#1 [00:07] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#2 [02:06] * Hoho [webchat@n219077153069.netvigator.com] has joined #minecrafthelp
#3 [02:06] <Hoho> Please help me with the gift code, my gift code does not work and some part of it is being rubbed therefore i cant fully redeem it, please help and i already bought the gift code i do not want to purchase it again and waste my money. Please reply quickly i am extremely worry, sorry for my disturb.
#4 [02:12] * Hoho [webchat@n219077153069.netvigator.com] has quit. (Quit: webchat.esper.net)
#5 [02:15] * Febreze [webchat@097-101-229-213.res.spectrum.com] has joined #minecrafthelp
#6 [02:15] <Febreze> when i shift (not crouch just shift) my scrolling get's stuck
#7 [02:16] <Febreze> like i can't switch between items
#8 [02:16] * yolozockerboy [webchat@p4FC4A0F7.dip0.t-ipconnect.de] has joined #minecrafthelp
#9 [02:16] <yolozockerboy> Hello
#10 [02:16] <Febreze> i use mac :/
#11 [02:16] <yolozockerboy> i cant download minecraft but i bought
#12 [02:16] <yolozockerboy> why i cant download mc
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#14 [02:17] * Febreze [webchat@097-101-229-213.res.spectrum.com] has quit. (Client Quit)
#15 [03:00] * sonnybottumus [webchat@c-67-185-78-237.hsd1.wa.comcast.net] has joined #minecrafthelp
#16 [03:00] <sonnybottumus> hey I have no audio ]
#17 [03:01] <sonnybottumus> in minecraft
#18 [03:01] <sonnybottumus> there is none when I try to play
#19 [03:03] * sonnybottumus [webchat@c-67-185-78-237.hsd1.wa.comcast.net] has quit. (Client Quit)
#20 [03:10] * Nick1 [webchat@ppp089210184118.access.hol.gr] has joined #minecrafthelp
#21 [03:13] <Nick1> Minecraft Launcher crashes and says ''an unexpected issue occurred and the game crashed@
#22 [03:34] <Nick1> hello?
#23 [03:37] <Nick1> idiots
#24 [04:44] * TheInmost [webchat@59.14.152.230] has joined #minecrafthelp
#25 [04:44] <TheInmost> Hi, I have problem
#26 [04:44] <TheInmost> io.netty.handler.codec.DecoderException: Badly compressed packet - size of 70 is below server threshold of 256
#27 [04:44] <TheInmost> <- Like this in 1.12.2
#28 [04:44] <TheInmost> Internal Exception: io.netty.handler.codec.CorruptedFrameException: length wider than 21-bit
#29 [04:44] <TheInmost> Internal Exception: io.netty.handler.codec.DecoderException: java.util.zip.DataFormatException: incorrect header check
#30 [04:44] <TheInmost> also
#31 [05:21] * TheRealSeemon [webchat@bzq-141-168-31-20.red.bezeqint.net] has joined #minecrafthelp
#32 [05:22] <TheRealSeemon> cant boot game, reinstalling doesnt work, launcher tells me m missing a file which i cannot redownload
#33 [06:02] * MineFabinne [webchat@92.117.156.160] has joined #minecrafthelp
#34 [06:11] * MineFabinne [webchat@92.117.156.160] has joined #minecrafthelp
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#37 [06:24] * _Maarc_ [webchat@ip-178-200-106-204.hsi07.unitymediagroup.de] has joined #minecrafthelp
#38 [06:27] <_Maarc_> Hey,
#39 [06:27] <_Maarc_> I want to activate my windows 10 edition but since days i get the same message:
#40 [06:27] <_Maarc_> "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry ....
#41 [06:27] <_Maarc_> any suggestion?
#42 [06:32] * NietSeppe [webchat@78-21-247-27.access.telenet.be] has joined #minecrafthelp
#43 [06:37] <NietSeppe> So I have a problem in-game with the debug screen (F3). If I played the game a while ago and I pressed F3, I could see my coördinates, the light level, the biome I'm in, etc. Now I do not see these. I mostly see chunk related information but not my coördinates etc. Do you know what the solution might be? I have a screenshot if thiss can help.
#44 [06:41] * _Maarc_ [webchat@ip-178-200-106-204.hsi07.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#45 [06:44] * TheInmost [webchat@59.14.152.230] has quit. (Quit: webchat.esper.net)
#46 [06:48] * poptropiman [webchat@toroon2717w-lp130-06-76-69-77-246.dsl.bell.ca] has joined #minecrafthelp
#47 [06:48] * poptropiman [webchat@toroon2717w-lp130-06-76-69-77-246.dsl.bell.ca] has quit. (Client Quit)
#48 [07:18] * cilla [webchat@h-4-253.A392.priv.bahnhof.se] has joined #minecrafthelp
#49 [07:19] <cilla> my minecraft launcher will not start. i have reinstall it but it does not work
#50 [07:20] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#51 [07:25] <cilla> ?
#52 [07:27] * qWolfie69 [webchat@95.76.0.220] has joined #minecrafthelp
#53 [07:27] <qWolfie69> i can't play
#54 [07:27] <cilla> ok
#55 [07:28] <qWolfie69> my minecraft doesen't work
#56 [07:28] <qWolfie69> can you help?
#57 [07:29] <cilla> no. i have problem to
#58 [07:29] <qWolfie69> so what can we do?
#59 [07:29] <cilla> i don´t know.
#60 [07:30] <qWolfie69> i pay for mc and he it s doesen t work
#61 [07:30] <cilla> ok. i have problem with minecraft launcher.
#62 [07:31] <qWolfie69> yes
#63 [07:32] <cilla> hope someone can help us
#64 [07:41] * shen4 [webchat@212-158-152-46.static.bluetone.cz] has joined #minecrafthelp
#65 [07:43] * shen4 [webchat@212-158-152-46.static.bluetone.cz] has quit. (Client Quit)
#66 [08:11] * Jake_Evans [~Jake_Evan@noc.creeper.host] has joined #minecrafthelp
#67 [08:12] * Maciej [webchat@apn-5-60-44-42.dynamic.gprs.plus.pl] has joined #minecrafthelp
#68 [08:14] <Maciej> two years ago we have bought minecraft. In minetime e-mail address was changed. I don't have any access old e-mail server and I don't remember password. I have only order and transaction ID. How I can log in?
#69 [08:19] * Maciej [webchat@apn-5-60-44-42.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#70 [08:39] * Kai1508 [webchat@dyndsl-089-166-174-056.ewe-ip-backbone.de] has joined #minecrafthelp
#71 [08:42] <Kai1508> installed minecraft java edition for the first time on 10yearold imac. java installed. Game crashes on launch: Process crashed with exit code 6. Fatal Error in native method ...The JVM will abort execution.
#72 [08:43] * Kai1508 [webchat@dyndsl-089-166-174-056.ewe-ip-backbone.de] has quit. (Client Quit)
#73 [08:44] * matheus [webchat@187.38.62.30] has joined #minecrafthelp
#74 [08:44] <matheus> ola
#75 [08:44] <matheus> suporte br
#76 [08:44] <matheus> eu sou brasileiro
#77 [08:47] <matheus> help
#78 [08:48] <matheus> no confirmation of changing password in my gmail
#79 [09:18] * NietSeppe [webchat@78-21-247-27.access.telenet.be] has quit. (Quit: webchat.esper.net)
#80 [09:25] * Awadian [webchat@2.220.26.45] has joined #minecrafthelp
#81 [09:25] * Cyynoh [webchat@97.70.27.204] has joined #minecrafthelp
#82 [09:25] <Cyynoh> Hi, I'm trying to log in to my minecraft account, but I do not remember my security questions and I am not getting the emails from mojang to reset them. What can I do?
#83 [09:26] <Awadian> options > skin customisation > capes : off < i cant keep this on it always turns off after i turn it on
#84 [09:26] * Awadian [webchat@2.220.26.45] has quit. (Client Quit)
#85 [09:27] * Awadian [webchat@2.220.26.45] has joined #minecrafthelp
#86 [09:27] <Awadian> options > skin customisation > capes , i cant seem to turn this option on as it always disables after i turn it on
#87 [09:32] * Cyynoh [webchat@97.70.27.204] has quit. (Quit: webchat.esper.net)
#88 [09:42] * blarneying [~Lim-Dul@143.137.207.226] has joined #minecrafthelp
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#90 [09:50] * lauren [sid187733@id-187733.hathersage.irccloud.com] has joined #minecrafthelp
#91 [10:00] * Ace [webchat@130.204.16.66] has joined #minecrafthelp
#92 [10:00] * Ace is now known as Guest31213
#93 [10:00] * Simon931Delta [webchat@net-93-67-255-45.cust.vodafonedsl.it] has joined #minecrafthelp
#94 [10:00] <Simon931Delta> Hi guys
#95 [10:01] * Guest31213 [webchat@130.204.16.66] has quit. (Client Quit)
#96 [10:02] <Simon931Delta> I have problem to login into minecraft site, I put all the data correctly, I press the login button and it doesn't work
#97 [10:03] <Simon931Delta> Guys?
#98 [10:03] <Simon931Delta> Anyone is still on?
#99 [10:04] * easyja [webchat@5.146.250.234] has joined #minecrafthelp
#100 [10:05] <easyja> yeah thanks man , i appreciat your help
#101 [10:06] <Simon931Delta> C'mon anyone can just answer my question?
#102 [10:08] * Ralissa [webchat@199.241.226.186] has joined #minecrafthelp
#103 [10:10] <Ralissa> Hello, I am needing help logging into my account. My email address is no longer valid because I am no longer attending the school the domain is associated with. I also have forgotten my password and cannot get into the account.
#104 [10:12] * Simon931Delta [webchat@net-93-67-255-45.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#105 [10:12] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#106 [10:25] * Ralissa [webchat@199.241.226.186] has quit. (Quit: webchat.esper.net)
#107 [10:40] * Azzzy [webchat@c-24-91-152-63.hsd1.ma.comcast.net] has joined #minecrafthelp
#108 [10:42] <Azzzy> Hello! my minecraft won't start on mac. It crashes upon me hitting the play button.
#109 [10:44] <CubeTheThird> Azzzy, are you getting a crash report?
#110 [10:45] * Azzzy [webchat@c-24-91-152-63.hsd1.ma.comcast.net] has quit. (Client Quit)
#111 [10:48] * name [webchat@ip-213-127-8-161.ip.prioritytelecom.net] has joined #minecrafthelp
#112 [10:48] * name is now known as Guest9736
#113 [10:48] <Guest9736> Hey, im trying to log into the minecraft.net site, but it gives me the following message: OOPS! An error prevented your request from being processed. Please try again!
#114 [10:48] <Guest9736> How can i fix this?
#115 [10:49] <Guest9736> hello>
#116 [10:49] <Guest9736> ?
#117 [10:50] <CubeTheThird> Guest9736, are you using a VPN/Proxy?
#118 [10:50] <Guest9736> nope, as far as i know i dont
#119 [10:50] <CubeTheThird> ??> Guest9736 tools/hjt
#120 [10:50] <Mightyena> Guest9736: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#121 [10:50] <Mightyena> Guest9736: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#122 [10:50] <Guest9736> a few years ago, i tried to illigally play mc, but that didnt work out
#123 [10:51] <Guest9736> so now i wanted to download the real version, which i downloaded legally, but i cant login with my new made account
#124 [10:51] <CubeTheThird> Guest9736, we probably need to fix your hosts file then
#125 [10:51] <CubeTheThird> ??> Guest9736 win/hosts/edit
#126 [10:51] <Mightyena> Guest9736: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#127 [10:51] <Mightyena> Guest9736: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#128 [10:52] <Guest9736> allright
#129 [10:52] <Guest9736> i opened it
#130 [10:53] <Guest9736> 35.156.90.191 authserver.mojang.com
#131 [10:53] <Guest9736> 35.156.90.191 sessionserver.mojang.com
#132 [10:53] <Guest9736> thats what it says
#133 [10:53] <CubeTheThird> Guest9736, yes remove those lines
#134 [10:53] <Guest9736> and then save the file?
#135 [10:53] <CubeTheThird> Guest9736, that's right
#136 [10:54] <Guest9736> where and with the name 'hosts'?
#137 [10:54] <Guest9736> gta eat man, srry
#138 [10:54] <Guest9736> i will contact you later tonight...
#139 [10:54] <Guest9736> :(
#140 [11:20] * VimeBeer [webchat@89.250.167.156] has joined #minecrafthelp
#141 [11:20] <VimeBeer> Hello
#142 [11:21] * Azzzy [webchat@c-24-91-152-63.hsd1.vt.comcast.net] has joined #minecrafthelp
#143 [11:22] <VimeBeer> Help please, I can’t log into the account on the official Minecraft website. When I click on the input, it doesn’t drop me into my profile, just a gray login button, what can I do?
#144 [11:22] * Azzzy [webchat@c-24-91-152-63.hsd1.vt.comcast.net] has quit. (Client Quit)
#145 [11:23] * Gabriel [webchat@ip52-233-64-186.ct.co.cr] has joined #minecrafthelp
#146 [11:24] * VimeBeer [webchat@89.250.167.156] has quit. (Client Quit)
#147 [11:25] <Gabriel> Hello, I have a problem with the login in my account, it does not let me log in either on the website or in the minecraft launcher,i try from the phone and it let my log in and from there I bought the Java version of the game to My PC. Change the password millions of times and it never worked. If the problem still exists I would like a full refund
#148 [11:25] <Gabriel> of the 27 dollars on my card.
#149 [11:30] * Mike1 [webchat@71-33-157-144.hlrn.qwest.net] has joined #minecrafthelp
#150 [11:32] <Mike1> I am having problems with Minecraft crashing either at start up or as soon as world loads
#151 [11:33] * prezes1195 [webchat@157.25.144.254] has joined #minecrafthelp
#152 [11:33] <prezes1195> cześć nie moge wejść na serwer
#153 [11:34] <prezes1195> błąd java.lang.null.pointerexception: group
#154 [11:35] * prezes1195 [webchat@157.25.144.254] has quit. (Client Quit)
#155 [11:37] * Gabriel [webchat@ip52-233-64-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
#156 [11:39] <Mike1> My old IPad was stolen...had not backed up game in a long time. Never had any problems with game crashing. Got a new iPad, game reloaded
#157 [11:41] <Mike1> Now Minecraft app crashes at start up or soon after entering a world (less than 5 mins)
#158 [11:48] * name [webchat@ip-213-127-8-161.ip.prioritytelecom.net] has joined #minecrafthelp
#159 [11:48] * name is now known as Guest68958
#160 [11:48] <Guest68958> hey hello, im trying to log in to minecraft.net. but it shows OOPS! an error prevented your request from being processed. please try again
#161 [11:48] <Guest68958> could you help me with this? gr
#162 [11:53] <Guest68958> if look at my .minecraft folder, it only shows versions...
#163 [11:53] <Guest68958> i dont know if that has to do anything with this?
#164 [11:54] * Mike7 [webchat@71-33-157-144.hlrn.qwest.net] has joined #minecrafthelp
#165 [11:54] <Guest68958> and if i try to login again, it just shows me a grey 'log in ' bar
#166 [11:54] <Guest68958> in stead of green
#167 [11:54] * knight27 [webchat@47.153.186.184] has joined #minecrafthelp
#168 [11:55] <Guest68958> are you also guests or are you guys mods?
#169 [11:55] * Mike7 [webchat@71-33-157-144.hlrn.qwest.net] has quit. (Client Quit)
#170 [11:55] <Guest68958> or at least someone who can help me?
#171 [11:57] <knight27> hello
#172 [11:57] <Guest68958> hey
#173 [11:57] <Guest68958> can you help me?:)
#174 [11:58] <knight27> how do i run minecraft when every file is in a usb?
#175 [11:58] <Guest68958> you are a guest too?
#176 [11:58] <Guest68958> awesome...:/
#177 [11:58] <knight27> yes
#178 [11:59] <Guest68958> i guess, put it in your pc and drive it from there?
#179 [11:59] <Guest68958> try %appdata% in search in your pc, copy your usb drivers maps into the .minecraft folder
#180 [11:59] <Guest68958> and try again
#181 [11:59] <knight27> i tried it creates a new file in %appdata% for minecraft
#182 [11:59] <Guest68958> i think you manually have to copy and paste it into .minecraft then
#183 [12:00] <Guest68958> otherwise i dont know either
#184 [12:00] <Guest68958> but could you help me iwth my problme?
#185 [12:00] <Guest68958> i cant freaking log into mc
#186 [12:00] <Guest68958> not on the site or whatever, no where...
#187 [12:00] <knight27> change the password
#188 [12:00] <Guest68958> did it 3 times, not gna do it again...
#189 [12:01] <knight27> so you cant log in?
#190 [12:01] <Guest68958> nope...
#191 [12:02] <knight27> are you using the password you had?
#192 [12:02] <Guest68958> no man, the changed one
#193 [12:02] <Guest68958> tried all of them...
#194 [12:02] <knight27> so you are using the changed one?
#195 [12:03] <Guest68958> yep
#196 [12:03] <knight27> are you 100% sure that the password you are using is the right one?
#197 [12:03] <Guest68958> yeah man
#198 [12:03] <Guest68958> im sure
#199 [12:04] <knight27> weird
#200 [12:04] <knight27> so you changed it and it still doesn't work?
#201 [12:05] <Guest68958> yup, before i changed it couldnt, and now i still cant...
#202 [12:05] <CubeTheThird> Guest68958, did you make the changes to your hosts file?
#203 [12:06] <Guest68958> hey man, walke me trough again plz
#204 [12:06] <CubeTheThird> ??> Guest68958 win/hosts/edit
#205 [12:06] <Mightyena> Guest68958: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#206 [12:06] <Mightyena> Guest68958: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#207 [12:06] <CubeTheThird> knight27, you're trying to run the game off a USB drive?
#208 [12:07] <Guest68958> allright, so i have these 2 lines again in front of me
#209 [12:07] <CubeTheThird> Guest68958, right. Remove them and save the file
#210 [12:07] <knight27> yes
#211 [12:07] <CubeTheThird> knight27, why?
#212 [12:07] <Guest68958> where do i have to save them? now they go to system32, drivers, etc
#213 [12:07] <knight27> my computer has no storage on it
#214 [12:07] <Guest68958> should they go into my .minecraft folder?
#215 [12:07] <CubeTheThird> Guest68958, what? save over the original file
#216 [12:08] <Guest68958> i have to give it a name and place to save it...
#217 [12:08] <CubeTheThird> Guest68958, did you open notepad as administrator, as the instructions said?
#218 [12:09] <Guest68958> no sir, i will immediatly;)
#219 [12:09] <CubeTheThird> knight27, ya.. I would strongly discourage doing that. The game will not perform well, and I don't even know if the game launcher currently supports running off a USB drive
#220 [12:09] <CubeTheThird> knight27, if anything, I'd suggest clearing space off your computer onto your USB instead
#221 [12:09] <knight27> ok
#222 [12:10] <knight27> thanks
#223 [12:10] <Guest68958> allright, saved it
#224 [12:10] <CubeTheThird> Guest68958, try logging in now
#225 [12:11] <Guest68958> you
#226 [12:11] <Guest68958> my man
#227 [12:11] <Guest68958> are a legend <3
#228 [12:11] <CubeTheThird> :3
#229 [12:11] <Guest68958> thanks man! have a great one!
#230 [12:11] <CubeTheThird> you too~
#231 [12:11] <Guest68958> quick question
#232 [12:11] <CubeTheThird> shoot
#233 [12:11] <Guest68958> can i just put a saved map, into the .minecraft saves folder and expect it to run well?
#234 [12:12] <Guest68958> sorry bro:P
#235 [12:12] <CubeTheThird> ?
#236 [12:12] <CubeTheThird> Guest68958, ya you can do that. Just be aware that a map build in an older version, or that had mods, may have issues
#237 [12:12] <Guest68958> allright man, thanks:) i will do my best. have a great evening!
#238 [12:16] <Guest68958> yep, its working<3 seeya later!
#239 [12:16] <Guest68958> yep, its working<3 seeya later!
#240 [12:16] * Guest68958 [webchat@ip-213-127-8-161.ip.prioritytelecom.net] has left #minecrafthelp
#241 [12:20] * Baruuuus [webchat@217.75.217.146] has joined #minecrafthelp
#242 [12:25] * Sophie [webchat@99-97-210-49.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#243 [12:25] <Sophie> Hello, whenever I go to launch Minecraft I always get "Java quit unexpectedly." and the game wont launch.
#244 [12:26] <Sophie> Mac btw
#245 [12:26] <Sophie> 1.15.1
#246 [12:26] <CubeTheThird> ??> Sophie launcher/log
#247 [12:26] <Mightyena> Sophie: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#248 [12:26] <Sophie> ty
#249 [12:26] <Baruuuus> Heelo, i've got a problem...i can't join any multiplayer servers at all. it says: "Can't connect to server" and then, when i click to join the server it says : io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information
#250 [12:27] <CubeTheThird> Baruuuus, does singleplayer work?
#251 [12:27] <Baruuuus> yes it does
#252 [12:28] <CubeTheThird> Baruuuus, can you give an example of a server you're trying?
#253 [12:28] * Sophie [webchat@99-97-210-49.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#254 [12:28] <Baruuuus> ms2.hicoria.cloud:34220 this server made my friend on 1.14.4.
#255 [12:29] <CubeTheThird> Baruuuus, ok. what anti-virus and firewall software do you have?
#256 [12:29] <Baruuuus> Eset internet security
#257 [12:30] <CubeTheThird> ??> Baruuuus av/eset
#258 [12:30] <Mightyena> Baruuuus: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#259 [12:30] <Mightyena> Baruuuus: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#260 [12:31] <Baruuuus> CubeTheThird not sure what about you are asking
#261 [12:31] <Baruuuus> Mightyena thanks, i will try
#262 [12:31] <CubeTheThird> Baruuuus, Mightyena is a bot. That was a command for it
#263 [12:32] <Baruuuus> Oh
#264 [12:32] <Baruuuus> Thank you then :D
#265 [12:38] * Sophie [webchat@99-97-210-49.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#266 [12:38] <Sophie> Minecraft crashes on launch, 1.15.1 (Mac OS) "Java quit unexpectedly"
#267 [12:38] <Sophie> https://paste.ubuntu.com/p/tg54cgq5CP/
#268 [12:39] <CubeTheThird> Sophie, what version of MacOS are you using?
#269 [12:39] <Sophie> 10.15.2 catalina
#270 [12:39] <CubeTheThird> Sophie, ok. Let's try doing a clean install of the game
#271 [12:39] <CubeTheThird> ??> Sophie mac/reinst
#272 [12:39] <Mightyena> Sophie: You may need to reinstall the locally installed files that Minecraft puts into place.
#273 [12:39] <Mightyena> Sophie: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#274 [12:40] <Sophie> ty :)
#275 [12:40] <Sophie> should I close minecraft before this or does it not matter
#276 [12:40] <CubeTheThird> Sophie, yes close it first
#277 [12:42] <Sophie> works great, thank you!
#278 [12:42] <CubeTheThird> awesome!
#279 [12:42] * Sophie [webchat@99-97-210-49.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#280 [12:45] * Darth [webchat@81.191.173.69] has joined #minecrafthelp
#281 [12:45] <Darth> my game crashes every time at launch
#282 [12:45] <CubeTheThird> Darth, are you getting a crash report?
#283 [12:46] <Darth> no, it just says process crashed with exit code 1 when i check game output
#284 [12:46] <CubeTheThird> Darth, ok. Let's run a malware scan to start
#285 [12:46] <CubeTheThird> ??> Darth av/adwcleaner
#286 [12:46] <Mightyena> Darth: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#287 [12:46] <Mightyena> Darth: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#288 [13:00] * Baruuuus [webchat@217.75.217.146] has joined #minecrafthelp
#289 [13:00] <Baruuuus> CubeTheThird what you recommended me doesn't work
#290 [13:03] <Baruuuus> I even closed the firewall to not disturb it, i don't think that there is a problem with that
#291 [13:04] <Baruuuus> Like 2 or 3 days ago that server worked normally
#292 [13:10] <Baruuuus> Is there anyone? I have got a problem, i can't join any minecraft multiplayer servers...it says: "Can't connect to server" . And then when i try to join server it says: "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information" please help
#293 [13:18] * MoreCAT [webchat@107-136-138-28.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#294 [13:18] <MoreCAT> hello
#295 [13:18] <CubeTheThird> ??> Baruuuus tools/hjt
#296 [13:18] <Mightyena> Baruuuus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#297 [13:18] <Mightyena> Baruuuus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#298 [13:18] <CubeTheThird> hello MoreCAT
#299 [13:18] <MoreCAT> Can someone help me to redownload minecraft it got deleted off my Computer
#300 [13:19] <CubeTheThird> MoreCAT, you can install it from https://minecraft.net/download
#301 [13:19] <MoreCAT> did that now it says to buy it even though i already bought it
#302 [13:20] <CubeTheThird> MoreCAT, what's your minecraft username?
#303 [13:20] <MoreCAT> MoreCAT
#304 [13:20] <CubeTheThird> MoreCAT, when you login to account.mojang.com/me do you see your name listed there?
#305 [13:21] <MoreCAT> yes
#306 [13:22] <CubeTheThird> MoreCAT, but when you login to the game launcher it says demo?
#307 [13:22] <MoreCAT> yes
#308 [13:22] <CubeTheThird> MoreCAT, logout of the game launcher, and back in
#309 [13:24] <MoreCAT> ok hold on
#310 [13:30] <MoreCAT> CubeTheThird it worked thanks
#311 [13:30] <CubeTheThird> awesome!
#312 [13:40] <Baruuuus> CubeTheThird https://paste.ubuntu.com/p/XvHq2pDGWB/
#313 [13:40] <Baruuuus> here is the link
#314 [13:41] <CubeTheThird> Baruuuus, ok one moment
#315 [13:41] <Baruuuus> sure
#316 [13:42] <CubeTheThird> Baruuuus, can you remove hamachi
#317 [13:43] <Baruuuus> sure
#318 [13:43] <CubeTheThird> Baruuuus, you may need to reboot your PC after that
#319 [13:43] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#320 [13:45] <Baruuuus> CubeTheThird i'll do that, hold on
#321 [13:47] * Baruuuus [webchat@217.75.217.146] has joined #minecrafthelp
#322 [13:47] <Baruuuus> I am back
#323 [13:48] <CubeTheThird> Baruuuus, any change?
#324 [13:49] <Baruuuus> no, nothing changed
#325 [13:50] <CubeTheThird> Baruuuus, what game version are you running?
#326 [13:50] <Baruuuus> 1.14.4.
#327 [13:50] * rayan [webchat@ip54578398.direct-adsl.nl] has joined #minecrafthelp
#328 [13:51] <Baruuuus> I tried 1.15. where server hypixel should work, but it says the same
#329 [13:51] <CubeTheThird> Baruuuus, can you try connecting to this server on 1.15: mctest.ae97.net
#330 [13:51] <Baruuuus> i can
#331 [13:52] <rayan> I can’t remember my username
#332 [13:52] <CubeTheThird> rayan, do you mean your in-game name, or your email?
#333 [13:52] <rayan> in-game
#334 [13:53] <CubeTheThird> rayan, are you able to login to account.mojang.com/me
#335 [13:53] <Baruuuus> it says the same CubeTheThird
#336 [13:53] <CubeTheThird> Baruuuus, and what's the exact message you're getting?
#337 [13:53] <rayan> yes, I am
#338 [13:54] <CubeTheThird> rayan, if you logged in with the correct email address, you should see your username on that page
#339 [13:54] * rayan [webchat@ip54578398.direct-adsl.nl] has quit. (Client Quit)
#340 [13:55] <Baruuuus> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#341 [13:55] <CubeTheThird> Baruuuus, are you able to disable Eset ? that's the only other thing in your report I could see blocking the game
#342 [13:55] <Baruuuus> okay i can try
#343 [13:57] <Baruuuus> should i reboot my PC?
#344 [13:57] <CubeTheThird> Baruuuus, if it's still not working, yes
#345 [13:59] * natrio [webchat@cpc119848-nrwh12-2-0-cust147.4-4.cable.virginm.net] has joined #minecrafthelp
#346 [14:00] <natrio> Minecraft Launcher not opening
#347 [14:00] <CubeTheThird> natrio, what happens?
#348 [14:00] <natrio> Minecraft Launcher not opening
#349 [14:01] <CubeTheThird> natrio, can you open the .minecraft folder?
#350 [14:01] <natrio> yes
#351 [14:01] * mark [webchat@ip54578398.direct-adsl.nl] has joined #minecrafthelp
#352 [14:01] <CubeTheThird> natrio, there, find and delete the launcher_profiles.json file
#353 [14:01] <mark> I can’t find my in-game username in my Mojang account
#354 [14:02] <CubeTheThird> mark, so you didn't find it on account.mojang.com/me
#355 [14:02] <mark> no, I didn't
#356 [14:02] * Baruuuus [webchat@217.75.217.146] has joined #minecrafthelp
#357 [14:02] <Baruuuus> still nothing
#358 [14:02] <Baruuuus> :(
#359 [14:02] <CubeTheThird> mark, do you have a different email address you can try using to login?
#360 [14:03] <CubeTheThird> Baruuuus, and this used to work?
#361 [14:03] <Baruuuus> I have eset for some time, yes, it used to work
#362 [14:03] <mark> no, I have not
#363 [14:03] <CubeTheThird> Baruuuus, did anything change? install new programs, different network or something?
#364 [14:04] <CubeTheThird> mark, then you will have to contact Mojang support for assistance
#365 [14:04] <CubeTheThird> ??> mark mojang/email
#366 [14:04] <Mightyena> mark: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#367 [14:04] <Mightyena> mark: Note: Do NOT send more than one at a time.
#368 [14:05] <Baruuuus> like i had no problem 2 days ago when i played it last time... nothing changed, i wasn't at PC from that time at all!
#369 [14:05] <CubeTheThird> Baruuuus, did you get a new modem or router?
#370 [14:06] <Baruuuus> No
#371 [14:06] * mark [webchat@ip54578398.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#372 [14:06] <CubeTheThird> ??> Baruuuus launcher/log
#373 [14:06] <Mightyena> Baruuuus: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#374 [14:10] * natrio [webchat@cpc119848-nrwh12-2-0-cust147.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#375 [14:11] * titas [webchat@cpc119848-nrwh12-2-0-cust147.4-4.cable.virginm.net] has joined #minecrafthelp
#376 [14:12] <Baruuuus> https://paste.ubuntu.com/p/cWHpXSyd6y/
#377 [14:12] <CubeTheThird> Baruuuus, can you send the log you get after you try connecting to a server?
#378 [14:12] <titas> my minecraft is not working
#379 [14:13] <CubeTheThird> titas, did you delete the file I told you about?
#380 [14:13] <titas> i cant find the file
#381 [14:13] <CubeTheThird> titas, what do you see in the .minecraft folder?
#382 [14:14] <titas> game, runtime and Minecraft.Launcher
#383 [14:14] <CubeTheThird> titas, ya that's the wrong folder
#384 [14:14] <cilla> my minecraft launcher will not start
#385 [14:15] <CubeTheThird> ??> titas win/.minecraft
#386 [14:15] <Mightyena> titas: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#387 [14:15] <CubeTheThird> cilla, can you open the .minecraft folder?
#388 [14:15] <Baruuuus> https://paste.ubuntu.com/p/F5DSVy5g6V/
#389 [14:15] <Baruuuus> wow :D
#390 [14:15] <Baruuuus> doesnt say much
#391 [14:15] <cilla> yes
#392 [14:16] <titas> i opened the file
#393 [14:16] <CubeTheThird> Baruuuus, uhh.. wow that looks weird. Let's try something a bit different
#394 [14:16] <CubeTheThird> cilla and titas delete the launcher_profiles.json file
#395 [14:17] <CubeTheThird> Baruuuus, ca you try (in 1.15) using this as the server: 51.81.0.66
#396 [14:17] <titas> thanks
#397 [14:17] <Baruuuus> Okay
#398 [14:18] * titas [webchat@cpc119848-nrwh12-2-0-cust147.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#399 [14:19] <cilla> have delete it
#400 [14:19] <CubeTheThird> cilla, try opening the launcher now
#401 [14:19] <Baruuuus> CubeTheThird doesn't work
#402 [14:20] <cilla> it says that it not gone work
#403 [14:20] <CubeTheThird> Baruuuus, log please
#404 [14:21] <CubeTheThird> cilla, sorry what does it say exactly?
#405 [14:22] <Baruuuus> https://paste.ubuntu.com/p/Y29jnkdscS/
#406 [14:23] * Siderminer [webchat@79.103.207.62.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#407 [14:23] <Baruuuus> this is really frustrating
#408 [14:23] <Siderminer> My world isnt loading chunks andd mobs are frozen
#409 [14:23] <CubeTheThird> Baruuuus, can you open cmd ?
#410 [14:23] <CubeTheThird> Siderminer, what game version are you playing?
#411 [14:23] <Siderminer> 1.15
#412 [14:24] <CubeTheThird> Siderminer, can you try updating to 1.15.1
#413 [14:24] <Baruuuus> what do you mean by cmd?
#414 [14:24] <CubeTheThird> ??> Baruuuus win/cmd
#415 [14:24] <Mightyena> Baruuuus: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#416 [14:24] <Siderminer> The world also doesnt save itself
#417 [14:24] <Baruuuus> opened it
#418 [14:25] <CubeTheThird> Baruuuus, there, run this: ping 51.81.0.66
#419 [14:26] <Siderminer> CubeTheThird Yo do you have any ideas I have searched anything related to my problem
#420 [14:26] <Baruuuus> and now what?
#421 [14:26] <CubeTheThird> Siderminer, did you do as I asked
#422 [14:27] <Siderminer> Did you asked anything to me?
#423 [14:27] <Siderminer> I didnt see anything
#424 [14:27] <cilla> i need to translate it from swedish first
#425 [14:27] <CubeTheThird> Siderminer, yes.. I asked you to try using game version 1.15.1
#426 [14:27] <Siderminer> I used it
#427 [14:27] <Siderminer> Already
#428 [14:27] <CubeTheThird> Siderminer, is this issue only with 1 world?
#429 [14:27] <Siderminer> YEA
#430 [14:28] <Siderminer> And this world has A LOT OF entities
#431 [14:28] <CubeTheThird> ??> Siderminer launcher/log
#432 [14:28] <Mightyena> Siderminer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#433 [14:28] <Baruuuus> https://paste.ubuntu.com/p/9QrRczc6zQ/
#434 [14:28] <Siderminer> What do I do? with that?
#435 [14:29] <CubeTheThird> Baruuuus, ok that's good... You're on Windows 10?
#436 [14:29] <CubeTheThird> Siderminer, follow the directions Mightyena gave you
#437 [14:29] <Baruuuus> yes i am CubeTheThird
#438 [14:29] <Siderminer> ok I ll give it a shot
#439 [14:29] <CubeTheThird> Baruuuus, ok I'm gonna give you instructions to enable Telnet
#440 [14:30] <cilla> the minecraftlauncher.exe object to which this shortcut refers is changed or moved. the shortcut will no longer work correctly. do you want to delete that shortcut?
#441 [14:30] <CubeTheThird> cilla, delete the shortcut, then reinstall the game launcher from https://minecraft.net/download
#442 [14:30] <CubeTheThird> Baruuuus, https://www.rootusers.com/how-to-enable-the-telnet-client-in-windows-10/
#443 [14:34] <cilla> how do i send pic here?
#444 [14:35] <CubeTheThird> ??> cilla imgur
#445 [14:35] <Mightyena> cilla: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#446 [14:35] <Siderminer> https://paste.ubuntu.com/p/23wKnYN76X/
#447 [14:36] <CubeTheThird> Siderminer, hmm it shows the game lagging, but not much else. Can you show me the log for after you quit?
#448 [14:36] <Siderminer> ok
#449 [14:37] <Siderminer> what the fuck
#450 [14:37] <Absol> Siderminer: Please keep it civil
#451 [14:37] <Siderminer> sry
#452 [14:37] <Siderminer> Now it let's me quit
#453 [14:37] <Siderminer> and save
#454 [14:38] <Siderminer> https://paste.ubuntu.com/p/3xGWwqX79x/
#455 [14:38] <Baruuuus> i have it CubeTheThird
#456 [14:38] <Siderminer> the problem is still the same though as mobs do not respond
#457 [14:39] <CubeTheThird> Baruuuus, ok. Can you open a new cmd window?
#458 [14:39] <Siderminer> and chunks dont load quickly with that resulting to falling in the void
#459 [14:39] <CubeTheThird> Siderminer, does your world have cheats enabled?
#460 [14:39] <Baruuuus> yes a opened CubeTheThird
#461 [14:39] <Siderminer> yeah
#462 [14:39] <Siderminer> MAN
#463 [14:40] <Siderminer> what did you do?
#464 [14:40] <CubeTheThird> Baruuuus, ok run this command: telnet 51.81.0.66 25565
#465 [14:40] <Siderminer> you fixed my bug
#466 [14:40] <CubeTheThird> Siderminer, magic touch? :p
#467 [14:40] <Siderminer> IDK
#468 [14:40] <CubeTheThird> hahaha
#469 [14:40] <Baruuuus> Okay did it CubeTheThird
#470 [14:40] <Siderminer> I logged in
#471 [14:40] <CubeTheThird> Baruuuus, does it give you an error?
#472 [14:40] <Siderminer> and I spawned smthing and then hitted it
#473 [14:40] <Baruuuus> no CubeTheThird
#474 [14:41] <CubeTheThird> Baruuuus, so it just says connected
#475 [14:41] <cilla> https://imgur.com/a/YsKARNz
#476 [14:41] <CubeTheThird> cilla, do the repair
#477 [14:43] <cilla> https://imgur.com/HPLFLNl
#478 [14:43] <CubeTheThird> cilla, yes.. ok...
#479 [14:43] <cilla> done
#480 [14:44] <Baruuuus> it actually doesnt say anything CubeTheThird
#481 [14:44] <CubeTheThird> cilla, are you able to open the launcher, you may need to check in C:\Program Files (x86)\Minecraft
#482 [14:44] <CubeTheThird> Baruuuus, hmm that means it's probably connected then
#483 [14:44] <CubeTheThird> Baruuuus, so the problem is that something is blocking Minecraft specifically. Not the connection as a whole
#484 [14:45] <CubeTheThird> Baruuuus, I guess I'll have you run a more thorough malware scan...
#485 [14:45] <CubeTheThird> ??> Baruuuus av/malwarebytes
#486 [14:45] <Mightyena> Baruuuus: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#487 [14:45] <Mightyena> Baruuuus: Download it here: https://www.malwarebytes.org/
#488 [14:45] <Mightyena> Baruuuus: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#489 [14:46] <cilla> https://imgur.com/BDRcWVm
#490 [14:47] <Baruuuus> oh my
#491 [14:47] <Baruuuus> it works
#492 [14:47] <CubeTheThird> O.o
#493 [14:47] <Siderminer> CubeTheThird Man I am so happy right now I ve been buildin this world since I was 13 (now I m 18) it may be that the log forced it to work, idk(though i m studyin computer science). Thank you mate
#494 [14:48] <Baruuuus> jesus it really works
#495 [14:48] <Baruuuus> suddenly
#496 [14:48] <CubeTheThird> awesome!
#497 [14:48] <CubeTheThird> I guess today is my day of unexplained fixing of things
#498 [14:48] <Baruuuus> O.o
#499 [14:48] <cilla> it only update launcher and not starting up
#500 [14:49] <CubeTheThird> cilla, in C:\Program Files (x86)\Minecraft do you see a file called debug ?
#501 [14:49] <Baruuuus> I have just on my mind if that was maybe because of my net...you know maybe some bad connection for a short of time?
#502 [14:50] <cilla> https://imgur.com/qhb6JvO
#503 [14:50] <Baruuuus> but that never happened so i think that shouldn't be by that
#504 [14:51] <CubeTheThird> cilla, is there a new launcher_profiles.json file in the .minecraft folder?
#505 [14:51] <cilla> no
#506 [14:52] <CubeTheThird> cilla, can you right-click on the minecraftlauncher and run as Administrator ?
#507 [14:53] <cilla> no
#508 [14:53] <CubeTheThird> cilla, why not?
#509 [14:53] <cilla> it did not start at all
#510 [14:54] <Baruuuus> anyway, thank you for your patience and for your help, i really appreciate it, have a nice holidays... Merry Christmas and happy New year! I'll be back here if there is another problem. Goodbye <3
#511 [14:54] <Baruuuus> CubeTheThird
#512 [14:54] <CubeTheThird> cilla, hmm. I will have you run a malware scan
#513 [14:55] <CubeTheThird> ??> cilla av/adwcleaner
#514 [14:55] <Mightyena> cilla: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#515 [14:55] <Mightyena> cilla: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#516 [14:55] <cilla> ok
#517 [14:55] <CubeTheThird> Baruuuus, you too~
#518 [14:56] * cilla [webchat@h-4-253.A392.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#519 [14:57] * bob [webchat@71.197.180.113] has joined #minecrafthelp
#520 [14:59] <bob> Hi, I have Minecraft on my macbook air, it ran properly but I haven't played in a while, today I went to play except when I tried to open it, I got a message saying "Minecraft Launcher quit unexpectedly"
#521 [15:00] <CubeTheThird> bob, can you open the .minecraft folder?
#522 [15:01] <bob> I can view the Minecraft application contents
#523 [15:01] * LucaLkr [webchat@88.207.137.188] has joined #minecrafthelp
#524 [15:01] <LucaLkr> Hey
#525 [15:01] <CubeTheThird> bob, not 100% sure if that's the right one, but if it is you should see a file called launcher_profiles.json
#526 [15:01] <CubeTheThird> hello LucaLkr
#527 [15:01] <LucaLkr> Hey so I'm trying to play Minecraft and it appears on both of my screens and my mouse is only on one screen could u help me pls
#528 [15:02] <bob> I opened the file
#529 [15:02] <CubeTheThird> LucaLkr, this is in fullscreen?
#530 [15:02] <CubeTheThird> bob, delete the file entirely
#531 [15:02] <LucaLkr> Yes
#532 [15:03] <bob> ok I deleted the file
#533 [15:03] <CubeTheThird> LucaLkr, does this issue occur in windowed mode?
#534 [15:03] <CubeTheThird> bob, try opening the launcher now
#535 [15:03] <LucaLkr> sorry but what does that mean
#536 [15:04] <CubeTheThird> LucaLkr, not fullscreen mode. In a window
#537 [15:04] <LucaLkr> ah no
#538 [15:04] <LucaLkr> It's only on Minecraft
#539 [15:05] <bob> @CubetheThird, thanks a lot the application is working now!
#540 [15:05] <CubeTheThird> LucaLkr, sorry I think you misunderstand. In-game, if you press F11 to go into windowed mode, do you have this issue?
#541 [15:05] <CubeTheThird> bob, awesome!
#542 [15:05] * bob [webchat@71.197.180.113] has quit. (Quit: webchat.esper.net)
#543 [15:05] <LucaLkr> wait I'll try it
#544 [15:06] <LucaLkr> Well when I click on f11 theres only one window
#545 [15:07] <LucaLkr> but not fullscreen
#546 [15:08] <CubeTheThird> LucaLkr, right, but you should be able to expand the window size, no?
#547 [15:08] * hi [webchat@pD95EEFCF.dip0.t-ipconnect.de] has joined #minecrafthelp
#548 [15:08] * Realman3 [webchat@dslb-088-077-082-071.088.077.pools.vodafone-ip.de] has joined #minecrafthelp
#549 [15:08] <hi> minecraft Account ist gesperrt kanst du ihn wieder freischalten
#550 [15:08] <Realman3> someone there?
#551 [15:08] <Realman3> hi
#552 [15:08] <LucaLkr> Yes
#553 [15:08] <hi> minecraft account is locked you can unlock it again
#554 [15:09] <LucaLkr> It's bigger but not fullscreen
#555 [15:09] <CubeTheThird> hi, please change your name with /nick <new name>
#556 [15:09] <Realman3> my minecraft account is not migrated into mojang and i would like to play again
#557 [15:09] <CubeTheThird> LucaLkr, it is probably a bug with the game if the cursor cannot go on both screens
#558 [15:09] <CubeTheThird> Realman3, what is your minecraft username?
#559 [15:09] * cilla [webchat@h-4-253.A392.priv.bahnhof.se] has joined #minecrafthelp
#560 [15:10] <hi> popalipop
#561 [15:10] <Realman3> i think it was TheShanksHD1 but i am not sue
#562 [15:10] <Realman3> sure**
#563 [15:10] <CubeTheThird> hi, again, please change your name with /nick <new name>
#564 [15:10] <cilla> i´m back CubeTheThird
#565 [15:10] <CubeTheThird> Realman3, sorry that username was not registered
#566 [15:10] <CubeTheThird> cilla, any luck?
#567 [15:10] <Realman3> i dont remember it
#568 [15:10] * hi [webchat@pD95EEFCF.dip0.t-ipconnect.de] has quit. (Client Quit)
#569 [15:11] <CubeTheThird> Realman3, you will have to contact Mojang support then to recover your account
#570 [15:11] <CubeTheThird> ??> Realman3 mojang/email
#571 [15:11] <Mightyena> Realman3: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#572 [15:11] <Mightyena> Realman3: Note: Do NOT send more than one at a time.
#573 [15:11] <cilla> no CubeTheThird
#574 [15:13] <CubeTheThird> cilla, are there no error messages?
#575 [15:13] * Realman3 [webchat@dslb-088-077-082-071.088.077.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#576 [15:14] <cilla> no CubeTheThird
#577 [15:16] <CubeTheThird> cilla, can you try opening the launcher in compatibility mode?
#578 [15:17] <Greymagic27> cilla, Hi cilla. Sorry to but in but I've got a question. When you looked for launcher_profiles.json, where did you look?
#579 [15:18] * Carterm0612 [webchat@99.66.193.171] has joined #minecrafthelp
#580 [15:19] <cilla> in the minecraftlauncger file Greymagic27
#581 [15:19] * CubeTheThird facepalms
#581 [15:19] <CubeTheThird> ??> cilla win/.minecraft
#582 [15:19] <Mightyena> cilla: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#583 [15:19] <Carterm0612> Keep getting message saying "GLFW error 65542: WGL: The driver does not appear to support OpenGL
#584 [15:20] <CubeTheThird> ??> Carterm0612 win/dxdiag
#585 [15:20] <Mightyena> Carterm0612: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#586 [15:20] <Carterm0612> https://paste.ubuntu.com/p/pvSmBC7xf2/
#587 [15:21] <CubeTheThird> Carterm0612, one moment
#588 [15:22] <CubeTheThird> Carterm0612, download and install https://www.nvidia.com/Download/driverResults.aspx/155644/en-us
#589 [15:22] <cilla> now it work :D
#590 [15:23] <cilla> thanx CubeTheThird
#591 [15:23] <CubeTheThird> cilla, glad it works
#592 [15:24] <Carterm0612> This download will take awhile, but the seconds it done it should update the system correct?
#593 [15:25] <CubeTheThird> Carterm0612, that's right. Your screen will probably flicker when installing, and you will need to reboot once it has finished
#594 [15:25] * cilla [webchat@h-4-253.A392.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#595 [15:25] <Carterm0612> Okay thank you
#596 [15:49] * quavi [webchat@c-24-30-30-59.hsd1.ga.comcast.net] has joined #minecrafthelp
#597 [15:49] <quavi> hello
#598 [15:51] <CubeTheThird> hello quavi
#599 [15:52] <quavi> So I've had minecraft since 2012 and whenever they gave a free version of windows 10 edition, i guess i claimed it but i dont remember what microsoft account it was on
#600 [15:52] <quavi> im pretty sure i only have one so its weird that its not on there
#601 [15:52] <quavi> but it says my code was claimed on oct 7,2018
#602 [15:53] <CubeTheThird> quavi, you'll want to contact microsoft support about that
#603 [15:53] <quavi> ok thanks'
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#605 [15:57] <miko> Hi, i just downloaded minecaft and it says it is unavailable to update the native launcher, how do i solve this? im playing on a mac
#606 [15:58] <CubeTheThird> miko, what version of MacOS are you using?
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#609 [16:25] <Bryndisgamer> Hello. I just made a big mistake. I bought minecraft for my daughter a month or 2 ago. now I bought it again for my self so we could build together. I bought it on the same email address and with the same password. So when I try to log in for my own account hers just pops up. What could I do to fix this? best regards
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#611 [16:25] <CubeTheThird> Bryndisgamer, are you certain the same email was used for both? Normally it isn't possible to do that
#612 [16:26] <Will> So i got minecraft java a while ago but it stopped updating and it says i have to buy it on minecraft.net
#613 [16:26] <CubeTheThird> Will, what do you mean by "stopped updating"?
#614 [16:27] <Will> like it is on a previous version and it say that it is the latest version
#615 [16:28] <CubeTheThird> Will, are you using the latest version of the game launcher from https://minecraft.net/download
#616 [16:29] <Will> nvm i figured it out
#617 [16:29] <CubeTheThird> 👍
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#619 [16:32] <Bryndisgamer> CubeTheThird yes I am since I got my confirmation on the same email. and when I downloaded the game onto my PC and signed in with the user and pass I went onto her account
#620 [16:33] <CubeTheThird> Bryndisgamer, did you purchase both accounts for the Java Edition of the game?
#621 [16:34] <Bryndisgamer> No I bought the one for my PC for windows 10 edition. But I could not find the installer for the win 10 only java so I downloaded that and installed it
#622 [16:35] <CubeTheThird> Bryndisgamer, ahh.. so a couple things about that. The Windows 10 edition is installed through the Windows store, not directly on the website. It sounds though that your daughter has the Java Edition, which is not compatible with the Windows 10 edition
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#624 [16:36] <CubeTheThird> Bryndisgamer, my recommendation would be to contact Microsoft support to get a refund on the one you just purchased, and get the java edition from minecraft.net under a different email
#625 [16:36] <CubeTheThird> brb
#626 [16:37] <Trav> Hello I just updated my ps4 for the new minecraft update where you need your microsoft account and it is not letting me log in
#627 [16:37] <Bryndisgamer> CubeTheThird Thanks for your help. I will try as you said :)
#628 [16:38] * SOBREVIVENTE [webchat@190.109.88.17] has joined #minecrafthelp
#629 [16:38] <SOBREVIVENTE> OLA?
#630 [16:38] <SOBREVIVENTE> PREWCISO DE AJUDA
#631 [16:38] <SOBREVIVENTE> PREWCISO DE AJUDA
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#635 [16:43] <Trav> I just updated my ps* for the new update where you can play crossplay but you need to sign into your microsoft account. Everytime I try to sign it is says " we tried to sign you in but something went wrong " idk how to fix this
#636 [16:43] <Trav> ps4
#637 [16:44] * james [webchat@cpc89766-seve26-2-0-cust8.13-3.cable.virginm.net] has joined #minecrafthelp
#638 [16:44] <james> i cannot log into my account. my the email i used, i no longer have access to
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#642 [17:33] <Fede343> hello I have this problem when starting version 1.8 in my minecraft:The game crashed whilst unexpected error
#643 [17:33] <Fede343> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#644 [17:37] <Fede343> What should I do to fix it?
#645 [17:37] <Fede343> What should I do to fix it?
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#647 [17:39] * Fede343 [webchat@186.19.27.101] has joined #minecrafthelp
#648 [17:40] <Fede343> Hi, I wanted to know how to solve this problem: The game crashed whilst unexpected error
#649 [17:40] <Fede343> Error: java.lang.RuntimeException: No OpenGL context found in the current thread. What should I do?
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#651 [17:44] <Michael> Fafnir
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#657 [17:49] <Carterm0612> GLFW error 65542: WGL: the driver does not appear to support OpenGL, (https://paste.ubuntu.com/p/xjvGwswWTt/) i tried to install the NVIDIA installer you gave me and it says "This Nvida graphics driver is not compatible with this version of windows"
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#660 [17:49] <Mary> Hi--I purchased Minecraft to use on my MacBook Pro OS 10.15.1 and now I cannot open it--it gives me this error: Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#661 [17:49] <Zo_> Hello Today I tried starting a MC game after being away for a couple of years - I got the password issue fixed - I'm at Launcher 1.6.89-j and MC release 1.11.2 - the Launcher Log gives (when attempting to get up to date):
#662 [17:50] <Ray> Hi All. I have a username and password that I can log into the minecraft websites with, but when I try to log into minecraft (note, java edition), the same credentials do not work.
#663 [17:50] <Zo_> pastebin
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#667 [17:52] <Zo_> (first 4 lines in the Launcher Log, the remaining 12 lines of the walk back are available)
#668 [17:52] <Carterm0612> GLFW error 65542: WGL: the driver does not appear to support OpenGL, (https://paste.ubuntu.com/p/xjvGwswWTt/) i tried to install the NVIDIA installer you gave me and it says "This Nvida graphics driver is not compatible with this version of windows"
#669 [17:52] <Carterm0612> Ubuntu Pastebin
#670 [17:53] <Ray> Zo, are you asking me for that?
#671 [17:53] <Zo_> [15:26:51 INFO]: Getting syncinfo for selected version
#672 [17:54] <Zo_> [15:26:51 INFO]: Queueing library & version downloads
#673 [17:54] <Zo_> [15:26:52 FATAL]: Unhandled exception in thread Thread[pool-2-thread-2,5,main]
#674 [17:54] <Zo_> com.google.gson.JsonSyntaxException: duplicate key: null
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#676 [17:55] <Zo_> First time here, I seldom post anything, anywhere :)
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#678 [17:55] <Mary> I have purchased Minecraft--several months ago for my MacBook Pro 10.15.1--it worked fine for a while but now I get this message: Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#679 [17:55] <honeyhue> hey so i have an old account, i logged in and i can only play the demo mode
#680 [17:56] <Mary> I wanted to download it again, but I cannot see where to do that. I am signed into my account but it is asking me to pay.
#681 [17:56] <Mary> can anyone help me
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#686 [17:57] <Carterm0612> GLFW error 65542: WGL: the driver does not appear to support OpenGL, (https://paste.ubuntu.com/p/xjvGwswWTt/) i tried to install the NVIDIA installer you gave me and it says "This Nvida graphics driver is not compatible with this version of windows"
#687 [17:57] <Carterm0612> Ubuntu Pastebin
#688 [17:57] <Carterm0612> GLFW error 65542: WGL: the driver does not appear to support OpenGL, (https://paste.ubuntu.com/p/xjvGwswWTt/) i tried to install the NVIDIA installer you gave me and it says "This Nvida graphics driver is not compatible with this version of windows"
#689 [17:57] <Carterm0612> Ubuntu Pastebin
#690 [17:57] * Absol kicked Carterm0612 from #minecrafthelp (Reason: arterm0612 :Stop spamming)
#691 [17:58] <Fafnir> Hello, my minecraft freezes after 4 seconds upon entering any server. In an attempt to fix this problem I have deleted all my minecraft files and tried reinstalling minecraft from the alternative and standard downloads on the official minecraft website; however, when I launch minecraft, the download always freezes at the very end and now I cannot e
#692 [17:58] <Fafnir> ven play my singleplayer servers. How do I solve this problem?
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#696 [18:03] * Ally [webchat@cpe-76-169-150-159.socal.res.rr.com] has joined #minecrafthelp
#697 [18:04] <Ally> Having a problem with: io.netty.channel.abstractchannel$annotatedconnectexception connection refused
#698 [18:05] <Ally> I'm 15 and have no clue what I'm doing
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#702 [18:09] <Prim> Whenever I log in, it says player instead of my username, I can only play demo and when I log in on the website it says I didn't buy it when I did in july 2019
#703 [18:10] <Fafnir> Ally I think that is a firewall problem, it might not be my place to help out since I dont even know what to do here myself, but I have had that problem before. If you disable your firewall then try to connect to a server, it should work. If it doesnt turn your firewall back on because there are hackers out there~
#704 [18:11] <Ally> Okay, I'll try
#705 [18:11] * Prim [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has quit. (Client Quit)
#706 [18:15] <Ally> Didn't work D:
#707 [18:17] * richukoray171 [webchat@ool-182f92f4.dyn.optonline.net] has joined #minecrafthelp
#708 [18:17] <Fafnir> Ally sorry to hear that, I do know its a firewall problem though~~
#709 [18:17] <Fafnir> it was for me at least
#710 [18:18] <richukoray171> hello, i have a java edition account that i got around 6-7 years ago. I dont have access to that email anymore, and I cant answer all of the security questions. I still know the password and email, its just that i cant access the verification codes
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#713 [18:37] <cwalker> I try logging into Minecraft through the launcher and it has been saying it can't due to me not being 'online' even though my internet is fine in all aspects. How do I fix this?
#714 [18:51] <CubeTheThird> cwalker, what anti-virus and firewall software do you have?
#715 [18:53] <cwalker> Webroot
#716 [18:54] <CubeTheThird> ??< av/webroot
#717 [18:54] <CubeTheThird> cwalker, ok. I'm gonna have you first run a malware scan
#718 [18:54] <CubeTheThird> ??> cwalker av/adwcleaner
#719 [18:54] <Mightyena> cwalker: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#720 [18:54] <Mightyena> cwalker: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#721 [19:03] * red3 [webchat@CPE0c473dd26713-CM0c473dd26710.cpe.net.cable.rogers.com] has joined #minecrafthelp
#722 [19:03] <red3> Had an old minecraft account, cannot remember answers to security questions, am not getting email back
#723 [19:07] <CubeTheThird> red3, you'll have to contact Mojang support about that one
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#725 [19:07] <CubeTheThird> ??> red3 mojang/email
#726 [19:07] <Mightyena> red3: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#727 [19:07] <Mightyena> red3: Note: Do NOT send more than one at a time.
#728 [19:07] <CubeTheThird> red3, if you do not receive the automated response email from that, send in a request through a different email address
#729 [19:07] <red3> oof
#730 [19:16] <richukoray171> can someone please help
#731 [19:18] <CubeTheThird> richukoray171, what's the problem?
#732 [19:20] * Hailey [webchat@cpe-45-36-227-35.triad.res.rr.com] has joined #minecrafthelp
#733 [19:20] <richukoray171> hello, i have a java edition account that i got around 6-7 years ago. I dont have access to that email anymore, and I cant answer all of the security questions. I still know the password and email, its just that i cant access the verification codes
#734 [19:20] <richukoray171> thanks for the response
#735 [19:20] <richukoray171> i asked earlier and noone said anything
#736 [19:21] <CubeTheThird> richukoray171, you will have to contact Mojang support about it. In the message, use an email address you can access, and say what the account email is in the comments
#737 [19:21] <CubeTheThird> ??> richukoray171 mojang/email
#738 [19:21] <Mightyena> richukoray171: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#739 [19:21] <Mightyena> richukoray171: Note: Do NOT send more than one at a time.
#740 [19:22] <richukoray171> alright thank you
#741 [19:22] <Hailey> im so confused. I couldnt sign into my account, changed the password, signed in, and then its only letting me play demo. I figured its because I dont have minecraft on that email? so i tried my other email. tried to reset password. no emails. im so frustrated lol
#742 [19:23] <CubeTheThird> Hailey, what's your minecraft username?
#743 [19:25] <Hailey> i.. dont know
#744 [19:25] <CubeTheThird> Hailey, can you login to account.mojang.com/me
#745 [19:25] <Hailey> its been awhile
#746 [19:26] <Hailey> its sending me to redeem a code
#747 [19:27] <Hailey> I swear I have purchased minecraft im so confused
#748 [19:27] <CubeTheThird> Hailey, if it's not listed the game purchased there, than you are correct that it's the wrong email... unless...
#749 [19:27] <CubeTheThird> Hailey, when did you purchase it?
#750 [19:27] <Hailey> probably about two years ago
#751 [19:28] <Hailey> if its the wrong account.. then why doesnt it send a reset password email
#752 [19:28] <CubeTheThird> Hailey, ya ok, then either you're using the wrong email, or the account was compromised. In either case, you'd have to contact Mojang support for assistance
#753 [19:28] <CubeTheThird> ??> Hailey mojang/email
#754 [19:28] <Mightyena> Hailey: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#755 [19:28] <Mightyena> Hailey: Note: Do NOT send more than one at a time.
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#757 [19:28] <Hailey> hhh
#758 [19:55] * marko [webchat@c-73-42-131-228.hsd1.wa.comcast.net] has joined #minecrafthelp
#759 [19:57] <marko> hi! I bought minecraft back in 2015 and since buying it again on consal i havent played on pc since. I just got a new computer and ive been trying to log into my old minecraft account. It says i dont own the game and im not sure how to transfer my mojang account
#760 [20:07] <CubeTheThird> marko, what is your minecraft username?
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#762 [20:24] <KupidKitten> Minecraft will not open at all, it dissapears off the task manager a few seconds after appearing when i click the icon
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#767 [20:51] <pedro> hola
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#770 [21:52] <short> Hello, 13 days have passed since I sent the refund question by email, but there is no reply yet.
#771 [21:52] <short> How can I get a refund quickly?
#772 [21:53] <GreyVulpine> That is the only means of putting in a request request
#773 [21:53] <GreyVulpine> rather, refund request
#774 [21:55] <short> The Minecraft refund agreement states that you can refund within 15 days after purchasing Minecraft. Is it based on the email request date?
#775 [21:55] <GreyVulpine> Yes
#776 [22:00] <short> Thank you.
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#779 [22:36] <Azure_Mines> Hello! I am having trouble with my minecraft launcher. I recently had to switch outputs on my computer (the HDMI port on my monitor is dead, so I have an HDMI to DVI converter, HDMI in my computer and DVI in monitor), and now whenever I load up after I hit play, it says "GLFW error 65542: WGL: The driver does not appear to support OpenGL. Please ma
#780 [22:36] <Azure_Mines> ke sure you have up-to-date drivers (see aka.ms/mcdriver for instructions."
#781 [22:38] <Azure_Mines> Nothing in my graphics card itself has changed, I am just using a different input in the back of my actual monitor now, so I'm not sure why I'm having this issue...
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#783 [22:44] <Seungs> Hi \
#784 [22:45] <Azure_Mines> Hello
#785 [22:45] <Seungs> I bought Java version and install it. but when I double click "Minecraft Launcher". Nothing happen.
#786 [22:46] <Seungs> Can you help me how to play Minecraft Java version?
#787 [23:13] <Azure_Mines> Oops, I got it figured out! I just needed to update my driver. Y'all have a good one!
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#789 [23:52] * XenotraMp [webchat@1-36-181-190.static.netvigator.com] has joined #minecrafthelp
#790 [23:54] <XenotraMp> when I login to minecraft, it says "Sorry! Make Sure You Are Online And Try Again" I am online without VPN on
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