#1 [00:11] * nimit [webchat@122.170.117.232] has joined #minecrafthelp
#2 [00:11] <nimit> this mojang account has no purchased copies of minecraft attached
#3 [00:23] <nimit> i am already purchase for minecraft put not login
#4 [00:25] * Rainy_pig [webchat@71.11.179.243] has joined #minecrafthelp
#5 [00:26] <Rainy_pig> the launcher says im offline and wont let me loggin
#6 [00:26] <Rainy_pig> *log in
#7 [00:47] <nimit> okay i am try again
#8 [00:48] <nimit> i am online but no minecraft license
#9 [00:49] <nimit> show but i am purchase
#10 [00:54] <Rainy_pig> launcher wont let me log in
#11 [00:55] <nimit> ya
#12 [00:55] <nimit> i am login but error sho
#13 [00:55] <Rainy_pig> what ?
#14 [00:55] <nimit> no license
#15 [00:56] <nimit> i am purchase for Microsoft store
#16 [01:07] <nimit> my register email id nimitdamani1@outlook.com
#17 [01:28] * Mrezy [webchat@119-18-3-4.771203.syd.nbn.aussiebb.net] has joined #minecrafthelp
#18 [01:30] <Mrezy> I know my login details but the Minecraft Launcher does not log in when I press enter, it does nothing
#19 [01:32] * Mrezy [webchat@119-18-3-4.771203.syd.nbn.aussiebb.net] has quit. (Client Quit)
#20 [01:40] * nimit [webchat@122.170.117.232] has joined #minecrafthelp
#21 [01:40] <nimit> hi
#22 [01:41] <nimit> this mojang account has no purchased copies of minecraft attached
#23 [01:51] <nimit> Order number 8564820531
#24 [01:53] <nimit> i am pay but no license show ?
#25 [02:00] <nimit> email nimitdamani1@outlook.com
#26 [02:06] * short [webchat@221.139.228.137] has joined #minecrafthelp
#27 [02:08] <short> Hi.
#28 [02:08] <short> It has been 23 days since I sent you a refund mail. When can I get an answer?
#29 [02:08] <nimit> hi
#30 [02:09] <nimit> please resolve this issue
#31 [02:09] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. (Ping timeout: 190 seconds)
#32 [02:10] <short> Anyone?
#33 [02:11] <short> I want to get a refund as soon as possible. Is there any way?
#34 [02:12] <nimit> technic platforum luncher issue
#35 [02:30] <short> Is there anybody here?
#36 [02:42] <nimit> hi
#37 [02:42] <nimit> i am here
#38 [03:03] * gevgenyg [webchat@46-47-76-78.sf.ddns.bulsat.com] has joined #minecrafthelp
#39 [03:06] <gevgenyg> Hi! My minecraft launcher wont start! How can i fix it. Plaese help.
#40 [03:34] * nimit [webchat@122.170.117.232] has quit. (Quit: webchat.esper.net)
#41 [03:56] * Versher_123 [webchat@82.158.232.218.dyn.user.ono.com] has joined #minecrafthelp
#42 [03:58] <Versher_123> I just bought minecraft, but I didn't received the game. How can I get my game?
#43 [03:59] <Versher_123> I mean I paid for the game and I can't play it.
#44 [04:00] * Versher_123 [webchat@82.158.232.218.dyn.user.ono.com] has quit. (Client Quit)
#45 [04:06] * Versher_123 [webchat@82.158.232.218.dyn.user.ono.com] has joined #minecrafthelp
#46 [04:07] <Versher_123> I just bought minecraft and I have been charged, but I can't play the game. When will I get my game?
#47 [04:41] * Dan [webchat@host-92-16-34-126.as13285.net] has joined #minecrafthelp
#48 [04:41] <Dan> Hello, I would like a refund for minecraft Java edition
#49 [04:50] <Dan> Hello? Is anybody here?
#50 [04:57] <gevgenyg> yeah me i have the same problem
#51 [04:58] <gevgenyg> i bought the game yesterday and i played it
#52 [04:58] <gevgenyg> but today my launcher wont start
#53 [05:18] <grandrolf> First off, this support chat is community based - as in - not Mojang, but you'll find the information and how to proceed here: https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy
#54 [05:31] * Saber [webchat@196.246.79.224] has joined #minecrafthelp
#55 [05:31] <Saber> need some help
#56 [05:32] <gevgenyg> ?
#57 [05:32] <Saber> whenever i try to buy MC i just get a pop up saying "We could not authenticate you against our servers. Please try to log out and then log back in again" hence making it impossible to buy it
#58 [05:33] <Saber> this pop up comes in the registration page
#59 [05:35] <gevgenyg> Did you try to contact the MC suport
#60 [05:35] <Saber> no answer unfortunately
#61 [05:35] <gevgenyg> oohhh
#62 [05:36] <Saber> couldnt find anything relating to this on the forum either
#63 [05:36] <gevgenyg> I think they might have a major crash in their servers
#64 [05:37] <Saber> well, i tried this yesterday and the same things happening today too
#65 [05:40] <Saber> thank you for your time tho
#66 [05:50] * ahmida [webchat@47.145.123.29] has joined #minecrafthelp
#67 [05:53] <ahmida> Is there some sort of problem with the new launcher? I have been unable to open/or reinstall it at all.
#68 [05:56] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#69 [05:58] <Greymagic27> ahmida, Hey. See if the workaround here helps at all:https://bugs.mojang.com/browse/MCL-12561
#70 [06:00] * Saber [webchat@196.246.79.224] has quit. (Quit: webchat.esper.net)
#71 [06:02] <ahmida> that worked thank you1
#72 [06:02] <Greymagic27> ahmida, No problem!
#73 [06:43] * Nans_Blockit [webchat@90.240.233.39] has joined #minecrafthelp
#74 [06:45] <Nans_Blockit> I am experiencing rendering issues with my game. I don't believe it is my graphics card.
#75 [06:50] * Nans_Blockit [webchat@90.240.233.39] has quit. (Quit: webchat.esper.net)
#76 [06:58] * Beck [webchat@184-167-120-182.res.spectrum.com] has joined #minecrafthelp
#77 [06:58] <Beck> Hello.
#78 [06:58] <Beck> I haven't been able to log into my account.
#79 [06:59] * Beck [webchat@184-167-120-182.res.spectrum.com] has quit. (Client Quit)
#80 [07:10] * AyeLOONY [webchat@S010600fc8ddfb363.tb.shawcable.net] has joined #minecrafthelp
#81 [07:10] <short> It has been 23 days since I sent you a refund mail. When can I get an answer?
#82 [07:10] <short> I want to get a refund as soon as possible. Is there any way?
#83 [07:12] <AyeLOONY> I've installed an SSD onto my computer, and I reset my computer to factory settings. I logged by into my Minecraft account, now it's asking me to rebuy Minecraft. Who do I contact?
#84 [07:17] * AyeLOONY [webchat@S010600fc8ddfb363.tb.shawcable.net] has quit. (Quit: webchat.esper.net)
#85 [07:23] <Greymagic27> short, Hi. It's going to be around 2-3 weeks before you get a reply if I had to guess. The current backlog that we are aware of is around 1-2 months
#86 [07:38] * short [webchat@221.139.228.137] has quit. (Quit: webchat.esper.net)
#87 [07:38] * AdventurousPixel [webchat@88-109-107-222.dynamic.dsl.as9105.com] has joined #minecrafthelp
#88 [07:40] <AdventurousPixel> Hi my realms subscription i paid for on my main account went to my trial subscription i had on my alt account even though i paid on my main account on the website AND selected 'create new realm' as it was the only option.
#89 [07:40] <Greymagic27> ??> AdventurousPixel account/send-email
#90 [07:40] <Mightyena> AdventurousPixel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#91 [07:43] * asd [webchat@agmf155.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#92 [07:43] * asd [webchat@agmf155.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#93 [07:50] * Mama07 [webchat@ip5f5beceb.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#94 [07:51] * Mama07 [webchat@ip5f5beceb.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#95 [07:55] * Dan [webchat@host-92-16-34-126.as13285.net] has quit. (Quit: webchat.esper.net)
#96 [08:06] * idontplaycod [webchat@adsl-173.109.242.204.tellas.gr] has joined #minecrafthelp
#97 [08:07] <idontplaycod> Me or my friends can't connect to my server when online-mode=true
#98 [08:20] * Guest37229 is now known as urielsalis
#99 [08:26] * Danny78 [webchat@host-92-24-99-198.ppp.as43234.net] has joined #minecrafthelp
#100 [08:27] <Danny78> hello! my minecraft game keeps crashing when I launch it, and I can't see the crash report to see the problem.
#101 [08:31] * Danny78 [webchat@host-92-24-99-198.ppp.as43234.net] has quit. (Quit: webchat.esper.net)
#102 [08:45] * Niceone [webchat@77.139.42.253] has joined #minecrafthelp
#103 [08:45] <Niceone> yo
#104 [08:46] <Niceone> anyone here?
#105 [08:47] * Niceone [webchat@77.139.42.253] has quit. (Client Quit)
#106 [08:55] * bjhb [webchat@178.71.70.90] has joined #minecrafthelp
#107 [08:57] <bjhb> Unable to launch the game. When I try to launch the game, a download of 52.66 mb starts and stops at 26.33 mb. Then I get this error message: " Failed to download file. Name: lwjgl-3.2.1.jar URL: https://libraries.minecraft.net/org/lwjgl/lwjgl/3.2.1/lwjgl-3.2.1.jar Error details: Server aborted the SSL handshake Filename on disk: lwjgl-3.2.1.jar Pa
#108 [08:57] <bjhb> th: /Users/yuriytkachenko/Library/Application Support/minecraft/libraries/org/lwjgl/lwjgl/3.2.1/lwjgl-3.2.1.jar Exists: Nonexistent " My environment: macOS Catalina 10.15.2 iMac 21.5 inch, late 2013 Java version 8 update 231 (build 1.8.0_231-b11) Could you, please, help me figure out how to launch the game?
#109 [08:58] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#110 [08:58] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#111 [08:58] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#112 [08:58] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#113 [08:59] * bjhb [webchat@178.71.70.90] has quit. (Client Quit)
#114 [09:32] * Pixels [webchat@p54A211B8.dip0.t-ipconnect.de] has joined #minecrafthelp
#115 [09:33] * Ztariex [webchat@ip5f5bd668.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#116 [09:35] * Lifestomper [webchat@89-95-65-33.abo.bbox.fr] has joined #minecrafthelp
#117 [09:35] <Pixels> Hello, I have a problem with my minecraft account! I cannot log in the launcher and the minecraft.net webside. I buyed minecraft with a redeem Card. Mayby this is helpful... The massege I became when I log in the Minecraft Launcher is: Invalied E-Mail or Passwort but on my moilephone I can connect the website and log in... can someone help me, I am
#118 [09:35] <Pixels> open for questions.
#119 [09:38] <Lifestomper> Hi so my problem is the next: I paid the game in the middle of 2019 (Minecraft Java Edition) but on the website and the launcher they told me that i don't have paid the game, but i have the bill in front of me so cna you help me with that problem ?
#120 [09:38] * yKami [webchat@pat-89-23-174-68.pool.powernet.com.ru] has joined #minecrafthelp
#121 [09:39] <Ztariex> hello my problem is that at Minecraft Launch there is no connection to Play offline but i have Internet what should i do About it
#122 [09:39] <yKami> https://youtu.be/5R3Uc2TwZak
#123 [09:40] <yKami> i cant download it
#124 [09:40] <yKami> lfmao
#125 [09:41] <yKami> Have you tried reinstalling the launcher?
#126 [09:41] <Pixels> Do you tried to deinstall and install Minecraft?
#127 [09:41] <yKami> yes
#128 [09:41] <yKami> and windows too
#129 [09:42] <Pixels> yKami , when you mean me, yes... some times...
#130 [09:42] <yKami> pixels lmfao
#131 [09:43] <Pixels> I think we all have to wait for a helper...
#132 [09:43] <yKami> I think this problem cannot be solved
#133 [09:44] <urielsalis> hi yKami
#134 [09:44] <urielsalis> hi Pixels
#135 [09:44] <urielsalis> what are your issues?
#136 [09:44] <yKami> https://youtu.be/5R3Uc2TwZak
#137 [09:44] <urielsalis> No videos please
#138 [09:44] <urielsalis> ??> Pixels tools/hjt
#139 [09:44] <Mightyena> Pixels: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#140 [09:44] <Mightyena> Pixels: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#141 [09:44] <Pixels> Hello, I have a problem with my minecraft account! I cannot log in the launcher and the minecraft.net webside. I buyed minecraft with a redeem Card. Mayby this is helpful... The massege I became when I log in the Minecraft Launcher is: Invalied E-Mail or Passwort but on my moilephone I can connect the website and log in... can someone help me, I am
#142 [09:44] <Pixels> open for questions.
#143 [09:45] <urielsalis> Pixels follow the instructions Mightyena gave you above
#144 [09:45] <urielsalis> ??> yKami tools/hjt
#145 [09:45] <Mightyena> yKami: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#146 [09:45] <Mightyena> yKami: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#147 [09:45] <yKami> ok, I can’t install the library, I tried reinstalling the launcher, I thought the problem was in java, it didn’t help either
#148 [09:45] <Pixels> Thank you! I will try it.
#149 [09:47] * Bran [webchat@109.133.81.14] has joined #minecrafthelp
#150 [09:48] <yKami> https://paste.ubuntu.com/p/pcwkQX6b4M/
#151 [09:48] <Bran> I have a problem with my minecraft launcher. When i try to launch it says 'exit code --805306369'.
#152 [09:48] <urielsalis> yKami it seems the report is cut, make sure you paste the whole report
#153 [09:48] <urielsalis> ??> Bran av/adwcleaner
#154 [09:48] <Mightyena> Bran: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#155 [09:48] <Mightyena> Bran: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#156 [09:49] <Ztariex> hello my Problem is that at Minecraft Launch there is no Connection to Play offline but i have Internet what should i do About it
#157 [09:49] <urielsalis> ??> Ztariex tools/hjt
#158 [09:49] <Mightyena> Ztariex: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#159 [09:49] <Mightyena> Ztariex: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#160 [09:50] * yKami [webchat@pat-89-23-174-68.pool.powernet.com.ru] has quit. (Quit: webchat.esper.net)
#161 [09:51] * Bran [webchat@109.133.81.14] has quit. (Client Quit)
#162 [09:51] <Pixels> Do I have to put the link here?
#163 [09:51] <urielsalis> Yes
#164 [09:51] <Pixels> https://paste.ubuntu.com/p/tjJ9s6vhP9/
#165 [09:52] <Pixels> There it is
#166 [09:52] <urielsalis> ??> Pixels info/mcleaks
#167 [09:52] <Mightyena> Pixels: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#168 [09:52] <Mightyena> Pixels: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#169 [09:52] <urielsalis> ??> Pixels win/hosts/edit
#170 [09:52] <Mightyena> Pixels: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#171 [09:52] <Mightyena> Pixels: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#172 [09:57] <Pixels> I am sorry, I have a german PC and I am german, I cannot find %SystemRoot%
#173 [09:58] <Ztariex> I do not speak english very well. I use the Google translator. you can help me to solve this Problem but write Shorter sentences. What should I do now because there is no Connection in the launch but i have Internet
#174 [10:00] <Pixels> now I am there but I have not hosts
#175 [10:01] <urielsalis> Pixels there is always some default content, make sure you are in the correct file
#176 [10:05] <Pixels> I cant find it... uff
#177 [10:05] <Pixels> where do I find this SystemRoot
#178 [10:05] <Pixels> ?
#179 [10:06] <urielsalis> Its probably C:\Windows
#180 [10:06] <Pixels> okay, mayby there was my miss
#181 [10:06] <Ztariex> hallo können sie mir helfen
#182 [10:09] * AyeLOONY [webchat@S010600fc8ddfb363.tb.shawcable.net] has joined #minecrafthelp
#183 [10:09] * AyeLOONY [webchat@S010600fc8ddfb363.tb.shawcable.net] has quit. (Client Quit)
#184 [10:11] <Pixels> when I am on C:Windows I almost have System32, drivers, etc and then I haven`t the file hosts
#185 [10:13] <Pixels> I think I have it... It was hosts.ics or some
#186 [10:13] <urielsalis> wait
#187 [10:14] <urielsalis> .ics is a calendar file
#188 [10:14] <urielsalis> remember to do it from inside notepad(opened as admin), not the file explorer
#189 [10:14] <urielsalis> is a hidden file
#190 [10:14] * Home [webchat@cpe-172-250-181-187.socal.res.rr.com] has joined #minecrafthelp
#191 [10:15] <urielsalis> you can also just enter "%SystemRoot%\System32\drivers\etc\hosts" into notepad and it will open it
#192 [10:15] <Pixels> okay, i try it
#193 [10:15] <Pixels> so it is the editor right?
#194 [10:16] <Pixels> this notepad
#195 [10:18] <Pixels> okay I have two hosts
#196 [10:19] <Pixels> a hosts with an piece of paper and some with a symbol I cannot identify
#197 [10:19] <urielsalis> Can you take a screenshot?
#198 [10:20] <Pixels> How do I do this? : )
#199 [10:20] * Home [webchat@cpe-172-250-181-187.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#200 [10:20] <Greymagic27> ??> Pixels screenshot/external
#201 [10:20] <Mightyena> Pixels: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#202 [10:20] <Mightyena> Pixels: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#203 [10:20] <urielsalis> Pixels, Greymagic can continue helping you
#204 [10:20] <urielsalis> Greymagic27, he has mcleaks
#205 [10:20] <Pixels> okay
#206 [10:20] <Greymagic27> *thumbs up* urielsalis
#207 [10:20] <urielsalis> Greymagic27, https://paste.ubuntu.com/p/tjJ9s6vhP9/
#208 [10:21] * urielsalis dissapears
#208 [10:26] <Pixels> https://imgur.com/a/F7URhcP
#209 [10:26] <Pixels> https://imgur.com/a/F7URhcP
#210 [10:27] <Pixels> https://imgur.com/Gu7fdfr
#211 [10:27] <Greymagic27> Pixels, Alright. Do you see the box called 'Dateiname' ?
#212 [10:27] <Greymagic27> In that box put this string of text: %SystemRoot%\System32\drivers\etc\hosts
#213 [10:27] <Pixels> <blockquote class="imgur-embed-pub" lang="en" data-id="a/F7URhcP" data-context="false" ><a href="//imgur.com/a/F7URhcP"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#214 [10:28] <Pixels> https://imgur.com/a/F7URhcP
#215 [10:28] <Greymagic27> Pixels, I've seen that :P - Can you follow my instructions that I posted above?
#216 [10:28] <Pixels> sry, i thougt i dont send it
#217 [10:29] <Greymagic27> That's fine :)
#218 [10:29] <Greymagic27> Do you need me to send my steps through again?
#219 [10:30] <Pixels> no
#220 [10:31] <Pixels> so, how I said, I have two hosts
#221 [10:31] <Pixels> but this way works better
#222 [10:32] <Greymagic27> Pixels, What are you seeing? Can you send another screenshot?
#223 [10:32] <Pixels> okay
#224 [10:33] <Pixels> <blockquote class="imgur-embed-pub" lang="en" data-id="a/JnyPNM2" data-context="false" ><a href="//imgur.com/a/JnyPNM2"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#225 [10:33] <Pixels> tis is the first one
#226 [10:33] <Greymagic27> Pixels, That's great! Remove those two lines
#227 [10:34] <Pixels> okay,
#228 [10:34] <Pixels> yes
#229 [10:34] <Greymagic27> Pixels, Once you've done that. Save the file by pressing CTRL and S on your keyboard at the same time
#230 [10:34] <Greymagic27> Then proceed to change your minecraft password
#231 [10:35] <Pixels> can I close the window
#232 [10:36] <Pixels> so this editor
#233 [10:36] <Greymagic27> Pixels, Yep. You can go ahead and close notepad now
#234 [10:36] <Pixels> and now I have to change my password
#235 [10:36] <Pixels> on minecraft.net or where?
#236 [10:37] <Greymagic27> https://account.mojang.com/password
#237 [10:39] <Pixels> okay and now?
#238 [10:40] <Pixels> Do I just try to log in at the Minecraft Launcher?
#239 [10:41] <Greymagic27> Yep. Just try to logi
#240 [10:41] <Greymagic27> login*
#241 [10:41] <Pixels> okay, I hope it will go on
#242 [10:42] * discworld [webchat@178.70.32.244] has joined #minecrafthelp
#243 [10:42] <Pixels> omg, thank you so much it workssss
#244 [10:43] <Greymagic27> No problem! Make sure not to use MCLeaks in the future
#245 [10:43] <Pixels> Thank you!!! I have to tell you how good the support is! Thanks! And I swear!
#246 [10:45] <discworld> Good evening. I'm having trouble downloading MC client. No inappropriate software found. Java edition, latest release. Connection to libraries.minecraft,net return a timeout
#247 [10:45] <Greymagic27> ??> discworld tools/hjt
#248 [10:45] <Mightyena> discworld: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#249 [10:45] <Mightyena> discworld: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#250 [10:47] * discworld [webchat@178.70.32.244] has quit. (Client Quit)
#251 [10:49] * discworld [webchat@178.70.32.244] has joined #minecrafthelp
#252 [10:49] <discworld> Sorry, had to reload. Hijack in progress
#253 [10:50] <discworld> Done https://paste.ubuntu.com/p/CPcNP4Rrwm/
#254 [10:57] <Greymagic27> discworld, Thanks. Sorry about the delay in response :P
#255 [10:57] <Greymagic27> Could you run a speedtest.net/ and send the results here?
#256 [11:00] * Spwlele [webchat@host-109-89-170-179.dynamic.voo.be] has joined #minecrafthelp
#257 [11:00] * discworld [webchat@178.70.32.244] has joined #minecrafthelp
#258 [11:00] <Spwlele> hello
#259 [11:00] <Greymagic27> Spwlele, Hey. How can I help
#260 [11:02] <discworld> Sorry, had to reload again. Ping 9, download 16.21Mbps, upload 15.83Mbps
#261 [11:03] <Greymagic27> discworld, Hmm ok. The failed download could be down to your internet speed, however I'd like to make sure it isn't being affected by your windows username
#262 [11:03] <Greymagic27> ??> discworld win/profile
#263 [11:03] <Mightyena> discworld: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#264 [11:03] <Mightyena> discworld: Please create a new user profile (a computer user, not a new Minecraft account), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#265 [11:04] <Greymagic27> Make sure this new user is using english only characters and no !? etc
#266 [11:04] <Greymagic27> ??> Spwlele account/send-email
#267 [11:04] <Mightyena> Spwlele: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#268 [11:04] * discworld [webchat@178.70.32.244] has quit. (Client Quit)
#269 [11:05] * discworld [webchat@178.70.32.244] has joined #minecrafthelp
#270 [11:05] <discworld> Undestood, will reply as soon as I get any results
#271 [11:05] <Spwlele> Yes, i already did this. Do you have an idea of the response time ?
#272 [11:06] <Greymagic27> Spwlele, 1-2 months not taking into account the holiday peroid
#273 [11:06] <Spwlele> Really ? :O
#274 [11:07] <Greymagic27> Right now, yes
#275 [11:07] <Spwlele> Is it a common problem not to receive reset password emails?
#276 [11:07] <Spwlele> Is it a common problem not to receive reset password emails?
#277 [11:12] * Spwlele [webchat@host-109-89-170-179.dynamic.voo.be] has left #minecrafthelp
#278 [11:38] * discworld [webchat@178.70.32.244] has joined #minecrafthelp
#279 [11:39] <discworld> About downloading issue: not resolved. Still getting timeout when it comes to patchy1-1.jar
#280 [12:10] * Bertram [webchat@s13490149148.blix.com] has joined #minecrafthelp
#281 [12:12] <Bertram> i can't log in to my account because i dont have the security questions an d can't receive an email to change them
#282 [12:15] * Dys [webchat@1299037-v3993-static.fklninaa.metronetinc.net] has joined #minecrafthelp
#283 [12:17] <Dys> Hello, I've recently purchased Minecraft Java Edition and I would like to use shaders with it. My system should be able to handle it. I am on Windows 10 v1809 LTSC. I found a guide that said I need Forge and Optifine first, but Optifine seems to want Minecraft v1.14.4 -- do I need to wait on an update from them or am I missing something?
#284 [12:19] * gevgenyg [webchat@46-47-76-78.sf.ddns.bulsat.com] has quit. (Quit: webchat.esper.net)
#285 [12:25] * EmeraIDragon [webchat@95-27-172-122.broadband.corbina.ru] has joined #minecrafthelp
#286 [12:26] <EmeraIDragon> I tried to buy a game twice. Both times there was an error when buying. The game did not appear on my account. Money was debited from my card twice
#287 [12:27] <EmeraIDragon> please help
#288 [12:32] * Bertram [webchat@s13490149148.blix.com] has quit. (Quit: webchat.esper.net)
#289 [12:34] <Dys> I would say you should call Mojang support for that, but I tried to find a phone number for you and found nothing. / :
#290 [12:37] * kwadratus [webchat@ip56583897.direct-adsl.nl] has joined #minecrafthelp
#291 [12:37] * kwadratus [webchat@ip56583897.direct-adsl.nl] has quit. (Client Quit)
#292 [12:40] * DingoDelta [webchat@b9168ebd.cgn.dg-w.de] has joined #minecrafthelp
#293 [12:41] * DingoDelta [webchat@b9168ebd.cgn.dg-w.de] has quit. (Client Quit)
#294 [13:15] <GreyVulpine> EmeraIDragon - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#295 [13:15] <GreyVulpine> Mojang has no support number, only their support ticket form
#296 [13:16] <EmeraIDragon> already sent
#297 [13:16] <EmeraIDragon> then i need to wait?
#298 [13:16] <GreyVulpine> Yes
#299 [13:16] <EmeraIDragon> Ty
#300 [13:41] * Radio [webchat@p4FD52E65.dip0.t-ipconnect.de] has joined #minecrafthelp
#301 [13:42] <Radio> Hi
#302 [13:42] <Radio> I can´t not login to my Minecraft Account
#303 [13:46] <Radio> By my is the flowing text : E-mail adresse oder Passwort ist ungüldig
#304 [13:46] <Radio> +
#305 [13:48] * Ivanchuli [webchat@181.92.129.43] has joined #minecrafthelp
#306 [13:50] * discworld [webchat@178.70.32.244] has quit. (Quit: webchat.esper.net)
#307 [13:50] <Ivanchuli> hello, 3 days ago I bought the minecraft windows 10 edition and it doesn't let me log in and I'm crazy looking for the solution but I can't find it, does anyone know about it?
#308 [13:51] * Ivanchuli [webchat@181.92.129.43] has quit. (Client Quit)
#309 [13:53] * Moustache00 [webchat@178235188234.unknown.vectranet.pl] has joined #minecrafthelp
#310 [13:53] <Moustache00> Hello
#311 [13:53] <Moustache00> Can you help me?
#312 [13:53] <Moustache00> i can't install game but i have
#313 [13:54] * Moustache00 [webchat@178235188234.unknown.vectranet.pl] has quit. (Client Quit)
#314 [13:57] * lisa [webchat@user-5-173-105-22.play-internet.pl] has joined #minecrafthelp
#315 [13:58] * Ash [webchat@66.60.120.202] has joined #minecrafthelp
#316 [13:58] * EmeraIDragon [webchat@95-27-172-122.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#317 [13:59] <Ash> whenever i try to login the website won't acknowledge i am trying to click login
#318 [14:00] <lisa> I try to play the game and when I press the button "play" it says the
#319 [14:01] <lisa> when I press play it says" unexpected errors and the game has crashed/brpken. what can I do?
#320 [14:05] * Sarahpoo [webchat@76-198-195-28.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#321 [14:05] * lisa [webchat@user-5-173-105-22.play-internet.pl] has quit. (Quit: webchat.esper.net)
#322 [14:08] * Owen [webchat@d14-69-37-143.try.wideopenwest.com] has joined #minecrafthelp
#323 [14:11] <Owen> Hello, whenever I try to start up Minecraft, the bar on the Mojang screen gets stuck at the very last sliver of the bar and Java stops responding. My drivers are up to date and I have already tried uninstalling and reinstalling Minecraft. Any help would be a big help.
#324 [14:16] * Owen [webchat@d14-69-37-143.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#325 [14:23] * JF [webchat@c-73-253-102-233.hsd1.ma.comcast.net] has joined #minecrafthelp
#326 [14:24] <JF> We can't launch minecraft on MAC OS version 10.11.6
#327 [14:25] <JF> the error we get is " Minecraft quit unexpectedly" on launcher startup
#328 [14:25] <JF> please help
#329 [14:27] <JF> we rebooted several times and it didn't resolve the issue. We also tried to reinstall the application and we received the same error
#330 [14:38] * Damossburglar [webchat@cpe-107-11-132-214.columbus.res.rr.com] has joined #minecrafthelp
#331 [14:40] <Damossburglar> I'm able to launch my minecraft launcher but when i press play it starts to load then freezes. Is there a way to fix this?
#332 [14:50] * Damossburglar [webchat@cpe-107-11-132-214.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#333 [15:16] * ash [webchat@c-73-156-195-166.hsd1.fl.comcast.net] has joined #minecrafthelp
#334 [15:17] <ash> I'm trying to log into minecraft.net to buy minecraft, but nothing has happened
#335 [15:17] * jacob [webchat@cpc136276-pool17-2-0-cust35.15-1.cable.virginm.net] has joined #minecrafthelp
#336 [15:19] <jacob> hi so i've been having internet and connectivity issues since using any version of 1.14 upwards, and i don't get it with 1.8. i try to connect to any server when using 1.15 and i keep losing connection and sometimes time out of discord, is this a widespread issue? and if so does anyone know any solution?
#337 [15:19] <jacob> like i said i can go back to 1.8 just fine with no internet issues so i'm a bit lost here
#338 [15:22] * thchang99 [webchat@47.39.179.249] has joined #minecrafthelp
#339 [15:22] <thchang99> so
#340 [15:22] <thchang99> ive had this
#341 [15:22] <thchang99> skin for around 10 years
#342 [15:22] <thchang99> and i tried getting another one
#343 [15:22] <thchang99> but then
#344 [15:22] <thchang99> it just deleted the old one
#345 [15:22] <thchang99> like poof
#346 [15:22] <thchang99> i really don't know what to do
#347 [15:23] <thchang99> i didn't think that it would've deleted it like without warning
#348 [15:23] <thchang99> but apparently i had to have saved it off the jpg file on the website
#349 [15:24] * thchang99 [webchat@47.39.179.249] has quit. (Client Quit)
#350 [15:27] * ash [webchat@c-73-156-195-166.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#351 [15:33] * asa [webchat@pool-71-115-216-57.syrcny.fios.verizon.net] has joined #minecrafthelp
#352 [15:34] <asa> i can play on my sisters lan server but she can't play on mine. they just don't show up. we both play java edition but shes on mac os and im on windows. how can I play on hers?
#353 [15:40] * Kipraz [webchat@cl-78-158-18-17.fastlink.lt] has joined #minecrafthelp
#354 [15:40] <Kipraz> Hello
#355 [15:41] <Kipraz> So I type in my account email and password everything correctly even my friend did it and it worked for him , but it doesn't work for me , can I get some help? It says Invalid Email Or Password
#356 [15:44] * Kipraz [webchat@cl-78-158-18-17.fastlink.lt] has quit. (Client Quit)
#357 [15:51] * helpmeplease [webchat@cpe-76-188-36-60.neo.res.rr.com] has joined #minecrafthelp
#358 [15:52] <helpmeplease> on my mobile device, on minecraft pocket edition, it says there is an account error and its not letting join my friends or play with them and thats all i want to do.
#359 [15:53] <helpmeplease> theres no explanation as to what the account error is.
#360 [15:59] * helpmeplease [webchat@cpe-76-188-36-60.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#361 [16:08] * Wolf [webchat@cpe-174-111-36-233.triad.res.rr.com] has joined #minecrafthelp
#362 [16:09] <Wolf> how can i fix luncher refusing to lunch game with out task manager
#363 [16:13] * NatRawr [webchat@ip68-103-203-40.ks.ok.cox.net] has joined #minecrafthelp
#364 [16:13] <NatRawr> My Minecraft keeps crashing
#365 [16:14] <NatRawr> Also my java isnt working
#366 [16:16] <Wolf> basicly
#367 [16:16] <Wolf> sorry for takeing so long to come back
#368 [16:17] * NatRawr [webchat@ip68-103-203-40.ks.ok.cox.net] has quit. (Client Quit)
#369 [16:17] * NatRawr [webchat@ip68-103-203-40.ks.ok.cox.net] has quit. (Client Quit)
#370 [16:17] * Wolf [webchat@cpe-174-111-36-233.triad.res.rr.com] has left #minecrafthelp
#371 [16:22] * Doge [webchat@adsl-69-227-26-52.dsl.irvnca.pacbell.net] has joined #minecrafthelp
#372 [16:24] <Doge> hello my minecraft pc game says "Hello We Couldnt Log You Into XBOX Live"
#373 [16:35] * Doge [webchat@adsl-69-227-26-52.dsl.irvnca.pacbell.net] has quit. (Quit: webchat.esper.net)
#374 [16:54] * Clay [webchat@cpe-104-230-109-231.neo.res.rr.com] has joined #minecrafthelp
#375 [16:56] <Clay> Hello I am trying to login to my account but on the site its not working and when I try on the launcher it says make sure you are online
#376 [16:56] <Clay> how do i fix this
#377 [16:59] * Jack [webchat@c-67-184-193-110.hsd1.il.comcast.net] has joined #minecrafthelp
#378 [17:00] * Jack is now known as Guest84901
#379 [17:00] <Guest84901> Hi, I need windows 10 edition code and I keep getting errors
#380 [17:00] <Guest84901> I sent an email yesterday and no response
#381 [17:00] * Clay [webchat@cpe-104-230-109-231.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#382 [17:01] <Guest84901> Help me
#383 [17:02] <Guest84901> minecraft need a better support network
#384 [17:02] <Guest84901> this is aids
#385 [17:02] * Guest84901 [webchat@c-67-184-193-110.hsd1.il.comcast.net] has quit. (Client Quit)
#386 [17:50] * Ben [webchat@otwaon0818w-lp140-01-50-101-52-244.dsl.bell.ca] has joined #minecrafthelp
#387 [17:50] <Ben> Minecraft launcher will not launch
#388 [17:50] <Ben> Please help!
#389 [17:51] * Ben is now known as Guest32371
#390 [18:07] * Xeyame9 [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#391 [18:09] * Xeyame [~Xeyame@server-739prx.xeya.me] has quit. (Quit: The Lounge - https://thelounge.chat)
#392 [18:09] * Xeyame9 is now known as Xeyame
#393 [18:23] * MikePett [webchat@cpe-76-168-16-120.socal.res.rr.com] has joined #minecrafthelp
#394 [18:24] <MikePett> Hi and thanks for being here today. I have just started a new trial realm and I cannot invite my username that I use on my mobile device. I have tried inviting another name "Mark" and it worked perfectly. Any ideas?
#395 [18:28] <MikePett> I am using the Java edition on a Mac. Both devices were logged in. The Mac is running 1.15.1 and the iPhone is running 1.14.1. They are both on my home network , the iPhone being on through wifi.
#396 [18:31] * Guest32371 [webchat@otwaon0818w-lp140-01-50-101-52-244.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#397 [18:31] <MikePett> Another thing that might be a factor is that I have an xbox account with minecraft installed on an xbox one s, it is not at this location and is not online at this time.
#398 [18:33] <MikePett> Also, both of these accounts are mine, and may have the same email or other similarities associated with the accounts? I am not sure what overlaps exist. The player names are similar but not identical.
#399 [18:34] * Guide [webchat@37.30.48.249.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#400 [18:34] <Guide> hey
#401 [18:35] <Guide> i have got a little problem here, Im getting kicked every 20-30 seconds from realm of mine and my friends
#402 [18:35] <Guide> something about java error, host something something
#403 [18:36] <Guide> i have tried to fix it with the guides you have on your site
#404 [18:36] <Guide> but none of them helped
#405 [18:36] <Guide> so thats why im here
#406 [19:00] * Juan [webchat@209-248-100-24.falconbroadband.net] has joined #minecrafthelp
#407 [19:01] <Juan> Anyone know who to contact for Mojang customer support? I'm trying to redeem a code from owning java version of minecraft to play windows 10 but someone stole my code.
#408 [19:04] * c^ [chip@178.62.17.104] has quit. (Quit: <G80R> Wiring is probably dildos. Hello Chip.)
#409 [19:04] * c^ [chip@thor.starbs.net] has joined #minecrafthelp
#410 [19:08] <MikePett> It turns out that my user name on the xbox is the same as the ios user name. Perhaps that is why I am getting an error trying to invite to the realm?
#411 [19:15] * MikePett [webchat@cpe-76-168-16-120.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#412 [19:32] * Juan [webchat@209-248-100-24.falconbroadband.net] has quit. (Quit: webchat.esper.net)
#413 [19:45] * portia [webchat@c-73-113-163-217.hsd1.tn.comcast.net] has joined #minecrafthelp
#414 [19:45] <portia> Minecraft keeps telling me a file is not what it expected and will not run. The demo ran just fine so I'm confused and becoming angry.
#415 [19:47] <portia> Is there any way to fix this? I have searched online and found fixes, if I am using a mod called Optifine. I am not using that mod.
#416 [19:48] <portia> ...nevermind. I'm just going to return the stupid thing.
#417 [19:48] * portia [webchat@c-73-113-163-217.hsd1.tn.comcast.net] has quit. (Client Quit)
#418 [19:51] * chechipr [webchat@75-166-91-59.hlrn.qwest.net] has joined #minecrafthelp
#419 [19:52] <chechipr> so i bought the game a long time wont let me download with oyt buying again for real?
#420 [20:08] <chechipr> can anyone help me?
#421 [20:52] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#422 [20:57] * riley12206 [webchat@cpe-98-28-208-69.cinci.res.rr.com] has joined #minecrafthelp
#423 [20:58] <riley12206> I have 1.15.1 and it keeps crashing when i try to log in, brand new alienware laptop... worked great for about an hour.... any thoughts?
#424 [21:06] * sdfsd [webchat@c-24-131-52-86.hsd1.ga.comcast.net] has joined #minecrafthelp
#425 [21:06] <sdfsd> I am trying to purchase a realm but it is not working.
#426 [21:07] * riley12206 [webchat@cpe-98-28-208-69.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#427 [21:48] * Jero [webchat@24.28.102.19] has joined #minecrafthelp
#428 [21:49] <Jero> When booting up the game, it crashes before I can enter the title screen
#429 [22:13] * cnug8 [~cnug8@cpe-67-242-110-179.stny.res.rr.com] has joined #minecrafthelp
#430 [22:13] * cnug8 [~cnug8@cpe-67-242-110-179.stny.res.rr.com] has quit. (Client Quit)
#431 [22:16] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
#432 [22:26] * stellarstead [~blonk@cpe-75-82-2-49.socal.res.rr.com] has joined #minecrafthelp
#433 [22:27] * stellarstead_ [~blonk@cpe-75-82-2-49.socal.res.rr.com] has quit. (Ping timeout: 190 seconds)
#434 [22:29] * cnug8 [~cnug8@cpe-67-242-110-179.stny.res.rr.com] has joined #minecrafthelp
#435 [22:29] * cnug8 [~cnug8@cpe-67-242-110-179.stny.res.rr.com] has quit. (Remote host closed the connection)
#436 [22:32] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#437 [22:34] * stellarstead_ [~blonk@cpe-75-82-2-49.socal.res.rr.com] has joined #minecrafthelp
#438 [22:35] * stellarstead [~blonk@cpe-75-82-2-49.socal.res.rr.com] has quit. (Ping timeout: 202 seconds)
#439 [22:49] * Alex1 [webchat@pool-96-248-14-179.rcmdva.fios.verizon.net] has joined #minecrafthelp
#440 [22:51] <Alex1> Hello, I have a realm with my friends, and for some reason, (despite my bed being intact) when I die, I respawn at the world spawn, instead of my bed, which I have slept in and have as my respawn point, I'm very confused. What can I do to fix this?
#441 [23:01] * E9 [webchat@99.sub-174-222-13.myvzw.com] has joined #minecrafthelp
#442 [23:03] <E9> hello i am trying to install minecraft but when it gets closer to the end the download bar stops and makes a new tab appears saying "Unable To Install Native Launcher" any help?(also I am on java if that helps)
#443 [23:32] * Jech112265 [webchat@c-98-194-68-174.hsd1.tx.comcast.net] has joined #minecrafthelp
#444 [23:35] <Jech112265> I am currently experiencing an issue where when I launch the game, it freezes at the Mojang splash screen, and Windows says that the Java Platform SE binary is not responding, so I stop it and the game log says "Process crashed with exit code -805306369".
#445 [23:38] * c^ [chip@thor.starbs.net] has quit. (Quit: <G80R> Wiring is probably dildos. Hello Chip.)
#446 [23:39] * c^ [chip@thor.starbs.net] has joined #minecrafthelp