#1 [02:15] * bananaphone1212 [webchat@c-76-101-75-57.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#2 [02:36] * Boeitje [webchat@91.181.135.38] has joined #minecrafthelp
#3 [02:37] <Boeitje> Since the update of ps4 game, my friend isn"t able anymore to get into my world.
#4 [02:37] <Boeitje> How do I fix this?
#5 [02:38] * CakeEmperor [webchat@213.205.240.168] has joined #minecrafthelp
#6 [02:38] <CakeEmperor> Anyone here?
#7 [02:38] <Boeitje> Hi
#8 [02:38] <CakeEmperor> Ok so when I try to log into MineCraft
#9 [02:39] * baschoener [webchat@78.191.47.156] has joined #minecrafthelp
#10 [02:39] <CakeEmperor> It just goes white like when it loads just without the loading screen
#11 [02:39] <Boeitje> Haha I also have a question
#12 [02:39] <CakeEmperor> And then crashes
#13 [02:39] <Boeitje> I don't think I can help u :)
#14 [02:40] <CakeEmperor> I dont mind, its ok :D
#15 [02:40] <Boeitje> #minecrafthelp
#16 [02:40] <Boeitje> huh I don't get this. Is there anyone on here who can help? or do we all have problems xD
#17 [02:41] * baschoener [webchat@78.191.47.156] has quit. (Client Quit)
#18 [02:41] <CakeEmperor> #minecrafthelp Pls help me I have a bug when I try to open minecraft but then it just goes to a white screen (racism) and craaaaaaaaashes :(
#19 [02:41] <CakeEmperor> Dude we are the only people here lit
#20 [02:42] <CakeEmperor> we are probably not but it feels like dat
#21 [02:43] <CakeEmperor> It legit says come back in a few hours, frick it takes so long
#22 [02:43] <CakeEmperor> fuck
#23 [02:43] <Absol> CakeEmperor: Please keep it civil
#24 [02:44] <CakeEmperor> Oops wrong websITE SORRY
#25 [02:44] <CakeEmperor> THat wasnt on purpose I was writing an email to my friend and my brain was on this and
#26 [02:45] <CakeEmperor> I typed it in here
#27 [02:45] <CakeEmperor> Personally you should do **** to swear words :)
#28 [02:45] <CakeEmperor> Personally you should do **** to swear words :)
#29 [02:45] * CakeEmperor [webchat@213.205.240.168] has left #minecrafthelp
#30 [03:04] * PxlRift [webchat@27-33-199-230.tpgi.com.au] has joined #minecrafthelp
#31 [03:05] <PxlRift> I can't seem to sign into the minecraft.net website but I can sign in on the launcher.
#32 [03:51] * Fangrill [webchat@194-93-170-46.dyn.cablelink.at] has joined #minecrafthelp
#33 [03:53] <Fangrill> I can't connect to my Skyfactory server
#34 [03:54] <Fangrill> Name: jopt-simple-4.6.jar, URL: https://libraries.minecraft.net/net/sf/jopt-simple/jopt-simple/4.6/jopt-simple-4.6.jar, Dateiname: jopt-simple-4.6.jar
#35 [03:54] <Fangrill> Pfad: C:\Users\annah\Twitch\Minecraft\Install\libraries\net\sf\jopt-simple\jopt-simple\4.6\jopt-simple-4.6.jar, Existiert: File
#36 [03:54] <Fangrill> I always get this message when I try to start
#37 [03:55] <Andrio> ??> Fangrill mods
#38 [03:56] <Fangrill> Skyfactory 3
#39 [03:58] * MagicMan [webchat@27-33-199-230.tpgi.com.au] has joined #minecrafthelp
#40 [03:59] <MagicMan> The minecraft launcher keeps signing me out very frequently, it happens immediately after starting up minecraft.
#41 [04:00] <Andrio> Fangrill, we don't support the Twitch launcher
#42 [04:00] <Andrio> Fangrill, we don't support the Twitch launcher
#43 [04:01] * Fangrill [webchat@194-93-170-46.dyn.cablelink.at] has left #minecrafthelp
#44 [04:50] * LamC [webchat@95.147.115.99] has joined #minecrafthelp
#45 [04:57] <LamC> Hi I am trying to redeem minecraft windows 10 edition because I bought java edition in 2013. when I press the 'Claim free copy' I get 'Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!' I've looked at a answers.mircosoft thread t
#46 [04:57] <LamC> hat was created in November this year where there's >1000 others with this issue. I would like to please know if and when new codes will be generated as it has been over a month now since the thread was created and if there's anything that can be done to help me and the countless other people who also have this issue in the meantime.
#47 [05:41] * Elisiur57 [webchat@214.red-83-58-174.dynamicip.rima-tde.net] has joined #minecrafthelp
#48 [05:43] <Elisiur57> I press the f3 button and I don't see the coordinates, I just turn up the screen brightness
#49 [05:44] <Elisiur57> what I want is to change the command button of the coordinates to another one but I don't know how
#50 [05:48] <Andrio> Elisiur57, are you on a HP laptop?
#51 [05:48] <Elisiur57> yes
#52 [06:10] <Andrio> Elisiur57, there may be an option in the
#53 [06:10] <Elisiur57> where?
#54 [06:10] <Andrio> BIOS configuration to make the F keys send F keys rather than custom functions
#55 [06:11] <Andrio> There's also AutoHotkey
#56 [06:11] <Andrio> https://www.support.hp.com/us-en/document/c02035108/
#57 [06:23] * XD6 [webchat@058176156090.ctinets.com] has joined #minecrafthelp
#58 [06:23] <XD6> I am unable to log in. I've recently purchased a new minecraft account and redownloaded the launcher, but everytime I input the correct Email and password it says on the top right corner "Sorry! Make sure you are online and try again" even though I am connected to my internet.
#59 [06:23] <XD6> Does anyone know how to solve this issue?
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#61 [06:25] * Volage [webchat@2.49.70.210] has joined #minecrafthelp
#62 [06:28] <Volage> Hey guys i need help badly. So i woke up this morning having done nothing to Minecraft in the past 2 days, i remember disconnecting from Mineplex and going to bed. Today i wake up to this when i try and play minecraft The game crashed whilst updating screen events
#63 [06:28] <Volage> Error: java.lang.IllegalStateException: Mouse must be created before you can read events. Now i HAVE seen all the videos and support of people saying go to %appdata% and delete everything but saved files. Been there done all of that multiple times. I have un-installed MC 3 times and Java compleatly.
#64 [06:29] <Volage> I have now re installed them when i launch minecraft now it works however when i want to go to fullscreen now mc shuts down and shows the "Illegalstateexception" thing. I do normally play 1.12.2 Forge yet this was launched with normal mc that being 1.12.2 I have 0 idea how to fix it any ideas anyone?
#65 [06:30] * KH [webchat@058176156090.ctinets.com] has joined #minecrafthelp
#66 [06:31] <KH> I am unable to log in. I've recently purchased a new minecraft account and redownloaded the launcher, but everytime I input the correct Email and password it says on the top right corner "Sorry! Make sure you are online and try again" even though I am connected to my internet.
#67 [06:31] <KH> Does anyone know how to solve this issue?
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#69 [06:35] * CoolSticks [webchat@213-225-7-185.nat.highway.a1.net] has joined #minecrafthelp
#70 [06:37] <CoolSticks> Hello!I changed my email address for my gmail and i dont have my old email and i forgot the password for my minecraft account.Can you help me?
#71 [06:48] * themis [webchat@85.95.221.157] has joined #minecrafthelp
#72 [06:49] <themis> hello I m trying to claim my free copy of minecraft bedrock edition but It doesn't work
#73 [06:54] * CoolSticks [webchat@213-225-7-185.nat.highway.a1.net] has quit. (Quit: webchat.esper.net)
#74 [07:02] * holaa55 [webchat@141.226.247.49] has joined #minecrafthelp
#75 [07:02] <holaa55> how do i get a licence key?
#76 [07:20] * Plubba [webchat@cpc69057-oxfd26-2-0-cust117.4-3.cable.virginm.net] has joined #minecrafthelp
#77 [07:21] <Plubba> When I load in to any version of minecraft on java edition the bar loads to around 90% and then stops, it says Not Responding and waiting does not work so when I close it it says an unexpected error has occured
#78 [07:49] * Aragami [webchat@p4FE8F0E9.dip0.t-ipconnect.de] has joined #minecrafthelp
#79 [07:54] * Matthew5 [webchat@90.220.225.10] has joined #minecrafthelp
#80 [07:55] <Matthew5> The game crashed whilst unexpected error
#81 [07:55] <Matthew5> Error: java.lang.NullPointerException: Unexpected error how do I fix this?
#82 [08:02] * barcelos [webchat@162.56.166.178.rev.vodafone.pt] has joined #minecrafthelp
#83 [08:04] <barcelos> hey im having some visual glitches in minecraft 1.15.1 is there anyway to send an image?
#84 [08:16] * Matthew5 [webchat@90.220.225.10] has quit. (Quit: webchat.esper.net)
#85 [08:24] * Elisiur57 [webchat@214.red-83-58-174.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#86 [09:33] * Fagad [webchat@168.211.213.161] has joined #minecrafthelp
#87 [09:33] <Fagad> hello
#88 [09:34] <Fagad> uh ok so here is whats happening quite a months ago i tried logging into minecraft and it says invalid email and password then I went to mojang to reset pasword and there im getting 403 ERROR generated by cloudfront. I tried disabling firewall resetted router but it does not fix the problem
#89 [09:36] * Flazz [webchat@178.157.211.198] has joined #minecrafthelp
#90 [09:36] <Flazz> So i got a problem that i bought minecraft back in 2010 ish when it was only mojang that owned it but the question is how i get the account back.
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#92 [09:44] * Flazz [webchat@178.157.211.198] has quit. (Quit: webchat.esper.net)
#93 [09:44] <crashback> help i cant log in any server in minecraft 1.15/1.15.1 and everytime after saying: Joining World it disconnects me saying: Disconnected
#94 [09:45] * algothyme [webchat@77.108.92.62] has joined #minecrafthelp
#95 [09:46] <algothyme> I have trouble with downloading patchy-1.1.jar file
#96 [09:46] <algothyme> I do nt have programs that could couse this problem
#97 [09:47] <algothyme> And I already remove game once, but after 122mb it steel end up downloading with error
#98 [09:48] <algothyme> Failed to connect to libraries.minecraft.net port 443: Connection refused
#99 [09:50] <algothyme> Do someone knows how to fix it?
#100 [09:52] * Mightyena [~Bot@2604:2dc0:100:21::6] has joined #minecrafthelp
#101 [09:54] <crashback> search where it is and download form the internet
#102 [09:59] * stellarstead_ [~blonk@cpe-75-82-2-49.socal.res.rr.com] has joined #minecrafthelp
#103 [10:00] * stellarstead [~blonk@cpe-75-82-2-49.socal.res.rr.com] has quit. (Ping timeout: 204 seconds)
#104 [10:07] * stellarstead [~blonk@cpe-75-82-2-49.socal.res.rr.com] has joined #minecrafthelp
#105 [10:26] * Razzito [webchat@p54B75FCC.dip0.t-ipconnect.de] has joined #minecrafthelp
#106 [10:28] <Razzito> hey, does anyone know when there will be new gift codes for mc-bedrock? I mean for the free copys for Java-edition-owners
#107 [10:29] <Greymagic27> Razzito, Hi. This is a known issue, you'll need to email mojang and request a new code. When emailing, include the code that isn't working for you if you can :)
#108 [10:29] <Greymagic27> ??> Razzito account/send-email
#109 [10:29] <Mightyena> Razzito: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#110 [10:30] <Razzito> I dont have a code yet, tho
#111 [10:31] <Plubba> have u got any idea what to do with my issue
#112 [10:31] <Greymagic27> Razzito, Then you don't need to include the code that isn't working for you :P
#113 [10:31] <Greymagic27> ??> Plubba av/adwcleaner
#114 [10:31] <Mightyena> Plubba: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#115 [10:31] <Mightyena> Plubba: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#116 [10:32] * Plubba [webchat@cpc69057-oxfd26-2-0-cust117.4-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#117 [10:34] <Razzito> okay, thank you :) have a nice day all of you
#118 [10:34] * Plubba [webchat@cpc69057-oxfd26-2-0-cust117.4-3.cable.virginm.net] has joined #minecrafthelp
#119 [10:34] <Plubba> alright Im back and I just did it
#120 [10:35] * Razzito [webchat@p54B75FCC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#121 [10:40] * crashback [webchat@151.24.34.12] has quit. (Quit: webchat.esper.net)
#122 [10:43] * CrypticArmy [webchat@054193f6.skybroadband.com] has joined #minecrafthelp
#123 [10:44] <CrypticArmy> i am trying to make a minecraft account i enter all my details and then when i verify and log in again it just keeps saying error. I just want to buy the game
#124 [10:46] * thgilfodrol [~thgilfodr@icarus.thgil.ganks.me] has joined #minecrafthelp
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#130 [11:34] * Justin [webchat@c-68-52-245-88.hsd1.tn.comcast.net] has joined #minecrafthelp
#131 [11:34] <Justin> Hi, my heads up display no longer shows the name of what i'm looking at and I don't know how to get it back.
#132 [11:36] * Plubba [webchat@cpc69057-oxfd26-2-0-cust117.4-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#133 [11:46] * Volage [webchat@2.49.70.210] has quit. (Quit: webchat.esper.net)
#134 [12:03] * Sam [webchat@notlon0902w-lp130-02-184-146-118-237.dsl.bell.ca] has joined #minecrafthelp
#135 [12:05] <Sam> Hi there, whenever i attempt to join or create a new world in minecraft, it stops at a certain percent and crashes or says java se binary not responding. I have spent 4 days trouble shooting. Operating system is up to date, along with graphics driver and java. I have tried the task manager method but to no avail. not sure what else there is to do,
#136 [12:05] <Sam> wondering if anyone could help.
#137 [12:06] <mattym> Sam, You are getting that when loading/creating a world, and not the game itself?
#138 [12:07] <Sam> a couple days ago it would when lanching the game. Ending the two minecraft launchers worked the first time but refused to work again. Now i can get to the title screen but cannot join a world or server without the game crashing.
#139 [12:07] <mattym> ??> Sam launcher/log
#140 [12:07] <Mightyena> Sam: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#141 [12:08] <mattym> Sam, Also, please get the above log when trying to start a single player world, not mp.
#142 [12:10] <Sam> ok
#143 [12:15] * Justin [webchat@c-68-52-245-88.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#144 [12:17] * zulana [webchat@91.182.113.134] has joined #minecrafthelp
#145 [12:17] <zulana> Hello,
#146 [12:18] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#147 [12:19] <zulana> I have just got a new laptop today and tried to install Minecraft but even tho I already got an account and payed on my previous computer, the site web is still asking me to pay. What should I do?
#148 [12:21] <mattym> zulana, Are you sure you are logging in with the correct account info?
#149 [12:22] <zulana> Yes indeed, it is the correct account.
#150 [12:23] <mattym> zulana, What is your ingame usename/playername?
#151 [12:24] <zulana> it's also zulana
#152 [12:24] <mattym> zulana, Are you sure you are using the correct email?
#153 [12:25] <mattym> zulana, What does it say on the page if you log in at account.mojang.com/me ?
#154 [12:25] <zulana> yes, I checked if it was the correct one
#155 [12:27] <zulana> "Minecraft for Windows 10
#156 [12:27] <zulana> You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. Claim your redeemable gift code by clicking the button below and follow the instructions. As you might have guessed, Minecraft for Windows 10 can only be played on Windows 10."
#157 [12:27] <mattym> zulana, Does it not show a My Games section?
#158 [12:30] * Free_Wolf [webchat@24.28.111.210] has joined #minecrafthelp
#159 [12:30] <zulana> i didn't see it
#160 [12:31] <Free_Wolf> Launcher is in offline mode even though computer is connected to the internet - This issue is documented in MCL-11510. I was told to come here for technical support. Please help!!! this has been an issue for almost 2 months.
#161 [12:31] <mattym> zulana, That's odd. Do you see your ingame username anywhere on the page next to a line for minecraft?
#162 [12:32] <mattym> ??> Free_Wolf tools/hjt
#163 [12:32] <Mightyena> Free_Wolf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#164 [12:32] <Mightyena> Free_Wolf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#165 [12:40] <Free_Wolf> I pasted it, and it is there, I selected the button for it to be there for 1 day
#166 [12:40] <mattym> We need the link to it.
#167 [12:41] <Free_Wolf> btw... thanks for your assistance ----- https://paste.ubuntu.com/p/vHjtGjMkx4/
#168 [12:42] <mattym> Free_Wolf, Only thing in there that we have on our list is Webroot. Which can cause log in issues.
#169 [12:43] <mattym> ??> Free_Wolf av/webroot
#170 [12:43] <Mightyena> Free_Wolf: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#171 [12:43] <Mightyena> Free_Wolf: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#172 [12:43] <Free_Wolf> are you suggesting I turn it off to see if the launcher works?
#173 [12:44] * Laura [webchat@cpe-74-65-176-22.maine.res.rr.com] has joined #minecrafthelp
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#175 [12:47] * Sam [webchat@notlon0902w-lp130-02-184-146-118-237.dsl.bell.ca] has joined #minecrafthelp
#176 [12:48] <zulana> it's all done and installed thanks for your guidance.
#177 [12:50] <Sam> Hi there. For the past few days, I have been experiencing problems with java. Specifically, when i attempt to enter a world it stops at a certain percent and stops responding leading to a crash or me having to end it with task manager. The game log says java has ran out of memory, but i have tried to dedicate more and it still does not work. Wonder
#178 [12:50] <Sam> ing if anyone could help, as I have spent the past 4 days troubleshooting.
#179 [12:53] <Free_Wolf> Upon logging into the launcher, I put my email address and my password (which I have verified works on minecraft.net. Once I click the log in button, it takes about 45 seconds, then consistently comes back with the response: "Sorry! Make sure you are online and try again. " Just now, I followed your instructions to turn off the webroot firewa
#180 [12:53] <Free_Wolf> ll and received the same message "Sorry! Make sure you are online and try again."
#181 [12:55] <Free_Wolf> I am able to get the launcher to work on OTHER computers, (Windows 10 computers, and even a Mac), but it does NOT work on my main machine. It did work fine until about 45 days ago.
#182 [12:58] <Free_Wolf> even after turning OFF the Webroot real time shield and the web shield still got the same error in the minecraft launcher
#183 [13:00] <Free_Wolf> I got it to work by completely exiting the webroot
#184 [13:01] * SrAimar22 [webchat@190.85-84-140.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#185 [13:01] <SrAimar22> Hello, I bought the minecraft java edition and my question is, can they give me back the money? i was confused and the edition i wanna was the windows 10 edition
#186 [13:08] * Sam [webchat@notlon0902w-lp130-02-184-146-118-237.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#187 [13:09] * zulana [webchat@91.182.113.134] has quit. (Quit: webchat.esper.net)
#188 [13:11] * ArchRaven [webchat@pool-173-67-14-151.bltmmd.fios.verizon.net] has joined #minecrafthelp
#189 [13:11] <ArchRaven> Hello, my Minecraft launcher is crashing before anything loads. I could use some help troubleshooting
#190 [13:12] * ArchRaven [webchat@pool-173-67-14-151.bltmmd.fios.verizon.net] has quit. (Client Quit)
#191 [13:14] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#192 [13:15] <Prim> Hello, I bought Minecraft a few months ago, and when I signed back in it said I can only play demo, what do I do?
#193 [13:33] <mattym> Free_Wolf, Just to be clear. The real time shield is still and option, but turning just that off did nothing to help? You had to completely close out of Webroot?
#194 [13:33] * ArchRaven [webchat@pool-173-67-14-151.bltmmd.fios.verizon.net] has joined #minecrafthelp
#195 [13:34] <mattym> Prim, Are you sure you logged in with the correct email?
#196 [13:34] <mattym> SrAimar22, When did you purchase it?
#197 [13:34] <ArchRaven> Hello! Here because my launcher won't work (last updated to 1.14.something or other, currently running macOS Catalina).
#198 [13:35] <mattym> ArchRaven, What happensw hen you try to run it?
#199 [13:35] <ArchRaven> Keep getting error message "Application Specific Information: abort() called // terminating with uncaught exception of type std::bad_alloc: std::bad_allocNot sure how to fix it. Tried uninstalling and reinstalling, no luck.
#200 [13:36] <ArchRaven> Upon clicking on the Minecraft icon, before the launcher even starts
#201 [13:36] <mattym> ??> ArchRaven mac/.minecraft
#202 [13:36] <Mightyena> ArchRaven: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#203 [13:36] <mattym> ArchRaven, Once you have gotten to the folder Mightyena gave you instructions for, let me know.
#204 [13:36] <ArchRaven> Will do! Thanks!
#205 [13:37] <ArchRaven> Found the folder
#206 [13:37] <ArchRaven> What next?
#207 [13:37] <mattym> ArchRaven, Is there a file there called launcher_profiles.json?
#208 [13:37] <ArchRaven> Yessir
#209 [13:38] <ArchRaven> What do I do with said file?
#210 [13:38] <mattym> ArchRaven, Delete it, then relaunch.
#211 [13:39] <Prim> +mattym I'm sure I signed with the right email
#212 [13:39] <ArchRaven> Will do!
#213 [13:41] <Prim> I checked in my inbox and the email I'm signing in with is the same email I bought minecraft with (bought it in july of this year).
#214 [13:41] <mattym> Prim, What do you see if you log in at account.mojang.com/me ?
#215 [13:41] <ArchRaven> Ok, launcher is booting! Awesome!
#216 [13:41] <ArchRaven> Everything is up and running! Thanks so much!
#217 [13:42] <Prim> Ok so I signed in
#218 [13:42] <Prim> With that website
#219 [13:43] <mattym> Prim, What is on that page?
#220 [13:43] <Prim> And it has an option for "redeeming gift codes" and says my account isn't secure
#221 [13:48] <mattym> Prim, That would usually means its the wrong email.
#222 [13:48] <Prim> it has an option to secure my account
#223 [13:49] <Prim> should I do it?
#224 [13:51] <mattym> Prim, Its still just a mojang account without the game attached.
#225 [13:52] <SrAimar22> mattymi purchased today
#226 [13:52] <SrAimar22> at 16pm more or less
#227 [13:52] <SrAimar22> mattym
#228 [13:52] <Prim> Oh, ok then how would I go about fixing the problem?
#229 [13:52] <mattym> Prim, Have you checked other emails it would be.
#230 [13:53] <mattym> ??> SrAimar22 account/refund
#231 [13:53] <Mightyena> SrAimar22: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#232 [13:53] <SrAimar22> mattym i know them but i can not find a solution in that page
#233 [13:54] <mattym> SrAimar22, Just contact them as it instructs.
#234 [13:55] <Prim> Even though I'm sure I signed in with the right one I'll try another one (i went into my inbox and checked that when I bought it I used this email)
#235 [13:55] <Prim> I used another email and it's not working
#236 [14:03] <Prim> I can sign in with my email, but when I sign into the app (on pc), instead of my username it says "player" and its saying I didn't buy the game
#237 [14:10] * Alex3 [webchat@107-214-21-182.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#238 [14:11] <Alex3> I changed computers and now i can redownload minecraft.
#239 [14:41] * Matthew2 [webchat@adsl-212-50-172-183.karoo.kcom.com] has joined #minecrafthelp
#240 [14:42] <Matthew2> hello!
#241 [14:42] <Matthew2> is anyone there?
#242 [14:42] <Matthew2> I bought java, when I meant to buy bedrock edition?
#243 [14:42] <Matthew2> what can I do?
#244 [14:44] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#245 [14:45] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has quit. (Client Quit)
#246 [14:45] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#247 [14:46] <Prim> I signed in, but I can only play demo. I bought the game july 2019.
#248 [14:46] <Prim> It's saying I didn't buy it
#249 [14:46] <Prim> What do i do?
#250 [14:50] * Matthew2 [webchat@adsl-212-50-172-183.karoo.kcom.com] has quit. (Quit: webchat.esper.net)
#251 [14:53] <Prim> And I'm 100% sure I used to right email
#252 [15:01] <Prim> Is there anything I could do?
#253 [15:01] * NeptuGLX [webchat@94.73.61.55] has joined #minecrafthelp
#254 [15:01] <NeptuGLX> Hi, I have a problem with a purchase of Minecraft Java Edition.
#255 [15:04] <Alex3> sorry i fogot abot this
#256 [15:04] * Alex3 [webchat@107-214-21-182.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#257 [15:04] * sky [webchat@c-24-147-125-141.hsd1.ma.comcast.net] has joined #minecrafthelp
#258 [15:05] <sky> hello just checking back up to see if anyone responded to my issue
#259 [15:06] * sky [webchat@c-24-147-125-141.hsd1.ma.comcast.net] has quit. (Client Quit)
#260 [15:06] * Alex7 [webchat@107-214-21-182.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#261 [15:06] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#262 [15:06] <Alex7> Cant redownload minecraft
#263 [15:07] <NeptuGLX> Hi, I have a problem with a purchase of Minecraft Java Edition.
#264 [15:07] * SrAimar22 [webchat@190.85-84-140.dynamic.clientes.euskaltel.es] has quit. (Quit: webchat.esper.net)
#265 [15:12] * SrAimar22 [webchat@190.85-84-140.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#266 [15:36] * Ike [webchat@136.49.138.91] has joined #minecrafthelp
#267 [15:36] <Ike> hi
#268 [15:36] <Ike> I can't claim my free copy of minecrat win 10 edition
#269 [15:36] * Ike [webchat@136.49.138.91] has quit. (Client Quit)
#270 [15:50] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#271 [15:52] * Kikyoz [webchat@89-156-61-1.rev.numericable.fr] has joined #minecrafthelp
#272 [15:52] <Prim> Hello, I've only been able to play demo ever since I signed in. I bought it (Java Edition) July 2019 and when I signed back in, it won't allow me to play and it says I haven't bought it. I know I used the right email, so how do I fix this
#273 [15:57] <Kikyoz> Hello, i can't log in, last time i played was before the account migration from minecraft to mojang. I recieve a mail about that, but now when i try to log in, i can't connect myself and when i ask to send a reset passord via e-mail, i never recieve it
#274 [16:11] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#275 [16:12] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#276 [16:13] <Prim> Hello, when I signed in, the game would only allowed me to play demo. It also says "Player" instead of my username and that I need to buy the game. But I bought the game july 2019
#277 [16:29] * Mr_Awesome_ [webchat@96-41-94-195.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#278 [16:29] <Mr_Awesome_> Hello
#279 [16:29] <Mr_Awesome_> ?
#280 [16:31] <Mr_Awesome_> I Cant get back into my Minecraft account and yahoo said they cant help me recover my email address what can I do?
#281 [16:52] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#282 [16:52] <Prim> Hello, when I signed in, the game would only allowed me to play demo. It also says "Player" instead of my username and that I need to buy the game. But I bought the game july 2019
#283 [17:15] * agathor [webchat@93.red-79-144-15.dynamicip.rima-tde.net] has joined #minecrafthelp
#284 [17:18] <agathor> Minecraft launcher doesnt executes. I tried to re-install, re-install java... Try with admin. I dont know why i can´t enter the game
#285 [17:29] <Prim> Is there anything I can do?
#286 [17:33] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#287 [18:08] * ShingoTwingo [webchat@cpe-98-145-144-38.natnow.res.rr.com] has joined #minecrafthelp
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#289 [18:19] * Space_Beer [webchat@pool-68-134-224-185.bltmmd.fios.verizon.net] has joined #minecrafthelp
#290 [18:20] <Space_Beer> Is this where I can request my code?
#291 [18:31] * immortal [webchat@cpe-24-208-93-31.new.res.rr.com] has joined #minecrafthelp
#292 [18:32] <immortal> Minecraft won't open when I click the thumbnail on my computer, what can I do to fix this problem?\
#293 [18:34] * Alex7 [webchat@107-214-21-182.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#294 [19:14] * ScythSergal [webchat@71-95-247-216.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#295 [19:14] <ScythSergal> Hey there, I am having terrible game performance for no reason at all...
#296 [20:12] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#297 [20:21] * Finklemeire [webchat@cpe-74-72-7-50.nyc.res.rr.com] has joined #minecrafthelp
#298 [20:21] <Finklemeire> hello
#299 [20:21] <Finklemeire> I keep trying to get a refund for purchasing the wrong version of the game and have gotten no reply
#300 [20:42] * ScythSergal [webchat@71-95-247-216.dhcp.rvsd.ca.charter.com] has quit. (Quit: webchat.esper.net)
#301 [20:59] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Quit: Leaving)
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#305 [21:09] * nobw0rld__ [webchat@51.179.112.124] has joined #minecrafthelp
#306 [21:09] <nobw0rld__> hello
#307 [21:10] <nobw0rld__> i have a problem on my laptop, minecraft only detects integrated gpu and not the dedicated, so i'm playing with low fps, does anybody know an answer?
#308 [21:15] * C1ax1994 [webchat@CPE5c769551548e-CM5c769551548c.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#310 [21:21] <C1ax1994> Can someone help me with minecraft ps4 login because I was able to play for one day then when I went on the next day it said “we’ve tried to sign you into your Microsoft Account_ but something went wrong” it have been like this for about a week now and I’ve tried everything but nothing works
#311 [21:23] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#312 [21:24] <C1ax1994> #minecrafthelp Can someone help me with minecraft ps4 login because I was able to play for one day then when I went on the next day it said “we’ve tried to sign you into your Microsoft Account_ but something went wrong” it have been like this for about a week now and I’ve tried everything but nothing works
#313 [21:25] <CubeTheThird> C1ax1994, you'll have to contact Microsoft support about that one
#314 [21:26] <C1ax1994> Okay that’s what I thought thank you
#315 [21:43] * Brandon [webchat@cpe-104-173-122-34.socal.res.rr.com] has joined #minecrafthelp
#316 [21:43] <Brandon> do you know when there will codes from the java to windows 10 ?
#317 [21:44] <CubeTheThird> Brandon, we don't have details about an ETA
#318 [21:44] <Brandon> okay
#319 [21:44] <Brandon> thank you
#320 [21:44] <Brandon> have a good night :)
#321 [21:44] <CubeTheThird> you too~
#322 [21:44] * Brandon [webchat@cpe-104-173-122-34.socal.res.rr.com] has quit. (Client Quit)
#323 [21:50] * Echo [webchat@150.250.5.31] has joined #minecrafthelp
#324 [21:52] * armyrgt [webchat@47-184-202-9.dlls.tx.frontiernet.net] has joined #minecrafthelp
#325 [21:52] <armyrgt> hello?
#326 [21:53] <armyrgt> i have an account issue
#327 [21:53] <armyrgt> i believe my account was compromised
#328 [21:54] * armyrgt [webchat@47-184-202-9.dlls.tx.frontiernet.net] has quit. (Client Quit)
#329 [21:55] <Echo> Hello, I've been having a problem with something called 'the game crashed whilst mouse clicked event handler'. Some research went to show that it could do with an antivirus, so i uninstalled mine ( avast ) and reinstalled it again, uninstalled minecraft and reinstalled it again, and while there is advice saying that I should insert a line of code i
#330 [21:55] <Echo> nto a file i couldnt find in the .minecraft folder. The most modding I've done is played pokecraft but that is the full extent of any mods ive taken part of and I don't know what else i should be doing to try and fix it.
#331 [21:56] * Mightyena [~Bot@2604:2dc0:100:21::6] has joined #minecrafthelp
#332 [21:56] <CubeTheThird> ??> Echo tools/hjt
#333 [21:56] <Mightyena> Echo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#334 [21:56] <Mightyena> Echo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#335 [21:57] * superpowers04 [~superpowe@2600:8805:a100:8c9::8af1] has joined #minecrafthelp
#336 [21:57] <Echo> What will it do? Just so I am sure before I download
#337 [21:58] <CubeTheThird> Echo, it's a tool we use to check for what you have installed and running on your PC. Feel free to look up reviews for the tool online
#338 [22:01] * Echo [webchat@150.250.5.31] has quit. (Quit: webchat.esper.net)
#339 [22:02] * Minecraft4401 [webchat@pool-71-173-75-45.ptldme.east.myfairpoint.net] has joined #minecrafthelp
#340 [22:02] * _A1 [webchat@d122-111-19-224.meb804.vic.optusnet.com.au] has joined #minecrafthelp
#341 [22:03] <Minecraft4401> Hello, I am trying ton download minecraft onto my new PC from my old account but it keeps saying I need to buy it again...
#342 [22:03] * crazycayden8 [webchat@cpe-67-48-16-117.kc.res.rr.com] has joined #minecrafthelp
#343 [22:03] <_A1> Hi im trying to log into the launcher but it keeps saying Invalid email or password
#344 [22:04] <_A1> I've tried logging into Mojang.com too but whenever I click the login button it turns back to green and it doesn't load for some reason
#345 [22:04] <CubeTheThird> Minecraft4401, download from https://minecraft.net/download
#346 [22:04] <crazycayden8> I had a problem when i was trying to get the minecraft bedrock edition by redeeming the code ad when i tried redeeming it i said the code was already used
#347 [22:04] <_A1> Well then the code was already used crazycayden8xD
#348 [22:05] <_A1> crazycayden8 the code was already used then
#349 [22:05] <crazycayden8> but it was the first time i used it
#350 [22:05] <CubeTheThird> _A1, are you using a VPN/Proxy?
#351 [22:05] <CubeTheThird> crazycayden8, when did you get the code?
#352 [22:05] <_A1> VPN? Proxy
#353 [22:05] <_A1> I know i dont have my vpn on
#354 [22:05] <_A1> and what's proxy?
#355 [22:06] <crazycayden8> ive had it but got told about it not to long ago so i tried redeeming it to play with some friends and it said it was already used
#356 [22:06] <CubeTheThird> _A1, if you don't know, you probably don't have one
#357 [22:06] <CubeTheThird> ??> _A1 tools/hjt
#358 [22:06] <Mightyena> _A1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#359 [22:06] <Mightyena> _A1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#360 [22:06] <CubeTheThird> crazycayden8, and it isn't showing up in your list of purchased applications?
#361 [22:06] <crazycayden8> all it is saying is the code has already been redeeed
#362 [22:07] <crazycayden8> redeemed
#363 [22:07] * Minecraft4401 [webchat@pool-71-173-75-45.ptldme.east.myfairpoint.net] has quit. (Quit: webchat.esper.net)
#364 [22:08] <_A1> https://paste.ubuntu.com/p/xzKdQQ7pJf/
#365 [22:08] <CubeTheThird> _A1, info/mcleaks
#366 [22:08] <CubeTheThird> oops
#367 [22:08] <_A1> Mightyena CubeTheThird
#368 [22:08] <CubeTheThird> ??> _A1 info/mcleaks
#369 [22:08] <Mightyena> _A1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#370 [22:08] <Mightyena> _A1: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#371 [22:08] <_A1> what's info/mcleaks?
#372 [22:08] <CubeTheThird> that^^^
#373 [22:08] <_A1> how do i do that
#374 [22:08] <CubeTheThird> ??> _A1 win/hosts/edit
#375 [22:08] <Mightyena> _A1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#376 [22:08] <Mightyena> _A1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#377 [22:09] <CubeTheThird> _A1, also, I'd recommend you get rid of Hamachi. Can also cause login issues and such
#378 [22:09] <_A1> yessir
#379 [22:09] <_A1> ok got rid of hamachi
#380 [22:10] <_A1> Mightyena when you say "File"
#381 [22:10] <_A1> do you mean library/ all my folders and stuff?
#382 [22:11] <CubeTheThird> _A1, in notepad. Read *both* lines of what was said. Also Mightyena is a bot
#383 [22:11] <_A1> oh lmfao
#384 [22:12] <_A1> ok
#385 [22:12] <_A1> so im in the file
#386 [22:12] <_A1> what do i do now
#387 [22:12] <CubeTheThird> _A1, there, erase all of the lines with mojang in them
#388 [22:13] <_A1> then press save?
#389 [22:13] <CubeTheThird> _A1, yup
#390 [22:13] <_A1> ok that's it?
#391 [22:13] <CubeTheThird> _A1, should be. Try logging in again
#392 [22:13] <_A1> yessir
#393 [22:13] * bildramer [~bildramer@p200300CF3732E4004E2F9946B461CB99.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#394 [22:13] <_A1> no way
#395 [22:14] <_A1> you bloody legend
#396 [22:14] <_A1> CubeTheThird thanks for all your help
#397 [22:14] <_A1> Mojang has actually got good customer service support
#398 [22:14] <CubeTheThird> no problem :3
#399 [22:14] <_A1> thankyou for your time :)
#400 [22:14] <_A1> thankyou for your time :)
#401 [22:14] * _A1 [webchat@d122-111-19-224.meb804.vic.optusnet.com.au] has left #minecrafthelp
#402 [22:16] * bildramer [~bildramer@p200300CF3732E4004E2F9946B461CB99.dip0.t-ipconnect.de] has joined #minecrafthelp
#403 [22:29] * commietommie [webchat@c-73-241-112-244.hsd1.ca.comcast.net] has joined #minecrafthelp
#404 [22:29] <commietommie> my screen is glitching out and i need help
#405 [22:30] <CubeTheThird> commietommie, can you be more specific?
#406 [22:30] <commietommie> there are like bars on my screen is there anyway i can send you a pic?
#407 [22:30] <CubeTheThird> ??> commietommie imgur
#408 [22:30] <Mightyena> commietommie: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#409 [22:31] <commietommie> thank you
#410 [22:32] <commietommie> do you have any other form of social media i dont really know how to take screenshots on this toshiba
#411 [22:32] <CubeTheThird> commietommie, screenshot either with the print screen (prnt scrn) key on your keyboard, or F2 in-game
#412 [22:33] <commietommie> ok thank you
#413 [22:35] <commietommie> does f2 have to be in game or on the menu?
#414 [22:35] <CubeTheThird> commietommie, I think you can do it from the menu
#415 [22:45] * superpowers04 [~superpowe@2600:8805:a100:8c9::8af1] has quit. (Quit: Leaving)
#416 [22:49] * commietommie [webchat@c-73-241-112-244.hsd1.ca.comcast.net] has joined #minecrafthelp
#417 [22:49] <commietommie> im sorry my laptop crashed
#418 [22:49] <commietommie> hello?
#419 [22:50] <commietommie> my minecraft screen is glitched and i need help with it
#420 [22:52] <CubeTheThird> commietommie, hmm let's just check your video drivers
#421 [22:52] <CubeTheThird> ??> commietommie win/dxdiag
#422 [22:52] <Mightyena> commietommie: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#423 [22:52] <commietommie> i managed to take a screenshot with it
#424 [22:52] <commietommie> of it
#425 [22:53] <CubeTheThird> commietommie, can you share it through imgur?
#426 [22:53] <CubeTheThird> ??> commietommie imgur
#427 [22:53] <Mightyena> commietommie: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#428 [22:53] <commietommie> do i drag the image from wordpad to the imgur?
#429 [22:54] <CubeTheThird> sure
#430 [22:56] <commietommie> nothing is happening after i drag it into the drop image here
#431 [22:57] <commietommie> do i need to make an account?
#432 [22:59] <CubeTheThird> commietommie, no. just give the link to the page here
#433 [22:59] <commietommie> ok im trying my best
#434 [23:00] <CubeTheThird> take your time
#435 [23:00] <commietommie> can i put it on a google doc then send the link to imgur?
#436 [23:01] <CubeTheThird> commietommie, if it's easier for you, you could just put it directly in google drive/google doc and give that link here
#437 [23:01] <commietommie> ok
#438 [23:07] <commietommie> sorry for the long wait
#439 [23:07] <commietommie> im gong to email it to myself and put t on the doc
#440 [23:10] <commietommie> https://docs.google.com/document/d/1eIIbcJ7WnM_-woI-gthECh1pLZlzMF98ribLxJmBWIE/edit
#441 [23:11] <commietommie> there
#442 [23:11] <CubeTheThird> commietommie, you need to allow permission to view it
#443 [23:11] <commietommie> ok my bad
#444 [23:12] <commietommie> https://docs.google.com/document/d/1eIIbcJ7WnM_-woI-gthECh1pLZlzMF98ribLxJmBWIE/edit?usp=sharing
#445 [23:12] <CubeTheThird> commietommie, oh ya. Definitely a problem with your video drivers
#446 [23:12] <CubeTheThird> ??> commietommie win/dxdiag
#447 [23:12] <Mightyena> commietommie: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#448 [23:15] <commietommie> https://paste.ubuntu.com/p/RWDNm75hHD/
#449 [23:16] <CubeTheThird> commietommie, ok one moment
#450 [23:16] <CubeTheThird> commietommie, oh fun, you have a toshiba laptop. Fingers crossed this works the first time
#451 [23:17] <commietommie> oh boy
#452 [23:17] <CubeTheThird> commietommie, I'm gonna give you a driver update, but toshiba can be picky about which ones it likes. Hopefully it cooperates
#453 [23:18] <commietommie> yes plese
#454 [23:18] <CubeTheThird> commietommie, hmm this might be tricky. Does look like there are drivers for windows 8, only 8.1. We'll try that
#455 [23:18] <CubeTheThird> commietommie, go here: https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-desktops/a4-5000-radeon-hd-8330
#456 [23:19] <CubeTheThird> commietommie, under windows 8.1 64 bit, download the Radeon software
#457 [23:19] <commietommie> which win+ do i do to check my windows
#458 [23:19] <commietommie> like which oe have
#459 [23:19] <CubeTheThird> commietommie, try under windows 8.1 64 bit, download the Radeon software
#460 [23:19] <commietommie> never mind
#461 [23:19] <CubeTheThird> lol
#462 [23:20] <commietommie> oh ok
#463 [23:20] <commietommie> i have windows 8
#464 [23:20] <CubeTheThird> commietommie, ya, they don't list it. If that one doesn't work, we'll try the windows 7 one
#465 [23:20] <commietommie> ok
#466 [23:20] <commietommie> should i try 8.1 or 7?
#467 [23:21] <CubeTheThird> commietommie, try the 8.1 first
#468 [23:21] <commietommie> ok
#469 [23:25] <commietommie> its installing
#470 [23:25] * CubeTheThird crosses fingers
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#472 [23:26] <commietommie> hello?
#473 [23:26] <commietommie> what just happened?
#474 [23:26] <Devin> Hello, I am not able to log into my minecraft account for the first time on my PC. it is saying invalid username or password even though I know it is correct.
#475 [23:27] <commietommie> cube you there?
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#480 [23:51] <mars> hello, I am trying to "sign in with a Microsoft account" on my ps4 and it automatically tells me "we tried to sign you in to your Microsoft account, but something went wrong." how can this be fixed?
#481 [23:51] <CubeTheThird> mars, you will need to contact Microsoft support about that one
#482 [23:52] <mars> okay thank you