201-74-253.lightspeed.trenmi.sbcglobal.net] has joined #minecrafthelp
#568 [23:06] <Dylan> I am trying to download and play Minecraft on my Mac but everytime I try to launch the game an error pops up and says "Minecraft Launchr quit unexpectedly"
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