#1 [00:03] * Blake [webchat@130.15.233.133] has joined #minecrafthelp
#2 [00:04] <Blake> I was unable to connect to any of the servers. Can any one help me with that? The error shows that "javascript socket network is unreachable".
#3 [00:04] <Blake> to reach
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#9 [01:03] <ineedminecrafthelp> Hi! Can anyone help me with my in-game question? So, is it possible to get other players to join you in the same minecraft server even though they are in a different platform? I am playing on java edition, and my friends are playing on bedrock edition. Any help appreciated!
#10 [01:03] <Andrio> ineedminecrafthelp, unfortunately Java Edition isn't compatible with Bedrock Edition.
#11 [01:04] * mcfun [webchat@49.245.101.33] has joined #minecrafthelp
#12 [01:05] <ineedminecrafthelp> Ok, thanks for the help!
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#14 [02:02] * Julia [webchat@cpe-174-108-110-6.carolina.res.rr.com] has joined #minecrafthelp
#15 [02:02] <Julia> When ever i click on my minecraft launcher it loads for a second and then nothing else happens
#16 [02:04] <Julia> ?
#17 [02:04] <Andrio> ??> Julia launcher/log
#18 [02:04] <Mightyena> Julia: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#19 [02:05] <Julia> no the launcher doesn't ever open up so i cant even get to there
#20 [02:07] <Julia> ?
#21 [02:09] <Andrio> Julia, does it show up in the taskbar?
#22 [02:09] <Julia> no
#23 [02:10] <Andrio> Julia, right click on the icon, select Properties > Compatibility and set Windows Vista compatibility mode, then turn it off again if the launcher starts up this time
#24 [02:15] <Julia> that didnt work, i tried selecting a different windows mode for the launcher and it opened a outdated launcher
#25 [02:18] * haslador [webchat@d14-69-121-133.try.wideopenwest.com] has joined #minecrafthelp
#26 [02:22] <haslador> How long is the backlog?
#27 [02:24] <Julia> what do you mean
#28 [02:24] <haslador> No mojang support help for over a month and there twitter support is not responding either
#29 [02:26] <haslador> There is many of us waiting to get our minecraft windows 10 code for over a month with zero responce, the microsoft fourm alone has over 1200 people with the game problem
#30 [02:27] <Julia> oh wow that sucks do you think it will eventually be fixed? because i can just wait if so
#31 [02:28] <haslador> is this a discord channel or irc? lol
#32 [02:28] <Andrio> Julia, I hope so; we don't know anything for certain though.
#33 [02:28] * Clay [webchat@c-67-161-113-21.hsd1.wa.comcast.net] has joined #minecrafthelp
#34 [02:28] <Andrio> haslador, likely longer than that; we don't have that information any more though.
#35 [02:29] <Julia> ok well thank you
#36 [02:29] <haslador> At this point im feeling there not fixing it on purpose cause of the holdays sales
#37 [02:29] <Clay> I've been having launcher problems. I've read the posts about it on reddit, it was a common problem awhile ago, but I can't seem to fix mine. I'm on a mac laptop
#38 [02:29] <haslador> there nothing even on there twitter with over 1200 people on 1 fourm alone yelling about no help or responce
#39 [02:30] <Andrio> Julia, tried reinstalling the launcher?
#40 [02:30] <Julia> yeah twice
#41 [02:30] <Clay> i've reinstalled the game many times. but would i only reinstall the launcher
#42 [02:30] * Jay [webchat@101.162.129.18] has joined #minecrafthelp
#43 [02:30] <Clay> ?
#44 [02:31] <haslador> pc launcher?
#45 [02:31] <Julia> yes
#46 [02:32] <haslador> Ive had a problem a few times with that, all i did was save my games and move them and then fully removed all minecraft folders and reinstalled it. and i mean all folder for a fresh reinstall
#47 [02:32] <Jay> Hey guys i'm having difficulty resetting my password for my account, Mojang won't send through the email to reset it.
#48 [02:32] * Julia [webchat@cpe-174-108-110-6.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#49 [02:35] <Clay> how would i find my minecraft saves?
#50 [02:36] <Clay> they are not under the minecraft folder
#51 [02:36] <Jay> Saved files are usually under Documents/my games folder
#52 [02:39] <Andrio> as far as I know only Terraria does that.
#53 [02:39] <Andrio> And even then only on some Windows installations.
#54 [02:39] <Andrio> ??> Clay Mac/.minecraft
#55 [02:39] <Mightyena> Clay: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#56 [02:40] <haslador> Thats why i had to google the location of mine.
#57 [02:43] <haslador> for windows you need to put this in %appdata%\.minecraft
#58 [02:47] * koningpluto [webchat@77.222.87.138] has joined #minecrafthelp
#59 [02:47] <koningpluto> i hafe truble white loging in on my switch white mincraft
#60 [02:48] <koningpluto> its says acc error
#61 [02:48] <koningpluto> idk what to do
#62 [02:56] <haslador> well im off take care all
#63 [02:57] <koningpluto> ???
#64 [02:57] * haslador [webchat@d14-69-121-133.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#65 [02:57] <urielsalis> Hi koningpluto
#66 [02:58] <koningpluto> i hafe trubble
#67 [02:58] <koningpluto> some time
#68 [03:01] <koningpluto> il be back in 20 min
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#71 [03:08] * minecraftbertol [webchat@31.0.124.70] has joined #minecrafthelp
#72 [03:08] <stovey> hi there. I have had to change my password multiple times. the password always works the first time but never again and i have to change it again. Now ive used all of my typical passwords and would like to be able to use an old one, but it wont let me. now i am unable to login
#73 [03:10] <minecraftbertol> Hello, I can't claim my minecraft bedrock edition on PC due to availability of product error, even if I'm minecraft user since 2012. Anyone? :)
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#76 [03:29] * koningpluto [webchat@77.222.87.138] has joined #minecrafthelp
#77 [03:31] <koningpluto> i need help
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#82 [03:45] * SlimeDiamond_ is now known as SlimeDiamond
#83 [04:14] * helpi [webchat@p5DCC74C8.dip0.t-ipconnect.de] has joined #minecrafthelp
#84 [04:14] <helpi> hello anyone there
#85 [04:15] <helpi> i have an bad issiue with my mc
#86 [04:15] <helpi> cannot download the game or launcher
#87 [04:15] <helpi> and it seems that i havent purchased the game but i have
#88 [04:15] <helpi> was wrong with u microsoft
#89 [04:16] <helpi> kriegst dein hals nicht voll was
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#93 [05:26] * Ryan [webchat@220-134-23-70.HINET-IP.hinet.net] has joined #minecrafthelp
#94 [05:27] * Ryan is now known as Guest32253
#95 [05:27] <Guest32253> test
#96 [05:28] <SlimeDiamond> Test sucseeded!
#97 [05:28] <Guest32253> I wanna ask I had buy "Minecraft: Java Edition" and active it.
#98 [05:29] <Guest32253> and it tell me I also can get "Minecraft for Windows 10" for free
#99 [05:30] <Guest32253> but when I press "Claim your free copy", I got this "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#100 [05:31] <Guest32253> Why? Can help me ?
#101 [05:32] <SlimeDiamond> it means exactly what it says
#102 [05:33] <SlimeDiamond> they couldn't find a gift code to give to you
#103 [05:33] <SlimeDiamond> just wait a bit
#104 [06:32] * me8 [webchat@110.141.213.146] has joined #minecrafthelp
#105 [06:33] <Jay> Is anyone able to help with account problems?
#106 [06:33] <Jay> I'm not able to receive a password reset through my email. I've checked spam and tried to send it multiple times confirming that i'm using the correct email.
#107 [06:34] * me8 [webchat@110.141.213.146] has quit. (Client Quit)
#108 [06:35] <Jay> If anyone has faced a similar issue or this is a common issue. Please let me know. I am constantly referred to merging mojang / minecraft accounts but I have already done that a while ago.
#109 [07:13] * Chunk16 [webchat@ppp14-2-120-86.adl-apt-pir-bras32.tpg.internode.on.net] has joined #minecrafthelp
#110 [07:13] <Chunk16> hi i have got a error code 1 that i cannot fix
#111 [07:16] * Chunk16 [webchat@ppp14-2-120-86.adl-apt-pir-bras32.tpg.internode.on.net] has quit. (Client Quit)
#112 [08:13] * DarkKnightKronos_ [webchat@185.99.177.242] has joined #minecrafthelp
#113 [08:14] <DarkKnightKronos_> Hey, i have a problem with getting the free microsoft 10 key of minecraft. i am trying at least twice a week to get it since exactly one month. I even wrote the support about 1 1/2 half weeks ago but didnt get any answers
#114 [08:20] * Engineer4God [webchat@c-73-12-109-153.hsd1.va.comcast.net] has joined #minecrafthelp
#115 [08:23] <Engineer4God> When I try to run the launcher, the first time it acted like it was updating then it quit with no error message. The second time it didn't even show up in the process list in task manager. The only helpfull info I have is a nativelog.txt from an autoupdate four days ago where it decided that my OS was Windows 7 Ultimate when its actually Windows 10
#116 [08:23] <Engineer4God> . Help?
#117 [09:13] * Travick [webchat@cpc149414-nrte32-2-0-cust139.8-4.cable.virginm.net] has joined #minecrafthelp
#118 [09:14] <Travick> Hi, I can't add a frame to the Game. no matter what I do I still have 256mb although I have 8gb in jvm.
#119 [09:15] <Travick> Memory *
#120 [09:15] <Travick> not frame.
#121 [09:17] * otaz [webchat@c-71-62-164-242.hsd1.va.comcast.net] has joined #minecrafthelp
#122 [09:18] * YODA7 [webchat@h-144-162.A259.priv.bahnhof.se] has joined #minecrafthelp
#123 [09:18] <YODA7> When I am trying to link this Microsoft account with my PSN account, it says I have already linked that account with an already existing PSN account. Even though I havent linked it with any PSN account before.
#124 [09:18] <otaz> so I bought minecraft java edition a while ago, and I was like 6 years old. Now, I am still using that account but needed to change my email address, and when I now try to log in it tells me I can't because I changed my email. How can I get around this?
#125 [09:19] <otaz> Correction: It says I cant play because I changed my email
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#129 [09:55] * Travick [webchat@cpc149414-nrte32-2-0-cust139.8-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#130 [09:55] <mixi> Hey, i'm having issues, minecraft doesn't start
#131 [09:55] <mixi> it just crashes when i press play
#132 [09:56] <mixi> playing on macos
#133 [09:56] <mixi> tried reinstalling and upgrading java
#134 [09:57] * Engineer4God [webchat@c-73-12-109-153.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#135 [10:10] * Oleleo11 [webchat@ip1f12147c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#136 [10:12] <Oleleo11> hey
#137 [10:18] <Oleleo11> I bought minecraft 5 years ago and now I want to play with my friend who has the bedrock version on PS4. if i signed up in the microsoft store i have to enter a 25 digit code and i didn't get this code
#138 [10:20] <Oleleo11> this is the massage that i became as i wanted to see the Code on the mojang Website: Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
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#149 [11:04] * Garethor [webchat@91.182.9.69] has joined #minecrafthelp
#150 [11:07] <Garethor> Hi, i've just installed minecraft Java Edition on my PC. Nothing happens when double clicking on "Minecraft Launcher". I 've already tried "repair" with the installer but it doesn't change anything ... Thanks for help ;)
#151 [11:34] * Hyper [webchat@207-224-247-66.dia.static.qwest.net] has joined #minecrafthelp
#152 [11:34] <Hyper> hello?
#153 [11:34] <Hyper> anyone here to help?
#154 [11:34] <Hyper> im having an issue.
#155 [11:41] * Truth [webchat@97e7e0c1.skybroadband.com] has joined #minecrafthelp
#156 [11:44] <Truth> Hey, so recently I've been trying to log onto Minecraft again and whenever I attempt to launch it starts loading but once it reaches roughly the final 10th it freezes and crashes. I tried allocating more memory, I tried changing the java executable as well however nothing seems to be working (I also uninstalled and reinstalled java + Minecraft). Ca
#157 [11:44] <Truth> n anyone help?
#158 [12:00] * TheSilentLink [~TheSilent@2a00:23c5:c184:4000:a602:5094:f13f:71d4] has joined #minecrafthelp
#159 [12:07] * temai173 [webchat@mobile-access-b0486e-220.dhcp.inet.fi] has joined #minecrafthelp
#160 [12:08] <temai173> i have an account named: tema173. I played years ago. Now i would like to play again my your site demands payment again even though i paid years ago.
#161 [12:08] * Vine_gre [webchat@191.177.181.69] has joined #minecrafthelp
#162 [12:08] <Vine_gre> Hello
#163 [12:08] <Vine_gre> Pt-BR?
#164 [12:08] <temai173> huh?
#165 [12:09] <Vine_gre> Brazil?
#166 [12:09] <temai173> what does PT-BR mean?
#167 [12:09] <temai173> no from Finland
#168 [12:09] <Vine_gre> Portugues do Brasil
#169 [12:09] <Vine_gre> My linguague
#170 [12:09] <temai173> oke
#171 [12:09] <temai173> i have an account named: tema173. I played years ago. Now i would like to play again my your site demands payment again even though i paid years ago.
#172 [12:10] <Vine_gre> So I have my minecraft account since 2014. That's when I bought the game
#173 [12:10] <temai173> i have an account named: tema173. I played years ago. Now i would like to play again but your site demands payment again even though i paid years ago.
#174 [12:10] <Vine_gre> It's been a while since I stopped playing and now I felt like it. Do I have to pay for the game again?
#175 [12:10] <temai173> i bought in 2012 or 2011 i thibk
#176 [12:11] <temai173> think*
#177 [12:11] <temai173> yes
#178 [12:11] <Vine_gre> wow
#179 [12:11] <Vine_gre> Que sacanagem
#180 [12:11] <temai173> the sama question for me
#181 [12:11] <Vine_gre> What a slutty
#182 [12:11] <Absol> Vine_gre: Please keep it civil
#183 [12:12] <Vine_gre> Thank you
#184 [12:12] <temai173> is there even anyone trying to help me
#185 [12:12] <temai173> thanks
#186 [12:12] * Vine_gre [webchat@191.177.181.69] has quit. (Client Quit)
#187 [12:12] <temai173> Heelouuuuu
#188 [12:13] * temai173 [webchat@mobile-access-b0486e-220.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#189 [12:22] * Garethor [webchat@91.182.9.69] has quit. (Quit: webchat.esper.net)
#190 [12:55] * Ellis [webchat@90.205.144.179] has joined #minecrafthelp
#191 [12:55] <Ellis> my world has loaded everything all wrong
#192 [12:55] <Ellis> its chopped up my world and reaaranged them i have 13days in this world and its prety much all gone deleted all my chests and my base
#193 [13:04] * Alex5 [webchat@static-42-157-25-46.ipcom.comunitel.net] has joined #minecrafthelp
#194 [13:05] <Alex5> Hi i bought the java edition and i got an error buying the game, mojang took mi money but i dont have the game
#195 [13:19] * stanman1703 [webchat@97e7e0c1.skybroadband.com] has joined #minecrafthelp
#196 [13:19] <stanman1703> Hey, so recently I've been trying to log onto Minecraft again and whenever I attempt to launch it starts loading but once it reaches roughly the final 10th it freezes and crashes. I tried allocating more memory, I tried changing the java executable as well however nothing seems to be working (I also uninstalled and reinstalled java + Minecraft). Ca
#197 [13:19] <stanman1703> n anyone help?
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#199 [13:21] * Alex5 [webchat@static-42-157-25-46.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#200 [13:24] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#201 [13:25] * evan [webchat@f63224.upc-f.chello.nl] has joined #minecrafthelp
#202 [13:28] <evan> Hello, I have a big problem today, I'm very anxious, some chunks in the world are loading on the wrong place and my house is splitted in two, how can I fix this? is this maybe because of the new update? Please help me!! I made an update yesterday but can't find this anywhere now...
#203 [13:29] <evan> I mean not an update, I made a backup yesterday, i cant find it today anywhere...
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#206 [13:43] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#207 [14:11] * voidman123 [webchat@cm-2194.cable.globalnet.hr] has joined #minecrafthelp
#208 [14:11] <voidman123> Hello, I have a problem with my login. I have a new email account, and have changed the password, but my login does not work.
#209 [14:35] * stanman1703 [webchat@97e7e0c1.skybroadband.com] has quit. (Quit: webchat.esper.net)
#210 [15:02] * DrHoffman [webchat@91.200.224.106] has joined #minecrafthelp
#211 [15:03] <DrHoffman> hello! i need help with game
#212 [15:09] * Namulsi [webchat@142.134.86.12] has joined #minecrafthelp
#213 [15:09] <Namulsi> My launcher isn't opening and i've tried uninstalling and reinstalling three times
#214 [15:09] <DrHoffman> i want change version of game
#215 [15:10] <DrHoffman> from java for win10 edition
#216 [15:10] <Namulsi> Java
#217 [15:10] <Namulsi> Java launcher
#218 [15:24] * DrHoffman [webchat@91.200.224.106] has quit. (Quit: webchat.esper.net)
#219 [15:33] * AlexD [webchat@65.pool85-56-152.dynamic.orange.es] has joined #minecrafthelp
#220 [15:33] <AlexD> hello??
#221 [15:33] <AlexD> some one here??
#222 [15:50] <Namulsi> Heelo
#223 [15:58] * rb [webchat@va-74-4-250-124.dhcp.embarqhsd.net] has joined #minecrafthelp
#224 [15:59] <rb> java edition isn't loading
#225 [16:00] <rb> my game wont start. need help
#226 [16:04] * rb [webchat@va-74-4-250-124.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#227 [16:19] * GilledAbdi [webchat@ip5f5be50a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#228 [16:20] <GilledAbdi> i cant log in in my minecraft account
#229 [16:29] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (Ping timeout: 190 seconds)
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#235 [16:33] * Davi_Craft_BR_16 [webchat@168.205.101.49] has joined #minecrafthelp
#236 [16:35] * Ari [webchat@c-73-253-205-121.hsd1.ct.comcast.net] has joined #minecrafthelp
#237 [16:35] <Davi_Craft_BR_16> I bought minecraft java edition in 2015, I was wondering how do I redeem minecraft windows 10 edition
#238 [16:35] <Ari> Hello, i am unable to purchase minecraft as every time i do so it says "error". Please help
#239 [16:38] * Whyinds [webchat@173-28-94-50.client.mchsi.com] has joined #minecrafthelp
#240 [16:39] * Ari [webchat@c-73-253-205-121.hsd1.ct.comcast.net] has quit. (Client Quit)
#241 [16:40] <Whyinds> I'm having some trouble with the Minecraft launcher, and the minecraft website. When I log in on the launcher, it says "Invalid email or password". I tried multiple times by resetting my password, and it doesn't work. The website doesn't do anything when I press log in (Though I can do that part on my phone easily). What do I have to do to get this
#242 [16:40] <Whyinds> fixed? I even waited for a day or so and it didn't work.
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#244 [16:48] <Davi_Craft_BR_16> I bought minecraft java edition in 2015, I was wondering how do I redeem minecraft windows 10 edition
#245 [16:49] <Bananaphone1212> Hi, I've been trying to log into my account for a few days now, but now whenever I put in the correct information, it tells me "sorry, please make sure youre online, and try again". how do I fix this?
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#250 [16:59] * bonjour [webchat@host-109-88-152-54.dynamic.voo.be] has joined #minecrafthelp
#251 [16:59] <bonjour> Hi
#252 [16:59] <bonjour> Somebody can help me ?
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#254 [17:06] <GhastlyClient> I am unable to access my minecraft. Whenever I run the game, I get an unexpected error and the game crashes. I have no mods installed & have been unable to find a fix for this problem.
#255 [17:08] <GhastlyClient> It says "Process crashed with exit code 1" in the Minecraft game output
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#258 [17:12] <bonjour> I need help too lol
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#261 [17:18] <jhgb> Hey so it wont let me log into Minecraft recently, it stops about 7/8 of the way loading and freezes
#262 [17:21] * pp_juic3 [webchat@c-67-182-218-43.hsd1.ut.comcast.net] has joined #minecrafthelp
#263 [17:23] <pp_juic3> I can't migrate my og minecraft account because I don't remember the email i used to create the account. Is there anything I can do besides make a new account
#264 [17:34] * sky [webchat@c-24-147-125-141.hsd1.ma.comcast.net] has joined #minecrafthelp
#265 [17:37] <sky> i'm currently experiencing framerate issues while playing Minecraft, but the problem is that i get at least 120 fps on a realm, about 80 fps on a server, but i get about 15-20 fps when playing in single player. how can i fix this?
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#268 [18:01] <Falloutgod0074> Good day. I am having for a few weeks now a issue where I cannot get my free copy of Minecraft windows 10 edition. It keeps giving me the "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!" message. Please help...
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#272 [18:35] <Thetalklesstoad> So my email is ts5750243@gmail (I know) however i removed that email and my new email is under a new email and i do not have a card and no way to log in what should i do
#273 [18:44] * Dram [webchat@pool-108-20-67-148.bstnma.fios.verizon.net] has joined #minecrafthelp
#274 [18:44] <Dram> Hello
#275 [18:44] <Dram> ?
#276 [18:45] <Dram> I'm having an issue redeeming my Windows 10 minecraft version
#277 [18:45] <Dram> Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#278 [18:45] <Dram> ^that's the erro i'm getting
#279 [18:45] <Dram> When will I be able to download it
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#287 [19:28] <Drew> Hello, I am unable to sign in with my Microsoft account on ps4 even after connecting the game with the provided code. I am given the error "We tried to sign you in to your Microsoft account, but something went wrong" Any help to resolve this issue would be great.
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#291 [19:49] <docbrown> having an issue with multiplayer on macbooks - firewall disabled on both but direct connect does not work
#292 [19:49] <CubeTheThird> docbrown, for an Open to LAN connection?
#293 [19:49] <docbrown> yes
#294 [19:49] <CubeTheThird> docbrown, both computers are macs?
#295 [19:50] <docbrown> yes
#296 [19:50] <docbrown> and installs were done today
#297 [19:50] <CubeTheThird> docbrown, can explain to me how you're trying the direct connect?
#298 [19:50] <docbrown> ipv4address:portnumber
#299 [19:51] <CubeTheThird> docbrown, ok good. Can you make sure the ipv4 address is up-to-date ?
#300 [19:51] <docbrown> it is
#301 [19:51] <CubeTheThird> docbrown, have you tried the connection both ways?
#302 [19:52] <docbrown> trying that now
#303 [19:53] <docbrown> no joy
#304 [19:53] <CubeTheThird> docbrown, to be sure, both macs are showing up with similar IP addresses?
#305 [19:54] <docbrown> yes and both are on the same WLAN
#306 [19:54] <CubeTheThird> docbrown, has this worked previously?
#307 [19:55] <docbrown> not on these machines - first time install
#308 [19:55] <CubeTheThird> docbrown, are either machine configured to use a VPN or proxy?
#309 [19:55] <docbrown> no - I just tried ping from a third macbook and I could ping the server - trying one of the problem machines
#310 [19:56] <CubeTheThird> now I'm just picturing you with a stack of macbooks... haha
#311 [19:56] <docbrown> it's some firewall issue - ping from the two macbooks in question doesnt work
#312 [19:56] <docbrown> haha i know right
#313 [19:56] <CubeTheThird> docbrown, can you check your router's firewall settings?
#314 [19:57] <docbrown> I don't see anything in the router's firewall that would prevent it - and my machine pings the other two without issue
#315 [19:57] <CubeTheThird> docbrown, are they all running the same version of MacOS?
#316 [19:58] <docbrown> hrm...good question
#317 [19:59] <docbrown> bah - the two in question are on different OS
#318 [19:59] <CubeTheThird> docbrown, which version? This is good info to gather for similar scenarios
#319 [20:00] <docbrown> one is on Mojave and the other Catalina
#320 [20:01] <CubeTheThird> docbrown, hm... I have an idea. The version of java that gets shipped with the game might be getting blocked (or invalid certificates or something)
#321 [20:01] <CubeTheThird> docbrown, we could try forcing the game to use a newer version of java
#322 [20:02] <docbrown> ok - I was thinking to go ahead and update the one machine and see where that gets us
#323 [20:03] <CubeTheThird> docbrown, take your pick
#324 [20:04] <docbrown> let's go that route first....I'll swing back by here and give an update
#325 [20:04] <CubeTheThird> docbrown, sure thing
#326 [20:05] <docbrown> thanks for the help
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#329 [21:12] <bananaphone1212> HI, whenever I try to login on the launcher, I get a message saying "sorry, make sure you are online, and try again." how do I fix this?
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#332 [21:17] <justin> Hi i am trying to redeem my windows 10 edition which i have available to me for free but everytime i click redeem code it tells me theyre all out of codes right now and i need to come back later... after one week of constantly trying it stil hasnt worked,.
#333 [21:19] <Harold2007> My Minecraft launcher on MacOS (the newest mac) crashes before it can open the game. I have tried re-downloading multiple times with no success. Thanks!
#334 [21:24] <justin> the support team for minecraft really blows
#335 [21:24] <justin> fuck this shit'
#336 [21:24] <Absol> justin: Please keep it civil
#337 [21:24] <justin> fuck off minecraft
#338 [21:24] * Absol kicked justin from #minecrafthelp (Reason: ustin :Keep it civilized, you are just a human being)
#339 [21:28] <Harold2007> i would appreciate quick help, especially since I have contacted mojang multiple times with no response. It would be much appreciated if any mojang support service ACTUALLY works
#340 [21:31] <mattym> Harold2007, I just logged in, would you mind repeating the question/issue?
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#342 [21:31] <Harold2007> My Minecraft launcher on MacOS (the newest mac) crashes before it can open the game. I have tried re-downloading multiple times with no success. Thanks!
#343 [21:31] <mattym> Harold2007, What is the message it gives you when it crashes?
#344 [21:32] <Harold2007> something along the lines of "Error occurred' I can find the exact message if you wish
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#347 [21:34] <rat> my game is outputing no game log, and when i try and launch the game, the mojang screen loads about 9/10ths of the way there then freezes. (not responding) is present in the top left corner. java edition on windows 1.15.1
#348 [21:34] <mattym> Harold2007, The exact message would help a lot.
#349 [21:34] <mattym> ??> rat av/adwcleaner
#350 [21:34] <Mightyena> rat: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#351 [21:34] <Mightyena> rat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#352 [21:39] <Harold2007> ERROR Game crashed An unexpected issue occurred and the game has crashed. We're sorry for the inconvinience [End Message] Pretty basic but if it helps
#353 [21:41] * docbrown [webchat@45-29-144-203.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#354 [21:42] <docbrown> CubeTheThird updating did not fix this issue
#355 [21:43] <docbrown> but I have some more information - I can ping from the MBP to either of the two MB Airs and vice versa - but the two MB Airs can't ping each other
#356 [21:43] * Zach [webchat@69-174-156-113.symrinaa.metronetinc.net] has joined #minecrafthelp
#357 [21:43] * Zach is now known as Guest82828
#358 [21:44] <docbrown> the MB Airs are the laptops running Minecraft - something is keeping the two of them from seeing each other so the multiplayer will never work to I figure that out. so weird
#359 [21:44] <Guest82828> Hello, So I have question about my login account. My dad was the one who original who bought the game, but now I never been able to login back into it and im not sure if the account was changed to my email or still on his email? Would anyone be able to look into it for me?
#360 [21:46] <mattym> Harold2007, And its saying that when loading the launcher and not the game itself?
#361 [21:47] <mattym> Guest82828, Have you tried to get a password reset email sent to the email accounts it may be on? (Only the correct one will get the reply)
#362 [21:48] <CubeTheThird> docbrown, are the ones both running the game able to ping the 3rd one?
#363 [21:48] <Guest82828> Yes Both of them
#364 [21:48] <Guest82828> I got the password reset but when I try to login it doesn't work
#365 [21:49] <mattym> Guest82828, Were you able to set a new password? As in did it give you a success message?
#366 [21:49] <Guest82828> Yes
#367 [21:49] <Guest82828> But when I try to use it in a launcher it does not accept it
#368 [21:49] * Harold2007 [webchat@cpe-76-89-192-154.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#369 [21:49] <mattym> Guest82828, Are you currently in the chat on the computer that cannot log in?
#370 [21:49] <Guest82828> Yes
#371 [21:49] <mattym> Guest82828, What is the exact error you get when trying to log in?
#372 [21:50] <Guest82828> Invalid password or email
#373 [21:50] <mattym> ??> Guest82828 tools/hjt
#374 [21:50] <Mightyena> Guest82828: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#375 [21:50] <Mightyena> Guest82828: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#376 [21:52] <Guest82828> mattym anything I could do?
#377 [21:52] * docbrown [webchat@45-29-144-203.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#378 [22:00] <Guest82828> Help meeeeee peopleeeee
#379 [22:01] <mattym> Guest82828, Follow the instructions Mightyena gave you.
#380 [22:01] <Guest82828> Hello for fuck sake
#381 [22:01] <Absol> Guest82828: Please keep it civil
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