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#3 [03:35] * Kobila [webchat@cable-178-149-98-152.dynamic.sbb.rs] has joined #minecrafthelp
#4 [03:36] <Kobila> Hello, i have a problem with logging in to my minecraft account. On launcher it says Invalid email or password, and on site when i click LOG IN nothing happens. I tried to log in on site using vpn and it works. How can i fix this?
#5 [03:37] <Andrio> ??> Kobila tools/HJT
#6 [03:37] <Kobila> what?
#7 [03:41] <Andrio> ah, the bot's missing again
#8 [03:43] <Andrio> Kobila, download and run this: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#9 [03:43] <Andrio> Kobila, select 'Do a system scan and save a log file' and post the report at https://paste.ubuntu.com and give us the link.
#10 [03:43] <Kobila> https://prnt.sc/qcgks2
#11 [03:44] <Andrio> Kobila, that is normal
#12 [03:44] <Kobila> https://paste.ubuntu.com/p/sbPnCqw4H7/
#13 [03:45] <Andrio> Kobila, there seem to be configuration changes from a McLeaks/Altdispenser/etc. installation there; you'll need to get rid of that
#14 [03:46] <Kobila> where is it located?
#15 [03:46] <Andrio> Kobila, downloads folder maybe?
#16 [03:47] <Andrio> Kobila, failing that, open Notepad in elevated mode (search on the start menu, right click and select Run as administrator), select File > Open and enter %SystemRoot%\System32\drivers\etc\hosts
#17 [03:48] <Kobila> I deleted McLeaks
#18 [03:48] <Kobila> from downloads
#19 [03:48] <Kobila> what now?
#20 [03:50] <urielsalis> its not only from download
#21 [03:50] <urielsalis> you have to follow the instructions Andrio gave you
#22 [03:51] <Kobila> Okay, where do i enter %SystemRoot%\System32\drivers\etc\hosts
#23 [03:51] <urielsalis> open Notepad in elevated mode (search on the start menu, right click and select Run as administrator), select File > Open and enter %SystemRoot%\System32\drivers\etc\hosts
#24 [03:52] <Kobila> can i find file and open it with notepad?
#25 [03:53] <Kobila> https://paste.ubuntu.com/p/V5rXDKwzsS/
#26 [03:53] <Andrio> Kobila, you shouldn't need to search; just enter that path into the file name box
#27 [03:53] <Andrio> Kobila, delete both lines containing mojang then save it.
#28 [03:56] <Kobila> i did that
#29 [03:56] <Kobila> everything works now
#30 [03:56] <Kobila> thanks a lot :D
#31 [04:01] <Andrio> no problem :o
#32 [05:22] * pavcore [webchat@85.173.27.129] has joined #minecrafthelp
#33 [05:28] <pavcore> Hi, I had a problem, I apologize in advance for my English, because I am Russian-speaking. My problem is that when updating the minecraft an error pops up, "the termination of the program minecraft launcher." Here is what is written in the details of the problem: Signature of the problem:
#34 [05:30] <pavcore> Problem Event Name: BEX /Application Name: MinecraftLauncher.exe/Application Version: 1.0.1.0 /Application Timestamp: 5da59323 / Error module name: MinecraftLauncher.exe / Version of the module with an error: 1.0.1.0 / Error Timestamp: 5da59323 / Exception Offset: 000d306 / Exception Code: c0000409 / Exception data: 00000007 /
#35 [05:30] <pavcore>
#36 [05:47] * LXavi123 [webchat@62.57.200.158.dyn.user.ono.com] has joined #minecrafthelp
#37 [05:48] <LXavi123> Minecraft crashed when i started launcher
#38 [05:49] <LXavi123> #minecrafthelp minecrfat crashes
#39 [06:34] * Suns_Spienelis [webchat@213.159.51.67] has joined #minecrafthelp
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#43 [07:16] * Suns_Spienelis [webchat@213.159.51.67] has joined #minecrafthelp
#44 [07:19] <Suns_Spienelis> Hi, i have a recent problem with Minecraft connectivity. I'm playing on Realms server which is hosted by one of the friends. As 1.15 launched, we started created new world and started playing. for a couple of days everything was fine but as of yesterday, my internet keeps getting shut down several minutes after i connect to the Realms server. This
#45 [07:20] <Suns_Spienelis> doesn't happen when i'm on simple multiplayer server. I've checked if firewall allows MC through, and all is good on that end. We have played on the same Realms server but other world several months ago and this issue didin't ever happen. So now i'm at a loss as to what to do
#46 [07:44] * AceStarstream [webchat@47.39.215.219] has joined #minecrafthelp
#47 [07:44] <AceStarstream> Ive absolutely lost my security questions AND email linked to the account in question ages ago.
#48 [07:44] <AceStarstream> Im not sure where to go from here.
#49 [07:45] <Greymagic27> ??> AceStarstream account/send-email
#50 [07:45] <Greymagic27> Still down :P
#51 [07:45] <Greymagic27> AceStarstream, Send an email to mojang: https://help.minecraft.net/hc/en-us/requests/new
#52 [07:46] <AceStarstream> Ill try that, thank you
#53 [07:48] <AceStarstream> And when they reply back, will they send it to my minecraft account email?
#54 [07:48] <AceStarstream> Because I dont have access to that LOL
#55 [07:48] <Greymagic27> AceStarstream, Give them an email you have access to :P
#56 [07:48] <AceStarstream> I guess ill make another ticket, brb
#57 [07:48] <urielsalis> another?
#58 [07:52] <AceStarstream> Yeah
#59 [07:52] <AceStarstream> I submitted one ticket and forgot to include an email I had access to
#60 [07:52] <AceStarstream> my hotmail email password is long gone, and locked behind microsoft technical support
#61 [07:53] <AceStarstream> I tried twice in the past to get it from them, but they never handed over the account because the info I provided as the owner was 'too vague'
#62 [07:55] <AceStarstream> Thanks for the help, Greymagic27!
#63 [08:07] * Sosie [webchat@213-216-238-30.bb.dnainternet.fi] has joined #minecrafthelp
#64 [08:07] <Sosie> hhey
#65 [08:08] <Sosie> I have a problem in creating a server, for some reason even though I do port forwarding correctly, the port doesn't open
#66 [08:10] <Andrio> Sosie, is it running now?
#67 [08:10] <Sosie> nope still having the same problem
#68 [08:10] <Andrio> Sosie, what problem?
#69 [08:11] <Sosie> the problem is that when setting up a server to run from my pc, port forwarding fails
#70 [08:11] <Sosie> I am not sure if the problem is with me doing something wrong or my internet provider
#71 [08:12] <Andrio> Sosie, can you join the server from the same computer?
#72 [08:12] <Sosie> yes.
#73 [08:14] <urielsalis> using which IP?
#74 [08:15] <Sosie> I looked somewhere and I was told that instead of trying to join my public ip address, I can join using "localhost"
#75 [08:15] <Sosie> and that works
#76 [08:15] <Sosie> it works with my public ip as well though
#77 [08:16] <urielsalis> your public IP is 213.216.238.30?
#78 [08:17] <Sosie> yup
#79 [08:17] <urielsalis> you left server-ip empty in the server configuration right?
#80 [08:18] <Sosie> yep
#81 [08:19] <Sosie> I'm not exactly sure if I am doing the port forwarding right
#82 [08:19] <urielsalis> can you take a screenshot of that?
#83 [08:19] <urielsalis> ?? imgur
#84 [08:19] <urielsalis> ??> Sosie imgur
#85 [08:20] <urielsalis> ah, bot down
#86 [08:20] <urielsalis> you can upload the screenshot to imgur.com and send us the link
#87 [08:20] <Sosie> trying
#88 [08:20] <Sosie> https://imgur.com/a/YewzEav
#89 [08:21] <Sosie> also I have already created a static ip and it works fine
#90 [08:21] <urielsalis> you are putting 25565 as the port for all of those, and your private ip for lan ip right?
#91 [08:21] <urielsalis> can you run ipconfig to make sure you are using that ip?
#92 [08:22] <Sosie> I'll try that
#93 [08:23] <Sosie> is there a site to check if my port is open?
#94 [08:24] <urielsalis> https://dinnerbone.com/minecraft/tools/status/
#95 [08:25] <urielsalis> or https://mcsrvstat.us/ if thats down
#96 [08:26] <Sosie> it seems that it isn't open
#97 [08:27] <Sosie> if I wanted others to join, should they join with my public ip?
#98 [08:30] <Sosie> I wonder why the port doesn't open
#99 [08:35] <Sosie> Hello?
#100 [08:43] * Gabby [webchat@67.20.45.146] has joined #minecrafthelp
#101 [08:45] <Gabby> So I made a purchase VIA debit card, the purchase went through on my bank account and it had sent me an email saying "Any downloads you have bought, except preorders, are available now" and when I try to login to my Minecraft account and set a skin or username, it tells me I need to purchase Minecraft. So far I don't see any transaction ID in the e
#102 [08:45] <Gabby> mail. I'm not sure what to do about this yet
#103 [08:46] <Gabby> I had also called my bank to make sure charges went through and they confirmed that it did come through
#104 [08:47] <Gabby> Oh wait I was given a transaction number but the account still does not work. I found it but my account still says I need to purchase minecraft
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#106 [09:58] * liam3 [webchat@222-153-187-162-fibre.sparkbb.co.nz] has joined #minecrafthelp
#107 [10:00] <liam3> Hey, was trying to log into realms but is telling me my client is outdated, and that the server is still running on 1.15, but i cant actually access the realms tab when 1.15 is loaded
#108 [10:06] * liam2 [webchat@222-153-187-162-fibre.sparkbb.co.nz] has joined #minecrafthelp
#109 [10:09] * pepper5 [webchat@pD9FD6A5B.dip0.t-ipconnect.de] has joined #minecrafthelp
#110 [10:09] <pepper5> hi hi guys
#111 [10:09] <pepper5> anybody else having extreme perf. issues on 1.15.1?
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#115 [10:12] * Mike4 [webchat@pc-246-205-47-190.cm.vtr.net] has joined #minecrafthelp
#116 [10:12] <Mike4> a
#117 [10:12] <Mike4> hello ?
#118 [10:13] <Mike4> hellooo ?
#119 [10:17] <Mike4> I have a problem in minecraft. It is difficult to explain, but I will try to make it as well as possible. When I play minecraft and start a game, they look like white lines on the floor. I don't know if it's minecraft error, or my pc. but I think it is from my card
#120 [10:17] <Mike4> graph.
#121 [10:17] <Mike4> sorry for my english im using Google Traductor
#122 [10:24] * Mike4 [webchat@pc-246-205-47-190.cm.vtr.net] has joined #minecrafthelp
#123 [10:24] <Mike4> Hello
#124 [10:24] <Mike4> I have a problem in minecraft. It is difficult to explain, but I will try to make it as well as possible. When I play minecraft and start a game, they look like white lines on the floor. I don't know if it's minecraft error, or my pc. but I think it is from my card graph. sorry for my english im using Google Traductor.
#125 [10:26] * Mike4 [webchat@pc-246-205-47-190.cm.vtr.net] has quit. (Client Quit)
#126 [10:27] * Salmon42 [webchat@net-188-218-183-102.cust.vodafonedsl.it] has joined #minecrafthelp
#127 [10:31] <Salmon42> hi, I've a problem with mincraft launcher, that mean when I try to launch the game it start running with initial Mojang logo an then it freeze before the loadbar is full. then when I close the window the error that came out is 'java platform SE binary is not responding'. I've tried to re-install the game but nothing changes
#128 [10:33] * Suns_Spienelis [webchat@213.159.51.67] has quit. (Quit: webchat.esper.net)
#129 [11:05] <Greymagic27> ??> Salmon42 av/adwcleaner
#130 [11:05] <Greymagic27> Salmon42, Download and run this tool: https://downloads.malwarebytes.com/file/adwcleaner
#131 [11:07] <Salmon42> I've a antivirus alredy installed
#132 [11:13] * TheSilentLink [~TheSilent@host86-137-246-19.range86-137.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#133 [11:30] * SophieCharlotte [webchat@host31-54-101-253.range31-54.btcentralplus.com] has joined #minecrafthelp
#134 [11:31] <SophieCharlotte> Hey, so I have minecraft and unfortunately everytime I logon and into worlds, both single and multiplayer, I login to the world and can move but I am unable to break/place blocks. It's really annoying!
#135 [11:33] <SophieCharlotte> I have previously tried to restart my computer, I have completely factory reset my computer and also I have installed and uninstalled the game. It doesn't seem to make any difference
#136 [11:34] * Callie [webchat@c-76-102-237-228.hsd1.ca.comcast.net] has joined #minecrafthelp
#137 [11:34] * gamerllp [webchat@175-153-117-131.ip-addr.inexio.net] has joined #minecrafthelp
#138 [11:34] <gamerllp> Hello
#139 [11:34] <Callie> Hello!
#140 [11:35] <gamerllp> I have one question
#141 [11:35] <Callie> Yes?
#142 [11:35] * Salmon42 [webchat@net-188-218-183-102.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#143 [11:36] * SophieCharlotte [webchat@host31-54-101-253.range31-54.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#144 [11:36] <gamerllp> I have buy Minecraft Java Edition and can not play it because the game has crashed
#145 [11:36] <Callie> Oh wait you aren't a support member, sorry.
#146 [11:37] <Callie> Did not realize this chat was public.
#147 [11:37] <gamerllp> oh ok
#148 [11:37] * UnRegistered [webchat@68-189-45-87.dhcp.rdng.ca.charter.com] has joined #minecrafthelp
#149 [11:39] <UnRegistered> Minecraft.exe and minecraft.msi both wont launch minecraft, and wont display any error messages.
#150 [11:39] <Callie> Similar issue, I can't open my launcher. It does nothing. When I reinstall, it goes through the updating process and gets to the "Java Runtime" bit. When it says "cleaning" it crashes, and then goes back to doing nothing when I try to open it. My java is up to date. I really would appreciate some help.
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#152 [11:42] * UnRegistered [webchat@68-189-45-87.dhcp.rdng.ca.charter.com] has quit. (Client Quit)
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#158 [12:23] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#159 [12:23] <olegr05> Hello. I have a problem logging in to my account. The launcher writes that I entered the wrong password, but I 100% entered it correctly. Can you help me?
#160 [12:26] * OtimistaaPDC [webchat@201.77.125.233] has joined #minecrafthelp
#161 [12:26] <OtimistaaPDC> Hello, I had my account stolen and would like to know how to proceed, I can't change my email or password, it's been a while, what should I do? need help
#162 [12:27] <GreyVulpine> OtimistaaPDC - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
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#166 [12:29] * Oop [webchat@cpc153765-ldry4-2-0-cust182.2-1.cable.virginm.net] has joined #minecrafthelp
#167 [12:30] <Oop> I changed my password about 5 times now and i waited over 24 hours and it still says Password or email is wrong
#168 [12:31] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#169 [12:40] <Oop> I changed my password about 5 times now and i waited over 24 hours and it still says Password or email is wrong
#170 [12:47] * Oop [webchat@cpc153765-ldry4-2-0-cust182.2-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#171 [12:50] * hubiseq [webchat@185.46.246.49] has joined #minecrafthelp
#172 [12:51] <hubiseq> my minecraft launcher does not turn on
#173 [12:53] * hubiseq [webchat@185.46.246.49] has quit. (Client Quit)
#174 [12:53] * hubiseq [webchat@185.46.246.49] has joined #minecrafthelp
#175 [12:53] <hubiseq> my minecraft launcher does not turn on
#176 [12:54] <hubiseq> someone help me
#177 [12:54] <hubiseq> my minecraft launcher does not turn on
#178 [13:07] <hubiseq> ok thx
#179 [13:15] * Sean [webchat@45.41.134.51] has joined #minecrafthelp
#180 [13:16] <Sean> We get this error: Unable to start minecraft; if you are running from a dmg, please drag to applications and try again
#181 [13:26] * Salmon42 [webchat@net-188-218-183-102.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#182 [13:48] * Mightyena [~Bot@2604:2dc0:100:21::6] has joined #minecrafthelp
#183 [13:48] * amsam2106 [webchat@cpc146302-brig23-2-0-cust198.3-3.cable.virginm.net] has joined #minecrafthelp
#184 [13:49] <amsam2106> hi, im having some serious issues with the Minecraft launcher crashing and no one seems to know how to fix it. Every time I open the game and press play it crashes and the same error pops up.
#185 [13:50] * rox [webchat@188.25.144.203] has joined #minecrafthelp
#186 [13:51] <rox> hi, i made an online payment for Java edition, i have been charged, no game yet
#187 [14:02] <rox> when will we play the game, as payment is already charged by you, but no game yet??
#188 [14:32] * brock [webchat@71.85.179.67] has joined #minecrafthelp
#189 [14:33] <brock> why am i unable to make a purchanse? i type in all my info and click purchase and it keeps telling me error
#190 [14:33] <Greymagic27> brock, Hey. Let's start by checking for any software that may be causing an issue
#191 [14:33] <Greymagic27> ??> brock tools/hjt
#192 [14:33] <Mightyena> brock: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#193 [14:33] <Mightyena> brock: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#194 [14:34] <brock> its not a software or mistype issue
#195 [14:34] <Greymagic27> brock, How can you be sure?
#196 [14:34] <brock> it charged my bank account but then refunded me the same
#197 [14:35] <Greymagic27> brock, Ah I see. In that case you'll need to email mojang.
#198 [14:35] <Greymagic27> ??> brock account/send-email
#199 [14:35] <Mightyena> brock: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#200 [14:35] * William_Allison [webchat@66-190-77-88.dhcp.dntn.tx.charter.com] has joined #minecrafthelp
#201 [14:35] <brock> hmm alright, thanks dudes
#202 [14:36] <Greymagic27> No problem :)
#203 [14:36] <rox> how about my problem guys, i have been charge by mojang but no game to play
#204 [14:36] <Greymagic27> rox, Same thing. You'll need to email mojang. https://help.minecraft.net/hc/requests/new
#205 [14:37] <William_Allison> hi I'm trying to start up a realm with some friends but every time I launch minecraft it gives me an 'offline' status and wont let me go online, I've already tried restarting my computer and reinstalling the game but neither fixed the issue
#206 [14:37] <William_Allison> does anyone know how to fix this it's seems like its been an issue since 1.15 dropped
#207 [14:38] <Greymagic27> William_Allison, Hi. I'd like to start by checking for any incompatible software:
#208 [14:38] <Greymagic27> ??> William_Allison tools/hjt
#209 [14:38] <Mightyena> William_Allison: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#210 [14:38] <Mightyena> William_Allison: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#211 [14:39] <rox> i sent email to minecraft since saturday, still no answer from them
#212 [14:39] <Greymagic27> rox, It's going to be 1-2 months before you get a reply I'm afraid.
#213 [14:40] <rox> oh my god, so long, my son will terorise me that he has no game for christmas..
#214 [14:41] <William_Allison> https://paste.ubuntu.com/p/SBzbxVgRR8/
#215 [14:41] <William_Allison> there's the link
#216 [14:41] <Greymagic27> ??> William_Allison av/webroot
#217 [14:41] <Mightyena> William_Allison: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#218 [14:41] <Mightyena> William_Allison: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#219 [14:43] <William_Allison> i turned off the firewall and it still isnt letting me sign in?
#220 [14:44] <William_Allison> should I try restarting me computer again?
#221 [14:44] <Greymagic27> ??> William_Allison av/mcafee/uninstall
#222 [14:44] <Mightyena> William_Allison: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#223 [14:47] <rox> ok, that's it, thanks for the info guys!
#224 [14:47] <Greymagic27> rox, No problem! Have a nice christmas holiday!
#225 [14:48] * William_Allison [webchat@66-190-77-88.dhcp.dntn.tx.charter.com] has quit. (Quit: webchat.esper.net)
#226 [14:57] * Tsiji [webchat@94.102.204.5] has joined #minecrafthelp
#227 [14:57] <Tsiji> i cannot install mc
#228 [14:57] <Tsiji> from the launcher
#229 [14:58] <Tsiji> https://paste.gg/p/anonymous/c1dff93b7d5341f99b6501d3b75406c9
#230 [14:58] <Tsiji> i get this error
#231 [15:01] * Tsiji [webchat@94.102.204.5] has quit. (Client Quit)
#232 [15:13] * g0dAnubis [webchat@95.168.118.20] has joined #minecrafthelp
#233 [15:14] <g0dAnubis> Hello, I can't start minecraft for some reason
#234 [15:14] <g0dAnubis> I tried to reinstall it
#235 [15:14] <g0dAnubis> but it still wont work
#236 [15:15] <g0dAnubis> I double click on the shortcut on my desktop, the mouse shows loading, and then nothing happens
#237 [15:18] * missing_blocks [webchat@c-73-24-241-212.hsd1.az.comcast.net] has joined #minecrafthelp
#238 [15:20] <missing_blocks> all of our blocks are missing in every past world and a new world
#239 [15:24] * Luka [webchat@cable-178-149-98-152.dynamic.sbb.rs] has joined #minecrafthelp
#240 [15:25] <Luka> Hi,when i try to join server play.pvpwars.net it says "The requested server is currently offline. Try Again later" but I can see that other people are playing on server.
#241 [15:28] * BATHomp24 [webchat@71.69.194.152] has joined #minecrafthelp
#242 [15:29] <BATHomp24> Hi i just bought the wrong version of minecraft, how do i fix this?
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#244 [15:48] * SLIPSTREAM [webchat@ip72-222-147-43.ph.ph.cox.net] has joined #minecrafthelp
#245 [15:50] <SLIPSTREAM> I redeemed my Minecraft Windows 10 Edition a while back, but it got deleted and now I can't re-download it
#246 [15:55] * alex1 [webchat@104.166.206.212] has joined #minecrafthelp
#247 [15:56] <alex1> I am having trouble logging into the minecraft launcher, once I put in my username and password it just hangs and does nothing, no error or anything
#248 [15:56] <alex1> this is the non-native launcher if that helps
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#250 [16:38] * NerdyKyogre [webchat@S0106105611bd94e8.ed.shawcable.net] has joined #minecrafthelp
#251 [16:40] <NerdyKyogre> This is a weird one, folks. On ubuntu 18.04 with the latest launcher, any version older than 1.13 will refuse to launch, simply saying "The game has crashed. We're sorry for the inconvenience." 1.13.2, 1.14.4, and 1.15.1 all work fine, but I have tried 1.12.2 and 1.8.9 and they failed. Wondering if it's a driver issue?
#252 [17:00] * Cyru [webchat@ip72-222-109-51.tu.ok.cox.net] has joined #minecrafthelp
#253 [17:01] <Cyru> Hello! Is there a way to get my code to switch over to windows 10? I try and redeem it, and it says they ran out.
#254 [17:01] <Cyru> The only way I can get a code is through minecraft support.
#255 [17:01] <NerdyKyogre> just wait, same thing happened to me
#256 [17:02] <Cyru> How long have you waited?
#257 [17:02] <NerdyKyogre> 2 weeks or so
#258 [17:03] * Cyru [webchat@ip72-222-109-51.tu.ok.cox.net] has quit. (Client Quit)
#259 [17:17] * Space [webchat@c-174-54-17-120.hsd1.pa.comcast.net] has joined #minecrafthelp
#260 [17:17] * Space is now known as Guest80382
#261 [17:24] <Guest80382> It says failed to sink user data and i cant figure out how to fix it
#262 [17:25] * lucao [webchat@177.73.104.1] has joined #minecrafthelp
#263 [17:26] <Guest80382> Hello
#264 [17:27] <lucao> Hi, I can't log in to the mojang website.
#265 [17:27] <lucao> It's been a long time since I logged in and when I log in I ask to answer three questions but I don't remember what the answers are.
#266 [17:27] <lucao> But I try to redefine this through email but email never comes in for me to do the procedure.
#267 [17:28] <Guest80382> When i try to play Minecraft it says failed to sink user data
#268 [17:34] <Guest80382> Are you there?
#269 [17:41] * Guest80382 [webchat@c-174-54-17-120.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#270 [17:43] * Hello [webchat@24-236-40-150-dynamic.midco.net] has joined #minecrafthelp
#271 [17:44] * Hello [webchat@24-236-40-150-dynamic.midco.net] has quit. (Client Quit)
#272 [17:44] * VillagersGoHmm [webchat@24-236-40-150-dynamic.midco.net] has joined #minecrafthelp
#273 [17:45] * Thegn [webchat@99-184-69-86.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#274 [17:45] <VillagersGoHmm> my game crashes as soon as it almost reaches the main menu. it is telling me that my java transcript is doing something wrong. ive tried reinstalling the game and no change, any help??
#275 [17:46] * Thegn [webchat@99-184-69-86.lightspeed.mssnks.sbcglobal.net] has quit. (Client Quit)
#276 [17:49] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#277 [17:51] <VillagersGoHmm> can someone help me??
#278 [17:51] <VillagersGoHmm> it tells me that my java SE binary crashed
#279 [17:53] <CubeTheThird> VillagersGoHmm, are you getting a crash report?
#280 [17:54] <VillagersGoHmm> not exactly, it just says Jave SE Binary has stopped working
#281 [17:55] <CubeTheThird> VillagersGoHmm, ok. Let's run a malware scan
#282 [17:55] <CubeTheThird> ??> VillagersGoHmm av/adwcleaner
#283 [17:55] <Mightyena> VillagersGoHmm: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#284 [17:55] <Mightyena> VillagersGoHmm: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#285 [17:57] <VillagersGoHmm> do I quarantine them??
#286 [17:57] <CubeTheThird> VillagersGoHmm, yes that's right
#287 [17:57] * VillagersGoHmm [webchat@24-236-40-150-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#288 [17:58] * VillagersGoHm [webchat@24-236-40-150-dynamic.midco.net] has joined #minecrafthelp
#289 [18:00] <VillagersGoHm> That worked, thank you guys so much
#290 [18:00] <CubeTheThird> VillagersGoHm, awesome
#291 [18:00] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
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#293 [18:12] * squ1d3000 [webchat@47.186.228.207] has joined #minecrafthelp
#294 [18:13] <squ1d3000> I have emailed support and not gotten a response. I have reset my password and still cannot login. I have waited 24 hours to try to login and it still tells me invalid password
#295 [18:14] <CubeTheThird> squ1d3000, are you not receiving the password reset email?
#296 [18:14] <squ1d3000> I have gotten it and reset it
#297 [18:14] <CubeTheThird> squ1d3000, are you using a VPN/Proxy?
#298 [18:14] <squ1d3000> no
#299 [18:14] <CubeTheThird> ??> squ1d3000 tools/hjt
#300 [18:14] <Mightyena> squ1d3000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#301 [18:14] <Mightyena> squ1d3000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#302 [18:16] <squ1d3000> https://paste.ubuntu.com/p/VK2DwwQscv/
#303 [18:17] <CubeTheThird> ??> squ1d3000 info/mcleaks
#304 [18:17] <Mightyena> squ1d3000: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#305 [18:17] <Mightyena> squ1d3000: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#306 [18:18] <squ1d3000> Do you have any idea where that would be on my computer?
#307 [18:18] <squ1d3000> I don't know what those are
#308 [18:18] <CubeTheThird> ??> squ1d3000 win/hosts/edit
#309 [18:18] <Mightyena> squ1d3000: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#310 [18:18] <Mightyena> squ1d3000: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#311 [18:19] <squ1d3000> ok
#312 [18:20] <CubeTheThird> squ1d3000, in there, fine the lines with mojang in them, and erase them
#313 [18:20] <squ1d3000> done
#314 [18:20] * Luka [webchat@cable-178-149-98-152.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#315 [18:21] <CubeTheThird> squ1d3000, save the file, then try logging in again
#316 [18:22] <squ1d3000> That did it!
#317 [18:22] <squ1d3000> Thank you!
#318 [18:22] <CubeTheThird> squ1d3000, awesome! glad that worked
#319 [18:43] * aces [webchat@107-131-81-122.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#320 [18:44] <aces> i made a microsoft account and now it wont let me sgin into it
#321 [18:45] <CubeTheThird> aces, you'll have to contact Microsoft support about that one
#322 [18:46] * aces [webchat@107-131-81-122.lightspeed.tulsok.sbcglobal.net] has quit. (Client Quit)
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#324 [18:59] * auto_manic [webchat@c-76-102-237-228.hsd1.ca.comcast.net] has joined #minecrafthelp
#325 [19:03] <auto_manic> Hello, I'm having an issue with launching Minecraft. The launcher won't open. When I reinstall, it manages to get all the way through updating, until it goes to update something called "Java Runtime." It gets to the part that says "cleaning" and then crashes. Attempts to start Minecraft afterwards have the same result as before, nothing happens, at
#326 [19:03] <auto_manic> least until I do another reinstall. My Java is up to date. How can I fix this?
#327 [19:06] <CubeTheThird> auto_manic, can you open the .minecraft folder?
#328 [19:08] <auto_manic> yeah
#329 [19:09] <CubeTheThird> auto_manic, there find and delete the launcher_profiles.json file
#330 [19:10] <auto_manic> alright
#331 [19:10] <CubeTheThird> auto_manic, after that, try opening the launcher again
#332 [19:12] <auto_manic> hey it opened! that was IT?? I can't believe how easy that was. Thanks so much!
#333 [19:12] <CubeTheThird> auto_manic, ya it's a known issue. Glad that worked!
#334 [19:13] <auto_manic> oh actually. while the launcher did load, I now get an error when pressing play
#335 [19:13] <CubeTheThird> auto_manic, what's the error?
#336 [19:14] <auto_manic> or- pressed again. says preparing now. seems something new happens every time. I'll wait and see if it comes up again
#337 [19:14] <CubeTheThird> sure thing
#338 [19:18] <auto_manic> the game launched! I think the error was from the game not finding that file but trying again made a new one. Thanks again. I think it's all good from here
#339 [19:19] <CubeTheThird> awesome!
#340 [19:37] * rjgolinski [webchat@174.62.112.15] has joined #minecrafthelp
#341 [19:37] * zoe0 [webchat@58.240.234.174] has joined #minecrafthelp
#342 [19:38] <zoe0> hellow
#343 [19:38] <zoe0> I bought an exchange code. It says that I can exchange the game of win10, but I can't find where to download it. How can I get the free exchange code of win10?
#344 [19:39] <CubeTheThird> zoe0, if you purchased a code for the Windows 10 edition, you can get it on the Microsoft Store. If you are talking about the free code that comes with Java edition, there is an issue with the system right now and you will have to try for it later
#345 [19:41] <zoe0> So I can get free win10 games, but now there's something wrong with your system and you can't get them?
#346 [19:42] <CubeTheThird> zoe0, that's right. You will have to wait for Mojang to fix the problem
#347 [19:43] * Sipin_22 [webchat@c-76-30-31-186.hsd1.tx.comcast.net] has joined #minecrafthelp
#348 [19:44] <zoe0> Can I ask about when it can be repaired
#349 [19:45] <CubeTheThird> zoe0, they have not given us an estimated time
#350 [19:45] <Sipin_22> any time
#351 [19:46] <zoe0> ok, I hope you can fix it as soon as possible3
#352 [19:46] <zoe0> And，can I ask you another question?
#353 [19:46] <Sipin_22> yes
#354 [19:46] <CubeTheThird> zoe0, ask away
#355 [19:48] <zoe0> My friend has a black screen problem when using minecraft java games
#356 [19:48] <zoe0> Do you have a solution？
#357 [19:48] <CubeTheThird> zoe0, normally we recommend updating your PC video drivers. If your friend can join this chatroom, we can help them do that
#358 [19:50] <zoe0> Yes, I saw this on your support website, and now he's trying
#359 [19:50] <zoe0> Is there no other plan?
#360 [20:01] <zoe0> I also see it on your support website,If you purchased Minecraft: Java Edition after October 19th, 2018, the button will not be there， so it means that this button will change instead of not getting the free win10 version of the games?
#361 [20:01] <CubeTheThird> zoe0, if you purchased the game before that date, the button will be there. As I said though, the system that creates the codes is broken right now
#362 [20:02] <zoe0> OK, I see. Thank you
#363 [20:02] * Nickolasso [webchat@c-73-38-189-125.hsd1.vt.comcast.net] has joined #minecrafthelp
#364 [20:15] * Animal_Mother [webchat@c-73-170-6-74.hsd1.ca.comcast.net] has joined #minecrafthelp
#365 [20:15] <Animal_Mother> I'm currently having an issue that's exclusive to me playing on my friend's server. I keep getting disconnected every 5 - 10 seconds with different errors every time
#366 [20:16] <CubeTheThird> Animal_Mother, can you give examples of these errors?
#367 [20:16] * rjgolinski [webchat@174.62.112.15] has quit. (Quit: webchat.esper.net)
#368 [20:17] <Animal_Mother> "Internal Exception: io.netty.handler.codec.CorruptedFrameException: length wider than 21-bit"
#369 [20:17] <CubeTheThird> Animal_Mother, do you know what your ping is to your friend's server?
#370 [20:18] <Animal_Mother> No, but it seems to jump between 3 to 5 bars whenever I connect
#371 [20:18] <CubeTheThird> Animal_Mother, hover your mouse over the bars to see your ping
#372 [20:19] <Animal_Mother> 18ms
#373 [20:19] * Zach [webchat@142.162.92.137] has joined #minecrafthelp
#374 [20:19] <Animal_Mother> This issue has been exclusive to his server, and no one else on it seems to be having it
#375 [20:19] <Animal_Mother> And other servers work fine for me
#376 [20:19] * Zach is now known as Guest50246
#377 [20:19] <CubeTheThird> Animal_Mother, can I assume this is a modded server of some kind?
#378 [20:20] <Animal_Mother> Nope
#379 [20:20] <Animal_Mother> It's vanilla
#380 [20:20] <CubeTheThird> Animal_Mother, are you able to share with me the server IP?
#381 [20:20] <Animal_Mother> Would you be connecting to the server?
#382 [20:20] <Guest50246> Has anyone encountered an issue when launching the game, the loading bar gets to about 90% of the way, and then the game stops responding?
#383 [20:20] <CubeTheThird> Animal_Mother, nah, just pinging it
#384 [20:21] <CubeTheThird> Guest50246, run a malware scan
#385 [20:21] <CubeTheThird> ??> Guest50246 av/adwcleaner
#386 [20:21] <Mightyena> Guest50246: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#387 [20:21] <Mightyena> Guest50246: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#388 [20:21] <Animal_Mother> Is there any way I can send it to you directly?
#389 [20:21] <CubeTheThird> Animal_Mother, run /msg CubeTheThird <message>
#390 [20:22] <Animal_Mother> It gave me an automatic response not allowing me I think
#391 [20:22] <CubeTheThird> Animal_Mother, ignore that. I got it
#392 [20:23] <CubeTheThird> Animal_Mother, is the server running any custom commands or data packs, to your knowledge?
#393 [20:23] <Animal_Mother> Yes, my friend is running a custom data pack he made, it just adds 6 crafting recipes
#394 [20:23] * larbear [webchat@cpe-66-66-82-217.rochester.res.rr.com] has joined #minecrafthelp
#395 [20:23] <Animal_Mother> He says there's no new scripts or generated structures
#396 [20:24] <CubeTheThird> Animal_Mother, is there any chance he could temporarily disable the datapack? Want to make sure that isn't the problem
#397 [20:24] <larbear> i bought minecraft for pc along time ago and now it says i have to buy it again
#398 [20:24] <Animal_Mother> Would he have to restart the server to fully disable it?
#399 [20:24] <CubeTheThird> larbear, what's your minecraft username?
#400 [20:25] <larbear> larbear93
#401 [20:25] <CubeTheThird> larbear, ok one sec
#402 [20:25] <CubeTheThird> Animal_Mother, should be able to just remove it and run the /reload command
#403 [20:25] <Animal_Mother> He disabled it just now through commands but I got disconnected again
#404 [20:26] <Animal_Mother> alright, I'll tell him
#405 [20:26] <Animal_Mother> Does he have to remove it out of the folder?
#406 [20:27] <CubeTheThird> Animal_Mother, yes I believe so
#407 [20:27] <Animal_Mother> ok, he's doing that now
#408 [20:28] <larbear> i really dont want to buy it again
#409 [20:28] <Animal_Mother> He did it and I'm still getting disconnected after a second
#410 [20:28] <CubeTheThird> larbear, can you login to account.mojang.com/me
#411 [20:28] <CubeTheThird> Animal_Mother, ok so it's not that
#412 [20:29] <CubeTheThird> Animal_Mother, are you using a VPN/Proxy?
#413 [20:29] <Animal_Mother> No
#414 [20:29] * larbear [webchat@cpe-66-66-82-217.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#415 [20:31] <CubeTheThird> Animal_Mother, hmm. Perhaps there's something wrong with your user data. Can you ask your friend to remove your player file in the server folder?
#416 [20:34] <Animal_Mother> He did that but I still got an error
#417 [20:35] <CubeTheThird> hmm
#418 [20:37] * FeliGZ [webchat@186.176.42.205] has joined #minecrafthelp
#419 [20:37] <CubeTheThird> Animal_Mother, did your friend modify the "network-compression-threshold" option in the server.properties file?
#420 [20:38] <FeliGZ> Hi!
#421 [20:38] <Animal_Mother> I don't think he did
#422 [20:38] <CubeTheThird> hello FeliGZ
#423 [20:38] <Animal_Mother> He says it's at 256
#424 [20:39] <CubeTheThird> Animal_Mother, ask if he can try changing it to -1. I don't normally recommend setting it that way, but I'm pulling at straws at this point
#425 [20:40] <CubeTheThird> Animal_Mother, he will have to restart the server when making that change, by the way
#426 [20:41] <Animal_Mother> Still getting the error, and he's restarted the server for each change CubeTheThird
#427 [20:41] <CubeTheThird> Animal_Mother, hmm ok. Is it always the same error now?
#428 [20:41] <Animal_Mother> Nope
#429 [20:42] <CubeTheThird> Animal_Mother, before you said you got " io.netty.handler.codec.CorruptedFrameException". What else are you getting?
#430 [20:42] <Animal_Mother> I got the length widener error again but before that it was a completely different error
#431 [20:42] <Animal_Mother> and before the error was another completely different error
#432 [20:42] <Animal_Mother> so on and so fourth
#433 [20:43] <FeliGZ> Ok, I need help, I just created an account, I bought minecraft from a gift card, so, when I went home I tried to log to minecraft.net from pc, it didn't work, so I tried on my phone, I redeem the code there, then, I installed the launcher, but when i tried to log in it says that my gmail or password is wrong, I tried to change the pass, but it was
#434 [20:43] <FeliGZ> the same, I search on google, but it didn't work at all, so.... I'm here now! (Sorry for my english, it's not my main language)
#435 [20:43] <CubeTheThird> FeliGZ, are you using a VPN/Proxy?
#436 [20:43] <FeliGZ> No
#437 [20:44] <CubeTheThird> ??> FeliGZ tools/hjt
#438 [20:44] <Mightyena> FeliGZ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#439 [20:44] <Mightyena> FeliGZ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#440 [20:44] <CubeTheThird> Animal_Mother, alright I'm gonna look up a few things. Might take a bit
#441 [20:44] * rilgames [webchat@47.153.186.184] has joined #minecrafthelp
#442 [20:44] <Animal_Mother> CubeTheThird I can compile a folder of screenshots with all the errors I get if you want
#443 [20:45] <CubeTheThird> Animal_Mother, a few examples is sufficient for now
#444 [20:46] <CubeTheThird> Animal_Mother, alright here's something we can try. Do you know how to open cmd as administrator?
#445 [20:47] <FeliGZ> https://paste.ubuntu.com/p/ptgdRY9JN2/
#446 [20:47] <Animal_Mother> Yes, I do
#447 [20:47] <CubeTheThird> ??> FeliGZ info/mcleaks
#448 [20:47] <Mightyena> FeliGZ: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#449 [20:47] <Mightyena> FeliGZ: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#450 [20:47] <CubeTheThird> Animal_Mother, there, run this command: netsh winsock reset
#451 [20:47] <Animal_Mother> I entered that earlier but it didn't fix the issue
#452 [20:47] <CubeTheThird> Animal_Mother, oh really? and you rebooted?
#453 [20:48] <Animal_Mother> and restarted my computer after I entered it
#454 [20:48] <CubeTheThird> lovely
#455 [20:48] <Animal_Mother> Yup, it seems only a small number of people are having this error
#456 [20:48] <CubeTheThird> ??> Animal_Mother tools/hjt
#457 [20:48] <Mightyena> Animal_Mother: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#458 [20:48] <Mightyena> Animal_Mother: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#459 [20:49] <Animal_Mother> All the forum threads I found never seem to find a solution, and they're all from different years
#460 [20:49] <Animal_Mother> I'll run it now
#461 [20:50] <CubeTheThird> Animal_Mother, unfortunately networking issues are the hardest to diagnose since there are many possible causes
#462 [20:50] <rilgames> hello
#463 [20:50] <CubeTheThird> hello rilgames
#464 [20:51] <Animal_Mother> I'd imagine netcode can be a complete pain to manage
#465 [20:51] <rilgames> i would like to know if it is safe to delete "Minecraft Launcher" file off my "Program Files x86"
#466 [20:51] <Animal_Mother> Thanks for your help so far
#467 [20:51] <CubeTheThird> rilgames, ya you can delete it if you want
#468 [20:51] <rilgames> ok thanks
#469 [20:51] <FeliGZ> Thank you!, and sorry, at that time couldn't affort minecraft, and I wanted to play on premium servers
#470 [20:52] <FeliGZ> It worked!
#471 [20:52] <CubeTheThird> FeliGZ, oh good!
#472 [20:52] <CubeTheThird> Animal_Mother, can you try using the official game launcher?
#473 [20:52] * FeliGZ [webchat@186.176.42.205] has quit. (Quit: webchat.esper.net)
#474 [20:53] <Animal_Mother> I already did, still got the same issue
#475 [20:53] * RappidZz [webchat@static-36-143-62-95.ipcom.comunitel.net] has joined #minecrafthelp
#476 [20:53] <RappidZz> I cant launch my minecraft
#477 [20:54] <CubeTheThird> RappidZz, what happens when you try?
#478 [20:54] <RappidZz> Everytime i try to launch it starts loading and at the end ir stops responding
#479 [20:54] <CubeTheThird> RappidZz, ok I'll have you run a malware scan
#480 [20:54] <CubeTheThird> ??> RappidZz av/adwcleaner
#481 [20:54] <Mightyena> RappidZz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#482 [20:54] <Mightyena> RappidZz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#483 [20:55] * RappidZz [webchat@static-36-143-62-95.ipcom.comunitel.net] has quit. (Client Quit)
#484 [20:56] <Animal_Mother> I tried updating java on my other pc I played on and that seemed to fix it for a while, but eventually I kept getting errors again
#485 [20:56] <Animal_Mother> I updated java on this pc too but it didn't fix anything
#486 [20:56] <CubeTheThird> Animal_Mother, hmm you've got me curious now. In-game, hold f3+c until it crashes
#487 [20:58] <Animal_Mother> Alright, I'll do that now
#488 [20:58] <Animal_Mother> Do you want the log?
#489 [20:59] <CubeTheThird> Animal_Mother, ya copy it onto http://paste.ubuntu.com and give the URL here.
#490 [21:00] <Animal_Mother> there ya go
#491 [21:02] <CubeTheThird> Animal_Mother, well, while you may have had the right idea with the java update, the launcher is using the version that comes bundled with the game. You'll have to manually change the java version being used in your launcher profile
#492 [21:04] <Animal_Mother> Multimc is using the java that's installed on my computer to run the game, but I'll try and set up the default launcher with normal java
#493 [21:05] <CubeTheThird> sure thing
#494 [21:06] <Animal_Mother> Still getting the error even after changing it to the java that's installed on my PC
#495 [21:10] <Animal_Mother> CubeTheThird
#496 [21:12] <CubeTheThird> this is so weird...
#497 [21:13] <Animal_Mother> Like I mentioned before, I've only found a couple of forum threads talking about this kinda of issue
#498 [21:13] <Animal_Mother> There was only one person that found a solution, and that was by switching to lan which I sadly can't do
#499 [21:13] <CubeTheThird> Animal_Mother, any chance you could have your friend try creating a brand new server, for testing?
#500 [21:13] <Animal_Mother> He's away right now, but I'll ask when he's back
#501 [21:13] <CubeTheThird> Animal_Mother, and it doesn't sound like a connection issue on your end, seeing as you claim to have no issues on other servers
#502 [21:16] <Animal_Mother> There's a lot of entities at spawn and one thread mentioned that as a possible cause
#503 [21:16] <CubeTheThird> Animal_Mother, hmm... maybe a bandwidth issue if that was it. Can you run a test on speedtest.net
#504 [21:16] * applemongler [webchat@64.67.9.105] has joined #minecrafthelp
#505 [21:17] <applemongler> I want to refund my $25 for this game
#506 [21:17] <CubeTheThird> applemongler, may I ask why you want a refund?
#507 [21:17] <applemongler> I cannot get the servers to work to play with my friend so I do not want your product
#508 [21:18] <applemongler> now
#509 [21:18] <CubeTheThird> applemongler, just so we're clear, we do not work for Mojang here. You will have to send it a support ticket to request a refund. That being said, seeing as it will take some time to process it, I would recommend we try to help you resolve that issue beforehand
#510 [21:18] <CubeTheThird> ??> applemongler mojang/email
#511 [21:18] <Mightyena> applemongler: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#512 [21:18] <Mightyena> applemongler: Note: Do NOT send more than one at a time.
#513 [21:22] <applemongler> fuck you and this stupid game that doesnt work
#514 [21:22] <Absol> applemongler: Please keep it civil
#515 [21:22] <Animal_Mother> CubeTheThird https://paste.gg/p/anonymous/28d1ce6a890f4ea7875a31f3069ed210
#516 [21:22] <CubeTheThird> you're welcome
#517 [21:22] <CubeTheThird> Animal_Mother, ya that's perfectly fine
#518 [21:29] <Animal_Mother> CubeTheThird Would you like me to send the 9 screenshots of different errors I have?
#519 [21:32] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
#520 [21:35] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#521 [21:42] <Animal_Mother> CubeTheThird My friend made a new server and so far I haven't got any errors
#522 [21:45] <CubeTheThird> Animal_Mother, that's good to hear. I'm still suspecting there was something corrupted on the server that was the problem
#523 [21:46] <Animal_Mother> He's transferring over the old on to the new server to see if it works well
#524 [21:46] <CubeTheThird> 👍
#525 [21:47] <Animal_Mother> Now I'm getting the error again
#526 [21:51] * cloud [webchat@cpe-70-113-46-150.austin.res.rr.com] has joined #minecrafthelp
#527 [21:52] * Sam [webchat@14-203-129-22.tpgi.com.au] has joined #minecrafthelp
#528 [21:54] <cloud> im in a server and i have no idea if that would affect my issue but. every mob switched skins? and sounds? its terrifying
#529 [21:55] <CubeTheThird> cloud, for what game version?
#530 [21:55] <cloud> 1.15
#531 [21:55] <CubeTheThird> cloud, has this only happened once?
#532 [21:56] <cloud> this is the first time it hsa happened, yes. it stays if you leave/exit the server though
#533 [21:56] <cloud> has*
#534 [21:56] <CubeTheThird> cloud, oh really? does it only happen on that specific server?
#535 [21:57] <cloud> im not in any other servers but everything is normal in single player
#536 [21:57] <CubeTheThird> cloud, I'd guess it's an issue on the server's end in that case
#537 [21:57] <cloud> mkay, thank you. it is a terrifying server issue though
#538 [21:58] <Sam> Hi, i'm trying to install minecraft but it keeps popping up with an error saying: operation too slow less than 30 bytes/sec transferred the last 60 seconds
#539 [21:58] <CubeTheThird> cloud, you may want to contact a server owner/administrator about that
#540 [21:58] <CubeTheThird> Sam, can you run a test on speedtest.net
#541 [22:00] <Sam> It said download is 30.49 mbps
#542 [22:00] <cloud> its a closed server and the technical owner doesnt even play minecraft, but i can try? no idea what i would ask though
#543 [22:00] <CubeTheThird> Sam, are you using a VPN/Proxy?
#544 [22:01] <Sam> no, not using a vpn or proxy
#545 [22:01] <CubeTheThird> Sam, do you have any downloading programs running, such as bittorrent programs?
#546 [22:03] <Sam> No I don't have any other programs running
#547 [22:04] <CubeTheThird> Sam, are you getting a log, or just that error message?
#548 [22:21] <CubeTheThird> sorry I g2g
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#550 [22:32] * PondElytra [webchat@047-135-114-027.res.spectrum.com] has joined #minecrafthelp
#551 [22:34] <PondElytra> How can I email Mojang over my concern about forgetting my password and not being able to access the email account that it was originally anchored to?
#552 [22:34] * skimaskbaddie [webchat@c-73-2-215-108.hsd1.tn.comcast.net] has joined #minecrafthelp
#553 [22:34] <skimaskbaddie> um, I can't buy minecraft
#554 [22:35] <skimaskbaddie> and I need help
#555 [22:35] <skimaskbaddie> anyone here?
#556 [22:35] <PondElytra> I am, but I don't know what you mean
#557 [22:36] <Andrio> ??> PondElytra account/send-email
#558 [22:36] <Mightyena> PondElytra: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#559 [22:36] <Andrio> skimaskbaddie, what happens when you try?
#560 [22:42] * PondElytra [webchat@047-135-114-027.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#561 [22:43] <cld1665> The server i play on has updated to 1.14.4. My launcher will not open 1.14.4 or higher. but will open 1.14.7 snapshot and lower. do i need to upgrade my computer? when i try to load 1.14.4 or higher it just says "prepairing..."
#562 [22:43] * Nick5 [webchat@host-69-146-102-197.lar-wy.client.bresnan.net] has joined #minecrafthelp
#563 [22:43] <Nick5> hello?
#564 [22:44] * Sam [webchat@14-203-129-22.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#565 [22:45] <Nick5> i cant run anything past 1.8 it just freezes and says minecraft is not responding. i cant even play the game. whats going on?
#566 [22:46] * Nick5 [webchat@host-69-146-102-197.lar-wy.client.bresnan.net] has quit. (Client Quit)
#567 [22:48] * Nick5 [webchat@host-69-146-102-197.lar-wy.client.bresnan.net] has joined #minecrafthelp
#568 [22:49] <Nick5> I cant run anything past 1.8 it just freezes and tells me that its not responding. whats going on and how do i fix it? i paid for the game and its not working. please dont tell me that was like 20 dollars down the drain
#569 [22:52] <Andrio> ??> Nick5 tools/HJT
#570 [22:52] <Mightyena> Nick5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#571 [22:52] <Mightyena> Nick5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#572 [22:52] <Andrio> ??> cld1665 launcher/log
#573 [22:52] <Mightyena> cld1665: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#574 [22:52] * skimaskbaddie [webchat@c-73-2-215-108.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#575 [22:52] <cld1665> ty, i will try it.
#576 [22:58] * ben_c [webchat@58.160.128.57] has joined #minecrafthelp
#577 [22:59] <ben_c> i have a really buggy inventory its so annoying
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#579 [23:05] * Marcelo [webchat@181.221.101.241] has joined #minecrafthelp
#580 [23:05] <Marcelo> hi
#581 [23:05] <Marcelo> im not receiving a minecraft windows 10 code in my mojang account, how to proceed
#582 [23:06] * Animal_Mother [webchat@c-73-170-6-74.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#583 [23:08] <Marcelo> can anybody help me?
#584 [23:18] * Marcelo [webchat@181.221.101.241] has quit. (Quit: webchat.esper.net)
#585 [23:33] <cld1665> my launcher does not look or have any of the buttons the one in the link has. mine is 1.6.89j
#586 [23:48] * cld1665 [webchat@192.234.119.10] has quit. (Quit: webchat.esper.net)