#MinecraftHelp > 2019-12-29
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#2 [02:39] * Endominateur [webchat@c-76-30-1-90.hsd1.tx.comcast.net] has joined #minecrafthelp
#3 [02:39] <Endominateur> Wow grammar errors and a backlog of support? i wonder why
#4 [02:40] <Endominateur> maybe its because you dont have any real support staff and everyone who is doesnt speak english to buy their groceries
#5 [02:42] <Endominateur> this is the only company that actually punishes you for playing the game for a decade
#6 [02:47] <Endominateur> its a relief knowing that this rabbit hole leads nowhere too
#7 [02:48] <Andrio> Endominateur, this channel isn't run by Mojang
#8 [03:11] <Endominateur> yeah nothing is run by mojang cuz mojang has no support
#9 [03:11] <Endominateur> which means this entire channel is pointless just like the discord
#10 [03:11] <Endominateur> this is what happens when a million dollar company cant afford a phone number you get multiple useless "support" rabbit holes
#11 [03:57] * kali [webchat@bl19-98-238.dsl.telepac.pt] has joined #minecrafthelp
#12 [03:58] <kali> hi there! i bought minecraft for my mac and i can't get the launcher to open. i wanted a refund because i already tried a lot of stuff and can't get it to work and ended up here. how can i get a refund?
#13 [03:59] <kali> if you guys have any other solution to make it work i would totally appreciate it!
#14 [03:59] <kali> (not even the free trial opens its launcher, i also tried that file)
#15 [04:36] * Ghandygamingnl [webchat@k31022.upc-k.chello.nl] has joined #minecrafthelp
#16 [04:36] <Ghandygamingnl> i delet it but how do i donwload it back
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#19 [04:55] <icylz> we've paid for Minecraft and all it does is crash I can't start the game I want a refund
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#22 [04:57] <icylz> I can't start the game it just crashes I want a refund
#23 [04:57] * LextronSKy [webchat@dyndsl-091-248-008-106.ewe-ip-backbone.de] has joined #minecrafthelp
#24 [04:58] <LextronSKy> So i got that Problem that when i break blocks the item doesnt appear on the ground but when i run towards it he still picks it up but without sound.
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#28 [05:22] <zyrusdefqon> I havent played a while, but would like to again. I play(ed) Minecraft since Beta, before the accounts were switched zo mojang, and I cant acces my old mail account. At MC and the MOjang page I cant log in with my old username and also not with my email adress - NEED HELP
#29 [05:23] <Tzy_> I Need help whith io.netty.handler.timeout.readtimeoutexception i tryed all the tutoruials but it just doesnt work
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#35 [06:38] <donacdum> Hey, im having a "Failed to download file. Name: patchy-1.1.jar" error. I dont have any incompatible software(listed on a website) installed. I have tried disabling my firewall, which didnt help. Is there anything else i can do to deal with this problem?
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#38 [06:55] <creeperking958> Hi I have a Minecraft account made under the same username as my nickname but it wont let me log in I used all the possible emails but it wont send a change password request (the account was made in 2012-2013 and I used a different pc but forgot the password
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#41 [06:59] <creeperking958> Hi I have a Minecraft account made under the same username as my nickname but it wont let me log in I used all the possible emails but it wont send a change password request (the account was made in 2012-2013 and I used a different pc but forgot the password)
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#45 [07:32] * Nick [webchat@78-73-57-206-no187.tbcn.telia.com] has joined #minecrafthelp
#46 [07:32] <Nick> hello
#47 [07:33] * Nick is now known as Guest39845
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#49 [07:46] * radovanovich [webchat@79-101-200-3.dynamic.isp.telekom.rs] has joined #minecrafthelp
#50 [07:46] <radovanovich> Hi
#51 [07:47] <radovanovich> I need help with my minecraft launcher it says wrong email and password but when I log in to minecraft.net it works
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#57 [08:58] * pla8y [webchat@host86-183-163-179.range86-183.btcentralplus.com] has joined #minecrafthelp
#58 [08:58] <pla8y> hi hello
#59 [08:58] <pla8y> for some reason i only see steve and alex skins
#60 [08:58] <pla8y> no other skins work
#61 [09:08] * Ash [webchat@115.132.205.178] has joined #minecrafthelp
#62 [09:09] <Ash> I need help. My minecraft would not launch properly using graphics card
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#66 [10:03] <yohon> i'm having trouble starting up minecraft. I start up the launcher and hit play but then nothing happens besides it says "preparing" where the play button used to be. help?
#67 [10:16] * IDAN [webchat@84.94.58.50.cable.012.net.il] has joined #minecrafthelp
#68 [10:16] <IDAN> hey
#69 [10:16] <IDAN> i need help
#70 [10:17] <IDAN> my green launcher button is not working, i click it and the game is not launching
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#74 [10:31] * Cheese [webchat@73.37.99.140] has joined #minecrafthelp
#75 [10:31] <Cheese> Bruh
#76 [10:32] <XD_MACTEP> Hello. Can you help me? I cant download Normal versions of minecraft. I can download only releases.
#77 [10:34] <Cheese> yea, look at the bot message MACTEP
#78 [10:35] <yohon> i'm having trouble starting up minecraft. I start up the launcher and hit play but then nothing happens besides it says "preparing" where the play button used to be. help?
#79 [10:37] <Cheese> Ever since 1.15 my framerate has dropped to literally 30fps or below. I can send specs if a support person becomes available.
#80 [10:46] <Cheese> screw it, im posting my specs anyway
#81 [10:49] <Cheese> https://paste.gg/p/anonymous/99e9bf4fce424868ae2be69ed6f01934
#82 [10:57] <yohon> i'm having trouble starting up minecraft. I start up the launcher and hit play but then nothing happens besides it says "preparing" where the play button used to be. help?
#83 [10:57] <yohon> i'm having trouble starting up minecraft. I start up the launcher and hit play but then nothing happens besides it says "preparing" where the play button used to be. help?
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#86 [11:02] <Cheese> Ever since 1.15 my framerate has dropped to 30 fps or below when doing next to anything. My PC isn't absolute garbage; I can run most modern games at around medium/high settings. Here are my specs: https://paste.gg/p/anonymous/99e9bf4fce424868ae2be69ed6f01934
#87 [11:02] <Cheese> Ever since 1.15 my framerate has dropped to 30 fps or below when doing next to anything. My PC isn't absolute garbage; I can run most modern games at around medium/high settings. Here are my specs: https://paste.gg/p/anonymous/99e9bf4fce424868ae2be69ed6f01934
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#91 [11:17] <Andreww> Hi, I have been having a issue on my account where my main server I play on I keep getting disconnected for netty.io.handler.codec.decoderexception (the following string is always some random text which is different each time)
#92 [11:17] <Andreww> This only happens on the main server I play on, other servers do not give me this error and when I go to different places around the server it may take longer for me to get kicked but eventually it just kicks me and says a similar netty.io error. I have look all over the internet for absolutely no resolve please if you can help me I am all ears!
#93 [11:18] <Andreww> This is by far the most frustrating bugs I have ever encountered on any game, I simply cant play with my friends and I just want this error resolved!
#94 [11:43] * Andbass [webchat@151.60.160.47] has joined #minecrafthelp
#95 [11:43] <Andbass> hello
#96 [11:44] <Andbass> The problem is: The updater encountered a problem while backing up the original file MinecraftLauncher.exe as MInecraftLauncher.exe.backup Error code:2
#97 [11:47] * jordan7 [webchat@2.27.165.149] has joined #minecrafthelp
#98 [11:48] <jordan7> the launcher wont launch Minecraft, it says "it has crash" and "sorry for the inconvienience"
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#104 [11:59] <creeperking_958> hey I have a acc I made in 2012-2013 and stopped using it for a while but I got a new pc and want to recover it I put all thee emails I know and have into the forgot password thingy and nothing sends is there anyway I can recover it my username is the same as my nickname
#105 [12:08] <creeperking_958> should I just get a new acc that's a last resort to me
#106 [12:09] * sophia [webchat@c-76-112-93-189.hsd1.mi.comcast.net] has joined #minecrafthelp
#107 [12:10] <creeperking_958> I just want to know if I should just gat a new acc or if there is still hope
#108 [12:10] <sophia> it logged me in but then said i have to buy the game again idk what to do
#109 [12:10] <creeperking_958> really
#110 [12:11] <creeperking_958> are they making us buy new ones
#111 [12:11] <sophia> that would make me so mad jesus. i have had this game for so many years
#112 [12:11] <creeperking_958> Ikr
#113 [12:11] <creeperking_958> I am using the same name I had as my username and that just shows how long I had it
#114 [12:12] <creeperking_958> i don't got money to get it again
#115 [12:12] <creeperking_958> my buddy said that they gave vets windows 10 for free but wont let us log in
#116 [12:13] <creeperking_958> I wonder how we can send in support tickets
#117 [12:14] <sophia> this is so stupid. i just spent all my money on this pc and i was so excited to play on it but now i have to buy it again
#118 [12:15] <creeperking_958> I KNOW
#119 [12:15] <sophia> and of course theres no customer support line we an call.
#120 [12:15] <creeperking_958> dude that's real bs
#121 [12:16] <creeperking_958> i cant believe this they should atleast have a way to send in emails about problems
#122 [12:16] <sophia> i know man. ive never ever had this much trouble with minecraft
#123 [12:17] <creeperking_958> all i got is ps4 but i cant cross play on it or get servers
#124 [12:18] <sophia> i have it for my ps4 and its so boring on there i never play it cause you basically cant do anything unless you have playstation plus
#125 [12:18] <creeperking_958> I KNOW!!!
#126 [12:18] <creeperking_958> MY POINT EXACTLY
#127 [12:18] <creeperking_958> sorry if spelling bad
#128 [12:18] * yohon [webchat@74-94-226-34-Michigan.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#129 [12:19] <sophia> i guess im just gonna go buy it again
#130 [12:19] <creeperking_958> dang i wish i had the money but im still paying off this pc
#131 [12:19] <creeperking_958> atleast im close to paying it off!
#132 [12:20] <creeperking_958> this is real bs
#133 [12:20] <sophia> i have like $20 left over from Christmas and im gonna ask my dad to lend me the rest. its literally the last of my money this is ridiculous
#134 [12:21] <creeperking_958> yea i know its real bs
#135 [12:21] <creeperking_958> ive just been playing osu being all sad
#136 [12:21] <creeperking_958> imma try to play on ps4 but its so messed up\
#137 [12:22] <creeperking_958> if you do get it do you want to play i don't really have no one to play wth
#138 [12:25] <creeperking_958> brb
#139 [12:26] <sophia> yeah man id love to play
#140 [12:38] <Andreww> Hi, I have been having a issue on my account where my main server I play on I keep getting disconnected for netty.io.handler.codec.decoderexception (the following string is always some random text which is different each time)
#141 [12:38] <Andreww> This only happens on the main server I play on, other servers do not give me this error and when I go to different places around the server it may take longer for me to get kicked but eventually it just kicks me and says a similar netty.io error. I have look all over the internet for absolutely no resolve please if you can help me I am all ears!
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#144 [12:46] * Mom [webchat@c-98-201-208-166.hsd1.tx.comcast.net] has joined #minecrafthelp
#145 [12:50] <Mom> Hello, I hav3 a problem with my kids game we had made him a kid account but tablet didn't support it so it got deleted. But before that we had purchase it with previous email and parental account, so now he got a new email, but the game say error and that they are trying to verify the purchase of the game with the email but is a different one and h
#146 [12:50] <Mom> e can't play.
#147 [12:50] <Mom> Thank you.
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#151 [13:01] * Nycollas [webchat@179-70-251-94.user3p.veloxzone.com.br] has joined #minecrafthelp
#152 [13:02] <Nycollas> How do I change my nickname before 30 days
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#156 [13:14] <SebbyBoyz> When i enter a world my game can only run 1FPS, this only happens on Minecraft and when in the menu it is completely fine, it worked this morning and stopped working correctly suddenly.
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#158 [13:22] <Jannik> My minecraft java edition crashes by the installation. Every time when it says,
#159 [13:22] <Jannik> minecraft louncher: cleaning up
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#161 [13:44] * Johhnas [webchat@51.sub-174-230-6.myvzw.com] has joined #minecrafthelp
#162 [13:48] <Johhnas> is anyone else having the problem of not being able to download Minecraft on a Mac? I purchased it on Christmas and can only download 1.5MB of a file. it says to move the download to applications and after doing so, it tells me to put it in applications again.
#163 [13:56] * Chris [webchat@24.13.75.107] has joined #minecrafthelp
#164 [13:57] <Chris> I accidentally deleted my world in minecraft how do I get it back?
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#166 [14:00] * Hi [webchat@24.13.75.107] has joined #minecrafthelp
#167 [14:00] <Hi> I accidentally deleted my mincraft world how do I get I back
#168 [14:01] <Hi> I need help NOW!
#169 [14:01] <Hi> Minecraft is so s***
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#171 [14:12] * mineCraft2012 [webchat@194.62.107.7] has joined #minecrafthelp
#172 [14:13] <mineCraft2012> I can't start the game: Failed to connect to libraries.minecraft.net port 443: Connection refused
#173 [14:13] <mineCraft2012> Application Support/minecraft/libraries/com/mojang/patchy/1.1/patchy-1.1.jar
#174 [14:14] <mineCraft2012> I don't even have libraries folder in my minecraft directory
#175 [14:14] <mineCraft2012> Please help
#176 [14:16] * charletwo22 [webchat@88.227.129.35] has joined #minecrafthelp
#177 [14:17] <charletwo22> when i playing minecraft screen goes black few seconds and it continues
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#181 [14:21] <arald> Hello! I have 3 pc computers at home, all of them with windows10. On my wife and my personal computer, my children can play/login on minecraft and mojang. The problem is that on their own computer, they can't login on minecraft site or on minecraft launcher. Only on mojang site. What can I do please?
#182 [14:35] <Jannik> My Minecraft crases wehn I instal it, every time when it says: Minecraft louncher, Cleanig up. My graphics card drivers and java version are up to date.
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#192 [15:00] <KLS> I have just purchased the Minecraft java edition, downloaded the launcher, but the game doesn't start...
#193 [15:00] * Johhnas [webchat@51.sub-174-230-6.myvzw.com] has quit. (Client Quit)
#194 [15:10] * Mauuucs [webchat@189.217.66.50] has joined #minecrafthelp
#195 [15:12] <Mauuucs> I´m trying to log in in the page but I can´t the page doesn´t load and It stays like if nothing happenned and if I try to login in the game it always says that my password is wrong, I don´t know what happens because in my phone I can login. It just happens in my pc.
#196 [15:12] <Mauuucs> I just want to buy Minecraft :(
#197 [15:12] * Andrew8 [webchat@74.197.231.238] has joined #minecrafthelp
#198 [15:14] <Andrew8> so, my i'm trying to change my email for the account but when i first set up my account it was using a different email that i no longer have access to
#199 [15:14] <Andrew8> and i can't remember two of the security questions so i can't access the account to change it
#200 [15:49] * blazko513 [webchat@178235181194.unknown.vectranet.pl] has joined #minecrafthelp
#201 [15:49] <blazko513> Hi
#202 [15:49] <blazko513> I cant log in
#203 [15:51] <blazko513> Can you help me?
#204 [15:52] * MSP [webchat@209.6.123.3] has joined #minecrafthelp
#205 [15:53] <blazko513> ?
#206 [15:53] <MSP> Hi. I just bought Minecraft for my son and he used it the other day. This morning, I logged on and got into the account but can't seem to pick up where he left off. Not sure how to continue...Thanks for your help.
#207 [15:54] <blazko513> I want your help
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#209 [16:03] * Frosty [webchat@50.38.226.215] has joined #minecrafthelp
#210 [16:04] <Frosty> hello can I play java Minecraft with xbox one Minecraft ?
#211 [16:04] <GreyVulpine> You cannot.
#212 [16:04] <Frosty> thanks
#213 [16:08] * Kolmus [webchat@d98249.upc-d.chello.nl] has joined #minecrafthelp
#214 [16:08] <Kolmus> i forgot my email i use to login with , i got the username and password can you help me ?
#215 [16:13] * Kolmus [webchat@d98249.upc-d.chello.nl] has quit. (Client Quit)
#216 [16:21] * Agoodname [webchat@146.247.149.73] has joined #minecrafthelp
#217 [16:22] <Agoodname> what do you mean by current releases?
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#219 [16:28] * shaun [webchat@host86-190-165-149.range86-190.btcentralplus.com] has joined #minecrafthelp
#220 [16:29] <shaun> How do I get my free version of windows 10 edition
#221 [16:29] <GreyVulpine> When did you purchase minecraft java edition?
#222 [16:29] <shaun> 2015
#223 [16:30] <GreyVulpine> Then you can log into your mojang account on the website, and there'll be a button to redeem your free win10 version
#224 [16:30] <shaun> it doesn't work though
#225 [16:30] <shaun> It says they are out of codes
#226 [16:30] <GreyVulpine> What doesn't work?
#227 [16:30] <shaun> and it has been like thatt
#228 [16:30] <GreyVulpine> Then you'll simply need to wait
#229 [16:30] <shaun> all year
#230 [16:34] <shaun> ok thanks for the help
#231 [16:34] * shaun [webchat@host86-190-165-149.range86-190.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#232 [16:36] <Jannik> My Minecraft crases wehn I instal it, every time when it says: Minecraft louncher, Cleanig up. My graphics card drivers and java version are up to date.
#233 [17:20] * mike3 [webchat@73.79.230.230] has joined #minecrafthelp
#234 [17:20] <mike3> hello
#235 [17:21] <mike3> i want my minecraft
#236 [17:22] * Naryco [webchat@x4db4b7c5.dyn.telefonica.de] has joined #minecrafthelp
#237 [17:24] <Naryco> Hi, I got an Problem with my account. Since I bought a new Pc I need to verife my account with my security question. Problem is I forgot the last question. I tried the "request to reset your security questions" but Im not reciving any emial. need some help here
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#241 [17:50] * Sity [webchat@c-24-131-172-218.hsd1.mn.comcast.net] has joined #minecrafthelp
#242 [17:50] <Sity> i cant log in please help me
#243 [17:57] * Wendy [webchat@107-133-126-35.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#244 [17:57] * Wendy is now known as Guest32816
#245 [18:03] <Guest32816> Hey, all. Recently bought a brand new computer with decent specs. Ryzen 2700X Eight-Core and Radeon RX 5700 XT. But even with this and allocating more RAM to Minecraft, I can't seem to get stable FPS. It goes from 130-140 FPS and jolts down to 60-70 FPS. Anyone have suggestions? I'm happy to provide any other information.
#246 [18:19] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
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#251 [18:45] * zilber [webchat@bmk216.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#252 [18:47] <zilber> Hi, I have this technical issue https://bugs.mojang.com/browse/MCL-12540
#253 [18:51] * joe [webchat@ool-4a582c03.dyn.optonline.net] has joined #minecrafthelp
#254 [18:52] <joe> I have a question I just go a new computer and my Minecraft java edition does not show in my account.
#255 [18:59] * joe [webchat@ool-4a582c03.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#256 [19:02] * brandofromdabandoo [webchat@pool-71-183-69-239.nycmny.fios.verizon.net] has joined #minecrafthelp
#257 [19:04] <brandofromdabandoo> my minecraft java edition continues to crash when i try to start it. im unable to load the game at all. is there a fix to this
#258 [19:11] * zilber [webchat@bmk216.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#259 [19:17] * Cor [webchat@ip68-6-105-1.sb.sd.cox.net] has joined #minecrafthelp
#260 [19:19] <Cor> We are dying to play but after purchasing minecraft through Mojang we can't open the installer download applications.
#261 [19:22] <Cor> ho ho ho
#262 [19:30] * MordeCool0100 [webchat@186.158.3.194] has joined #minecrafthelp
#263 [19:30] * JayD [webchat@70-140-30-2.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#264 [19:31] <JayD> In need of returning Minecraft Java Edition
#265 [19:31] <JayD> help returning *
#266 [19:32] <MordeCool0100> hello people, sorry my problem is that I can go to the minecraft.net page but not the game launcher says "wrong username or password"
#267 [19:41] * MordeCool0100 [webchat@186.158.3.194] has quit. (Quit: webchat.esper.net)
#268 [19:56] * XenosMom [webchat@mobile-107-77-196-118.mobile.att.net] has joined #minecrafthelp
#269 [19:57] <XenosMom> Can skins created for Pocket Edition be used in Java Edition?
#270 [19:58] * brandofromdabandoo [webchat@pool-71-183-69-239.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#271 [20:01] * youclowns [webchat@S010664777da05323.ed.shawcable.net] has joined #minecrafthelp
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#274 [20:13] * spencer [webchat@142.162.228.197] has joined #minecrafthelp
#275 [20:13] <spencer> i would like to refund my minecraft
#276 [21:13] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#277 [21:31] * jtb [webchat@ip98-178-184-58.tu.ok.cox.net] has joined #minecrafthelp
#278 [21:32] <jtb> Can this be downloaded on Chromebook
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#280 [22:05] * Guest32816 [webchat@107-133-126-35.lightspeed.bcvloh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#281 [23:02] * MinecraftUser [webchat@S0106a456ccd9f4db.wp.shawcable.net] has joined #minecrafthelp
#282 [23:02] <MinecraftUser> k
#283 [23:04] <MinecraftUser> My minecraft account needs help migrating, and i cant remember my email. i also cant find my transaction id. i really need help because i have spent alot of time and money on this account
#284 [23:04] * MinecraftUser [webchat@S0106a456ccd9f4db.wp.shawcable.net] has quit. (Client Quit)
#285 [23:28] * ecolab1 [webchat@ip-5-186-242-235.dhcp.fibianet.dk] has joined #minecrafthelp
#286 [23:29] <ecolab1> hello, i just bought minecraft java edition, but i cant tranfer my maps from bedrock edition and my computer is lagging with low grafic settings
#287 [23:30] <ecolab1> i would like to get my money back from this
#288 [23:31] * kp12550 [webchat@108-218-34-216.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#289 [23:31] <kp12550> hello i am having trouble logging into my account. i believe my old account was migrated to the wrong email address
#290 [23:31] <kp12550> i have the transaction id