#1 [00:00] * Goruta [webchat@190.19.221.221] has joined #minecrafthelp
#2 [00:01] <JustWannaPlay> https://paste.ubuntu.com/p/SCJWJbGmzW/
#3 [00:02] <Goruta> hi, im writing this because i need help with resetting security question from my account. i am not receiving any e-mail. thanks
#4 [00:05] <Andrio> Goruta, checked your spam folder?
#5 [00:05] <Andrio> ??> JustWannaPlay AV/McAfee
#6 [00:05] <Mightyena> JustWannaPlay: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#7 [00:05] <Mightyena> JustWannaPlay: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#8 [00:06] <JustWannaPlay> McAfee isn't my antivirus, Webroot is.
#9 [00:07] <Andrio> JustWannaPlay, how come you still have McAfee Firewall installed then?
#10 [00:07] <JustWannaPlay> it won't delete
#11 [00:07] <JustWannaPlay> I'll try again and open mc to see
#12 [00:09] <Goruta> Andrio it is not there
#13 [00:09] <Andrio> JustWannaPlay, try https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101331
#14 [00:10] <Andrio> ??> Goruta account/email-missing
#15 [00:10] <Mightyena> Goruta: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#16 [00:10] <Mightyena> Goruta: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#17 [00:10] <Mightyena> Goruta: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#18 [00:12] * Sam2 [webchat@n1-41-171-42.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#19 [00:12] <Goruta> Mightyena it can be that. thanks any ways
#20 [00:13] <JustWannaPlay> I deleted mcafee and need to restart my computer, I will be back with the same name if minecraft doesnt work
#21 [00:13] * JustWannaPlay [webchat@ip72-199-242-123.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
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#23 [00:13] <Sam2> Hey
#24 [00:14] <Sam2> hello
#25 [00:14] * bildramer [~bildramer@p200300CF370E77006DFFA083B9824247.dip0.t-ipconnect.de] has joined #minecrafthelp
#26 [00:14] <Sam2> HELLO
#27 [00:15] <Sam2> I need help with the Minecraft app on iPad
#28 [00:22] * JustWannaPlay [webchat@ip72-199-242-123.sd.sd.cox.net] has joined #minecrafthelp
#29 [00:23] <JustWannaPlay> hey, I just wanted to say thank you, deleting mcafee worked. you guys are amazing!
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#31 [00:24] * JustWannaPlay [webchat@ip72-199-242-123.sd.sd.cox.net] has quit. (Client Quit)
#32 [00:43] * BlackHeart [webchat@pppoe2-173.argontech.net] has joined #minecrafthelp
#33 [00:47] <BlackHeart> My launcher refuses to download. It will only run if I am not connected to the internet. I have been having to turn internet off, launch minecraft, then reconnect to internet before minecraft launcher finishes. Sometimes I can do this fast enough for the game to load online. Most of the time can't. If I try to launch it while connected it says
#34 [00:47] <BlackHeart> "unable to update the Minecraft Native launcher".
#35 [00:59] * dragon637 [webchat@188.233.12.11] has joined #minecrafthelp
#36 [00:59] <dragon637> Hello I play minecraft pe and recently with great difficulty defeated the dragon. the problem is, I haven't had any experience since he was killed. I thought this was normal for my version of the game, but after a bit of analysis, I realized that this is not the case. do I have an opportunity to get my own experience?((
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#39 [01:10] * dragon637 [webchat@188.233.12.11] has joined #minecrafthelp
#40 [01:10] <dragon637> Hello I play minecraft pe and recently with great difficulty defeated the dragon. the problem is, I haven't had any experience since he was killed. I thought this was normal for my version of the game, but after a bit of analysis, I realized that this is not the case. do I have an opportunity to get my own experience?((
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#49 [02:45] <Aloneru> Unable to download https://libraries.minecraft.net/org/lwjgl/lwjgl-tinyfd/3.2.2/lwjgl-tinyfd-3.2.2-natives-windows.jar
#50 [02:45] <Aloneru> ping to https://libraries.minecraft.net is ok.
#51 [02:47] <Andrio> Aloneru, what error message are you getting?
#52 [02:47] <Aloneru> I can not load and play 1.15.1 version
#53 [02:47] <Sparsam> need help fixing my fps
#54 [02:48] <Aloneru> Unable to download https://libraries.minecraft.net/org/lwjgl/lwjgl-tinyfd/3.2.2/lwjgl-tinyfd-3.2.2-natives-windows.jar to C:\Users\User\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl-tinyfd\3.2.2\lwjgl-tinyfd-3.2.2-natives-windows.jar
#55 [02:57] * Sparsam [webchat@h85-30-24-49.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#56 [03:00] * phil [webchat@CPEf81d0f8758c3-CMf81d0f8758c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#57 [03:01] <phil> i already own mincraft and just got and oculas rift s. i installed the game but it wont let me sign into my account and/or get the full game im stuck on demo. what can i do to ix this
#58 [03:08] <phil> hello?
#59 [03:11] * Aloneru [webchat@178.71.238.183] has quit. (Quit: webchat.esper.net)
#60 [03:22] * NEEDHELP [~Mibbit@115-64-187-133.tpgi.com.au] has joined #minecrafthelp
#61 [03:22] <NEEDHELP> hello
#62 [03:23] <NEEDHELP> my minecraft shows this message
#63 [03:23] <NEEDHELP> Unable to download remote file. Check your internet connection/proxy settings. FATAL ERROR: net.minecraft.bootstrap.FatalBootstrapError: Unable to download while being forced
#64 [03:23] <NEEDHELP> how do i fix this problem so i can play
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#74 [04:27] * urielsalis is now known as Guest37229
#75 [04:36] * nimit [webchat@122.170.117.232] has joined #minecrafthelp
#76 [04:37] <nimit> this mojang account has no purchased copies of minecraft attached
#77 [04:38] * S [spydar007@spydar007.com] has quit. (Remote host closed the connection)
#78 [04:38] <nimit> this mojang account has no purchased copies of minecraft attached
#79 [04:38] <nimit> hi problem face
#80 [04:40] <nimit> hi
#81 [04:41] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Ping timeout: 190 seconds)
#82 [04:41] * xnrand [xnrand@2a01:4f8:202:62c8:786e:7261:6e64:0] has quit. (Ping timeout: 204 seconds)
#83 [04:41] <nimit> kindly resopnse
#84 [04:41] <nimit> dear response
#85 [04:44] <nimit> mojang account cannot be login
#86 [04:45] * xnrand [xnrand@2a01:4f8:202:62c8:786e:7261:6e64:0] has joined #minecrafthelp
#87 [04:46] <nimit> hello
#88 [04:47] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#89 [04:50] * S [spydar007@spydar007.com] has joined #minecrafthelp
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#95 [06:21] * yomom [webchat@178.80.85.216] has joined #minecrafthelp
#96 [06:21] <yomom> hey
#97 [06:21] <yomom> anyone here
#98 [06:21] <Allison> Yes
#99 [06:21] <yomom> please help
#100 [06:21] <yomom> thank youu
#101 [06:21] <Goe4> Hi, I am having issues trying to open my creative world, it loads up to 100%, but doesnt open, does anyone know how to fix it? thx
#102 [06:21] <yomom> im on macos catalina
#103 [06:21] <Allison> I need help myself.. lol
#104 [06:21] <yomom> and since i updated
#105 [06:21] <yomom> today is the first time i opened the game
#106 [06:22] <yomom> and its just not opening
#107 [06:22] <Allison> Goe4 Mods installed or anything?
#108 [06:22] <Goe4> nope, just regular vanilla minecraft
#109 [06:22] <yomom> ..
#110 [06:23] <Allison> Hmm...
#111 [06:23] <Goe4> its weird, because its just that one world, every other one will open no problem, including servers
#112 [06:23] <Goe4> I assume theres something wrong with it, but I dont get any error message
#113 [06:23] <Allison> I could be wrong (Probably am) but it could be corrupted?
#114 [06:24] <Goe4> dunno
#115 [06:24] <Goe4> maybe
#116 [06:24] <Allison> Did you do anything weird
#117 [06:24] <Goe4> nothing that I can think of
#118 [06:24] * Goe4 [webchat@80.31.117.135] has quit. (Client Quit)
#119 [06:24] <Allison> Rip
#120 [06:25] * Goe4 [webchat@80.31.117.135] has joined #minecrafthelp
#121 [06:25] <Allison> Can anyone help me here?
#122 [06:25] <Allison> "Yes, definitely something is wrong - the Debug screen shows maximum 512 MB available"
#123 [06:26] <Goe4> what issue are u having?
#124 [06:26] <Allison> Apparently it's only allocating 512MB of RAM. But I have it set to 4GB currently. I've tried anywhere from 2-8GB of RAM. 100% vanilla
#125 [06:27] <Allison> I made a reddit post w/ more information (if I'm allowed to post that here)
#126 [06:27] <Goe4> are you using the twitch launcher? or any other launcher besides the minecraft one?
#127 [06:27] * Goe4 [webchat@80.31.117.135] has quit. (Client Quit)
#128 [06:27] <Allison> The basic Java Edition
#129 [06:32] <Allison> Anyone know how to fix this? Major stuttering.. RAM won't allocate correctly I guess?
#130 [06:41] * eNeRGy40 [webchat@c-68-55-112-107.hsd1.mi.comcast.net] has joined #minecrafthelp
#131 [06:42] <eNeRGy40> My single player worlds keep disappearing from my list of available to choose from after a few days, making them unplayable. Is there a fix for this?
#132 [07:09] * Data [webchat@cpc122002-lutn14-2-0-cust241.9-3.cable.virginm.net] has joined #minecrafthelp
#133 [07:09] <Data> hi
#134 [07:09] * Data is now known as Guest31569
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#136 [07:46] * mitus [webchat@si-167-90.uab.es] has joined #minecrafthelp
#137 [07:46] <mitus> Hi good afternoon
#138 [07:47] <mitus> i have a question
#139 [07:47] <mitus> Can i install mods in the version of Minecraft I installed from Microsoft Store?
#140 [07:51] * xRIVERRAIDx [webchat@112.141.181.146] has joined #minecrafthelp
#141 [07:52] <xRIVERRAIDx> need help getting into my account. i bought this years and years ago and havnt logged in for over a year. now i cant and says i need to buy the damn game again
#142 [07:57] * xRIVERRAIDx [webchat@112.141.181.146] has quit. (Quit: webchat.esper.net)
#143 [08:18] * q0dis [webchat@87-187-50-84.dyn.estpak.ee] has joined #minecrafthelp
#144 [08:18] <q0dis> hello
#145 [08:18] <Greymagic27> q0dis, Hi. How can I help?
#146 [08:19] <q0dis> can someone help me? when i log into minecraft it says that i don't have the game bought but i do have it bought
#147 [08:19] <Greymagic27> ??> q0dis account/send-emai
#148 [08:19] <Greymagic27> ??> q0dis account/send-email
#149 [08:19] <Mightyena> q0dis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#150 [08:21] <q0dis> whats a transaction id?
#151 [08:21] <Greymagic27> ??> q0dis account/trans-id
#152 [08:21] <Mightyena> q0dis: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#153 [08:22] <q0dis> but i don't know that
#154 [08:22] <q0dis> i bought the game like 8 years ago
#155 [08:23] <Greymagic27> q0dis, If you don't have it then give as much other information as possible
#156 [08:23] <q0dis> what information?
#157 [08:23] <Greymagic27> q0dis, Any that is relevent to your query
#158 [08:58] * kenneth [webchat@008-054-143-136.dynamic.caiway.nl] has joined #minecrafthelp
#159 [08:59] * lololo338 [webchat@4ae54-1-78-240-104-157.fbx.proxad.net] has joined #minecrafthelp
#160 [09:00] <kenneth> When i press start game the games starts but just at the end it crashes how can i fix that
#161 [09:00] <kenneth> #minecrafthelp When i press start game the games starts but just at the end it crashes how can i fix that
#162 [09:01] * moon [webchat@179.252.230.11] has joined #minecrafthelp
#163 [09:01] <moon> i can't to log
#164 [09:02] * lololo338 [webchat@4ae54-1-78-240-104-157.fbx.proxad.net] has quit. (Client Quit)
#165 [09:04] <moon> hi
#166 [09:18] * Sissy_Catison [webchat@170.10.230.248] has joined #minecrafthelp
#167 [09:18] <Sissy_Catison> hi?
#168 [09:19] <Sissy_Catison> why is my Minecraft player sticking out both arms like a zombie
#169 [09:29] * Maggotfae [webchat@78-61-156-115.static.zebra.lt] has joined #minecrafthelp
#170 [09:29] * Sissy_Catison [webchat@170.10.230.248] has joined #minecrafthelp
#171 [09:30] <Maggotfae> hello. Minecraft launcher will not open at all. when i double click it loads for a second, then the blue loading wheel disappears and thats it. nothing appears in the task manager and i redownloaded everything like 5 times and have tried repairing the launcher.
#172 [09:39] * Leonzil [webchat@45.4.187.66.static.bsbtecnologia.com.br] has joined #minecrafthelp
#173 [09:41] <Leonzil> Hello, I bought a minecraft license for my son's computer. Can I install the game on my notebook to play with him?
#174 [09:41] <Leonzil> on our network
#175 [09:50] * Leonzil [webchat@45.4.187.66.static.bsbtecnologia.com.br] has quit. (Quit: webchat.esper.net)
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#177 [10:03] * kenneth [webchat@008-054-143-136.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#178 [10:07] <Greymagic27> ??> Maggotfae av/adwcleaner
#179 [10:07] <Mightyena> Maggotfae: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#180 [10:07] <Mightyena> Maggotfae: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#181 [10:18] * ConstiTube [webchat@p4FDEB9D3.dip0.t-ipconnect.de] has joined #minecrafthelp
#182 [10:18] <ConstiTube> hello,
#183 [10:18] * B20 [webchat@90.253.25.165] has joined #minecrafthelp
#184 [10:19] <ConstiTube> im not able to login
#185 [10:20] * DevFox [webchat@83.149.44.171] has joined #minecrafthelp
#186 [10:21] * DevFox [webchat@83.149.44.171] has quit. (Client Quit)
#187 [10:21] <ConstiTube> I only can play the demo game when I try to login I forgot my password and when I will change that the website say that they send a email to my email but this email not arrived
#188 [10:21] <ConstiTube> #minecrafthelp
#189 [10:21] <Greymagic27> ??> ConstiTube account/send-email
#190 [10:21] <Mightyena> ConstiTube: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#191 [10:21] * byte [webchat@ip-095-123-142-5.pools.atnet.ru] has joined #minecrafthelp
#192 [10:21] <ConstiTube> thank you
#193 [10:21] <byte> hello
#194 [10:21] <Greymagic27> byte, Hi. How can I help?
#195 [10:22] <byte> when installing minecraft error crashes
#196 [10:22] <B20> Hi , so i just purchased minecraft on the playstation store and im trying to find a good start off world , are u just randomly picked a world as the ones i have been put in have been very little land and just a bunch of water or even just been an island , are u able to pick a world at all ?
#197 [10:22] <Greymagic27> ??> byte launcher/log-txt
#198 [10:22] <Mightyena> byte: We need to see your full launcher log, which is created in the game directory.
#199 [10:22] <Mightyena> byte: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#200 [10:22] <Greymagic27> ??> B20 bedrock/support
#201 [10:22] <Mightyena> B20: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#202 [10:23] * B20 [webchat@90.253.25.165] has quit. (Quit: webchat.esper.net)
#203 [10:24] <byte> I do not have launcher_log file
#204 [10:24] <Greymagic27> byte, I see. In that case follow these steps
#205 [10:24] <byte> 1 sec
#206 [10:24] <Greymagic27> ??> byte launcher/log
#207 [10:24] <Mightyena> byte: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#208 [10:27] <byte> Where to send?
#209 [10:27] <Greymagic27> byte, Send it here using paste.ubuntu.com
#210 [10:28] <byte> https://paste.ubuntu.com/p/vxvd4ZwTQM/
#211 [10:30] * ConstiTube [webchat@p4FDEB9D3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#212 [10:31] <byte> What should I do?
#213 [10:31] <Greymagic27> ??> byte av/adwcleaner
#214 [10:31] <Mightyena> byte: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#215 [10:31] <Mightyena> byte: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#216 [10:31] <Greymagic27> If adwcleaner doesn't work, please come back here for further instructions
#217 [10:34] * byte [webchat@ip-095-123-142-5.pools.atnet.ru] has joined #minecrafthelp
#218 [10:34] * Maggotfae [webchat@78-61-156-115.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#219 [10:34] <byte> hello again
#220 [10:35] <Greymagic27> byte, Hello again. Have you ran adwcleaner and restarted your PC?
#221 [10:35] <byte> Yes
#222 [10:35] <Greymagic27> byte, Great. Could you try launching the game now?
#223 [10:36] <byte> ok
#224 [10:36] <byte> Same (
#225 [10:37] <Greymagic27> byte, Can you grab a new launcher log for me?
#226 [10:37] <byte> yes
#227 [10:37] <byte> https://paste.ubuntu.com/p/n85HBJTdXX/
#228 [10:38] <Greymagic27> ??> byte win/!
#229 [10:38] <Mightyena> byte: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#230 [10:38] <Mightyena> byte: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#231 [11:07] * Gamer [webchat@204.9.241.87] has joined #minecrafthelp
#232 [11:08] <Gamer> Hello
#233 [11:08] <Gamer> i need help
#234 [11:09] * Gamer [webchat@204.9.241.87] has quit. (Client Quit)
#235 [11:10] * Gamer [webchat@204.9.241.87] has joined #minecrafthelp
#236 [11:10] * Gamer [webchat@204.9.241.87] has quit. (Client Quit)
#237 [11:13] * Gamer [webchat@204.9.241.87] has joined #minecrafthelp
#238 [11:13] <Gamer> Hello if someone is available, or not I will wait, thank you
#239 [11:15] * Gamer [webchat@204.9.241.87] has quit. (Client Quit)
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#241 [11:16] <Gamer> Hello
#242 [11:16] * Gamer [webchat@204.9.241.87] has quit. (Client Quit)
#243 [11:28] * Loop [webchat@host81-154-253-85.range81-154.btcentralplus.com] has joined #minecrafthelp
#244 [11:29] <Loop> my game keeps crashing most of the time, but i can sometimes play on it for a while then it crashes and wont let me play again for a while
#245 [11:34] * Loop [webchat@host81-154-253-85.range81-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#246 [11:35] * Loop [webchat@host81-154-253-85.range81-154.btcentralplus.com] has joined #minecrafthelp
#247 [11:35] <Loop> My game keeps crashing what should i do?
#248 [12:40] * janangrylaenen [webchat@78-22-58-248.access.telenet.be] has joined #minecrafthelp
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#252 [13:31] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#253 [13:32] * Jay [webchat@cpc1-ward11-2-0-cust128.10-2.cable.virginm.net] has joined #minecrafthelp
#254 [13:33] <Jay> I am trying to get in game and minecraft will load to a certain point and then give up. i have tried to leave it for hours but still nothing. help?
#255 [13:49] * Kouken [webchat@5-104-19-23.members.slavicin.unart.cz] has joined #minecrafthelp
#256 [13:50] <Kouken> hello, i would like to refund minecraft, but i cant reach any live chat or something, where can i contact mojang or minecraft to refund a game please?
#257 [13:52] * Dave [webchat@162-197-29-40.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#258 [13:52] * Dave is now known as Guest41242
#259 [13:54] <LxWulf> hey guys what means does lines in my mc? https://postimg.cc/56CK9WmB/c0fdd495
#260 [13:56] <Guest41242> I lost an old minecraft account because the password stopped working, it says the account is already migrated when it is not, and the assigned email doesn't work. I've tried submitting an email to support but it's been over a week without a response. Any idea when they'd get back to me or how to get in touch with someone for help? It seems like
#261 [13:56] <Guest41242> there are a couple issues at play so all the suggestions in the help documentation have turned up empty.
#262 [14:02] * Quizfox [webchat@c-73-224-88-152.hsd1.fl.comcast.net] has joined #minecrafthelp
#263 [14:05] <Quizfox> Hello, I can't get the provided server software to work on any port but the default 25565, I am certain that I have the other ports open but when trying to connect with 'localhost' I cannot connect, I get "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:". What can I do to get it to run on a di
#264 [14:05] <Quizfox> fferent port?
#265 [14:05] * James [webchat@213.137.16.178] has joined #minecrafthelp
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#267 [14:11] * LxWulf [~LxWulf@2a02:120b:2c47:e660:9173:3222:54d2:93af] has quit. (Quit: Leaving)
#268 [14:18] * krymlking [webchat@185.108.10.69] has joined #minecrafthelp
#269 [14:18] <krymlking> Hello!
#270 [14:20] <krymlking> Is someone here?
#271 [14:22] <krymlking> dead support chat?
#272 [14:26] <Quizfox> I'm here...
#273 [14:28] * Dvka [webchat@177.182.244.41] has joined #minecrafthelp
#274 [14:28] <Dvka> hi
#275 [14:29] <Quizfox> Hello
#276 [14:29] <Dvka> do you know how to recover my account questions >
#277 [14:29] <Dvka> ?
#278 [14:29] <Dvka> because i dont have the email anymore,so i cant send to it
#279 [14:30] <Quizfox> I am unsure. Sorry...
#280 [14:30] <Dvka> Thats ok
#281 [14:30] <Dvka> thanks for trying to help
#282 [14:30] <Dvka> have a good day
#283 [14:30] <Quizfox> You too
#284 [14:31] * Dvka [webchat@177.182.244.41] has quit. (Client Quit)
#285 [14:39] * Jay [webchat@cpc1-ward11-2-0-cust128.10-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#286 [14:40] <Quizfox> Hello?
#287 [14:47] * Fletcher [webchat@99-51-225-54.lightspeed.joltil.sbcglobal.net] has joined #minecrafthelp
#288 [14:48] <Fletcher> Hello. I am getting the error... "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!" How might i fix this?
#289 [14:53] <nate> That is an explicitly clear error, there is nothing to fix
#290 [14:53] <nate> What part of that message was some how confusing? lol
#291 [14:55] <grandrolf> Fletcher: https://help.minecraft.net/hc/en-us/articles/360038403371-Windows-10-Code-Error
#292 [15:17] * V [webchat@c-69-243-32-8.hsd1.va.comcast.net] has joined #minecrafthelp
#293 [15:18] <V> My Minecraft launcher will not connect every time I turn my computer on.
#294 [15:28] * iTsKrompus [webchat@90.173.204.254] has joined #minecrafthelp
#295 [15:28] <iTsKrompus> Hi
#296 [15:29] <iTsKrompus> I cant enter to minecraft
#297 [15:29] <iTsKrompus> When I open it the game say minecraft isnt respponding
#298 [15:30] * Sarahpoo [webchat@76-198-195-28.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#299 [15:31] <iTsKrompus> When I open it the game say minecraft isnt respponding
#300 [15:32] <Sarahpoo> hi, so I was trying to recover my login and was never getting the email for my password reset. It let me make a new account on the same email (not sure how this is possible) and now I cannot access what I've paid for. I've sent a message to customer support a week ago now and no response. Is there a number I can call or something cause this is gett
#301 [15:32] <Sarahpoo> ing really ridiculous.
#302 [15:36] * iTsKrompus [webchat@90.173.204.254] has quit. (Quit: webchat.esper.net)
#303 [15:42] * Cristian [webchat@177.247.76.128] has joined #minecrafthelp
#304 [15:44] <Cristian> hola ,tengo un problema con minecraft para movil ya que al momento de iniciar mi cuenta con xbox me dice que algo salio mal ,ya fui con soporte de xbox y me dijieron que el problema se tenia que resolver acá
#305 [15:51] * dahackeryt [webchat@cpe-24-161-71-238.hvc.res.rr.com] has joined #minecrafthelp
#306 [15:52] <dahackeryt> Hey can i get some help hooking twitch chat to this irc?
#307 [15:52] <dahackeryt> So my twitch chat is displayed ingame?
#308 [15:52] <dahackeryt> Andrio
#309 [16:04] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. (Ping timeout: 190 seconds)
#310 [16:07] * ginofrtg [webchat@109.233.218.38] has joined #minecrafthelp
#311 [16:08] <ginofrtg> hi
#312 [16:08] <ginofrtg> i need some help
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#314 [16:13] * Cristian [webchat@177.247.76.128] has quit. (Quit: webchat.esper.net)
#315 [16:16] * StEeLeRbRo [webchat@c-71-205-20-81.hsd1.co.comcast.net] has joined #minecrafthelp
#316 [16:17] <StEeLeRbRo> I get this error when i try to get windows 10 edition. Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#317 [16:17] * StEeLeRbRo [webchat@c-71-205-20-81.hsd1.co.comcast.net] has quit. (Client Quit)
#318 [16:18] * tealobjection [webchat@162.72.131.83] has joined #minecrafthelp
#319 [16:19] <tealobjection> hello, i am having issues with the graphics of my game suddemly appearing streched
#320 [16:34] * dahackeryt [webchat@cpe-24-161-71-238.hvc.res.rr.com] has joined #minecrafthelp
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#323 [16:34] * Squirrel [webchat@c-24-61-74-86.hsd1.vt.comcast.net] has joined #minecrafthelp
#324 [16:35] <Squirrel> So I am not able o login to my my minecraft account i tried resetting my passwork uninstalling and reinstalling the minecraft launcheer and nothing worked
#325 [16:36] <Squirrel> Can someone please help me
#326 [16:41] <Squirrel> I guess nobody is going to help me
#327 [16:50] * frnak [webchat@S010664777d9df2d3.cg.shawcable.net] has joined #minecrafthelp
#328 [16:51] * frnak [webchat@S010664777d9df2d3.cg.shawcable.net] has quit. (Client Quit)
#329 [17:01] * Ghast [webchat@91-169-17-154.subs.proxad.net] has joined #minecrafthelp
#330 [17:02] <Ghast> Heya felas. I'm getting a java.lang.NullPointerException: group when joining any type of servers using Minecraft Forge 1.8.9. Other non-forge versions run perfectly fine. What's your advice?
#331 [17:04] * Ghast [webchat@91-169-17-154.subs.proxad.net] has quit. (Client Quit)
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#334 [17:11] * Guest41242 [webchat@162-197-29-40.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#335 [17:22] * elnovikndeah [webchat@181.168.72.132] has joined #minecrafthelp
#336 [17:24] <elnovikndeah> Hola, desde el 20 de diciembre que quiero comprar Minecraft y no me deja, ya puse el nombre de usuario bien, la información de la tarjeta de crédito también está bien, pero cuando pongo para comprar me aparece que hubo un error realizando el trámite, que me fije la información de la tarjeta y que intente de nuevo. La información de la tarjeta esta
#337 [17:24] <elnovikndeah> bien, ¿que puede ser? gracias.
#338 [17:29] <elnovikndeah> Hello, since December 20 that I want to buy Minecraft and it does not leave me, I already put the username well, the credit card information is also good, but when I put to buy it appears that there was an error performing the procedure, to fix the card information and try again. The card information is fine, what can it be? thanks.
#339 [17:29] <elnovikndeah> sorry for my bad english, im from argentina
#340 [17:43] * Kweis [webchat@c-73-33-191-182.hsd1.nj.comcast.net] has joined #minecrafthelp
#341 [17:44] <Kweis> Anyone know if i can contact minecraft support to get a username change sooner than 30 days, my account got hacked and the username got changed, i recovered the account but its not letting me change the username at all
#342 [17:46] * y0 [webchat@cpe-74-133-143-98.kya.res.rr.com] has joined #minecrafthelp
#343 [17:49] * y0 [webchat@cpe-74-133-143-98.kya.res.rr.com] has quit. (Client Quit)
#344 [18:02] * MacerV [webchat@sdbron4408w-grc-07-70-31-92-172.dsl.bell.ca] has joined #minecrafthelp
#345 [18:03] * MacerV [webchat@sdbron4408w-grc-07-70-31-92-172.dsl.bell.ca] has quit. (Client Quit)
#346 [18:19] * ChomperMD [webchat@45-27-164-93.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#347 [18:20] <ChomperMD> We cannot remember the password attached to our son's account and we no longer have access to the email on it. The current email on it is bradandjill@att.net
#348 [18:57] * Bahni [webchat@216.106.142.65] has joined #minecrafthelp
#349 [18:58] <Bahni> Can I play on my Mac with my boyfriend who is playing on PS4?
#350 [19:04] * RealmsInvtiteHelp [webchat@153-25-237-24.gci.net] has joined #minecrafthelp
#351 [19:05] <RealmsInvtiteHelp> Hi- I have a realm we've been using for a couple years... Just added a friend with a new account. Able to whitelist them, but realm is not showing up in his list? I've removed and readded him, and waited two days. Any sugggestions?
#352 [19:07] <RealmsInvtiteHelp> ?
#353 [19:11] * test [webchat@153-25-237-24.gci.net] has joined #minecrafthelp
#354 [19:12] * test [webchat@153-25-237-24.gci.net] has quit. (Client Quit)
#355 [19:16] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#356 [19:17] <RealmsInvtiteHelp> anybody there
#357 [19:18] <CubeTheThird> wassut
#358 [19:18] <CubeTheThird> *wassup
#359 [19:18] * CubeTheThird facepalms
#359 [19:19] <RealmsInvtiteHelp> hi
#360 [19:19] <RealmsInvtiteHelp> I asked:
#361 [19:19] <RealmsInvtiteHelp> Hi- I have a realm we've been using for a couple years... Just added a friend with a new account. Able to whitelist them, but realm is not showing up in his list? I've removed and readded him, and waited two days. Any sugggestions?
#362 [19:19] <CubeTheThird> RealmsInvtiteHelp, what edition of Minecraft?
#363 [19:19] <RealmsInvtiteHelp> java 1.15.1
#364 [19:19] <CubeTheThird> RealmsInvtiteHelp, what is your friend's minecraft username?
#365 [19:20] <RealmsInvtiteHelp> FreshAFK
#366 [19:20] <RealmsInvtiteHelp> tried it with caps and no caps
#367 [19:20] * Bahni [webchat@216.106.142.65] has quit. (Quit: webchat.esper.net)
#368 [19:20] <CubeTheThird> RealmsInvtiteHelp, that doesn't matter. If they aren't seeing it in game, your friend probably needs to refresh their game session. Easiest way to do that is to logout and back into the game launcher
#369 [19:21] <RealmsInvtiteHelp> we've tried that a bunch of times over the past couple days
#370 [19:23] <CubeTheThird> RealmsInvtiteHelp, is your friend using the official game launcher?
#371 [19:23] <RealmsInvtiteHelp> yes
#372 [19:24] <CubeTheThird> RealmsInvtiteHelp, is your friend logging into the launcher using their username, or an email address?
#373 [19:24] <RealmsInvtiteHelp> email
#374 [19:24] <CubeTheThird> RealmsInvtiteHelp, does your friend live in the EU or US?
#375 [19:24] <RealmsInvtiteHelp> US
#376 [19:24] <CubeTheThird> RealmsInvtiteHelp, is your friend under the age of 13?
#377 [19:25] <RealmsInvtiteHelp> no
#378 [19:25] <RealmsInvtiteHelp> the only weird thing on his machine was it was getting stuck on grey screen on launch
#379 [19:25] <CubeTheThird> RealmsInvtiteHelp, can you get your friend to join this chatroom? I suspect their account might be incorrectly flagging them as under the age of 13
#380 [19:25] <RealmsInvtiteHelp> so we changed it to compatability mode
#381 [19:26] <RealmsInvtiteHelp> huh i can check their account real quick 1 sec
#382 [19:26] <CubeTheThird> RealmsInvtiteHelp, because of COPPA, users who do not have parental consent (when under 13) will not have access to certain features like Realms
#383 [19:26] <RealmsInvtiteHelp> account birthday is over 13
#384 [19:27] <CubeTheThird> hmm that's strange
#385 [19:27] <CubeTheThird> RealmsInvtiteHelp, is your friend able to join public servers without issue?
#386 [19:27] <RealmsInvtiteHelp> it is a brand new account i dont think they have tried
#387 [19:27] <RealmsInvtiteHelp> we can try real quick
#388 [19:27] <CubeTheThird> RealmsInvtiteHelp, actually.... I wonder if the realms features aren't being loaded properly, now that I think about the whole compatibility mode stuff
#389 [19:27] <CubeTheThird> RealmsInvtiteHelp, but ya try that real quick
#390 [19:28] <RealmsInvtiteHelp> is there another fix for grey screen? I had just read that as a suggested feature
#391 [19:28] <CubeTheThird> RealmsInvtiteHelp, there are some options we can try yes
#392 [19:29] <RealmsInvtiteHelp> we just did trial realm on the account, testing now to see if it will connect
#393 [19:30] <RealmsInvtiteHelp> yeah test realm connected right away
#394 [19:31] <RealmsInvtiteHelp> mineplex connected right away
#395 [19:31] <CubeTheThird> RealmsInvtiteHelp, and I trust you've tried removing your friend from the list, and re-adding them, yes?
#396 [19:31] <RealmsInvtiteHelp> yes
#397 [19:33] <CubeTheThird> RealmsInvtiteHelp, very strange. Could you by chance try adding me to the realm, to test with a different account?
#398 [19:33] <RealmsInvtiteHelp> i have others on the realm right now. I am also on the realm right now.
#399 [19:33] <CubeTheThird> RealmsInvtiteHelp, ah gotcha
#400 [19:34] <CubeTheThird> RealmsInvtiteHelp, the only thing I can recommend is to contact Mojang support. I can also poke someone about it, see if they can investigate (might be a bug)
#401 [19:34] <CubeTheThird> ??> RealmsInvtiteHelp mojang/email
#402 [19:34] <Mightyena> RealmsInvtiteHelp: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#403 [19:34] <Mightyena> RealmsInvtiteHelp: Note: Do NOT send more than one at a time.
#404 [19:34] <CubeTheThird> RealmsInvtiteHelp, can you do me a favour too?
#405 [19:34] <RealmsInvtiteHelp> ok
#406 [19:34] <CubeTheThird> RealmsInvtiteHelp, can you tell me your username, and when you get the automatic email from mojang support, tell me the ticket/case number you get?
#407 [19:35] <RealmsInvtiteHelp> yeah I am not sure if Im desperate enough to submit ticket yet, I do appreciate the time
#408 [19:36] <RealmsInvtiteHelp> the last realms ticket I submitted they took like two weeks to reply to
#409 [19:36] <CubeTheThird> RealmsInvtiteHelp, ok. At the very least can you tell me your minecraft username? That way I can pass the details along to someone
#410 [19:36] <RealmsInvtiteHelp> User Cfresh account that cannot connect FreshAFK
#411 [19:37] <CubeTheThird> RealmsInvtiteHelp, perfect thanks
#412 [19:37] <RealmsInvtiteHelp> thanks for your help
#413 [19:37] <CubeTheThird> RealmsInvtiteHelp, no problem. Good luck
#414 [19:37] <RealmsInvtiteHelp> should I stay in chat or,,,,>
#415 [19:37] <RealmsInvtiteHelp> ok
#416 [19:37] <CubeTheThird> RealmsInvtiteHelp, up to you. I don't have any other info I can give you
#417 [19:38] <RealmsInvtiteHelp> ok thanks
#418 [19:38] <CubeTheThird> 👍
#419 [19:41] <RealmsInvtiteHelp> I did submit a ticket (179969)
#420 [19:41] <CubeTheThird> RealmsInvtiteHelp, perfect. I'll add that to the details
#421 [19:41] <RealmsInvtiteHelp> ok thanks
#422 [19:41] * RealmsInvtiteHelp [webchat@153-25-237-24.gci.net] has quit. (Quit: webchat.esper.net)
#423 [19:44] * nick4 [webchat@124.197.47.201] has joined #minecrafthelp
#424 [19:45] <nick4> what if minecraft is not working on a imac
#425 [19:45] <CubeTheThird> nick4, what happens?
#426 [19:45] <nick4> I press play and just stays there
#427 [19:46] <nick4> and does nothing
#428 [19:46] <CubeTheThird> nick4, what version of MacOS are you running?
#429 [19:47] <nick4> Its macos x/ the latest
#430 [19:48] <CubeTheThird> nick4, I'd like a version number please. 10.* or something
#431 [19:49] <nick4> 10.12.6
#432 [19:50] <CubeTheThird> nick4, ok that should be fine. I will tell you though that the latest version is in fact 10.15, but you do meet the minimum requirement at least
#433 [19:50] <CubeTheThird> nick4, let's look at your logs
#434 [19:50] <CubeTheThird> ??> nick4 launcher/log
#435 [19:50] <Mightyena> nick4: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#436 [19:51] <nick4> I cant check logs
#437 [19:51] <CubeTheThird> nick4, you can't follow the instructions as Mightyena gave you?
#438 [19:51] <nick4> minecraft has crashed
#439 [19:52] <CubeTheThird> nick4, does it give you a crash report?
#440 [19:52] <nick4> no
#441 [19:52] <CubeTheThird> ??> nick4 mac/.minecraft
#442 [19:52] <Mightyena> nick4: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#443 [19:56] <nick4> there is none
#444 [19:57] <CubeTheThird> nick4, umm... can you make sure you've installed the latest version of the game launcher, from https://minecraft.net/download
#445 [19:58] <nick4> I just got it 30 mins ago
#446 [19:58] <CubeTheThird> nick4, gotcha. Let's try forcing a clean install of the game then. Close the game launcher, and do this
#447 [19:58] <CubeTheThird> ??> nick4 mac/reinst
#448 [19:58] <Mightyena> nick4: You may need to reinstall the locally installed files that Minecraft puts into place.
#449 [19:58] <Mightyena> nick4: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#450 [19:59] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#451 [20:00] <nick4> how do try forcing a clean install
#452 [20:00] <CubeTheThird> nick4, follow the instructions Mightyena gave you
#453 [20:20] * Hac [webchat@cpe-66-27-201-198.hawaii.res.rr.com] has joined #minecrafthelp
#454 [20:21] <Hac> Hey im having trouble getting past the "Mojang" start up screen after the launcher
#455 [20:21] <Hac> What can I do to help this?
#456 [20:21] <CubeTheThird> Hac, let's run a malware scan
#457 [20:21] <CubeTheThird> ??> Hac av/adwcleaner
#458 [20:21] <Mightyena> Hac: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#459 [20:21] <Mightyena> Hac: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#460 [20:24] * Shiroaw [webchat@pc-176-119-44-190.cm.vtr.net] has joined #minecrafthelp
#461 [20:24] <Shiroaw> hello, I want to install minecraft version "1.5.2" and I get an error
#462 [20:25] <CubeTheThird> Shiroaw, what error?
#463 [20:25] <Shiroaw> wait me pls
#464 [20:26] <Shiroaw> says there is a file called
#465 [20:27] <Shiroaw> jinput/jinput-platform/2.0.5
#466 [20:27] <CubeTheThird> Shiroaw, copy the full log onto http://paste.ubuntu.com and give the URL here.
#467 [20:27] * Melvish [webchat@S0106105611bdb9b9.cg.shawcable.net] has joined #minecrafthelp
#468 [20:30] * nick4 [webchat@124.197.47.201] has quit. (Quit: webchat.esper.net)
#469 [20:31] <Shiroaw> https://paste.ubuntu.com/p/W9Ymn6z5sX/plain/
#470 [20:32] <CubeTheThird> Shiroaw, what happens when you click on this link: https://libraries.minecraft.net/net/java/jinput/jinput-platform/2.0.5/jinput-platform-2.0.5-natives-windows.jar
#471 [20:33] <Shiroaw> What do I do with the file I download?
#472 [20:33] <CubeTheThird> Shiroaw, ah so it did work then. what anti-virus and firewall software do you have?
#473 [20:33] <Shiroaw> none
#474 [20:33] <Melvish> hey, ever since the 1.15 update i have not been able to get into any version of minecraft higher than 1.12, it goes to the minecraft loading screen, then freezes near the end, and it stays frozen here like this until i click on it and when i do it says "Java(TM) Platform SE binary is not responding" and then i close the program and it tell me that
#475 [20:33] <Melvish> minecraft unexpectedly crashed, PLEASE HELP!!!
#476 [20:33] <CubeTheThird> ??> Shiroaw tools/hjt
#477 [20:34] <Mightyena> Shiroaw: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#478 [20:34] <Mightyena> Shiroaw: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#479 [20:34] <CubeTheThird> Melvish, let's run a malware scan
#480 [20:34] <CubeTheThird> ??> Melvish av/adwcleaner
#481 [20:34] <Mightyena> Melvish: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#482 [20:34] <Mightyena> Melvish: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#483 [20:35] <Melvish> ok ill give it a shot
#484 [20:35] <Shiroaw> im scanning
#485 [20:35] * Melvish [webchat@S0106105611bdb9b9.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#486 [20:35] * Shiroaw [webchat@pc-176-119-44-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#487 [20:37] * Melvish [webchat@S0106105611bdb9b9.cg.shawcable.net] has joined #minecrafthelp
#488 [20:38] <Melvish> OMG IT WORKED THANK U GUYS SO MUCH
#489 [20:39] <CubeTheThird> Melvish, awesome!!
#490 [20:42] * Melvish [webchat@S0106105611bdb9b9.cg.shawcable.net] has quit. (Client Quit)
#491 [20:58] * TheCyxus [webchat@90.242.48.54] has joined #minecrafthelp
#492 [20:58] * Kes_Oficial [webchat@191.177.185.220] has joined #minecrafthelp
#493 [20:58] <TheCyxus> hey
#494 [20:58] <Kes_Oficial> Hello
#495 [20:58] <TheCyxus> i cant login to my account
#496 [20:59] <TheCyxus> tells me incorrect email and password even though both are typed out correct
#497 [20:59] <Kes_Oficial> How can I do a refund request?
#498 [21:00] <CubeTheThird> Kes_Oficial, may I ask why you want a refund?
#499 [21:00] <CubeTheThird> TheCyxus, are you using a VPN/Proxy?
#500 [21:00] * Kes_Oficial [webchat@191.177.185.220] has quit. (Client Quit)
#501 [21:00] <TheCyxus> not that i know of
#502 [21:01] <CubeTheThird> ??> TheCyxus tools/hjt
#503 [21:01] <Mightyena> TheCyxus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#504 [21:01] <Mightyena> TheCyxus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#505 [21:02] * MacerV [webchat@sdbron4408w-grc-07-70-31-92-172.dsl.bell.ca] has joined #minecrafthelp
#506 [21:02] <TheCyxus> ok here you go https://paste.ubuntu.com/p/2mdrvmmK5p/
#507 [21:03] * MacerV [webchat@sdbron4408w-grc-07-70-31-92-172.dsl.bell.ca] has quit. (Client Quit)
#508 [21:04] <CubeTheThird> ??> TheCyxus info/mcleaks
#509 [21:04] <Mightyena> TheCyxus: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#510 [21:04] <Mightyena> TheCyxus: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#511 [21:06] <TheCyxus> how do i remove from host file?
#512 [21:07] <CubeTheThird> ??> TheCyxus win/hosts/edit
#513 [21:07] <Mightyena> TheCyxus: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#514 [21:07] <Mightyena> TheCyxus: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#515 [21:09] <TheCyxus> ok so its open
#516 [21:09] <CubeTheThird> TheCyxus, there, remove the lines that have mojang in it
#517 [21:09] <TheCyxus> then save?
#518 [21:09] <CubeTheThird> TheCyxus, yes that's right
#519 [21:10] * vgames_br [webchat@191.253.89.55] has joined #minecrafthelp
#520 [21:10] <vgames_br> hi
#521 [21:11] <TheCyxus> that worked thanks
#522 [21:11] <vgames_br> I can't log in to my account
#523 [21:11] <CubeTheThird> vgames_br, what happens when you try?
#524 [21:12] <vgames_br> says email or password error, but I tried to log in on my phone and got
#525 [21:12] <CubeTheThird> vgames_br, are you using a VPN/Proxy?
#526 [21:13] <vgames_br> not to my knowledge
#527 [21:13] <CubeTheThird> ??> vgames_br tools/hjt
#528 [21:13] <Mightyena> vgames_br: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#529 [21:13] <Mightyena> vgames_br: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#530 [21:16] <vgames_br> https://paste.ubuntu.com/p/KDrG4qyZ4n/
#531 [21:16] <CubeTheThird> ??> vgames_br info/mcleaks
#532 [21:16] <Mightyena> vgames_br: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#533 [21:16] <Mightyena> vgames_br: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#534 [21:17] <vgames_br> how do i remove this?
#535 [21:17] <CubeTheThird> ??> vgames_br win/hosts/edit
#536 [21:17] <Mightyena> vgames_br: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#537 [21:17] <Mightyena> vgames_br: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#538 [21:19] <vgames_br> and now, what do i do?
#539 [21:21] <vgames_br> ??
#540 [21:21] <CubeTheThird> vgames_br, there, remove the lines that have mojang in it, then save the file
#541 [21:22] <vgames_br> i did
#542 [21:23] <CubeTheThird> vgames_br, once you do that, try logging in again
#543 [21:23] <vgames_br> ok
#544 [21:23] <vgames_br> i try it
#545 [21:30] <vgames_br> it worked
#546 [21:30] <CubeTheThird> vgames_br, awesome!
#547 [21:30] <vgames_br> Thank you
#548 [21:30] <vgames_br> very much
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#550 [22:22] * papi [webchat@c-68-41-62-138.hsd1.mi.comcast.net] has joined #minecrafthelp
#551 [22:23] <papi> the email i thought was connected to the account isnt working or receiving emails from mojang
#552 [22:24] <papi> im trying to change my email so i can migrate to an mojang account and play again, my name is papillon schunzel, schunzel was my username and i never was required to use my email in login before
#553 [22:24] <CubeTheThird> papi, I trust you've checked your junk/spam folder?
#554 [22:24] <papi> and my account was purchased over 7 years ago and i forgot the email it used i gues
#555 [22:24] <papi> yes i have
#556 [22:25] <CubeTheThird> papi, you'll have to contact Mojang support for assistance with that then
#557 [22:25] <CubeTheThird> ??> papi mojang/email
#558 [22:25] <Mightyena> papi: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#559 [22:25] <Mightyena> papi: Note: Do NOT send more than one at a time.
#560 [22:25] <papi> no its my minecraft.net account
#561 [22:25] <papi> i dont have a mojang account
#562 [22:25] <papi> i dont know my minecraft.net login
#563 [22:26] <CubeTheThird> papi, if you're trying to migrate it, you'll have to contact Mojang in any case
#564 [22:26] <CubeTheThird> papi, you can no longer login to minecraft.net using legacy accounts
#565 [22:26] <papi> besides that point i need my miinecraft.net account and i cant access that
#566 [22:26] <papi> so itsnt that delt with here? thats the answer i gpt from them
#567 [22:27] <GreyVulpine> We don't deal with account issues here.
#568 [22:27] <papi> what
#569 [22:27] <CubeTheThird> papi, this chatroom is run by community volunteers. As such we don't have access to account info
#570 [22:27] <papi> this was an account issue chat?
#571 [22:27] <papi> goooosh
#572 [22:28] <papi> thank you for your time
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#574 [22:32] * Sam [webchat@d173-181-97-61.bchsia.telus.net] has joined #minecrafthelp
#575 [22:33] <Sam> I have a problem with opening my Minecraft Launcher and I'm wondering how to fix this
#576 [22:35] <Sam> I've tried to open it normally by double-clicking and running as administrator but both don't seem to work. I tried re-downloading it and restarting my pc and it still won't work
#577 [22:46] * Jordan3 [webchat@122-58-22-254-fibre.sparkbb.co.nz] has joined #minecrafthelp
#578 [22:50] <Jordan3> Hi There, have currently set up and linked my Microsoft account to my PS4 during the new update but now it will not let me sign in. I keep receiving the following message when I attempt to sign in: "We tried to sign you in to your Microsoft Account, but something went wrong". I was just wondering if this is an issue that is already being worked on
#579 [22:50] <Jordan3> or if there is an easy way to fix it thank you!